Fast Remote Technical Support for Chandler Arizona Computer Networks
For companies located in Chandler Arizona, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, as well as the services of CISA and CISSP-certified security experts to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support experts provide excellent leverage due to the fact that they have the real-world experience and have access to the advanced tools necessary to solve the majority of network issues quickly. Efficient support lowers immediate expenses because service calls use up minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your company benefits even more with indirect costs by reducing or eliminating system downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many remote support companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing do away with situations where speedy. minor fixes manage to end up as big bills. Progent's penchant for handling technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized technologies and field-tested processes that permit the maximum degree of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to communicate with your system without compromising network security.
Progent's advanced service reporting application includes detailed records describing the service that Progent's customers have received. Progent's team service personnel have the benefit of the details of support delivered to each Progent customer by any engineer. This history of anomalies and responses is organized as a conveniently searchable internal knowledge base that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other extensive technical support databases and permit fast response from vendors' internal product engineers with the result that Progent's remote consulting specialists are able to determine the best resolutions quickly.
Online support services provided by Progent to clients in Chandler Arizona include:
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Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service professionals offer computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad variety of platform support services including Microsoft Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration support, Microsoft Teams consulting, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop services to help you business to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 11 planning and migration consulting and Windows 10 configuration support, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected mobile devices.
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Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs know how to deal with even the most challenging issues associated with network infrastructure planning, integration, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs provide excellent value since their depth of experience permits them to resolve problems rapidly. In common instances, less qualified service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can tie into your environment via advanced on-line troubleshooting technology in order to perform fast, secure, and economical diagnosis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco CCIEs offer assistance with all of Cisco's popular selection of connectivity appliances by providing services such as:
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CISM and CISSP Certified Network Security Experts
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of security solutions that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux network against assaults or assist you to recuperate rapidly after a damaging breach. Security solutions offered by Progent include: thorough data security and compliance assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and setting up 24x7 network monitoring.
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Hybrid Cloud Integration

Progent can provide expert online consulting to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services that include Microsoft 365 integration with local Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote support services to cover a wide spectrum of computer technologies including network architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux-powered solutions. Progent's group-based methodology for solving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Apple Mac OS X
Sun Solaris
IBM AIX
HP-UX (Hewlett Packard UNIX)
BSD
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by many of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable non-disruptive backup and rapid recovery of critical files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business projects and tasks that derive the highest business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected application and enter your password you are requested to verify your identity via a device that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To find out more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you�re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete critical projects economically and on time. Progent's special remote consulting services include:
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Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or improving your established one, selecting or customizing Help Desk Call Center software to meet the unique requirements of your company, or adding occasional online staff to reinforce your in-house Help Desk Call Center resources during unusually busy scenarios like software transitions, major updates, or installing new applications.
Progent's Help Desk staff of experienced network professionals gives your clients in Chandler Arizona quick contact with a large support group with extensive experience delivering telephone-based consulting and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a crucial driver of company performance, and Progent's aim is to resolve and not simply document technical issues.
- Applications Services: Education, Development, and Integration
Progent's Applications Consulting staff offers phone-based professional consulting support and training in key application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information about Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Chandler Arizona online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to suit your environment so that your computer support is proactive and automated. By spotting emerging issues before they evolve into downtime, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on a combination of operating systems.
How Your Chandler Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Chandler Arizona, Progent's online computer support specialists are ready to deliver effective and affordable system support the moment your company needs it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix IT problems rapidly while avoiding the expense and lost time that comes with on-site service calls.
Even if your Chandler office works with a regular freelance support technician or employs an in-house organization that can handle common computer issues, Progent's Microsoft certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the experience to fix unexpected network emergencies or especially complex integration projects.
Details of Progent's Online Network Support for Chandler Arizona
Progent's online support, Internet-based troubleshooting, network security consulting, and network administration services offer offices in Chandler Arizona unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk call center services and network management, Progent's experts can provide your organization enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Chandler Arizona and is also ideal for customers in more remote regions that lack technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent provides online support on a per-minute basis, so you are billed only for the support you receive. Progent has no minimum charge for online service and asks for no ongoing retainer for support services delivered during normal business hours. This protects you from facing big bills for routine repairs.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers the services of on-staff professionals with skill in planning, implementing, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting offerings consist of system integration, Microsoft Exchange Server consulting, network security design, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting expertise in critical business applications. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
MS Project Training
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Application Development
MySQL Database Administration and Software Development
Apple Macintosh Support
Amazon Marketplace Web Service Programming
By offering a full service centralized resource for IT generalists and specialists, Progent can deliver fast, affordable, and comprehensive IT solutions that match the unique needs of your company.
- State of the Art Remote Access Tools
Protected online connectivity allows Progent's support professionals to see exactly what your customers see. This makes it possible to find quick fixes to issues that could otherwise demand an expensive onsite visit. Effective remote connectivity tools and expert engineers together enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online support and remote network monitoring.
- Compatibility with Leading VPN Products
Progent supports safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Support for Maximum Network Availability
For companies with vital applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious offices whose clients require instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical expertise, fine tuned support software, and familiarity with corporate IT enable businesses to escape the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
- In-depth Expertise in Microsoft's Full Line of Server Platforms
Progent can provide world-class support for Microsoft’s powerful server products with services that include Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits by the minute. Consequently, you owe just for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for quick solutions so you won't be tempted to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces little competition. Companies who utilize trusted independent consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide 24x7 network monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your information network from stressful and costly service disruptions.
How Does My Business Start Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.