Ransomware : Your Worst IT Disaster
Crypto-Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a too-frequent cyber pandemic that poses an existential danger for businesses of all sizes unprepared for an assault. Different iterations of ransomware such as CryptoLocker, WannaCry, Locky, Syskey and MongoLock cryptoworms have been out in the wild for years and still cause havoc. Modern variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, along with additional as yet unnamed malware, not only encrypt on-line data but also infect most available system backups. Files synched to cloud environments can also be ransomed. In a poorly architected system, this can make automatic restore operations hopeless and basically knocks the network back to square one.

Retrieving applications and data following a ransomware intrusion becomes a race against the clock as the targeted organization fights to contain and clear the ransomware and to resume mission-critical operations. Due to the fact that crypto-ransomware requires time to spread, penetrations are often sprung on weekends, when successful attacks in many cases take longer to discover. This multiplies the difficulty of rapidly mobilizing and organizing a qualified response team.

Progent makes available a range of support services for securing Charleston organizations from ransomware events. These include user education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's AI-based threat protection to identify and suppress day-zero malware attacks. Progent in addition can provide the assistance of expert crypto-ransomware recovery consultants with the track record and perseverance to restore a compromised environment as rapidly as possible.

Progent's Ransomware Recovery Support Services
Soon after a crypto-ransomware attack, sending the ransom demands in cryptocurrency does not ensure that cyber hackers will return the needed keys to unencrypt any or all of your data. Kaspersky ascertained that seventeen percent of ransomware victims never recovered their data even after having paid the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The alternative is to setup from scratch the vital parts of your IT environment. Without access to full system backups, this requires a broad range of IT skills, well-coordinated project management, and the willingness to work 24x7 until the task is complete.

For twenty years, Progent has made available certified expert Information Technology services for companies across the US and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have been awarded high-level industry certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security consultants have garnered internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience with financial management and ERP software solutions. This breadth of expertise affords Progent the ability to efficiently ascertain necessary systems and re-organize the surviving pieces of your computer network environment following a crypto-ransomware attack and assemble them into an operational network.

Progent's ransomware team uses state-of-the-art project management applications to orchestrate the complex restoration process. Progent knows the importance of working quickly and together with a customer's management and IT team members to prioritize tasks and to get critical services back on-line as fast as possible.

Customer Story: A Successful Crypto-Ransomware Attack Response
A client hired Progent after their organization was taken over by the Ryuk ransomware virus. Ryuk is generally considered to have been created by North Korean state sponsored hackers, suspected of adopting approaches leaked from the United States National Security Agency. Ryuk seeks specific businesses with limited ability to sustain disruption and is among the most lucrative incarnations of crypto-ransomware. High publicized victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing company based in Chicago with about 500 workers. The Ryuk penetration had shut down all company operations and manufacturing processes. The majority of the client's data backups had been on-line at the time of the intrusion and were destroyed. The client was evaluating paying the ransom (exceeding $200,000) and hoping for the best, but in the end made the decision to use Progent.

"I cannot say enough in regards to the expertise Progent provided us during the most fearful time of (our) company's survival. We may have had to pay the cyber criminals if not for the confidence the Progent group provided us. That you were able to get our e-mail and key servers back into operation faster than five days was something I thought impossible. Every single expert I got help from or communicated with at Progent was totally committed on getting our company operational and was working breakneck pace to bail us out."

Progent worked together with the client to quickly determine and assign priority to the critical elements that had to be recovered in order to resume departmental operations:

  • Microsoft Active Directory
  • Electronic Messaging
  • Financials/MRP
To get going, Progent adhered to AV/Malware Processes incident response best practices by stopping the spread and disinfecting systems. Progent then started the work of restoring Microsoft Active Directory, the foundation of enterprise networks built upon Microsoft technology. Exchange email will not operate without Active Directory, and the customer's MRP applications used Microsoft SQL Server, which depends on Windows AD for access to the database.

In less than 2 days, Progent was able to recover Active Directory services to its pre-intrusion state. Progent then assisted with rebuilding and hard drive recovery of critical servers. All Microsoft Exchange Server data and attributes were usable, which facilitated the restore of Exchange. Progent was also able to assemble intact OST data files (Outlook Email Off-Line Folder Files) on staff PCs in order to recover mail data. A recent offline backup of the client's accounting/MRP systems made it possible to return these essential applications back servicing users. Although major work was left to recover totally from the Ryuk attack, core services were recovered rapidly:

"For the most part, the manufacturing operation never missed a beat and we made all customer deliverables."

During the following month key milestones in the recovery process were accomplished through close cooperation between Progent consultants and the client:

  • In-house web applications were brought back up without losing any information.
  • The MailStore Server with over four million historical messages was spun up and available for users.
  • CRM/Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory Control modules were fully operational.
  • A new Palo Alto Networks 850 security appliance was deployed.
  • Ninety percent of the user desktops were functioning as before the incident.

"So much of what went on during the initial response is nearly entirely a haze for me, but we will not soon forget the dedication each of the team accomplished to give us our business back. I have trusted Progent for the past 10 years, maybe more, and each time I needed help Progent has come through and delivered as promised. This time was a Herculean accomplishment."

A possible business-ending disaster was evaded by top-tier experts, a wide spectrum of technical expertise, and close teamwork. Although in hindsight the crypto-ransomware virus penetration detailed here would have been blocked with current security technology solutions and ISO/IEC 27001 best practices, staff training, and appropriate incident response procedures for backup and proper patching controls, the fact is that government-sponsored cyber criminals from Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware attack, feel confident that Progent's team of professionals has a proven track record in ransomware virus defense, mitigation, and information systems recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), thank you for letting me get some sleep after we made it past the initial fire. Everyone did an impressive job, and if any of your team is around the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Charleston
For ransomware cleanup services in the Charleston metro area, call Progent at 800-462-8800 or visit Contact Progent.

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    Microsoft Lync 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as IP-based and public switched telephone network voice communication. Microsoft Lync Server 2010 can enhance the capability of Exchange Server, SharePoint Server and Office desktop or Microsoft 365 and streamlines administration via integration with Active Directory. Lync can also reduce capital and operational costs by eliminating VoIP equipment and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide remote and on-premises support to help you to maintain and repair your current Lync Server 2010 environment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also help your organization to design and execute an efficient Skype for Business upgrade.

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    Progent is one of the most experienced IT consulting companies for integrating email and messaging systems powered by Exchange 2000 Server. Progent specializes in helping small and mid-size companies get all the benefits of Microsoft Exchange 2000 for typical scenarios such as updating from Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.

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    Cisco's Meraki line of switches are intended for sites ranging from branch offices to campuses. Progent's Cisco-certified consultants offer affordable remote consulting to assist you to design and deploy a productive network solution based on Meraki switches, simplify network monitoring and administration with Meraki's cloud-centric management tools, configure policies to maintain compliance, create and validate a disaster preparedness strategy, and troubleshoot technical issues associated with any facet of your Meraki ecosystem. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to build a cohesive networking infrastructure.

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    Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, enhancing and fixing SCOM environments and can provide companies of any size advanced online or on-premises consulting support for SCOM 2012. Progent can help you to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to monitor your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs based on best practices for monitoring network fabric and both Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or onsite technical support to help you to remediate serious issues uncovered by Microsoft SCOM 2012.

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    Remote management cards give IT managers full control of a server without the need for a personal presence. Using these management cards, all console screen information plus keyboard and mouse functionality are exported to an off-site session to a support professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to plan, deploy, and manage a high-availability company network that incorporates remote server management cards and Progent can utilize these remote server management cards to provide low-cost remote technical support. Progent has experience with a number of remote server management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote server management cards.

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    Progent's private cloud hosting service enables small and midsize organizations to run key applications such as SQL and Exchange from a hardened Tier III data center on fault-tolerant equipment with geographically separate backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for backup replication and restoration. You can use Progent's private cloud hosting service to avoid major capital costs for the acquisition, upkeep, and management of network hardware and data center facilities while achieving the highest levels of network reliability and security.

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    Progent offers the expertise of certified consultants as well as seasoned database application programmers, database administrators, project managers, Cisco-certified network architects, disaster recovery/business continuity specialists, and security professionals to assist your business to assess the potential advantages of Microsoft SQL Server 2012 for your business, set up pilot environments at your site or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and define an efficient and safe IT infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.

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