Immediate Online Support for Centennial Computer Networks
Urgent Remote Help for Centennial SystemsFor businesses located in Centennial or anywhere in the state of Colorado, Progent provides online support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking issues, plus the services of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional value because they have the practical experience and have access to the sophisticated technology required to resolve the majority of network problems rapidly. This lowers immediate costs since solutions accumulate minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves even more in incidental expenses by reducing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support experience is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to typical remote service companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent scenarios where speedy. minor fixes manage to end up as substantial tabs. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized technologies and proven methodologies that promote the maximum degree of effectiveness for online engineering help and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to interface to your computer system without breaching system security.

Progent's sophisticated service reporting application includes detailed documentation for the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of all help delivered to every Progent customer by any consultant. This archive of issues and solutions is stored as a conveniently accessible support database that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote consulting specialists can find the best solutions promptly.

Remote technical support services available from Progent to companies in Centennial and anywhere in the state of Colorado include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to complete major projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are well suited for organizations who lack the budget to create an internal Help Desk Call Center but who require quick response from an efficient Help Desk Call Center with professional phone assistance plus the expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Call Center consulting services can support you in establishing an effective new Call Center or revamping your established organization, selecting or enhancing Help Desk Call Center application software to address the particular demands of your corporation, or providing occasional online personnel to supplement your in-house Help Desk resources to deal with high-demand scenarios such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk team of experienced network consultants gives your computer users in Centennial or anywhere in the state of Colorado rapid communication with a large support resource with years of experience delivering phone consulting and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk recognition as a crucial contributor to business productivity, and Progent's target is to fix rather than merely document network issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group provides remote professional consulting support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Centennial, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your computer support is proactive and automated. By detecting looming problems before they cause crashes, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks based on multiple OS platforms.
How Your Centennial Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Centennial or throughout the state of Colorado, Progent's phone-based network support specialists are ready to provide professional and economical IT support whenever your organization requires it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while avoiding the cost and lost time associated with on-site service visits.

Even if your Centennial office works with a local freelance support technician or employs an in-house IT staff that know how to deal with ordinary computer issues, Progent’s Microsoft certified engineers are available to offer a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to address unexpected system emergencies or especially complex integration problems.

Benefits of Progent's IT Support for Companies in Centennial
Progent's remote network troubleshooting services enable your Centennial business to have the advantages of timely, enterprise-level network support without the cost of managing an in-house IT staff. Your information system will acquire added business worth by becoming more reliable, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most organizations in Centennial or anywhere in Colorado, local network support resources, whether represented by freelance consultants or a full-time maintenance staff, can take care of the majority of technical problems. However, IT crises can occur when local support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your onsite service personnel. In these cases, Progent's on-call support professionals offer an easy, fast, and affordable way to supplement your regular resources and to convey valuable knowledge to improve your capability to deal with downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller businesses commonly depend on independent freelance service providers. While freelance service people carry less internal costs than larger service firms and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your business to go without help during an emergency. As your network expands, system unavailability and trouble with vital applications become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup support expertise to make sure your network stays up and running.

  • Create a Scalable Basis for Seamless Expansion
    Businesses often begin with an IT system created on a modest budget. Without a proper infrastructure, band-aid repairs can get thrown onto a shaky foundation. As a company grows, stability and scalability issues can impede the productivity of the business. Such poorly designed environments require careful analysis, intelligent strategic planning, and wide IT knowledge to evolve to a system architecture able to offer the solid foundation to handle vital business demands and simplify downstream growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller organizations require advice and technical education to navigate through an ever more complex array of technology alternatives available for accelerating business growth and enhancing efficiency. They hardly need a network consultant who is trying to sell a certain vendor's products. IT support and product selling can result in a situation where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align technical consulting with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical expertise, refined support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.