Professional Remote Help for Charleston, South Carolina Computer Networks from World-class Engineers
Small companies have typically been overlooked by major IT support firms. Some small companies allow themselves to become excessively dependent on individual engineers or small consulting organizations who lack the bandwidth or extensive skill sets to react quickly or efficiently to technical crises. Other small businesses resort to giant support firms staffed with personnel able to provide by-the-numbers solutions to ordinary issues but who do not have the experience and technical scope to deal with the diversity of environments and lack of standards that characterizes small company information systems.

Progent's proven approach to providing affordable and effective technical service to small businesses has made Progent one of the most respected Microsoft-certified IT service organizations in the country. Progent has provided online help to businesses in every state in the country (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal IT support team. This can reduce expenses and minimize technical risks for major projects like application programming, business continuity planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer the services of accredited experts to assist your company to design and implement a sensible cloud strategy.

Core Practice Areas Serviced by Progent for Charleston, South Carolina Businesses
As a Microsoft-certified Partner IT service company with a large team of Cisco Certified CCIE networking experts and Apple Computer certified consultants, Progent provides emergency assistance and low-cost remote consulting to Charleston, SC businesses for a wide range of computer technologies such as:

Support Delivery Options for Charleston, South Carolina Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, consulting, and IT administration. Progent's paradigm for delivering network support is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Contact Center Service Mechanism promotes fast support, comprehensive activity documentation, consistent follow-up, and strict expense monitoring for an array of network service delivery modes that include online repairs, on-premises support, and top-tier consulting.

  • Online Service
    Progent’s Technical Response Center offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can assist customers to analyze and fix hardware and software issues without the expense or delay of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to handle most IT issues rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible signup process for first-time clients to accommodate urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more details concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers onsite technical support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to deliver small companies the optimal solution: in-person service technicians when you need them as well as the remote help of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The response time for in-person support calls is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more about why to register for Progent's onsite network service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems. for more information, visit Help Desk Services.

  • IT Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class IT professionals who can provide assistance with critical products and technologies including
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network protection engineering, non-stop network consulting, virtualization solutions, plus integration, programming and training for business applications including accounting, operations, business analytics, CRM, and office productivity packages. Progent can help with one-time projects such as office moves and massive system upgrades, extended projects like business analytics software programming and support, relational database software programming and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network administration, or urgent response like disaster recovery and malware cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's production servers in an environment that not only provides the top level of availability and expandability but that is in addition simple for customers to transfer to a different support provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow small businesses with mixed environments to benefit dramatically on the costs of hardware, system maintenance, and network administration while achieving world-class availability and an unprecedented degree of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can handle the mixed- platform and non- standardized environments common with small companies, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced remote support services to help organizations of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of network technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of system protection and can help with complex security projects like SIEM solutions to help enterprises meet industry standards and statutory regulations for IT information security and incident reporting.

The scope and depth of Progent's engineering team offer a powerful array of advantages to companies wishing to increase the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progent’s staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry background, in the trenches of network support, executing a broad range of IT tasks for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for solving actual IT problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no sign-up charge and requires no retainer for support services delivered during normal business hours. Many service firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids major invoices for quick repairs. Another benefit of by-the-minute invoicing is that your company are not inclined to allow minor issues to stay unaddressed until they grow into major ones. Read more about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports given by every staff member to every client. The practice of detailing and organizing support activity results in more effective service and eliminates a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces few competitors. Small companies who work with freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and productive. Read more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Charleston, South Carolina business needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Support
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent offers clients the services of engineers who have earned some of the IT industry's most prized credentials. Progent believes that clients deserve to know that their computer support providers have formal testing plus broad practical backgrounds so that Progent's clients can engage Progent's service with confidence. Often, vendor certifications such as the Cisco Certified Internetwork Experts (CCIE) confers priority for significantly better vendor support than is offered to uncertified consultants, allowing Progent to offer clients a higher class of computer service. In other cases, recognized credentials such as CISSP or ISSEP for network security can help enterprise customers to demonstrate compliance with regulatory requirements by using the services of recognized IT experts.

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    Progent is one of the most expert network support firms for integrating email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size businesses get all the benefits of Microsoft Exchange 2000 under typical situations including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 administration.

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    Progent offers affordable remote consulting services for all editions of Microsoft Office Access including desktop and browser-based versions and offers expert assistance for application development, database migration, performance tuning, report design, and troubleshooting. Progent also can provide custom webinar classes for Access application programming and database administration.

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    MS Office Communications Server provides Instant Messaging and Real Presence as part of an extensible, enterprise-grade package featuring enhanced security, transparent compatibility with popular Microsoft products, an expandable, industry-standard development environment, and support for regulatory requirements such as HIPAA, SOX, and GLB. The product offers lower costs and improved operational efficiencies, increased individual productivity, and stronger IP security. Microsoft Office Communications Server 2007 has been replaced by Lync, which itself has been replaced by Skype for Business. Progent's certified IM and Presence experts offer remote and onsite configuration support and troubleshooting services for your Office Communications Server 2007 environment and can assist your organization to assess the advantages of upgrading to Skype for Business. Progent can also assist you to design and execute a smooth upgrade that will add significant strategic value to your IT system

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    Progent’s Co-managed Help Desk service makes it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's pool of certified desktop support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution built around the top shared PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

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    Windows Active Directory demands significant field experience to configure efficiently across an enterprise. Progent’s Microsoft Premier engineers are experts in planning, integrating, and troubleshooting complex Enterprise AD installations. Progent’s areas of expertise with Windows Server Active Directory include replication problems, multi-domain partition design, repair of corrupted Active Directory objects, cleaning up legacy legacy software configuration objects in production AD systems, and fixing failed installations of Active Directory and AD-integrated applications.

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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status through rigorous testing and significant work with network security architecture. ISSAP security experts have comprehensive understanding of access control systems and methodologies, telecommunications and network protection, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security experts can assist your business with all aspects of architecture security.

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    Progent is hiring a range of full-time workers such as motivated MCSEs; connectivity experts with Cisco CCDP or CCIE credentials; and consultants for advanced network design with experience in mobile access, wireless networking, non-stop environments, business continuity planning, data protection, and server virtualization. Progent is also looking for desktop support technicians, remote service professionals, and CISSP or CISA certified security professionals. We are also seeking veteran managers and administrators who can operate effectively in Progent's high-growth, virtual office environment. Progent contracts freelance professionals who have in-depth expertise and hands-on background in high-demand information technology topics outside our main technical focus. Our Experts Group hires independent consultants who can provide consulting and development support for mission-critical applications such as MRP, Enterprise Resource Planning, or Customer Relationship Management; have deep knowledge of non-Microsoft platforms such as Linux derivatives, Macintosh, or Sun, or can provide world-class help in technologies such as telecom, web site design, EDI, web commerce, or database management. Freelance consultants premier by Progent coordinate with our staff consultants to deliver comprehensive solutions for small and midsize business networks.

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    Progent’s IT outsourcing packages provide budget-friendly computer consulting for small businesses. Whether it includes planning network infrastructure, setting up an internal Help Desk or using an outside one, deploying a new email system, monitoring your network, or building a web-based eCommerce solution, outsourcing your network engineering services can reduce expenses and minimize uncertainties, permitting network support expenses to grow in a more moderate and controlled fashion than is possible by building up a large, knowledgeable internal network support staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can enable you to create a protected and robust system architecture for your vital applications based on Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.

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    Progent's certified wireless networking consultants can assist businesses of all sizes to design, deploy, manage and repair Cisco Aironet wireless access point solutions to provide the throughput, coverage, density, expandability, security compliance and ease of management required for transparent connectivity between wireless and wired networks. Progent offers affordable remote and on-premises consulting services for both legacy and new-generation 802.11ac Aironet wireless access points and Progent can help your business plan and manage deployments of indoor and outdoor Aironet Wi-Fi APs.

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    NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering along with synchronous replication to deliver fast, zero RPO disaster recovery between datacenters that are up to 300km apart from each other. Progent's team of seasoned IT consultants can help your business to design, deploy, administer, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that aligns with your technical requirements and budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by providing guidance with procedures such as assigning disk pools, arranging plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker, setting up a configuration replication network, and testing your MetroCluster DR solution to prove compliance with information assurance standards and regulatory requirements.

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    Progent's Microsoft Office Word and Office 365 Word experts can provide a broad selection of economical online consulting services to help your organization to manage your existing Microsoft Office Word environment or help you to upgrade to a current release of Microsoft Office Word. Support available from Progent's Word experts include VBA programming, identifying and fixing compatibility issues between different versions of Office Word, integrating Word with other Microsoft Office apps like Office Excel and Microsoft Outlook or with third-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud access, security support, smart phone integration, and remote training customized for your special requirements.

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    Cisco has developed a full product line of routers including routers designed to deliver the protection, performance, and reliability required by organizations from small offices to worldwide enterprises. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved fault tolerance and system uptime. Progent can help you choose and configure Cisco routers to establish a solid foundation for your network and to make it easy to grow as you support new users, open new offices, install new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a variety of routers powered by the Cisco IOS platform, such as Cisco's 800 family of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for the network core, plus older 2500 and 2700 Routers.

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    Progent's Microsoft-certified consultants can provide remote and onsite consulting services for organizations of all sizes to assess the costs/benefits of upgrading to Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to design a local, cloud-based or mixed topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; set up HA mechanisms; interface Skype for Business with your PSTN gateway; and interface with third-party collaboration systems like Cisco Video Interop Server. Progent's certified data security consultants can help you create and validate a security strategy for your Skype for Business deployment that is compliant with government and industry standards.

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    Progent can provide cost-effective online consulting to assist businesses to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design, testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you create cloud-centric or hybrid cloud networking models that efficiently incorporate Amazon AWS cloud services. Progent offers occasional support to help you to resolve complex technical issues or Progent can provide project management outsourcing or co-sourcing services to help you move to the Amazon AWS cloud on schedule and within budget.

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    Progent's experts offer Apple macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server expertise, network protection services, and one-on-one education. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier versions of Apple Mac OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent can also help you with iPhone support and Apple iPad management, or migrating to Apple's iCloud. For business environments built exclusively on Mac OS X or for systems with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of designing, integrating and supporting a network infrastructure that is available, secure, efficient and able to achieve your company's business goals.

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    Progent can provide affordable remote and on-premises consulting to assist organizations to migrate any portion of their core IT resources to Google Cloud Platform services. This can save time and equipment expense and allow the use of Google's state-of-the-art AI and machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness evaluation, system design and review, testing, configuration, administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    System Center Configuration Manager automates software deployment across multiple sites, streamlines security and compliance settings management, inventories network assets, guards against corporate data leakage, provides health reporting, enables secure self service, and offers a single control mechanism for administering mixed-OS networks based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration experts can assist you with any facet of planning, implementing, operating and troubleshooting a SCCM solution for on-premises, cloud-based, or hybrid environments.

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    E-Mail Guard from Postini offers constantly updated spam and virus filtering, content filtering, and security from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini partner and service specialist. If your company is too small to purchase for a regular Postini license, you can still have access to Postini’s Perimeter Manager technology through Progent’s E-Mail Guard anti-spam and anti-virus service offering. Progent’s expert e-mail security consultants can show you how to devise an email security plan that features anti-spam and virus defense technologies and policies.

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    Progent’s fault tolerant system experts provide reliability support, disaster recovery planning, system load balancing, high-availability interoffice access, fault-tolerant Internet architecture design, fault-tolerant data center services, and other 24x7 operations support to help your small business configure a non-stop environment for mission-critical applications. Progent possesses the experience to design affordable, high-availability systems by utilizing the expanding library of Windows Cluster servers such as Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco authorized engineers can help you build a high-availability mutli-site network with a fully mirrored Internet connection and efficient network load balancing.

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    Microsoft Office for Mac allows Mac users to receive the benefits of the world's most popular business applications. Progent's Apple-certified Macintosh experts can help you set up Microsoft Office for Macintosh on a mixed-platform network that incorporates Apple OS X and Windows platforms so that Mac users can access the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share data and system resources with co-workers who use Microsoft Windows. Progent's engineers have experience with both Mac and Windows technology and can support environments that mix Apple Macintosh with Windows computers with extensive resource sharing, or networks which intentionally limit sharing between Apple Mac and Windows systems.

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    GIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of network security experts. GIAC certifications are recognized by companies and institutions around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants can provide support for any of the security capabilities addressed under GIAC certification such as auditing infrastructure vulnerability, event handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

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    Progent's Microsoft-certified consultants can help you to streamline desktop software update management by providing expertise with administration platforms that include Microsoft System Center Configuration Manager 2007, SMS 2003, and WSUS.

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    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware.

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    Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Exchange Server 2010 and delivers important innovations plus a redesigned structure. These improvements affect key facets of IT like ease of administration, availability, security and compliance, cost of ownership, teamwork, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you evaluate the possible advantages of upgrading to Microsoft Exchange 2013, design an efficient test and deployment strategy, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable remote support and management for Exchange 2013.

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    Progent's Microsoft-certified experts can help you rationalize the economic case for implementing SharePoint Portal Server 2007, consult with you on the most sensible edition of Microsoft SharePoint Server for your application, provide setup and integration services, help you to set up MS SQL Server as a supporting database, improve your network infrastructure, integrate your standard and customized application software to work with Microsoft SharePoint 2007, design a company-wide security strategy that incorporates portal solutions, and deliver troubleshooting and Help Desk services.

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    Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.

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    Progent's Wi-Fi VoIP phone configuration and troubleshooting consultants can provide online and on-premises assistance to help your organization create and maintain a Cisco Wi-Fi IP phone solution by providing services that can range from troubleshooting the configuration of a wireless IP phone or AP to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.

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