Expanding your remote workforce can have a significant impact on IT architecture, security/compliance, and company processes. Progent has two decades of background helping SMBs to plan, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Chandler organization to pick the right technologies and follow best practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent can provide services that go from as-needed guidance for getting you over occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can help Chandler, Arizona organizations to with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, cybersecurity, data protection solutions, and unified management.

Video Conferencing for At-Home Workers
A wide range of video conferencing products from major vendors enable virtual meetings, video conferencing, chat, and content sharing for both onsite users and teleworkers. Many organizations utilize a mix of conferencing products to meet the needs of their various partners and clients. Progent's communications experts can assist your organization to maintain your current conferencing ecosystem and optimize the experience of your remote employees.

  • Skype for Business is Microsoft's popular unified communications product that enables presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist your company to set up and maintain Skype for Business clients to accommodate your remote workforce. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's group video calling platform for iOS and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 simultaneous users for video calls. For details about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session recording, plus editing and playback for future reference and training. For details about Progent's support services for Cisco Webex and for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with capabilities that include video calling, threaded chat, plus data sharing. For details about Progent's consulting expertise for Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these products and assist you to optimize your network infrastructure to host them.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive work-from-home environment for your Chandler, Arizona organization, call 1-800-993-9400 or visit Contact Progent.

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    Progent's Microsoft-certified consulting experts have more than a decade of background designing, implementing, optimizing and fixing SCOM environments and can provide organizations of any size advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to design a topology for SCOM 2012 servers that provides the performance and availability needed to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network fabric and both Microsoft and third-party apps and services. In addition, Progent can provide fast online or on-premises technical support to assist you to remediate serious problems uncovered by System Center 2012 Operations Manager.

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    Microsoft CRM helps small businesses nurture profitable client relationships. Built-in Sales and Customer Service modules allow employees to share data to help improve selling success and offer steady, efficient customer service. Progent can configure the most sensible server and communications environment, including mobile wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your company with a certified MSCRM professional who can help you integrate Microsoft Dynamics CRM with your marketing or customer support databases.

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    Progent can assist you in any and all phases of your migration to Exchange Server 2016 including designing high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; determining storage requirements for your VMs, mailbox databases and log files; configuring hardware load balancing for high-availability CAS services; designing, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and setting up Outlook on the web.

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    Progent offers IT services for mid-size companies who have 100 to 250 system users. The medium size business or office has typically been an underserved segment of the market for IT consulting services. The overhead and service access models of large third-party support organizations make them excessively expensive for the typical small company or small medium business (SMB), which commonly has a modest information technology budget with which to support an information network whose complexity and capability are often comparable to the networks of far bigger companies. Progent's service delivery model, which takes great advantage of remote service, virtual network technology and 24x7 server monitoring, dramatically lowers the network maintenance expenses of a small-medium business while offering the small company with enterprise-level service from certified, IT consultants with background in a broad array of small business technologies. If your medium size organization or small business is searching for the quality of network help needed for a mid-size organization without paying big-company costs, call Progent.

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    Citrix offers a powerful family of products that provide advanced manageability, expandability, and performance for server virtualization and for centralized delivery of Windows desktops and applications. For distributing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed Citrix XenServer and Essentials. Progent's Citrix-certified consultants can help you to evaluate the business advantages of Citrix technology and help you design, validate, implement, optimize, and maintain Citrix solutions.

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    Progent's Cisco-Premier network management consultants can assist you to use Cisco's management tools alongside a variety of specialized third-party products to build a comprehensive network management strategy in order to keep your environment operating reliably, conserve limited resources, guard your data, recover rapidly from hardware breakdown or malicious attacks, and allow you to add or repurpose network resources intelligently and economically as your business grows.

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    Progent's pricing model is to bill for phone service and in-person help per minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for support services provided during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity eliminates large invoices for fast repairs so you won't be tempted to permit simple problems to fester.

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    Progent can help your organization to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, enhance security and compliance, and boost worker output by ensuring that operating systems and applications stay current, managing licensing, and reporting resource usage patterns so you can make informed purchasing decisions. Once you are set to update your SCCM 2007 device management solution, Progent can assist you to prepare for and carry out an efficient migration to SCCM 2012.

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    Progent has been delivering SharePoint support since the first SharePoint product was released over a decade ago, and Progent has the scope of IT knowledge to assist organizations of all sizes to design and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that bring substantial business value to your information network. Progent's Microsoft-certified consultants can help you to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from another collaboration environment; decide if an in-house, Cloud-based or hybrid configuration is best suited for your company; and pick the right edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management outsourcing or can help in individual jobs related to your SharePoint 2013 migration.

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    For large organizations, Progent can leverage in-house network support groups by providing world-class background in supporting key Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server help. For the national or global enterprise with branch offices, Progent can perform as a transparent nearby supplement of enterprise network management. Progentís enterprise consulting services include corporate-wide security, remote branch office support, network design, Sarbanes Oxley conformance, project management, and top-level service for multi-site office environments powered by Enterprise Windows. Progent can offer field consultants and specialists to help with a campus relocation or branch move, or a network designer to help with setting up or utilizing an Internet Data Center or co-location site.

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    Progent's Cisco-certified CCIE networking consultants can assist organization to set up, manage, update, optimize and troubleshoot Cisco Catalyst switches. Progent can also help your business to harden the security of Catalyst switches and move efficiently from outdated appliances to modern models.

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    Progent's Microsoft-certified experts can deliver a variety of network consulting services to assist organizations of any size to deploy, administer, and troubleshoot IT systems that include desktops, notebooks, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's experienced project management consultants can assist to create testing labs to evaluate Windows 8.1 and plan and execute Windows 8.1 deployment plans following proven methodologies.

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    Progent's experts offer Apple macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X consulting, Apple Mac integration with Windows networks, Entourage and Exchange Server help, security services, and one-on-one education. Progent can assist businesses to migrate to macOS from OS X or earlier versions of OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent can also assist your business with iPhone integration and iPad management, or migrating to Apple's iCloud. For computer environments built solely on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, integrating and supporting a network environment that is available, safe, fast and able to achieve your company's business goals.

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    Progent's ProSight Virtual hosting services offer small companies a variety of advantages such as lower capital costs, reductions in operational costs, better executive focus, world-class protection, enhanced availability, and business continuity.

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    The experience of Progent's certified Windows Server consulting team, with an average of more than 11 years of support in Microsoft integration, ensures you success in identifying the version and configuration of Windows 2003 Server that aligns most closely with your business goals. Progent can also help you with designing, deploying, managing and troubleshooting powerful IT applications based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Windows NT.

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