Expanding your telecommuter workforce can have a significant impact on network infrastructure, security/compliance, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Chandler organization to pick the appropriate technologies and follow best practices in creating and operating a safe virtual ecosystem for teleworkers that promotes collaboration and returns maximum value. Progent can provide support services ranging from on demand guidance for helping you over occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.
Progent can help Chandler, Arizona businesses to with any aspect of creating a high-functioning work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk services, security monitoring, data protection solutions, and unified management.
Help Desk Services for At-Home Workers
A sudden, organization-wide changeover to a teleworker workforce, which could be activated by a pandemic or as part of a disaster recovery plan, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services allow organizations to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of remote technical support specialists along with world-class trouble ticketing and tracking software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or update their active trouble tickets, enter details, and append screenshots or attachments. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service enables you to supplement your existing Support Desk staff by sharing delivery of Help Desk Call Center support services seamlessly between your in-house IT support staff and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Call Desk service is based on a collective support solution utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to deliver best-in-class IT support to your teleworkers, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive telecommuter environment for your Chandler, Arizona company, call 1-800-993-9400 or visit Contact Progent.