Immediate Remote Technical Support for Chandler Arizona Computer Networks
For companies located in Chandler Arizona, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and troubleshooting issues.
Progent's online support experts offer excellent value due to the fact that they possess the practical experience and have access to the advanced tools necessary to solve most information system issues rapidly. This reduces immediate expenses since solutions accumulate fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing model for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical remote service firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate scenarios where speedy. minor solutions somehow turn into major invoices. Progent's penchant for handling technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested methodologies that promote the maximum degree of efficiency for remote consulting and repair for IT systems of any size. Progent's Technical Response Center can link to your network remotely without breaching system security.
Progent's sophisticated customer support database system includes extensive documentation of the service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of assistance rendered to every customer by any consultant. This history of problems and resolutions is stored as a conveniently retrievable internal knowledge base that permits Progent's online technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working associations with key industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow quick response from vendors' in-house product engineers so Progent's online consulting specialists can find the most efficient resolutions promptly.
Remote support services available from Progent to clients in Chandler Arizona include:
-
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support professionals offer network repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help your company with a broad range of platform support services including Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to help your business to install, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Windows 11 system design and migration consulting and Windows 10 integration support, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and cloud-connected tablets and smartphones.
-
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the highest recognition for network consultants, and certifies a consultant's technical skills at the expert level. Cisco CCIEs can deal with even the most challenging issues surrounding network planning, installation, maintenance, protection, and troubleshooting. CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep expertise permits them to find solutions for problems rapidly. In many cases, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system using sophisticated on-line support technology to perform quick, secure, and affordable diagnosis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking products. Cisco networking consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Cisco Aironet Access Points planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
-
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to carry out the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's online ransomware expert can assist businesses to identify and quarantine infected servers and endpoints and protect clean resources from being compromised. If your Chandler system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
-
Ransomware Recovery Help
Progent's ransomware recovery consultants can assist your Chandler business to restore an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's team of IT security experts bring the broad selection of skills required to reconstruct all vital facets of a compromised system rapidly and with little data loss. To learn more, visit Progent's ransomware cleanup and operational continuity expertise.
-
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security services to enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recuperate rapidly following a damaging breach. Security support services offered by Progent include: thorough data security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile access; securing your messaging infrastructure against spam and directory harvest attacks; and managing round-the-clock network monitoring.
-
Cloud Integration

Progent can provide advanced online consulting services to help organizations of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that combine local resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with local Exchange environments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
-
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components used by the basic IP network.
-
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based support services to cover a wide range of computer technologies including network architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues enables fast escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service costs.
Major Linux versions for which Progent can provide expert support include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware
Ubuntu
Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, subscription-based services designed to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all key aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by providing an environment for streamlining common tedious jobs. These can include health checking, update management, automated repairs, endpoint configuration, backup and recovery, anti-virus defense, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alarm to your specified IT management personnel and your assigned Progent technical consultant so that potential problems can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of real-time reporting tools designed to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and enable non-disruptive backup and fast recovery of important files/folders, apps, system images, and VMs. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or application bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight MFA with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are requested to verify your identity on a unit that only you have and that uses a different network channel. A broad range of devices can be used as this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. For details about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Co-Managed Call Desk: Outsourced and Co-managed Call Desk Services
Progent's Co-managed Help Desk Service offers a seamless supplement to your internal network support organization. Client access to the Help Desk, delivery of support services, problem escalation, trouble ticket creation and updates, performance measurement, and management of the support database are consistent whether issues are taken care of by your core network support organization, by Progent's team, or both. Your business has unrestricted flexibility to expand or reduce your part of IT support work as circumstances demand. Progent provides initial installation and onboarding of the professional services automation software as well as workflow documentation, validation and training.
For details about ProSight Shared Help Desk, see ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete threat progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to maximizing the security and functionality of your IT environment, Progent's software/firmware update management services allow your IT team to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your information network. Find out more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
-
Help Desk Support
Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or improving your current one, evaluating or enhancing Help Desk Call Center software to handle the particular requirements of your company, or providing occasional online staff to reinforce your existing Help Desk Call Center resources to deal with unusually busy situations such as software migrations, major updates, or installing brand new applications.
Progent's Call Center staff of experienced information technology professionals gives your workers in Chandler Arizona instant access to a dependable network service group with extensive background providing telephone-based help and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center perception as a significant enabler of business performance, and Progent's goal is to resolve and not simply annotate IT issues.
- Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Group offers online advanced engineering support and training in key application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for Microsoft applications including Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To find out additional information on Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center2, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Chandler Arizona remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to accommodate your business so your network maintenance is proactive and automated. By spotting possible issues before they result in full-scale emergencies, automated monitoring can head off stressful and expensive network crises. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks that support a combination of OS platforms.
How Your Chandler Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Chandler Arizona, Progent's online network support engineers are ready to deliver professional and affordable system support whenever your business requires it. More than 20 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Chandler company relies on a regular independent support technician or maintains a full time IT staff that can handle day-to-day network issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to resolve sudden network emergencies or particularly complicated integration projects.
Features of Progent's Online Computer Services for Chandler Arizona
Progent's online support, remote repair, system security expertise, and system administration services offer businesses in Chandler Arizona the greatest leverage for your support investment. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your office enterprise-level IT support while permitting you to eliminate the expense and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to offices in Chandler Arizona and is also ideal for networks in more remote regions that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide selection of Microsoft support tools, service databases, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent provides online support on a per-minute billing plan, so you pay only for the services you use. Progent asks for no minimum charge for online help and requires no periodic subscription fee for services provided during normal business hours. This saves you from facing big invoices for routine repairs.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide help from authorized specialists with skill in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Group
Progent's core support offerings include technology integration, MS Exchange Server consulting, network security design, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting support for critical business applications. Help offered by the Application Experts Team includes:
Dynamics GP Consulting and Programming
MS Project Training
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Management Support and Application Development
Mac Consulting
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient centralized source for network generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that align with the unique needs of your business.
- Sophisticated Online Access Tools
Protected remote access allows Progent's support professionals to see precisely what your users see. This makes it possible to find fast solutions to issues that could otherwise require an expensive personal visit. Cutting-edge remote access tools and experienced technicians together allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite support and remote system analysis.
- Support for Mainstream VPN Products
Progent supports secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- Round-the-Clock Support for Maximum Network Uptime
For organizations with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious organizations whose workers require instant access to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical expertise, fine tuned remote support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent offers world-class support for Microsoft's popular server platforms with services that include Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 expertise, Windows 2003 maintenance, MS Exchange Server 2019 integration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits per minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for support services provided during normal business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be tempted to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.