Immediate Remote Troubleshooting for Chandler Arizona Computer Systems
Fast Remote Support for Chandler SystemsFor companies located in Chandler Arizona, Progent provides online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent value because they possess the practical background and have access to the advanced technology needed to solve the majority of information system problems quickly. This reduces direct expenses because solutions require fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization saves even more with incidental costs by reducing or avoiding network outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting experience is particularly important in environments that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where fast fixes manage to end up as big tabs. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized technologies and field-proven methodologies that allow the maximum degree of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent's Technical Response Center can link to your environment without compromising corporate security.

Progent's proven service reporting system includes thorough records for all support that Progent's customers have received. Progent's team engineers have the benefit of the history of all help provided to every Progent customer by every Progent consultant. This archive of problems and fixes is stored as a readily exploitable internal database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and close associations with important industry leaders such as Cisco and Microsoft open up other extensive support knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to come up with the best solutions in the least time.

Online technical support services offered by Progent to customers in Chandler Arizona include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, subscription-based services intended to allow small and mid-size organizations to utilize the same advanced technology used by many of the world's top corporations. The ProSight suite of network management outsourcing services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so any looming issues can be resolved before they can impact your network. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time reporting utilities created to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable transparent backup and fast recovery of critical files/folders, apps, images, plus virtual machines. ProSight DPS lets you recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious insiders, or software glitches. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured online account and give your password you are requested to verify who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used as this second means of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Support: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Service Desk offers a smooth extension of your core network support resources. Client interaction with the Help Desk, provision of support, escalation, ticket generation and tracking, performance measurement, and maintenance of the service database are consistent regardless of whether incidents are resolved by your corporate IT support staff, by Progent's team, or a mix of the two. You have complete flexibility to extend or shrink your share of support activity as required. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software plus documentation, testing and education. To learn more about ProSight Co-Managed Support, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT network. Besides maximizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic projects and activities that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows customers to complete major projects economically and on time. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Call Center consulting services can assist you in establishing an effective new Help Desk or revamping your existing organization, identifying or modifying Call Center application software to meet the particular demands of your corporation, or providing temporary phone support staff to work with your existing Help Desk resources to handle high-demand scenarios such as software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your clients in Chandler Arizona immediate assistance from an efficient network service group with years of experience offering telephone-based support and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center recognition as a crucial contributor to business efficiency, and Progent's aim is to solve instead of merely document IT issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting staff provides phone-based advanced consulting support and education in specific business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For more about Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Chandler Arizona online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can configure SCOM to suit your environment so your network support is proactive rather than reactive. By exposing looming problems before they grow into network outages, system monitoring can head off inconvenient and expensive network failures. Progent can also use system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments based on a mix of operating systems.
How Your Chandler Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Chandler Arizona, Progent's phone-based computer support engineers can deliver professional and affordable system help the instant your organization requires it. More than 20 years of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix computer problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Chandler office has a local freelance consultant or employs an in-house organization that can handle common network problems, Progent's Microsoft certified consultants can still offer a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the experience to address unexpected network crises or especially complex integration problems.

Advantages of Progent's Network Help for Offices in Chandler Arizona
Progent's remote IT consulting services allow your Chandler organization to experience the advantages of on-call, enterprise-level network support without the expense of managing an in-house IT staff. Your information system will derive greater business value by being more available, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your local support resources
    For most offices in Chandler Arizona, nearby network service resources, whether represented by independent consultants or a full-time maintenance staff, can resolve typical network problems. However, serious problems might occur when your regular support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your usual service technicians. In these cases, Progent's online support professionals offer a convenient, fast, and budget-friendly way to augment your local help and to transfer useful information to increase your ability to resolve downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller companies commonly rely on individual freelance service providers. While freelance consultants carry smaller internal costs than big consulting organizations and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the absence of reserve help may force your business to wait for assistance during an IT crisis. As your company grows, network downtime and problems with critical software become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of backup service expertise to insure your IT system is always available.

  • Create a Solid Foundation for Seamless Growth
    Organizations often begin with an IT system created on a shoestring budget. Lacking a strong framework, band-aid fixes often get thrown on top of an unstable foundation. As a network grows, stability and expandability issues can hinder the success of the organization. These badly built systems need proper assessment, smart long-term planning, and extensive technical knowledge to upgrade to a system architecture that can deliver the solid foundation to handle current business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller offices need guidance and technical training to negotiate an ever more complex array of technology alternatives capable of accelerating business success and enhancing efficiency. These companies hardly need a network engineer who is trying to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is built around a predetermined product rather than the genuine requirements of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to align technical expertise with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT enable companies to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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