Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Engineer
Ransomware needs time to work its way across a target network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when IT staff are likely to be slower to recognize a break-in and are less able to organize a quick and coordinated response. The more lateral progress ransomware is able to make inside a victim's system, the more time it will require to recover core operations and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to guide organizations to take the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineers can help organizations in the Charleston metro area to identify and quarantine infected servers and endpoints and guard clean assets from being penetrated.
If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Offered in Charleston
Current variants of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and attack any accessible system restores and backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and basically sets the datacenter back to square one. Threat Actors, the hackers responsible for ransomware assault, demand a settlement payment for the decryptors needed to recover encrypted files. Ransomware assaults also try to exfiltrate information and TAs require an extra payment for not publishing this data on the dark web. Even if you are able to rollback your system to an acceptable date in time, exfiltration can pose a major issue according to the sensitivity of the downloaded information.
The restoration work after a ransomware penetration involves a number of distinct stages, most of which can proceed concurrently if the response workgroup has enough people with the required experience.
- Containment: This time-critical first step requires blocking the sideways progress of the attack within your network. The more time a ransomware attack is permitted to go unrestricted, the longer and more expensive the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Containment processes include isolating infected endpoints from the rest of network to block the contagion, documenting the environment, and securing entry points.
- Operational continuity: This involves restoring the network to a basic acceptable level of capability with the shortest possible delay. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and secure endpoint access management. Progent's recovery experts use state-of-the-art workgroup platforms to organize the complicated restoration effort. Progent appreciates the importance of working quickly, tirelessly, and in concert with a client's managers and network support staff to prioritize tasks and to put essential resources back online as fast as feasible.
- Data restoration: The effort necessary to restore files impacted by a ransomware assault varies according to the condition of the systems, the number of files that are affected, and which recovery methods are required. Ransomware attacks can destroy pivotal databases which, if not carefully shut down, may have to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other business-critical applications are powered by SQL Server. Some detective work may be required to find clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and laptops that were not connected at the time of the ransomware assault.
- Setting up modern antivirus/ransomware protection: Progent's Active Security Monitoring offers small and medium-sized companies the benefits of the same AV tools used by some of the world's largest enterprises including Walmart, Visa, and NASDAQ. By delivering in-line malware filtering, classification, containment, restoration and forensics in a single integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, streamlines administration, and promotes rapid resumption of operations. The next-generation endpoint protection engine incorporated in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance carrier, if there is one. Services include determining the type of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement with the ransomware victim and the insurance carrier; establishing a settlement and schedule with the hacker; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency payment to the hacker; acquiring, learning, and using the decryption utility; troubleshooting failed files; creating a clean environment; remapping and reconnecting datastores to match precisely their pre-encryption state; and reprovisioning machines and software services.
- Forensic analysis: This activity involves uncovering the ransomware assault's storyline throughout the targeted network from beginning to end. This history of how a ransomware assault progressed within the network assists your IT staff to evaluate the damage and brings to light vulnerabilities in policies or work habits that should be rectified to prevent later break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensic analysis is usually assigned a top priority by the cyber insurance carrier. Since forensic analysis can take time, it is essential that other important activities like operational resumption are performed in parallel. Progent maintains a large team of IT and security experts with the skills needed to perform activities for containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent has provided remote and on-premises network services across the U.S. for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SBEs includes consultants who have earned high-level certifications in core technologies including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned prestigious certifications including CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP applications. This breadth of skills allows Progent to salvage and consolidate the undamaged parts of your information system following a ransomware intrusion and rebuild them quickly into a viable system. Progent has collaborated with top insurance providers like Chubb to assist businesses clean up after ransomware attacks.
Contact Progent for Ransomware System Restoration Services in Charleston
For ransomware recovery expertise in the Charleston area, phone Progent at 800-462-8800 or see Contact Progent.