Quick, Affordable Remote Computer Network Support for Chandler, Arizona Small Businesses
For over twenty years, Progent has focused on delivering world-quality IT support to clients who have small-company IT budgets. Progent has developed a powerful service system that includes a streamlined, tightly connected virtual office network, sophisticated online troubleshooting tools, a substantial pool of engineers accredited in a broad range of IT disciplines, a Call Center service structure that promotes responsiveness and guarantees follow-up, a global group of remote service professionals, on-site service availability for the majority of most zip codes in the United States, and a company ethos committed to fixing network issues in the least time and at the least cost to customers.
For mid-size and large companies, Progent can provide co-sourcing support to reinforce the technical skills of your in-house network support staff. This can reduce expenses and minimize technical risks for big IT initiatives like software programming, business continuity planning and testing, network security audits, office consolidations, or software migrations.
Progent can also offer access to accredited experts to help your business to plan and implement your cloud computing strategy.
Core Areas of Expertise Supported by Progent's Consultants for Companies in Chandler, Arizona
Progent's nationwide team of world-class support professionals offers assistance for virtually all facets of information systems deployed by businesses of all sizes. Areas supported by Progent in and around Chandler include:
Support Delivery Alternatives Available for Chandler, Arizona Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Model ensures fast response, thorough activity documentation, dependable follow-through, and tight expense control for a range of network support delivery alternatives that include remote repairs, in-person support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and repair network problems without the cost or delay of in-person service calls. The background of Progent's IT consultants makes it possible to handle most IT problems rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for new customers to accommodate emergency situations and Progent bills by the minute with no startup charges or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn more information concerning Progent's online network troubleshooting expertise.
- On-site Service
Progent offers onsite technical support for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in conjunction with Progent's online support engineers to give small and midsize companies the ideal combination: on-premises support professionals when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software developers. The wait time for in-person support visits is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details about how and why to register for Progent's onsite network service.
- Phone Support
Progent's Help Desk Services are designed for all companies who require prompt and reliable support from an online Help Desk Call Center with efficient telephone support, remote repair capability, and sufficient technical depth for all needed problem escalation. Since smaller companies typically are constrained by limited IT funds and can provide scant executive attention for handling network support, Progent's Contact Center Outsourcing Services could be the most efficient option to ensure that business information networks stay up and running. Read more concerning Progent's Helpdesk services.
- Consulting Services
Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can provide help with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, high availability it system design, virtualization solutions, plus configuration, customization and training for small business programs such as financials, operations, reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects including site moves and massive system migrations, extended initiatives like management analytics software development and support, relational database software development and DBA support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency services like data restoration and malware cleanup.
- Application Server Hosting
Progent can host critical applications like Exchange and Microsoft SQL Server in order to provide small companies with higher levels of availability, protection, and performance than is feasible with the class of in-house data center that is practical for most small businesses. Because Progent utilizes the same facilities that host the gear of some of the planet's largest IT organizations, Progent can eliminate the cost of creating and managing the systems needed for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs remain current, protection and performance is continually monitored, and systems and data files are consistently backed up and available for full and rapid recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest degree of dependability and expandability but that is in addition simple for clients to transfer to another support firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow companies with mixed environments to save significantly on the costs of capital equipment, system maintenance, and IT management while achieving world-class dependability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can handle the mixed- platform and non- standardized networks typical of smaller businesses, and keeps control of the software licenses in the client's possession so that migrating to a new virtualized system is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide expert remote consulting services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize on-premises resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Chandler, Arizona Businesses
Progent's staff size, breadth of information technology skill, and experience with corporate IT support enable small and midsize businesses to sidestep the problems related to over dependence on small service firms or individual engineers.
Working with Progent's Experts allows your company to:
- Prevent Excessive Reliance on Individual Consultants
For network services, smaller businesses sometimes depend heavily on freelance engineers. Though individual support engineers have lower expenses than more substantial IT service organizations and can typically charge nominally smaller fees, individuals are frequently unable to respond quickly to urgent situations. If an independent engineer is busy with another customer, ill, on travelling, or in training, the absence of replacement staff may require your company to go without help during a crisis. As your small business expands, system unavailability or difficulties with line-of-business programs get more expensive. The dollars you thought you were saving on an independent consultant can be eaten up quickly because of lost productivity. Also, when freelance consultants confront unfamiliar technologies, the unavailability of a large consulting team to rely on for assistance forces them to learn with the meter running while your business ends up with the bill for their continuing education.
- Gain Access to Certified Professionals in Complex IT Issues
The majority of small service organizations or freelance engineers focused on small company network consulting are capable of providing routine fixes but don't have the background to work cost-effectively with complicated network infrastructures that have mixed platforms, numerous offices, Voice over IP systems, mobile clients, integrated accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large group of experts can benefit your business because big-company networks are by nature complex, integration problems require in-depth knowledge in many technical disciplines, and achieving a high degree of robustness, reliability, and protection requires enterprise-proven processes.
- Create a Firm Basis for Seamless Growth
Small businesses often start with a network cobbled together on a tight budget. Lacking a strong basis, a series of band-aid repairs commonly get tossed onto of a marginal foundation. As a company grows, reliability and scalability issues can hinder the success of the business. These networks require thorough assessment, smart strategic analysis, and in-depth experience to upgrade to an IT infrastructure that will provide the reliable basis to meet current business requirements and ease downstream expansion.
- Team with Solution Consultants, Not Product Vendors
Smaller businesses need direction and education to navigate through an ever more complicated maze of IT options available for enabling growth and improving productivity. They do not need a network engineer or service organization that tries to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent provides services and expertise only. This permits Progent to align consulting support with the genuine interests of clients. Combining network consulting and product reselling can result in a situation where the proposed solution is based on a preselected vendor rather than being driven by the true requirements of a customer.
If your Chandler, Arizona company wants to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).