Fast Online Technical Support for Centennial Colorado Information Networks
For organizations in Centennial Colorado, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's remote technical support experts offer excellent leverage because they possess the real-world experience and have access to the sophisticated technology necessary to solve most information system problems rapidly. This reduces direct expenses because service calls accumulate fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves even more in incidental costs by minimizing or avoiding system downtime and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced online consulting expertise is particularly important in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.
Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are charged just for the support that you actually get. In contrast to many online support firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where fast repairs somehow turn into major bills. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized technologies and field-tested methodologies which permit the highest level of effectiveness for online engineering help and repair for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to access your company's system remotely without breaching corporate security.
Progent's proven customer support reporting application keeps detailed histories of the service that Progent's clients have received. Progent's team engineers have access to the records of all help delivered to each Progent customer by every consultant. This archive of anomalies and solutions is structured as a conveniently retrievable internal database that enables Progent's online technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's remote service experts can arrive at optimal solutions in the least time.
Remote technical support services available from Progent to companies in Centennial Colorado include:
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Certified Windows Experts
Progent's Microsoft-expert remote support professionals can provide computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a wide variety of technology support services such as Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop support services to help your business to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Windows 11 system design and migration support and Windows 10 integration support, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your desktops along with your web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and indicates a consultant's networking skills at the master level. Cisco CCIEs can resolve even the most challenging issues associated with network planning, integration, maintenance, compliance, and troubleshooting. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network administration tools and developing workarounds or locating program updates. CCIEs offer exceptional cost-effectiveness because their broad expertise enables them to solve problems quickly. In common instances, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment using advanced on-line support tools to provide efficient, secure, and economical diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's popular family of networking devices by providing services that include:
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CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions to enhance the safety of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your business to recuperate quickly after a serious breach. Security support services offered by Progent cover comprehensive network security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; installing firewalls; establishing safe techniques for remote and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
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Cloud Integration Solutions

Progent offers advanced remote consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises IT assets along with public clouds. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services such as Microsoft 365 integration solutions with local Exchange environments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
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UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a broad array of computer technologies including network architecture, email systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in networks that include Linux with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Windows or Linux environments. Progent's group-oriented methodology for resolving network issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Major Linux platforms for which Progent can provide expertise include:
RedHat Linux
SUSE
Debian-GNU
Slackware
Ubuntu
ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and allow non-disruptive backup and rapid restoration of important files, applications, system images, and virtual machines. ProSight DPS helps you recover from data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and enter your password you are requested to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A wide selection of devices can be utilized for this added means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. For more information about Duo identity validation services, visit Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of real-time reporting tools created to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's special remote engineering solutions include:
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Help Desk Expertise
Progent's Help Desk programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or revamping your existing one, identifying or modifying Call Center application software to handle the particular needs of your company, or providing temporary phone support personnel to reinforce your internal Call Center team to deal with demanding situations like software transitions, major upgrades, or rolling out new business software.
Progent's Call Center staff of seasoned network consultants provides your workers in Centennial Colorado immediate contact with an efficient network service resource with years of experience offering telephone-based support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a major enabler of company productivity, and Progent's policy is to resolve and not just record IT issues.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Group provides remote professional engineering support and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more on Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Centennial Colorado remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By uncovering potential problems before they cause downtime, proactive monitoring can minimize stressful and costly network crises. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments based on a combination of operating systems.
How Your Centennial Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Centennial Colorado, Progent's online network support engineers can provide professional and cost-effective system help whenever your company requires it. Over two decades of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity associated with on-site service calls.
Even if your Centennial business relies on a local independent consultant or employs a full time IT staff that can deal with the majority of network problems, Progent's Microsoft certified consultants can still offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to handle unexpected network emergencies or particularly challenging integration problems.
Details of Progent's Remote Computer Services for Centennial Colorado
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services give companies in Centennial Colorado the greatest leverage for your support budget. Whether you require occasional phone support and remote network repair or full-time Help Desk services and network administration, Progent's experts can deliver your business world class IT support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Centennial Colorado and is also ideal for customers in geographic areas that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has access to a wide selection of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent offers online help on a by-the-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum charge for phone help and asks for no monthly subscription fee for services provided during regular working hours. This saves you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers access to authorized specialists who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic support offerings include system integration, MS Exchange expertise, network security design, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting expertise for specific application areas. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle DBA Services and Software Development
MySQL Database Administration and Software Programming
Mac Consulting
Amazon Marketplace Web Service Software Integration
By providing a convenient centralized source for network generalists and specialists, Progent is able to deliver fast, affordable, and thorough information technology solutions that meet the special requirements of your company.
- Advanced Online Access Tools
Protected online access allows Progent's service professionals to observe precisely what your users see. This makes it possible to find quick fixes to problems that could otherwise demand a costly personal visit. State-of-the-art remote connectivity tools and expert technicians together allow Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Support for High Network Availability
For organizations with vital applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-constrained businesses whose clients require instant recourse to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT expertise, refined remote support software, and understanding of corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
- Certified Expertise in Microsoft's Complete Range of Servers
Progent offers in-depth support for Microsoft's leading server platforms with services that include Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 support, Microsoft Windows 2003 upgrades, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits per minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be tempted to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each staff member to every customer. The practice of documenting and archiving service activity allows more efficient service and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who won't let go of vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.