Besides providing rapid contact with top-tier IT professionals and subject matter experts (SMEs) to help Chandler, Arizona businesses to resolve discrete IT problems or strategic projects, Progent can provide temporary staff augmentation to deliver more broadly defined assistance such as PC support, IT administration, and Help Desk call center services. On-demand staffing can help organizations to respond to planned or unexpected increases in the need for IT services, which may result from situations such as company mergers, site relocation, technology migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory changes. Short-term IT staff augmentation can also cover gaps resulting from the absence of in-house staff members because of scheduled vacations, illness, termination, etc.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's temporary supplemental staffing services give organizations the ability to respond to surges in demand for network services without being saddled with the costs and hassle associated with vetting and recruiting reliable technical help and without the risk of increasing your in-house head count.
Key features of Progent's temporary staffing services include:
Progent's Co-managed Center Program
- Fast access to proven network pros
- Easy engagement, termination, and resumption of services
- Transparent augmentation of your in-house IT staff
- Full documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
- Strong working relationship with a top-level, full-service source for network support
Progent's shared Help Desk Call Center service is a specialized flexible staff augmentation option that allows IT organizations to divide the responsibilities of Call Center support seamlessly between their full-time network personnel and Progent's extensive team of IT support specialists. Working as a seamless supplement of your full-time Call Center, Progent's co-managed Call Center program is a joint support alternative powered by the leading shared professional services tool for managing, service requests, generating tickets, assigning responsibility, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises IT expertise for organizations across the United States. Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Chandler, Arizona Businesses
Progent's seasoned roster of certified consultants offers Chandler, Arizona companies a broad array of online consulting and troubleshooting services. Practice areas offered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary IT Staffing for Chandler, Arizona Organizations
To learn more details about Progent's temporary supplemental staffing services for Chandler, Arizona organizations, call 800-993-9400 or visit Contact Progent.