For small businesses in Chandler or anywhere in Arizona, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's remote technical support services represent excellent value due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of information system problems quickly. This lowers immediate costs because solutions take up a smaller number of billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more with indirect expenses by minimizing or eliminating network outages and associated losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's billing policy for online support is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you are billed only for the support that you actually get. In contrast to typical remote service firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing avoid scenarios where fast solutions manage to turn into large invoices. Progent's penchant for disposing of problems efficiently results in your company spending less money.
Progent's Remote Service Tools
Over the years, Progent has developed a set of optimized technologies and field-tested methodologies that promote the maximum level of efficiency for online technical support and repair for small company information systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the experts of Progent's online support team to link to your company's environment remotely without violating network security.
Progent's proprietary technical support reporting application keeps comprehensive histories for the support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of support provided to each customer by any Progent consultant. This history of trouble tickets and repairs is structured as a conveniently accessible internal database that permits Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and permit fast access to vendors' internal product engineers so Progent's online service specialists can determine the most efficient solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Chandler or anywhere in Arizona or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's online support engineers have advanced credentials in a comprehensive set of technologies. This broad scope of IT skills permits Progent's engineers to manage practically any emergency likely to occur in a small or midsize company information system. Certifications held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To help companies with multi-OS environments, Progent also offers the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support provided by Progent to companies in Chandler and anywhere in the state of Arizona include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a broad spectrum of information technology such as network architecture, email systems, system and process security, UNIX and Windows coexistence, virtual server products for server consolidation and simplified management, and migration from older systems to current Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues enables fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for diagnosing problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network engineers, and certifies a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to handle the most stubborn challenges encountered in network design, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. CCIEs provide excellent cost-effectiveness since their depth of experience permits them to solve the most intractable problems quickly. In common instances, less qualified service providers can struggle for many hours or even days with identical problems that a CCIE can dispose of in minutes.
Few support organizations make Cisco CCIEs available to support small and mid-size businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get urgent support for complex network infrastructure issues that are impacting worker efficiency but are not within the comfort zone of your ordinary computer support personnel. Progent's CCIE engineers can interface to your environment via the latest remote support tools to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading family of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network products.
Certified Microsoft Windows Support
Progent's Microsoft-certified online service professionals can deliver computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help your company with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and integration,
Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of remote PC desktop services including Windows 7 integration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of system protection services to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recover rapidly after a damaging breach. Security services offered by Progent cover comprehensive security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; securing your messaging system against spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help businesses of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the services of seasoned online consulting professionals for contract IT projects that small businesses frequently request. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important fields of information technology allows customers to execute critical projects within budget and on time. Progent's special remote engineering services include:
How Your Chandler Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk support alternatives for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are intended for small companies who lack the resources to create an internal Help Desk but who want quick communication with a dependable Help Desk Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Help Desk Call Center or improving your established one, evaluating or customizing Help Desk software products to handle the particular requirements of your company, or providing occasional phone support staff to work with your in-house Call Center team to handle unusually busy scenarios such as software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced network professionals provides your computer users in Chandler or anywhere in the state of Arizona instant communication with a large network service group with substantial experience delivering phone support and online diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center perception as a significant driver of company success, and Progent's aim is to solve and not simply record technical problems.
Applications Services: Education, Development, and Integration
Progent's Applications Consulting Group can supply remote professional engineering expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft applications including CRM, Project, Microsoft Word, and MS Excel. To read more information concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac consultants can nurture the imaginative components of Apple Mac systems by delivering phone-based help services and education in imaging, audio, and video. Progent's consultants can provide help in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio/video or putting together an audio/video production lab.
Online Network Monitoring Services
Progent can provide companies in Chandler, or anywhere in the state of Arizona, online network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so your network maintenance is proactive rather than reactive. By exposing emerging issues before they result in full-scale emergencies, remote monitoring can head off inconvenient and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area