Fast Remote Troubleshooting for Chandler Arizona Computer Networks
Fast Online Help for Chandler NetworksFor businesses in Chandler Arizona, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, plus the assistance of CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's online support experts provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to resolve most information system problems quickly. This lowers immediate costs because solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization saves even more in incidental costs by minimizing or eliminating network outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support experience is especially helpful in environments that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's billing model for online support is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to typical online service organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with situations where quick repairs somehow turn into large tabs. Progent's skill at disposing of problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized tools and proven processes which promote the highest degree of effectiveness for remote consulting and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to interface to your company's network remotely without violating system security.

Progent's sophisticated customer support reporting application keeps comprehensive documentation of all service that Progent's customers have received. Progent's team consultants have the benefit of the records of all help delivered to each customer by any consultant. This history of trouble tickets and resolutions is stored as a readily exploitable proprietary database that enables Progent's remote support professionals to share their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority access to vendors' internal support staff with the result that Progent's online consulting experts are able to find the best resolutions in the least time.

Remote services provided by Progent to businesses in Chandler Arizona include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the world's top enterprises. The ProSight line of network management outsourcing services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and enable non-disruptive backup and rapid recovery of critical files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the security and functionality of your IT environment, Progent's patch management services free up time for your in-house IT team to focus on more strategic initiatives and tasks that derive the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a secured application and give your password you are requested to verify your identity on a device that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be used for this second means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For details about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time management reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or improving your established organization, identifying or modifying Help Desk Call Center application software to address the particular demands of your business, or adding occasional phone support personnel to reinforce your existing Help Desk group to deal with high-demand situations like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned network consultants offers your customers in Chandler Arizona immediate contact with an effective support group with years of background offering phone consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a key driver of business success, and Progent's target is to solve rather than merely track technical problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online and in-depth consulting support and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. For additional information about Progent's consulting, programming, and training services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Chandler Arizona remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM to accommodate your business so your network maintenance is proactive rather than reactive. By spotting emerging trouble spots before they cause crashes, remote monitoring can minimize stressful and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support a combination of platforms.
How Your Chandler Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Chandler Arizona, Progent's online computer support engineers can deliver effective and cost-effective system help the instant your business requires it. Over 20 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair network problems quickly while avoiding the expense and lost time that comes with on-premises service calls.

Even if your Chandler organization deals with a regular freelance consultant or employs an in-house organization that can deal with ordinary network problems, Progent's Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to resolve sudden system emergencies or especially complex integration problems.

Details of Progent's Online Computer Services for Chandler Arizona
Progent's phone support, Internet-based repair, network security expertise, and system management services give companies in Chandler Arizona the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk call center services and network management, Progent's professionals can deliver your company world class network support while allowing you to eliminate the cost and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT background, fine tuned support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

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    Progent's Duo services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other personal devices.

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    ProSight Data Protection Services ECHO offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data.

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