Fast, Affordable Online Network Assistance for Charleston, South Carolina Small Companies
For over twenty years, Progent has focused on providing enterprise-quality computer support services to clients with small-company budgets. Progent has built a unique service system that includes a low-overhead, seamless virtual office network, custom online repair tools, a substantial pool of consultants accredited in a wide array of technical disciplines, a Help Desk operational structure that promotes responsiveness and guarantees follow-through, a worldwide group of remote service experts, in-person service dispatching for the majority of most zip codes in the United States, and a company ethos focused on solving network issues in the shortest time and at the lowest cost to customers.

For larger businesses, Progent offers co-sourcing and project management support to supplement the skills of your in-house network support personnel. Co-sourcing can reduce expenses and minimize technical risks for big projects like software design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to certified experts to assist your business to plan and implement a sensible cloud computing strategy.

Key Products and Technologies Serviced by Progent for Business Networks in Charleston, South Carolina
Progent provides the support of certified experts for all facets of information technology found in small companies and local governments. Products and technologies serviced by Progent include:

Support Delivery Options for Charleston, South Carolina Companies
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering network support is based on the Call Center structure common to big IT support groups. Progent's Help Desk Service Model ensures rapid response, comprehensive service documentation, dependable follow-up, and strict expense monitoring for an array of IT service delivery modes that include remote repairs, onsite support, high-end consulting, plus server hosting.

  • Online Support
    Progent’s Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can help clients to analyze and fix hardware and software problems without the cost or delay of in-person service visits. The experience of Progent's IT engineers makes it possible to resolve most network issues quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for first-time clients to address urgent situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's online network troubleshooting services.

  • On-site Support
    Progent offers onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online service engineers to deliver small companies the ideal combination: in-person support technicians when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business application developers. The wait time for in-person support calls is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more concerning how and why to register for Progent's onsite network support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, refer to Help Desk Services for Small Businesses.

  • Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can deliver assistance with vital products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network protection consulting, non-stop network consulting, virtualization strategies, plus integration, customization and support for small business applications such as financials, ERP, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including office moves and major system migrations, longer term projects like business information application programming and customization, relational database application programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for key applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher degrees of dependability, security, and performance than is feasible with the class of on-site data center that is achievable for the majority of small companies. Because Progent uses the same data centers that host the gear of many of the world's biggest IT organizations, Progent can eliminate the cost of building and maintaining the systems required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs remain updated, security and performance is continually monitored, and systems and data files are regularly backed up and available for full and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small company's servers in an environment that not only provides the highest degree of fault-tolerance and scalability but that is also convenient for customers to migrate to a different service provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit companies with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT management while getting enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered service, can handle the multi- OS and loosely standardized environments common with small companies, and keeps ownership of the software in the customer's possession so that moving to a different virtual host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced remote consulting to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Charleston, South Carolina Small Businesses
Progent's staff size, breadth of technical expertise, and experience with enterprise IT consulting allow small businesses to sidestep the pitfalls related to excessive reliance on thinly staffed support organizations or freelance consultants.

Teaming with Progent's Experts enables your company to:

  • Prevent Over Reliance on Freelance Support Consultants
    For network support, smaller businesses sometimes depend heavily on freelance engineers. Though individual service providers have lower expenses than more substantial support firms and can typically bill apparently lower fees, individuals are sometimes stretched to far to react quickly to critical problems. If a freelance consultant is occupied with different client, sick, on vacation, or in training, the lack of replacement staff may require your business to wait for help during an emergency. The more your small business grows, network downtime or problems with line-of-business applications get more costly. The money you believed you were saving on a freelancer can evaporate quickly due to lost productivity. Also, when freelance engineers encounter new problems, the lack of a big engineering team to rely on for help requires them to learn with the meter running while your company winds up with the costs for their continuing education.

  • Have Access to Certified Professionals in Complex Information Technology Issues
    Many small service organizations or freelance engineers focused on small business network consulting may excel at delivering routine solutions but don't have the seasoning to deal cost-effectively with complex network environments that have mixed operating systems, numerous offices, VoIP systems, mobile workers, interconnected financial and operational applications, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's large group of experts can be valuable to your company because enterprise environments are by nature complicated, support issues demand in-depth knowledge in many technical areas, and reaching an acceptable level of stability, reliability, and security requires enterprise-tested processes.

  • Build a Solid Foundation for Growth
    Small businesses often start with a network implemented on a shoestring budget. Without a solid architecture, a sequence of ad hoc repairs commonly get thrown on top of a tenuous foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. Such networks require thorough assessment, intelligent strategic analysis, and broad-based expertise to upgrade to an IT infrastructure that can act as the solid basis to meet critical business requirements and support future expansion.

  • Team with Solution Providers, Not Resellers
    Smaller businesses require direction and education to navigate through an ever more complex maze of IT alternatives offered for enabling business growth and improving efficiency. Businesses do not need an IT engineer or support organization that attempts to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides services and expertise only. This permits Progent to align technical support with the real needs of customers. Mixing IT consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined technology instead of being based on the true requirements of a customer.

Contact Progent
In case your Charleston, South Carolina business needs to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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