For small companies in Chandler Arizona, Progent offers technical support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-certified security consultants to handle advanced security architecture and business continuity planning.
Progent's online support engineers offer exceptional leverage because they have the practical background and the advanced tools to resolve the majority of information system issues rapidly. This reduces direct costs since solutions take up fewer chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your company saves additionally with incidental expenses by reducing or avoiding system outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing policy for online help is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you receive. Unlike typical remote support organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and simple model for billing save you from situations where quick repairs somehow turn into big tabs. Progent's skill at handling problems efficiently results in your business spending less cash.
Progent's Remote Technical Support Technologies
Over time, Progent has developed a collection of optimized technologies and field-proven methodologies which ensure the highest level of efficiency for online technical support and repair for small business computer networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the staff of Progent's remote service group to connect to your company's system remotely without violating corporate security.
Progent's sophisticated technical support database application stores thorough documentation of all support that Progent's clients have received. Progent's team engineers have the benefit of the history of support rendered to each Progent customer by any consultant. This history of anomalies and fixes is stored as a quickly accessible proprietary database that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to determine the best solutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone support in Chandler Arizona or to find out additional information about Progent's online support options, contact Progent at
Phone-based Technical Services Provided by Progent
Progent's online consulting professionals possess credentials in a comprehensive set of technologies. This wide range of capability enables Progent's engineers to address almost any crisis that may take place in a small company information system. Credentials earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.
To help businesses with mixed-platform networks, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based support services Offered by Progent to small businesses in Chandler include:
Progent's UNIX and Linux support engineers can provide urgent phone-based help for troubleshooting problems within UNIX/Linux systems based on popular versions of UNIX such as:
Progent also offers a full range of remote PC desktop support services such as Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting services can guide you in building an efficient new Help Desk or enhancing your established one, selecting or enhancing Help Desk software to handle the special requirements of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk team to handle demanding situations such as software transitions, major updates, or rolling out new business software.
Progent's Call Center staff of seasoned network consultants gives your computer users in Chandler Arizona quick assistance from an effective technical support resource with substantial background offering telephone-based consulting and remote repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk recognition as a major enabler of company productivity, and Progent's intent is to fix rather than simply record network issues.
Progent's Mac professionals can nurture the creative facets of Macintosh computing by delivering remote consulting support and training in imaging, sound, and video. Progent's support professionals offer expertise in a variety of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs such as scanning or digitizing audio or video or building an audio/video production studio.
Online Network Monitoring Support
Progent can provide companies in Chandler Arizona online computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your IT maintenance is proactive rather than reactive. By spotting potential issues before they expand into network outages, proactive monitoring can minimize stressful and expensive service crises. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a mix of operating systems.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
City | Address | Phone | Link |
Chandler | 2925 E Riggs Rd Chandler, AZ 85249 United States |
(480) 530-0566 | Chandler Network Support Services |
Glendale | 5350 W Bell Rd Glendale, AZ 85308 United States |
(623) 321-5101 | Glendale Network Support Services |
Mesa | 625 W Southern Avenue, Suite E Mesa, AZ 85210 United States |
(480) 530-0404 | Mesa Network Support Services |
Phoenix | 1 N 1st Street Phoenix, AZ 85004 United States |
(480) 666-8967 | Phoenix Network Support Services |
Scottsdale | 17470 N Pacesetter Way Scottsdale, AZ 85255 United States |
(678) 899-6420 | Scottsdale Network Support Services |