Affordable Network Tech Support from Microsoft and Cisco premier Experts for Businesses in Chandler, AZ
By offering professional support when you require it, making available in-depth expertise for critical business applications, providing innovative services such as virtual data center hosting, invoicing only for help delivered, and requiring no setup fees or retainers for standard services, Progent enables your company to maximize the competitive value of your information network and reduce support expenses. Progent understands that information system protection, dependability, and performance are as critical to small companies as to large corporations but that small organizations lack the leverage to spend aggressively in computer technology and in-house service groups. Progent's fundamental value proposition is that no IT support organization can match Progent's capability to provide the network support your company requires when you need it and at prices you can justify.

For larger companies, Progent offers co-sourcing and project management services to add to the technical skills of your internal network support group. This can cut costs and help meet schedules for major projects like software programming, business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide access to accredited experts to help your company to design and implement your cloud computing strategy.

Core Products and Technologies Supported by Progent for Businesses in Chandler, Arizona
Progent provides the services of accredited consultants for all facets of network technology deployed in small and midsize companies. Products and technologies supported by Progent include:

Service Delivery Alternatives Available for Chandler, Arizona Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing computer support is built on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Support Model promotes rapid support, comprehensive activity records, dependable follow-up, and tight cost monitoring across an array of network support delivery modes that include online troubleshooting, in-person help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can help clients to analyze and fix hardware and software problems without the expense or time loss of in-person service calls. The background of Progent's network consultants allows them to handle most network problems rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible signup process for new clients to accommodate urgent network problems and Progent bills by the minute with zero startup fees or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's online support engineers to give small businesses the optimal solution: onsite support technicians when you require them as well as the remote help of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning how to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, see Help Desk Services.

  • Consulting Services
    Progent provides small companies affordable access to world-class consultants who can provide assistance with vital technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, fault tolerant network design, virtual server solutions, plus configuration, programming and support for small business programs such as financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can help with one-shot projects including office moves and major system upgrades, extended projects such as business information application development and customization, relational database application programming and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange and MS SQL in order to provide small businesses with greater degrees of availability, security, and recoverability than is feasible using the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that host the gear of some of the planet's largest information technology organizations, Progent can eliminate the expense of building and maintaining the systems needed for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and revisions remain current, security and performance is constantly monitored, and systems are regularly archived and ready for complete and rapid recovery. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize company's production servers in a setting that not only delivers the highest level of availability and expandability but that is also easy for customers to transfer to another support provider or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit companies with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and network management while achieving enterprise-class reliability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can support the multi- OS and non- standardized environments typical of smaller businesses, and retains ownership of the software in the customer's possession so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert online consulting support to help organizations of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine local resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so any looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Chandler, Arizona Small Businesses
Progent's size, scope of information technology skill, and familiarity with enterprise network support enable small and midsize companies to avoid the problems associated with excessive dependence on thinly staffed support firms or individual consultants.

Working with Progent's Experts enables your company to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For network support, smaller businesses often rely excessively on freelance consultants. Although freelance service providers carry lower overhead than larger IT service firms and can typically bill nominally lower fees, individuals are sometimes too overworked to respond quickly to urgent problems. If a freelance engineer is occupied with different client, ill, on vacation, or in training, the lack of replacement personnel may force your company to go without help in case of an emergency. The more your company expands, network downtime or problems with critical programs get more costly. The money you believed you were conserving on an independent consultant can evaporate fast due to lost output. Also, when freelance engineers encounter unfamiliar problems, the lack of a big consulting group to count on for advice forces them to train with the meter running while your business ends up footing the bill for their continuing training.

  • Have Access to Certified Professionals in Complex Network Solutions
    The majority of smaller support firms or independent consultants specializing in small company IT support are capable of delivering routine fixes but lack the background to deal cost-effectively with complicated network environments with mixed operating systems, numerous sites, VoIP implementations, remote clients, interconnected financial and operational applications, eCommerce, and custom business applications. Progent's background with worldwide enterprises and Progent's large team of experts can benefit your company because enterprise networks are characteristically complex, integration issues require in-depth understanding of in many technical disciplines, and reaching an acceptable level of robustness, availability, and protection requires enterprise-proven leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often begin with an IT system implemented on a tight budget. Without a proper basis, a series of band-aid fixes commonly get piled onto of a tenuous foundation. As a company grows, stability and scalability problems can obstruct the productivity of the business. Such environments need thorough evaluation, smart business analysis, and broad-based experience to migrate to an IT environment that will provide the reliable basis to meet critical business requirements and support future expansion.

  • Partner with Solution Finders, Not Product Resellers
    Smaller companies require direction and education to navigate through an ever more complex array of technology options available for enabling business growth and improving efficiency. They do not need a network engineer or service organization that attempts to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent offers consulting and services only. This allows Progent to align consulting services with the genuine interests of clients. Mixing network support and product selling can result in a conflict where the proposed solution is built around a predetermined technology rather than being driven by the actual needs of a client.

How to Contact Progent
In case your Chandler, Arizona company needs to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft-certified consulting experts have over a decade of experience planning, deploying, enhancing and troubleshooting Microsoft SCOM solutions and can provide organizations of any size advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for SCOM 2012 servers that delivers the performance and resilience needed to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize Microsoft SCOM 2012 management packs according to industry best practices for monitoring network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or onsite technical support to help you to remediate critical issues detected by System Center 2012 Operations Manager.

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    Microsoft Windows Server Update Services allows network administrators to install and track the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, IT personnel can completely and easily manage the installation of patches that are published through Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial setup of Microsoft Software Update Services such as planning the Microsoft Software Update Services deployment, setting up user's computers, defining the Group Policy settings, and making sure your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your network environment.

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    Progent's ProSight Email Guard uses the technology of leading information security companies to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall.

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    Office 365 is Microsoft's extensive family of client productivity applications and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 apps and cloud services are available in an array of product bundles intended for markets from individuals and households to enterprises. Progent offers quick and affordable online access to specialists with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can help you to understand the wealth of subscription plans offered with Office 365 and configure your network with Office 365 so you realize maximum business value. Progent supports cross-vendor environments that include Windows, macOS, and Linux technology. Progent can also help your business to build and maintain hybrid ecosystems that seamlessly integrate on-premises and cloud resources.

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    Progent can help you plan and implement a smooth move to Dynamics GP so that you retain your data, improve your protection, enhance your management reporting, take complete advantage of Microsoft Office integration, and minimize productivity disruption by designing and following a sensible migration plan. Progent can also help educate new Microsoft Dynamics GP users so you don't lose productivity. Progent can enhance your financial reports and business analytics by providing Crystal Reports help, FRx assistance, and Microsoft Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create custom business software and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have long experience configuring Microsoft ISA Server-based security installations for information systems with many offices, mobile workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants are available to help your company in designing and deploying a configuration of ISA 2000 Server or ISA Server 2004 that supports your network security needs without adversely restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    VMware's NSX network virtualization platform enables you to create complete logical networks in software. NSX allows virtual networks to be deployed instantly and managed with a high level of automation regardless of the hardware making up the basic network infrastructure. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also permits non-disruptive testing for site recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can rapidly recover the entire logical network topology at the recovery site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist you to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.

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    Configuration Manager 2016 automates software provisioning across multiple sites, centralizes compliance settings management, keeps track of network assets, guards against corporate data leakage, performs network health reporting, enables safe end-user self service, and offers a common point of control for managing multi-OS ecosystems running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can help your organization with any aspect of planning, implementing, operating and repairing a System Center 2016 Configuration Manager deployment for local, cloud-based, or hybrid environments.

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    With the Catalyst line of switches for small and mid-size businesses, Cisco allows companies to realize all the benefits of bringing smart traffic control into their IT infrastructures. Cisco's switching technology allows you to deploy capabilities to make your network infrastructure highly robust to accommodate real-time needs, expandable to facilitate future growth, secure enough to protect restricted information, and designed for differentiating and controlling all traffic to optimize system operations. Progent's CCIE and CCNP certified consultants can show you how to pick out and deploy Catalyst switches appropriate for your company. In addition, Progent's CISM and CISA certified security specialists can help you create a comprehensive security policy and set up Cisco Catalyst switches so they help support your security policies. Catalyst switching products that Progent provides expertise for include the Cisco Catalyst Express 500 switches, Catalyst 3750 switches, Catalyst 4900 switches, and Catalyst 6500 switches.

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    Progent's expert solution designers and software developers can help your business to build customizations to Microsoft Dynamics GP that address the unique requirement of your business while retaining the advantages of seamless Windows integration and connectivity. Progent can also offer expertise with a variety of software development technologies that can be used to build user-interface and data integrations with Microsoft Dynamics GP. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.

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    Progent can assist businesses of any size to migrate any part of their network infrastructure to Microsoft Azure. This can streamline IT administration and reduce equipment expense. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud computing architectures supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure that you sidestep the common mistakes small organizations make when moving to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Google Android smartphones and tablets.

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