Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Chandler
ProgentProgent's consulting support for network service firms in Chandler Arizona enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support with your brand as a seamless extension of your regular IT support team. These services can put you on the fast track to add to your revenue, close gaps in your service offerings, satisfy your clients, and increase your bottom line.

Progent's team of network infrastructure experts, desktop support technicians, IT administrators, and data security professionals have acted as seamless supplements to the support groups of some of the world's largest IT support businesses. Progent's range of expertise enables you to add to the scope of your IT service business, and Progent's transparency helps you promote and protect your company's brand.

Progent is a network support firm with two decades of experience delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any independent computer support company in the world. Progent has provided online IT assistance and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's reseller program for IT service firms offers seamless resale to your clients of world-class services. Progent bills you exclusively and performs under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is fundamental to an efficient service desk. But modern ticketing systems are not only costly to acquire and staff, but also challenging to configure and manage. Small or niche IT support firms do not have the required resources. Progent's Help Desk and ticketing program gives IT support organizations an economical way to retain their own branding while providing their customers responsive desktop support built around an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services allow your IT service firm to expand your physical and virtual support volume, the diversity of technologies your company can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's remote desktop support group provides Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in major metros is offered throughout the US at additional cost.
  • You have complete control of your customers and billing.
  • Your clients submit requests by means of your own branded Internet portal, a toll-free phone number, or by sending a message to your designated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information on Progent's Call Center and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service firms allows your support team to act as a single point of contact for virtually all IT expertise your customers may require. You can grow your staff and core IT skills steadily without having to say no to opportunities due to a lack of expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service group, under your management, and invoices you rather than your client.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Detailed Documentation: Progent utilizes an enterprise-class documentation system to make sure all IT services delivered are fully described. This enables support group to transfer service assignments to in-house personnel when you have sufficient people and appropriate technical skills.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can easily and efficiently accept additional opportunities outside your main areas of excellence and open new geographies without assuming the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum network support firm by offering more services to more customers under your own brand.
  • Add to Your IT Support Portfolio: Progent can provide world-class expertise in a wide array of technologies and can act as a reliable resource for growing your IT support business.
  • Rapid Escalation: Thanks to a sizable team of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Keep Your Customers Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek expertise from your competitors.
  • Online Technical Support Professionals: For two decades, Progent has provided remote IT support from Call Center services to high-level consulting. Efficient remote support saves money while delivering fast solutions.
  • Advanced Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Chandler, Arizona Organizations
Progent's nationwide team of certified consultants and technical experts can deliver Chandler, Arizona companies a broad array of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Reseller Support for IT Service Providers in Chandler, Arizona
To learn additional details about Progent's consulting program for network service firms in Chandler, Arizona, call 1-800-993-9400 or see Contact Progent.