Immediate Online Support for Charleston South Carolina Networks
Fast Online Support for Charleston SystemsFor organizations in Charleston South Carolina, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISSP-qualified security experts to help with high-level security design and diagnostic jobs.

Progent's remote support experts offer excellent leverage because they possess the real-world experience and have access to the advanced technology needed to resolve most network issues quickly. Efficient support lowers immediate expenses because service calls accumulate fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves even more with indirect expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support experience is particularly important for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. Unlike typical online service firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for billing prevent scenarios where quick repairs manage to turn into large invoices. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-tested processes that allow the maximum level of efficiency for remote consulting and repair for information systems of any size. Progent provides secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's online support team to interface to your network remotely without breaching corporate security.

Progent's sophisticated service database application includes comprehensive documentation for the support that Progent's customers have received. Progent's team service personnel have access to the history of services provided to each Progent customer by every Progent consultant. This database of problems and repairs is stored as a readily searchable support database that allows Progent's remote support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and permit quick access to vendors' in-house product engineers so Progent's remote consulting specialists are able to come up with the most efficient solutions quickly.

Remote services provided by Progent to businesses in Charleston South Carolina include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's leading corporations. The ProSight portfolio of network monitoring and management services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and allow non-disruptive backup and fast restoration of critical files/folders, applications, images, and virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, human error, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight Altaro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and tracking updates to your dynamic IT network. Besides maximizing the protection and reliability of your IT network, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business projects and activities that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are requested to verify who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To learn more about Duo identity authentication services, visit Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables customers to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Call Center consulting support can assist you in creating an effective new Help Desk or improving your current organization, identifying or modifying Help Desk Call Center application software to meet the unique demands of your company, or adding temporary online staff to work with your internal Call Center team during high-demand scenarios like software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk team of seasoned information technology professionals gives your workers in Charleston South Carolina rapid communication with an efficient technical support resource with extensive background delivering telephone-based support and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center perception as a major enabler of company success, and Progent's target is to resolve rather than merely report IT issues.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group offers online advanced consulting expertise and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as CRM, MS Office Project, Office Word, and Office Excel. To find out additional information about Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center2, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Charleston South Carolina remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can configure Operations Manager for your business so that your network support is proactive and automated. By anticipating possible trouble spots before they evolve into crashes, system monitoring can head off inconvenient and costly service failures. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a mix of platforms.
How Your Charleston Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Charleston South Carolina, Progent's online computer support engineers can provide expert and affordable IT help the moment your business has to have it. More than 20 years of providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to fix network problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Charleston business has a regular freelance support technician or employs an in-house IT staff that know how to deal with the majority of computer issues, Progent's Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the experience to fix sudden network crises or especially complicated integration projects.

Advantages of Progent's Network Help for Organizations in Charleston South Carolina
Progent's remote technical help services enable your Charleston company to have the benefits of timely, world-class IT support without the expense of managing an in-house IT organization. Your information system will derive added business worth by being increasingly available, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Charleston South Carolina, local network service providers, whether consisting of independent consultants or an internal maintenance staff, can handle typical network issues. However, major troubles sometimes occur when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these cases, Progent's on-call support specialists give you a convenient, fast, and economical way to augment your local resources and to transfer useful knowledge to improve your capability to deal with downstream problems in-house.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance service providers. Although freelance service people carry less overhead than larger service companies and can often charge marginally less, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the absence of backup personnel may force your company to wait for assistance during an emergency. As your business expands, system downtime and problems with critical software are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup support expertise to insure your IT system stays available.

  • Build a Solid Foundation for Seamless Expansion
    Organizations often begin with an information architecture implemented on a modest budget. Lacking a proper framework, band-aid fixes often get thrown onto a shaky foundation. As a network grows, reliability and expandability problems can impede the success of the organization. Such poorly built environments need careful analysis, smart strategic planning, and wide technical knowledge to evolve to a network architecture that can provide the stable foundation to meet vital business demands and simplify downstream growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller offices require advice and technical training to navigate through an increasingly complicated array of product options capable of promoting business growth and enhancing productivity. Businesses do not need a computer consultant who is attempting to resell a specific vendor's technology. IT consulting and product selling can lead to a situation where the proposed solution is built around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical consulting with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, at the forefront of IT support, performing a broad range of IT projects for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only expert IT skills, but also a consultant with proven methods for applying computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Companies who utilize familiar independent consultants or who employ internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your information network from painful and costly service losses.
How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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