Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware attacks are commonly unleashed on weekends and at night, when IT staff are likely to be slower to recognize a break-in and are least able to mount a quick and forceful response. The more lateral progress ransomware is able to manage within a victim's network, the more time it takes to recover core IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to complete the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware experts can assist organizations in the Charleston metro area to locate and isolate breached servers and endpoints and guard undamaged resources from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Charleston
Current variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any accessible system restores. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively knocks the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a settlement fee for the decryption tools required to unlock encrypted files. Ransomware attacks also try to exfiltrate information and hackers demand an extra payment for not publishing this data or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can be a major issue according to the nature of the stolen data.

The recovery work subsequent to ransomware attack has a number of distinct stages, the majority of which can be performed in parallel if the response workgroup has enough people with the necessary skill sets.

  • Quarantine: This urgent first step involves arresting the lateral progress of ransomware within your network. The longer a ransomware attack is allowed to run unrestricted, the longer and more expensive the restoration effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment activities include isolating infected endpoints from the rest of network to restrict the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the IT system to a minimal acceptable level of capability with the shortest possible delay. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This activity also requires the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and line-of-business applications, network topology, and secure endpoint access management. Progent's recovery team uses advanced workgroup platforms to coordinate the complicated restoration effort. Progent understands the importance of working quickly, continuously, and in concert with a customer's management and IT group to prioritize tasks and to get critical services back online as quickly as feasible.
  • Data recovery: The effort necessary to recover files damaged by a ransomware attack varies according to the condition of the systems, how many files are encrypted, and what restore methods are needed. Ransomware attacks can take down critical databases which, if not carefully shut down, might have to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other mission-critical platforms depend on Microsoft SQL Server. Some detective work could be required to find undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were off line during the ransomware attack.
  • Setting up modern antivirus/ransomware protection: Progent's ProSight ASM utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized companies the benefits of the identical anti-virus tools deployed by some of the world's largest enterprises including Walmart, Citi, and NASDAQ. By delivering in-line malware blocking, classification, mitigation, recovery and forensics in one integrated platform, ProSight Active Security Monitoring lowers total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the insurance provider, if there is one. Services consist of establishing the type of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement amount with the victim and the insurance provider; negotiating a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the hacker; receiving, learning, and operating the decryptor utility; debugging decryption problems; building a pristine environment; remapping and connecting datastores to reflect precisely their pre-encryption state; and recovering machines and software services.
  • Forensic analysis: This activity involves learning the ransomware attack's storyline throughout the network from start to finish. This audit trail of the way a ransomware assault progressed within the network assists your IT staff to evaluate the damage and uncovers gaps in rules or processes that should be corrected to avoid later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensic analysis is typically given a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is critical that other key recovery processes like business resumption are executed in parallel. Progent maintains a large team of information technology and data security experts with the knowledge and experience needed to perform activities for containment, business continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has delivered remote and on-premises network services across the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have earned high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications including CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This breadth of skills gives Progent the ability to salvage and integrate the surviving parts of your information system after a ransomware assault and rebuild them rapidly into an operational network. Progent has worked with top insurance providers including Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in Charleston
For ransomware system recovery expertise in the Charleston area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent can help businesses of any size to move any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and lower equipment investments. Microsoft Azure offers a wealth of cloud services and Progent can help you to evaluate the advantages and restrictions of various cloud computing architectures supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and resources and make sure that you sidestep the typical mistakes small companies make when migrating to a public cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN tunnels and also to manage iPhones and iPads and Android handhelds.

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  • Microsoft Exchange 2007 Engineers
    Integration Services Exchange 2007 Edge Server

    Progent's Microsoft certified support team can help you design and implement an efficient in-place Exchange Server 2007 migration plan that avoids network disruption, reduces long-term service requirements, and makes your Exchange Server 2007 easy to administer. For complex multi-server or multi-site upgrades, Progent offers the experience to complete your move rapidly and affordably. Progent's Exchange 2007 support, repair, and consulting offerings include expertise with the configuration of third-party add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging implementations powered by Exchange 2007 Server.

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  • Remote Support Services Exchange Server 2010 Upgrade Microsoft Exchange 2010 Upgrade On-site Technical Support
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    Professional Virtual Server 2005

    Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 operating system and powered by technology first produced by Connectix, provides the power necessary to accomplish server consolidation, application migration, and server isolation tasks via virtualization techniques in an enterprise-class IT environment with high expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at companies who want to improve operational efficiency in software programming and testing, upgrading from outdated mission-critical applications, and hardware consolidation. Progent's professional Virtual Server consultants can assist your IT staff to assess and deploy MS Virtual Server 2005.

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    Microsoft Operations Manager Support and Setup

    Progent offers a variety of IT support bundles for small organizations. These IT outsourcing and network monitoring services are built around the anticipatory problem solving capabilities of Operations Manager 2007, a next-generation server and IT management product that tracks the availability, performance, and security of your information system and isolates potential problems before they can bring down your network. With Progent's economically priced network support programs, small organizations can select a basic co-sourcing service program built around Microsoft Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package.

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    Exchange 2007 to Exchange 2010 Upgrade Consulting Services

    Progent offers comprehensive support for each phase of your Exchange 2010 upgrade with services that include outsourced or co-sourced project management, site analysis, project design and documentation, cost estimates of new software and hardware required, suggested vendor sourcing, pilot testing at customer location or at Progent's testing facility, managing temporary coexistence of Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the solution, deactivating the previous system, and webinar training for customer's IT staff and end users.

  • Specialist Cisco Firewall integration Engineer Cisco ASA 5500-X Firewall
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  • Symantec Raptor Intrusion Detection Cybersecurity Consultancy Symantec Security
  • Tandberg Telepresence Engineer Radvision XT5000 Technology Professional
  • Technical Consultants Small Business Small Business Small Business Computer Consultants

  • Cisco Network Management Solutions Provider
    Cisco Network Management Network Architect

    Progent's Cisco-Premier network management engineers can assist you to run Cisco's management utilities alongside a variety of powerful third-party products to create a comprehensive network management strategy to keep your network operating reliably, conserve expensive resources, guard your data, revive rapidly from device breakdown or malicious assaults, and enable you to add or reassign valuable resources sensibly and affordably as your business grows.

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    Radvision Telepresence Consult

    Progent offers access to a senior consultant with years of experience configuring, managing, and enhancing immersive telepresence platforms from top-tier vendors including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your in-house network support team, your Internet Service Provider, and your video conferencing platform vendor to assist your organization increase the business value of your telepresence solution.

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  • System Center MOM Consultancy
    System Center MOM Consultant

    Remote 24x7 network monitoring, proactive alerts, and periodic analytical reporting are crucial to maintaining the health of your network and eliminating preventable and expensive disruptions. Remote Monitoring and Management (RMM) solutions have advanced to the point that companies of any size can get a level of network stability that was once limited to enterprises. Progent can provide a variety RMM options available as low-cost services designed to assist your company to identify and fix a most IT network issues before they get big enough to disrupt productivity.

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    Engineer Web Application Security Assessment

    Progent has created special security packages intended to provide larger enterprises an impartial and thorough security evaluation from a team of certified security engineers. All Progent's network security assessment packages feature a collection of services including network scans from inside and from beyond your corporate security perimeter, expert analysis of scanned data by accredited security consultants, creation of a report explaining the findings, plus a live concise executive summary and an in-depth live review for internal network managers.

  • Windows 7 Backup and Restore Professionals Microsoft Windows 7 Consultant Services
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  • Consultants Ubiquiti AP
    Specialist Ubiquiti UniFi Security Gateway

    Progent offers fast access to the expertise of seasoned wireless specialists who can assist organizations to assess the advantages of Ubiquiti UniFi wireless access points for your company and help you to plan, install, maintain, and troubleshoot your UniFi wireless network. Progent can also conduct a wireless site survey to help you to choose, configure, and position Ubiquiti UniFi wireless APs for optimal signal coverage and performance.

  • Windows Server Essentials Backup Technology Professional Windows Server Essentials and Microsoft 365 Consulting Services
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  • Symantec Raptor Security Organization
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    Progent's Symantec experts can assist you to maintain discontinued Symantec firewall and Symantec VPN products such as the Symantec Raptor and Symantec VelociRaptor line or show you how to migrate to newer firewall/VPN technology. Progent can also enable you to design and implement a complete security plan that can incorporate firewall and VPN devices and utilities, outsourced security and network protection services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your one-stop resource for on-going network help, maintenance, training, and security consulting.

  • Work at Home Network Infrastructure Consultant Remote Workers Network Infrastructure Professional
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  • Remote Technical Support Microsoft Hyper-V 3.0
    Microsoft Hyper-V 3.0 Server Consolidation Technology Consulting Services

    Widows Server 2012 R2 Hyper-V enhances virtualization in important areas such as multitenancy, agile infrastructure, cloud support, scalability and performance, and high availability. Progent's Microsoft-certified consulting experts can help your business to benefit from Hyper-V to install and manage virtual servers to cut IT expenses and enhance productivity.


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