Chandler Telecommuters Connectivity Consulting Partner
Help Desk Call Center Solutions Consulting and Support Services
Expanding your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and corporate culture. Progent has two decades of background helping SMBs to plan, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Chandler company to pick the right technologies and adhere to leading practices in building and maintaining a secure virtual solution for telecommuters that promotes teamwork and delivers top value. Progent can provide services ranging from on demand guidance for getting you past occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Chandler, Arizona companies to with any aspect of creating a high-functioning telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.
Help Desk Services for At-Home Workers
A rapid, company-wide switchover to a from-home business model, which could be the result of a pandemic or as part of a business continuity preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Call Desk support services leverage Progent's extensive network of online IT support specialists along with enterprise-class ticketing and follow-up technology to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or update the status of their active trouble tickets, add details, and append screenshots or attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service enables you to supplement your current Help Desk staff by sharing delivery of Help Desk support seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's co-managed Call Center service uses a collaborative support model utilizing the leading professional services automation platform for managing service requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can enable your company to deliver best-in-class IT support to your at-home workforce, refer to Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Chandler, Arizona business, phone
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24-Hour Polycom OTX Telepresence Engineer
Polycom ATX Telepresence Engineer
Progent can provide the support of a certified consultant with an extensive background deploying technology from the major telepresence providers such as Cisco, Polycom, and LifeSize and can assist you to design, configure, upgrade, or troubleshoot a telepresence solution that protects your investment and maximizes the business value of your IT system. Progent can also provide the services of infrastructure consultants who can help companies of all sizes to create and maintain a network that delivers the speed, dependability, protection, and expandability you need to support your telepresence solution.
Immediate Proxim Wireless Example Application
Wireless Integration Case Study
Progent provided a wireless integration solution that allowed a school to improve efficiency and eliminate the ongoing expense of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is designed for connecting separate locations up to 2.5 miles apart and can reach even longer ranges. This wireless solution provided better bandwidth and reliability than simply amplifying the 802.11b network, and because it uses the 5.8Ghz spectrum it provided protection against outside interference.
Consultant SCVMM 2012
Specialist SCVMM 2012 and Hyper-V
Progent's Microsoft-certified consultants can help businesses of any size to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and library resources; plan, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive reporting. Progent can assist your business to upgrade from an earlier edition of SCVMM or from a third-party management system, and Progent can show you how you to optimize and repair your current SCVMM 2012 ecosystem so you realize maximum business value.
Exchange Server 2003 Upgrade Remote Support Services
Immediate Microsoft Exchange On-site Support
Progent's Microsoft certified consultants can help you define and deploy an efficient in-place Microsoft Exchange 2003 migration plan that minimizes network downtime, reduces ongoing service requirements, and makes your Exchange 2003 Server easy to administer. For complicated multi-server or multi-location upgrades, Progent offers the experience to finish your project rapidly and affordably. Progent's Exchange 2003 help, troubleshooting, and design services include assistance with the integration of outside vendor add-ons to Microsoft Exchange Server 2003 that are best aligned to your business goals.
SQL Server 2017 OLTP Professionals
SQL Server 2017 Always On Availability Groups Support and Setup
Progent's Microsoft-certified SQL Server 2017 consultants can help your business to evaluate the business benefits of upgrading to SQL Server 2017 and can help your organization to design and carry out a smooth migration of your current SQL Server environment to any network architecture including onsite, cloud-based, or hybrid. Progent's SQL Server experts can provide online or on-premises support ranging from on-demand architecture review or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 initiative is successfully completed on time and on budget.
Best Microsoft Exchange 2007 Consultancy
Exchange 2007 Edge Server Remote Troubleshooting
Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Exchange Server 2007 migration strategy that minimizes productivity disruption, reduces long-term service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-location upgrades, Progent has the knowledge and experience to finish your project quickly and economically. Progent's Exchange Server 2007 support, troubleshooting, and design services include expertise with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the design of unified messaging solutions powered by Microsoft Exchange 2007 Server.
Consultant Services MSCRM
Support Services Microsoft CRM
Microsoft Dynamics Customer Relationship Management helps mid-market companies nurture positive customer interactions. Integrated Sales and Customer Service modules enable employees to share information to help improve selling success and offer consistent, effective customer service. Progent can set up the most sensible network environment, including mobile wireless connectivity, to back MS CRM, and Progent's Experts Team can supply your company with a certified MS CRM consultant who can show you how to combine Microsoft Dynamics CRM with your sales or customer service databases.
Consulting Services Colbolt Linux
Ubuntu Linux Services
If your company is developing Linux-based software on a network that has Windows-based processors, desktops, and office applications, Progent offers comprehensive network support outsourcing that frees you to focus on your field of high-value expertise while avoiding the continual hassle of managing your company information system. Through the use of smart server monitoring and by providing online and on-site support as your business needs it, Progent represents an economical alternative for maintaining an information network that provides excellent availability, protection, and performance. Progent's UNIX/Linux developer support services feature comprehensive information technology outsourcing, virtual infrastructure, remote and on-site service and troubleshooting, 24x7 monitoring services, and Contact Center support.
Network Recovery Access to External Support Databases
Networking Consultancy Company-wide Standards for Best Practices
Progent’s staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional experience, in the trenches of network service, executing a broad range of technical tasks for a large mix of clients. Every Progent support professional shares a proven set of individual best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not just world-class IT capability, but also a support engineer with proven methods for using technical knowledge to repair actual IT problems efficiently.
XenMotion Specialist
Consulting Services Citrix XenMotion
Progent's Citrix-certified consultants can help your company to evaluate the business benefits of XenServer and additional Citrix platforms, and can assist your IT organization to design, test, execute, troubleshoot, and maintain a XenServer installation. Progent can in addition assess your existing Citrix technology deployment and show you how to optimize consolidation, performance, security and compliance, uptime, and disaster recovery.
SPA300 Series IP Phone Remote Consulting
Telepresence IT Consultants
Progent's Cisco certified networking consultants can provide high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.
Contractor Jobs Telecommuting Network Consultants
Computer Consultant Telecommute Jobs
If you are an information technology consultant with system support expertise, joining Progent and helping Progent's clients will expand your skills via collaboration with our staff of mutually supportive, high-output consulting experts. Progent's concentration on offering IT consulting and technical support to small and midsize companies will offer you the opportunity to consult in depth with decision makers and add significantly to the success of dynamic organizations. In addition, Our virtual office network provides state-of-the-art tools for remote service and wireless connectivity to help you to deliver speedy fixes when you take on mission-critical issues.
Database DBA IT Services
Biggest MS Certified Database Services
Progent's certified database application developers offer small and midsize businesses online DBA and programming services for popular database products including Microsoft SQL Server, Oracle, MySQL, and Office Access. Consulting support offered by Progent include installation and configuration, application architecture and coding, management support, synchronization strategies, capacity planning, tuning, data migration, information security, backup and recovery systems, problem solving, and training.
wi-fi controller Computer Consulting
Top Ranked 5520 wireless controller Remote Technical Support
Progent's certified wireless consultants can help your organization to assess the advantages of adopting Catalyst wireless controllers to manage wireless networks of any scale. Progent can assist you to support and debug your current Wi-Fi environment or help you design and implement an efficient transition from outdated Wi-Fi controllers to current solutions.
Work at Home Network Infrastructure Remote Support Services
Configuration Remote Workers Infrastructure
Progent can help small and medium-size companies to plan, set up and troubleshoot the infrastructure needed to support telecommuters.
OS X Technical Support Consultant Services
Mac Small Business Computer Consulting Company
Progent offers nationwide online technical support and consulting services for companies that run Apple Mac OS X environments or whose information systems include a combination of Mac with Microsoft Windows products. Progent's consultants offer macOS and Mac OS X users a variety of services such as desktop assistance, migration to the current edition of Mac OS X from earlier editions of Apple macOS and OS X, plus expertise with macOS and Mac OS X application software. Progent can also help you with iPhone and iPad integration and management, or migrating to iCloud services. Remote technical support provides optimum leverage for your IT budget by preserving user efficiency and shortening the hours billed for computer analysis and repair. Advanced remote access tools and experienced service specialists and engineers allow Progent to solve the majority of network problems without squandering time and expense by going to your site. In most of situations your IT problems can be remediated over the phone or through a combination of phone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISA and CISM certified security specialists to assist with the most challenging system problems.
Envisioning Phase: Requirements Definition Setup Consultancy Services
Consulting Services Firm Stabilizing Phase: Design Tuning
When performing consulting tasks for corporate customers, Progent follows a phased methodology based on specified milestones so as to achieve financial, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Methodology follows accepted project management procedures based on the best practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, design recommendations, test models, design tuning, and professional deployment. All phases are recorded to make available a comprehensive summary of IT services delivered and to assist in downstream system maintenance.
Check Point Software Network Consultant
Cybersecurity Team Check Point VPN-1
Progent's Check Point Software firewall experts can show you how to design, configure, and manage firewall environments built around Check Point Software Next Generation firewall appliances and Check Point's cloud-based security services. Progent's consultants can also help you maintain older Check Point firewall models or migrate smoothly to Check Point's modern security gateways.
Consultancy Office 365 Word
Microsoft Certified Expert Office Word debugging Specialists
Progent's certified Office Word and Office 365 Word experts offer a wide selection of economical online consulting services to assist you to manage your current Microsoft Word environment or assist you to migrate to a current version of Microsoft Office Word. Support offered by Progent's experts include VBA software development, isolating and resolving compatibility problems between various releases of Office Word, interfacing Word with different Microsoft Office apps like Office Excel and Microsoft Outlook or with third-party data sources and add-ons,network enhancements for dependable. reliable cloud access, security support, smart phone and tablet integration, and online training classes customized for your special requirements.
SharePoint 2019 PowerShell Support and Help
SharePoint 2019 Server Farm Design Online Support Services
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer affordable online and onsite expertise, software development, and debugging services for businesses of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help you design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud components into a cohesive intranet system.
Part-Time CIO Information Technology Consulting
CIO Technical Support Services
Progent can provide small businesses with an information management professional who can function as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you deploy sensible technology to improve business processes so they align more closely with your business objectives. Your business can create and install a well thought out information technology plan without absorbing the expense of a full-time Chief Information Officer.
Consulting Support for Network Service Firms Specialists
Remote Technical Support Consulting Support for IT Service Firms
Progent's Support Program for IT Service Providers lets you use Progent's consulting engineers under your own service brand as a transparent extension of your network consulting staff.
Urgent Network Infrastructure Health Assessment Consultant Services
Network Health Evaluation Consulting Services
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner and safer AD environment. Both options also offer the long-term benefits of advanced remote network monitoring and management (RMM) technology. These advantages can include easier network management, better compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime.
SCCM 2007 Device Management Online Technical Support
SCCM 2007 Migration Outsourcing
Progent's Microsoft-certified consultants can assist your business to maintain System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, enhance security and compliance, and increase worker output by ensuring that critical applications stay current, managing product licenses, and monitoring usage profiles so you can make smart buying choices. When your organization is set to update your SCCM 2007 change management ecosystem, Progent can help you to prepare for and implement a smooth migration to SCCM 2012.
Amazon MWS development Integration Firm
Amazon MWS integration Integration Companies
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to streamline their operations by automating key sales functions such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, merchants can broaden their reach, reduce their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and expedite your ROI.
ISSAP Certified Cybersecurity Engineers
Professional ISSAP Certified Cybersecurity
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification as a result of thorough testing and significant work with network security architecture. ISSAP security experts possess in-depth understanding of access management systems and techniques, phone system and network infrastructure protection, cryptography, needs evaluation, business continuity and DRP, and physical security integration. Progent's ISSAP-premier security specialists can assist your company with all aspects of secure network architecture.
Microsoft LCS Server Professionals
Microsoft LCS Server IM Consulting
MS Office Communications Server provides Instant Messaging and Real Presence as part of an extensible, enterprise-grade package offering enhanced protection, seamless integration with popular Microsoft software, an extendable, standards-based development platform, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can realize lower costs and improved business efficiencies, enhanced worker productivity, and stronger intellectual property security with this easy-to-administer, fault-tolerant solution. Successful implementations of Microsoft Office Communications Server require careful planning and consideration before installation. Progent's Microsoft-authorized professionals can deliver the skill needed to realize all the advantages of Microsoft Office Communications Server across your whole corporation.
Support and Setup wireless IP phones and CUCM
wireless IP phones and Cisco Unified Communications Manager Technical Support Services
Progent's Wi-Fi IP phone configuration and troubleshooting experts offer remote and onsite support to help you build and maintain a Cisco wireless VoIP phone solution by delivering services that range from troubleshooting the set up of a wireless IP phone or access point to providing project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of an entire campus.
Network Performance Troubleshooting Computer Consulting
ProSight Remote Network Infrastructure Management Technology Consulting
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, enhance and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems.
Linux Network Monitoring Consulting
Specialists Linux Network Monitoring
Network monitoring typically consists of tracking a system's resource usage in order to identify data traffic backups or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that run under Linux and can be used to observe multi-OS environments where UNIX and Windows operate together. Progent's system integration engineers can help you take advantage of both these tools to optimize and troubleshoot your network. Progent's Linux consulting professionals offer small businesses and programmers assistance with administering and servicing UNIX and Linux systems that coexist with Windows-based technology.
Top Wireless Case Study
Proxim Tsunami Wireless Case Studies
Progent delivered a wireless networking solution that enabled a school to increase productivity and avoid the recurring costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is designed for connecting remote sites as far as 2.5 miles apart and can reach even greater ranges. This wireless alternative provided better bandwidth and reliability than recourse to amplifying the 802.11b wireless connection, and because it uses the 5.8Ghz band it offered immunity to local interference.
Consultants MSCRM
Best CRM Online Troubleshooting
Microsoft CRM helps small companies build positive client interactions. Built-in Sales and Customer Service components enable employees to share data to help improve selling success and offer steady, efficient customer service. Progent can set up the most sensible network infrastructure, including local and offsite wireless connectivity, to back MS CRM, and Progent's Experts Team can supply your small business with a certified MS CRM professional who can show you how to integrate Microsoft Dynamics CRM with your marketing or customer service data.
24-Hour Anti-Spam Services
Antivirus Consulting
E-Mail Guard is Progent's affordable antispam and antivirus solution that offers small companies world-class defense against spam, viruses, directory harvesting, and other varieties of email-borne assaults on computer networks. E-Mail Guard is powered by Postini's Perimeter Manager, a comprehensive suite of web-based spam filtering and virus protection services that ward off email attacks before they are able to penetrate the company firewall. Perimeter Manager also allows administrators track and control their email application, regardless of server platform, hardware technology, or data center location.
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