Enlarging your remote workforce may have a significant impact on network infrastructure, security/compliance, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Chandler company to pick the appropriate technologies and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that facilitates teamwork and returns maximum business value. Progent can provide support services ranging from as-needed guidance for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Chandler, Arizona businesses to with any aspect of creating a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Voice/Video Conferencing for Teleworkers
A broad selection of voice/video conferencing platforms from major technology companies enable virtual meetings, video conferencing, chat, and screen/content sharing for both local workers and teleworkers. Many companies use multiple products to meet the needs of their various partners and customers. Progent's communications experts can help you to manage your current voice/video conferencing environment and optimize the productivity of your at-home workforce.

  • Skype for Business is Microsoft's popular communications product that enables real-time presence, IM, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can help your company to configure and manage Skype for Business client software to support your at-home employees. To learn more about Progent's support services for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 simultaneous users for video calls. To learn more about Progent's support services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference. To learn more about Progent's consulting services for Webex as well as for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with features that include voice/video conferencing, threaded chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and help your business to optimize your WAN architecture to run them.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient work-from-home environment for your Chandler, Arizona business, phone 1-800-993-9400 or refer to Contact Progent.

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    Progent provides live online training for an array of desktop apps and operating systems such as Office and Microsoft 365 Excel, Word, Publisher and Visio plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote training offers the advantages of conventional in-person seminars, including instant communication between students and trainers, but avoids the expenses of transportation and the challenge of trying to accommodate the availability of many workers. Available to individuals or groups of all sizes, Progent's virtual training allows the teacher to conduct the class from an online office while the students can be spread across an office or across the the U.S. Live online learning deploys proven teaching mechanisms such as virtual white boards, electronic hand-raising, and collaborative desktops. Classes can be brief and targeted to specialized topics or extended in time and wider in coverage.

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    Microsoft Dynamics GP allows you to expand and manage your company more efficiently by offering deep availability of strategic data and a rapid ROI. Dynamics GP confers important productivity benefits including its ability to expand the presence of your company, handle your accounting, computerize financial operations, standardize procedures throughout your business, improve inventory control, increase order accuracy, grow sales and minimize turnaround time, and maximize cash flow. Progent can show you how to configure and maintain a reliable, safe server and communications foundation to support Great Plains, and can offer experienced Microsoft Dynamics GP support professionals to make sure you derive all the benefits of your Microsoft Dynamics GP business management system.

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    Progent's Cisco-certified VoIP phone and video IP phone experts can help you to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the latest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally known as CallManager, or with Unified CM Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Unified CM applications such as Cisco Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, setting up SIP gateways, deploying Cisco ISR routers with CUBE internetworking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

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    Progent's Cisco-Premier network management engineers can show you how to run Cisco's network management utilities along with a variety of powerful third-party applications to create a comprehensive network management solution to keep your environment running reliably, fully utilize limited resources, guard your data, revive rapidly from hardware failure or malicious assaults, and allow you to add or repurpose network resources sensibly and affordably as your business evolves.

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    Progent's Windows consulting experts can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older version of Windows. Remote and on-premises evaluation and migration services for Windows 10 provided by Progent include ROI estimates, project coordination, compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile management, teleworker connectivity, security and compliance, automated deployment and administration, network optimization, Wi-Fi support, disaster recovery planning, custom training for network management personnel and end users, and ongoing technical help.

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    Cisco's Catalyst line of wireless controllers streamline the management of Wi-Fi LANs by unifying the provisioning and control of Wi-Fi APs, tuning Wi-Fi throughput by limiting the impact of RF congestion, improving Wi-Fi availability with rapid auto-failover, and hardening security by identifying cyber threats and filtering traffic content based on user class and location. Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controllers to manage wireless networks of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi solution or implement a smooth upgrade to Cisco's modern wireless controller technology.

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    Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to protect your Microsoft 365 mailboxes, files stored within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered endpoints.

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    Progent's Microsoft-certified professionals average more than a decade of experience delivering messaging solutions for companies that range from small offices to global corporations. Progent offers affordable support for all editions of Microsoft Exchange Server to strengthen email and virus protection, design fault tolerant email systems, and implement remote and wireless email connectivity. Progent's Microsoft Exchange support services can help you in designing and executing a move from an outdated SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Exchange 2019 Server. In addition provides integration help for Windows 10 and Windows 11 desktops running Outlook and can show you how to integrate Microsoft Outlook Web App (OWA) for popular web browsers. For e-mail virus protection, spam blocking and outbound data leak protection, Progent offers Email Guard email filtering and encryption.

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    Progent's Cisco Catalyst 802.11ax AP consultants offer affordable online and on-premises support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points.

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    Progent can deliver a wide array of affordable online and onsite consulting services to assist your business to deploy, administer, and troubleshoot workstations and mobile devices based on Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.

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    Progent's Helpdesk outsourcing and co-sourcing services help companies to reduce costs and improve productivity.

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