Fast Remote Troubleshooting for Chandler Arizona Computer Networks
For businesses in Chandler Arizona, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, plus the assistance of CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic issues.
Progent's online support experts provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to resolve most information system problems quickly. This lowers immediate costs because solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization saves even more in incidental costs by minimizing or eliminating network outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support experience is especially helpful in environments that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.
Progent's billing model for online support is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to typical online service organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with situations where quick repairs somehow turn into large tabs. Progent's skill at disposing of problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of optimized tools and proven processes which promote the highest degree of effectiveness for remote consulting and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to interface to your company's network remotely without violating system security.
Progent's sophisticated customer support reporting application keeps comprehensive documentation of all service that Progent's customers have received. Progent's team consultants have the benefit of the records of all help delivered to each customer by any consultant. This history of trouble tickets and resolutions is stored as a readily exploitable proprietary database that enables Progent's remote support professionals to share their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority access to vendors' internal support staff with the result that Progent's online consulting experts are able to find the best resolutions in the least time.
Remote services provided by Progent to businesses in Chandler Arizona include:
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Certified Windows Experts
Progent's Microsoft-certified online service experts can provide computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a wide range of technology support services including Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist your business to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 11 planning and upgrade support and Windows 10 integration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected mobile devices.
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Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for networking consultants, and validates a consultant's technical knowledge at the master level. Cisco CCIEs can handle the most complex issues occurring in network infrastructure design, integration, maintenance, compliance, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or locating software updates. CCIEs represent an excellent cost-effectiveness since their broad expertise enables them to resolve problems rapidly. In typical instances, less qualified service providers can struggle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can connect to your network using state-of-the-art on-line troubleshooting tools in order to perform fast, secure, and affordable analysis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's industry-leading family of infrastructure products by delivering services that include:
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CISM and CISSP Certified System Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist your business to recuperate rapidly after a serious penetration. Security solutions offered by Progent include: comprehensive data security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; installing firewalls; establishing secure mechanisms for off-site and mobile access; defending your email infrastructure against spam and DHA attacks; and initiating round-the-clock network monitoring.
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Hybrid Cloud Integration Solutions

Progent offers expert online consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine physical IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration support services that include Microsoft 365 Exchange Online integration with local Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent process for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic IP network.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based support services to address a broad array of information technologies such as system architecture, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in networks that combine Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to MS Windows or Linux environments. Progent's group-based approach to resolving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Major Linux variants for which Progent offers expertise include:
RedHat Linux
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the world's top enterprises. The ProSight line of network management outsourcing services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and enable non-disruptive backup and rapid recovery of critical files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the security and functionality of your IT environment, Progent's patch management services free up time for your in-house IT team to focus on more strategic initiatives and tasks that derive the highest business value from your network. Learn more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a secured application and give your password you are requested to verify your identity on a device that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be used for this second means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For details about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time management reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote consulting services include:
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Call Center Services
Progent's Help Desk Call Center support alternatives for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or improving your established organization, identifying or modifying Help Desk Call Center application software to address the particular demands of your business, or adding occasional phone support personnel to reinforce your existing Help Desk group to deal with high-demand situations like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned network consultants offers your customers in Chandler Arizona immediate contact with an effective support group with years of background offering phone consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a key driver of business success, and Progent's target is to solve rather than merely track technical problems.
- Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group can supply online and in-depth consulting support and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. For additional information about Progent's consulting, programming, and training services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Chandler Arizona remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM to accommodate your business so your network maintenance is proactive rather than reactive. By spotting emerging trouble spots before they cause crashes, remote monitoring can minimize stressful and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support a combination of platforms.
How Your Chandler Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Chandler Arizona, Progent's online computer support engineers can deliver effective and cost-effective system help the instant your business requires it. Over 20 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair network problems quickly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Chandler organization deals with a regular freelance consultant or employs an in-house organization that can deal with ordinary network problems, Progent's Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to resolve sudden system emergencies or especially complex integration problems.
Details of Progent's Online Computer Services for Chandler Arizona
Progent's phone support, Internet-based repair, network security expertise, and system management services give companies in Chandler Arizona the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk call center services and network management, Progent's professionals can deliver your company world class network support while allowing you to eliminate the cost and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to companies in Chandler Arizona and is also ideal for customers in more remote areas that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a wide range of Microsoft support utilities, service information, and on-going training.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a per-minute billing plan, so you pay only for the support you use. Progent has no minimum charge for online support and asks for no ongoing subscription fee for support services provided during normal working hours. This protects you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide the services of on-staff specialists who have skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support services include technology integration, Microsoft Exchange expertise, corporate security design, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting expertise in critical application areas. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL DBA Services and Application Design
Apple Mac Integration
Amazon MWS Software Design and Programming
By providing a full service one-stop source for network generalists and specialists, Progent is able to tailor fast, affordable, and thorough IT solutions that meet the special requirements of your company.
- Sophisticated Online Connectivity Tools
Secure online connectivity permits Progent's service professionals to observe exactly what your customers see. This makes it possible to find fast fixes to problems that might otherwise require a costly personal service call. Sophisticated remote connectivity software and experienced engineers together allow Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite support and automated network tracking.
- Compatibility with Popular VPN Products
Progent supports secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Support for High System Availability
For organizations with vital applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-constrained organizations whose workers require instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT background, fine tuned support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
- In-depth Expertise in Microsoft's Complete Line of Server Platforms
Progent offers world-class expertise for Microsoft's powerful server products with services such as Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help by the minute. Consequently, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no retainer for services provided during normal business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you won't be tempted to allow less critical problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by each staff member to every client. The practice of documenting and archiving support records results in more effective support and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.