Quick, Low-cost Remote Computer Network Help for Charleston, South Carolina Small Businesses
For more than two decades, Progent has focused on delivering enterprise-quality network support to clients with small-business IT budgets. Progent has built a unique service solution that features a cost-effective, seamless virtual office network, custom online troubleshooting technology, a large team of engineers certified in a broad range of technical disciplines, a Call Center service model that maximizes responsiveness and ensures follow-up, a global team of remote service professionals, on-site support availability for the majority of most zip codes in the U.S., and a corporate culture committed to fixing technical issues in the least time and at the least cost to customers.
For larger companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal network service personnel. Co-sourcing can reduce expenses and help meet schedules for major projects like software development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of accredited consultants to assist your company to design and implement a sensible cloud computing strategy.
Main Technical Areas Serviced by Progent for Businesses in Charleston, South Carolina
Progent provides the support of qualified experts for all facets of business network technology deployed in small companies. Products and technologies supported by Progent include:
Service Delivery Alternatives for Charleston, South Carolina Companies
Progent has a variety of alternatives for providing small businesses with affordable computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing computer support is built on the Help Desk operational structure familiar to big IT groups. Progent's Helpdesk Support Model ensures fast response, thorough service records, reliable follow-up, and tight expense control across an array of IT service delivery alternatives that include online troubleshooting, in-person support, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine online service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can help customers to troubleshoot and repair hardware and software issues without the cost or delay of travel for onsite service visits. The background of Progent's IT engineers makes it possible to handle the majority of network issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time clients to address urgent situations and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional information about Progent's remote computer support expertise.
- Onsite Support
Progent provides on-site technical support for signed-up customers in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online service experts to deliver small businesses the best of both worlds: onsite support technicians when you require them plus the remote help of Progent's worldwide team of network engineers, security specialists, and business software programmers. The response time for on-site support visits is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite service. Find out more concerning why to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues. For details, see Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small businesses affordable availability of world-class IT professionals who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network security engineering, high availability network consulting, server virtualization solutions, plus configuration, programming and support for small business programs such as accounting, ERP, management reporting, CRM, and productivity software. Progent can help with one-time projects including site moves and major software upgrades, longer term initiatives such as business information application programming and customization, relational database application development and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response like data restoration and virus removal.
- Application Server Hosting
Progent can host key applications like Exchange and SQL Server to provide small businesses with higher levels of availability, security, and recoverability than is feasible using the class of internal data center that is achievable for the majority of small companies. Since Progent uses the same data centers that host the gear of some of the world's largest information technology organizations, Progent can save you the expense of building and maintaining the systems required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay current, security and efficiency is continually monitored, and systems are consistently archived and ready for complete and rapid recovery. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the top degree of availability and expandability but that is also simple for customers to transfer to another service firm or to move internally when your situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed package, can support the multi- OS and non- standardized environments common with small businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert online consulting support to help organizations of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Charleston, South Carolina Small Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with corporate IT consulting allow small and midsize businesses to avoid the problems associated with over dependence on thinly staffed service firms or freelance engineers.
Teaming with Progent's Experts enables your business to:
- Avoid Over Dependence on Freelance Support Consultants
For network services, small businesses often rely excessively on independent consultants. Although freelance support providers have lower overhead than larger support firms and can afford to bill nominally lower fees, they are often too busy to react rapidly to urgent problems. If a freelance consultant is busy with another client, sick, on vacation, or in class, the lack of backup personnel may require your company to wait for help during a crisis. As your small business grows, system downtime or difficulties with critical programs become more costly. The money you believed you were saving on a freelancer can disappear fast because of lower productivity. Also, when freelance consultants encounter unfamiliar problems, the unavailability of a big consulting team to count on for help requires them to train in place while your company ends up with the costs for their continuing training.
- Have Access to Expertise in Complex IT Issues
The majority of small service firms or freelance consultants who concentrate on small business IT support may excel at delivering connect-the-dots solutions but lack the experience to work efficiently with complicated network configurations that have a variety of platforms, multiple offices, Voice over IP systems, remote clients, integrated financial and operational applications, data-driven web sites, and custom business applications. Progent's background with global companies and Progent's large team of experts can be valuable to your business because enterprise environments are by nature complex, integration problems require in-depth understanding of in many technical disciplines, and achieving an acceptable level of robustness, availability, and protection calls for industry-proven processes.
- Build a Firm Foundation for Growth
Small companies typically start with a network implemented on a shoestring budget. Lacking a carefully designed architecture, a sequence of band-aid fixes commonly get thrown onto of a weak foundation. As a company grows, reliability and scalability issues can undermine the success of the organization. These environments need thorough assessment, smart business planning, and in-depth experience to migrate to an IT infrastructure that can provide the reliable basis to handle current business requirements and support downstream growth.
- Work with Solution Finders, Not Product Resellers
Smaller companies need guidance and insight to work through an increasingly complicated array of technology options available for accelerating business growth and enhancing productivity. They do not need a network consultant or support organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent provides consulting and services only. This allows Progent to align technical support services with the real interests of clients. Mixing IT consulting and product selling can lead to a situation where the proposed solution is built around a preselected technology rather than being based on the actual requirements of a small business.
If your Charleston, South Carolina company needs to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Remote Technical Assistance
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).