Low-cost Computer Support from Microsoft and Cisco certified Consultants for Companies in Charleston, SC
By offering world-class support whenever you need it, making available in-depth expertise for key business applications, offering high-value services like virtual data center hosting, billing solely for services delivered, and requiring no setup or retainer fees for standard services, Progent enables your company to maximize the competitive value of your information network and minimize support expenses. Progent appreciates that information system security, dependability, and performance are just as important to small companies as to large enterprises but that small organizations don't have the leverage to spend heavily in information technology and in-house support staffs. Progent's basic competitive advantage is that no IT consulting firm can match Progent's ability to deliver the IT support your company requires when you require it and at prices you can afford.
For larger companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal network service personnel. Co-sourcing can save money and help meet schedules for major IT initiatives such as software programming, business continuity planning, network security evaluations, office consolidations, or technology migrations.
Progent can in addition offer the services of certified consultants to assist your company to plan and implement your cloud computing strategy.
Core Practice Areas Supported by Progent for Charleston, South Carolina Business Networks
A Microsoft-certified Partner IT service company that maintains a large group of Cisco Premier CCIE network infrastructure experts and Apple certified consultants, Progent provides emergency troubleshooting and low-cost online consulting to Charleston, SC companies for a broad range of computer technologies such as:
Support Delivery Options Available for Charleston, South Carolina Businesses
Progent offers a selection of options for providing small businesses with cost-effective IT services for troubleshooting, system architecture, and IT administration. Progent's model for delivering IT support is built on the Help Desk structure familiar to larger IT groups. Progent's Contact Center Service Model ensures fast support, comprehensive service documentation, dependable follow-up, and strict cost monitoring across a range of IT service delivery options that include remote troubleshooting, in-person support, and high-end consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progent's Technical Response Center provides emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can assist clients to analyze and repair hardware and software problems without the cost or time loss of on-premises service visits. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-based signup procedure for first-time customers to accommodate emergency situations and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn more details concerning Progent's remote computer support expertise.
- On-site Support
Progent offers on-site technical support for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote support engineers to give small businesses the optimal solution: hands-on support technicians when you need them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The wait time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more details about how to sign up for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, refer to Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, refer to Progent's shared Help Desk services.
- Consulting Services
Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can deliver help with critical technologies including Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network security consulting, fault tolerant network consulting, server virtualization strategies, plus configuration, customization and support for small business programs including accounting, ERP, management reporting, CRM, and office productivity packages. Progent can help with short-term projects such as office relocations and massive system migrations, longer term projects like upgrading a legacy MRP platform to a modern MS Dynamics 365 package, database software programming and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent response like data restoration and virus cleanup.
- Network Infrastructure Consulting Services for Telecommuters
Progent can help small and mid-size businesses to design, deploy and debug the infrastructure to support remote workers. Aspects of network infrastructure where Progent's experts can provide support include safe and convenient VPN connections, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN planning and deployment, and reliable Internet connections. For details about Progent's infrastructure consulting expertise for at-home workers, refer to network infrastructure guidance for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize organization's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is also easy for customers to transfer to another service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, system support, and network administration while getting world-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can handle the mixed- platform and non- standardized environments typical of smaller businesses, and keeps control of the software in the client's hands so that migrating to a new virtual system is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced remote support to help companies of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex collection of infrastructure technologies including firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of network security and can assist with advanced security programs like SIEM solutions to help companies meet industry guidelines and statutory mandates for IT data protection and incident reporting.
The scope and size of Progent's consulting team offer a unique array of benefits to clients trying to increase the productivity of their IT network within a reasonable budget. These advantages include:
- Best Practices
Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, at the front lines of network support, executing a broad range of IT projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not only expert technical help, but also a consultant with field-tested methods for solving actual IT problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for remote support and on-site visits by the minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no registration charge and requires no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates major invoices for fast fixes. Another advantage of by-the-minute pricing is that clients won't be tempted to permit minor issues to stay unaddressed until they become big problems.
Learn additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service firms who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each consultant to every customer. The practice of detailing and organizing service activity allows more efficient service and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces little competition. Small businesses who work with freelance consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.
Learn more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Charleston, South Carolina company wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Network Assistance
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).