Fast and Affordable Remote Technical Support for Chandler Information Networks
For organizations located in Chandler or anywhere in Arizona, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the services of CISSP-certified security experts to handle advanced security design and diagnostic jobs.
Progent's online support experts provide excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to resolve the majority of information system issues quickly. This lowers immediate expenses since solutions require minimal billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company saves even more in incidental expenses by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly valuable for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.
Progent's billing model for remote help is structured to leverage your network support dollar. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to many remote service companies, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and simple model for billing do away with situations where speedy. minor solutions manage to end up as big bills. Progent's penchant for handling technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized tools and proven methodologies that promote the highest level of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's online support team to link to your company's system remotely without compromising corporate security.
Progent's powerful service reporting application includes detailed records describing the service that Progent's customers have received. Progent's team engineers have the benefit of the records of services delivered to every Progent customer by every engineer. This history of issues and solutions is structured as a readily exploitable internal database that allows Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft open up other massive technical knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's remote service experts are able to find the best solutions in the least time.
Remote support offered by Progent to customers in Chandler and anywhere in the state of Arizona include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can deliver computer repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2013 design,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop consulting and support services to assist you business to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network engineers, and validates an individual's technical skills at the master level. Cisco CCIEs can deal with even the most challenging challenges encountered in network planning, installation, maintenance, compliance, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad experience allows them to resolve problems quickly. In many instances, less qualified consultants can struggle for hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can interface to your environment by means of sophisticated on-line support tools to perform efficient, safe, and affordable analysis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling selection of connectivity appliances by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions to strengthen the defenses of your Windows, macOS and OS X, or Linux network against assaults or help your company to clean up rapidly after a damaging penetration. Security solutions available from Progent cover comprehensive network security and compliance analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm attacks; setting up firewalls; building secure techniques for remote and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online support to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering applications and services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a wide spectrum of computer technologies such as system architecture, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified administration in networks that include Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top corporations. Progent's ProSight line of IT management outsourcing services addresses all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, enhance and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of information technology enables customers to complete critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Chandler Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Call Center support programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are designed for businesses who don't have the budget to create an internal Help Desk Call Center but who require fast response from a reliable Call Center with professional phone support plus the expertise to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk is designed for larger companies and operates as a seamless reinforcement of your established Helpdesk organization. Progent's Virtual Call Center can operate as a an escalation resource for the most difficult network problems, or be available in those situations when your regular support engineers are overwhelmed.
Progent's Help Desk team of experienced information technology consultants offers your customers in Chandler or anywhere in the state of Arizona quick contact with a dependable support resource with extensive background delivering phone support and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk the reputation as a key driver of business success, and Progent's policy is to resolve instead of just report network issues.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides phone-based and in-depth consulting expertise and education in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, programming, and education for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Chandler, or anywhere in the state of Arizona, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so that your computer maintenance is proactive rather than reactive. By detecting potential problems before they result in network outages, proactive monitoring can avoid disruptive and costly information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments powered by a combination of operating systems.
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Chandler or throughout the state of Arizona, Progent's phone-based network support engineers can provide professional and economical system support the instant your company requires it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Chandler office relies on a regular independent support technician or employs an in-house organization that can handle day-to-day computer problems, Progentís Microsoft certified consultants can still offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to solve unexpected system emergencies or particularly challenging integration problems.
Details of Progent's Online Network Services for Chandler
Progent's online help, remote repair, network security consulting, and system administration services give businesses in Chandler or anywhere in the state of Arizona the greatest leverage for your IT investment. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk outsourcing support and network management, Progent's experts can provide your organization world class network support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Chandler and is also ideal for customers in geographic regions of Arizona that lack technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad range of Microsoft support utilities, service databases, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent offers remote help on a per-minute billing plan, so you pay only for the services you use. Progent requires no minimum fee for phone help and imposes no ongoing retainer for services delivered during regular working hours. This protects you from paying big invoices for routine repairs.
- Availability of Cisco Network Design Professionals
Progent's certified experts for Cisco offers the services of on-staff professionals with experience in designing, deploying, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support services include technology integration, Microsoft Exchange consulting, corporate security planning, and Help Desk outsourcing services. Progent's Application Experts group can provide world-class consulting expertise in critical application areas. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Application Programming
MySQL Database Administration and Software Design
Apple Macintosh Support
Amazon MWS Software Integration
By offering a full service one-stop resource for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that meet the special requirements of your company.
- Advanced Remote Access Tools
Protected remote access allows Progent's support experts to see exactly what your users see. This makes it possible to produce fast solutions to problems that could otherwise demand a costly personal service call. Effective remote access tools and expert engineers together enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system analysis.
- Support for Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Service for High System Uptime
For organizations with vital applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed specifically for budget-conscious businesses whose clients require immediate access to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical experience, refined support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, at the front lines of IT service, executing a broad variety of technical projects for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just expert technical skills, but also a consultant with field-tested methods for using computer knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help per minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no retainer for services delivered during normal working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you won't be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent has little competition. Businesses who work with familiar freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.