Expanding your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and corporate culture. Progent has two decades of background helping SMBs to plan, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Chandler company to pick the right technologies and adhere to leading practices in building and maintaining a secure virtual solution for telecommuters that promotes teamwork and delivers top value. Progent can provide services ranging from on demand guidance for getting you past occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Chandler, Arizona companies to with any aspect of creating a high-functioning telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.
Help Desk Services for At-Home Workers
A rapid, company-wide switchover to a from-home business model, which could be the result of a pandemic or as part of a business continuity preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Call Desk support services leverage Progent's extensive network of online IT support specialists along with enterprise-class ticketing and follow-up technology to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or update the status of their active trouble tickets, add details, and append screenshots or attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service enables you to supplement your current Help Desk staff by sharing delivery of Help Desk support seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's co-managed Call Center service uses a collaborative support model utilizing the leading professional services automation platform for managing service requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can enable your company to deliver best-in-class IT support to your at-home workforce, refer to Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Chandler, Arizona business, phone 1-800-993-9400 or go to Contact Progent.