Crypto-Ransomware : Your Crippling IT Nightmare
Crypto-Ransomware  Recovery ConsultantsRansomware has become a modern cyber pandemic that represents an extinction-level threat for businesses unprepared for an attack. Multiple generations of ransomware like the Reveton, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been running rampant for years and continue to inflict destruction. Newer strains of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, as well as daily unnamed newcomers, not only encrypt on-line data but also infect any accessible system protection. Files synchronized to cloud environments can also be corrupted. In a poorly architected system, it can make automatic restoration hopeless and basically knocks the network back to square one.

Getting back on-line programs and data following a ransomware event becomes a sprint against the clock as the victim fights to stop the spread and clear the ransomware and to restore mission-critical activity. Because ransomware requires time to move laterally, penetrations are often sprung on weekends and holidays, when penetrations typically take more time to uncover. This compounds the difficulty of promptly marshalling and orchestrating a capable mitigation team.

Progent offers an assortment of help services for protecting Charleston enterprises from ransomware penetrations. These include staff education to help identify and avoid phishing attempts, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based cyberthreat defense to identify and quarantine zero-day modern malware assaults. Progent also provides the assistance of seasoned ransomware recovery professionals with the track record and perseverance to rebuild a breached system as urgently as possible.

Progent's Ransomware Restoration Support Services
After a crypto-ransomware penetration, sending the ransom demands in Bitcoin cryptocurrency does not guarantee that merciless criminals will provide the keys to decrypt any or all of your information. Kaspersky determined that 17% of ransomware victims never restored their data after having sent off the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the usual crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller organizations. The other path is to re-install the vital parts of your Information Technology environment. Without the availability of complete system backups, this calls for a broad range of skill sets, well-coordinated team management, and the capability to work 24x7 until the task is over.

For decades, Progent has made available certified expert IT services for businesses across the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded top certifications in key technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have garnered internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has expertise with accounting and ERP application software. This breadth of expertise provides Progent the capability to knowledgably determine important systems and consolidate the surviving pieces of your network environment after a crypto-ransomware penetration and rebuild them into an operational system.

Progent's ransomware group uses best of breed project management tools to orchestrate the complicated restoration process. Progent appreciates the importance of working quickly and together with a client's management and Information Technology team members to assign priority to tasks and to put key systems back on-line as fast as humanly possible.

Case Study: A Successful Ransomware Virus Restoration
A small business engaged Progent after their network system was taken over by the Ryuk ransomware virus. Ryuk is thought to have been deployed by North Korean state hackers, suspected of using strategies exposed from the U.S. National Security Agency. Ryuk seeks specific organizations with limited tolerance for operational disruption and is among the most lucrative examples of ransomware viruses. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing business headquartered in Chicago and has about 500 employees. The Ryuk penetration had paralyzed all business operations and manufacturing capabilities. The majority of the client's system backups had been directly accessible at the time of the intrusion and were destroyed. The client was pursuing financing for paying the ransom demand (exceeding two hundred thousand dollars) and wishfully thinking for good luck, but ultimately utilized Progent.

"I can't tell you enough in regards to the help Progent provided us during the most fearful time of (our) businesses existence. We most likely would have paid the cybercriminals if not for the confidence the Progent group provided us. That you could get our e-mail system and production servers back on-line sooner than a week was earth shattering. Each person I spoke to or communicated with at Progent was amazingly focused on getting us back online and was working 24 by 7 on our behalf."

Progent worked together with the client to rapidly get our arms around and prioritize the most important services that had to be restored in order to continue departmental operations:

  • Microsoft Active Directory
  • Microsoft Exchange Email
  • MRP System
To start, Progent adhered to AV/Malware Processes event response best practices by stopping the spread and removing active viruses. Progent then began the work of restoring Windows Active Directory, the core of enterprise systems built upon Microsoft Windows Server technology. Microsoft Exchange Server email will not function without Windows AD, and the businesses' financials and MRP applications utilized Microsoft SQL Server, which requires Active Directory services for access to the database.

Within 2 days, Progent was able to restore Windows Active Directory to its pre-penetration state. Progent then performed rebuilding and hard drive recovery on needed servers. All Exchange schema and configuration information were intact, which greatly helped the restore of Exchange. Progent was also able to locate non-encrypted OST files (Microsoft Outlook Off-Line Data Files) on staff workstations and laptops in order to recover mail data. A not too old offline backup of the customer's manufacturing systems made them able to recover these essential programs back servicing users. Although significant work still had to be done to recover totally from the Ryuk attack, the most important services were returned to operations rapidly:

"For the most part, the production manufacturing operation survived unscathed and we made all customer shipments."

Throughout the following month critical milestones in the restoration process were accomplished through close cooperation between Progent consultants and the client:

  • In-house web sites were brought back up with no loss of information.
  • The MailStore Exchange Server exceeding 4 million archived messages was restored to operations and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/AR/Inventory capabilities were 100% recovered.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Ninety percent of the user desktops were back into operation.

"So much of what occurred in the initial days is nearly entirely a blur for me, but we will not soon forget the dedication each and every one of the team accomplished to help get our business back. I've utilized Progent for at least 10 years, possibly more, and each time Progent has outperformed my expectations and delivered. This situation was a life saver."

A likely enterprise-killing catastrophe was avoided through the efforts of top-tier professionals, a wide range of subject matter expertise, and tight collaboration. Although in hindsight the ransomware attack described here could have been shut down with modern cyber security systems and security best practices, user and IT administrator training, and well thought out incident response procedures for information protection and keeping systems up to date with security patches, the reality is that government-sponsored hackers from China, North Korea and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware attack, remember that Progent's team of professionals has proven experience in ransomware virus blocking, cleanup, and information systems recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others who were involved), thanks very much for letting me get some sleep after we got through the initial push. All of you did an impressive effort, and if any of your guys is in the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Charleston
For ransomware recovery expertise in the Charleston area, phone Progent at 800-462-8800 or see Contact Progent.

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    Exchange Server 2013 includes major improvements to the functionality of its predecessor Exchange Server 2010 and introduces important new features as well as a revamped structure. These enhancements favorably impact key areas including ease of administration, high availability (HA), compliance, cost of ownership, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting experts can help you evaluate the possible advantages of upgrading to Exchange 2013, create an efficient validation and rollout plan, and educate your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent also offers affordable online support and management services for Exchange 2013.

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    Progent's Technical Response Center (TRC) provides national extended hours remote support for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service experts provide after-hours telephone support and online secure computer access to troubleshoot and resolve network problems quickly and affordably. The breadth of IT expertise represented by Progent's team of nationwide support professionals makes it possible to escalate even the toughest problems to qualified experts as needed. For critical issues, the Technical Response Center endeavors to respond to your call for service in less than one hour.

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    For custom program creation, Progent can supply software design consultants to produce line-of-business applications in areas such as commercial transaction webs, web development, Microsoft Business Solutions packages such as Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent's experts can use Microsoft IIS to create custom eCommerce applications based on Microsoft ASP.NET. Also, Progent offers experts in a wide range of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.

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    Progent provides nationwide urgent help and consulting services for companies that run UNIX, Linux, or Solaris environments or whose IT systems feature a mix of UNIX/Linux and Microsoft products. Online network consulting offers optimum leverage for your IT budget by extending client productivity and limiting the hours charged for network analysis and repair. Advanced online support tools and experienced service specialists and engineers combine to enable Progent to handle the majority of network issues without squandering time and expense by traveling to your location. In the vast majority of situations your IT problems can be dealt with by telephone or via a mix of telephone help and online connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISA certified security professionals to assist you with the most challenging network issues.

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    GIAC was established in 1999 to certify the knowledge of network security professionals. GIAC certifications are acknowledged by businesses and institutions all over the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants can provide help with any of the network security capabilities addressed under GIAC accreditation including evaluating network security mechanisms, incident management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions.

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    Progent's Linux support services provide small and mid-size businesses and software developers support for administering and maintaining Linux computers that run with Microsoft-based technology. Progent can give your organization access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of experience offers you an easy one-stop source to help you build and maintain a protected and reliable cross-platform network and communications solution that supports Linux and Microsoft interoperability by integrating MS Windows with leading Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.

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    Progent provides a variety of network support packages for small companies. These information technology outsourcing and network monitoring solutions are built around the proactive problem solving capabilities of Operations Manager, a next-generation network and system management product that tracks the availability, performance, and security of your network and identifies incipient problems before they can disrupt your system. With Progent's economically priced IT support programs, small businesses can select a simple co-sourcing package based on Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution.

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    Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine local IT assets as well as one or more public clouds. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration support services that include Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

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    Progent's Ekahau-certified Wi-Fi experts can help you to design, implement, enhance, manage and debug a Wi-Fi solution customized for your environment. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for on-premises RF signal measurement.

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    Progent's Citrix-certified consultants can assist you to assess the business value of the available versions of Citrix Essentials for Hyper-V, assist you to use Citrix management utilities with your Hyper-V environment, and demonstrate to you how you can deploy Citrix Essentials to enhance the responsiveness, availability, consistency, and recoverability of your virtual environment while reducing the cost of resources and support and streamlining management processes.

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    Progent's Microsoft and Cisco certified computer engineers offer advanced support for a broad array of products and technologies and can deliver that expertise by phone anywhere in the U.S. or onsite in select cities throughout the United States and anywhere in California. Progent provides remote support for information systems powered by Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that incorporate a combination of Microsoft Windows and UNIX/Linux platforms. Progent also offers the expertise of Cisco CCIE infrastructure specialists for the toughest connectivity problems, as well as the the assistance of CISSP and CISM-qualified security consultants to assist with complex security planning and troubleshooting. Progent has delivered online network support to businesses in every state in the U.S.

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    Progent has put together two ultra-affordable service bundles intended to allow small businesses to get an objective security assessment from a certified security consultant. With Progent's External Security Inventory Checkup, an engineer runs a comprehensive test of your network from beyond your firewall to uncover potential risks in the security posture you expose to the public. With Progent's Internal Security Inventory Scan, a certified security professional executes a system scan from a secure machine inside your firewall to evaluate vulnerabilities to inside attacks. Both security inventory services are set up and run from a secured external site.

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    Progent's seasoned ransomware recovery experts can help your business to restore a network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.

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    Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management solution that includes machine learning technology and expert services to deliver cutting-edge endpoint detection and response (EDR).

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  • Exchange 2013 Active Directory Integration Services
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    Exchange Server 2013 incorporates significant improvements to the capabilities of Exchange 2010 and delivers important innovations as well as a redesigned structure. These enhancements affect key areas such as ease of administration, high availability (HA), security, cost of ownership, teamwork, extensibility, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the potential business benefits of migrating to Exchange 2013, design an efficient test and deployment plan, and educate your IT staff to manage your Exchange Server 2013 solution. Progent can also provide affordable online consulting and management for Microsoft Exchange 2013.

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  • After Hours Office SharePoint Server 2010 Online Support
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    Progent's Microsoft-certified experts can provide organizations of all sizes consulting, troubleshooting, and application development services for SharePoint and SharePoint Online. SharePoint is an enterprise platform that uses web-based technology for efficiently connecting people, teams and data. SharePoint Server provides a central location for your employees or clients to connect to, organize, share and interact with useful information, documents, and applications and to communicate with other people. Microsoft SharePoint enables quicker and better decisions, more effective sharing across teams and more economical business processes. Windows SharePoint Services connect employees, clients, teams and projects with the knowledge they've developed in a manner that makes data easy to locate, retrieve and re-use. Progent's SharePoint consultants can assist your organization to support your existing SharePoint environment or upgrade to the current release of SharePoint Server or to SharePoint Online.

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    Progent's IT outsourcing packages provide budget-friendly network support for medium-size corporations. Whether it includes designing network infrastructure, setting up an internal Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your system, or creating an on-line eCommerce solution, outsourcing your network engineering services can smooth out expenses and eliminate risks, permitting IT service budgets to increase in a more moderate and controlled manner than is feasible by assembling a bulky, all-purpose in-house network support staff. Progent's Outsourcing White Paper and datasheets show how Progent can help you build a secure and highly available system architecture for your vital Windows-powered business software such as Windows Server 2008, Exchange Server 2007, and SQL Server.

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    Progent can assist your business to design a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and debug a cloud or mixed deployment of Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.

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