Fast, Low-cost Remote Network Help for Charleston, South Carolina Small Businesses
For over two decades, Progent has specialized in delivering enterprise-class computer support services to clients who have small-business budgets. Progent has developed a unique support system that features a cost-effective, tightly connected virtual office infrastructure, sophisticated online repair technology, a substantial team of consultants accredited in a wide array of IT practice areas, a Help Desk Call Center operational model that promotes efficiency and ensures follow-up, a worldwide team of remote support professionals, in-person support options for the majority of most zip codes in the United States, and a corporate culture focused on fixing network problems in the least time and at the least cost to clients.
For mid-size and large companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT service team. Co-sourcing can save money and help meet schedules for major IT initiatives like software design and development, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations.
Progent can also offer the services of certified consultants to assist your business to design and execute your cloud strategy.
Core Technologies Supported by Progent for Charleston, South Carolina Office Networks
A Microsoft-certified Partner computer support firm with a large team of Cisco Certified CCIE network experts and Apple Computer accredited consultants, Progent offers emergency assistance and affordable online consulting to Charleston, SC small businesses for a wide array of information technologies including:
Support Delivery Alternatives Available for Charleston, South Carolina Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, and network management. Progent's model for providing computer support services is based on the Call Center structure familiar to big IT groups. Progent's Help Desk Service Model promotes rapid support, thorough service records, dependable follow-up, and tight cost control for an array of network service delivery options that include online repairs, in-person help, and top-tier consulting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and repair network problems without the cost or time loss of travel for onsite support visits. The background of Progent's IT engineers allows them to handle most IT problems rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for first-time clients to address urgent network problems and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's remote computer support expertise.
- Onsite Service
Progent offers on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service experts to deliver small and midsize companies the optimal solution: hands-on service technicians when you need them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The wait time for in-person service calls is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more about how and why to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues. for more information, refer to Help Desk Services.
- Consulting Services
Progent provides small businesses affordable availability of enterprise-class consultants who can provide assistance with critical products and technologies such as
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection engineering, high availability network design, server virtualization solutions, plus configuration, customization and support for small business software including accounting, ERP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, longer term projects such as business analytics software programming and support, database software development and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services such as data restoration and malware removal.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for all of a small company's production servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to another support provider or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization techniques that permit businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure support, and network management while getting world-class dependability and an unparalleled level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered service, can support the mixed- platform and loosely standardized environments typical of small businesses, and keeps ownership of the licenses in the client's possession so that migrating to a different virtualized host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers expert online consulting services to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize physical resources along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a business-wide perspective on network security and can assist with complex security projects such as SIEM solutions to help enterprises comply with industry guidelines and government mandates for network information security and reporting.
The scope and size of Progent's consulting team bring a powerful array of benefits to customers trying to maximize the business value of their information system within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional experience, at the forefront of IT service, executing a broad variety of technical tasks for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not only expert IT skills, but also a support engineer with proven approaches for repairing actual network problems rapidly.
Find out more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for online service and in-person help by the minute. Consequently, you are billed exclusively for received support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during normal business hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major invoices for fast solutions. An additional benefit of granular pricing is that clients won't be tempted to permit less critical problems to stay unaddressed until they become big problems.
Read more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or local support firms who provide scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by each consultant to each customer. The practice of documenting and organizing support records allows more efficient support and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Small companies who work with freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.
Read more concerning Progent's knowledge transfer services.
If your Charleston, South Carolina company needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).