Fast and Affordable Online Support for Chandler Arizona Computer Systems
Immediate Online Technical Support for Chandler SystemsFor businesses in Chandler Arizona, Progent offers online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts provide excellent value because they have the practical experience and have access to the sophisticated technology needed to resolve most network issues rapidly. Efficient support lowers direct costs since solutions accumulate minimal billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company saves even more in indirect costs by reducing or eliminating network outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is particularly important in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike typical online service organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with situations where quick fixes somehow end up as major bills. Progent's skill at handling problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized tools and field-tested processes that permit the maximum level of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent provides protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's Technical Response Center to communicate with your computer system remotely without compromising network security.

Progent's sophisticated service database system stores comprehensive records for all service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance provided to every client by any consultant. This archive of issues and responses is structured as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft make available other vast technical support databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to determine optimal solutions in the least time.

Online support available from Progent to customers in Chandler Arizona include:

ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow transparent backup and fast recovery of critical files/folders, apps, images, and VMs. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured online account and give your password you are asked to confirm your identity on a device that only you possess and that uses a different network channel. A broad range of devices can be used as this second form of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register several validation devices. To learn more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins created to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology professionals provides your workers in Chandler Arizona rapid access to an effective network service resource with years of experience providing phone help and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center recognition as a significant enabler of company success, and Progent's target is to resolve rather than merely track technical problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Group can supply online professional consulting expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To find out more concerning Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center2, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Chandler Arizona online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM for your environment so your computer support is proactive rather than reactive. By uncovering possible trouble spots before they expand into crashes, automated monitoring can minimize inconvenient and costly network failures. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments powered by a combination of OS platforms.
How Your Chandler Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Chandler Arizona, Progent's phone-based computer support engineers can deliver expert and affordable IT help the moment your company needs it. Over 20 years of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your Chandler organization works with a local freelance support technician or maintains a full time IT staff that can deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to address unexpected system emergencies or particularly complicated integration problems.

Details of Progent's Remote Computer Support for Chandler Arizona
Progent's phone help, remote repair, network security consulting, and system administration services offer businesses in Chandler Arizona the greatest leverage for your IT budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's experts can deliver your business world class IT support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT background, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, in the trenches of network service, performing a wide range of technical projects for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested approaches for using computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by each staff member to every customer. The practice of detailing and archiving support records allows more efficient support and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who won't let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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    Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered endpoints.

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    SQL Server 2016 Capacity Planning Online Support Services

    SQL Server 2016 offers significant improvements in speed, capacity, data security, uptime, mobile computing integration, plus integrated BI. New features include PolyBase for handling SQL and NoSQ databases in one appliance for data warehousing, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud-resident operations and services. Progent's Microsoft-certified consulting team can deliver remote and onsite expertise to assist organizations of all sizes to configure, administer or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager.

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    Progent can provide affordable remote consulting to help companies to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for scalable low-latency storage, and Glacier for value-priced long-term archiving. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN connections and can show you how to deploy cloud-centric or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS cloud services. Progent offers as-needed support to assist you to overcome technical roadblocks or Progent can deliver project management outsourcing or co-sourcing to help you move to the Amazon AWS cloud on schedule and within budget.

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    Consulting SQL Server 2012 Reporting Services

    Progent offers the expertise of certified consultants and seasoned database application developers, DBAs, project management experts, Cisco-certified network architects, business continuity planning specialists, and data security consultants to assist your business to assess the likely benefits of SQL Server 2012 for your business, install pilot environments at your datacenter or at Progent's test lab, design and execute out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from other RDBMS platforms, and configure a cost-effective and secure network infrastructure that helps you maximize the business benefit of SQL Server 2012.

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    Top Ranked Microsoft Certified Expert Hyper-V Virtual Server Consultant Services

    Progent's Microsoft-certified consultants can help you evaluate the possible benefits of Hyper-V-powered virtualization for your business, perform pilot implementations to verify Hyper-V's operation with your production applications, evaluate your network architecture for smooth operation with virtualization technology, help you in moving to Microsoft Windows Server 2008 and setting up Hyper-V, educate your IT staff to monitor and manage Hyper-V, offer expert consulting help for improving the security of your virtual servers, design and validate business continuity processes that maximize system uptime, and provide continuing consulting and technical support including affordable online repair and comprehensive Help Desk services.

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    Aten IP9001 Consultants

    Remote management cards offer IT managers full control over a server without the need for an on-site visit. Using remote server management cards, all console screen data plus keyboard and mouse operations are transferred to a remote session to an IT professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified engineers can assist you to plan, implement, and manage a high-availability business network that includes remote server management cards and Progent can use these remote management cards to provide low-cost remote technical help. Progent is familiar with a number of remote management cards such as Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.

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    Progent's Technical Response Center (TRC) offers national extended hours remote assistance for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers provide after-hours phone help and online direct computer access to troubleshoot and repair technical problems rapidly and economically. The breadth of technical expertise available from Progent's staff of nationwide service engineers makes it possible to escalate even the toughest network issues to qualified specialists as needed. For critical issues, the Technical Response Center endeavors to answer your call for support in less than one hour.

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    Progent's computer outsourcing services for small companies include designing Windows XP, .NET Server, and BackOffice environments, coordinating migrations XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, online and on-premises repair, fixing chronic IT issues, and creating a company-wide security strategy. Progent can help you maximize system reliability and throughput with fault-tolerant configuration, redundant network topology, and proactive network monitoring. Progent also offers project management assistance for large-scale upgrades and can assist with needs assessment, product identification, BOM development, vendor qualification, purchasing logistics, and complete documentation. Progent's computer outsourcing help also includes training for office productivity programs such as Office XP.

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    SCCM Intune Integration Remote Technical Support

    Configuration Manager automates application and device provisioning at scale, simplifies compliance settings control, inventories network assets, guards against corporate data leakage, provides health reporting, allows secure self service, and delivers a single point of control for administering mixed-OS ecosystems based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can help your organization with any aspect of designing, implementing, using and repairing a SCCM solution for local, cloud-based, or hybrid environments.

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    Progent's Microsoft-certified professionals can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and migration plans, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, educate your IT management staff, create a corporate-wide security plan, streamline network administration, assist with application development, and build and test a DR/BC plan.

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that embodies over 25 years of background assisting manufacturing and service organizations to simplify complicated supply chains and streamline critical processes in order to bring products to market fast and meet customer commitments consistently. Progent can provide the skills of an ERP consultant with more than 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite services that spans from occasional guidance to solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include implementation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Amazon AWS integration, training, and DBA services.

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    Progent's Juniper-authorized NetScreen consultants can help you to configure and optimize NetScreen 5200 and 5400 routers, migrate from older NetScreen devices to more current Juniper products, and troubleshoot network infrastructure problems in all-Juniper or mixed-vendor environments.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    If you are producing UNIX or Linux applications on a network that has Microsoft Windows-based servers, desktops, and office productivity products, Progent offers comprehensive IT outsourcing that frees you to concentrate on your field of high-value expertise without the continual hassle of managing your business network. By using smart server monitoring and by providing remote and on-site assistance when your business needs it, Progent represents an affordable solution for managing an IT system that provides excellent dependability, security, and efficiency. Progent's developer support services feature full-service it outsourcing, virtual server infrastructure, online and on-site support and repair, proactive network monitoring services, and Contact Center support.

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    Progent offers several basic kinds of Helpdesk services including Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco experts gives your clients convenient access to a dependable support resource with years of experience providing phone support and online troubleshooting for IT systems powered by Microsoft products. Progent's concentration is on earning the support Help Desk a respected reputation as a key contributor to business productivity. Progent's goal is to resolve rather than merely record problems.

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    Progent's CISSP-certified cybersecurity consultants can assist businesses of any size with any aspect of IT security. Progent can create efficient cybersecurity systems that protect a small business from advanced threats or Progent can design, configure, and manage a comprehensive security strategy for hybrid networks that accommodate onsite, remote, and mobile users accessing network resources distributed across multiple physical sites and various clouds.

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    Progent's Cisco-certified Wi-Fi technology experts can help organizations to configure, manage, and debug Cisco Small Business Wireless Access Points.

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    Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small company's production servers in an environment that gives the maximum level of availability and scalability and is also easy to migrate to any data center. ProSight Virtual Hosting and management services are built upon proven virtualization techniques that enable small businesses with multi- platform IT systems to save dramatically on the expense of capital equipment, system maintenance, and IT management while achieving enterprise-class reliability and an unmatched degree of vendor independence.

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    Progent offers national remote technical support and consulting services for companies that operate Solaris networks or whose information systems include a mix of Solaris and Microsoft products. Online IT help offers optimum return for your information technology dollar by extending user productivity and limiting the hours charged for computer analysis and repair. Sophisticated remote support technology and experienced technicians and engineers combine to enable Progent to solve the majority of network problems without wasting time and money by traveling to your site. In the vast majority of situations your network issues can be remediated by telephone or via a combination of telephone support and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP and ISSAP premier security specialists to assist with the most difficult system problems.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it.

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    Progent offers live remote instruction for a range of desktop apps and environments including Office and Microsoft 365 Excel, Word, Access and Project plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10. Remote instruction provides the benefits of traditional physical classroom seminars, such as immediate communication between students and teachers, but avoids the expenses of transportation and the hassle of attempting to synchronize the schedules of multiple trainees. Offered to individuals or groups of any size, Progent's live online instruction allows the trainer to run the class from a remote office and the students can be dispersed across an office or across the the U.S. Virtual training supports powerful learning tools like virtual white boards, real-time questions, and collaborative desktops. Classes can be short and personalized to specific topics or longer in duration and broader in scope.

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    Progent's managed services for patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your servers, such as scanners, infrastructure appliances such as switches and Wi-Fi APs, and IoT devices like sensors and robotics.

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    Progent offers three basic kinds of Call Center services including Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Support, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals offers your clients instant access to a reliable support resource with years of experience delivering phone support and remote access troubleshooting for networks based on Microsoft products. Progent's concentration is on earning the support Call Center a respected reputation as a solid contributor to company performance. Progent's goal is to fix rather than simply report problems.

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    Progent can help your IT team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources as well as one or more public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Azure hybrid cloud design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.

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    Progent's Cisco-certified Wi-Fi integration consulting experts can assist organizations to deploy, manage, and debug Cisco wireless products including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

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    Microsoft CRM helps mid-market businesses build profitable customer relationships. Built-in Sales and Customer Service components enable in-house staff to share information to help improve sales success and offer steady, efficient customer service. Progent can set up the most sensible server and communications infrastructure, including local and offsite wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MS CRM professional who can show you how to combine Microsoft Dynamics CRM with your marketing or customer service data.

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  • Microsoft Outlook for Mac On-site Technical Support Top Macintosh and Exchange Information Technology Consulting

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    Progent's experts can provide Apple macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Microsoft Entourage and email expertise, security services, and one-on-one education. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier versions of OS X and Progent can offer expertise with Apple Mac application software. Progent can also help you with iPhone support and iPad synchronization, or moving to Apple's iCloud. For computer networks based exclusively on Apple macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of planning, configuring and maintaining a network environment that is available, safe, efficient and aligned with your company's objectives.

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    Progent's background delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools enable Progent to design specialized line-of-business programs and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting services can show you how to design reports that let you analyze your business more thoroughly, transforming raw data into valuable understanding of your company and customers.

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    Progent's Microsoft certified consultants can help your company to test Microsoft Windows 7 to verify application compatibility and to determine its performance and stability operating in your environment. Progent's consultants can also show you how to assess the likely strategic benefits of moving to Windows 7. If you decide that Windows 7 fits your business, Progent can help your IT organization to plan and carry out a smooth migration to Microsoft Windows 7 from a your current release of Windows.

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    Progent can provide the expertise of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee describes the basic competencies and global standards of performance that IT security managers are required to master. CISM gives business management the assurance that those who have earned their CISM credential have the background and capability to provide effective security management and consulting consulting.

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    Progent's Private Cloud Hosting service offers comprehensive hosting of a small or mid-size company's servers in an environment that delivers the maximum level of dependability and expandability and is in addition simple to move to any data center. Progent's Private Cloud Hosting and Management services are built upon mature virtualization architectures that allow small and midsize companies with mixed- platform environments to save dramatically on the costs of capital equipment, system support, and network administration while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor flexibility.

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    E-Mail Guard is a comprehensive solution for defending against spam and virus attacks. E-Mail Guard addresses the protection and administration of company email by providing constantly updated spam and virus blocking, policy administration, content filtering, and protection against email-borne directory harvesting and DDoS attacks. E-Mail Guard also features tracking, management and reporting utilities plus outbound email filtering to let you troubleshoot your email environment and define and enforce company email policy.

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    Progent's Linux support experts offer small and mid-size businesses and software developers help with administering and supporting Linux computers that run with Microsoft-powered networks. Progent offers your organization access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This broad range of expertise provides you with an easy single consulting firm to show you how to build and maintain a protected and reliable mixed-platform network and communications environment that allows Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    MS Office Communications Server provides IM and presence as part of an extensible, enterprise-grade solution featuring advanced protection, transparent integration with additional Microsoft products, an expandable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can benefit from cost savings and elevated business efficiencies, increased worker productivity, and stronger IP protection with this simple-to-administer, highly available IM platform. Effective deployments of Office Communications Server call for careful planning and thought before roll out. Progent's Microsoft-certified consultants can provide the skill needed to realize all the benefits of Microsoft Office Communications Server throughout your whole organization.

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    Microsoft Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Microsoft ISA Server 2006 and offers a centrally managed Internet gateway that delivers a one-server platform for a variety of security features such as an application layer and network layer firewall, URL filtering, malware inspection, IPS, reputation services, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security logging and reporting capabilities, allows custom reporting generated by Microsoft SQL Server, works with Active Directory to simplify authentication, and can be operated as a virtual machine to cut costs and improve recoverability. Progent's Microsoft engineers can help your company to plan and carry out test and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows 2008 R2, Active Directory, SQL Server, Exchange Server, and SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent can also help your organization to migrate economically to Microsoft Forefront Threat Management Gateway 2010 from any version of ISA Server.

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    Progent's data protection experts can assist your company to design, implement and debug a backup plan based on MSP360 software. MSP360 enables file/folder or image backup/recovery for virtual machines and physical computers, works with all popular public clouds, and allows businesses to build a backup ecosystem with a minimum Recovery Time Objective and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and management of your backup system to protect against data loss caused by human mistakes, system errors, ill-intentioned users, and external assaults like ransomware. To find out more, see ProSight DPS 360 Backup services.

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    Progent can provide affordable remote support to help businesses of any size to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon S3, and Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design, testing, configuration, administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a reliable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud environments and also supports cost-effective backup to Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or on-premises consulting services to help you to plan, deploy, optimize and troubleshoot a comprehensive backup/restore solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/recovery service based on Altaro VM Backup.

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    Progent provides the services of Microsoft and Cisco-Certified network support experts to offer clients affordable alternatives to help businesses maximize the benefits of Microsoft and Cisco technology. For environments that span from small offices to nationwide corporations, Progent's network consultants can show you how to enhance your information system's e-mail infrastructure, security, availability, throughput, and network administration.

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    Progent's certified engineers can help you to test Windows 7 to verify application compatibility and to determine its speed and stability running in your environment. Progent's consultants can also show you how to assess the potential business value of adopting Windows 7. If you decide that Microsoft Windows 7 makes sense for your business, Progent can help you to design and implement a non-disruptive migration to Microsoft Windows 7 from a previous release of Windows.

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    Progent's Cisco-certified wireless networking consultants offer remote and onsite consulting and support services to help you to design, configure, manage, optimize, and debug Wi-Fi networks that incorporate Cisco's Meraki APs. Progent can also help your organization to plan and implement hybrid environments that integrate local and cloud-hosted resources and that provide easy access, advanced security, unified management, and dependable performance for all your wired and wireless endpoints.

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    Microsoft Dynamics Business Central (previously, formerly} branded Dynamics NAV and Navision) provides small and midsize businesses a unified soultions for financial management, inventory control, operations, capacity planning, purchasing, sales, supply chain, and advanced analytics. Progent's Dynamics 365 Business Central/NAV experts can assist company to manage your older Dynamics NAV environment or migrate smoothly to a cloud-based, on-premises, or hybrid deployment.

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    Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Mac and Microsoft premier consultants can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to collaborate with colleagues who use Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac software can collaborate, allowing Mac users to receive and transmit messages, search the GAL, copy addresses, sync up calendars, and invite fellow workers to conferences via your Exchange account. Progent will make sure that your Microsoft Server is properly set up and that LDAP and Outlook Web Access are enabled. Progent also can provide specialized onsite Entourage education.

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    If your business network combines Linux technology with MS Windows, Progent can assist you to incorporate your IT resources into a unified network that permits all your operating systems to run side by side for easy management, seamless dataflow, high dependability, enhanced performance, and tight security. Progent's UNIX/Linux and Microsoft Windows coexistence assistance offerings include network infrastructure integration and support, consulting for Windows services for UNIX, remote network monitoring and administration, online network help and troubleshooting, on-site technical support, and Help Desk Call Center support.

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    Microsoft Communications Server delivers Instant Messaging and presence as part of a scalable, world-class package offering advanced protection, transparent compatibility with additional Microsoft products, an extendable, industry-standard development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server allows cost savings and improved operational efficiencies, increased worker productivity, and better IP protection. MS Communications Server 2007 has been replaced by Lync, which itself has been replaced by Skype for Business. Progent's Microsoft-certified unified communications consultants offer remote and on-premises configuration support and troubleshooting help for your Office Communications Server deployment and can help you to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and carry out an efficient migration that will add business value to your information network

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