For small and midsize businesses located in Chandler Arizona, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and business continuity preparedness.
Progent's remote support services represent excellent value because they are equipped with the practical experience and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since service calls accumulate a smaller number of chargeable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization benefits even more in incidental expenses by reducing or avoiding network outages and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's pricing model for remote support is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay only for the support that you receive. Unlike typical remote service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor fixes somehow end up as big tabs. Progent's skill at handling problems quickly results in your company spending less cash.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a collection of customized tools and field-proven methodologies that promote the highest level of effectiveness for remote technical support and troubleshooting for small business information systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the staff of Progent's remote service group to connect to your company's environment without violating system security.
Progent's highly evolved service database system maintains extensive documentation for all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of support provided to every Progent customer by any engineer. This database of anomalies and solutions is stored as a readily retrievable internal knowledge base that enables Progent's online technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft permit access to other massive technical knowledge bases and allow fast access to vendors' in-house product engineers so Progent's remote consulting specialists are able to come up with optimal resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Chandler Arizona or to learn additional information about Progent's phone support options, call Progent at
Online Support Services Available from Progent
Progent's phone-based network support experts have certified skills in a comprehensive set of disciplines. This breadth of technical skills allows Progent's engineers to resolve practically any problem likely to crop up in a small or midsize company network. Credentials awarded to Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
To help customers with mixed-OS networks, Progent also offers the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services available from Progent to companies in Chandler include:
Progent's UNIX and Linux consultants can offer emergency online help for analyzing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Progent in addition offers a full range of online desktop consulting and support services including Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.
Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk or revamping your established one, selecting or customizing Help Desk software products to address the special requirements of your company, or providing temporary phone support staff to work with your internal Help Desk group to handle high-demand events like software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of experienced network professionals gives your computer users in Chandler Arizona quick contact with a reliable support resource with years of background providing phone support and remote repair service for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a crucial enabler of business efficiency, and Progent's goal is to resolve rather than merely document network issues.
Progent's Mac consultants can nurture the artistic components of Mac computing by delivering phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants offer expertise in a large selection of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific projects like scanning or digitizing audio/video or building an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers companies in Chandler Arizona remote computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your computer maintenance is proactive and automated. By uncovering possible issues before they expand into crashes, remote monitoring can avoid disruptive and expensive network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that support a mix of operating systems.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
City | Address | Phone | Link |
Chandler | 2925 E Riggs Rd Chandler, AZ 85249 United States |
(480) 530-0566 | Chandler Network Support Services |
Glendale | 5350 W Bell Rd Glendale, AZ 85308 United States |
(623) 321-5101 | Glendale Network Support Services |
Mesa | 625 W Southern Avenue, Suite E Mesa, AZ 85210 United States |
(480) 530-0404 | Mesa Network Support Services |
Phoenix | 1 N 1st Street Phoenix, AZ 85004 United States |
(480) 666-8967 | Phoenix Network Support Services |
Scottsdale | 17470 N Pacesetter Way Scottsdale, AZ 85255 United States |
(678) 899-6420 | Scottsdale Network Support Services |