Enlarging your remote workforce can have a significant effect on IT infrastructure, security/compliance, and company culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Chandler organization to select the appropriate technologies and follow leading practices in creating and operating a safe virtual solution for telecommuters that promotes teamwork and delivers maximum value. Progent offers support services that go from on demand guidance for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Chandler, Arizona companies to with any aspect of building a high-performing telecommuting environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, data security, data protection solutions, and centralized management.

Infrastructure for Telecommuters
Configuring the network infrastructure needed for an at-home work environment can be particularly challenging if you have to manage a combination of personal hardware like desktop computers and laptops, routers, and wireless APs from various vendors and with a mix of operating systems and firmware levels. Progent's experience delivering online help for both legacy as well as current technologies in remote office solutions enables you to make efficient use of your available network infrastructure and offers fast access to expertise for implement necessary upgrades. Support services available from Progent to assist your company to implement a high-functioning telecommuting ecosystem include:

  • Virtual Private Network connectivity makes it possible to create a secure tunnel for authorized remote employees to access IT assets located at your corporate datacenter or in the cloud. Progent can help your company to configure and manage VPN connections between your at-home workforce and your key IT resources by providing online VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your telecommuters to set up Cisco's popular AnyConnect software for safe VPN connections for a broad range of devices such as Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products enable a telecommuter to view and interact with a data center computer's desktop. This technology gives network managers substantial control over the digital environment of at-home employees and offers remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewalls. Progent offers top-tier online consulting for integrating routers from a variety of manufacturers. See router configuration support from Cisco-certified experts.
  • Home Wi-Fi networks, typically shared by the whole family and visitors, are commonly used by at-home employees to access their Internet router for work. This can cause throughput and security problems. Progent can assist businesses to mitigate these issues by providing services like Cisco Aironet configuration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti wireless AP setup assistance.
  • Internet access solutions affect the speed and availability of connections between telecommuters and the corporate data center. Vital applications may demand backup Internet connections in case the primary connection fails. Progent offers expertise for picking service providers, choosing appropriate service bundles, and integrating redundant Internet access. Refer to Internet access solutions.

IP Voice Integration for Telecommuters
Expanding the corporate phone environment to include remote users is critical to supporting a productive at-home workforce. A variety of cloud-based IP voice products are popular with small and mid-size businesses to support remote users. Many larger organizations rely on Cisco's current or older platforms for IP voice solutions. Progent can help businesses of all sizes to design or maintain a remote VoIP environment that provides the versatility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help businesses optimize their existing Cisco IP voice environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise IP telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager supports other mixed media services such as messaging, video conferencing, and customer interaction networks. For details about Progent's CUCM expertise, see CUCM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent can help your company to support your existing CallManager deployment or migrate smoothly to Cisco's modern IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other early IP voice platforms, visit CallManager consulting services.
  • Cisco IP Gateways provide integration with PSTN networks and with users operating outside the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network architecture to work with these solutions and deliver online deployment and debugging expertise.

Voice/Video Conferencing for Telecommuters
A wide selection of voice/video conferencing platforms from leading vendors support online meetings, video conferencing, chat sessions, and screen sharing for both onsite users and teleworkers. Many organizations utilize a mix of conferencing products to accommodate their various partners and customers. Progent's communications experts can assist your organization to maintain your existing voice/video conferencing environment and enhance the productivity of your remote employees.

  • Skype for Business is Microsoft's leading unified communications platform that enables presence, instant messaging, audio and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can assist your company to configure and manage Skype for Business client software to support your remote workforce. To learn more about Progent's support expertise for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's group video calling app for iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow as many as 32 concurrent users for voice/video sessions. To learn more about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. To learn more about Progent's consulting expertise for Cisco Webex as well as for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with capabilities such as video conferencing, persistent chat, plus file sharing. For details about Progent's support services for Microsoft Teams as well as for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and help your business to tune your WAN architecture to run them.

Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, offering a powerful ecosystem of applications that deliver a consistent user experience for sharing information throughout a corporate network and on a broad range of endpoints. Progent has delivered online consulting support for SharePoint and Exchange Server since their initial releases and can help businesses to configure these flagship collaboration products to optimize the productivity of your at-home workers.

SharePoint Server Configuration Experts for Remote WorkersSharePoint uses web entities to allow collaboration and knowledge delivery by providing policy-based delivery of data, workflow, and utilities for searching through company-wide business data. SharePoint enables you to create secure web portals that permits at-home workforce to see and edit consolidated corporate intelligence by means of Wikis, Blogs, social web sites, and Web Parts. To learn about Progent's SharePoint support services, go to SharePoint configuration and development consulting.

Exchange Configuration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, go to deployment expertise for Microsoft Exchange Server.

Microsoft Onedrive Deployment Experts for Remote WorkersOneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues anywhere can access them securely via a web browser. Provided with Office and Microsoft 365, OneDrive allows remote employees to co-author documents. Revisions created offline are automatically uploaded when you go back online. For details about Progent's consulting services for Microsoft OneDrive, refer to Microsoft Onedrive configuration experts.

Public Cloud Integration for Teleworkers
Progent offers affordable online support for enabling businesses to create, maintain and optimize cohesive hybrid network architectures that incorporate physical data centers, teleworkers, branches, plus public cloud resources. Progent can provide expertise for all modes of public cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve problems with public cloud access, authentication, and security.

Azure Integration for At-Home WorkersMicrosoft Azure is a leading family of public cloud software and services that allows you to utilize IT infrastructure, virtual servers, and critical apps running on Microsoft's extensive cloud. Azure includes over 100 services services such as hosting for Windows and Linux-based VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help you to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for remote workers by configuring and debugging firewall appliances and VPN tunnels. For details about Progent's expertise for Azure, visit Azure consulting.

Microsoft 365 Integration for At-Home WorkersMicrosoft 365, previously branded Office 365, is Microsoft's popular suite of business productivity software and cloud-based services offered by subscription. Office apps and services are provided in a selection of plans designed for customers ranging from students and households to major corporations. Progent can provide quick and easy remote access to consultants knowledgeable about Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to evaluate the various subscription bundles offered with Microsoft 365 and configure 365 applications for your remote workers to achieve top business value. For information about Progent's expertise for Microsoft 365, see Microsoft 365 consulting support.

Microsoft 365 Exchange Online Integration Services for Remote WorkersMicrosoft 365 Exchange Online is one of the most widely used applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the benefits of reduced costs for data center infrastructure, easier management, on-demand scaling, high availability, and additional advantages inherent with public clouds. Microsoft has designed Exchange Online to run transparently with local Exchange environments, enabling you to create hybrid information systems. Progent's certified Exchange consultants can provide as-needed assistance to guide you through challenging IT roadblocks and can also provide end-to-end project management outsourcing to ensure your remote workers have convenient and safe access to your Microsoft 365 Exchange Online deployment. For details Progent's expertise for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online integration and support expertise.

Amazon AWS Integration Services for TeleworkersAmazon AWS is a pioneer in the public cloud market and is the world's biggest provider of cloud-based services. Progent can provide fast and economical online access to cloud connectivity consultants who can assist your organization to design, deploy, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist you to create a high-uptime network architecture so your employees have a productive computing environment regardless of whether they are working from your headquarters, a remote branch, from home, or on the road. For information about Progent's consulting expertise for Amazon AWS, go to Amazon AWS consulting expertise.

Google Cloud Integration for At-Home WorkersGoogle Cloud Platform is a leading set of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to extend your existing IT resources with the Google Cloud, and Progent's DBA experts can show you how to make your mission-critical applications cloud ready so your teleworkers can take full advantage of Google Cloud services. Progent can help your business to set up VMs on GCP Compute Engine, design an efficient storage solution with Google Cloud Storage services, and streamline identity management for remote workers with Google Cloud Identity. Progent's consultants can also assist your business to utilize GCP's unified management technology to administer and track your GCP ecosystem. For details, visit Google Cloud Platform (GCP) consulting services.

Help Desk Support for Remote Workers
A rapid, enterprise-wide transition to a telecommuter workforce, which could be the result of an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of online IT support specialists along with enterprise-class trouble ticketing and tracking software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial service requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or edit their active trouble tickets, enter information, and append screen captures or attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Augmentation Service enables you to supplement your existing Call Desk organization by sharing delivery of Help Desk Call Center services transparently between your regular support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support solution based on the number one PSA tool for handling service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To find out how Progent's Call Desk Augmentation Services can enable your company to provide world-class technical support to your from-home workers, see Progent's Help Desk Call Center supplementation Services.

Security and Compliance for Telecommuters
Work-from-Home workers typically use their personal computers and usually work in an unsecured physical area. This increases their vulnerability to cyber attacks and calls for careful configuration of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, extensive user training, and the development of policies built on leading practices. Progent's veteran team of cybersecurity support experts can help you to plan, configure and maintain an effective security solution that protects critical information assets in environments that include an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network environment that can be securely utilized by on-premises users as well as by telecommuters, mobile users, vendors, customers, and the public. Modern firewall appliances permit you to configure and manage appropriate permissions to different classes of users and to scale your IT network and adjust your security profile as your business evolves and as network attacks grow increasingly sophisticated. Progent supports both new and legacy firewall devices from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall configuration expertise, go to firewall integration and support expertise.

Remote Security Monitoring and Management Services for At-Home WorkersOnline Endpoint Monitoring makes it easy to watch over the disparate computers used by teleworkers and either block or identify and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on each protected endpoint, watching all activity and using state-of-the-art behavioral threat analysis from SentinelOne to identify new threats before they can spread. When an attack is discovered, ProSight Active Security Monitoring instantly disconnects the infected endpoint device from the network to quarantine the threat. Since the ProSight Active Security Monitoring software agent is self-contained, endpoints remain protected even when they are disconnected from the Internet. For details about ProSight Active Security Monitoring, visit remote endpoint security monitoring for teleworkers.

Two-factor Authentication Services for Remote WorkersProgent's Duo MFA services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and give your password you are requested to confirm who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this added means of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. For details about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all classes of outside and local security threats for a network that includes telecommuters. Progent can run online, automated security inventory scanning for rapidly and economically detecting a broad range of security weaknesses that can be found via the Internet. Progent's security audit consulting services, which can be managed by security professionals with advanced certifications such as CISM, CISSP, and GIAC, can assist your business to evaluate your operations and governance policies and assess your IT architecture to allow you to implement the highest level of protection for your teleworkers.

Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper about critical areas to concentrate on for securing an IT environment that includes telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection covers backing up and recovering critical information so as to avoid data loss and minimize recovery time in case of storage failures resulting from equipment breakdowns, software hiccups, operator error, malware, or any other reason. Dependable data protection solutions can be especially challenging to design and maintain in hybrid environments that combine local data centers, public clouds, and an at-home workforce.

  • Backup/Recovery solutions for at-home workers must cover diverse types of personally owned endpoint devices. Progent can provide fast online help from experts knowledgeable about a wide range of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Leading backup/restore solutions maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect resources distributed across a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and includes granular recovery and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate circumstances that require a rapid switch to an at-home workforce. Progent's expert disaster recovery planning experts and business continuity planning specialists can help you to produce, document and validate a DR/BC strategy that includes the process of switching to telecommuting.

Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager features a centralized platform for safeguarding corporate data by managing local, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and software. Managed endpoint computers can be user owned or business owned. Network admins managing the enrolled endpoint computers of at-home workers can use Intune to deploy and authenticate apps on managed devices, push updates and certificates, set up policies for permission to access information and resources, set passwords, create VPN connections, determine how telecommuters share data, set up threat protection, ensure security compliance, and erase corporate information from lost, stolen or decommissioned endpoint devices. Intune can be used with iOS, Android, Windows, and macOS computers. To find out about Microsoft Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workers, go to Intune teleworker device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that allows network administrators to keep remote endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual software delivery technology for authorization control, application management, and configuration management of endpoints. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a perpetual license. Key features of VMware Workspace ONE include fast remote provisioning of out-of-the-box laptops, immediate onboarding of new users, policy set up and enforcement for all categories of devices, aggregated reporting and performance analytics, email encryption, and seamless integration with Microsoft applications and cloud products. For details about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Chandler, Arizona organization, call 1-800-993-9400 or go to Contact Progent.