Fast Online Troubleshooting for Centennial Colorado Computer Networks
For organizations located in Centennial Colorado, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve complex networking problems, plus the services of CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide exceptional value due to the fact that they have the real-world background and have access to the sophisticated tools required to solve most information system issues rapidly. This reduces direct costs because solutions accumulate fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company saves additionally in incidental costs by minimizing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting know-how is especially helpful in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's pricing policy for online help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike many remote service companies, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid scenarios where quick repairs manage to turn into substantial invoices. Progent's skill at disposing of problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized technologies and field-tested processes which allow the maximum level of efficiency for remote engineering help and repair for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to connect to your company's environment remotely without breaching corporate security.
Progent's proven service database system maintains detailed documentation of all support that Progent's clients have received. Progent's staff consultants have the benefit of the records of assistance rendered to each client by any consultant. This archive of problems and fixes is structured as a quickly searchable support knowledge base that permits Progent's remote technical engineers to share their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's extensive list of accreditations and working relationships with important industry leaders including Cisco and Microsoft open up additional vast technical databases and allow priority response from vendors' internal support staff with the result that Progent's remote consulting experts are able to come up with the most efficient resolutions quickly.
Online technical services available from Progent to businesses in Centennial Colorado include:
Certified MS Windows Experts
Progent's Microsoft-expert remote support experts can provide network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a wide variety of platform support services such as Microsoft Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams expertise, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to assist your business to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as providing Windows 11 system design and migration consulting and Windows 10 configuration support, plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and validates a consultant's technical skills at the master level. CCIEs can handle even the most stubborn challenges associated with network planning, integration, management, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with IOS network administration utilities and developing workarounds or locating program patches. Cisco CCIEs provide excellent value because their deep experience enables them to fix problems quickly. In many instances, less experienced engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of the latest on-line troubleshooting tools in order to perform efficient, safe, and economical diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity devices. Cisco infrastructure expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and set up, Cisco Aironet Access Points consulting help, Cisco wireless controllers consulting, Cisco VPN Integration services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to clean up rapidly after a damaging penetration. Security solutions offered by Progent include: comprehensive data security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent can provide advanced remote support to help organizations of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with local Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online consulting services to address a broad range of computer technologies such as system architecture, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in environments that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency remote assistance diagnosing problems within UNIX/Linux networks powered by popular versions of UNIX such as:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup processes and enable non-disruptive backup and fast restoration of vital files, apps, images, and virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight Altaro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving IT system. Besides optimizing the protection and reliability of your IT environment, Progent's patch management services allow your in-house IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured application and enter your password you are asked to verify your identity via a device that only you possess and that uses a different network channel. A wide range of devices can be used for this added means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. For more information about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Centennial Company Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk service offerings for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk Call Center consulting support can guide you in creating an effective new Call Center or improving your established one, identifying or customizing Help Desk Call Center software products to handle the special requirements of your company, or adding temporary phone support personnel to supplement your existing Help Desk Call Center group to handle demanding situations like software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center staff of experienced network professionals gives your clients in Centennial Colorado quick access to a dependable support resource with substantial background delivering phone help and remote troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a major enabler of company performance, and Progent's aim is to solve and not just document network issues.
- Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers remote advanced engineering expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information on Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center2, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Centennial Colorado remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can customize Operations Manager to suit your business so your network support is proactive rather than reactive. By exposing looming problems before they expand into downtime, proactive monitoring can head off inconvenient and costly information system breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments that support a variety of OS platforms.
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Centennial Colorado, Progent's online network support engineers are ready to deliver professional and affordable IT help whenever your company needs it. More than two decades of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to fix IT problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Centennial business relies on a local freelance consultant or maintains a full time IT staff that can handle ordinary network issues, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your local resources for situations when your usual service personnel either lack the availability or the experience to handle unexpected system emergencies or particularly tough integration projects.
Details of Progent's Remote Computer Services for Centennial Colorado
Progent's phone help, Internet-based repair, network security expertise, and system administration services give businesses in Centennial Colorado unparalleled leverage for your support budget. Whether you need one-time telephone help and remote network repair or ongoing Help Desk call center support and system management, Progent's experts can deliver your office world class network support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Centennial Colorado and is also ideal for networks in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has access to a wide array of Microsoft support utilities, service information, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides remote help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum fee for online service and requires no ongoing subscription fee for support services delivered during regular working hours. This saves you from paying big bills for simple repairs.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers help from on-staff specialists who have skill in designing, implementing, and supporting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support offerings consist of system integration, MS Exchange Server expertise, corporate security planning, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting support in critical business applications. Help available from the Application Experts Group covers:
Dynamics GP Consulting and Customization
MS Project and Project Online Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Project Management and Application Development
MySQL Project Management and Application Development
Amazon Marketplace Web Service Software Integration
By offering a full service one-stop source for IT generalists and specialists, Progent can deliver timely, affordable, and comprehensive IT solutions that match the unique requirements of your company.
- State of the Art Remote Connectivity Software
Secure online connectivity allows Progent's support experts to see precisely what your users see. This makes it easier to find quick fixes to problems that might otherwise demand a costly onsite service call. Sophisticated remote connectivity software and experienced engineers together allow Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online troubleshooting and automated system monitoring.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Support for Maximum Network Availability
For organizations with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-constrained companies whose clients require instant access to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical knowledge, fine tuned support software, and understanding of corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Network Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent can provide world-class expertise for Microsoft's leading server platforms with services that include Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be tempted to permit simple problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by every staff member to each client. The practice of detailing and organizing support activity allows more effective support and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they cause downtime, network monitoring can save your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.