Charleston, SC Online Help from Certified Computer Network Service Consultants
Progent's computer network technical support services can provide your Charleston, SC business budget-friendly and reliable access to enterprise-class IT experts. By providing IT support service when you require it, offering advanced knowledge for vital technologies, offering unique services such as automated server monitoring, and charging only for services you receive, Progent offers your Charleston, South Carolina business an economical alternative for maximizing the profitability of small-scale business information systems. If you maintain an on-premises system, connect to cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses and local governments to build and manage a reliable and secure information system and to have quick availability of the experienced support typically available only to enterprises who are able to maintain a large in-house information technology organization.

For larger companies, Progent can provide co-sourcing and project management services to add to the technical skills of your internal network support staff. This can cut costs and help meet schedules for major IT initiatives like application design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can in addition provide access to certified experts to assist your company to design and implement a sensible cloud computing strategy.

Primary Technical Areas Serviced by Progent for Charleston, South Carolina Businesses
As a Microsoft-certified Partner IT service company that maintains a large team of Cisco Premier CCIE network consultants and Apple accredited engineers, Progent provides emergency assistance and affordable remote consulting to Charleston, SC companies for a broad range of information technologies including:

Support Delivery Options for Charleston, South Carolina Companies
Progent has a selection of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, and IT management. Progent's model for delivering computer support is built on the Call Center structure common to big IT groups. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive activity records, reliable follow-up, and strict cost control for a range of IT support delivery alternatives that include remote troubleshooting, onsite help, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can assist customers to troubleshoot and fix hardware and software problems without the cost or delay of in-person support visits. The background of Progent's network consultants makes it possible to resolve most IT problems quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible signup process for new clients to address urgent situations and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out more information concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online service experts to deliver small and midsize businesses the ideal combination: on-premises service technicians when you require them plus the remote help of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The wait time for in-person support visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more about why to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues. For details, refer to Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's pool of seasoned technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and reporting. For details, visit Progent's shared Help Desk services.

  • Consulting Services
    Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital products and technologies including Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, network protection consulting, fault tolerant network design, virtual server solutions, plus configuration, programming and support for small business programs such as financials, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can help with short-term projects such as office moves and major software upgrades, extended projects like customizing a legacy MRP platform to a current Microsoft Dynamics 365 solution, database application programming and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency services like disaster recovery and virus cleanup.

  • Infrastructure Support Services for Teleworkers
    Progent can assist small and mid-size businesses to plan, deploy and troubleshoot the network infrastructure for remote workers. Areas of network infrastructure where Progent's experts can deliver support include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure software, router configuration, wireless network planning and implementation, and reliable Internet connections. To learn about Progent's network infrastructure consulting services for telecommuters, see infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for all of a small organization's production servers in an environment that not only provides the top level of fault-tolerance and scalability but that is also easy for clients to migrate to another support provider or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization technologies that allow businesses with multi-vendor networks to save dramatically on the expense of hardware, system support, and network management while getting world-class dependability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed package, can handle the multi- OS and non- standardized networks common with small companies, and keeps control of the licenses in the client's hands so that migrating to a different virtualized system is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote support to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine local IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-Premier security consultants, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a company-wide view of system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government mandates for network data protection and incident reporting.

The scope and size of Progent's consulting team bring a unique array of advantages to clients wishing to increase the business value of their information system within an affordable budget. These benefits include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, in the trenches of IT support, executing a broad range of technical projects for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not only expert IT capability, but also a support engineer with proven approaches for solving actual IT problems rapidly. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for remote service and in-person visits per minute. Consequently, you are billed only for received services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no registration charge and requires no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity does away with king-size invoices for fast solutions. Another advantage of granular pricing is that your company are less tempted to permit incipient issues to fester until they grow into major problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports given by each consultant to every client. The discipline of detailing and organizing support activity allows more efficient service and eliminates a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on providing high-value services where Progent has little competition. Small businesses who utilize independent service providers or who employ internal support personnel gain when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and efficient. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
If your Charleston, South Carolina company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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