For small businesses in Chandler or anywhere in the state of Arizona, Progent offers technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's remote support services represent exceptional value because they are equipped with the practical experience and the advanced technology to resolve the majority of network issues rapidly. This reduces immediate expenses because service calls require a smaller number of billable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your company saves additionally with incidental expenses by minimizing or avoiding network downtime and related losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for online help is structured to maximize the impact of your network support investment. Progent charges by the minute for phone assistance, so you are charged only for the support that you receive. In contrast to typical online support firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing prevent situations where quick solutions manage to turn into big invoices. Progent's penchant for solving problems quickly results in your company spending less cash.
Progent's Remote Support Tools
Over the years, Progent has refined a set of customized tools and proven methodologies which allow the maximum degree of efficiency for online technical support and repair for small and midsize business information networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to communicate with your company's network remotely without breaching corporate security.
Progent's proprietary technical support reporting system includes extensive documentation describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of services provided to every customer by every consultant. This archive of anomalies and solutions is organized as an easily searchable internal knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft permit access to other extensive technical databases and allow priority access to manufacturers' internal support staff so Progent's remote service experts are able to determine the most efficient resolutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Chandler or anywhere in Arizona or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's online network support professionals possess certified skills in an extensive set of technologies. This breadth of capability permits Progent's engineers to address virtually any emergency that may occur in a small or midsize business information system. Credentials held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with multi-platform environments, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online support Offered by Progent to clients in Chandler and throughout the state of Arizona include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of computer technology including network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent remote help for analyzing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network consultants, and certifies a consultant's network technology skills at the expert level. CCIEs know how to resolve even the most intractable challenges surrounding network infrastructure planning, integration, management, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying software updates. Cisco CCIEs offer excellent value because their depth of expertise permits them to resolve even the most intractable problems quickly. In common cases, less experienced consultants can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes.
Few support firms make CCIEs accessible to assist small and mid-size companies. Progent offers fast phone access to a Cisco CCIE so your company can get urgent assistance for severe network problems that are lowering business efficiency but are outside the experience of your local IT maintenance resources. Progent's Cisco CCIE consultants can interface to your network using the latest on-line troubleshooting technology in order to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as VPN technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service engineers can provide computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of remote desktop consulting and support services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of system protection solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your company to clean up quickly after a serious penetration. Security services available from Progent include: thorough network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; building safe mechanisms for off-site and mobile communication; guarding your email system against spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize on-premises resources as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small companies often request. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's special online engineering services include:
How Your Chandler Business Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk Call Center service options for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller businesses who don't have the resources to build and maintain an internal Help Desk Call Center but who want quick response from a dependable Help Desk with proficient phone support as well as the available expertise to escalate complex tasks to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk or enhancing your established organization, evaluating or enhancing Help Desk application software to meet the unique requirements of your corporation, or providing temporary online personnel to reinforce your existing Call Center resources to handle demanding situations such as software migrations, mass updates, or installing brand new business software.
Progent's Help Desk staff of seasoned network experts provides your clients in Chandler or anywhere in the state of Arizona fast assistance from a reliable support resource with extensive background offering telephone-based help and online troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk perception as a crucial enabler of business productivity, and Progent's target is to resolve instead of merely annotate technical issues.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts staff can supply phone-based and in-depth consulting expertise and training in specific application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for popular Microsoft applications including CRM, MS Project, Word, and MS Excel. To find out more information concerning Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac experts can support the imaginative components of Apple Mac environments by providing remote consulting services and training in graphics, sound, and video. Progent's consultants can provide help in a variety of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio/video or establishing an audio/video post production facility.
Online Network Monitoring Services
Progent offers companies in Chandler, or anywhere in the state of Arizona, remote computer system monitoring support based on MS Operations Manager network monitoring, customized by Progent to accommodate your business so that your computer support is proactive rather than reactive. By uncovering possible trouble spots before they expand into full-scale emergencies, proactive monitoring can avoid disruptive and costly network failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a variety of operating systems.
To contact Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area