Low-cost Computer Troubleshooting from Microsoft certified Experts for Businesses in Chandler, AZ
By offering professional support when you need it, providing in-depth knowledge for key business applications, providing high-value services such as virtual server hosting, billing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent allows you to increase the business value of your It network and minimize support expenses. Progent recognizes that information system protection, reliability, and efficiency are as critical to small businesses as to large enterprises but that smaller organizations lack the leverage to spend heavily in computer technology and internal support groups. Progent's basic value proposition is that no IT support firm can match Progent's capability to provide the network support your business needs whenever you require it and at prices you can justify.

For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the technical skills of your in-house IT service staff. Co-sourcing can save money and help meet schedules for major projects like application development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to certified consultants to help your business to design and implement your cloud computing strategy.

Main Technologies Serviced by Progent for Office Networks in Chandler, Arizona
Progent's group of certified engineers offers support for virtually all aspects of information systems found in businesses of any size. Technologies served by Progent in and around Chandler include:

Support Delivery Options Available for Chandler, Arizona Companies
Progent has a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, and network administration. Progent's model for delivering network support is built on the Help Desk structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism promotes fast response, comprehensive activity documentation, reliable follow-through, and strict expense monitoring for an array of IT service delivery options that include online troubleshooting, on-premises support, and high-end consulting.

  • Online Service
    Progent's Technical Response Center offers urgent and routine online support for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can help customers to troubleshoot and fix network issues without the expense or delay of in-person support visits. The background of Progent's network engineers allows them to resolve most IT issues rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup process for new customers to accommodate urgent network problems and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional details concerning Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent provides on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's online support experts to deliver small companies the ideal combination: on-premises support professionals when you require them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The response time for on-site service calls is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more details about how to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, refer to Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting. For details, visit Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent provides small companies affordable access to world-class consultants who can provide help with vital products and technologies such as Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero threat assessment products, company-wide network security engineering, fault tolerant network design, virtualization strategies, plus integration, customization and support for small business applications including financials, operations, management reporting, sales automation, and productivity software. Progent can help with one-time projects including office relocations and major system upgrades, extended initiatives such as customizing a legacy ERP system to a current MS Dynamics 365 package, database software development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency response such as data restoration and virus removal.

  • Network Infrastructure Expertise for Telecommuters
    Progent can assist small and mid-size companies to plan, implement and troubleshoot the network infrastructure required for at-home workers. Areas of network infrastructure for which Progent's experts can provide support include safe and convenient VPN connectivity, VDI desktop software, router configuration, wireless network planning and deployment, and reliable Internet access. For information about Progent's infrastructure consulting services for teleworkers, see infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only provides the highest level of dependability and extensibility but that is also easy for clients to transfer to a different service firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit small businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can support the mixed- platform and non- standardized environments typical of smaller companies, and retains ownership of the software in the customer's possession so that moving to a new virtual host is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online support to help companies of any size connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine on-premises IT assets along with public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex array of network products such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified security experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on network protection and can assist with complex security projects such as SIEM solutions to help companies meet business guidelines and government regulations for IT information security and incident reporting.

The breadth and depth of Progent's consulting team offer a powerful array of advantages to clients trying to increase the business value of their information system within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry experience, at the forefront of IT support, performing a broad variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not only expert IT capability, but also a consultant with field-tested methods for repairing real-world network problems rapidly. Find out more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no registration charge and requires no retainer for support services provided during regular business hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with big invoices for quick fixes. An additional advantage of by-the-minute invoicing is that customers are less tempted to allow incipient issues to stay unaddressed until they grow into big ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports given by each staff member to every client. The practice of detailing and organizing service records results in more efficient support and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who won't release vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has few competitors. Small companies who utilize independent service providers or who employ internal support staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Chandler, Arizona company needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 migration consulting to assist organizations of any size to plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can assist you to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.

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