Fast Online Troubleshooting for Centennial Computer Networks
For businesses located in Centennial or anywhere in the state of Colorado, Progent offers online support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's online support experts provide exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology required to solve most network problems quickly. Efficient support reduces direct costs since solutions require fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company benefits even more in incidental expenses by reducing or eliminating system outages and related costs stemming from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote technical support know-how is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing model for online help is structured to leverage your IT service dollar. Progent bills per minute for phone assistance, so you pay only for the services that you actually get. In contrast to many remote service organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate scenarios where quick solutions somehow turn into large invoices. Progent's penchant for dealing with problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of customized tools and field-tested processes that ensure the highest level of efficiency for online help and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's online support team to access your environment remotely without violating system security.
Progent's proven service reporting system stores detailed records for all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of support provided to each Progent client by any Progent consultant. This archive of anomalies and repairs is structured as a quickly exploitable proprietary database that enables Progent's remote support experts to share their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to manufacturers' in-house engineering staff so Progent's online service specialists can arrive at optimal resolutions quickly.
Online services offered by Progent to clients in Centennial and anywhere in the state of Colorado include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online support experts can deliver network problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration support, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop consulting and support services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network consultants, and validates an individual's networking knowledge at the master level. Cisco CCIEs know how to resolve even the most stubborn issues occurring in network planning, deployment, management, compliance, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating software patches. Cisco CCIEs offer excellent value since their broad expertise enables them to fix problems quickly. In typical cases, less qualified service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment using state-of-the-art remote support tools in order to perform efficient, safe, and economical diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading selection of connectivity devices. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch consulting services, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless APs deployment services, Cisco WiFi controllers support Services, Cisco VPN and Network Security Integration services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security services that can bolster the immunity of your Windows, Apple macOS and OS X, Linux environment against attacks or assist your company to recover quickly after a damaging penetration. Security solutions offered by Progent cover in depth data security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile access; guarding your email system from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help businesses of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that combine physical IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based support services to address a wide range of computer technologies including network infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.
Important Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide web-based management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Centennial Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Call Center programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Call Center consulting services can assist you in creating an effective new Call Center or enhancing your existing one, evaluating or modifying Help Desk Call Center software products to handle the particular needs of your company, or adding temporary phone support staff to work with your in-house Call Center group to deal with high-demand events like software transitions, major upgrades, or installing brand new applications.
Progent's Call Center team of seasoned information technology consultants provides your clients in Centennial or anywhere in the state of Colorado quick communication with a large support resource with extensive background delivering telephone-based support and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a major driver of business performance, and Progent's target is to resolve instead of simply record IT issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Team provides phone-based professional engineering support and education in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, programming, and training services, see Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Centennial, or anywhere in the state of Colorado, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so that your network support is proactive rather than reactive. By spotting looming problems before they cause full-scale emergencies, remote monitoring can head off stressful and costly information system breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems powered by a mix of operating systems.
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Centennial or throughout the state of Colorado, Progent's online computer support engineers are ready to provide professional and cost-effective IT support whenever your business requires it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair computer problems quickly while eliminating the expense and lost time that comes with in-person support calls.
Even if your Centennial office deals with a local freelance support technician or maintains a full time organization that know how to deal with ordinary computer issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to deal with sudden system emergencies or especially tough integration problems.
Advantages of Progent's IT Support for Businesses in Centennial
Progent's online technical help services enable your Centennial business to enjoy the advantages of timely, enterprise-class IT support without the cost of managing an in-house IT organization. Your network will acquire added business value by becoming increasingly reliable, efficient, and protected. Benefits to your business include:
- Seamless virtual expansion of your local IT resources
For most companies in Centennial or anywhere in Colorado, local computer service providers, whether represented by outside consultants or a full-time IT staff, can take care of the majority of technical problems. However, major troubles might spring up when local resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your usual support people. In these instances, Progent's online service specialists offer a convenient, quick, and affordable solution to supplement your local resources and to transfer valuable knowledge to increase your capability to deal with downstream problems in-house.
- Less Reliance on Freelance Service Providers
For network support, smaller businesses commonly depend on individual freelance service providers. While independent consultants carry less internal costs than big support companies and can often charge marginally less, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the lack of fallback personnel may force your company to go without assistance during an emergency. As your company expands, system unavailability and trouble with vital software are more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your network stays available.
- Create a Solid Foundation for Smooth Expansion
Companies often begin with an information system implemented on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, reliability and expandability problems can impede the success of the organization. Such badly designed systems require proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a system architecture able to provide the stable foundation to meet vital business demands and ease downstream expansion.
- Interact with Solution Providers Instead of Product Resellers
Smaller organizations need guidance and technical education to negotiate an ever more complicated array of technology alternatives capable of promoting business success and improving productivity. These companies hardly need a computer engineer who is motivated to resell a certain vendor's technology. IT consulting and product sales can lead to a situation where the proposed
solution is designed around a profitable product rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to match technical expertise with the best needs of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT background, refined remote support tools, and familiarity with corporate IT enable offices to escape the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent can provide in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 R2 migration, Windows 2003 maintenance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for services provided during regular business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be forced to permit less critical problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by every staff member to each customer. The practice of documenting and organizing support activity allows more efficient service and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 system tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.