Enlarging your at-home workforce can have a major effect on network architecture, security/compliance, and company workflows. Progent has 20 years of experience helping businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Chandler company to pick the right tools and follow best practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and returns top value. Progent offers services ranging from on demand expertise for helping you past occasional technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Chandler, Arizona businesses to with any aspect of building a high-functioning remote work ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, data security, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A fast, enterprise-wide transition to a teleworker business model, which could be activated by an epidemic or as part of a business continuity plan, can overstretch even the most efficient in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's extensive network of remote technical support specialists combined with world-class ticketing and follow-up software to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or update their active tickets, add information, and append screen captures or relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your company to expand your existing Help Desk Call Center team by sharing delivery of Call Center services seamlessly between your in-house support staff and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Help Desk service is based on a collective support model utilizing the number one professional services automation tool for managing service requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. To find out how Progent's Help Desk Supplementation Services can help your company to provide world-class IT support to your at-home workforce, visit Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Chandler, Arizona organization, phone 1-800-993-9400 or go to Contact Progent.