Fast Online Technical Support for Chandler Arizona Networks
Urgent Online Help for Chandler SystemsFor businesses in Chandler Arizona, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic jobs.

Progent's online technical support experts offer excellent value because they have the practical experience and have access to the advanced tools required to resolve the majority of information system issues rapidly. Efficient support lowers immediate expenses because solutions accumulate minimal chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company saves additionally in indirect costs by reducing or avoiding network outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote consulting know-how is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike many online service companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple model for billing do away with situations where fast solutions somehow turn into large invoices. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes which promote the maximum degree of effectiveness for online technical support and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to access your computer system without violating system security.

Progent's powerful customer support reporting system keeps detailed histories of all support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of assistance rendered to every client by every Progent consultant. This history of issues and solutions is organized as a quickly searchable proprietary database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and close relationships with key technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's online consulting experts are able to determine optimal resolutions quickly.

Remote support services provided by Progent to customers in Chandler Arizona include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's top corporations. Progent's ProSight series of network management outsourcing services covers all key areas of information technology including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and allow non-disruptive backup and fast restoration of important files/folders, apps, system images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to maximizing the security and reliability of your computer network, Progent's patch management services allow your IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a protected application and enter your password you are asked to verify who you are via a device that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be used for this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate several validation devices. For details about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time management reporting utilities designed to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables clients to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk sharing services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk team of veteran network consultants gives your computer users in Chandler Arizona immediate assistance from a large technical support group with substantial background delivering telephone-based help and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a key contributor to company success, and Progent's aim is to fix instead of merely record technical problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts staff can supply phone-based professional engineering support and training in key business application fields including ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Project, Office Word, and Office Excel. To find out more on Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center2, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Chandler Arizona online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to suit your business so your IT maintenance is proactive and automated. By exposing potential issues before they cause crashes, remote monitoring can minimize disruptive and expensive information system crises. Progent can also assist with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate a variety of OS platforms.
How Your Chandler Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Chandler Arizona, Progent's online network support engineers can provide effective and cost-effective IT support the moment your business requires it. More than 20 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine online access technology to fix IT problems rapidly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Chandler business works with a local independent support technician or employs an in-house IT staff that know how to deal with ordinary computer issues, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the availability or the expertise to deal with unexpected system emergencies or particularly challenging integration problems.

Advantages of Progent's IT Support for Businesses in Chandler Arizona
Progent's remote network troubleshooting services allow your Chandler business to realize the advantages of immediate, world-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire greater business value by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your local support resources
    With most offices in Chandler Arizona, nearby network service providers, whether made up of outside consultants or an in-house IT staff, can resolve typical network problems. On the other hand, major troubles sometimes strike when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call service experts provide an easy, quick, and affordable solution to supplement your local resources and to transfer valuable information to improve your capability to resolve future problems locally.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller organizations often rely on individual freelance consultants. While independent service people carry smaller overhead than larger support firms and can afford to charge marginally less, they are often overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of backup personnel may require your company to go without help during an IT crisis. As your business expands, network downtime and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of reserve service experts to insure your network stays up and running.

  • Create a Solid Basis for Smooth Expansion
    Businesses often start with an IT system implemented on a shoestring budget. Lacking a proper framework, band-aid fixes often get piled onto a shaky foundation. When a network grows, stability and scalability problems can impede the productivity of the organization. These badly designed systems need careful assessment, intelligent long-term planning, and extensive IT knowledge to evolve to a network infrastructure able to provide the stable foundation to meet current business demands and ease downstream growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller companies need guidance and technical education to negotiate an increasingly complex array of technology options capable of accelerating business growth and enhancing productivity. Businesses do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. IT support and product selling can result in a situation where the recommended solution is designed around a predetermined product instead of the genuine requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match technical expertise with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical expertise, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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    The Contact Center support model adopted by Progent's Technical Response Center gives small and midsize companies an dependable option to dependence on independent consultants by offering extensive expertise shared by multiple engineering teams, optional round-the-clock access to urgent assistance, fast escalation to appropriate engineers for handling the most intractable problems, support consistency and dependability, prompt follow-up overseen by veteran service managers, a variety of convenient mechanisms for initiating service tasks, plus a high level of process transparency enabled by trouble ticket tracking and available via a web portal.

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