For small and midsize businesses in Chandler Arizona, Progent provides technical support for information systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the services of CISSP-accredited security consultants to handle high-level security design and business continuity planning.
Progent's online technical support engineers represent exceptional value due to the fact that they have the real-world experience and the sophisticated tools to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses because solutions take up a smaller number of billable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for online support is structured to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to many online support organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid situations where speedy. minor repairs manage to end up as big tabs. Progent's penchant for disposing of technical issues quickly translates into your company spending less cash.
Progent's Online Technical Support Tools
Over time, Progent has developed a set of optimized technologies and field-tested processes which permit the highest level of effectiveness for remote technical support and repair for small business information systems. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to link to your computer system without violating system security.
Progent's highly evolved customer support database application includes detailed documentation of the service that Progent's customers have been provided. Progent's authorized service personnel have access to the records of all help delivered to every Progent customer by any engineer. This database of problems and fixes is structured as a conveniently retrievable proprietary database that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's remote service specialists are able to come up with the most efficient solutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Chandler Arizona or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's phone-based consulting engineers have certified skills in a comprehensive array of technologies. This broad range of capability permits Progent's engineers to manage virtually any emergency that may take place in a small business network. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To support customers with mixed-platform environments, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online services provided by Progent to companies in Chandler include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of computer technology such as system architecture, email solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from legacy applications to the latest MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency remote help for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and certifies an individual's networking knowledge at the master level. Cisco CCIEs know how to resolve the most intractable challenges surrounding network planning, integration, management, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying software updates. CCIEs provide exceptional cost-effectiveness since their broad experience allows them to fix the most difficult problems rapidly. In typical instances, less qualified consultants can wrestle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes.
Few support firms make CCIEs accessible to support small and medium sized companies. Progent can provide fast phone contact with a Cisco authorized CCIE so you can receive urgent help for severe network problems that are hurting business productivity but are outside the scope of your ordinary computer maintenance personnel. Progent's CCIE engineers can communicate with your network using sophisticated remote support technology to perform efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with all of Cisco's popular family of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized Windows Expertise
Progent's Microsoft-certified remote support experts offer computer system problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint 2019 design and integration, Microsoft Teams configuration help, Skype for Business planning and deployment support, Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISSP and ISSAP security consultants can provide a range of security solutions that can enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or assist your company to clean up rapidly following a serious breach. Security solutions available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile access; protecting your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help companies of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine on-premises resources along with cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the services of seasoned remote consulting experts for contract projects that small businesses often request. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables customers to complete critical projects within budget and on time. Progent's special remote consulting services include:
How Your Chandler Arizona Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center programs for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk services are a convenient solution for smaller companies who don't have the resources to build and maintain an in-house Help Desk Call Center but who need fast response from a dependable Help Desk with proficient phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or enhancing your existing one, identifying or modifying Help Desk software products to address the particular demands of your business, or adding occasional phone support staff to supplement your existing Help Desk Call Center group to handle unusually busy situations such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk team of experienced network professionals provides your computer users in Chandler Arizona instant communication with a dependable network service group with substantial experience delivering telephone-based consulting and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a crucial enabler of business success, and Progent's policy is to resolve instead of just annotate IT problems.
Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting staff provides phone-based professional engineering expertise and education in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for popular Microsoft business applications including CRM, Office Project, Microsoft Word, and MS Office Excel. To learn more concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac experts can nurture the imaginative components of Mac systems by offering phone-based consulting services and training in imaging, audio, and video. Progent's consultants can provide expertise in a variety of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs like capturing or digitizing audio or video or setting up an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide companies in Chandler Arizona remote network monitoring support powered by Microsoft Operations Manager network monitoring, enhanced by Progent for your business so that your IT maintenance is proactive rather than reactive. By detecting emerging trouble spots before they evolve into network outages, automated monitoring can head off disruptive and costly service failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems based on a variety of operating systems.
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area