Immediate Online Support for Chandler Arizona Information Networks
For businesses located in Chandler Arizona, Progent offers online support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex networking problems, as well as the services of CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers provide excellent leverage due to the fact that they have the practical experience and have access to the sophisticated tools required to solve most information system issues rapidly. This reduces direct costs because service calls require fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization benefits even more in incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced remote technical support expertise is particularly important in environments that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are charged only for the support that you receive. Unlike many online service companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with situations where speedy. minor fixes somehow turn into substantial bills. Progent's skill at solving problems quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized technologies and field-proven processes that allow the maximum level of efficiency for online consulting and repair for IT networks of any size. Progent offers protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to link to your company's computer system remotely without breaching corporate security.
Progent's advanced customer support reporting system includes comprehensive records for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of assistance provided to each customer by any Progent consultant. This archive of anomalies and repairs is stored as a conveniently accessible proprietary database that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional vast support databases and permit quick access to vendors' internal support staff with the result that Progent's remote consulting experts are able to find optimal resolutions promptly.
Online services provided by Progent to customers in Chandler Arizona include:
Authorized MS Windows Support
Progent's Microsoft-premier online service professionals can provide network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration support, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop services to assist you company to deploy, integrate, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking consultants, and validates an individual's technical knowledge at the master level. CCIEs can handle even the most challenging issues surrounding network planning, integration, maintenance, compliance, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating software updates. CCIEs represent an excellent value since their depth of experience enables them to resolve problems rapidly. In common instances, less experienced consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can tie into your environment by means of advanced remote support technology to perform fast, secure, and affordable diagnosis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's CCIEs offer assistance with all of Cisco's market leading selection of networking appliances by providing consulting services such as:
CISM and CISSP Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services to improve the defenses of your Windows, macOS and OS X, Linux, or UNIX network against assaults or help you to clean up rapidly after a serious penetration. Security solutions offered by Progent include: in depth information security and compliance assessment using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; setting up firewalls; building safe architectures for off-site and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Progent can provide expert remote consulting support to help businesses of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable process for restoring services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote support services to address a broad spectrum of information technologies such as network infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Windows or Linux solutions. Progent's group-based methodology for solving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. The ProSight suite of outsourced network management services addresses all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Chandler Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk support programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progent's Help Desk consulting support can aid you in building an effective new Help Desk or enhancing your existing organization, identifying or enhancing Help Desk software to meet the special needs of your business, or adding occasional online personnel to reinforce your internal Help Desk group to handle high-demand scenarios such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk staff of experienced information technology consultants provides your computer users in Chandler Arizona immediate contact with a dependable network service group with extensive background delivering telephone-based help and online diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center the reputation as a key driver of company success, and Progent's target is to solve and not just annotate technical problems.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts staff offers phone-based and in-depth consulting expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, custom development, and education services, see Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Chandler Arizona online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your business so that your IT maintenance is proactive and automated. By spotting potential trouble spots before they cause downtime, system monitoring can minimize stressful and expensive network crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments that support a mix of OS platforms.
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Chandler Arizona, Progent's phone-based computer support engineers are ready to deliver expert and affordable system support the instant your company requires it. More than 15 years of providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix network problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.
Even if your Chandler organization deals with a local freelance consultant or maintains an in-house IT staff that know how to deal with common computer issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to solve unexpected system emergencies or particularly complicated integration problems.
Features of Progent's Remote Network Services for Chandler Arizona
Progent's phone support, remote repair, system security expertise, and network administration services offer businesses in Chandler Arizona the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Chandler Arizona and is also ideal for networks in geographic areas that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service information, and continuing training.
- By the Minute Rates to Reduce Costs
Progent provides remote support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for phone support and requires no monthly retainer for services provided during normal business hours. This protects you from facing big bills for simple repairs.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco offers help from on-staff specialists who have skill in designing, deploying, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core support offerings include system integration, MS Exchange Server expertise, corporate security design, and shared Help Desk services. Progent's Experts group offers world-class consulting support for critical application areas. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Application Programming
MySQL Project Management and Application Programming
Apple Macintosh Integration
Amazon MWS Software Design and Programming
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver timely, inexpensive, and thorough information technology solutions that match the special needs of your business.
- Advanced Remote Access Software
Protected remote connectivity allows Progent's support professionals to observe precisely what your users see. This makes it easier to produce quick solutions to issues that could otherwise demand an expensive onsite service call. State-of-the-art online access tools and expert technicians together enable Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online support and automated network tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Support for Maximum System Availability
For organizations with line-of-business applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-conscious offices whose workers need immediate recourse to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide in-depth support for Microsoftís leading server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 R2 expertise, Windows Server 2003 upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for support services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Companies who work with trusted freelance service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from stressful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.