Chandler Consulting Services for IT Service Organizations
Transparent Short-Term Support Team Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Chandler
Progent's consulting support for network service firms in Chandler Arizona enables you to provide your clients Progent's consulting expertise and Help Desk support with your company's brand as a transparent extension of your in-house IT support group. These services can put you on the fast track to grow your client base, expand your service portfolio, satisfy your customers, and improve your bottom line.
Progent's nationwide roster of network experts, desktop integration and troubleshooting technicians, IT admins, and data security professionals have worked as transparent expansions to the support groups of some of the world's biggest IT support firms. Progent's range of expertise allows you to add to the capabilities of your IT support practice, and Progent's close integration with your support team lets you promote and protect your branding.
Progent is a network consulting firm with two decades of experience providing remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)
Using Progent's Services With Your Own Brand
Progent's reseller program for IT service providers offers seamless resale to your customers of world-class services. Progent bills your firm exclusively and performs under your instructions to provide your customers consulting and support services under your branding. In addition, Progent offers an affordable Off-hours Support Service for clients who require 24x7 support.
Help Desk and Ticketing for IT Service Firms
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing systems are not only expensive to acquire and staff, but challenging to configure and maintain. Smaller IT service firms seldom have the required resources. Progent's Service Desk and ticketing solution gives IT service organizations an affordable way to retain their custom branding while delivering their customers world-class desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing platform. The features offered with Progent's Service Desk and ticketing services allow your IT service firm to increase your physical and virtual support workload, the diversity of technologies your firm can handle, the number of locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT service firms include:
- Progent's remote desktop support team delivers Level 1 end user support with 1-hour SLA to commence work during standard business hours.
- Standard service hours are 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is offered at extra cost.
- Optional onsite support in larger metros is available throughout the US at additional cost.
- You have complete control of your clients and invoicing.
- Your customers enter service requests through your custom branded Internet portal, an 800 number, or by directing a request to your assigned mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated remotely while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service firms allows you to act as a single source for virtually all IT guidance and troubleshooting your customers may need. You can build your staff and strategic in-house competencies at your own pace without having to decline opportunities owing to a gap in expertise or the absence of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent works as a transparent extension of your in-house IT service team, under your coordination, and bills your firm rather than your client.
- Granular Billing: Progent charges on a per-minute basis to minimize expenses.
- Detailed Service Reporting: Progent utilizes an advanced reporting platform to ensure that all IT services performed are thoroughly documented. This makes it easy for you to transfer service responsibilities to internal personnel when you have enough people and relevant technical skills.
- Safely Grow Your IT Support Business: You can easily and affordably accept more jobs outside your main areas of excellence and serve new territories without exposure to the risks associated with expanding your full-time staff too rapidly.
- Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT service firm by offering more solutions to more clients using your own brand.
- Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a broad range of technologies and can act as a reliable resource for expanding your IT service operations.
- Fast Escalation: With a large roster of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
- Keep Your Customers Happy: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from other support firms.
- Remote Support Professionals: For two decades, Progent has delivered online IT support ranging from Call Center support to advanced consulting. Effective online support cuts costs while delivering fast solutions.
- Advanced Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Chandler, Arizona Companies
Progent's seasoned roster of certified consultants and technical experts can provide Chandler, Arizona companies a wide array of remote consulting and debugging expertise. Practice areas covered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 Consulting
- Exchange 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure AD Planning
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Consulting
- Azure, AWS, Google Cloud
- Online IT Support
- Work from Home Support
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Expertise
- Security and Compliance Monitoring
- Pentesting with NodeZero
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Outsourcing
- Desktop Support Services
- Colocation Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtualization Automation
- Fast, Low-cost .NET Application Development.
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Expertise
- Smartphone Management
- iPhone Integration
- Google Android Phone Support
- Ransomware Defense and Recovery
- Backup/Restore Consulting
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Assessments
Find Out More About Progent's Consulting Support for IT Service Firms in Chandler, Arizona To learn more details about Progent's reseller program for IT service organizations in Chandler, Arizona, call 1-800-993-9400 or see Contact Progent.
An index of content::
Windows 2012 Cluster Shared Volumes Online Troubleshooting
Windows Cluster Shared Volumes Network Engineer
Progent's Microsoft-certified failover clustering experts can help you to assess the benefits of deploying Microsoft Windows Server 2012 clustering to build an advanced fault-tolerant/disaster recovery strategy, assist your organization to design and install a Windows Server 2012 environment, deliver online and on-premises consulting services and engineering support for failover clusters that include physical servers or virtual ones, and help you to automate the management of failover clusters.
SQL Server Applications Consultant
Upgrading SQL Server 2008
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the rapid creation of cutting-edge high-end programs that can give your company a significant competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET platform.
24/7 Ryuk ransomware protection and cleanup Professional
24 Hour Dharma ransomware protection and recovery Specialists
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability to defend against ransomware or recover quickly from a ransomware attack. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that reduces your vulnerability to ransomware and aligns with your company's needs.
UNIX Cybersecurity Firms
UNIX Cybersecurity Contractor
If your company runs a Solaris network or a mixed-platform network, Progent's CISM, CISSP and ISSAP-premier consultants can help your entire organization in a wide array of security topics such as security administration practices, security design and strategies, connection control systems and methodology, applications development security, operations security, physical security, communications, infrastructure and web security, and business continuity preparedness. CISM and ISSAP stipulate the fundamental competencies and international standards of performance that information security professionals are required to master. These certification give executive management the assurance that consultants who have earned their CISM, CISSP or ISSAP certification have the experience and knowledge to deliver effective security management and consulting services.
Urgent Online Technical Support 2500 Wireless Controller
Remote Support Wi-Fi IP phone integration
Progent's Cisco-certified Wi-Fi technology experts can assist you to configure, administer, and debug Cisco Wi-Fi products including Cisco's Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Support and Integration SCOM 2012 Migration
Top Remote Troubleshooting SCOM Resource Pools
Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, enhancing and fixing SCOM solutions and can provide organizations of any size advanced online or on-premises consulting support for SCOM 2012. Progent can assist your company to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience required to watch over your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to best practices for monitoring network fabric and both Microsoft and third-party apps and services. Also, Progent can deliver fast remote or on-premises technical support to help you to remediate critical problems detected by SCOM 2012.
Best Operations Manager On-site Support
Comprehensive Event Management Support Outsourcing
Small to middle size businesses can now enjoy all the benefits of Operations Manager and also have fast access to Progent's Microsoft certified network consulting professionals. With Progent's economically priced IT support packages, mid-size businesses can choose a basic co-sourcing package based on Microsoft Operations Manager with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Operations Manager to offer small business information systems enterprise-class availability, protection and productivity.
Microsoft Microsoft Windows 10 Upgrade Integration Group
Windows 10 Security Consulting Services
Progent's Microsoft-certified consulting experts can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Windows. Online and on-premises evaluation and migration services for Microsoft Windows 10 provided by Progent's consultants include Return on Investment estimates, project supervision, application compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, telecommuter access, data and identity security, automated provisioning and administration, network design, Wi-Fi support, business continuity planning, group and personal training for network management staff and users, and post-migration Call Center support services.
Integration Support Microsoft Hyper-V 3.0 Virtual Server
Outsourcing Windows Server 2012 R2 Hyper-V
Microsoft Windows Server 2012 R2 Hyper-V advances the power of server virtualization in important areas such as multitenancy, agile network infrastructure, cloud support, scalability and performance, and fault tolerance. Progent's Microsoft-certified consultants can help your company to take advantage of Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to reduce IT costs and improve availability.
Award Winning Offsite Employees Video Conferencing Remote Consulting
Offsite Employees Video Conferencing Integration
Progent can help small and mid-size companies to implement and debug video conferencing applications to enable their telecommuters to interact productively with fellow workers and customers.
Juniper SA700 SSL VPN Network Security Auditor
Juniper SSL VPN Technology Consulting
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
24/7 At Home Workforce Security Computer Consultant
Urgent Computer Consultant Offsite Workers Endpoint Security
Progent can assist small and mid-size organizations to configure endpoint security defense solutions and deliver cleanup expertise to support remote workers.
Top Ranked MSP360 Ultimate Backup IT Consultants
Help and Support MSP360 Server Backup
Progent's data protection experts can assist you to design, deploy and troubleshoot a backup solution built around MSP360 technology. MSP360 enables file or image backup/recovery for virtual machines and physical computers, works with all leading public clouds, and allows businesses to create a data protection solution with a minimum RTO and a granular Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to prevent data loss caused by user miscues, computer glitches, ill-intentioned insiders, and malware attacks such as ransomware. To find out more, visit ProSight Data Protection Services 360 Backup solutions.
Computer Consultants Nexus 7000 Switch
IT Consultant Nexus NX-OS
Cisco Nexus switches are engineered to deliver the performance, expandability, uptime, virtualization support, density, data protection and ease of management required to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch consultants can provide remote and on-premises consulting services to assist your business to plan an optimal switch topology, build test environments to validate your network design, deploy Nexus switches, define and implement appropriate policies, run security and compliance assessments, set up advanced monitoring, fully utilize network resources through virtualization, analyze and repair switching and routing problems, maximize performance, plan for expected growth, and take advantage of the powerful zero-downtime capabilities available for Cisco's Nexus products. Progent can also assist your business to migrate non-disruptively from legacy Nexus models or Cisco Catalyst switches to current Nexus platforms.
Monitoring and Reporting Technical Support Services
Top System Center Operations Manager Support Services
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, enhancing and fixing Microsoft SCOM environments and can provide organizations of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience required to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure as well as Microsoft and third-party apps and services. Also, Progent can deliver fast remote or onsite troubleshooting to help you to remediate serious problems detected by SCOM 2012.
Apple Mac and Windows IT Consultant
Office for Mac Technical Support Services
Microsoft Office for Mac allows Apple Macintosh users to run the industry's most familiar business programs. Progent's Apple-certified Mac consultants can show you how to configure Microsoft Office for Macintosh on a mixed-platform environment that incorporates Apple OS X and Windows-powered computers so that Mac users can take advantage of the latest capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who run Microsoft Windows. Progent's engineers have expertise with both Apple Macintosh and Windows technology and can provide service for networks that combine Mac with Microsoft Windows systems with extensive resource sharing, or environments which carefully limit collaboration between Apple Mac and Windows users.
Immediate Network Load Balanced Remote Support Services
Cisco Content Engine Network Module for Content Delivery Support Services
Progent provides high availability load balancing consulting covering network load balancing, load balanced program, network backbone routing, and content delivery technology such as F5 Networks 3DNS. non-stop load balancing technologies for which Progent can provide consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks BIG-IP.
Microsoft Dynamics GP ERP Consultant
Network Consulting Dynamics GP/Great Plains Features
important characteristics of Dynamics GP/Great Plains accounting include a modular design that allows you to license only the components you need, a standards-based foundation based on Microsoft technologies to safeguard your investment and provide a tightly interconnected environment, advanced reporting capabilities that permit you to track all operations, revenues and expenses and sales patterns, integration with Microsoft Office to enable access to corporate data, the ability to integrate information from almost any database or desktop application into Microsoft Dynamics GP/Great Plains, plus an open design that makes it possible to develop custom programs. Progent can help you set up and support a reliable, secure server and communications network to support Microsoft Dynamics GP, and can offer expert GP/Great Plains consultants to help you turn the advanced features of Dynamics GP/Great Plains business accounting software into a high-value business solution.
Codian Consulting Services
Polycom Video Conferencing Consulting
Progent offers access to a senior consultant with extensive experience installing, maintaining, and enhancing video conferencing platforms from top-tier suppliers including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your internal IT support team, your ISP, and your telepresence technology supplier to assist your company maximize the strategic value of your video conferencing ecosystem.
CCDP Expert Certified 9800-80 wireless controller Support Outsourcing
Cisco Certified Expert 9800-L wireless controller Troubleshooting
Cisco's Catalyst line of Wi-Fi controllers streamline the management of wireless LANs by unifying the configuration and control of Wi-Fi access points, optimizing Wi-Fi throughput by limiting the effect of radio frequency congestion, improving Wi-Fi uptime with rapid auto-failover, and strengthening data security by identifying threats and filtering traffic content according to user type and location. Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controllers to manage and monitor wireless LANs of all sizes. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi solution or carry out an efficient upgrade to Cisco's modern Wi-Fi controller technology.
Exchange 2003 Server Upgrading
Exchange 2003 Server Upgrade Online Support
Progent's Microsoft certified consultants can show you how to define and implement a smooth in-place Exchange Server 2003 migration strategy that avoids network disruption, reduces ongoing service requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-site migrations, Progent has the background to finish your project rapidly and economically. Progent's Microsoft Exchange 2003 support, repair, and design services include assistance with the configuration of third-party add-ons to Exchange Server 2003 that are in keeping with your business needs.
Amazon enterprise hybrid cloud solutions Integration Companies
Developer Amazon AWS enterprise hybrid cloud solutions
Progent can provide affordable online support to assist businesses of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable low-latency storage, and Glacier for value-priced long-term archiving. Progent can help you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design, testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security. Progent can provide advanced expertise with firewall configuration and VPN technology and can show you how to create all-cloud or hybrid cloud ecosystems that efficiently incorporate Amazon AWS services. Progent offers as-needed consulting to assist you to overcome complex technical issues or Progent can deliver comprehensive project management outsourcing to help you migrate to the Amazon AWS platform on time and within budget.
Immediate Consulting for IT Service Firms Online Support
IT Services for Network Service Firms Consulting Services
Progent's Support Program for IT Service Firms lets you take advantage of Progent's consulting experts under your own brand as a transparent arm of your network services staff.
Network Consultants Branch Location
Online Consulting Branch Offices
Years of experience providing Microsoft support and Cisco network consulting has enabled Progent to develop an unmatched capability for supporting branch offices that require IT help with the flexibility associated with with small organizations but which includes effective communications, thorough documentation, and compliance with enterprise IT standards. If your corporation has a sales office located anywhere in California or any area covered by Progent's engineers, Progent can offer a wide array of onsite and off-site network support services and system design expertise.
Supplemental Help Desk Onsite Technical Support
Consultant Extended Call Desk
Progent provides three basic types of Helpdesk support : Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco experts offers your customers instant access to a reliable support group with extensive experience providing phone support and online repair for networks powered by Microsoft technology. Progent's focus is on giving the support Helpdesk a respected reputation as a solid contributor to company performance. Progent's goal is to fix rather than simply report problems.
Ubiquiti UniFi Controller software Consulting
Ubiquiti's U6 Lite WiFi access points Consult
Progent offers fast access to the expertise of seasoned wireless consultants who can assist organizations to determine the advantages of Ubiquiti UniFi wireless APs for your business and assist you to plan, deploy, manage, and debug your UniFi network. Progent can also conduct a wireless site survey to help you to select, configure, and position Ubiquiti UniFi Wi-Fi APs for optimal coverage and performance.
Fault Tolerant Branch office Network Setup and Support
High Availability Interoffice Connectivity Consult
Progent's high availability interoffice connectivity and 24x7 network infrastructure professionals can help small companies create non-stop Interoffice connectivity via fully redundant system architectures with automatic failover. Progent's CCIE engineers can design and implement high-availability Inter-office connections based on fault tolerant EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over offers affordable 24x7 interoffice networking.
Operations Manager IT Consultant
Troubleshooting Microsoft System Center Operations Manager
Mid-sized businesses can derive all the advantages of Microsoft System Center Operations Manager and have fast availability of Progent's Microsoft and Cisco Certified IT support experts. With Progent's affordably priced network support packages, mid-size organizations can choose a simple co-sourcing package built around Operations Manager with server monitoring, automated alerts, comprehensive system analysis, Help Desk support, and online service. For businesses with mission-critical environments who need high availability networking, Progent offers a complete 24x7 outsourcing package. Progent offers expertise in Microsoft Operations Manager to offer mid-size business networks world-class reliability, security and performance.
Dynamics GP Migration Specialists
Dynamics GP Migration Planning Professionals
Progent has supported Dynamics GP and Great Plains software for more than 20 years and Progent has provided integration, customization, training, and troubleshooting since the product's debut. Progent can provide advanced support for updating legacy Dynamics GP/Great Plains deployments. Progent can help your business to plan, test, and implement an efficient upgrade from a a legacy version to the newest release of Dynamics GP.
Help and Support Cisco Firepower URL Filtering
Cisco Firepower AMP Professional
Cisco's Firepower Next Generation Firewalls provide a significant performance boost over Cisco's previous-generation ASA 5500-X firewalls and include centralized management of modern cybersecurity features like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help your organization to design and carry out an efficient migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally manage IT environments that include local offices, data centers, and cloud resources.
SCCM 2012 Policy Settings Support Services
SCCM 2012 Reporting Integration Services
Progent's Microsoft-certified consultants can help your organization to plan for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to Configuration Manager 2012 from an older change management platform or help you to modify your current SCCM 2012 ecosystem to accommodate your evolving IT needs. Also, Progent can assist you to build an infrastructure that takes full advantage of SCCM by delivering advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
Cisco VoIP Phones and Unified CM Network Engineer
IP Endpoints On-site Technical Support
Progent's CCIE-certified networking consultants offer high-level support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Extended Help Desk Network Engineer
Extended Call Center IT Services
Progent's Shared Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's pool of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the top shared professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Microsoft Certified Windows Server 2003 Consultancy
Windows Server 2003 Services
The experience of Progent's certified Windows Server consulting team, with an average of over 11 years of support in Microsoft technology, assures you success in identifying the edition and configuration of Windows 2003 Server that matches best with your business strategy. Progent can also help you with planning, installing, administering and supporting sophisticated IT solutions powered by Windows Server, and can streamline your upgrade from Windows 2000 Server or Microsoft Windows NT.
.NET IoT Development Group
DotNET Software Outsourced Programming
Progent's software developers have worked for 20 years with .NET tools and the Visual Studio development system and are able to create or modernize .NET applications rapidly and at low cost.
Consultant Symantec VelociRaptor
Audit Symantec VelociRaptor
Progent's Symantec experts can assist you to support discontinued Symantec firewall and Symantec VPN appliances such as the Symantec Raptor and VelociRaptor family or show you how to upgrade to current firewall/VPN solutions. Progent can also enable you to design and execute a complete security plan that can incorporate firewall/VPN devices and software, outsourced security and network defense services, system monitoring products, and formal policies and processes. Progent has the expertise to be your single source for on-going network support, administration, training, and security expertise.
External Cybersecurity Inventory Engineer
Internal Cybersecurity Inventory Consulting Services
Progent has put together two ultra-affordable service bundles intended to allow small businesses to get a professional security evaluation from a certified security consultant. With Progent's External Network Security Inventory Scan, a security expert administers a comprehensive test of your IT infrastructure from outside your firewall to uncover possible weaknesses in the security profile you expose to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional executes a network scan from a secure machine within your company firewall to determine your exposure to inside assaults. The two security inventory services are configured and executed from a secured remote location.
Microsoft SQL Server 2016 Network Engineer
24x7 SQL Server 2016 Technology Consulting Services
Progent's Microsoft certified consultants can offer small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that enables the rapid creation of advanced business applications that can give your company a competitive edge. SQL Server provides built-in support for XML and can query across the Internet and outside the firewall. In addition to providing expertise, support and troubleshooting services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT system. Progent can also help you upgrade from earlier versions of Microsoft SQL Server to Microsoft SQL Server 2005.
Hornetsecurity Altaro VM Backup and VMware ESXi Computer Engineer
Altaro VM Backup Live Backup Online Technical Support
Altaro VM Backup software from Hornetsecurity provides small businesses a reliable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted architectures and also enables low-cost cloud backup to Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or on-premises consulting services to help you to plan, install, optimize and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup.
Best Support Data Protection Manager 2016 Security
Consulting Services Microsoft DPM 2016
System Center 2016 Data Protection Manager offers near-continuous backup and simplified restore functions for Microsoft-based environment. Data Protection Manager 2016 offers application-sensitive protection for key workloads like Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, works with VMs hosted by Windows Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified experts can help businesses of any size to design, implement, administer, and repair an enterprise-wide backup/recovery solution powered by SCDPM 2016. Progent can help you to upgrade from a previous release of Data Protection Manager or from a legacy system, and Progent can tune your DPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can deliver occasional expertise to resolve challenging issues or deliver comprehensive project management support to help you finish your SCDPM 2016 initiative on time and within your budget.
