Fast Online Troubleshooting for Centennial Colorado Information Networks
For organizations located in Centennial Colorado, Progent offers online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve challenging networking issues, plus the services of CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's remote technical support engineers provide excellent leverage because they possess the real-world background and are equipped with the advanced tools needed to resolve most network problems quickly. This reduces direct expenses since service calls use up fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your location. Your company saves even more with indirect costs by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting experience is particularly important for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you owe only for the support that you actually get. In contrast to typical online service organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where quick solutions manage to turn into big tabs. Progent's skill at disposing of technical issues quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized tools and proven processes which promote the maximum level of effectiveness for remote technical support and troubleshooting for IT systems of any size. Progent provides protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your company's network remotely without violating system security.
Progent's advanced service database system keeps comprehensive documentation of all support that Progent's customers have been provided. Progent's authorized engineers have access to the records of all help provided to every client by every consultant. This history of issues and fixes is structured as an easily exploitable internal knowledge base that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft make available additional extensive technical support databases and allow priority access to vendors' in-house product engineers with the result that Progent's remote service specialists can find optimal solutions promptly.
Remote support services offered by Progent to businesses in Centennial Colorado include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote service professionals can provide computer problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to assist your business to install, integrate, repair, and manage workstations and notebooks based on Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure professionals, and validates a person's network technology skills at the master level. CCIEs know how to resolve the most difficult problems occurring in network infrastructure design, deployment, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or locating program patches. Cisco CCIEs are an exceptional value since their depth of experience permits them to solve problems quickly. In many cases, less experienced consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your environment via advanced remote support tools to provide quick, safe, and economical diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs offer expertise in all of Cisco's industry-leading family of connectivity devices by offering services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of security solutions that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist you to recuperate rapidly after a serious penetration. Security services available from Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recuperation from malicious attacks; setting up firewalls; building safe architectures for remote and mobile access; securing your email system against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable process for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can produce audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote support services to address a broad spectrum of computer technologies including network architecture, email solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy management in environments that incorporate Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Important Linux versions for which Progent offers expert support include:
ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced technology used by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services covers all key areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and allow transparent backup and fast recovery of important files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or application glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special fields of computer technology enables customers to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Centennial Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center staff of veteran information technology experts provides your customers in Centennial Colorado fast access to an effective technical support resource with extensive background offering phone consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a crucial contributor to business performance, and Progent's intent is to fix rather than just record technical problems.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff provides remote advanced engineering support and education in key business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Centennial Colorado online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so your network support is proactive and automated. By detecting looming trouble spots before they grow into downtime, proactive monitoring can avoid disruptive and expensive network crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems powered by a variety of platforms.
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Centennial Colorado, Progent's online network support specialists can provide expert and affordable IT help whenever your organization has to have it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to repair network problems quickly while eliminating the expense and lost time associated with on-site support visits.
Even if your Centennial company has a regular independent support technician or maintains an in-house organization that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to handle unexpected system crises or particularly challenging integration projects.
Features of Progent's Online Computer Services for Centennial Colorado
Progent's online help, remote troubleshooting, system security expertise, and system administration services give offices in Centennial Colorado the greatest leverage for your support investment. Whether you need one-time phone support and remote network repair or full-time Help Desk support and system administration, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Centennial Colorado and is also ideal for customers in geographic regions that lack consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad array of Microsoft support utilities, technical information, and on-going training.
- By the Minute Billing to Minimize Costs
Progent offers online support on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for phone support and asks for no periodic retainer for support services provided during regular working hours. This keeps you from facing big bills for quick repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers access to on-staff professionals with experience in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting services include system integration, MS Exchange Server expertise, system security design, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting expertise for critical business applications. Help available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Application Programming
MySQL DBA Services and Application Design
Apple Macintosh Help
Amazon MWS Programming
By providing a full service centralized source for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that fit the special requirements of your business.
- State of the Art Online Access Software
Protected online access permits Progent's support experts to see precisely what your users see. This makes it easier to produce fast solutions to problems that could otherwise demand an expensive personal service call. State-of-the-art online connectivity software and expert technicians combine to enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in online support and automated network tracking.
- Compatibility with Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Service for High System Uptime
For offices with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed specifically for budget-constrained organizations whose clients require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical background, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Start Getting Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits per minute. Consequently, you owe just for delivered services. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for services provided during regular working hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has little competition. Businesses who utilize familiar freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer 24x7 network monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.