For small and midsize businesses located in Chandler Arizona, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer exceptional value due to the fact that they have the practical background and the advanced technology to solve most information system issues rapidly. Efficient support reduces direct expenses because service calls take up a smaller number of billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company benefits even more in incidental expenses by minimizing or eliminating network outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. Unlike typical remote support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate situations where fast fixes somehow end up as large tabs. Progent's skill at handling technical issues quickly translates into your company spending less money.
Progent's Online Service Tools
Through years of experience, Progent has refined an arsenal of optimized technologies and proven methodologies that promote the highest degree of effectiveness for online technical support and troubleshooting for small business IT systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to interface to your computer system without breaching system security.
Progent's powerful service reporting application keeps comprehensive documentation for all service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of services rendered to each Progent client by every engineer. This history of trouble tickets and repairs is stored as a readily retrievable proprietary knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with key vendors including Cisco and Microsoft permit access to other extensive support databases and permit priority response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to determine optimal solutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone support in Chandler Arizona or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's online consulting experts have certified skills in a comprehensive set of technologies. This wide range of capability permits Progent's consultants to address practically any emergency likely to take place in a small company information system. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.
To support businesses with mixed-OS networks, Progent also provides the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote technical services available from Progent to clients in Chandler include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of computer technology including system infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from legacy applications to current MS Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency online assistance for analyzing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and indicates a consultant's technical skills at the expert level. Cisco qualified CCIEs can handle the most complex issues associated with network design, integration, maintenance, protection, and problem solving. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS network management tools and coming up with workarounds or locating program patches. CCIEs represent an excellent value because their broad experience allows them to fix the most intractable problems rapidly. In common cases, less experienced consultants can struggle for hours or days with identical problems that a CCIE can dispose of in minutes.
Few consulting organizations make CCIEs accessible to support small and medium sized companies. Progent offers quick telephone access to a Cisco-qualified CCIE so you can get urgent support for severe network issues that are impacting worker efficiency but are outside the scope of your local computer maintenance group or consultant. Progent's CCIE engineers can connect to your network by means of state-of-the-art on-line support technology to provide quick, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling family of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified MS Windows Expertise
Progent's Microsoft-certified online support engineers can deliver network problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of online PC desktop consulting and support services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISM and CISSP security engineers can provide a range of security solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist your business to recuperate rapidly following a serious breach. Security consulting services offered by Progent cover in depth security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; installing firewalls; building secure architectures for remote and mobile access; protecting your messaging system against spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the services of world-class online consulting professionals for special projects that small businesses often request. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's special remote engineering services include:
How Your Chandler Arizona Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk support programs for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center services are well suited for small businesses who lack the resources to support an in-house Call Center but who require fast response from a dependable Call Center with proficient phone support plus the available expertise to escalate complex problems to advanced engineers.
Progentís shared Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or enhancing your current one, identifying or enhancing Help Desk software to meet the unique requirements of your business, or adding occasional online personnel to supplement your internal Help Desk group during demanding situations such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced information technology professionals gives your clients in Chandler Arizona fast assistance from an efficient technical support group with years of background providing phone consulting and online troubleshooting for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a solid driver of company success, and Progent's goal is to solve rather than simply track technical problems.
Business Applications Services: Training, Customization, and Integration
Progent's Applications Experts staff offers phone-based advanced engineering expertise and education in specific application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft applications such as CRM, Project, Office Word, and Microsoft Office Excel. To find out more concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can support the imaginative elements of Apple Mac computing by offering remote consulting services and training in graphics, sound, and video. Progent's support professionals offer assistance in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio or video or configuring an audio/video production facility.
Online Network Monitoring Services
Progent can provide businesses in Chandler Arizona remote network monitoring services based on MS Operations Manager network monitoring, customized by Progent for your environment so that your network maintenance is proactive rather than reactive. By spotting potential problems before they expand into crashes, automated monitoring can avoid inconvenient and costly network breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks based on a variety of OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area