Immediate, Low-cost Remote Computer Network Help for Chandler, Arizona Small Businesses
For over two decades, Progent has focused on delivering world-quality computer support services to clients with small-business IT budgets. Progent has built a unique service solution that includes a cost-effective, tightly connected virtual office network, sophisticated online troubleshooting tools, a large team of consultants certified in a broad array of technical disciplines, a Help Desk operational structure that maximizes efficiency and ensures follow-up, a worldwide team of remote support professionals, in-person service availability for the majority of most zip codes in the United States, and a company culture committed to resolving network problems in the shortest time and at the least cost to customers.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house IT service staff. This can save money and help meet schedules for major projects like software programming, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your business to plan and execute a sensible cloud strategy.

Primary Technologies Supported by Progent for Business Networks in Chandler, Arizona
Progent's national team of certified support professionals offers assistance for virtually all aspects of information technology used by organizations of any size. Areas supported by Progent in and around Chandler include:

Support Delivery Options Available for Chandler, Arizona Businesses
Progent has a variety of options for providing small companies with affordable IT services for technical support, system architecture, and network management outsourcing. Progent's model for providing computer support services is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Support Model ensures rapid response, thorough activity records, consistent follow-up, and tight expense control for a range of IT support delivery alternatives that include remote troubleshooting, onsite support, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can assist customers to analyze and fix network issues without the cost or delay of on-premises service calls. The background of Progent's IT engineers allows them to handle most network issues quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based registration process for first-time clients to address emergency network problems and Progent charges per minute with no startup charges or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional details concerning Progent's remote computer support services.

  • Onsite Service
    Progent provides onsite technical support for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can operate in tandem with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: on-premises support technicians when you need them plus the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business software developers. The response time for on-site service visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning how and why to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems. for more information, see Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting. For details, refer to Progent's shared Help Desk services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, company-wide network protection consulting, fault tolerant it system design, virtual server solutions, plus integration, programming and support for business programs such as financials, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including office moves and massive system migrations, longer term projects such as customizing a legacy ERP system to a modern Microsoft Dynamics or Dynamics 365 package, database application programming and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system management, or urgent services such as data restoration and malware cleanup.

  • Network Infrastructure Consulting Services for an At-Home Workforce
    Progent can help small and mid-size companies to plan, implement and debug the infrastructure required for work-from-home employees. Areas of infrastructure where Progent's consultants offer assistance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi LAN design and implementation, and robust Internet connectivity. For details about Progent's infrastructure expertise for an at-home workforce, visit network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is also simple for customers to migrate to another support provider or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit small businesses with multi-vendor environments to save significantly on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered solution, can handle the mixed- platform and loosely standardized environments typical of smaller companies, and retains control of the licenses in the client's hands so that migrating to a different virtual host is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote consulting services to help businesses of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you�re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-Certified security consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of system security and can help with advanced security projects like SIEM solutions to help enterprises meet industry standards and statutory regulations for IT data protection and reporting.

The scope and depth of Progent's consulting staff bring a unique set of advantages to clients wishing to increase the business value of their IT system within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progents staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, at the forefront of network support, performing a wide range of technical projects for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This ensures that you get not only world-class technical skills, but also a support engineer with proven approaches for resolving actual network problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for remote support and on-premises visits per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal business hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids major bills for quick fixes. Another advantage of by-the-minute billing is that customers will not be tempted to permit incipient issues to stay unaddressed until they become big ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports given by every staff member to every client. The discipline of detailing and archiving service records allows more effective service and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who wont release vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent can focus on offering high-value skills where Progent has few competitors. Small businesses who utilize freelance service providers or who employ internal support personnel gain when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Chandler, Arizona business wants to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Years of experience providing Microsoft expertise and Cisco technology consulting has enabled Progent to develop an unmatched ability for supporting branch offices that require network help with the flexibility common to with small organizations but which includes professional communications, complete documentation, and adherence to enterprise IT standards. If your corporation has a branch office located anywhere in or any area covered by Progent's engineers, Progent can provide a wide range of onsite and off-site network consulting services and network architecture expertise.

  • Windows SBS On-site Technical Support Professional MS Windows SBS
  • Windows Server 2008 Security Troubleshooting IT Services Microsoft Windows 2008 R2
  • Windows Server 2012 R2 upgrade Consultancy Windows Server 2012R2 Cloud Consultant

  • Cybersecurity Contractor Juniper SSL VPN Router
    Largest Cybersecurity Organizations Juniper SSL Router

    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

  • Windows Server 2012R2 Security Computer Consulting Open Now Windows Server 2012 R2 Clustering Integration
  • Word IT Consulting Microsoft MRP Technology Consulting
  • Chandler, AZ Computer Consultation Cisco CCIE
  • Work at Home Employees Assistance near me in Chandler - Voice/Video Conferencing Solutions Consultants Chandler, Maricopa County 24-7 At Home Workforce Expertise nearby Chandler - Conferencing Technology Expertise Maricopa County Arizona
  • Work at Home IP Voice Remote Troubleshooting Remote Workers VoIP Integration Services
  • macOS and OS X Technical Support Apple MobileMe Online Support Services

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