Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry mobile PDAs were at one time among the most successful products for achieving mobile access to email, calendars, web applications, and other critical business information. Progent can provide Chandler, Arizona businesses support from BlackBerry-premier experts who can assist organizations to maintain existing BlackBerry environments or transition efficiently to a more popular smartphone solution.

As the complexity of small business networks has increased, and as the demand for enterprise-class security, reliability, and disaster recovery has become the standard for businesses regardless of size, successful deployment and support of BlackBerry solutions has grown increasingly challenging. To handle areas such as security, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and shared databases, small organizations often turn to external support firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to design, administer, and repair BlackBerry environments economically and effectively, doing away with the requirement for an in-house BlackBerry technology expert and lowering the cost and stress of maintaining mobile workers. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This breadth of knowledge, combined with Progent's proven online service delivery model, gives small companies an economical solution for integrating RIM BlackBerry technology productively into their business information network.

Progent's consultants can help your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your data and email systems operate efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft technology, set up streamlined administration utilities to enable you to track and support BlackBerry devices throughout your company, recommend security policies that are right for your company, customize mobile applications, and make sure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your scheduled backup procedures so that it can be restored rapidly and thoroughly.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.

Phoenix Onsite IT Consulting
Progent locations in the Phoenix Metro Area

City Street Address Contact Information
Phoenix 668 North 44th Street
Suite 300
Phoenix, Arizona 85008		 Sales Phone: 480-666-8967

Link: Phoenix Network Support Services
Chandler 1204 E Baseline Road
Tempe, Arizona 85283		 Sales Phone: 480-530-0566

Link: Chandler Network Support Services
Scottsdale 17470 N Pacesetter Way
Scottsdale, Arizona 85255		 Sales Phone: 480-454-1112

Link: Scottsdale Network Support Services

Integration Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry devices, offering a single solution for controlling critical jobs such as smartphone installation, upgrades, and retirement and offering a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange Server, Groupwise, or Domino email servers and BlackBerry smartphones and allows wireless synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry BES Server includes a variety of data protection capabilities beginning with automatic data encryption of messages sent between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also permits great flexibility in selecting degrees of protection to meet the specific needs of your mobile network. Progent's BlackBerry certified consultants can help your company to choose powerful security features and enable them remotely. Examples of these wirelessly configurable security settings include:

  • Lock down a smartphone
  • Wipe information from a missing BlackBerry smartphone
  • Disable Bluetooth
  • Activate internal protection against malicious attacks

BlackBerry BES Server also offers versatility in selecting ways to keep BlackBerry users from installing or running unsecure or prohibited code. Progent can assist you to select protective techniques like:

  • List exactly which applications are allowed on the device
  • Block third-party programs from using non-volatile memory on the smartphone
  • Select which resources external programs can access on the smartphone
  • Restrict the types of connections external software running on the BlackBerry smartphone can establish
  • Block all external software from being installed or run on the BlackBerry device

Expert RIM BlackBerry Consulting and Technical Services Offered Online from Progent
Progent's authorized BlackBerry engineers are available online to provide expert assistance to businesses in the Chandler region or anywhere in the state of Arizona. Progent's experienced remote consulting team has helped businesses resolve computer issues and cut IT service costs in each state in the U.S. and built a substantial following of loyal customers. (See Progent's client testimonials.)

Progent can provide remote help for a wide selection of technologies associated with BlackBerry software and devices including wireless synchronization, configuration with Exchange, managing BlackBerry BES Server, and strengthening wireless security. Major BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Exchange Server. Progent's BlackBerry-certified consultant has support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and delete BlackBerry device clients on Exchange and Windows Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and manage storage groups, configure permissions, set up the MDS and IM, implement access control lists, control Exchange data flow, create, edit, and apply wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, troubleshoot, and document a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and network needs analysis, solution architecture, deployment strategy and implementation, performance tuning, configuration of a high-availability environment, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional goals and to design a wireless system that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist you to determine which management approach and physical components meet your requirements, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart decisions about options for software editions, processors and storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry expert can help your company to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security specialists to perform network-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry solution.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Expert
To ask Progent about professional support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.