Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Chandler
ProgentProgentís consulting services for network service organizations in Chandler Arizona allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a seamless supplement to your regular IT support team. This can ease the way for you to grow your client base, close gaps in your service portfolio, satisfy your customers, and increase your bottom line.

Progentís nationwide team of network infrastructure experts, desktop support technicians, network administrators, and cybersecurity professionals have worked as transparent extensions to the support groups of some of the country's largest IT support businesses. Progentís range of technical knowledge enables you to widen the scope of your IT service business, and Progentís transparency lets you promote and protect your company's brand.

Progent is a network support company with 20 years of background delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any private computer support company in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service organizations features transparent resale to your clients of world-class services. Progent bills you directly and works under your direction to deliver your customers support services under your brand. In addition, Progent has a low-cost Extended Hours Support Program for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an efficient service desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but challenging to set up and maintain. Small or niche IT service companies rarely have the necessary resources. Progent's Help Desk and ticketing solution gives IT support firms a practical way to keep their custom branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing services enable you to increase your support volume, the diversity of technical issues your company can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's online desktop support staff provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises service in major metros is offered throughout the country at extra cost.
  • You have full control of your customers and invoicing.
  • Your customers enter incident reports through your custom branded Internet portal, an 800 number, or by sending a message to your designated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see more details about Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service providers allows your support team to act as a sole source for virtually all IT expertise your customers may require. You can grow your staff and core in-house competencies at your own pace without being forced to say no to opportunities due to a gap in expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your in-house support group, responding to your coordination, and bills you instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Service Reporting: Progent utilizes an enterprise-class documentation system to ensure that all services performed are fully described. This enables your IT support organization to shift account assignments to internal personnel when you have enough people and appropriate technical skills.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can quickly and affordably take on additional jobs beyond your main areas of excellence and open additional geographies without the risks associated with increasing your head count too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT service firm by offering more services to more clients using your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class support in a broad array of IT disciplines and can be a reliable reservoir of skills for growing your IT support business.
  • Rapid Escalation: Thanks to a large roster of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Clients Happy: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help outside the fold.
  • Online Support Professionals: For 20 years, Progent has delivered online network support from Call Center services to advanced consulting. Efficient online support saves money and produces fast solutions.
  • Top Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Chandler, Arizona Organizations
Progent's veteran roster of certified consultants can provide Chandler, Arizona businesses a broad array of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for IT service providers include:

Learn More Details About Progent's Reseller Program for Network Service Organizations in Chandler, Arizona
To learn additional details about Progent's consulting program for network service organizations in Chandler, Arizona, call 1-800-993-9400 or visit Contact Progent.