Fast and Affordable Online Troubleshooting for Chandler Information Networks
For organizations in Chandler or anywhere in Arizona, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced tools required to resolve most network problems rapidly. This reduces immediate expenses because service calls require minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially valuable in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's pricing model for online help is structured to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to typical online service firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor solutions somehow turn into substantial bills. Progent's penchant for handling technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested processes which permit the maximum degree of efficiency for online consulting and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to interface to your computer system remotely without breaching network security.
Progent's powerful service database system stores thorough documentation for all support that Progent's customers have been provided. Progent's staff service personnel have access to the details of support delivered to every Progent customer by every consultant. This archive of trouble tickets and resolutions is stored as a readily exploitable internal database that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft make available other extensive support databases and permit quick access to vendors' internal engineering staff with the result that Progent's online consulting specialists are able to find optimal solutions promptly.
Remote services provided by Progent to companies in Chandler and throughout the state of Arizona include:
Authorized MS Windows Support
Progent's Microsoft-certified remote service experts can provide network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop support services to assist you business to deploy, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop consulting services include providing Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure professionals, and certifies a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most stubborn problems surrounding network infrastructure planning, deployment, management, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying software patches. Cisco CCIEs provide excellent cost-effectiveness because their depth of experience allows them to fix problems rapidly. In typical instances, less seasoned service providers can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment using the latest on-line support tools to perform fast, secure, and affordable diagnosis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
Progent's CCIEs offer consulting for all of Cisco's industry-leading family of connectivity devices. Cisco networking expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless Access Points planning and integration help, Cisco WiFi controllers consulting, Cisco Security and VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to strengthen the immunity of your Windows, macOS and OS X, or Linux environment against assaults or assist you to recover quickly after a damaging breach. Security support services offered by Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; establishing secure architectures for off-site and mobile communication; guarding your email system against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent offers expert online consulting to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent process for recovering applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to cover a broad array of computer technologies such as system architecture, email systems, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from older systems to Windows or Linux-based environments. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance troubleshooting problems affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's leading enterprises. The ProSight line of network management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to execute critical projects within budget and on time. Progent's special online engineering services include:
How Your Chandler Business Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of veteran network professionals offers your clients in Chandler or anywhere in the state of Arizona rapid contact with a reliable technical support resource with substantial experience delivering phone help and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a major contributor to company success, and Progent's intent is to fix and not simply record network problems.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Team offers remote and in-depth engineering expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Chandler, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so that your computer support is proactive rather than reactive. By detecting emerging problems before they evolve into full-scale emergencies, proactive monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support multiple operating systems.
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Chandler or throughout the state of Arizona, Progent's phone-based network support engineers are ready to provide expert and affordable IT help the moment your company requires it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix network problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.
Even if your Chandler organization relies on a regular freelance consultant or maintains a full time organization that know how to handle typical computer issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to resolve sudden system crises or particularly tough integration problems.
Details of Progent's Remote Network Services for Chandler
Progent's phone support, Internet-based troubleshooting, system security expertise, and network administration services give companies in Chandler or throughout the state of Arizona the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk call center services and network management, Progent's professionals can provide your organization world class IT support while permitting you to avoid the cost and hassle of running a large in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Chandler and is also ideal for networks in more remote areas of Arizona that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a wide range of Microsoft support tools, service information, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent offers online help on a per-minute billing plan, so you are charged only for the services you use. Progent has no minimum fee for phone support and asks for no ongoing retainer for services provided during normal business hours. This saves you from facing big bills for quick repairs.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers the services of on-staff specialists with skill in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting offerings include system integration, MS Exchange expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting expertise in critical application areas. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Programming
MySQL Database Administration and Application Design
Amazon MWS Application Development
By offering a full service centralized source for IT generalists and application experts, Progent can deliver fast, affordable, and thorough IT solutions that meet the specific needs of your company.
- Advanced Remote Connectivity Software
Secure remote access allows Progent's support experts to see exactly what your customers see. This makes it possible to find quick fixes to issues that could otherwise demand an expensive onsite visit. Cutting-edge remote connectivity tools and experienced technicians combine to allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in offsite support and remote system analysis.
- Compatibility with Popular VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Service for High System Availability
For businesses with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious companies whose clients need instant recourse to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical background, refined remote support tools, and understanding of corporate IT enable businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Servers
Progent offers world-class support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 R2 expertise, Microsoft Windows 2003 maintenance, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you owe only for received services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent has few competitors. Companies who work with familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.