Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Chandler
ProgentProgent's consulting services for IT service organizations in Chandler Arizona allows you to offer your customers Progent's consulting and Help Desk Call Center support under your company's brand as a transparent augmentation of your in-house IT services group. This can help you add to your client base, close gaps in your service portfolio, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network infrastructure experts, desktop support specialists, network admins, and cybersecurity professionals have worked as seamless supplements to the support staffs of some of the world's biggest IT service firms. Progent's breadth and depth of expertise allows you to add to the scope of your IT support practice, and Progent's transparency helps you elevate and preserve your company's brand.

Progent is an IT support company with two decades of background delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has delivered online technical support and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's consulting program for network service providers features transparent resale to your clients of professional IT services. Progent bills you exclusively and works under your instructions to provide your customers consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind an effective IT Call Center. But full-featured ticketing platforms are not just costly to acquire and staff, but also challenging to set up and manage. Smaller IT service providers do not have the necessary budget or personnel. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to keep their custom branding while delivering their customers world-class desktop support built around an advanced ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Call Center and ticketing services enable your IT service firm to increase your physical and virtual support volume, the diversity of technologies your company can handle, the number of locations you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT support firms include:

  • Progent's remote desktop support group delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises support in larger metros is offered across the country at extra cost.
  • You have complete control of your customers and invoicing.
  • Your customers enter requests by means of your custom branded Internet portal, an 800 phone number, or by sending an email to your designated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details about Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for network service providers allows you to act as a sole point of contact for virtually all technical guidance and troubleshooting your clients may require. You can grow your staff and core in-house competencies at your own pace without having to say no to new business due to a gap in expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your in-house IT service team, under your management, and invoices your firm instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Reporting: Progent utilizes an advanced service reporting platform to ensure that all services delivered are thoroughly described. This makes it easy for support group to shift account responsibilities to internal personnel when you have sufficient people and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and safely accept additional opportunities beyond your core areas of excellence and serve new territories without exposure to the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum network support firm by offering more solutions to more clients using your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier support in a wide array of IT disciplines and can be a reliable reservoir of skills for expanding your IT support operations.
  • Rapid Escalation: Thanks to a sizable roster of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Clients Satisfied: Satisfied clients keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for help from your competitors.
  • Remote Technical Support Professionals: For two decades, Progent has provided online network support from Help Desk services to high-level consulting. Effective online service cuts costs and produces fast results.
  • Advanced Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Chandler, Arizona Organizations
Progent's veteran team of certified consultants and technical experts can deliver Chandler, Arizona companies a broad range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service firms include:

Learn More About Progent's Consulting Program for Network Service Firms in Chandler, Arizona
For additional information about Progent's reseller program for network service firms in Chandler, Arizona, call 1-800-993-9400 or visit Contact Progent.