Fast Online Technical Support for Chandler Arizona Computer Networks
For organizations located in Chandler Arizona, Progent offers online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified security experts to help with high-level security architecture and troubleshooting issues.
Progent's remote support engineers provide excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to solve most network issues rapidly. Efficient support lowers immediate costs because service calls require minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally with indirect costs by minimizing or eliminating network downtime and related costs stemming from business disruption, upset clients, idle workers, and distracted management. Progent's extensive online technical support experience is especially important for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you owe just for the support that you receive. In contrast to typical remote service firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate situations where speedy. minor solutions manage to turn into substantial bills. Progent's skill at disposing of technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies that allow the highest level of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to access your company's network without compromising system security.
Progent's proven customer support reporting application stores comprehensive records of all support that Progent's clients have received. Progent's staff consultants have access to the history of all help rendered to every Progent customer by any engineer. This database of issues and solutions is organized as an easily accessible internal database that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft make available other extensive support databases and permit quick access to vendors' in-house engineering staff so Progent's online consulting experts can come up with optimal resolutions promptly.
Online support provided by Progent to customers in Chandler Arizona include:
Certified Windows Support
Progent's Microsoft-premier remote support professionals can provide computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration expertise, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist you company to install, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for networking engineers, and validates a person's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most complex problems occurring in network design, deployment, administration, compliance, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying program patches. CCIEs are an exceptional cost-effectiveness because their depth of experience enables them to solve problems rapidly. In many instances, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your network using state-of-the-art on-line support technology in order to provide quick, safe, and economical diagnosis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure devices by offering services such as:
CISSP and ISSAP Premier System Security Experts
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of system protection solutions to bolster the safety of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your company to recuperate rapidly after a serious penetration. Security consulting services offered by Progent include: in depth network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm attacks; setting up firewalls; designing safe techniques for off-site and mobile connectivity; defending your email system against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize physical resources along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to address a broad array of computer technologies including system architecture, email systems, network and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance diagnosing anomalies within UNIX/Linux networks powered by leading derivatives of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's leading enterprises. The ProSight series of outsourced network management services covers all key facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Chandler Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting support can aid you in establishing an effective new Call Center or revamping your current one, evaluating or customizing Help Desk application software to handle the particular needs of your business, or providing temporary phone support staff to work with your in-house Call Center team to handle unusually busy scenarios such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran information technology experts offers your computer users in Chandler Arizona instant access to an efficient network service resource with years of background delivering telephone-based support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a significant enabler of company success, and Progent's policy is to solve and not just document IT issues.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Team offers phone-based advanced consulting support and training in key business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Chandler Arizona online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By uncovering looming trouble spots before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and expensive information system failures. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments based on a variety of operating systems.
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Chandler Arizona, Progent's phone-based computer support specialists can provide effective and affordable IT support the instant your business needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.
Even if your Chandler business works with a local freelance consultant or employs an in-house organization that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to address sudden system emergencies or particularly complex integration projects.
Advantages of Progent's Network Help for Businesses in Chandler Arizona
Progent's remote network troubleshooting services allow your Chandler company to experience the advantages of timely, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your network will acquire greater business worth by being more available, efficient, and secure. Benefits to your company include:
- Seamless remote expansion of your local support resources
For most organizations in Chandler Arizona, nearby computer service providers, whether consisting of independent consultants or an in-house maintenance staff, can resolve the majority of network issues. However, major troubles might occur when local support personnel are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your usual service people. In these cases, Progent's on-call support specialists give you an easy, fast, and economical way to supplement your regular help and to convey useful knowledge to improve your capability to handle future issues in-house.
- Reduced Dependence on Freelance Service Providers
For IT maintenance, smaller businesses often depend on independent freelance service providers. While freelance consultants carry smaller overhead than big consulting organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the lack of fallback help may require your company to wait for assistance during an emergency. As your company expands, system unavailability and trouble with vital applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup service expertise to make sure your network stays up and running.
- Create a Scalable Basis for Seamless Expansion
Organizations typically begin with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get thrown onto a shaky foundation. When a company grows, reliability and expandability problems can impede the success of the organization. Such poorly designed environments require careful assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a network infrastructure able to offer the solid foundation to handle critical business requirements and facilitate downstream growth.
- Work with Solution Providers Instead of Product Sellers
Smaller companies require advice and technical training to negotiate an increasingly complex array of product alternatives capable of accelerating business success and improving efficiency. They do not need a network consultant who is attempting to resell a specific vendor's technology. Network support and product selling can result in a situation where the proposed
solution is designed around a profitable product instead of the true requirements of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align technical consulting with the best needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Server Platforms
Progent offers in-depth support for Microsoftís powerful server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services provided during normal business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be forced to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by every consultant to every client. The practice of documenting and archiving support activity results in more efficient support and avoids a slew of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.