Immediate Online Help for Chandler Arizona Computer Systems
For businesses located in Chandler Arizona, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's remote support engineers provide excellent leverage because they possess the real-world background and are equipped with the advanced tools needed to resolve most information system issues quickly. This lowers direct expenses since service calls require fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company benefits additionally with indirect costs by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support experience is particularly important for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing model for remote support is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are invoiced just for the support that you receive. In contrast to typical remote support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where speedy. minor repairs somehow turn into large bills. Progent's penchant for dealing with technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes that allow the maximum level of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent's online support team can interface to your computer system without compromising system security.
Progent's advanced technical support reporting system maintains thorough records of all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of all help rendered to each client by every engineer. This archive of trouble tickets and fixes is structured as a conveniently exploitable internal database that enables Progent's online technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft open up other extensive technical databases and allow fast access to vendors' in-house support staff with the result that Progent's online consulting specialists can determine the most efficient solutions in the least time.
Online services offered by Progent to businesses in Chandler Arizona include:
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Certified Windows Support
Progent's Microsoft-premier online support professionals can deliver computer system repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad range of platform support including Microsoft Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop consulting and support services to assist your company to deploy, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services include providing Windows 11 system design and migration consulting and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and validates a person's technical knowledge at the expert level. Cisco-qualified CCIEs can handle even the most challenging problems encountered in network infrastructure planning, installation, administration, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network management tools and developing workarounds or identifying program updates. CCIEs are an exceptional value since their deep experience permits them to resolve problems rapidly. In common instances, less experienced engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can connect to your network via advanced remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's CCIEs can provide consulting for all of Cisco's popular family of connectivity devices. Cisco infrastructure consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Aironet Access Points deployment services, Cisco wireless controllers consulting, Cisco VPN and Network Security Integration expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to complete the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware engineer can help businesses to identify and isolate breached servers and endpoints and guard clean assets from being compromised. If your Chandler network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery consultants can assist your Chandler organization to reconstruct a network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's group of cybersecurity experts bring the wide range of skills necessary to rebuild all critical components of a targeted system quickly and with little data loss. To find out more, see Progent's ransomware cleanup and business continuity services.
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CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or assist your business to recuperate quickly following a damaging breach. Security support services offered by Progent include: comprehensive data security and compliance assessment utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; designing secure architectures for off-site and mobile communication; protecting your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent offers advanced online consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration support services such as Microsoft 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable workflow for recovering services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote consulting services to address a wide range of information technologies including network architecture, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified administration in networks that include Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving network problems enables fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.
Important Linux variants for which Progent offers expertise include:
RedHat
SUSE
Debian-GNU
Slackware
Ubuntu
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all key areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your network, server, and desktop devices by offering tools for streamlining common tedious tasks. These include health monitoring, patch management, automated repairs, endpoint setup, backup and recovery, A/V protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your designated IT personnel and your assigned Progent consultant so that emerging issues can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time management reporting plug-ins created to integrate with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable non-disruptive backup and fast recovery of critical files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user error, malicious insiders, or software glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about Duo identity authentication services, visit Duo MFA two-factor authentication services for access security.
- ProSight Shared Call Desk: Outsourced and Shared Call Desk Services
Progent's Shared Service Desk provides a seamless supplement to your corporate IT support team. Client access to the Service Desk, delivery of support, issue escalation, ticket generation and updates, performance measurement, and management of the service database are consistent regardless of whether issues are taken care of by your in-house network support group, by Progent, or by a combination. Your business has unrestricted flexibility to extend or reduce your share of technical support activity as circumstances demand. Progent takes care of initial installation and provisioning of the professional services automation software as well as documentation, validation and education.
To find out more about ProSight Co-Managed Call Desk, go to ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. In addition to maximizing the security and reliability of your computer network, Progent's patch management services permit your IT team to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Read more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows clients to complete major initiatives economically and on time. Progent's project-based online consulting services include:
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Help Desk Services
Progent's Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most problems.
Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the top PSA tool for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center team of experienced information technology consultants provides your customers in Chandler Arizona quick access to an effective network service resource with years of experience providing telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk the reputation as a significant contributor to business success, and Progent's intent is to resolve rather than just document network issues.
- Applications Support: Education, Development, and Integration
Progent's Applications Consulting staff provides remote professional engineering expertise and education in specific application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out more information about Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center2, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Chandler Arizona online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize SCOM for your business so that your IT support is proactive and automated. By exposing possible issues before they evolve into full-scale emergencies, proactive monitoring can ward off disruptive and costly service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems based on multiple operating systems.
How Your Chandler Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Chandler Arizona, Progent's online computer support engineers are ready to deliver professional and affordable IT help the moment your organization requires it. Over 20 years of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve IT problems quickly while eliminating the expense and lost time that comes with on-site support calls.
Even if your Chandler company works with a local freelance support technician or employs an in-house IT staff that can deal with common network issues, Progent's Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to handle sudden network emergencies or especially challenging integration projects.
Features of Progent's Remote Computer Support for Chandler Arizona
Progent's online support, remote repair, network security expertise, and system management services give companies in Chandler Arizona the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk services and system management, Progent's experts can deliver your business enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Chandler Arizona and is also ideal for networks in more remote regions that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide selection of Microsoft support tools, technical information, and continuing education.
- By the Minute Billing to Minimize Costs
Progent offers online support on a per-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum charge for online support and asks for no ongoing retainer for services provided during normal business hours. This protects you from paying big invoices for simple repairs.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide help from authorized professionals with skill in planning, implementing, and managing networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Group
Progent's basic consulting services include system integration, Microsoft Exchange consulting, corporate security planning, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise for specific business applications. Support available from the Application Experts staff covers:
Dynamics GP Support and Customization
MS Project and Project Online Training
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management Support and Software Development
MySQL DBA Services and Software Development
Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient centralized resource for network generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that fit the unique needs of your business.
- State of the Art Remote Access Software
Secure online connectivity permits Progent's service experts to see precisely what your users see. This makes it possible to find fast solutions to issues that could otherwise require an expensive onsite visit. Sophisticated remote connectivity software and expert technicians together allow Progent to repair most network issues quickly and economically. Progent is a pioneer in online troubleshooting and remote system analysis.
- Compatibility with Popular VPN Products
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum Network Uptime
For companies with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-constrained organizations whose workers need immediate access to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT expertise, refined support software, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers world-class support for Microsoft's leading server platforms with services that include Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 migration, Microsoft Windows 2003 maintenance, MS Exchange 2019 Server planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you pay just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer for support services delivered during normal business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be forced to permit minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by every consultant to every client. The practice of detailing and organizing support records results in more effective service and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock network monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your IT network from painful and costly service losses.
How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.