Immediate Remote Support for Centennial Colorado IT Networks
For companies in Centennial Colorado, Progent offers remote technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex networking issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.
Progent's remote technical support experts offer excellent leverage because they have the practical background and are equipped with the advanced technology necessary to solve the majority of information system issues rapidly. This reduces immediate expenses since service calls accumulate minimal billable minutes. Online help also avoids the expense of sending a consultant to your location. Your company benefits even more in incidental costs by minimizing or avoiding network downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting expertise is especially valuable for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you receive. In contrast to typical online support organizations, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick fixes manage to turn into substantial bills. Progent's penchant for handling technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies that ensure the highest degree of efficiency for online engineering help and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to interface to your computer system without breaching system security.
Progent's powerful customer support database system stores thorough histories describing all service that Progent's customers have received. Progent's team engineers have the benefit of the records of all help rendered to each Progent client by any Progent engineer. This archive of issues and repairs is stored as a readily searchable proprietary database that enables Progent's online technical experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow priority access to manufacturers' in-house engineering staff so Progent's online consulting specialists are able to find optimal resolutions quickly.
Online support available from Progent to companies in Centennial Colorado include:
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Certified MS Windows Experts
Progent's Microsoft-certified remote support engineers can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a wide range of platform support services including Microsoft Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration support, Microsoft Teams expertise, Skype for Business Server migration consulting, Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 11 system design and upgrade assistance and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network professionals, and indicates an individual's networking skills at the expert level. Cisco-qualified CCIEs can handle even the most difficult issues encountered in network planning, installation, maintenance, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal support staff in isolating problems with IOS network administration tools and developing alternate approaches or locating program patches. CCIEs provide exceptional value because their depth of experience permits them to find solutions for problems rapidly. In many instances, less seasoned service providers can wrestle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can connect to your environment by means of advanced remote support tools to provide efficient, safe, and economical analysis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading selection of connectivity devices by offering services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to carry out the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineer can assist businesses to identify and isolate breached servers and endpoints and guard clean resources from being compromised. If your Centennial network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery consultants can help your Centennial company to reconstruct an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's group of IT security experts have the broad range of skills required to reconstruct all critical facets of a targeted network rapidly and with minimal data loss. To learn more, visit Progent's ransomware removal and business restoration services.
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CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISM and CISSP cybersecurity experts offer a variety of security solutions to strengthen the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your business to clean up quickly after a serious breach. Security consulting services offered by Progent cover comprehensive data security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; configuring firewalls; designing secure architectures for remote and mobile connectivity; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
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Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine physical IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Microsoft 365 integration solutions with on-prem Exchange environments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
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UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote support services to address a broad array of information technologies such as system architecture, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Mac OS X
Sun Solaris
IBM AIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. The ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and allow non-disruptive backup and rapid recovery of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured application and enter your password you are requested to verify who you are on a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used as this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several validation devices. To learn more about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time management reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
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Call Center Expertise
Progent's Call Center service options for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Call Center or improving your existing organization, selecting or modifying Help Desk Call Center software to handle the unique requirements of your business, or adding temporary online staff to reinforce your internal Help Desk group to handle unusually busy events like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced network consultants offers your workers in Centennial Colorado fast contact with an effective technical support resource with extensive background delivering telephone-based help and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a crucial enabler of company performance, and Progent's target is to resolve and not merely track technical issues.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts staff can supply remote and in-depth consulting expertise and education in specific application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office Word, and Office Excel. To find out additional information on Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center2, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver companies in Centennial Colorado online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can configure SCOM to suit your business so your network support is proactive and automated. By exposing possible issues before they grow into network outages, system monitoring can head off stressful and costly service failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems based on a variety of platforms.
How Your Centennial Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Centennial Colorado, Progent's phone-based network support engineers are ready to deliver effective and economical IT support whenever your business requires it. More than two decades of providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve IT problems quickly while avoiding the expense and lost productivity that comes with in-person service calls.
Even if your Centennial business has a regular freelance consultant or maintains an in-house organization that can handle the majority of computer problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to fix sudden system emergencies or especially tough integration projects.
Details of Progent's Online Computer Services for Centennial Colorado
Progent's online help, Internet-based troubleshooting, network security expertise, and system management services give businesses in Centennial Colorado unparalleled leverage for your support investment. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can deliver your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Centennial Colorado and is also ideal for networks in more remote areas that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad selection of Microsoft support utilities, service information, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent offers remote help on a per-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum fee for online help and asks for no periodic subscription fee for support services delivered during normal business hours. This keeps you from facing big bills for quick fixes.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide the services of on-staff professionals who have experience in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to build fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic support services include system integration, MS Exchange Server expertise, network security planning, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting expertise in critical business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Project Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management Support and Application Design
Apple Macintosh Support
Amazon Marketplace Web Service Application Development
By offering a full service one-stop source for network generalists and application experts, Progent can tailor timely, inexpensive, and thorough information technology solutions that align with the special needs of your company.
- Sophisticated Remote Connectivity Software
Secure online access allows Progent's service professionals to see exactly what your users see. This makes it easier to produce fast solutions to problems that could otherwise require an expensive onsite visit. State-of-the-art online access tools and experienced engineers together allow Progent to repair most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Support for High Network Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce high system availability.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-conscious businesses whose clients need instant access to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
- Best Practices
Progent's team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, at the front lines of network service, performing a broad range of technical projects for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This means that you get not just expert technical help, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you pay only for received support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be forced to allow simple problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local service firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by each staff member to every customer. The discipline of detailing and archiving support activity results in more effective service and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who won't let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your information network from painful and costly service losses.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.