Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when IT staff are likely to be slower to recognize a break-in and are less able to organize a quick and coordinated response. The more lateral progress ransomware is able to make inside a victim's system, the more time it will require to recover core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to take the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineers can help organizations in the Charleston metro area to identify and quarantine infected servers and endpoints and guard clean assets from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Charleston
Current variants of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and attack any accessible system restores and backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and basically sets the datacenter back to square one. Threat Actors, the hackers responsible for ransomware assault, demand a settlement payment for the decryptors needed to recover encrypted files. Ransomware assaults also try to exfiltrate information and TAs require an extra payment for not publishing this data on the dark web. Even if you are able to rollback your system to an acceptable date in time, exfiltration can pose a major issue according to the sensitivity of the downloaded information.

The restoration work after a ransomware penetration involves a number of distinct stages, most of which can proceed concurrently if the response workgroup has enough people with the required experience.

  • Containment: This time-critical first step requires blocking the sideways progress of the attack within your network. The more time a ransomware attack is permitted to go unrestricted, the longer and more expensive the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Containment processes include isolating infected endpoints from the rest of network to block the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This involves restoring the network to a basic acceptable level of capability with the shortest possible delay. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and secure endpoint access management. Progent's recovery experts use state-of-the-art workgroup platforms to organize the complicated restoration effort. Progent appreciates the importance of working quickly, tirelessly, and in concert with a client's managers and network support staff to prioritize tasks and to put essential resources back online as fast as feasible.
  • Data restoration: The effort necessary to restore files impacted by a ransomware assault varies according to the condition of the systems, the number of files that are affected, and which recovery methods are required. Ransomware attacks can destroy pivotal databases which, if not carefully shut down, may have to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other business-critical applications are powered by SQL Server. Some detective work may be required to find clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and laptops that were not connected at the time of the ransomware assault.
  • Setting up modern antivirus/ransomware protection: Progent's Active Security Monitoring offers small and medium-sized companies the benefits of the same AV tools used by some of the world's largest enterprises including Walmart, Visa, and NASDAQ. By delivering in-line malware filtering, classification, containment, restoration and forensics in a single integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, streamlines administration, and promotes rapid resumption of operations. The next-generation endpoint protection engine incorporated in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance carrier, if there is one. Services include determining the type of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement with the ransomware victim and the insurance carrier; establishing a settlement and schedule with the hacker; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency payment to the hacker; acquiring, learning, and using the decryption utility; troubleshooting failed files; creating a clean environment; remapping and reconnecting datastores to match precisely their pre-encryption state; and reprovisioning machines and software services.
  • Forensic analysis: This activity involves uncovering the ransomware assault's storyline throughout the targeted network from beginning to end. This history of how a ransomware assault progressed within the network assists your IT staff to evaluate the damage and brings to light vulnerabilities in policies or work habits that should be rectified to prevent later break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensic analysis is usually assigned a top priority by the cyber insurance carrier. Since forensic analysis can take time, it is essential that other important activities like operational resumption are performed in parallel. Progent maintains a large team of IT and security experts with the skills needed to perform activities for containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided remote and on-premises network services across the U.S. for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SBEs includes consultants who have earned high-level certifications in core technologies including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned prestigious certifications including CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP applications. This breadth of skills allows Progent to salvage and consolidate the undamaged parts of your information system following a ransomware intrusion and rebuild them quickly into a viable system. Progent has collaborated with top insurance providers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Services in Charleston
For ransomware recovery expertise in the Charleston area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's seasoned team of network consultants and subject matter specialists have extensive experience delivering remote and onsite assistance for businesses of any size who want to incorporate Android phones and tablets into their IT networks so that mobile clients can work together while on the go. Progent offers the range of skills to solve network problems that span multiple manufacturers and that entail a combination of older and current technology. Progent offers cost-effective online consulting to help you with any stage of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional technical support to help you to resolve especially stubborn IT issues, or Progent can provide comprehensive project management support to ensure that you complete major network initiatives on time and on budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and offers support for all major operating systems, applications, management tools and hardware infrastructure. Progent also offers specialized group or one-on-one training to show you how to manage and use Android phones to maximize their business value.

  • Web Apps for Mac Specialist Apple Mac and Windows Online Help
  • Wi-Fi access point patch management Engineer Biggest IoT device patch management Specialist

  • Lync Server 2013 and Exchange UM Server Specialist
    Professionals Lync Server 2013 Front End Pool Pairing

    Lync 2013, rebranded Skype for Business, allows organizations of all sizes to create a manageable and secure communications ecosystem that supports a BYOD computing model with instant messaging (IM), presence, web meetings with app sharing and whiteboard, and both IP and PSTN calling across a wide assortment of desktop and mobile devices. Progent's certified Lync Server 2013 consultants and network integrators can assist your company to evaluate the advantages of Lync 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid model suitable for your current and long-term plans, implement Lync Server 2013 in a way that expedites your ROI, and provide live webinar and onsite training to your IT team and users. Progent has expertise in key pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist you to combine Lync 2013 with key Microsoft Office and Microsoft 365 apps including Outlook clients and PowerPoint.

  • Windows 10 Installation Outsourcing Consultants Microsoft Windows 10 ADK

  • Immediate Security Consulting Firms System Design
    Security Consulting Companies Enterprise Windows 2003

    For corporations with branch offices in California or any area served by Progent's engineers, Progent's Microsoft-Premier network consulting professionals and certified Cisco system consultants can provide a variety of network consulting services including project planning, Sarbanes Oxley compliance, office moves, corporate security, system architecture, on-site or phone-based emergency support, and troubleshooting for data center hosting facilities. A Progent network architect can help you plan a multi-site information system that makes smart use of co-location facilities and Internet hosting sites. Progentís Microsoft Certified engineers can help major enterprises plan, integrate and maintain massive rollouts of updated versions of Microsoft technology such as Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progentís Cisco Certified Internetwork Expert and CCNP experts can assist you to configure Cisco products for connectivity solutions that combine basic, high-speed, integrated, and remote networking.

  • Windows 11 Configuration Consultants Windows 11 Configuration Computer Consulting

  • Technology Consulting Services SQL Server 2019 Always On Availability Groups
    SQL Server 2019 Network Consulting

    Progent's certified SQL Server 2019 consultants can help your organization to assess the advantages for upgrading to SQL Server 2019 and can deliver fast remote or on-premises contact with experts in solution planning and integration, software programming, database administration, and network security.

  • Windows 2003 Support and Integration Windows 2003 Network Consultants
  • Windows 7 Integration Online Support Microsoft Windows 7 Evaluation Support Services
  • Windows Knowledge Transfer Training Server
  • Windows Server 2008 Security Consultant Services On-site Support Windows Server 2008 R2
  • Charleston Lockbit Ransomware System-Restoration Charleston Mount Pleasant
  • Windows Server 2022 Kubernetes Containers Outsourcing Windows Server 2022 Secured-core server Computer Consultant
  • Work at Home Data Protection On-site Support At Home Employees Data Protection Online Consulting

  • Immediate Security Contractors Juniper Junos Management
    information Systems Audit Juniper Junos Configuration

    Progent's Juniper Networks-authorized network engineer can help your company to plan and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your network infrastructure, and upgrade smoothly from discontinued devices to current releases. Progent's Junos OS engineers can also provide support for Juniper's flagship network control software to enable you to simplify the management and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can help you manage networks that include a combination of Juniper's OS platforms.

  • Charleston Hermes Ransomware Repair
  • Work from Home Employees Guidance in Charleston - Infrastructure Expertise Charleston County South Carolina Charleston South Carolina Charleston Work from Home Employees Infrastructure Guidance

  • IT Consulting Catalyst 3850 Switch
    Remote Support Catalyst Switch LISP

    Progent's Cisco-certified CCIE consultants can help organization to configure, manage, upgrade, optimize and debug Cisco Catalyst switches. Progent can also assist your business to enhance the security and compliance of Catalyst switches and move efficiently from legacy appliances to current models.


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