Fast, Affordable Remote Computer Network Assistance for Charleston, South Carolina Small Companies
For over twenty years, Progent has focused on providing enterprise-quality computer support to clients who have small-company IT budgets. Progent has developed a powerful support system that features a cost-effective, seamless virtual office infrastructure, custom online repair tools, a substantial pool of engineers accredited in a wide range of IT disciplines, a Help Desk Call Center service model that promotes responsiveness and guarantees follow-through, a worldwide team of on-line support professionals, in-person support options for the majority of most zip codes in the United States, and a corporate culture focused on resolving network problems in the shortest time and at the least cost to clients.
For mid-size and large businesses, Progent offers co-sourcing services to supplement the skills of your in-house network support personnel. This can cut costs and minimize technical risks for major projects like application programming, disaster recover/business continuity planning, network security evaluations, office consolidations, or technology migrations.
Progent can in addition provide the services of certified experts to assist your company to plan and execute a sensible cloud computing strategy.
Main Practice Areas Supported by Progent for Businesses in Charleston, South Carolina
Progent offers the support of certified experts for all aspects of network technology found in small and midsize organizations. Technologies supported by Progent include:
Service Delivery Alternatives Available for Charleston, South Carolina Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering network support services is built on the Call Center structure familiar to big IT organizations. Progent's Helpdesk Support Model promotes rapid support, comprehensive service documentation, dependable follow-up, and strict expense control for an array of IT support delivery options that include remote troubleshooting, in-person support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite service calls. The background of Progent's network engineers makes it possible to resolve the majority of network problems quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to address emergency network problems and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out additional information about Progent's online network support expertise.
- Onsite Service
Progent provides on-site technical support for registered customers in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote support experts to deliver small companies the best of both worlds: in-person service technicians when you require them plus the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for on-site service visits is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, refer to Help Desk Services.
- IT Consulting Expertise
Progent provides small companies affordable availability of world-class IT professionals who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection engineering, non-stop it system design, virtualization strategies, plus configuration, customization and training for business software including financials, ERP, management reporting, sales automation, and productivity suites. Progent can help with one-time projects including site moves and major system migrations, longer term initiatives such as business reporting application development and customization, database application programming and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent response like disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for key business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is feasible using the class of in-house data center that is practical for the majority of small and midsize businesses. Since Progent uses the same data centers that host the gear of many of the world's biggest IT organizations, Progent can save you the expense of building and maintaining the systems required for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions stay current, protection and performance is continually monitored, and systems and data files are regularly backed up and available for full and prompt restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for all of a small or midsize company's servers in an environment that not only provides the top degree of dependability and scalability but that is in addition convenient for clients to migrate to a different service firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that permit businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and network management while achieving world-class availability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can support the multi- platform and non- standardized networks common with smaller businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtual system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers expert remote support to help companies of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your company's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure products including firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government regulations for IT data protection and incident reporting.
The breadth and size of Progent's engineering staff bring a powerful array of advantages to clients wishing to maximize the productivity of their IT system within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional background, in the trenches of IT support, performing a wide range of technical projects for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class technical skills, but also a support engineer with proven approaches for resolving real-world IT problems quickly.
Find out more about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for phone service and on-site help by the minute. As a result, you pay only for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no registration charge and requires no retainer for services provided during normal business hours. Many support organizations impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with big invoices for fast fixes. Another benefit of granular billing is that your company will not be inclined to allow incipient issues to stay unaddressed until they grow into big problems.
Find out more about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each staff member to every customer. The discipline of detailing and archiving service records allows more efficient support and eliminates a slew of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has little competition. Small businesses who utilize freelance consultants or who maintain internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and productive.
Find out more details concerning Progent's knowledge transfer services.
In case your Charleston, South Carolina company needs to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).