Immediate Online Help for Centennial Colorado Networks
Urgent Remote Support for Centennial NetworksFor businesses located in Centennial Colorado, Progent offers online help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent value because they have the practical background and have access to the advanced tools necessary to resolve the majority of network problems quickly. This lowers direct costs since service calls accumulate fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization saves even more in indirect expenses by minimizing or avoiding system outages and associated costs due to business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting expertise is especially important in environments that are dependent on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced only for the services that you receive. Unlike typical online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing prevent scenarios where quick repairs manage to end up as major tabs. Progent's skill at handling problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies that promote the maximum level of effectiveness for remote help and repair for information networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's remote service group to access your company's computer system without compromising network security.

Progent's powerful technical support database application keeps detailed documentation for all service that Progent's customers have received. Progent's team engineers have the benefit of the records of assistance delivered to every customer by any Progent consultant. This archive of trouble tickets and responses is organized as a readily retrievable internal database that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and working associations with key technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and allow fast access to vendors' in-house support staff with the result that Progent's remote service experts are able to come up with the most efficient solutions in the least time.

Online services available from Progent to clients in Centennial Colorado include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all key areas of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your backup operations and enable non-disruptive backup and fast restoration of important files/folders, apps, images, and virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic IT network. Besides optimizing the security and reliability of your IT network, Progent's patch management services allow your in-house IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity via a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used for this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting utilities designed to work with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to execute major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk consulting support can support you in building an efficient new Help Desk or revamping your current one, selecting or customizing Help Desk Call Center application software to address the unique requirements of your corporation, or adding temporary online personnel to work with your in-house Help Desk Call Center team to handle demanding situations such as software transitions, major updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran network professionals gives your clients in Centennial Colorado quick contact with an effective technical support group with extensive background providing phone help and remote repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk perception as a major enabler of company efficiency, and Progent's target is to resolve instead of merely track network problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group offers online advanced engineering expertise and education in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For additional information about Progent's consulting, custom programming, and training services, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Centennial Colorado online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By spotting potential problems before they result in crashes, automated monitoring can avoid stressful and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a variety of platforms.
How Your Centennial Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Centennial Colorado, Progent's online computer support engineers are ready to deliver professional and affordable IT support the instant your organization requires it. Over 20 years of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix network problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Centennial organization deals with a regular independent consultant or maintains a full time organization that know how to deal with ordinary computer problems, Progent's Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the time or the knowledge to handle sudden network emergencies or especially tough integration problems.

Details of Progent's Online Computer Services for Centennial Colorado
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services offer companies in Centennial Colorado unparalleled leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk support and system administration, Progent's professionals can provide your company enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT expertise, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the forefront of IT service, performing a broad range of IT tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not just expert technical skills, but also a support engineer with proven methods for applying technical knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises help by the minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for services provided during normal business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their scope, Progent can focus on providing high-value skills where Progent faces few competitors. Companies who utilize familiar independent consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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    • Network Consulting PEN Testing
    Security Penetration Testing Security Consulting

    Stealth penetration testing is an important part of any comprehensive IT system security strategy. Progent's security professionals can run thorough intrusion checks without the awareness of your company's internal network support resources. Stealth penetration checking shows whether existing security defense tools such as intrusion incident alerts and event log monitoring are correctly configured and consistently monitored. Progent can implement continuous autonomous penetration testing to map your internal and external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, compromised credentials, overlooked patches, and ill-advised product defaults can be chained together by threat actors into the multi-front attacks common to the latest strains of ransomware.

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