Ransomware : Your Worst IT Disaster
Crypto-Ransomware  Recovery ConsultantsRansomware has become a too-frequent cyberplague that poses an extinction-level danger for businesses of all sizes vulnerable to an assault. Different versions of ransomware such as Dharma, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been out in the wild for years and continue to cause harm. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, along with additional as yet unnamed viruses, not only perform encryption of online data files but also infiltrate any configured system backups. Data synched to the cloud can also be encrypted. In a poorly designed system, it can render automated restore operations useless and effectively sets the datacenter back to square one.

Restoring applications and information after a ransomware intrusion becomes a sprint against time as the targeted organization tries its best to contain, eradicate the ransomware, and restore business-critical activity. Due to the fact that ransomware takes time to replicate throughout a network, assaults are often sprung on weekends and holidays, when penetrations are likely to take longer to discover. This multiplies the difficulty of promptly marshalling and orchestrating a knowledgeable response team.

Progent offers a variety of support services for protecting Charleston businesses from crypto-ransomware events. Among these are team member training to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's behavior-based threat defense to identify and suppress day-zero modern malware assaults. Progent in addition offers the assistance of seasoned ransomware recovery consultants with the track record and commitment to rebuild a breached environment as urgently as possible.

Progent's Ransomware Restoration Services
Subsequent to a ransomware attack, even paying the ransom demands in cryptocurrency does not provide any assurance that cyber hackers will provide the keys to decrypt any or all of your data. Kaspersky estimated that 17% of ransomware victims never restored their files after having sent off the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms are commonly a few hundred thousand dollars. For larger organizations, the ransom demand can be in the millions. The fallback is to piece back together the essential components of your Information Technology environment. Absent the availability of complete information backups, this requires a broad range of skills, top notch team management, and the capability to work continuously until the recovery project is finished.

For decades, Progent has offered professional IT services for companies across the US and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have earned high-level industry certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have garnered internationally-recognized industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent in addition has experience in financial management and ERP applications. This breadth of expertise affords Progent the skills to knowledgably determine important systems and consolidate the remaining components of your computer network system after a ransomware event and rebuild them into a functioning system.

Progent's ransomware group utilizes powerful project management applications to coordinate the sophisticated recovery process. Progent appreciates the urgency of acting swiftly and in unison with a client's management and Information Technology resources to assign priority to tasks and to get the most important systems back online as fast as possible.

Client Story: A Successful Ransomware Incident Recovery
A business escalated to Progent after their organization was brought down by the Ryuk ransomware virus. Ryuk is believed to have been developed by North Korean state cybercriminals, possibly using algorithms exposed from America's NSA organization. Ryuk goes after specific businesses with limited room for disruption and is among the most profitable versions of ransomware malware. Major organizations include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturer based in the Chicago metro area with around 500 workers. The Ryuk intrusion had shut down all essential operations and manufacturing capabilities. The majority of the client's backups had been online at the time of the intrusion and were damaged. The client was evaluating paying the ransom demand (more than $200,000) and hoping for the best, but in the end engaged Progent.


"I can't tell you enough about the support Progent provided us throughout the most critical period of (our) businesses survival. We had little choice but to pay the Hackers except for the confidence the Progent group afforded us. That you were able to get our messaging and important servers back online quicker than 1 week was earth shattering. Each person I spoke to or messaged at Progent was urgently focused on getting our system up and was working breakneck pace on our behalf."

Progent worked with the client to rapidly get our arms around and prioritize the most important areas that needed to be addressed to make it possible to continue departmental functions:

  • Windows Active Directory
  • Exchange Server
  • Accounting/MRP
To get going, Progent adhered to ransomware event response best practices by stopping lateral movement and cleaning systems of viruses. Progent then began the task of restoring Microsoft Active Directory, the core of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange Server messaging will not function without Windows AD, and the customer's financials and MRP applications used SQL Server, which needs Active Directory for access to the database.

Within 48 hours, Progent was able to rebuild Active Directory services to its pre-intrusion state. Progent then accomplished rebuilding and hard drive recovery on key applications. All Exchange schema and attributes were usable, which facilitated the rebuild of Exchange. Progent was also able to collect local OST files (Microsoft Outlook Offline Folder Files) on staff workstations to recover mail information. A recent off-line backup of the businesses manufacturing software made them able to restore these required applications back online. Although a lot of work was left to recover completely from the Ryuk virus, core services were returned to operations quickly:


"For the most part, the production manufacturing operation was never shut down and we produced all customer orders."

Throughout the next couple of weeks critical milestones in the restoration process were achieved in tight collaboration between Progent engineers and the client:

  • Internal web applications were restored without losing any data.
  • The MailStore Server with over 4 million archived emails was restored to operations and available for users.
  • CRM/Product Ordering/Invoices/AP/AR/Inventory modules were 100% restored.
  • A new Palo Alto 850 firewall was installed.
  • Ninety percent of the user workstations were operational.

"A lot of what happened in the initial days is nearly entirely a blur for me, but our team will not soon forget the urgency all of you accomplished to give us our business back. I've been working with Progent for at least 10 years, maybe more, and every time Progent has impressed me and delivered as promised. This time was a life saver."

Conclusion
A probable business extinction disaster was dodged through the efforts of hard-working professionals, a wide range of IT skills, and close collaboration. Although in retrospect the crypto-ransomware virus incident detailed here should have been identified and prevented with current security systems and recognized best practices, staff training, and properly executed security procedures for information backup and keeping systems up to date with security patches, the reality remains that government-sponsored cybercriminals from China, North Korea and elsewhere are tireless and will continue. If you do get hit by a ransomware incident, remember that Progent's team of experts has a proven track record in ransomware virus defense, removal, and information systems disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), thanks very much for making it so I could get rested after we made it past the most critical parts. Everyone did an impressive effort, and if anyone that helped is visiting the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting in Charleston
For ransomware system recovery services in the Charleston metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent is among the most experienced network support companies for integrating email and messaging solutions based on Microsoft Exchange 2000 Server. Progent specializes in helping small businesses get the full advantages of Exchange 2000 for typical situations such as updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 Server management.

  • Technology Consulting Windows Server 2022 and SCVMM Windows Server 2022 and SCVMM Consultants
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  • Virus Protection Technology Consulting
    Network Consulting Organization Email Security and Virus Protection

    Progent's Microsoft-certified professionals average more than a decade of background providing email solutions for customers ranging from small businesses to large corporations. Progent provides affordable consulting for all editions of Exchange Server to strengthen email and virus security, design fault tolerant email environments, and facilitate remote and wireless email access. Progent's Microsoft Exchange consulting services can help you in planning and executing a move from an outdated SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange Server 2019. Progent provides integration help for Windows 10 and Windows 11 clients using Office Outlook and can show you how to configure Outlook Web App for all major web browsers. For e-mail virus protection, spam blocking and outbound data leak protection, Progent offers Email Guard email filtering and encryption.

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  • Top Horizon3.ai NodeZero Certified Penetration Testing Compliance Audit Top Quality Cisco Certified Expert Horizon3.ai NodeZero PEN Testing information Systems Audit
  • Top Quality Catalyst 9100 Series Access Point Support and Setup Remote Troubleshooting Catalyst Wi-Fi 6 AP Layout

  • Largest Programming Firms Amazon MWS integration
    Amazon Marketplace Web Service Programming Company

    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their reach, lower their operating costs, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and get to market quickly.

  • Top Quality Microsoft Instant Messaging Engineer IM Infrastructure IT Services
  • Top Rated CrashPlan Backup Consultant Services VMware VDP Backup, Specialists
  • Top SQL Server 2017 Adaptive Query Processing Remote Technical Support SQL Server 2017 Monitoring Professionals
  • Training Professional Mac Office Outlook Office Excel for Mac Trainer
  • Urgent Cisco Expert Configuration Meraki AP Management Meraki MR32 Access Point Consultant
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  • Extended Call Center Help and Support
    Microsoft Co-managed Heldesk Integration

    Progent's Shared Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the top shared professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

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  • Wi-Fi 6 wireless controller Help and Support 24 Hour Network Consultant Wave 2 wireless controller
  • Windows Server 2012 R2 Network Security Consultants Charleston County, US Server Support Windows Server 2012 Charleston County South Carolina, US

  • On Demand Staffing Technical Support
    Temporary IT Staff Augmentation Online Troubleshooting

    Progent's short-term staff augmentation services allow businesses to respond to sudden increases in demand for IT support personnel without incurring the costs and delays that come with vetting and recruiting reliable technical workers and without adding to your permanent workforce.

  • Windows Server 2012R2 Private Cloud IT Consultants Windows Server 2012R2 Hyper-V Network Consulting
  • Windows Server 2016 Network Consulting Microsoft Windows Server 2012 Support and Setup
  • Work from Home Employees Consulting - Charleston - Management Tools Consulting Experts Charleston Remote At Home Workers Expertise nearby Charleston - Endpoint Management Systems Consulting Services
  • network asset documentation management Professionals 24-7 ProSight SSL certificate management Specialists
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