Consulting Support Services for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry wireless PDAs were at one time among the most successful solutions for maintaining anytime-anywhere access to messaging, scheduling, web-based programs, and other critical business data. Progent offers Chandler, Arizona companies the expertise of BlackBerry-certified consultants who can assist companies to manage existing BlackBerry deployments or transition efficiently to a more popular smartphone solution.

As the complexity of small business networks has expanded, and as the need for enterprise-class security, reliability, and disaster recovery has become the norm for companies of all sizes, effective integration and support of RIM BlackBerry technology has grown more challenging. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and shared databases, small organizations frequently resort to outside support professionals who specialize in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can help small organizations to design, administer, and troubleshoot BlackBerry-based solutions affordably and efficiently, eliminating the requirement for an in-house BlackBerry solutions specialist and lowering the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, coupled with Progent's proven online service delivery capabilities, provides small businesses an economical solution for integrating BlackBerry products productively into their business information system.

Progent's engineers can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous releases of BlackBerry and Microsoft software, configure easy-to-use administration tools to enable you to track and control BlackBerry smartphones across your company, define security policies that make sense for your company, customize mobile software, and ensure that your network architecture is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures in order that it can be restored quickly and thoroughly.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.

Onsite IT Consulting
Progent locations in Phoenix Metro Area

City Address Phone Link
Chandler 2925 E Riggs Rd
Chandler, AZ 85249
United States
(480) 530-0566 Chandler Network Support Services
Glendale 5350 W Bell Rd
Glendale, AZ 85308
United States
(623) 321-5101 Glendale Network Support Services
Mesa 625 W Southern Avenue, Suite E
Mesa, AZ 85210
United States
(480) 530-0404 Mesa Network Support Services
Phoenix 1 N 1st Street
Phoenix, AZ 85004
United States
(480) 666-8967 Phoenix Network Support Services
Scottsdale 17470 N Pacesetter Way
Scottsdale, AZ 85255
United States
(678) 899-6420 Scottsdale Network Support Services


Technical Help for BlackBerry Enterprise Server (BES)
Research in Motion's high-end platform for managing large groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated software enables Microsoft Exchange Server, Domino, or Novell GroupWise clients to transmit and receive emails that stay encrypted in wireless transit to ensure optimum data protection. BlackBerry BES Server also simplifies a broad selection of vital management tasks that span from BlackBerry configuration and upgrades to mobile security and high availability.

RIM BlackBerry BES Server Troubleshooting Assistance

Progent's BlackBerry-premier consultants can assist you to use RIM BlackBerry Enterprise Server to perform basic tasks such as:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Update BlackBerry device firmware wirelessly
  • Manage user configurations with BlackBerry's vast library of policies

Progent's BlackBerry-certified consultants can also help your company to use BES Server to perform important tasks not available with the less advanced BlackBerry BES Server Express. These tasks include:

  • Install and support BlackBerry's fault-tolerant architecture using virtual servers
  • Install BlackBerry devices wirelessly
  • Set specialized management roles
  • Monitor and analyze the integrity of your system

How Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned certifications from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry consulting services span areas from resolving synchronization problems to designing wireless workforce solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can help you to carry out basic technical operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email software. Progent's certified experts can in addition assist you to troubleshoot a broad range of issues associated with synchronization, device recognition, email reconciliation, web browsing, wireless connections, Instant Messaging, desktop software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online help for small office networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry support costs low and, by dealing with problems quickly, optimizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry smartphone clients on Exchange and Microsoft Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System and IM, install access control lists, control Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, troubleshoot, and document a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and network requirements assessment, solution design, deployment strategy and execution, performance tuning, design of a fault-tolerant architecture, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to create a wireless environment that meets your information technology budget and aligns with your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to support a BlackBerry BES Server, help you to decide which administration model and equipment meet your needs, and analyze your messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make informed choices about options for software versions, processors and storage, network architecture, and application set up.

To maximize network security, Progent's BlackBerry-certified consultant can assist you to choose and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-premier security engineers to run company-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry environment.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Professional
In order to get in touch with Progent about professional assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.



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