Fast and Affordable Remote Technical Support for Chandler Computer Networks
Urgent Phone Support for Chandler NetworksFor businesses in Chandler or anywhere in the state of Arizona, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISSP-certified security experts to help with advanced security design and troubleshooting jobs.

Progent's online support engineers offer exceptional value due to the fact that they have the real-world experience and have access to the sophisticated technology required to resolve the majority of network problems quickly. This reduces direct costs since service calls require fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company benefits even more with indirect costs by minimizing or eliminating network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support expertise is especially important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike typical remote service organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where fast fixes somehow turn into big tabs. Progent's skill at disposing of technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies which permit the maximum degree of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's online support team to access your computer system without breaching corporate security.

Progent's advanced customer support database application includes extensive histories of all service that Progent's customers have received. Progent's staff engineers have access to the details of assistance provided to every client by every Progent consultant. This archive of anomalies and resolutions is stored as a conveniently exploitable proprietary database that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available other extensive support databases and allow quick response from manufacturers' in-house engineering staff so Progent's online consulting experts are able to arrive at the most efficient resolutions in the least time.

Online technical support services offered by Progent to clients in Chandler and throughout the state of Arizona include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire threat progression including filtering, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to provide web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of computer technology enables clients to execute major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network experts gives your customers in Chandler or anywhere in the state of Arizona quick contact with an effective technical support group with years of experience providing telephone-based consulting and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a solid driver of business efficiency, and Progent's target is to fix and not merely report technical problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers remote and in-depth consulting expertise and training in key application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Chandler, or anywhere in the state of Arizona, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so that your network maintenance is proactive and automated. By uncovering emerging issues before they expand into network outages, remote monitoring can head off disruptive and expensive service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems that support multiple platforms.
How Your Chandler Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Chandler or throughout the state of Arizona, Progent's phone-based network support engineers can deliver professional and affordable IT help whenever your organization has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine online access technology to solve IT problems rapidly while eliminating the expense and lost productivity associated with in-person support calls.

Even if your Chandler organization works with a regular freelance support technician or employs a full time IT staff that can deal with common computer issues, Progent’s Microsoft and Cisco certified engineers can provide an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the availability or the expertise to deal with unexpected system crises or particularly complex integration projects.

Features of Progent's Remote Network Services for Chandler
Progent's online support, remote troubleshooting, network security consulting, and system management services give offices in Chandler or anywhere in the state of Arizona unparalleled leverage for your IT budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk support and network management, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.