Low-cost Network Troubleshooting from Microsoft and Cisco certified Consultants for Businesses in Chandler, AZ
By offering world-class support whenever you require it, making available in-depth expertise for critical business applications, providing innovative services like virtual server hosting, billing only for help you receive, and charging no sign-up fees or retainers for standard services, Progent enables your company to maximize the business value of your It network and reduce service costs. Progent understands that network security, dependability, and performance are just as critical to small businesses as to large enterprises but that smaller companies don't have the leverage to invest heavily in information networks and internal support groups. Progent's fundamental value proposition is that no network consulting firm can match Progent's ability to provide the IT support your business requires when you require it and at a cost you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the technical skills of your internal network support group. Co-sourcing can save money and minimize technical risks for big IT initiatives such as software programming, business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide access to accredited experts to help your company to plan and implement your cloud strategy.

Main Practice Areas Supported by Progent for Businesses in Chandler, Arizona
Progent's team of industry certified engineers offers help for virtually all facets of network technology found in companies of any size. Practice areas supported by Progent in and around Chandler include:

Service Delivery Alternatives for Chandler, Arizona Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, and IT administration. Progent's model for providing network support services is based on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough activity documentation, reliable follow-up, and strict expense monitoring for a range of IT service delivery alternatives that include remote troubleshooting, in-person support, and top-tier consulting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can assist customers to analyze and repair network issues without the cost or delay of in-person support visits. The experience of Progent's network consultants makes it possible to resolve most IT issues quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time customers to accommodate urgent situations and Progent charges per minute with no startup fees or minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional details about Progent's online computer support expertise.

  • On-site Support
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online service engineers to deliver small and midsize companies the optimal solution: on-premises support technicians when you need them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for in-person service visits is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details about how and why to register for Progent's onsite network support.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues. To learn more, see Online Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can provide help with critical products and technologies including
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security engineering, fault tolerant it system consulting, virtual server solutions, plus integration, customization and support for small business programs including accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can help with one-shot projects such as site moves and massive software migrations, longer term projects such as business analytics application programming and support, relational database software development and administration support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency response such as data restoration and malware cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest level of availability and expandability but that is also easy for customers to migrate to a different service provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that permit businesses with mixed networks to save dramatically on the costs of hardware, system support, and IT management while achieving enterprise-class dependability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can handle the multi- OS and loosely standardized environments common with smaller companies, and keeps control of the licenses in the customer's possession so that moving to a different virtualized system is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote consulting support to help companies of any size connect their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine local IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Chandler, Arizona Small Businesses
Progent's size, depth of information technology expertise, and familiarity with corporate IT support allow small companies to sidestep the pitfalls associated with over dependence on thinly staffed support organizations or independent consultants.

Working with Progent's Experts enables your small business to:

  • Avoid Excessive Dependence on Freelance Consultants
    For network support, smaller companies sometimes rely excessively on freelance consultants. Though freelance support engineers have lower expenses than more substantial support organizations and can afford to charge apparently smaller fees, they are frequently spread too thin to react rapidly to urgent situations. If an independent consultant is occupied with different customer, ill, on vacation, or in class, the lack of backup staff may require your business to go without assistance in case of a crisis. As your company expands, system unavailability or difficulties with critical applications become more expensive. The money you thought you were conserving on an independent consultant can disappear fast due to lower productivity. Also, when independent engineers encounter unfamiliar technologies, the lack of a big engineering group to fall back on for help requires them to train with the meter running while your business ends up with the bill for their continuing education.

  • Have Access to Certified Professionals in Advanced IT Solutions
    Many smaller service organizations or freelance engineers specializing in small business IT support are capable of delivering routine solutions but lack the background to deal efficiently with complicated IT infrastructures that have a variety of platforms, multiple sites, VoIP systems, remote workers, interconnected financial and analytical software, data-driven web sites, and specialized business applications. Progent's background with worldwide companies and Progent's extensive team of experts can be valuable to your business because big-company networks are inherently complex, support problems demand thorough knowledge in numerous technical areas, and reaching a high level of stability, availability, and security calls for industry-proven best practices.

  • Create a Solid Foundation for Growth
    Small companies typically start with an IT system implemented on a tight budget. Lacking a strong architecture, a series of improvised repairs often get tossed onto of a marginal foundation. As a company grows, reliability and expandability issues can obstruct the productivity of the business. Such networks need proper evaluation, smart business analysis, and in-depth expertise to migrate to an IT environment that will act as the solid foundation to meet critical business requirements and ease future growth.

  • Team with Solution Providers, Not Product Resellers
    Small businesses require guidance and insight to navigate through an ever more complex maze of IT options offered for accelerating business growth and enhancing efficiency. Businesses do not need an IT consultant or service firm that attempts to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent provides consulting and services only. This allows Progent to align technical support services with the genuine interests of customers. Combining network support and product selling can lead to a situation where the proposed solution is built around a predetermined vendor rather than being based on the true requirements of a client.

Contact Progent
In case your Chandler, Arizona business wants to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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