Chandler Remote Workforce Integration Consultants
System Planning, Setup, Management and Troubleshooting Consulting Experts
Expanding your telecommuter workforce can have a major impact on IT infrastructure, security/compliance, and company workflows. Progent has two decades of experience helping businesses of all sizes to plan, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can help your Chandler organization to pick the right tools and follow best practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and delivers maximum value. Progent can provide services ranging from as-needed expertise for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can help Chandler, Arizona companies to with any facet of building a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, security monitoring, data protection solutions, and unified management.
Infrastructure for Telecommuters
Configuring the physical and software infrastructure needed to support a remote workforce can be especially challenging if you must accommodate a mix of worker-owned equipment such as PCs and laptops, Internet routers, and Wi-Fi appliances from different manufacturers and with a mix of OS software and firmware releases. Progent's background providing online support for both legacy as well as current IT products in virtual office solutions enables you to make efficient use of your existing infrastructure and offers ready access to expertise for implement necessary updates. Support services available from Progent to assist your company to implement a productive work-at-home ecosystem include:
- Virtual Private Network (VPN) connectivity makes it possible to establish a secure connection for authenticated at-home employees to access IT resources situated at your company datacenter or in a public cloud. Progent's consultants can assist you to configure and maintain VPN access between your at-home workforce and your key network resources by providing remote VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can help your remote workers to utilize Cisco's AnyConnect client software for safe VPN tunneling for a wide range of devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to see and interact with a data center computer's desktop. This technology gives network managers significant control over the digital ecosystem of at-home employees and offers remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home computer networks to the Internet and support VPN connections, home wireless connectivity, and firewalls. Progent offers expert online support for deploying home routers from a variety of vendors. See router configuration support from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by families and guests, are frequently utilized by at-home employees to connect to their Internet router for work. This can create throughput as well as cybersecurity problems. Progent can assist businesses to mitigate these issues by delivering expertise like Cisco Aironet integration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi AP integration help.
- Internet access solutions impact the performance and availability of connections between telecommuters and the company data center. Business-critical processes might demand redundant Internet access in case the primary connection fails. Progent offers guidance for picking service providers, choosing sensible bandwidth and data volume offerings, and integrating high-availability Internet access. Refer to Internet access integration services.
VoIP Solutions for At-Home Workers
Expanding the company PBX environment to include remote users is critical to supporting a productive work-at-home solution. A variety of cloud-centric VoIP products are used by small and mid-size businesses to support telecommuters. Many larger organizations depend on Cisco's modern or older platforms for IP voice solutions. Progent can help organizations of all sizes to design or maintain a remote IP voice service that delivers the versatility, convenience and security needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist businesses optimize their current Cisco IP voice environments to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony features to devices like IP phones, media processing platforms, VoIP gateways, and mixed media applications deployed throughout the network. Unified Communications Manager manages other mixed media services like messaging, video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, refer to CUCM consulting services.
- Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can help your company to maintain your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony products. For details about Progent's expertise for CallManager and Cisco's other older VoIP products, see CallManager expertise.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients working beyond the corporate firewall such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to work with these solutions and deliver on-demand integration and debugging expertise.
Voice/Video Conferencing for Telecommuters
A wide range of video conferencing products from major technology companies enable virtual meetings, video and voice conferencing, chat, and screen sharing for both local users and teleworkers. Many organizations use a mix of conferencing products to accommodate their various partners and customers. Progent can assist you to maintain your existing conferencing environment and enhance the engagement of your remote workforce.
- Skype for Business is Microsoft's popular communications product that supports real-time presence, IM, audio and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can help you to configure and manage Skype for Business clients to support your at-home employees. To learn more about Progent's support expertise for Skype for Business, visit Skype for Business consulting experts.
- FaceTime is Apple's multiuser video phone app for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 concurrent users for voice/video calls. To learn more about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most computing devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for training. For details about Progent's support services for Webex as well as for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with capabilities such as voice/video calling, persistent chat, plus file sharing. For details about Progent's support services for Microsoft Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and assist your business to tune your network architecture to run them.
Microsoft Integrated Collaboration Software for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office suites, providing a powerful environment of productivity apps that deliver a consistent user interface for exchanging information across a corporate network and on a broad selection of endpoint computers. Progent has provided remote consulting services for SharePoint and Exchange since their original publication and can assist your company to configure these critical collaboration products to optimize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Developed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, as well as file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly called Azure Active Directory) for supporting its full range of capabilities. To learn more about Progent's support services for Microsoft Teams and Teams Premium, visit solution design and deployment consulting for Microsoft Teams.
SharePoint utilizes web entities to enable collaboration and information delivery by offering policy-based delivery of content, workflow, and utilities for searching through enterprise-wide business data. SharePoint permits you to build protected web portals that allows remote workers to view and edit consolidated business intelligence via Wikis, Blogs, social networking sites, and Web Parts. For information about Progent's SharePoint consulting services, visit SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, see integration consulting for Exchange.
OneDrive is Microsoft�s collaborative cloud-based storage service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and co-workers can retrieve them safely through a browser. Provided with Microsoft 365, OneDrive enables home employees to co-author documents. Edits created offline are automatically synced when you reconnect to the Internet. For details about Progent's consulting expertise for Microsoft OneDrive, go to Onedrive configuration experts.
Public Cloud Integration for Remote Workers
Progent offers advanced online support for helping businesses to create, manage and repair cohesive network models that include internal data centers, at-home workers, branches, plus cloud resources. Progent offers expertise for all modes of public cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix problems with cloud access, authentication, and security.
Microsoft Azure is a leading family of public cloud software and services that allows you to utilize infrastructure, virtual servers, and key applications hosted on Microsoft's extensive cloud. Microsoft Azure features over one hundred services services including the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help you to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for telecommuters by setting up and troubleshooting firewall appliances and VPN tunnels. To find out about Progent's expertise for Azure, go to Azure consulting.
Microsoft 365, formerly branded Office 365, is Microsoft's popular suite of client productivity applications and cloud-based services available by subscription. Office applications and services are provided in a selection of bundles designed for users ranging from students and households to large corporations. Progent offers fast and easy remote access to experts familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to evaluate the various subscription plans offered with Microsoft 365 and configure 365 apps for your teleworkers to achieve maximum business value. For information about Progent's support services for Microsoft 365, refer to Microsoft 365 consulting support.
Microsoft 365 Exchange Online is one of the most popular cloud-based applications in the Microsoft 365 product line. Exchange Online offers the advantages of reduced costs for physical infrastructure, easier management, on-demand scaling, high reliability, and other benefits associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run transparently with local Exchange environments, allowing customers to create hybrid cloud/onsite information systems. Progent's certified Exchange consultants are available for occasional help to get you through challenging IT bottlenecks and also offer comprehensive project management services to make sure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting services for Microsoft 365 Exchange Online, go to Exchange Online integration and support expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the industry's leading source of cloud services. Progent can provide rapid and affordable online access to cloud integration experts who can help your business to plan, deploy, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help you to build a high-availability network model so your employees have a consistent computing environment regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. For information about Progent's expertise for Amazon AWS, visit Amazon AWS consulting expertise.
Google Cloud Platform is a leading collection of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to expand your existing IT resources with the Google Cloud Platform, and Progent's DBA consultants can help you make your mission-critical apps cloud ready so your teleworkers can benefit fully from Google Cloud services. Progent can help your organization to deploy VMs on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage services, and simplify identity management for teleworkers with Google Cloud Identity services. Progent can also help your business to utilize GCP's unified management tools to administer and track your Google Cloud environment. For information, visit Google Cloud Platform (GCP) integration services.
Help Desk Call Center Support for Remote Workers
A fast, company-wide transition to a telecommuter workforce, which might be activated by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center services.
- Progent's Standard Call Desk services utilize Progent's nationwide team of remote IT support experts along with world-class ticketing and follow-up technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC technical support from help requests to ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or edit the status of their current trouble tickets, enter information, and upload screen captures or attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to resolve advanced issues. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Supplemental Service enables your business to supplement your current Help Desk organization by sharing responsibilities for Help Desk support seamlessly between your regular IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Call Center service uses a co-sourcing support solution based on the leading professional services automation platform for managing help requests and ticketing, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can enable your business to provide world-class IT support to your from-home workers, visit Progent's Help Desk augmentation Services.
Cybersecurity for At-Home Workers
Work-from-Home employees commonly use their personal computers and usually work in an unsecured physical area. This increases their vulnerability to cyber attacks and requires judicious deployment of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive end-user training, and the creation of security policies built on best practices. Progent's veteran team of cybersecurity solutions consultants can assist you to design, deploy and maintain a compliant cybersecurity solution that protects critical information assets in networks that include remote workers.
Firewalls enable you to build a network that can be securely accessed by local users as well as by teleworkers, mobile users, vendors, clients, and other stakeholders. Modern firewall appliances allow you to configure and manage appropriate permissions to various classes of users and to scale your IT network and modify your security as your business evolves and as network attacks grow more sophisticated. Progent supports both current and legacy firewall appliances from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall configuration expertise, see firewall configuration and support expertise.
Online Endpoint Monitoring makes it easy to track the disparate devices used by telecommuters and either block or identify and respond to the latest threats such as ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is installed on every secured endpoint device, watching all activity and utilizing advanced AI technology from SentinelOne to detect new attacks before they can spread. When a cyberattack is discovered, ProSight ASM immediately disconnects the impacted endpoint device from the network to quarantine the threat. Because the ProSight ASM software agent is self-contained, endpoint devices remain protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, go to remote endpoint monitoring for an at-home workforce.
Progent's Duo authentication Service Plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity via a unit that only you possess and that uses a different network channel. A broad selection of out-of-band devices can be used for this added form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register several validation devices. For details about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can assess the exposure of your information system to all classes of outside and local security attacks for an environment that includes an at-home workforce. Progent can deploy remote, automated cybersecurity analysis software for quickly and economically uncovering a wide variety of security weaknesses that can be found via the Internet. Progent's endpoint security assessment experts, which can be provided by network security experts with top certifications such as CISA, ISSAP, and GIAC, can assist your business to evaluate your operations and policies and review your network architecture to enable you to implement the highest level of security for your at-home workers.
Horizon3.ai's NodeZero PEN Testing Platform is a cutting-edge penetration test (pentest) product family that supports autonomous testing of your at-home connectivity solution as well as your internal and perimeter networks to help you identify, rank, fix, and confirm security vulnerabilities before threat actors can take advantage of them. Progent's pentest experts can assist you to use NodeZero to perform thorough pentests of your network perimeter and your internal IT infrastructure so you can evaluate your current security posture. Progent's NodeZero experts can also help you to strengthen your network security and can assist you to design and deploy a unified cybersecurity strategy that streamlines management and provides optimum cyber defense for on-premises, cloud-based, remote, and perimeter IT resources. To learn additional details about Progent's threat assessment solutions powered by on NodeZero's penetration test products, visit Consulting Support for NodeZero's PEN Test Platform.
Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper about critical areas to concentrate on for protecting a network that supports telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
The field of Data Protection covers saving and restoring critical information so as to avoid data loss and minimize recovery time in case of storage problems due to hardware breakdowns, software glitches, user mistakes, malware, or other causes. Reliable data protection strategies can be especially challenging to architect and manage in hybrid environments that incorporate private data centers, cloud resources, and an at-home workforce.
- Backup/Restore solutions for telecommuters must address diverse kinds of personally owned endpoint devices. Progent can provide fast remote help from experts knowledgeable about a broad array of products for protection Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iPads and handhelds. Popular backup/restore solutions supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources spread across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and includes fine-grained restore and unified management.
- Disaster Recovery/Business Continuity plans often anticipate circumstances that require a quick changeover to a work-at-home environment. Progent's expert disaster recovery planning experts and business continuity planning specialists can assist your business to develop, document and test a DR/BC strategy that includes the logistics of switching to an at-home workforce.
Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager offers a unified environment for protecting critical data by controlling onsite, mobile, and home-based endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and software. Remote endpoint devices can be user owned or business owned. Network admins managing the enrolled endpoint computers of teleworkers can use Intune to deploy and authenticate applications on devices, push updates and certificates, configure rules for permission to access information and networks, manage passwords, create VPN connections, determine how telecommuters share data, establish threat defense, ensure security compliance, and erase sensitive information from lost, stolen or deactivated devices. Microsoft Intune runs with Apple iOS, Android, Windows, and macOS/OS X computers. For information about Microsoft Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to manage the devices of your at-home workers, visit Intune remote device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that helps network administrators to keep offsite endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual software delivery platform for identity control, application management, and configuration management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product through a perpetual license. Top capabilities of VMware Workspace ONE include rapid over-the-air provisioning of new notebooks, immediate onboarding of new users, policy setting and enforcement for all categories of endpoints, aggregated management reporting and analytics, email encryption, and integration with Microsoft applications and cloud services. To learn about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote device management expertise.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Chandler, Arizona organization, call
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CISM Certified Cybersecurity Management Consultant
Professional Security Management
Progent can provide the expertise of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization describes the basic capabilities and worldwide standards of performance that information security managers are required to master. It provides executive management the assurance that those who have earned their CISM credential have the background and knowledge to provide efficient security administration and support services.
Forefront TMG Online Support
Forefront TMG 2010 Remote Technical Support
Forefront TMG 2010 is based on the powerful security technologies of Internet Security and Acceleration Server and provides a easily managed web gateway that acts as a one-server solution for a variety of security features such as an application layer and network layer firewall, URL filtering, antimalware, IPS, application proxy, VPN control, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway includes comprehensive web security reporting capabilities, allows custom reporting generated by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual server to cut costs and improve availability. Progent's Microsoft consultants can assist your company to plan and carry out pilot and production implementations; integrate Forefront TMG 2010 with Windows 2008, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; install Microsoft Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver ongoing support and repair services. Progent's consultants can also assist you to migrate economically to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
Security Audit Consulting
Security Audit Technology Professional
Progent's certified cybersecurity consultants can run cybersecurity evaluations of company-wide security to validate your organization's cybersecurity profile compliance with important industry cybersecurity standards. Progent can provide ongoing managed services for security monitoring, on-demand company-wide security audits, and targeted security evaluations for critical areas of cybersecurity like endpoints or cloud applications. Progent's certified security experts can also conduct extensive information security tests to determine your company's compliance with recognized industry security standards such as FISMA, PCI, and ISO.
CISA Certified Cybersecurity Organization
CISA Cybersecurity Audit Consultancy
The Certified Information Systems Auditor credential is a globally recognized achievement that signifies expertise in information system security auditing. Accredited by the American National Standards Institute, the CISA accreditation requires that consultants pass an extensive test given by the ISACA international professional association. Progent offers the services of a CISA-Certified Cybersecurity audit consultant able to help businesses in the areas of IS audit process, information technology administration, systems and architecture lifecycle, IT support, safeguarding of data assets, and disaster recovery preparedness.
High Availability Load Balancing Online Support Services
Cisco Content Services Switch - Cisco CSS Integration Support
Progent offers fault tolerant load balancing support that addresses system load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching technology such as F5 Networks 3DNS. High availability load balancing vendors for which Progent offers consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and ACNS, and F5 Networks BIG-IP.
Amazon AWS instances Programming Firm
Amazon EC2 migration Reporting
Progent can provide affordable online consulting to assist businesses of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design and review, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies.
Microsoft Access software programming Engineers
MCSE Expert Certified Reports Microsoft Access performance tuning
Progent can provide cost-effective remote consulting services for all editions of Office Access including desktop and browser-based versions and can provide expert assistance for application programming, database conversion, performance tuning, report design, and troubleshooting. Progent also offers custom webinar classes for Access application development and database administration.
24x7 ransomware cleanup and restore Professionals
Immediate Ryuk ransomware cleanup Specialists
Progent's experienced ransomware recovery consultants can help you to restore a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Technical Support SMS Server 2003 Migration
24x7 SMS Server 2003 Migration Professional
Progent's certified consultants provide small and medium size companies world-class consulting services for SMS Server and System Center Configuration Manager 2007, Microsoft's standard tools for update and deployment management. System Center Configuration Manager 2007 is the new name for the change management solution formerly known as SMS Server. System Center Configuration Manager provides a range of enhancements to SMS Server 2003 including comprehensive automation, integrated Windows Vista Windows Server 2008 support, NAP security support, and device driver management. Progent's Microsoft certified engineers can help you use SMS or System Center Configuration Manager effectively for streamlined OS and application installation, security patch control, software tracking, and software license compliance. Progent's consultants can also help your company to migrate efficiently from Microsoft Systems Management Server to System Center Configuration Manager 2007.
Exchange 2003 to Exchange 2010 Upgrade Consultants
Consultancy Exchange Server Upgrade
Progent can provide expert support for every phase of your Microsoft Exchange Server 2010 upgrade with services that include end-to-end project management, site analysis, project design and documentation, cost estimates of new software licenses and hardware required, recommended sourcing, pilot testing at customer location or at Progent's test facility, managing temporary coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the old servers, and training for client's IT staff and end users.
On Demand IT Staff Augmentation Online Help
Supplemental Staffing Professionals
Progent's short-term staff augmentation services allow you to respond to the need for IT professionals without incurring the costs and delays associated with identifying and recruiting reliable technical workers and without adding to your full-time workforce.
Private Cloud Integration Services
ProSight Hosting for Virtual Servers Engineers
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small company's production servers in an environment that gives the highest degree of dependability and expandability and is also easy to migrate to any data center. ProSight Virtual Hosting and management services are built upon proven virtualization technologies that allow small and midsize businesses with multi- platform IT systems to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class reliability and an unmatched level of vendor flexibility.
Immediate Google Cloud hybrid solutions Technology Professional
Hybrid cloud integration Specialist
Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources as well as one or more cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
ProSight Reporting Infrastructure Management Remote Troubleshooting
Consulting ProSight Reporting Network Infrastructure Monitoring
ProSight Reporting is a growing family of real-time reporting utilities designed to work with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
24 Hour VMware vSphere Integration Remote Support Services
VMware vCenter Server Consult
Progent offers the assistance of a certified VMware VCDX expert to help you plan, configure, manage and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for local datacenters, private and public clouds, or hybrid systems. Progent offers world-class knowledge for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent has in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that provide maximum availability, fault tolerance, and disaster recovery.
Jabber and WiFi Computer Consultants
Cisco Jabber Remote Consulting
Progent's Jabber consultants offer remote or onsite expertise to help businesses of any size to plan, deploy, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth support for the products, technologies and services that go into building a cohesive Jabber solution including Cisco network appliances and management software, Microsoft 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones, SIP interfaces, Wi-Fi systems, security and compliance, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and other pieces of a cohesive collaboration solution.
24/7 Specialists Fortinet 40 Series Firewalls
Fortinet FortiGate Firewalls Configuration
Fortinet next-generation firewalls (NGFWs) are leaders in delivering top throughput for SSL/TLS inspection. Progent's Fortinet firewall experts can help your business to deploy your Fortinet FortiGate security appliances to protect all your digital resources at the network perimeter, within the data center, at branches, and at the cloud edge.
After Hours Nephilim ransomware hot line Services
Consulting WannaCry ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help your business to halt the spread of an ongoing ransomware breach. Call 800-462-8800
CISSP-ISSAP Certified Technology Consulting Services
Professional ISSAP Certified Security Architecture
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of rigorous examination and extensive experience with information security design. ISSAP security experts have in-depth understanding of access management systems and methodologies, phone system and network security, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security specialists can help your company with all phases of architecture security.
PCLinuxOS Linux Consultants
Debian Linux Computer Engineer
If your company is developing Linux-based software in an environment that has Microsoft Windows-based servers, desktops, and office applications, Progent offers comprehensive network support outsourcing that frees you to concentrate on your area of high-value expertise without the constant hassle of managing your business network. Through the use of automated server monitoring and by providing remote and in-person assistance when your company needs it, Progent represents an economical solution for supporting an IT network that provides excellent dependability, protection, and performance. Progent's UNIX/Linux developer assistance services include comprehensive network support outsourcing, virtual server infrastructure, remote and on-site service and troubleshooting, network monitoring services, and Helpdesk services.
Cisco SIP Trunking Network Consulting
Cisco CUSP Specialist
Progent's Cisco-certified SIP integration experts can assist organizations of any size to plan, integrate, manage, debug and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks and offer affordable remote or on-premises support to assist businesses to move efficiently to a productive communications environment that delivers fast ROI. Progent's certified Microsoft collaboration consultants can assist you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business Server or Lync Server for access to a SIP-based IP PSTN trunk.
24x7 Online Help Exchange Server 2003
Specialists Microsoft Exchange 2003
Progent's Microsoft certified support team can show you how to design and deploy a smooth in-place Microsoft Exchange 2003 upgrade strategy that minimizes network disruption, simplifies long-term support demands, and makes your Exchange Server 2003 easy to manage. For complicated multiple server or multi-location upgrades, Progent offers the knowledge and experience to complete your move rapidly and affordably. Progent's Microsoft Exchange Server 2003 help, repair, and design offerings include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2003 that are best aligned to your business goals.
Exchange 2007 Information Technology Consulting
Engineer Exchange 2007
Progent's Microsoft certified support team can help you design and deploy an efficient in-place Exchange Server 2007 migration plan that avoids productivity disruption, reduces ongoing service demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multi-server or multi-site migrations, Progent has the knowledge and experience to finish your move quickly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and design offerings include expertise with the integration of third-party enhancements of Microsoft Exchange 2007 Server and the creation of unified messaging solutions based on Exchange 2007 Server.
Office 365 Excel Integration Troubleshooting
Microsoft 365 Exchange Online Integration Computer Engineer
Progent can assist your business to evaluate the wealth of subscription options offered with Microsoft 365, formerly branded Office 365, and configure your information network with Microsoft 365 so you realize maximum business value. Progent supports cross-platform networks that include Windows, macOS or OS X, and Linux software. Progent can also assist your business to create and maintain hybrid networks that seamlessly integrate on-premises and cloud resources.
Microsoft Experts On-site Technical Support Dynamics GP Software
24/7 Dynamics GP Accounting Support and Setup
Progent's Microsoft certified experts offer a variety of consulting services for Dynamics GP. Dynamics GP is a Microsoft accounting package and corporate management tool based, like all Microsoft financial solutions, on the expandable and familiar platform of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the latest version of Microsoft financial products in the Dynamics GP family, offers an affordable tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Dynamics GP is easy to install and configure, and with its modular design you are able to purchase only the capability you currently need, with the option to add clients and increase capabilities when necessary. Progent's Dynamics GP Software consulting engineers can help you install, configure and manage Dynamics GP/Great Plains 2010 as well as earlier versions of Microsoft Dynamics GP/Great Plains.
Microsoft and Cisco Authorized Expert Microsoft Access Coder
SQL Server Integration Services Development
Progent can provide remote and onsite consulting to assist you with any aspect of business intelligence (BI) reporting from debugging or enhancing applications to designing and deploying a comprehensive business intelligence environment. Progent's management reporting consultants can help you to support your current BI system, help you to upgrade reports from an outdated reporting platform to a modern one, and provide custom remote mentoring tailored to your specific requirements. Progent's management reporting and analytics professionals offer experience in the leading business intelligence reporting and visualization platforms such as Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot and Power View, and Report Designer.
Cisco Firepower Configuration Remote Technical Support
Outsourcing Cisco Firepower
Cisco's Firepower Next Generation Firewalls deliver a significant performance boost compared to Cisco's popular ASA 5500-X security appliances and offer unified management of advanced cybersecurity features like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to design and execute a smooth upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's subscription-based security services to build and centrally control network ecosystems that span branch offices, data centers, private clouds and public clouds.
Database Administration Technology Professional
Database Administration Consulting
Progent's certified database application developers offer businesses of any size online DBA and programming services for popular database products such as MS SQL Server, Oracle, MySQL, and Office Access. Consulting support available from Progent include software installation and configuration, database design and programming, administration support, synchronization solutions, capacity planning, performance optimization, data migration, security and compliance, backup and recovery options, problem solving, and training.
QTS Sacramento Internet Data Center Consult
QTS Data Center Engineer
The QTS (formerly Herakles) Data Center facility is situated in the earthquake-neutral Natomas area of Sacramento, CA. If your company is now utilizing the QTS data center as a colocation site or if your company is considering migrating your main or disaster recovery equipment to the Herakles data center, Progent offers a range of affordable consulting services that include colocation relocation, equipment deployment and updates, infrastructure optimization, project management services, virtualization configuration, offsite network monitoring, automated system administration, application programming, disaster recovery solutions, security assessment, and the support of the Progent Test Lab.
Windows Hyper-V 2016 Hybrid Cloud Troubleshooting
Windows Server Hyper-V 2016 Containers Support and Help
Windows Hyper-V 2016 utilizes key features initially designed for and proven on Microsoft Azure, one of the world's biggest public clouds. This dramatically improves the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by enhancing data security, availability, expandability, manageability, reliability and disaster recovery. Progent's Microsoft-certified consulting team can help you to evaluate the advantages of Hyper-V 2016 for your organization, set up test environments to verify the ability of Hyper-V 2016 to support your vital workloads, plan a cost-effective network architecture for a cloud-based or hybrid installation, create and carry out a smooth upgrade strategy, educate your IT management and support personnel, and provide as-needed consulting and debugging services to make sure that your Hyper-V 2016 solution gives you maximum business benefit.
MSP360 Ultimate Backup Support Services
MSP360 Desktop Backup IT Consulting
Progent's data protection experts can help you to design, implement and manage a backupup/restore solution built around MSP360 Backup software to protect your IT assets hosted on any leading public cloud. Progent offers monitoring and remote management to protect against data loss caused by human mistakes, software flaws, ill-intentioned insiders, and external assaults like ransomware.
Microsoft LCS Server Instant Messaging Support
Microsoft LCS Server IM Consultant
Microsoft Office Communications Server provides IM and Real Presence as part of an extensible, enterprise-grade package featuring enhanced protection, transparent compatibility with other Microsoft products, an extendable, standards-based development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can benefit from lower costs and improved operational efficiencies, increased individual productivity, and stronger IP security with this simple-to-manage, fault-tolerant solution. Effective deployments of Microsoft Office Communications Server require careful planning and thought prior to installation. Progent's Microsoft-certified professionals can deliver the expertise necessary to realize all the advantages of Office Communications Server throughout your whole organization.
Microsoft Office System Consulting Group
System Repair Microsoft
Progent's IT outsourcing services for small companies include planning Server 2003, .NET, and BackOffice environments, managing upgrades to Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, remote and in-person repair, resolving chronic IT problems, and producing a company-wide security strategy. Progent can show you how to maximize network availability and throughput with fault-tolerant configuration, resilient network architecture, and proactive server monitoring. Progent also offers project management help for large-scale upgrades and can help with needs assessment, resource inventory, bill of materials development, vendor selection, procurement logistics, and complete documentation. Progent's IT outsourcing help also includes training for office productivity software such as Microsoft Office XP.
Online Help Cisco Firewalls
Cisco Firewalls Integration
Cisco's PIX 500 Series firewalls have reached end of life and Cisco might not offer support these devices. Progent still provides technical support for Cisco's PIX firewalls to help you with maintenance and management and Progent can in addition help you assess if you should adopt next generation firewall technology from Cisco. Progent's Cisco technology experts can help you design and carry out a smooth migration to Cisco ASA 5500-X firewalls based on leading practices.
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