Quick, Low-cost Online Computer Network Assistance for Charleston, South Carolina Small Companies
For over two decades, Progent has specialized in providing enterprise-quality IT support services to customers who have small-business IT budgets. Progent has built a powerful support solution that includes a low-overhead, seamless virtual office infrastructure, custom remote troubleshooting tools, a substantial pool of engineers accredited in a wide array of IT disciplines, a Help Desk Call Center service model that promotes responsiveness and ensures follow-through, a global team of on-line support professionals, on-site service dispatching for the majority of most zip codes in the United States, and a company culture focused on solving network issues in the shortest time and at the least cost to customers.

For mid-size and large companies, Progent offers co-sourcing services to reinforce the skills of your internal network support personnel. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like software development, business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to accredited consultants to help your company to design and execute your cloud computing strategy.

Key Products and Technologies Supported by Progent for Companies in Charleston, South Carolina
Progent's nationwide group of certified support professionals offers assistance for virtually all facets of network technology used by organizations of all sizes. Areas served by Progent in Charleston include:

Support Delivery Alternatives Available for Charleston, South Carolina Businesses
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's model for providing computer support services is built on the Help Desk structure common to big IT support groups. Progent's Contact Center Service Model promotes fast response, comprehensive service records, dependable follow-up, and tight cost monitoring across a range of network support delivery options that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progent’s Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and fix hardware and software issues without the cost or delay of on-premises support visits. The experience of Progent's network consultants allows them to handle the majority of IT problems rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time clients to address emergency network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out additional details about Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent offers on-site computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's remote support experts to give small and midsize businesses the best of both worlds: onsite support technicians when you require them plus the remote help of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The response time for in-person service calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more about why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for small and midsize businesses and local governments who need fast and reliable support from an online Help Desk with effective telephone support, online repair tools, and enough technical strength for full escalation. Since small and midsize companies typically have limited IT budgets and can provide scant management attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to make sure that small business information systems stay productive. Read more concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection engineering, high availability it system design, virtual server strategies, plus configuration, programming and training for small business applications including accounting, operations, management reporting, sales automation, and productivity software. Progent can help with one-time projects including site relocations and massive software upgrades, longer term projects like management analytics application development and support, relational database application development and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent services like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of reliability, protection, and recoverability than is possible using the type of on-site data center that is practical for the majority of small organizations. Because Progent uses the same facilities that host the gear of some of the world's biggest information technology companies, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class environmental control, electrical backup, and redundant Internet access. For managed applications, Progent can also make sure that patches and service packs remain updated, protection and efficiency is continually monitored, and systems and data files are consistently archived and ready for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for all of a small company's servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is in addition easy for clients to migrate to another service firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is based on proven virtualization technologies that allow small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT administration while getting enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can handle the mixed- platform and loosely standardized environments typical of smaller companies, and retains ownership of the licenses in the client's hands so that moving to a different virtualized system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote support to help organizations of any size integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize local resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that any potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-certified cybersecurity experts, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on system security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory requirements for network data protection and reporting.

The breadth and size of Progent's engineering team bring a powerful set of benefits to companies wishing to increase the business value of their information network within a realistic budget. These advantages include:

  • Best Practices
    Progent’s team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry experience, at the forefront of network service, executing a broad variety of IT tasks for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class IT capability, but also a support engineer with proven methods for fixing actual IT problems efficiently. Find out more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for phone service and on-premises help by the minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and asks no retainer for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates king-size invoices for quick fixes. An additional benefit of by-the-minute invoicing is that clients are less tempted to allow less critical problems to fester until they grow into major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by each staff member to each customer. The practice of detailing and organizing support records results in more efficient service and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces little competition. Small businesses who work with freelance consultants or who maintain internal IT staffs gain when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and efficient. Read additional information about Progent's knowledge transfer services.

Contact Progent
If your Charleston, South Carolina business wants to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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