Charleston, SC Online Support from Certified Computer Troubleshooting Consultants
Progent's network support services can deliver your Charleston, SC business affordable and dependable support from world-class network professionals. By delivering network support service when you need it, providing advanced knowledge for line-of-business technologies, offering unique services such as 24x7 network monitoring, and invoicing only for support you receive, Progent offers your Charleston, South Carolina company an affordable option for optimizing the business value of small-scale office information systems. Whether you have an on-premises system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart choice for businesses and local governments to create and support a robust and secure IT system and to have fast availability of the seasoned help usually available only to corporations who can set up a large internal information technology group.

For larger businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT service personnel. This can cut costs and help meet schedules for big projects like application programming, business continuity preparedness, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to certified consultants to assist your company to plan and execute your cloud computing strategy.

Core Products and Technologies Serviced by Progent's Consultants for Business Networks in Charleston, South Carolina
Progent's nationwide team of certified consultants offers support for virtually all aspects of network technology used by organizations of any size. Practice areas served by Progent in and around Charleston include:

Support Delivery Options for Charleston, South Carolina Businesses
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, and network administration. Progent's model for delivering computer support is based on the Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model promotes rapid response, thorough activity records, dependable follow-up, and tight expense monitoring across a range of IT service delivery alternatives that include remote repairs, on-premises help, and high-end consulting.

  • Online Service
    Progent’s Technical Response Center offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software problems without the expense or delay of on-premises service visits. The background of Progent's network consultants allows them to handle the majority of IT issues quickly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based signup process for new customers to address urgent situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn more details concerning Progent's remote network support services.

  • Onsite Service
    Progent provides on-site technical assistance for signed-up customers in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote support experts to deliver small companies the ideal combination: onsite service professionals when you need them plus the remote help of Progent's worldwide team of network consultants, security professionals, and business application programmers. The response time for in-person support visits is usually under one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex problems. for more information, see Help Desk Services.

  • Co-managed Help Desk Services
    Progent’s Help Desk Co-management services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's pool of seasoned technical support engineers and subject matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For more information, refer to Progent’s Help Desk Co-management services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to world-class consultants who can provide help with critical technologies including
  • Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection consulting, non-stop network consulting, virtualization strategies, plus integration, customization and support for business applications including accounting, ERP, business analytics, CRM, and productivity software. Progent can provide assistance with one-shot projects including office relocations and major system upgrades, extended initiatives such as customizing an older MRP platform to a modern Microsoft Dynamics or Dynamics 365 solution, database application development and DBA services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network management, or urgent services like data restoration and virus removal.

  • Infrastructure Support Services for Teleworkers
    Progent can assist small and medium-size companies to plan, configure and debug the network infrastructure required for a remote workforce. Areas of infrastructure for which Progent's consultants offer guidance include secure and convenient VPN connectivity, VDI desktop platforms, router configuration, wireless LAN planning and deployment, and reliable Internet connections. For details about Progent's network infrastructure expertise for remote workers, go to network infrastructure consulting services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small company's servers in an environment that not only provides the top level of fault-tolerance and expandability but that is also convenient for customers to migrate to another support provider or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that allow companies with multi-vendor environments to save dramatically on the costs of hardware, infrastructure support, and network management while achieving world-class dependability and an unparalleled degree of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can support the multi- platform and non- standardized environments common with smaller companies, and keeps control of the software in the client's hands so that migrating to a new virtualized system is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Charleston, South Carolina Small Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with enterprise IT support allow small companies to sidestep the problems related to excessive dependence on thinly staffed support organizations or independent engineers.

Teaming with Progent enables your small business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT services, small businesses often rely heavily on individual engineers. Though individual support engineers have lower expenses than larger IT service organizations and can typically bill apparently smaller rates, individuals are sometimes too busy to respond quickly to urgent situations. If an independent consultant is occupied with different client, sick, on vacation, or in training, the lack of backup personnel may force your business to wait for help in case of a crisis. As your company grows, system unavailability or problems with line-of-business programs get more expensive. The dollars you thought you were conserving on a freelancer can be eaten up quickly due to lost productivity. Also, when freelance consultants encounter unfamiliar technologies, the lack of a large consulting team to depend on for assistance forces them to train with the meter running while your organization ends up footing the bill for their ongoing education.

  • Have Access to Experts in Advanced IT Issues
    The majority of small service organizations or freelance consultants who concentrate on small company network consulting are capable of delivering connect-the-dots solutions but don't have the background to deal cost-effectively with complicated IT configurations with mixed platforms, many offices, VoIP systems, mobile workforces, interconnected accounting and analytical software, data-driven web sites, and custom business software. Progent's experience with worldwide enterprises and Progent's large staff of experts can benefit your business because big-company networks are inherently complex, integration issues demand thorough knowledge in many technical disciplines, and reaching an acceptable degree of stability, reliability, and security requires enterprise-tested best practices.

  • Create a Firm Foundation for Growth
    Small businesses typically start with a network implemented on a shoestring budget. Lacking a carefully designed basis, a series of ad hoc repairs commonly get thrown on top of a weak structure. As a business grows, stability and scalability issues can undermine the success of the business. Such networks need thorough evaluation, smart business analysis, and in-depth experience to upgrade to a network infrastructure that will provide the reliable basis to meet critical business needs and ease downstream expansion.

  • Team with Solution Finders, Not Resellers
    Smaller companies need guidance and education to work through an ever more complicated maze of IT alternatives available for enabling growth and improving efficiency. They do not need a network consultant or support organization that attempts to sell them products. Progent avoids conflicted motives by not reselling any products. Progent provides services exclusively. This permits Progent to align technical services with the real needs of clients. Mixing IT support and product reselling can result in a conflict where the recommended solution is based on a preselected technology rather than being driven by the true requirements of a customer.

Contact Progent
If your Charleston, South Carolina company needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent provided a wireless integration environment that allowed a school to increase productivity and eliminate the ongoing expense of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is intended for connecting separate sites as far as 2.5 miles apart and can extend to even greater distances. This wireless solution offered improved performance and reliability than recourse to amplifying the 802.11b network, and because it utilizes the 5.8Ghz spectrum it provided protection against local interference.

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