For small companies in Chandler Arizona, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure issues, plus the services of CISA and CISM-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's remote technical support services represent excellent leverage due to the fact that they have the practical background and the advanced technology to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses because service calls accumulate a smaller number of billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company saves even more in incidental costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's pricing model for remote support is structured to maximize the impact of your IT service dollar. Progent bills per minute for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to many remote support organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate situations where fast solutions manage to end up as large tabs. Progent's skill at solving problems efficiently translates into your business spending less money.
Progent's Online Service Technologies
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies that permit the highest level of effectiveness for online technical support and troubleshooting for small and midsize business information networks. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology permits the experts of Progent's remote service group to access your company's network without violating corporate security.
Progent's sophisticated customer support reporting application keeps comprehensive documentation describing all support that Progent's clients have received. Progent's authorized engineers have access to the specifics of support provided to each customer by any Progent consultant. This archive of problems and repairs is organized as a readily searchable support database that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft permit access to additional extensive support databases and permit quick access to manufacturers' internal support staff so Progent's remote service experts can come up with optimal solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in Chandler Arizona or to find out additional information about Progent's phone support programs, contact Progent at
Online Network Support Services Available from Progent
Progent's phone-based support professionals have advanced credentials in a comprehensive set of products and technologies. This broad range of technical skills allows Progent's consultants to resolve almost any problem that may crop up in a small business network. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.
To provide assistance to customers with multi-platform networks, Progent also offers the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote services provided by Progent to clients in Chandler include:
Progent's UNIX and Linux support engineers can provide emergency remote help for diagnosing problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Progent in addition offers a broad array of online PC desktop support services such as Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
Progent’s Help Desk Co-management services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution built around the top PSA tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk Call Center or enhancing your current one, selecting or enhancing Help Desk application software to meet the special requirements of your corporation, or providing occasional phone support staff to reinforce your in-house Help Desk resources to deal with high-demand situations like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology professionals provides your computer users in Chandler Arizona immediate assistance from a dependable support group with years of background delivering telephone-based consulting and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a crucial enabler of business productivity, and Progent's aim is to fix and not just report IT problems.
Progent's Mac experts can promote the imaginative facets of Macintosh systems by providing phone-based consulting services and education in graphics, sound, and motion video. Progent's consultants offer assistance in a large selection of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures like capturing or digitizing audio or video or building an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers companies in Chandler Arizona online network monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your network maintenance is proactive and automated. By exposing looming problems before they result in network outages, remote monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments powered by a mix of platforms.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
City | Address | Phone | Link |
Chandler | 2925 E Riggs Rd Chandler, AZ 85249 United States |
(480) 530-0566 | Chandler Network Support Services |
Glendale | 5350 W Bell Rd Glendale, AZ 85308 United States |
(623) 321-5101 | Glendale Network Support Services |
Mesa | 625 W Southern Avenue, Suite E Mesa, AZ 85210 United States |
(480) 530-0404 | Mesa Network Support Services |
Phoenix | 1 N 1st Street Phoenix, AZ 85004 United States |
(480) 666-8967 | Phoenix Network Support Services |
Scottsdale | 17470 N Pacesetter Way Scottsdale, AZ 85255 United States |
(678) 899-6420 | Scottsdale Network Support Services |