In addition to providing rapid access to high-level network professionals and subject matter experts (SMEs) to assist Chandler, Arizona organizations to resolve discrete IT issues or longer-term projects, Progent offers temporary supplemental staffing to deal with more broadly defined services like PC help, network administration, and Call Center response. Short-term staffing makes it possible for businesses to respond to planned or unplanned increases in demand for network personnel, which may result from situations such as mergers and acquisitions, site relocation, technology upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory changes. Short-term supplemental staffing can also fill gaps caused by the absence of full-time staff members due to vacations, illness, resignation, or other reasons.
Advantages of Progent's Temporary Staff Augmentation Program
Progent's temporary staff augmentation services offer businesses the ability to respond to increases in requirements for IT personnel without dealing with the costs and delays that come with vetting and hiring professional IT help and without the risk of increasing your permanent staff size.
Important features of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Service
- Rapid access to seasoned IT professionals
- Simple engagement, termination, and re-engagement of services
- Transparent augmentation of your in-house IT staff
- Full reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved promptly
- Close relationship with a world-class, full-spectrum source for IT support
Progent's co-managed Call Center program is a specialized flexible staff augmentation alternative that allows IT groups to share the responsibilities of Help Desk Call Center support transparently between their in-house network staff and Progent's nationwide team of technical support specialists. Working as a transparent extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center service is a collaborative support alternative based on by the leading shared professional services (PSA) platform for managing, service calls, ticketing, assigning ownership, tracking progress, and producing management reports.
Why Choose Progent?
Progent has two decades of background providing remote and on-premises IT services for organizations throughout the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Chandler, Arizona Organizations
Progent's nationwide roster of certified consultants and technical experts can provide Chandler, Arizona companies a wide range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service organizations include:
Contact Progent for Temporary IT Staffing for Chandler, Arizona Companies
To find out more about Progent's temporary supplemental staffing services for Chandler, Arizona organizations, call 800-993-9400 or visit Contact Progent.