Fast and Affordable Remote Technical Support for Centennial Colorado IT Networks
For companies located in Centennial Colorado, Progent offers remote support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts offer exceptional value because they possess the practical experience and have access to the advanced tools needed to resolve the majority of information system issues rapidly. This lowers direct costs since service calls use up fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support experience is especially helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you actually get. Unlike typical remote service firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing prevent scenarios where quick solutions manage to end up as large tabs. Progent's skill at solving technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-proven methodologies which permit the maximum level of effectiveness for remote consulting and repair for IT networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's Technical Response Center to communicate with your network without violating corporate security.
Progent's advanced customer support reporting application maintains extensive documentation for all support that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of all help delivered to each client by every Progent engineer. This history of problems and solutions is stored as an easily accessible proprietary knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's online service experts are able to determine optimal resolutions quickly.
Online support services available from Progent to businesses in Centennial Colorado include:
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Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote service experts offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide range of platform support such as Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop support services to help you company to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop consulting services include offering Windows 11 system design and upgrade support and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your cloud-connected mobile devices.
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Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and indicates a person's network technology skills at the expert level. Cisco CCIEs know how to handle even the most challenging issues occurring in network design, deployment, management, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS network administration tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs provide excellent value because their broad experience allows them to resolve problems quickly. In typical cases, less experienced service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system via sophisticated remote troubleshooting tools in order to provide fast, secure, and economical diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs offer help for all of Cisco's industry-leading family of connectivity devices by offering consulting services such as:
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CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help you to recuperate quickly after a damaging penetration. Security solutions offered by Progent cover in depth information security and compliance audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm attacks; configuring firewalls; building safe mechanisms for remote and mobile communication; securing your email system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
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Cloud Integration

Progent offers expert online consulting services to help organizations of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine on-premises resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Microsoft 365 integration solutions with on-prem Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online consulting services to cover a broad spectrum of computer technologies including system architecture, email solutions, network and process security, plus UNIX and Windows integration. For server hardware economization and simplified management in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered environments. Progent's group-based methodology for solving technical issues promotes quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.
Major Linux platforms for which Progent can provide expert support include:
RedHat Linux
SUSE
Debian GNU/Linux
Slackware Linux
Ubuntu
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to enable small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and fast recovery of critical files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, human error, malicious insiders, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer organizations of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information network. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Learn more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices. With 2FA, whenever you sign into a secured online account and give your password you are requested to verify your identity on a device that only you possess and that is accessed using a separate network channel. A broad range of devices can be utilized as this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register several verification devices. To learn more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you�re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology enables customers to complete major initiatives economically and on time. Progent's special online engineering services include:
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Call Center Services
Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or improving your established one, evaluating or enhancing Help Desk Call Center application software to address the special requirements of your company, or providing occasional online personnel to work with your in-house Call Center group to deal with demanding scenarios like software migrations, major updates, or installing brand new business software.
Progent's Call Center staff of veteran information technology consultants gives your customers in Centennial Colorado immediate assistance from a reliable technical support resource with extensive background offering telephone-based support and online troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk recognition as a major driver of business performance, and Progent's target is to fix instead of merely document technical issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Group can supply phone-based professional consulting expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To learn additional information on Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center2, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Centennial Colorado remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to accommodate your environment so your IT support is proactive and automated. By exposing emerging problems before they grow into downtime, remote monitoring can head off stressful and expensive information system failures. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support multiple operating systems.
How Your Centennial Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Centennial Colorado, Progent's phone-based computer support engineers can provide expert and cost-effective system help the moment your business has to have it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while avoiding the expense and lost time associated with on-site service calls.
Even if your Centennial company deals with a regular freelance consultant or maintains a full time organization that know how to handle typical computer issues, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to address sudden system crises or especially tough integration projects.
Details of Progent's Remote Network Services for Centennial Colorado
Progent's phone support, remote troubleshooting, system security expertise, and network administration services offer businesses in Centennial Colorado unparalleled leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can provide your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Centennial Colorado and is also ideal for networks in geographic areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Rates to Reduce Costs
Progent offers remote support on a minute-by-minute basis, so you pay only for the support you receive. Progent has no minimum charge for phone support and requires no periodic retainer for support services delivered during regular business hours. This keeps you from paying big invoices for simple fixes.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers access to on-staff professionals with experience in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support offerings include system integration, Microsoft Exchange consulting, network security design, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting expertise for specific application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
MS Project Expertise
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Software Programming
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that align with the unique requirements of your business.
- Sophisticated Remote Access Tools
Protected online access permits Progent's service professionals to see precisely what your users see. This makes it easier to produce fast solutions to issues that might otherwise demand an expensive onsite service call. State-of-the-art remote connectivity tools and expert engineers combine to allow Progent to repair most network issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote network tracking.
- Compatibility with Popular VPN Products
Progent can provide secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Support for Maximum Network Availability
For organizations with line-of-business applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-conscious companies whose workers need instant access to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT expertise, fine tuned remote support software, and understanding of corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
- Certified Expertise in Microsoft's Full Range of Servers
Progent can provide world-class support for Microsoft’s powerful server platforms with services that include Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you are billed just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to permit minor problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local service firms who offer scant documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports transmitted by each staff member to every customer. The practice of detailing and archiving support records results in more effective service and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who won’t release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.