Fast, Low-cost Remote Computer Technical Support for Charleston, South Carolina Small Businesses
For more than twenty years, Progent has focused on providing enterprise-class network support to customers who have small-company IT budgets. Progent has developed a powerful support solution that features a streamlined, seamless virtual office network, custom online repair technology, a large pool of engineers certified in a wide range of technical disciplines, a Call Center service model that promotes responsiveness and ensures follow-up, a global group of on-line support professionals, in-person service options for the majority of most zip codes in the United States, and a company culture focused on resolving technical problems in the least time and at the least cost to clients.
For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house network support group. This can cut costs and minimize technical risks for major projects such as software development, business continuity preparedness, security audits, merging datacenters, or technology migrations.
Progent can in addition provide the services of accredited consultants to assist your business to design and implement a sensible cloud computing strategy.
Core Technical Areas Supported by Progent for Businesses in Charleston, South Carolina
Progent provides the support of accredited experts for all facets of business network technology deployed in small companies. Technologies serviced by Progent include:
Service Delivery Options Available for Charleston, South Carolina Companies
Progent has a selection of options for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for providing computer support services is based on the Help Desk Call Center structure common to big IT organizations. Progent's Help Desk Service Model promotes rapid response, thorough activity records, reliable follow-up, and strict expense control across a range of IT support delivery modes that include online repairs, in-person help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite support calls. The background of Progent's network engineers makes it possible to handle the majority of network issues quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for new clients to address emergency network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out more details concerning Progent's remote computer support services.
- On-site Service
Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's online support experts to give small and midsize businesses the ideal combination: hands-on support technicians when you need them as well as the remote help of Progent's seasoned team of network consultants, security specialists, and business application programmers. The response time for on-site service visits is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more details about why to sign up for Progent's in-person network support services.
- Help Desk Call Center
Progent's Help Desk Outsourcing Services are designed for all businesses and local governments who need fast and dependable access to an online Help Desk Call Center with efficient phone assistance, remote troubleshooting tools, and enough technical depth for full escalation. Because smaller companies typically have limited IT budgets and can provide little executive attention for handling IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that small business information networks are always productive. Learn more details about Progent's Helpdesk outsourcing services.
- IT Consulting Services
Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can provide assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection engineering, non-stop network engineering, virtualization solutions, plus integration, customization and training for business programs such as accounting, ERP and MRP, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as office moves and massive software migrations, extended initiatives like business analytics software programming and support, relational database application programming and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response such as data restoration and malware removal.
- Application Server Hosting
Progent offers hosting for critical applications like Microsoft Exchange Server and MS SQL to provide small and midsize companies with greater degrees of availability, protection, and recoverability than is possible with the type of in-house data center that is achievable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that support the gear of many of the planet's biggest information technology organizations, Progent can eliminate the investment in creating and maintaining the infrastructure required for world-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs stay updated, protection and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize company's servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to a different service firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit companies with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class availability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can handle the multi- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the licenses in the customer's hands so that migrating to a different virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert remote consulting to help businesses of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity programs important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more complex array of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a business-wide view of system protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government regulations for network data protection and reporting.
The breadth and size of Progent's engineering staff offer a unique set of benefits to clients wishing to maximize the business value of their information system within a realistic budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, at the front lines of network service, executing a broad variety of technical projects for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested approaches for fixing actual IT problems rapidly.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you owe only for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services delivered during regular working hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity avoids major bills for fast solutions. Another benefit of by-the-minute pricing is that your company are less tempted to allow simple issues to stay unaddressed until they grow into major ones.
Read additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation given by each staff member to every customer. The discipline of detailing and archiving support activity allows more efficient support and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who utilize independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
Read additional information about Progent's knowledge transfer services.
If your Charleston, South Carolina business needs to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Help
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).