For small and midsize companies located in Chandler Arizona, Progent offers support for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's remote technical support engineers offer excellent value because they are equipped with the practical background and the sophisticated technology to solve the majority of information system problems rapidly. This lowers direct expenses because service calls take up fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits additionally in indirect costs by reducing or eliminating system outages and associated costs due to business disruption, upset clients, idle workers, and distracted management.
Progent's pricing model for online support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are charged just for the services that you receive. In contrast to typical remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent scenarios where speedy. minor fixes somehow end up as large bills. Progent's skill at solving problems efficiently translates into your company conserving cash.
Progent's Remote Support Tools
Over the years, Progent has fine tuned a collection of customized technologies and proven methodologies that ensure the highest degree of effectiveness for online technical support and troubleshooting for small and midsize business computer systems. Progent provides protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's online support team to link to your company's computer system remotely without breaching network security.
Progent's sophisticated service reporting application maintains detailed documentation for the support that Progent's customers have received. Progent's team consultants have access to the details of assistance rendered to every Progent client by every Progent consultant. This database of issues and solutions is structured as an easily accessible internal knowledge base that permits Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft permit access to other vast technical support databases and allow quick response from manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to arrive at the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Chandler Arizona or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's online technical service engineers possess credentials in an extensive array of technologies. This breadth of technical skills enables Progent's engineers to handle virtually any emergency that may occur in a small company network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To support customers with multi-platform environments, Progent also offers the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote technical services Offered by Progent to customers in Chandler include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a wide spectrum of computer technology such as network architecture, messaging systems, system and process security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and easy administration, and migration from older applications to the latest Microsoft Windows or Linux-based environments. Progent's team-based approach to solving network problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent online assistance for analyzing problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and certifies an individual's networking knowledge at the expert level. CCIEs can deal with the most difficult issues encountered in network planning, deployment, management, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with IOS Software network administration utilities and developing alternate approaches or locating software patches. Cisco CCIEs represent an exceptional value since their depth of expertise permits them to find solutions for even the most intractable problems quickly. In typical instances, less seasoned consultants can struggle for many hours or days with the same problems that a CCIE can dispose of in minutes.
Few service providers make Cisco CCIEs available to assist small and mid-size companies. Progent offers fast telephone access to a Cisco CCIE so you can receive timely help for serious network issues that are impacting business productivity but are outside the scope of your local computer service personnel. Progent's CCIE engineers can communicate with your environment by means of state-of-the-art remote troubleshooting technology to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-premier online support professionals can provide computer system repair and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Skype for Business Server migration support, Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of online desktop services including Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISM and CISSP network security engineers can provide a variety of security services to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to clean up quickly after a serious penetration. Security consulting services offered by Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; establishing safe architectures for remote and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for special projects that small businesses frequently request. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Chandler Arizona Business Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Call Center programs for small and midsize organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are ideal for small organizations who lack the money or time to build and maintain an in-house Call Center but who need quick response from an efficient Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading PSA tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or improving your established one, evaluating or modifying Help Desk Call Center application software to meet the unique needs of your company, or adding temporary phone support staff to reinforce your internal Help Desk Call Center group to deal with demanding scenarios such as software transitions, mass updates, or installing brand new business software.
Progent's Help Desk staff of experienced information technology professionals offers your computer users in Chandler Arizona immediate contact with an effective support resource with extensive background providing phone help and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center perception as a key contributor to business productivity, and Progent's intent is to fix and not just document technical issues.
Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group provides online and in-depth engineering expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft applications such as CRM, MS Office Project, MS Word, and MS Excel. To find out more information on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac professionals can support the artistic components of Macintosh computing by delivering remote consulting support and training in graphics, sound, and video. Progent's support professionals offer assistance in a range of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio/video or establishing an audio/video post production facility.
Online Network Monitoring Support
Progent offers businesses in Chandler Arizona remote network monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so your computer maintenance is proactive and automated. By exposing possible problems before they cause network outages, automated monitoring can head off stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks powered by a mix of OS platforms.
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area