Fast and Affordable Online Technical Support for Centennial Colorado Information Networks
For organizations in Centennial Colorado, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting jobs.
Progent's online technical support engineers offer excellent leverage because they have the real-world background and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. Efficient support reduces direct costs because service calls accumulate minimal chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization saves even more with indirect expenses by minimizing or eliminating network outages and associated losses due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive online technical support expertise is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical online service firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from scenarios where speedy. minor fixes manage to end up as substantial invoices. Progent's skill at dealing with technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized technologies and proven methodologies that promote the highest level of efficiency for online help and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to access your system remotely without violating system security.
Progent's sophisticated technical support reporting system maintains thorough documentation of the service that Progent's clients have been provided. Progent's authorized engineers have access to the history of all help rendered to every Progent customer by every Progent consultant. This history of trouble tickets and resolutions is organized as a conveniently retrievable proprietary database that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional vast technical databases and allow fast response from vendors' internal support staff so Progent's remote consulting experts are able to determine the best resolutions promptly.
Remote services available from Progent to companies in Centennial Colorado include:
Authorized MS Windows Experts
Progent's Microsoft-expert online service engineers can provide network problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration support, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to assist you business to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and validates an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve even the most complex problems surrounding network planning, installation, maintenance, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and developing alternate approaches or locating software updates. Cisco CCIEs provide exceptional value because their broad experience allows them to fix problems rapidly. In many cases, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system via the latest remote support technology in order to perform quick, safe, and economical analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs can provide assistance with all of Cisco's market leading selection of connectivity appliances by offering consulting services that include:
CISM and CISSP Premier Network Security Specialists
Progent's certified CISM and CISSP security and compliance consultants can provide a range of security services to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recover quickly following a serious penetration. Security solutions available from Progent include: comprehensive information security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; installing firewalls; establishing safe architectures for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting support to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable runbook for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote consulting services to cover a wide range of computer technologies such as system infrastructure, email solutions, system and process security, plus UNIX and Windows coexistence. For server consolidation and easy management in environments that combine Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance resolving anomalies within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's top enterprises. The ProSight series of outsourced network management services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that any looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on time. Progent's special online consulting solutions include:
How Your Centennial Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk or revamping your current one, selecting or customizing Help Desk Call Center software to meet the particular requirements of your business, or providing occasional online staff to supplement your internal Call Center resources to deal with demanding events such as software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center team of experienced information technology experts offers your computer users in Centennial Colorado instant contact with a large support group with extensive background providing telephone-based consulting and online repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center recognition as a crucial contributor to business productivity, and Progent's policy is to resolve instead of just annotate technical problems.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Team can supply remote professional consulting support and training in special application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, custom development, and education services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Centennial Colorado online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so that your IT maintenance is proactive and automated. By detecting possible problems before they result in crashes, automated monitoring can minimize inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support a variety of OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Centennial Colorado, Progent's phone-based network support specialists are ready to provide expert and cost-effective system support the moment your organization has to have it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access tools to repair network problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.
Even if your Centennial business works with a local freelance consultant or employs an in-house organization that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to fix sudden network crises or particularly complicated integration projects.
Features of Progent's Online Computer Support for Centennial Colorado
Progent's phone support, remote troubleshooting, network security consulting, and system administration services offer offices in Centennial Colorado unparalleled leverage for your IT investment. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's experts can deliver your office enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Centennial Colorado and is also ideal for networks in more remote regions that lack consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent offers online help on a minute-by-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for online support and asks for no monthly retainer for services provided during normal business hours. This protects you from facing big bills for simple fixes.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco can provide access to authorized professionals with experience in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support services consist of system integration, Microsoft Exchange Server expertise, network security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting expertise in critical business applications. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Expertise
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Management and Software Development
MySQL Database Administration and Software Programming
Amazon Marketplace Web Service Programming
By offering a convenient centralized source for network generalists and specialists, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that address the specific needs of your company.
- Sophisticated Online Access Software
Protected online connectivity allows Progent's service experts to observe precisely what your users see. This makes it possible to find fast fixes to problems that might otherwise require an expensive personal service call. State-of-the-art remote connectivity software and experienced engineers together allow Progent to repair most IT issues quickly and economically. Progent is a pioneer in online troubleshooting and remote system analysis.
- Support for Mainstream VPN Products
Progent can provide secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Support for High System Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-constrained organizations whose clients need instant recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical background, refined support software, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent offers world-class expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits per minute. Consequently, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services delivered during normal business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be forced to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by every staff member to every client. The practice of documenting and archiving service activity results in more effective support and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few support firms to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from stressful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.