Enlarging your at-home workforce can have a significant effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of experience assisting SMBs to design, deploy, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Chandler organization to select the right technologies and follow leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent can provide support services ranging from on demand guidance for getting you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Chandler, Arizona companies to succeed with any facet of creating a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for Remote Workers
A sudden, organization-wide transition to a telecommuter workforce, which could be activated by a pandemic or as a component of a disaster recovery process, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services allow organizations of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote technical support specialists along with world-class ticketing and tracking software to offer an economical, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from initial help requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or update the status of their active tickets, enter details, and append screen captures or relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service allows your business to expand your existing Call Center staff by sharing delivery of Help Desk services transparently between your in-house support personnel and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Call Desk service uses a collaborative support model utilizing the leading professional services automation (PSA) platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Support Desk Augmentation Services can enable your company to provide world-class desktop support to your telecommuters, see Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Chandler, Arizona company, phone 1-800-993-9400 or refer to Contact Progent.