Enlarging your telecommuter workforce can have a major effect on network infrastructure, security, and company workflows. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Chandler organization to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual solution for telecommuters that promotes teamwork and delivers maximum value. Progent offers support services that go from on demand expertise for getting you over occasional technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can help Chandler, Arizona businesses to with any facet of building a high-performing telecommuting environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, data security, data protection solutions, and centralized management.
Help Desk Call Center Services for Telecommuters
A rapid, organization-wide changeover to a telecommuter workforce, which could be the result of a pandemic or as part of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Call Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk services leverage Progent's nationwide network of online IT support specialists combined with enterprise-class ticketing and follow-up technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from initial help requests to ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or update the status of their current trouble tickets, enter details, and upload screen captures and relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Supplemental Service enables your business to expand your existing Call Center team by sharing delivery of Call Desk services seamlessly between your in-house IT support personnel and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Call Desk service uses a collaborative support solution based on the number one PSA platform for managing help requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Support Desk Supplementation Services can help your business to provide best-in-class technical support to your at-home employees, go to Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Chandler, Arizona business, call 1-800-993-9400 or visit Contact Progent.