For small businesses in Chandler or anywhere in the state of Arizona, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's online technical support services offer exceptional value due to the fact that they have the practical background and the sophisticated technology to resolve the majority of information system issues quickly. This reduces immediate costs since service calls take up fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or eliminating system outages and related losses due to business disruption, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. Unlike many online support organizations, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from situations where fast solutions somehow end up as large invoices. Progent's skill at handling problems efficiently translates into your company saving cash.
Progent's Remote Service Technologies
Over time, Progent has refined a set of customized tools and field-proven processes that allow the highest degree of effectiveness for remote engineering help and troubleshooting for small company information systems. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the consultants of Progent's online support team to connect to your computer system remotely without breaching network security.
Progent's proprietary customer support database system keeps extensive documentation describing the service that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of all help delivered to every Progent client by any Progent engineer. This database of problems and responses is stored as a quickly retrievable internal database that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit quick access to vendors' in-house product engineers with the result that Progent's online consulting experts can find the most efficient resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Chandler or anywhere in Arizona or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's online network support engineers possess certified skills in an extensive set of technologies. This breadth of technical skills enables Progent's engineers to tackle practically any crisis likely to crop up in a small business information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To help clients with mixed-platform networks, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote support available from Progent to clients in Chandler and throughout the state of Arizona include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad range of information technology including network architecture, email solutions, system and process security, UNIX and Windows coexistence, virtual server products for server hardware economization and simplified administration, and migration from older systems to current Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency remote help for troubleshooting problems within UNIX/Linux networks based on leading derivatives of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure engineers, and validates a consultant's networking skills at the master level. Cisco CCIEs know how to resolve the most stubborn challenges surrounding network infrastructure design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management tools and developing workarounds or identifying program updates. CCIEs are an excellent cost-effectiveness since their depth of expertise permits them to resolve the most complex problems quickly. In common cases, less experienced consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting firms make CCIEs accessible to support small and mid-size companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can get immediate help for complex network infrastructure problems that are crippling business productivity but are outside the comfort zone of your regular network maintenance resources. Progent's CCIE consultants can interface to your environment using the latest on-line support tools in order to perform quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular selection of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Certified MS Windows Support
Progent's Microsoft-premier remote service engineers can provide computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can help you with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full array of online desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISM and CISSP network security consultants offer a variety of system protection services to strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your company to recover rapidly following a serious penetration. Security consulting services available from Progent include: thorough security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; configuring firewalls; establishing safe techniques for remote and mobile access; securing your messaging system from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent can provide the services of world-class remote consulting experts for special projects that small businesses often request. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Chandler Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk service offerings for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are ideal for small businesses who don't have the budget to assemble and manage an in-house Call Center but who need fast response from an efficient Help Desk with professional telephone support as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless extension of your current Help Desk resources. Progent's Virtual Call Center can act as an escalation option for the toughest network problems, or be ready in those instances when your other support engineers are swamped.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk or enhancing your existing one, identifying or customizing Call Center software products to handle the unique requirements of your company, or adding occasional phone support personnel to work with your internal Call Center team to handle unusually busy events such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk team of veteran information technology consultants offers your workers in Chandler or anywhere in the state of Arizona quick assistance from an efficient network service resource with extensive experience providing phone consulting and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center the reputation as a key driver of company performance, and Progent's policy is to fix and not merely record technical issues.
Applications Services: Education, Customization, and Integration
Progent's Applications Consulting staff provides remote advanced consulting expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for Microsoft applications including CRM, MS Project, Word, and MS Office Excel. For more information on Progent's consulting, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the artistic facets of Mac systems by providing remote help support and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like scanning or digitizing audio/video or integrating an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide businesses in Chandler, or anywhere in the state of Arizona, online computer system monitoring support centered around MS Operations Manager network monitoring, adapted by Progent for your environment so that your computer maintenance is proactive rather than reactive. By spotting emerging issues before they grow into downtime, proactive monitoring can minimize inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that incorporate a variety of platforms.
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area