Quick, Low-cost Online Network Support for Charleston, South Carolina Small Companies
For more than two decades, Progent has focused on delivering world-quality computer support to clients who have small-business IT budgets. Progent has built a powerful service solution that includes a streamlined, seamless virtual office infrastructure, sophisticated online repair technology, a large team of consultants accredited in a broad array of IT practice areas, a Help Desk Call Center service model that promotes responsiveness and ensures follow-through, a worldwide team of remote troubleshooting professionals, in-person service dispatching for the majority of most zip codes in the United States, and a company ethos focused on fixing technical issues in the least time and at the lowest cost to customers.

For larger businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house IT support group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like software programming, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to help your business to plan and execute a sensible cloud computing strategy.

Primary Technical Areas Serviced by Progent for Charleston, South Carolina Business Networks
A Microsoft-certified Partner IT service firm that maintains a world-class group of Cisco CCIE networking consultants and Apple accredited engineers, Progent offers urgent troubleshooting and low-cost online consulting to Charleston, SC small businesses for a broad range of computer technologies such as:

Support Delivery Options for Charleston, South Carolina Businesses
Progent offers a selection of alternatives for providing small companies with affordable computer services for troubleshooting, system architecture, and network management. Progent's paradigm for providing network support is built on the Call Center structure common to big IT support organizations. Progent's Contact Center Support Model ensures rapid support, comprehensive activity records, reliable follow-up, and strict cost monitoring for a range of network service delivery options that include online repairs, in-person support, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and repair hardware and software issues without the cost or time loss of on-premises service calls. The background of Progent's IT engineers makes it possible to handle the majority of IT problems rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based signup procedure for first-time clients to address emergency situations and Progent bills by the minute with no startup charges or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's remote computer support services.

  • Onsite Service
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's online support engineers to deliver small and midsize companies the ideal combination: on-premises service professionals when you require them as well as the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The response time for on-site service visits is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more details about how to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most problems. For details, refer to Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's roster of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics. For more information, refer to Progent's shared Help Desk services.

  • Consulting Services
    Progent offers small companies affordable access to enterprise-class consultants who can provide assistance with critical technologies including Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test platform, network protection consulting, fault tolerant it system engineering, virtualization strategies, plus integration, programming and support for business applications including financials, ERP and MRP, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects such as office relocations and massive software upgrades, longer term projects such as customizing an older ERP platform to a current MS Dynamics or Dynamics 365 solution, database software programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network management, or urgent response like data restoration and virus cleanup.

  • Infrastructure Consulting Services for Teleworkers
    Progent can assist small and medium-size companies to design, deploy and troubleshoot the infrastructure for a remote workforce. Areas of network infrastructure where Progent's experts offer support include secure and convenient VPN connections, Virtual Desktop Infrastructure (VDI) software, router setup, wireless LAN design and implementation, and robust Internet connectivity. To find out about Progent's network infrastructure support services for a remote workforce, visit network infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of dependability and expandability but that is also easy for customers to transfer to another support firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit businesses with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure support, and IT management while achieving world-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered package, can handle the mixed- platform and non- standardized networks common with small companies, and keeps ownership of the licenses in the client's hands so that migrating to a new virtualized system is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online consulting support to help businesses of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine local resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Charleston, South Carolina Businesses
Progent's staff size, breadth of information technology skill, and experience with corporate IT support allow small and midsize companies to sidestep the pitfalls related to excessive reliance on small service firms or independent engineers.

Working with Progent's Experts allows your business to:

  • Avoid Over Dependence on Freelance Consultants
    For network services, smaller businesses sometimes depend excessively on freelance consultants. Though individual service providers have lower expenses than more substantial support firms and can typically bill nominally lower fees, individuals are occasionally unable to react quickly to critical problems. If an independent engineer is busy with different customer, sick, on vacation, or in class, the absence of backup personnel may force your business to go without help in case of a crisis. The more your company expands, system unavailability or difficulties with critical programs become more costly. The money you thought you were conserving on a freelancer can be eaten up fast because of lower output. In addition, when freelance engineers confront unfamiliar technologies, the lack of a large consulting team to count on for advice forces them to learn on the job while your company ends up with the bill for their continuing training.

  • Gain Access to Experts in Advanced Information Technology Solutions
    Many smaller support firms or freelance consultants who concentrate on small company network support are capable of delivering routine fixes but lack the experience to deal cost-effectively with complicated IT infrastructures that have mixed operating systems, multiple sites, Voice over IP systems, mobile workers, integrated financial and analytical software, data-driven web sites, and specialized business applications. Progent's experience with worldwide companies and Progent's large team of specialists can benefit your small business because big-company networks are characteristically complex, support problems require in-depth understanding of in many technical areas, and reaching a high degree of robustness, availability, and protection calls for enterprise-proven best practices.

  • Build a Solid Foundation for Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Lacking a strong architecture, a sequence of ad hoc fixes commonly get piled onto of a marginal structure. As a business grows, stability and scalability problems can hinder the success of the organization. Such environments require thorough evaluation, smart strategic analysis, and in-depth expertise to upgrade to a network environment that will provide the solid foundation to meet current business requirements and ease future growth.

  • Partner with Solution Consultants, Not Product Vendors
    Smaller companies require guidance and insight to navigate through an ever more complicated maze of IT options available for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or service firm that attempts to promote a product. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services exclusively. This allows Progent to match consulting support with the real interests of clients. Combining network support and product selling can result in a situation where the recommended solution is built around a preselected vendor instead of being driven by the actual requirements of a client.

Contact Progent
In case your Charleston, South Carolina business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid development of cutting-edge enterprise-class programs that can provide your company a significant competitive advantage. SQL Server provides core support for XML and the ability to query across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft integration, ensures you success in planning, installing and supporting Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET platform.

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    Progent's data protection experts can help your company to design, deploy and debug a backup/restore solution built around MSP360 software. MSP360 enables file or image backup/recovery for VMs and physical computers, works with all popular public clouds, and permits businesses to create a backup ecosystem with a low RTO and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and management of your backup environment to protect against data loss resulting from user mistakes, system glitches, ill-intentioned users, and malware attacks like ransomware. For more information, visit ProSight DPS 360 Backup services.

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    Progent can provide affordable remote and on-premises support to assist organizations of any size to move any portion of their core IT infrastructure to Google Cloud Platform (GCP). This can save time and equipment costs and allow access to Google's cutting edge AI and machine learning tools. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, system design, testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security strategies.

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    Progent has over 20 years of background configuring, maintaining and troubleshooting the core components that make up System Center and can assist your organization to plan, deploy, manage, and fix your Microsoft System Center ecosystem to optimize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent's consultants can help your organization to migrate to the latest version of Microsoft System Center from an older release or from another IT management solution to provide the benefits of best-in-class provisioning, automation, security, plus infrastructure and application availability and performance monitoring.

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    Progent is seeking to find staff-level, results-oriented Microsoft certified consultants with Microsoft Certified Systems Engineer credentials; Cisco accredited system consultants with Cisco CCNP or CCIE certification; security professionals with CISSP or CISM or equivalent security certification; and advanced network architecture experts with experience in mobile access, wireless connectivity, high availability, business continuity, information protection, and server virtualization. Progent also is looking for employees who can join our team of help desk support specialists and off-site support professionals. Also, We are hiring experienced managers able to perform effectively in our fast-paced, virtual office environment.

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    Progent's Citrix-authorized consultants can assist you to evaluate the business benefits of XenServer as well as other Citrix platforms, and can help your IT organization to plan, test, execute, troubleshoot, and maintain a Citrix XenServer installation. Progent can also assess your current XenServer deployment and show you how to enhance consolidation, performance, protection, uptime, and recoverability.

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    Teleworker VoIP Support Outsourcing

    Progent can help small and mid-size organizations to implement IP voice platforms to provide their at-home workers the advantage of virtual extensions of the corporate phone infrastructure.

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    Progent's experienced ransomware recovery experts can help your business to restore an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.

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    ransomware preparedness checkup Consult

    The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to defend against ransomware or recover rapidly after a ransomware incident. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that reduces your exposure to a ransomware attack and aligns with your business needs.

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  • Specialists NetDocuments CollabSpaces NetDocuments and Azure Consultant Services

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    Excel for Mac Professionals

    Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the industry's most familiar business applications. Progent's Apple-certified Macintosh experts can show you how to set up Mac Office on a mixed-platform network that incorporates Apple OS X and Windows platforms so that Mac users can take advantage of the new capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with co-workers who run Windows. Progent's consultants have expertise with both Mac and Windows technology and can provide service for networks that combine Mac with Windows systems with complete resource sharing, or networks which carefully limit collaboration between Apple Mac and Windows systems.

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  • Support and Setup Windows Server 2022 Cybersecurity Windows Server 2022 and SCOM Professionals
  • System Center 2016 Configuration Manager Computer Consultants System Center 2016 Migration Configuration
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  • Technology Consulting Fortinet FortiGate NGFW Firewalls Fortinet Firewalls On-site Technical Support
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  • Technology Professional Progent Managed Backup Services Services Backup Management Outsourcing
  • Top Quality Server Consolidation Remote Technical Support Server Management Consultant Services
  • Top Ranked VMware Site Recovery Manager Compliance Consulting VMware Site Recovery Manager Compliance Consultants

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    Progent's Microsoft-certified SQL Server application developers and database administrators offer remote consulting to help organizations of all sizes to build, manage, and maintain applications powered by Microsoft's SQL Server platform and .NET framework. Progent's SQL Server consultants can provide support for any phase of application development in environments that range from small office databases to N-tier VLDB applications and enterprise-class data warehousing.

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  • Best Microsoft Exchange Server 2010 Migration Consulting
    Microsoft Exchange Server 2010 Upgrade Consultant Services

    Progent offers comprehensive help for every step of your Microsoft Exchange Server 2010 migration including outsourced or co-sourced project management, site analysis, project design and documentation, cost estimates of new software and equipment needed, suggested sourcing, pilot verification at customer site or at Progent's testing facility, managing transitional coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the production system, decommissioning the previous servers, and webinar training for customer's IT staff and users.

  • Windows 2000 Specialist IT Consulting Windows 2000 Server
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