Fast and Affordable Remote Technical Support for Centennial Colorado IT Networks
For businesses located in Centennial Colorado, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the services of CISA and CISSP-certified security experts to handle high-level security design and diagnostic issues.
Progent's online support engineers provide excellent leverage because they have the practical experience and have access to the sophisticated tools required to resolve the majority of network problems quickly. Efficient support reduces immediate expenses because service calls use up fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your company saves even more with indirect expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online technical support know-how is especially valuable in environments that rely on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you pay just for the support that you actually get. In contrast to many online service companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from scenarios where speedy. minor fixes manage to turn into major bills. Progent's penchant for disposing of problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized technologies and field-tested methodologies that ensure the highest level of effectiveness for online help and repair for IT networks of any size. Progent provides safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to link to your system remotely without breaching system security.
Progent's advanced service reporting application maintains thorough records describing the support that Progent's clients have received. Progent's staff consultants have access to the details of services delivered to each Progent client by any Progent consultant. This archive of problems and resolutions is stored as a conveniently retrievable internal database that allows Progent's remote support experts to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow fast access to manufacturers' internal support staff with the result that Progent's online consulting specialists can determine the best solutions promptly.
Online support services available from Progent to clients in Centennial Colorado include:
Certified MS Windows Support
Progent's Microsoft-expert remote service engineers offer computer troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable PC desktop consulting and support services to assist your company to install, configure, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade help plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure engineers, and indicates a consultant's network technology skills at the master level. Cisco-qualified CCIEs can resolve the most complex issues surrounding network planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with IOS network management utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs represent an excellent cost-effectiveness because their depth of experience enables them to fix problems rapidly. In many cases, less qualified service providers can wrestle for many hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your environment using advanced remote troubleshooting tools to perform fast, safe, and affordable analysis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs offer expertise in all of Cisco's industry-leading family of infrastructure devices. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet APs deployment support, Cisco wireless controllers integration consulting, Cisco VPN and Security engineering services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of security solutions that can enhance the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to clean up quickly after a serious penetration. Security consulting services available from Progent include: comprehensive information security and compliance assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; configuring firewalls; establishing safe techniques for off-site and mobile communication; protecting your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help companies of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine physical resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a broad spectrum of information technologies including network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in networks that include Linux with Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the world's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized management and world-class security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Billing charges for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Centennial Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Call Center support alternatives for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the top PSA tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center team of experienced network professionals gives your clients in Centennial Colorado immediate contact with a reliable network service group with substantial background offering phone support and remote diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a significant driver of company productivity, and Progent's policy is to solve rather than simply track network problems.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts staff can supply remote advanced consulting support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Centennial Colorado online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so that your network maintenance is proactive and automated. By uncovering possible issues before they grow into downtime, proactive monitoring can head off inconvenient and expensive service failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments powered by a variety of OS platforms.
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Centennial Colorado, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective system support whenever your organization has to have it. More than 15 years of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Centennial company works with a regular freelance consultant or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to address sudden system emergencies or particularly complex integration problems.
Features of Progent's Online Computer Support for Centennial Colorado
Progent's phone help, Internet-based repair, network security expertise, and network management services give companies in Centennial Colorado the greatest leverage for your IT budget. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk services and network administration, Progent's experts can deliver your organization world class network support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Centennial Colorado and is also ideal for customers in geographic regions that lack technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers remote help on a per-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for phone support and asks for no ongoing retainer for support services delivered during regular working hours. This protects you from paying big bills for quick repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers the services of authorized professionals with experience in planning, deploying, and managing networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support services include system integration, MS Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting expertise in specific business applications. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Support
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL Project Management and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service Application Development
By providing a full service one-stop source for network generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive IT solutions that fit the unique requirements of your business.
- State of the Art Online Access Tools
Secure remote connectivity permits Progent's support professionals to see precisely what your users see. This makes it possible to find quick solutions to problems that could otherwise demand an expensive personal visit. Cutting-edge online connectivity tools and experienced engineers together enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite support and automated system analysis.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Support for High System Uptime
For businesses with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-constrained businesses whose workers need immediate access to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT experience, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, in the trenches of IT support, executing a wide range of technical tasks for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This means that you get not only expert technical capability, but also a consultant with proven methods for using computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services delivered during normal working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick fixes so you will not be tempted to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Companies who utilize familiar independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support companies to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.