Fast Online Technical Support for Chandler Computer Systems
Urgent Phone Help for Chandler NetworksFor organizations in Chandler or anywhere in Arizona, Progent provides online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the services of CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve most information system issues quickly. This reduces direct expenses since solutions use up minimal billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally in indirect expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced remote consulting know-how is especially helpful in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you receive. In contrast to many remote support companies, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor fixes somehow turn into big tabs. Progent's skill at handling problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized technologies and field-tested methodologies that ensure the highest level of efficiency for remote help and repair for information networks of any size. Progent provides secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your computer system remotely without breaching corporate security.

Progent's proven service reporting application includes extensive records describing the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of all help delivered to every client by every engineer. This database of trouble tickets and solutions is organized as a conveniently accessible proprietary knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft open up other vast technical knowledge bases and allow fast access to manufacturers' in-house support staff so Progent's remote service specialists can find the best solutions quickly.

Online support offered by Progent to customers in Chandler and throughout the state of Arizona include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is intended to assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables clients to complete major projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting support can assist you in creating an effective new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Help Desk software to address the special needs of your corporation, or providing occasional phone support staff to supplement your in-house Call Center resources during unusually busy situations like software transitions, major updates, or rolling out new applications.

    Progent's Call Center team of seasoned network consultants offers your workers in Chandler or anywhere in the state of Arizona rapid contact with a dependable technical support group with substantial background offering phone support and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a major driver of business efficiency, and Progent's policy is to solve rather than simply track IT issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group offers online professional engineering expertise and education in special business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Chandler, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so that your computer support is proactive and automated. By anticipating possible issues before they evolve into downtime, system monitoring can minimize stressful and expensive service crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems powered by multiple operating systems.
How Your Chandler Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Chandler or anywhere in the state of Arizona, Progent's phone-based computer support specialists can provide expert and cost-effective IT help the moment your organization needs it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve computer problems quickly while eliminating the cost and lost productivity that comes with in-person service calls.

Even if your Chandler office deals with a regular independent consultant or maintains an in-house IT staff that can deal with common computer problems, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to resolve unexpected network crises or especially tough integration projects.

Benefits of Progent's Network Help for Offices in Chandler
Progent's online network troubleshooting services enable your Chandler organization to enjoy the benefits of immediate, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will acquire greater business value by being increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    With most offices in Chandler or anywhere in Arizona, nearby network support resources, whether made up of outside consultants or a full-time IT staff, can take care of typical network problems. On the other hand, serious problems can occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual service personnel. In these situations, Progent's online service experts offer a convenient, quick, and affordable way to supplement your local resources and to pass on valuable information to improve your capability to deal with future issues locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller businesses often depend on individual freelance consultants. Although freelance service people have less internal costs than larger service firms and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the lack of reserve personnel may force your company to wait for help during an IT crisis. As your company expands, network downtime and problems with vital software become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of backup service expertise to insure your network stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Companies typically begin with an IT architecture created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes can get thrown onto an unstable foundation. As a network grows, stability and expandability issues can impede the success of the organization. These badly built environments require proper assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a network infrastructure able to deliver the solid foundation to handle current business demands and facilitate downstream growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller offices require guidance and technical education to navigate through an increasingly complex maze of product alternatives capable of promoting business growth and improving efficiency. Businesses hardly need a computer consultant who is attempting to earn a commission on a specific vendor's products. Network support and product sales can lead to a situation where the recommended solution is designed around a profitable technology instead of the genuine needs of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align IT consulting with the real needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT background, fine tuned remote support software, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.