Chandler Expertise for Network Service Organizations
Transparent Temporary IT Support Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Chandler
Progent’s consulting services for network service firms in Chandler Arizona allows you to offer your clients Progent's consulting expertise and Help Desk support with your company's own branding as a seamless supplement to your regular network services group. This can ease the way for you to grow your revenue, fill out your service catalog, satisfy your customers, and improve your profits.
Progent's team of network infrastructure experts, PC integration and troubleshooting technicians, IT administrators, and data security consultants have acted as transparent extensions to the IT groups of some of the world’s largest IT service firms. Progent’s breadth and depth of expertise enables you to widen the scope of your IT support practice, and Progent’s close integration with your support team lets you strengthen and preserve your company's brand.
Progent is an IT support company with two decades of experience delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)
Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for network service providers features transparent resale to your clients of world-class IT services. Progent bills you directly and performs under your instructions to deliver your clients consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing systems are not only costly to acquire and staff, but difficult to configure and manage. Small or niche IT support companies rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations a practical way to retain their custom branding while delivering their clients responsive desktop support built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT support organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The features available with Progent's Help Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your firm can handle, the number of {geographies you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT support organizations include:
- Progent's online desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is available at additional cost.
- Optional on-premises support in major metros is available across the US at extra cost.
- You have complete control of your customers and invoicing.
- Your customers enter service requests via your custom branded web portal, an 800 number, or by sending an email to your specified email address.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until resolution.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service organizations allows you to become a single source for practically all technical expertise your customers may require. You can grow your staff and strategic IT skills steadily without being forced to decline new business owing to a gap in expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent acts as a seamless supplement to your in-house IT service team, under your coordination, and invoices your firm rather than your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
- Extensive Service Documentation: Progent uses an enterprise-class documentation platform to make sure all services performed are fully described. This enables support group to transfer account responsibilities to internal personnel once you have enough people and appropriate technical skills.
- Safely Grow Your IT Support Practice: You can easily and efficiently accept more opportunities outside your main fields of excellence and open new territories without the risks involved with increasing your full-time staff too quickly.
- Strengthen Your Brand: You can improve your positioning as a comprehensive network service provider by offering more services to more customers under your own brand.
- Add to Your IT Support Catalog: Progent offers world-class support in a broad array of technologies and can act as a dependable resource for expanding your IT service operations.
- Fast Escalation: Thanks to a sizable team of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
- Make Your Customers Satisfied: Happy customers stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help from your competitors.
- Remote Technical Support Experts: For two decades, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Effective online support saves money while delivering fast results.
- Top Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Chandler, Arizona Companies
Progent's veteran roster of certified engineers can deliver Chandler, Arizona businesses a broad array of online consulting and troubleshooting services. Practice areas offered under Progent's reseller program for network service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory Planning
- Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Expertise
- Microsoft Azure, Amazon AWS, Google Cloud
- Online IT Support
- Work from Home Integration
- Cisco Network
- Juniper Expertise
- Cisco Routers Configuration
- Cybersecurity Expertise
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Services
- Desktop Support
- Colo Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Expertise
- Microsoft Access Consulting
- Virtual Server Automation
- Hyper-V Configuration
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Management
- Apple iPhone Support
- Google Android Phone Integration
- Ransomware Recovery
- Data Backup/Recovery Consulting
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi AP Configuration
- Wi-Fi Site Assessments
Learn More About Progent's Consulting Support for Network Service Firms in Chandler, Arizona For more information about Progent's consulting program for IT service firms in Chandler, Arizona, call 1-800-993-9400 or see Contact Progent.
An index of content::
Hybrid Office 365 solutions Online Support Services
Hybrid Microsoft 365 solutions Technology Consulting
Microsoft supports seamless hybrid networks that integrate Office 365 and on-premises Exchange systems. This permits you to have certain Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist you with any facet of planning, implementing and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can provide as-needed support to help you resolve stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is completed on schedule and within budget.
Best Wi-Fi 6 LAN controller Engineer
5520 wireless controller Integration Support
Cisco's Catalyst family of wireless controllers streamline the management of Wi-Fi LANs by unifying the provisioning and management of wireless access points, tuning Wi-Fi performance by limiting the impact of radio frequency congestion, improving Wi-Fi availability with rapid auto-failover, and strengthening data security by identifying threats and analyzing traffic content based on user type and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controller appliances to manage Wi-Fi networks of all sizes. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's modern Wi-Fi controller solutions.
Immediate Virtualization Professionals
Mission Critical IT Applications Online Troubleshooting
With virtual servers, businesses are able to run multiple virtual servers on one actual server. Virtual server technology enables companies to gain all the advantages of server isolation, while avoiding the expense that goes with purchasing extra server equipment. Virtual servers are also the enabling technology behind private clouds, which offer important benefits such as reducing the costs of capital equipment, datacenter facilities, and administration while enhancing information security, network availability, and recoverability. Other useful server management technologies include server monitoring utilities, Microsoft WSUS, and remote system management hardware. Progent's professional server management experts can assist you with all aspects of server virtualization and administration to allow your business to cut expenses and save time.
Windows Server 2008 Hyper-VI Technology Consulting
Windows Server 2008 R2 Support and Setup
Microsoft Windows Server 2008 represents a major advance in making IT networks more protected and available, easier to virtualize and administer, faster, and able to offer an improved platform for web publishing. Progent can help your business get the most from the enhancements built into Microsoft Windows Server 2008 by providing consulting, support, training, staffing, monitoring, and security engineering services.
Programming Firm Amazon cloud integration
Amazon Web Services enterprise hybrid cloud solutions Coder
Progent offers affordable remote consulting to assist companies to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, system design and review, pilot testing, configuration, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewalls and VPN access and can help you deploy cloud-centric or hybrid cloud environments that efficiently incorporate Amazon AWS resources. Progent offers as-needed expertise to assist you to overcome complex technical issues or Progent can deliver project management outsourcing to help you move to the Amazon AWS cloud on time and within budget.
ASA 5520 Firewall Remote Consulting
ASA 5540 Firewall Integration Services
Progent's Cisco CCIE-certified network infrastructure consultants can assist you to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, administer, update and debug Cisco ASA 5500-X security appliances with Firepower Services.
Exchange Server 2000 Network Consultants
Immediate Exchange 2000 Server Upgrade Specialists
Progent is one of the most qualified IT support companies for designing email and messaging solutions based on Microsoft Exchange 2000. Progent is skilled in helping small businesses get all the benefits of Microsoft Exchange 2000 for typical scenarios including updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 management.
24 Hour Anti-Spam Support and Integration
Antivirus Technology Consulting Services
E-Mail Guard is Progent's affordable antispam and virus defense solution that gives small companies enterprise-quality protection against spam, viruses, directory harvesting, and other types of e-mail-based assaults on IT networks. E-Mail Guard is built on Postini's perimeter management technology, a comprehensive suite of web-managed spam filtering and antivirus services that stop email attacks before they are able to penetrate the company firewall. Perimeter Manager also lets administrators track and control their email application, irrespective of server vendor, hardware type, or data center location.
Enterprise hybrid cloud Consultant
Engineers Microsoft Azure hybrid cloud integration
Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Microsoft Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has 20 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
ISR G2 Routers Remote Troubleshooting
Edge Routers Configuration
Cisco has designed an extensive array of routers including routers designed to provide the protection, performance, and availability demanded by organizations from small offices to global enterprises and service providers. Cisco routers feature support for redundancy, transparent failover, and backup power for improved fault tolerance and system availability. Progent can show you how to choose and integrate Cisco routers to build a reliable foundation for your IT system and to make it economical to expand as you support new users, start new offices, deploy new services, open your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS platform, such as the Cisco 800 series of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 2900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Routers.
Onsite Technical Support Operations Manager
MCSE Expert Certified System Center Operations Manager Consultant Services
Progent's Microsoft-certified consultants have over a decade of experience planning, implementing, optimizing and repairing System Center Operations Manager environments and can provide companies of all sizes expert online or onsite consulting services for SCOM 2012. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to monitor your datacenter effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also assist you to install and customize SCOM 2012 management packs according to leading practices for tracking network infrastructure and both Microsoft and 3rd-party apps and services. Also, Progent can provide fast online or on-premises troubleshooting to help you to fix critical issues detected by SCOM 2012.
West Virginia Computer Support Company
New York IT Service Provider
Progent’s Technical Response Center (TRC) provides affordable national extended hours online support for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service engineers provide extended hours telephone support and remote direct network access to isolate and repair network problems rapidly and economically.
Windows, UNIX, Solaris Online Support
Windows and UNIX Consultant
If your company is developing UNIX or Linux software in an environment that includes Microsoft Windows-based servers, PCs, and office productivity products, Progent can provide comprehensive IT outsourcing that allows you to focus on your area of strategic expertise without the constant distraction of maintaining your business network. Through the use of automated server monitoring and by delivering remote and on-site support when your business needs it, Progent offers an economical alternative for managing an information network that features high reliability, protection, and efficiency. Progent's developer assistance offerings feature comprehensive information technology outsourcing, virtual server infrastructure, online and in-person support and troubleshooting, network monitoring, and Helpdesk support.
Data Protection Manager 2012 Computer Consultants
Microsoft Expert Onsite Technical Support SCDPM 2012 and Azure
Progent's Microsoft-certified consultants offer online or in-person support to help companies of any size to design, deploy, administer, and repair a backup/restore system based on System Center 2012 Data Protection Manager. Progent can help you to migrate from older releases of SCDPM or from a different backup/recovery platform, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid datacenters. Progent can provide as-needed support for fixing especially stubborn issues, or comprehensive project management support. Progent can also help you to design SCDPM 2012 into a comprehensive disaster recovery strategy.
Microsoft Office System Setup Service
Open Now Microsoft Technical Support Outsource
To provide cost-effective network services for small businesses, Progent has developed comprehensive IT outsourcing packages that offer small companies fast access to technical help without requiring you to recruit, train, and manage an expensive in-house computer support staff. Progent’s IT outsourcing services offer you an economical way for building a secure and reliable system for your important Microsoft Windows business productivity applications such as Microsoft Office XP and Microsoft Office 2003.
Infor SyteLine CloudSuite Industrial Consulting
Infor SyteLine CloudSuite General Ledger Engineer
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies more than 25 years of background assisting manufacturing and service companies to simplify supply chains and streamline key business processes in order to bring products to market quickly and adhere to customer schedules consistently. Progent offers the skills of an ERP specialist with over two decades of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or on-premises services that can range from as-needed guidance to end-to-end solution design and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, debugging, ETL, Office 365 integration, disaster recovery planning, and database administration.
Juniper Junos BGT Consultants
Juniper Junos Management Security Auditing
Progent's Juniper Networks-authorized network engineer can help you to design and implement Juniper Firewall and VPN technology, enhance and troubleshoot your infrastructure, and upgrade smoothly from outdated products to the latest versions. Progent's Junos OS engineers can provide expertise with Juniper's premier network operating system to help your business to streamline the administration and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can help you maintain networks that include a combination of Juniper's OS platforms.
Mandriva Linux Professionals
Redhat Linux Technology Consulting
Progent's Linux consulting experts offer small and mid-size companies and software developers support for administering and supporting Linux computers that run with Microsoft-based networks. Progent offers your business access to Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad range of expertise offers you an easy one-stop source to help you create and maintain a secure and reliable mixed-platform network and communications infrastructure that supports Linux and Microsoft interoperability by combining MS Windows with major Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware.
Nagios Remote Troubleshooting
Computer Consultants Linux Network Monitoring
Nagios and MRTG are useful, Open Source monitoring tools that operate on the Linux OS and can be deployed to analyze UNIX/Linux networks, Windows systems, or mixed-OS situations where the Linux OS and Microsoft Windows coexist. Nagios allows system managers to monitor system services including POP3, HTTP, FTP, and NNTP. MRTG permits you to graph the traffic in and out of SNMP-enabled network devices including servers, routers, and switches. Progent's network monitoring engineers can assist you to utilize both these tools to streamline and troubleshoot your network.
Cisco CCIE Online IT Consulting Companies
Cisco Management Security Consulting Firm
Progent's Cisco-certified CCIE network consultants can help you to configure, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.
Support and Help SQL Server 2019 Machine Learning Server
SQL Server 2019 Always Encrypted Online Consulting
Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide affordable online and onsite consulting expertise, application development, and debugging services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist customers plan and carry out a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud-based resources into a cohesive information management solution.
Microsoft Data Protection Manager 2016 and Azure Backup Support Services
24x7 Data Protection Manager 2016 Rolling Upgrade Help and Support
System Center 2016 Data Protection Manager provides automatic backup and simplified restore capabilities for Microsoft environment. SCDPM 2016 delivers application-aware backup for critical platforms such as Microsoft SQL, Exchange Server and SharePoint, protects Windows and Linux virtual machines, supports virtual machines running on Hyper-V and VMware, and can use Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can assist businesses of any size to design, implement, administer, and troubleshoot an enterprise-wide backup/recovery solution built around SCDPM 2016. Progent can help you to upgrade from an older release of DPM or from a legacy solution, and Progent can tune your SCDPM 2016 environment for on local, hosted, cloud or hybrid deployments. Progent offers remote or onsite consulting expertise and can provide as-needed guidance to help you through challenging issues or deliver comprehensive project management support to help you complete your SCDPM 2016 initiative on schedule and within your budget.
Full Service Outsourcing Services
IT Outsourcing Services Professional
Progent is organized provide comprehensive online consulting for all technical areas associated with small company IT networks and offers an array of vital, as-needed support services such as a temporary CIO to provide advanced IT design and negotiating skills, a Call Center for help desk support, proactive server monitoring, spam and email-borne virus filtering as a managed service, project management help for critical initiatives like site moves orOS upgrades, Cisco-certified consultants for designing fast and reliable network infrastructure, security specialists to verify information protection and regulatory compliance, disaster recovery experts to help design business continuity strategies, and software programmers to create, customize, or repair mission-critical application programs.
Apple MACos with Windows Support and Setup
Microsoft Office for Mac Engineer
Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the world's most familiar office productivity applications. Progent's Apple-certified Macintosh consultants can show you how to set up Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows computers so that Macintosh users can take advantage of the new features in Word, Excel, PowerPoint and Entourage in order to share data and network resources with co-workers who run Windows. Progent's consultants have experience with both Apple Macintosh and Windows platforms and can support environments that combine Mac with Windows systems with extensive resource sharing, or environments which intentionally restrict sharing between Apple Mac and Windows users.
Catalyst 4500 Switch Online Help
Catalyst 3850 Switch Technical Support
Progent's Cisco-certified CCIE networking experts can help you to set up, manage, update, tune and debug Cisco Catalyst switches. Progent can also assist you to enhance the security of Catalyst switches and move smoothly from outdated appliances to modern models.
Reporting Dynamics GP Excel Reports
Dynamics GP SSRS Consulting Services
Dynamics GP accounting includes analysis and reporting features that let you track all operations, revenues and expenses, and sales patterns with built-in drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting services can enable you to design reports that allow you to understand your business more completely, converting raw data into useful business information. Progent is able to improve your reporting and analytics by offering Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to offer custom business software development and web commerce applications that work seamlessly with Microsoft Dynamics GP/Great Plains.
Professionals Java programming
Consulting Microsoft Access application programming
Progent’s team of expert programmers, database architects, and program managers can assist enterprise clients to complete development projects for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to seasoned program managers for advanced planning and program co-ordination or Progent can assist clients fill in expertise gaps by offering database designers and programmers skilled in building line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can help clients to integrate SharePoint with other data sources such as Microsoft SQL and Office Excel to build data-intensive intranets and portal sites. Progent also can provide experience with multiple web development technologies and can assist clients to build, enhance, repair, or port web applications to utilize the most current web technology.
On-site IT Support Microsoft Configuration Manager
Solutions Provider Microsoft Intune
Progent's Microsoft-certified engineers can help your company to streamline desktop PC update and patch management by providing expertise with administration solutions like Configuration Manager, SMS 2003, and WSUS.
Consultant SQL Server Replication
24 Hour SQL 2008 Reporting Services Contract Programming
Microsoft SQL Server 2000 is a rich, web-aware database and data analysis package that enables the rapid development of a new generation of high-end applications that can give your business a critical competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft integration, ensures you success in planning, deploying and administering Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET environment.
NetApp MetroCluster Disaster Recovery Technology Professional
MetroCluster Switch Integration Professional
NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering with continual replication to deliver fast, zero RPO disaster recovery between datacenters located as far as 185 miles apart. Progent's team of veteran network consultants can help your business to plan, configure, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that aligns with your technical needs and IT budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster solution by providing guidance with tasks like assigning disk pools and shelf IDs, arranging aggregate layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and verifying your MetroCluster disaster recovery solution to prove adherence with industry standards and regulatory requirements.
Windows Server 2000 Upgrade Consulting
24/7 Windows 2000 Configuration
Progent's certified Windows 2000 Server experts offer computer support and information technology consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Microsoft Windows 2000 Server integration, optimization, and troubleshooting services include network design, deployment, project management, on-site and off-site support, Call Center outsourcing, expert security consulting, full service outsourcing, and economical co-sourcing.
Remote Technical Support Teleworker Endpoint Management
Troubleshooting At Home Workers Endpoint Management
Progent can help small and mid-size companies to install unified remote endpoint management systems for maintaining endpoint devices operated by telecommuters.
Office 365 IDFix Computer Engineer
Microsoft 365 integration with on-premises environments Network Engineer
Microsoft has made a strong effort to enable seamless hybrid networks that combine Office 365 and on-premises Exchange deployments. This permits you to have specific Exchange mailboxes hosted at your corporate datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can help you with any facet of designing, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can provide as-needed support to help you resolve stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is carried out on time and within budget.
Professional ProSight Email Content Filtering Service
ProSight Email Guard Spam Filtering Specialist
Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall.
Threat Management Gateway Network Consultants
Forefront TMG Onsite Technical Support
Microsoft Forefront Threat Management Gateway is based on the powerful security technologies of Microsoft Internet Security and Acceleration Server 2006 and offers a easily administered web gateway that acts as a single-server platform for an array of security features including an application layer and network layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security reporting features, allows customized reporting powered by SQL Server, works with Active Directory to streamline authentication, and can be operated as a virtual server to lower expenses and improve availability. Progent's Microsoft-certified consultants can help your company to design and carry out test and production deployments; integrate Forefront TMG 2010 with Windows 2008 R2, AD, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver ongoing support and repair services. Progent can also help your organization to migrate economically to Microsoft Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.
Microsoft LCS Server Technology Professional
Onsite Technical Support Microsoft LCS Server IM
MS Office Communications Server delivers IM and Real Presence in an extensible, world-class solution offering enhanced security, seamless compatibility with other Microsoft products, an expandable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server offers cost savings and elevated business efficiencies, increased individual output, and stronger intellectual property protection. MS Communications Server 2007 has been superseded by Lync, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications experts offer online and on-premises support and mediation services for your Office Communications Server environment and can assist you to evaluate the advantages of migrating to Microsoft's Skype for Business. Progent can also help you to design and implement an efficient upgrade that will add business value to your information network
SMS Server 2003 Migration Help and Support
Systems Management Server Remote Technical Support
Systems Management Server provides added functionality for change and configuration management of Windows-based networks through SMS Feature Packs. Feature Packs lower the overall operational costs of managing and deploying software by making it simpler to copy system images, control mobile devices, and operate management utilities. In addition to alerting you about ways to cut management expenses by deploying SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and perform IT projects that cover areas that Feature Packs are designed to make more efficient. Progent's adoption and update services can minimize cost and reduce business disruption as you transition to the latest operating systems and programs. Progent's wireless consulting experts can help you define sensible procedures and policies to manage handheld computers and smart mobile communication devices so your field force remains productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to develop a security plan that includes standards, procedures and IT products to keep your IT computer system safe.
Microsoft Dynamics 365 Retail Technical Support
Expert Microsoft Certified Dynamics 365 NAV Application Support
Progent can give you access to experts who can customize your Microsoft Dynamics ERP, MRP, and financial system applications to meet your unique business requirements. Progent’s Microsoft-certified support experts offer experience in Microsoft AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also provides expert e-Commerce consulting support for secure, corporate-wide resource sharing as well as interfacing with CRM packages.
Technology Consulting Ransomware Protection
Electronic Messaging Outsourcing Company
Progent's Microsoft-certified experts have 20 years of background providing e-mail and unified telecommunications/email solutions for companies. Progent provides economical Microsoft Exchange 2007 Server consulting services to strengthen email security and virus protection, achieve high availability email, and implement remote and wireless email access. Progent’s Microsoft Exchange help and support services can assist you in designing and implementing a Microsoft Exchange upgrade or a migration from a legacy SMPT server or older Microsoft Exchange software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
Juniper Junos Security Services
Juniper Junos Cybersecurity Firms
Progent's Juniper-authorized network engineer can help you to plan and implement Juniper Firewall/VPN platforms, enhance and troubleshoot your infrastructure, and upgrade smoothly from discontinued products to the latest versions. Progent's Junos OS engineers can provide expertise with Juniper's premier network control software to enable your business to streamline the management and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist organizations maintain networks that include a mix of Juniper's software platforms.
Urgent Exchange 2013 Performance Tuning Computer Consultants
Exchange 2013 Disaster Recovery Engineer
Microsoft Exchange Server 2013 includes major improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers powerful new features as well as a revamped structure. These improvements favorably impact vital IT areas such as manageability, availability, security, operational costs, teamwork, extensibility, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and rollout plan, and train your IT staff to maintain your Exchange Server 2013 solution. Progent can also provide ongoing remote consulting and support and management services for Exchange Server 2013.
Check Point 16000 Firewalls Cybersecurity Consultancy
Check Point Newxt Ceneration Firewalls Firewall Configure
Progent's Check Point experts can show you how to choose and deploy Check Point Software Firewall utilities and appliances powered by Check Point Software's security platform to provide an economical and effective security solution for your information network. Progent can also show you how to integrate other Check Point products such as ZoneAlarm and Check Point Power-1 firewalls with security solutions from other suppliers and offer a central source for continuing network support, maintenance, education, and consulting expertise.
Information Technology Consulting Operations Manager
System Center MOM Consultancy
Medium-size businesses can derive all the benefits of Operations Manager and have quick access to Progent’s Microsoft and Cisco Certified IT support experts. With Progent's economically priced network service packages, medium-size organizations can select a simple co-sourcing package built around System Center Operations Manager with network monitoring, proactive warnings, comprehensive system analysis, Help Desk support, and remote troubleshooting. For companies with mission-critical environments who need non-stop networking, Progent offers a complete round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to offer mid-size company information systems world-class reliability, security and productivity.
Consulting Juniper SRX650 Router
Cybersecurity Company Juniper SRX Series Gateway
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Remote Support Help Desk Process
Network Engineer 24x7 HelpDesk
The Helpdesk service delivery model used by Progent gives small businesses an effective option to reliance on independent service individuals by offering extensive technical knowledge shared by multiple support groups, optional round-the-clock availability of urgent help, fast escalation to top-level engineers for handling even the most intractable issues, service consistency and dependability, prompt follow-up enforced by seasoned IT service managers, a choice of easy-to-use mechanisms for initiating support tasks, and excellent process visibility enabled by trouble ticket updates and available through a web portal.
iPhone and Office integration Computer Consultants
iPhone and Active Directory integration Integration Support
Progent can provide cost-effective remote consulting to help you to plan, deploy, and troubleshoot any facet of your iPhone and iPad and Windows integration solution and is available for quick tasks to help you get past occasional technical bottlenecks or long-term engagements to help you complete large-scale projects on time and within budget. Progent has expertise in local, cloud-based, or hybrid networks and can help you build or support a highly available, protected and scalable network infrastructure that is best suited to your computing model. Progent also offers remote or on-premises training to help manage and use your iOS devices in a safe, collaborative ecosystem that maximizes the strategic value of your information system.
Remote Consulting wireless VoIP phone integration
wireless IP phone security Information Technology Consulting
Cisco's wireless VoIP phones are hardened Wi-Fi handsets intended for professionals who are on the move within office, warehouse, health-care or other environments where management wants portable phones that provide more administrative control, data security and ruggedness than is achievable with the BYOD style of mobile communications. Integration of Cisco's wireless VoIP phones usually requires that you configure and optimize numerous components of your wireless infrastructure such as APs, routers, Cisco wireless LAN controllers, and call management software. Progent's Cisco-certified experts offer online and on-premises assistance to help you build and maintain a Cisco wireless IP phone deployment by delivering integration services that can range from debugging the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.
