Chandler At Home Workforce Connectivity Consulting Partner
Call Desk Augmentation and Outsourcing Consulting
Enlarging your at-home workforce can have a significant effect on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of background assisting SMBs to plan, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Chandler organization to select the appropriate technologies and adhere to best practices in creating and operating a secure virtual solution for telecommuters that promotes teamwork and returns top value. Progent offers services ranging from as-needed expertise for getting you over challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent can assist Chandler, Arizona companies to with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, security and compliance, backup/restore solutions, and unified management.
Help Desk Call Center Support for Remote Workers
A rapid, enterprise-wide switchover to a from-home business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk support services utilize Progent's extensive network of remote IT support experts combined with world-class ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from help requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise their current trouble tickets, enter details, and upload screen captures and attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Supplemental Service enables your company to augment your current Help Desk Call Center organization by splitting responsibilities for Support Desk support transparently between your regular IT support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a collective support solution based on the number one PSA platform for handling service requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class desktop support to your at-home employees, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing a productive work-from-home solution for your Chandler, Arizona organization, call
An index of content::
.NET MAUI Outsourced Programming
.NET VBA Coder
Progent's application developers have worked for two decades with .NET technologies and the Visual Studio development system and are able to build or modernize .NET apps quickly and at low cost.
ProSight Remote Network Infrastructure Management Help and Support
ProSight Remote Network Infrastructure Management Online Support
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance issues.
Remote Technical Support Aironet 1800 Access Point
After Hours Aironet WiFi Management Computer Consultant
Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants offer remote or on-premises integration and debugging support to assist your organization to design, configure, upgrade, optimize, administer and troubleshoot Aironet Wi-Fi access point environments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless ecosystem with your wired network and cloud-hosted resources to create a seamless enterprise-wide connectivity solution that is simple to manage and expand. Progent also can provide affordable wireless site surveys to assist you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi access points to accommodate your specific workplace layout, construction, and anticipated network traffic.
Top Quality SBS 2008 Technology Consulting
Consultant Small Business Server Premium Add-on
Microsoft Small Business Server is an affordable suite of essential servers that provides the basis for a powerful but easy-to-manage IT network. The integration demands of the Microsoft .NET functions included with Small Business Server 2011 requires a network expert with real-world expertise and extensive experience in planning and implementing effective and comprehensive information technology systems. Progent's Microsoft-certified consultants have broad experience with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in installing, administering, and servicing network solutions based on the SBS suite of servers and programs.
24 Hour Microsoft Solutions Framework Project Methodology IT Outsource
Best Practices Support Organizations
Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, in the trenches of network service, executing a broad variety of IT projects for an extensive array of clients. Every Progent consultant shares a refined collection of individual best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not just expert IT capability, but also a consultant with proven methods for applying computer knowledge to repair actual IT problems quickly.
Barracuda Backup Appliance Consultant Services
24 Hour Barracuda Cloud Backup Technical Support Services
Barracuda Backup is a low-cost, subscription backup/restore service for small and medium-size organizations. A Barracuda Backup solution can incorporate a custom-designed hardware appliance manufactured by Barracuda or a software-based appliance with comparable features but which uses your own storage infrastructure. Barracuda Backup safeguards critical company data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting support services to assist your business to design, integrate, operate and troubleshoot a backup and disaster recovery solution built on Barracuda Backup.
NetDocuments and Microsoft 365 Professionals
NetDocs Integration Engineers
NetDocuments (NetDocs) is a cloud-based document management system built specifically for law practices. Progent can provide remote access to NetDocuments experts to help your law firm to design, configure, manage, tune, or troubleshoot a document management system (DMS) solution powered by NetDocs.
Small Business 300 Access Point Configuration
Small Business Wireless Access Point Professional
Progent's Cisco-certified Wi-Fi technology consulting experts can assist organizations to deploy, administer, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi Access Points.
macOS and OS X Network Consultants
iCloud Consulting
Progent's experts can provide Apple macOS and OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Entourage and email expertise, network protection services, and one-on-one education. Progent can help businesses to upgrade to macOS from Mac OS X or earlier editions of Mac OS X and Progent can offer help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with Apple iPhone integration and Apple iPad synchronization, or migrating to iCloud services. For computer environments based exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of designing, integrating and maintaining a network infrastructure that is available, secure, efficient and aligned with your organization's business goals.
24 Hour Email Guard Data Loss Prevention Services
Consultant ProSight Email Guard AES Encryption
Progent's ProSight Email Guard uses the technology of top information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall.
24 Hour Dynamics GP 2015 Azure AD Consultant
Dynamics GP 2015 Security Engineer
Dynamics GP 2015 R2 (formerly Great Plains) features a revamped architecture that enhances cloud readiness, supports popular handheld devices, allows single sign-on with Azure AD, and strengthens security. Dynamics 2015 R2 also streamlines management reporting, includes new Workflows, extends the Web Client, and adds over 100 improvements to various applications. Progent's Microsoft-certified consultants offer the broad knowledge and hands-on experience to address the critical technical and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will optimize the business value of your investment in this mission-critical platform.
Oklahoma Network Consultant
Remote Support Network Consulting Firm
Progent's Technical Response Center offers low-cost nationwide after-hours remote assistance for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support professionals provide extended hours telephone help and online direct computer access to isolate and repair technical problems quickly and economically.
Live Online Microsoft Access Learning
Technology Professional Online Microsoft Project Training
Progent provides live remote training for an array of client apps and operating systems such as Office and Microsoft 365 Excel, Word, Access and Project plus Acrobat, Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote training provides the advantages of conventional in-person seminars, including instant interaction between students and trainers, but avoids the costs of transportation and the challenge of attempting to accommodate the availability of many workers. Available to single students or classes of all sizes, Progent's virtual training permits the instructor to conduct the seminar from an online office and the students can be dispersed throughout an office or across the the U.S. Live online learning utilizes powerful learning aids such as broadcast white boards, real-time questions, and shared desktops. Classes can be short and personalized to specialized topics or longer in time and wider in coverage.
Professionals Solaris with Windows
UNIX with Windows Remote Troubleshooting
Progent can help your business to plan and execute an efficient migration from a UNIX-powered IT system to a network powered by Microsoft Windows and suited for supporting Microsoft's familiar office productivity software, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and application experts can help you guard your information and minimize productivity disruption by developing an effective transition plan that protects your current assets in UNIX software and technology. UNIX-to-Windows migration consulting services offered by Progent include analysis of current infrastructure, migration strategy and validation, MS Exchange migration services, data and application transition, and server and media migration and economization.
Juniper SRX1600 Firewall Network Security Test
Juniper SRX220 Router Consultants
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
SIEM Security Consultancy
Information Assurance Consulting Services
GIAC was established in 1999 to validate the skill of computer security experts. GIAC accreditations are recognized by companies and institutions all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer expertise with any of the network security disciplines addressed under GIAC accreditation including auditing network vulnerability, event handling, intrusion detection, web services security and security information and event management (SIEM) solutions.
Consulting Exchange SE DAG
Technical Consultant Exchange SE Server
Progent can assist your organization in any phase of your upgrade to Microsoft Exchange 2019 such as deploying Windows Server 2019 Core as a host for Exchange; designing HA infrastructure for an on-premises, cloud-based or hybrid deployment; moving mailboxes; designing and implementing Hyper-V virtualization; setting up hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365; and setting up Outlook clients.
Outsourced IT Services Microsoft and Mac Desktop
IT Outsource Microsoft Desktop
Progent can deliver a wide array of cost-effective services to assist you to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent can provide onsite or online technical support for single machines or notebooks or work with your business to design and carry out a company-wide rollout of new or updated operating system software and applications. Progent can also supply consultants and technicians to help you to plan for and complete a site move or consolidation organized to cause the least possible disruption of your productivity.
Progent Cybersecurity Media Relations Consult
Network Security Expert Darrin Johnson Engineers
Progent in the News is hosted by cybersecurity expert Darrin Johnson.
IT Security Alerts Audit
Urgent Consultants IT Security Alerts
This page includes current information on security threats, patches, and best practices. Call or email Progent if you need assistance protecting your system against the latest IT security threats.
Polycom RTX Telepresence Professionals
Services Tandberg Video Conferencing
Progent offers the services of an accredited engineer with expertise deploying products from the major video conferencing/telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist you to design, configure, upgrade, or troubleshoot a video conferencing solution that preserves your current investment and maximizes the business value of your information system. Progent can also provide the expertise of infrastructure engineers able to assist companies of all sizes to build and maintain a communications network that delivers the speed, reliability, protection, and scalability required to support your video conferencing/telepresence environment.
Immediate Flexential Tampa Data Center Consult
24-Hour Flexential Data Center Consult
Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting services. Progent maintains a team of network experts based in the Tampa area, and Progent can also provide remote expertise from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and veteran disaster recover planning experts. Progent can also help you to design and execute a move to the Flexential data center by providing services like planning system architecture, recommending hardware components, system configuration and testing, troubleshooting, streamling remote network management, and educating your network support team.
Network Consulting Windows Server 2012 R2 Data Deduplication
Windows Server 2012 R2 Virtual Fibre Channel IT Consultant
Progent's certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create pilot systems and migration plans, tune your network infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support team, create an enterprise-wide security plan, streamline IT management, assist with application development, and generate and validate a disaster recovery/business continuity plan.
Microsoft Windows 7 Engineer
Microsoft Windows 7 Evaluation IT Consulting
Progent's Microsoft certified consultants can provide offsite and onsite consulting expertise to assist you to manage, maintain, and repair computers powered by Microsoft Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, network security, backup and restore, online access, mobile device management, wireless configuration, and 24x7 network monitoring and alerts.
Certified Cybersecurity Management Consulting Services
CISM Certified Cybersecurity Management Consultant
Progent offers the services of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization defines the basic competencies and worldwide standards of skill that IT security managers are required to master. CISM provides business management the confidence that consultants who have earned their CISM credential possess the experience and knowledge to provide efficient security administration and consulting consulting.
Flex Series Wireless Controller Onsite Technical Support
8540 wireless controller Computer Consultant
Cisco's Catalyst family of wireless controllers simplify the administration of wireless networks by unifying the provisioning and control of Wi-Fi access points, tuning wireless performance by reducing the effect of radio frequency congestion, enhancing wireless uptime with rapid auto-failover, and strengthening data security by detecting threats and analyzing traffic content according to user type and location. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controller appliances to manage Wi-Fi LANs of all sizes. Progent can assist you to administer and troubleshoot your current Cisco Wi-Fi environment or carry out a smooth transition to Cisco's modern Wi-Fi controller solutions.
Security Certification Cybersecurity Pen Testing
Intrusion Detection Penetration Testing
Stealth penetration testing is an important component of any overall network security strategy. Progent's security experts can perform thorough intrusion tests without the knowledge of your organization's in-house IT resources. Unannounced penetration testing uncovers whether current security monitoring systems such as intrusion incident alerts and event log analysis are properly set up and consistently monitored. Progent can provide continuous automatic penetration testing to define your internal/external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, overlooked patches, and ill-advised IT product defaults can be combined by threat actors into the multi-vector attacks common to the latest variants of ransomware.
Network Consultant Telepresence
24 Hour IP Endpoints Support Outsourcing
Progent's Cisco CCIE-certified networking experts offer advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
IT Consultants Windows 10 Configuration
Windows 10 Pilot Testing Support
Progent's Microsoft-certified consulting experts can help businesses of any size to assess Windows 10 or to upgrade to Windows 10 from an older version of Windows. Remote and onsite assessment and upgrade services for Windows 10 provided by Progent's consultants include Return on Investment estimates, project management, compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile management, telecommuter access, data and identity security, automated provisioning and management, infrastructure design, Wi-Fi support, business continuity planning, webinar training for IT support staff and end users, and post-migration Call Center support services.
ProSight Automatic Patch Management Online Troubleshooting
ProSight Remote Server Monitoring Network Engineer
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital devices.
Immediate Specialist Offsite Workforce Endpoint Management
Work from Home Endpoint Management Integration Support
Progent can assist small and mid-size organizations to implement efficient remote endpoint management platforms for administering endpoint devices operated by at-home workers.
Online Help Hyper-V 2016 Migration
Windows Server Hyper-V 2016 Private Cloud Information Technology Consulting
Windows Hyper-V 2016 utilizes core technologies initially developed for and refined on Microsoft Azure, among the world's biggest public clouds. This pedigree dramatically enhances the suitability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving data security, availability, expandability, manageability, dependability and disaster recovery. Progent's Microsoft-certified consulting team can help you to evaluate the advantages of Hyper-V 2016 for your business, set up test systems to confirm the ability of Hyper-V 2016 to run your critical workloads, design a cost-effective network topology for a cloud-based or hybrid deployment, develop and execute a smooth migration plan, train your IT administration and support staff, and deliver ongoing consulting and debugging support to ensure that your Hyper-V 2016 solution delivers the highest possible business benefit.
Juniper Junos Management Cybersecurity Consultancy
Juniper Junos Management Security Team
Progent's Juniper Networks-authorized network consultants can assist your company to design and implement Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and upgrade efficiently from outdated equipment to current releases. Progent's Junos OS engineers can provide expertise with Juniper's premier network control software to enable you to simplify the administration and improve the protection of your Juniper VPN devices and firewalls. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can help you manage networks that incorporate a mix of Juniper's OS platforms.
Windows Server Essentials Backup Engineer
Windows Server Essentials Server Backup Consultants
Progent's Microsoft-certified consultants can provide budget-friendly remote consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can provide comprehensive project management support so you can plan and carry out a smooth migration from Windows Server Essentials to Microsoft 365 and other Microsoft Cloud applications and services.
Microsoft Office XP Help Center
Microsoft Office 2000 Outsourced IT Management Services
Progent imposes no minimum charge and requires no retainer for services delivered during normal working hours. Progent's small granularity eliminates large invoices for fast solutions so you will not be forced to permit minor problems to stay unaddressed. .
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