Fast and Affordable Online Support for Charleston South Carolina IT Networks
Urgent Phone Technical Support for Charleston NetworksFor businesses located in Charleston South Carolina, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified security experts to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers provide excellent leverage because they have the practical experience and have access to the advanced tools required to resolve most network problems rapidly. This reduces immediate costs because service calls accumulate minimal chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves even more in incidental costs by reducing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful in environments that rely on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the services that you receive. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from scenarios where fast repairs somehow end up as big invoices. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized technologies and proven methodologies which promote the highest degree of effectiveness for remote help and repair for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's remote service group to connect to your computer system remotely without breaching network security.

Progent's proven customer support database application stores detailed records describing the support that Progent's customers have received. Progent's staff consultants have the benefit of the history of services delivered to each Progent client by every Progent consultant. This history of anomalies and responses is organized as an easily accessible proprietary knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and permit fast response from manufacturers' internal support staff so Progent's online consulting experts can find optimal resolutions promptly.

Remote services available from Progent to customers in Charleston South Carolina include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced technology used by some of the world's top enterprises. The ProSight suite of outsourced network management services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and enable transparent backup and fast recovery of critical files, applications, system images, and VMs. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or application bugs. Managed services in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to optimizing the security and reliability of your IT environment, Progent's patch management services free up time for your IT team to concentrate on line-of-business initiatives and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other personal devices. With 2FA, when you sign into a secured application and enter your password you are requested to verify who you are on a unit that only you have and that uses a separate network channel. A broad range of out-of-band devices can be used for this added form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. For more information about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you�re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progents Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progents shared Help Desk service is a collaborative support solution built around the leading PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk staff of seasoned information technology professionals gives your clients in Charleston South Carolina rapid communication with an efficient support group with extensive background providing phone support and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a crucial driver of company efficiency, and Progent's aim is to fix instead of merely document IT issues.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff provides remote advanced consulting support and training in special business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. To learn additional information about Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center2, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Charleston South Carolina online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to suit your environment so that your network support is proactive and automated. By anticipating looming trouble spots before they result in network outages, remote monitoring can minimize stressful and expensive service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on multiple operating systems.
How Your Charleston Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Charleston South Carolina, Progent's phone-based computer support engineers can deliver effective and cost-effective IT help the moment your business requires it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve IT problems rapidly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Charleston company deals with a regular freelance support technician or maintains an in-house IT staff that know how to handle day-to-day network problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to solve unexpected system crises or particularly challenging integration projects.

Advantages of Progent's Network Help for Organizations in Charleston South Carolina
Progent's online technical help services allow your Charleston organization to experience the benefits of timely, expert IT support without the cost of managing a full-time IT staff. Your network will acquire added business worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your local support resources
    For most businesses in Charleston South Carolina, nearby network support resources, whether represented by freelance consultants or an internal maintenance staff, can handle the majority of network issues. On the other hand, major troubles may strike when local support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your local support personnel. In these cases, Progent's online service experts offer a convenient, fast, and economical solution to augment your regular resources and to pass on useful information to improve your ability to deal with downstream problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller offices commonly rely on independent freelance consultants. While freelance service people carry less overhead than big consulting firms and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the absence of reserve personnel may require your business to wait for assistance during an IT crisis. As your network grows, network unavailability and problems with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your IT system stays up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically start with an IT system implemented on a modest budget. Lacking a scalable framework, band-aid fixes often get piled onto a shaky foundation. When a network grows, stability and expandability issues can impede the success of the organization. These badly designed environments require proper analysis, intelligent long-term planning, and wide IT expertise to evolve to a network architecture that can provide the solid foundation to handle critical business demands and simplify future growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller companies need advice and technical training to negotiate an ever more complicated maze of product options capable of promoting business success and improving productivity. Businesses do not need a network engineer who is trying to sell a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is built around a profitable technology instead of the true needs of a business. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to match IT expertise with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT expertise, refined remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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    Configuration Manager automates application and device deployment and updating, streamlines security and compliance settings management, keeps track of network resources, guards against corporate data leakage, performs network health reporting, allows safe self service, and offers a common point of control for managing mixed-OS ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud experts can assist you with any aspect of designing, implementing, operating and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud, or hybrid environments.

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    Progent's Citrix experts can help you to assess the business benefits of the various versions of Essentials for Hyper-V, assist you to use Citrix administration tools in your Microsoft Hyper-V environment, and demonstrate to you how to deploy Citrix Essentials for Hyper-V to enhance the responsiveness, uptime, consistency, and recoverability of your virtualized network while reducing the cost of equipment and support and streamlining administrative tasks.

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    Altaro VM Backup provides small businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted environments and also supports cost-effective backup to Azure storage. Headline features include industry-leading inline deduplication to reduce backup storage needs, Continuous Data Protection with backup spacing as little as five minutes for minimizing your exposure to data loss, military-grade encryption, item-level recovery capability for specific files and emails, support for Windows Server CSV and VMware vCenter for managing larger deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live virtual machines without downtime. Progent is an Altaro partner and offers a broad range of consulting services to help you to plan, install, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup.

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    Microsoft Dynamics GP allows you to grow and control your company better by offering easy availability of strategic information and a fast return on investment. Dynamics GP/Great Plains offers major business benefits including its ability to expand the presence of your company, manage your financials, automate financial operations, unify processes throughout your company, refine inventory control, enhance order accuracy, grow revenue and shorten lead-time, and increase free cash flow. Progent can help you set up and maintain a reliable, safe server and communications foundation to support Great Plains, and can provide expert Dynamics GP consultants to make sure you reap the full benefits of your Microsoft Dynamics GP software.

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    Progent's Microsoft-certified consultants have 20 years of experience providing e-mail and integrated email/telephony solutions for companies. Progent provides affordable Exchange Server consulting services to strengthen email security and virus protection, achieve high availability email, and implement remote and wireless email connectivity. Progents Microsoft Exchange consulting and support services can aid you in designing and implementing a Microsoft Exchange update or a migration from a legacy SMPT system or older Microsoft Exchange software such as Exchange 5.5 to Microsoft Exchange Server 2010.

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    Progent's Cisco certified networking consultants offer advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    Progent's certified Office Word and Microsoft 365 Word experts can provide a wide selection of affordable remote consulting services to help your organization to manage and troubleshoot your current Microsoft Word solution or help you to move to a current release of Office Word. Support offered by Progent's experts include VBA programming, isolating and fixing compatibility problems between various versions of Word, integrating Office Word with other Microsoft Office applications like Office Excel and Outlook or with third-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud access, security and compliance support, smart phone synchronization, and online training sessions tailored for individuals or groups.

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    Cisco has developed an extensive array of routers including appliances built to provide the protection, bandwidth, and reliability required by organizations from branch offices to worldwide enterprises. Cisco routers include support for redundancy, automatic failover, and backup power for improved reliability and system uptime. Progent can show you how to select and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it easy to grow as you add new users, start new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide help with a variety of routers powered by Cisco's IOS operating system, including the Cisco 800 family of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Series Routers.

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    If your company computer system combines UNIX, Linux or Sun Solaris platforms with MS Windows, Progent can assist you to integrate your IT resources into a cohesive network that permits all your OS platforms to run side by side for easy administration, seamless information exchange, high reliability, superior throughput, and tight protection. Progent's UNIX and MS Windows coexistence support offerings feature IT architecture integration and service, consulting for Windows services for UNIX, online server monitoring and administration, remote technical support and troubleshooting, in-person technical support, and Helpdesk outsourcing.

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    In addition to offering access to Microsoft Dynamics GP consultants, Progent can provide consultants experienced in Dynamics AX (Axapta), Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers software development, troubleshooting, administration help, upgrade assistance, and 1-on-1 or group webinar training classes tailored to meet your particular needs. Progent's consultants also can help you integrate and support a secure, robust server and communications foundation to support your ERP, MRP and accounting applications.

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