Ransomware : Your Worst Information Technology Disaster
Ransomware  Recovery ExpertsRansomware has become a too-frequent cyber pandemic that presents an enterprise-level threat for businesses poorly prepared for an assault. Different iterations of ransomware like the Reveton, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for years and still inflict destruction. More recent versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, along with more unnamed viruses, not only do encryption of on-line files but also infect many configured system backups. Data synched to cloud environments can also be corrupted. In a poorly architected system, this can render automated recovery hopeless and basically sets the entire system back to square one.

Getting back on-line applications and information following a ransomware attack becomes a sprint against time as the victim tries its best to contain and clear the ransomware and to restore enterprise-critical activity. Because ransomware takes time to move laterally, attacks are usually launched on weekends and holidays, when successful attacks may take longer to detect. This multiplies the difficulty of rapidly marshalling and coordinating a capable response team.

Progent has an assortment of support services for securing Charleston businesses from ransomware penetrations. These include staff education to help recognize and avoid phishing scams, ProSight Active Security Monitoring for remote monitoring and management, in addition to installation of next-generation security appliances with machine learning capabilities to intelligently identify and suppress zero-day cyber attacks. Progent also can provide the services of veteran ransomware recovery consultants with the track record and perseverance to reconstruct a breached environment as quickly as possible.

Progent's Ransomware Restoration Services
Soon after a ransomware attack, sending the ransom in Bitcoin cryptocurrency does not provide any assurance that distant criminals will respond with the needed keys to unencrypt all your files. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their data after having paid the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller businesses. The fallback is to setup from scratch the key parts of your IT environment. Absent the availability of complete system backups, this calls for a wide complement of skill sets, well-coordinated project management, and the ability to work continuously until the job is completed.

For twenty years, Progent has provided professional IT services for businesses throughout the United States and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have earned high-level industry certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have garnered internationally-recognized certifications including CISA, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has experience in financial management and ERP applications. This breadth of experience provides Progent the capability to efficiently identify important systems and organize the surviving components of your Information Technology environment after a ransomware event and configure them into an operational network.

Progent's recovery group uses top notch project management tools to orchestrate the sophisticated restoration process. Progent understands the urgency of working quickly and in unison with a client's management and IT team members to assign priority to tasks and to put key applications back on line as fast as possible.

Customer Case Study: A Successful Crypto-Ransomware Incident Response
A customer contacted Progent after their network was taken over by Ryuk ransomware virus. Ryuk is generally considered to have been developed by North Korean state sponsored criminal gangs, suspected of adopting approaches exposed from America’s NSA organization. Ryuk goes after specific organizations with little or no tolerance for operational disruption and is one of the most profitable versions of crypto-ransomware. Major victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturer headquartered in Chicago with about 500 staff members. The Ryuk intrusion had paralyzed all business operations and manufacturing processes. The majority of the client's backups had been directly accessible at the time of the attack and were encrypted. The client was evaluating paying the ransom (in excess of $200K) and hoping for the best, but ultimately brought in Progent.


"I cannot speak enough in regards to the support Progent gave us during the most fearful time of (our) businesses existence. We most likely would have paid the Hackers if it wasn’t for the confidence the Progent team afforded us. That you were able to get our e-mail and important applications back online quicker than a week was something I thought impossible. Every single expert I worked with or messaged at Progent was absolutely committed on getting our company operational and was working day and night to bail us out."

Progent worked together with the customer to quickly understand and assign priority to the critical applications that had to be restored in order to continue company operations:

  • Active Directory
  • Electronic Messaging
  • Financials/MRP
To begin, Progent adhered to ransomware event mitigation industry best practices by stopping the spread and removing active viruses. Progent then initiated the task of bringing back online Microsoft AD, the key technology of enterprise systems built on Microsoft Windows technology. Microsoft Exchange Server email will not work without Active Directory, and the customer’s accounting and MRP software used Microsoft SQL, which requires Windows AD for access to the information.

In less than two days, Progent was able to restore Active Directory services to its pre-attack state. Progent then performed reinstallations and storage recovery on mission critical servers. All Microsoft Exchange Server schema and configuration information were intact, which accelerated the rebuild of Exchange. Progent was able to assemble non-encrypted OST data files (Outlook Offline Folder Files) on staff desktop computers to recover mail messages. A not too old offline backup of the client's manufacturing software made it possible to recover these vital services back online for users. Although significant work needed to be completed to recover completely from the Ryuk virus, essential services were restored quickly:


"For the most part, the production manufacturing operation showed little impact and we produced all customer shipments."

During the next couple of weeks key milestones in the recovery process were accomplished through close collaboration between Progent engineers and the client:

  • In-house web applications were brought back up with no loss of information.
  • The MailStore Server exceeding four million archived emails was brought online and accessible to users.
  • CRM/Orders/Invoicing/AP/AR/Inventory Control modules were fully recovered.
  • A new Palo Alto 850 security appliance was deployed.
  • Most of the user desktops and notebooks were operational.

"A huge amount of what occurred those first few days is nearly entirely a haze for me, but our team will not forget the countless hours each and every one of you accomplished to help get our business back. I’ve been working with Progent for at least 10 years, maybe more, and each time I needed help Progent has come through and delivered. This time was a stunning achievement."

Conclusion
A potential business-ending catastrophe was dodged due to dedicated experts, a wide array of knowledge, and tight teamwork. Although upon completion of forensics the crypto-ransomware incident detailed here could have been shut down with modern cyber security systems and NIST Cybersecurity Framework best practices, user and IT administrator training, and properly executed incident response procedures for data backup and proper patching controls, the fact remains that government-sponsored cyber criminals from Russia, China and elsewhere are relentless and will continue. If you do fall victim to a crypto-ransomware virus, remember that Progent's roster of experts has a proven track record in ransomware virus blocking, remediation, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), I’m grateful for making it so I could get some sleep after we got through the initial fire. All of you did an fabulous effort, and if anyone that helped is visiting the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Charleston
For ransomware system restoration expertise in the Charleston metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    If you are an information technology consultant with system support expertise, joining Progent and working for Progent's customers will expand your skills via interaction with our team of mutually supportive, world-class consultants. Progent's focus on offering network consulting and computer support to small and midsize businesses will offer you the chance to consult in depth with decision makers and contribute significantly to the success of dynamic organizations. Also, Progent's virtual office environment offers state-of-the-art tools for off-site service and wireless connectivity to allow you to deliver fast solutions when you take on mission-critical problems.

  • SQL Server 2017 High Availability Computer Engineer SQL Server 2017 on Linux Support Services
  • SQL Server Support and Integration SQL Server 2008 Migration Consultants
  • Security Contractor CISSP Charleston South Carolina Protecting CISSP

  • Support and Help Duo MFA and Single Sign-on (SSO)
    Network Consultants MFA and Single Sign-on (SSO)

    Progent's Duo managed services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices.

  • Services MetroCluster Management NetApp MetroCluster Switchover Specialist

  • Check Point Software Auditor
    Check Point ZoneAlarm Protect

    Progent's Check Point firewall consultants can show you how to design, integrate, and administer firewall environments that rely on Check Point Software NGFW firewall appliances and Check Point's cloud-based security services. Progent's consultants can also assist you maintain older Check Point firewalls or upgrade efficiently to Check Point's modern firewalls.

  • Charleston Egregor Crypto-Ransomware System-Rebuild Charleston County South Carolina
  • Services ProSight VM Hosting Private Cloud Solutions Consultant Services
  • SharePoint 2019 Communication Sites Online Support Services SharePoint 2019 Technology Consulting Services
  • SharePoint InfoPath Forms Services Online Technical Support Engineer SharePoint Server 2010
  • SharePoint Online Support Microsoft Office SharePoint Server 2003 Outsourcing
  • Small Office Assessment Small Office Consulting Organization

  • Microsoft 365 Security Integration Company
    Emergency Office 2016 Technical Support Firm

    Progent's certified Microsoft Office and Microsoft 365 experts can help companies of any size to incorporate Office desktop and Microsoft 365 applications including Office Excel, Office Word, PowerPoint, Outlook, Access, Project and OneNote into a seamless productivity solution that offers fast ROI and promotes better business outcomes. Progent can help you to integrate Microsoft Office or Microsoft 365 applications with each other and with other core Microsoft technologies including SharePoint Server, Microsoft Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent can also assist you to fix compatibility issues between various releases of Office and can provide live online training to individuals or teams.

  • Small Office Network Online Help Small Company Onsite Technical Support
  • Small Office Support Firms Small Business IT Outsourcing Small Business
  • Small Office System Repair Small Business Computer Service Providers
  • Solaris IT Consulting Company Technology Professional Linux
  • 24x7 Charleston Conti Ransomware Remediation Charleston
  • Solaris Migration Sun Solaris Migration Consultant

  • Google Cloud hybrid solutions Consultant
    Enterprise hybrid cloud integration Engineer

    Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine local resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Azure hybrid cloud planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

  • Charleston MongoLock Crypto-Ransomware Data-Recovery Charleston County, USA
  • Solaris Upgrading Upgrade Consultants Sun Solaris
  • Solaris with Windows Engineer Professional Solaris with Windows
  • Specialists Cisco VoIP Network Engineer Cisco Small Business series NSS2000
  • Specialists Radvision Telepresence SCOPIA Video Conferencing Consulting Services
  • Specialists Security Information and Event Management Web Application Security Security Firms
  • Supplemental Help Desk Consulting Services 24/7 Co-managed Help Desk Technology Consulting
  • Support Meraki MR32 Access Point Meraki MR34 Access Point Technology Consulting

  • VMware vCloud Director vCD Services
    VMware VCDX-NV certified Specialists

    VMware's NSX virtual network technology enables you to build entire networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high level of automation independent of the hardware making up the underlying network infrastructure. VMware Site Recovery Manager allows automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also permits transparent testing for disaster recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly restore the entire logical network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist your organization to plan, configure, test and manage a DR system based on VMware Site Recovery Manager and VMware NSX.

  • Support and Integration Windows Server 2012R2 Windows Server 2012 R2 Outsourcing
  • Charleston Ransomware Restoration Charleston Mount Pleasant, United States
  • Symantec VelociRaptor Network Consultants Symantec Firewall Network Security Audit

  • Windows Server 2019 upgrade Technology Consulting
    Top Ranked Windows Server 2019 and SCOM Specialists

    Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to plan and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 delivers major improvements in capacity, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and Linux support.

  • Symantec VelociRaptor Security Consultants Symantec Firewall Security Audit Services
  • System Center 2016 Operations Manager Network Consultant Microsoft Expert System Center 2016 Data Protection Manager Consulting Services
  • System Pilot Testing Lab Technology Professional Herakles Data Center Test Lab Consultant
  • Technology Consulting Services Teleworker Integration At Home Workforce Computer Consultant
  • Technology Professional MySQL application development MySQL Enterprise Edition Design Firm
  • Telecommuters Charleston Assistance - Collaboration Solutions Guidance Charleston County Telecommuters Consulting in Charleston - Collaboration Solutions Guidance Charleston
  • Top Fully Redundant Network Consultants Engineer High Availability Interoffice Connectivity
  • Top Microsoft MS SQL Network Security Testing Consultant SQL Server Replication

  • After Hours Printer firmware patch management Professionals
    Software patch management services Consult

    Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your servers, endpoint devices printers and scanners, network infrastructure appliances such as routers and Wi-Fi APs, and Internet-of-Things devices such as sensors and health monitors.

  • Charleston Spora Ransomware System-Rebuild Charleston County
  • Top Ranked Support Outsourcing 8500 Wireless Controller 24/7/365 Wireless AP IT Consulting
  • Top Technical Support Services SQL Server 2012 Emergency Microsoft SQL Server 2012 Security Remote Support

  • Duo Two-factor Authentication (2FA) Integration Services
    Duo Two-factor Authentication Online Help

    Progent's Duo managed services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices.

  • Urgent Online Consulting Exchange 2003 Server Microsoft Exchange 2010 Configuration

  • 24-Hour Internet Data Center Engineers
    Internet Data Center Services

    Progent's Data Center consultants can help you select fault-tolerant data centers that match the specific requirements of your company. Fault tolerant off-site data centers are particularly appealing to small organizations due to of their low cost and convenience compared to taking a do-it-yourself strategy. Attempting to build an in-house data center that offers even a minimum degree of fault tolerance is too expensive for the majority of small companies. Progent is ready to show you how to get all the benefits of non-stop data centers and fault tolerant colo sites by offering a full array of consulting and maintenance services.

  • Urgent Specialist Oracle database administration CISA Certified Security Expert MySQL DBA Consultant
  • WLAN Site Survey Professionals Wi-Fi RF Spectrum Analysis for Wi-Fi Remote Troubleshooting
  • WatchGuard Firebox T70 Firewall Cybersecurity Consultancy WatchGuard Firebox T15 Firewall Network Security Test

  • 24/7 Dynamics GP Visual Studio Consultant Services
    Dynamics GP Software Development Technology Consulting Services

    Progent's background delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms make it possible to design custom mission-critical programs and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting services can show you how to create reports that let you analyze your business more effectively, transforming uncooked data into useful insights into your company and customers.

  • Windows 10 Compatibility Testing Computer Consulting Firm Windows 10 Pilot Testing Technology Consulting Services
  • Windows 2000 Professional Windows 2000 Support and Integration
  • Windows 2000 Technology Consulting Services Windows Server 2000 Migration Consultants

  • IT Consultants MOM 2007
    24x7 Network Support and Setup

    Remote continuous monitoring, automated alerts, and actionable analytical reporting are vital to maintaining the proper operation of your network and eliminating unnecessary and expensive downtime. Remote Monitoring and Management solutions have progressed to the point that companies of any size can afford a degree of network stability that was once limited to enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options delivered as low-cost service packages designed to assist you to detect and resolve a most network problems before they get big enough to impact productivity.

  • Windows 2008 R2 IT Consulting Consultancy Windows Server 2008 BranchCache

  • Developer Firm Amazon Marketplace Web Service integration
    Amazon MWS development Reporting

    Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, vendors can broaden their reach, reduce their cost of sales, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and speed up your return on investment.

  • Windows 7 Evaluation Computer Consulting Top Ranked Computer Consulting Microsoft Windows 7 Migration
  • Windows 7 Network Consultants Windows 7 Technical Support Services
  • Windows Server 2016 Information Technology Outsourcing Firm Charleston South Carolina Windows Server 2012 R2 Assessment Charleston

  • MSP360 Desktop Backup Online Consulting
    MSP360 SQL Backup Consultants

    Progent's data protection experts can help you to design, deploy and administer a backupup/restore solution based on MSP360 Backup software to protect your assets hosted on any leading public cloud. Progent offers monitoring and management to protect against data loss caused by user miscues, computer error, ill-intentioned insiders, and external attacks like ransomware.

  • Windows Server 2019 Information Assurance Support and Integration 24/7 Windows Server 2019 Hybrid Integration Consultant
  • Windows Server 2019 System Insights Network Engineer Windows Server 2019 Deduplication Computer Engineer
  • Windows Server Hyper-V 2016 Hybrid Cloud Computer Consultants Support Outsourcing Hyper-V 2016 Management
  • iPad patch management Engineers Google Android patch management Technology Professional

  • Remote Employees Data Protection Technology Consulting Services
    Work from Home Data Protection Support Services

    Progent can help small and medium-size organization to design, install, validate and maintain backup/recovery systems needed to support teleworkers.

  • iPhone 5 Network Consulting iPad Remote Support
  • network infrastructure documentation management Specialists domain management Specialist

  • Operating System Training
    Knowledge Transfer Network

    Progent practices information transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Medium-size businesses who utilize familiar independent service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient.

  • wireless controller Remote Support Services 3504 wireless controller IT Consultant

  • MSP360 SQL Backup Network Consulting
    MSP360 Ultimate Backup Onsite Technical Support

    Progent can help you to create, implement and debug a backup plan based on MSP360 software. MSP360 enables file/folder or image-based backup/restore for VMs and physical machines, supports all leading public clouds, and allows businesses to build a backup ecosystem with a minimum RTO and a granular Recovery Point Objective. With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and management of your backup system to protect against data loss caused by human mistakes, system glitches, ill-intentioned insiders, and external attacks like ransomware.


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