Affordable Network Troubleshooting from Microsoft Certified Experts for Businesses in Chandler, AZ
By offering professional support when you require it, making available specialized knowledge for critical business applications, offering innovative services such as virtual data center hosting, invoicing only for services delivered, and charging no setup or retainer fees for standard services, Progent helps you to maximize the business value of your It network and cut support costs. Progent appreciates that network security, reliability, and performance are just as important to small businesses as to large enterprises but that small companies don't have the economy of scale to spend heavily in information technology and internal support staffs. Progent's fundamental value proposition is that no network consulting organization can equal Progent's ability to provide the network support your business needs whenever you need it and at a cost you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house network service personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like software development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified experts to help your company to design and execute a sensible cloud strategy.

Primary Products and Technologies Serviced by Progent for Business Networks in Chandler, Arizona
Progent's nationwide team of certified experts offers help for all aspects of network systems used by businesses of all sizes. Practice areas served by Progent in and around Chandler include:

Support Delivery Options for Chandler, Arizona Companies
Progent has a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting services, and network administration. Progent's model for providing IT support services is based on the Help Desk operational structure common to larger IT support groups. Progent's Help Desk Service Model ensures rapid response, comprehensive activity records, dependable follow-up, and tight cost control across a range of IT support delivery modes that include remote repairs, onsite help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can help customers to troubleshoot and repair hardware and software issues without the cost or delay of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup process for new clients to accommodate urgent situations and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Find out additional information about Progent's remote network troubleshooting services.

  • On-site Service
    Progent offers onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in conjunction with Progent's online service experts to give small businesses the best of both worlds: onsite support technicians when you need them as well as the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The response time for in-person support visits is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details about how and why to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who require prompt and dependable support from a professional Contact Center with efficient phone support, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Because smaller businesses typically have tight information technology funds and can spare scant management attention for dealing with IT support, Progent's Helpdesk Services could be the most cost-effective option to ensure that business computer networks are always productive. Learn more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of world-class IT professionals who can provide help with critical technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network protection consulting, high availability network consulting, virtualization solutions, plus configuration, programming and training for small business applications such as financials, ERP and MRP, management reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects such as site moves and massive software upgrades, longer term projects such as business reporting software development and customization, relational database application programming and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical applications like Exchange and MS SQL to provide small companies with greater degrees of availability, security, and recoverability than is possible with the type of internal data center that is realistically affordable for most small and midsize companies. Because Progent uses the same data centers that support the equipment of many of the planet's biggest IT companies, Progent can save you the investment in creating and managing the infrastructure needed for world-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain current, protection and performance is constantly tracked, and systems are regularly backed up and ready for full and rapid recovery. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small company's servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is in addition easy for customers to migrate to another service firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow businesses with mixed environments to benefit significantly on the expense of capital equipment, infrastructure support, and IT administration while getting enterprise-class dependability and an unprecedented level of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered solution, can support the mixed- OS and loosely standardized networks typical of smaller companies, and keeps ownership of the software in the client's possession so that migrating to a new virtual system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote consulting to help businesses of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on system protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory requirements for IT data protection and reporting.

The scope and depth of Progent's engineering staff offer a powerful array of benefits to companies wishing to increase the productivity of their IT network within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, at the forefront of network support, executing a wide variety of IT tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not just expert technical help, but also a support engineer with proven approaches for solving actual IT problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for online service and on-premises help by the minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during normal business hours. Many service organizations demand large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids major invoices for fast repairs. Another benefit of granular billing is that your company will be less inclined to permit less critical issues to stay unaddressed until they become major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by each consultant to each client. The practice of documenting and archiving service activity allows more efficient support and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces little competition. Small businesses who work with independent service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, protected, and efficient. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Chandler, Arizona company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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