Consulting and Technical Support for BlackBerry Environments
BlackBerry Support ServicesBlackBerry mobile smartphones were once among the most successful products for achieving anytime-anywhere connectivity to email, calendars, web applications, and other vital business information. Progent offers Chandler, Arizona businesses the services of BlackBerry-certified consultants who can help businesses to maintain existing BlackBerry deployments or transition smoothly to a current smartphone solution.

As the sophistication of small company IT technology has increased, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for organizations regardless of size, effective deployment and support of RIM BlackBerry solutions has become more challenging. To handle areas like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email systems and company databases, small organizations frequently resort to external consulting professionals who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified consultants who can assist small businesses to plan, administer, and troubleshoot BlackBerry-based environments affordably and effectively, doing away with the necessity for an in-house BlackBerry technology expert and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This breadth of knowledge, coupled with Progent's efficient online support model, provides small companies a budget-friendly solution for integrating RIM BlackBerry technology seamlessly into their business information network.

Progent's consultants can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft software, configure streamlined management utilities so you can track and control BlackBerry smartphones throughout your company, recommend security policies that are right for your company, develop custom wireless software, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be restored rapidly and safely.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.

Onsite IT Consulting
Progent locations in Phoenix Metro Area

City Address Phone Link
Chandler 1204 E Baseline Road
Tempe, AZ 85283
480-530-0566 Chandler Network Support Services
Glendale Metrocenter Business Park, 10000 North 31st Avenue
Phoenix, AZ
623-321-5101 Glendale Network Support Services
Mesa 625 W Southern Avenue, Suite E
Mesa, AZ 85210
480-530-0404 Mesa Network Support Services
Phoenix 668 North 44th Street, Suite 300
Phoenix, AZ 85008
480-666-8967 Phoenix Network Support Services
Scottsdale 17470 N Pacesetter Way
Scottsdale, AZ 85255
678-899-6420 Scottsdale Network Support Services


Technical Help for BlackBerry BES Server
Research in Motion's high-end platform for managing large collections of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated tool allows Microsoft Exchange Server, Lotus, or Novell GroupWise clients to send and receive emails that are encrypted in wireless transit to ensure optimum data protection. BlackBerry Enterprise Server also streamlines a wide variety of key administrative jobs that span from smartphone deployment and upgrades to wireless security and fault tolerance.

RIM BlackBerry BES Server Configuration Assistance

Progent's BlackBerry-certified engineers can assist you to use RIM BlackBerry Enterprise Server to do routine jobs such as:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Update BlackBerry device firmware remotely
  • Control user and group configurations with BlackBerry's vast selection of IT policies

Progent's BlackBerry-premier consultants can also help you to use BlackBerry BES Server to implement key procedures not available with the less advanced BES Server Express. These procedures include:

  • Install and support BES Server's fault-tolerant architecture using VMware
  • Deploy BlackBerry smartphones wirelessly
  • Establish custom management roles
  • Monitor and analyze the health of your BlackBerry system

Progent's Online BlackBerry-premier Support is Fast and Economical
For companies in Chandler, Arizona who want quick and affordable help from an authorized BlackBerry support professional, Progent delivers effective online help from a seasoned support team who have provided IT solutions to companies in every state in the United States. (See Progent's client testimonials.)

Online support avoids travel expense and allows consultants to solve problems rapidly, so you reduce wasted productivity. Progent's BlackBerry specialists have earned certifications in the entire range of BlackBerry technologies and can provide expert support in fields such as fixing synchronization problems, setting up BlackBerry BES Server, and designing a secure, fault-tolerant network infrastructure for BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and network needs assessment, solution architecture, roll-out planning and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to create a mobile wireless environment that meets your information technology budget and supports your business plans. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to support a BlackBerry BES Server, help your organization to decide which administration model and equipment match your requirements, and evaluate your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make smart decisions concerning options for software editions, processors and storage, network design, and application set up.

To optimize system security, Progent's BlackBerry-certified expert can help your company to choose and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security engineers to run company-wide security vulnerability and compliance validation and recommend enhancements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified consultant offers support skills in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to install and remove BlackBerry smartphone clients on Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and support storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, implement access control lists, manage Microsoft Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Professional
If you wish to get in touch with Progent about engineering assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Server proliferation puts pressure on IT budgets and administrative resources. Server consolidation through a virtual infrastructure promises lower total cost of ownership of servers and quicker ROI, more efficient use of physical computers, streamlined operations, increased system uptime, and easier manageability. Common usage scenarios for virtual servers are hardware consolidation, low-cost platforms for mission-critical legacy applications running on obsolete operating systems, and inexpensive quarantine of program development or evaluation systems from production systems.

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    Progent offers support services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and manage a WatchGuard Firewall/VPN appliance that fits your network security requirements and budget. Progent can help you to maintain outdated WatchGuard firewalls or upgrade efficiently to current WatchGuard firewall solutions.

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    System Center Operations Manager Integration Services

    Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, optimizing and troubleshooting SCOM environments and can provide organizations of any size advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that provides the performance and availability needed to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also help you to import and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can provide responsive online or on-premises troubleshooting to help you to remediate serious problems uncovered by System Center 2012 Operations Manager.

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    Progent's Windows consultants can assist businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from any older release of Microsoft Windows. Remote and on-premises evaluation and migration support for Microsoft Windows 10 available from Progent's consultants include Return on Investment analysis, project management, compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management, teleworker access, security and compliance, streamlined provisioning and administration, infrastructure optimization, wired/wireless convergence, business continuity planning, webinar training for network management staff and users, and post-migration Call Center support services.

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    Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable and safer AD implementation. Both options also offer the ongoing advantages of advanced remote network monitoring and management (RMM) technology. These advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability.

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    Progent's Power BI experts can assist your business to plan, deploy, manage, update or troubleshoot your Power BI environment. Progent can also help you to organize your source data for Power BI reports and dashboards. Progent can help you build and manage an onsite, cloud based, or hybrid architecture to run Power BI.

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  • Urgent Microsoft Windows Consultants
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    Microsoft Windows 8.1 is engineered to run on computers from smartphones and slates to engineering workstations. An abundance of new and improved features, including its touchscreen support and iconic live tiles user interface, offer a broad range of advantages for companies who understand how to put them to work. Progent's Windows experts can help get your organization up to speed with Microsoft Windows 8.1 and show you how to gain significant business advantage from the product's many technical enhancements.

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    Progent's Microsoft-certified consultants can help businesses of any size to follow best practices to configure SCVMM 2012 hosts, networking, storage systems, and library resources; design, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive reporting. Progent can help your company to migrate from an earlier release of SCVMM or from another virtualization management platform, and Progent can assist you to enhance and repair your existing SCVMM 2012 environment to make sure you realize maximum business value.

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    Progent can provide cost-effective remote and on-premises consulting to assist companies to move any portion of their core IT resources to Google Cloud Platform services. This can save management hassle and hardware costs and allow the use of Google's state-of-the-art AI and machine learning technology. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness assessment, architectural design and review, pilot testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance.

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    Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup deployment can include a purpose-built physical storage device manufactured by Barracuda or a virtual appliance with similar features but which utilizes your own storage hardware. Barracuda Backup safeguards critical company data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting services to assist you to plan, configure, operate and repair a backup and disaster recovery solution built on Barracuda technology.

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    VMware's popular Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.

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    If you are developing UNIX-based software on a network that includes Windows-based servers, desktops, and office applications, Progent can provide full-service information technology outsourcing that allows you to focus on your area of high-value expertise while avoiding the constant hassle of maintaining your company information system. Through the use of automated server monitoring and by delivering remote and in-person assistance as your business needs it, Progent represents an affordable way for maintaining an IT network that provides excellent reliability, security, and efficiency. Progent's developer support offerings feature full-service it outsourcing, virtual server infrastructure, remote and on-premises service and repair, 24x7 monitoring, and Help Desk services.

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    Progent's CCIE-certified networking experts have extensive experience helping ISPs to architect, deploy, manage, tune, and debug fault-tolerant, extensible network environments appropriate for public networks.

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    Professional Meraki Access Point Management

    Progent's Cisco Meraki Wi-Fi access point consultants offer online and onsite support services to help organizations of any size to design, install, manage, expand or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help you to set up and manage Cisco's Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products such as switches, routers and firewalls to build a seamless network infrastructure that delivers the same access, responsiveness, security, ease of management and uptime for wired and Wi-Fi users regardless of their mobility or computing device.

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    Progentís data center support services are intended for companies with equipment located at IDCs or data center collocation hosting facilities and in need of timely on-premises assistance at the collocation facility as well as remote support from Microsoft and Cisco Certified professionals. Progent offers a full array of data center and data center and colo support services such as network topology evaluation, Windows and Linux server integration and maintenance, tech support for server and telecommunications infrastructure, design and deployment of non-stop configurations, defining and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing solutions, and creating fault tolerant server and storage clustering systems.

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    Progent's Microsoft-certified experts can provide a variety of IT outsourcing and co-sourcing services to help organizations of any size to deploy, administer, and support environments that include desktops, laptops, tablets, or Windows phones based on Windows 8.1. For enterprises, Progent's experienced project management consultants can assist to design and configure test environments to evaluate Microsoft Windows 8.1 and develop and execute Windows 8.1 deployment projects following proven methodologies.

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    Progent's temporary staff augmentation services allow you to respond to sudden increases in demand for network support personnel without dealing with the expense and delays associated with identifying and hiring experienced technical workers and without increasing your full-time workforce.

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    Progent can help you in any phase of your migration to Exchange 2019 such as deploying Windows Server 2019 Core as a host for Exchange; designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and implementing Windows Hyper-V; setting up hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook.

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  • Microsoft Forefront TMG IT Consultants
    Threat Management Gateway 2010 Support and Help

    Forefront TMG 2010 is based on the powerful security capabilities of Microsoft ISA Server 2006 and offers a centrally managed web gateway that acts as a one-server solution for an array of security features including an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security logging and reporting capabilities, allows customized reporting generated by SQL Server, works with Active Directory to simplify authentication, and can be operated as a virtual server to cut costs and improve recoverability. Progent's Microsoft-certified engineers can help you to plan and execute test and production implementations; integrate Microsoft Forefront Threat Management Gateway with Windows Server 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Forefront TMG 2010 to run on a virtual machine with Windows Hyper-V; and deliver continuing consulting and repair services. Progent can also assist your organization to migrate smoothly to Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.

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    Apple Mac Infrastructure Remote Consulting

    Progent's Apple Mac support engineers can help you with a broad array of network infrastructure areas including network architecture, off-site and mobile access, internetwork communication, protection, and emerging technologies such as VoIP and high-speed wireless networking. For business networks built exclusively on Mac OS X or for environments incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent has the knowledge and depth to deal with the complexity of designing, configuring, and maintaining a system architecture that is robust, safe, productive and supportive of your business goals. Progent can help you configure Appleís Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage products, and Xsan storage area network systems. Progent can also provide skilled experts to support Cisco routers and switches.

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    Progent can help small businesses to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify network administration and reduce hardware investments. Azure offers a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud computing architectures supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises apps and network infrastructure and make sure that you sidestep the common errors small organizations make when moving to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN connections and to manage Apple iOS devices and Google Android smartphones and tablets.

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    Progent's Microsoft-certified professionals can assist you to assess the benefits of Windows Server 2012 R2 for your company, create test environments and rollout strategies, tune your network infrastructure for local, multi-location, cloud-based, and hybrid datacenters, train your IT management team, create a corporate-wide security strategy, automate IT administration, help with application development, and generate and test a disaster recovery/business continuity plan.

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    Microsoft SQL Server 2016 introduces significant enhancements in speed, scale, security and compliance, high-availability, mobile computing support, and built-in BI. Innovations include PolyBase for processing structured and unstructured databases simultaneously for big data applications, Jason support, Row-level Security, Mobile Report Publisher, and seamless control over local and cloud-resident operations and services. Progent's Microsoft-certified consulting team can provide online and on-premises support to assist organizations of any size to configure, administer or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics CRM and GP, Skype for Business, and System Center Operations Manager (SCOM).

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    Progent's Experts Group provides consulting in important fields including Apple OS networking and applications; Support for Linux-based, UNIX-powered, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM consulting; Line-of-business and specialized program support; Chief Information Officer, management information analyst, and project logistics services; Custom applications design and integration; Web, eCommerce, Electronic Data Interchange, and client information portal design and deployment; Database management and performance consulting; Management information consulting; and Telecommunications architecture consulting.

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    Progent's Cisco CCIE-certified network infrastructure experts have extensive background assisting Internet Service Providers to design, implement, manage, optimize, and troubleshoot high-availability, extensible connectivity environments appropriate for shared public networks.

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