Fast Remote Support for Chandler Computer Systems
For businesses located in Chandler or anywhere in the state of Arizona, Progent provides online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with challenging networking problems, plus the services of CISSP-qualified security experts to handle advanced security architecture and diagnostic jobs.
Progent's online support engineers offer exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology needed to resolve the majority of information system problems quickly. Efficient support reduces direct expenses because service calls require fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization benefits even more in incidental costs by reducing or eliminating system outages and associated losses due to business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable in environments that depend on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you receive. In contrast to many online support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing prevent scenarios where fast repairs manage to turn into major invoices. Progent's penchant for dealing with problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized tools and proven methodologies which allow the highest degree of effectiveness for online consulting and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to connect to your system without violating system security.
Progent's powerful service reporting application maintains thorough records of the service that Progent's clients have received. Progent's staff engineers have access to the records of all help provided to every Progent client by any consultant. This database of problems and repairs is stored as a conveniently exploitable support knowledge base that enables Progent's online technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up other massive technical support databases and permit priority access to vendors' in-house product engineers with the result that Progent's remote consulting experts can arrive at the most efficient resolutions in the least time.
Online support services offered by Progent to companies in Chandler and throughout the state of Arizona include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service engineers can provide computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop support services to assist your company to install, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and validates a consultant's networking skills at the master level. Cisco CCIEs know how to resolve the most challenging problems associated with network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs represent an excellent value since their broad experience allows them to find solutions for problems rapidly. In many instances, less qualified engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can interface to your network using state-of-the-art remote support tools in order to provide efficient, safe, and affordable diagnosis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in the Phoenix Metro Area
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure products. Cisco networking support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and set up, Aironet Access Points engineering help, Cisco wireless controllers consulting, Cisco VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security services to bolster the safety of your Windows, macOS and OS X, Linux environment against attacks or assist your company to recover rapidly following a serious breach. Security solutions offered by Progent include: in depth data security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; installing firewalls; designing secure techniques for off-site and mobile communication; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent can provide expert online consulting support to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent runbook for recovering services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a broad range of computer technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance resolving problems affecting UNIX/Linux networks based on popular versions of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top corporations. The ProSight series of outsourced network management services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire threat lifecycle including blocking, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class security for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Chandler Company Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Help Desk software to address the particular needs of your corporation, or adding occasional online staff to work with your internal Help Desk Call Center group to deal with demanding events such as software migrations, mass upgrades, or rolling out new business software.
Progent's Call Center staff of veteran network experts gives your workers in Chandler or anywhere in the state of Arizona immediate contact with an efficient network service group with substantial background offering phone consulting and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk perception as a solid contributor to company performance, and Progent's goal is to solve and not simply report network problems.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers online advanced engineering support and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, custom development, and training services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Chandler, or anywhere in the state of Arizona, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your IT maintenance is proactive and automated. By exposing possible trouble spots before they expand into downtime, remote monitoring can head off stressful and expensive service crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems powered by a combination of OS platforms.
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Chandler or anywhere in the state of Arizona, Progent's phone-based computer support specialists can deliver effective and economical system help whenever your company requires it. More than a decade of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to repair network problems quickly while eliminating the expense and lost time associated with on-premises support visits.
Even if your Chandler organization deals with a local freelance support technician or employs an in-house organization that can handle common network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to fix sudden system emergencies or especially tough integration problems.
Details of Progent's Online Network Services for Chandler
Progent's phone help, remote troubleshooting, system security expertise, and network administration services give businesses in Chandler or throughout the state of Arizona the greatest leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your office enterprise-level IT support while permitting you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Chandler and is also ideal for networks in geographic regions of Arizona that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a broad array of Microsoft support tools, service databases, and continuing training.
- By the Minute Rates to Minimize Costs
Progent provides remote support on a minute-by-minute basis, so you are charged only for the support you use. Progent has no minimum charge for online support and imposes no periodic retainer for support services delivered during regular business hours. This saves you from paying big bills for quick repairs.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco offers access to on-staff specialists who have experience in designing, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core consulting services consist of system integration, MS Exchange expertise, network security design, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting support for specific application areas. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
MS Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL DBA Services and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service Software Integration
By offering a full service centralized source for network generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive IT solutions that fit the special needs of your company.
- Advanced Remote Access Tools
Protected remote connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it easier to find fast solutions to problems that might otherwise demand a costly personal visit. State-of-the-art remote access tools and experienced technicians combine to allow Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite support and automated network tracking.
- Support for Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24x7 Service for High Network Availability
For organizations with mission-critical applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-constrained offices whose clients need immediate access to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical knowledge, refined support tools, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the forefront of network service, executing a broad variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This means that you get not just world-class technical help, but also a consultant with field-tested approaches for applying technical knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits per minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for services delivered during regular business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports transmitted by every consultant to each customer. The practice of documenting and archiving service activity results in more effective support and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.