For small and midsize businesses located in Chandler Arizona, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and business continuity planning.
Progent's online support services offer exceptional leverage because they have the real-world background and the sophisticated technology to resolve most information system issues quickly. This reduces direct expenses since solutions take up a smaller number of billable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your company saves additionally in indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing model for remote support is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone consulting, so you owe just for the services that you receive. In contrast to typical remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with situations where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for solving technical issues efficiently results in your business spending less cash.
Progent's Online Service Technologies
Over time, Progent has developed an array of optimized technologies and field-proven methodologies which allow the highest level of efficiency for online engineering help and repair for small company IT systems. Progent offers secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to communicate with your company's computer system remotely without breaching system security.
Progent's powerful customer support reporting system maintains thorough records describing the service that Progent's clients have received. Progent's authorized consultants have the benefit of the records of assistance provided to every Progent client by every engineer. This history of problems and resolutions is stored as a quickly searchable proprietary database that enables Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft make available other massive support databases and allow priority access to vendors' in-house support staff so Progent's remote service specialists can determine optimal solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone services in Chandler Arizona or to learn more about Progent's phone support programs, contact Progent at
Remote Support Services Available from Progent
Progent's phone-based technical service engineers have advanced credentials in an extensive set of products and technologies. This broad scope of IT skills permits Progent's engineers to resolve almost any emergency that may occur in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.
To support companies with multi-OS environments, Progent also provides the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services provided by Progent to companies in Chandler include:
Progent's UNIX and Linux consultants can offer emergency remote assistance for resolving anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Progent in addition offers a wide array of remote desktop services including Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent's shared Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk or improving your current one, identifying or customizing Help Desk application software to handle the special requirements of your corporation, or adding occasional phone support personnel to work with your in-house Help Desk group to handle high-demand scenarios like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk team of experienced network professionals provides your customers in Chandler Arizona immediate assistance from an effective technical support group with years of background delivering telephone-based help and remote repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a key driver of business success, and Progent's target is to fix instead of just annotate IT problems.
Progent's Mac consultants can promote the artistic aspect of Mac systems by delivering phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals can provide help in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio or video or configuring an audio/video production studio.
Online Network Monitoring Support
Progent offers companies in Chandler Arizona online computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so your computer maintenance is proactive and automated. By uncovering possible problems before they result in crashes, system monitoring can ward off disruptive and costly service breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support a combination of OS platforms.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
City | Address | Phone | Link |
Chandler | 2925 E Riggs Rd Chandler, AZ 85249 United States |
(480) 530-0566 | Chandler Network Support Services |
Glendale | 5350 W Bell Rd Glendale, AZ 85308 United States |
(623) 321-5101 | Glendale Network Support Services |
Mesa | 625 W Southern Avenue, Suite E Mesa, AZ 85210 United States |
(480) 530-0404 | Mesa Network Support Services |
Phoenix | 1 N 1st Street Phoenix, AZ 85004 United States |
(480) 666-8967 | Phoenix Network Support Services |
Scottsdale | 17470 N Pacesetter Way Scottsdale, AZ 85255 United States |
(678) 899-6420 | Scottsdale Network Support Services |