Immediate Remote Help for Centennial Colorado Computer Systems
For companies in Centennial Colorado, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging networking problems, as well as the assistance of CISA and CISSP-qualified security experts to help with high-level security design and diagnostic issues.
Progent's online technical support experts provide excellent value due to the fact that they have the real-world background and have access to the sophisticated tools necessary to solve most information system problems quickly. This lowers immediate expenses since solutions require minimal billable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally in incidental costs by minimizing or avoiding system outages and related losses resulting from business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting expertise is especially valuable for businesses that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical remote service companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where quick fixes somehow turn into substantial tabs. Progent's penchant for solving technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized tools and proven processes that permit the highest level of effectiveness for remote technical support and repair for information systems of any size. Progent's remote service group can communicate with your company's network remotely without compromising network security.
Progent's advanced technical support reporting system maintains extensive records for all service that Progent's clients have been provided. Progent's authorized engineers have access to the details of services rendered to each client by any consultant. This history of problems and repairs is organized as an easily retrievable proprietary database that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and working associations with important vendors such as Cisco and Microsoft make available additional vast technical support databases and allow quick access to vendors' internal product engineers so Progent's remote consulting specialists are able to determine the best solutions promptly.
Online technical support services available from Progent to clients in Centennial Colorado include:
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Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers can deliver computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a broad range of platform support services such as Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop support services to assist you business to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Windows 11 system design and upgrade assistance and Windows 10 integration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and cloud-connected mobile devices.
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Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and certifies an individual's network technology skills at the expert level. CCIEs know how to handle the most stubborn issues encountered in network design, deployment, maintenance, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs offer exceptional value since their deep experience allows them to fix problems quickly. In common cases, less seasoned consultants can wrestle for many hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system by means of state-of-the-art remote troubleshooting tools in order to provide quick, safe, and economical analysis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of infrastructure appliances by providing consulting services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to carry out the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineer can help you to identify and isolate infected servers and endpoints and guard clean assets from being compromised. If your Centennial network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery experts can assist your Centennial company to rebuild a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's team of cybersecurity specialists have the broad selection of skills necessary to reconstruct all vital facets of a compromised system rapidly and with little data loss. To learn more, see Progent's ransomware removal and operational continuity services.
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CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants offer a range of security services that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help you to clean up rapidly following a serious penetration. Security consulting services available from Progent cover thorough information security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recuperation from malicious attacks; configuring firewalls; designing secure techniques for remote and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
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Cloud Integration

Progent offers expert online consulting services to help businesses of any size integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a broad range of computer technologies including network architecture, email systems, network and operational security, plus UNIX and Windows coexistence. For server consolidation and easy management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux-powered environments. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency remote help troubleshooting anomalies affecting UNIX/Linux systems based on leading versions of UNIX such as:
Apple Mac OS X
Solaris
IBM AIX Open UNIX
HP-UX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, subscription-based managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by many of the industry's top corporations. The ProSight line of outsourced network management services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering an environment for performing common tedious tasks. These can include health monitoring, update management, automated remediation, endpoint setup, backup and restore, anti-virus response, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alarm to your specified IT management staff and your Progent consultant so that potential problems can be fixed before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time reporting utilities created to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and allow transparent backup and rapid restoration of critical files, applications, system images, plus VMs. ProSight DPS helps you avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other personal devices. Using 2FA, whenever you sign into a protected online account and give your password you are asked to confirm your identity on a unit that only you possess and that is accessed using a separate network channel. A wide selection of devices can be used as this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Shared Support: Outsourced and Shared IT Support Desk Services
Progent's Co-managed Service Desk offers a smooth extension of your internal support team. Client interaction with the Service Desk, delivery of support, issue escalation, ticket creation and tracking, efficiency measurement, and maintenance of the service database are consistent whether incidents are resolved by your core support organization, by Progent's team, or by a combination. Your business has complete versatility to expand or reduce your part of technical support work as needed. Progent takes care of startup installation and provisioning of the professional services automation software as well as documentation, validation and training.
For more information about ProSight Co-Managed Call Desk, refer to ProSight Shared Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. Besides optimizing the protection and reliability of your IT network, Progent's patch management services allow your IT staff to focus on more strategic initiatives and activities that derive the highest business value from your information network. Find out more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows customers to execute major projects within budget and on time. Progent's project-based online consulting solutions include:
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Help Desk Services
Progent's Help Desk service options for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk or enhancing your existing one, selecting or customizing Call Center software products to address the special requirements of your corporation, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center team to deal with demanding situations like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology experts offers your computer users in Centennial Colorado instant assistance from a large support resource with substantial background delivering phone help and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a major driver of business efficiency, and Progent's goal is to solve and not just annotate IT issues.
- Applications Services: Training, Development, and Integration
Progent's Applications Experts staff can supply online advanced consulting expertise and education in key business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Centennial Colorado online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM to accommodate your business so that your IT support is proactive and automated. By uncovering possible problems before they result in full-scale emergencies, system monitoring can minimize stressful and costly service failures. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments based on a combination of OS platforms.
How Your Centennial Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Centennial Colorado, Progent's phone-based computer support engineers can provide effective and economical IT support the instant your business has to have it. Over two decades of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to solve IT problems quickly while eliminating the cost and lost productivity associated with in-person service calls.
Even if your Centennial organization relies on a local freelance support technician or maintains a full time IT staff that know how to deal with common computer problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to fix unexpected network emergencies or especially complicated integration projects.
Features of Progent's Online Computer Services for Centennial Colorado
Progent's online help, remote repair, system security expertise, and network management services give offices in Centennial Colorado unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk support and system administration, Progent's professionals can deliver your business world class IT support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Centennial Colorado and is also ideal for networks in geographic areas that lack technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a broad array of Microsoft support utilities, service databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a per-minute billing plan, so you pay only for the services you use. Progent requires no minimum charge for online service and imposes no ongoing retainer for services provided during normal business hours. This saves you from facing big bills for routine fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco offers the services of on-staff specialists with experience in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to help you create fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic support offerings include system integration, MS Exchange Server expertise, corporate security planning, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting expertise for critical business applications. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Training
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Management and Software Programming
Apple Macintosh Support
Amazon MWS Software Design and Programming
By offering a convenient one-stop resource for network generalists and application experts, Progent is able to tailor fast, affordable, and thorough information technology solutions that align with the specific needs of your business.
- State of the Art Online Connectivity Software
Secure online connectivity allows Progent's support experts to observe precisely what your customers see. This makes it easier to find fast fixes to problems that might otherwise require a costly onsite visit. State-of-the-art remote access tools and experienced technicians together enable Progent to repair most network issues rapidly and economically. Progent is a pioneer in online troubleshooting and remote network tracking.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Support for High System Availability
For offices with line-of-business applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-conscious companies whose workers need instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical experience, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, at the forefront of IT service, performing a broad range of IT projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This means that you get not just expert IT capability, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises help by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for services delivered during normal business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be tempted to allow less critical problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports transmitted by every staff member to each client. The discipline of documenting and organizing support records results in more efficient support and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few support firms to provide round-the-clock system monitoring services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, system monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.