Fast Remote Technical Support for Chandler Arizona Computer Networks
Immediate Phone Help for Chandler SystemsFor companies located in Chandler Arizona, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, as well as the services of CISA and CISSP-certified security experts to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they have the real-world experience and have access to the advanced tools necessary to solve the majority of network issues quickly. Efficient support lowers immediate expenses because service calls use up minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your company benefits even more with indirect costs by reducing or eliminating system downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many remote support companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing do away with situations where speedy. minor fixes manage to end up as big bills. Progent's penchant for handling technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized technologies and field-tested processes that permit the maximum degree of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to communicate with your system without compromising network security.

Progent's advanced service reporting application includes detailed records describing the service that Progent's customers have received. Progent's team service personnel have the benefit of the details of support delivered to each Progent customer by any engineer. This history of anomalies and responses is organized as a conveniently searchable internal knowledge base that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other extensive technical support databases and permit fast response from vendors' internal product engineers with the result that Progent's remote consulting specialists are able to determine the best resolutions quickly.

Online support services provided by Progent to clients in Chandler Arizona include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by many of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable non-disruptive backup and rapid recovery of critical files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business projects and tasks that derive the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected application and enter your password you are requested to verify your identity via a device that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To find out more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you�re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete critical projects economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or improving your established one, selecting or customizing Help Desk Call Center software to meet the unique requirements of your company, or adding occasional online staff to reinforce your in-house Help Desk Call Center resources during unusually busy scenarios like software transitions, major updates, or installing new applications.

    Progent's Help Desk staff of experienced network professionals gives your clients in Chandler Arizona quick contact with a large support group with extensive experience delivering telephone-based consulting and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a crucial driver of company performance, and Progent's aim is to resolve and not simply document technical issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting staff offers phone-based professional consulting support and training in key application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information about Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Chandler Arizona online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to suit your environment so that your computer support is proactive and automated. By spotting emerging issues before they evolve into downtime, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on a combination of operating systems.
How Your Chandler Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Chandler Arizona, Progent's online computer support specialists are ready to deliver effective and affordable system support the moment your company needs it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix IT problems rapidly while avoiding the expense and lost time that comes with on-site service calls.

Even if your Chandler office works with a regular freelance support technician or employs an in-house organization that can handle common computer issues, Progent's Microsoft certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the experience to fix unexpected network emergencies or especially complex integration projects.

Details of Progent's Online Network Support for Chandler Arizona
Progent's online support, Internet-based troubleshooting, network security consulting, and network administration services offer offices in Chandler Arizona unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk call center services and network management, Progent's experts can provide your organization enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical expertise, fine tuned support software, and familiarity with corporate IT enable businesses to escape the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does My Business Start Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to design a DR system built around Microsoft's latest Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using industry-standard equipment, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, economical creation of a stretch cluster quorum arbitration point.

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    Progent's Microsoft-certified consultants offer network support and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progents consulting professionals can show you how to plan, deploy, troubleshoot and manage the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Exchange Server, Microsoft SharePoint Server, Hyper-V, Lync Server, Project Server, and Microsoft System Center Operations Manager.

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    Progents Microsoft consultants offer small and mid-size companies world-class consulting support for SMS Server and Configuration Manager 2007, Microsoft's standard tools for change and deployment management. System Center Configuration Manager 2007 is Microsoft's new title for the update management platform previously called SMS Server. System Center Configuration Manager provides a variety of new features to Systems Management Server such as full automation, built-in Windows Vista Windows Server 2008 awareness, quarantine support, and device driver management. Progents certified consulting professionals can help you use SMS 2003 or System Center Configuration Manager economically for streamlined OS and application software installation, security patch administration, software metering, and software license reconciliation. Progent's consultants can also assist you to move efficiently from Microsoft Systems Management Server 2003 to System Center Configuration Manager 2007.

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    Progent wants to find staff-level, results-oriented Microsoft certified consultants with Microsoft Certified Systems Engineer credentials; Cisco accredited network consultants who have Cisco CCNP or CCIE credentials; security consultants who have CISSP or CISA or comparable security credentials; and high-end network design consultants with a background in mobile solutions, wireless connectivity, high availability, workplace recovery, data protection, and VMware. Progent also is hiring employees to join our team of helpdesk service specialists and off-site support professionals. Also, We are looking for talented administrators able to operate productively in Progent's high-growth, virtual office environment.

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    Progent's Microsoft consultants can help your company to assess the benefits of Microsoft Lync Server for your business and can assist you to design and execute a deployment of Lync Server that centralizes the control of Instant Messaging and Presence and increases the productivity of your in-house employees, at-home workers, and smartphone users. Progent can in addition assist your company to carry out a smooth upgrade to Microsoft Lync Server from Microsoft Office Communications Server or from Microsoft Live Communications Server, interface Lync Server with Exchange, SharePoint, and SQL Server, show you how to run Microsoft Lync Server 2010 to enhance the collaborative capabilities of Microsoft Office applications, and provide online seminars and continuing technical support for Microsoft Lync Server 2010 and other Microsoft products.

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    Cisco's Meraki MS family of access and distribution switches are intended for environments that go from branch offices to campuses. Progent's Cisco-certified CCIE consultants can provide affordable online consulting to assist your company to design and implement a productive network solution based on Meraki MS switches, streamline network administration with Meraki's cloud-based management tools, set up policies to maintain compliance, develop and test a disaster preparedness strategy, and resolve issues related to any aspect of your Meraki ecosystem. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to create a unified networking solution.

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    Cisco's PIX 500 firewalls have reached end of life and Cisco might not offer support these legacy devices. Progent continues to offer technical support for Cisco's PIX 500 firewalls to help you with maintenance and management and Progent can in addition help you determine if you should adopt the latest firewall products from Cisco. Progent's Cisco technology specialists can help your company plan and carry out a smooth upgrade to Cisco ASA 5500-X Series firewalls following industry best practices.

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    Progent can help your business to understand the wealth of subscription options available with Microsoft 365, previously branded Office 365, and integrate your network with Microsoft 365 in a way that delivers top business value. Progent supports multi-platform networks that include Windows, macOS or OS X, and Linux software. Progent can also help your business to build and manage hybrid solutions that seamlessly integrate on-premises and cloud-based resources.

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