Affordable Computer Tech Support from Microsoft and Cisco certified Professionals for Businesses in Chandler, AZ
By offering world-class support when you require it, providing specialized expertise for critical applications, offering innovative services like virtual server hosting, billing solely for help delivered, and charging no sign-up or retainer fees for standard services, Progent helps you to maximize the competitive value of your information system and minimize service costs. Progent understands that network security, dependability, and efficiency are as important to small businesses as to large corporations but that small organizations don't have the leverage to spend aggressively in information technology and in-house support staffs. Progent's fundamental value proposition is that no network consulting organization can match Progent's ability to provide the network support expertise your company needs whenever you require it and at a cost you can justify.
For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network support staff. This can cut costs and help meet schedules for big projects like software design and development, business continuity planning, security evaluations, office consolidations, or technology migrations.
Progent can also provide the services of certified experts to assist your company to design and execute a sensible cloud computing strategy.
Key Practice Areas Supported by Progent for Office Networks in Chandler, Arizona
Progent's team of certified experts provides assistance for all facets of network systems used by companies of all sizes. Practice areas supported by Progent in Chandler include:
Support Delivery Options for Chandler, Arizona Businesses
Progent has a selection of options for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering network support services is based on the Call Center operational structure common to big IT groups. Progent's Help Desk Call Center Support Mechanism ensures fast response, thorough service records, reliable follow-through, and strict cost monitoring for an array of network service delivery modes that include remote repairs, on-premises support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and fix hardware and software issues without the cost or delay of in-person service visits. The background of Progent's IT consultants makes it possible to resolve most network issues quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time clients to accommodate urgent network problems and Progent charges per minute with no sign-up fees or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out more details concerning Progent's online network troubleshooting services.
- On-site Support
Progent provides on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service experts to deliver small businesses the best of both worlds: in-person service technicians when you require them plus the remote help of Progent's worldwide team of network engineers, security professionals, and business application programmers. The response time for on-site support visits is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more about how and why to register for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues. for more information, refer to Help Desk Services.
- IT Consulting Services
Progent provides small businesses budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies such as
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, fault tolerant it system engineering, virtual server strategies, plus configuration, programming and training for business software including accounting, operations, business analytics, CRM, and productivity packages. Progent can help with short-term projects such as office moves and massive software migrations, extended initiatives like management analytics software development and customization, relational database software development and DBA services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency services like data restoration and malware removal.
- Application Hosting
Progent can host critical business applications such as Exchange Server and Microsoft SQL Server to provide small businesses with greater levels of reliability, protection, and recoverability than is feasible with the class of on-site data center that is practical for the majority of small organizations. Since Progent uses the same data centers that host the equipment of many of the planet's largest IT organizations, Progent can save you the expense of creating and managing the systems needed for enterprise-class environmental control, power failover, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain current, protection and performance is continually monitored, and systems are consistently backed up and ready for complete and rapid restoration. Learn additional information about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for the entirety of a small company's production servers in an environment that not only provides the highest degree of fault-tolerance and scalability but that is in addition easy for clients to migrate to a different service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that allow small businesses with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and IT management while getting enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and keeps control of the licenses in the customer's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert remote consulting services to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize physical IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of infrastructure products including firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of system protection and can help with advanced security projects like SIEM solutions to help enterprises meet business standards and government requirements for IT data security and incident reporting.
The scope and depth of Progent's engineering team offer a powerful set of benefits to clients trying to maximize the productivity of their IT system within a realistic budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry background, at the forefront of IT support, executing a broad variety of technical projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This ensures that you get not only world-class technical help, but also a consultant with proven approaches for solving real-world IT problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you are invoiced just for received support. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with major invoices for quick fixes. Another benefit of by-the-minute invoicing is that customers are not tempted to permit less critical problems to stay unaddressed until they grow into big problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports given by each consultant to every customer. The discipline of documenting and archiving support activity results in more efficient service and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Small companies who utilize independent consultants or who employ in-house IT staffs gain when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and efficient.
Learn more about Progent's knowledge transfer services.
How to Contact Progent
If your Chandler, Arizona company wants to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Help
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).