Professional Remote Support for Chandler, Arizona Small Business Computers from Certified Consultants
Small businesses have traditionally been overlooked by major IT service organizations. Many small companies permit themselves to become excessively reliant on freelance consultants or small support organizations who lack the bandwidth or comprehensive skill sets to respond quickly or efficiently to technical emergencies. Other small companies turn to mass-market service providers staffed with personnel taught to offer standardized fixes for common problems but who do not have the experience and technical scope to deal with the diversity of environments and absence of standardization typical of small business information networks.

Progent's proven methodology for providing low-cost and effective network support to small businesses has made Progent one of the most respected Microsoft-certified network service organizations in the industry. Progent has provided online help to small businesses in every state in the country (refer to Progent's client testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the subject matter expertise of your internal IT service personnel. This can save money and help meet schedules for big IT initiatives such as software design and development, disaster recover/business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer access to accredited experts to help your company to design and execute a sensible cloud strategy.

Key IT Areas Serviced by Progent for Chandler, Arizona Businesses
A Microsoft-certified Partner IT service company with a large group of Cisco CCIE network experts and Apple certified engineers, Progent offers urgent assistance and affordable remote consulting to Chandler, AZ businesses for a wide array of computer technologies including:

Service Delivery Alternatives for Chandler, Arizona Businesses
Progent offers a selection of options for providing small and midsize businesses with affordable computer services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for providing network support is based on the Call Center structure common to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes fast response, thorough service documentation, reliable follow-up, and tight cost control for a range of IT service delivery modes that include remote repairs, in-person support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of in-person service calls. The background of Progent's network consultants makes it possible to handle the majority of network issues rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for new customers to address urgent network problems and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out more details concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online support experts to give small and midsize businesses the best of both worlds: hands-on service technicians when you need them plus the remote help of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The wait time for in-person support visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more details concerning why to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems. for more information, refer to Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and reporting. For more information, refer to Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver assistance with vital technologies such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero threat assessment platform, company-wide network protection consulting, high availability network consulting, virtual server solutions, plus configuration, customization and training for small business software including financials, operations, reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including site moves and massive software migrations, longer term projects like upgrading a legacy ERP system to a modern Microsoft Dynamics or Dynamics 365 package, relational database application programming and administration support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services like data restoration and virus cleanup.

  • Network Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and mid-size companies to plan, deploy and troubleshoot the network infrastructure to support at-home workers. Areas of network infrastructure where Progent's consultants can provide guidance include secure and convenient VPN tunnel connections, VDI desktop platforms, router configuration, wireless network design and implementation, and reliable Internet access. To learn about Progent's network infrastructure support services for teleworkers, go to network infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's servers in an environment that not only delivers the highest level of availability and scalability but that is also simple for clients to migrate to another service provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow companies with multi-vendor environments to benefit significantly on the expense of capital equipment, infrastructure support, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered package, can support the mixed- platform and loosely standardized networks common with small companies, and retains ownership of the software licenses in the client's possession so that moving to a new virtual host is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert online support to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances such as routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide view of system security and can help with complex security programs such as SIEM solutions to help enterprises comply with industry guidelines and government regulations for IT data protection and incident reporting.

The scope and depth of Progent's engineering team bring a powerful array of advantages to organizations trying to maximize the productivity of their information network within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, at the front lines of IT support, executing a wide variety of IT projects for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This means that you get not just expert technical capability, but also a consultant with field-tested approaches for solving actual network problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you are charged only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many support organizations demand large minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity avoids big bills for quick fixes. Another advantage of by-the-minute pricing is that your company will be less inclined to allow incipient issues to stay unaddressed until they grow into big problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by each consultant to each customer. The discipline of detailing and archiving support records allows more effective service and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won't let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent has few competitors. Small businesses who work with freelance consultants or who employ internal support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and efficient. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Chandler, Arizona company wants to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Help
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent can assist you in any and all facets of your upgrade to Microsoft Exchange Server 2016 including planning HA system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; determining storage requirements for your virtual machines, databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Barracuda Backup is a low-cost, subscription-based backup/restore service for small and medium-size organizations. A Barracuda Backup deployment can include a custom-designed hardware appliance manufactured by Barracuda or a virtual appliance with similar features but which uses your own storage infrastructure. Barracuda Backup protects vital business data produced locally, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting services to assist your business to design, configure, manage and repair a BDR solution built on Barracuda technology.

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    Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by every consultant to every client. The practice of detailing and archiving service activity results in more efficient service and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.

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    Progent's Microsoft certified consultants can offer small and medium size businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that enables the rapid creation of enterprise-class business applications that can give your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to offering consulting, support and problem solving services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT network. Progent can also help you upgrade from earlier editions of SQL Server to SQL Server 2005.

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    If you are producing UNIX-based software on a network that includes MS Windows-based servers, PCs, and office productivity products, Progent can provide comprehensive IT outsourcing that allows you to focus on your field of strategic expertise while avoiding the continual distraction of maintaining your company information system. Through the use of smart server monitoring and by delivering online and on-site support when your company needs it, Progent represents an affordable alternative for managing an IT network that features high dependability, security, and efficiency. Progent's developer assistance offerings feature full-service information technology outsourcing, virtual server infrastructure, online and on-premises support and repair, 24x7 monitoring services, and Contact Center support.

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    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical devices that drive your network environment. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt productivity.

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    Progent's Microsoft-certified consultants have over a decade of background designing, deploying, optimizing and troubleshooting System Center Operations Manager solutions and can provide companies of any size expert remote or onsite consulting services for SCOM 2012. Progent can help you to design a topology for System Center 2012 Operations Manager servers that delivers the performance and availability needed to watch over your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric as well as Microsoft and third-party applications and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to assist you to fix critical issues detected by SCOM 2012.

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