Fast, Low-cost Remote Network Help for Charleston, South Carolina Small Businesses
For over two decades, Progent has specialized in delivering enterprise-class computer support services to clients who have small-business budgets. Progent has developed a unique support system that features a cost-effective, tightly connected virtual office infrastructure, sophisticated online repair technology, a substantial team of consultants accredited in a wide array of IT practice areas, a Help Desk Call Center operational model that promotes efficiency and ensures follow-up, a worldwide team of remote support professionals, in-person support options for the majority of most zip codes in the United States, and a corporate culture focused on fixing network problems in the least time and at the least cost to clients.

For mid-size and large companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT service team. Co-sourcing can save money and help meet schedules for major IT initiatives like software design and development, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations.

Progent can also offer the services of certified consultants to assist your business to design and execute your cloud strategy.

Core Technologies Supported by Progent for Charleston, South Carolina Office Networks
A Microsoft-certified Partner computer support firm with a large team of Cisco Certified CCIE network experts and Apple Computer accredited consultants, Progent offers emergency assistance and affordable online consulting to Charleston, SC small businesses for a wide array of information technologies including:

Support Delivery Alternatives Available for Charleston, South Carolina Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, and network management. Progent's model for providing computer support services is based on the Call Center structure familiar to big IT groups. Progent's Help Desk Service Model promotes rapid support, thorough service records, dependable follow-up, and tight cost control for an array of network service delivery options that include online repairs, in-person help, and top-tier consulting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and repair network problems without the cost or time loss of travel for onsite support visits. The background of Progent's IT engineers allows them to handle most IT problems rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for first-time clients to address urgent network problems and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's remote computer support expertise.

  • Onsite Service
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service experts to deliver small and midsize companies the optimal solution: hands-on service technicians when you need them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The wait time for in-person service calls is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more about how and why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues. for more information, refer to Help Desk Services.

  • Consulting Services
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide assistance with critical products and technologies such as
  • Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection engineering, high availability network design, server virtualization solutions, plus configuration, customization and support for small business software including accounting, ERP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, longer term projects such as business analytics software programming and support, database software development and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services such as data restoration and malware removal.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small company's production servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to another support provider or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization techniques that permit businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure support, and network management while getting world-class dependability and an unparalleled level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered service, can support the mixed- platform and loosely standardized environments typical of small businesses, and keeps ownership of the licenses in the client's possession so that migrating to a different virtualized host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online consulting services to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize physical resources along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-Certified cybersecurity consultants, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a business-wide perspective on network security and can assist with complex security projects such as SIEM solutions to help enterprises comply with industry guidelines and government mandates for network information security and reporting.

The scope and size of Progent's consulting team bring a powerful array of benefits to customers trying to maximize the business value of their information system within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional experience, at the forefront of IT service, executing a broad variety of technical tasks for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not only expert IT skills, but also a support engineer with proven approaches for repairing actual network problems rapidly. Find out more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for online service and in-person help by the minute. Consequently, you are billed exclusively for received support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during normal business hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major invoices for fast solutions. An additional benefit of granular pricing is that clients won't be tempted to permit less critical problems to stay unaddressed until they become big problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or local support firms who provide scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by each consultant to each customer. The practice of documenting and organizing support records allows more efficient support and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Small companies who work with freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient. Read more concerning Progent's knowledge transfer services.

Contact Progent
If your Charleston, South Carolina company needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more value than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network experts can help you to maintain your existing PIX or Cisco ASA 5500 firewalls and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, deploy, tune, administer and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's expert consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration plan that avoids network downtime, reduces long-term service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-location migrations, Progent offers the knowledge and experience to finish your move quickly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting services include expertise with the integration of third-party add-ons to Exchange Server 2007 that are best aligned to your business goals.

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    Progent can help businesses of all sizes to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and reduce hardware investments. Microsoft Azure includes a wealth of cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud networking architectures supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises apps and network infrastructure and ensure you sidestep the typical mistakes small organizations make when moving to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN connections and to manage iPhones and iPads and Android smartphones and tablets.

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    Remote 24x7 network monitoring, automated alarms, and periodic reports are vital to maintaining the health of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management solutions have advanced to the point that companies of any size can get a level of network stability that was once reserved for enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions delivered as low-cost services designed to help your company to detect and resolve a an array of IT network issues before they get big enough to impact productivity.

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    Progentís Technical Response Center offers low-cost nationwide extended hours remote assistance for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts offer 24x7 phone help and remote direct computer access to isolate and resolve network problems quickly and economically.

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    Progent's Microsoft-certified professionals can help you evaluate the potential advantages of Hyper-V-powered server virtualization for your business, conduct pilot installations to verify Hyper-V's operation with your line-of-business software, evaluate your network and server architecture for smooth operation with virtualization solutions, assist you in upgrading to Windows Server 2008 and setting up Windows Hyper-V, educate your network management staff to track and manage Hyper-V, provide expert consulting help for improving the protection of your virtual servers, design and validate disaster recovery processes that optimize system uptime, and provide continuing consulting and technical support including low-cost online repair and turn-key Help Desk services.

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    Microsoft Mac Office allows Apple Macintosh users to run the industry's most familiar office productivity programs. Progent's Apple-certified Mac experts can show you how to configure Microsoft Office for Macintosh on a multi-vendor environment that incorporates Apple OS X and Windows computers so that Mac users can access the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share data and system resources with co-workers who run Microsoft Windows. Progent's consultants have expertise with both Mac and Windows technology and can provide service for environments that mix Apple Macintosh with Microsoft Windows systems with complete resource sharing, or networks which intentionally limit collaboration between Apple Mac and Windows users.

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    Progentís computer outsourcing support offerings for small businesses feature planning Windows XP, .NET, and BackOffice environments, managing migrations Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and on-premises repair, fixing stubborn integration issues, and creating a comprehensive security strategy. Progent can show you how to enhance network reliability and performance with non-stop technologies, resilient network architecture, and proactive network monitoring. Progent also offers project management help for large-scale migrations and can assist with requirements assessment, resource inventory, BOM development, vendor qualification, procurement logistics, and complete documentation. Progentís IT outsourcing service also features training for office productivity products such as Office XP.

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    Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize local resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Azure hybrid cloud planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

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    Small to mid-sized companies can now get all the benefits of Operations Manager and also have fast access to Progentís Microsoft certified IT support professionals. With Progent's economically priced IT support packages, mid-size organizations can select a simple co-sourcing service program built around Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small and midsize business information systems enterprise-class reliability, protection and productivity.

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    Data center Monitoring Remote Technical Support

    Progent's Microsoft-certified consulting experts have more than 10 years of background planning, implementing, optimizing and repairing SCOM environments and offer organizations of any size expert online or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that delivers the performance and resilience needed to watch over your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs based on best practices for tracking network infrastructure as well as Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or onsite troubleshooting to help you to remediate serious problems uncovered by SCOM 2012.

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    If you want to update your production web site, build internal webs for purposes such as human resources or worker training, design a high-impact web presence for a new business, or generate enterprise-class, data-driven specialized web applications, Progent can provide talented and proven web designers. Progent's experts can also show you how to build and maintain a safe, robust server and communications infrastructure, including remote and wireless access, to run your web tools.

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    Progent can provide the assistance of a certified VMware VCDX consultant to help you design, configure, administer and repair VMware vSphere-powered virtualization ecosystem for local datacenters, private and public clouds, or hybrid systems. Progent can provide world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, fault tolerance, and application mobility.

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  • Emergency Cisco Certified 64-bit Computing Services
    64-bit Server Remote Consulting

    Progentís Microsoft-expert consultants can help your organization to enhance your desktops from 32 to 64 bits. Progent can help you to calculate the risks and benefits of migrating to 64-bit PC desktop computing, design an efficient upgrade strategy that minimizes operational interruptions, and offer economical, expert remote support to assist you to configure 64-bit desktop operating systems and applications on your existing hardware.


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