Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
Fast and Affordable Online Technical Support for Centennial Information Networks
For organizations in Centennial or anywhere in Colorado, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISSP-certified security consultants to handle advanced security design and troubleshooting issues.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world background and have access to the sophisticated technology required to resolve most information system issues rapidly. Efficient support reduces direct expenses because solutions use up fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company benefits even more in incidental expenses by reducing or avoiding network outages and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is especially important for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing policy for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many remote service organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for billing prevent scenarios where speedy. minor fixes somehow turn into major invoices. Progent's skill at disposing of technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized technologies and proven processes that permit the highest level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's online support team to connect to your environment remotely without violating corporate security.
Progent's sophisticated service reporting system stores comprehensive documentation of the service that Progent's clients have been provided. Progent's authorized consultants have access to the details of support rendered to each Progent customer by any engineer. This database of problems and repairs is structured as a conveniently accessible proprietary database that permits Progent's remote support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to determine the most efficient solutions promptly.
Online services provided by Progent to companies in Centennial and anywhere in the state of Colorado include:
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified remote support experts can deliver network repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2013 application development,
Skype for Business planning and deployment support, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable desktop consulting and support services to assist your business to install, configure, repair, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking engineers, and validates an individual's technical knowledge at the master level. CCIEs know how to handle the most complex issues occurring in network infrastructure design, deployment, administration, security, and problem solving. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an excellent value since their deep experience enables them to resolve problems quickly. In many cases, less experienced service providers can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your computer system via sophisticated on-line support technology in order to perform fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity appliances. Cisco technology consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet APs consulting support, Cisco wireless controllers integration consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of system protection solutions that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or help your business to clean up quickly after a damaging breach. Security solutions offered by Progent cover comprehensive data security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; guarding your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine local IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to address a wide array of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Windows or Linux-based solutions. Progent's team-based methodology for solving network problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all key areas of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Centennial Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the budget to create an in-house Help Desk but who require fast communication with a dependable Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progent's Help Desk consulting support can support you in building an efficient new Help Desk or revamping your established organization, identifying or modifying Help Desk Call Center application software to address the particular demands of your company, or providing temporary online personnel to work with your existing Help Desk Call Center resources during high-demand scenarios such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk team of veteran network consultants offers your customers in Centennial or anywhere in the state of Colorado instant contact with an efficient technical support group with substantial background delivering telephone-based consulting and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a key driver of business performance, and Progent's policy is to fix and not merely annotate IT problems.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting staff provides remote advanced engineering support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, customization, and training services, refer to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Centennial, or anywhere in the state of Colorado, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so your network support is proactive and automated. By anticipating possible issues before they result in downtime, system monitoring can ward off disruptive and expensive information system breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems based on multiple platforms.
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Centennial or anywhere in the state of Colorado, Progent's phone-based computer support specialists are ready to provide professional and cost-effective IT help the instant your business has to have it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises support visits.
Even if your Centennial business deals with a local freelance support technician or maintains an in-house IT staff that know how to deal with common network issues, Progentís Microsoft certified consultants can still provide an easy and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the time or the knowledge to handle unexpected system crises or especially challenging integration projects.
Details of Progent's Online Network Support for Centennial
Progent's online help, Internet-based repair, system security consulting, and network administration services offer companies in Centennial or anywhere in the state of Colorado the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk outsourcing support and network management, Progent's experts can deliver your business world class network support while allowing you to avoid the cost and hassle of running a large internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to businesses in Centennial and is also ideal for networks in geographic areas of Colorado that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a wide array of Microsoft support utilities, service information, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent provides remote support on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum charge for phone support and asks for no monthly retainer for services delivered during normal working hours. This protects you from paying big invoices for quick fixes.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide access to on-staff specialists with skill in designing, implementing, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support services consist of system integration, MS Exchange Server consulting, corporate security design, and Help Desk Call Center support. Progent's Experts group offers in-depth consulting support for specific application areas. Support available from the Application Experts staff covers:
Dynamics GP Consulting and Programming
MS Project and Project Online Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle DBA Services and Application Programming
MySQL Database Administration and Software Programming
Amazon MWS Programming and Debugging
By offering a convenient centralized resource for network generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that match the specific requirements of your company.
- Sophisticated Online Access Tools
Protected remote connectivity allows Progent's support professionals to see precisely what your customers see. This makes it possible to produce fast fixes to problems that might otherwise demand a costly personal service call. State-of-the-art remote connectivity software and experienced technicians combine to enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in online troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Service for Maximum System Uptime
For offices with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed specifically for budget-conscious organizations whose workers require instant recourse to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT expertise, refined support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Begin Getting Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on industry experience, in the trenches of network support, executing a broad variety of technical tasks for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This guarantees that you get not only expert technical capability, but also a consultant with proven approaches for using technical knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits per minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during regular business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports transmitted by each consultant to every client. The discipline of documenting and archiving service records results in more efficient support and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.