Professional Online Technical Support for Chandler, Arizona Computer Networks from Certified Consultants
Small companies have traditionally been overlooked by major network service organizations. Some small companies permit themselves to become dangerously dependent on freelance engineers or small support organizations who lack the size or broad skill sets to react promptly or effectively to technical emergencies. Still other small companies resort to giant service providers that employ technicians trained to provide standardized solutions to ordinary problems but who are missing the background and technical scope to handle the diversity of environments and lack of standards typical of small business information networks.

Progent's time-tested methodology for delivering low-cost and successful technical support to small businesses has made Progent among the most respected Microsoft-certified IT service firms in the industry. Progent has delivered online support to businesses in every state in the U.S. (refer to Progent's client testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the skills of your in-house network support staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application programming, disaster recovery preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited consultants to assist your business to plan and execute your cloud strategy.

Key Technologies Serviced by Progent for Chandler, Arizona Business Networks
A Microsoft-certified Partner IT service firm with a large group of Cisco CCIE networking experts and Apple Computer certified engineers, Progent offers emergency troubleshooting and affordable remote consulting to Chandler, AZ small businesses for a wide array of computer technologies including:

Service Delivery Alternatives Available for Chandler, Arizona Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, system architecture, and IT management. Progent's model for providing network support is built on the Call Center structure common to larger IT support organizations. Progent's Contact Center Support Mechanism promotes fast response, comprehensive service records, consistent follow-through, and strict cost monitoring across a range of network service delivery modes that include online repairs, onsite help, and top-level consulting.

  • Online Support
    Progent's Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can help clients to analyze and fix network problems without the cost or time loss of in-person support calls. The background of Progent's IT engineers allows them to handle the majority of IT problems quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for new clients to accommodate emergency network problems and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn additional details about Progent's online computer support expertise.

  • Onsite Support
    Progent provides on-site computer support for signed-up clients in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's online support experts to give small and midsize businesses the ideal combination: hands-on service technicians when you need them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application developers. The response time for on-site support visits is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite service. Find out more about how to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. For details, refer to Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's roster of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting. For details, visit Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class consultants who can provide help with critical products and technologies including Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, company-wide network protection engineering, non-stop network design, server virtualization strategies, plus integration, customization and support for small business programs such as accounting, ERP, business analytics, CRM, and productivity software. Progent can provide assistance with short-term projects including site moves and major software upgrades, longer term initiatives like customizing a legacy MRP system to a modern Microsoft Dynamics 365 package, relational database software development and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency response like data restoration and malware cleanup.

  • Network Infrastructure Consulting Services for an At-Home Workforce
    Progent can help small and mid-size companies to plan, configure and troubleshoot the infrastructure needed to support offsite workers. Areas of network infrastructure where Progent's consultants can deliver guidance include safe and efficient VPN tunnel connectivity, VDI desktop software, router configuration, wireless network planning and deployment, and robust Internet access. For details about Progent's infrastructure consulting services for a remote workforce, refer to infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small company's servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is also convenient for clients to migrate to a different support firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit small businesses with mixed environments to benefit significantly on the expense of hardware, infrastructure support, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can handle the multi- OS and non- standardized environments typical of smaller businesses, and keeps ownership of the licenses in the client's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced remote consulting services to help organizations of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine local IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more complex collection of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Premier security consultants, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory mandates for network data protection and incident reporting.

The breadth and size of Progent's engineering team offer a powerful array of advantages to customers trying to maximize the productivity of their information system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the front lines of network support, executing a broad range of IT tasks for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This means that you get not only world-class technical skills, but also a support engineer with field-tested approaches for solving actual IT problems rapidly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or priority service, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for services delivered during regular working hours. Many service organizations demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity eliminates big bills for quick solutions. An additional advantage of by-the-minute billing is that clients will not be tempted to permit less critical problems to fester until they become major ones. Read more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports given by every consultant to each client. The discipline of detailing and organizing service records results in more effective support and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who won't let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has little competition. Small companies who utilize independent consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and productive. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Chandler, Arizona business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Immediate Remote Troubleshooting Exchange Server 2003

    Progent's Microsoft certified consultants can show you how to define and implement an efficient in-place Microsoft Exchange 2003 migration strategy that avoids network disruption, reduces long-term support requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multi-server or multi-location migrations, Progent offers the knowledge and experience to finish your move rapidly and affordably. Progent's Microsoft Exchange Server 2003 support, repair, and design services include assistance with the configuration of outside vendor enhancements of Exchange 2003 Server that are in keeping with your business needs.

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    Progent's Cisco CCIE-certified wireless infrastructure experts offer remote or on-premises integration and debugging support to assist you to plan, configure, update, tune, administer and debug Aironet wireless AP environments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also help you to combine your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise connectivity foundation that is easy to administer and scale. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi access points to accommodate your specific workplace design, building structure, and anticipated network traffic.

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    Progent's Cisco-certified Wi-Fi integration experts can help organizations to configure, administer, and troubleshoot Cisco wireless devices including Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
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