Charleston, SC Remote Support from Certified Computer Service Experts
Progent's computer network technical support services can provide your Charleston, SC business low cost and consistent support from Microsoft and Cisco certified information technology engineers. By providing IT consulting service when you require it, offering specialized knowledge for line-of-business technologies, delivering unique support such as automated server monitoring, and charging only for support you receive, Progent offers your Charleston, South Carolina company an affordable option for maximizing the productivity of small office networks. Whether you run an on-premises datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations and local governments to create and support a reliable and safe information network and to benefit from quick access to the skilled help usually restricted to enterprises who are able to support a sizeable in-house IT group.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your internal IT service staff. This can save money and help meet schedules for big projects like application design and development, business continuity preparedness, network security audits, merging datacenters, or technology migrations.
Progent can in addition offer access to certified consultants to assist your company to plan and execute a sensible cloud computing strategy.
Core IT Areas Supported by Progent for Charleston, South Carolina Office Networks
As a Microsoft-certified Partner computer support firm with a large team of Cisco CCIE network experts and Apple Computer accredited consultants, Progent provides emergency troubleshooting and low-cost remote consulting to Charleston, SC companies for a wide array of information technologies such as:
Service Delivery Options Available for Charleston, South Carolina Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing computer support is based on the Call Center operational structure common to big IT support groups. Progent's Helpdesk Support Mechanism promotes fast support, comprehensive service documentation, reliable follow-through, and tight expense monitoring for an array of network support delivery modes that include remote repairs, on-premises support, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can assist clients to analyze and repair hardware and software issues without the expense or delay of travel for onsite service calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network issues quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for new clients to accommodate urgent network problems and Progent bills by the minute with no startup charges or time minimums, so you pay only for the assistance you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out additional details about Progent's online network troubleshooting expertise.
- Onsite Support
Progent offers onsite computer assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support engineers to deliver small companies the optimal solution: hands-on service professionals when you need them as well as the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The wait time for on-site support calls is typically less than one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more details concerning how and why to register for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, visit Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network security engineering, fault tolerant it system engineering, server virtualization solutions, plus integration, programming and training for small business applications including accounting, operations, reporting, CRM, and productivity software. Progent can help with short-term projects such as site moves and massive software migrations, longer term projects like business information software development and support, database application programming and administration support, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent services like data restoration and virus removal.
- Application Hosting
Progent offers hosting for key applications like Exchange and MS SQL to provide small and midsize companies with higher levels of reliability, protection, and performance than is feasible using the type of in-house data center that is practical for the majority of small organizations. Since Progent utilizes the same facilities that host the equipment of many of the world's biggest IT organizations, Progent can eliminate the cost of creating and maintaining the systems required for world-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and revisions stay current, protection and performance is continually monitored, and systems are consistently archived and ready for complete and prompt recovery. Learn more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize company's servers in a setting that not only provides the highest degree of dependability and extensibility but that is in addition convenient for customers to transfer to another support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure support, and IT management while achieving world-class availability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered service, can handle the mixed- platform and non- standardized networks typical of smaller businesses, and retains control of the software licenses in the customer's hands so that migrating to a different virtualized host is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide advanced online consulting support to help companies of any size connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to deliver web-based management and world-class security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of network technologies including firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a business-wide perspective on network protection and can assist with complex security programs such as SIEM solutions to help companies comply with industry guidelines and statutory regulations for IT data protection and incident reporting.
The breadth and depth of Progent's engineering team offer a unique set of advantages to clients wishing to maximize the business value of their IT network within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, at the forefront of network support, performing a broad variety of IT tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This ensures that you get not only expert IT help, but also a support engineer with field-tested methods for solving actual IT problems rapidly.
Read additional information about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits per minute. Consequently, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services delivered during regular business hours. Many support firms impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with big bills for fast fixes. An additional advantage of by-the-minute invoicing is that customers will be less tempted to allow less critical problems to fester until they become big ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports given by every staff member to every client. The practice of documenting and organizing service records results in more efficient support and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Small businesses who utilize independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
Find out additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Charleston, South Carolina company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Assistance
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).