Immediate Remote Support for Chandler Arizona UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies located in Chandler Arizona, Progent offers support for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.

Progent's remote technical support engineers offer excellent value because they are equipped with the practical background and the sophisticated technology to solve the majority of information system problems rapidly. This lowers direct expenses because service calls take up fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits additionally in indirect costs by reducing or eliminating system outages and associated costs due to business disruption, upset clients, idle workers, and distracted management.

Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are charged just for the services that you receive. In contrast to typical remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent scenarios where speedy. minor fixes somehow end up as large bills. Progent's skill at solving problems efficiently translates into your company conserving cash.

Progent's Remote Support Tools
Over the years, Progent has fine tuned a collection of customized technologies and proven methodologies that ensure the highest degree of effectiveness for online technical support and troubleshooting for small and midsize business computer systems. Progent provides protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's online support team to link to your company's computer system remotely without breaching network security.

Progent's sophisticated service reporting application maintains detailed documentation for the support that Progent's customers have received. Progent's team consultants have access to the details of assistance rendered to every Progent client by every Progent consultant. This database of issues and solutions is structured as an easily accessible internal knowledge base that permits Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft permit access to other vast technical support databases and allow quick response from manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to arrive at the most efficient resolutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Chandler Arizona or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.

Phone-based Network Support Services Provided by Progent
Progent's online technical service engineers possess credentials in an extensive array of technologies. This breadth of technical skills enables Progent's engineers to handle virtually any emergency that may occur in a small company network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To support customers with multi-platform environments, Progent also offers the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Remote technical services Offered by Progent to customers in Chandler include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a wide spectrum of computer technology such as network architecture, messaging systems, system and process security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and easy administration, and migration from older applications to the latest Microsoft Windows or Linux-based environments. Progent's team-based approach to solving network problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can provide urgent online assistance for analyzing problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco Infrastructure Consultants for Chandler ArizonaThe Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and certifies an individual's networking knowledge at the expert level. CCIEs can deal with the most difficult issues encountered in network planning, deployment, management, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with IOS Software network administration utilities and developing alternate approaches or locating software patches. Cisco CCIEs represent an exceptional value since their depth of expertise permits them to find solutions for even the most intractable problems quickly. In typical instances, less seasoned consultants can struggle for many hours or days with the same problems that a CCIE can dispose of in minutes. Few service providers make Cisco CCIEs available to assist small and mid-size companies. Progent offers fast telephone access to a Cisco CCIE so you can receive timely help for serious network issues that are impacting business productivity but are outside the scope of your local computer service personnel. Progent's CCIE engineers can communicate with your environment by means of state-of-the-art remote troubleshooting technology to perform efficient, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

  • Certified Microsoft Windows Experts
    Microsoft Windows Expertise for Chandler ArizonaProgent's Microsoft-premier online support professionals can provide computer system repair and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist your company with a broad range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration support, SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Skype for Business Server migration support, Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a full array of online desktop services including Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Premier Network Security Specialists for Chandler ArizonaProgent's qualified CISM and CISSP network security engineers can provide a variety of security services to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to clean up quickly after a serious penetration. Security consulting services offered by Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; establishing safe architectures for remote and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support services to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special projects that small businesses frequently request. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:
  • Call Center Expertise
    Progent's Call Center programs for small and midsize organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are ideal for small organizations who lack the money or time to build and maintain an in-house Call Center but who need quick response from an efficient Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading PSA tool for handling service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or improving your established one, evaluating or modifying Help Desk Call Center application software to meet the unique needs of your company, or adding temporary phone support staff to reinforce your internal Help Desk Call Center group to deal with demanding scenarios such as software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk staff of experienced information technology professionals offers your computer users in Chandler Arizona immediate contact with an effective support resource with extensive background providing phone help and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center perception as a key contributor to business productivity, and Progent's intent is to fix and not just document technical issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group provides online and in-depth engineering expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft applications such as CRM, MS Office Project, MS Word, and MS Excel. To find out more information on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can support the artistic components of Macintosh computing by delivering remote consulting support and training in graphics, sound, and video. Progent's support professionals offer assistance in a range of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio/video or establishing an audio/video post production facility.

    Online Network Monitoring Support
    Progent offers businesses in Chandler Arizona remote network monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so your computer maintenance is proactive and automated. By exposing possible problems before they cause network outages, automated monitoring can head off stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks powered by a mix of OS platforms.

How Your Chandler Arizona Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.

Onsite IT Consulting
Progent locations in Phoenix Metro Area

City Address Phone Link
Chandler 2925 E Riggs Rd
Chandler, AZ 85249
United States
(480) 530-0566 Chandler Network Support Services
Glendale 5350 W Bell Rd
Glendale, AZ 85308
United States
(623) 321-5101 Glendale Network Support Services
Mesa 625 W Southern Avenue, Suite E
Mesa, AZ 85210
United States
(480) 530-0404 Mesa Network Support Services
Phoenix 1 N 1st Street
Phoenix, AZ 85004
United States
(480) 666-8967 Phoenix Network Support Services
Scottsdale 17470 N Pacesetter Way
Scottsdale, AZ 85255
United States
(678) 899-6420 Scottsdale Network Support Services

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    Progent's certified ISA Server consulting experts have extensive backgrounds developing Microsoft ISA Server-based security installations for information systems with multiple sites, remote workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants are available to help your company in designing and deploying an installation of ISA Server 2000 or ISA Server 2004 that meets your information security requirements without adversely restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Progent's Duo service plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices.

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    Progent can assist your business to plan and implement a smooth migration from a UNIX-powered information environment to a network based on Windows and suited for supporting Microsoft's powerful office productivity products, business applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and application specialists can show you how to preserve your data and minimize business disruption by developing an effective migration strategy that preserves your current assets in UNIX software and technology. UNIX-to-Windows transition support expertise available from Progent include evaluation of existing infrastructure, migration planning and validation, Microsoft Exchange migration support, information and application software porting, and processor and media migration and economization.

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    Progent's Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft financial platform and corporate management solution based, like all Microsoft financial solutions, on the scalable and familiar foundation of Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting products in the Microsoft Dynamics GP/Great Plains line, offers an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Dynamics GP/Great Plains is easy to deploy and configure, and with its segmented design you can purchase only the functions you currently require, with the option to expand clients and enlarge functionality in the future. Progent's Dynamics GP Software consulting engineers can show you how to install, configure and manage Microsoft Dynamics GP/Great Plains 2010 as well as older editions of Dynamics GP/Great Plains.

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    Progent's Microsoft and Cisco certified experts provide three ways to help medium-size and large businesses develop an efficient and productive internal Network Support Help Desk. Progent's help desk consulting services include ROI evaluation, process analysis and improvement, management reporting, education of internal staff, and documentation of procedures. Progent's Software Evaluation and Deployment Services help companies sift through the numerous high-quality Help Desk application programs available and determine which packages may be too expensive, lack critical functions, or align badly with your organization's business goals. Progent also offers short-term staffing for organizations who want to reinforce their in-house Help Desk staff for occasional projects or to fill in for absent or incapacitated workers.

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    Progent's Help Desk management and co-management service programs help companies to reduce costs, increase output, and respond rapidly to sudden changes in business circumstances.

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    The Help Desk Call Center service delivery model used by Progent offers small and midsize companies an efficient option to dependence on freelance service individuals by offering broad expertise accessible to numerous engineering teams, optional round-the-clock access to emergency assistance, escalation capability to appropriate engineers for handling the most complex problems, support consistency and reliability, prompt follow through overseen by seasoned IT service administrators, a choice of convenient mechanisms for initiating support tasks, and excellent process transparency enabled by ticket updates and accessible via a web portal.

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    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that incorporates over 25 years of background helping manufacturing and service companies to manage complicated supply chains and improve the efficiency of key business processes to bring products to market fast and meet customer schedules consistently. Progent can provide the skills of an ERP consultant with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or onsite services that spans from as-needed advice to comprehensive solution design and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and database administration.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools by SentinelOne to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks.

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    Progent's Linux consulting services offer small companies and developers assistance with administering and supporting Linux systems that operate with Microsoft-powered technology. Progent can give your business access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad array of expertise provides you with an easy single consulting firm to help you build and maintain a secure and robust cross-platform connectivity and communications solution that supports Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux platforms including RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    Progent's Cisco certified network infrastructure experts can help your organization to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to configure, manage, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.

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    Progent's Microsoft-certified SQL Server 2017 experts can help you to evaluate the business advantages of upgrading to SQL Server 2017 and can assist you to design and carry out a smooth migration of your current SQL Server environment to any deployment model including on-premises, cloud-hosted, or hybrid. Progent's consultants offer remote or on-premises support services ranging from as-needed design review or troubleshooting to end-to-end project management to ensure your SQL Server 2017 initiative is successfully completed on time and on budget.

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    Progent's Microsoft-certified engineers offer cost-effective online technical support and programming services to assist you to plan, implement, manage, and troubleshoot Microsoft SharePoint 2010 environments that can feature web sites that can function as intranets, extranets, document management tools, wikis, data marts, business analytics, enterprise search engines, workflows, and other tools to promote and enhance information sharing. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with other data sources and with Microsoft's familiar desktop programs like Office Excel, Word, Outlook, and Visio. Progent can assist you to migrate from earlier releases of SharePoint or move a multi-vendor mix of web technologies into a unified and easy-to-manage SharePoint 2010 environment.

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    Progent's background providing Microsoft .NET support and SQL Server help, and Progent's programming experience with VBasic, XML, and other developer platforms enable Progent to create specialized line-of-business programs and eCommerce solutions that operate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can show you how to design reports that allow you to track your business more thoroughly, turning uncooked data into useful understanding of your company and customers.

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    Progent's Cisco certified network infrastructure experts can provide high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.

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    For desktop and application virtualization, Progent offers the expertise of a Citrix-certified XenDesktop expert who can assist you to plan a XenDesktop environment that maximizes the business impact of your IT network; configure XenDesktop technology with your physical and virtual servers, end-user computers, and printers; migrate your existing virtual desktop software to the latest versions of XenDesktop; and provide comprehensive online technical support. Progent can also instruct your IT staff to adhere to best practices to maintain your XenDesktop solution efficiently.

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