For small and midsize companies located in Chandler or anywhere in Arizona, Progent offers support for networks powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to solve most information system problems rapidly. Efficient support lowers direct costs since solutions require a smaller number of billable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or eliminating network outages and associated costs resulting from business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's billing policy for online help is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe exclusively for the services that you receive. In contrast to many online support organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and clean policy for billing do away with situations where quick solutions somehow turn into major tabs. Progent's skill at handling problems quickly results in your business conserving cash.
Progent's Remote Support Tools
Through years of experience, Progent has developed a set of optimized tools and field-tested methodologies that allow the maximum degree of efficiency for remote consulting and troubleshooting for small business information networks. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to connect to your company's environment without compromising corporate security.
Progent's highly evolved technical support database system maintains comprehensive records describing all support that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of support provided to every Progent client by every engineer. This history of problems and repairs is stored as a conveniently exploitable support knowledge base that enables Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's online service specialists can come up with the most efficient solutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Chandler or anywhere in Arizona or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's remote technical service engineers offer certified skills in a comprehensive set of technologies. This breadth of IT skills enables Progent's consultants to address almost any crisis that may crop up in a small business network. Certificates held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To support customers with multi-platform networks, Progent also offers the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote support services Offered by Progent to customers in Chandler and throughout the state of Arizona include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad array of information technology such as network architecture, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency online assistance for diagnosing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and certifies an individual's network technology knowledge at the master level. CCIEs can handle even the most complex problems encountered in network infrastructure planning, installation, administration, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their deep experience enables them to fix even the most difficult problems quickly. In typical instances, less experienced service providers can wrestle for many hours or days with the same problems that a CCIE can fix in minutes.
Few support firms make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick phone access to a CCIE so your company can get immediate support for complex network infrastructure issues that are impacting business efficiency but are beyond the scope of your local network support personnel. Progent's CCIE support experts can connect to your computer system by means of the latest remote support technology in order to perform efficient, secure, and affordable analysis and repair.
Progent's CCIEs offer consulting for all of Cisco's popular family of networking appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Experts
Progent's Microsoft-expert online service experts offer computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help you with a wide range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration support,
SharePoint Server 2019 design and integration,
Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of online PC desktop services including Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Experts
Progent's certified CISSP and ISSAP network security engineers offer a range of system protection solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to clean up quickly following a serious penetration. Security services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; establishing safe architectures for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help businesses of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of world-class remote consulting experts for special projects that small companies frequently request. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables clients to execute critical projects within budget and on time. Progent's special online consulting services include:
How Your Chandler Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service offerings for small companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are well suited for smaller companies who don't have the resources to create an in-house Help Desk Call Center but who require fast response from an efficient Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk Call Center or improving your existing one, identifying or customizing Call Center software products to address the particular requirements of your business, or providing temporary online staff to supplement your internal Call Center group to deal with high-demand situations like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk staff of veteran network experts provides your customers in Chandler or anywhere in the state of Arizona fast communication with an efficient technical support resource with substantial experience delivering telephone-based help and online repair service for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a solid driver of business performance, and Progent's intent is to solve instead of just track IT issues.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff offers remote advanced engineering expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. For additional information on Progent's expertise, programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the artistic aspect of Apple Mac systems by delivering phone-based help services and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects such as capturing or digitizing audio/video or building an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Chandler, or anywhere in the state of Arizona, remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your environment so that your computer support is proactive and automated. By spotting looming trouble spots before they result in downtime, remote monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments that support a combination of OS platforms.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area