Enlarging your at-home workforce can have a major impact on network architecture, security, and company processes. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Chandler company to select the appropriate tools and follow best practices in building and maintaining a safe virtual office solution for telecommuters that facilitates teamwork and delivers maximum value. Progent offers support services that go from on demand expertise for getting you over challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Chandler, Arizona organizations to succeed with any aspect of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A sudden, enterprise-wide transition to a telecommuter business model, which could be motivated by an epidemic or as a component of a disaster recovery plan, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of online IT support specialists along with world-class ticketing and follow-up technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from help requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or update the status of their current trouble tickets, enter information, and append screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Supplemental Service enables your business to augment your current Help Desk Call Center staff by sharing delivery of Support Desk support services transparently between your regular support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support model based on the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Call Desk Supplementation Services can help your company to provide world-class desktop support to your telecommuters, refer to Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Chandler, Arizona company, phone 1-800-993-9400 or visit Contact Progent.