Immediate Online Help for Chandler Arizona Information Networks
For organizations in Chandler Arizona, Progent offers online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, as well as the services of CISSP-qualified security consultants to help with advanced security design and diagnostic jobs.
Progent's remote support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology needed to resolve most network problems quickly. This lowers immediate costs since service calls use up minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization saves even more in indirect costs by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting expertise is especially valuable for businesses that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are billed just for the services that you actually get. Unlike many online service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where fast solutions somehow turn into major bills. Progent's skill at dealing with technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized technologies and proven methodologies which promote the highest level of effectiveness for remote engineering help and repair for information networks of any size. Progent provides protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's online support team to communicate with your computer system remotely without compromising system security.
Progent's sophisticated service database application stores extensive histories describing the support that Progent's customers have received. Progent's team consultants have the benefit of the history of all help rendered to each Progent customer by every Progent consultant. This history of anomalies and solutions is structured as a readily exploitable support database that permits Progent's remote support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and permit priority response from vendors' internal engineering staff so Progent's remote consulting specialists are able to come up with optimal solutions in the least time.
Remote support provided by Progent to customers in Chandler Arizona include:
Authorized MS Windows Experts
Progent's Microsoft-expert online service engineers offer computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a broad variety of platform support such as Windows Server 2022 planning and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to help you company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 11 planning and upgrade support and Windows 10 integration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network engineers, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs can resolve even the most difficult problems occurring in network design, installation, management, compliance, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs provide excellent value since their depth of expertise allows them to resolve problems quickly. In many cases, less qualified engineers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your network by means of sophisticated remote support tools in order to provide fast, safe, and economical diagnosis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity devices by delivering services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to complete the time-critical first phase in responding to a ransomware attack by containing the malware. Progent's online ransomware engineer can help businesses to locate and quarantine breached devices and protect undamaged resources from being penetrated. If your Chandler system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Services
Progent's ransomware recovery experts can help your Chandler business to rebuild a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's team of cybersecurity specialists bring the broad selection of skills required to reconstruct all critical components of a targeted network quickly and with little data loss. To learn more, see Progent's ransomware cleanup and business continuity expertise.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of system protection solutions that can enhance the immunity of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to recuperate rapidly following a serious penetration. Security services offered by Progent include: comprehensive information security assessment using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; installing firewalls; establishing secure techniques for remote and mobile access; securing your email system against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine local IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services that include Microsoft 365 integration solutions with local Exchange environments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote support services to cover a wide array of information technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX and Windows integration. For server economization and simplified management in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older applications to Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems enables quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency remote help analyzing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced technology used by many of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and enable non-disruptive backup and rapid recovery of critical files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business projects and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and enter your password you are asked to confirm who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized for this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For more information about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of real-time and in-depth management reporting plug-ins designed to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows clients to complete major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Chandler Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Call Center or enhancing your current organization, evaluating or modifying Help Desk Call Center software products to handle the particular demands of your business, or providing occasional online personnel to supplement your existing Help Desk Call Center group to handle unusually busy events such as software migrations, major updates, or rolling out new applications.
Progent's Call Center team of experienced information technology experts gives your computer users in Chandler Arizona fast assistance from an efficient support group with extensive background providing telephone-based help and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a solid contributor to business performance, and Progent's goal is to resolve instead of simply document technical issues.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts staff offers online professional engineering support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Office Excel. To find out more information on Progent's expertise, programming, and education services, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Chandler Arizona remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can adapt SCOM to suit your business so your network maintenance is proactive and automated. By uncovering potential issues before they expand into full-scale emergencies, proactive monitoring can head off inconvenient and expensive information system crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that incorporate multiple operating systems.
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Chandler Arizona, Progent's phone-based computer support specialists are ready to deliver professional and economical IT support the instant your company requires it. More than 20 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while avoiding the expense and lost time that comes with on-premises service visits.
Even if your Chandler office relies on a local freelance consultant or maintains an in-house IT staff that know how to handle typical network issues, Progent's Microsoft certified consultants can offer an easy and transparent virtual extension of your local resources for situations when your regular service personnel either lack the availability or the expertise to handle unexpected network crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Offices in Chandler Arizona
Progent's online support services enable your Chandler company to enjoy the benefits of timely, expert IT support without the cost of maintaining an in-house IT staff. Your information system will acquire added strategic value by becoming increasingly available, efficient, and protected. Benefits to your company include:
- Seamless remote extension of your on-site support resources
For most offices in Chandler Arizona, local computer support providers, whether represented by outside consultants or an internal maintenance staff, can resolve typical technical issues. However, IT crises can spring up when your regular resources are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call service experts offer a convenient, quick, and affordable way to supplement your regular help and to transfer valuable information to improve your ability to handle downstream problems in-house.
- Reduced Dependence on Freelance Consultants
For network support, smaller companies often rely on individual freelance consultants. Although freelance service people carry less internal costs than big service firms and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the lack of reserve help may force your business to go without assistance during an IT crisis. As your network grows, network unavailability and trouble with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system stays available.
- Build a Scalable Foundation for Smooth Growth
Companies typically begin with an IT architecture created on a shoestring budget. Lacking a scalable framework, slap-dash repairs often get thrown onto a weak foundation. When a company grows, reliability and scalability problems can hinder the productivity of the organization. Such poorly designed systems need proper analysis, intelligent long-term planning, and broad-based technical expertise to upgrade to a system infrastructure that can provide the solid foundation to handle current business demands and simplify future expansion.
- Work with Solution Providers Instead of Technology Vendors
Smaller companies require advice and technical training to navigate through an ever more complicated array of technology alternatives available for accelerating business growth and enhancing efficiency. These companies hardly need a computer engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a scenario where the proposed
solution is built around a profitable technology rather than the true needs of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align technical consulting with the real needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT experience, fine tuned support software, and understanding of enterprise networking allow companies to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent offers world-class support for Microsoft's powerful server platforms with services that include Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 R2 support, Windows 2003 Server maintenance, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no retainer for support services delivered during regular working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be tempted to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small service organizations who offer minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to each client. The discipline of documenting and organizing support records allows more effective support and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible issues before they cause downtime, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.