Fast Online Help for Chandler Arizona Information Networks
For businesses in Chandler Arizona, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the assistance of CISSP-qualified security experts to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers offer excellent value due to the fact that they have the real-world experience and have access to the sophisticated technology required to resolve the majority of network problems rapidly. This lowers direct costs because solutions use up minimal billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with indirect expenses by reducing or avoiding system outages and associated losses stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.
Progent's pricing model for remote support is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you owe only for the support that you receive. In contrast to typical remote support organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing prevent scenarios where fast solutions somehow turn into major tabs. Progent's penchant for disposing of technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized technologies and proven methodologies that ensure the maximum degree of efficiency for online technical support and troubleshooting for information systems of all sizes. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to interface to your system remotely without violating system security.
Progent's advanced service database system keeps detailed records for all service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of assistance provided to every customer by any engineer. This database of problems and resolutions is organized as a conveniently searchable support database that permits Progent's remote technical professionals to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft make available additional vast support knowledge bases and permit fast access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to find optimal resolutions quickly.
Online technical support services offered by Progent to businesses in Chandler Arizona include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support engineers can provide network troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a broad range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams consulting, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to assist your business to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for network engineers, and validates an individual's technical skills at the master level. Cisco CCIEs can handle even the most stubborn challenges encountered in network infrastructure planning, integration, maintenance, compliance, and repair. Cisco CCIEs work closely with Cisco's in-house support staff in isolating problems with IOS network administration utilities and developing workarounds or identifying program updates. CCIEs are an excellent cost-effectiveness since their deep expertise allows them to resolve problems quickly. In common instances, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of the latest on-line support tools to perform efficient, secure, and economical analysis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's CCIEs offer consulting for the complete line of Cisco's industry-leading family of connectivity devices. Cisco networking expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Wireless Access Points consulting expertise, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants offer a variety of security services that can strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your company to recuperate quickly after a damaging penetration. Security consulting services offered by Progent cover in depth network security and compliance evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from malicious attacks; integrating firewalls; establishing secure techniques for off-site and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize local IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for restoring services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to address a broad spectrum of information technologies such as network infrastructure, email solutions, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in networks that incorporate Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent online help troubleshooting problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight suite of outsourced network management services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Chandler Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk or enhancing your existing one, identifying or modifying Help Desk Call Center application software to meet the particular requirements of your company, or providing temporary online personnel to work with your in-house Call Center team to handle unusually busy events like software migrations, major updates, or rolling out brand new business software.
Progent's Call Center staff of seasoned network experts offers your clients in Chandler Arizona immediate assistance from a reliable support group with years of background offering telephone-based help and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center recognition as a crucial contributor to business performance, and Progent's aim is to resolve instead of simply report technical problems.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff offers remote advanced consulting expertise and education in key business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Chandler Arizona online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your computer maintenance is proactive rather than reactive. By exposing potential problems before they evolve into crashes, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments powered by a combination of platforms.
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and startups in Chandler Arizona, Progent's phone-based computer support engineers can provide professional and cost-effective system help the instant your company requires it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.
Even if your Chandler company deals with a regular independent support technician or employs an in-house organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the time or the experience to address sudden network emergencies or particularly tough integration projects.
Benefits of Progent's IT Support for Businesses in Chandler Arizona
Progent's remote technical help services allow your Chandler business to have the advantages of timely, enterprise-level network support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic worth by being increasingly reliable, productive, and protected. Benefits to your business include:
- Seamless virtual extension of your on-site support resources
For most companies in Chandler Arizona, local computer support resources, whether made up of independent consultants or a full-time IT staff, can handle typical network problems. However, serious problems might spring up when local resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local service people. In these cases, Progent's online support professionals give you an easy, quick, and affordable way to supplement your local resources and to convey valuable knowledge to improve your capability to handle future issues locally.
- Less Reliance on Individual Service Providers
For IT support, smaller companies often rely on independent freelance service providers. While freelance consultants have smaller internal costs than larger support organizations and can often charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of backup help may force your company to wait for assistance during an emergency. As your business expands, system unavailability and trouble with vital applications become more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of backup service expertise to make sure your network stays up and running.
- Build a Scalable Basis for Smooth Expansion
Companies often start with an information system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get piled on top of a weak foundation. As a network grows, stability and expandability problems can impede the productivity of the business. Such poorly designed environments require careful analysis, smart strategic planning, and broad-based technical expertise to upgrade to a network infrastructure able to provide the solid foundation to meet vital business requirements and ease future expansion.
- Interact with Problem Solvers Instead of Product Resellers
Smaller businesses need guidance and technical education to navigate through an increasingly complex array of technology options available for accelerating business success and improving efficiency. Businesses do not need a computer engineer who is trying to resell a certain vendor's technology. Network support and product sales can result in a scenario where the recommended
solution is built around a predetermined technology rather than the genuine needs of a client. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align technical expertise with the best interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical experience, refined remote support software, and familiarity with enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent offers in-depth expertise for Microsoftís leading server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 support, Windows 2003 upgrades, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help per minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for services provided during regular working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation transmitted by every staff member to every client. The discipline of documenting and organizing service records allows more effective service and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.