Besides providing fast access to guidance from top-tier IT professionals and subject matter experts to assist Chandler, Arizona businesses with specific technical issues or strategic projects, Progent can provide temporary supplemental staffing to deal with more generalized assistance like PC help, IT administration, and Help Desk call center response. Short-term staffing makes it possible for organizations to deal with expected or surprise increases in demand for IT services, which may be caused by situations like mergers and acquisitions, data center relocation, platform migration, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Short-term supplemental staffing can also fill gaps resulting from the absence of full-time staff members due to vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's short-term supplemental staffing services offer organizations the ability to respond to increases in requirements for IT personnel without dealing with the costs and delays that come with vetting and hiring professional IT help and without the risk of increasing your full-time head count.
Key features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Service
- Fast availability of proven IT professionals
- Easy initiation, cessation, and re-engagement of services
- Transparent augmentation of your in-house network support staff
- Comprehensive reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
- Strong working relationship with a top-level, full-spectrum resource for network support
Progent's shared Call Center program is a proven flexible staff augmentation alternative that allows IT organizations to share the work of Help Desk support seamlessly between their full-time IT personnel and Progent's extensive team of IT support experts. Working as a transparent supplement of your full-time Help Desk, Progent's shared Help Desk service is a joint support solution powered by the leading shared professional services platform for managing, service calls, generating tickets, assigning ownership, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite network services for businesses of all sizes throughout the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Chandler, Arizona Businesses
Progent's nationwide team of certified consultants and technical experts offers Chandler, Arizona businesses a wide range of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service providers include:
Contact Progent for Short-Term Staff Augmentation for Chandler, Arizona Businesses
To learn more about Progent's short-term staff augmentation services for Chandler, Arizona companies, call 800-993-9400 or visit Contact Progent.