Fast and Affordable Online Support for Chandler Arizona Computer Systems
For businesses in Chandler Arizona, Progent offers online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote technical support experts provide excellent value because they have the practical experience and have access to the sophisticated technology needed to resolve most network issues rapidly. Efficient support lowers direct costs since solutions accumulate minimal billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company saves even more in indirect costs by reducing or eliminating network outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is particularly important in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike typical online service organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with situations where quick fixes somehow end up as major bills. Progent's skill at handling problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized tools and field-tested processes that permit the maximum level of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent provides protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's Technical Response Center to communicate with your computer system remotely without compromising network security.
Progent's sophisticated service database system stores comprehensive records for all service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance provided to every client by any consultant. This archive of issues and responses is structured as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft make available other vast technical support databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to determine optimal solutions in the least time.
Online support available from Progent to customers in Chandler Arizona include:
Authorized Windows Experts
Progent's Microsoft-premier online service engineers offer computer repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a broad variety of platform support including Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration expertise, Microsoft Teams consulting, Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to assist you business to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop support services include offering Windows 11 planning and upgrade assistance and Windows 10 integration support, plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and indicates a person's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most difficult problems encountered in network planning, deployment, management, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS Software network management utilities and coming up with workarounds or identifying program updates. CCIEs represent an exceptional cost-effectiveness because their broad experience enables them to solve problems quickly. In common instances, less qualified engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system via state-of-the-art remote support technology in order to provide quick, safe, and affordable diagnosis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's CCIEs offer consulting for the entire range of Cisco's top-selling selection of networking appliances. Cisco technology expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Catalyst switch consulting and support, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless APs consulting support, Cisco WiFi controllers support Services, Cisco Security and VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide organizations to complete the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can help you to locate and isolate breached devices and protect undamaged assets from being penetrated. If your Chandler system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Help
Progent's ransomware recovery experts can help your Chandler company to reconstruct a system victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's team of IT security experts bring the wide selection of skills required to reconstruct all critical facets of a compromised system quickly and with minimal data loss. To learn more, visit Progent's ransomware removal and business continuity expertise.
CISM and CISSP Certified Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security solutions to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your business to recover rapidly following a damaging penetration. Security solutions offered by Progent cover thorough network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; integrating firewalls; designing safe mechanisms for off-site and mobile access; defending your email infrastructure against spam and directory harvest attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help companies of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration with on-prem Exchange environments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring applications and services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online support services to address a wide range of information technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in environments that combine Linux and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent remote help analyzing problems within UNIX/Linux networks powered by leading variants of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow transparent backup and fast recovery of critical files/folders, apps, images, and VMs. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured online account and give your password you are asked to confirm your identity on a device that only you possess and that uses a different network channel. A broad range of devices can be used as this second form of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register several validation devices. To learn more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins created to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's special online consulting services include:
How Your Chandler Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your workers in Chandler Arizona rapid access to an effective network service resource with years of experience providing phone help and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center recognition as a significant enabler of company success, and Progent's target is to resolve rather than merely track technical problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Group can supply online professional consulting expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To find out more concerning Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center2, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Chandler Arizona online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM for your environment so your computer support is proactive rather than reactive. By uncovering possible trouble spots before they expand into crashes, automated monitoring can minimize inconvenient and costly network failures. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments powered by a combination of OS platforms.
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Chandler Arizona, Progent's phone-based computer support engineers can deliver expert and affordable IT help the moment your company needs it. Over 20 years of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while avoiding the cost and lost productivity associated with on-site support calls.
Even if your Chandler organization works with a local freelance support technician or maintains a full time IT staff that can deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to address unexpected system emergencies or particularly complicated integration problems.
Details of Progent's Remote Computer Support for Chandler Arizona
Progent's phone help, remote repair, network security consulting, and system administration services offer businesses in Chandler Arizona the greatest leverage for your IT budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's experts can deliver your business world class IT support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Chandler Arizona and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a wide range of Microsoft support utilities, service information, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent provides remote help on a per-minute basis, so you are charged only for the support you receive. Progent requires no minimum charge for phone service and imposes no ongoing subscription fee for support services provided during normal business hours. This protects you from facing big invoices for routine fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to authorized professionals who have experience in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic support services include system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting support for critical application areas. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Database Administration and Software Development
MySQL DBA Services and Application Development
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service centralized source for network generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that address the unique requirements of your company.
- Advanced Online Access Tools
Secure remote access allows Progent's support professionals to observe exactly what your customers see. This makes it possible to find fast fixes to issues that might otherwise demand an expensive onsite visit. Cutting-edge remote connectivity software and experienced technicians combine to allow Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in online support and remote system monitoring.
- Compatibility with Mainstream VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Support for High Network Uptime
For companies with line-of-business applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-conscious offices whose clients require immediate access to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT background, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Online Computer Support from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, in the trenches of network service, performing a wide range of technical projects for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested approaches for using computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by each staff member to every customer. The practice of detailing and archiving support records allows more efficient support and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who won't let go of the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.