Chandler, AZ Online Help from Certified Computer Service Professionals
Progent's computer help services can provide your Chandler, AZ business low cost and consistent access to Microsoft and Cisco certified IT experts. By providing IT consulting service when you need it, providing specialized knowledge for mission-critical technologies, delivering unique support such as automated server monitoring, and invoicing only for services you use, Progent offers your Chandler, Arizona company an affordable solution for maximizing the productivity and profitability of small office information systems. If you run an on-premises system, rely on cloud-based resources, or have a hybrid cloud-and-local network, Progent is the intelligent way for organizations to build and support a reliable and safe information system and to have fast availability of the experienced support usually available only to enterprises who can set up a large internal information technology group.
For larger companies, Progent offers co-sourcing support to add to the skills of your in-house network service group. Co-sourcing can cut costs and minimize technical risks for major projects such as application development, business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to certified experts to assist your company to design and execute a sensible cloud computing strategy.
Key Technologies Serviced by Progent for Chandler, Arizona Businesses
As a Microsoft-certified Partner IT service firm with a world-class group of Cisco Certified CCIE network consultants and Apple Computer accredited consultants, Progent offers urgent assistance and affordable remote consulting to Chandler, AZ companies for a wide range of computer technologies such as:
Support Delivery Options Available for Chandler, Arizona Companies
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, hosting, and network administration. Progent's model for delivering IT support services is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model promotes rapid support, thorough activity documentation, consistent follow-through, and strict expense control across a range of IT support delivery options that include online troubleshooting, in-person support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned service professionals can help clients to analyze and fix network issues without the expense or delay of in-person service visits. The background of Progent's network engineers allows them to resolve most network issues rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time customers to address urgent network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional information concerning Progent's online network support services.
- Onsite Support
Progent offers on-site technical assistance for registered customers in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote service engineers to give small and midsize businesses the ideal combination: on-premises service professionals when you need them plus the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The wait time for on-site support calls is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more concerning why to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems. To learn more, refer to Help Desk Services.
- Consulting Expertise
Progent provides small and midsize companies affordable access to world-class consultants who can provide assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security consulting, non-stop network consulting, virtualization strategies, plus configuration, programming and support for business programs including financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including office relocations and massive software migrations, longer term projects like management analytics application development and customization, database application programming and DBA support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network management, or emergency response like disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host key applications such as Exchange and SQL Server to provide small companies with higher levels of dependability, security, and recoverability than is feasible using the type of in-house data center that is realistically affordable for the majority of small companies. Since Progent utilizes the same facilities that support the equipment of many of the world's largest information technology companies, Progent can eliminate the cost of building and managing the systems required for enterprise-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain updated, security and performance is constantly monitored, and systems and data files are regularly backed up and ready for complete and prompt restoration. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small organization's production servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition simple for clients to migrate to another support firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit companies with multi-vendor networks to save significantly on the expense of hardware, system maintenance, and IT administration while achieving world-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can handle the multi- OS and loosely standardized environments typical of smaller companies, and retains control of the licenses in the client's possession so that moving to a different virtualized system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced online consulting support to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine on-premises IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated array of network technologies such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide view of system security and can assist with advanced security programs like SIEM solutions to help companies comply with business guidelines and government regulations for network information security and reporting.
The breadth and depth of Progent's engineering team offer a unique set of benefits to companies trying to increase the business value of their IT network within a reasonable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry experience, at the front lines of network support, executing a broad range of technical projects for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This ensures that you get not just expert IT capability, but also a consultant with proven methods for solving actual network problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for phone support and on-site help by the minute. As a result, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no sign-up charge and requires no retainer for support services provided during regular working hours. Many service organizations demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity eliminates major bills for fast fixes. An additional benefit of by-the-minute invoicing is that customers are not tempted to permit incipient problems to fester until they grow into big ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Support
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation given by each staff member to every customer. The practice of detailing and organizing support activity allows more efficient support and eliminates a slew of common problems such as when a service customer is virtually held captive to a consultant who wonít release vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces few competitors. Small companies who work with independent consultants or who employ in-house IT staffs gain when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
In case your Chandler, Arizona company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Assistance
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).