Fast Remote Troubleshooting for Centennial Colorado Networks
Urgent Phone Support for Centennial SystemsFor businesses in Centennial Colorado, Progent offers remote support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's online support experts offer exceptional value because they possess the practical background and have access to the advanced technology needed to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions use up minimal chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits even more in incidental costs by minimizing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive online technical support experience is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing model for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you actually get. In contrast to many online service companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from situations where quick solutions manage to end up as major tabs. Progent's penchant for disposing of problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and proven processes that promote the highest degree of efficiency for remote help and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to communicate with your company's environment without compromising corporate security.

Progent's proven customer support database system keeps comprehensive documentation for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of services delivered to each client by every engineer. This database of trouble tickets and solutions is stored as an easily accessible support knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick response from manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to determine the best resolutions quickly.

Online services available from Progent to businesses in Centennial Colorado include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. The ProSight series of outsourced network management services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking hardware like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk team of veteran information technology consultants offers your workers in Centennial Colorado instant contact with a large technical support group with substantial experience delivering phone consulting and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a major contributor to company success, and Progent's policy is to solve instead of just record network issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based and in-depth consulting support and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Centennial Colorado remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so your network support is proactive and automated. By uncovering potential trouble spots before they cause downtime, remote monitoring can avoid inconvenient and costly network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks that support a combination of operating systems.
How Your Centennial Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Centennial Colorado, Progent's online network support engineers can provide effective and affordable IT help whenever your company requires it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to repair computer problems quickly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Centennial business deals with a local independent support technician or employs an in-house IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to deal with unexpected network emergencies or particularly challenging integration problems.

Features of Progent's Online Network Support for Centennial Colorado
Progent's online help, Internet-based repair, network security consulting, and network administration services offer businesses in Centennial Colorado the greatest leverage for your IT investment. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's professionals can provide your business world class IT support while permitting you to eliminate the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical knowledge, refined support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the front lines of IT service, performing a wide variety of technical projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not only expert technical help, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help per minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent has little competition. Companies who work with trusted independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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    Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly named CallManager, or with Cisco Unified CM Express (CME) to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Unified CM applications like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent can deliver expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP trunking, installing ISR routers with CUBE VoIP networking support, and designing UCS server failover and Cisco SRST solutions for survivability.

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    Progent's Microsoft-certified consulting experts have over 10 years of experience planning, deploying, optimizing and troubleshooting System Center Operations Manager environments and can provide organizations of any size advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs according to best practices for tracking network fabric and both Microsoft and third-party apps and services. Also, Progent can provide fast remote or on-premises troubleshooting to help you to remediate critical problems detected by Microsoft SCOM 2012.

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    Progent's Cisco CCIE-certified Wi-Fi infrastructure experts can provide online or onsite configuration and troubleshooting support to assist your organization to plan, implement, update, tune, manage and troubleshoot Aironet wireless access point environments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also help you to integrate your wireless ecosystem with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is easy to administer and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most efficient selection, placement and configuration of Aironet Wi-Fi access points to accommodate your unique workplace layout, construction, and anticipated workloads.

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    The latest generation of ASA 5500-X Family of firewalls with Firepower Services provide substantially more value than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-certified CCIE network experts can assist you to maintain your current PIX or Cisco ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, integrate, tune, administer and debug firewall solutions based around Cisco ASA firewalls with Firepower Services.

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  • SQL Server 2014 Migration Integration
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    SQL Server 2014 includes significant improvements in key areas including performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly with all types of applications including Online Transaction Processing, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and on-premises services that include system design, configuration, administration, troubleshooting, and software development expertise to help organizations of all sizes to realize fast return from their SQL Server 2014 investment.

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    Progent's Windows consulting experts can help organizations of any size to assess Windows 10 or to upgrade to Windows 10 from an earlier release of Microsoft Windows. Online and on-premises assessment and migration services for Windows 10 offered by Progent include Return on Investment analysis, project supervision, compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, telecommuter connectivity, data and identity security, streamlined provisioning and administration, network optimization, Wi-Fi support, business continuity planning, custom training for network management staff and users, and post-migration Call Center support services.

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    Progent's Juniper-authorized network consultants can assist you to plan and deploy Juniper Firewall and VPN platforms, optimize and support your network infrastructure, and upgrade efficiently from outdated products to the latest versions. Progent's Junos OS consultants can offer expertise with Juniper's flagship network operating system to enable you to streamline the management and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations manage environments that include a combination of Juniper's OS platforms.

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    Progent's Cisco-Premier network management consultants can show you how to run Cisco's network management tools alongside a variety of specialized third-party products to create a complete network management strategy in order to keep your environment running smoothly, conserve limited resources, protect your data, recover rapidly from device breakdown or malicious attacks, and allow you to expand or reassign network resources sensibly and economically as your company evolves.

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