Immediate Remote Support for Charleston South Carolina Computer Systems
For businesses located in Charleston South Carolina, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's online support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools required to resolve most network issues quickly. This lowers direct expenses because solutions accumulate minimal chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves even more with indirect expenses by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online technical support know-how is especially important for organizations that depend on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to many remote service companies, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with scenarios where quick solutions manage to turn into substantial bills. Progent's skill at disposing of problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-tested methodologies that ensure the maximum level of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to communicate with your system without compromising system security.
Progent's sophisticated technical support reporting application keeps extensive documentation for the support that Progent's customers have been provided. Progent's staff service personnel have access to the history of services provided to each Progent customer by any consultant. This archive of problems and fixes is stored as a quickly accessible proprietary database that allows Progent's online technical engineers to share their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft open up other extensive technical databases and allow priority response from manufacturers' in-house support staff with the result that Progent's online consulting experts are able to come up with optimal resolutions quickly.
Online support services provided by Progent to companies in Charleston South Carolina include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service experts can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a wide variety of platform support services including Microsoft Windows Server 2022 planning and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting services, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable desktop support services to assist your business to install, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop support services include offering Windows 11 system design and upgrade support and Windows 10 configuration support, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and certifies a person's technical skills at the expert level. CCIEs can handle the most stubborn challenges encountered in network design, deployment, administration, compliance, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness because their depth of expertise allows them to solve problems quickly. In typical cases, less experienced engineers can struggle for hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can tie into your network via sophisticated remote troubleshooting tools in order to perform fast, safe, and economical analysis and remediation.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling selection of networking products. Cisco infrastructure expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet Access Points planning and integration services, Cisco wireless controllers consulting, Cisco VPN and Network Security Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to take the urgent first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineer can help businesses to locate and quarantine breached servers and endpoints and protect undamaged resources from being compromised. If your Charleston system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery consultants can help your Charleston company to restore a system damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's group of cybersecurity experts bring the broad range of knowledge necessary to rebuild all critical facets of a targeted network quickly and with little loss of data. To learn more, visit Progent's ransomware removal and operational continuity services.
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of security services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist you to recuperate quickly after a damaging breach. Security support services available from Progent cover comprehensive network security and compliance evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; configuring firewalls; building secure mechanisms for remote and mobile access; defending your messaging system against spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help businesses of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine physical resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration support services such as Microsoft 365 integration solutions with local Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can produce reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for administering private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to address a broad array of computer technologies including system infrastructure, email solutions, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from older systems to MS Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help diagnosing anomalies affecting UNIX/Linux networks based on popular variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup processes and enable non-disruptive backup and rapid recovery of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer organizations of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services allow your IT team to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are asked to confirm who you are on a device that only you have and that uses a different network channel. A broad range of out-of-band devices can be used as this added means of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. For more information about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of in-depth reporting utilities created to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows customers to complete major projects economically and on time. Progent's special online engineering services include:
How Your Charleston Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Call Center consulting services can aid you in creating an efficient new Call Center or improving your current organization, identifying or customizing Help Desk software to meet the particular needs of your business, or providing temporary online personnel to reinforce your internal Help Desk Call Center team to deal with unusually busy situations such as software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of experienced network consultants offers your customers in Charleston South Carolina immediate communication with a dependable network service group with extensive experience offering phone consulting and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center perception as a crucial contributor to company efficiency, and Progent's target is to resolve rather than just report technical issues.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff offers phone-based advanced consulting support and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for Microsoft applications including Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. For additional information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Charleston South Carolina remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By exposing looming trouble spots before they grow into full-scale emergencies, automated monitoring can ward off inconvenient and expensive network crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks based on a variety of operating systems.
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Charleston South Carolina, Progent's online computer support specialists can deliver professional and affordable system help the instant your company needs it. Over two decades of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix computer problems rapidly while avoiding the cost and lost time associated with on-site service visits.
Even if your Charleston organization deals with a regular independent consultant or maintains an in-house organization that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the time or the experience to address sudden network crises or particularly complicated integration problems.
Details of Progent's Online Computer Support for Charleston South Carolina
Progent's online support, remote repair, system security consulting, and system administration services offer companies in Charleston South Carolina the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Charleston South Carolina and is also ideal for networks in geographic regions that lack consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a wide array of Microsoft support tools, technical databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers online support on a minute-by-minute basis, so you are charged only for the support you use. Progent requires no minimum fee for phone service and requires no monthly retainer for services delivered during regular business hours. This keeps you from facing big bills for quick repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide the services of on-staff professionals who have experience in designing, implementing, and managing networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's core consulting services consist of technology integration, MS Exchange consulting, system security design, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise for specific business applications. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL DBA Services and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop source for IT generalists and specialists, Progent is able to tailor fast, affordable, and thorough IT solutions that address the specific requirements of your company.
- State of the Art Remote Access Tools
Protected online access allows Progent's support professionals to see precisely what your users see. This makes it easier to produce quick solutions to issues that might otherwise demand an expensive onsite service call. State-of-the-art remote access tools and experienced engineers combine to enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote system analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Support for Maximum Network Availability
For companies with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-conscious offices whose workers require instant recourse to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT experience, fine tuned support software, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, at the forefront of network support, executing a broad range of IT projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This ensures that you get not only expert technical help, but also a consultant with field-tested methods for applying computer knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits per minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you won't be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on providing high-value skills where Progent has little competition. Companies who work with trusted freelance service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.