Expanding your remote workforce may have a major effect on IT architecture, cybersecurity, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Chandler company to pick the appropriate technologies and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns top value. Progent offers services that go from on demand guidance for helping you past challenging technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent can assist Chandler, Arizona companies to succeed with any facet of creating a high-functioning work-from-home environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, data security, data protection solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
A rapid, organization-wide switchover to a teleworker workforce, which could be driven by an epidemic or as a component of a business continuity process, can overwhelm even a well-staffed in-house Help Desk. Progent's Call Center services allow businesses to outsource or augment their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services leverage Progent's nationwide network of online IT support experts along with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from initial help requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit the status of their current trouble tickets, add details, and append screenshots or attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Augmentation Service enables your business to augment your current Help Desk Call Center staff by splitting responsibilities for Help Desk Call Center support services seamlessly between your regular support personnel and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a collective support solution based on the leading professional services automation tool for managing service requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Support Desk Supplementation Services can enable your business to deliver best-in-class IT support to your telecommuters, see Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Chandler, Arizona organization, phone 1-800-993-9400 or refer to Contact Progent.