For small companies in Chandler Arizona, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure issues, plus the services of CISA and CISM-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's remote technical support services represent excellent leverage due to the fact that they have the practical background and the advanced technology to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses because service calls accumulate a smaller number of billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company saves even more in incidental costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's pricing model for remote support is structured to maximize the impact of your IT service dollar. Progent bills per minute for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to many remote support organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate situations where fast solutions manage to end up as large tabs. Progent's skill at solving problems efficiently translates into your business spending less money.
Progent's Online Service Technologies
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies that permit the highest level of effectiveness for online technical support and troubleshooting for small and midsize business information networks. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology permits the experts of Progent's remote service group to access your company's network without violating corporate security.
Progent's sophisticated customer support reporting application keeps comprehensive documentation describing all support that Progent's clients have received. Progent's authorized engineers have access to the specifics of support provided to each customer by any Progent consultant. This archive of problems and repairs is organized as a readily searchable support database that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft permit access to additional extensive support databases and permit quick access to manufacturers' internal support staff so Progent's remote service experts can come up with optimal solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in Chandler Arizona or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's phone-based support professionals have advanced credentials in a comprehensive set of products and technologies. This broad range of technical skills allows Progent's consultants to resolve almost any problem that may crop up in a small business network. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.
To provide assistance to customers with multi-platform networks, Progent also offers the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote services provided by Progent to clients in Chandler include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad array of computer technology such as network infrastructure, email solutions, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy administration, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's group-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency remote help for diagnosing problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and indicates a person's network technology knowledge at the master level. Cisco qualified CCIEs can resolve the most difficult challenges surrounding network design, integration, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating program updates. CCIEs are an exceptional cost-effectiveness because their deep expertise permits them to find solutions for the most intractable problems quickly. In typical instances, less qualified service providers can wrestle for hours or even days with identical problems that a CCIE can dispose of in a few minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers fast phone contact with a CCIE so you can get timely support for severe network infrastructure problems that are hurting worker productivity but are outside the experience of your local IT maintenance personnel. Progent's Cisco CCIE engineers can interface to your computer system using advanced remote support tools in order to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Authorized MS Windows Experts
Progent's Microsoft-premier online service engineers can provide network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help you with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of online PC desktop support services such as Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of system protection services that can improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to clean up rapidly after a serious breach. Security services available from Progent cover in depth security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from malicious assaults; installing firewalls; building safe techniques for off-site and mobile access; guarding your email system from spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help businesses of all sizes connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the services of world-class remote consulting experts for special projects that small businesses often request. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Chandler Arizona Company Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Call Center support programs for small companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk support services are ideal for small organizations who lack the money or time to build and maintain an internal Help Desk but who want fast response from an efficient Help Desk Call Center with professional telephone support plus the available expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the top PSA tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk Call Center or enhancing your current one, selecting or enhancing Help Desk application software to meet the special requirements of your corporation, or providing occasional phone support staff to reinforce your in-house Help Desk resources to deal with high-demand situations like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology professionals provides your computer users in Chandler Arizona immediate assistance from a dependable support group with years of background delivering telephone-based consulting and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a crucial enabler of business productivity, and Progent's aim is to fix and not just report IT problems.
Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Group provides online professional consulting support and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Project, MS Word, and Office Excel. To read additional information about Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac experts can promote the imaginative facets of Macintosh systems by providing phone-based consulting services and education in graphics, sound, and motion video. Progent's consultants offer assistance in a large selection of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures like capturing or digitizing audio or video or building an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers companies in Chandler Arizona online network monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your network maintenance is proactive and automated. By exposing looming problems before they result in network outages, remote monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments powered by a mix of platforms.
To contact Progent about urgent remote support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area