Chandler, Arizona Microsoft and Cisco Certified Consulting Firm

Support Delivery Alternatives for Chandler, Arizona Businesses
Progent offers a selection of options for providing small businesses with cost-effective computer services for technical support, system architecture, and IT administration. Progent's model for delivering IT support is based on the Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Model promotes rapid response, thorough activity documentation, dependable follow-through, and strict cost monitoring across an array of IT service delivery alternatives that include remote repairs, on-premises help, and top-level consulting.

• Remote Support
  Progent’s Technical Response Center (TRC) provides urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person support visits. The experience of Progent's network consultants allows them to resolve the majority of network issues quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration process for new clients to accommodate emergency situations and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more details concerning Progent's remote computer support expertise.

• On-site Support
  Progent offers on-site technical support for signed-up customers in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's remote service engineers to deliver small and midsize businesses the ideal combination: hands-on service professionals when you require them plus the remote expertise of Progent's seasoned team of network consultants, security professionals, and business software developers. The response time for in-person support visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more about how and why to register for Progent's onsite computer service.

• Phone Support
  Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. For details, refer to Help Desk Services.

• IT Consulting Expertise
  Progent provides small companies budget-friendly access to world-class consultants who can provide help with vital technologies such as
• Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network protection consulting, high availability it system engineering, server virtualization solutions, plus integration, programming and support for business software including accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects including site moves and major software migrations, extended initiatives like customizing an older ERP platform to a current Microsoft Dynamics or Dynamics 365 package, relational database application development and administration services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system administration, or emergency services such as data restoration and malware cleanup.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the top degree of dependability and extensibility but that is in addition easy for customers to transfer to a different service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit small businesses with mixed networks to save dramatically on the expense of capital equipment, system support, and IT administration while achieving world-class reliability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can support the multi- platform and loosely standardized environments typical of small businesses, and keeps control of the software in the customer's hands so that migrating to a new virtual host is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

• Hybrid Cloud Integration Consulting Services
  Progent offers advanced online support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
  Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight DPS: Managed Cloud Backup
  ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your Progent consultant so any potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated array of network technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a company-wide perspective on system security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government requirements for IT information security and reporting.

The scope and size of Progent's engineering team bring a powerful array of advantages to clients wishing to maximize the business value of their information network within a realistic budget. These advantages include:

• Best Industry Practices
  Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, in the trenches of network support, performing a broad variety of IT tasks for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This means that you get not just expert IT help, but also a support engineer with field-tested approaches for resolving actual network problems quickly. Find out additional information about Progent's best practices for network consulting.

• Granular Pricing Structure
  Progent's pricing policy is to charge for remote service and on-site visits by the minute. Consequently, you are charged only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no sign-up charge and asks no retainer for services provided during regular working hours. Many support firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with big invoices for quick repairs. Another advantage of granular pricing is that you are less tempted to permit minor issues to fester until they become big ones. Learn more details concerning Progent's value pricing for IT outsourcing.

• Full Reporting of Network Support
  Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports given by every consultant to every client. The discipline of documenting and organizing service records results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who won’t release vital service information. Read more about Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has few competitors. Small businesses who utilize freelance consultants or who maintain internal IT personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and efficient. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Chandler, Arizona company needs to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Online Network Help
For fast online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).