Fast Remote Support for Chandler Networks
For organizations located in Chandler or anywhere in Arizona, Progent offers online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's online technical support experts offer exceptional value because they possess the real-world experience and have access to the sophisticated technology necessary to resolve most information system problems rapidly. Efficient support reduces immediate expenses because service calls require minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in indirect expenses by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive online consulting expertise is particularly important in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you pay just for the services that you actually get. In contrast to many remote service firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing prevent situations where quick repairs manage to end up as major bills. Progent's penchant for solving technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized technologies and field-tested methodologies that promote the highest level of efficiency for online help and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to interface to your company's computer system remotely without breaching network security.
Progent's sophisticated technical support reporting system includes extensive records for all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of support provided to every Progent customer by any consultant. This database of anomalies and fixes is stored as a quickly exploitable proprietary database that permits Progent's remote technical experts to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's remote service specialists can arrive at the most efficient resolutions quickly.
Online technical support services provided by Progent to clients in Chandler and throughout the state of Arizona include:
Certified Windows Experts
Progent's Microsoft-premier online service professionals offer computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration consulting, Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to assist you business to deploy, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network consultants, and certifies a consultant's technical knowledge at the expert level. CCIEs can deal with the most challenging issues encountered in network planning, deployment, maintenance, compliance, and problem solving. CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs offer exceptional value because their depth of expertise allows them to solve problems rapidly. In typical instances, less seasoned service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your network using sophisticated on-line support technology in order to provide efficient, safe, and affordable analysis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco CCIEs can provide help for all of Cisco's market leading selection of infrastructure devices by delivering consulting services such as:
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to improve the immunity of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist your company to clean up rapidly following a serious penetration. Security support services available from Progent include: comprehensive information security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious assaults; integrating firewalls; building secure techniques for off-site and mobile communication; guarding your email infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent can provide expert remote consulting support to help businesses of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize local resources along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based support services to cover a broad range of computer technologies such as system infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help analyzing problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows customers to complete major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Chandler Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk or revamping your existing organization, evaluating or modifying Call Center software to meet the particular requirements of your corporation, or providing occasional phone support staff to supplement your internal Help Desk group to deal with unusually busy situations like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned network consultants offers your workers in Chandler or anywhere in the state of Arizona fast communication with a dependable support resource with substantial experience offering telephone-based consulting and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a key driver of company productivity, and Progent's policy is to solve rather than merely track IT issues.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Group provides remote professional engineering support and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Chandler, or anywhere in the state of Arizona, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your IT support is proactive and automated. By anticipating potential trouble spots before they grow into full-scale emergencies, remote monitoring can ward off inconvenient and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments based on a mix of OS platforms.
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Chandler or anywhere in the state of Arizona, Progent's online network support engineers are ready to provide effective and affordable system help the moment your company has to have it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to solve computer problems quickly while eliminating the expense and lost time that comes with on-site support calls.
Even if your Chandler office relies on a local independent support technician or maintains a full time organization that know how to handle typical network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to address unexpected network emergencies or especially complicated integration projects.
Advantages of Progent's IT Support for Organizations in Chandler
Progent's remote network troubleshooting services enable your Chandler business to realize the benefits of timely, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your network will acquire added business value by being more reliable, productive, and protected. Benefits to your company include:
- Seamless virtual expansion of your local support resources
For most businesses in Chandler or anywhere in Arizona, local computer support providers, whether represented by freelance consultants or a full-time IT staff, can solve typical technical issues. However, serious problems sometimes strike when your regular resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your usual support technicians. In these instances, Progent's on-call service specialists offer an easy, quick, and economical solution to augment your local resources and to pass on useful information to increase your capability to handle future problems in-house.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller offices commonly depend on individual freelance consultants. Although freelance service people have less internal costs than larger service companies and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of reserve help may require your company to go without assistance during an emergency. As your network grows, network downtime and trouble with vital applications become more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup service experts to make sure your network stays up and running.
- Build a Scalable Foundation for Smooth Growth
Organizations typically begin with an information architecture created on a modest budget. Lacking a strong framework, slap-dash repairs can get thrown on top of an unstable foundation. As a company grows, reliability and expandability problems can impede the success of the business. These badly built environments need careful assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a network architecture that can offer the solid foundation to meet critical business requirements and simplify downstream growth.
- Work with Problem Solvers Instead of Technology Sellers
Smaller businesses need advice and technical education to navigate through an increasingly complex maze of product alternatives available for promoting business growth and improving productivity. These companies hardly need a computer consultant who is attempting to earn a commission on a specific vendor's products. IT support and product sales can lead to a situation where the proposed
solution is built around a predetermined technology instead of the genuine needs of a business. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to match technical consulting with the real interests of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT experience, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, in the trenches of network service, performing a wide range of IT projects for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT help, but also a support engineer with proven methods for using technical knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises visits by the minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be tempted to allow simple problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation sent by each consultant to every customer. The discipline of documenting and organizing service activity allows more effective support and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.