Chandler At Home Workforce Integration Support and Consulting
System Design, Setup, Management and Help Desk Consultants
Expanding your telecommuter workforce can have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience helping SMBs to design, configure, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Chandler company to select the appropriate tools and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that promotes collaboration and returns top business value. Progent can provide support services that go from on demand guidance for helping you past occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Chandler, Arizona businesses to succeed with any facet of building a high-functioning telecommuting environment by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and streamlined management.
Infrastructure for Teleworkers
Integrating the physical and software infrastructure required to support a remote workforce can be particularly challenging if you must manage a combination of worker-owned hardware such as desktop computers and notebooks, Internet routers, and wireless APs from an assortment of vendors and with a mix of OS software and firmware releases. Progent's experience delivering remote support for both legacy and modern technologies in remote office venues enables you to make cost-effective use of your existing network infrastructure and offers ready access to expertise for implement necessary upgrades. Support services available from Progent to assist you to implement a productive telecommuting ecosystem include:
- VPN technology allows you to establish a safe tunnel for authorized remote employees to use IT resources located at your corporate datacenter or in a public cloud. Progent's consultants can assist you to deploy and maintain VPN access between your teleworkers and your key network resources by providing remote VPN integration support. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your remote workers to set up Cisco's AnyConnect software to provide secure VPN tunneling for a wide range of devices including Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms allow a telecommuter to see and use a remote computer's desktop. This technology gives network managers more control over the computing ecosystem of telecommuters and ensures them a familiar experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home computer networks to the Internet and support VPN tunnels, home wireless connectivity, and firewall services. Progent can provide top-tier remote consulting for deploying routers from a range of manufacturers. See router integration services from Cisco-certified experts.
- Home Wi-Fi networks, often shared by families and guests, are commonly utilized by at-home employees to access their Internet router for work. This can create throughput and security issues. Progent can assist you to mitigate these problems by providing expertise like Cisco Aironet integration expertise, Cisco Meraki wireless installation expertise, and Ubiquiti Unifi WiFi AP integration help.
- Internet connectivity methods affect the speed and availability of connections between telecommuters and the company network. Vital applications may require redundant Internet connections in the event the normal connection fails. Progent can provide guidance for selecting ISPs, picking sensible bandwidth and data volume packages, and integrating fault-tolerant Internet connections. Refer to Internet connectivity integration services.
VoIP Integration for an At-Home Workforce
Expanding the corporate PBX environment to accommodate teleworkers is vital to maintaining an effective at-home workforce. A broad range of cloud-centric VoIP platforms are used by SMBs to support remote users. Many larger organizations depend on Cisco's modern or older products for VoIP management. Progent can assist organizations of any size to design or maintain a remote IP voice service that delivers the versatility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to help organizations tune their current Cisco IP voice environments to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media applications deployed across the network. Unified Communications Manager supports other mixed media services such as unified messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified Communications Manager consultants.
- CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent can assist you to maintain your current CallManager environment or migrate smoothly to Cisco's modern IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy VoIP products, visit Cisco CallManager expertise.
- Cisco IP Gateways provide integration with PSTN networks and with clients operating beyond the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
- Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network infrastructure to support these solutions and deliver online deployment and debugging expertise.
Voice/Video Conferencing for At-Home Workers
A wide selection of voice/video conferencing platforms from major technology companies enable virtual discussions, video conferencing, chat sessions, and content sharing for both onsite workers and teleworkers. Many companies utilize multiple conferencing products to meet the needs of their various partners and customers. Progent can assist your organization to maintain your current voice/video conferencing environment and optimize the experience of your at-home employees.
- Skype for Business is Microsoft's leading unified communications product that supports real-time presence, IM, audio and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can assist you to configure and manage Skype for Business client software to support your at-home workforce. To learn more about Progent's support services for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 simultaneous users for voice/video sessions. To learn more about Progent's consulting services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session capture, plus revision and playback for future reference and training. To learn more about Progent's consulting expertise for Cisco Webex as well as for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and content with capabilities such as video calling, persistent threaded chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for other Office 365 apps, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and help your business to optimize your network architecture to host them.
Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's popular Office suites, providing a powerful environment of applications that create a consistent user experience for exchanging information across multiple sites and on a broad range of endpoint computers. Progent has provided online consulting support for Microsoft SharePoint and Exchange since their initial publication and can assist your company to deploy these flagship collaboration products to maximize the productivity of your at-home workforce.
SharePoint utilizes web entities to facilitate collaboration and knowledge sharing by offering policy-driven delivery of content, business processes, and utilities for searching through enterprise-wide information silos. SharePoint enables you to build protected web portals that allows at-home workforce to view and update consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts. To learn about Progent's SharePoint expertise, see SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, go to integration consulting for Exchange Server.
OneDrive is Microsoft’s collaborative cloud storage service, comparable to GoogleDrive. Remote workers can store files to OneDrive, and co-workers can share them safely via a browser. Included with Office 365, OneDrive allows home employees to jointly author documents. Edits created offline are automatically synced when you reconnect to the Internet. For details about Progent's consulting services for Microsoft OneDrive, visit Microsoft Onedrive configuration experts.
Cloud Integration for Telecommuters
Progent can provide advanced remote support for enabling organizations to create, manage and repair integrated hybrid network architectures that include physical data centers, telecommuters, branches, plus cloud services. Progent can provide top-tier consultant for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers resolve problems with public cloud access, identity, and security.
Azure is a leading family of cloud software and services that enables you to utilize infrastructure, servers, and key apps running on Microsoft's extensive cloud. Azure offers over 100 services services including the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and design backup and restore systems with Azure Backup. Progent can also show you how to create secure connections to Azure services for teleworkers by configuring and debugging firewalls and VPN tunnels. To find out about Progent's consulting services for Azure, go to Azure consulting services.
Office 365, now called Microsoft 365, is Microsoft's growing family of client productivity software and cloud-based services available by subscription. Office applications and cloud services are provided in a selection of bundles intended for users ranging from individuals and households to large corporations. Progent can provide quick and easy remote contact with experts knowledgeable about Office 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to evaluate the numerous subscription plans available for Office 365 and deploy 365 applications for your remote workers to achieve maximum business value. For details about Progent's consulting services for Microsoft Office 365, refer to Microsoft 365 consulting expertise.
Microsoft 365 Exchange Online is among the most popular applications in Azure-hosted Microsoft 365 product product suite. Microsoft 365 Exchange Online offers the benefits of reduced costs for physical infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages associated with public clouds. Microsoft has designed Office 365 Exchange Online to operate smoothly with local deployments of Exchange, enabling you to build hybrid cloud/onsite information systems. Progent's certified Exchange experts can provide occasional assistance to guide you past tough IT roadblocks and also offer comprehensive project management outsourcing to make sure your remote workers have convenient and secure access to your Exchange Online environment. For details Progent's support services for Microsoft 365 Exchange Online, visit Office 365 Exchange Online integration and troubleshooting consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the world's leading provider of cloud services. Progent can provide rapid and economical online contact with cloud connectivity experts who can help your business to design, deploy, manage, and debug hybrid IT networks that integrate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to help you to create a high-availability network architecture so your employees have a consistent computing environment whether they are working from your headquarters, a branch office, from home, or on the road. For details about Progent's consulting expertise for Amazon AWS, see Amazon AWS consulting expertise.
Google Cloud (GCP) is a leading suite of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist you to scale your existing IT resources with the Google Cloud, and Progent's DBA experts can show you how to make your key apps cloud friendly so your telecommuters can benefit fully from Google Cloud services. Progent can help your organization to set up virtual machines on GCP Compute Engine, plan an efficient storage system with Google Cloud Storage services, and simplify identity control for remote workers with Google Cloud Identity. Progent's consultants can also help your business to utilize GCP's unified management tools to administer and monitor your Google Cloud ecosystem. For information, refer to Google Cloud Platform (GCP) integration expertise.
Help Desk Call Center Support for Remote Workers
An emergency, organization-wide transition to a from-home workforce, which could be the result of an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even the most efficient internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online IT support specialists along with enterprise-class trouble ticketing and follow-up technology to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from help requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or revise the status of their active trouble tickets, enter details, and upload screen captures or relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve complex issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service enables your business to augment your current Support Desk staff by splitting delivery of Call Desk services transparently between your in-house support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support solution utilizing the leading professional services automation platform for managing service requests and ticketing, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Support Desk Augmentation Services can enable your company to deliver best-in-class desktop support to your telecommuters, see Progent's Call Desk augmentation Services.
Cybersecurity for Remote Workers
Telecommuters commonly run their own computing devices and work in an unsecured space. This worsens their vulnerability to cyber threats and demands careful deployment of firewalls, remote security monitoring, and the enforcement of policies that follow leading practices. Progent's seasoned team of certified data security experts can help your company to design, deploy and manage a compliant security solution that protects critical information in networks that incorporate at-home workers.
- Firewalls allow companies to build a network environment that can be securely accessed by local users as well as by at-home workers, mobile users, suppliers, clients, and the public. Modern firewall devices permit you to configure and control different permissions to various classes of users and to expand your IT network and modify your security profile as your company evolves and as network attacks become more complex. Progent works with both new and older firewall appliances from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall support expertise, see firewall support services.
- Remote Endpoint Security Monitoring makes it easy to watch over the disparate devices used by teleworkers and either reject or identify and mitigate the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is put on each secured endpoint, watching all activity and using state-of-the-art behavioral threat analysis to detect new attacks on arrival. When a cyberattack is spotted, ProSight ASM instantly isolates the targeted endpoint from the corporate network to quarantine the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoints stay protected even when they are disconnected from the Internet. For more information about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for teleworkers.
- Security Audits can evaluate the exposure of your information system to all types of external and local security attacks for an environment that incorporates teleworkers. Progent can deploy online, automated security inventory scanning for quickly and economically uncovering a wide variety of security gaps that can be surfaced via the Internet. Progent's endpoint security assessment experts, which can be provided by network security professionals with top certifications including CISM, ISSAP, and GIAC, can assist you to audit your operations and policies and assess your network architecture to enable you to design the highest level of protection for your teleworkers.
Data Protection for Telecommuters
Data Protection involves backing up and recovering vital information in order to prevent data loss and reduce restoration time in the event of storage problems due to equipment issues, programming glitches, user error, cyber attack, or any other reason. Dependable data protection strategies can be particularly difficult to design and maintain in hybrid environments that combine local data centers, public clouds, and at-home workers.
- Backup/Restore solutions for an at-home workforce must cover multiple types of personally owned endpoint devices. Progent offers quick online access to experts familiar with a wide range of platforms for backing up Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iOS and Android tablets and smartphones. Leading backup/recovery solutions supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data spread across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud-based storage and includes fine-grained recovery and unified management.
- Disaster Recovery/Business Continuity strategies often anticipate circumstances that call for a temporary switch to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity consultants can help you to develop, document and validate a DR/BC strategy that addresses the process of switching to an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager provides a unified platform for protecting corporate data by controlling onsite, mobile, and home-based endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and applications. Managed endpoint devices can be personally owned or business owned. Network administrators managing the endpoint computers of teleworkers can utilize Intune to deploy and authenticate applications on devices, push updates and certificates, set up rules for permission to access data and networks, manage passwords, establish VPN tunnels, determine how telecommuters share information, set up threat defense, ensure compliance, and wipe sensitive information from missing, stolen or deactivated devices. Microsoft Intune can be used with iOS, Google Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint computers of your teleworkers, go to Intune remote endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) product that helps network administrators to keep off-premises endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual software delivery platform for access control, application management, and setup management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a one-time purchase. Top features of VMware Workspace ONE include rapid remote provisioning of new laptops, immediate onboarding of new users, policy set up and enforcement for all classes of devices, unifies reporting and analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud products. To learn about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile device management consultants.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Chandler, Arizona organization, call
An index of content::
Microsoft Experts SCDPM 2012 and Azure IT Consultant
SCDPM 2012 and SQL Server IT Consultants
Progent's Microsoft-certified consultants can provide online or onsite support to assist organizations of all sizes to design, deploy, manage, and repair a backup/recovery solution built around System Center 2012 Data Protection Manager. Progent can help you to upgrade from earlier versions of SCDPM or from another backup/recovery platform, and Progent can integrate your Data Protection Manager deployment for onsite, cloud-based, or hybrid environments. Progent can provide as-needed help for resolving especially stubborn issues, or full project management services. Progent can also help your business to design Data Protection Manager into a comprehensive disaster recovery plan.
Juniper SRX Series Router Consulting
Juniper SRX220 Router Technology Consulting Services
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
24/7/365 Meraki Access Point Management On-site Support
Meraki MR30H Access Point Setup and Support
Progent's Meraki wireless access point consultants provide remote and on-premises support services to assist organizations of all sizes to design, install, manage, upgrade or debug Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help you to set up and manage Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology including switches, routers and firewalls to create a seamless network infrastructure that provides the same access, performance, security, ease of management and availability for wired and wireless users irrespective of their mobility or computing device.
Consultant VMware VCDX
Top Rated Consultant Services VMware VMotion
Progent offers the support of a certified VMware VCDX consultant to help your organization design, configure, administer and troubleshoot VMware vSphere and vCloud-powered virtualization solution for on-premises datacenters, cloud environments, or hybrid cloud deployments. Progent can provide advanced knowledge for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent offers in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high availability, fault tolerance, and application mobility.
Comprehensive Event Management Online Support
Top Microsoft Operations Manager Computer Consulting
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, enhancing and troubleshooting Microsoft SCOM solutions and offer organizations of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to import and set up SCOM 2012 management packs based on leading practices for monitoring network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or on-premises troubleshooting to assist you to fix critical issues uncovered by Microsoft SCOM 2012.
CISSP Certified Cybersecurity Engineers
Specialists CISSP Certified Network Security Architect
Progent's CISSP-certified cybersecurity experts can assist organizations of all sizes with any facet of IT security. Progent can implement efficient security systems that protect a small office from modern malware attacks or Progent can plan, deploy, and monitor an end-to-end security strategy for hybrid networks that accommodate onsite, remote, and mobile clients accessing IT resources distributed over a mix of physical datacenters and public and private clouds.
Microsoft Forefront TMG Remote Support
Microsoft Forefront TMG Consultants
Microsoft Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Internet Security and Acceleration Server 2006 and offers a easily managed Internet gateway that acts as a single-server platform for a variety of security features including an multi-layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security logging and reporting capabilities, allows custom reporting powered by SQL Server, works with Active Directory to simplify policy enforcement, and can be operated as a virtual server to cut expenses and improve availability. Progent's Microsoft engineers can help your company to plan and execute test and production deployments; interface Microsoft Forefront Threat Management Gateway with Windows 2008, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint; set up Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent's consultants can also assist you to migrate smoothly to Forefront Threat Management Gateway 2010 from ISA Server.
vSphere Data Protection, Consultancy
Mozy Professionals
Progent can provide affordable remote support from engineers skilled in a wide array of products and technologies that deliver solutions for backing up Microsoft Windows, Mac, and Linux servers and desktops plus notebooks and handhelds. Progent can provide help for leading backup platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Backup, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery, and Solaris FLARs. Progent can assist you to implement, enhance, or troubleshoot backup solutions for a range of environments including local, edge to datacenter, cloud-based, or a mix.
Top Ranked Remote Troubleshooting DoubleTake Carbonite Backup
Double-Take Software Availability Integration
DoubleTake/Carbonite Software publishes a family of products designed to deliver small and midsize companies a range of affordable alternatives for backing up and recovering vital workloads such as Exchange Server, SQL Server, RIM Blackberry, and Microsoft SharePoint. Progent’s disaster recovery planning experts have extensive backgrounds integrating DoubleTake/Carbonite technology into small company information networks to achieve a high level of fault tolerance and business continuity capability at an affordable price.
Remote Support and Setup ASA 5500-X Firewall
Firesight Technology Consulting Services
The latest generation of ASA 5500-X Series of firewalls with Firepower Services provide substantially more value than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-premier CCIE network consultants can help your company to manage your existing PIX or Cisco ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, integrate, optimize, manage and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.
WSUS Specialists
Microsoft SUS Consulting
Microsoft Windows SUS allows IT managers to deploy and monitor the latest Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support staff can completely and easily manage the installation of patches that are released through Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial configuration of Microsoft Software Update Services such as planning the Microsoft WSUS deployment, configuring user's workstations, establishing the Group Policy parameters, and making sure your Microsoft Software Update Services GPO is associated with an Active Directory container appropriate for your network environment.
At Home Workers Collaboration Network Engineer
Telecommuter Collaboration Troubleshooting
Progent can assist small and medium-size companies to implement collaboration software to make it easy for their remote workforce to benefit from productive teamwork with fellow workers and clients.
Linux Consultant Services
Urgent Red Hat Linux Consulting
Progent's Linux support experts provide small companies and software developers support for administering and supporting Linux computers that operate with Microsoft-based networks. Progent offers your organization contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This wide array of experience provides you with a convenient one-stop consulting firm to help you build and maintain a secure and reliable cross-platform connectivity and communications environment that supports Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux platforms including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.
Office SharePoint Server 2010 IT Consultant
Windows SharePoint Services Support Services
Progent’s Microsoft-certified consultants can provide companies of all sizes consulting, troubleshooting, and application development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that uses web-based technology for efficiently connecting people, groups and data. Microsoft SharePoint provides a central location for your employees or clients to access, organize, distribute and manipulate useful information, files, and applications and to communicate with one another. Microsoft SharePoint allows quicker and more intelligent decisions, more effective sharing across groups and more streamlined business practices. Windows SharePoint Services connect employees, customers, workgroups and major tasks with the knowledge they’ve developed in a way that makes data convenient to locate, retrieve and re-use. Progent's certified SharePoint experts can help you to maintain your current SharePoint solution or migrate to the latest release of SharePoint.
iPhone and Active Directory integration Technology Consulting Services
Emergency IT Consultant iPhone and Cisco firewall integration
Progent offers cost-effective online assistance to assist you to design, configure, and fix any facet of your iPhone and Windows integration efforts and is available for short-term tasks to help you get past specific technical bottlenecks or long-term engagements to help you complete business-critical initiatives on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you create or support a resilient, protected and scalable infrastructure that aligns with your computing model. Progent can also provide remote or on-premises training for individuals or groups to help manage and use your iPhones and iPads in a secure, collaborative environment that optimizes the business value of your IT network.
Microsoft Certified Expert Consulting Services ISA 2004
ISA 2004 Setup and Support
Progent's certified ISA Server consultants have extensive backgrounds developing corporate security designs for information systems with multiple sites, mobile workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size company plan and implement an installation of Microsoft ISA Server 2004 that supports your IT security requirements without restricting your productivity.
Top Rated On-site Technical Support Linux Network Monitoring
Nagios On-site Support
Nagios and MRTG are useful, license-free monitoring tools that run with Linux and can be deployed to analyze UNIX/Linux environments, MS Windows systems, or mixed-OS networks where Linux and Windows run side by side. Nagios lets network support engineers to monitor system services including POP3, HTTP, SSH, and NNTP. MRTG lets you track the traffic in and out of SNMP network devices such as servers, routers, and switches. Progent's system monitoring engineers can show you how to use both these utilities to tune and troubleshoot your system.
Windows Server 2008 DirectAccess Network Engineer
Support and Help Windows Server 2008 Active Directory
Progent's Microsoft-certified consultants can assist you you to calculate the benefits of Windows Server 2008 for your business, create test systems and migration plans, integrate Windows Server 2008 with your IT infrastructure and workload, train your IT personnel how to run new administration tools, and provide continuing consulting and troubleshooting via low-cost options such as Helpdesk service and remote technical assistance.
SCCM 2007 Troubleshooting IT Services
SCCM 2007 Upgrade IT Consultants
Progent's Microsoft-certified consultants can assist your organization to maintain System Center 2007 Configuration Manager (SCCM 2007) to simplify administration, enhance security, and increase productivity by ensuring that operating systems and applications are always up to date, managing product licenses, and reporting resource usage profiles to help you make smart purchasing decisions. Once you are set to upgrade your SCCM 2007 change management solution, Progent can help you to plan and implement an efficient migration to System Center 2012 Configuration Manager.
CISA Certified Security Expert Professionals Help Desk Call Center
Online HelpDesk Call Center Technical Support Services
The Help Desk Call Center service delivery structure adopted by Progent's Technical Response Center offers small businesses an dependable alternative to reliance on freelance service individuals by offering extensive expertise shared by multiple support teams, optional 24x7 availability of urgent assistance, fast escalation to top-level experts for solving the most difficult problems, service consistency and reliability, prompt follow through enforced by seasoned support managers, a selection of convenient techniques for initiating support tasks, plus a high level of process transparency enabled by trouble ticket tracking and accessible through a web portal.
Expert Microsoft Certified Project Server Computer Support Company
Top Ranked Microsoft Certified Sharepoint Services Information Technology Outsourcing Firm
Progent's Microsoft-certified experts can provide computer support and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent’s support professionals can help you plan, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint, Windows Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager (SCOM).
Mac Office Excel Learn
Mac Office Word Education
Progent can provide one-on-one education customized for people who wish to broaden their understanding of the Apple macOS and OS X operating system, Mac computers, or Mac office applications including Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one online classes for Mac application software.
Computer Consulting Company SMB
Mid-sized Company Small Business IT Support Firms
Progent provides technical support for medium size businesses with 100 to 250 system clients. The mid-size company or work group has typically been an underserved part of the market for IT consulting services. The overhead and support access models of large outside service organizations make them too costly for the typical mid-size company or small medium business (SMB), which usually relies on a modest IT budget with which to support an IT system whose advanced technology and capability are often similar to the networks of far bigger companies. Progent's support delivery model, which takes great advantage of online service, virtual office technology and proactive network monitoring, dramatically reduces the IT maintenance expenses of a small-medium business while offering the mid-size company with big-company service from certified, world-class experts with background in a broad range of small business network solutions. If your mid-sized company or small business is searching for the quality of IT help appropriate for a mid-size office without budgeting enterprise costs, you need Progent.
24x7x365 Microsoft Windows Server 2012R2 Technology Consulting
After Hours Windows Server 2012 R2 Virtual Fibre Channel Technical Consultant
Progent's certified professionals can help you to assess the advantages of Windows Server 2012 R2 for your company, create test systems and rollout plans, optimize your infrastructure for on-premises, multi-location, cloud-based, and partial-cloud datacenters, train your IT management staff, develop a corporate-wide security strategy, automate IT management, help with application development, and build and test a disaster recovery/business continuity plan.
Small Office Outsourcing IT
Small Business Outsourcing Small Business
Progent is a leading innovator in economically providing world-class network support to small businesses. Progent's success in handling the IT service needs of the historically underserved small business sector is the combined outcome of major technical and operational breakthroughs that have removed a great deal of the traditional costs out of managing IT support, added unmatched professional skill into the support mechanism, and dramatically accelerated the repair process.
Meraki MR53 Access Point Support and Integration
CCIE Expert Certified Meraki MR18 Access Point Consulting
Progent's Cisco Meraki wireless AP experts offer remote and on-premises support to assist businesses of any size to design, install, maintain, upgrade or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to configure and manage Meraki-based wireless infrastructure for sites that range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products including Catalyst and Nexus switches, routers and firewalls to build a cohesive ecosystem that provides identical connectivity, performance, security, manageability and availability for wired and Wi-Fi clients regardless of their location or device.
On-site Support Microsoft Windows Server 2016
Windows 2019 Server Integration
The sophistication and integration requirements of Microsoft Windows Servers calls for an IT consulting firm with hands-on experience and in-depth knowledge in planning and integrating seamless, end-to-end network technology systems. The experience of Progent's Microsoft-certified experts, which averages more than 10 years supporting Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your strategic objectives. Progent’s IT support can help you with planning, installing, managing, and troubleshooting Windows Server solutions that increase the business value of your IT system. Progent’s consultants can assist you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other clients.
Video IP Phones IT Consulting
IP Endpoints Information Technology Consulting
Progent's Cisco CCIE-certified IP phone and video IP phone experts can help you to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Unified CM, formerly known as CallManager, or with Unified Communications Manager Express to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, deploying Cisco ISR routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.
Remote PC and Smartphone Network Consulting Experts
Microsoft Certified Partner Desktop VPN Solution Provider
Progent's remote connectivity and wireless synchronization experts can help your business to design and configure connectivity solutions for off-site desktop PCs, notebooks, and smartphones so they work tightly with your information network, enabling you to improve the productivity of your remote workers.
Technology Consulting Exchange 2013 VoIP
24x7 Exchange 2013 Compliance Technical Support Services
Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Exchange Server 2010 and delivers important innovations plus a redesigned structure. These enhancements favorably impact vital IT areas such as ease of administration, high availability (HA), security and compliance, operational costs, teamwork, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange 2013, create an efficient test and rollout plan, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent also offers affordable remote consulting and management for Exchange Server 2013.
Anti-Virus Design and Installation
Support Services Anti-Spam
E-Mail Guard is Progent's affordable antispam and virus defense solution that offers small businesses enterprise-quality defense against spam, viruses, DHA attacks, and other varieties of email-borne assaults on IT systems. E-Mail Guard is based on Postini's perimeter management technology, a sophisticated suite of web-managed antispam and virus defense services that stop email attacks before they can penetrate the company firewall. Perimeter Manager also allows administrators monitor and control their email systems, regardless of server platform, hardware technology, or data center location.
Microsoft Windows 10 ADK Engineers
Windows 10 Edge Computer Consultant
Progent's Windows consultants can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Online and on-premises assessment and migration services for Microsoft Windows 10 provided by Progent include ROI analysis, project management, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile management and synchronization, telecommuter access, data and identity security, automated deployment and management, network design, wired/wireless convergence, disaster recovery planning, group and personal training for IT support personnel and users, and post-migration Call Center support services.
Exchange 2000 Server Upgrade Online Technical Support
Consulting Microsoft Exchange Upgrade
Progent is one of the most qualified information technology consulting companies for integrating e-mail systems powered by Exchange 2000 Server. Progent specializes in helping small and mid-size companies derive all the advantages of Exchange 2000 under typical scenarios such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 Server administration.
Aironet Wave 2 AP IT Services
Aironet Wireless AP On-site Support
Progent's Cisco certified Wi-Fi consultants offer economical remote and on-premises help for legacy and current Wave 2 Aironet Wi-Fi APs and Progent can assist you to design and maintain wireless solutions that include indoor and outdoor/ruggedized Aironet access points.
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