Chandler Consulting Support for Network Support Organizations
Short-Term Support Team Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Chandler
Progent’s consulting services for IT service organizations in Chandler Arizona allows your company to offer your clients Progent's consulting and Help Desk support under your brand as a seamless extension of your in-house network services group. This can help you add to your client base, flesh out your service catalog, satisfy your clients, and increase your profits.
Progent’s nationwide roster of network infrastructure experts, desktop integration and troubleshooting technicians, IT admins, and cybersecurity professionals have worked as transparent supplements to the support groups of some of the country's largest IT service firms. Progent’s range of expertise enables you to broaden the capabilities of your IT support business, and Progent’s close integration with your support team helps you promote and protect your company's brand.
Progent is an IT consulting firm with two decades of experience providing remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has provided remote IT support and consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)
Using Progent's Services With Your Own Brand
Progent's reseller program for network service firms features transparent resale to your customers of professional services. Progent bills you directly and works under your instructions to provide your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is fundamental to an effective Help Desk. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also difficult to configure and maintain. Small or niche IT service organizations rarely have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT support organizations a practical way to retain their own branding while delivering their clients world-class desktop support backed by an advanced ticketing system and supplemented by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing platform. The features offered with Progent's Help Desk and ticketing solution enable you to expand your physical and virtual support workload, the diversity of technologies your firm can take on, the locations you can serve, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT service firms include:
- Progent's remote desktop service staff provides Level 1 end user help with 1-hour SLA to commence work during standard business hours.
- Standard service times are 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is offered at extra cost.
- Optional on-premises support in larger metro areas is available throughout the country at extra cost.
- You keep complete control of your customers and billing.
- Your clients submit service requests through your own branded web portal, an 800 phone number, or by sending a request to your dedicated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online until resolution.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service organizations allows your support team to act as a sole point of contact for practically all IT expertise your clients may require. You can grow your staff and strategic IT skills steadily without having to decline opportunities due to a lack of expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a transparent extension of your in-house support group, responding to your management, and invoices you rather than your customer.
- Granular Billing: Progent bills by the minute to minimize expenses.
- Extensive Service Documentation: Progent utilizes an enterprise-class documentation system to make sure all services delivered are thoroughly documented. This enables your IT support organization to transfer service assignments to internal personnel when you have enough staff and relevant technical skills.
- Safely Expand Your IT Support Practice: You can quickly and efficiently accept more jobs beyond your core areas of excellence and open additional territories without exposure to the risks associated with increasing your head count too quickly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum network support firm by offering more services to more clients under your own brand.
- Add to Your Services Portfolio: Progent can provide top-tier support in a wide array of technologies and can act as a reliable resource for growing your IT support operations.
- Rapid Escalation: Thanks to a sizable team of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
- Keep Your Clients Happy: Satisfied customers stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from other support firms.
- Remote Technical Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Call Center support to high-level consulting. Effective remote service saves money and produces quick solutions.
- Advanced Industry Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Chandler, Arizona Companies
Progent's nationwide team of certified consultants and technical experts can deliver Chandler, Arizona businesses a broad range of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Migration
- Active Directory Planning
- Office 365 Configuration
- Microsoft Dynamics GP (Great Plains) Consulting
- Microsoft Azure, AWS, Google Cloud
- Remote IT Troubleshooting
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Experts
- Cybersecurity Expertise
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Support
- Colocation Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtual Server Automation
- Windows Hyper-V Setup
- VMware vSphere Configuration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- iPhone and Android Integration
- iPhone Support
- Android Phone Integration
- Ransomware Defense
- Data Backup/Recovery Consulting
- Cisco VoIP Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Setup
- WiFi Site Surveys
Find Out More Details About Progent's Consulting Support for IT Service Providers in Chandler, Arizona To learn more information about Progent's consulting support for network service firms in Chandler, Arizona, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Outsourcing At Home Employees Data Protection
Work from Home Data Protection Technical Support
Progent can help small and mid-size companies to plan, implement, test and troubleshoot data protection systems required for a remote workforce.
Small Business Server 2008 IT Services
Microsoft SBS 2003 Onsite Technical Support
Microsoft Small Business Server is an affordable collection of essential servers that provides the foundation for a powerful but manageable IT network. The IT demands of the Microsoft .NET products bundled with Microsoft Small Business Server requires a network consultant with hands-on experience designing and integrating cohesive, comprehensive business network solutions. Progent's Small Business Server consultants have an average of more than a decade of experience supporting computer systems powered by Microsoft products. This expertise assures you results in deploying, administering, and troubleshooting network environments that incorporate the Small Business Server package of servers and productivity software.
Urgent Internet Data Center Specialists
Colocation Selection Remote Support Services
Colocation sites allow companies to share world-class facilities for housing computer hardware that supports mission-critical applications and services. Progent's Microsoft and Cisco certified IT experts can assist your business with all facets of your colocation strategy including choosing and migrating to a colo facility, designing system architecture, defining hardware, on-premises and remote maintenance, establishing remote network management, and education your IT personnel.
Coding ERP
Axapta Technical Support
Besides offering the expertise of Microsoft Dynamics GP consultants, Progent has experts in Dynamics AX (Axapta), Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent offers programming, troubleshooting, management help, migration assistance, and 1-on-1 or group webinar training classes tailored to address your particular needs. Progent's experts also can help you integrate and maintain a protected, robust network infrastructure to support your ERP, MRP and accounting applications.
Integration Support System Center 2016 Cloud Integration
SCOM 2016 Engineer
Small to mid-sized companies can now get all the benefits of Operations Manager 2007 and also have fast access to Progent’s Microsoft Certified network support professionals. With Progent's affordably priced IT support packages, small businesses can select a basic System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to provide small business information systems enterprise-class reliability, protection, and productivity.
Freelance Cisco CCNA Contractor Contract Job Opportunities
Independent MCSE Contractor Full-Time Jobs
Progent's Experts Team provides support in important areas such as Apple OS networking and programs; Support for Linux-based, UNIX-powered, and Sun Solaris systems; MRP, Enterprise Resource Planning, or Customer Relationship Management consulting; Strategic and specialized program support; CIO, management information analyst, and project management services; Special applications development and deployment; Web site, electronic business, EDI, and client portal design and deployment; Database management and performance consulting; Business information expertise; and Telecom systems consulting.
Antispam Small Business Subscription
Largest Antivirus Support and Help
Email Guard by Postini offers continually upgraded spam and virus filtering, data filtering, and security from email-based DHA attacks and denial of service attacks. Progent is a Postini aggregator and service specialist. If your business is too small to qualify for a standard Postini license, you can still have access to Postini’s Perimeter Management services through Progent’s E-Mail Guard antispam and anti-virus service program. Progent’s expert email security professionals can show you how to devise an email safety plan that incorporates antispam and anti-virus products and processes.
24x7 Computer Consulting SQL Server 2016 Reporting Services
SQL Server 2016 Application Migration Engineer
Microsoft SQL Server 2016 introduces major improvements in speed, capacity, data security, high-availability, mobile computing support, and integrated business intelligence. Innovations include PolyBase for processing relational and non-relational databases simultaneously for data warehousing, Hadoop integration, Always Encrypted mode, Mobile Reports, and seamless management of on-premises and cloud resources. Progent's Microsoft-certified consulting team can provide online and on-premises support to help organizations of all sizes to configure, administer or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics GP, Lync or Skype for Business, and SCOM.
SQL Server 2016 Capacity Planning Setup and Support
Support SQL Server 2016 AlwaysOn
SQL Server 2016 offers major improvements in performance, capacity, data security, uptime, mobile computing integration, plus built-in BI. Innovations include PolyBase for handling relational and non-relational files simultaneously for big data applications, R language support, Always Encrypted mode, Mobile Reports, and centralized management of local and cloud-based operations and services. Progent's Microsoft-certified consultants can provide remote and onsite support to assist businesses of all sizes to configure, manage or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft products such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics CRM and GP, Skype for Business, and SCOM.
Desktop Technology Outsourcing Companies
Desktop Technical Support Organization
Progent can deliver a wide array of affordable consulting and support services to help you to install, integrate, repair, and manage desktop PCs and laptops based on Windows, Apple macOS and OS X, or popular versions of Linux. Progent can provide on-premises or remote help for single machines or laptops or help your business to design and carry out a large-scale migration to new or revised operating system software and business applications. Progent can also supply consultants and technical workers to assist you to plan for and complete a company move or consolidation organized to produce the least possible disruption of your business.
Job Openings Questions about Recruit Cisco Consultant
FAQ about Microsoft MCSE Contract Job Opportunities
For replies to frequent enquiries about becoming employed by Progent, refer to Consulting at Progent Q&A.
Support Outsourcing High-Availability Systems
Network Load Balance Consulting
Progent’s fault tolerant network consultants provide reliability consulting, disaster recovery planning, network load balancing, 24x7 interoffice connectivity, non-stop Internet connection design, high-availability data center services, and other high-availability networking services to help your small business configure a non-stop network for strategic applications. Progent has the background to develop economical, fault-tolerant systems by deploying the evolving library of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster. Progent’s Microsoft and Cisco certified engineers can help you build a fault tolerant mutli-site network with a completely redundant Internet interface and efficient network load balancing.
Remote Intune Mobile Device Managemnet Outsourcing Companies
Desktop Update Automation On-Call Services
Progent's network engineers can assist you to streamline desktop PC update and patch management by delivering expertise with management solutions such as Configuration Manager 2007, Systems Management Server, and WSUS.
Microsoft SQL Consultant
MS SQL Server Engineer
Microsoft SQL Server 2005 delivers indispensable, standardized tools to computer professionals and information workers, lessening the difficulty of designing, deploying, administering, and accessing enterprise information and analytical applications in environments ranging from mobile devices to corporate data networks. The sophistication and integration demands of Microsoft SQL Server 2005 require a network consultant with hands-on experience and broad knowledge in designing and building data-driven, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Microsoft SUS Consulting
Microsoft SUS Consultant
Microsoft WSUS enables network managers to install and track the most recent Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft SUS, IT personnel can fully and easily manage the installation of updates that are published via Microsoft Update to servers and desktops in a company. Progent can assist you with complex details of the initial setup of Microsoft SUS such as planning the Microsoft Windows Server Update Services deployment, configuring user's workstations, defining the Group Policy parameters, and making sure your Microsoft SUS Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
Solaris Security Companies
Computer Security UNIX
If your company has a Sun Solaris environment or a mixed-platform network, Progent's CISM and CISSP-premier security specialists can help your whole organization in a broad array of security topics including security management procedures, security architecture and models, connection control systems and methodology, applications development security, operations security, hardware security, telecommunications, network and web security, and disaster recovery planning. CISM, CISSP and ISSAP define the fundamental competencies and worldwide standards of knowledge that network security managers are expected to master. These accreditations provide IT management the assurance that those who have earned their CISM, CISSP or ISSAP certification have demonstrated the experience and theory to offer effective security support and consulting help.
Information Assurance Security Firms
Network Security Test Information Assurance
Global Information Assurance Certification was founded in 1999 to certify the skill of computer security experts. GIAC certifications are acknowledged by companies and government organizations all over the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists offer expertise with any of the security services covered within GIAC accreditation including evaluating infrastructure vulnerability, event handling, traffic analysis, web application security and security information and event management (SIEM) solutions.
CIO Computer Consultant
CIO Support and Help
Progent can provide the temporary services of a veteran Chief Information Officer to provide a broad perspective to help your company select and support IT technology to meet your current needs and that can be a solid foundation for your growth. Progent's part-time CIO consulting services provide financial advantages to organizations who want to optimize the benefits from their IT investment but who are unable or unwilling to take on another high-level manager to their head count. Since Progent is vendor-agnostic, with a sizable staff of consultants certified to support all major OS platforms and connectivity technologies plus a broad selection and application software, Progent is in an ideal situation to provide objective advice as well as advanced technical help for building and maintaining information systems that fit the particular requirements of your business.
Google Cloud Disaster Recovery Services
Google Cloud Disaster Recovery Specialist
Progent offers affordable online and onsite support to assist businesses to migrate all or part of their critical network infrastructure to Google Cloud Platform services. This can save management hassle and hardware costs and allow access to Google's cutting edge machine learning tools. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness evaluation, system design and review, testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security.
Windows Server Essentials Hyper-V Replica Professionals
Windows Server Essentials Hyper-V Replica Consultancy
Windows Server 2012 R2 Essentials is an affordable, versatile OS that allows small organizations to transition from the older stand-alone in-house datacenter to the new hybrid computing paradigm that combines on-premises and virtualized cloud-based software and infrastructure. Progent's Microsoft-certified consultants can provide cost-effective remote consulting and troubleshooting services for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to evaluate the potential business benefits of migrating to Essentials and adopting a hybrid local/cloud-based design for your network environment. Progent offers full-service project management support so you can plan and execute a smooth move to Microsoft Windows Server Essentials, Office 365, and other Microsoft Online platforms and services. Progent can also provide continuing consulting, technical support, and customized training.
Microsoft Operations Manager Online Consulting
Operations Manager Network Consultant
Small to middle size businesses can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and also have quick access to Progent’s Microsoft and Cisco certified IT support professionals. With Progent's economically priced IT service packages, mid-size businesses can choose a simple co-sourcing package built around Microsoft Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager to offer small and midsize company information systems enterprise-class reliability, protection and productivity.
Microsoft Certified Expert Windows Server 2019 Hybrid Configuration Support Services
Microsoft Certified Expert Windows Server 2019 High Availability Support and Integration
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid model. Windows Server 2019 offers major enhancements in capacity, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, resilience, and Linux support.
System Design System Consulting Services
Support and Setup Collocation
For large organizations, Progent can supplement internal network support groups by providing extensive background in deploying key Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branch offices, Progent can perform as a seamless local extension of enterprise IT management. Progent’s enterprise support services include company-wide security, online branch office support, system architecture, Sarbanes Oxley compliance, project management, and top-level support for multiple location network environments powered by Enterprise Windows 2000. Progent can offer field consultants and technicians to help with a campus move or office move, or a network designer to assist with setting up or utilizing an Internet Data Center or co-location site.
Consultant Blackberry
RIM Blackberry Remote Technical Support
Progent offers the expertise of BlackBerry-premier engineers who can help small businesses to plan, manage, and troubleshoot BlackBerry solutions affordably and successfully, eliminating the need for an in-house BlackBerry specialist and reducing the expense and hassle of maintaining a mobile wireless workgroup. Progent's BlackBerry specialists offer extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This wide range of knowledge, combined with Progent's efficient online service delivery model, provides small businesses an efficient solution for incorporating BlackBerry devices and software seamlessly into their information network.
Setup and Support Antispam
Postini Information Technology Consulting
E-Mail Guard is Progent's economical spam filtering and virus protection managed service that gives small companies enterprise-quality protection from spam, viruses, directory harvesting, and other varieties of email-borne attacks on IT systems. E-Mail Guard is built on Postini's Perimeter Manager, a comprehensive library of web-based spam filtering and virus defense services that defuse email attacks before they can breech the corporate firewall. Perimeter Manager also allows administrators track and control their e-mail systems, regardless of server platform, hardware type, or data center location.
Juniper NetScreen 5200 Firewall Network Consulting
Juniper NetScreen VPN Auditor
Progent's Juniper Networks-certified NetScreen consultants can assist your company to install and optimize NetScreen 5000 series routers, migrate from older NetScreen devices to more current Juniper products, and troubleshoot infrastructure problems in all-Juniper or mixed-vendor systems.
Services Documentation Technology Consulting Services
Help and Support Service Reporting
Progent uses an enterprise-class service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by each staff member to each customer. The practice of documenting and organizing service records results in more efficient support and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who won’t release the keys to the kingdom.
Consulting Services Hosting for Exchange
Exchange Hosting Professional
Progent's Exchange Server Hosting Support Services offer a world-class data center that features redundant electrical and environmental control systems, round-the-clock staffed security and operations center, and failover access to tier-1 Internet service providers. Hosted Microsoft Exchange servers are set up as virtualized servers for high uptime, easy expandability, and fast recovery. Services include complete incorporation with your business network, connectivity with handheld communication products, automated monitoring of efficiency and network security, spam protection, patch and revision management, Helpdesk support, per-day backup, and comprehensive messaging management support.
Professional Security Audit
Wireless Security Consulting Services
Progent provides expertise for security evaluation products including Microsoft Baseline Security Analyzer for performing a set of automatic system auditing scans to identify potential security gaps. Progent has broad experience with security analysis tools and can show you how to understand audit reports and react effectively. Progent can show you how to design security into your business operations, configure scanning software, plan and deploy a secure system architecture, and recommend policies to maximize the safety of your network. Progent's security engineers are ready to help you set up a firewall, implement safe remote access to email and business applications, and install virtual private network. Progent's qualified security consultants can also test the protection of web-based applications and can provide comprehensive security tests of enterprise-wide security to validate your organization's compliance with important industry security standards such as FISMA, PCI, and ISO.
Wave 2 wireless controller Technology Consulting
Remote Support prime infrastructure
Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controllers to manage Wi-Fi LANs of any size. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's latest Wi-Fi controller technology. Progent offers support for physical and software-only wireless controllers and can help you to determine which type is appropriare for your wireless solution. For Wave 2 Wi-Fi controller appliances, Progent can provide Cisco 3504 wireless controller support, Cisco 5520 wireless controller expertise, and Cisco 8540 Wi-Fi controller expertise.
Setup and Support Remote Monitoring and Reporting
Technology Consulting Remote Monitoring and Reporting
Progent's Microsoft-certified consultants have more than 10 years of background planning, deploying, optimizing and troubleshooting Microsoft SCOM environments and can provide companies of all sizes advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience required to monitor your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs based on best practices for monitoring network infrastructure and Microsoft and third-party applications and services. Also, Progent can provide fast remote or onsite troubleshooting to assist you to remediate critical issues uncovered by System Center 2012 Operations Manager.
ISA 2004 IT Consultant
ISA 2004 IT Services
Progent's certified Forefront TMG and Internet Security and Acceleration Server 2006 consultants can help you to plan, install, and support an implementation of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your information system that provides the firewall security, speed and ease-of-use that your business requires.
Service Database Consultant
MS Certified Services Documentation Online Support
Progent uses an enterprise-class service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small support firms who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every staff member to every customer. The discipline of documenting and archiving support records results in more effective service and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.
Technology Professional Linux, Windows
Windows, Linux, UNIX, Solaris Consulting Services
If your business network mixes Linux technology platforms with Microsoft Windows, Progent can help you to incorporate your IT resources into a cohesive environment that permits all your OS platforms to coexist for simple administration, seamless information exchange, high dependability, superior throughput, and strong security. Progent's Linux and Microsoft Windows integration assistance offerings include IT infrastructure configuration and service, consulting for Windows services for UNIX, remote server monitoring and administration, remote network support and repair, in-person technical support, and Help Desk support.
Technical Support Company Montana
Alabama Networking Firm
Progent’s Technical Response Center provides nationwide remote support for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Premier support experts provide phone help and remote direct computer access to isolate and repair network problems quickly and affordably. The breadth of IT experience available from Progent's staff of nationwide service professionals makes it possible to escalate even the toughest problems to appropriate specialists as required.
Meraki Switch Redundancy Online Support
Consultant Services Meraki MS 200 Series Switch
Cisco's Meraki MS family of access and distribution switches are designed for environments ranging from branch offices to large campuses. Progent's Cisco-certified consultants can provide cost-effective online consulting to assist your company to plan and deploy a productive network architecture that incorporates Meraki MS switches, simplify network administration with Meraki's cloud-centric management architecture, configure policies to ensure compliance, develop and validate a disaster recovery strategy, and resolve issues related to any aspect of your Meraki deployment. Progent can also help your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to create a unified networking solution.
Cisco Certified Experts Aironet Access Point Security Online Support Services
Aironet Access Point Security Setup and Support
Progent's certified wireless consultants can assist businesses of all sizes to plan, deploy, administer and repair Cisco Aironet Wi-Fi access point environments to achieve the performance, coverage, density, expandability, security and manageability required for seamless connectivity between Wi-Fi and wired networks. Progent offers affordable online and onsite support for legacy and new-generation 802.11ac Aironet wireless access points and Progent can assist you design and maintain wireless solutions that include indoor and outdoor Aironet Wi-Fi APs.
Firepower Support and Integration
Firesight Integration Support
Progent’s Cisco-Certified network experts provide professional PIX Firewall support services covering architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector attack security, and safe access services. Extending from small, easy-to-install desktop devices for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a healthy combination of protection, performance and reliability for information environments of all sizes. PIX firewalls are based on a hardened, purpose-built platform, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and networking services, including advanced application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible management tools. Progent’s network experts can show you how to select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Skype for Business and Cisco UC Consultancy
Microsoft Experts Skype for Business and Cisco UC Professional
Progent's consultants can provide remote and onsite expertise for organizations of any size to evaluate the benefits of upgrading to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can assist you to design a local, cloud-based or mixed topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Office 365; set up high-availability mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party communication systems like Cisco Video Interop Server. Progent's certified data security experts can assist you create and validate a security environment for your Skype for Business solution that meets regulatory requirements.
Server Support Cisco Network Management
Consulting Firm Cisco Network Management
Progent's Cisco-Premier network engineers can help you to use Cisco's management utilities along with a variety of specialized third-party applications to build a comprehensive network management solution in order to keep your environment running reliably, fully utilize expensive resources, protect your data, revive quickly from hardware breakdown or deliberate attacks, and enable you to expand or reassign network resources sensibly and affordably as your business grows.
Cisco VoIP Phones and Unified Communications IT Consultants
Cisco Experts UC560 Consulting
Progent's Cisco IP phone and video IP phone experts can help you to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from legacy VoIP devices to the newest media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Unified CM, originally named CallManager, or with Unified CM Express (CME) to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Unified CM apps that include Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, setting up SIP trunking, deploying Cisco ISR routers with CUBE internetworking support, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.
Cisco SIP phones Technical Consultant
Cisco VoIP phones Single Number Reach Support
Progent's Cisco certified networking consultants offer high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Expert Microsoft Certified Specialist SharePoint 2019 Information Rights Management
Top Microsoft Certified Expert SharePoint 2019 PowerShell Consultant Services
Progent's certified SharePoint Server 2019 and SharePoint Online experts offer affordable online and onsite consulting, software development, and technical support services for businesses of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can assist you plan and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud-based resources into a cohesive information management system.
