Enlarging your remote workforce may have a major impact on network infrastructure, cybersecurity, and company culture. Progent has two decades of background helping small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Chandler company to pick the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent offers services ranging from as-needed expertise for helping you past challenging IT bottlenecks to full project management to help you carry out business-critical tasks.

Progent's consultants can assist Chandler, Arizona companies to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security monitoring, backup/restore solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Setting up the network infrastructure required for an at-home work environment can be especially complicated if you must manage a mix of worker-owned equipment like desktop computers and notebooks, routers, and wireless appliances from various vendors and with a variety of operating systems and firmware levels. Progent's experience providing remote support for both legacy and current technologies in virtual office solutions allows you to make efficient use of your existing network infrastructure and offers ready access to expertise for making necessary updates. Services available from Progent to help you to create a high-functioning telecommuting ecosystem include:

  • VPN connectivity allows you to create a secure tunnel for authenticated remote workers to access IT assets situated at your corporate datacenter or in the cloud. Progent can help you to configure and manage VPN connections between your teleworkers and your key network resources by providing online VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your telecommuters to set up Cisco's AnyConnect client software to provide safe VPN connections for a broad selection of devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow a telecommuter to view and use a remote computer's desktop. This gives IT managers significant control over the computing ecosystem of at-home employees and offers remote users a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home computer networks to the Internet and support VPN tunnels, home wireless networks, and firewall services. Progent offers top-tier remote support for integrating home routers from a variety of vendors. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, often supporting the whole family and guests, are commonly utilized by telecommuters to connect to their Internet router for work. This can create performance as well as cybersecurity issues. Progent can help you to mitigate these issues by providing services like Cisco Aironet integration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi wireless AP integration assistance.
  • Internet access methods affect the speed and availability of connections between telecommuters and the corporate data center. Mission-critical applications might require redundant Internet access in case the primary connection breaks. Progent offers guidance for picking Internet service providers, choosing sensible service packages, and configuring high-availability Internet access. See Internet connectivity solutions.

VoIP Integration for Teleworkers
Extending the company phone environment to include telecommuters is vital to maintaining an effective work-at-home solution. A broad range of cloud-based digital PBX platforms are popular with SMBs to server teleworkers. Many larger organizations depend on Cisco's current or older platforms for VoIP management. Progent can assist businesses of any size to plan or tune a remote VoIP environment that delivers the flexibility, convenience and protection required for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist organizations tune their existing Cisco IP voice systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia applications used throughout the network. CUCM manages other combined media services like messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, refer to Cisco Unified CM consultants.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent can assist your company to support your existing CallManager environment or migrate smoothly to Cisco's modern IP telephony products. To find out about Progent's support services for CallManager and Cisco's other early VoIP products, visit CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients working beyond the corporate perimeter like telecommuters. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network architecture to support these solutions and deliver online configuration and debugging expertise.

Voice/Video Conferencing for Teleworkers
A wide range of voice/video conferencing platforms from major technology companies support virtual meetings, video and voice conferencing, chat, and screen/content sharing for both local users and teleworkers. Many organizations utilize multiple conferencing products to accommodate their various partners and clients. Progent's communications experts can help you to manage your existing voice/video conferencing environment and optimize the experience of your at-home workforce.

  • Skype for Business is Microsoft's leading communications product that supports presence, instant messaging, voice and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can help your company to deploy and manage Skype for Business client software to support your remote employees. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's group video phone platform for iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 concurrent users for video sessions. For details about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference and training. For details about Progent's consulting services for Webex and for additional video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and information with features that include IP voice and video calling, threaded chat, plus file sharing. For details about Progent's consulting expertise for Microsoft Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these products and assist you to optimize your network infrastructure to run them.

Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, providing a rich environment of applications that create a cohesive user experience for sharing information across a corporate network and on a wide range of endpoint devices. Progent has delivered online consulting support for Microsoft SharePoint and Exchange since their initial releases and can assist businesses to tune these critical collaboration products to maximize the productivity of your at-home workers.

SharePoint Deployment Consultants for Remote WorkersSharePoint utilizes web entities to promote collaboration and information delivery by offering policy-based delivery of content, workflow, and utilities for looking through company-wide business data. SharePoint permits you to create secure web portals that enables remote workforce to view and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting expertise, go to SharePoint configuration and development expertise.

Exchange Configuration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, visit deployment consulting services for Microsoft Exchange.

Microsoft Onedrive Integration Experts for Remote WorkersOneDrive is Microsoft's shared cloud file hosting and synchronization service, similar to GoogleDrive. At-home workers can save files to the OneDrive service, and co-workers can retrieve them securely via a web browser. Included with Microsoft Office and Microsoft 365, OneDrive allows home employees to co-author documents. Revisions made offline are synced when you go back online. To learn about Progent's support services for OneDrive, refer to Onedrive integration experts.

Cloud Integration Services for Teleworkers
Progent can provide fast and affordable online support for enabling businesses to build, maintain and troubleshoot integrated network architectures that combine physical data centers, telecommuters, branch offices, and public cloud services. Progent can provide top-tier consultant for all types of cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve issues with public cloud access, authentication, and cybersecurity.

Azure Integration for Remote WorkersAzure is a popular family of cloud software and services that allows you to use IT infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Microsoft Azure offers over one hundred cloud-based services such as hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish protected access to Azure services for remote workers by setting up and troubleshooting firewalls and VPN IPsec tunnels. To learn about Progent's expertise for Azure, see Azure expertise.

Microsoft 365 Integration Services for TeleworkersMicrosoft 365, previously called Office 365, is Microsoft's popular family of business productivity software and cloud services available by subscription. Microsoft applications and services are provided in a selection of plans designed for customers ranging from students and small offices to large enterprises. Progent offers fast and easy remote access to experts familiar with Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the numerous subscription bundles available for Microsoft 365 and deploy 365 applications for your at-home workers in a way that delivers maximum business value. For information about Progent's support services for Microsoft 365, visit Microsoft 365 integration services.

Microsoft 365 Exchange Online Integration for Remote WorkersExchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of reduced spending for data center infrastructure, easier management, dynamic scaling, high availability, and additional advantages associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate smoothly with on-premises deployments of Exchange, enabling customers to build hybrid networks. Progent's Exchange consultants are available for occasional help to guide you past challenging technical roadblocks and also offer comprehensive project management services to ensure your remote workers have convenient and secure access to your Exchange Online environment. For information Progent's consulting services for Exchange Online, see Microsoft 365 Exchange Online configuration and support consulting.

Amazon AWS Integration for TeleworkersAmazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the world's biggest source of cloud services. Progent offers quick and economical online contact with cloud connectivity experts who can help your organization to design, implement, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist your company to create a high-uptime network architecture to make sure your users have a productive computing environment whether they are working from your main office, a remote branch, at home, or on the move. To find out about Progent's support services for Amazon AWS, visit Amazon AWS integration support.

Google Cloud Integration Services for TeleworkersGoogle Cloud (GCP) is a leading collection of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to expand your current IT resources with the Google Cloud, and Progent's DBA consultants can help you make your key applications cloud friendly so your telecommuters can benefit fully from Google Cloud services. Progent can help you to deploy VMs on GCP Compute Engine, design an efficient storage system with GCP Storage, and simplify access management for telecommuters with GCP Cloud Identity. Progent can also assist your organization to use GCP's unified management tools to control and monitor your Google Cloud environment. To find out, go to Google Cloud Platform (GCP) integration expertise.

Help Desk Services for Teleworkers
An emergency, company-wide changeover to a telecommuter business model, which might be driven by a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's extensive network of remote technical support specialists combined with world-class trouble ticketing and follow-up software to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or edit the status of their current trouble tickets, add information, and upload screenshots or relevant files. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service enables you to augment your current Call Center staff by sharing responsibilities for Call Center support services transparently between your in-house IT support organization and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collective support model utilizing the number one professional services automation (PSA) tool for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can enable your company to provide best-in-class desktop support to your from-home workers, visit Progent's Support Desk augmentation Services.

Cybersecurity for Telecommuters
At-home staff members typically use their own computing devices and usually work in a poorly secured physical space. This increases their susceptibility to malware attacks and calls for judicious deployment of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough end-user training, and the development of security policies built on best practices. Progent's seasoned group of cybersecurity support experts can help your business to plan, configure and maintain an effective cybersecurity solution that protects critical information resources in networks that include at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network environment that can be securely utilized by local users as well as by at-home workers, mobile workers, vendors, customers, and other stakeholders. Modern firewall appliances allow you to assign and manage appropriate permissions to various groups of users and to expand your IT network and modify your cybersecurity posture as your company evolves and as network attacks grow increasingly complex. Progent works with both new and legacy firewall appliances from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall configuration services, go to firewall configuration and support services.

Remote Endpoint Monitoring and Management for At-Home WorkersOnline Endpoint Security Monitoring makes it possible to track the various computers utilized by at-home workers and either block or spot and mitigate the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on every protected endpoint device, watching all activity and using state-of-the-art machine learning and full execution context from SentinelOne to identify zero-day threats at inception. When an attack is discovered, ProSight ASM immediately isolates the infected endpoint device from the corporate network to quarantine the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoint devices remain protected even when they are not connected to the Internet. For details about ProSight ASM, refer to remote endpoint security monitoring for at-home workers.

Two-factor Authentication (2FA) Services for TelecommutersProgent's Duo MFA services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and enter your password you are requested to verify who you are via a unit that only you possess and that is accessed using a different network channel. A broad range of devices can be used for this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For details about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your information system to all types of outside and local security attacks for a network that incorporates an at-home workforce. Progent can run remote, automated cybersecurity inventory scanning for rapidly and affordably uncovering a wide variety of security weaknesses that can be surfaced via the Internet. Progent's endpoint security audit experts, which can be provided by security professionals with advanced certifications including CISM, ISSAP, and GIAC, can help your company to evaluate your operations and governance policies and review your IT architecture to enable you to implement top-level security for your remote workers.

Download White Paper: Securing a Work-From-Home (WFH) Network
To read or download a white paper describing critical things to concentrate on for securing a network that supports telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
Data Protection involves saving and restoring vital data so as to prevent data loss and minimize recovery time and effort in case of storage problems resulting from hardware breakdowns, programming hiccups, user error, malware, or any other reason. Dependable data protection solutions can be especially challenging to design and maintain in hybrid environments that combine local data centers, cloud resources, and an at-home workforce.

  • Backup/Restore solutions for at-home workers must address multiple kinds of user-owned endpoint devices. Progent offers quick remote help from experts knowledgeable about a wide array of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, tablets and handhelds. Leading backup/recovery solutions maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To back up resources distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery service that uses cloud-based storage and includes granular restore and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that call for a quick switch to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity planning specialists can help your company to develop, document and validate a DR/BC plan that addresses the process of moving to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a unified solution for safeguarding critical information by controlling local, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing mobile devices and software. Managed endpoint devices can be user owned or company owned. IT administrators managing the endpoint devices of teleworkers can use Intune to deploy and validate apps on devices, push updates and certificates, set up rules for permission to access data and resources, manage passwords, create VPN connections, control how home-based workers share information, establish threat protection, verify security compliance, and delete sensitive data from missing, stolen or deactivated endpoint devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS computers. To learn about Microsoft Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your at-home workforce, visit Intune remote endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that helps network managers to keep offsite endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual application delivery technology for authorization control, application management, and configuration management of endpoint devices. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a one-time purchase. Key capabilities of VMware Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of devices, unifies reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud services. To learn about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Chandler, Arizona organization, phone 1-800-993-9400 or refer to Contact Progent.