Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Chandler
Progent's consulting services for IT service organizations in Chandler Arizona allows you to offer your customers Progent's consulting and Help Desk Call Center support under your company's brand as a transparent augmentation of your in-house IT services group. This can help you add to your client base, close gaps in your service portfolio, satisfy your clients, and improve your bottom line.
Progent's nationwide roster of network infrastructure experts, desktop support specialists, network admins, and cybersecurity professionals have worked as seamless supplements to the support staffs of some of the world's biggest IT service firms. Progent's breadth and depth of expertise allows you to add to the scope of your IT support practice, and Progent's transparency helps you elevate and preserve your company's brand.
Progent is an IT support company with two decades of background delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has delivered online technical support and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)
Reselling Progent's Services With Your Branding
Progent's consulting program for network service providers features transparent resale to your clients of professional IT services. Progent bills you exclusively and works under your instructions to provide your customers consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind an effective IT Call Center. But full-featured ticketing platforms are not just costly to acquire and staff, but also challenging to set up and manage. Smaller IT service providers do not have the necessary budget or personnel. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to keep their custom branding while delivering their customers world-class desktop support built around an advanced ticketing system and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Call Center and ticketing services enable your IT service firm to increase your physical and virtual support volume, the diversity of technologies your company can handle, the number of locations you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT support firms include:
Progent's Consulting for Network Service Providers
Progent's consulting for network service providers allows you to act as a sole point of contact for virtually all technical guidance and troubleshooting your clients may require. You can grow your staff and core in-house competencies at your own pace without having to say no to new business due to a gap in expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Chandler, Arizona Organizations
Progent's veteran team of certified consultants and technical experts can deliver Chandler, Arizona companies a broad range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service firms include:
Learn More About Progent's Consulting Program for Network Service Firms in Chandler, Arizona For additional information about Progent's reseller program for network service firms in Chandler, Arizona, call 1-800-993-9400 or visit Contact Progent.