Charleston Ransomware Prevention and Recovery Expertise

Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware requires time to steal its way across a target network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support staff are likely to be slower to become aware of a penetration and are least able to organize a quick and coordinated defense. The more lateral movement ransomware is able to make within a victim's system, the more time it will require to recover basic IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to carry out the time-critical first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineers can assist businesses in the Charleston area to locate and isolate infected servers and endpoints and protect undamaged assets from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Charleston
Current strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and basically sets the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement payment in exchange for the decryption tools needed to recover encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an extra ransom in exchange for not posting this information or selling it. Even if you are able to rollback your network to an acceptable date in time, exfiltration can pose a major issue depending on the sensitivity of the downloaded data.

The recovery work subsequent to ransomware incursion has several distinct phases, the majority of which can be performed in parallel if the recovery workgroup has enough people with the necessary skill sets.

• Containment: This urgent initial step involves blocking the sideways progress of the attack across your network. The more time a ransomware assault is allowed to run unchecked, the more complex and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine processes include isolating affected endpoint devices from the rest of network to minimize the contagion, documenting the environment, and securing entry points.
• System continuity: This involves bringing back the network to a minimal acceptable level of capability with the shortest possible delay. This process is usually the highest priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This activity also demands the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, productivity and mission-critical applications, network architecture, and secure remote access. Progent's recovery team uses state-of-the-art workgroup platforms to coordinate the complex restoration effort. Progent understands the urgency of working rapidly, continuously, and in concert with a client's managers and network support group to prioritize tasks and to get vital services on line again as quickly as possible.
• Data restoration: The work necessary to restore data impacted by a ransomware attack depends on the state of the network, how many files are encrypted, and what restore techniques are required. Ransomware attacks can destroy critical databases which, if not gracefully shut down, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Often some detective work could be required to find undamaged data. For example, undamaged Outlook Email Offline Folder Files may have survived on staff PCs and laptops that were off line at the time of the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators or root users.
• Setting up modern AV/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to offer small and mid-sized businesses the advantages of the same AV tools deployed by many of the world's largest corporations including Netflix, Visa, and Salesforce. By providing in-line malware blocking, identification, containment, repair and analysis in a single integrated platform, Progent's Active Security Monitoring reduces TCO, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
• Negotiating a settlement with the hacker Progent has experience negotiating settlements with hackers. This calls for working closely with the ransomware victim and the cyber insurance provider, if any. Services include determining the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement amount and schedule with the TA; checking compliance with anti-money laundering sanctions; overseeing the crypto-currency disbursement to the TA; acquiring, reviewing, and using the decryptor tool; debugging failed files; creating a clean environment; remapping and connecting drives to match precisely their pre-attack condition; and restoring machines and software services.
• Forensics: This activity is aimed at learning the ransomware assault's storyline across the targeted network from start to finish. This audit trail of the way a ransomware attack travelled through the network helps you to assess the damage and uncovers weaknesses in policies or processes that should be rectified to avoid future breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensics is typically given a top priority by the insurance carrier. Since forensics can take time, it is critical that other important activities like business resumption are performed concurrently. Progent maintains a large team of information technology and security experts with the knowledge and experience needed to perform activities for containment, business resumption, and data recovery without disrupting forensics.

Contact Progent for Ransomware Cleanup Services in Charleston
For ransomware system recovery consulting in the Charleston metro area, call Progent at 800-462-8800 or see Contact Progent.