Chandler Consulting for IT Support Providers
Seamless Temporary Support Staff Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in Chandler
Progent’s consulting services for IT service firms in Chandler Arizona enables your company to provide your customers Progent's consulting expertise and Help Desk support under your company's brand as a transparent extension of your in-house network support group. These services can put you on the fast track to add to your revenue, fill out your service portfolio, create happy clients, and increase your profits.
Progent's roster of network infrastructure experts, desktop integration and troubleshooting specialists, IT administrators, and data security consultants have worked as transparent extensions to the support staffs of some of the country's largest IT support firms. Progent’s range of technical knowledge allows you to add to the scope of your IT support business, and Progent’s close integration with your support team helps you strengthen and protect your company's brand.
Progent is a network support firm with 20 years of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure experts of any independent IT services firm in the world. Progent has provided online IT support and consulting to clients in every state in the country. (See testimonials from Progent's clients.)
Using Progent's Support Services Under Your Branding
Progent's reseller program for network service organizations offers transparent resale to your clients of professional services. Progent invoices you exclusively and works under your direction to deliver your customers support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for clients who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but a hassle to set up and maintain. Smaller IT service organizations do not have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT service firms a practical way to retain their company branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program enable your IT service firm to expand your physical and virtual support volume, the range of technologies your business can handle, the locations you can service, and your overall availability.
Important features of Progent's Service Desk and ticketing program for IT service companies include:
- Progent's online desktop service staff delivers Level 1 end user support with 1-hour SLA to begin work during normal business hours.
- Standard service times are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is offered at additional cost.
- Optional on-premises service in major metros is available throughout the country at additional cost.
- You have full control of your clients and invoicing.
- Your customers enter service requests using your custom branded Internet portal, a toll-free phone number, or by sending an email to your dedicated mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated remotely while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service firms allows your support team to become a single source for virtually all technical expertise your customers may require. You can grow your staff and strategic in-house competencies steadily without being forced to say no to opportunities due to a gap in expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent works as a seamless supplement to your in-house support team, under your direction, and invoices you instead of your client.
- Granular Billing: Progent bills on a per-minute basis to minimize costs.
- Extensive Reporting: Progent utilizes an advanced service reporting system to make sure all services delivered are thoroughly documented. This allows your IT support organization to transfer account assignments to in-house personnel once you have sufficient people and appropriate skill sets.
- Safely Expand Your IT Support Business: You can quickly and safely take on additional opportunities outside your main fields of expertise and serve additional territories without the risks involved with increasing your full-time staff too quickly.
- Re-enforce Your Name: You can solidify your mind share as a full-spectrum network service provider by delivering more solutions to more customers using your own brand.
- Add to Your IT Support Catalog: Progent can provide world-class support in a broad range of technologies and can act as a reliable resource for growing your IT service operations.
- Rapid Problem Escalation: Thanks to a sizable roster of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
- Keep Your Clients Satisfied: Happy customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help from your competitors.
- Remote Technical Support Experts: For 20 years, Progent has provided online network support from Help Desk services to advanced consulting. Effective online support cuts costs while delivering fast solutions.
- Advanced Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP, CISA, and GIAC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Chandler, Arizona Businesses
Progent's veteran team of certified engineers offers Chandler, Arizona businesses a broad range of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory Planning
- Office 365 Configuration
- Dynamics GP (Great Plains) Customization
- Azure, Amazon AWS, Google Cloud Platform
- Remote IT Support
- Work from Home Integration
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Consultants
- Cybersecurity Expertise
- Business Continuity Preparedness
- Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Support Services
- Colo Data Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Consulting
- Virtual Server Management
- Hyper-V Planning
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- BYOD Integration
- Apple iPhone Integration
- Google Android Smartphone Integration
- Ransomware Recovery
- Data Backup/Restore Consulting
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- WiFi Site Assessments
Find Out More About Progent's Consulting Support for IT Service Organizations in Chandler, Arizona To learn additional details about Progent's reseller support for network service organizations in Chandler, Arizona, call 1-800-993-9400 or visit Contact Progent.
An index of content::
SQL Server 2019 Security and Compliance Online Consulting
SQL Server 2019 Cybersecurity Setup and Support
Progent's certified SQL Server 2019 experts can help you to evaluate the business case for migrating to SQL Server 2019 and can provide rapid online or on-premises access to experts in system design and deployment, application development, database administration, and cybersecurity.
Technology Professional Citrix Hyper-V Management
Citrix and Microsoft Hyper-V Online Troubleshooting
Progent's Citrix-certified experts can assist your organization to assess the potential strategic benefits of the available editions of Essentials for Hyper-V, help you to use Citrix administration tools in your Microsoft Hyper-V network, and demonstrate to you how you can deploy Citrix Essentials to improve the responsiveness, uptime, flexibility, and fault tolerance of your virtualized environment while reducing the cost of resources and support and streamlining management tasks.
Top Exchange 2016 Migration Configuration
Exchange Server 2016 Migration Planning Technical Support
Progent can assist you in all phases of your migration to Microsoft Exchange Server 2016 such as designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; specifying mass storage requirements for your VMs, databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; designing, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Helpdesk Outsourcing Services Computer Consultants
Network Support Help Desk Services Network Consulting
Progent's Microsoft and Cisco certified Consultants offer several service programs to help mid-size and large businesses create a cost-effective and successful internal Network Support Help Desk. Progent's consulting services include ROI evaluation, process analysis and enhancement, executive reporting, education of internal staff, and documentation of procedures. Progent's Software Evaluation and Integration Services help organizations sift through the numerous high-quality Help Desk application programs available and determine which packages may be excessively expensive, miss critical features, or align poorly with your company's business goals. Progent also provides short-term staffing for companies who want to augment their in-house Help Desk team for special tasks or to fill in for vacationing or indisposed personnel.
Work from Home Data Protection Professionals
Work from Home Data Protection Technical Consultant
Progent can help small and medium-size companies to design, configure, validate and troubleshoot backup solutions needed to support a remote workforce.
Operations Manager Support Services
Microsoft System Center Operations Manager Specialists
Progent offers a selection of network service bundles for small companies. These IT outsourcing and network monitoring solutions are built around the anticipatory problem solving capabilities of Operations Manager 2007, a next-generation server and system support software platform that tracks the reliability, performance, and security of your network and isolates potential troubles before they can bring down your network. With Progent's affordably priced network service programs, small businesses can select a simple co-sourcing service program built around System Center Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package.
Cisco VPN Integration Support
Engineer Cisco Virtual Private Network
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size business deploy and support Cisco’s security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to administer and provide the flexibility to expand with your changing business needs. Progent’s Cisco-Premier network consultants are familiar with Cisco’s comprehensive line of hardware and software aimed at preventing information pilfering, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can help you deploy Cisco products to get secure connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control foundation for user authentication, permissions, and accounting from an easy-to-use Web interface.
Internet Security and Acceleration Server Online Troubleshooting
ISA 2004 Standard Edition Server Integration Support
Progent's Microsoft-certified ISA Server consultants have long backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for IT networks with many sites, remote workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts are available to assist your small business in designing and deploying a configuration of ISA 2000 Server or ISA 2004 Server that supports your network protection requirements without adversely limiting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later editions of ISA Server.
WLAN Site Survey Integration
Computer Consultants Remote Wireless Site Survey
Progent's Wi-Fi site survey services assist you to design, deploy and troubleshoot a Wi-Fi LAN optimized for your environment, providing you a WLAN that has the reception, speed, density, Quality of Service, security, and hand-off capability your business requires. Wi-Fi site survey services from Progent include remote predictive modeling for planning a Wi-Fi LAN and onsite survey services for validating, optimizing, and troubleshooting a functioning Wi-Fi network.
Windows Server 2016 Failover Clusters Configuration
Windows Server 2016 PowerShell IT Consultants
Progent's Windows Server 2016 disaster recovery consultants can help you to design a DR solution built around Microsoft's latest Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class storage clusters using low-cost hardware, Virtual Machine Load Balancing for enhancing the performance and resilience of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for easy, economical creation of a failover cluster quorum witness.
Consultant Services Exchange 2013 Voice Mail
Exchange Server 2013 IT Consulting
Microsoft Exchange 2013 includes major improvements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful new features as well as a redesigned architecture. These improvements affect vital IT areas like manageability, high availability (HA), security and compliance, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consulting experts can assist your organization to evaluate the potential advantages of migrating to Exchange Server 2013, create an efficient test and deployment strategy, and educate your IT team to manage your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing online support and management services for Exchange 2013.
Dynamics GP SmartList Designer Services
24x7x365 Dynamics GP SmartList Designer Professionals
Dynamics GP software offers analysis and reporting features that allow you to track all operations, sales and spending, and market trends with built-in drill-down, inquiry, and reporting functions. Progent's Dynamics GP reporting consulting expertise can help you create reports that allow you to understand your business more completely, turning uncooked data into useful management information. Progent is able to improve your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting help, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and programming design with VBasic, XML and other tools in order to offer specialized line-of-business software development and web commerce solutions that integrate transparently with Microsoft Dynamics GP.
Online Support Services CRM
Microsoft Dynamics CRM Support and Setup
Microsoft CRM helps small businesses nurture profitable customer interactions. Built-in Sales and Customer Service modules allow employees to share data to help promote selling success and offer consistent, efficient customer service. Progent can set up the most sensible network environment, including mobile wireless access, to support MS CRM, and Progent's Experts Team can supply your small business with a certified MS CRM professional who can show you how to integrate Microsoft CRM with your sales or customer service data.
Colocation Center Migration IT Consulting
Data Center Colo Professional
Colocation data centers make it possible for businesses to share world-class facilities for housing computer equipment that supports vital applications and services. Progent's Microsoft and Cisco certified IT experts can assist your company with all facets of your colocation program including choosing and moving to a colo site, designing network architecture, specifying hardware, on-site and remote troubleshooting, setting up remote system management, and education your IT staff.
Microsoft Dynamics GP ERP Online Technical Support
Dynamics GP Accounting Specialists
Key characteristics of Microsoft Dynamics GP/Great Plains accounting include a modular structure that allows you to license only the functionality you need, a standards-based architecture based on Microsoft technologies to safeguard your investment and provide a tightly integrated environment, advanced reporting services that allow you to monitor all activities, revenues and spending and sales trends, compatibility with Microsoft Office to speed access to corporate information, the capability to integrate information from virtually any database or desktop application into Microsoft GP, plus an open architecture that makes it easy to create specialized programs. Progent can help you configure and maintain a reliable, secure server and communications network to support Microsoft Dynamics GP, and can offer expert GP/Great Plains support professionals to show you how to turn the powerful features of Microsoft Dynamics GP/Great Plains accounting into a productive business management solution.
Information Assurance Technology Professional
Web Application Security Security Contractor
Global Information Assurance Certification was founded in 1999 to certify the skill of network security professionals. GIAC certifications are acknowledged by companies and government organizations around the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer expertise with any of the network security disciplines addressed under GIAC certification including evaluating infrastructure vulnerability, event management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.
Fault Tolerant Data Center Professional
Windows 2008 Cluster IT Consultants
Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists have extensive experience helping small businesses to reduce network downtime by offering cost-effective online consulting services for disaster recovery/business continuity planning, high-availability IT architecture, data backup and restore systems, and transparent system maintenance. Progent’s business continuity consultants can help your company to plan and test a sensible business continuity strategy that matches your business needs and IT budget. Progent’s disaster recovery engineers can help you to design, deploy, and maintain resilient technologies such as non-stop Internet connectivity, virtualized servers, clustering, network load balancing, transparent off-site backup, and multi-location hot backup centers.
Education Macintosh Applications
Apple Final Cut Pro Training
Progent's Apple Mac consultants can promote the creative aspect of Macintosh computing by providing help services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special projects such as scanning or digitizing audio or video or configuring an audio/video production studio.
macOS Online Troubleshooting Specialists
Mac Remote Engineer
Progent provides national remote phone support and troubleshooting services for businesses that run macOS and OS X networks or whose information systems include a combination of Apple Mac and Microsoft Windows products. Progent's engineers can provide macOS and OS X users a range of services such as desktop support, upgrading to the most recent edition of macOS from legacy editions of macOS or OS X, plus help with Mac application software. Progent can also assist your business with iPhone and iPad support, or moving to iCloud services. Online technical support provides optimum leverage for your information technology budget by preserving client productivity and limiting the time billed for computer analysis and repair. Advanced online support technology and experienced technicians and engineers allow Progent to handle most IT issues without wasting time and expense by traveling to your location. In most of cases your network issues can be dealt with by telephone or via a mix of phone support and online access. Progent can put you in touch with Cisco CCIE infrastructure experts and CISM premier security specialists to help you with the toughest system issues.
SQL Server Integration Support
SQL Server Support Services
SQL Server 2005 offers powerful, familiar tools to computer experts and network users, lessening the complexity of creating, deploying, administering, and accessing company data and analytical applications in environments ranging from handheld devices to enterprise information networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require a network consulting firm with hands-on expertise and broad knowledge in planning and deploying data-driven, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
Windows Server 2008 Security Consultants
Windows 2008 R2 Technical Consultant
Microsoft Windows Server 2008 R2 features high levels of speed, security, fault tolerance, scalability, and versatility that accelerate output of local, branch office, and mobile users. Progent's Microsoft-certified professionals can deliver affordable remote consulting, technical support, and training services to assist your company to plan, execute, and manage Microsoft Windows Server 2008 R2 to add significant strategic value to your information system.
Apple iPhone and Windows integration Information Technology Consulting
24 Hour Mac and Windows Active Directory Remote Support
Progent's support specialists in Mac and Windows technology can help you integrate Mac and Windows computers into cohesive networks with resource sharing and workgroup functionality. Enabling productive co-existence among a mix of servers and workstations powered by Mac OS and Microsoft Windows requires extensive knowledge of and experience with Mac and Microsoft products. Progent's experience in Windows and Apple consulting makes it possible to provide world class assistance to companies that rely on these technologies to maintain their strategic advantage. Progent can also help your business to interface Apple's iPhones and iPads with your Windows environment.
9800-40 wireless controller Technology Consulting
9800-L wireless controller Professional
Cisco's Catalyst family of Wi-Fi controllers simplify the management of Wi-Fi LANs by unifying the configuration and management of wireless access points, tuning wireless throughput by reducing the effect of RF congestion, improving wireless uptime with fast auto-failover, and strengthening data security by detecting threats and analyzing traffic content based on user class and locale. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controller appliances to manage and monitor wireless LANs of all sizes. Progent can assist you to administer and debug your existing Cisco Wi-Fi solution or carry out an efficient transition to Cisco's modern Wi-Fi controller technology.
Consultant Microsoft Azure enterprise hybrid cloud solutions
Azure integration Consultant
Progent can assist businesses of all sizes to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline IT management and lower equipment expense. Microsoft Azure includes a wealth of public cloud services and Progent can help you to understand the advantages and restrictions of different cloud computing models you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local applications and network infrastructure and make sure that you sidestep the typical errors small companies make when moving to the cloud. Progent can show you how to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and VPN connections and also to manage Apple iOS devices and Android smartphones and tablets.
9800-L wireless controller IT Consulting
5500 Wireless Controller IT Consultants
Cisco's Catalyst line of Wi-Fi controllers simplify the management of wireless LANs by unifying the configuration and management of wireless APs, tuning Wi-Fi performance by reducing the impact of radio frequency congestion, enhancing wireless uptime with rapid auto-failover, and strengthening data security by identifying cyber threats and filtering traffic content according to user class and location. Progent can assist you to configure Cisco wireless LAN controller appliances to manage wireless LANs of any size. Progent can assist you to administer and debug your current Cisco-based Wi-Fi solution or carry out a smooth migration to Cisco's modern wireless controller technology.
Antivirus Setup and Support
Postini Technology
E-Mail Guard is Progent's economical spam filtering and antivirus managed service that gives small companies enterprise-quality defense against spam, viruses, DHA attacks, and other varieties of email-borne attacks on IT systems. E-Mail Guard is powered by Postini's perimeter management technology, a sophisticated library of web-based spam filtering and virus defense services that stop email assaults before they are able to penetrate the corporate firewall. Perimeter Manager also lets administrators monitor and control their email application, regardless of server platform, hardware type, or data center location.
SCCM 2012 Asset Management Remote Technical Support
SCCM 2012 Planning Network Consultant
Progent can assist your organization to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to Configuration Manager 2012 from an older device and application management solution or assist you to modify your current SCCM 2012 ecosystem to accommodate your changing IT requirements. In addition, Progent can help you to build a software foundation that fully supports SCCM by providing expertise with associated Microsoft technologies such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.
Network Consultants Windows 2019 Hyper-V
Windows 2019 Hyper-V Setup and Support
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to design and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant enhancements in scale, speed, manageability, virtualization, security and compliance, hybrid local/cloud deployments, resilience, and container support.
