Immediate Online Technical Support for Charleston IT Networks
Fast Remote Technical Support for Charleston NetworksFor organizations in Charleston or anywhere in the state of South Carolina, Progent offers online technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the services of CISSP-certified security consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools necessary to resolve most network problems rapidly. This reduces immediate expenses because service calls use up fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company saves additionally with incidental costs by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is particularly important for organizations that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.

Progent's billing model for online help is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed exclusively for the services that you receive. In contrast to many online service firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with scenarios where quick solutions somehow end up as large tabs. Progent's penchant for handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized tools and proven processes that allow the maximum degree of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your company's system without compromising system security.

Progent's proven service database application keeps thorough histories describing the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of support delivered to each Progent client by any consultant. This history of trouble tickets and solutions is structured as an easily retrievable internal knowledge base that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and allow fast response from vendors' internal support staff with the result that Progent's remote service experts can determine the best solutions promptly.

Online technical support services available from Progent to clients in Charleston and anywhere in the state of South Carolina include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking appliances like switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for special IT programs. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent’s shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Call Center staff of experienced information technology professionals offers your customers in Charleston or anywhere in the state of South Carolina fast access to a reliable technical support resource with extensive experience delivering telephone-based help and remote diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a crucial contributor to business success, and Progent's goal is to solve rather than just document technical problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting staff offers remote advanced engineering support and education in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, programming, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Charleston, or anywhere in the state of South Carolina, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your environment so that your network support is proactive and automated. By uncovering potential problems before they expand into crashes, remote monitoring can head off stressful and costly network failures. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that incorporate a combination of platforms.
How Your Charleston Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Charleston or anywhere in the state of South Carolina, Progent's phone-based network support specialists can deliver effective and economical IT help the instant your business has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve network problems quickly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Charleston organization has a regular freelance support technician or employs an in-house IT staff that can handle ordinary computer problems, Progent’s Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to resolve sudden network crises or particularly complicated integration problems.

Features of Progent's Online Network Services for Charleston
Progent's online help, Internet-based repair, network security expertise, and network administration services offer companies in Charleston or throughout the state of South Carolina the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can provide your office world class network support while permitting you to avoid the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical experience, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the limitations of excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.