Fast Remote Help for Charleston South Carolina Information Networks
Fast Remote Support for Charleston SystemsFor companies located in Charleston South Carolina, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the services of CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to resolve most network issues quickly. Efficient support lowers immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits additionally with indirect expenses by minimizing or eliminating network outages and related losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is especially important in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing model for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you actually get. In contrast to typical online service firms, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and clean model for billing prevent situations where quick fixes somehow turn into major tabs. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized tools and proven methodologies that promote the highest level of effectiveness for remote help and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's remote service group to connect to your company's network without breaching corporate security.

Progent's sophisticated service reporting application stores detailed records describing the service that Progent's customers have received. Progent's authorized engineers have access to the records of services delivered to each Progent customer by every Progent consultant. This database of problems and resolutions is stored as a conveniently exploitable support database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and allow quick access to manufacturers' in-house product engineers with the result that Progent's online service experts are able to come up with optimal solutions in the least time.

Online support services offered by Progent to businesses in Charleston South Carolina include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading corporations. The ProSight suite of network monitoring and management services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and track your data backup processes and allow transparent backup and fast recovery of important files, apps, images, plus virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. In addition to maximizing the security and functionality of your IT environment, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and tasks that deliver the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are asked to verify who you are via a device that only you have and that is accessed using a different network channel. A wide range of devices can be used as this second means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To learn more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time reporting utilities designed to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced network consultants provides your computer users in Charleston South Carolina instant contact with an efficient technical support resource with extensive experience delivering telephone-based consulting and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a solid contributor to company productivity, and Progent's policy is to resolve instead of simply track network problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply remote and in-depth consulting expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications including CRM, Microsoft Project, Office Word, and Office Excel. To learn more on Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Charleston South Carolina remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to accommodate your environment so your network maintenance is proactive and automated. By spotting emerging issues before they expand into downtime, system monitoring can head off disruptive and costly network breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks powered by multiple platforms.
How Your Charleston Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Charleston South Carolina, Progent's online computer support specialists can deliver professional and economical system support whenever your business requires it. Over two decades of delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online access tools to solve computer problems rapidly while eliminating the expense and lost time associated with in-person support visits.

Even if your Charleston company works with a local independent consultant or maintains an in-house IT staff that can deal with day-to-day computer problems, Progent's Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to fix unexpected network crises or especially complicated integration problems.

Features of Progent's Online Network Services for Charleston South Carolina
Progent's online support, Internet-based troubleshooting, system security expertise, and system administration services give offices in Charleston South Carolina the greatest leverage for your IT investment. Whether you require occasional phone help and remote network repair or full-time Help Desk support and network administration, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical knowledge, refined support software, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, at the front lines of network support, performing a wide range of technical tasks for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support team. This guarantees that you get not only expert technical skills, but also a support engineer with field-tested methods for using technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help per minute. As a result, you are charged just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services delivered during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick solutions so you will not be forced to permit minor problems to fester.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by each consultant to every customer. The practice of detailing and archiving support activity allows more efficient service and eliminates a slew of common problems such as when a service customer is virtually held captive to a consultant who won't release the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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