Immediate Remote Support for Centennial Colorado IT Networks
Urgent Phone Consulting for Centennial SystemsFor companies in Centennial Colorado, Progent offers remote technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex networking issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support experts offer excellent leverage because they have the practical background and are equipped with the advanced technology necessary to solve the majority of information system issues rapidly. This reduces immediate expenses since service calls accumulate minimal billable minutes. Online help also avoids the expense of sending a consultant to your location. Your company benefits even more in incidental costs by minimizing or avoiding network downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting expertise is especially valuable for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you receive. In contrast to typical online support organizations, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick fixes manage to turn into substantial bills. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies that ensure the highest degree of efficiency for online engineering help and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to interface to your computer system without breaching system security.

Progent's powerful customer support database system stores thorough histories describing all service that Progent's customers have received. Progent's team engineers have the benefit of the records of all help rendered to each Progent client by any Progent engineer. This archive of issues and repairs is stored as a readily searchable proprietary database that enables Progent's online technical experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow priority access to manufacturers' in-house engineering staff so Progent's online consulting specialists are able to find optimal resolutions quickly.

Online support available from Progent to companies in Centennial Colorado include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. The ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and allow non-disruptive backup and rapid recovery of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured application and enter your password you are requested to verify who you are on a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used as this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several validation devices. To learn more about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Call Center service options for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Call Center or improving your existing organization, selecting or modifying Help Desk Call Center software to handle the unique requirements of your business, or adding temporary online staff to reinforce your internal Help Desk group to handle unusually busy events like software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced network consultants offers your workers in Centennial Colorado fast contact with an effective technical support resource with extensive background delivering telephone-based help and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a crucial enabler of company performance, and Progent's target is to resolve and not merely track technical issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff can supply remote and in-depth consulting expertise and education in specific application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office Word, and Office Excel. To find out additional information on Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center2, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Centennial Colorado online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can configure SCOM to suit your business so your network support is proactive and automated. By exposing possible issues before they grow into network outages, system monitoring can head off stressful and costly service failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems based on a variety of platforms.
How Your Centennial Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Centennial Colorado, Progent's phone-based network support engineers are ready to deliver effective and economical IT support whenever your business requires it. More than two decades of providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve IT problems quickly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Centennial business has a regular freelance consultant or maintains an in-house organization that can handle the majority of computer problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to fix sudden system emergencies or especially tough integration projects.

Details of Progent's Online Computer Services for Centennial Colorado
Progent's online help, Internet-based troubleshooting, network security expertise, and system management services give businesses in Centennial Colorado unparalleled leverage for your support investment. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can deliver your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, at the front lines of network service, performing a broad range of technical projects for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This means that you get not just expert technical help, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you pay only for received support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be forced to allow simple problems to fester.

  • Full Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local service firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by each staff member to every customer. The discipline of detailing and archiving support activity results in more effective service and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who won't let go of vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your information network from painful and costly service losses.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



An index of content::

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    Progent's team of expert programmers, database designers, and program management consultants can help enterprise clients to carry out development programs for Windows, Linux, or Web applications. Progent's co-sourcing services include access to veteran project managers for high-level planning and program co-ordination or Progent can help customers plug expertise gaps by offering database designers and software programmers experienced in developing RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist clients to integrate SharePoint with other data sources such as SQL Server and Excel to build data-intensive intranets and web portals. Progent also offers experience with web development tools and can help clients to build, enhance, troubleshoot, or port web applications to utilize the most current web technology.

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    Progent's Microsoft-Certified SQL engineers can provide a range of support services to help small and midsize companies to plan, implement, administer, and repair MS SQL Server 2008 systems so that they realize the optimum competitive advantage from Microsoft's advanced database management platform. Also, Progent can provide assistance with system architecture, enterprise-wide security, and software development to optimize the strategic advantage of your IT investment.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall.

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    For advanced project management assistance, Progent offers the services of senior information technology experts with decades of background in technology management, program development, and process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management expertise to help enterprise clients follow best practices to ensure that strategic projects are completed on time and on budget.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a reliable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud architectures and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or on-premises services to assist you to design, install, manage and debug a comprehensive backup and disaster recovery solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup.

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