Immediate Remote Technical Support for Chandler Arizona Computer Networks
Fast Remote Consulting for Chandler SystemsFor businesses in Chandler Arizona, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world background and have access to the sophisticated tools necessary to solve the majority of network issues rapidly. Efficient support lowers direct costs because service calls require minimal billable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or eliminating system downtime and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive online technical support expertise is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's billing policy for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you receive. Unlike many remote support organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor repairs manage to turn into large bills. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized technologies and proven processes that permit the maximum level of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's remote service group to access your company's network without breaching network security.

Progent's advanced service reporting system maintains extensive documentation for the service that Progent's clients have received. Progent's authorized consultants have access to the history of all help delivered to each Progent client by any Progent consultant. This archive of problems and responses is organized as a readily accessible proprietary database that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft make available additional vast technical support databases and allow quick response from vendors' in-house engineering staff so Progent's online service experts are able to find the best resolutions in the least time.

Remote services offered by Progent to clients in Chandler Arizona include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and fast restoration of vital files/folders, applications, system images, plus VMs. ProSight DPS lets your business avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information network. Besides maximizing the security and reliability of your IT network, Progent's patch management services free up time for your in-house IT team to concentrate on more strategic projects and activities that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and give your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a separate network channel. A wide selection of out-of-band devices can be utilized as this second form of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To find out more about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you�re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progents shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progents Help Desk sharing service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk staff of veteran information technology consultants gives your workers in Chandler Arizona quick assistance from a large support group with substantial background offering telephone-based help and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center the reputation as a crucial driver of company success, and Progent's goal is to resolve and not merely report technical issues.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Group can supply phone-based and in-depth engineering support and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and education for Microsoft applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more about Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Chandler Arizona remote hybrid network monitoring by providing System Center Operations Manager expertise. Progent can adapt Operations Manager for your business so that your IT support is proactive rather than reactive. By exposing looming issues before they result in crashes, automated monitoring can avoid stressful and costly network failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems powered by multiple operating systems.
How Your Chandler Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Chandler Arizona, Progent's online network support engineers are ready to deliver expert and affordable system help whenever your company needs it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix network problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Chandler office works with a regular independent support technician or maintains an in-house IT staff that can deal with the majority of network issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to solve sudden system emergencies or particularly tough integration problems.

Details of Progent's Remote Network Services for Chandler Arizona
Progent's online support, Internet-based repair, network security expertise, and system management services offer businesses in Chandler Arizona the greatest leverage for your support budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk call center support and network administration, Progent's professionals can deliver your business world class network support while permitting you to eliminate the expense and hassle of running a full-service internal IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical experience, refined support tools, and understanding of corporate IT enable businesses to escape the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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    Microsoft SQL Server 2005 offers powerful, standardized tools to computer professionals and network users, reducing the difficulty of designing, deploying, administering, and accessing enterprise data and database programs in environments ranging from mobile devices to enterprise information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 require an IT consulting firm with hands-on experience and wide knowledge in designing and deploying data-driven, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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    Progent's Linux support experts offer small businesses and software developers help with managing and supporting Linux systems that run with Microsoft-powered networks. Progent can give your business contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide range of experience provides you with a convenient single source to show you how to create and maintain a protected and reliable cross-platform connectivity and communications solution that allows Linux and Microsoft coexistence by combining Windows with major Linux derivatives including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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