Chandler Remote Workforce Solutions Support Partner
System Planning, Configuration, Management and Troubleshooting Consulting Experts
Enlarging your at-home workforce can have a major effect on network infrastructure, security/compliance, and corporate workflows. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Chandler organization to select the right technologies and adhere to leading practices in creating and maintaining a secure virtual office solution for telecommuters that promotes collaboration and delivers maximum business value. Progent offers support services ranging from as-needed expertise for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can help Chandler, Arizona businesses to with any facet of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.
Network Infrastructure for a Remote Workforce
Setting up the network infrastructure needed to support an at-home workforce can be particularly challenging if you have to manage a mix of worker-owned equipment like PCs and notebooks, routers, and Wi-Fi appliances from different manufacturers and with a mix of OS software and firmware levels. Progent's background providing remote support for both outdated as well as modern IT products in remote office venues allows you to make cost-effective use of your available network infrastructure and offers ready access to top-tire consultants for making necessary upgrades. Support services offered by Progent to help your company to create a high-functioning work-at-home ecosystem include:
- Virtual Private Network technology allows you to establish a secure tunnel for authorized remote employees to access IT resources situated at your company datacenter or in the cloud. Progent's consultants can help you to deploy and maintain VPN access between your teleworkers and your key network resources by providing remote VPN integration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can assist your at-home workers to utilize Cisco's AnyConnect client software to provide secure VPN connections for a wide selection of devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms enable a teleworker to view and use a remote computer's desktop. This gives network managers substantial control over the digital ecosystem of telecommuters and offers them a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach at-home computer networks to the Internet and support VPN connections, home Wi-Fi connectivity, and firewall services. Progent can provide expert remote support for deploying routers from a variety of manufacturers. See router integration services from Cisco-certified experts.
- Home Wi-Fi networks, often supporting an entire household and visitors, are commonly utilized by at-home employees to connect to their router for work. This can create performance as well as cybersecurity issues. Progent can assist businesses to mitigate these problems by providing services that include Aironet integration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi WiFi access point integration help.
- Internet access solutions impact the performance and availability of connections between at-home workers and the company network. Mission-critical applications might demand redundant Internet access in case the normal connection fails. Progent offers guidance for selecting Internet service providers, picking sensible service offerings, and integrating redundant Internet connections. Refer to Internet connectivity integration services.
VoIP Solutions for Remote Workers
Expanding the corporate PBX system to include teleworkers is vital to supporting an effective at-home workforce. A variety of cloud-based VoIP platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's modern or legacy platforms for VoIP solutions. Progent can help organizations of any size to design or maintain a remote VoIP environment that delivers the flexibility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist organizations tune their existing Cisco IP voice systems to handle a growing remote workforce.
- Cisco Unified Communications Manager (CUCM) extends high-end telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia apps deployed throughout the network. CUCM manages other mixed media services like unified messaging, video conferencing, and customer interaction networks. For details about Progent's CUCM expertise, see Cisco Unified Communications Manager expertise.
- CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent can assist you to maintain your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. For details about Progent's support services for CallManager and Cisco's other older IP voice platforms, refer to CallManager consulting services.
- Cisco IP Gateways provide integration with PSTN networks and with clients operating outside the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
- Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to support these solutions and deliver online configuration and debugging services.
Voice/Video Conferencing for Telecommuters
A broad selection of voice/video conferencing products from major vendors enable virtual meetings, video conferencing, chat sessions, and screen sharing for both local workers and teleworkers. Many companies utilize a mix of conferencing products to accommodate their different partners and customers. Progent's communications experts can help you to maintain your current conferencing environment and enhance the experience of your at-home workforce.
- Skype for Business is Microsoft's popular unified communications product that enables real-time presence, IM, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help you to deploy and manage Skype for Business client software to support your remote employees. To learn more about Progent's support expertise for Skype for Business, see Skype for Business consulting experts.
- FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 concurrent users for voice/video sessions. For details about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for training. To learn more about Progent's support services for Webex and for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with features that include voice/video conferencing, persistent chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and help your business to optimize your WAN architecture to run them.
Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, providing a rich environment of applications that deliver a cohesive user experience for exchanging information across a corporate network and on a broad selection of endpoint devices. Progent has delivered online consulting services for Microsoft SharePoint and Exchange Server since their initial publication and can help businesses to tune these critical collaboration products to maximize the effectiveness of your remote workforce.
SharePoint uses web sites to enable collaboration and knowledge sharing by providing policy-driven delivery of content, business processes, and tools for looking through company-wide information silos. SharePoint enables you to create secure portals that allows remote workers to see and edit aggregated corporate intelligence via Wikis, Blogs, social web sites, and Web Parts. To find out about Progent's SharePoint expertise, visit SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, refer to planning and configuration expertise for Exchange.
OneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and colleagues anywhere can retrieve them securely through a browser. Included with Office and Microsoft 365, OneDrive allows remote employees to jointly author files. Edits made offline are automatically synced when you reconnect to the Internet. To find out about Progent's support services for OneDrive, go to Microsoft Onedrive configuration consulting.
Cloud Integration Services for At-Home Workers
Progent can provide fast and affordable online assistance for helping organizations to create, manage and troubleshoot integrated network architectures that incorporate internal data centers, teleworkers, branch offices, plus public cloud resources. Progent can provide expertise for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters fix issues with public cloud connectivity, authentication, and cybersecurity.
Microsoft Azure is a leading platform for cloud software and services that allows you to use IT infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Azure offers over one hundred services services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create protected connections to Azure for telecommuters by configuring and troubleshooting firewalls and VPN tunnels. For information about Progent's consulting services for Microsoft Azure, go to Microsoft Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's popular family of business productivity applications and cloud-based services offered on a subscription basis. Office apps and cloud services are provided in a variety of plans intended for customers ranging from students and households to major enterprises. Progent offers quick and affordable online contact with consultants knowledgeable about Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to assess the numerous subscription plans available for Microsoft 365 and deploy 365 apps for your remote workers in a way that delivers maximum business value. For details about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting services.
Microsoft 365 Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online provides the benefits of reduced costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and other benefits associated with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run transparently with on-premises deployments of Exchange, enabling customers to build hybrid cloud/onsite information systems. Progent's certified Exchange consultants are available for occasional assistance to guide you through tough technical bottlenecks and also offer comprehensive project management outsourcing to make sure your at-home workers have easy and secure access to your Microsoft 365 Exchange Online environment. For details Progent's expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online configuration and support expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the industry's top source of cloud services. Progent offers rapid and economical online access to cloud connectivity consultants who can assist your business to design, implement, manage, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help your company to build a high-availability network architecture to make sure your users have a productive computing environment regardless of whether they are working from your main office, a branch office, at home, or on the road. To find out about Progent's consulting services for Amazon AWS, visit Amazon AWS integration support.
Google Cloud (GCP) is a popular suite of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your organization to scale your existing IT assets with the Google Cloud Platform, and Progent's DBA consultants can help you make your critical applications cloud ready so your remote workers can take full advantage of Google Cloud services. Progent can help you to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage services, and simplify access management for telecommuters with GCP Cloud Identity. Progent's consultants can also help your business to use GCP's management tools to control and monitor your GCP ecosystem. To find out, see Google Cloud Platform (GCP) integration support.
Help Desk Call Center Services for Teleworkers
An emergency, organization-wide switchover to a telecommuter workforce, which could be the result of a pandemic or as part of a disaster recovery process, can overstretch even a high-performing in-house Call Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services utilize Progent's extensive network of online technical support experts along with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from service requests to ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to monitor or revise the status of their current tickets, enter information, and upload screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to deal with complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Support Desk Augmentation Service enables your business to expand your existing Help Desk team by sharing delivery of Support Desk support transparently between your regular support staff and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Support Desk service uses a collective support model utilizing the leading professional services automation (PSA) platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Call Center Augmentation Services can help your business to provide world-class desktop support to your from-home workers, visit Progent's Help Desk augmentation Services.
Cybersecurity for Remote Workers
Work-from-Home (WFH) workers commonly use their own devices and usually operate in a poorly secured physical area. This situation multiplies their susceptibility to cyber attacks and calls for careful deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, intensive user education, and the creation of security policies built on best practices. Progent's seasoned team of cybersecurity support consultants can help your business to plan, deploy and manage an effective cybersecurity solution that guards vital information assets in networks that incorporate telecommuters.
Firewalls enable companies to build a network that can be securely utilized by local users as well as by at-home workers, mobile employees, suppliers, clients, and the public. Next-generation firewall appliances permit you to assign and manage different permissions to different groups of users and to expand your network and modify your cybersecurity posture as your company evolves and as cyber threats grow more complex. Progent works with both new and older firewall appliances from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall configuration expertise, see firewall configuration and support expertise.
Remote Endpoint Security Monitoring makes it possible to track the disparate computers used by remote workers and either reject or spot and mitigate the latest threats like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on each protected endpoint, monitoring all activity and using advanced machine learning from SentinelOne to detect new attacks before they can spread. When an attack is spotted, ProSight ASM immediately disconnects the infected endpoint from the network to quarantine the malware. Since the ProSight Active Security Monitoring software agent is self-contained, endpoint devices stay secure even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for an at-home workforce.
Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured application and enter your password you are requested to verify your identity via a unit that only you possess and that is accessed using a different network channel. A wide selection of devices can be utilized for this added form of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. For more information about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can evaluate the vulnerability of your network to all classes of outside and internal security threats for an environment that includes an at-home workforce. Progent can deploy online, automated cybersecurity inventory scanning for rapidly and affordably uncovering a broad range of security holes that can be found over the Internet. Progent's security audit experts, which can be provided by security professionals with top certifications such as CISA, CISSP, and GIAC, can assist your business to evaluate your procedures and governance policies and assess your IT architecture to enable you to implement the highest level of protection for your telecommuters.
Download White Paper: Protecting a Work-From-Home (WFH) Environment
To read or download a white paper describing key things to concentrate on for protecting a network that supports telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection involves backing up and recovering vital information in order to prevent data loss and reduce restoration time in the event of storage system problems due to hardware issues, programming hiccups, user mistakes, malware, or any other reason. Dependable data protection solutions can be especially challenging to design and maintain in hybrid networks that incorporate in-house data centers, cloud resources, and at-home workers.
- Backup/Restore strategies for an at-home workforce must address multiple types of user-owned endpoint devices. Progent can provide quick remote help from experts knowledgeable about a wide range of products for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, iOS and Android tablets and smartphones. Leading backup/recovery solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud storage and features fine-grained restore and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate scenarios that call for a quick changeover to an at-home workforce. Progent's senior disaster recovery preparedness consultants and business continuity consultants can assist you to develop, document and validate a DR/BC plan that includes the logistics of switching to telecommuting.
Unified Management for Remote Workers
Microsoft has renamed and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing onsite computers. Endpoint Manager offers a unified environment for protecting corporate data by controlling on-premises, mobile, and home-based endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote devices and software. Remote endpoint devices can be personally owned or company owned. IT administrators managing the enrolled endpoint computers of telecommuters can use Intune to provision and validate apps on managed devices, push updates and certificates, set up policies for accessing data and networks, manage passwords, create VPN tunnels, determine how teleworkers share data, set up threat protection, ensure security compliance, and wipe corporate data from lost, stolen or decommissioned endpoint devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS/OS X devices. For details about Microsoft Intune and how Progent can help you to use this platform to administer the endpoint computers of your at-home workers, go to Intune telecommuter endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that allows network administrators to keep remote endpoints up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual software delivery platform for authorization control, application management, and configuration management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site deployment through a one-time purchase. Top capabilities of VMware Workspace ONE include rapid over-the-air deployment of out-of-the-box notebooks, immediate onboarding of new employees, policy setting and enforcement for all categories of endpoints, aggregated reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based products. For details about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile device management expertise.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Chandler, Arizona company, call
An index of content::
SD-WAN Services Integration Support
CCIE Expert Certified 3900 Router Engineer
Cisco has developed a full product line of routers including appliances built to deliver the security, bandwidth, and reliability required by customers ranging from small businesses to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and network uptime. Progent can show you how to choose and integrate Cisco routers to establish a solid foundation for your IT system and to make it easy to grow as you support new users, start new offices, install new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a range of routers based on Cisco's IOS platform, including the Cisco 800 series of small business routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for the network core, plus legacy 2500 and 2700 Series Routers.
MRP Coding
Macola Development Firm
Progent can provide you with programmers who can modify your Microsoft Dynamics ERP, MRP, and financial system applications to match your specific company needs. Progent's Microsoft consultants offer expertise in Microsoft AX ERP Software, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also provides custom e-Commerce integration services for secure, corporate-wide resource sharing plus interfacing with Customer Relationship Management packages.
Cisco and Microsoft Certified Service Database Professionals
Remote Troubleshooting Service Database
Progent uses a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local service organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by every staff member to each customer. The discipline of detailing and archiving service activity allows more effective support and avoids a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who won't release the keys to the kingdom.
Eliminating Earthquake Risk Remote Support Jobs
Work from home Cisco Certified Job
Progent's productive atmosphere will make you a better professional by enhancing your technical skills and boosting the loyalty of your customers. Progent delivers this promise by recruiting the best consulting experts for you to operate with, providing a state-of-the-art system infrastructure, running specialized application tools to deliver the highest quality of support, and by streamlining proven operational structures for finding and retaining clients.
Linux Network Monitoring, Nagios and MRTG Professionals
Nagios for Linux Consulting
Nagios and MRTG are powerful, Open Source monitoring tools that operate under Linux and can be used to analyze UNIX/Linux networks, Microsoft Windows systems, or multi-platform situations in which the Linux OS and Windows run side by side. Nagios allows network managers to track system services such as SMTP, HTTP, SSH, and PING. Multi Router Traffic Grapher permits you to graph the bandwidth through SNMP-enabled network appliances including processors, routers, and switches. Progent's network integration consultants can show you how to use both these tools to tune and troubleshoot your network.
Online Support Service Database
Open Now Tracking Service Costs IT Consultants
Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by each consultant to each client. The practice of documenting and organizing service records results in more effective support and eliminates a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Microsoft Dynamics GP Update Professional Akron, Summit County
Microsoft Dynamics GP Upgrade Planning Consultant Services Akron Ohio
Progent has supported Dynamics GP and Great Plains software for almost two decades and Progent has provided integration, customization, education, and troubleshooting since the product's original release. Progent can provide advanced expertise for upgrading legacy Dynamics GP/Great Plains ERP systems. Progent can help you to design, pilot, and carry out a cost-effective upgrade from a a legacy version to the newest version of Microsoft Dynamics GP.
Professional ProSight Reporting Network Infrastructure Monitoring
ProSight Reporting Infrastructure Management Technical Support
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24-Hour SQL Server 2016 Security Integration Support
Consultant Services SQL Server 2016 Backup Encryption
Microsoft SQL Server 2016 introduces major enhancements in performance, capacity, data security, availability, BOYD integration, plus integrated analytics and reporting. Innovations include PolyBase for processing SQL and NoSQ databases simultaneously for data warehousing, R language integration, Dynamic Data Masking, Mobile Reports, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises expertise to assist organizations of any size to configure, administer or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Microsoft System Center Operations Manager Troubleshooting
System Center MOM Specialists
Progent offers a selection of IT support bundles for small companies. These information technology outsourcing and server monitoring solutions are built around the proactive problem handling abilities of Microsoft System Center Operations Manager, a next-generation server and system management software platform that monitors the reliability, performance, and security of your network and isolates incipient troubles before they can bring down your system. With Progent's economically priced network support packages, small businesses can select a simple co-sourcing service program built around Operations Manager with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution.
Mac Classes
Office Outlook for Mac Training
Progent can provide one-on-one training designed for people who want to broaden their knowledge of the macOS and OS X platform, Mac hardware, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one webinar training for Mac application software.
SCCM 2016 Patch Management Network Engineer
Microsoft Certified SCCM 2016 Distribution Point Online Support Services
System Center Configuration Manager 2016 automates software deployment at scale, streamlines security and compliance settings management, keeps track of network assets, protects against company data leakage, provides network health reporting, allows safe self service, and offers a common control mechanism for managing mixed-OS ecosystems based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration experts can help your organization with any facet of planning, installing, using and repairing a System Center 2016 Configuration Manager solution for local, cloud-based, or hybrid networks.
Microsoft Exchange 2000 Upgrade Online Troubleshooting
Microsoft Exchange 2000 Onsite Technical Support
Progent is one of the most qualified information technology consulting companies for integrating email and messaging solutions powered by Exchange 2000 Server. Progent specializes in helping small and mid-size companies derive all the advantages of Microsoft Exchange Server 2000 for common situations including updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Exchange 2000 Server support.
Urgent Technical Support ProSight Reporting Remote Infrastructure Management
IT Consulting ProSight Reporting Network Infrastructure Management
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Dynamics GP Excel Cubes Consultancy
Dynamics GP VBA Engineers
Progent's expert application designers and software developers can help your company to build enhancements to Microsoft Dynamics GP that address the unique requirement of your organization while retaining the advantages of Windows integration and connectivity. Progent can also offer expertise with a range of development technologies that can be used to create user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.
Windows Server 2012 R2 Configuration Manager Consulting
Microsoft Expert Windows 2012R2 Network Consultants
Progent's certified professionals can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and rollout plans, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT support staff, develop an enterprise-wide security plan, automate IT administration, help with creating applications, and build and test a DR/BC plan.
macOS and Windows integration Support and Help
Urgent Apple Mac and Windows coexistence Computer Consultant
Progent's support specialists in Apple OS X and Windows technology can help you integrate Apple Macintosh and Windows computers into seamless networks with full sharing and collaboration functionality. Allowing productive co-existence among a variety of servers and desktops powered by Apple Mac OS and Windows requires broad knowledge of and background with Apple Macintosh and Microsoft technology. Progent's background in Microsoft and Apple service makes it possible to provide expert support to businesses that depend on these technologies to keep their strategic edge. Progent can also assist your business to integrate Apple's iPhones and iPads with your Windows network.
Meraki MR32 Access Point Online Support
Meraki Outdoor Wi-Fi Access Point Computer Consulting
Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to plan, set up, administer and debug Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a large campus or a multi-site enterprise. Progent can also assist clients to incorporate other Cisco devices for unified management.
Immediate Critical Security Alerts Security Organization
Consultant Critical Security Threat Bulletins
This page contains the latest information on security threats, fixes, and leading practices. Call or email Progent if your organization needs help protecting your network against the latest cybersecurity threats.
Online Consulting Microsoft 365 Planning
Microsoft 365 Security Integration Support
Microsoft 365, previously called Office 365, is Microsoft's expanding suite of productivity applications and cloud services available on a subscription basis. Microsoft 365 apps and cloud-based services are available in a variety of product bundles intended for markets ranging from students and home offices to enterprises. Progent can provide fast and easy online access to specialists with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android technology. Progent can help your business to understand the many subscription options offered with Microsoft 365 and integrate your network with Microsoft 365 so you realize top business value. Progent offers expertise with cross-platform networks that include Windows, macOS, and Linux software. Progent can also assist you to build and manage hybrid solutions that seamlessly integrate on-premises and cloud resources.
Android Tablet integration Online Support Services
Android and Skype for Business integration Remote Support Services
Progent's seasoned group of network consultants and application experts have years of background delivering online and on-premises support for businesses of all sizes who want to incorporate Android phones and tablets into their information systems so that mobile clients can communicate and collaborate from virtually anywhere. Progent has the breadth of skills to solve network issues that involve multiple vendors and that entail a combination of older and current information technology. Progent offers cost-effective online consulting to assist you with any facet of designing, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed technical support to assist you to resolve particularly challenging technical problems, or Progent can provide comprehensive project management services to help you finish major IT initiatives on schedule and on budget. Progent can help with on-premises, cloud-centric, or hybrid networks and offers support for operating systems, apps, management tools and network infrastructure. Progent also offers customized group or one-on-one classes to help you manage and use Android phones and tablets securely and productively.
At Home Workers Endpoint Security Support
Integration At Home Employees Cybersecurity
Progent can assist small and medium-size organizations to configure endpoint device security protection systems and deliver response expertise required for offsite workers.
Branch Office Consulting
Urgent Remote Office Online Technical Support
Years of background delivering Microsoft expertise and Cisco technology consulting has enabled Progent to develop an unmatched ability for supporting branch offices that require network service with the responsiveness associated with with small organizations but which includes professional communications, complete documentation, and adherence to corporate IT standards. If your corporation has a sales office situated anywhere in or any area covered by Progent's consultants, Progent can provide a broad array of on-premises and on-line network consulting services and network design expertise.
Consultants ProSight network asset documentation management
ProSight IP address management Technology Professional
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of the time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it.
Consultant WannaCry ransomware hot line
ransomware cleanup and recovery Professional
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help you to contain the progress of an ongoing ransomware breach. Call 800-462-8800
Support and Help SCOM 2012 Management Packs
SCOM 2012 Microsoft Azure Monitoring On-site Support
Progent's Microsoft-certified consulting experts have more than 10 years of background designing, deploying, enhancing and repairing SCOM solutions and can provide companies of any size expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs according to industry best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or onsite troubleshooting to assist you to fix critical problems detected by Microsoft SCOM 2012.
Consultants ProSight DPS ECHO Backup and Recovery Services
Remote Data Backup and Restore Services Specialists
ProSight Data Protection Services ECHO offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical data.
SCCM and Exchange Online Technical Support
24-Hour SCCM Planning Consulting
System Center Configuration Manager automates application and device provisioning at scale, simplifies security and compliance settings control, inventories network resources, protects against corporate data leakage, performs network health reporting, enables secure self service, and delivers a single control mechanism for managing multi-operating system networks running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud experts can help you with any aspect of designing, installing, using and troubleshooting a System Center Configuration Manager deployment for local, cloud-based, or hybrid environments.
MOM Example Application
Example Application MOM
Before Progent's Microsoft Operations Manager solution, system issues were approached reactively, after workers were impacted by them. With the benefit of proactive, computer generated warnings and trend reports sent by MOM, Progent can now anticipate network problems before they grow to be serious enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can deal with incipient problems before clients are aware that the problems are there. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to offer small business networks enterprise-class service continuity, security and performance.
Hornetsecurity Altaro VM Backup and Hyper-V Online Troubleshooting
Altaro VM Backup Scheduling Consultant
Altaro VM Backup software provides small organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud architectures and also supports cost-effective backup to Azure Block Blob storage. Top features include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as little as five minutes for reducing your Recovery Point Objective, advanced encryption, item-level recovery options for specific files and emails, support for Windows Cluster Shared Volumes and VMware vCenter for managing larger deployments, and support for Microsoft Volume Shadow Copy Service to back up online VMs without downtime. Progent is an Altaro partner and offers a broad range of services to assist you to design, install, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.
Consultants Microsoft CRM
CRM Consultant Services
Microsoft Dynamics Customer Relationship Management helps mid-market businesses nurture profitable customer relationships. Integrated Sales and Customer Service components enable employees to share information to help improve sales success and offer consistent, efficient customer service. Progent can set up the optimal network infrastructure, including mobile wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your company with a certified MSCRM professional who can help you combine Microsoft CRM with your sales or customer support databases.
Exchange 2010 Upgrade Engineers
Exchange Migration Consultant
Progent can provide expert help for every phase of your Microsoft Exchange 2010 migration including end-to-end project management services, site readiness preparation, project design and documentation, specification of all new software and hardware needed, suggested vendor sourcing, system verification at client location or at Progent's testing lab, setting up temporary coexistence of Exchange 2010 and Exchange Server 2003 or 2007, deployment of the production system, decommissioning the old servers, and webinar training for customer's support staff and users.
At Home Workforce Collaboration Software Network Engineer
Remote Workers Collaboration On-site Technical Support
Progent can help small and medium-size companies to configure collaboration applications to allow their teleworkers to benefit from productive interaction with fellow workers and clients.
Support Services Catalyst 9166 Access Point
Catalyst Wireless Access Point Integration Services
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants offer economical remote and onsite support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points.
24x7x365 Integration Services Macintosh OS X
Computer Consultants Macintosh OSX
Progent's experts offer macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X expertise, Mac integration with Windows networks, Microsoft Entourage and Exchange Server help, network protection services, and custom training. Progent can assist clients to upgrade to macOS from OS X or other earlier versions of OS X and Progent can provide expertise with Apple macOS and Mac OS X application software. Progent can also assist you with Apple iPhone support and Apple iPad management, or moving to iCloud. For computer environments based exclusively on Apple macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of planning, configuring and supporting a network infrastructure that is reliable, secure, efficient and aligned with your company's business goals.
CRS Core Router Support Outsourcing
CCIE Expert Certified Network Consultant Catalyst 8300
Cisco has designed an extensive array of routers that includes routers built to provide the protection, bandwidth, and reliability demanded by customers ranging from branch offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and system uptime. Progent can help you select and configure Cisco routers to establish a solid foundation for your network and to make it easy to grow as you add new users, open new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS platform, such as the Cisco 800 series of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Routers.
.NET Blazor Engineer
Development Group VB.NET
Progent's application developers have worked for 20 years with .NET tools and the Visual Studio development system and are able to build or update .NET apps rapidly and affordably.
Internet Data Center Online Support Services
System Design Information Technology Consulting Group
For enterprises with branches in or any area covered by Progent's engineers, Progent's Microsoft-Premier IT consulting professionals and authorized Cisco network specialists offer a variety of network consulting services such as project planning, SOX compliance, site relocations, corporate security, network architecture, local or phone-based branch office support, and troubleshooting for colocation hosting facilities. A Progent network consultant can show you how to design a multi-office information system that makes smart use of colocation services and Internet data centers. Progent's Microsoft Premier engineers can help major enterprises plan, deploy and maintain massive rollouts of updated releases of Microsoft technology such as Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progent's CCIE and Cisco Certified Network Professional experts can assist you to configure Cisco products for connectivity solutions that combine simple, high-performance, integrated, and wireless networking.
Microsoft Office SharePoint Server 2007 Online Troubleshooting
SharePoint Server 2007 Online Troubleshooting
Progent's Microsoft-certified experts offer small and medium sized businesses computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and data. SharePoint Portal Server provides a central spot for your workers or clients to access, manage, distribute and interact with relevant data, files, and applications and to communicate with other people. It allows quicker and more intelligent decisions, more effective sharing across groups and more economical business practices. The main goal of SharePoint Server is to bring together, in a productive way, all of the diverse sources of information accessible inside and outside an organization. Windows SharePoint Services join workers, customers, teams and projects with the information they've developed in a manner that makes data convenient to locate, download and apply.
Meraki MX68 router Outsourcing
Cisco Routers Computer Consulting
Cisco has developed a full array of routers including appliances built to deliver the security, bandwidth, and reliability demanded by customers ranging from small offices to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and system uptime. Progent can help you select and integrate Cisco routers to build a reliable foundation for your IT system and to make it economical to expand as you support new users, start new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS platform, such as Cisco's 800 family of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Routers.
Consultant Services Sun Solaris Remote
UNIX Online Security Consulting Company
Progent provides nationwide remote help and troubleshooting services for companies that operate UNIX, Linux, or Solaris environments or whose IT systems include a mix of UNIX/Linux and Microsoft products. Online network consulting offers maximum leverage for your information technology budget by extending client efficiency and shortening the hours billed for computer analysis and repair. Sophisticated online access tools and skilled technicians and consultants allow Progent to handle most network problems without wasting time and expense by going to your location. In most of situations your network problems can be remediated by telephone or through a combination of phone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA certified security specialists to help with the toughest network issues.
Professionals Computer Security Vulnerability Evaluation
Web Application Security Evaluation Consultancy
Progent offers special security service bundles intended to deliver larger enterprises a professional and thorough security assessment from a group of certified security consultants. All Progent's network security evaluation packages incorporate a suite of services like automated scans from inside and from beyond your corporate security perimeter, professional interpretation of scanned data by certified security consultants, production of a report explaining the results, plus an interactive concise executive outbrief and an in-depth live review for in-house IT administrators.
Macola Development Companies
QuickBooks Pro Information Technology Consulting
Progent can give you access to experts who can modify your Microsoft Dynamics ERP, MRP, and financial system packages to suit your unique business requirements. Progent's Microsoft consultants provide expertise in Microsoft Dynamics Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also provides expert e-Commerce consulting support for safe, corporate-wide resource sharing plus integration with CRM packages.
Live Online Microsoft Office Classes
Internet Networking Consultants Live Online Office 365 Training
Progent's webinar training classes provide small businesses the cost savings, convenience, and versatility of web-based learning plus the proven pedagogic methods of experienced teachers who use the latest technology to simulate live, interactive learning environments. Progent offers remote training for key desktop applications including components of Microsoft Office such as Office Excel, Word, PowerPoint, and Project: MS Dynamics accounting and management reporting software such as Microsoft Dynamics GP (Great Plains); plus other top desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Work at Home Endpoint Security Network Engineer
Offsite Workforce Cybersecurity Help and Support
Progent can help small and mid-size organizations to set up endpoint device security protection solutions and deliver response expertise for telecommuters.
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