Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. For this reason, ransomware attacks are typically launched on weekends and late at night, when IT staff may take longer to recognize a break-in and are less able to organize a rapid and coordinated defense. The more lateral movement ransomware can achieve inside a victim's system, the more time it takes to recover core IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to carry out the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineer can help businesses in the Charleston metro area to identify and isolate infected devices and protect clean resources from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Charleston
Modern strains of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and infiltrate any accessible backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make system restoration almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom fee for the decryption tools needed to unlock encrypted files. Ransomware attacks also try to exfiltrate information and hackers require an additional payment in exchange for not posting this information or selling it. Even if you can rollback your network to a tolerable point in time, exfiltration can pose a major issue according to the sensitivity of the stolen data.

The restoration work subsequent to ransomware penetration has a number of crucial phases, the majority of which can proceed in parallel if the response workgroup has enough members with the necessary skill sets.

  • Quarantine: This time-critical initial step requires blocking the sideways spread of ransomware within your network. The more time a ransomware assault is permitted to go unrestricted, the longer and more costly the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine activities include cutting off infected endpoints from the network to block the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers bringing back the IT system to a basic useful level of capability with the least delay. This process is usually the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This activity also requires the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and line-of-business apps, network topology, and secure remote access. Progent's ransomware recovery team uses advanced workgroup platforms to coordinate the complicated recovery effort. Progent understands the urgency of working quickly, tirelessly, and in concert with a customer's managers and network support staff to prioritize activity and to get essential services back online as quickly as possible.
  • Data recovery: The work required to restore files impacted by a ransomware assault varies according to the condition of the systems, how many files are affected, and which recovery techniques are required. Ransomware attacks can destroy key databases which, if not properly shut down, might have to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on AD, and many manufacturing and other business-critical platforms depend on SQL Server. Some detective work may be required to find undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were off line during the assault.
  • Setting up modern AV/ransomware defense: ProSight ASM offers small and mid-sized companies the benefits of the same AV technology implemented by many of the world's largest corporations such as Netflix, Citi, and Salesforce. By providing in-line malware blocking, classification, containment, repair and forensics in a single integrated platform, Progent's Active Security Monitoring cuts TCO, simplifies administration, and promotes rapid resumption of operations. The next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the insurance carrier, if there is one. Services include determining the type of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement amount and schedule with the hacker; checking compliance with anti-money laundering sanctions; overseeing the crypto-currency payment to the TA; receiving, reviewing, and using the decryption utility; debugging failed files; creating a pristine environment; remapping and reconnecting drives to match exactly their pre-encryption state; and reprovisioning computers and services.
  • Forensic analysis: This process involves learning the ransomware attack's progress throughout the network from beginning to end. This audit trail of the way a ransomware attack progressed through the network assists your IT staff to evaluate the damage and highlights weaknesses in policies or work habits that should be rectified to prevent later breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensics is usually given a high priority by the cyber insurance provider. Because forensic analysis can take time, it is vital that other key recovery processes such as operational continuity are executed concurrently. Progent has an extensive team of IT and data security experts with the skills required to carry out activities for containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and onsite IT services across the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes consultants who have earned high-level certifications in foundation technology platforms including Cisco networking, VMware virtualization, and major Linux distros. Progent's data security experts have earned prestigious certifications such as CISM, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial management and ERP applications. This breadth of expertise gives Progent the ability to salvage and integrate the surviving pieces of your network following a ransomware attack and reconstruct them rapidly into an operational network. Progent has collaborated with top cyber insurance carriers including Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Expertise in Charleston
For ransomware cleanup consulting in the Charleston area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Open Now Consultant Services Microsoft Exchange

    Progent's Microsoft Premier engineers can provide expert support for enterprise-wide deployments of Microsoft Exchange. Progent's experts can help you prepare for multi-site Exchange rollouts or upgrades and can supply onsite personnel to assist large companies with installations of Exchange Server 2007 in the or any area served by Progent's engineers.

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    24-Hour Small Business WAP131 Network Consultants

    Progent's Cisco-certified Wi-Fi integration experts can help you to configure, manage, and troubleshoot Cisco Small Business Wireless Access Points.

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  • SQL Server 2014 Security IT Services Consulting SQL Server 2014 Azure Backup
  • Security Network Security Testing Charleston, SC, America Security Firewall Setup Charleston County
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  • Microsoft Exchange 2016 Upgrade Planning Support and Help
    Microsoft Exchange 2016 Migration Onsite Technical Support

    Progent can help you in any and all phases of your migration to Microsoft Exchange 2016 including planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; specifying mass storage requirements for your virtual machines (VMs), databases and logs; setting up HLB for high-availability CAS services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

  • SharePoint 2019 Power BI Online Support Online Help SharePoint 2019 PowerShell
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  • Specialist Microsoft DPM Offsite Data Backup Service Specialist Data Protection Manager Backup Service
  • Specialists for IT Service Organizations in Charleston - Transparent Temporary Support Staff Help Charleston South Carolina Consulting Services for Network Support Providers in Charleston - Seamless Temporary Support Team Assistance
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  • System Center OpsMgr 2012 Computer Consultant Top Quality Operations Manager Migration Online Help
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  • Integration Mac Email client for Exchange
    24x7x365 Online Support Outlook Web App and iPad

    Microsoft Exchange and Macintosh workstations can work together efficiently. Progent's Mac and Microsoft premier experts can help you set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can collaborate with teammates who run Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac systems can coexist, enabling Mac users to receive and send messages, examine the GAL, import addresses, sync up appointments, and invite fellow workers to conferences with your Microsoft Exchange account. Progent will verify that your Exchange Server is appropriately configured and that LDAP and Outlook Web connectivity are working. Progent also can provide customized one-on-one Entourage education.

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  • Top Rated Microsoft Desktop Small Business IT Consulting Firm Microsoft and Mac Desktop Systems Support
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  • Top System Center 2016 Data Protection Manager Onsite Technical Support Engineer System Center 2016 Configuration Manager
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    Microsoft Windows 2003 Remote Technical Support

    The knowledge and experience of Progent's certified Windows Server consultants, with an average of over 10 years of work in Microsoft technology, assures you success in selecting the version and set up of Windows 2003 Server that aligns best with your company's goals. Progent can also help you with planning, installing, administering and supporting powerful IT applications based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 or Microsoft Windows NT.

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  • 24 Hour Services Azure VHD
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    Progent can assist companies of any size to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and lower hardware investments. Azure includes a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and limitations of different cloud computing models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and resources and ensure that you sidestep the common errors small organizations make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also show you how to configure firewalls and VPN connections and also to integrate Apple iOS devices and Android smartphones and tablets.

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