Expanding your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and corporate culture. Progent has two decades of background helping SMBs to plan, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Chandler company to pick the right technologies and adhere to leading practices in building and maintaining a secure virtual solution for telecommuters that promotes teamwork and delivers top value. Progent can provide services ranging from on demand guidance for getting you past occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Chandler, Arizona companies to with any aspect of creating a high-functioning telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.

Help Desk Services for At-Home Workers
A rapid, company-wide switchover to a from-home business model, which could be the result of a pandemic or as part of a business continuity preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of online IT support specialists along with enterprise-class ticketing and follow-up technology to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or update the status of their active trouble tickets, add details, and append screenshots or attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service enables you to supplement your current Help Desk staff by sharing delivery of Help Desk support seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's co-managed Call Center service uses a collaborative support model utilizing the leading professional services automation platform for managing service requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can enable your company to deliver best-in-class IT support to your at-home workforce, refer to Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Chandler, Arizona business, phone 1-800-993-9400 or go to Contact Progent.

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    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, enhance and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems.

  • Small Office Troubleshooting Small Business Technical Support Organizations
  • Solaris Migration Solaris to Windows Migration Consultant
  • Specialist CISSP Certified Security CISSP Certified Network Security Architect Engineer

  • Linux Network Monitoring Consulting
    Specialists Linux Network Monitoring

    Network monitoring typically consists of tracking a system's resource usage in order to identify data traffic backups or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that run under Linux and can be used to observe multi-OS environments where UNIX and Windows operate together. Progent's system integration engineers can help you take advantage of both these tools to optimize and troubleshoot your network. Progent's Linux consulting professionals offer small businesses and programmers assistance with administering and servicing UNIX and Linux systems that coexist with Windows-based technology.

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  • Top Wireless Case Study
    Proxim Tsunami Wireless Case Studies

    Progent delivered a wireless networking solution that enabled a school to increase productivity and avoid the recurring costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is designed for connecting remote sites as far as 2.5 miles apart and can reach even greater ranges. This wireless alternative provided better bandwidth and reliability than recourse to amplifying the 802.11b wireless connection, and because it uses the 5.8Ghz band it offered immunity to local interference.

  • Specialist XenMotion Emergency XenMotion Consulting
  • Specialists SharePoint 2016 and OneDrive for Business Information Technology Consulting SharePoint 2016 Power Query
  • Supplemental Helpdesk Engineer Technology Consulting Services Shared Help Desk Ticketing
  • Support Exchange Server 2007 Microsoft Exchange 2007 Consulting Services
  • Support Outsourcing Dynamics GP Technology Consulting Great Plains
  • Support Remote Workers Network Infrastructure Network Engineer Teleworker Network Infrastructure

  • Consultants MSCRM
    Best CRM Online Troubleshooting

    Microsoft CRM helps small companies build positive client interactions. Built-in Sales and Customer Service components enable employees to share data to help improve selling success and offer steady, efficient customer service. Progent can set up the most sensible network infrastructure, including local and offsite wireless connectivity, to back MS CRM, and Progent's Experts Team can supply your small business with a certified MS CRM professional who can show you how to integrate Microsoft Dynamics CRM with your marketing or customer service data.

  • Symantec Raptor IT Services Network Consultant Symantec Security
  • System Center 2016 and NetApp Integration Online Help Microsoft Certified Partner System Center 2016 Troubleshooting Remote Support Services
  • System Center Operations Manager Support Outsourcing Microsoft System Center Operations Manager Online Help
  • Telecommuters Chandler Consultants - Call Desk Outsourcing Consulting Experts Chandler
  • Tech Consultant Microsoft Office System Microsoft Windows Networking Organization
  • Technical Support Microsoft Project Server 2013 Microsoft Project Server Development Companies
  • Technical Support Services Exchange 2013 eDiscovery Remote Support Exchange 2013 VoIP
  • Teleworkers Chandler Consulting Experts - Cloud Integration Solutions Consulting Services Chandler 24x7x365 Teleworkers Chandler Assistance - Cloud Integration Technology Guidance Chandler, AZ
  • Top Quality BlackBerry Networking Consultants Chandler, Maricopa County BlackBerry Wireless Networking Support
  • Top Ranked Microsoft Skype for Business 2015 Remote Consulting Skype for Business Edge Server Pool Technology Professional
  • Tracking Service Costs Configuration Support and Help Services Documentation

  • 24-Hour Anti-Spam Services
    Antivirus Consulting

    E-Mail Guard is Progent's affordable antispam and antivirus solution that offers small companies world-class defense against spam, viruses, directory harvesting, and other varieties of email-borne assaults on computer networks. E-Mail Guard is powered by Postini's Perimeter Manager, a comprehensive suite of web-based spam filtering and virus protection services that ward off email attacks before they are able to penetrate the company firewall. Perimeter Manager also allows administrators track and control their email application, regardless of server platform, hardware technology, or data center location.

  • Train Digidesign Pro Tools 24x7x365 InDesign Class
  • Unified Messaging Technical Consultant CME Technical Support Services
  • Virtual Office Job Recruiter Home Based Microsoft Consultant 24 Hour Virtual Office network Microsoft Consultant Open Positions
  • Windows 10 Compatibility Testing Computer Outsourcing Consultant Windows 10 Business Store Portal Professional
  • Windows 2012 Failover Clustering Network Consulting Computer Consultant Windows 2012 Cluster Server
  • Windows Server 2012 R2 Active Directory Consulting MCSE Expert Certified Computer Consultant Windows Server 2012 R2 Multitenancy
  • Windows Server 2012 R2 upgrade Engineer 24 Hour Windows Server 2012 R2 Configuration Manager Support Services
  • Wireless Integration Case Study Top Wireless Integration Case Study
  • Wireless Security Engineer 24-7 Cisco Wireless Security Consultants
  • Work At Home Job Microsoft Consultant Antioch CA Microsoft Engineer Telecommuter Jobs Lafayette, CA
  • Work at Home Employees Chandler Consulting - Endpoint Management Tools Consulting Experts Maricopa County Arizona Immediate Telecommuters Consulting Services in Chandler - Management Solutions Consultants Chandler Tempe Mesa Gilbert
  • macOS Learning Mac Application Classes
  • macOS Technical Support Consult Services OS X Technical Support
  • ransomware recovery planning Specialist Hermes ransomware protection and recovery Consult
  • ransomware vulnerability audit Consultants Engineer NotPetya ransomware protection and recovery

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