Low-cost Computer Support from Microsoft and Cisco certified Consultants for Companies in Charleston, SC
By offering world-class support whenever you need it, making available in-depth expertise for key business applications, offering high-value services like virtual data center hosting, billing solely for services delivered, and requiring no setup or retainer fees for standard services, Progent enables your company to maximize the competitive value of your information network and minimize support expenses. Progent appreciates that information system security, dependability, and performance are just as important to small companies as to large enterprises but that small organizations don't have the leverage to spend heavily in information technology and in-house support staffs. Progent's basic competitive advantage is that no IT consulting firm can match Progent's ability to deliver the IT support your company requires when you require it and at prices you can afford.

For larger companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal network service personnel. Co-sourcing can save money and help meet schedules for major IT initiatives such as software programming, business continuity planning, network security evaluations, office consolidations, or technology migrations.

Progent can in addition offer the services of certified consultants to assist your company to plan and implement your cloud computing strategy.

Core Practice Areas Supported by Progent for Charleston, South Carolina Business Networks
A Microsoft-certified Partner IT service company that maintains a large group of Cisco Premier CCIE network infrastructure experts and Apple certified consultants, Progent provides emergency troubleshooting and low-cost online consulting to Charleston, SC companies for a broad range of computer technologies such as:

Support Delivery Options Available for Charleston, South Carolina Businesses
Progent offers a selection of options for providing small businesses with cost-effective IT services for troubleshooting, system architecture, and IT administration. Progent's model for delivering IT support is built on the Help Desk structure familiar to larger IT groups. Progent's Contact Center Service Model ensures fast support, comprehensive service documentation, dependable follow-up, and strict cost monitoring across a range of IT service delivery options that include remote troubleshooting, in-person support, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center provides emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can assist clients to analyze and repair hardware and software problems without the cost or time loss of on-premises service visits. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-based signup procedure for first-time customers to accommodate emergency situations and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn more details concerning Progent's remote computer support expertise.

  • On-site Support
    Progent offers on-site technical support for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote support engineers to give small businesses the optimal solution: hands-on support technicians when you need them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The wait time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more details about how to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, refer to Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, refer to Progent's shared Help Desk services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can deliver help with critical technologies including Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network security consulting, fault tolerant network consulting, server virtualization strategies, plus configuration, customization and support for small business programs including accounting, ERP, management reporting, CRM, and office productivity packages. Progent can help with short-term projects such as office relocations and massive system migrations, longer term projects like upgrading a legacy MRP platform to a modern MS Dynamics 365 package, database software programming and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent response like data restoration and virus cleanup.

  • Network Infrastructure Consulting Services for Telecommuters
    Progent can help small and mid-size businesses to design, deploy and debug the infrastructure to support remote workers. Aspects of network infrastructure where Progent's experts can provide support include safe and convenient VPN connections, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN planning and deployment, and reliable Internet connections. For details about Progent's infrastructure consulting expertise for at-home workers, refer to network infrastructure guidance for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize organization's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is also easy for customers to transfer to another service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, system support, and network administration while getting world-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can handle the mixed- platform and non- standardized environments typical of smaller businesses, and keeps control of the software in the client's hands so that migrating to a new virtual system is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote support to help companies of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex collection of infrastructure technologies including firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-Certified security experts, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of network security and can assist with advanced security programs like SIEM solutions to help companies meet industry guidelines and statutory mandates for IT data protection and incident reporting.

The scope and size of Progent's consulting team offer a unique array of benefits to clients trying to increase the productivity of their IT network within a reasonable budget. These advantages include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, at the front lines of network support, executing a broad range of IT projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not only expert technical help, but also a consultant with field-tested methods for solving actual IT problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for remote support and on-site visits by the minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no registration charge and requires no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates major invoices for fast fixes. Another advantage of by-the-minute pricing is that clients won't be tempted to permit minor issues to stay unaddressed until they become big problems. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service firms who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each consultant to every customer. The practice of detailing and organizing service activity allows more efficient service and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces little competition. Small businesses who work with freelance consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Charleston, South Carolina company wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

An index of content::

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    Progent's certified consultants can help you analyze the potential benefits of Hyper-V-powered server virtualization for your business, perform test installations to validate Hyper-V's operation with your production applications, assess your network infrastructure for optimal operation with virtual server technology, assist you in migrating to Microsoft Windows Server 2008 and setting up Hyper-V, train your network management personnel to track and manage Hyper-V, provide expert consulting help for improving the protection of your virtual machines, establish and validate disaster recovery processes that maximize system availability, and deliver ongoing consulting and technical support including low-cost online repair and comprehensive Help Desk services.

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    Immediate Exchange Server 2000 Help and Support

    Progent is one of the most expert information technology consulting companies for creating e-mail solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses get all the benefits of Exchange 2000 under common situations including updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 Server support.

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    Largest Remote Troubleshooting Microsoft SQL Server 2017

    Progent's certified SQL Server 2017 experts can assist you to plan and carry out an efficient migration from your current SQL Server databases and applications to SQL Server 2017.

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    Colocation Support and Integration

    Progent's data center support services are intended for companies with equipment located at IDCs or data center colo hosting sites and in need of timely in-person service at the colo site plus remote support from Microsoft and Cisco Certified experts. Progent offers a complete range of IDC and data center and colocation support services including system topology analysis, Windows and Linux server integration and maintenance, troubleshooting for server and communications networking, design and deployment of non-stop configurations, defining and deploying layered security defenses, firewall configuration and support, designing load balancing solutions, and creating high-availability server clustering configurations.

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    VMware's popular Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.

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    Progent's certified information technology experts can provide Windows Server 2016 migration consulting services to assist businesses of all sizes to design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can help your company to assess the value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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    Progent's background providing Microsoft .NET support and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools make it possible to design custom line-of-business applications and eCommerce solutions that operate seamlessly with Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting consultants can show you how to create reports that allow you to analyze your business more effectively, transforming raw information into useful insights into your business.

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    Progent has extensive experience providing a full-spectrum of remote IT consulting and emergency troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the pioneers in providing expert remote IT consulting and has delivered network support to clients in all 50 states. Online support saves travel expenses and resolves issues faster than onsite support.

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    Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.

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    Progent's webinars offer small businesses the cost savings, ease, and flexibility of virtual learning plus the proven pedagogic methods of seasoned teachers who use sophisticated collaboration software to emulate live, interactive learning environments. Progent offers online training for key desktop software including components of Microsoft Office such as Excel, Word, Access, and Project: Microsoft Dynamics accounting and reporting solutions including MS Dynamics GP (Great Plains); as well as other popular desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, optimizing and troubleshooting Microsoft SCOM solutions and can provide organizations of any size expert online or on-premises consulting services for SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that provides the performance and availability required to watch over your datacenter effectively, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also help you to import and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure and Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or onsite troubleshooting to help you to fix serious problems uncovered by System Center 2012 Operations Manager.

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    System Center Configuration Manager 2016 automates software provisioning across multiple sites, centralizes security and compliance settings control, inventories network assets, guards against company data leakage, provides health reporting, allows secure self service, and delivers a single control mechanism for managing mixed-OS networks based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration specialists can assist you with any aspect of designing, implementing, using and troubleshooting a SCCM 2016 deployment for on-premises, cloud-based, or hybrid networks.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size organization's servers in a solution that gives the highest degree of availability and scalability and is in addition simple to move to any data center. ProSight Virtual Hosting and management options are based upon proven virtualization platforms that enable small and midsize businesses with multi- platform IT systems to save dramatically on the costs of capital equipment, system maintenance, and IT management while achieving enterprise-class fault tolerance and an unmatched level of vendor independence.

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    Remote 24x7 monitoring, proactive alerts, and periodic analytical reporting are vital to maintaining the proper operation of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management technology has progressed so far that companies of all sizes can afford a level of protection that was previously reserved for large enterprises. Progent offers several Remote Monitoring and Management solutions available as low-cost service packages designed to assist your company to identify and fix a most IT network issues before they can disrupt productivity.

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    Progent can provide one-on-one education designed for people who want to expand their knowledge of the Apple macOS and OS X platform, Apple Mac hardware, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual online training for Mac applications.

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    Progent's proven ransomware recovery consultants can assist your business to reconstruct an IT network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

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    Progent offers nationwide remote technical support and troubleshooting services for businesses who run UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX and Microsoft Windows technology. Online technical support offers maximum leverage for your information technology dollar by protecting user efficiency and limiting the hours charged for network repair services. Advanced online access technology and skilled technicians and engineers allow Progent to handle most network issues without wasting time and money by going to your site. In most of cases your network problems can be remediated over the phone or via a mix of phone help and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP and ISSAP certified security specialists to assist you with the most difficult system problems.

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    Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local support organizations who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports transmitted by every staff member to every client. The practice of documenting and organizing support records results in more efficient service and avoids a slew of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.

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    Progent's certified consultants can help you evaluate the potential benefits of Hyper-V-powered server virtualization for your business, perform test installations to verify Hyper-V's operation with your production applications, evaluate your network and server infrastructure for optimal operation with virtualization solutions, help you in upgrading to Microsoft Windows Server 2008 and setting up Windows Hyper-V, educate your network management personnel to track and administer Hyper-V, provide world-class consulting support for improving the security of your virtual machines, design and test business continuity processes that maximize network uptime, and provide continuing consulting and maintenance including affordable online troubleshooting and turn-key Help Desk outsourcing.

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    Progent's Office and Microsoft 365 consultants can assist companies of any size to incorporate Office desktop and Microsoft 365 applications such as Office Excel, Word, PowerPoint, Outlook, Access, Project and Publisher into a cohesive solution that offers fast return on investment and enables better business outcomes. Progent can help you to interface Office or Microsoft 365 apps with each other and with additional key Microsoft platforms including SharePoint, Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent's consultants can also help you to resolve compatibility issues between different releases of Office desktop and can provide live online instruction to individuals and groups.

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    Cisco has developed a full array of routers that includes routers designed to deliver the protection, bandwidth, and reliability demanded by customers from small businesses to global enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and backup power for improved reliability and network uptime. Progent can help you select and integrate Cisco routers to build a solid foundation for your IT system and to make it economical to expand as you add new users, open new offices, install new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS platform, such as the Cisco 800 family of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Series Routers.

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    Microsoft Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers SMBs a single soultions for financials, inventory, operations control, capacity planning, procurement, sales and marketing, supply chain management, and business reporting. Progent's Dynamics Business Central consultants can assist company to manage your legacy Dynamics NAV system or migrate efficiently to a cloud-based, on-premises, or hybrid deployment.

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    The Helpdesk support delivery model used by Progent offers small and midsize companies an efficient alternative to dependence on independent consultants by offering broad technical knowledge shared by numerous support teams, optional 24x7 availability of urgent help, escalation capability to top-level engineers for solving even the most difficult issues, service consistency and reliability, prompt follow through overseen by seasoned IT service administrators, a choice of easy-to-use ways for initiating service tasks, plus excellent progress transparency enabled by trouble ticket tracking and available through a web-based portal.

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    Microsoft SQL Server 2005 offers indispensable, familiar tools to IT professionals as well as to network users, lessening the complexity of creating, integrating, managing, and using enterprise information and database programs on platforms ranging from mobile devices to enterprise data networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for a network consulting firm with hands-on experience and wide knowledge in planning and building information-based, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.

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    Microsoft 365 Exchange Online lets you use cloud-resident virtual machines, mailboxes and other email infrastructure to lower hardware costs and administrative overhead. You can configure Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid solution that incorporates both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly online technical support to help your organizations to evaluate the potential advantages of Exchange Online, design a network topology that aligns with your functional requirements and IT budget, carry out a non-disruptive migration from your existing Exchange organization to one that incorporates Microsoft 365 Exchange Online, train your management team and users, and provide as-needed consulting and technical support.

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    Progent's Cisco certified Wi-Fi consultants offer affordable online and on-premises support for both legacy and current Wave 2 Aironet wireless access points (APs) and Progent can assist your business to plan and maintain wireless environments that incorporate indoor and outdoor/industrial Aironet access points.

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    Progent provide businesses of any size world-class network online or in-person consulting for information systems powered by Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified IT consulting experts also offer security consulting for companies ranging from the small office to the global enterprise.

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    Microsoft Small Business Server is a low-cost suite of server products that provides the foundation for a powerful but easy-to-manage information. The inter-connectivity demands of the Microsoft .NET functions included with Small Business Server calls for a network consultant with real-world background and extensive knowledge in designing and building effective end-to-end information technology systems. Progent's Microsoft-certified experts have extensive backgrounds with the technologies incorporated in SBS 2011 and SBS 2008. This experience ensures you success in installing, administering, and servicing network environments based on the Microsoft SBS line of servers and applications.

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    Small to mid-sized businesses can now get all the advantages of Microsoft System Center Operations Manager 2007 and also have quick access to Progent's Microsoft certified IT support experts. With Progent's affordably priced IT support packages, mid-size organizations can choose a simple co-sourcing package based on Operations Manager 2007 with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to provide small and midsize business networks world-class availability, security and performance.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.

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    Progent provides several basic kinds of Helpdesk support including Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals gives your customers instant access to a dependable support resource with years of experience delivering phone support and remote access troubleshooting for networks powered by Microsoft technology. Progent's concentration is on earning the support Call Center a positive image as a solid contributor to company productivity. Progent's target is to fix and not merely report problems.

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    Progent's Microsoft certified experts provide small and mid-size companies enterprise-level consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to deliver critical applications quickly and automatically to specified users, reduce product expense and adhere to licensing agreements by determining usage profiles, improve Windows protection by improving your awareness of vulnerability and by delivering targeted patches, manage your external workforce through industry standards independent of connection or geography, and reduce operational costs by fully exploiting the management functions incorporated into Windows. Progent's SMS engineers can help you use SMS economically for automated software and application deployment, security patch administration, and resource monitoring management including program and hardware inventory.

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    Progent's network consultants can help you evaluate the possible advantages of Hyper-V-powered virtualization for your company, perform pilot implementations to validate Hyper-V's operation with your production applications, evaluate your network architecture for smooth performance with virtual server solutions, assist you in upgrading to Windows Server 2008 and setting up Hyper-V, educate your IT staff to track and manage Hyper-V, offer world-class consulting support for enhancing the security of your virtual servers, design and validate business continuity procedures that maximize network availability, and deliver ongoing consulting and maintenance including affordable remote repair and turn-key Help Desk outsourcing.

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    Widows Server 2012 R2 Hyper-V enhances server virtualization in critical areas including multitenancy, agile infrastructure, cloud readiness, expandability and performance, and high availability. Progent's Microsoft-certified consultants can help your company to take advantage of Hyper-V to install and manage virtual servers to reduce IT costs and improve productivity.

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    Microsoft SQL Server 2016 offers major improvements in performance, capacity, security and compliance, availability, BOYD support, plus built-in BI. Innovations include PolyBase for handling SQL and NoSQ files simultaneously for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and seamless management of local and cloud operations and services. Progent's Microsoft-certified consultants can deliver online and onsite support to help businesses of any size to implement, manage or debug any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Even if your company has a small computer services staff and a modest IT budget, your information network can still feature the same high availability and responsiveness that once needed a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-certified network professionals, the most recent network management products for 24x7 monitoring and threshold alarms, and economical service programs such as a help desk call center to keep your vital business applications and hardware operating.

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