For small companies in Chandler or anywhere in Arizona, Progent provides support for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's online support engineers offer exceptional leverage because they are equipped with the real-world background and the advanced technology to solve the majority of network problems quickly. Efficient support reduces immediate costs because service calls accumulate a smaller number of billable minutes. Remote support also avoids the expense of sending a consultant to your office. Your company benefits additionally with incidental costs by minimizing or eliminating network outages and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing model for remote help is designed to get the most out of your network support dollar. Progent bills by the minute for phone assistance, so you are billed exclusively for the support that you receive. Unlike many online support firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick fixes manage to end up as substantial tabs. Progent's skill at solving problems quickly results in your business saving money.
Progent's Online Service Tools
Over time, Progent has fine tuned a set of customized technologies and proven methodologies that promote the maximum degree of efficiency for online engineering help and repair for small and midsize business information systems. Progent offers protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to connect to your company's computer system remotely without compromising corporate security.
Progent's advanced service reporting system maintains detailed documentation describing the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of services delivered to each Progent client by every Progent engineer. This archive of problems and responses is structured as a conveniently searchable support database that enables Progent's online technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working associations with key industry leaders including Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow priority access to vendors' internal support staff so Progent's remote service experts can find the most efficient resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Chandler or anywhere in Arizona or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's online technical service professionals offer advanced credentials in an extensive set of products and technologies. This broad scope of capability allows Progent's consultants to handle virtually any emergency likely to take place in a small or midsize company information system. Credentials earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To help businesses with mixed-operating system environments, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical support services available from Progent to customers in Chandler and throughout the state of Arizona include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad array of information technology including system architecture, email solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy management, and transitioning from legacy applications to the latest MS Windows or Linux solutions. Progent's group-based methodology for solving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency remote help for analyzing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking consultants, and validates a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to deal with the most difficult issues surrounding network planning, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or identifying program patches. CCIEs provide excellent cost-effectiveness because their deep experience enables them to fix the most complex problems quickly. In common cases, less experienced service providers can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes.
Few service providers make CCIEs available to support small and medium sized companies. Progent can provide fast telephone access to a Cisco CCIE so you can receive immediate assistance for serious network infrastructure issues that are crippling worker efficiency but are outside the scope of your ordinary computer maintenance personnel. Progent's CCIE consultants can connect to your environment using the latest remote troubleshooting technology in order to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's market leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN products.
Certified Windows Experts
Progent's Microsoft-expert remote service engineers can provide computer system troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment,
Skype for Business migration support, Microsoft Lync Server management and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full range of online PC desktop support services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISM and CISSP network security engineers can provide a variety of security services that can enhance the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help you to recover quickly following a damaging breach. Security support services available from Progent include: thorough security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious attacks; setting up firewalls; establishing secure mechanisms for off-site and mobile connectivity; guarding your messaging system from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Chandler Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Call Center support programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are intended for small businesses who lack the resources to assemble and manage an in-house Help Desk but who need fast access to a reliable Help Desk with professional phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can guide you in building an effective new Call Center or enhancing your established organization, evaluating or modifying Help Desk Call Center application software to meet the unique needs of your company, or adding occasional online staff to reinforce your internal Help Desk group during unusually busy scenarios like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of experienced information technology experts offers your customers in Chandler or anywhere in the state of Arizona quick access to a dependable support resource with extensive background delivering telephone-based help and online repair service for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a major contributor to business efficiency, and Progent's policy is to fix and not simply track technical issues.
Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply remote and in-depth consulting expertise and training in specific business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Word, and Excel. To read more concerning Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac professionals can support the creative components of Mac systems by offering phone-based help services and training in graphics, sound, and motion video. Progent's consultants offer assistance in a range of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio/video or configuring an audio/video production studio.
Online Network Monitoring Services
Progent offers companies in Chandler, or anywhere in the state of Arizona, online network monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so your network support is proactive rather than reactive. By spotting possible problems before they cause crashes, remote monitoring can head off stressful and expensive information system crises. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that support a mix of OS platforms.
To get in touch with Progent about urgent online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area