Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Chandler
Progent's consulting support for network service firms in Chandler Arizona enables you to provide your clients Progent's consulting expertise and Help Desk support with your company's brand as a transparent extension of your in-house IT support group. These services can put you on the fast track to grow your client base, expand your service portfolio, satisfy your customers, and improve your bottom line.
Progent's nationwide roster of network experts, desktop integration and troubleshooting technicians, IT admins, and data security professionals have worked as transparent expansions to the support groups of some of the world's biggest IT support firms. Progent's range of expertise allows you to add to the capabilities of your IT support practice, and Progent's close integration with your support team lets you promote and protect your branding.
Progent is a network consulting firm with two decades of experience providing remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)
Using Progent's Services With Your Own Brand
Progent's reseller program for IT service providers offers seamless resale to your customers of world-class services. Progent bills your firm exclusively and performs under your instructions to provide your customers consulting and support services under your branding. In addition, Progent offers an affordable Off-hours Support Service for clients who require 24x7 support.
Help Desk and Ticketing for IT Service Firms
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing systems are not only expensive to acquire and staff, but challenging to configure and maintain. Smaller IT service firms seldom have the required resources. Progent's Service Desk and ticketing solution gives IT service organizations an affordable way to retain their custom branding while delivering their customers world-class desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing platform. The features offered with Progent's Service Desk and ticketing services allow your IT service firm to increase your physical and virtual support workload, the diversity of technologies your firm can handle, the number of locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT service firms include:
Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service firms allows you to act as a single source for virtually all IT guidance and troubleshooting your customers may need. You can build your staff and strategic in-house competencies at your own pace without having to decline opportunities owing to a gap in expertise or the absence of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Chandler, Arizona Companies
Progent's seasoned roster of certified consultants and technical experts can provide Chandler, Arizona companies a wide array of remote consulting and debugging expertise. Practice areas covered under Progent's consulting program for IT service organizations include:
Find Out More About Progent's Consulting Support for IT Service Firms in Chandler, Arizona To learn more details about Progent's reseller program for IT service organizations in Chandler, Arizona, call 1-800-993-9400 or see Contact Progent.