Chandler Offsite Workforce Solutions Consulting
Help Desk Call Center Solutions Consulting and Support Services
Expanding your telecommuter workforce can have a significant impact on network infrastructure, security/compliance, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Chandler organization to pick the appropriate technologies and follow best practices in creating and operating a safe virtual ecosystem for teleworkers that promotes collaboration and returns maximum value. Progent can provide support services ranging from on demand guidance for helping you over occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.
Progent can help Chandler, Arizona businesses to with any aspect of creating a high-functioning work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk services, security monitoring, data protection solutions, and unified management.
Help Desk Services for At-Home Workers
A sudden, organization-wide changeover to a teleworker workforce, which could be activated by a pandemic or as part of a disaster recovery plan, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services allow organizations to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of remote technical support specialists along with world-class trouble ticketing and tracking software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or update their active trouble tickets, enter details, and append screenshots or attachments. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service enables you to supplement your existing Support Desk staff by sharing delivery of Help Desk Call Center support services seamlessly between your in-house IT support staff and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Call Desk service is based on a collective support solution utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to deliver best-in-class IT support to your teleworkers, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive telecommuter environment for your Chandler, Arizona company, call
An index of content::
FRx Remote Support
Oracle Design Firms
Progent’s expert software programmers, relational database architects, and program managers can help large businesses to carry out development projects for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran project managers for advanced planning and project co-ordination or Progent can help clients plug expertise gaps by providing relational database designers and programmers skilled in building line-of-business applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can help clients to incorporate SharePoint with additional applications like SQL Server and Office Excel to build data-driven intranets and web portals. Progent also offers expertise with web development tools and can assist businesses to create, expand, repair, or port web applications to utilize the most current web technology.
SCOM Management Packs Online Support
SCOM 2012 Fabric Monitoring Setup and Support
Progent's Microsoft-certified consulting experts have over a decade of background planning, implementing, enhancing and repairing System Center Operations Manager environments and offer organizations of all sizes expert online or on-premises consulting services for SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs based on best practices for monitoring network infrastructure and Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises technical support to help you to remediate serious issues uncovered by System Center 2012 Operations Manager.
Small Office Network Consulting Nevada
Ohio Network Consulting Services
Progent’s Technical Response Center provides nationwide extended hours remote help for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service professionals provide after-hours phone support and online direct network connection to isolate and repair network problems quickly and affordably. The breadth of technical expertise available from Progent's team of nationwide support engineers allows Progent to escalate even the most difficult problems to appropriate experts as needed. For critical issues, the TRC tries to answer your request for support in less than one hour.
Emergency iPhone and Cisco firewall integration Consultants
iPhone Wi-Fi Technical Consultant
Progent can provide cost-effective remote consulting to help you to plan, deploy, and fix any facet of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you through specific technical roadblocks or major engagements to help you finish business-critical initiatives on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you build or support a highly available, protected and efficient network infrastructure that is best suited to your mode of computing. Progent can also provide remote or onsite training for individuals or groups to help manage and use your iOS devices in a safe, team-oriented ecosystem that maximizes the business value of your information network.
24/7 Engineers ProSight Ransomware Protection
Urgent ProSight ASM Endpoint Protection Professionals
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats.
QTS Sacramento Natomas Data Center Consultancy
QTS Sacramento Colocation Center Professional
The QTS (formerly Herakles) Internet Data Center facility is situated in the seismically-stable Natomas area of Sacramento, CA. If you are now utilizing the QTS Sacramento data center as a colocation site or if you are planning on migrating your main or offsite backup system to Herakles/QTS, Progent can provide a variety of cost-effective services that include data center relocation, equipment deployment and updates, network improvements, comprehensive project management, virtualization configuration, remote network monitoring, streamlined system administration, application programming, disaster recovery planning and testing, security evaluation, and the use of Progent's Test Lab.
Postini Spam Filtering Network Security Audit
Exchange Network Management Services
Progent's Microsoft-certified consultants have over 10 years of experience delivering email solutions for companies ranging from small businesses to global enterprises. Progent offers affordable support for all editions of Microsoft Exchange Server to enhance email and virus security, configure high availability email environments, and implement off-site and mobile email connectivity. Progent’s Exchange support services can help you in planning and carrying out a move from an outdated SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange Server 2016. Progent offers integration help for Windows 8, Windows 7, and Windows XP clients running Outlook and can help you configure Outlook Web App for all major web browsers. For e-mail virus defense, spam blocking and data data leak prevention, Progent offers Email Guard email filtering and encryption.
Professionals Database Applications
Database Consulting Services
Progent's certified relational database consultants offer businesses of any size remote support for leading database platforms including MS SQL Server, Oracle, MySQL, and Office Access. Consulting services offered by Progent include installation and integration, database design and programming, management services, replication and synchronization strategies, storage management, performance tuning, data migration, information security, backup/restore systems, problem solving, and webinar training.
24-Hour Microsoft Office 2003 Technology Consultants
Microsoft Windows Support Team
Progent’s IT outsourcing support offerings for small businesses feature designing Windows XP, .NET, and BackOffice environments, coordinating migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and in-person troubleshooting, fixing chronic IT problems, and creating a comprehensive security strategy. Progent can show you how to enhance system availability and performance with zero-downtime technologies, resilient network architecture, and proactive server monitoring. Progent also offers special project help for major migrations and can assist with requirements assessment, product inventory, bill of materials development, sourcing selection, procurement coordination, and complete documentation. Progent’s IT outsourcing service also features education for office productivity products such as Microsoft Office XP.
Wireless Security Inventory Professionals
After Hours Information Risk Evaluation Technology Professional
Progent provides small businesses a pair of low-cost network security inventory packages that include, for a set price, remotely managed scans of your network security profile which are evaluated by certified security specialists who assess the data collected by the scan, deliver unbiased summaries of your existing security vulnerability, and offer recommendations for enhancements. Progent offers two complementary security inventory scanning packages for external and internal security scanning that are priced to meet the budgets of small businesses while providing enterprise-quality assessments of your network's exposure to attack.
Urgent Small Business Server 2011 Professionals
Top Quality Microsoft Small Business Server 2008 Professionals
Microsoft Small Business Server is a low-cost suite of server products that provides the basis for a powerful but easy-to-manage IT network. The IT demands of the Microsoft .NET products bundled with Microsoft Small Business Server calls for a computer consultant with hands-on experience designing and integrating cohesive, end-to-end business network environments. Progent's Microsoft SBS Server consultants have an average of over a decade of background supporting computer systems powered by Microsoft platforms. This expertise assures you results in installing, managing, and repairing IT solutions that include the Microsoft Small Business Server package of servers and applications.
DoubleTake Carbonite Software Availability Consultant
Double-Take Software Availability Online Troubleshooting
DoubleTake/Carbonite Software publishes a family of tools designed to provide small companies a variety of cost-effective alternatives for backing up and recovering business-critical workloads such as Microsoft Exchange, SQL Server, Blackberry, and SharePoint. Progent’s disaster recovery planning consultants have in-depth backgrounds incorporating DoubleTake/Carbonite products into small business IT networks to create an advanced level of availability and business continuity capability at a budget-friendly cost.
Consultants Exchange Email Hosting
Exchange Hosting Consultant
Progent's Microsoft Exchange Server Hosting Services provide a world-class data center with redundant electrical and cooling systems,
Desktop Computer Systems Consulting
Consultant Microsoft and Mac Desktop
Progent can deliver a variety of economical online and on-premises support services to assist you to deploy, manage, and troubleshoot workstations and mobile devices based on Microsoft Windows, macOS/OS X, iOS, Google Android, or Linux.
Immediate Remote Monitoring and Reporting Support
Operations Manager Remote Consulting
Remote 24x7 network monitoring, proactive alarms, and actionable analytical reporting are crucial to maintaining the health of your IT system and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of all sizes can afford a degree of protection that was previously limited to large enterprises. Progent can provide several Remote Monitoring and Management (RMM) options available as low-cost services designed to assist you to identify and resolve a an array of network issues before they can disrupt your business.
Network Consulting Check Point 3000 Firewalls
Check Point Ransomware Protection Security Services
Progent's Check Point Software consultants can show you how to choose and configure Check Point Software Firewall and VPN utilities and hardware powered by Check Point's technology to provide an economical and efficient security solution for your corporate network. Progent can also show you how to integrate other Check Point technologies such as ZoneAlarm and Check Point Power-1 appliances with security solutions from other suppliers and offer a central source for continuing network support, administration, training, and consulting expertise.
Mac Technical Support Consultants
OS X Troubleshooting Professional
Progent provides national remote help and troubleshooting services for businesses that run Apple Mac networks or whose information systems feature a combination of Apple macOS and Mac OS X with Microsoft technology. Progent's consultants offer Apple macOS and Mac OS X users a variety of IT services such as desktop support, upgrading to the latest version of OS X from earlier editions of Apple macOS and OS X, plus expertise with Apple macOS and OS X application software. Progent's specialists in Apple technology can also help you with iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud services. Remote technical support offers maximum leverage for your IT budget by extending client efficiency and shortening the time billed for computer repair services. Sophisticated remote support tools and experienced service specialists and engineers combine to enable Progent to handle the majority of IT problems without wasting time and money by going to your site. In most of situations your network issues can be remediated by telephone or via a combination of phone help and online network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISSP and ISSAP premier security specialists to help with the most challenging system issues.
Helpdesk Outsourcing Services Technology Consulting Services
Integration Support Support Desk Outsourcing Services
Progent's Microsoft and Cisco authorized experts provide several ways to help mid-size and large businesses develop an efficient and productive in-house Network Support Helpdesk. Progent's consulting services include ROI evaluation, process study and enhancement, management reporting, education of in-house staff, and documentation of procedures. Progent's Software Evaluation and Deployment Support Services help organizations analyze the various top level Help Desk application programs on the market and decide which packages might be excessively costly, lack key capabilities, or align poorly with your organization's corporate culture. Progent also offers temporary staffing for businesses who want to augment their internal Help Desk team for special projects or to fill in for absent or indisposed workers.
Support Services Non-stop Interoffice Connectivity
Fault Tolerant Branch office Network Technical Consultant
Progent’s non-stop inter-site connectivity and 24x7 network infrastructure consultants can help small companies achieve zero-downtime Interoffice connectivity by means of redundant networks with transparent failover. Progent’s Cisco Certified Internetwork Experts can design and deploy ultra-reliable Inter-office networks based on fault tolerant EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over offers economical 24x7 interoffice networking.
24-Hour Call Desk Outsourcing Services IT Consultants
Network Support Help Desk Services Online Consulting
Progent's Microsoft authorized experts offer three ways to help medium-size and large organizations create a cost-effective and successful internal Computer Support Help Desk. Progent's help desk consulting services include ROI analysis, process analysis and improvement, executive reporting, education of internal staff, and documentation of processes. Progent's Software Evaluation and Deployment Support Services help organizations sift through the various high-quality Help Desk software packages available and determine which products may be excessively expensive, miss key capabilities, or align poorly with your organization's corporate culture. Progent also offers temporary staffing for organizations who need to augment their internal Help Desk team for special tasks or to substitute for absent or indisposed personnel.
Professionals Clustered Server
Expert Microsoft Certified SQL Server Cluster Remote Support Services
Progent’s Disaster Recovery/Business Continuity specialists have extensive experience helping small and mid-size businesses to minimize system downtime by providing cost-effective online consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability network architecture, backup/restore solutions, and transparent system maintenance. Progent’s business continuity experts can help your company to plan and test an efficient business continuity plan that aligns with your business goals and budget. Progent’s disaster recovery engineers can assist you to architect, implement, and manage fault-tolerant technologies including redundant Internet access, virtualized servers, fail-over clustering, load balancing, transparent online backup, and geographically dispersed hot backup centers.
Technical Support Desktop Update Automation
Endpoint Management Server Troubleshoot Expert
Progent's network engineers can assist you to automate desktop change and update management by delivering expertise with administration platforms like Configuration Manager, Systems Management Server 2003, and Windows Server Update Services.
Support and Integration SQL Server 2016 and Hyper-V
SQL Server SSAS Consulting Services
SQL Server 2016 introduces significant enhancements in speed, scale, security and compliance, availability, BOYD integration, plus integrated business intelligence. Innovations include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, Jason support, Always Encrypted mode, Mobile Reports, and centralized management of local and cloud operations and services. Progent's Microsoft-certified consultants can deliver online and on-premises support to help businesses of any size to configure, administer or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft products including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics GP, Skype for Business, and System Center Operations Manager.
Juniper SRX Series Gateway Cybersecurity Companies
Juniper SRX220 Router Security Contractor
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Part-Time CIO Integration Services
CIO Support and Setup
Progent offers the part-time assistance of a veteran Chief Information Officer who can provide strategic direction to help your company pick and maintain IT solutions appropriate for your current situation and that can serve as a firm basis for your growth. Progent's part-time CIO services provide financial leverage to companies trying to optimize the impact of their network investment but who are without the budget or unwilling to add one more executive-level position to their full-time staff. Since Progent is vendor-agnostic, with a sizable team of consultants certified to maintain all leading operating systems and connectivity technologies plus a wide selection and application software, Progent is in an ideal situation to provide unbiased advice as well as expert technical help for creating IT systems that match the particular requirements of your organization.
Microsoft Exchange Consultant
Exchange 2007 Integration Services
Progent's expert consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes network disruption, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-location migrations, Progent has the background to complete your move quickly and affordably. Progent's Exchange 2007 help, repair, and design services include assistance with the integration of outside vendor enhancements of Exchange Server 2007 and the design of unified messaging implementations powered by Exchange 2007 Server.
Dynamics GP Great Plains Software Network Consulting
Emergency Dynamics GP Great Plains Accounting Technical Support
Progent’s Microsoft certified consultants provide a variety of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is an accounting and ERP package built, like all Microsoft financial solutions, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP offers a cost-effective solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to deploy and integrate, and with its modular approach you are able to purchase only the functions you currently need, with the option to expand clients and enlarge capabilities in the future. Progent’s Dynamics GP/Great Plains support experts can help you install, configure and manage the current version of Microsoft Dynamics GP or migrate smoothly from an earlier release.
Information Technology Consulting Remote Workforce Endpoint Management
Engineer Offsite Employees Endpoint Management
Progent can help small and medium-size companies to implement centralized remote endpoint management solutions for administering endpoint devices operated by telecommuters.
Best Microsoft Active Directory Professionals
Consulting Services Microsoft Active Directory
Microsoft Windows Enterprise Directory requires significant field experience to configure efficiently across an enterprise. Progent’s Microsoft Certified engineers are experts in planning, integrating, and supporting sophisticated Microsoft Enterprise Active Directory projects. Progent’s areas of proven competence with Windows Active Directory include replication issues, multi-domain partition configurations, repair of corrupted AD objects, cleaning up legacy legacy version configuration objects in production Active Directory systems, and fixing failed configurations of Active Directory and AD-integrated programs.
Help and Support Wireless Internet
WiFi Security Technical Support
Progent’s Wireless Consulting Services offer a fast, economical option for businesses of all sizes to deploy, manage and repair the latest wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and deploy hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and online applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Wi-Fi Professionals
802.11 Wireless LAN Online Technical Support
Progent can show you how to design, configure, manage, and troubleshoot an efficient Wireless LAN architecture, recommend appropriate products, and configure access points, wireless bridges, antennas, wireless controllers, and various wireless products. Progent can also help you put together a complete 802.11ac wireless network security strategy that is well aligned with the security plan for your overall business network.
Engineer ProSight Virtual Hosting
Immediate ProSight Virtual Server Private Cloud Hosting Consultants
Progent's ProSight Virtual hosting services offer small companies a variety of advantages such as lower capital costs, reductions in operational costs, improved management focus, world-class protection, greater availability, and business continuity.
NetApp MetroCluster Consultants
Consult NetApp MetroCluster Troubleshooting
NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering with replication to deliver fast, zero data loss disaster recovery (DR) between datacenters located up to 300km apart from each other. Progent's roster of veteran network consultants can help your business to plan, configure, administer, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that aligns with your technical requirements and IT budget. Progent can ensure you follow leading practices for configuring your MetroCluster environment by delivering help with tasks such as assigning disk pools and shelf IDs, arranging plexes layout, setting up volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery system to show adherence with industry standards and regulatory mandates.
24x7x365 Computer Consultants Subcontractor Jobs
Freelance Network Consultants Telecommuter Jobs
If you are an information technology consultant with technical support expertise, joining Progent and assisting Progent's clients will expand your skills through collaboration with Progent's team of mutually supportive, world-class consultants. Progent's commitment to offering network expertise and technical support to small companies will give you the chance to consult in depth with business leaders and add significantly to the success of exciting companies. In addition, Progent's virtual office network provides state-of-the-art tools for off-site support and wireless connectivity to allow you to come up with fast solutions when you troubleshoot business-critical issues.
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