Fast and Affordable Online Help for Chandler Arizona Information Networks
For organizations in Chandler Arizona, Progent provides online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to resolve the majority of information system issues quickly. Efficient support reduces direct expenses because solutions accumulate fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental costs by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting expertise is particularly valuable for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay just for the services that you receive. Unlike many remote service companies, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate scenarios where fast repairs somehow end up as large invoices. Progent's penchant for handling problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized technologies and field-tested processes that allow the maximum degree of effectiveness for online technical support and repair for information networks of any size. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's online support team to access your company's computer system remotely without violating network security.
Progent's proven technical support database application keeps detailed histories of the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of all help rendered to each Progent client by any consultant. This archive of trouble tickets and fixes is stored as a readily retrievable proprietary knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft open up other massive technical support databases and allow quick response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to come up with the best solutions quickly.
Remote support services provided by Progent to businesses in Chandler Arizona include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support experts can deliver computer system troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to help you business to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network engineers, and indicates a person's network technology knowledge at the master level. Cisco-qualified CCIEs can resolve the most challenging issues occurring in network infrastructure planning, integration, administration, security, and troubleshooting. CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with IOS network administration tools and developing alternate approaches or identifying program updates. CCIEs are an exceptional cost-effectiveness because their depth of experience allows them to solve problems rapidly. In many instances, less experienced service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system via state-of-the-art remote troubleshooting tools in order to perform quick, secure, and affordable diagnosis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading selection of connectivity appliances. Cisco networking expertise available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless Access Points planning and integration services, Cisco wireless controllers support Services, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of security services to enhance the immunity of your Windows, Apple macOS and OS X, or Linux network against attacks or assist your company to recover rapidly following a serious penetration. Security support services offered by Progent cover in depth data security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from malicious assaults; installing firewalls; designing secure mechanisms for off-site and mobile access; defending your email system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting services to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical resources along with public clouds. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote consulting services to address a wide spectrum of computer technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency phone-based help analyzing problems within UNIX/Linux systems based on leading derivatives of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the world's leading corporations. Progent's ProSight series of outsourced network management services covers all key areas of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and allow transparent backup and rapid restoration of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide centralized control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to execute major projects within budget and on time. Progent's project-based online engineering services include:
How Your Chandler Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center staff of veteran information technology consultants gives your computer users in Chandler Arizona immediate access to a reliable support resource with years of background providing phone consulting and online repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center recognition as a crucial contributor to business efficiency, and Progent's target is to resolve and not simply document network issues.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff provides remote advanced consulting support and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Chandler Arizona remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your network support is proactive and automated. By anticipating potential trouble spots before they result in crashes, automated monitoring can minimize disruptive and costly service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems that support a combination of OS platforms.
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Chandler Arizona, Progent's phone-based computer support specialists can provide effective and cost-effective system support the moment your business has to have it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair IT problems rapidly while avoiding the expense and lost productivity associated with in-person support visits.
Even if your Chandler company has a regular freelance consultant or employs a full time IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to deal with unexpected system crises or particularly complex integration problems.
Advantages of Progent's IT Support for Offices in Chandler Arizona
Progent's remote network troubleshooting services allow your Chandler company to realize the benefits of on-call, expert IT support without the cost of maintaining an in-house IT staff. Your network will derive added business worth by becoming more reliable, productive, and secure. Benefits to your business include:
- Convenient remote extension of your on-site IT resources
For most offices in Chandler Arizona, nearby computer service providers, whether made up of independent consultants or an internal IT staff, can take care of the majority of network issues. On the other hand, major troubles sometimes spring up when your regular support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your usual service people. In these cases, Progent's online service experts offer a convenient, quick, and affordable way to supplement your regular help and to transfer useful information to increase your capability to deal with downstream problems in-house.
- Reduced Reliance on Freelance Service Providers
For network support, smaller businesses often depend on individual freelance consultants. While freelance consultants carry less overhead than larger service firms and can afford to charge marginally less, they are often overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of fallback help may force your business to wait for help during an IT crisis. As your company expands, network downtime and trouble with critical software are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of backup support expertise to make sure your network stays available.
- Build a Scalable Foundation for Smooth Expansion
Companies often start with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, band-aid fixes often get piled onto a weak foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. Such badly built systems require proper assessment, smart strategic planning, and wide technical expertise to upgrade to a system infrastructure able to provide the stable foundation to handle current business demands and simplify downstream growth.
- Interact with Solution Providers Instead of Technology Resellers
Smaller offices need guidance and technical training to negotiate an ever more complicated array of product alternatives available for accelerating business success and improving productivity. They do not need a network consultant who is attempting to resell a certain vendor's products. Network support and product selling can lead to a scenario where the recommended
solution is built around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match IT consulting with the real needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical expertise, refined support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, in the trenches of IT support, performing a wide range of technical tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This means that you get not only expert technical capability, but also a support engineer with proven methods for using technical knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises help per minute. As a result, you are invoiced just for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for support services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be forced to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent faces little competition. Companies who work with familiar independent service providers or who maintain internal support personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.