Fast and Affordable Remote Support for Charleston South Carolina Computer Systems
Fast Online Consulting for Charleston SystemsFor organizations in Charleston South Carolina, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the services of CISA and CISSP-certified security experts to handle high-level security architecture and troubleshooting issues.

Progent's online support experts provide exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated tools needed to solve the majority of network problems rapidly. This reduces immediate costs since solutions require minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization saves even more in indirect costs by minimizing or avoiding system downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting experience is especially valuable in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many online service organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent situations where quick repairs somehow end up as big bills. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-tested methodologies that allow the highest degree of efficiency for online engineering help and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to interface to your company's system without breaching system security.

Progent's powerful service reporting system keeps comprehensive documentation for the support that Progent's customers have been provided. Progent's authorized service personnel have access to the records of assistance delivered to every Progent customer by every consultant. This archive of anomalies and repairs is stored as an easily exploitable internal knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft open up other massive technical knowledge bases and permit fast response from vendors' internal engineering staff so Progent's remote service specialists can find the most efficient resolutions promptly.

Remote support offered by Progent to clients in Charleston South Carolina include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast recovery of vital files, applications, system images, and VMs. ProSight DPS helps you protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application glitches. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to optimizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on more strategic projects and activities that derive maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured online account and enter your password you are requested to confirm your identity on a device that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be used for this second form of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register several verification devices. For details about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting plug-ins created to integrate with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Call Center staff of seasoned information technology experts offers your computer users in Charleston South Carolina immediate communication with an efficient support group with extensive experience offering phone help and online diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk perception as a significant driver of company success, and Progent's aim is to fix rather than simply annotate IT issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Group offers remote advanced engineering support and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information about Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Charleston South Carolina online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune SCOM for your business so your network support is proactive rather than reactive. By uncovering potential issues before they grow into crashes, automated monitoring can ward off disruptive and costly network failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments powered by a mix of OS platforms.
How Your Charleston Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Charleston South Carolina, Progent's phone-based network support specialists are ready to deliver expert and economical system support the moment your company needs it. More than two decades of providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while avoiding the cost and lost time associated with on-site service calls.

Even if your Charleston organization deals with a regular independent support technician or maintains an in-house organization that know how to deal with typical network problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to handle sudden network emergencies or particularly challenging integration problems.

Features of Progent's Online Computer Support for Charleston South Carolina
Progent's online help, remote troubleshooting, network security expertise, and system administration services give businesses in Charleston South Carolina the greatest leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's experts can deliver your organization world class network support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT expertise, refined support software, and understanding of enterprise networking allow businesses to escape the limitations of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, at the front lines of network support, performing a broad variety of IT tasks for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This ensures that you get not just expert technical skills, but also a support engineer with field-tested methods for applying technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help per minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services provided during normal working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be forced to allow minor problems to fester.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by every consultant to each client. The practice of documenting and organizing service records allows more effective service and eliminates a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who won't release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system monitoring services powered by MS Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible problems before they result in downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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