Quick, Low-cost Online Network Troubleshooting for Charleston, South Carolina Small Companies
For over two decades, Progent has focused on delivering world-quality network support to customers with small-company IT budgets. Progent has developed a unique service system that features a cost-effective, seamless virtual office infrastructure, custom online troubleshooting tools, a substantial team of engineers certified in a broad array of technical disciplines, a Help Desk Call Center operational model that promotes responsiveness and guarantees follow-up, a worldwide team of on-line troubleshooting professionals, in-person service options for the majority of most zip codes in the United States, and a company ethos focused on solving network issues in the shortest time and at the least cost to clients.

For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house network support group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as application design and development, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to accredited consultants to help your business to plan and execute your cloud computing strategy.

Primary IT Areas Supported by Progent for Office Networks in Charleston, South Carolina
Progent offers the support of accredited experts for all facets of business network technology deployed in small companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Options for Charleston, South Carolina Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, and network management. Progent's paradigm for delivering network support services is based on the Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Model ensures rapid support, comprehensive service records, consistent follow-through, and strict cost monitoring across a range of network support delivery alternatives that include remote repairs, onsite support, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair network issues without the cost or delay of travel for onsite support visits. The background of Progent's IT engineers makes it possible to resolve most IT issues quickly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration process for new clients to address urgent network problems and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn more information concerning Progent's online network troubleshooting services.

  • Onsite Support
    Progent provides on-site computer assistance for registered clients in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online support experts to give small businesses the ideal combination: on-premises service technicians when you need them plus the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more concerning how to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues. To learn more, refer to Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's roster of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting. To learn more, refer to Progent's Help Desk sharing services.

  • IT Consulting Expertise
    Progent provides small companies affordable access to world-class consultants who can provide assistance with critical technologies such as Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, network security engineering, high availability it system design, virtual server solutions, plus integration, programming and training for business software such as accounting, ERP, reporting, sales automation, and productivity suites. Progent can help with one-shot projects including office moves and major software migrations, extended initiatives such as upgrading an older MRP system to a current MS Dynamics 365 solution, database application programming and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network management, or urgent services like data restoration and virus removal.

  • Network Infrastructure Support Services for Teleworkers
    Progent can help small and medium-size companies to design, deploy and debug the network infrastructure to support teleworkers. Areas of network infrastructure where Progent's consultants can provide support include safe and efficient VPN connectivity, VDI desktop software, router configuration, wireless network planning and implementation, and reliable Internet access. To learn about Progent's network infrastructure expertise for a remote workforce, see infrastructure guidance for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's production servers in a setting that not only delivers the top level of dependability and extensibility but that is in addition simple for clients to migrate to a different service firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow businesses with mixed environments to benefit significantly on the expense of hardware, infrastructure support, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered package, can support the mixed- platform and non- standardized environments typical of smaller businesses, and keeps control of the software in the customer's hands so that moving to a different virtualized host is fast, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote consulting support to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine on-premises IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you�re making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Charleston, South Carolina Businesses
Progent's staff size, depth of information technology expertise, and experience with enterprise network support allow small businesses to sidestep the problems related to over reliance on thinly staffed support firms or individual consultants.

Working with Progent enables your company to:

  • Prevent Over Reliance on Individual Support Consultants
    For IT services, smaller companies often rely heavily on independent consultants. Though individual support providers carry lower overhead than larger IT service firms and can afford to bill apparently lower rates, individuals are frequently too busy to respond quickly to critical problems. If a freelance engineer is busy with different customer, ill, on vacation, or in training, the lack of backup staff may require your company to go without help during an emergency. As your company expands, network downtime or difficulties with line-of-business programs get more costly. The dollars you believed you were saving on an independent consultant can be eaten up fast due to lost productivity. In addition, when independent consultants encounter unfamiliar problems, the lack of a large engineering team to count on for advice forces them to train on the job while your business ends up footing the bill for their ongoing training.

  • Have Access to Expertise in Advanced Network Solutions
    Many smaller support firms or independent engineers who concentrate on small business IT support are capable of providing connect-the-dots solutions but don't have the seasoning to work cost-effectively with complex network infrastructures that have a variety of platforms, many offices, Voice over IP implementations, remote clients, interconnected financial and operational applications, data-driven web sites, and specialized business applications. Progent's experience with global companies and Progent's large team of experts can benefit your business because big-company environments are characteristically complicated, support issues demand in-depth knowledge in many technical areas, and achieving a high level of robustness, availability, and security requires enterprise-proven best practices.

  • Create a Firm Basis for Growth
    Small companies typically begin with a network implemented on a shoestring budget. Lacking a carefully designed basis, a sequence of improvised repairs commonly get piled onto of a weak foundation. As a business evolves, stability and scalability problems can hinder the productivity of the business. Such environments need proper evaluation, intelligent strategic analysis, and broad-based expertise to migrate to an IT infrastructure that will act as the solid foundation to meet current business requirements and support future growth.

  • Team with Solution Finders, Not Product Resellers
    Small companies need guidance and education to work through an increasingly complex maze of IT options offered for accelerating growth and improving efficiency. Businesses do not need a network engineer or service organization that tries to promote a product. Progent avoids conflicts of interest by not selling any products. Progent offers services and expertise exclusively. This permits Progent to match consulting support services with the genuine needs of customers. Combining IT consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined vendor instead of being based on the true requirements of a client.

How to Contact Progent
If your Charleston, South Carolina business needs to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Help
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Microsoft Small Business Server (SBS) is an affordable suite of essential servers that provides the foundation for a powerful but manageable IT network. The inter-connectivity demands of the Microsoft .NET components bundled with Small Business Server 2011 requires a network consultant with hands-on expertise and extensive experience in planning and implementing effective end-to-end business technology systems. Progent's Microsoft-certified consultants have broad backgrounds with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This experience ensures you success in installing, managing, and troubleshooting network environments powered by the SBS suite of servers and applications.

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    Microsoft SQL Server 2016 introduces major enhancements in speed, scale, data security, uptime, mobile computing support, and built-in business intelligence. Innovations include PolyBase for processing structured and unstructured files simultaneously for big data applications, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over on-premises and cloud-based resources. Progent's Microsoft-certified consulting team can deliver online and on-premises support to assist organizations of any size to implement, administer or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft products including Windows Server, Exchange, SharePoint, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager.

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    • Les Kent has a 35-year history of effective network integration, business management, sales, and operations. He has demonstrated a talent for creating elegant information technology solutions in his roles as as a system designer, software developer, project manager, deployment expert, and troubleshooter for small businesses, start-ups, and major corporations.

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    Microsoft Mac Office allows Mac users to run the world's most familiar office productivity applications. Progent's Apple-certified Macintosh consultants can help you configure Mac Office on a mixed-platform network that incorporates Apple OS X and Windows computers so that Mac users can access the latest features in Microsoft Word, Excel, PowerPoint and Entourage in order to share information and network resources with co-workers who run Windows. Progent's consultants have expertise with both Apple Macintosh and Windows technology and can support networks that combine Mac with Microsoft Windows systems with complete resource sharing, or networks which carefully restrict sharing between Apple Mac and Windows systems.

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    Microsoft Forefront Threat Management Gateway 2010 builds on the proven security technologies of ISA Server and offers a centrally managed web gateway that acts as a one-server solution for a variety of security functions including an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, application proxy, VPN control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security logging and reporting capabilities, allows custom reporting generated by SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual server to lower costs and improve availability. Progent's Microsoft consultants can assist your company to plan and execute test and production implementations; interface Microsoft Forefront TMG 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server, and SharePoint 2010; set up Forefront TMG 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and provide continuing support and troubleshooting. Progent's consultants can also assist you to migrate economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.

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    Progent's Cisco CCIE-certified IP phone and video IP phone experts can assist your business to integrate, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified CM, formerly named CallManager, or with Unified Communications Manager Express to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent can provide support with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP trunking, deploying ISR routers with CUBE internetworking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.

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    Progent can supply small companies with an IT management expert who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can offer strategic direction to help you integrate appropriate IT products to enhance business operations so they match better with your corporate goals. Your business can create and implement a well thought out information technology strategy without absorbing the cost of a full-time Chief Information Officer.

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    Progent's Microsoft-certified consultants offer remote or onsite expertise to assist businesses of all sizes to plan, implement, administer, and repair a backup/recovery system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to upgrade from earlier versions of Data Protection Manager or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud-based, or hybrid environments. Progent can provide occasional help for resolving particularly stubborn issues, or comprehensive project management support. Progent can also help you to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.

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    Progent’s IT outsourcing packages offer economical computer consulting for medium-size companies. Whether it involves planning network architecture, creating an in-house Help Desk or using an outside one, rolling out a new email system, monitoring your network, or building a web-based business application, outsourcing your network engineering services can smooth out expenses and minimize uncertainties, permitting network support expenses to increase in a more moderate and manageable manner than is feasible by assembling a bulky, knowledgeable in-house IT organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you create a secure and highly available network foundation for your critical Windows-powered business software including Windows 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server 2008.

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