Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless PDAs were once one of the most popular solutions for achieving mobile access to email, calendars, web-based applications, and other vital business data. Progent can provide Charleston, South Carolina businesses support from BlackBerry-certified experts who can help companies to manage their BlackBerry environments or migrate efficiently to a modern smartphone solution.
As the sophistication of small business IT technology has expanded, and as the demand for enterprise-class security, dependability, and disaster recovery has grown to be the norm for organizations of any size, effective integration and support of RIM BlackBerry solutions has become more challenging. To handle areas like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and company databases, small organizations frequently turn to outside support professionals who specialize in BlackBerry integration and troubleshooting.
Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to plan, administer, and troubleshoot BlackBerry environments economically and effectively, doing away with the requirement for an in-house BlackBerry technology specialist and lowering the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This breadth of knowledge, combined with Progent's proven remote service delivery model, gives small companies a budget-friendly solution for incorporating RIM BlackBerry technology seamlessly into their IT network.
Progent's experts can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your database and messaging infrastructure operate efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, configure streamlined administration utilities to help you track and support BlackBerry devices throughout your business, recommend security policies that are right for your company, customize mobile software, and ensure that your IT network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be recovered rapidly and thoroughly.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Consulting and Technical Help for BlackBerry Enterprise Server (BES)
RIM's high-end platform for managing big groups of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated tool enables Microsoft Exchange Server, Lotus Domino, or Novell GroupWise clients to transmit and receive messages that stay encrypted in wireless transit to ensure optimum security. BlackBerry Enterprise Server also streamlines a wide variety of crucial administrative jobs ranging from smartphone deployment and upgrades to wireless security and fault tolerance.
Progent's BlackBerry-certified consultants can show you how to use BlackBerry Enterprise Server to perform basic jobs such as:
- Deploy and manage applications
- Plan device, application, and IT policy updates
- Update BlackBerry device software remotely
- Control client configurations with BlackBerry's vast library of IT policies
Progent's BlackBerry-premier consultants can also assist your company to utilize BlackBerry BES Server to perform important procedures not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:
- Configure and manage BES Server's fault-tolerant architecture using virtualization
- Deploy BlackBerry devices wirelessly
- Set specialized administration roles
- Automatically track and report on the integrity of your solution
Some Ways That Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to designing wireless workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their respective practice areas include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out common technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters and auto-signature, changing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging solution. Progent's certified service professionals can also help your company to resolve a wide range of problems concerning synchronization, handset detection, messaging consistency, web access, mobile connections, IM, workstation software configuration, and Desktop Redirector.
As a leader in delivering countrywide online help for small office networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless support expenses low and, by resolving problems quickly, maximizes the efficiency of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks including troubleshooting enterprise activation problems, registering and removing BlackBerry device clients, setting activation passwords, implementing over-the-air software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.
Progent's BlackBerry engineers can also show you how to use management tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES system and assist you to define and implement sensible security configurations.
Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry-certified consultant has expertise in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to add and remove BlackBerry smartphone clients on Exchange Server and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, implement access control lists, control Exchange data flow, generate, update, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce management reports based on SNMP results.
Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
Contact Progent for Help from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about technical assistance for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.