Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT personnel are likely to take longer to recognize a breach and are less able to mount a quick and coordinated response. The more lateral progress ransomware is able to manage inside a target's system, the longer it will require to restore core operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the urgent first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware engineers can help organizations in the Charleston area to locate and isolate infected devices and guard undamaged assets from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Charleston
Current strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and attack any available system restores. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated recovery almost impossible and effectively knocks the IT system back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, insist on a ransom fee in exchange for the decryptors needed to unlock scrambled data. Ransomware assaults also try to steal (or "exfiltrate") files and hackers demand an additional settlement in exchange for not posting this data on the dark web. Even if you are able to restore your network to a tolerable point in time, exfiltration can pose a major problem according to the nature of the stolen data.

The recovery work after a ransomware penetration involves a number of crucial phases, most of which can proceed concurrently if the response team has a sufficient number of members with the required experience.

  • Quarantine: This time-critical first response involves blocking the sideways spread of the attack across your network. The longer a ransomware attack is allowed to go unrestricted, the longer and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery experts. Containment processes include isolating infected endpoints from the rest of network to minimize the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a basic useful degree of functionality with the shortest possible downtime. This process is typically the highest priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also demands the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and mission-critical applications, network topology, and safe endpoint access management. Progent's recovery team uses advanced workgroup tools to coordinate the complex recovery effort. Progent understands the importance of working quickly, continuously, and in unison with a client's managers and IT group to prioritize activity and to put essential resources on line again as quickly as possible.
  • Data restoration: The effort necessary to recover data damaged by a ransomware assault varies according to the state of the network, how many files are encrypted, and which restore techniques are needed. Ransomware attacks can destroy pivotal databases which, if not gracefully shut down, may need to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many financial and other mission-critical platforms are powered by SQL Server. Often some detective work may be required to locate clean data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were off line during the ransomware assault. Progent's Altaro VM Backup experts can help you to utilize immutable backup for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators. Immutable storage provides an extra level of security and restoration ability in the event of a successful ransomware attack.
  • Deploying modern AV/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the identical AV technology deployed by some of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By delivering real-time malware blocking, classification, containment, repair and forensics in one integrated platform, Progent's ASM lowers TCO, streamlines management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if any. Activities include determining the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the hacker; acquiring, reviewing, and operating the decryption tool; troubleshooting failed files; creating a clean environment; mapping and connecting datastores to match precisely their pre-attack state; and recovering computers and software services.
  • Forensics: This process is aimed at learning the ransomware assault's storyline across the network from beginning to end. This audit trail of the way a ransomware assault travelled within the network helps your IT staff to assess the impact and highlights vulnerabilities in policies or work habits that should be corrected to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensic analysis is commonly given a high priority by the insurance provider. Because forensics can be time consuming, it is critical that other important activities like operational resumption are pursued in parallel. Progent has an extensive roster of IT and security experts with the skills required to carry out activities for containment, business resumption, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite IT services across the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes professionals who have been awarded high-level certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP applications. This scope of expertise allows Progent to salvage and integrate the undamaged parts of your network following a ransomware intrusion and reconstruct them quickly into a functioning network. Progent has worked with top insurance carriers including Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Charleston
For ransomware system restoration expertise in the Charleston area, call Progent at 800-462-8800 or see Contact Progent.



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