Chandler, AZ Remote Support from World-class Network Troubleshooting Professionals
Progent's computer network support services can deliver your Chandler, AZ business affordable and dependable access to Microsoft and Cisco certified IT experts. By providing network support service when you need it, offering advanced expertise for critical technologies, delivering value-added support such as 24x7 server monitoring, and charging only for support you use, Progent gives your Chandler, Arizona business an affordable solution for maximizing the productivity and profitability of small office networks. Whether you run a local datacenter, rely on cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses to build and maintain a reliable and secure information system and to benefit from quick access to the seasoned support typically restricted to corporations who can set up a large internal information technology organization.
For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house network service personnel. This can save money and help meet schedules for big projects such as application development, business continuity planning, network security evaluations, office consolidations, or software migrations.
Progent can in addition provide the services of accredited experts to assist your business to plan and implement your cloud strategy.
Key Technologies Serviced by Progent for Business Networks in Chandler, Arizona
Progent's national group of world-class experts offers support for all aspects of network technology deployed by businesses of all sizes. Technologies supported by Progent in and around Chandler include:
Service Delivery Options for Chandler, Arizona Companies
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, and IT management. Progent's model for delivering IT support services is based on the Help Desk operational structure common to big IT support organizations. Progent's Contact Center Service Model promotes rapid response, thorough service documentation, dependable follow-up, and tight cost monitoring for a range of network support delivery modes that include remote repairs, onsite help, and top-level consulting.
- Remote Service
Progent's Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can help clients to analyze and fix network problems without the cost or delay of on-premises service calls. The experience of Progent's network engineers allows them to resolve most IT problems rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent charges by the minute with no startup charges or minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more details concerning Progent's remote computer support expertise.
- Onsite Service
Progent offers onsite technical assistance for signed-up customers in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: on-premises support professionals when you require them plus the remote help of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The response time for in-person service visits is typically under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more concerning how and why to register for Progent's in-person network service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues. for more information, see Online Help Desk Services.
- Co-managed Help Desk Services
Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's pool of certified technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For details, refer to Progent's Co-managed Help Desk services.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver help with critical technologies including Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest products, network security consulting, non-stop it system engineering, server virtualization solutions, plus integration, customization and support for business software including accounting, operations, business analytics, CRM, and office productivity suites. Progent can help with one-time projects including site relocations and massive system upgrades, longer term projects such as upgrading a legacy ERP platform to a modern MS Dynamics or Dynamics 365 solution, database application programming and administration services, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency services like data restoration and virus removal.
- Infrastructure Consulting Expertise for Teleworkers
Progent can assist small and medium-size businesses to design, set up and troubleshoot the infrastructure to support work-from-home employees. Aspects of infrastructure for which Progent's experts offer support include safe and convenient VPN connectivity, Virtual Desktop Infrastructure software, router configuration, Wi-Fi LAN design and deployment, and reliable Internet access. To learn about Progent's infrastructure expertise for teleworkers, go to infrastructure guidance for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top level of availability and extensibility but that is also simple for clients to migrate to a different service firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can handle the mixed- platform and non- standardized networks common with smaller businesses, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtualized host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide expert remote consulting services to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to provide web-based control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated collection of network products such as firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide view of network security and can assist with advanced security projects like SIEM solutions to help companies meet business guidelines and statutory requirements for IT data security and reporting.
The scope and size of Progent's consulting staff offer a powerful set of advantages to companies wishing to maximize the business value of their IT network within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, at the forefront of IT support, executing a wide range of IT tasks for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not only expert technical skills, but also a support engineer with proven approaches for fixing actual IT problems quickly.
Read more concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for phone service and on-site help by the minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates major invoices for quick repairs. Another advantage of by-the-minute billing is that you won't be tempted to allow less critical issues to stay unaddressed until they become big ones.
Read additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation given by each staff member to each customer. The discipline of documenting and archiving service activity allows more effective service and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who won't release vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent has little competition. Small businesses who utilize independent service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and productive.
Read more details about Progent's knowledge transfer services.
Contact Progent
In case your Chandler, Arizona business wants to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Help
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).