In addition to providing fast access to high-level network consultants and subject matter experts (SMEs) to help Chandler, Arizona organizations with discrete technical problems or strategic initiatives, Progent offers short-term staff augmentation to deal with more generalized services like PC support, IT administration, and Help Desk services. On-demand staffing makes it possible for businesses to respond to anticipated or unplanned peaks in the need for IT services, which may result from scenarios like mergers and acquisitions, data center moves, platform upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory mandates. Temporary IT staff augmentation can also fill voids caused by the loss of full-time staff members due to vacations, illness, resignation, or other reasons.
Benefits of Progent's Temporary IT Staffing Services
Progent's short-term staffing services give organizations the flexibility to react to surges in requirements for IT services without being saddled with the costs and delays that come with identifying and hiring appropriate technical help and without the burden of increasing your in-house head count.
Important features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Rapid availability of seasoned network pros
- Easy initiation, cessation, and resumption of services
- Transparent augmentation of your full-time network support team
- Full documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
- Strong working relationship with a world-class, full-service source for IT expertise
Progent's shared Call Center service is a proven on-going staff expansion alternative that enables IT organizations to share the work of Call Center support transparently between their internal network personnel and Progent's extensive pool of IT support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's shared Help Desk service is a collaborative support solution powered by the leading shared professional services (PSA) tool for streamlining, service calls, generating tickets, assigning ownership, tracking responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT services for organizations of all sizes throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Practice Areas for Chandler, Arizona Companies
Progent's veteran team of certified engineers can provide Chandler, Arizona companies a broad array of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary IT Staffing for Chandler, Arizona Companies
To find out more about Progent's temporary supplemental staffing services for Chandler, Arizona organizations, call 800-993-9400 or visit Contact Progent.