Fast Online Technical Support for Centennial Colorado Information Networks
Fast Remote Consulting for Centennial NetworksFor organizations in Centennial Colorado, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage because they possess the real-world experience and have access to the sophisticated technology necessary to solve most information system problems rapidly. This reduces direct expenses because service calls accumulate fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves even more in incidental costs by minimizing or avoiding system downtime and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced online consulting expertise is particularly important in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.

Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are charged just for the support that you actually get. In contrast to many online support firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where fast repairs somehow turn into major bills. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized technologies and field-tested methodologies which permit the highest level of effectiveness for online engineering help and repair for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to access your company's system remotely without breaching corporate security.

Progent's proven customer support reporting application keeps detailed histories of the service that Progent's clients have received. Progent's team engineers have access to the records of all help delivered to each Progent customer by every consultant. This archive of anomalies and solutions is structured as a conveniently retrievable internal database that enables Progent's online technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's remote service experts can arrive at optimal solutions in the least time.

Remote technical support services available from Progent to companies in Centennial Colorado include:

ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and allow non-disruptive backup and rapid restoration of important files, applications, system images, and virtual machines. ProSight DPS helps you recover from data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and enter your password you are requested to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A wide selection of devices can be utilized for this added means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. For more information about Duo identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time reporting tools created to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or revamping your existing one, identifying or modifying Call Center application software to handle the particular needs of your company, or providing temporary phone support personnel to reinforce your internal Call Center team to deal with demanding situations like software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center staff of seasoned network consultants provides your workers in Centennial Colorado immediate contact with an efficient network service resource with years of experience offering telephone-based support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a major enabler of company productivity, and Progent's policy is to resolve and not just record IT issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Group provides remote professional engineering support and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more on Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Centennial Colorado remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By uncovering potential problems before they cause downtime, proactive monitoring can minimize stressful and costly network crises. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments based on a combination of operating systems.
How Your Centennial Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Centennial Colorado, Progent's online network support engineers can provide professional and cost-effective system help whenever your company requires it. Over two decades of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity associated with on-site service calls.

Even if your Centennial business relies on a local independent consultant or employs a full time IT staff that can deal with the majority of network problems, Progent's Microsoft certified consultants can still offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to handle unexpected network emergencies or particularly challenging integration problems.

Details of Progent's Remote Computer Services for Centennial Colorado
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services give companies in Centennial Colorado the greatest leverage for your support budget. Whether you require occasional phone support and remote network repair or full-time Help Desk services and network administration, Progent's experts can deliver your business world class IT support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT expertise, refined remote support software, and understanding of corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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    Progent provides several essential types of Call Center support including Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft experts gives your customers easy access to a dependable support group with years of experience delivering phone support and remote access repair for networks powered by Microsoft technology. Progent's focus is on earning the support Call Center a positive image as a solid contributor to business productivity. Progent's target is to resolve rather than merely record problems.

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    Microsoft Exchange and Macintosh computers can co-exist efficiently. Progent's Apple and Microsoft certified consultants can help you install Microsoft Entourage and Exchange so your Mac users are able to work closely with teammates who use Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can coexist, allowing Mac users to receive and transmit messages, search the Exchange global address list, copy addresses, sync up calendars, and invite people to conferences via your Exchange account. Progent will make sure that your Microsoft Server is properly configured and that LDAP and Outlook Web Access are working. Progent also offers customized onsite Entourage training.

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    Progent's Microsoft-certified consultants can assist your organization to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older change management platform or help you to enhance your existing SCCM 2012 environment to support your evolving IT requirements. Also, Progent can assist you to build an infrastructure that fully supports SCCM by providing expertise with associated Microsoft technologies including Active Directory Domain Services, Microsoft SQL SSRS, and Internet Information Services.

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    Citrix offers a powerful line of platforms that deliver enterprise-class manageability, scalability, and responsiveness for virtualizing servers and for centralized delivery of virtual Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials. Progent's Citrix-certified engineers can assist you to assess the business benefits of Citrix technology and help you design, validate, deploy, optimize, and maintain Citrix solutions.

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    VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring applications and services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.

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    If your office network combines Sun Solaris platforms with MS Windows, Progent can assist you to incorporate your computers into a unified network that permits all your OS platforms to coexist for easy administration, transparent information exchange, high dependability, enhanced throughput, and tight security. Progent's Sun Solaris and MS Windows coexistence assistance offerings feature network infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, online network help and repair, in-person technical support, and Helpdesk support.

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    Microsoft Communications Server provides IM and Real Presence in an extensible, world-class package featuring enhanced protection, seamless compatibility with additional Microsoft software, an expandable, industry-standard development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. The product offers lower costs and elevated operational efficiencies, increased individual output, and stronger intellectual property security. MS Communications Server 2007 has been replaced by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified IM and Presence consultants can provide online and onsite support and mediation help for your Office Communications Server deployment and can assist your organization to assess the advantages of upgrading to Skype for Business. Progent can also help you to plan and carry out an efficient migration that will add significant strategic value to your IT system

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    Progent's Windows consulting experts can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier release of Windows. Remote and on-premises evaluation and upgrade support for Windows 10 provided by Progent's experts include ROI estimates, project management, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile management, telecommuter connectivity, data and identity security, streamlined provisioning and management, infrastructure optimization, wired/wireless convergence, business continuity planning, group and personal training for network management personnel and users, and ongoing consulting support.

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    Progent offers a selection of IT service bundles for small businesses. These information technology outsourcing and network monitoring services are based on the proactive problem solving abilities of System Center Operations Manager 2007, a state-of-the-art network and IT management product that monitors the reliability, performance, and security of your network and isolates potential troubles before they can bring down your network. With Progent's affordably priced network support packages, small organizations can choose a basic co-sourcing service program based on System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution.

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    Progent's Cisco-certified wireless technology consultants can assist organizations to configure, administer, and debug Cisco wireless products such as Cisco's Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.

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    Progent's Microsoft certified Consultants provide several ways to help medium-size and large organizations develop a cost-effective and successful in-house Network Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process study and enhancement, management reporting, education of internal staff, and documentation of processes. Progent's Software Selection and Deployment Services help businesses analyze the numerous high-quality Help Desk application programs on the market and decide what products might be excessively expensive, miss key capabilities, or align badly with your organization's business goals. Progent also provides short-term staffing for organizations who need to reinforce their in-house Help Desk team for special tasks or to fill in for vacationing or indisposed workers.

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    Progent's Cisco-authorized network engineers can help you build an affordable, fault tolerant Internet configuration architecture that can deliver non-stop Internet access through a broad range of high availability Internet access technologies including fault tolerant BGP, automatic fail-over, and multiple Internet Service Providers. Progent can provide CCIE professionals to show you how to apply the most current techniques for high availability Internet connectivity to build a cost-effective, fully redundant Internet network with automatic failover and other features to create zero-downtime Internet connections.

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    Altaro VM Backup from Hornetsecurity offers small organizations a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud environments and also supports cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or onsite services to assist you to design, install, optimize and debug a modern backup and disaster recovery solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/recovery service powered by on Altaro VM Backup software.

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    Progent's Technical Response Center (TRC) offers affordable nationwide after-hours online support for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers offer 24x7 phone help and remote direct computer access to isolate and repair network problems quickly and affordably.

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    Remote continuous monitoring, automated alerts, and actionable reports are vital to maintaining the proper operation of your IT system and eliminating preventable and costly downtime. Remote Monitoring and Management technology has advanced to the point that companies of any size can afford a degree of network stability that was once reserved for enterprises. Progent can provide a variety Remote Monitoring and Management solutions available as low-cost services created to help you to detect and resolve a an array of network issues before they get big enough to disrupt productivity.

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    Progent provides support expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security needs and budget. Progent can help you to manage legacy WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewall solutions.

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    Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, merchants can broaden their market, lower their cost of sales, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and get to market quickly.

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    Progent's Microsoft-certified consultants have over a decade of experience planning, implementing, optimizing and troubleshooting SCOM solutions and can provide organizations of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to monitor your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for tracking network infrastructure and both Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or onsite troubleshooting to assist you to remediate serious issues uncovered by Microsoft SCOM 2012.

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    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital assets that power your network environment. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity.

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    VMware's NSX network virtualization technology allows you to build complete logical networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high degree of automation regardless of the hardware making up the basic IP network. VMware Site Recovery Manager (SRM) allows automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate SLAs and prove compliance. When used with VMware's NSX network virtualization platform, VMware SRM can quickly restore the entire virtualized network topology at the recovery site. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to help you to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.

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    Microsoft supports seamless hybrid networks that integrate Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have certain Exchange mailboxes hosted on your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any facet of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange solution. Progent's Exchange consultants can provide occasional expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is carried out on time and on budget.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size businesses a dependable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted environments and also supports cost-effective backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or onsite consulting services to assist you to plan, deploy, manage and troubleshoot a comprehensive backup and disaster recovery solution powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup technology.

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    Progent's data protection experts can help your company to design, implement and troubleshoot a backup/restore plan built around MSP360 technology. MSP360 offers file or image backup/recovery for VMs and physical machines, supports all leading public clouds, and permits you to build a data protection solution with a low RTO and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and management of your backup system to prevent data loss caused by human miscues, computer glitches, ill-intentioned insiders, and external assaults like ransomware.

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    Progent's Cisco-certified Catalyst 802.11ax WAP experts offer economical online and on-premises help for Catalyst next-generation Wi-Fi 6 wireless APs.

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    Progent offers affordable online support from consultants with expertise in a wide range of utilities and services that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and workstations as well as laptops and smartphones. Progent offers consulting support for all major backup platforms including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and Solaris FLARs. Progent's consultants can help your company to deploy, upgrade, or maintain data backup solutions for a variety of environments including local, edge to datacenter, cloud, or a mix.

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    With virtual server technology, companies are able to operate multiple virtual servers on one actual server. Virtualization technology enables businesses to gain all the benefits of server segmentation, while avoiding the expense that goes with purchasing additional server equipment. Virtualization is the enabling technology for private clouds, which offer important benefits such as reducing the costs of hardware, datacenter facilities, and administration while enhancing information protection, system availability, and recoverability. Other important server management technologies include network monitoring utilities, Windows Server Update Services, and remote system management cards. Progent's professional server management specialists can assist you with all aspects of server virtualization and management to allow your business to cut expenses and save time.

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    If your company network mixes UNIX, Linux or Sun Solaris technology with MS Windows, Progent can show you how to incorporate your servers into a cohesive environment that permits all your operating systems to run side by side for simple administration, transparent information exchange, high dependability, superior throughput, and tight security. Progent's UNIX and Microsoft Windows coexistence support services feature network architecture integration and service, consulting for Windows services for UNIX, remote network monitoring and management, remote network help and repair, on-site technical support, and Help Desk Call Center support.

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    If you are developing UNIX or Linux software on a network that has MS Windows-based servers, PCs, and office applications, Progent offers comprehensive IT outsourcing that frees you to focus on your field of strategic expertise while avoiding the constant distraction of managing your company information system. Through the use of smart network monitoring and by providing remote and in-person assistance when your company needs it, Progent offers an affordable alternative for maintaining an IT network that provides high reliability, protection, and efficiency. Progent's Linux developer support offerings feature comprehensive it outsourcing, virtual server infrastructure, remote and in-person service and repair, network monitoring, and Help Desk Call Center support.

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    Progent's experts offer macOS and Mac OS X users a variety of services such as desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Entourage and Exchange Server expertise, security services, and custom training. Progent can help clients to migrate to macOS from Mac OS X or other earlier editions of Apple Mac OS X and Progent can offer help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with Apple iPhone support and iPad synchronization, or moving to Apple's iCloud. For business networks built solely on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of designing, integrating and maintaining a network environment that is available, secure, fast and aligned with your organization's objectives.

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    Remote 24x7 monitoring, proactive alarms, and actionable analytical reporting are vital to maintaining the proper operation of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management (RMM) solutions have advanced to the point that companies of all sizes can afford a degree of network stability that was once limited to large enterprises. Progent offers a variety RMM options available as economical service packages created to help you to detect and resolve a an array of network problems before they can impact your business.

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    Progent's certified SonicWall firewall experts can help you configure, maintain, and update SonicWall firewall/VPN products including the newer SonicWall TZ and NSa families of firewalls and the older SonicWall PRO 2040 products. Progent's CISM and GIAC-certified network security consultants can help you incorporate SonicWall firewalls into a complete network protection solution and build security into your corporate operations.

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    For assistance creating, enhancing, or troubleshooting applications for Microsoft Windows, any version of Linux, or the Web, Progent's expert team of programmers, relational database architects, and software project managers can make sure you get the project completed on time and within budget. Progent's experienced software programmers offer affordable and efficient remote consulting for projects as simple as writing VBA macros for Excel or as challenging as rolling out mission-critical database applications built on SQL Server ,Oracle, or MySQL.

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