Fast, Affordable Remote Computer Network Technical Support for Chandler, Arizona Small Businesses
For more than twenty years, Progent has focused on providing enterprise-class network support to customers who have small-business IT budgets. Progent has built a powerful service solution that features a streamlined, tightly connected virtual office network, custom remote repair tools, a large pool of consultants accredited in a wide range of IT practice areas, a Call Center operational structure that promotes responsiveness and ensures follow-through, a worldwide team of remote support professionals, on-site support dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on fixing technical problems in the least time and at the lowest cost to clients.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal IT service group. Co-sourcing can reduce expenses and help meet schedules for major projects like application development, disaster recovery preparedness, security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of certified consultants to assist your business to design and implement a sensible cloud strategy.

Core Technologies Supported by Progent for Chandler, Arizona Office Networks
A Microsoft-certified Partner IT service company with a large team of Cisco CCIE network consultants and Apple Computer accredited consultants, Progent provides urgent troubleshooting and low-cost online consulting to Chandler, AZ small businesses for a wide array of computer technologies such as:

Service Delivery Alternatives for Chandler, Arizona Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, and IT management outsourcing. Progent's model for delivering IT support services is built on the Call Center operational structure common to larger IT support organizations. Progent's Helpdesk Service Model ensures rapid response, comprehensive activity documentation, reliable follow-through, and strict cost monitoring across a range of IT service delivery alternatives that include online troubleshooting, on-premises support, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center offers emergency and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can assist customers to analyze and fix network issues without the expense or delay of in-person service calls. The experience of Progent's network consultants allows them to handle most IT problems rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time clients to accommodate urgent situations and Progent charges per minute with zero startup fees or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn more details about Progent's remote network support services.

  • On-site Service
    Progent offers onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to deliver small and midsize companies the ideal combination: on-premises support technicians when you require them plus the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business software developers. The response time for on-site service visits is usually less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more about why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging issues. To learn more, refer to Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your IT team and Progent's pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation platform for managing service requests, ticketing, ownership, status tracking, and reporting. For more information, refer to Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small companies affordable availability of world-class IT professionals who can deliver help with vital products and technologies such as Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, network protection engineering, non-stop network design, server virtualization strategies, plus configuration, programming and training for business applications such as accounting, operations, reporting, sales automation, and office productivity software. Progent can help with one-time projects including site relocations and major system migrations, extended projects like customizing a legacy ERP system to a modern MS Dynamics or Dynamics 365 package, relational database application development and administration support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency services such as disaster recovery and malware removal.

  • Network Infrastructure Support Services for Telecommuters
    Progent can help small and medium-size businesses to plan, set up and debug the network infrastructure needed to support a remote workforce. Aspects of network infrastructure for which Progent's consultants can deliver guidance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, wireless LAN design and deployment, and robust Internet connectivity. For details about Progent's network infrastructure support services for telecommuters, go to network infrastructure consulting services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for all of a small company's servers in an environment that not only delivers the highest level of dependability and extensibility but that is in addition convenient for clients to migrate to a different support firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that allow small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure support, and network administration while achieving enterprise-class reliability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered service, can handle the multi- OS and loosely standardized environments common with smaller businesses, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote support services to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Chandler, Arizona Businesses
Progent's size, depth of technical expertise, and familiarity with corporate network support allow small and midsize businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed service organizations or freelance engineers.

Teaming with Progent allows your small business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT support, small businesses often depend excessively on freelance engineers. Though individual service providers have lower overhead than more substantial support organizations and can afford to bill apparently lower fees, freelancers are often unable to respond quickly to critical network problems. If an independent consultant is occupied with another client, sick, on travelling, or in training, the absence of backup personnel may require your business to go without assistance in case of a crisis. As your small business grows, system downtime or difficulties with line-of-business applications get more costly. The money you thought you were saving on a freelancer can evaporate fast because of lower output. Also, when freelance engineers encounter new problems, the lack of a large consulting group to count on for assistance forces them to train on the job while your business winds up with the costs for their ongoing training.

  • Gain Access to Certified Professionals in Sophisticated Information Technology Solutions
    Many smaller service firms or freelance engineers specializing in small business network support may excel at delivering connect-the-dots fixes but don't have the experience to work efficiently with complicated IT infrastructures with mixed operating systems, multiple sites, Voice over IP implementations, mobile workers, interconnected financial and analytical software, eCommerce, and specialized business applications. Progent's experience with global enterprises and Progent's large staff of experts can be valuable to your business because enterprise networks are by nature complicated, integration issues demand in-depth knowledge in numerous technical areas, and reaching an acceptable level of robustness, availability, and protection requires enterprise-tested processes.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically begin with a network cobbled together on a tight budget. Lacking a solid basis, a sequence of ad hoc repairs commonly get piled onto of a tenuous structure. As a business evolves, stability and scalability problems can obstruct the productivity of the organization. Such networks require proper assessment, intelligent strategic analysis, and in-depth expertise to migrate to a network environment that can provide the solid basis to meet critical business requirements and ease downstream expansion.

  • Team with Solution Finders, Not Product Resellers
    Small businesses need guidance and insight to navigate through an increasingly complicated maze of IT options offered for enabling business growth and enhancing productivity. They do not need an IT engineer or support organization that attempts to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent provides consulting and services only. This allows Progent to match technical support services with the genuine interests of customers. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being based on the actual requirements of a customer.

How to Contact Progent
If your Chandler, Arizona company needs to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Microsoft 365, previously called Office 365, is Microsoft's expanding family of productivity programs and cloud services available on a monthly or annual subscription basis. Microsoft 365 applications and cloud-based services are offered in a variety of subscription plans intended for markets ranging from individuals and home offices to global enterprises. Progent offers fast and affordable remote access to consultants with expertise in Microsoft, macOS, iOS, and Google Android technology. Progent can assist you to understand the wealth of subscription plans available with Microsoft 365 and configure your network with Microsoft 365 so you derive top business value. Progent offers expertise with multi-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to build and manage hybrid solutions that transparently combine on-premises and cloud products and services.

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    Microsoft Lync 2013, now called Skype for Business, enables organizations of any size to create a centrally managed and protected communications environment that supports a BYOD computing style with IM, real-time presence, audio/video and web meetings with app sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a broad range of stationary PCs and handheld endpoints. Progent's certified Lync Server 2013 experts and network integrators can assist you to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (with Microsoft Lync Online) or hybrid model suitable for your present and future plans, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live online and on-premises training to your IT team and end users. Progent offers in-depth expertise in key components of a Lync Server 2013 deployment including Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync 2013 with popular Office and Microsoft 365 applications including Outlook clients and PowerPoint.

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    By using virtual servers, companies are able to run many virtual machines on a single physical server. Virtualization technology enables IT organizations to gain all the benefits of server isolation, but without the expense that goes with buying extra server equipment. Virtual servers are also the critical technology for private clouds, which offer important advantages including reducing the costs of hardware, datacenter facilities, and administration while enhancing information security, system reliability, and disaster recovery. Other useful server management options include server monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's professional server management experts can help you with all aspects of server consolidation and management to allow your business to contain expenses and save time.

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    Progent's Cisco CCIE Wi-Fi network experts offer remote or on-premises integration and debugging services to help your organization to plan, implement, upgrade, optimize, manage and debug Aironet wireless AP environments of any size or topology. Progent's Cisco wireless controller consultants can also assist you to integrate your wireless environment with your wired network and cloud-based resources to build an enterprise connectivity foundation that is easy to manage and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, placement and setup of Aironet wireless access points to work with your unique workplace layout, building structure, and expected network traffic.

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    Systems Management Server offers extra capability for change and configuration management of Windows-based networks through introducing Feature Packs. Feature Packs lower the net administrative expense of managing and deploying software by making it easier to copy system images, manage mobile computers, and operate management utilities. In addition to advising you about techniques to save management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to plan and implement IT tasks that cover processes that Feature Packs are intended to streamline. Progent's adoption and update services can lower cost and reduce business disruption as you transition to the latest operating systems and programs. Progent's wireless consulting experts can show you how to define sensible processes and policies to manage handheld computers and intelligent portable phones so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security plan that includes standards, processes and IT products to keep your IT network protected.

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    Microsoft Forefront TMG 2010 builds on the powerful security capabilities of Microsoft ISA Server 2006 and offers a centrally managed web gateway that delivers a one-server solution for an array of security functions such as an application layer and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, Virtual Private Network management, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security reporting capabilities, allows custom reporting powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual machine to lower costs and improve availability. Progent's Microsoft-certified consultants can assist your company to plan and carry out pilot and production deployments; integrate Forefront Threat Management Gateway with Windows 2008, AD, SQL Server, Exchange Server 2010, and Microsoft SharePoint; set up Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing support and repair services. Progent's consultants can also help your organization to migrate economically to Forefront Threat Management Gateway from ISA Server.

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    Progent's Cisco Meraki Wi-Fi access point experts provide online and on-premises support services to assist businesses of any size to plan, deploy, maintain, expand or troubleshoot Wi-Fi networks that include Cisco Meraki wireless access points. Progent can assist your business to configure and manage Cisco's Meraki-based wireless networks for sites that can range from a teleworker's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco products including Catalyst and Nexus switches, ASR routers and firewalls to create a cohesive network infrastructure that delivers identical access, responsiveness, security, manageability and uptime for wired and wireless clients irrespective of their location or device.

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    Progent's consultants offer online and on-premises consulting services for companies of any size to assess the benefits of upgrading to Microsoft Skype for Business from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist you to design an on-premises, cloud-based or hybrid topology; integrate Skype for Business with SQL Server,Exchange, SharePoint and Microsoft or Microsoft 365; set up high-availability solutions; interface Skype for Business with your PSTN gateway; and interface with other communication systems like Cisco UC. Progent's certified information security consultants can help you design and validate a security environment for your Skype for Business deployment that meets regulatory requirements.

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    SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the rapid creation of a new generation of enterprise-class programs that can give your company a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the capability to query across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft integration, ensures you success in designing, installing and administering Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET environment.

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    Microsoft Windows Server 2008 represents an important advance in making IT networks more protected and available, easier to virtualize and administer, higher performing, and able to provide a better platform for web publishing. Progent can help your business benefit fully from the enhancements incorporated into Windows Server 2008 by providing Microsoft-certified consulting, troubleshooting, education, temporary staffing, monitoring, and security engineering services.

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