Immediate Online Technical Support for Centennial Computer Networks
Fast Remote Technical Support for Centennial NetworksFor organizations in Centennial or anywhere in the state of Colorado, Progent offers online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced technology needed to solve the majority of information system problems rapidly. This lowers direct expenses since service calls use up minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with indirect costs by minimizing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to typical remote support firms, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing do away with scenarios where speedy. minor repairs somehow end up as large invoices. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized technologies and field-tested processes that permit the highest degree of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent offers safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to interface to your company's network remotely without breaching system security.

Progent's powerful service reporting system keeps comprehensive histories of the service that Progent's customers have received. Progent's staff service personnel have access to the history of support rendered to each client by any Progent consultant. This archive of trouble tickets and responses is stored as a quickly retrievable internal database that permits Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and working relationships with major industry leaders such as Cisco and Microsoft open up additional massive support knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's remote service specialists are able to determine the best resolutions in the least time.

Online technical support services available from Progent to clients in Centennial and anywhere in the state of Colorado include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all key areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special IT programs. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk Call Center or improving your current one, selecting or customizing Help Desk application software to meet the unique needs of your business, or providing occasional phone support personnel to work with your in-house Call Center team to deal with demanding situations like software transitions, major updates, or installing new applications.

    Progent's Call Center team of experienced information technology consultants gives your workers in Centennial or anywhere in the state of Colorado rapid contact with an efficient support resource with years of experience delivering phone help and online repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a solid enabler of business performance, and Progent's target is to resolve rather than merely report technical problems.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff offers phone-based and in-depth engineering support and education in key business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Centennial, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so that your IT maintenance is proactive and automated. By exposing emerging problems before they evolve into downtime, proactive monitoring can head off inconvenient and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems based on a combination of OS platforms.
How Your Centennial Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Centennial or throughout the state of Colorado, Progent's online computer support specialists are ready to provide expert and cost-effective system help the instant your organization needs it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online access tools to solve IT problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Centennial office deals with a local independent support technician or employs an in-house organization that know how to handle day-to-day computer issues, Progent’s Microsoft certified consultants can still provide a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to solve unexpected network emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Businesses in Centennial
Progent's remote support services allow your Centennial company to experience the advantages of immediate, expert network support without the expense of managing an in-house IT staff. Your information system will acquire greater business value by becoming more reliable, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    For most companies in Centennial and throughout Colorado, nearby network support providers, whether consisting of independent consultants or a full-time maintenance staff, can take care of typical technical problems. On the other hand, serious problems might spring up when local resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support people. In these situations, Progent's online service experts give you an easy, quick, and economical solution to augment your regular resources and to transfer useful information to improve your capability to resolve future problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller organizations often rely on individual freelance service providers. While independent service people carry smaller internal costs than big service firms and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the lack of reserve personnel may force your company to go without assistance during an emergency. As your company expands, system unavailability and problems with critical applications are more expensive. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of reserve support expertise to insure your network is always up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Companies typically begin with an IT system implemented on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get piled on top of a shaky foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. Such poorly designed systems require proper assessment, smart strategic planning, and extensive IT knowledge to evolve to a network architecture that can deliver the solid foundation to meet current business demands and simplify downstream growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller offices require guidance and technical training to navigate through an increasingly complicated array of technology alternatives capable of accelerating business growth and improving efficiency. They hardly need a computer engineer who is motivated to resell a specific vendor's technology. Network consulting and product selling can result in a scenario where the proposed solution is built around a profitable product instead of the true requirements of a client. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align technical expertise with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT expertise, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.