Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in Chandler
Progent’s consulting services for IT service firms in Chandler Arizona enables your company to provide your customers Progent's consulting expertise and Help Desk support under your company's brand as a transparent extension of your in-house network support group. These services can put you on the fast track to add to your revenue, fill out your service portfolio, create happy clients, and increase your profits.
Progent's roster of network infrastructure experts, desktop integration and troubleshooting specialists, IT administrators, and data security consultants have worked as transparent extensions to the support staffs of some of the country's largest IT support firms. Progent’s range of technical knowledge allows you to add to the scope of your IT support business, and Progent’s close integration with your support team helps you strengthen and protect your company's brand.
Progent is a network support firm with 20 years of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure experts of any independent IT services firm in the world. Progent has provided online IT support and consulting to clients in every state in the country. (See testimonials from Progent's clients.)
Using Progent's Support Services Under Your Branding
Progent's reseller program for network service organizations offers transparent resale to your clients of professional services. Progent invoices you exclusively and works under your direction to deliver your customers support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for clients who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but a hassle to set up and maintain. Smaller IT service organizations do not have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT service firms a practical way to retain their company branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program enable your IT service firm to expand your physical and virtual support volume, the range of technologies your business can handle, the locations you can service, and your overall availability.
Important features of Progent's Service Desk and ticketing program for IT service companies include:
Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service firms allows your support team to become a single source for virtually all technical expertise your customers may require. You can grow your staff and strategic in-house competencies steadily without being forced to say no to opportunities due to a gap in expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for Chandler, Arizona Businesses
Progent's veteran team of certified engineers offers Chandler, Arizona businesses a broad range of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service organizations include:
Find Out More About Progent's Consulting Support for IT Service Organizations in Chandler, Arizona To learn additional details about Progent's reseller support for network service organizations in Chandler, Arizona, call 1-800-993-9400 or visit Contact Progent.