Expanding your telecommuter workforce can have a major impact on network infrastructure, security, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Chandler company to select the right tools and follow leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent offers support services ranging from on demand guidance for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can assist Chandler, Arizona businesses to with any aspect of building a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, endpoint security, backup/restore solutions, and centralized management.

Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure required to support an at-home work environment can be especially complicated if you have to manage a combination of personal equipment such as desktop computers and notebooks, routers, and Wi-Fi APs from different vendors and with a variety of OS software and firmware levels. Progent's background providing online support for both outdated and modern technologies in remote office solutions allows you to make cost-effective use of your existing infrastructure and offers fast access to top-tire consultants for implement essential upgrades. Support services available from Progent to help your company to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network technology allows you to establish a safe connection for authenticated at-home workers to use IT assets situated at your corporate data center or in a public cloud. Progent's consultants can help your company to deploy and manage VPN connections between your teleworkers and your key network resources by providing online VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can assist your at-home workers to set up Cisco's popular AnyConnect software to provide secure VPN connections for a broad selection of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products enable a telecommuter to see and interact with a remote PC's desktop. This gives IT managers significant control over the computing ecosystem of telecommuters and offers them a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach at-home computer networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewalls. Progent offers top-tier online support for configuring routers from a variety of manufacturers. See router configuration support from Cisco-certified consultants.
  • Home Wireless networks, often supporting the whole family and visitors, are commonly utilized by at-home employees to connect to their router for work. This can cause performance and security issues. Progent can assist businesses to resolve these issues by delivering services like Cisco Aironet configuration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti wireless access point setup assistance.
  • Internet access methods affect the performance and availability of connections between at-home workers and the company network. Business-critical applications might require backup Internet connections in the event the normal connection breaks. Progent can provide guidance for identifying service providers, picking sensible service packages, and integrating fault-tolerant Internet access. Refer to Internet connectivity integration services.

VoIP Integration for Telecommuters
Extending the business PBX system to accommodate telecommuters is critical to supporting an effective work-at-home solution. A broad range of cloud-based IP voice platforms are used by small and mid-size businesses to support teleworkers. Many enterprises rely on Cisco's modern or older platforms for VoIP solutions. Progent can help organizations of all sizes to design or tune a telecommuter IP voice environment that delivers the versatility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist businesses tune their existing Cisco VoIP environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony features to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia software used across the network. Unified Communications Manager manages additional mixed media services like unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's CUCM support, see Cisco Unified CM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent can help you to support your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other early VoIP products, visit Cisco CallManager consulting.
  • Cisco IP Gateways enable integration with PSTN networks and with clients working outside the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to work with these VoIP solutions and deliver online configuration and debugging expertise.

Voice/Video Conferencing for Telecommuters
A wide selection of voice/video conferencing platforms from major technology companies enable virtual meetings, video conferencing, chat sessions, and screen sharing for both onsite users and telecommuters. Many companies utilize multiple products to meet the needs of their various partners and customers. Progent's communications experts can assist your organization to manage your current voice/video conferencing environment and optimize the engagement of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications product that enables real-time presence, instant messaging, audio and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can assist you to configure and manage Skype for Business clients to support your at-home workforce. For details about Progent's support expertise for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's group video phone app for compatible iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for video sessions. To learn more about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for training. To learn more about Progent's support expertise for Webex as well as for additional video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with capabilities that include voice/video conferencing, threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and help you to optimize your network infrastructure to run them.

Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a powerful environment of productivity apps that create a consistent user experience for sharing information throughout a corporate network and on a broad range of endpoint devices. Progent has provided online consulting services for Microsoft SharePoint and Exchange since their initial publication and can help your company to configure these flagship collaboration platforms to optimize the effectiveness of your remote workers.

SharePoint Deployment Experts for Remote WorkersSharePoint utilizes web entities to allow collaboration and information delivery by providing policy-driven access to data, business processes, and utilities for looking through company-wide information silos. SharePoint permits you to create secure portals that permits at-home workers to see and edit aggregated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. For details about Progent's SharePoint expertise, visit SharePoint integration and development consulting.

Exchange Configuration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, go to planning and configuration expertise for Exchange Server.

Microsoft Onedrive Integration Consultants for At-Home WorkersOneDrive is Microsoft's collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. Remote workers can save files to OneDrive, and co-workers anywhere can access them securely via a browser. Provided with Office and Microsoft 365, OneDrive enables at-home employees to co-edit documents. Edits created offline are automatically synced when you reconnect to the Internet. To find out about Progent's support services for OneDrive, visit Onedrive integration experts.

Public Cloud Integration for Remote Workers
Progent can provide advanced online support for helping businesses to create, manage and troubleshoot cohesive network models that incorporate internal data centers, teleworkers, branch offices, plus cloud services. Progent can provide expertise for all types of cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help remote workers fix issues with public cloud connectivity, identity, and security.

Microsoft Azure Integration for At-Home WorkersAzure is a leading platform for cloud software and services that allows you to use IT infrastructure, servers, and key apps hosted on Microsoft's massive cloud. Azure offers more than one hundred services services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data protection. Progent can help your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also show you how to create secure access to Azure services for telecommuters by configuring and debugging firewall appliances and VPN IPsec tunnels. For information about Progent's consulting expertise for Azure, visit Azure consulting.

Microsoft 365 Integration Services for Remote WorkersMicrosoft 365, formerly called Office 365, is Microsoft's growing family of business productivity software and cloud-based services available by subscription. Microsoft applications and cloud services are provided in a selection of plans intended for users ranging from individuals and households to major enterprises. Progent offers fast and affordable online access to consultants familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to evaluate the various subscription plans offered with Microsoft 365 and deploy 365 apps for your remote workers in a way that delivers top business value. For information about Progent's expertise for Microsoft 365, visit Microsoft 365 consulting support.

Microsoft 365 Exchange Online Integration Services for TelecommutersExchange Online is one of the most popular applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of reduced spending for data center infrastructure, simplified management, dynamic scaling, high availability, and additional advantages associated with public clouds. Microsoft has engineered Exchange Online to run transparently with on-premises deployments of Exchange, enabling you to create hybrid cloud/onsite networks. Progent's Exchange consultants are available for occasional assistance to get you through challenging technical roadblocks and can also provide comprehensive project management services to ensure your remote workers have convenient and safe access to your Exchange Online deployment. For details Progent's support services for Exchange Online, see Exchange Online configuration and support expertise.

Amazon AWS Integration Services for Remote WorkersAmazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the industry's biggest source of cloud-based services. Progent offers quick and economical online access to cloud integration experts who can assist your business to design, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help your company to create a high-uptime network model so your employees have a productive computing environment whether they are working from your headquarters, a branch office, at home, or on the move. For details about Progent's support services for Amazon AWS, refer to Amazon AWS consulting support.

Google Cloud Platform Integration Services for At-Home WorkersGoogle Cloud (GCP) is a leading collection of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to scale your current IT resources with the Google Cloud, and Progent's database experts can show you how to make your key applications cloud friendly so your at-home workers can benefit fully from Google Cloud Platform services. Progent can assist you to deploy VMs on GCP Compute Engine, plan an efficient storage solution with GCP Storage services, and streamline access control for telecommuters with Google Cloud Identity services. Progent can also assist your organization to utilize GCP's management tools to control and monitor your Google Cloud ecosystem. To find out, go to Google Cloud Platform (GCP) consulting support.

Help Desk Support for At-Home Workers
A rapid, enterprise-wide changeover to a from-home workforce, which might be driven by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center services leverage Progent's extensive network of online technical support experts combined with world-class ticketing and follow-up technology to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to check or edit their active tickets, enter information, and upload screenshots and attachments. Support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service enables your business to expand your current Call Center staff by splitting responsibilities for Help Desk support services seamlessly between your in-house IT support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution utilizing the leading professional services automation tool for managing service requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can help your business to deliver world-class IT support to your from-home workers, refer to Progent's Support Desk supplementation Services.

Security and Compliance for At-Home Workers
Work-from-Home employees typically utilize their personal devices and usually operate in an unsecured physical environment. This situation increases their susceptibility to malware threats and calls for careful deployment of firewalls, AV tools, multi-factor authentication, remote monitoring, thorough end-user training, and the development of security policies built on leading practices. Progent's seasoned group of IT security solutions consultants can help your business to design, configure and maintain an effective cybersecurity solution that protects critical IT resources in networks that incorporate an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to build a network environment that can be securely utilized by on-premises users and by at-home workers, mobile employees, vendors, customers, and other stakeholders. Modern firewall appliances allow you to configure and manage different permissions to different groups of users and to expand your network and modify your security profile as your company evolves and as network attacks grow increasingly complex. Progent works with both new and legacy security devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration services, go to firewall integration and support expertise.

Remote Security Monitoring and Management Services for TeleworkersOnline Endpoint Security Monitoring makes it easy to watch over the various computers used by an at-home workforce and either block or spot and respond to the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is installed on each protected endpoint, watching all activity and utilizing advanced machine learning and full execution context from SentinelOne to detect zero-day attacks at inception. When an attack is spotted, ProSight Active Security Monitoring instantly disconnects the infected endpoint from the corporate network to contain the threat. Since the ProSight ASM agent is autonomous, endpoints stay secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, see remote endpoint monitoring for an at-home workforce.

Two-factor Authentication Services for Remote WorkersProgent's Duo MFA Managed Services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are requested to verify your identity on a unit that only you have and that uses a different network channel. A broad selection of devices can be utilized for this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To learn more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your network to all types of outside and internal security attacks for a network that incorporates an at-home workforce. Progent can run online, automated security analysis scanning for rapidly and affordably uncovering a broad range of security gaps that can be surfaced over the Internet. Progent's endpoint security audit experts, which can be provided by security experts with top certifications such as CISM, CISSP, and GIAC, can help your company to audit your workflows and governance policies and review your IT architecture to enable you to implement top-level security for your remote workers.

NodeZero Pentetration Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver automated threat assessment of your at-home environment as well as your internal and perimeter networks so you can identify, rank, fix, and confirm security weaknesses before threat actors can exploit them. Progent can help you to deploy NodeZero to perform thorough penetration tests of your network perimeter and your internal IT infrastructure so you can evaluate your present security profile. Progent's NodeZero experts can also assist you to strengthen your network security and can assist you to plan and deploy a cohesive cybersecurity ecosystem that simplifies management and delivers maximum protection for on-premises, cloud-based, at-home, and perimeter IT resources. To learn additional details about Progent's threat analysis services powered by on NodeZero's penetration test platform, visit Consulting Services for NodeZero's Pentest Products.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper describing key areas to focus on for securing an IT environment that supports telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
Data Protection involves saving and recovering critical data so as to prevent data loss and minimize restoration time in case of storage failures resulting from hardware issues, software glitches, user error, malware, or other causes. Reliable data protection solutions can be especially challenging to architect and maintain in hybrid environments that incorporate private data centers, public clouds, and an at-home workforce.

  • Backup/Recovery solutions for teleworkers must cover diverse types of personally owned endpoints. Progent can provide quick online access to experts familiar with a wide array of products for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, tablets and handhelds. Popular backup/recovery solutions supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources distributed across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud-based storage and includes fine-grained recovery and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically anticipate scenarios that call for a quick changeover to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity planning specialists can assist your company to produce, document and validate a DR/BC strategy that includes the process of moving to telecommuting.

Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager offers a centralized environment for protecting critical data by controlling on-premises, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises computers and software. Managed endpoint computers can be personally owned or company owned. Network admins managing the enrolled endpoint computers of at-home workers can utilize Intune to deploy and validate applications on managed devices, push patches and certificates, set up policies for accessing data and networks, set passwords, create VPN tunnels, determine how teleworkers share information, establish threat defense, ensure compliance, and wipe corporate data from lost, stolen or decommissioned devices. Intune works with Apple iOS, Google Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and how Progent can help you to use Microsoft's Endpoint Management to administer the endpoint computers of your at-home workforce, go to Intune mobile endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that allows network administrators to keep off-premises endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management along with VMware's Horizon virtual application delivery platform for authorization control, application management, and setup management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product via a one-time purchase. Top features of VMware Workspace ONE include fast remote deployment of out-of-the-box notebooks, immediate onboarding of new employees, policy setting and enforcement for all classes of endpoints, aggregated reporting and analytics, email encryption, and integration with Microsoft apps and cloud products. To learn about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Chandler, Arizona organization, call 1-800-993-9400 or refer to Contact Progent.