Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless smartphones were once one of the most successful products for maintaining mobile access to email, scheduling, web-based applications, and other critical business data. Progent can provide Charleston, South Carolina businesses support from BlackBerry-premier experts who can assist businesses to maintain their BlackBerry deployments or migrate efficiently to a more popular smartphone platform.
As the sophistication of small business IT technology has increased, and as the demand for world-class security, dependability, and disaster recovery has become the standard for companies regardless of size, effective deployment and support of BlackBerry technology has grown more challenging. To handle issues such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and corporate databases, small businesses frequently resort to external support firms who specialize in RIM BlackBerry installation and troubleshooting.
Progent offers the services of BlackBerry-certified consultants who can help small businesses to plan, manage, and repair BlackBerry environments economically and effectively, dispensing with the requirement for an internal BlackBerry technology expert and lowering the expense and stress of supporting wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's proven online service delivery model, provides small businesses an affordable alternative for integrating RIM BlackBerry technology seamlessly into their business information network.
Progent's engineers can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your data and email systems function efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft software, configure easy-to-use management utilities to help you track and control BlackBerry smartphones across your business, define security policies that are right for your business, develop custom mobile applications, and ensure that your IT network infrastructure is properly configured to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your scheduled backup procedures so that it can be restored quickly and thoroughly.
Technical Support Services for BlackBerry Enterprise Server (BES)
Research in Motion's high-end platform for administering big groups of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated software enables Microsoft Exchange, IBM Lotus Domino, or Groupwise clients to send and receive messages that stay encrypted during wireless transit to provide optimum security. BlackBerry BES Server also streamlines a wide variety of critical administrative jobs ranging from BlackBerry setup and updates to wireless security and high availability.
Progent's BlackBerry-premier consultants can help you utilize BlackBerry Enterprise Server to do routine jobs like:
- Deploy and manage applications
- Schedule device, program, and policy updates
- Update BlackBerry device software wirelessly
- Manage client configurations with BES Server's extensive library of policies
Progent's BlackBerry-certified consultants can also assist you to utilize BlackBerry Enterprise Server to perform key procedures not available with the less advanced BES Server Express. These tasks include:
- Set up and manage BlackBerry's high-availability infrastructure using virtualization
- Deploy BlackBerry devices wirelessly
- Establish custom management roles
- Monitor and report on the health of your BlackBerry system
How Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support skills range from resolving synchronization problems to designing mobile productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their respective practice areas include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out basic technical operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters, modifying user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate messaging software. Progent's seasoned experts can also assist you to troubleshoot a wide array of issues concerning synchronization, device detection, messaging reconciliation, web access, mobile connectivity, IM, desktop software installation, and BlackBerry Desktop Redirector.
As a top innovator in providing countrywide online help for small business IT networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your wireless support expenses low and, by resolving problems promptly, improves the output of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform important procedures such as resolving enterprise activation problems, registering and deleting BlackBerry device clients, activating passwords, implementing over-the-air program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.
Progent's BlackBerry engineers can also assist you to use management tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and help your company to select and implement appropriate security configurations.
Progent's Microsoft-certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange architecture for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers support skills in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, control Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and generate reports based on SNMP data.
Progent's BlackBerry consultant can support your BlackBerry solution in a number of settings that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.
Contact Progent for Help from a RIM BlackBerry-Qualified Consultant
To ask Progent about engineering expertise for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or go to Contact Progent.