Fast Online Help for Chandler Arizona Networks
Urgent Remote Consulting for Chandler SystemsFor businesses in Chandler Arizona, Progent provides remote help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-accredited security experts to handle high-level security design and troubleshooting issues.

Progent's remote support experts offer excellent leverage because they have the practical background and are equipped with the advanced technology needed to solve most information system issues rapidly. Efficient support reduces direct costs since solutions require minimal chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and associated costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is especially helpful for businesses that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you pay just for the support that you receive. Unlike typical online support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with scenarios where quick solutions somehow turn into major invoices. Progent's skill at solving problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of customized tools and field-proven methodologies that promote the highest level of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent's remote service group can connect to your company's environment remotely without breaching corporate security.

Progent's advanced customer support database application stores detailed records describing all support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of services provided to each customer by every engineer. This archive of anomalies and resolutions is structured as a conveniently searchable support knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up other massive technical support databases and allow priority response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to come up with the most efficient solutions promptly.

Online support offered by Progent to customers in Chandler Arizona include:

ProSight Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, subscription-based managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight suite of network monitoring and management services addresses all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your client-server infrastructure by providing tools for performing common time-consuming jobs. These include health checking, patch management, automated remediation, endpoint configuration, backup and recovery, A/V protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your designated IT personnel and your assigned Progent technical consultant so that potential issues can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of in-depth management reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup processes and enable non-disruptive backup and rapid restoration of vital files/folders, apps, images, and VMs. ProSight DPS lets you avoid data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, human error, ill-intentioned insiders, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and give your password you are asked to verify who you are via a device that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be utilized for this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. For details about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Support: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Help Desk Service provides a smooth extension of your core IT support staff. End user interaction with the Service Desk, provision of technical assistance, escalation, trouble ticket creation and tracking, performance measurement, and maintenance of the support database are cohesive whether issues are taken care of by your internal IT support staff, by Progent, or a mix of the two. Your business has complete versatility to expand or reduce your share of IT support activity as circumstances demand. Progent provides startup installation and provisioning of the professional services automation (PSA) software plus documentation, validation and education. For more information about ProSight Shared Help Desk, refer to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. In addition to maximizing the security and functionality of your IT network, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing rates for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows clients to complete critical projects within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk or revamping your existing one, identifying or enhancing Help Desk Call Center software products to meet the particular demands of your company, or providing temporary online personnel to work with your internal Help Desk resources to handle unusually busy events such as software transitions, major updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran network experts offers your clients in Chandler Arizona quick communication with a dependable technical support group with extensive background providing phone help and online repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center recognition as a solid enabler of business success, and Progent's policy is to solve instead of just document network problems.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth consulting expertise and education in special business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information concerning Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Chandler Arizona remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt SCOM to suit your environment so your computer support is proactive and automated. By spotting emerging trouble spots before they expand into crashes, automated monitoring can head off disruptive and expensive network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems based on multiple OS platforms.
How Your Chandler Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Chandler Arizona, Progent's online network support specialists can deliver effective and cost-effective IT support the moment your organization requires it. More than 20 years of delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix IT problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Chandler organization relies on a regular independent support technician or employs a full time IT staff that can deal with ordinary computer problems, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to deal with unexpected system crises or especially complicated integration projects.

Benefits of Progent's IT Support for Offices in Chandler Arizona
Progent's online IT consulting services enable your Chandler business to have the benefits of timely, enterprise-level IT support without the cost of managing an in-house IT organization. Your network will acquire greater business worth by being more available, efficient, and protected. Advantages to your business include:

  • Seamless remote extension of your local IT resources
    For most organizations in Chandler Arizona, local network service providers, whether made up of outside consultants or an in-house IT staff, can resolve the majority of technical problems. However, serious problems might occur when your regular resources are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your usual service people. In these instances, Progent's online service professionals give you an easy, quick, and economical solution to supplement your regular help and to pass on valuable information to increase your ability to resolve downstream problems in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller businesses often rely on independent freelance service providers. While freelance consultants have smaller internal costs than larger consulting firms and can often charge marginally less, they are often overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your company expands, network downtime and trouble with critical applications become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of backup support expertise to insure your IT system stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    Organizations often start with an information system created on a modest budget. Lacking a proper infrastructure, band-aid repairs can get thrown onto a shaky foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. Such poorly designed systems require proper analysis, smart strategic planning, and extensive IT expertise to evolve to a network architecture that can deliver the solid foundation to meet critical business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller companies need guidance and technical education to navigate through an increasingly complex maze of product alternatives available for promoting business success and improving productivity. These companies hardly need a network consultant who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a situation where the recommended solution is designed around a profitable technology rather than the true requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align technical consulting with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, refined remote support software, and understanding of enterprise networking allow offices to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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    Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize local resources as well as one or more public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Microsoft Azure enterprise hybrid cloud design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.

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    Microsoft SQL 2008 Server Network Engineer

    Progent's Microsoft-Premier SQL Server consultants can provide a range of support services to assist small and midsize companies to plan, implement, administer, and troubleshoot SQL Server 2008 solutions so that they gain the optimum strategic benefit from Microsoft's advanced database management technology. Also, Progent offers expertise for system infrastructure, enterprise-wide security, and application programming to optimize the business advantage of your SQL Server investment.

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    Progent's Cisco-certified wireless networking consultants offer online and onsite consulting and support services to help you to design, install, administer, tune, and debug Wi-Fi deployments that utilize Cisco's Meraki APs. Progent can also assist your organization to design and deploy hybrid environments that integrate local and cloud-hosted resources and that provide easy access, enhanced protection, streamlined management, and consistent operation for all your mobile and desktop endpoints.

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    For custom application creation, Progent can supply programming experts to write business applications in areas such as eCommerce, web site design, Microsoft Dynamics products including Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's experts can use Internet Information Services to create custom eCommerce applications based on Microsoft ASP.NET. Also, Progent can provide experts in a broad array of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

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    Windows Server 2008 R2 offers outstanding levels of speed, security, fault tolerance, expandability, and flexibility that improve productivity of local, remote, and mobile workers. Progent's network professionals can deliver affordable remote engineering, technical support, and training services to assist your company to design, implement, and manage Microsoft Windows Server 2008 R2 to add substantial strategic value to your information system.

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    Fortinet next-generation firewalls (NGFWs) are leaders in offering best-in-class performance for encrypted data inspection. Progent's Fortinet firewall experts can help you to configure your Fortinet FortiGate security appliances to safeguard all your digital assets at the enterprise edge, within the data center core, at branch locations, and in the cloud.

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    Microsoft Small Business Server (SBS) is an affordable suite of essential servers that provides the basis for a feature-rich but manageable information. The IT sophistication of the Microsoft .NET products bundled with Small Business Server requires a network support expert with real-world background planning and building cohesive, comprehensive business network environments. Progent's Small Business Server professionals have an average of over a decade of background supporting computer systems built on Microsoft platforms. This expertise assures you success in installing, managing, and maintaining IT environments that include the Microsoft SBS Server suite of servers and productivity software.

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    Progent can help you design, deploy, manage, and repair an efficient Wireless network infrastructure, recommend appropriate products, and integrate wireless access points, wireless bridges, antennas, wireless controllers, and other wireless accessories. Progent can also help you create a complete 802.11x network security strategy that is well integrated with the security strategy for your overall business network.

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    Microsoft 365 Exchange Online lets you utilize cloud-based virtual machines, mailboxes and other Exchange infrastructure to lower capital expense and management overhead. You can deploy Exchange Online to host all your mailboxes, or you can integrate a hybrid solution that combines both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable online support to assist your organizations to assess the potential advantages of Exchange Online, plan a network topology that aligns with your business needs and IT budget, carry out an efficient move from your existing Exchange system to one that incorporates Exchange Online, train your IT team and end users, and deliver as-needed consulting and technical support.

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    • Microsoft GP/Great Plains Professional
    Dynamics GP/Great Plains Support Services

    Progent's Microsoft certified consultants offer a range of support services for Microsoft Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is a financial and ERP tool based, like all Microsoft accounting solutions, on the scalable and popular platform of Microsoft Windows technology. Dynamics GP provides a cost-effective tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to deploy and integrate, and with its segmented design you can purchase only the capability you currently require, with the ability to add clients and increase functionality in the future. Progent's Dynamics GP/Great Plains consulting engineers can show you how to deploy, configure and administer the current release of Dynamics GP or upgrade smoothly from an older version.

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    • Microsoft IT Consultants
    Microsoft Office 2000 Small Business Server Support

    Progent's IT outsourcing services offer affordable computer support for small companies. Whether it includes designing system infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your system, or building an on-line business application, outsourcing your IT technical services can reduce costs and minimize risks, allowing IT service expenses to grow in a more linear and manageable manner than is possible by assembling a bulky, all-purpose internal network support staff. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to build a secure and highly available system foundation for your critical business software powered by Windows.

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    Solaris Professional

    Progent's Sun Solaris platform support services provide small and mid-size companies and software developers help with administering and supporting Solaris systems that operate with Microsoft-based technology. Progent can give your organization contact with Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA credentials. This wide range of expertise provides you with an easy single consulting firm to show you how to create and maintain a secure and reliable mixed-platform network and communications environment that supports Sun Solaris and Microsoft coexistence by integrating MS Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux variations such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a reliable and affordable solution for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud architectures and also enables low-cost backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or onsite services to assist you to design, deploy, optimize and debug a modern backup and disaster recovery solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service based on Altaro VM Backup software.

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    Small Business Network Providers

    Progent's Microsoft and Cisco certified computer engineers can provide expert support for a wide array of technologies and can deliver that assistance by phone anywhere in the U.S. or onsite in select cities throughout the United States and anywhere in California. Progent provides remote support for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that incorporate a mix of Microsoft Windows and UNIX-family technology. Progent also offers the expertise of Cisco CCIE network engineers for complex network problems, plus the support of CISA-accredited security engineers to assist with complex security planning and troubleshooting. Progent has delivered online troubleshooting to companies in all 50 states in the United States.

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    Progent offers national urgent help and troubleshooting services for businesses who operate UNIX or Linux environments or whose information systems include a combination of UNIX and Microsoft Windows technology. Online IT help offers maximum leverage for your information technology dollar by extending client efficiency and shortening the hours billed for computer repair services. Advanced online access technology and experienced technicians and consultants allow Progent to handle the majority of IT problems without squandering time and money by traveling to your site. In the vast majority of situations your IT issues can be remediated over the phone or via a mix of telephone help and remote access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP premier security professionals to help you with the toughest system problems.

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    Microsoft Dynamics Customer Relationship Management helps small businesses nurture profitable client interactions. Built-in Sales and Customer Service components allow in-house staff to share data to help improve sales success and deliver steady, effective customer service. Progent can configure the optimal network infrastructure, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM professional who can help you combine Microsoft Dynamics CRM with your marketing or customer support databases.

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    UNIX with Windows Professionals

    If your business operates a UNIX or Linux environment or a multi-OS computer system, Progent's CISA and CISM-premier consultants can help your entire enterprise in a wide array of security areas including security management practices, security architecture and strategies, access management systems and methodology, software development security, operations security, hardware security, telecommunications, network and web security, and business continuity preparedness. CISM, CISSP and ISSAP stipulate the fundamental skills and international standards of knowledge that network security professionals are expected to master. These certification give executive management the assurance that those who have earned their CISA or CISSP qualification have the background and theory to offer effective security support and consulting services.

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    Microsoft Exchange Network Engineer

    Progent's expert consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2003 migration strategy that avoids network disruption, simplifies long-term service requirements, and makes your Exchange Server 2003 easy to manage. For complex multi-server or multi-location migrations, Progent offers the knowledge and experience to finish your project quickly and economically. Progent's Microsoft Exchange 2003 help, troubleshooting, and consulting offerings include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.

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    Stealth intrusion testing is an important part of any comprehensive IT system security plan. Progent's security experts can perform thorough penetration checks without the knowledge of your organization's in-house IT staff. Unannounced penetration checking uncovers whether existing security monitoring systems such as intrusion detection alerts and event history monitoring are correctly set up and actively observed. Progent can provide ongoing automatic PEN testing to map your internal/external attack surface and to identify ways that vulnerabilities, improper configurations, stolen credentials, missing patches, and dangerous product defaults can be combined by threat actors into the multi-front attacks common to the latest variants of ransomware.

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    MFA and Single Sign-on Consultant

    Progent's Duo services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices.

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    • SQL Server 2012 AlwaysOn Online Technical Support
    SQL Server Configuration Manager Support Outsourcing

    Progent offers the support of Microsoft-certified consultants and seasoned software developers, database administrators, project managers, network infrastructure engineers, business continuity planning specialists, and certified security consultants to help you to assess the likely benefits of Microsoft SQL Server 2012 for your organization, set up test environments at your site or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from legacy database platforms, and define a cost-effective and safe IT infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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    • Cisco Certified Experts Program Outsourced Programming
    Services SharePoint application development

    If you need assistance writing, enhancing, or repairing business aplications for Windows, any version of Linux, or the Web, Progent's team of program developers, database architects, and project managers can make sure you get the project done on time and within budget. Progent's seasoned application developers can provide cost-effective and expert online consulting for jobs as small as creating Vidual Basic scripts for Office Excel or as large as rolling out mission-critical database applications built on Microsoft SQL Server ,Oracle, or MySQL.

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    Top Rated On-site Technical Support Data Center Colo

    Colocation sites make it possible for businesses to share enterprise-class data centers for hosting network hardware that runs critical applications. Progent's Microsoft and Cisco certified IT experts can help your business with all facets of your colocation strategy such as choosing and migrating to a colo facility, creating system topology, specifying hardware, on-site and remote troubleshooting, setting up offsite network management, and training your IT personnel.

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    • Remote Support Services Hornetsecurity Altaro 365 Total Teams Chat Backup
    Hornetsecurity Altaro M365 Mailbox Backup Specialist

    Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.

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    Progent's Duo services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices.

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    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants can provide affordable remote and onsite consulting expertise, software development, and technical support services for businesses of all sizes who intend to migrate to SharePoint Server 2019 or SharePoint Online from older releases of SharePoint. Progent can assist customers design and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud components into a seamless information management system.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    • Duo Multi-factor Authentication Computer Consultants
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    Progent's Duo managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices.

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    • NetApp Clustered Data ONTAP Consult
    NetApp MetroCluster Design Technology Professional

    Progent can provide enterprise customers the help of a certified NetApp consultant for online or onsite expertise for NetApp's entire line of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVauly continuous backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, transparent patching, storage management, information assurance, high availability, and remediation. Progent offers Level 3 support to assist you to resolve issues with NetApp SAN deployments efficiently based on leading practices.

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