Affordable Computer Troubleshooting from Microsoft premier Professionals for Companies in Chandler, AZ
By offering professional know-how when you need it, providing in-depth knowledge for key applications, providing innovative services such as virtual data center hosting, invoicing solely for services delivered, and requiring no sign-up or retainer fees for standard services, Progent helps your company to increase the business value of your information network and reduce support expenses. Progent appreciates that network security, dependability, and performance are just as critical to small companies as to major enterprises but that smaller organizations lack the economy of scale to invest aggressively in computer networks and internal service staffs. Progent's basic competitive advantage is that no IT support firm can equal Progent's capability to deliver the IT support expertise your business requires whenever you need it and at a cost you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house network support group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application development, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of accredited experts to assist your company to design and execute your cloud computing strategy.

Core Technologies Supported by Progent for Businesses in Chandler, Arizona
Progent offers the services of qualified experts for all aspects of business network technology found in small companies and local governments. Products and technologies serviced by Progent include:

Support Delivery Alternatives for Chandler, Arizona Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for providing computer support services is based on the Help Desk operational structure common to big IT support groups. Progent's Helpdesk Service Mechanism promotes fast response, comprehensive activity records, reliable follow-up, and tight cost control across a range of IT service delivery modes that include remote repairs, on-premises help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progent’s Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can help customers to analyze and fix hardware and software problems without the cost or time loss of travel for onsite service visits. The experience of Progent's IT engineers allows them to handle most network problems quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration procedure for new clients to address emergency network problems and Progent bills by the minute with zero startup charges or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out additional information about Progent's online network troubleshooting expertise.

  • Onsite Service
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote service engineers to give small and midsize companies the ideal combination: hands-on service professionals when you need them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The response time for on-site service visits is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning how to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues. For details, refer to Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can deliver assistance with critical technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network protection consulting, fault tolerant network consulting, server virtualization solutions, plus integration, programming and training for small business programs such as financials, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including office moves and massive software upgrades, longer term projects like management information application programming and customization, database software development and DBA services, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host vital applications like Exchange and SQL Server to provide small and midsize companies with greater levels of reliability, security, and recoverability than is possible with the class of on-site data center that is practical for most small businesses. Because Progent uses the same facilities that host the gear of some of the planet's biggest IT companies, Progent can save you the cost of building and maintaining the systems required for world-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and service packs stay current, protection and performance is constantly tracked, and systems and data files are regularly archived and available for full and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize company's servers in a setting that not only delivers the top degree of dependability and scalability but that is in addition simple for clients to migrate to a different support firm or to move in-house when your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit companies with mixed environments to save dramatically on the costs of capital equipment, infrastructure support, and network management while achieving world-class availability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered package, can support the mixed- platform and loosely standardized networks common with small businesses, and keeps ownership of the software licenses in the client's possession so that moving to a different virtualized host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online consulting support to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Chandler, Arizona Small Businesses
Progent's size, breadth of technical expertise, and experience with enterprise IT support allow small and midsize businesses to avoid the pitfalls related to over dependence on small service firms or individual consultants.

Working with Progent's Experts allows your company to:

  • Prevent Over Dependence on Individual Support Consultants
    For IT services, small companies often depend excessively on freelance consultants. Though freelance support engineers have lower overhead than more substantial support firms and can afford to bill apparently lower fees, individuals are occasionally too busy to react quickly to urgent network problems. If a freelance engineer is busy with different client, sick, on vacation, or in class, the absence of backup staff may require your business to wait for assistance during a crisis. The more your company expands, network unavailability or problems with critical applications become more expensive. The money you thought you were saving on a freelancer can evaporate fast due to lower productivity. Also, when freelance engineers confront unfamiliar problems, the unavailability of a large consulting group to rely on for advice forces them to learn in place while your business ends up footing the bill for their continuing education.

  • Gain Access to Certified Professionals in Complex Information Technology Issues
    Many small support organizations or freelance consultants specializing in small business IT support are capable of delivering routine fixes but don't have the experience to deal cost-effectively with complex network infrastructures with mixed operating systems, multiple sites, VoIP systems, mobile workforces, integrated financial and analytical software, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide enterprises and Progent's large group of specialists can be valuable to your business because enterprise environments are characteristically complex, support problems demand in-depth understanding of in many technical areas, and achieving an acceptable degree of stability, reliability, and protection calls for industry-proven processes.

  • Create a Solid Foundation for Growth
    Small companies often begin with an IT system cobbled together on a shoestring budget. Without a carefully designed architecture, a series of ad hoc repairs often get piled onto of a marginal structure. As a business evolves, reliability and expandability issues can hinder the success of the business. These networks need thorough assessment, intelligent strategic analysis, and in-depth experience to migrate to an IT environment that will provide the solid foundation to meet critical business requirements and ease future growth.

  • Team with Solution Finders, Not Product Resellers
    Smaller businesses need guidance and education to navigate through an ever more complicated maze of technology options offered for enabling growth and enhancing productivity. They do not need a network engineer or support organization that attempts to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent offers services and expertise only. This permits Progent to align consulting support services with the genuine needs of clients. Combining IT consulting and product selling can lead to a conflict where the recommended solution is based on a preselected vendor instead of being driven by the actual needs of a client.

How to Contact Progent
If your Chandler, Arizona business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Support
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Lync 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, and both VoIP and public switched telephone network telephony. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office or Office 365 and simplify administration via integration with Windows AD. Lync can also reduce capital and operational costs by eliminating Voice-over-IP hardware and subscription services, PBX systems, or conventional video conferencing technology. Progent's certified unified communications consultants can provide online and onsite support services to help you to maintain and repair your existing Lync 2010 environment or evaluate the benefits of migrating from Lync to Skype for Business, which is the new version of the product. Progent can also assist your organization to plan and carry out an efficient Skype for Business upgrade.

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    VMware's NSX network virtualization technology enables you to build complete logical networks in software. NSX allows virtual networks to be deployed in minutes and managed with a high degree of automation regardless of the physical components making up the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also permits transparent testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can quickly recover the entire virtualized network topology at the secondary site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to assist you to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.

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