Quick, Affordable Remote Computer Network Support for Chandler, Arizona Small Businesses
For over twenty years, Progent has focused on delivering world-quality IT support to clients who have small-company IT budgets. Progent has developed a powerful service system that includes a streamlined, tightly connected virtual office network, sophisticated online troubleshooting tools, a substantial pool of engineers accredited in a broad range of IT disciplines, a Call Center service structure that promotes responsiveness and guarantees follow-up, a global group of remote service professionals, on-site service availability for the majority of most zip codes in the United States, and a company ethos committed to fixing network issues in the least time and at the least cost to customers.
For mid-size and large companies, Progent can provide co-sourcing support to reinforce the technical skills of your in-house network support staff. This can reduce expenses and minimize technical risks for big IT initiatives like software programming, business continuity planning and testing, network security audits, office consolidations, or software migrations.
Progent can also offer access to accredited experts to help your business to plan and implement your cloud computing strategy.
Core Areas of Expertise Supported by Progent's Consultants for Companies in Chandler, Arizona
Progent's nationwide team of world-class support professionals offers assistance for virtually all facets of information systems deployed by businesses of all sizes. Areas supported by Progent in and around Chandler include:
Service Delivery Options Available for Chandler, Arizona Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing computer support is built on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Support Mechanism ensures fast support, thorough service records, consistent follow-through, and tight expense control for an array of IT service delivery modes that include online troubleshooting, onsite help, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can help customers to troubleshoot and repair network problems without the cost or delay of on-premises support visits. The background of Progent's network consultants allows them to resolve the majority of network problems quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time clients to accommodate emergency network problems and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's online network troubleshooting expertise.
- Onsite Service
Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online support engineers to give small and midsize companies the ideal combination: in-person support professionals when you need them plus the remote help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The wait time for in-person support calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more concerning why to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Help Desk Call Center Services are intended for all companies who need prompt and dependable access to a professional Helpdesk with effective phone support, remote repair capability, and enough technical strength for all needed problem escalation. Because smaller businesses usually are constrained by tight IT funds and can provide scant management attention for handling IT support tasks, Progent's Help Desk Outsourcing Services could be the most efficient way to ensure that business computer systems are always up and running. Read more about Progent's Help Desk Call Center services.
- IT Consulting Expertise
Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can provide help with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network security engineering, non-stop network consulting, virtualization strategies, plus integration, customization and support for small business programs including financials, operations, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site relocations and massive system migrations, longer term projects such as management analytics software programming and customization, database software programming and DBA services, and web development, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system administration, or urgent response like data restoration and malware removal.
- Application Hosting
Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL Server to provide small companies with higher levels of dependability, protection, and recoverability than is feasible with the class of internal data center that is achievable for most small companies. Since Progent utilizes the same facilities that host the gear of some of the world's largest IT organizations, Progent can save you the cost of creating and maintaining the systems required for world-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also make sure that patches and service packs remain current, security and performance is continually monitored, and systems and data files are consistently backed up and available for complete and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the top degree of dependability and expandability but that is in addition easy for customers to migrate to a different support provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that allow companies with mixed environments to save significantly on the expense of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered service, can support the multi- OS and non- standardized networks common with small companies, and keeps control of the software in the client's possession so that migrating to a different virtual host is fast, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers advanced remote consulting to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize local IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to provide web-based management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a company-wide perspective on system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory requirements for IT data security and incident reporting.
The breadth and depth of Progent's engineering staff bring a unique set of advantages to customers wishing to increase the business value of their information system within an affordable budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, at the front lines of network service, executing a broad variety of technical tasks for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This means that you get not only expert IT skills, but also a consultant with proven approaches for solving actual IT problems efficiently.
Learn more details concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you pay exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates king-size invoices for quick fixes. Another benefit of by-the-minute billing is that you are not inclined to allow incipient problems to fester until they become major problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by every consultant to each customer. The practice of detailing and archiving support activity results in more efficient support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent has few competitors. Small companies who utilize freelance service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Learn additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Chandler, Arizona company needs to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Online Network Assistance
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).