Ransomware : Your Crippling IT Catastrophe
Ransomware  Remediation ConsultantsCrypto-Ransomware has become an escalating cyberplague that poses an enterprise-level threat for businesses unprepared for an assault. Different iterations of ransomware such as Reveton, WannaCry, Locky, SamSam and MongoLock cryptoworms have been replicating for a long time and still cause destruction. Modern variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as more as yet unnamed viruses, not only do encryption of on-line information but also infect all accessible system backups. Files synchronized to off-site disaster recovery sites can also be encrypted. In a poorly designed system, this can render automatic restore operations impossible and basically sets the network back to square one.

Recovering services and data after a ransomware event becomes a race against the clock as the victim tries its best to stop lateral movement and eradicate the crypto-ransomware and to resume mission-critical operations. Due to the fact that ransomware requires time to replicate, penetrations are frequently launched on weekends and holidays, when successful attacks are likely to take longer to uncover. This compounds the difficulty of promptly mobilizing and coordinating a capable mitigation team.

Progent offers an assortment of help services for protecting Charleston enterprises from ransomware events. These include team member training to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus installation of next-generation security appliances with AI capabilities to automatically detect and disable day-zero cyber threats. Progent in addition offers the assistance of expert ransomware recovery professionals with the skills and commitment to re-deploy a breached network as soon as possible.

Progent's Ransomware Recovery Support Services
After a ransomware event, sending the ransom in cryptocurrency does not ensure that cyber hackers will respond with the needed keys to unencrypt any or all of your information. Kaspersky estimated that 17% of ransomware victims never restored their information after having paid the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the average crypto-ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The fallback is to setup from scratch the key elements of your Information Technology environment. Absent access to complete data backups, this calls for a broad range of skill sets, top notch team management, and the capability to work 24x7 until the recovery project is done.

For decades, Progent has provided expert IT services for businesses across the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have earned advanced industry certifications in leading technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have earned internationally-recognized industry certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (See Progent's certifications). Progent also has expertise in financial management and ERP applications. This breadth of experience affords Progent the capability to quickly identify important systems and re-organize the surviving pieces of your computer network environment after a ransomware penetration and configure them into an operational system.

Progent's recovery team has state-of-the-art project management applications to orchestrate the sophisticated restoration process. Progent knows the urgency of working swiftly and together with a client's management and IT staff to assign priority to tasks and to get the most important systems back on line as soon as possible.

Customer Story: A Successful Ransomware Intrusion Response
A small business escalated to Progent after their network was taken over by the Ryuk crypto-ransomware. Ryuk is generally considered to have been developed by North Korean state sponsored criminal gangs, suspected of using algorithms exposed from the U.S. NSA organization. Ryuk targets specific companies with little or no tolerance for disruption and is among the most lucrative incarnations of ransomware viruses. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing business headquartered in the Chicago metro area with around 500 employees. The Ryuk penetration had disabled all company operations and manufacturing capabilities. The majority of the client's information backups had been on-line at the time of the intrusion and were encrypted. The client was actively seeking loans for paying the ransom demand (more than $200,000) and praying for good luck, but ultimately brought in Progent.


"I cannot speak enough about the expertise Progent provided us throughout the most stressful period of (our) companyís life. We most likely would have paid the cybercriminals if not for the confidence the Progent group gave us. That you were able to get our e-mail and important applications back on-line quicker than five days was incredible. Each staff member I talked with or texted at Progent was laser focused on getting our system up and was working breakneck pace to bail us out."

Progent worked with the client to quickly get our arms around and assign priority to the essential systems that had to be addressed to make it possible to continue business functions:

  • Microsoft Active Directory
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To begin, Progent followed Anti-virus incident response industry best practices by halting lateral movement and cleaning up infected systems. Progent then initiated the steps of recovering Active Directory, the foundation of enterprise networks built upon Microsoft technology. Exchange email will not function without AD, and the businessesí accounting and MRP applications leveraged Microsoft SQL, which requires Windows AD for security authorization to the information.

In less than two days, Progent was able to rebuild Active Directory to its pre-attack state. Progent then assisted with reinstallations and hard drive recovery on critical servers. All Exchange schema and attributes were intact, which accelerated the restore of Exchange. Progent was able to collect intact OST files (Outlook Email Offline Data Files) on team desktop computers and laptops in order to recover email information. A not too old offline backup of the businesses accounting software made it possible to return these essential services back servicing users. Although a large amount of work needed to be completed to recover completely from the Ryuk event, the most important services were returned to operations quickly:


"For the most part, the production manufacturing operation was never shut down and we did not miss any customer sales."

During the following few weeks important milestones in the restoration project were accomplished in close cooperation between Progent engineers and the customer:

  • Internal web sites were returned to operation without losing any data.
  • The MailStore Server containing more than 4 million archived messages was brought online and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/AR/Inventory functions were 100 percent functional.
  • A new Palo Alto 850 security appliance was brought on-line.
  • 90% of the desktop computers were back into operation.

"So much of what occurred during the initial response is mostly a haze for me, but my management will not forget the urgency each of you put in to help get our business back. I have trusted Progent for the past ten years, maybe more, and every time Progent has outperformed my expectations and delivered as promised. This situation was the most impressive ever."

Conclusion
A likely business catastrophe was dodged due to top-tier experts, a wide range of IT skills, and close teamwork. Although in hindsight the ransomware virus incident detailed here should have been identified and disabled with up-to-date security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff education, and properly executed incident response procedures for data backup and keeping systems up to date with security patches, the fact remains that government-sponsored hackers from Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a crypto-ransomware incident, remember that Progent's team of professionals has substantial experience in ransomware virus blocking, mitigation, and information systems restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others who were contributing), thank you for letting me get rested after we got through the initial fire. All of you did an impressive job, and if any of your team is around the Chicago area, dinner is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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  • SharePoint 2013 Professionals Microsoft SharePoint Server 2013 Onsite Technical Support
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    Microsoft Office XP IT Consulting

    Progentís IT outsourcing packages provide budget-friendly computer support for small companies. Whether it includes designing network architecture, setting up an in-house Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your network, or building an on-line eCommerce application, outsourcing your network technical services can contain costs and eliminate risks, allowing IT service expenses to grow in a more linear and controlled manner than is feasible by assembling a large, knowledgeable internal network support staff. Progentís Outsourcing White Paper and datasheets show how Progent can enable you to build a protected and highly available network foundation for your critical applications powered by Windows including Office XP, Office 2003, and Microsoft Office 2000.

  • Signature-matching Virus Protection Consulting Services 24-7 Integration Support Computer Virus Forensics

  • Clustered Windows Server 2012 Engineer
    Emergency Microsoft Certified Expert Windows Server 2012 Cluster Management Consultants

    Progent's certified failover clustering experts can assist you to evaluate the advantages of adopting Microsoft Windows Server 2012 clustering to build a powerful fault-tolerant/disaster recovery solution, help your organization to design and install a Windows Server 2012 system, deliver online and on-premises consulting expertise and technical support for failover clusters that include physical servers or virtual ones, and show you how to streamline the administration of failover clusters.

  • Small Business Network Consulting Top Quality Small Company IT Consulting
  • Small Office Computer Consulting Services Microsoft SQL 2008 Charleston County Charleston Mount Pleasant Microsoft SQL Server 2016 Software Support
  • Small and Midsize Business Managed Backup Services Engineers Network Backup Management Outsourcing for SMBs Engineers
  • Solaris Security Firms Security Services UNIX
  • SonicWall NSA 9450 Firewall Cybersecurity Tech Services SonicWall NSSP 12000 Firewall Firewall Configuration
  • Charleston Ryuk Ransomware Recovery Charleston County South Carolina, US
  • SonicWall VPN Testing SonicWall NSA 3650 Firewall Information systems Security Outsourcing
  • Sun Solaris Migration Consultant Migration Consultants Solaris
  • Sun Solaris Upgrade Consultant Solaris Upgrade Help
  • Support and Help Meraki CMX 24x7 Meraki Outdoor Wi-Fi Access Point Network Engineer

  • Engineer Mac Infrastructure
    Mac Architecture Integration Services

    Progent's Apple Mac support consultants can assist you with a broad range of network foundation areas including network architecture, off-site and mobile connectivity, internetwork compatibility, security, and new technologies including VoIP and fast wireless networking. For company networks built exclusively on Apple Mac OS X or for systems that use a combination of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and depth to handle the complexity of designing, configuring, and supporting a network infrastructure that is robust, safe, productive and supportive of your business goals. Progent can show you how to deploy Appleís Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage systems, and Apple's Xsan storage area network systems. Progent can also provide skilled professionals to help you with Cisco routers and switches.

  • Technical Consultant Apple iOS integration iPhone and Barracuda integration Technical Support
  • Technical Consultant ProSight Remote Server Management Remote Support Services Endpoint Monitoring and Reporting
  • Top Progent Management Network Support Technician Technical Support Group Progent's Management Team
  • Top Quality Exchange 2013 Upgrade Specialist Engineer Exchange 2013 Disk Availability Group
  • Top Quality Microsoft Windows 7 Engineer System Recovery Microsoft Windows 7 Upgrade
  • Top Ranked Development Dynamics GP 2015 Dexterity Dynamics GP 2015 R2 Integration Consultancy

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    CCNP Certified wireless IP phone integration Computer Consultants

    Progent's Wi-Fi IP phone configuration and troubleshooting consultants offer online and onsite support to help your organization build and manage a Cisco Wi-Fi IP phone deployment by delivering integration services that can range from troubleshooting the set up of a wireless VoIP phone or access point to offering project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of an entire campus.

  • Top Ranked Dynamics GP (Great Plains) Charleston Gold Partner - Reporting Consultants Charleston County South Carolina Dynamics GP (Great Plains) Charleston Reseller - Customization Development Charleston
  • After Hours Charleston Ryuk Crypto-Ransomware Infection System-Restore Example Charleston County
  • Top Ranked Microsoft Exchange 2010 Upgrade Remote Consulting Exchange 2010 Technical Support
  • Top Ranked Windows Server 2008 Active Directory Computer Consultants Windows Server 2008 R2 On-site Technical Support
  • Top Rated Specialists wi-fi controller 802.11ax wireless controller Consultant Services

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    Aironet IT Consulting

    Progent's Cisco-certified Wi-Fi integration consultants can assist you to configure, administer, and debug Cisco Wi-Fi products such as Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.

  • Trend Micro Firewall Setup Intrusion Protection Systems Consultants
  • Troubleshooting Apple OS X Macintosh OSX Online Troubleshooting

  • Microsoft Certified Partner Network Consult
    Microsoft Certified Network Design Consultant

    Progent is a Microsoft Certified Partner and has earned special competencies that include Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top customer satisfaction and are afforded the tightest operational relationship with Microsoft. The knowledge, capabilities, and commitment needed to earn the level of Microsoft Certified Partner benefits Progent's customers by allowing Progent to provide your business better support for your information system.

  • Charleston Conti Ransomware Remediation Charleston Mount Pleasant
  • UNIX Professionals Solaris Engineers
  • Upgrading Solaris Solaris Upgrade Consultant
  • VMware Site Recovery Manager Failback Consulting Professionals VMware Site Recovery Manager
  • Virtual Server Consulting Server Virtualization Network Engineer
  • VirtualPC for Apple Mac Integration Remote Support Windows Desktop Simulation on Apple Mac
  • WatchGuard Firebox M4600 Firewall Technology Consulting WatchGuard Firebox T35 Firewall Security Team

  • 24-Hour Windows 7 Migration Outsource IT
    Microsoft Windows 7 Professionals

    Progent's Microsoft certified consultants can help you to pilot Windows 7 to verify application and driver compatibility and to determine its performance and reliability working in your environment. Progent can also show you how to evaluate the potential strategic benefits of adopting Windows 7. If Microsoft Windows 7 fits your business strategy, Progent can assist you to plan and carry out a smooth migration to Windows 7 from a an older release of Microsoft Windows.

  • Windows 10 Pilot Testing Support and Integration Microsoft Windows 10 Assessment and Deployment Kit Services
  • Windows Server 2012 R2 Design Firm Charleston Windows Server 2016 Consulting Team Charleston South Carolina
  • Windows, UNIX, Solaris Network Consulting Windows and Solaris Computer Consultants

  • 24/7 Power BI Premium Engineer
    MCSE Expert Certified Power BI Connectors Contract Programming

    Progent's Power BI experts can assist you to plan, deploy, maintain, enhance or troubleshoot your Power BI business analytics solution. Progent's database experts can help you to organize your source data for Power BI reports and dashboards. Progent can help you build and administer an onsite, cloud, or hybrid environment for Power BI.

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