Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Chandler
ProgentProgent's consulting services for network service organizations in Chandler Arizona allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support under your company's brand as a seamless extension of your in-house IT services group. This can ease the way for you to grow your revenue, close gaps in your service portfolio, create happy customers, and increase your bottom line.

Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have acted as transparent extensions to the support groups of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT service business, and Progent's transparency helps you promote and protect your branding.

Progent is an IT support company with two decades of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network experts of any independent computer services firm in the world. Progent has delivered online technical assistance and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's reseller program for network service organizations features seamless resale to your customers of world-class IT services. Progent bills you directly and works under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the heart of an effective IT Call Center. But enterprise-grade ticketing systems are not only costly to acquire and staff, but a hassle to configure and maintain. Small or niche IT support companies rarely have the required financial or human resources. Progent's Help Desk and ticketing program gives IT service organizations a practical way to retain their own branding while providing their clients world-class desktop support services built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing services enable your IT service firm to expand your support workload, the range of technical issues your firm can take on, the number of locations you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop service team provides Level 1 end user help with 1-hour SLA to commence work during normal work hours.
  • Standard support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at additional cost.
  • Optional onsite support in major metros is available across the country at additional cost.
  • You keep complete control of your clients and invoicing.
  • Your customers enter incident reports through your branded Internet portal, an 800 number, or by directing a request to your specified email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details about Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service firms allows your support team to become a sole source for virtually all technical expertise your clients may require. You can build your staff and strategic IT skills at your own pace without having to decline new business owing to a gap in expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house support group, responding to your management, and invoices you rather than your customer.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Detailed Reporting: Progent uses an advanced documentation platform to ensure that all services performed are thoroughly documented. This enables support group to transfer account responsibilities to internal consultants when you have enough people and relevant skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and safely take on more jobs outside your main areas of excellence and serve new geographies without assuming the risks associated with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive IT service provider by delivering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a wide range of technologies and can be a dependable resource for expanding your IT service business.
  • Rapid Problem Escalation: With a large team of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Keep Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help outside the fold.
  • Remote Support Professionals: For two decades, Progent has provided online IT support ranging from Call Center support to advanced consulting. Effective online service saves money and produces fast solutions.
  • Advanced Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Chandler, Arizona Organizations
Progent's nationwide roster of certified engineers can deliver Chandler, Arizona businesses a wide range of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for network service providers include:

Find Out More About Progent's Consulting Program for IT Service Firms in Chandler, Arizona
For more information about Progent's reseller support for network service firms in Chandler, Arizona, call 1-800-993-9400 or visit Contact Progent.