Immediate Online Help for Chandler Arizona Computer Systems
Immediate Phone Technical Support for Chandler SystemsFor businesses located in Chandler Arizona, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's remote support engineers provide excellent leverage because they possess the real-world background and are equipped with the advanced tools needed to resolve most information system issues quickly. This lowers direct expenses since service calls require fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company benefits additionally with indirect costs by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support experience is particularly important for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing model for remote support is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are invoiced just for the support that you receive. In contrast to typical remote support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where speedy. minor repairs somehow turn into large bills. Progent's penchant for dealing with technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes that allow the maximum level of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent's online support team can interface to your computer system without compromising system security.

Progent's advanced technical support reporting system maintains thorough records of all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of all help rendered to each client by every engineer. This archive of trouble tickets and fixes is structured as a conveniently exploitable internal database that enables Progent's online technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft open up other extensive technical databases and allow fast access to vendors' in-house support staff with the result that Progent's online consulting specialists can determine the most efficient solutions in the least time.

Online services offered by Progent to businesses in Chandler Arizona include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all key areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your network, server, and desktop devices by offering tools for streamlining common tedious tasks. These include health monitoring, patch management, automated repairs, endpoint setup, backup and recovery, A/V protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your designated IT personnel and your assigned Progent consultant so that emerging issues can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting plug-ins created to integrate with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable non-disruptive backup and fast recovery of critical files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user error, malicious insiders, or software glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about Duo identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared Call Desk Services
    Progent's Shared Service Desk provides a seamless supplement to your corporate IT support team. Client access to the Service Desk, delivery of support, issue escalation, ticket generation and updates, performance measurement, and management of the service database are consistent regardless of whether issues are taken care of by your in-house network support group, by Progent, or by a combination. Your business has unrestricted flexibility to extend or reduce your share of technical support activity as circumstances demand. Progent takes care of initial installation and provisioning of the professional services automation software as well as documentation, validation and education. To find out more about ProSight Co-Managed Call Desk, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. In addition to maximizing the security and reliability of your computer network, Progent's patch management services permit your IT team to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows clients to complete major initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the top PSA tool for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center team of experienced information technology consultants provides your customers in Chandler Arizona quick access to an effective network service resource with years of experience providing telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk the reputation as a significant contributor to business success, and Progent's intent is to resolve rather than just document network issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting staff provides remote professional engineering expertise and education in specific application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out more information about Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center2, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Chandler Arizona online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize SCOM for your business so that your IT support is proactive and automated. By exposing possible issues before they evolve into full-scale emergencies, proactive monitoring can ward off disruptive and costly service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems based on multiple operating systems.
How Your Chandler Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Chandler Arizona, Progent's online computer support engineers are ready to deliver professional and affordable IT help the moment your organization requires it. Over 20 years of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve IT problems quickly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Chandler company works with a local freelance support technician or employs an in-house IT staff that can deal with common network issues, Progent's Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to handle sudden network emergencies or especially challenging integration projects.

Features of Progent's Remote Computer Support for Chandler Arizona
Progent's online support, remote repair, network security expertise, and system management services give companies in Chandler Arizona the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk services and system management, Progent's experts can deliver your business enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT expertise, refined support software, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    Cisco's network security and offsite connection technology for small organizations represent a full range of easy-to-administer security products to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network product family features switches, firewalls, intrusion detection devices and VPN appliances. Progent's professional staff of consultants includes field-proven specialists with Cisco Certified Internetwork Expert and CCNP certifications who can help your business to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and additional Cisco security solutions that align best with your business objectives.

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    Lync Server 2013, rebranded Skype for Business, enables organizations of all sizes to create a manageable and secure communications environment that permits a BYOD computing style with IM, presence, audio/video and web meetings with app sharing and whiteboard, and both IP-based and PSTN calling across a wide assortment of stationary PCs and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts and system architects can assist you to evaluate the business benefits of Lync 2013, create an in-house, cloud-resident (via Microsoft Lync Online) or mixed model appropriate for your current and long-term plans, deploy Lync 2013 in a way that expedites your return on investment, and deliver custom webinar and on-premises training to your management team and users. Progent offers expertise in key pieces of a Lync 2013 solution including Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync 2013 with key Office and Microsoft 365 applications including Outlook clients and PowerPoint.

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    NinjaOne and Progent NOC Remote Server Management Consultant

    A cornerstone of Progent's Network Operations Center is its powerful incorporation of NinjaOne RMM, a cutting-edge RMM solution which facilitates automated alerting and streamlined incident response.

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    • ISA 2004 Enterprise Edition Server Remote Support
    Microsoft Firewall IT Consulting

    Progent's certified Internet Security and Acceleration Server consultants have extensive backgrounds developing Microsoft-based security designs for information systems with multiple locations, mobile workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size business design and deploy a configuration of ISA Server 2004 that supports your information security requirements without limiting your network.

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    Remote Technical Support Wi-Fi RF Spectrum Analysis for Wi-Fi

    Progent's wireless site survey services assist you to plan, deploy and troubleshoot a Wi-Fi network optimized for your facilities, offering your business a WLAN that delivers the coverage, speed, capacity, Quality of Service, security, and roaming ability your business needs. Wireless survey services from Progent include online predictive analysis for planning a wireless network and on-premises site survey services for validating, tuning, and debugging an operational Wi-Fi LAN.

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    Progent's Ekahau-certified Wi-Fi consultants can assist you to plan, install, optimize, manage and debug a Wi-Fi network adapted to your building. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for on-premises RF analysis.

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    Progent offers the part-time assistance of a veteran Chief Information Officer who can offer a broad perspective to help you pick and support network technology appropriate for your current needs and that can serve as a solid basis for your growth. Progent's part-time or temporary Chief Information Officer consulting services offer economic advantages to companies trying to optimize the benefits from their network investment but who are without the budget or unwilling to add another executive-level position to their head count. Because Progent is vendor-neutral, with a sizable staff of consultants certified to maintain all leading OS platforms and connectivity technologies plus a broad selection and application software, Progent is in a unique situation to offer unbiased recommendations along with advanced technical support for creating information solutions that fit the particular needs of your organization.

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