Fast Remote Help for Chandler Networks
Fast Phone Consulting for Chandler NetworksFor organizations in Chandler or anywhere in Arizona, Progent provides online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the services of CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional value because they possess the practical background and have access to the sophisticated technology necessary to solve the majority of information system problems quickly. This lowers immediate expenses since service calls use up fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and related losses due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive remote consulting experience is particularly important for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing model for online help is structured to stretch your network support investment. Progent charges per minute for phone assistance, so you owe just for the support that you receive. In contrast to typical remote service organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with situations where fast solutions manage to turn into large invoices. Progent's skill at disposing of technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized technologies and proven processes that allow the highest degree of efficiency for remote technical support and repair for information systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's online support team to access your network without compromising system security.

Progent's powerful service reporting application maintains thorough histories describing all support that Progent's clients have been provided. Progent's team engineers have access to the details of assistance delivered to every customer by any engineer. This history of trouble tickets and repairs is structured as a quickly retrievable proprietary database that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft open up additional extensive technical databases and allow quick access to vendors' internal engineering staff with the result that Progent's online consulting specialists are able to arrive at the best solutions quickly.

Remote technical services offered by Progent to clients in Chandler and throughout the state of Arizona include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all key areas of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver centralized control and world-class security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows customers to execute major projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent’s Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk team of seasoned network professionals provides your clients in Chandler or anywhere in the state of Arizona instant contact with a dependable technical support group with extensive experience providing telephone-based consulting and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a crucial contributor to business performance, and Progent's aim is to fix and not just annotate technical issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers online advanced consulting expertise and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and training for popular Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, programming, and training services, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Chandler, or anywhere in the state of Arizona, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your IT support is proactive and automated. By spotting possible trouble spots before they cause downtime, system monitoring can minimize stressful and costly service failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks based on a combination of platforms.
How Your Chandler Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Chandler or throughout the state of Arizona, Progent's online computer support engineers can deliver expert and cost-effective IT help whenever your business has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair network problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Chandler organization works with a regular independent consultant or maintains a full time organization that know how to deal with common computer problems, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to deal with sudden system crises or especially challenging integration problems.

Benefits of Progent's Network Help for Organizations in Chandler
Progent's remote IT consulting services allow your Chandler business to experience the advantages of immediate, world-class IT support without the expense of maintaining an in-house IT organization. Your network will acquire greater strategic worth by being more available, efficient, and secure. Benefits to your company include:

  • Convenient virtual extension of your on-site IT resources
    For most organizations in Chandler or anywhere in Arizona, local network service providers, whether represented by outside consultants or an internal IT staff, can take care of typical technical issues. However, serious problems may spring up when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's on-call support specialists offer a convenient, fast, and economical solution to supplement your regular help and to transfer useful knowledge to improve your ability to resolve downstream problems locally.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller businesses commonly depend on individual freelance consultants. Although freelance service people carry smaller internal costs than big consulting firms and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of fallback personnel may force your business to wait for help during an emergency. As your network grows, system downtime and trouble with vital software become more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of backup support experts to make sure your IT system remains up and running.

  • Build a Solid Basis for Seamless Growth
    Companies often begin with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs often get thrown on top of a shaky foundation. As a company grows, reliability and expandability issues can impede the productivity of the organization. Such badly built systems need proper assessment, smart strategic planning, and extensive IT expertise to upgrade to a network architecture able to deliver the stable foundation to handle current business requirements and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller organizations require guidance and technical training to navigate through an ever more complex array of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses hardly need a computer consultant who is trying to resell a specific vendor's technology. Network support and product selling can lead to a situation where the proposed solution is built around a profitable product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to align IT expertise with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical background, fine tuned support software, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.