Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Chandler
ProgentProgent's consulting support for network service organizations in Chandler Arizona enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a seamless augmentation of your in-house network services group. This can ease the way for you to grow your revenue, close gaps in your service catalog, satisfy your customers, and improve your profits.

Progent's roster of network experts, PC integration and troubleshooting technicians, IT administrators, and data security consultants have worked as transparent adjuncts to the IT staffs of some of the country's largest IT service firms. Progent's range of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is a network consulting firm with two decades of experience providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any independent computer support firm in the world. Progent has delivered online IT assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's reseller program for IT service providers features seamless resale to your customers of world-class services. Progent bills your firm directly and performs under your direction to provide your customers consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are the heart of an efficient IT Call Center. But modern ticketing platforms are not only costly to license and staff, but challenging to set up and maintain. Small or niche IT support companies rarely have the necessary financial or human resources. Progent's Service Desk and ticketing solution gives IT support organizations an economical way to keep their own branding while providing their clients responsive desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing program enable your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your firm can handle, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Standard service hours are 5am to 7pm PST, five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in major metros is available throughout the US at additional cost.
  • You retain complete control of your customers and invoicing.
  • Your customers enter service requests via your branded Internet portal, a toll-free number, or by directing a request to your specified mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more information about Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service firms allows you to become a single point of contact for practically all IT guidance and troubleshooting your clients may need. You can grow your staff and core IT skills steadily without having to decline new business due to a lack of expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your internal support group, responding to your management, and bills you rather than your client.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Extensive Documentation: Progent utilizes an enterprise-class documentation platform to ensure that all IT services performed are fully documented. This allows you to shift account assignments to internal personnel once you have sufficient people and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and affordably take on additional opportunities beyond your main areas of excellence and open new geographies without the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum network service provider by delivering more services to more customers using your own brand.
  • Flesh Out Your Services Catalog: Progent offers world-class support in a broad array of IT disciplines and can act as a dependable resource for expanding your IT service business.
  • Fast Problem Escalation: With a sizable team of high-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Keep Your Customers Happy: Happy customers stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from other support firms.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered online IT support ranging from Help Desk support to advanced consulting. Efficient online service saves money while delivering fast solutions.
  • Advanced Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Chandler, Arizona Businesses
Progent's veteran roster of certified consultants and technical experts can deliver Chandler, Arizona organizations a wide array of remote technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Reseller Support for IT Service Firms in Chandler, Arizona
To learn additional details about Progent's consulting program for IT service firms in Chandler, Arizona, call 1-800-993-9400 or visit Contact Progent.