Immediate Online Troubleshooting for Chandler Arizona Information Networks
Fast Phone Consulting for Chandler NetworksFor companies located in Chandler Arizona, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's online support experts provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to resolve most network issues quickly. Efficient support lowers direct expenses since solutions accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits additionally in indirect costs by reducing or avoiding network outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is particularly helpful for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's billing model for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you receive. Unlike many online support firms, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with scenarios where fast solutions somehow turn into substantial tabs. Progent's skill at dealing with problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and proven methodologies which ensure the highest degree of effectiveness for remote technical support and troubleshooting for information networks of all sizes. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to communicate with your company's network remotely without compromising network security.

Progent's powerful service reporting application stores comprehensive histories for all service that Progent's customers have received. Progent's team service personnel have the benefit of the records of all help rendered to each Progent customer by every Progent engineer. This database of trouble tickets and resolutions is organized as an easily retrievable support knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft open up additional massive support knowledge bases and allow fast access to vendors' in-house support staff with the result that Progent's remote service specialists are able to determine the best solutions in the least time.

Remote technical support services offered by Progent to businesses in Chandler Arizona include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and fast recovery of vital files, applications, system images, plus virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services allow your IT staff to focus on line-of-business projects and activities that deliver maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a protected online account and enter your password you are asked to verify who you are on a device that only you possess and that uses a different network channel. A broad range of devices can be utilized for this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register several verification devices. To learn more about Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth management reporting utilities created to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and debug their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk team of veteran network experts provides your customers in Chandler Arizona instant assistance from a large technical support group with substantial experience delivering telephone-based help and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a key enabler of business performance, and Progent's aim is to solve rather than simply report IT issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts staff offers phone-based advanced consulting support and training in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for Microsoft business applications including CRM, Microsoft Project, Office Word, and Office Excel. To learn more information concerning Progent's consulting, customization, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center2, expand or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Chandler Arizona remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM for your business so that your network support is proactive rather than reactive. By detecting possible trouble spots before they grow into crashes, remote monitoring can minimize disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments based on a variety of operating systems.
How Your Chandler Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Chandler Arizona, Progent's online computer support specialists can deliver effective and affordable IT help the moment your company requires it. Over two decades of providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix network problems quickly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Chandler organization relies on a local freelance support technician or maintains a full time organization that can deal with the majority of computer problems, Progent's Microsoft certified consultants are available to provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the availability or the experience to deal with sudden network emergencies or particularly challenging integration projects.

Benefits of Progent's Network Help for Businesses in Chandler Arizona
Progent's online network troubleshooting services enable your Chandler company to have the benefits of immediate, enterprise-level network support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic value by being increasingly available, efficient, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site support resources
    With most businesses in Chandler Arizona, nearby network support providers, whether made up of freelance consultants or a full-time IT staff, can resolve the majority of network problems. On the other hand, IT crises sometimes strike when your regular support personnel are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your local service technicians. In these situations, Progent's online support specialists provide an easy, fast, and economical solution to augment your regular resources and to transfer useful information to improve your capability to handle future problems locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller companies often rely on independent freelance service providers. Although independent consultants carry smaller internal costs than larger service firms and can afford to charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may force your company to go without help during an IT crisis. As your company grows, network downtime and problems with vital software are more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a ready source of backup support experts to insure your IT system remains available.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses often begin with an information system created on a modest budget. Without a strong infrastructure, slap-dash repairs often get piled on top of a weak foundation. As a network grows, reliability and expandability issues can impede the productivity of the organization. These poorly designed environments need careful assessment, smart long-term planning, and extensive IT expertise to upgrade to a system architecture that can offer the solid foundation to meet current business requirements and ease downstream growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller offices need advice and technical education to negotiate an increasingly complicated array of technology alternatives available for accelerating business growth and improving productivity. These companies do not need a network engineer who is trying to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a profitable product instead of the genuine requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical knowledge, refined support software, and understanding of enterprise networking allow companies to escape the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry experience, in the trenches of network service, performing a wide range of IT projects for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This means that you get not only expert technical help, but also a support engineer with field-tested approaches for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help by the minute. As a result, you are billed just for delivered services. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to each customer. The practice of documenting and archiving support records results in more efficient support and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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