Professional Remote Help for Charleston, South Carolina Small Business Computers from Microsoft Certified Engineers
Small companies have typically been ignored by large network service firms. Some small companies allow themselves to become overly dependent on freelance engineers or small consulting firms who don't have the size or comprehensive skill sets to respond quickly or efficiently to technical crises. Other small companies resort to mass-market service firms staffed with personnel trained to offer by-the-numbers solutions to ordinary problems but who do not have the experience and versatility to handle the variety of configurations and lack of standardization typical of small company information systems.

Progent's proven methodology for providing low-cost and successful technical service to small businesses has made Progent among the premier Microsoft-certified network consulting organizations in the United States. Progent has delivered remote help to companies in every state in the country (See Progent's customer testimonials).

For larger companies, Progent offers co-sourcing services to add to the skills of your in-house IT support staff. This can reduce expenses and minimize technical risks for major projects such as application design and development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited consultants to assist your company to design and execute a sensible cloud strategy.

Core Practice Areas Serviced by Progent for Office Networks in Charleston, South Carolina
Progent offers the support of qualified consultants for all facets of business network technology deployed in small and midsize companies. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives for Charleston, South Carolina Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, and network management. Progent's paradigm for delivering computer support is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Helpdesk Support Mechanism ensures rapid support, comprehensive service documentation, consistent follow-up, and strict expense control across an array of network service delivery modes that include online repairs, in-person support, and high-end consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can assist clients to troubleshoot and fix hardware and software issues without the cost or delay of travel for onsite support calls. The background of Progent's IT engineers makes it possible to handle most IT issues rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based signup process for new customers to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's remote network support expertise.

  • On-site Service
    Progent provides on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote service experts to deliver small companies the ideal combination: onsite support professionals when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The wait time for in-person service calls is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details concerning how and why to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most problems. For details, refer to Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and metrics. For more information, see Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network security engineering, fault tolerant network engineering, virtualization strategies, plus integration, programming and training for small business programs such as financials, ERP, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects including office moves and massive system upgrades, longer term initiatives such as customizing an older MRP platform to a current MS Dynamics or Dynamics 365 package, relational database application programming and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like disaster recovery and virus cleanup.

  • Network Infrastructure Consulting Expertise for Teleworkers
    Progent can assist small and medium-size companies to plan, set up and troubleshoot the network infrastructure for at-home workers. Areas of network infrastructure for which Progent's experts can provide support include safe and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network planning and implementation, and reliable Internet connectivity. For details about Progent's infrastructure consulting expertise for teleworkers, go to infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of availability and expandability but that is also easy for clients to transfer to a different service firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit businesses with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and IT management while achieving world-class availability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can support the multi- OS and non- standardized networks common with small companies, and keeps ownership of the software in the client's hands so that moving to a new virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide expert online consulting to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Charleston, South Carolina Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate network support enable small companies to sidestep the pitfalls associated with excessive reliance on small service organizations or individual consultants.

Working with Progent enables your small business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For IT services, small businesses sometimes rely excessively on independent consultants. Though individual support providers carry lower expenses than more substantial IT service organizations and can afford to charge apparently smaller fees, they are frequently too overworked to respond rapidly to urgent problems. If a freelance consultant is occupied with another client, ill, on travelling, or in class, the lack of replacement personnel may force your business to go without assistance during an emergency. As your company grows, system downtime or difficulties with critical applications become more expensive. The money you thought you were conserving on a freelancer can disappear fast due to lower productivity. Also, when freelance consultants confront unfamiliar technologies, the unavailability of a big engineering group to depend on for help forces them to learn in place while your business winds up with the bill for their continuing education.

  • Have Access to Certified Professionals in Advanced Information Technology Issues
    Many small support organizations or freelance engineers focused on small company network consulting may excel at delivering connect-the-dots solutions but lack the experience to work efficiently with complicated network configurations with mixed platforms, numerous locations, Voice over IP implementations, mobile workforces, integrated accounting and analytical applications, eCommerce, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive staff of specialists can benefit your business because big-company networks are by nature complicated, support problems require in-depth knowledge in many technical disciplines, and achieving an acceptable level of stability, reliability, and protection calls for industry-tested best practices.

  • Create a Firm Basis for Growth
    Small companies typically begin with a network cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of ad hoc fixes often get thrown on top of a weak foundation. As a business evolves, reliability and scalability issues can hinder the success of the business. Such networks need thorough assessment, smart strategic planning, and in-depth expertise to migrate to a network infrastructure that can provide the solid basis to handle current business needs and ease future expansion.

  • Work with Solution Finders, Not Resellers
    Small companies need direction and education to work through an ever more complicated array of IT options offered for accelerating growth and enhancing efficiency. They do not need a network consultant or service firm that attempts to promote products. Progent eliminates conflicts of interest by not selling any products. Progent provides services and expertise only. This allows Progent to match technical support services with the real interests of customers. Mixing IT consulting and product reselling can result in a situation where the proposed solution is based on a preselected technology instead of being driven by the actual needs of a customer.

Contact Progent
In case your Charleston, South Carolina company needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    Progent's Cisco-authorized IT experts can help you design an economical, high availability Internet configuration solution that can deliver non-stop Internet connectivity through a broad array of high availability Internet access products and services including non-stop BGP, transparent fail-over, and redundant Internet Service Providers. Progent offers CCIE consultants to show you how to utilize the latest technology for high availability Internet access to create a cost-effective, fully redundant Internet interface with automatic failover and other features to deliver non-stop Internet connections.

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    The complexity and connectivity requirements of Microsoft Windows Servers calls for an IT consulting firm with hands-on expertise and in-depth knowledge in planning and building seamless, end-to-end business technology solutions. The background of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your business objectives. Progent's consulting services can help you with designing, installing, managing, and troubleshooting Windows Server solutions that increase the productivity of your computer system. Progent's consultants can assist you with Microsoft Windows 2008 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.

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    Progent makes use of the Flexential Tampa data center primarily to deliver private cloud hosting. Progent has a team of network consultants located in the vicinity of Tampa, and Progent also offers remote expertise from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and senior disaster recover planning experts. Progent can also assist you to plan and implement a move to the Flexential data center by providing services such as planning solution configuration, recommending hardware, system configuration and validation, troubleshooting, streamling online management, and training your network support team.

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    • SharePoint 2019 PowerShell Setup and Support
    SharePoint Online Migration On-site Technical Support

    Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide economical remote and onsite consulting expertise, application development, and debugging services for businesses of any size who want to upgrade to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you plan and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates local and cloud components into a cohesive intranet solution.

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    Progent's Cisco Catalyst 9100 Series 802.11ax Access Point consultants offer affordable remote and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).

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    Progent's Support Program for IT Service Organizations lets you use Progent's consulting experts while retaining your own brand as a seamless extension of your network consulting staff.

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    • Nagios for Linux Specialists
    Linux Network Monitoring, Nagios and MRTG Consultant

    Network monitoring commonly entails tracking a system's resource utilization to help identify data traffic bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring utilities that run under Linux or UNIX and can be deployed to observe multi-OS networks where Linux and Windows coexist. Progent's network integration engineers can show you how to take advantage of both these tools to optimize and troubleshoot your network. Progent's UNIX support services offer small businesses and developers assistance with managing and servicing UNIX and Linux systems that work with Windows-based products.

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    County Government Consult

    Progent has extensive experience delivering a broad range of remote IT support and emergency repair services to local governments and school districts throughout the United States. Progent is one of the industry's pioneers in delivering expert online network consulting and has delivered IT support to clients in all 50 states. Remote support saves travel costs and solves issues more quickly than onsite support.

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    Windows Server Essentials Consulting

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    Progent offers the support of Microsoft-certified engineers and seasoned software programmers, database administrators, project management experts, network infrastructure architects, business continuity specialists, and certified data security consultants to help your business to assess the potential advantages of SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's test lab, design and carry out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS solutions, and define a cost-effective and safe network infrastructure that lets you realize the full business benefit of SQL Server 2012.

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    • Onsite Support On-site Technical Support
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    For mid-size companies looking for network consulting services, Progent offers an array of options such as local service, remote assistance, phone-based Call Center, 24x7 support with remote system monitoring, emergency staff augmentation, site relocation support, software development, and professional consultation. For midsize businesses in California or other regions serviced by Progent's field engineers, Progent provides professional in-person support for fixing network problems quickly and affordably.

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    Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Microsoft ISA Server and offers a easily managed Internet gateway that acts as a single-server solution for an array of security features such as an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security reporting capabilities, allows customized reports generated by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual server to lower expenses and improve availability. Progent's Microsoft consultants can help your company to plan and execute pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway with Windows 2008, Active Directory, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Forefront Threat Management Gateway 2010 to run on a virtual machine with Windows Hyper-V; and provide continuing support and troubleshooting. Progent can also help you to migrate smoothly to Forefront Threat Management Gateway 2010 from ISA Server.

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    Progent can provide the expertise of Microsoft-certified engineers and experienced software programmers, database administrators, project management experts, network infrastructure architects, business continuity planning specialists, and certified security professionals to assist your business to assess the potential advantages of Microsoft SQL Server 2012 for your business, set up test environments at your datacenter or at Progent's test lab, design and carry out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from other database platforms, and define a cost-effective and secure IT infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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    Altaro VM Backup from Hornetsecurity offers small businesses a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, remote, multi-site, and cloud-hosted architectures and also enables low-cost backup to Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or onsite services to assist you to design, deploy, optimize and troubleshoot a comprehensive backup/restore system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup.

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    Progent provides nationwide online technical support and consulting services for companies that operate UNIX, Linux, or Solaris environments or whose IT systems include a combination of UNIX and Microsoft products. Remote network consulting offers maximum return for your IT budget by extending client efficiency and limiting the time charged for computer analysis and repair. Sophisticated remote access technology and experienced service specialists and engineers combine to enable Progent to handle most network issues without wasting time and money by going to your location. In the vast majority of cases your IT problems can be remediated by telephone or through a mix of phone support and online network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISA and CISM premier security professionals to help you with the most difficult system issues.

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    Progent can provide the services of RIM BlackBerry-certified experts who can assist small organizations to design, administer, and troubleshoot BlackBerry technology economically and successfully, eliminating the need for an internal BlackBerry specialist and minimizing the expense and distraction of maintaining a mobile wireless workgroup. Progent's BlackBerry engineers offer extensive experience cooperating with Progent's Microsoft-premier experts, Cisco CCIE network engineers, and CISA and CISM-certified security professionals. This wide range of expertise, in conjunction with Progent's efficient remote support model, offers small companies a cost-effective option for incorporating BlackBerry devices and software productively into their IT network.

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    Progent can give you access to application developers who can modify your Microsoft Dynamics ERP, MRP, and financial system packages to suit your unique business needs. Progent's Microsoft support experts provide expertise in Microsoft Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management System. Progent also provides custom e-Commerce integration services for safe, corporate-wide information sharing as well as integration with CRM applications.

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    Progent's certified ISA Server 2004 consultants have extensive backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for IT networks with many sites, mobile users, and mission-critical web applications. Progent's ISA Firewall experts are available to help your company in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your information security needs without adversely limiting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later versions of Internet Security and Acceleration Server.

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    Progent's Windows 11 experts offer a range of services to support Windows 11 such as cloud solutions, mobile management and synchronization, teleworker access, security and compliance, automated deployment, and Help Desk Call Center support services.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales, vendors can expand their reach, reduce their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and get to market quickly.

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    Cisco has designed an extensive product line of routers that includes routers designed to deliver the protection, performance, and reliability required by organizations from small offices to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved reliability and network availability. Progent can help you choose and configure Cisco routers to build a solid foundation for your IT system and to make it economical to expand as you support new users, open new offices, install new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers expertise in a variety of routers powered by Cisco's IOS operating system, such as Cisco's 800 family of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Series Routers.

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    Cisco's {Catalyst Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the configuration and control of wireless access points, tuning Wi-Fi performance by reducing the effect of radio frequency congestion, improving wireless availability with rapid auto-failover, and strengthening security by identifying cyber threats and analyzing traffic content based on user type and locale. Progent can help your business to deploy Cisco Wi-Fi controllers to manage and monitor wireless networks of any size. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or carry out a smooth migration to Cisco's modern wireless controller solutions.

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    Progent's Microsoft-expert consultants can assist you to update your workstations from 32 bits to 64 bits. Progent can help your company to understand the risks and benefits of upgrading to 64-bit PC desktop processing, plan an affordable migration strategy that minimizes operational interruptions, and provide economical, professional online support to assist your company to install 64-bit desktop operating systems and application software on your current hardware.

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    Years of background providing Microsoft expertise and Cisco technology consulting has allowed Progent to build an unmatched capability for serving branch offices that require network help with the flexibility common to with small firms but which includes professional communications, thorough documentation, and adherence to enterprise IT protocols. If your enterprise has a sales office situated anywhere in California or any region served by Progent's consultants, Progent can offer a broad range of in-person and on-line IT support services and system design expertise.

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    ProSight LAN Watch is Progent's server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical devices that power your IT network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact productivity.

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    Progent's Microsoft-certified consultants can provide businesses of any size consulting, troubleshooting, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that utilizes web technology for efficiently connecting people, teams and information. SharePoint provides a central location for your employees or customers to connect to, manage, distribute and interact with relevant information, files, and software and to interact with other people. Microsoft SharePoint enables quicker and better decisions, more efficient sharing across groups and more economical business practices. Windows SharePoint Services join employees, customers, workgroups and major tasks with the knowledge they've developed in a way that makes data easy to find, download and re-use. Progent's certified SharePoint experts can help your organization to manage your existing SharePoint environment or migrate to the current release of SharePoint.

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    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces little competition. Small businesses who work with trusted independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive.

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    Cisco's security and offsite connectivity solutions for small to medium sized companies represent a complete range of easy-to-administer protection hardware and software to help protect your wired and wireless information system. Cisco's Virtual Private Network product family includes routers and switches, firewalls, and Virtual Private Network access concentrators. Progent's professional consulting staff includes experienced specialists with Cisco's Certified Internetwork Expert (CCIE) and CCNP certifications who can assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection solutions that align best with your business objectives.

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    Progent's Microsoft and Cisco premier computer engineers can provide expert help with a wide array of technologies and can provide that assistance by phone anywhere in the U.S. or in person in select cities throughout the country and anywhere in California. Progent offers online help for networks powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that incorporate a combination of Microsoft and UNIX-based platforms. Progent also can provide access to the expertise of Cisco CCIE network specialists for the toughest network issues, as well as the the support of CISA and CISSP-qualified security consultants to assist with complex security planning and problem solving. Progent has provided online network support to companies in every state in the United States.

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