Professional Remote Support for Charleston, South Carolina Computer Networks from World-class Engineers
Small companies have typically been overlooked by large IT service firms. Many small companies allow themselves to grow overly reliant on individual consultants or small support organizations who lack the size or comprehensive skill sets to react quickly or effectively to network emergencies. Still other small businesses turn to mass-market support firms that employ technicians able to provide by-the-numbers solutions to common issues but who are missing the experience and versatility to handle the variety of configurations and lack of standards typical of small company IT networks.
Progent's time-tested methodology for providing low-cost and effective technical service to small businesses has made Progent among the most respected Microsoft-certified IT consulting organizations in the country. Progent has delivered remote help to small businesses in every state in the U.S. (refer to Progent's customer testimonials).
For larger companies, Progent can provide co-sourcing services to add to the subject matter expertise of your in-house IT service staff. This can save money and help meet schedules for big IT initiatives like application design and development, disaster recovery planning, security audits, office consolidations, or software migrations.
Progent can in addition offer access to certified consultants to assist your business to design and implement a sensible cloud computing strategy.
Core IT Areas Serviced by Progent for Office Networks in Charleston, South Carolina
Progent's group of world-class consultants provides help for all facets of information technology deployed by companies of any size. Practice areas supported by Progent in Charleston include:
Support Delivery Options Available for Charleston, South Carolina Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for providing computer support services is built on the Help Desk Call Center structure common to larger IT organizations. Progent's Helpdesk Service Mechanism promotes fast response, thorough service records, consistent follow-up, and tight expense control for an array of network service delivery options that include remote troubleshooting, in-person help, and top-tier consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified service professionals can assist customers to troubleshoot and fix network problems without the expense or time loss of in-person support visits. The background of Progent's IT consultants allows them to handle most IT issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible signup process for new customers to address urgent situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional details about Progent's online network support services.
- On-site Service
Progent offers onsite technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online service experts to deliver small and midsize companies the ideal combination: on-premises service professionals when you need them as well as the remote help of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The response time for in-person service calls is typically under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more about how and why to sign up for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging problems. To learn more, refer to Online Help Desk Services.
- Co-managed Help Desk Services
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's pool of veteran technical support technicians and subject matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading PSA platform for managing service requests, ticketing, ownership, progress tracking, and reporting. To learn more, visit Progentís shared Help Desk services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable access to world-class consultants who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network protection engineering, non-stop it system design, virtual server strategies, plus configuration, programming and support for small business applications including accounting, ERP, management reporting, CRM, and office productivity suites. Progent can help with short-term projects such as office relocations and major software upgrades, extended initiatives such as customizing an older ERP system to a current MS Dynamics 365 solution, relational database application programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent services like disaster recovery and malware cleanup.
- Infrastructure Consulting Expertise for Teleworkers
Progent can assist small and medium-size businesses to plan, implement and debug the infrastructure required for telecommuters. Areas of infrastructure for which Progent's experts can provide guidance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi LAN design and implementation, and reliable Internet connectivity. For details about Progent's network infrastructure consulting services for at-home workers, visit network infrastructure support services for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is also convenient for clients to transfer to another support provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting is based on mature virtualization technologies that permit companies with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and network administration while getting world-class dependability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can support the multi- OS and non- standardized networks typical of smaller businesses, and keeps control of the software in the customer's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide advanced remote support services to help businesses of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine on-premises resources along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Charleston, South Carolina Small Businesses
Progent's staff size, breadth of information technology skill, and familiarity with corporate IT support allow small businesses to sidestep the problems related to excessive reliance on small service organizations or freelance consultants.
Teaming with Progent's Experts enables your company to:
- Avoid Excessive Reliance on Individual Consultants
For network services, small businesses often rely excessively on independent consultants. Though individual service engineers have lower overhead than larger support organizations and can afford to bill nominally lower rates, individuals are often too busy to react quickly to urgent problems. If an independent consultant is occupied with different customer, sick, on vacation, or in class, the absence of backup personnel may require your business to go without assistance during an emergency. The more your small business grows, system unavailability or problems with line-of-business applications become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up quickly because of lower productivity. Also, when freelance engineers confront unfamiliar technologies, the lack of a big engineering team to depend on for advice requires them to learn in place while your company ends up footing the bill for their ongoing training.
- Gain Access to Certified Professionals in Advanced IT Solutions
The majority of smaller service organizations or freelance consultants who concentrate on small company network support are capable of delivering routine fixes but don't have the experience to work cost-effectively with complicated network environments with a variety of operating systems, multiple sites, VoIP implementations, remote workers, integrated accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's background with global enterprises and Progent's extensive team of specialists can be valuable to your company because enterprise environments are inherently complicated, support issues require thorough understanding of in many technical disciplines, and achieving a high degree of robustness, reliability, and protection requires enterprise-tested processes.
- Create a Solid Foundation for Growth
Small businesses often start with an IT system cobbled together on a tight budget. Without a proper architecture, a sequence of ad hoc repairs often get tossed on top of a weak foundation. As a company grows, stability and scalability problems can undermine the productivity of the organization. These environments need proper assessment, smart strategic planning, and broad-based expertise to migrate to a network environment that can act as the solid foundation to meet current business needs and ease future growth.
- Partner with Solution Providers, Not Resellers
Smaller businesses need guidance and education to work through an increasingly complicated array of technology alternatives available for enabling business growth and enhancing efficiency. Businesses do not need a network consultant or support firm that attempts to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent sells services exclusively. This allows Progent to align consulting support with the genuine interests of customers. Mixing network consulting and product selling can lead to a conflict where the proposed solution is built around a preselected technology rather than being driven by the actual requirements of a small business.
Get in Touch with Progent
If your Charleston, South Carolina business wants to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Support
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).