Chandler Expertise for IT Support Providers
Temporary Staff Help
Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Chandler
Progent's consulting support for network service organizations in Chandler Arizona enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a seamless augmentation of your in-house network services group. This can ease the way for you to grow your revenue, close gaps in your service catalog, satisfy your customers, and improve your profits.
Progent's roster of network experts, PC integration and troubleshooting technicians, IT administrators, and data security consultants have worked as transparent adjuncts to the IT staffs of some of the country's largest IT service firms. Progent's range of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.
Progent is a network consulting firm with two decades of experience providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any independent computer support firm in the world. Progent has delivered online IT assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)
Using Progent's Support Services With Your Branding
Progent's reseller program for IT service providers features seamless resale to your customers of world-class services. Progent bills your firm directly and performs under your direction to provide your customers consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who need access to 24x7 technical support.
Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are the heart of an efficient IT Call Center. But modern ticketing platforms are not only costly to license and staff, but challenging to set up and maintain. Small or niche IT support companies rarely have the necessary financial or human resources. Progent's Service Desk and ticketing solution gives IT support organizations an economical way to keep their own branding while providing their clients responsive desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing program enable your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your firm can handle, the number of geographies you can serve, and your hours of availability.
Important features of Progent's Call Center and ticketing solution for IT support firms include:
- Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
- Standard service hours are 5am to 7pm PST, five days per week.
- Extended hours support is available at extra cost.
- Optional onsite service in major metros is available throughout the US at additional cost.
- You retain complete control of your customers and invoicing.
- Your customers enter service requests via your branded Internet portal, a toll-free number, or by directing a request to your specified mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated remotely until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service firms allows you to become a single point of contact for practically all IT guidance and troubleshooting your clients may need. You can grow your staff and core IT skills steadily without having to decline new business due to a lack of expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a transparent extension of your internal support group, responding to your management, and bills you rather than your client.
- Granular Billing: Progent charges by the minute to reign in expenses.
- Extensive Documentation: Progent utilizes an enterprise-class documentation platform to ensure that all IT services performed are fully documented. This allows you to shift account assignments to internal personnel once you have sufficient people and relevant skill sets.
- Safely Grow Your IT Support Business: You can quickly and affordably take on additional opportunities beyond your main areas of excellence and open new geographies without the risks involved with expanding your full-time staff too quickly.
- Strengthen Your Name: You can improve your mind share as a full-spectrum network service provider by delivering more services to more customers using your own brand.
- Flesh Out Your Services Catalog: Progent offers world-class support in a broad array of IT disciplines and can act as a dependable resource for expanding your IT service business.
- Fast Problem Escalation: With a sizable team of high-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
- Keep Your Customers Happy: Happy customers stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from other support firms.
- Remote Technical Support Professionals: For 20 years, Progent has delivered online IT support ranging from Help Desk support to advanced consulting. Efficient online service saves money while delivering fast solutions.
- Advanced Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Chandler, Arizona Businesses
Progent's veteran roster of certified consultants and technical experts can deliver Chandler, Arizona organizations a wide array of remote technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service firms include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure Active Directory Design
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Expertise
- Azure, AWS, Google Cloud
- Online IT Support
- Work from Home Support Services
- Cisco Network
- Juniper Technology
- Cisco Routers Configuration
- Security and Compliance Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Services
- Desktop Tech Support
- Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Consulting
- Virtualization Automation
- Windows Hyper-V Setup
- VMware vSphere and vCenter Configuration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- BYOD Integration
- iPhone Support
- Android Phone Management
- Ransomware Defense and Recovery
- Backup/Recovery Solutions
- Cisco VoIP Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi AP Setup
- Wi-Fi Site Assessments
Find Out More Details About Progent's Reseller Support for IT Service Firms in Chandler, Arizona To learn additional details about Progent's consulting program for IT service firms in Chandler, Arizona, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Microsoft Consulting Best Practices Information Technology Support
Integration Firms Access to External Support Databases
Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry experience, at the forefront of IT support, performing a wide range of technical projects for an extensive mix of customers. Every Progent support professional shares a proven set of individual best practices that are combined into shared best practices training that Progent teaches its support team. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world IT problems quickly.
CCIE Certified Aironet 700 Access Point Remote Technical Support
Immediate Remote Troubleshooting Aironet 802.11ac AP Migration
Progent's Cisco certified wireless networking experts offer affordable remote and onsite help for end-of-life and modern Wave 2 Aironet Wi-Fi access points and Progent can help you to plan and manage wireless environments that incorporate indoor and outdoor/industrial Aironet APs.
iPhone and SharePoint integration Technology Consulting
iPhone DNS Computer Engineer
Progent can provide affordable online assistance to assist you to design, deploy, and troubleshoot any aspect of your iOS and Windows integration efforts and is available for quick tasks to help you get past specific technical roadblocks or long-term engagements to help you complete large-scale initiatives on schedule and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you build or maintain a resilient, protected and efficient infrastructure that aligns with your computing model. Progent also offers online or on-premises training for individuals or groups to help manage and use your iPhones and iPads in a secure, collaborative ecosystem that optimizes the strategic value of your IT network.
Automatic Network Infrastructure Mapping On-site Support
Automatic Network Infrastructure Mapping Computer Engineer
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems.
On-site Technical Support Altaro O365 Teams Chat Backup
Altaro Office 365 Mailbox Backup Network Engineer
Progent is an Altaro partner and can plan and manage a deployment of Altaro O365 Backup to protect your Microsoft 365 mailboxes, files stored on your company's OneDrive Accounts and SharePoint sites, plus Teams Chats.
Top Microsoft, Cisco and Security Certified Experts Extended Call Center Economics On-site Technical Support
Virtual Support Desk Costs IT Consultant
Progent's Help Desk management and co-management service programs help companies to reduce costs and increase productivity.
Cisco CCIE Online Computer Services
Cisco Remote Access Technical Support Companies
Progent's Cisco CCIE network infrastructure experts can assist you to configure, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone consulting, and CUCM/CallManager software support.
network piloting Lab Consulting Services
Consultant Project Management Test Lab
Progent's Test and Training Lab at the QTS Data Center is available for testing line-of-business applications, creating cost-effective system upgrade methodologies, evaluating and optimizing performance, designing or validating business continuity strategies, mitigating compatibility problems, and building training systems for the latest products and technologies. For Progent customers who lack sufficient internal resources to assemble effective pilot systems, the lab reduces capital costs and engineering risk and helps keep vital IT projects on schedule.
Specialist CRISC Certified Information Risk and Information Systems Control Officer
CRISC Certified Risk and Information Systems Control Analyst Consulting
Progent can provide the services of a CRISC-certified risk management consultant to help your company to design and deploy an enterprise risk management solution following leading practices promoted by CRISC and crafted to align with your organization's risk appetite, business objectives, and budgetary guidelines.
Helpdesk for Remote Workforce Specialist
Helpdesk for at Home Workforce Consulting
Progent has two decades of experience helping small and mid-size organizations to plan, implement, optimize, administer, and troubleshoot information networks that incorporate an at-home workforce.
VPN IT Consultant
VPN Technical Consultant
Cisco's security and remote access technology for small to mid-size companies represent a full array of easy-to-administer security hardware and software to help protect your wired and wireless information system. Cisco's Virtual Private Network product family includes routers and switches, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's professional staff of consultants includes experienced specialists with Cisco's CCIE and Cisco Certified Network Professional qualifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection technologies that align best with your business objectives.
Microsoft Certified Partner Engineers Lync Server 2013 disaster recovery
Microsoft Lync Server 2013 IM IT Consultant
Lync 2010 supports IM, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network (PSTN) telephony. Microsoft Lync 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office or Microsoft 365 and simplify management through integration with Active Directory. Lync can also reduce expenses by eliminating Voice-over-IP equipment and subscription services, PBX gear, or legacy video conferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide remote and onsite support to assist you to manage and troubleshoot your existing Lync 2010 deployment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also help you to design and carry out a smooth Skype for Business migration.
Small Office Consultancy Firms
Small Office Consulting Firm
Progent is a pioneer in economically providing enterprise-class IT help to small companies. Progent's achievement in addressing the network support requirements of the chronically underserviced small business market is the cumulative result of major technical and process breakthroughs that have eliminated much of the traditional expenses out of administering network service, injected unprecedented technical expertise into the support mechanism, and dramatically accelerated the repair process.
Hybrid Exchange Online and Exchange on-premises Integration Support
Online Troubleshooting Exchange Online Archiving
Microsoft 365 Exchange Online lets you use cloud-resident virtual machines, mailboxes and other email infrastructure to lower capital expense and administrative overhead. You can use Exchange Online to host all your mailboxes, or you can set up a hybrid architecture that incorporates on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable online technical support to assist your small businesses to evaluate the benefits of Microsoft 365 Exchange Online, plan a solution that aligns with your business needs and budget, carry out a non-disruptive migration from your current Exchange system to one that includes Microsoft 365 Exchange Online, train your management staff and end users, and deliver ongoing consulting and technical support.
Microsoft Windows 8.1 Consultant
Computer Support Consultant Windows 8.1 DirectAccess
Microsoft Windows 8.1 is engineered to power computers from smartphones and slates to engineering workstations. An abundance of new and improved capabilities, such as touch screen interface and iconic tile user interface, offer a broad selection of benefits for companies who know how to exploit them. Progent's Microsoft-certified consultants can help bring your organization up the learning curve with Microsoft Windows 8.1 and make sure you gain significant business value from the product's various technical enhancements.
Oracle Enterprise Manager Consultants
Oracle 10g Technology Consulting
Progent can provide affordable online access to an authorized Oracle database administration consultant or an Oracle application developer. Progent can provide advanced database administration services for any version of Oracle including 10g and 11g and can also assist you to design, create, update, or troubleshoot Oracle database applications written with SQL and PL/SQL. Progent also provides support for Data Guard replication technologies and Oracle Database Resource Manage.
Development Amazon Marketplace Web Service integration
Amazon MWS integration Integration
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, merchants can expand their reach, reduce their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and get to market quickly.
Microsoft Forefront TMG Remote Support Services
Outsourcing Forefront TMG Firewall
Forefront Threat Management Gateway builds on the powerful security capabilities of Microsoft ISA Server 2006 and offers a centrally managed Internet gateway that delivers a single-server platform for a variety of security features including an multi-layer firewall, URL filtering, malware inspection, IPS, application proxy, VPN management, plus HTTP and HTTPS inspection. Forefront TMG 2010 includes advanced web security logging and reporting features, allows customized reporting powered by Microsoft SQL Server, works with Active Directory to simplify authentication, and can be deployed as a virtual machine to cut costs and enhance availability. Progent's Microsoft engineers can help your company to design and execute pilot and production implementations; interface Forefront Threat Management Gateway 2010 with Windows 2008, AD, SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and provide ongoing support and troubleshooting. Progent's consultants can also help your organization to upgrade economically to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Windows and Solaris Consulting Services
Windows, UNIX, Solaris On-site Support
Progent's UNIX family support services provide small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience provides you with a convenient single consulting firm to help you create and maintain a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Microsoft Hyper-V 3.0 Server Virtualization Specialists
MS Virtual Server Administration Website Specialists
Progent's certified consultants can help you evaluate the possible benefits of Hyper-V-based virtualization for your business, perform test implementations to verify Hyper-V's operation with your line-of-business software, evaluate your network architecture for optimal operation with virtual server solutions, help you in moving to Windows Server 2008 and configuring Hyper-V, train your network management staff to track and manage Hyper-V, offer expert consulting help for enhancing the security of your virtual machines, establish and test business continuity procedures that maximize system uptime, and deliver ongoing consulting and technical support including low-cost remote repair and comprehensive Help Desk services.
Computer Consultant Exchange Server
Microsoft Experts Exchange Server 2016 Network Consultants
Progent's Microsoft-certified consultants have 20 years of experience planning, installing, and supporting messaging systems for companies in the and throughout the U.S. Progent provides economical Microsoft Exchange Servers consulting support to ensure that your email environment features compliance, high availability, easy connectivity for off-site and wireless users, time-saving administrative utilities, and productive integration with telecommunications. Progent offers consulting and integration services for Exchange 2016 Server, Microsoft Exchange 2013 Server, Exchange 2010 Server, Microsoft Exchange 2007 Server, Exchange 2003 Server, and MS Exchange 2K Server. Progent can also help small or medium companies to upgrade to Microsoft Exchange 2016 Server or MS Exchange 2013.
Cisco RADIUS Security On-site Technical Support
Cisco RADIUS Security Network Consultants
Cisco's security and remote connectivity solutions for small to medium sized businesses represent a complete array of easy-to-administer protection products to help you safeguard your entire network infrastructure. Cisco's Virtual Private Network line includes switches, firewalls, and VPN solutions. Progent's professional staff of consultants includes experienced specialists with Cisco Certified Internetwork Expert and CCNP qualifications who can help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection technologies that fit most closely with your business objectives.
Slackware Linux Consultancy
Emergency Debian Linux Remote Support Services
If your company is producing UNIX or Linux applications in an environment that has Microsoft Windows-based processors, desktops, and office applications, Progent offers comprehensive IT outsourcing that allows you to focus on your area of high-value know-how without the continual hassle of maintaining your business network. By using smart server monitoring and by providing online and on-site assistance as your company needs it, Progent represents an economical solution for maintaining an IT network that features excellent availability, security, and performance. Progent's Linux developer assistance offerings feature comprehensive it outsourcing, virtual server infrastructure, online and on-premises service and repair, network monitoring services, and Help Desk Call Center outsourcing.
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Placement IT Services
Catalyst Wi-Fi 6 and Wi-Fi 6E Access Point Outsourcing
Progent's Cisco-certified Catalyst 802.11ax WAP consultants can provide affordable online and onsite support for Catalyst Wi-Fi 6 wireless access points.
ransomware vulnerability evaluation Specialists
ransomware vulnerability audit Engineer
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to defend against ransomware or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery procedures, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that reduces your exposure to ransomware and aligns with your company's requirements.
Microsoft Dynamics GP Integration Services
Urgent Dynamics GP Customization Specialist
Progent's background delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer platforms make it possible to create specialized mission-critical applications and eCommerce environments that operate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting services can show you how to design reports that let you analyze your business more effectively, turning uncooked information into valuable insights into your company and customers.
VMware NSX Disaster Recovery Engineers
VMware vCloud Suite Consultancy
VMware's NSX virtual network platform allows you to create entire networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high level of automation independent of the physical components used by the basic IP network. VMware Site Recovery Manager supports automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. When used with VMware's NSX network virtualization platform, VMware SRM can rapidly recover the entire logical network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM and VMware NSX.
Remote Support Troubleshooting
Largest Remote Support Support Outsourcing
For mid-size businesses looking for IT consulting services, Progent can deliver a variety of options including local service, remote support, phone-based Call Center, 24x7 support with automatic system monitoring, temporary staff augmentation, business relocation support, application development, and professional consultation. For midsize companies in California or other areas covered by Progent's onsite consultants, Progent provides expert in-person help for fixing network problems rapidly and economically.
