Expert Online Technical Support for Chandler, Arizona Networks from World-class Engineers
Small businesses have typically been ignored by major IT support organizations. Some small businesses permit themselves to become dangerously dependent on individual consultants or small support organizations who don't have the size or extensive knowledge to respond quickly or efficiently to technical crises. Still other small businesses turn to giant support firms staffed with personnel trained to provide by-the-numbers fixes for ordinary issues but who are missing the background and technical scope to deal with the variety of configurations and lack of standards that characterizes small company IT networks.

Progent's time-tested approach to providing affordable and effective technical support to small businesses has made Progent among the premier Microsoft-certified IT consulting organizations in the industry. Progent has provided online support to businesses in every state in the United States (See Progent's client testimonials).

For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal IT support team. Co-sourcing can save money and help meet schedules for major projects such as software programming, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited experts to assist your company to design and implement a sensible cloud computing strategy.

Key Technologies Serviced by Progent's Consultants for Business Networks in Chandler, Arizona
Progent's nationwide group of industry certified consultants provides assistance for all facets of network systems found in companies of any size. Technologies supported by Progent in Chandler include:

Support Delivery Options for Chandler, Arizona Companies
Progent has a selection of alternatives for providing small and midsize companies with cost-effective IT services for technical support, consulting, and network administration. Progent's paradigm for delivering IT support services is built on the Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Service Mechanism ensures fast support, thorough service records, consistent follow-up, and strict expense control across an array of network support delivery alternatives that include online troubleshooting, onsite help, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of IT issues rapidly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup procedure for new clients to accommodate urgent network problems and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more information about Progent's remote computer support services.

  • Onsite Service
    Progent offers onsite technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote support experts to deliver small companies the best of both worlds: hands-on support professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The wait time for in-person service calls is typically less than one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more details concerning how and why to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation tool for handling service requests, ticketing, ownership, status tracking, and reporting. To learn more, see Progent's shared Help Desk services.

  • Consulting Expertise
    Progent offers small businesses affordable access to world-class consultants who can deliver assistance with critical technologies including Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero penetration test products, network protection consulting, high availability network engineering, virtual server strategies, plus configuration, customization and support for business applications including accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with one-time projects such as office moves and major software migrations, longer term projects such as upgrading a legacy MRP platform to a modern Microsoft Dynamics or Dynamics 365 solution, database software development and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system management, or emergency services like data restoration and malware cleanup.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can assist small and mid-size businesses to design, deploy and troubleshoot the network infrastructure required for remote workers. Areas of infrastructure where Progent's consultants offer assistance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure platforms, router integration, wireless network design and deployment, and reliable Internet connectivity. To learn about Progent's network infrastructure consulting expertise for a remote workforce, go to network infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small organization's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also convenient for customers to transfer to a different service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow companies with mixed networks to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while getting world-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can support the mixed- OS and loosely standardized networks typical of small companies, and retains control of the software licenses in the customer's hands so that moving to a different virtual host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers expert online support to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-premises device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to deliver centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of network security and can help with advanced security programs like SIEM solutions to help companies meet industry standards and government mandates for IT data security and incident reporting.

The breadth and size of Progent's consulting staff bring a unique set of advantages to organizations wishing to maximize the business value of their IT network within a realistic budget. These advantages include:

  • Best Methodology
    Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, at the front lines of network service, executing a wide range of IT projects for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not just expert IT capability, but also a consultant with proven approaches for solving real-world IT problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for remote support and on-site help by the minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for services provided during normal business hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids big invoices for fast repairs. Another advantage of granular billing is that customers will be less tempted to allow less critical issues to fester until they become major ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small service firms who offer scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation given by each staff member to every client. The discipline of detailing and organizing service records allows more effective service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who won't let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Small businesses who utilize freelance consultants or who employ in-house support personnel gain when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Chandler, Arizona company needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's accredited security and compliance engineers can conduct security evaluations of enterprise-wide security to determine your company's cybersecurity profile compliance with recognized international cybersecurity standards. Progent can provide subscription-based managed services for security monitoring, on-demand network-wide security reviews, and targeted cybersecurity evaluations for critical areas of cybersecurity like endpoints or ransomware-safe backups. Progent's certified security experts can also carry out comprehensive information security assessments to validate your company's compliance with important industry security standards including HIPAA, NIST, and ISO 17799.

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    Progent's software experts have worked for 20 years with .NET technologies and the Visual Studio development system and are able to build or modernize .NET apps quickly and affordably.

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    Top Quality Solaris Engineer

    Progent's Solaris family consulting services offer small companies and developers support for administering and supporting Sun Solaris environments that coexist with Microsoft-powered technology. Progent can give your business access to Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise offers you an easy single source to help you create and manage a protected and reliable cross-platform network and communications solution that allows Solaris and Microsoft coexistence by combining Microsoft Windows with popular versions of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.

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    Progent provides several essential kinds of Help Desk support including Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft experts offers your customers instant access to a dependable support group with extensive experience delivering phone support and online troubleshooting for networks powered by Microsoft products. Progent's concentration is on giving the support Call Center a respected reputation as a key contributor to business productivity. Progent's goal is to resolve rather than simply report problems.

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