Fast and Affordable Online Help for Centennial Colorado IT Networks
Fast Remote Technical Support for Centennial SystemsFor companies in Centennial Colorado, Progent offers remote help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's online support experts provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools required to resolve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions require fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves even more in indirect expenses by reducing or eliminating network downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you receive. Unlike many remote service organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid scenarios where quick solutions manage to turn into big tabs. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized technologies and field-proven processes which ensure the highest degree of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's remote service group to link to your environment remotely without breaching system security.

Progent's advanced customer support database system stores comprehensive histories of all service that Progent's customers have received. Progent's team engineers have access to the records of services rendered to every Progent client by any Progent engineer. This archive of problems and fixes is stored as a readily accessible internal database that enables Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service experts can determine optimal resolutions promptly.

Online services offered by Progent to customers in Centennial Colorado include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced technology used by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows clients to complete major projects within budget and on time. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk team of seasoned network consultants offers your clients in Centennial Colorado fast communication with an efficient network service resource with extensive background delivering telephone-based help and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center recognition as a solid enabler of company productivity, and Progent's aim is to fix instead of merely report IT problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting staff offers online professional engineering support and education in special business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Centennial Colorado remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so that your network maintenance is proactive rather than reactive. By spotting emerging trouble spots before they evolve into crashes, system monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks powered by a variety of operating systems.
How Your Centennial Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Centennial Colorado, Progent's phone-based network support specialists are ready to provide effective and affordable IT support whenever your organization requires it. More than a decade of providing remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to solve network problems quickly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Centennial office works with a regular independent support technician or employs an in-house IT staff that know how to deal with common computer issues, Progentís Microsoft certified consultants can still offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to deal with sudden system emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Businesses in Centennial Colorado
Progent's remote IT consulting services enable your Centennial business to have the advantages of timely, expert network support without the cost of maintaining a full-time IT staff. Your network will derive greater strategic value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    With most offices in Centennial Colorado, local network service providers, whether consisting of freelance consultants or an internal IT staff, can solve typical network problems. However, IT crises can occur when local resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call service specialists give you a convenient, quick, and budget-friendly solution to supplement your regular resources and to transfer valuable knowledge to improve your ability to handle future problems locally.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller organizations often depend on individual freelance consultants. Although independent consultants have smaller overhead than larger support organizations and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the lack of fallback help may force your business to wait for help during an emergency. As your network grows, network unavailability and problems with vital applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve support expertise to make sure your network stays up and running.

  • Create a Solid Basis for Smooth Expansion
    Companies typically begin with an IT architecture created on a modest budget. Without a strong infrastructure, band-aid fixes often get thrown onto a weak foundation. As a company grows, reliability and scalability problems can impede the productivity of the business. Such badly designed environments need careful analysis, smart strategic planning, and extensive technical expertise to evolve to a network infrastructure that can offer the stable foundation to handle vital business demands and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies require advice and technical education to navigate through an increasingly complex array of product options capable of accelerating business growth and enhancing productivity. These companies do not need a computer consultant who is attempting to resell a specific vendor's technology. Network consulting and product selling can result in a situation where the proposed solution is designed around a profitable product rather than the genuine needs of a client. Progent avoids these conflicts by selling just services instead of products. This allows Progent to match technical consulting with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT experience, refined remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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