Fast and Affordable Online Troubleshooting for Chandler Information Networks
Immediate Phone Support for Chandler SystemsFor organizations in Chandler or anywhere in Arizona, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced tools required to resolve most network problems rapidly. This reduces immediate expenses because service calls require minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially valuable in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for online help is structured to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to typical online service firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor solutions somehow turn into substantial bills. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested processes which permit the maximum degree of efficiency for online consulting and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to interface to your computer system remotely without breaching network security.

Progent's powerful service database system stores thorough documentation for all support that Progent's customers have been provided. Progent's staff service personnel have access to the details of support delivered to every Progent customer by every consultant. This archive of trouble tickets and resolutions is stored as a readily exploitable internal database that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft make available other extensive support databases and permit quick access to vendors' internal engineering staff with the result that Progent's online consulting specialists are able to find optimal solutions promptly.

Remote services provided by Progent to companies in Chandler and throughout the state of Arizona include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's leading enterprises. The ProSight line of network management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to execute critical projects within budget and on time. Progent's special online engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent’s Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network professionals offers your clients in Chandler or anywhere in the state of Arizona rapid contact with a reliable technical support resource with substantial experience delivering phone help and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a major contributor to company success, and Progent's intent is to fix and not simply record network problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team offers remote and in-depth engineering expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Chandler, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so that your computer support is proactive rather than reactive. By detecting emerging problems before they evolve into full-scale emergencies, proactive monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support multiple operating systems.
How Your Chandler Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Chandler or throughout the state of Arizona, Progent's phone-based network support engineers are ready to provide expert and affordable IT help the moment your company requires it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix network problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your Chandler organization relies on a regular freelance consultant or maintains a full time organization that know how to handle typical computer issues, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to resolve sudden system crises or particularly tough integration problems.

Details of Progent's Remote Network Services for Chandler
Progent's phone support, Internet-based troubleshooting, system security expertise, and network administration services give companies in Chandler or throughout the state of Arizona the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk call center services and network management, Progent's professionals can provide your organization world class IT support while permitting you to avoid the cost and hassle of running a large in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical background, refined remote support tools, and understanding of corporate IT enable businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.