Low-cost Network Support from Microsoft certified Professionals for Businesses in Charleston, SC
By delivering professional know-how when you need it, providing in-depth knowledge for critical applications, providing high-value services such as virtual data center hosting, billing solely for help you receive, and charging no setup or retainer fees for standard services, Progent enables your company to maximize the competitive value of your information system and cut service expenses. Progent understands that information system security, reliability, and efficiency are as critical to small businesses as to large enterprises but that smaller companies lack the leverage to invest heavily in information technology and in-house service groups. Progent's basic competitive advantage is that no network consulting firm can match Progent's capability to provide the IT support expertise your company needs whenever you need it and at prices you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house network support personnel. This can save money and minimize technical risks for big IT initiatives such as software programming, business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your business to plan and execute your cloud computing strategy.

Core Technical Areas Serviced by Progent for Charleston, South Carolina Office Networks
A Microsoft-certified Partner computer support firm with a world-class team of Cisco Certified CCIE network infrastructure experts and Apple Computer certified engineers, Progent provides urgent troubleshooting and affordable online consulting to Charleston, SC businesses for a broad array of information technologies such as:

Support Delivery Options for Charleston, South Carolina Businesses
Progent has a selection of options for providing small companies with cost-effective computer services for technical support, system architecture, and network administration. Progent's paradigm for providing computer support services is built on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Support Mechanism ensures fast support, thorough service documentation, consistent follow-up, and strict expense control for a range of IT support delivery options that include remote repairs, on-premises support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center provides urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can assist customers to analyze and fix hardware and software problems without the expense or delay of travel for onsite service visits. The background of Progent's network consultants allows them to resolve the majority of IT issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for new customers to address urgent situations and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's remote computer support services.

  • Onsite Support
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online service engineers to deliver small businesses the best of both worlds: hands-on support professionals when you require them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for in-person support calls is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details concerning how to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex problems. For details, see Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's pool of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics. For details, see Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero pentest platform, network security consulting, non-stop network consulting, virtual server solutions, plus configuration, programming and support for small business programs including financials, ERP, reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including site relocations and massive software migrations, extended initiatives such as customizing a legacy ERP system to a modern MS Dynamics or Dynamics 365 solution, relational database application programming and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system management, or emergency response such as data restoration and virus cleanup.

  • Network Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can assist small and medium-size businesses to plan, deploy and troubleshoot the network infrastructure required for offsite workers. Areas of infrastructure where Progent's experts can deliver support include secure and convenient VPN connections, VDI desktop software, router integration, wireless network planning and implementation, and robust Internet connections. To find out about Progent's infrastructure support services for telecommuters, go to infrastructure consulting services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for all of a small company's servers in a setting that not only delivers the top degree of dependability and expandability but that is also simple for customers to transfer to a different service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that allow businesses with multi-vendor environments to save significantly on the expense of hardware, system maintenance, and IT management while getting enterprise-class availability and an unparalleled level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can handle the multi- platform and loosely standardized networks typical of small businesses, and retains control of the software licenses in the customer's hands so that moving to a different virtualized system is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote consulting support to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Charleston, South Carolina Small Businesses
Progent's staff size, breadth of information technology skill, and experience with corporate IT consulting enable small and midsize businesses to avoid the problems related to excessive dependence on small service firms or freelance consultants.

Teaming with Progent allows your company to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For IT support, smaller companies often depend excessively on individual engineers. Although individual service providers have lower expenses than more substantial support organizations and can afford to charge nominally smaller rates, freelancers are occasionally spread too thin to react rapidly to critical problems. If an independent consultant is busy with another customer, ill, on vacation, or in class, the lack of backup personnel may require your business to wait for help during a crisis. The more your small business expands, network downtime or difficulties with critical applications become more costly. The money you thought you were conserving on a freelancer can disappear quickly due to lost productivity. Also, when freelance consultants confront unfamiliar problems, the unavailability of a large engineering team to rely on for help forces them to learn in place while your business ends up with the costs for their continuing education.

  • Have Access to Certified Professionals in Complex Network Solutions
    Many smaller support organizations or independent consultants who concentrate on small business network consulting are capable of providing routine solutions but don't have the background to deal efficiently with complicated network infrastructures that have mixed platforms, numerous sites, VoIP systems, remote workers, integrated financial and analytical applications, data-driven web sites, and specialized business applications. Progent's background with worldwide enterprises and Progent's extensive staff of experts can benefit your business because big-company networks are inherently complicated, integration issues require thorough knowledge in numerous technical areas, and reaching a high degree of stability, reliability, and protection calls for industry-tested processes.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Lacking a carefully designed architecture, a sequence of improvised repairs often get piled on top of a weak structure. As a business evolves, stability and expandability problems can obstruct the success of the organization. Such networks require proper evaluation, intelligent strategic analysis, and in-depth experience to migrate to an IT infrastructure that can act as the reliable foundation to handle current business needs and support future expansion.

  • Partner with Solution Providers, Not Product Resellers
    Smaller companies need direction and insight to work through an ever more complex array of IT alternatives offered for enabling business growth and enhancing productivity. Businesses do not need an IT engineer or service organization that attempts to promote products. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services only. This permits Progent to match consulting support services with the real interests of clients. Mixing network consulting and product selling can result in a conflict where the proposed solution is built around a preselected vendor instead of being driven by the true needs of a customer.

How to Contact Progent
If your Charleston, South Carolina business needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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