Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Chandler
ProgentProgent's consulting services for network service firms in Chandler Arizona allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your company's brand as a seamless extension of your in-house IT services group. This can put you on the fast track to grow your revenue, fill out your service portfolio, create happy clients, and improve your profits.

Progent's team of network infrastructure engineers, desktop support technicians, network administrators, and data security professionals have acted as seamless supplements to the support staffs of some of the world's biggest IT support firms. Progent's range of technical knowledge enables you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you promote and protect your company's brand.

Progent is an IT consulting company with two decades of background delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any independent IT services firm in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's reseller program for network service firms features transparent resale to your customers of professional services. Progent invoices your firm directly and works under your direction to provide your clients support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of a successful Help Desk. But modern ticketing platforms are not only expensive to license and staff, but also difficult to configure and maintain. Small or niche IT support firms do not have the required financial or human resources. Progent's Help Desk and ticketing solution gives IT service organizations an affordable way to keep their company branding while providing their clients world-class desktop support built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services allow you to increase your support workload, the diversity of technologies your firm can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement to commence work during standard business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises service in major metro areas is available across the US at additional cost.
  • You keep full control of your customers and invoicing.
  • Your clients enter incident reports through your branded web portal, a toll-free phone number, or by sending an email to your assigned email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional details on Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service firms allows your support team to become a sole source for practically all technical expertise your customers may require. You can grow your staff and core IT skills at your own pace without having to turn down opportunities owing to a lack of expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your internal IT service group, under your coordination, and invoices your firm instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Documentation: Progent utilizes an advanced documentation system to ensure that all services performed are thoroughly described. This allows support group to transfer service assignments to internal consultants once you have sufficient staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and affordably accept more opportunities outside your main areas of excellence and open additional territories without assuming the risks associated with expanding your head count too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive IT service provider by offering more solutions to more clients using your own brand.
  • Add to Your Services Portfolio: Progent can provide top-tier expertise in a broad range of IT disciplines and can be a dependable resource for expanding your IT service operations.
  • Rapid Problem Escalation: With a sizable roster of high-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Customers Happy: Happy clients are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help from your competitors.
  • Online Technical Support Professionals: For two decades, Progent has delivered online network support ranging from Call Center support to high-level consulting. Effective online service saves money and produces fast solutions.
  • Top Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Chandler, Arizona Organizations
Progent's seasoned roster of certified consultants and technical experts can deliver Chandler, Arizona businesses a broad array of online consulting and debugging services. Areas of expertise offered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Consulting Program for IT Service Providers in Chandler, Arizona
For more information about Progent's consulting program for IT service organizations in Chandler, Arizona, call 1-800-993-9400 or see Contact Progent.