Fast and Affordable Online Help for Chandler Arizona IT Networks
Fast Phone Help for Chandler NetworksFor organizations located in Chandler Arizona, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the services of CISSP-qualified security experts to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to resolve most information system problems quickly. Efficient support reduces direct expenses because service calls accumulate fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company benefits even more in incidental costs by minimizing or avoiding system downtime and related losses stemming from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is particularly important for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.

Progent's billing model for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the support that you receive. In contrast to typical online support organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast repairs manage to turn into big tabs. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of optimized tools and field-proven processes that permit the highest level of effectiveness for remote engineering help and repair for information systems of any size. Progent's online support team can link to your company's system without breaching network security.

Progent's advanced technical support reporting system stores thorough histories describing the support that Progent's customers have received. Progent's staff service personnel have access to the specifics of services rendered to every Progent client by every Progent consultant. This database of issues and repairs is structured as a conveniently searchable internal knowledge base that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's online service specialists can determine the most efficient resolutions quickly.

Online support services offered by Progent to clients in Chandler Arizona include:

Progent's ProSight Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, subscription-based managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your network, server, and desktop devices by providing tools for performing common tedious jobs. These can include health monitoring, patch management, automated remediation, endpoint configuration, backup and recovery, anti-virus defense, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your specified IT management staff and your assigned Progent consultant so emerging issues can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth management reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and rapid restoration of vital files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and enter your password you are requested to confirm your identity via a unit that only you possess and that uses a separate network channel. A wide selection of devices can be used as this added form of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You may register several validation devices. To find out more about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Shared IT Support Center Services
    Progent's Shared Help Desk Service provides a seamless supplement to your core IT support group. Client interaction with the Service Desk, provision of support services, escalation, trouble ticket creation and tracking, performance metrics, and maintenance of the service database are cohesive whether incidents are taken care of by your in-house IT support group, by Progent's team, or a mix of the two. Your business has unrestricted flexibility to expand or shrink your part of support activity as circumstances demand. Progent provides initial deployment and provisioning of the professional services PSA software as well as documentation, validation and education. For more information about ProSight Shared Call Desk, refer to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services free up time for your in-house IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Call Center consulting support can aid you in creating an efficient new Help Desk or revamping your existing organization, selecting or enhancing Help Desk Call Center software to handle the unique demands of your company, or providing temporary phone support personnel to reinforce your existing Help Desk group to handle high-demand events such as software migrations, mass updates, or installing brand new business software.

    Progent's Call Center team of experienced information technology experts offers your clients in Chandler Arizona fast access to an effective support resource with extensive background delivering phone support and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center recognition as a crucial contributor to business success, and Progent's goal is to resolve rather than merely report IT issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply online and in-depth engineering support and training in special application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for familiar Microsoft applications including CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center2, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Chandler Arizona remote hybrid network monitoring by providing System Center Operations Manager expertise. Progent can customize SCOM for your business so that your network support is proactive and automated. By detecting potential trouble spots before they cause full-scale emergencies, proactive monitoring can head off stressful and expensive information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments based on a combination of OS platforms.
How Your Chandler Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Chandler Arizona, Progent's online computer support engineers are ready to deliver expert and cost-effective system help whenever your business has to have it. More than two decades of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Chandler business works with a regular independent support technician or employs a full time organization that can handle common network issues, Progent's Microsoft certified engineers can offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to address unexpected network emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Organizations in Chandler Arizona
Progent's online support services enable your Chandler organization to enjoy the benefits of timely, world-class IT support without the expense of managing a full-time IT organization. Your network will derive added business value by being more available, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most businesses in Chandler Arizona, nearby network service resources, whether represented by independent consultants or an internal maintenance staff, can take care of the majority of network issues. On the other hand, serious problems sometimes spring up when local support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your usual support personnel. In these cases, Progent's on-call service professionals provide an easy, quick, and economical way to augment your regular help and to pass on valuable knowledge to increase your capability to resolve downstream problems locally.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller organizations commonly depend on independent freelance service providers. Although freelance service people have smaller internal costs than larger service firms and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of reserve personnel may require your business to go without assistance during an emergency. As your business expands, system downtime and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support experts to insure your IT system stays available.

  • Build a Scalable Foundation for Smooth Expansion
    Organizations often begin with an information architecture created on a modest budget. Without a strong infrastructure, band-aid fixes often get piled onto an unstable foundation. When a network grows, stability and scalability problems can impede the productivity of the business. These poorly built environments require careful analysis, intelligent long-term planning, and wide technical knowledge to evolve to a system architecture able to provide the stable foundation to meet critical business demands and simplify future expansion.

  • Work with Solution Providers Instead of Product Sellers
    Smaller organizations require guidance and technical training to negotiate an ever more complex maze of product alternatives capable of accelerating business success and enhancing efficiency. These companies do not need a computer consultant who is trying to sell a specific vendor's technology. Network support and product sales can lead to a scenario where the proposed solution is designed around a profitable product rather than the true needs of a business. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align IT expertise with the best needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the front lines of IT support, performing a wide range of IT tasks for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not just expert technical skills, but also a support engineer with proven approaches for applying technical knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help by the minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be forced to allow simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to each customer. The discipline of detailing and archiving service activity results in more effective support and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on MS Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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