Expert Online Troubleshooting for Chandler, Arizona Small Business Computers from World-class Consultants
Small companies have traditionally been ignored by large network support organizations. Many small companies allow themselves to become overly reliant on freelance consultants or small support firms who lack the bandwidth or extensive skill sets to respond promptly or efficiently to technical emergencies. Still other small companies turn to giant service providers that employ personnel taught to offer by-the-numbers solutions to ordinary issues but who do not have the experience and versatility to deal with the diversity of configurations and lack of standards that characterizes small business information networks.
Progent's time-tested approach to delivering affordable and effective technical service to small businesses has made Progent among the top Microsoft-certified IT consulting organizations in the industry. Progent has provided remote support to businesses in every state in the country (See Progent's customer testimonials).
For larger companies, Progent offers co-sourcing services to reinforce the technical skills of your in-house IT service personnel. Co-sourcing can reduce expenses and help meet schedules for major projects such as software programming, disaster recover/business continuity preparedness, network security audits, office consolidations, or technology migrations.
Progent can in addition offer the services of certified consultants to help your business to plan and implement a sensible cloud computing strategy.
Primary Technical Areas Supported by Progent for Businesses in Chandler, Arizona
Progent's nationwide team of world-class experts provides assistance for virtually all aspects of network technology used by companies of all sizes. Areas supported by Progent in Chandler include:
Service Delivery Options Available for Chandler, Arizona Companies
Progent offers a selection of options for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Contact Center Support Model ensures fast response, thorough activity records, consistent follow-up, and tight expense control across a range of IT support delivery options that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help customers to analyze and repair hardware and software issues without the cost or delay of in-person support visits. The experience of Progent's IT consultants allows them to resolve the majority of network problems quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for new clients to address urgent network problems and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent provides onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online service experts to give small and midsize businesses the best of both worlds: on-premises service professionals when you need them as well as the on-line help of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The wait time for on-site support calls is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more details concerning how to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, refer to Help Desk Services.
- Consulting Services
Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant network engineering, virtual server strategies, plus integration, customization and training for small business software including accounting, ERP, reporting, CRM, and office productivity suites. Progent can help with one-time projects such as site relocations and massive software upgrades, longer term initiatives like management reporting software development and support, relational database software development and administration services, and web development, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network management, or urgent response like data restoration and malware removal.
- Application Server Hosting
Progent can host critical applications such as Exchange and SQL Server to provide small businesses with greater levels of reliability, security, and performance than is possible with the class of in-house data center that is practical for most small and midsize companies. Because Progent uses the same data centers that support the equipment of many of the planet's biggest information technology organizations, Progent can save you the investment in building and managing the systems needed for world-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and revisions remain updated, protection and performance is continually monitored, and systems are regularly backed up and available for full and rapid restoration. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's servers in a setting that not only provides the highest degree of availability and extensibility but that is in addition convenient for clients to migrate to a different service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while getting world-class reliability and an unprecedented degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed solution, can handle the multi- platform and loosely standardized networks common with small companies, and retains control of the software licenses in the customer's hands so that moving to a new virtual host is fast, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote support services to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified security consultants,
CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on network protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory requirements for network data security and reporting.
The breadth and size of Progent's consulting team offer a powerful array of advantages to companies trying to maximize the productivity of their IT network within an affordable budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the front lines of IT support, performing a wide range of technical projects for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just expert IT skills, but also a support engineer with proven methods for solving real-world IT problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you are charged just for received support. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no retainer for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity eliminates major bills for fast repairs. An additional advantage of by-the-minute pricing is that customers won't be tempted to allow simple problems to fester until they grow into major problems.
Read more details concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation given by every staff member to each customer. The discipline of documenting and archiving support records results in more efficient support and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Small businesses who work with independent service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, secure, and productive.
Learn additional information about Progent's knowledge transfer services.
If your Chandler, Arizona business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Technical Help
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).