Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Chandler
ProgentProgentís consulting services for network service organizations in Chandler Arizona enables you to provide your customers Progent's consulting and Help Desk Call Center support under your company's brand as a seamless extension of your in-house IT services team. This can put you on the fast track to add to your revenue, fill out your service catalog, create happy customers, and improve your bottom line.

Progent's roster of network engineers, desktop support specialists, IT admins, and cybersecurity professionals have worked as transparent expansions to the support groups of some of the worldís biggest IT support businesses. Progentís range of expertise allows you to broaden the scope of your IT support business, and Progentís transparency lets you promote and protect your branding.

Progent is an IT consulting firm with 20 years of experience delivering online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any private computer support firm in the world. Progent has delivered online technical assistance and consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for IT service firms features transparent resale to your clients of professional services. Progent invoices your firm exclusively and performs under your direction to deliver your customers support services under your branding. Also, Progent offers an affordable Off-hours Support Program for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are the heart of a successful service desk. But full-featured ticketing systems are not only expensive to acquire and staff, but also challenging to configure and maintain. Small or niche IT support providers rarely have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT support organizations an economical way to retain their company branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's investments in advanced ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services allow your IT service firm to expand your physical and virtual support workload, the range of technologies your business can handle, the number of {geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT service organizations include:

  • Progent's online desktop support group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in major metro areas is offered across the US at additional cost.
  • You have full control of your clients and billing.
  • Your clients submit service requests using your branded Internet portal, an 800 number, or by sending an email to your dedicated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information about Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service firms allows your support team to act as a single point of contact for practically all IT expertise your customers may need. You can build your team and core in-house competencies steadily without having to turn down opportunities due to a gap in in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house support group, responding to your direction, and invoices you instead of your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Service Reporting: Progent uses an advanced documentation platform to make sure all services performed are fully described. This makes it easy for you to transfer account responsibilities to internal consultants once you have enough people and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably accept more jobs beyond your core areas of excellence and serve additional territories without assuming the risks involved with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your mind share as a comprehensive IT support provider by delivering more solutions to more customers under your own company name.
  • Add to Your Services Catalog: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a dependable resource for growing your IT service operations.
  • Fast Problem Escalation: With a sizable roster of high-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Keep Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from other support firms.
  • Remote Technical Support Experts: For two decades, Progent has delivered online IT support ranging from Call Center services to advanced consulting. Efficient online service cuts costs while delivering quick results.
  • Advanced Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Chandler, Arizona Organizations
Progent's veteran team of certified engineers can provide Chandler, Arizona companies a wide range of remote technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for network service organizations include:

Learn More About Progent's Consulting Support for Network Service Providers in Chandler, Arizona
To learn more information about Progent's reseller program for IT service firms in Chandler, Arizona, call 1-800-993-9400 or visit Contact Progent.