Immediate Remote Technical Support for Chandler Arizona Computer Networks
For businesses located in Chandler Arizona, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the practical experience and have access to the advanced tools necessary to resolve the majority of information system problems rapidly. Efficient support reduces immediate expenses since solutions require fewer chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits additionally in incidental expenses by minimizing or avoiding system outages and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting know-how is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay just for the services that you actually get. Unlike many online support firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with situations where speedy. minor fixes manage to turn into large bills. Progent's skill at dealing with technical issues quickly means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of customized tools and field-proven methodologies that permit the maximum level of efficiency for remote technical support and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to interface to your company's network without compromising network security.
Progent's sophisticated customer support database system maintains thorough records of the service that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of services delivered to each client by every Progent consultant. This database of trouble tickets and responses is organized as a readily retrievable internal knowledge base that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available other extensive technical support databases and allow quick access to vendors' in-house support staff with the result that Progent's online service experts are able to come up with the best solutions promptly.
Remote services offered by Progent to businesses in Chandler Arizona include:
Authorized Windows Expertise
Progent's Microsoft-certified online service professionals offer computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a wide range of technology support including Windows Server 2022 planning and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop support services to assist your company to deploy, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Windows 11 system design and upgrade consulting and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network consultants, and certifies a consultant's technical skills at the master level. CCIEs know how to resolve the most stubborn challenges surrounding network infrastructure planning, deployment, management, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their depth of experience allows them to find solutions for problems rapidly. In typical instances, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can interface to your computer system by means of sophisticated on-line support tools in order to provide efficient, secure, and economical diagnosis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling family of networking products. Cisco networking support offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Wireless APs deployment services, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recover quickly after a damaging breach. Security support services available from Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; establishing safe techniques for remote and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Progent offers expert online consulting services to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize on-premises IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-prem installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online support services to cover a broad spectrum of computer technologies such as system architecture, messaging systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in environments that combine Linux with Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency remote help troubleshooting anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow non-disruptive backup and rapid restoration of vital files/folders, apps, images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your dynamic information system. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your IT staff to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured application and enter your password you are asked to confirm your identity via a unit that only you have and that uses a different network channel. A wide range of out-of-band devices can be used for this added form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. For more information about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Chandler Business Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Call Center support alternatives for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology consultants provides your workers in Chandler Arizona quick communication with an efficient network service resource with years of background providing phone support and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center perception as a key enabler of business productivity, and Progent's goal is to fix instead of simply record network problems.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Group provides phone-based advanced engineering expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For additional information on Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Chandler Arizona remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can tune Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By spotting potential problems before they grow into full-scale emergencies, remote monitoring can minimize disruptive and costly network failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a variety of platforms.
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Chandler Arizona, Progent's phone-based computer support engineers can deliver effective and economical system help whenever your company needs it. More than two decades of providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access tools to repair network problems rapidly while eliminating the expense and lost time that comes with on-site service visits.
Even if your Chandler business deals with a local independent support technician or maintains a full time IT staff that can deal with common computer problems, Progent's Microsoft certified consultants can still provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to handle unexpected network emergencies or particularly tough integration problems.
Advantages of Progent's IT Support for Businesses in Chandler Arizona
Progent's online network troubleshooting services allow your Chandler organization to realize the advantages of timely, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic value by becoming increasingly reliable, productive, and protected. Benefits to your business include:
- Seamless remote expansion of your local support resources
With most offices in Chandler Arizona, local network support providers, whether represented by freelance consultants or a full-time IT staff, can deal with typical network issues. However, serious problems may spring up when your regular resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local support people. In these instances, Progent's online service specialists offer a convenient, quick, and affordable way to augment your local resources and to transfer valuable knowledge to improve your capability to handle future issues in-house.
- Less Dependence on Freelance Consultants
For IT maintenance, smaller organizations often rely on individual freelance service providers. Although freelance service people carry smaller internal costs than big support companies and can often charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may require your company to go without assistance during an IT crisis. As your network expands, system downtime and trouble with critical software are more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your network remains up and running.
- Create a Solid Basis for Smooth Growth
Businesses often start with an information system created on a shoestring budget. Lacking a proper framework, band-aid repairs often get thrown on top of a shaky foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. These badly designed systems need proper analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a system architecture able to deliver the stable foundation to handle current business demands and simplify downstream growth.
- Interact with Solution Providers Rather Than Product Sellers
Smaller businesses need advice and technical training to navigate through an increasingly complicated maze of technology options capable of promoting business success and improving productivity. These companies hardly need a computer engineer who is trying to sell a certain vendor's products. IT consulting and product sales can lead to a situation where the recommended
solution is built around a predetermined product instead of the genuine needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align technical expertise with the real interests of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT knowledge, fine tuned support software, and familiarity with enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent can provide world-class support for Microsoft's popular server platforms with services that include Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help per minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for support services provided during regular working hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by every staff member to each customer. The discipline of documenting and archiving service records allows more effective service and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.