Enlarging your telecommuter workforce can have a significant effect on IT architecture, cybersecurity, and corporate processes. Progent has two decades of background assisting SMBs to design, deploy, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Chandler organization to pick the right technologies and adhere to best practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and returns top value. Progent offers services ranging from on demand expertise for getting you over challenging technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent can assist Chandler, Arizona businesses to with any aspect of creating a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
An emergency, enterprise-wide switchover to a from-home workforce, which could be driven by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Support Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services utilize Progent's extensive team of online IT support specialists along with enterprise-class ticketing and follow-up technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or edit the status of their current tickets, enter information, and append screenshots or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to deal with complex issues. For details, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Augmentation Service enables your business to supplement your existing Help Desk Call Center staff by splitting delivery of Call Center support transparently between your regular support personnel and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a collective support model utilizing the leading professional services automation (PSA) tool for managing service requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. To find out how Progent's Support Desk Augmentation Services can enable your business to deliver world-class desktop support to your at-home employees, refer to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Chandler, Arizona business, call 1-800-993-9400 or visit Contact Progent.