Immediate Online Technical Support for Chandler IT Networks
For companies located in Chandler or anywhere in Arizona, Progent provides online help for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's online technical support experts provide excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to solve the majority of network problems quickly. Efficient support lowers direct costs since solutions use up fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization saves even more in incidental costs by minimizing or avoiding system outages and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is especially important for businesses that rely on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to many remote support companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from situations where fast fixes somehow turn into substantial bills. Progent's skill at solving technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-proven processes which ensure the highest degree of efficiency for online help and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to communicate with your company's computer system remotely without breaching corporate security.
Progent's proven customer support database system stores detailed records describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of support rendered to every Progent client by every Progent engineer. This database of trouble tickets and solutions is stored as a conveniently accessible internal knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to ensure that the value of Progent's support services improves over time. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and allow fast response from vendors' internal support staff so Progent's online consulting specialists are able to find the best resolutions promptly.
Online support provided by Progent to clients in Chandler and anywhere in the state of Arizona include:
Certified MS Windows Support
Progent's Microsoft-expert online support engineers can deliver computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to assist you business to deploy, configure, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network engineers, and validates a person's networking skills at the expert level. Cisco CCIEs can deal with even the most challenging issues surrounding network infrastructure planning, deployment, administration, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network management tools and developing workarounds or locating software patches. Cisco qualified CCIEs offer excellent value since their deep expertise enables them to solve problems rapidly. In typical cases, less qualified service providers can wrestle for many hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network by means of sophisticated remote troubleshooting technology in order to provide efficient, safe, and economical analysis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's top-selling family of networking devices by providing consulting services that include:
CISM and CISSP Certified System Security Engineers
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of security services to improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to clean up rapidly after a serious breach. Security solutions offered by Progent cover thorough data security and compliance assessment using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; setting up firewalls; building secure architectures for off-site and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Progent offers expert online consulting to help companies of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to address a wide spectrum of information technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in networks that incorporate Linux-based systems and Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from older applications to Windows or Linux-based environments. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important fields of information technology allows customers to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Chandler Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk Call Center service options for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who don't have the resources to build and maintain an in-house Call Center but who want fast communication with a reliable Help Desk with professional phone assistance as well as the technical depth to escalate complex problems to high-level consultants.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Call Center or enhancing your current organization, selecting or enhancing Help Desk software to handle the unique requirements of your company, or adding occasional online staff to work with your in-house Call Center resources during unusually busy scenarios such as software transitions, mass upgrades, or installing brand new applications.
Progent's Call Center staff of veteran network experts offers your computer users in Chandler or anywhere in the state of Arizona immediate assistance from a reliable support group with substantial background providing telephone-based consulting and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a significant driver of business performance, and Progent's goal is to fix and not merely report network problems.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online professional consulting expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and training for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Chandler, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your IT support is proactive and automated. By spotting looming trouble spots before they expand into full-scale emergencies, automated monitoring can minimize inconvenient and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on a variety of operating systems.
To contact Progent about urgent phone-based help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Chandler or throughout the state of Arizona, Progent's phone-based computer support engineers can deliver effective and affordable IT help whenever your organization requires it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix network problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Chandler organization deals with a regular independent support technician or employs an in-house organization that can handle typical network problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to resolve sudden system crises or especially complex integration projects.
Advantages of Progent's Network Help for Offices in Chandler
Progent's remote IT consulting services allow your Chandler organization to experience the advantages of on-call, enterprise-level IT support without the expense of managing an in-house IT staff. Your information system will acquire added business value by becoming increasingly reliable, productive, and secure. Advantages to your business include:
- Convenient remote extension of your local IT resources
For most organizations in Chandler or anywhere in Arizona, local network service providers, whether represented by outside consultants or an internal IT staff, can take care of typical technical problems. However, serious problems sometimes spring up when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your usual service technicians. In these situations, Progent's online support specialists give you a convenient, fast, and budget-friendly way to supplement your local resources and to pass on useful information to improve your ability to handle future issues in-house.
- Reduced Reliance on Individual Service Providers
For IT support, smaller offices often rely on independent freelance consultants. While freelance service people carry less internal costs than larger consulting firms and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your company expands, system downtime and problems with critical applications become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of backup support expertise to make sure your network stays up and running.
- Create a Scalable Foundation for Seamless Growth
Businesses often start with an information architecture implemented on a modest budget. Lacking a strong framework, band-aid fixes can get piled onto a shaky foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. These badly designed environments need proper assessment, intelligent long-term planning, and broad-based technical expertise to upgrade to a system infrastructure that can offer the stable foundation to meet current business requirements and simplify future growth.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller businesses need advice and technical education to navigate through an ever more complex array of product options capable of accelerating business growth and enhancing efficiency. They do not need a computer engineer who is trying to sell a specific vendor's technology. Network consulting and product sales can result in a situation where the recommended
solution is designed around a predetermined technology instead of the true requirements of a business. Progent avoids these conflicts by selling just services instead of products. This allows Progent to align IT expertise with the real interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT background, refined support tools, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, in the trenches of network service, executing a wide variety of technical tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert technical skills, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be tempted to permit simple problems to fester.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation transmitted by each staff member to each customer. The discipline of documenting and organizing support records allows more effective service and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.