For small and midsize companies in Chandler or anywhere in the state of Arizona, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISA and CISSP-accredited security engineers to handle high-level security design and business continuity preparedness.
Progent's remote technical support engineers represent exceptional leverage because they are equipped with the practical experience and the sophisticated technology to resolve the majority of information system problems quickly. Efficient support lowers direct costs since solutions accumulate a smaller number of billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally with indirect expenses by reducing or eliminating network outages and associated losses due to business disruption, upset clients, idle workers, and de-focused executives.
Progent's billing policy for online help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are billed just for the support that you actually get. Unlike many online service companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from situations where speedy. minor solutions somehow turn into large tabs. Progent's skill at dealing with technical issues quickly results in your company saving money.
Progent's Remote Service Technologies
Through years of experience, Progent has refined an array of customized technologies and proven processes that permit the highest degree of efficiency for remote consulting and troubleshooting for small business IT networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to interface to your network remotely without violating network security.
Progent's highly evolved service reporting application keeps comprehensive records for all service that Progent's clients have received. Progent's staff service personnel have the benefit of the records of support provided to every Progent client by every consultant. This archive of trouble tickets and responses is organized as an easily exploitable proprietary knowledge base that enables Progent's remote technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft permit access to additional vast technical support databases and allow fast access to vendors' in-house support staff with the result that Progent's online service specialists can come up with the most efficient solutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Chandler or anywhere in Arizona or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's online network support engineers have credentials in an extensive set of disciplines. This wide range of technical skills allows Progent's consultants to tackle practically any crisis likely to crop up in a small or midsize company information system. Certificates awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To support companies with mixed-OS networks, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services Offered by Progent to customers in Chandler and throughout the state of Arizona include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a wide array of computer technology such as system infrastructure, email solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server economization and easy administration, and migration from legacy applications to the latest Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and certifies a person's technical skills at the master level. Cisco CCIEs know how to handle even the most stubborn challenges occurring in network design, integration, administration, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network management tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an exceptional value because their deep expertise permits them to find solutions for even the most complex problems quickly. In many cases, less qualified engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting organizations make Cisco-qualified CCIEs available to support small and mid-size companies. Progent offers quick telephone access to a Cisco-qualified CCIE so you can receive immediate support for serious network infrastructure problems that are crippling worker productivity but are not within the scope of your ordinary IT support group or consultant. Progent's Cisco CCIE consultants can tie into your environment via advanced on-line troubleshooting technology to provide fast, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading family of connectivity devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as VPN technology.
Certified Windows Experts
Progent's Microsoft-premier online support experts can provide computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2013 development,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a full range of remote PC desktop support such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier System Security Engineers
Progent's certified CISSP and ISSAP security engineers offer a variety of system protection solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or help you to recuperate quickly following a serious penetration. Security solutions offered by Progent cover thorough network security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm assaults; configuring firewalls; establishing safe techniques for remote and mobile communication; protecting your email infrastructure from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent can provide the skills of world-class remote consulting professionals for contract IT projects that small businesses frequently need. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important fields of information technology enables customers to execute critical projects within budget and on schedule. Progent's special online engineering services include:
How Your Chandler Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center programs for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller organizations who lack the resources to support an in-house Help Desk but who want fast access to an efficient Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a seamless reinforcement of your current Help Desk resources. Progent's Virtual Call Center can serve as an escalation option for the toughest computer system issues, or be ready in those situations when your regular service providers are too busy.
Progent's Call Center consulting expertise can support you in establishing an effective new Call Center or revamping your existing one, identifying or modifying Help Desk software to address the unique needs of your business, or adding occasional online staff to work with your existing Call Center group during demanding scenarios such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network consultants provides your computer users in Chandler or anywhere in the state of Arizona quick assistance from a reliable support group with years of background delivering telephone-based consulting and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center the reputation as a solid enabler of company efficiency, and Progent's target is to solve and not simply record technical issues.
Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting staff provides online and in-depth engineering support and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Excel. For more concerning Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can promote the imaginative elements of Mac computing by providing remote help services and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio or video or integrating an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers companies in Chandler, or anywhere in the state of Arizona, online computer system monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent for your environment so your computer maintenance is proactive rather than reactive. By spotting potential trouble spots before they grow into full-scale emergencies, remote monitoring can head off stressful and costly network crises. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks that incorporate multiple OS platforms.
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area