Immediate Remote Help for Centennial Colorado Computer Systems
Immediate Online Support for Centennial NetworksFor companies in Centennial Colorado, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging networking problems, as well as the assistance of CISA and CISSP-qualified security experts to help with high-level security design and diagnostic issues.

Progent's online technical support experts provide excellent value due to the fact that they have the real-world background and have access to the sophisticated tools necessary to solve most information system problems quickly. This lowers immediate expenses since solutions require minimal billable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally in incidental costs by minimizing or avoiding system outages and related losses resulting from business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting expertise is especially valuable for businesses that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical remote service companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where quick fixes somehow turn into substantial tabs. Progent's penchant for solving technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized tools and proven processes that permit the highest level of effectiveness for remote technical support and repair for information systems of any size. Progent's remote service group can communicate with your company's network remotely without compromising network security.

Progent's advanced technical support reporting system maintains extensive records for all service that Progent's clients have been provided. Progent's authorized engineers have access to the details of services rendered to each client by any consultant. This history of problems and repairs is organized as an easily retrievable proprietary database that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and working associations with important vendors such as Cisco and Microsoft make available additional vast technical support databases and allow quick access to vendors' internal product engineers so Progent's remote consulting specialists are able to determine the best solutions promptly.

Online technical support services available from Progent to clients in Centennial Colorado include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, subscription-based managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by many of the industry's top corporations. The ProSight line of outsourced network management services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering an environment for performing common tedious tasks. These can include health monitoring, update management, automated remediation, endpoint setup, backup and restore, anti-virus response, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alarm to your specified IT management staff and your Progent consultant so that potential problems can be fixed before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time reporting utilities created to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and allow transparent backup and rapid restoration of critical files, applications, system images, plus VMs. ProSight DPS helps you avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other personal devices. Using 2FA, whenever you sign into a protected online account and give your password you are asked to confirm your identity on a unit that only you possess and that is accessed using a separate network channel. A wide selection of devices can be used as this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Shared IT Support Desk Services
    Progent's Co-managed Service Desk offers a smooth extension of your internal support team. Client interaction with the Service Desk, delivery of support, issue escalation, ticket creation and tracking, efficiency measurement, and maintenance of the service database are consistent whether incidents are resolved by your core support organization, by Progent's team, or by a combination. Your business has complete versatility to expand or reduce your part of technical support work as needed. Progent takes care of startup installation and provisioning of the professional services automation software as well as documentation, validation and training. For more information about ProSight Co-Managed Call Desk, refer to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. Besides optimizing the protection and reliability of your IT network, Progent's patch management services allow your IT staff to focus on more strategic initiatives and activities that derive the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows customers to execute major projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service options for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk or enhancing your existing one, selecting or customizing Call Center software products to address the special requirements of your corporation, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center team to deal with demanding situations like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts offers your computer users in Centennial Colorado instant assistance from a large support resource with substantial background delivering phone help and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a major driver of business efficiency, and Progent's goal is to solve and not just annotate IT issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts staff can supply online advanced consulting expertise and education in key business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Centennial Colorado online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM to accommodate your business so that your IT support is proactive and automated. By uncovering possible problems before they result in full-scale emergencies, system monitoring can minimize stressful and costly service failures. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments based on a combination of OS platforms.
How Your Centennial Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Centennial Colorado, Progent's phone-based computer support engineers can provide effective and economical IT support the instant your business has to have it. Over two decades of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to solve IT problems quickly while eliminating the cost and lost productivity associated with in-person service calls.

Even if your Centennial organization relies on a local freelance support technician or maintains a full time IT staff that know how to deal with common computer problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to fix unexpected network emergencies or especially complicated integration projects.

Features of Progent's Online Computer Services for Centennial Colorado
Progent's online help, remote repair, system security expertise, and network management services give offices in Centennial Colorado unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk support and system administration, Progent's professionals can deliver your business world class IT support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical experience, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, at the forefront of IT service, performing a broad range of IT projects for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This means that you get not just expert IT capability, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for services delivered during normal business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be tempted to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports transmitted by every staff member to each client. The discipline of documenting and organizing support records results in more efficient support and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to provide round-the-clock system monitoring services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, system monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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    Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a reliable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted environments and also supports cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of remote or on-premises services to assist you to design, install, manage and debug a modern backup and disaster recovery solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup.

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    Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Help Desk services are offered at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

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    Microsoft Office Access Development Firm

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    Configuration Manager 2016 automates application and device provisioning across multiple sites, centralizes security and compliance settings control, inventories network resources, protects against corporate data leakage, performs health monitoring, allows secure end-user self service, and offers a single point of control for administering mixed-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud integration specialists can help you with any aspect of planning, installing, operating and repairing a SCCM 2016 solution for local, cloud, or hybrid networks.

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    Progent's Microsoft certified experts offer a range of support services for Dynamics GP (formerly Great Plains). Dynamics GP is an accounting and ERP tool based, like all Microsoft accounting solutions, on the expandable and popular platform of Windows technology. Microsoft Dynamics GP provides an affordable tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to deploy and configure, and with its modular design you can purchase only the capability you currently need, with the ability to add clients and enlarge capabilities in the future. Progent's Dynamics GP/Great Plains consulting engineers can help you deploy, configure and manage the latest version of Microsoft Dynamics GP or upgrade efficiently from an earlier edition.
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