Consulting and Technical Support for BlackBerry Technology
BlackBerry mobile smartphones were at one time one of the most successful solutions for achieving location-independent connectivity to email, calendars, web-based applications, and other vital business data. Progent offers Chandler, Arizona businesses support from BlackBerry-premier experts who can assist businesses to maintain existing BlackBerry environments or migrate smoothly to a more popular smartphone solution.
As the sophistication of small business networks has increased, and as the demand for enterprise-class security, dependability, and recoverability has grown to be the norm for organizations regardless of size, effective deployment and maintenance of BlackBerry technology has become more difficult. To handle issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small organizations frequently resort to external consulting firms who offer expertise in RIM BlackBerry integration and troubleshooting.
Progent can provide the services of BlackBerry-premier engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry-based environments economically and efficiently, eliminating the necessity for an internal BlackBerry solutions specialist and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, combined with Progent's proven online service delivery capabilities, gives small businesses a budget-friendly alternative for incorporating BlackBerry technology productively into their information network.
Progent's engineers can assist you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft software, set up easy-to-use administration utilities to help you track and control BlackBerry devices throughout your company, recommend security policies that are right for your business, customize mobile software, and ensure that your network architecture is properly designed to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be restored rapidly and safely.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Integration Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of BlackBerry wireless handsets, offering a centralized solution for controlling critical tasks like smartphone deployment, upgrades, and deactivation and providing a solid foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers seamless communication between Exchange, Novell GroupWise, or Domino messaging servers and BlackBerry handsets and supports over-the-air synchronization.
BES Server provides a variety of data protection capabilities starting with automatic encryption of messages sent between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also permits excellent flexibility in adjusting degrees of protection to match the specific needs of your environment. Progent's BlackBerry authorized engineers can assist your company to choose powerful security functions and activate them wirelessly. Examples of these wirelessly configurable security features include:
- Disable a device
- Erase information from a lost BlackBerry smartphone
- Lock out Bluetooth functionality
- Enable built-in protection against malware
BlackBerry Enterprise Server also offers versatility in selecting mechanisms to keep users from installing or running unsafe or prohibited software. Progent can help you to select blocking processes such as:
- Specify exactly which applications are allowed on the device
- Prevent external applications from allocating non-volatile storage on the device
- Select which resources third-party software can access on the BlackBerry device
- Limit the types of access third-party applications running on the device can establish
- Prevent all third-party software from being installed or run on the smartphone
Expert RIM BlackBerry Technical Services Offered Online from Progent
Progent's authorized BlackBerry engineers are accessible remotely to provide expert technical help to businesses in the Chandler region or anywhere in Arizona. Progent's seasoned online technical support experts have helped businesses resolve computer issues and reduce IT service expenses in every state in the U.S. and built a large base of loyal customers. (See Progent's client testimonials.)
Progent can provide online assistance for a broad array of issues associated with BlackBerry products including wireless synchronization, integration with Exchange, managing BlackBerry Enterprise Server, and improving mobile security. Major RIM BlackBerry certifications awarded to Progent's support professionals include:
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, test, repair, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and technology requirements assessment, system architecture, roll-out strategy and execution, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery planning, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to design a mobile wireless system that meets your IT budget and aligns with your business plans. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which administration approach and hardware products meet your requirements, and analyze your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices concerning options for software versions, processors and storage, network design, and application configuration.
To optimize system security, Progent's BlackBerry-certified consultant can assist your company to select and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-premier security engineers to perform company-wide security vulnerability and compliance testing and recommend improvements to accommodate your BlackBerry solution.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to add and remove BlackBerry smartphone users on Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and maintain storage groups, configure permissions, set up the MDS and IM, implement access control lists, manage Exchange Server data flow, create, update, and assign wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.
Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.
Call or Email Progent for Help from a RIM BlackBerry-Qualified Consultant
In order to get in touch with Progent about professional support for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.