Immediate Remote Support for Centennial Information Networks
Immediate Online Consulting for Centennial SystemsFor organizations in Centennial or anywhere in Colorado, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage because they possess the practical experience and have access to the sophisticated technology necessary to resolve most information system problems rapidly. This lowers direct expenses since service calls use up minimal billable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company saves even more with incidental costs by minimizing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced online consulting experience is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for online support is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you owe only for the support that you receive. Unlike many remote support firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate situations where fast fixes somehow end up as big bills. Progent's penchant for handling problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized technologies and field-tested processes that promote the highest level of efficiency for remote consulting and repair for computer systems of any size. Progent offers secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to communicate with your company's system remotely without breaching corporate security.

Progent's proven customer support database system keeps detailed histories for the service that Progent's customers have received. Progent's staff engineers have access to the details of support delivered to each customer by every Progent consultant. This database of problems and repairs is organized as a readily accessible support database that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft open up other vast technical support databases and allow priority access to vendors' internal product engineers so Progent's remote consulting specialists can find the most efficient solutions promptly.

Online services available from Progent to customers in Centennial and anywhere in the state of Colorado include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their networking appliances like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to complete major projects within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who lack the money or time to support an internal Help Desk Call Center but who require fast response from a reliable Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to high-level engineers.

    Progent’s Virtual Help Desk is designed for larger businesses and acts as a seamless extension of your existing Call Center staff. Progent's Virtual Call Center can act as a an escalation alternative to resolve complex network challenges, or be ready in those circumstances when your regular support engineers are swamped.

    Progent's Call Center staff of seasoned information technology professionals gives your clients in Centennial or anywhere in the state of Colorado instant assistance from a dependable network service resource with substantial experience offering telephone-based support and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk recognition as a solid contributor to business success, and Progent's aim is to solve rather than simply record IT problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote and in-depth consulting support and education in specific business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, customization, and education services, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Centennial, or anywhere in the state of Colorado, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By anticipating emerging trouble spots before they evolve into full-scale emergencies, remote monitoring can minimize inconvenient and expensive information system crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments that support multiple operating systems.
How Your Centennial Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Centennial or throughout the state of Colorado, Progent's phone-based computer support engineers are ready to provide expert and economical IT help the moment your company needs it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Centennial business relies on a local freelance support technician or maintains a full time IT staff that can deal with the majority of network problems, Progent’s Microsoft certified consultants can still provide a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to resolve unexpected network crises or particularly complex integration problems.

Advantages of Progent's Network Help for Organizations in Centennial
Progent's remote network troubleshooting services allow your Centennial business to experience the advantages of immediate, expert network support without the expense of maintaining a full-time IT staff. Your network will derive added business worth by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site IT resources
    With most offices in Centennial and throughout Colorado, local computer support resources, whether made up of freelance consultants or an internal maintenance staff, can deal with the majority of technical problems. However, major troubles might occur when local support personnel are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your local service people. In these situations, Progent's online service specialists give you an easy, fast, and affordable solution to augment your local help and to convey useful information to improve your ability to handle downstream issues locally.

  • Less Reliance on Individual Service Providers
    For IT support, smaller companies often rely on independent freelance service providers. Although independent service people have smaller overhead than larger service organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your business to wait for assistance during an IT crisis. As your network expands, system downtime and trouble with vital software become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of reserve support experts to make sure your IT system remains available.

  • Create a Solid Foundation for Smooth Growth
    Organizations typically begin with an IT system implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes often get thrown onto a weak foundation. When a company grows, reliability and expandability problems can hinder the success of the business. Such poorly designed environments require careful analysis, smart strategic planning, and broad-based technical expertise to upgrade to a system architecture that can offer the solid foundation to handle vital business requirements and ease downstream growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller businesses need advice and technical training to negotiate an ever more complex array of technology alternatives capable of accelerating business success and improving productivity. Businesses hardly need a network consultant who is attempting to resell a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined product instead of the true needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match technical consulting with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical knowledge, refined support software, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.