For small companies located in Chandler Arizona, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the services of CISA and CISM-accredited security engineers to handle high-level security design and business continuity preparedness.
Progent's remote technical support engineers represent excellent leverage because they have the real-world experience and the sophisticated tools to resolve the majority of network problems rapidly. Efficient support reduces direct expenses since service calls accumulate a smaller number of billable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization benefits even more in incidental costs by reducing or avoiding network downtime and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.
Progent's billing model for remote support is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike many online support companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and clean model for billing avoid scenarios where fast repairs manage to turn into large tabs. Progent's skill at handling technical issues efficiently results in your business spending less cash.
Progent's Online Service Tools
Through years of experience, Progent has developed an arsenal of optimized tools and proven methodologies which allow the maximum degree of effectiveness for online consulting and repair for small and midsize company computer networks. Progent offers secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your computer system without violating system security.
Progent's powerful service database application stores thorough documentation describing all service that Progent's customers have received. Progent's staff consultants have access to the records of assistance delivered to every customer by every consultant. This database of anomalies and repairs is organized as a conveniently retrievable internal knowledge base that allows Progent's remote technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft make available other extensive technical support databases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to determine the most efficient resolutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Chandler Arizona or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.
Online Support Services Offered Progent
Progent's remote technical support professionals possess credentials in a comprehensive set of disciplines. This broad scope of technical skills permits Progent's consultants to address practically any emergency that may take place in a small or midsize business network. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to clients with mixed-operating system environments, Progent also offers the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based support available from Progent to small businesses in Chandler include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad range of computer technology such as network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy management, and migration from older systems to the latest Windows or Linux-powered environments. Progent's group-based approach to resolving network problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help for resolving problems affecting UNIX/Linux systems powered by leading versions of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for network engineers, and validates a person's technical skills at the expert level. Cisco qualified CCIEs can deal with even the most intractable issues surrounding network planning, installation, administration, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration tools and developing workarounds or locating program updates. Cisco qualified CCIEs are an excellent value since their deep experience allows them to resolve even the most complex problems quickly. In typical cases, less qualified consultants can wrestle for many hours or days with identical tasks that a CCIE can fix in minutes.
Few consulting organizations make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent offers quick phone access to a Cisco authorized CCIE so your company can get immediate help for severe network infrastructure problems that are hurting business productivity but are outside the comfort zone of your ordinary IT maintenance providers. Progent's Cisco-qualified CCIE support experts can communicate with your computer system using advanced on-line support tools in order to provide fast, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN technology.
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support experts can provide computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can help you with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and integration, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of online PC desktop consulting and support services such as Windows 7 integration, moving to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a range of system protection services to bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to clean up rapidly after a damaging breach. Security consulting services offered by Progent include: in depth security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from malicious assaults; setting up firewalls; designing safe architectures for remote and mobile communication; securing your email infrastructure against spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that utilize on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent can provide the skills of world-class online consulting experts for contract projects that small companies often request. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Chandler Arizona Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Call Center programs for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk support services are a convenient solution for small businesses who don't have the money or time to create an internal Call Center but who want quick access to a reliable Call Center with professional phone support as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk Call Center or improving your established organization, evaluating or modifying Call Center software products to handle the special demands of your company, or adding occasional online staff to reinforce your existing Help Desk Call Center resources to deal with high-demand events like software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center team of seasoned network experts gives your clients in Chandler Arizona rapid communication with an effective technical support resource with years of background delivering telephone-based support and remote diagnostics for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center recognition as a significant driver of company productivity, and Progent's policy is to solve rather than merely track technical issues.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers online advanced engineering expertise and training in special application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and MS Excel. To learn more about Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can promote the artistic elements of Macintosh environments by providing phone-based help services and education in graphics, audio, and motion video. Progent's support professionals offer assistance in a variety of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio/video or configuring an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide businesses in Chandler Arizona online network and server monitoring services based on Microsoft Operations Manager network monitoring, adapted by Progent to accommodate your environment so that your network maintenance is proactive and automated. By uncovering potential trouble spots before they cause crashes, system monitoring can minimize inconvenient and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that incorporate a combination of operating systems.
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area