Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless PDAs were once one of the most popular solutions for achieving mobile access to email, calendars, web-based applications, and other vital business data. Progent can provide Charleston, South Carolina businesses support from BlackBerry-certified experts who can help companies to manage their BlackBerry environments or migrate efficiently to a modern smartphone solution.

As the sophistication of small business IT technology has expanded, and as the demand for enterprise-class security, dependability, and disaster recovery has grown to be the norm for organizations of any size, effective integration and support of RIM BlackBerry solutions has become more challenging. To handle areas like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and company databases, small organizations frequently turn to outside support professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to plan, administer, and troubleshoot BlackBerry environments economically and effectively, doing away with the requirement for an in-house BlackBerry technology specialist and lowering the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This breadth of knowledge, combined with Progent's proven remote service delivery model, gives small companies a budget-friendly solution for incorporating RIM BlackBerry technology seamlessly into their IT network.

Progent's experts can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your database and messaging infrastructure operate efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, configure streamlined administration utilities to help you track and support BlackBerry devices throughout your business, recommend security policies that are right for your company, customize mobile software, and ensure that your IT network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be recovered rapidly and thoroughly.

South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.

Onsite IT Consulting
Progent locations in South Carolina State

City Address Phone Link
Charleston 460 King Street, Suite 200
Charleston, SC 29403
United States
(843) 628-5009 Charleston Network Support Services
Spartanburg 2040 B South Church Street
Spartanburg, SC 29306
United States
(864) 641-6001 Spartanburg Network Support Services


Consulting and Technical Help for BlackBerry Enterprise Server (BES)
RIM's high-end platform for managing big groups of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated tool enables Microsoft Exchange Server, Lotus Domino, or Novell GroupWise clients to transmit and receive messages that stay encrypted in wireless transit to ensure optimum security. BlackBerry Enterprise Server also streamlines a wide variety of crucial administrative jobs ranging from smartphone deployment and upgrades to wireless security and fault tolerance.

BlackBerry Enterprise Server Configuration Help

Progent's BlackBerry-certified consultants can show you how to use BlackBerry Enterprise Server to perform basic jobs such as:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Update BlackBerry device software remotely
  • Control client configurations with BlackBerry's vast library of IT policies

Progent's BlackBerry-premier consultants can also assist your company to utilize BlackBerry BES Server to perform important procedures not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Configure and manage BES Server's fault-tolerant architecture using virtualization
  • Deploy BlackBerry devices wirelessly
  • Set specialized administration roles
  • Automatically track and report on the integrity of your solution

Some Ways That Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to designing wireless workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist your business to carry out common technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters and auto-signature, changing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging solution. Progent's certified service professionals can also help your company to resolve a wide range of problems concerning synchronization, handset detection, messaging consistency, web access, mobile connections, IM, workstation software configuration, and Desktop Redirector.

As a leader in delivering countrywide online help for small office networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless support expenses low and, by resolving problems quickly, maximizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks including troubleshooting enterprise activation problems, registering and removing BlackBerry device clients, setting activation passwords, implementing over-the-air software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry engineers can also show you how to use management tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES system and assist you to define and implement sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry-certified consultant has expertise in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to add and remove BlackBerry smartphone clients on Exchange Server and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, implement access control lists, control Exchange data flow, generate, update, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Help from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about technical assistance for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.



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    Progent provides national remote help and consulting services for businesses who operate Apple Mac environments or whose information systems feature a combination of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's consultants offer Mac users a range of IT services including desktop support, migration to the current version of Mac OS X from earlier versions of Apple macOS and OS X, plus help with Apple macOS and OS X applications. Progent's specialists in Apple technology can also assist you with Apple iPhone and Apple iPad support, or migrating to Apple's iCloud services. Remote network consulting offers maximum leverage for your IT dollar by extending client productivity and limiting the time billed for computer analysis and repair. Advanced remote support technology and experienced service specialists and engineers allow Progent to solve most IT problems without wasting time and expense by traveling to your location. In most of situations your IT issues can be remediated by telephone or through a combination of telephone help and online network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISM premier security professionals to help you with the most difficult network problems.

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    Progent's Wireless Consulting Services offer a fast, affordable way for businesses of any size to deploy, manage, monitor and troubleshoot the latest wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile email and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Progent's Wireless Consulting Services provide a fast, economical way for businesses of all sizes to configure, manage and repair the latest wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business advantages of upgrading to SQL Server 2017 and can assist you to plan and carry out a smooth migration of your current SQL Server environment to any deployment model including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts offer remote or on-premises support ranging from as-needed design assessment or debugging to end-to-end project management to make sure your SQL Server 2017 project is carried out on schedule and within budget.

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    Progent offers national remote help and troubleshooting services for businesses who run UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX and Microsoft Windows technology. Online IT help offers maximum return for your IT budget by preserving user productivity and shortening the time billed for network repair services. Sophisticated online support technology and skilled technicians and engineers combine to enable Progent to solve most IT problems without wasting time and money by going to your location. In the vast majority of situations your network issues can be remediated over the phone or via a mix of phone help and remote access. Progent can offer the services of Cisco CCIE network engineers and CISA and CISM premier security professionals to assist with the toughest network issues.

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    Progent's Cisco VoIP phone and video IP phone experts can assist you to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, previously named CallManager, or with Cisco Unified CM Express to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM apps like Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent can deliver support with any facet of Cisco IP Phone integration including designing dial plans, setting up SIP gateways, installing Cisco ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.

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    Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size company's servers in an environment that delivers the maximum degree of dependability and scalability and is in addition easy to transfer to any data center. ProSight Virtual Hosting and management services are built upon proven virtualization techniques that allow small and midsize companies with multi- platform IT systems to save dramatically on the expense of capital investments, infrastructure maintenance, and IT administration while benefiting from enterprise-class reliability and an unprecedented degree of vendor flexibility.

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    Progent offers national remote phone support and troubleshooting services for businesses that run UNIX or Linux environments or whose IT systems include a mix of UNIX/Linux and Microsoft products. Remote IT help provides optimum leverage for your IT budget by preserving client efficiency and limiting the time charged for network analysis and repair. Sophisticated online support utilities and skilled service specialists and consultants combine to enable Progent to handle the majority of network issues without squandering time and expense by going to your location. In the vast majority of situations your IT issues can be remediated by telephone or through a mix of phone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA and CISM premier security specialists to help you with the most challenging network problems.

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    Progent's Microsoft-certified consultants can provide economical remote and on-premises expertise, software development, and technical support support for organizations of any size who intend to migrate to SharePoint Server 2016 or SharePoint Online from earlier versions of SharePoint.

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