Fast and Affordable Remote Help for Centennial IT Networks
Immediate Phone Support for Centennial NetworksFor businesses located in Centennial or anywhere in the state of Colorado, Progent offers remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISA and CISSP-certified security consultants to handle advanced security design and diagnostic issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology required to resolve the majority of information system issues rapidly. This lowers direct costs because service calls use up minimal billable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves additionally with indirect expenses by minimizing or avoiding network downtime and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online support is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you are billed just for the support that you receive. Unlike typical online service firms, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid scenarios where fast repairs somehow end up as large bills. Progent's skill at handling problems quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized tools and field-proven processes which permit the highest degree of efficiency for remote engineering help and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your company's system remotely without breaching network security.

Progent's sophisticated service database system includes thorough records for all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of services provided to each client by any consultant. This archive of trouble tickets and solutions is structured as an easily retrievable proprietary knowledge base that enables Progent's online technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft make available additional massive technical support databases and permit quick access to manufacturers' in-house product engineers with the result that Progent's online service specialists can arrive at optimal resolutions quickly.

Remote technical support services available from Progent to clients in Centennial and anywhere in the state of Colorado include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows clients to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or revamping your existing one, selecting or modifying Call Center application software to handle the particular demands of your business, or providing occasional phone support personnel to work with your internal Help Desk team to handle unusually busy situations like software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Call Center team of veteran information technology professionals provides your workers in Centennial or anywhere in the state of Colorado fast communication with an efficient technical support resource with extensive experience providing telephone-based support and online diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a key enabler of business performance, and Progent's policy is to fix and not merely track IT problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group provides phone-based and in-depth consulting support and education in key application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Centennial, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By anticipating possible trouble spots before they grow into downtime, remote monitoring can head off inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems powered by a variety of OS platforms.
How Your Centennial Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Centennial or throughout the state of Colorado, Progent's online network support specialists can deliver expert and affordable system help the instant your business requires it. More than a decade of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access technology to fix computer problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Centennial company works with a local freelance consultant or employs a full time IT staff that can deal with day-to-day network issues, Progent’s Microsoft certified consultants are available to provide an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to solve unexpected system emergencies or especially complicated integration problems.

Benefits of Progent's Network Help for Businesses in Centennial
Progent's online technical help services allow your Centennial company to enjoy the advantages of on-call, world-class IT support without the expense of managing a full-time IT staff. Your network will acquire added strategic worth by becoming more available, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    With most offices in Centennial and throughout Colorado, local network service providers, whether consisting of independent consultants or an in-house maintenance staff, can resolve typical technical problems. However, major troubles may spring up when local resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your local support technicians. In these situations, Progent's online support specialists give you an easy, quick, and economical solution to augment your regular resources and to convey valuable knowledge to increase your ability to handle downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller companies often rely on independent freelance consultants. Although independent consultants carry less overhead than big service firms and can often charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the absence of fallback personnel may require your company to go without assistance during an emergency. As your business expands, system unavailability and problems with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your network stays up and running.

  • Build a Solid Foundation for Seamless Growth
    Organizations often start with an IT architecture created on a modest budget. Without a scalable infrastructure, slap-dash repairs can get piled on top of a weak foundation. As a company grows, stability and scalability issues can impede the productivity of the business. These badly designed environments need proper assessment, intelligent long-term planning, and wide IT knowledge to evolve to a network infrastructure able to offer the solid foundation to meet critical business demands and ease future expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller organizations require advice and technical education to negotiate an ever more complex array of product alternatives available for promoting business success and improving efficiency. They hardly need a computer engineer who is trying to earn a commission on a specific vendor's products. IT consulting and product selling can result in a scenario where the recommended solution is built around a predetermined technology instead of the genuine needs of a business. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical background, refined remote support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, in the trenches of network support, performing a broad variety of IT projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class technical help, but also a consultant with field-tested approaches for using technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help by the minute. As a result, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services provided during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local service firms who provide minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each staff member to every customer. The practice of detailing and archiving support activity allows more effective support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won’t release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.