Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Chandler
ProgentProgentís consulting services for network service firms in Chandler Arizona allows you to offer your clients Progent's consulting expertise and Help Desk support with your company's own branding as a seamless supplement to your regular network services group. This can ease the way for you to grow your revenue, fill out your service catalog, satisfy your customers, and improve your profits.

Progent's team of network infrastructure experts, PC integration and troubleshooting technicians, IT administrators, and data security consultants have acted as transparent extensions to the IT groups of some of the worldís largest IT service firms. Progentís breadth and depth of expertise enables you to widen the scope of your IT support practice, and Progentís close integration with your support team lets you strengthen and preserve your company's brand.

Progent is an IT support company with two decades of experience delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for network service providers features transparent resale to your clients of world-class IT services. Progent bills you directly and performs under your instructions to deliver your clients consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing systems are not only costly to acquire and staff, but difficult to configure and manage. Small or niche IT support companies rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations a practical way to retain their custom branding while delivering their clients responsive desktop support built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT support organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The features available with Progent's Help Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your firm can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's online desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in major metros is available across the US at extra cost.
  • You have complete control of your customers and invoicing.
  • Your customers enter service requests via your custom branded web portal, an 800 number, or by sending an email to your specified email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information on Progent's Service Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service organizations allows you to become a single source for practically all technical expertise your customers may require. You can grow your staff and strategic IT skills steadily without being forced to decline new business owing to a gap in expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your in-house IT service team, under your coordination, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Service Documentation: Progent uses an enterprise-class documentation platform to make sure all services performed are fully described. This enables support group to transfer account responsibilities to internal personnel once you have enough people and appropriate technical skills.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and efficiently accept more opportunities outside your main fields of excellence and open new territories without the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can improve your positioning as a comprehensive network service provider by offering more services to more customers under your own brand.
  • Add to Your IT Support Catalog: Progent offers world-class support in a broad array of technologies and can act as a dependable resource for expanding your IT service operations.
  • Fast Escalation: Thanks to a sizable team of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Customers Satisfied: Happy customers stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help from your competitors.
  • Remote Technical Support Experts: For two decades, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Effective online support saves money while delivering fast results.
  • Top Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Chandler, Arizona Companies
Progent's veteran roster of certified engineers can deliver Chandler, Arizona businesses a broad array of online consulting and troubleshooting services. Practice areas offered under Progent's reseller program for network service firms include:

Learn More About Progent's Consulting Support for Network Service Firms in Chandler, Arizona
For more information about Progent's consulting program for IT service firms in Chandler, Arizona, call 1-800-993-9400 or see Contact Progent.