Consulting Support Services for BlackBerry Technology
BlackBerry SupportBlackBerry wireless smartphones were at one time one of the most popular solutions for maintaining anytime-anywhere access to messaging, calendars, web applications, and other critical business information. Progent can provide Chandler, Arizona companies support from BlackBerry-certified professionals who can assist companies to maintain their BlackBerry deployments or transition efficiently to a more popular smartphone solution.

As the sophistication of small company networks has expanded, and as the need for world-class protection, reliability, and recoverability has become the standard for organizations of any size, effective deployment and maintenance of BlackBerry technology has grown more difficult. To handle areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and corporate databases, small organizations often turn to external support firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can assist small organizations to design, administer, and repair BlackBerry environments affordably and effectively, eliminating the necessity for an in-house BlackBerry solutions expert and lowering the cost and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This range of knowledge, coupled with Progent's efficient online service delivery capabilities, provides small businesses a budget-friendly solution for incorporating BlackBerry products seamlessly into their information system.

Progent's consultants can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, set up streamlined administration utilities to help you monitor and support BlackBerry devices throughout your company, recommend security policies that are right for your company, customize wireless software, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your scheduled backup processes in order that it can be restored quickly and thoroughly.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.

Onsite IT Consulting
Progent locations in Phoenix Metro Area

City Address Phone Link
Chandler 2925 E Riggs Rd
Chandler, AZ 85249
United States
(480) 530-0566 Chandler Network Support Services
Glendale 5350 W Bell Rd
Glendale, AZ 85308
United States
(623) 321-5101 Glendale Network Support Services
Mesa 625 W Southern Avenue, Suite E
Mesa, AZ 85210
United States
(480) 530-0404 Mesa Network Support Services
Phoenix 1 N 1st Street
Phoenix, AZ 85004
United States
(480) 666-8967 Phoenix Network Support Services
Scottsdale 17470 N Pacesetter Way
Scottsdale, AZ 85255
United States
(678) 899-6420 Scottsdale Network Support Services


Consulting and Technical Support for BlackBerry BES Server
RIM's advanced platform for administering big collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful tool enables Exchange Server, Lotus, or Groupwise users to transmit and receive emails that are encrypted during wireless transit to provide optimum data protection. BlackBerry BES Server also streamlines a broad selection of key management jobs that span from smartphone deployment and upgrades to wireless security and fault tolerance.

RIM BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-premier engineers can assist you to use BlackBerry BES Server to do basic tasks like:

  • Deploy and manage applications
  • Schedule smartphone, program, and policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Control user and group configurations with BES Server's extensive selection of IT policies

Progent's BlackBerry-premier engineers can also assist you to utilize BES Server to implement important procedures not supported by the less advanced BES Server Express. These procedures include:

  • Install and manage BES Server's high-availability architecture based on virtualization
  • Deploy BlackBerry devices wirelessly
  • Establish custom management roles
  • Automatically track and report on the integrity of your BlackBerry system

Progent's Remote BlackBerry-certified Support is Quick and Affordable
For companies in Chandler, Arizona who require quick and economical access to a certified RIM BlackBerry support expert, Progent provides efficient online help from a seasoned support team who have delivered network solutions to companies in each state in the country. (Refer to Progent's customer testimonials.)

Online support eliminates travel costs and lets engineers resolve problems quickly, allowing you to reduce lost productivity. Progent's RIM BlackBerry consultants have been awarded certifications in all BlackBerry solutions and can provide professional help in fields including fixing synchronization issues, setting up BlackBerry BES Server, and designing a secure, fault-tolerant system architecture for RIM BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can help you to carry out common technical operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters, modifying user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified experts can in addition assist you to troubleshoot a broad range of issues associated with synchronization, device detection, messaging reconciliation, web browsing, mobile connections, Instant Messaging, desktop application installation, and Desktop Redirector.

As a top innovator in delivering countrywide remote consulting services for small office IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry support expenses low and, by handling problems promptly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures such as troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone users, setting activation passwords, configuring over-the-air program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES environment and assist your company to define and implement sensible security configurations.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry-certified consultant has expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and remove BlackBerry smartphone users on Exchange Server and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and manage storage groups, configure permissions, install the MDS and IM, deploy access control lists, manage Exchange Server data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, troubleshoot, and document a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology needs analysis, system architecture, roll-out strategy and execution, performance optimization, configuration of a high-availability environment, data backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to design a wireless solution that meets your IT budget and supports your business plans. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which management approach and equipment meet your needs, and analyze your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about options for software versions, processors and storage, network topology, and application set up.

To optimize network security, Progent's BlackBerry consultant can help you to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-premier security engineers to perform network-wide security vulnerability and compliance validation and recommend improvements to accommodate your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Qualified Expert
If you wish to ask Progent about consulting expertise for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.



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    Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner and more secure AD implementation. Both options also offer the long-term benefits of cutting-edge remote network monitoring and management technology. These benefits can include easier network management, better compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime.

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    Progent's Jabber consultants offer remote or on-premises expertise to assist businesses of any size to plan, deploy, manage, update or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide advanced expertise for the technologies that make up creating a cohesive Jabber collaboration solution such as Cisco network appliances and management software, Microsoft 365 apps, Windows and Mac computers, Apple iOS and Android smartphones, SIP interfaces, Wi-Fi systems, cyber security, cloud computing, telepresence systems, PBX products, business continuity, and the many other components of a cohesive collaboration ecosystem.

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    Progent's Microsoft-certified professionals have over a decade of experience providing messaging solutions for customers that range from small businesses to global enterprises. Progent provides economical consulting for all versions of Exchange Server to strengthen email and virus protection, configure fault tolerant email systems, and implement off-site and mobile email access. Progentís Microsoft Exchange support services can help you in designing and executing a migration from an outdated SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Exchange 2016 Server. Progent offers support for Windows 8, Windows 7, and Windows XP clients using Outlook and can show you how to configure Outlook Web App (OWA) for all major browsers. For e-mail virus protection, spam blocking and outbound data leak protection, Progent offers Email Guard managed services.

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    Progent can provide a variety of low-cost remote and on-premises support services to help you to configure, administer, and troubleshoot workstations and mobile devices based on Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.

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