Immediate Online Troubleshooting for Chandler Arizona IT Networks
Immediate Phone Support for Chandler NetworksFor organizations located in Chandler Arizona, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts provide excellent value due to the fact that they have the practical background and have access to the sophisticated technology needed to resolve the majority of network problems quickly. Efficient support reduces direct costs because solutions accumulate minimal billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization saves even more with indirect expenses by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online consulting know-how is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing policy for online support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you actually get. Unlike many online support companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and clean policy for billing avoid situations where speedy. minor repairs manage to turn into large bills. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of optimized technologies and field-proven processes which promote the maximum level of effectiveness for remote consulting and repair for computer networks of all sizes. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's remote service group to link to your company's environment without breaching network security.

Progent's proven service database system maintains thorough histories of the service that Progent's customers have received. Progent's team service personnel have the benefit of the history of all help delivered to each Progent customer by every Progent engineer. This archive of issues and repairs is structured as an easily accessible internal knowledge base that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft make available other massive technical knowledge bases and permit priority access to manufacturers' internal product engineers so Progent's remote service specialists are able to come up with the best solutions quickly.

Remote technical support services provided by Progent to customers in Chandler Arizona include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent’s Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk staff of experienced network consultants provides your computer users in Chandler Arizona instant communication with a dependable technical support resource with substantial experience offering phone consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a significant contributor to business performance, and Progent's target is to resolve rather than merely track network problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based professional consulting support and education in specific application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Chandler Arizona remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so your computer support is proactive and automated. By anticipating looming issues before they grow into crashes, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks powered by multiple platforms.
How Your Chandler Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Chandler Arizona, Progent's online computer support engineers are ready to deliver expert and economical system support the moment your business needs it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to repair IT problems rapidly while avoiding the cost and lost time associated with in-person service calls.

Even if your Chandler organization relies on a local independent support technician or maintains an in-house IT staff that can handle common network problems, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to fix unexpected network crises or especially challenging integration projects.

Advantages of Progent's Network Help for Offices in Chandler Arizona
Progent's online IT consulting services enable your Chandler organization to experience the benefits of timely, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your information system will derive added strategic value by becoming increasingly available, efficient, and secure. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    For most organizations in Chandler Arizona, nearby network support resources, whether made up of outside consultants or an in-house maintenance staff, can handle typical technical issues. However, major troubles sometimes strike when local resources are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's online support professionals provide a convenient, quick, and affordable way to augment your local resources and to convey useful knowledge to increase your ability to deal with downstream problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller organizations often depend on individual freelance service providers. While freelance service people have smaller overhead than larger service companies and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the lack of fallback help may force your company to go without assistance during an IT crisis. As your business expands, system unavailability and trouble with vital software are more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your IT system stays available.

  • Build a Solid Foundation for Smooth Expansion
    Organizations often begin with an information architecture created on a modest budget. Lacking a strong infrastructure, band-aid fixes can get thrown on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the success of the business. These badly designed environments need careful assessment, intelligent long-term planning, and wide technical expertise to upgrade to a system infrastructure able to deliver the stable foundation to handle vital business requirements and facilitate future growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller offices require advice and technical training to negotiate an ever more complicated array of product alternatives capable of promoting business growth and improving efficiency. Businesses hardly need a computer engineer who is motivated to resell a specific vendor's products. Network support and product selling can result in a scenario where the recommended solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to match IT consulting with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT experience, fine tuned remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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    Years of experience with Microsoft's email technology makes Progent among the most qualified computer consulting companies in California for integrating messaging systems based on Microsoft Exchange Server 2000. Progent is expert in helping small organizations get the full advantages of Microsoft Exchange Server under typical situations such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 Email environment, and outsourcing your Microsoft Exchange Server administration.

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    Microsoft Forefront Threat Management Gateway builds on the proven security technologies of Microsoft Internet Security and Acceleration Server 2006 and provides a centrally managed web gateway that delivers a one-server solution for a variety of security functions including an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, VPN control, and HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 provides comprehensive web security reporting capabilities, allows custom reports powered by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to cut expenses and enhance recoverability. Progent's Microsoft engineers can help your company to design and carry out pilot and production implementations; integrate Forefront TMG 2010 with Windows 2008, Active Directory, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and deliver continuing support and repair services. Progent's consultants can also assist your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.

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