Fast Remote Help for Chandler Arizona Computer Networks
Fast Online Support for Chandler SystemsFor organizations located in Chandler Arizona, Progent offers online help for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's remote support experts provide excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology required to resolve the majority of information system problems quickly. This lowers immediate expenses because service calls use up minimal chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in incidental costs by reducing or avoiding system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting expertise is particularly important for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you receive. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with situations where speedy. minor fixes somehow end up as big invoices. Progent's skill at disposing of technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of customized tools and field-proven processes that allow the highest level of efficiency for remote technical support and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's online support team to connect to your system remotely without breaching system security.

Progent's sophisticated service reporting application stores thorough histories of the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of services delivered to each Progent client by every Progent consultant. This database of trouble tickets and resolutions is structured as an easily exploitable proprietary knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft open up other extensive support databases and permit quick access to manufacturers' in-house product engineers with the result that Progent's remote service experts are able to arrive at the best resolutions in the least time.

Remote technical support services provided by Progent to companies in Chandler Arizona include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all critical areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and enable non-disruptive backup and rapid recovery of important files, apps, system images, and virtual machines. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user error, malicious employees, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute major projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk consulting support can guide you in building an effective new Call Center or enhancing your current one, evaluating or modifying Call Center software to meet the unique demands of your corporation, or adding occasional online staff to reinforce your existing Help Desk resources to handle demanding situations like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of experienced network professionals gives your computer users in Chandler Arizona immediate assistance from an effective network service group with substantial experience offering telephone-based consulting and online repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center recognition as a major enabler of business success, and Progent's policy is to fix and not just report technical problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply online professional engineering expertise and training in special business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Chandler Arizona online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By spotting possible problems before they evolve into downtime, proactive monitoring can avoid inconvenient and costly network breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks based on a mix of operating systems.
How Your Chandler Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Chandler Arizona, Progent's phone-based computer support engineers are ready to provide effective and affordable system support the moment your organization requires it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve IT problems quickly while avoiding the cost and lost time associated with on-site service visits.

Even if your Chandler company deals with a regular independent consultant or employs an in-house IT staff that know how to deal with day-to-day computer problems, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the experience to handle unexpected system emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Businesses in Chandler Arizona
Progent's online support services allow your Chandler organization to experience the benefits of immediate, enterprise-grade network support without the cost of managing a full-time IT organization. Your information system will derive greater strategic worth by being increasingly available, efficient, and secure. Benefits to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most offices in Chandler Arizona, nearby computer service providers, whether made up of outside consultants or a full-time maintenance staff, can take care of typical technical problems. On the other hand, IT crises sometimes occur when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your usual support technicians. In these situations, Progent's online support professionals provide an easy, quick, and economical solution to supplement your local resources and to transfer valuable knowledge to increase your ability to handle downstream issues in-house.

  • Less Dependence on Individual Consultants
    For network support, smaller offices commonly depend on independent freelance service providers. While freelance consultants have less internal costs than larger service organizations and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of reserve personnel may require your business to go without assistance during an IT crisis. As your company grows, system downtime and trouble with critical software become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup service experts to make sure your IT system remains available.

  • Build a Scalable Foundation for Smooth Expansion
    Companies often start with an IT architecture implemented on a modest budget. Without a robust framework, band-aid repairs often get piled on top of an unstable foundation. As a company grows, reliability and expandability problems can impede the productivity of the business. These badly designed systems need proper analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a network architecture that can deliver the solid foundation to handle vital business requirements and simplify future growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices require guidance and technical education to navigate through an ever more complex array of technology options available for promoting business success and enhancing productivity. They hardly need a network engineer who is motivated to resell a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to align IT expertise with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, refined remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the front lines of IT service, executing a broad variety of technical projects for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not only world-class technical capability, but also a consultant with field-tested approaches for using computer knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits per minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no retainer for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be tempted to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Companies who work with familiar independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, secure, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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