Expanding your telecommuter workforce may have a major effect on network architecture, security/compliance, and corporate culture. Progent has 20 years of background helping SMBs to plan, deploy, administer, optimize, and debug IT environments that support at-home workers. Progent can help your Chandler company to select the right tools and adhere to best practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services ranging from as-needed guidance for helping you past occasional technical roadblocks to full project management to help you carry out mission-critical tasks.
Progent can help Chandler, Arizona businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, security and compliance, data protection solutions, and centralized management.
Help Desk Support for Remote Workers
A sudden, company-wide transition to a teleworker business model, which could be motivated by an epidemic or as part of a disaster recovery process, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services allow organizations to outsource or supplement their Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Support Desk support services utilize Progent's nationwide network of online IT support specialists along with world-class trouble ticketing and follow-up technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from help requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or update the status of their current trouble tickets, enter information, and append screen captures and relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To find out more, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Augmentation Service allows you to augment your existing Support Desk organization by sharing responsibilities for Support Desk support services transparently between your in-house support personnel and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a co-sourcing support solution based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can help your business to provide best-in-class desktop support to your from-home workers, go to Progent's Help Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Chandler, Arizona organization, phone 1-800-993-9400 or refer to Contact Progent.