Ransomware : Your Worst Information Technology Nightmare
Crypto-Ransomware  Recovery ConsultantsRansomware has become a modern cyberplague that represents an extinction-level threat for organizations poorly prepared for an attack. Multiple generations of ransomware such as CrySIS, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been out in the wild for many years and still inflict havoc. More recent variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, plus additional as yet unnamed malware, not only do encryption of on-line data but also infiltrate many available system protection. Data replicated to the cloud can also be encrypted. In a poorly architected system, this can render automatic restore operations useless and effectively sets the network back to zero.

Retrieving programs and information after a crypto-ransomware event becomes a sprint against time as the victim struggles to stop the spread and clear the virus and to restore enterprise-critical activity. Because ransomware needs time to replicate, attacks are often launched on weekends, when attacks typically take longer to detect. This compounds the difficulty of quickly assembling and orchestrating a capable mitigation team.

Progent provides an assortment of help services for securing Charleston organizations from crypto-ransomware penetrations. Among these are user education to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's behavior-based cyberthreat defense to detect and suppress day-zero malware assaults. Progent in addition offers the assistance of seasoned ransomware recovery professionals with the track record and commitment to rebuild a compromised system as quickly as possible.

Progent's Ransomware Restoration Help
Following a ransomware event, paying the ransom in cryptocurrency does not guarantee that merciless criminals will return the needed keys to decipher any or all of your information. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their files even after having paid the ransom, resulting in more losses. The gamble is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the usual crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller businesses. The alternative is to setup from scratch the mission-critical elements of your IT environment. Absent access to full system backups, this requires a wide range of skills, professional team management, and the capability to work 24x7 until the task is finished.

For twenty years, Progent has offered certified expert IT services for businesses across the United States and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have earned high-level industry certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have garnered internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has experience in accounting and ERP software solutions. This breadth of experience affords Progent the ability to efficiently determine critical systems and organize the surviving parts of your computer network environment after a ransomware attack and rebuild them into a functioning system.

Progent's security team utilizes powerful project management systems to coordinate the complicated restoration process. Progent understands the importance of working rapidly and in unison with a client's management and Information Technology team members to assign priority to tasks and to get the most important applications back on line as fast as possible.

Case Study: A Successful Ransomware Incident Recovery
A client sought out Progent after their organization was taken over by Ryuk ransomware virus. Ryuk is thought to have been deployed by North Korean government sponsored hackers, possibly adopting approaches leaked from America's National Security Agency. Ryuk attacks specific companies with limited ability to sustain operational disruption and is one of the most profitable versions of crypto-ransomware. Headline targets include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturer located in Chicago and has around 500 workers. The Ryuk attack had shut down all business operations and manufacturing capabilities. Most of the client's system backups had been directly accessible at the start of the attack and were encrypted. The client was taking steps for paying the ransom (more than two hundred thousand dollars) and praying for good luck, but in the end called Progent.

"I cannot say enough about the care Progent gave us throughout the most stressful time of (our) company's existence. We most likely would have paid the cybercriminals if not for the confidence the Progent group provided us. The fact that you were able to get our e-mail and key applications back online sooner than 1 week was incredible. Each person I talked with or messaged at Progent was laser focused on getting us working again and was working 24 by 7 on our behalf."

Progent worked with the client to quickly assess and assign priority to the essential services that needed to be recovered to make it possible to resume company functions:

  • Active Directory (AD)
  • Microsoft Exchange Server
  • Accounting and Manufacturing Software
To get going, Progent adhered to Anti-virus incident mitigation industry best practices by halting the spread and cleaning up infected systems. Progent then began the task of restoring Windows Active Directory, the heart of enterprise networks built upon Microsoft technology. Microsoft Exchange messaging will not function without Active Directory, and the customer's financials and MRP system utilized SQL Server, which depends on Windows AD for access to the data.

Within 48 hours, Progent was able to restore Windows Active Directory to its pre-virus state. Progent then accomplished rebuilding and storage recovery of essential servers. All Exchange Server data and configuration information were intact, which accelerated the restore of Exchange. Progent was also able to assemble intact OST files (Outlook Email Offline Folder Files) on user desktop computers and laptops in order to recover mail information. A not too old offline backup of the customer's accounting systems made them able to recover these vital programs back on-line. Although major work remained to recover completely from the Ryuk virus, core systems were returned to operations quickly:

"For the most part, the production operation never missed a beat and we produced all customer deliverables."

Throughout the next couple of weeks important milestones in the restoration process were made in close collaboration between Progent team members and the client:

  • Internal web sites were restored without losing any information.
  • The MailStore Server containing more than four million historical messages was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/AR/Inventory capabilities were fully operational.
  • A new Palo Alto Networks 850 firewall was deployed.
  • Ninety percent of the user PCs were operational.

"Much of what was accomplished in the early hours is nearly entirely a blur for me, but I will not soon forget the commitment each and every one of your team accomplished to give us our business back. I have been working together with Progent for the past 10 years, maybe more, and each time Progent has impressed me and delivered as promised. This time was a testament to your capabilities."

A potential company-ending catastrophe was dodged through the efforts of hard-working professionals, a broad range of technical expertise, and tight collaboration. Although in post mortem the ransomware virus attack detailed here would have been identified and disabled with up-to-date security technology and security best practices, user and IT administrator training, and well thought out incident response procedures for data protection and keeping systems up to date with security patches, the reality remains that state-sponsored hackers from China, North Korea and elsewhere are tireless and will continue. If you do get hit by a ransomware virus, feel confident that Progent's team of experts has substantial experience in crypto-ransomware virus defense, remediation, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others that were contributing), thanks very much for letting me get some sleep after we got past the first week. Everyone did an amazing job, and if any of your team is visiting the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting Services in Charleston
For ransomware cleanup consulting in the Charleston metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    Cisco's network security and offsite access products for small businesses offer a full range of manageable security solutions to help safeguard your local and remote information system. Cisco's VPN product family includes routers, firewalls, intrusion detection devices and VPN concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who are able to help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security solutions that fit best with your company objectives.

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    Progent's expert application designers and software developers can help your business to create enhancements to Microsoft Dynamics GP/Great Plains that support the unique needs of your organization while retaining the advantages of seamless Windows integration. Progent can also provide expertise with a selection of software development technologies that can be utilized to build user-interface and data integrations with Microsoft Dynamics GP. These integration tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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    MS Communications Server delivers Instant Messaging and Real Presence as part of an extensible, world-class solution offering advanced protection, transparent integration with additional Microsoft products, an extendable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server allows lower costs and improved operational efficiencies, increased individual output, and stronger IP protection. MS Office Communications Server 2007 has been superseded by Lync, which itself has been replaced by Skype for Business. Progent's certified IM and Presence experts offer remote and onsite configuration support and troubleshooting help for your Office Communications Server environment and can help your organization to assess the costs and benefits of upgrading to Skype for Business. Progent can also help you to design and carry out a smooth migration that will add business value to your information network

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    Progent is a leading innovator in affordably delivering world-class IT support to small businesses. Progent's success in addressing the IT support needs of the chronically underserved small business sector is the cumulative outcome of key technical and operational innovations that have removed a great deal of the conventional expenses out of managing IT service, injected unprecedented professional skill into the support mechanism, and dramatically streamlined the repair process.

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    Progent offers the temporary services of a seasoned CIO who can offer a broad perspective to assist you select and support IT solutions to match your current needs and that can serve as a firm foundation for your future growth. Progent's temporary CIO consulting services provide financial advantages to organizations who want to maximize the benefits from their network expenditures but who are unable or unwilling to add another executive-level position to their full-time staff. Since Progent is vendor-neutral, with a large team of consultants certified to maintain all leading OS platforms and networking technologies plus a wide selection and business software, Progent is in a unique situation to provide unbiased advice as well as expert technical support for building and maintaining information solutions that match the special needs of your business.

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    Progent's Juniper Networks-certified NetScreen consultants can assist your company to install and optimize NetScreen 5200 and 5400 routers, upgrade from previous NetScreen products to the latest Juniper technologies, and troubleshoot network infrastructure issues in all-Juniper or mixed-vendor environments.

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    Progent can assist small and medium-size businesses to plan, configure and troubleshoot the network infrastructure to support at-home workers.

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    Progent can assist small and medium-size organizations to deploy collaborative technology to enable their at-home workforce to engage in productive teamwork with colleagues and clients.

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    Progent has been delivering SharePoint consulting services since the initial product was published over a a dozen years, and Progent has the scope of IT know-how to help businesses of all sizes to plan and implement a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that bring significant business benefit to your information network. Progent's Microsoft-certified consulting team can assist your company to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from another collaboration solution; determine if an in-house, Cloud-based or hybrid configuration is best suited for your organization; and select the most appropriate version of SharePoint 2013 for your purposes. Progent offers comprehensive project management services or can assist in specific tasks related to your SharePoint 2013 migration.

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    Cisco's Catalyst line of Wi-Fi controllers simplify the management of wireless LANs by unifying the provisioning and management of Wi-Fi APs, optimizing wireless performance by limiting the impact of RF congestion, enhancing Wi-Fi uptime with rapid auto-failover, and strengthening security by identifying threats and filtering network traffic according to user class and location. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controllers to manage Wi-Fi networks of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's modern Wi-Fi controller solutions.

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    Progent has a long background delivering a broad range of remote IT consulting and urgent troubleshooting services to local governments and schools throughout the United States. Progent is one of the industry's pioneers in providing expert remote network consulting and has delivered IT solutions to clients in all 50 states. Remote support eliminates travel expenses and resolves issues more quickly than on-premises support.

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