Immediate, Affordable Online Computer Network Support for Chandler, Arizona Small Companies
For more than two decades, Progent has specialized in delivering enterprise-class network support to clients who have small-company IT budgets. Progent has built a unique support solution that features a cost-effective, seamless virtual office network, sophisticated online troubleshooting technology, a large team of engineers accredited in a wide range of technical disciplines, a Help Desk operational model that maximizes efficiency and ensures follow-up, a global group of on-line service professionals, in-person support availability for the majority of most zip codes in the United States, and a corporate ethos focused on solving technical issues in the shortest time and at the lowest cost to customers.
For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house IT service team. This can save money and help meet schedules for big IT initiatives like software development, disaster recovery preparedness, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of accredited consultants to assist your business to design and execute your cloud strategy.
Popular Products and Technologies Supported by Progent's Consultants for Companies in Chandler, Arizona
Progent's nationwide team of industry certified consultants provides help for all aspects of information technology used by businesses of any size. Areas served by Progent in and around Chandler include:
Support Delivery Options Available for Chandler, Arizona Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, and IT management. Progent's model for delivering IT support services is built on the Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Support Mechanism promotes fast response, comprehensive activity records, reliable follow-up, and strict cost control across an array of IT service delivery options that include online repairs, on-premises help, and top-tier consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can help customers to analyze and repair hardware and software issues without the expense or time loss of travel for onsite support calls. The experience of Progent's network consultants allows them to handle the majority of IT problems quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup process for new customers to accommodate urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the assistance you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more information about Progent's online network troubleshooting services.
- Onsite Service
Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote service experts to deliver small businesses the optimal solution: onsite support technicians when you require them plus the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for on-site service visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more details concerning how and why to register for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most issues. To learn more, see Online Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's roster of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting. For details, visit Progentís Help Desk Co-management services.
- Consulting Services
Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can provide help with vital technologies including
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network protection engineering, high availability network engineering, virtualization solutions, plus configuration, programming and training for business applications including financials, operations, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects including site moves and major software migrations, longer term projects like customizing an older ERP platform to a modern MS Dynamics or Dynamics 365 package, relational database application programming and administration support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent services such as disaster recovery and malware cleanup.
- Infrastructure Consulting Services for an At-Home Workforce
Progent can assist small and mid-size businesses to plan, set up and debug the network infrastructure needed to support remote workers. Areas of infrastructure for which Progent's consultants can provide assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi network planning and implementation, and reliable Internet connections. To find out about Progent's network infrastructure expertise for remote workers, refer to network infrastructure expertise for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for all of a small company's servers in an environment that not only provides the highest level of dependability and scalability but that is also easy for customers to transfer to a different support provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow small businesses with multi-vendor networks to save dramatically on the expense of hardware, system maintenance, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered solution, can support the multi- platform and loosely standardized environments common with small businesses, and keeps ownership of the software licenses in the client's possession so that migrating to a different virtual system is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced remote support services to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine physical IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated array of network technologies including firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide perspective on system protection and can assist with advanced security programs such as SIEM solutions to help companies comply with business guidelines and statutory mandates for network information protection and reporting.
The scope and size of Progent's consulting staff offer a powerful array of advantages to companies wishing to maximize the productivity of their IT network within an affordable budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the forefront of IT support, performing a wide variety of technical tasks for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This means that you get not only world-class technical skills, but also a consultant with proven methods for repairing actual IT problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to charge for online service and on-premises help per minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services delivered during normal business hours. Many service firms demand large minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity avoids major bills for fast fixes. An additional advantage of by-the-minute billing is that you are less tempted to permit less critical issues to fester until they grow into big problems.
Read more concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local support firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by every consultant to each customer. The discipline of documenting and organizing service activity allows more effective support and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has little competition. Small companies who work with independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Chandler, Arizona business wants to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Fast Online Network Assistance
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).