Fast Online Troubleshooting for Charleston South Carolina IT Networks
For businesses in Charleston South Carolina, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's online technical support experts provide excellent value due to the fact that they have the real-world background and have access to the advanced technology required to resolve most network issues quickly. Efficient support lowers direct costs since solutions require fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization benefits even more with indirect expenses by reducing or avoiding system downtime and associated losses stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced remote technical support expertise is particularly helpful in environments that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike many remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing do away with situations where quick solutions manage to end up as substantial invoices. Progent's skill at disposing of problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized technologies and field-tested processes that allow the maximum degree of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent's remote service group can link to your company's system without violating corporate security.
Progent's powerful service database application includes thorough records for all support that Progent's customers have been provided. Progent's staff consultants have access to the history of all help provided to each client by every Progent engineer. This database of anomalies and resolutions is organized as a readily exploitable support knowledge base that enables Progent's online support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft open up additional extensive support databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can come up with the best resolutions promptly.
Online technical support services offered by Progent to clients in Charleston South Carolina include:
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Authorized Microsoft Windows Support
Progent's Microsoft-certified online support engineers can provide computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a broad variety of platform support such as Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to assist your business to deploy, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 system design and upgrade support and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network consultants, and certifies a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most complex problems surrounding network design, installation, administration, compliance, and problem solving. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad experience enables them to find solutions for problems rapidly. In typical instances, less seasoned consultants can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment via the latest on-line troubleshooting technology to provide fast, safe, and affordable analysis and remediation.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading family of connectivity devices by offering consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide you to take the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can assist you to locate and quarantine infected servers and endpoints and guard undamaged assets from being penetrated. If your Charleston network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Help
Progent's ransomware recovery experts can help your Charleston business to restore a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's team of cybersecurity experts bring the broad selection of knowledge required to reconstruct all critical facets of a targeted system quickly and with little loss of data. To learn more, visit Progent's ransomware removal and operational restoration experts.
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CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISM and CISSP cybersecurity experts can provide a variety of security services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist you to recover quickly after a serious penetration. Security services available from Progent include: in depth information security and compliance evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; installing firewalls; designing secure techniques for remote and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
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Cloud Integration Solutions
Progent offers expert online consulting support to help organizations of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine local IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Microsoft 365 integration solutions with on-prem Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for recovering applications and services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and fixes and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware used by the basic IP network.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a wide spectrum of information technologies including network architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving network problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.
Important Linux variants for which Progent offers expertise include:
RedHat
SUSE
Debian-GNU
Slackware Linux
Ubuntu
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading corporations. The ProSight line of network monitoring and management services covers all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and enable transparent backup and rapid recovery of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or application bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides optimizing the protection and functionality of your IT network, Progent's patch management services permit your in-house IT team to focus on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured application and enter your password you are requested to confirm your identity on a unit that only you possess and that uses a different network channel. A wide selection of devices can be utilized for this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For more information about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The interview is intended to assess your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special fields of information technology allows clients to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:
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Help Desk Call Center Services
Progent's Help Desk programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting support can support you in building an effective new Help Desk or enhancing your existing one, identifying or modifying Help Desk software products to meet the special needs of your business, or providing temporary online staff to work with your in-house Help Desk group to handle demanding situations such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk team of veteran network experts gives your workers in Charleston South Carolina immediate assistance from a large network service resource with extensive background providing phone support and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a solid contributor to company efficiency, and Progent's target is to fix and not just track network issues.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts staff can supply online advanced consulting support and education in specific application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out additional information on Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center2, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Charleston South Carolina online hybrid network monitoring by providing System Center Operations Manager consulting. Progent can customize Operations Manager for your business so your computer support is proactive and automated. By anticipating potential problems before they result in full-scale emergencies, proactive monitoring can minimize disruptive and costly information system crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems powered by a variety of platforms.
How Your Charleston Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Charleston South Carolina, Progent's online computer support specialists are ready to deliver professional and cost-effective IT support the moment your company has to have it. More than 20 years of providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access tools to fix computer problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.
Even if your Charleston office works with a regular independent consultant or employs a full time IT staff that can handle ordinary computer problems, Progent's Microsoft certified consultants can offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to solve unexpected system crises or particularly challenging integration projects.
Benefits of Progent's IT Support for Businesses in Charleston South Carolina
Progent's remote IT consulting services allow your Charleston company to enjoy the benefits of immediate, enterprise-class network support without the expense of maintaining a full-time IT staff. Your information system will derive added strategic worth by becoming more reliable, efficient, and protected. Benefits to your business include:
- Seamless virtual extension of your on-site support resources
With most companies in Charleston South Carolina, nearby computer service providers, whether made up of freelance consultants or a full-time maintenance staff, can deal with typical network problems. However, major troubles might strike when local support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's online service experts offer an easy, quick, and budget-friendly solution to augment your regular resources and to convey useful knowledge to improve your capability to handle future issues locally.
- Reduced Dependence on Freelance Consultants
For IT maintenance, smaller offices commonly depend on individual freelance consultants. While freelance consultants carry smaller overhead than larger support firms and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may require your business to go without assistance during an emergency. As your company expands, system unavailability and problems with vital software are more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of backup support experts to insure your IT system is always up and running.
- Create a Solid Foundation for Seamless Growth
Businesses often start with an IT architecture created on a modest budget. Without a scalable infrastructure, slap-dash fixes often get thrown onto a shaky foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. Such badly designed environments need careful assessment, smart strategic planning, and extensive IT expertise to evolve to a network architecture that can deliver the stable foundation to handle vital business requirements and facilitate future expansion.
- Work with Solution Providers Instead of Technology Resellers
Smaller businesses require guidance and technical education to negotiate an ever more complicated array of technology options capable of promoting business growth and improving productivity. Businesses do not need a computer consultant who is trying to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a scenario where the proposed
solution is built around a predetermined product instead of the true needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align IT expertise with the real interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical expertise, fine tuned support tools, and understanding of enterprise networking allow offices to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent stands out by offering:
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent can provide world-class support for Microsoft's leading server products with services such as Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 expertise, Windows 2003 Server upgrades, MS Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits by the minute. Consequently, you owe exclusively for received services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can concentrate on providing high-value services where Progent has little competition. Businesses who work with trusted independent consultants or who employ in-house IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.