Fast Online Troubleshooting for Chandler Arizona Computer Systems
Urgent Phone Support for Chandler SystemsFor businesses in Chandler Arizona, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's remote technical support experts provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools required to solve most information system problems rapidly. This lowers immediate expenses since service calls require minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your company saves additionally with incidental costs by reducing or avoiding network outages and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support expertise is particularly important for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to many remote service companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid scenarios where fast fixes somehow end up as big bills. Progent's penchant for disposing of technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized technologies and field-tested methodologies that ensure the highest level of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your company's computer system remotely without breaching corporate security.

Progent's powerful technical support reporting application stores detailed documentation describing the support that Progent's clients have received. Progent's authorized service personnel have access to the details of assistance provided to every Progent customer by any engineer. This history of problems and repairs is organized as a conveniently exploitable support database that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority response from manufacturers' internal support staff with the result that Progent's remote consulting experts are able to come up with the most efficient resolutions promptly.

Remote support services offered by Progent to businesses in Chandler Arizona include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced technology used by some of the world's leading corporations. The ProSight line of network management outsourcing services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete threat progression including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and enable transparent backup and rapid restoration of critical files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected application and give your password you are asked to confirm who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used as this added form of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To learn more about Duo identity validation services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth reporting plug-ins designed to integrate with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete major initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran network professionals gives your customers in Chandler Arizona quick access to a dependable technical support resource with years of background offering phone help and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a crucial enabler of business productivity, and Progent's goal is to resolve rather than just track technical problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group offers online and in-depth consulting support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information concerning Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center2, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Chandler Arizona remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to accommodate your business so your IT support is proactive and automated. By detecting potential trouble spots before they expand into full-scale emergencies, remote monitoring can minimize stressful and expensive network crises. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments that incorporate a mix of platforms.
How Your Chandler Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Chandler Arizona, Progent's online computer support engineers are ready to provide professional and affordable IT help whenever your business has to have it. Over 20 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix computer problems quickly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Chandler business relies on a regular freelance support technician or maintains a full time IT staff that can deal with ordinary computer problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to handle unexpected system crises or especially challenging integration problems.

Advantages of Progent's Network Help for Businesses in Chandler Arizona
Progent's online network troubleshooting services enable your Chandler organization to experience the advantages of on-call, expert IT support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic value by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    With most organizations in Chandler Arizona, local network service resources, whether consisting of independent consultants or a full-time IT staff, can deal with typical network issues. However, IT crises can occur when your regular support personnel are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your usual support technicians. In these situations, Progent's on-call support experts offer a convenient, fast, and economical solution to supplement your local help and to transfer useful information to improve your capability to deal with future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller offices commonly depend on independent freelance consultants. Although independent consultants carry less internal costs than larger service firms and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of fallback personnel may require your business to wait for assistance during an emergency. As your network grows, system downtime and problems with vital applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve support expertise to insure your network is always up and running.

  • Build a Solid Foundation for Seamless Growth
    Businesses often start with an information system created on a modest budget. Lacking a robust framework, band-aid repairs can get thrown onto a weak foundation. When a company grows, stability and scalability problems can impede the success of the business. These poorly built systems require careful analysis, smart long-term planning, and extensive IT knowledge to upgrade to a network architecture that can deliver the solid foundation to meet critical business demands and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller companies require advice and technical education to negotiate an increasingly complex array of product alternatives available for accelerating business success and enhancing productivity. These companies do not need a network consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is built around a profitable product instead of the true requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align technical consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT experience, fine tuned support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional background, at the forefront of network support, executing a wide variety of technical projects for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just expert IT help, but also a consultant with field-tested approaches for applying technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you owe only for received services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services delivered during normal working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent is able to focus on delivering high-value services where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    Medium-size companies can enjoy all the advantages of Operations Manager and have fast access to Progent's Microsoft and Cisco Certified IT support experts. With Progent's affordably priced network support programs, mid-size businesses can select a simple co-sourcing service program based on Operations Manager with network monitoring, proactive warnings, in-depth system analysis, Help Desk Call Center, and remote troubleshooting. For companies with mission-critical environments who need non-stop networking, Progent can provide a complete 24x7 outsourcing package. Progent supports System Center Operations Manager to provide mid-size company networks world-class reliability, security and performance.

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    Progent's Microsoft-certified experts offer businesses of any size consulting, technical support, and development services for SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that uses web-based technology for efficiently coordinating people, groups and data. SharePoint Server provides a central spot for your workers or customers to access, manage, share and manipulate useful data, documents, and applications and to interact with one another. SharePoint enables faster and better decisions, more efficient access across groups and more streamlined business practices. Windows SharePoint Services connect employees, clients, teams and major tasks with the knowledge they've created in a manner that makes data easy to locate, retrieve and re-use. Progent's SharePoint experts can assist you to support your existing SharePoint environment or migrate to the latest version of SharePoint Server or to SharePoint Online.

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    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance problems.

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    Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that utilize local resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services that include Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.

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    Cisco's wireless IP phones are hardened wireless handsets designed for professionals who are mobile within office, warehouse, health-care or other venues where IT management wants user endpoints that provide more administrative control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Integration of Cisco's wireless IP phones usually demands that IT teams configure and optimize many key pieces of your wireless infrastructure such as wireless access points, routers, Cisco wireless LAN controllers, and call management software. Progent's certified consultants offer online and onsite support to help your organization build and maintain a Cisco wireless IP phone solution by delivering services that range from troubleshooting the set up of an IP phone or AP to offering project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.

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    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance issues.

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    Progent's consultants can assist your company to evaluate the value of Lync Server for your business and can help you to design and carry out a rollout of Lync Server 2010 that consolidates the control of IM and Presence and improves the productivity of your office staff, telecommuters, and smartphone users. Progent's consultant's can also help your company to carry out an efficient upgrade to Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, interface Microsoft Lync Server with Exchange Server, SharePoint Server, and SQL Server, show you how to run Lync Server 2010 to improve the team-computing functions of Microsoft Office programs, and provide online seminars and continuing technical support for Lync Server and other Microsoft platforms.

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    Microsoft Lync 2013, now called Skype for Business, allows organizations of all sizes to create a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging (IM), presence, web meetings with app sharing and whiteboard, and both IP-based and PSTN calling enabled for a broad range of desktop and mobile devices. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can help you to assess the advantages of Lync 2013, design an in-house, cloud-resident (with Lync Online) or mixed topology appropriate for your present and future goals, implement Lync Server 2013 in a way that expedites your ROI, and deliver custom online and onsite training to your IT staff and end users. Progent offers expertise in key components of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync 2013 with key Office and Microsoft 365 apps including Outlook clients and PowerPoint.

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    The sophistication and connectivity demands of Microsoft Windows Servers calls for a network consulting team with practical experience and in-depth knowledge in planning and integrating seamless, comprehensive business technology solutions. The background of Progent's Microsoft-certified experts, which averages over 10 years supporting Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to match optimally with your business objectives. Progent's IT services can assist you with designing, installing, administering, and supporting Windows Server systems that increase the productivity of your computer system. Progent's consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.

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