Charleston, SC Remote Help from Certified Network Service Experts
Progent's network technical support services can deliver your Charleston, SC business affordable and reliable access to world-class information technology engineers. By providing IT consulting service when you require it, providing specialized expertise for vital applications, delivering unique support such as automated network monitoring, and charging only for services you use, Progent gives your Charleston, South Carolina business an economical alternative for maximizing the productivity of small office information systems. If you maintain an onsite system, rely on cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses and local governments to build and support a robust and secure IT system and to have quick availability of the seasoned consulting usually available only to businesses who are able to afford a sizeable internal IT organization.
For mid-size and large companies, Progent can provide co-sourcing support to add to the technical skills of your in-house network service staff. This can reduce expenses and help meet schedules for big IT initiatives like software design and development, business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of accredited consultants to help your business to design and execute your cloud computing strategy.
Key Technologies Serviced by Progent for Businesses in Charleston, South Carolina
Progent's team of industry certified engineers provides help for all facets of information systems found in businesses of any size. Technologies served by Progent in and around Charleston include:
Service Delivery Alternatives Available for Charleston, South Carolina Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, and IT administration. Progent's model for delivering computer support services is built on the Call Center operational structure familiar to big IT support organizations. Progent's Contact Center Support Model promotes rapid support, thorough activity documentation, consistent follow-up, and tight expense control for an array of IT support delivery options that include online repairs, onsite help, and high-end consulting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Support
Progent's Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified support experts can help customers to analyze and repair network problems without the cost or delay of travel for onsite support visits. The experience of Progent's IT engineers allows them to resolve the majority of IT problems quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible registration process for new customers to accommodate emergency network problems and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more details about Progent's remote network troubleshooting expertise.
- On-site Support
Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's remote service engineers to give small and midsize companies the optimal solution: on-premises support professionals when you require them as well as the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business application developers. The response time for on-site service visits is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details about why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most issues. for more information, refer to Help Desk Services.
- Shared Help Desk Services
Progent's Co-managed Help Desk services allow your business to split the load for Help Desk services transparently between your IT team and Progent's roster of veteran technical support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting. To learn more, visit Progent's shared Help Desk services.
- IT Consulting Expertise
Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can provide help with critical products and technologies including Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test products, network security consulting, fault tolerant it system engineering, virtual server strategies, plus configuration, programming and training for small business software including accounting, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-time projects including site moves and major system migrations, longer term projects such as upgrading a legacy ERP system to a current Microsoft Dynamics or Dynamics 365 solution, relational database application programming and DBA support, and web design, continuing support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response like disaster recovery and virus cleanup.
- Network Infrastructure Guidance for Teleworkers
Progent can assist small and medium-size companies to plan, implement and debug the network infrastructure needed to support remote workers. Aspects of network infrastructure for which Progent's experts can provide guidance include safe and efficient VPN connections, VDI desktop software, router configuration, wireless LAN design and deployment, and reliable Internet connections. To learn about Progent's network infrastructure consulting expertise for remote workers, visit network infrastructure expertise for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for all of a small company's production servers in a setting that not only provides the top level of dependability and expandability but that is also simple for customers to migrate to another support provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that permit companies with mixed networks to benefit dramatically on the costs of hardware, system maintenance, and IT management while getting world-class availability and an unparalleled level of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can handle the mixed- platform and loosely standardized networks common with small companies, and retains control of the licenses in the client's hands so that moving to a different virtualized host is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers expert online consulting support to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's low-cost ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to provide web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent consultant so that all potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Charleston, South Carolina Businesses
Progent's size, scope of technical skill, and experience with corporate network support enable small and midsize businesses to avoid the pitfalls associated with excessive dependence on thinly staffed service firms or freelance consultants.
Working with Progent's Experts enables your business to:
- Prevent Over Dependence on Freelance Support Consultants
For network support, small companies sometimes rely heavily on individual consultants. Although individual support providers have lower overhead than more substantial support organizations and can afford to charge apparently lower rates, freelancers are sometimes stretched to far to react rapidly to critical network problems. If an independent engineer is occupied with another customer, ill, on travelling, or in training, the lack of backup staff may force your company to go without assistance in case of a crisis. As your company grows, system unavailability or difficulties with line-of-business applications get more expensive. The dollars you believed you were saving on a freelancer can evaporate fast due to lower productivity. Also, when independent engineers confront new problems, the unavailability of a large consulting team to rely on for help requires them to train in place while your business ends up with the bill for their ongoing education.
- Have Access to Experts in Sophisticated IT Issues
Many small support firms or freelance engineers specializing in small company network support may excel at providing connect-the-dots solutions but lack the background to deal cost-effectively with complicated IT environments that have mixed operating systems, many sites, Voice over IP systems, remote clients, integrated financial and analytical applications, eCommerce, and custom business applications. Progent's background with worldwide enterprises and Progent's large team of specialists can be valuable to your business because enterprise environments are by nature complex, integration issues require in-depth understanding of in numerous technical areas, and reaching a high level of stability, availability, and security requires industry-proven processes.
- Create a Firm Basis for Seamless Growth
Small companies typically start with an IT system cobbled together on a shoestring budget. Lacking a solid architecture, a sequence of ad hoc fixes commonly get tossed on top of a marginal foundation. As a business evolves, stability and scalability problems can obstruct the productivity of the organization. These networks require thorough assessment, intelligent business planning, and in-depth experience to migrate to a network environment that will act as the solid foundation to meet current business needs and ease downstream growth.
- Partner with Solution Finders, Not Product Vendors
Smaller businesses need guidance and education to work through an ever more complicated array of technology options offered for enabling business growth and enhancing productivity. Businesses do not need a network consultant or support organization that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services exclusively. This allows Progent to match consulting services with the real interests of clients. Combining IT consulting and product selling can lead to a conflict where the recommended solution is built around a preselected vendor rather than being based on the actual requirements of a small business.
Get in Touch with Progent
In case your Charleston, South Carolina business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Assistance
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).