For small and midsize companies located in Chandler Arizona, Progent provides support for networks powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISSP-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote support services offer exceptional leverage because they have the real-world background and the sophisticated tools to solve the majority of network issues rapidly. This lowers direct expenses since service calls require a smaller number of billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company benefits additionally with indirect expenses by reducing or avoiding network downtime and related costs stemming from business disruption, upset clients, idle workers, and distracted management.
Progent's billing model for online help is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical online service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with situations where fast repairs somehow turn into major bills. Progent's skill at solving problems quickly results in your business conserving cash.
Progent's Remote Support Tools
Over the years, Progent has refined an arsenal of optimized tools and field-tested methodologies which ensure the maximum level of efficiency for online technical support and repair for small company information networks. Progent provides secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to link to your system remotely without compromising system security.
Progent's advanced service reporting system includes extensive documentation describing the support that Progent's clients have received. Progent's authorized consultants have access to the history of assistance provided to every Progent customer by any Progent engineer. This history of problems and solutions is organized as a quickly exploitable support database that permits Progent's remote support engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and allow fast response from manufacturers' internal engineering staff so Progent's remote consulting experts can arrive at the most efficient solutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Chandler Arizona or to learn additional information about Progent's online support programs, call Progent at
Phone-based Technical Support Services Available from Progent
Progent's remote technical support engineers possess advanced credentials in an extensive array of products and technologies. This breadth of capability permits Progent's consultants to handle virtually any problem likely to occur in a small company information system. Credentials held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To support clients with mixed-platform environments, Progent also offers access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical support services provided by Progent to small businesses in Chandler include:
Progent's UNIX/Linux support engineers can offer urgent remote help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
The Cisco CCIE credential is the highest recognition for network infrastructure engineers, and certifies an individual's networking skills at the expert level. Cisco CCIEs know how to resolve even the most stubborn issues surrounding network planning, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or locating software updates. CCIEs provide exceptional value because their deep expertise permits them to find solutions for even the most difficult problems quickly. In common instances, less experienced engineers can struggle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few consulting providers make Cisco CCIEs available to assist small and medium sized businesses. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can get timely help for severe network problems that are impacting business efficiency but are outside the scope of your local computer maintenance resources. Progent's Cisco-qualified CCIE engineers can interface to your network using the latest on-line support tools in order to perform fast, secure, and economical diagnosis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's popular selection of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Progent's Microsoft-expert online support engineers can provide computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can help you with a broad variety of technology support including Microsoft Windows Server 2022 planning and integration consulting,
Microsoft Windows Server 2019 expertise,
Microsoft Windows Server 2016 migration support and cloud integration solutions,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 R2 migration (help, assistance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full array of online PC desktop support and troubleshooting services including Windows 11 migration support and designing and deploying Microsoft 365 cloud environments for Windows workstations.
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of security solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help you to recover rapidly after a serious breach. Security support services offered by Progent cover thorough network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile access; protecting your email system against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in establishing an effective new Call Center or revamping your existing one, identifying or enhancing Help Desk Call Center application software to meet the special demands of your business, or providing temporary online staff to supplement your existing Call Center group to handle demanding scenarios like software migrations, major updates, or rolling out new applications.
Progent's Help Desk team of experienced information technology professionals provides your clients in Chandler Arizona immediate access to a large technical support resource with substantial experience providing telephone-based consulting and online repair service for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a key driver of business success, and Progent's target is to solve instead of simply report IT issues.
Progent's Apple Mac experts can nurture the imaginative aspect of Mac environments by offering remote consulting support and training in imaging, audio, and motion video. Progent's support professionals can provide help in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like capturing or digitizing audio/video or setting up an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Chandler Arizona online computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so that your computer maintenance is proactive and automated. By exposing possible issues before they grow into downtime, system monitoring can avoid stressful and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that incorporate a mix of platforms.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
| City | Address | Phone | Link |
| Chandler | 2925 E Riggs Rd Chandler, AZ 85249 United States |
(480) 530-0566 | Chandler Network Support Services |
| Glendale | 5350 W Bell Rd Glendale, AZ 85308 United States |
(623) 321-5101 | Glendale Network Support Services |
| Mesa | 625 W Southern Avenue, Suite E Mesa, AZ 85210 United States |
(480) 530-0404 | Mesa Network Support Services |
| Phoenix | 1 N 1st Street Phoenix, AZ 85004 United States |
(480) 666-8967 | Phoenix Network Support Services |
| Scottsdale | 17470 N Pacesetter Way Scottsdale, AZ 85255 United States |
(678) 899-6420 | Scottsdale Network Support Services |