Professional Remote Help for Charleston, South Carolina Computer Networks from World-class Engineers
Small companies have typically been overlooked by major IT support firms. Some small companies allow themselves to become excessively dependent on individual engineers or small consulting organizations who lack the bandwidth or extensive skill sets to react quickly or efficiently to technical crises. Other small businesses resort to giant support firms staffed with personnel able to provide by-the-numbers solutions to ordinary issues but who do not have the experience and technical scope to deal with the diversity of environments and lack of standards that characterizes small company information systems.
Progent's proven approach to providing affordable and effective technical service to small businesses has made Progent one of the most respected Microsoft-certified IT service organizations in the country. Progent has provided online help to businesses in every state in the country (See Progent's customer testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal IT support team. This can reduce expenses and minimize technical risks for major projects like application programming, business continuity planning, security evaluations, office consolidations, or technology migrations.
Progent can in addition offer the services of accredited experts to assist your company to design and implement a sensible cloud strategy.
Core Practice Areas Serviced by Progent for Charleston, South Carolina Businesses
As a Microsoft-certified Partner IT service company with a large team of Cisco Certified CCIE networking experts and Apple Computer certified consultants, Progent provides emergency assistance and low-cost remote consulting to Charleston, SC businesses for a wide range of computer technologies such as:
Support Delivery Options for Charleston, South Carolina Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, consulting, and IT administration. Progent's paradigm for delivering network support is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Contact Center Service Mechanism promotes fast support, comprehensive activity documentation, consistent follow-up, and strict expense monitoring for an array of network service delivery modes that include online repairs, on-premises support, and top-tier consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can assist customers to analyze and fix hardware and software issues without the expense or delay of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to handle most IT issues rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible signup process for first-time clients to accommodate urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more details concerning Progent's online computer troubleshooting services.
- On-site Support
Progent offers onsite technical support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to deliver small companies the optimal solution: in-person service technicians when you need them as well as the remote help of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The response time for in-person support calls is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more about why to register for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems. for more information, visit Help Desk Services.
- IT Consulting Expertise
Progent provides small businesses affordable availability of enterprise-class IT professionals who can provide assistance with critical products and technologies including
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network protection engineering, non-stop network consulting, virtualization solutions, plus integration, programming and training for business applications including accounting, operations, business analytics, CRM, and office productivity packages. Progent can help with one-time projects such as office moves and massive system upgrades, extended projects like business analytics software programming and support, relational database software programming and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network administration, or urgent response like disaster recovery and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's production servers in an environment that not only provides the top level of availability and expandability but that is in addition simple for customers to transfer to a different support provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow small businesses with mixed environments to benefit dramatically on the costs of hardware, system maintenance, and network administration while achieving world-class availability and an unprecedented degree of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can handle the mixed- platform and non- standardized environments common with small companies, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced remote support services to help organizations of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of network technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of system protection and can help with complex security projects like SIEM solutions to help enterprises meet industry standards and statutory regulations for IT information security and incident reporting.
The scope and depth of Progent's engineering team offer a powerful array of advantages to companies wishing to increase the productivity of their IT system within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry background, in the trenches of network support, executing a broad range of IT tasks for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for solving actual IT problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no sign-up charge and requires no retainer for support services delivered during normal business hours. Many service firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids major invoices for quick repairs. Another benefit of by-the-minute invoicing is that your company are not inclined to allow minor issues to stay unaddressed until they grow into major ones.
Read more about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports given by every staff member to every client. The practice of detailing and organizing support activity results in more effective service and eliminates a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces few competitors. Small companies who work with freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and productive.
Read more details concerning Progent's knowledge transfer services.
In case your Charleston, South Carolina business needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Support
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).