Besides offering fast access to high-level network consultants and subject matter experts (SBEs) to help Chandler, Arizona businesses to resolve specific technical problems or strategic projects, Progent offers short-term supplemental staffing to deliver more broadly defined services such as PC help, IT management, and Help Desk call center response. Short-term staffing makes it possible for businesses to deal with planned or surprise surges in demand for network services, which may result from scenarios such as company mergers, site relocation, technology upgrades, paradigm shifts like telecommuting, disaster response, busy seasons, or regulatory changes. Short-term supplemental staffing can also fill voids caused by the absence of full-time IT personnel due to scheduled vacations, health issues, resignation, or other reasons.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's temporary supplemental staffing services offer businesses the ability to respond to surges in requirements for network personnel without being saddled with the costs and hassle that come with vetting and recruiting reliable technical personnel and without the risk of increasing your permanent head count.
Key features of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Program
- Rapid availability of seasoned network pros
- Simple initiation, cessation, and resumption of services
- Transparent augmentation of your full-time network support team
- Full documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved fast
- Strong relationship with a top-level, full-spectrum source for IT support
Progent's co-managed Help Desk Call Center service is a proven flexible staff augmentation option that allows IT groups to divide the responsibilities of Help Desk Call Center support seamlessly between their internal network staff and Progent's nationwide pool of technical support experts. Working as a transparent supplement of your full-time Call Center, Progent's shared Help Desk program is a joint support alternative powered by the industry's leading shared PSA tool for managing, service calls, ticketing, assigning responsibility, tracking progress, and generating documentation.
Why Choose Progent?
Progent has two decades of background delivering online and onsite network expertise for businesses of all sizes throughout the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Chandler, Arizona Companies
Progent's seasoned team of certified engineers offers Chandler, Arizona companies a broad range of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary IT Staffing for Chandler, Arizona Organizations
To learn more about Progent's temporary staff augmentation services for Chandler, Arizona organizations, call 800-993-9400 or visit Contact Progent.