Fast and Affordable Online Technical Support for Chandler Computer Systems
For organizations located in Chandler or anywhere in Arizona, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, plus the assistance of CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.
Progent's online support experts provide exceptional leverage because they have the real-world background and have access to the sophisticated tools necessary to resolve most network problems quickly. This reduces immediate costs because solutions use up minimal billable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves additionally in incidental expenses by reducing or avoiding network outages and associated losses stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive online consulting know-how is particularly helpful in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you owe just for the support that you receive. In contrast to typical remote support companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate situations where speedy. minor repairs somehow turn into substantial tabs. Progent's skill at handling problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized technologies and proven methodologies that allow the maximum level of efficiency for online help and repair for computer systems of any size. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's online support team to interface to your environment without breaching network security.
Progent's proven technical support database application stores comprehensive histories describing the service that Progent's clients have received. Progent's staff service personnel have access to the history of all help provided to each Progent customer by any Progent engineer. This database of anomalies and fixes is structured as a conveniently retrievable support knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft open up additional vast technical databases and permit priority response from manufacturers' internal engineering staff so Progent's online service experts are able to come up with optimal resolutions promptly.
Remote support services available from Progent to clients in Chandler and throughout the state of Arizona include:
Certified Windows Expertise
Progent's Microsoft-expert remote support experts offer computer system repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 development, SharePoint 2016 migration consulting, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to help your company to deploy, configure, repair, and manage workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure professionals, and certifies a person's network technology knowledge at the expert level. CCIEs know how to deal with the most stubborn problems encountered in network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs represent an exceptional value since their deep expertise permits them to fix problems quickly. In typical instances, less qualified engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can tie into your network via the latest on-line support tools in order to perform fast, secure, and economical analysis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular selection of connectivity products. Cisco technology expertise offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless APs planning and integration expertise, Cisco WiFi controllers consulting, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM and CISSP security and compliance consultants offer a range of system protection solutions that can enhance the safety of your Windows, macOS and OS X, or Linux network against attacks or assist you to recover quickly after a damaging penetration. Security consulting services available from Progent cover in depth information security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting services to help businesses of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based support services to cover a wide spectrum of information technologies including system infrastructure, email systems, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in environments that include Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services designed to allow small and mid-size businesses to utilize the same best-of-breed technology used by some of the world's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important areas of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Chandler Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the money or time to build and maintain an in-house Help Desk Call Center but who need quick access to a reliable Call Center with proficient phone support plus the technical depth to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless addition to your established Help Desk staff. Progent's Virtual Help Desk can serve as a an escalation option to resolve the toughest network problems, or be available in hectic instances when your regular support engineers are overwhelmed.
Progent's Help Desk Call Center team of experienced information technology experts provides your clients in Chandler or anywhere in the state of Arizona instant assistance from a large technical support group with substantial background delivering phone help and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a solid enabler of company success, and Progent's policy is to fix instead of merely annotate technical problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply phone-based and in-depth engineering expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Chandler, or anywhere in the state of Arizona, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so your network maintenance is proactive and automated. By spotting potential issues before they evolve into crashes, system monitoring can ward off disruptive and expensive information system failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a mix of OS platforms.
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Chandler or anywhere in the state of Arizona, Progent's online network support specialists are ready to deliver effective and affordable system help whenever your organization has to have it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access tools to fix network problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Chandler company works with a regular freelance support technician or maintains an in-house organization that know how to deal with typical computer problems, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to fix unexpected system emergencies or especially complex integration projects.
Features of Progent's Remote Computer Services for Chandler
Progent's online help, remote troubleshooting, system security consulting, and network management services offer companies in Chandler or throughout the state of Arizona unparalleled leverage for your support investment. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk outsourcing support and system administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to avoid the cost and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to businesses in Chandler and is also ideal for customers in more remote regions of Arizona that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide selection of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Reduce Costs
Progent offers online support on a minute-by-minute basis, so you pay only for the support you receive. Progent requires no minimum fee for online help and imposes no monthly retainer for services provided during regular business hours. This keeps you from paying big invoices for simple fixes.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide access to authorized professionals who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic support offerings include system integration, Microsoft Exchange consulting, corporate security planning, and Help Desk Call Center services. Progent's Application Experts Team can provide in-depth consulting support in specific application areas. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
MS Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management Support and Application Programming
Apple Mac Support
Amazon Marketplace Web Service Application Development
By providing a convenient one-stop resource for network generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that meet the unique requirements of your business.
- Sophisticated Remote Access Tools
Secure online connectivity permits Progent's service experts to see precisely what your customers see. This makes it easier to produce fast fixes to issues that might otherwise require a costly onsite service call. Sophisticated online connectivity tools and expert technicians combine to allow Progent to repair most network problems rapidly and economically. Progent is an industry leader in online troubleshooting and automated network tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Service for High Network Availability
For offices with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-conscious companies whose clients require instant access to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical experience, refined support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be forced to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Companies who utilize trusted independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.