Ransomware : Your Crippling Information Technology Disaster
Crypto-Ransomware  Remediation ConsultantsRansomware has become an escalating cyberplague that represents an existential threat for businesses of all sizes poorly prepared for an assault. Versions of crypto-ransomware like the CryptoLocker, Fusob, Locky, NotPetya and MongoLock cryptoworms have been circulating for years and still inflict damage. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, along with frequent unnamed malware, not only do encryption of online data files but also infect any configured system restores and backups. Data replicated to the cloud can also be encrypted. In a poorly architected system, it can make automated restoration useless and effectively sets the network back to zero.

Getting back online programs and information after a ransomware attack becomes a race against time as the targeted organization fights to contain and cleanup the crypto-ransomware and to resume enterprise-critical operations. Because crypto-ransomware takes time to replicate, attacks are frequently launched at night, when attacks in many cases take more time to identify. This compounds the difficulty of rapidly marshalling and orchestrating a qualified mitigation team.

Progent has an assortment of support services for securing Charleston businesses from ransomware penetrations. These include user training to help recognize and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based threat defense to identify and extinguish day-zero malware attacks. Progent in addition offers the assistance of seasoned crypto-ransomware recovery consultants with the talent and commitment to reconstruct a compromised environment as urgently as possible.

Progent's Ransomware Restoration Support Services
Following a ransomware penetration, paying the ransom in cryptocurrency does not ensure that distant criminals will respond with the needed keys to decipher all your information. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their data after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET estimated to be around $13,000 for smaller businesses. The other path is to setup from scratch the key parts of your Information Technology environment. Absent the availability of full information backups, this calls for a broad complement of skills, well-coordinated project management, and the willingness to work continuously until the task is over.

For twenty years, Progent has made available expert Information Technology services for businesses throughout the US and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have earned top industry certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have garnered internationally-recognized certifications including CISM, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has experience with financial management and ERP software solutions. This breadth of expertise gives Progent the skills to quickly understand critical systems and organize the surviving pieces of your network environment following a ransomware event and rebuild them into a functioning system.

Progent's ransomware group has state-of-the-art project management systems to orchestrate the sophisticated restoration process. Progent knows the importance of acting rapidly and in concert with a client's management and Information Technology resources to assign priority to tasks and to put essential systems back online as soon as humanly possible.

Client Story: A Successful Ransomware Intrusion Response
A business sought out Progent after their company was attacked by the Ryuk ransomware. Ryuk is believed to have been deployed by Northern Korean state hackers, suspected of adopting strategies leaked from the U.S. NSA organization. Ryuk goes after specific organizations with limited tolerance for disruption and is among the most lucrative instances of crypto-ransomware. Headline organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturer headquartered in the Chicago metro area and has about 500 employees. The Ryuk event had shut down all business operations and manufacturing capabilities. Most of the client's information backups had been on-line at the start of the intrusion and were damaged. The client was evaluating paying the ransom demand (in excess of $200K) and hoping for the best, but in the end utilized Progent.

"I can't thank you enough in regards to the care Progent gave us during the most stressful period of (our) company's survival. We had little choice but to pay the Hackers except for the confidence the Progent experts afforded us. The fact that you could get our e-mail and essential servers back quicker than five days was earth shattering. Each expert I got help from or messaged at Progent was urgently focused on getting our system up and was working at all hours to bail us out."

Progent worked hand in hand the customer to rapidly determine and prioritize the key areas that had to be restored in order to resume company functions:

  • Windows Active Directory
  • E-Mail
  • Accounting and Manufacturing Software
To get going, Progent followed Anti-virus penetration mitigation best practices by isolating and removing active viruses. Progent then began the work of recovering Microsoft AD, the foundation of enterprise systems built upon Microsoft technology. Microsoft Exchange Server messaging will not operate without Active Directory, and the customer's accounting and MRP system used Microsoft SQL, which depends on Active Directory services for authentication to the databases.

Within 48 hours, Progent was able to restore Active Directory services to its pre-virus state. Progent then performed rebuilding and hard drive recovery of essential systems. All Exchange Server data and configuration information were intact, which accelerated the restore of Exchange. Progent was able to assemble intact OST files (Outlook Offline Data Files) on various desktop computers to recover mail information. A not too old offline backup of the client's accounting/MRP software made them able to restore these vital programs back available to users. Although a lot of work was left to recover fully from the Ryuk virus, the most important systems were recovered quickly:

"For the most part, the manufacturing operation never missed a beat and we made all customer orders."

Throughout the following month important milestones in the restoration project were made through tight cooperation between Progent engineers and the customer:

  • In-house web applications were returned to operation with no loss of data.
  • The MailStore Microsoft Exchange Server with over 4 million archived emails was brought online and available for users.
  • CRM/Orders/Invoicing/AP/AR/Inventory functions were 100% restored.
  • A new Palo Alto 850 firewall was installed.
  • Nearly all of the desktops and laptops were being used by staff.

"Much of what was accomplished that first week is nearly entirely a fog for me, but our team will not soon forget the dedication all of your team put in to help get our company back. I have been working together with Progent for the past 10 years, possibly more, and every time Progent has outperformed my expectations and delivered. This situation was a Herculean accomplishment."

A likely business disaster was avoided through the efforts of top-tier experts, a wide range of knowledge, and tight collaboration. Although in hindsight the ransomware penetration detailed here should have been identified and blocked with up-to-date cyber security systems and best practices, user education, and well designed incident response procedures for data backup and keeping systems up to date with security patches, the fact is that state-sponsored hackers from China, North Korea and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware incident, feel confident that Progent's roster of experts has extensive experience in ransomware virus blocking, mitigation, and information systems restoration.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), I'm grateful for letting me get some sleep after we got past the most critical parts. Everyone did an impressive job, and if anyone is visiting the Chicago area, a great meal is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Charleston
For ransomware system recovery expertise in the Charleston area, call Progent at 800-462-8800 or go to Contact Progent.

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    ProSight Data Protection Services ECHO provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data.

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    Progent's Microsoft-certified consultants have 20 years of background designing, installing, and maintaining messaging systems for clients in the and across the U.S. Progent offers economical Microsoft Exchange Servers consulting services to ensure that your email system features protection, high availability, easy access for off-site and mobile users, time-saving management utilities, and productive integration with telecommunications. Progent offers expertise and integration services for Exchange 2016 Server, Microsoft Exchange 2013 Server, Exchange 2010 Server, Exchange 2007, Exchange 2003 Server, and Microsoft Exchange 2000. Progent can also help small or medium companies to upgrade to Exchange 2016 Server or Microsoft Exchange 2013.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter.

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    Lync Server 2013, rebranded Skype for Business, enables businesses of any size to build a centrally managed and protected communications ecosystem that permits a Bring-Your-Own-Device computing style with instant messaging (IM), presence, web meetings with app sharing, as well as IP-based and PSTN telephony across a broad range of desktop and mobile devices. Progent's Microsoft-certified Lync 2013 experts and network integrators can help your company to evaluate the advantages of Lync 2013, create an in-house, cloud-resident (via Lync Online) or mixed topology suitable for your present and long-term plans, implement Lync 2013 so as to speed up your ROI, and provide live online and onsite training to your management team and end users. Progent has expertise in key pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with popular Microsoft Office and Microsoft 365 applications including Outlook and PowerPoint.

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