Professional Remote Help for Charleston, South Carolina Small Business Computers from Microsoft Certified Engineers
Small companies have typically been ignored by large network service firms. Some small companies allow themselves to become overly dependent on freelance engineers or small consulting firms who don't have the size or comprehensive skill sets to respond quickly or efficiently to technical crises. Other small companies resort to mass-market service firms staffed with personnel trained to offer by-the-numbers solutions to ordinary problems but who do not have the experience and versatility to handle the variety of configurations and lack of standardization typical of small company information systems.
Progent's proven methodology for providing low-cost and successful technical service to small businesses has made Progent among the premier Microsoft-certified network consulting organizations in the United States. Progent has delivered remote help to companies in every state in the country (See Progent's customer testimonials).
For larger companies, Progent offers co-sourcing services to add to the skills of your in-house IT support staff. This can reduce expenses and minimize technical risks for major projects such as application design and development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can also offer access to accredited consultants to assist your company to design and execute a sensible cloud strategy.
Core Practice Areas Serviced by Progent for Office Networks in Charleston, South Carolina
Progent offers the support of qualified consultants for all facets of business network technology deployed in small and midsize companies. Products and technologies supported by Progent's consultants include:
Support Delivery Alternatives for Charleston, South Carolina Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, and network management. Progent's paradigm for delivering computer support is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Helpdesk Support Mechanism ensures rapid support, comprehensive service documentation, consistent follow-up, and strict expense control across an array of network service delivery modes that include online repairs, in-person support, and high-end consulting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Service
Progent's Technical Response Center (TRC) offers urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can assist clients to troubleshoot and fix hardware and software issues without the cost or delay of travel for onsite support calls. The background of Progent's IT engineers makes it possible to handle most IT issues rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based signup process for new customers to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's remote network support expertise.
- On-site Service
Progent provides on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote service experts to deliver small companies the ideal combination: onsite support professionals when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The wait time for in-person service calls is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details concerning how and why to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most problems. For details, refer to Online Help Desk Services for Small Businesses.
- Shared Help Desk Services
Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and metrics. For more information, see Progent's Help Desk sharing services.
- IT Consulting Services
Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network security engineering, fault tolerant network engineering, virtualization strategies, plus integration, programming and training for small business programs such as financials, ERP, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects including office moves and massive system upgrades, longer term initiatives such as customizing an older MRP platform to a current MS Dynamics or Dynamics 365 package, relational database application programming and DBA support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like disaster recovery and virus cleanup.
- Network Infrastructure Consulting Expertise for Teleworkers
Progent can assist small and medium-size companies to plan, set up and troubleshoot the network infrastructure for at-home workers. Areas of network infrastructure for which Progent's experts can provide support include safe and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network planning and implementation, and reliable Internet connectivity. For details about Progent's infrastructure consulting expertise for teleworkers, go to infrastructure guidance for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of availability and expandability but that is also easy for clients to transfer to a different service firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit businesses with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and IT management while achieving world-class availability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can support the multi- OS and non- standardized networks common with small companies, and keeps ownership of the software in the client's hands so that moving to a new virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide expert online consulting to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Charleston, South Carolina Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate network support enable small companies to sidestep the pitfalls associated with excessive reliance on small service organizations or individual consultants.
Working with Progent enables your small business to:
- Prevent Excessive Reliance on Freelance Support Consultants
For IT services, small businesses sometimes rely excessively on independent consultants. Though individual support providers carry lower expenses than more substantial IT service organizations and can afford to charge apparently smaller fees, they are frequently too overworked to respond rapidly to urgent problems. If a freelance consultant is occupied with another client, ill, on travelling, or in class, the lack of replacement personnel may force your business to go without assistance during an emergency. As your company grows, system downtime or difficulties with critical applications become more expensive. The money you thought you were conserving on a freelancer can disappear fast due to lower productivity. Also, when freelance consultants confront unfamiliar technologies, the unavailability of a big engineering group to depend on for help forces them to learn in place while your business winds up with the bill for their continuing education.
- Have Access to Certified Professionals in Advanced Information Technology Issues
Many small support organizations or freelance engineers focused on small company network consulting may excel at delivering connect-the-dots solutions but lack the experience to work efficiently with complicated network configurations with mixed platforms, numerous locations, Voice over IP implementations, mobile workforces, integrated accounting and analytical applications, eCommerce, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive staff of specialists can benefit your business because big-company networks are by nature complicated, support problems require in-depth knowledge in many technical disciplines, and achieving an acceptable level of stability, reliability, and protection calls for industry-tested best practices.
- Create a Firm Basis for Growth
Small companies typically begin with a network cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of ad hoc fixes often get thrown on top of a weak foundation. As a business evolves, reliability and scalability issues can hinder the success of the business. Such networks need thorough assessment, smart strategic planning, and in-depth expertise to migrate to a network infrastructure that can provide the solid basis to handle current business needs and ease future expansion.
- Work with Solution Finders, Not Resellers
Small companies need direction and education to work through an ever more complicated array of IT options offered for accelerating growth and enhancing efficiency. They do not need a network consultant or service firm that attempts to promote products. Progent eliminates conflicts of interest by not selling any products. Progent provides services and expertise only. This allows Progent to match technical support services with the real interests of customers. Mixing IT consulting and product reselling can result in a situation where the proposed solution is based on a preselected technology instead of being driven by the actual needs of a customer.
In case your Charleston, South Carolina company needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).