Low-cost Computer Support from Microsoft certified Professionals for Businesses in Chandler, AZ
By offering world-class know-how whenever you require it, providing in-depth expertise for critical business applications, providing innovative services such as virtual data center hosting, billing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent enables you to increase the business value of your information network and reduce service costs. Progent understands that network security, reliability, and efficiency are as important to small businesses as to large enterprises but that smaller companies don't have the economy of scale to spend aggressively in information technology and in-house support groups. Progent's fundamental value proposition is that no network consulting organization can match Progent's ability to deliver the network support expertise your business needs when you need it and at a cost you can justify.
For mid-size and large businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal IT support staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software programming, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of certified consultants to help your company to design and implement a sensible cloud computing strategy.
Core Technical Areas Serviced by Progent for Chandler, Arizona Office Networks
As a Microsoft-certified Partner computer support firm with a large team of Cisco Certified CCIE networking experts and Apple Computer certified engineers, Progent offers urgent troubleshooting and low-cost remote consulting to Chandler, AZ small businesses for a broad range of information technologies including:
Support Delivery Alternatives Available for Chandler, Arizona Companies
Progent has a variety of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, and IT management. Progent's paradigm for delivering computer support is based on the Call Center structure common to larger IT groups. Progent's Help Desk Call Center Support Model promotes rapid support, thorough service documentation, dependable follow-up, and strict expense control for a range of IT support delivery options that include remote repairs, onsite support, and top-level consulting.
- Online Service
Progent's Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite support visits. The experience of Progent's IT consultants allows them to handle most network issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address emergency situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's remote computer troubleshooting services.
- Onsite Service
Progent offers on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to give small and midsize businesses the optimal solution: onsite support professionals when you need them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The wait time for on-site service visits is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning how to register for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues. for more information, visit Online Help Desk Services.
- Help Desk Sharing Services
Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top PSA platform for handling service requests, ticketing, responsibility, progress tracking, and metrics. For more information, visit Progent's Help Desk Co-management services.
- Consulting Services
Progent provides small businesses affordable availability of world-class IT professionals who can deliver assistance with critical technologies including Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, network protection engineering, fault tolerant network consulting, virtual server solutions, plus integration, customization and support for business programs such as financials, ERP, reporting, CRM, and productivity packages. Progent can help with short-term projects such as site relocations and major system upgrades, extended projects such as customizing a legacy ERP platform to a current Microsoft Dynamics or Dynamics 365 solution, relational database software development and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response such as disaster recovery and malware cleanup.
- Network Infrastructure Expertise for Telecommuters
Progent can help small and mid-size businesses to plan, configure and troubleshoot the infrastructure needed to support work-from-home employees. Areas of network infrastructure where Progent's consultants can deliver guidance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi LAN design and deployment, and reliable Internet access. To learn about Progent's infrastructure consulting services for telecommuters, see infrastructure guidance for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for all of a small company's servers in an environment that not only provides the highest degree of dependability and scalability but that is in addition convenient for clients to transfer to a different service provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that permit businesses with mixed environments to benefit significantly on the expense of hardware, system maintenance, and network management while getting world-class availability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed solution, can handle the multi- OS and non- standardized networks common with small businesses, and keeps ownership of the software licenses in the client's possession so that moving to a different virtual host is fast, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers expert online consulting services to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on network protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory regulations for network information protection and incident reporting.
The breadth and depth of Progent's consulting team bring a unique set of advantages to clients trying to increase the productivity of their information network within an affordable budget. These advantages include:
- Best Methodology
Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, at the front lines of IT support, executing a broad variety of IT projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested methods for fixing real-world network problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during normal business hours. Many support organizations impose large minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity eliminates big bills for fast fixes. An additional benefit of by-the-minute pricing is that your company will not be inclined to permit incipient problems to stay unaddressed until they grow into major problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Support
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local support organizations who offer scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports given by each staff member to every customer. The discipline of detailing and archiving support records allows more effective support and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who won't release the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Small businesses who work with freelance service providers or who employ internal support staffs gain when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.
Find out more details about Progent's knowledge transfer services.
Contact Progent
If your Chandler, Arizona business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).