Fast Remote Troubleshooting for Centennial Colorado Networks
For businesses in Centennial Colorado, Progent offers remote support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's online support experts offer exceptional value because they possess the practical background and have access to the advanced technology needed to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions use up minimal chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits even more in incidental costs by minimizing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive online technical support experience is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing model for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you actually get. In contrast to many online service companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from situations where quick solutions manage to end up as major tabs. Progent's penchant for disposing of problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and proven processes that promote the highest degree of efficiency for remote help and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to communicate with your company's environment without compromising corporate security.
Progent's proven customer support database system keeps comprehensive documentation for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of services delivered to each client by every engineer. This database of trouble tickets and solutions is stored as an easily accessible support knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick response from manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to determine the best resolutions quickly.
Online services available from Progent to businesses in Centennial Colorado include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier online support experts can provide computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop services to assist you business to deploy, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and validates a consultant's technical skills at the master level. Cisco-qualified CCIEs know how to handle the most challenging challenges surrounding network infrastructure design, installation, maintenance, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs are an excellent value since their broad experience allows them to resolve problems rapidly. In typical instances, less qualified engineers can struggle for hours or even days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment via sophisticated remote troubleshooting tools to perform efficient, secure, and affordable diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure products. Cisco infrastructure consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless AP layout and set up, Aironet Wireless Access Points deployment support, Cisco WiFi controllers support Services, Cisco VPN and Security Integration help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Experts
Progent's qualified CISM and CISSP security and compliance experts offer a range of system protection services that can strengthen the immunity of your Windows, macOS and OS X, or Linux network against attacks or assist your company to recover rapidly after a damaging penetration. Security services offered by Progent cover thorough data security and compliance audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; configuring firewalls; establishing secure techniques for remote and mobile access; defending your messaging system against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help businesses of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize physical resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote support services to address a wide array of information technologies including network architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy applications to Windows or Linux solutions. Progent's group-oriented approach to solving network problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide urgent phone-based help resolving anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Mac OS X
IBM AIX OS
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. The ProSight series of outsourced network management services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking hardware like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Centennial Business Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk team of veteran information technology consultants offers your workers in Centennial Colorado instant contact with a large technical support group with substantial experience delivering phone consulting and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a major contributor to company success, and Progent's policy is to solve instead of just record network issues.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team provides phone-based and in-depth consulting support and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Centennial Colorado remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so your network support is proactive and automated. By uncovering potential trouble spots before they cause downtime, remote monitoring can avoid inconvenient and costly network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks that support a combination of operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Centennial Colorado, Progent's online network support engineers can provide effective and affordable IT help whenever your company requires it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to repair computer problems quickly while avoiding the cost and lost time that comes with on-site service calls.
Even if your Centennial business deals with a local independent support technician or employs an in-house IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to deal with unexpected network emergencies or particularly challenging integration problems.
Features of Progent's Online Network Support for Centennial Colorado
Progent's online help, Internet-based repair, network security consulting, and network administration services offer businesses in Centennial Colorado the greatest leverage for your IT investment. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's professionals can provide your business world class IT support while permitting you to eliminate the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Centennial Colorado and is also ideal for customers in more remote areas that lack technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support tools, service databases, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent offers remote help on a per-minute basis, so you pay only for the services you receive. Progent has no minimum fee for online help and imposes no ongoing subscription fee for support services delivered during regular working hours. This keeps you from facing big bills for simple repairs.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide help from authorized specialists with experience in designing, implementing, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting offerings consist of system integration, Microsoft Exchange consulting, corporate security planning, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting support for critical application areas. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Programming
MS Project Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Development and Debugging
Oracle Project Management and Software Programming
MySQL Management Support and Software Programming
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient one-stop resource for IT generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that address the unique needs of your business.
- State of the Art Remote Connectivity Software
Protected online connectivity permits Progent's support experts to observe precisely what your users see. This makes it easier to find quick fixes to issues that could otherwise demand an expensive personal service call. Cutting-edge remote access software and experienced engineers together enable Progent to repair most network issues quickly and economically. Progent is an industry leader in online support and remote network tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Support for High Network Uptime
For organizations with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained organizations whose workers require immediate access to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical knowledge, refined support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the front lines of IT service, performing a wide variety of technical projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not only expert technical help, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help per minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent has little competition. Companies who work with trusted independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.