UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support Services for

For small and midsize businesses located in Chandler Arizona, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and business continuity planning.

Progent's online support services offer exceptional leverage because they have the real-world background and the sophisticated technology to resolve most information system issues quickly. This reduces direct expenses since solutions take up a smaller number of billable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your company saves additionally in indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's pricing model for remote support is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone consulting, so you owe just for the services that you receive. In contrast to typical remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with situations where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for solving technical issues efficiently results in your business spending less cash.

Progent's Online Service Technologies
Over time, Progent has developed an array of optimized technologies and field-proven methodologies which allow the highest level of efficiency for online engineering help and repair for small company IT systems. Progent offers secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to communicate with your company's computer system remotely without breaching system security.

Progent's powerful customer support reporting system maintains thorough records describing the service that Progent's clients have received. Progent's authorized consultants have the benefit of the records of assistance provided to every Progent client by every engineer. This history of problems and resolutions is stored as a quickly searchable proprietary database that enables Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft make available other massive support databases and allow priority access to vendors' in-house support staff so Progent's remote service specialists can determine optimal solutions quickly.

Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone services in Chandler Arizona or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's phone-based technical service engineers have advanced credentials in an extensive set of products and technologies. This broad scope of IT skills permits Progent's engineers to resolve almost any emergency that may occur in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.

To support companies with multi-OS environments, Progent also provides the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online support services provided by Progent to companies in Chandler include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of information technology including network infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy management, and transitioning from older systems to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.

  Progent's UNIX and Linux consultants can offer emergency remote assistance for resolving anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Major Linux variants for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the top accreditation for networking consultants, and certifies a consultant's technical knowledge at the expert level. CCIEs can deal with the most intractable problems surrounding network infrastructure planning, integration, maintenance, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent value since their depth of experience enables them to fix the most difficult problems quickly. In common cases, less qualified engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting firms make CCIEs available to support small and mid-size businesses. Progent can provide quick phone contact with a Cisco CCIE so you can get urgent assistance for serious network issues that are lowering worker efficiency but are not within the experience of your ordinary computer support personnel. Progent's CCIE engineers can communicate with your computer system by means of the latest on-line support tools in order to provide fast, safe, and economical diagnosis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as VPN technology.

• Authorized MS Windows Experts
  Progent's Microsoft-expert remote support engineers offer computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help you with a broad range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 migration, Exchange 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration support, SharePoint 2019 design and configuration, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a wide array of remote desktop services including Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.

• CISSP and ISSAP Certified System Security Experts
  Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of security services to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist you to recuperate rapidly after a damaging breach. Security solutions offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; installing firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your email infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online consulting support to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize on-premises resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.

• Call Center Services
  Progent's Help Desk Call Center service offerings for small businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are ideal for small businesses who lack the money or time to assemble and manage an in-house Call Center but who want quick communication with a dependable Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex problems to advanced consultants.

  Progent's shared Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk or improving your current one, identifying or customizing Help Desk application software to handle the special requirements of your corporation, or adding occasional phone support personnel to work with your in-house Help Desk group to handle high-demand scenarios like software transitions, major updates, or rolling out brand new applications.

  Progent's Help Desk team of experienced network professionals provides your customers in Chandler Arizona immediate assistance from an effective technical support group with years of background delivering telephone-based help and remote repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a key driver of business success, and Progent's target is to fix instead of just annotate IT problems.

• Applications Support: Education, Custom Programming, and Integration
  Progent's Applications Experts Group provides online advanced engineering support and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To read additional information on Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

  Progent's Mac consultants can promote the artistic aspect of Mac systems by delivering phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals can provide help in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio or video or configuring an audio/video production studio.

  Online Network Monitoring Support
  Progent offers companies in Chandler Arizona online computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so your computer maintenance is proactive and automated. By uncovering possible problems before they result in crashes, system monitoring can ward off disruptive and costly service breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support a combination of OS platforms.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.