Fast Online Help for Charleston South Carolina Information Networks
Fast Online Support for Charleston SystemsFor organizations located in Charleston South Carolina, Progent provides remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology required to solve most network problems rapidly. This reduces direct costs because service calls use up minimal chargeable minutes. Remote support also avoids the cost of sending a consultant to your site. Your company benefits additionally with incidental expenses by reducing or eliminating system downtime and associated losses stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is especially important for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.

Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you receive. Unlike typical remote service companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent situations where fast fixes manage to end up as substantial invoices. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies that ensure the highest level of effectiveness for online help and repair for information networks of all sizes. Progent provides secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's online support team to communicate with your environment without compromising network security.

Progent's advanced customer support reporting application includes detailed histories for all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of support rendered to each Progent client by every Progent consultant. This history of problems and resolutions is organized as an easily searchable internal knowledge base that permits Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level certifications and working associations with key vendors including Cisco and Microsoft open up other extensive support databases and permit fast access to vendors' in-house support staff so Progent's online consulting experts are able to arrive at optimal resolutions in the least time.

Online support provided by Progent to clients in Charleston South Carolina include:

ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced technology used by many of the industry's top corporations. The ProSight line of network management outsourcing services addresses all key areas of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their networking appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent’s Help Desk Co-management services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk team of seasoned network experts offers your workers in Charleston South Carolina instant access to a large network service resource with substantial background offering telephone-based consulting and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a key driver of company productivity, and Progent's target is to resolve instead of simply record technical issues.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides online advanced engineering expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Charleston South Carolina remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your environment so your network support is proactive and automated. By uncovering looming issues before they grow into crashes, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks based on a mix of operating systems.
How Your Charleston Company Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Charleston South Carolina, Progent's phone-based computer support engineers are ready to provide expert and cost-effective system help the moment your organization has to have it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Charleston office relies on a regular independent support technician or maintains a full time organization that can handle day-to-day computer issues, Progent’s Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to fix unexpected system emergencies or especially complicated integration projects.

Benefits of Progent's IT Support for Offices in Charleston South Carolina
Progent's remote support services enable your Charleston business to have the advantages of timely, expert network support without the cost of managing a full-time IT staff. Your network will acquire added business value by being increasingly available, productive, and secure. Benefits to your business include:

  • Convenient remote expansion of your on-site IT resources
    With most businesses in Charleston South Carolina, local computer support providers, whether consisting of independent consultants or an in-house maintenance staff, can deal with typical network problems. On the other hand, IT crises may spring up when local support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your onsite service technicians. In these cases, Progent's online support professionals offer an easy, fast, and affordable solution to augment your regular help and to pass on useful knowledge to improve your ability to resolve future issues locally.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller organizations commonly depend on individual freelance consultants. While freelance service people have smaller internal costs than larger consulting firms and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may force your company to go without help during an IT crisis. As your company grows, network downtime and problems with vital software become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup service expertise to insure your network stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies often start with an IT system implemented on a modest budget. Without a strong framework, slap-dash repairs can get thrown onto an unstable foundation. As a company grows, stability and scalability issues can hinder the productivity of the business. These poorly designed systems require proper assessment, smart long-term planning, and extensive IT knowledge to evolve to a network architecture able to deliver the solid foundation to handle critical business requirements and simplify future expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller offices require advice and technical training to navigate through an increasingly complicated maze of product options available for accelerating business success and improving productivity. These companies do not need a network consultant who is trying to resell a specific vendor's technology. Network support and product selling can lead to a situation where the proposed solution is designed around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to align IT expertise with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical experience, refined remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center can be used for piloting mission-critical applications, developing efficient migration procedures, evaluating and optimizing performance, designing or verifying disaster recovery solutions, resolving compatibility issues, and building training environments for new technologies. For Progent customers without adequate in-house resources to assemble effective pilot environments, Progent's Test and Training Lab reduces capital costs and technical risk while keeping vital network projects on schedule.

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    Progent can assist you to design and execute a smooth transition from a UNIX-based IT environment to a network based on Microsoft Windows and capable of running Microsoft's familiar office productivity products, business applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and software development specialists can assist you to preserve your data and minimize productivity discontinuity by designing an efficient transition strategy that protects your existing investments in UNIX application and infrastructure. UNIX-to-Windows migration support expertise offered by Progent include evaluation of existing infrastructure, migration planning and testing, Exchange migration support, data and application software porting, and processor and mass storage migration and consolidation.

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    With the Catalyst line of switches for small and medium-sized companies, Cisco enables companies to realize the full benefits of bringing smart traffic control into their IT infrastructures. Cisco's switch product line makes it possible to enable features to make your network infrastructure sufficiently available to handle real-time needs, expandable to facilitate growth, safe enough to guard restricted information, and designed for differentiating and controlling traffic flows to optimize system operations. Progent's CCIE certified engineers can help you select and deploy Catalyst switches that make sense for your company. In addition, Progent's CISA certified security consultants can show you how to develop a strategic protection policy and configure Cisco Catalyst switches so they powerfully enforce your security policies. Catalyst switching products that Progent supports include Cisco's Catalyst 2940 switches, Catalyst 3750 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 switches.

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    Cisco's Firepower Next Generation Firewalls provide a significant performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and offer unified control of modern cybersecurity features such as application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to design and carry out a smooth migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's security services to create and centrally control IT ecosystems that span branch offices, data centers, private clouds and public clouds.

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    Progent offers two ultra-affordable service packages intended to enable small companies to get an impartial network security evaluation from a premier security consultant. With Progent's External Security Inventory Scan, an engineer runs an extensive examination of your IT infrastructure from beyond your firewall to uncover possible risks in the security posture you expose to the public. With Progent's Internal Network Security Inventory Scan, a security expert executes a network scan from an authorized computer inside your company firewall to evaluate vulnerabilities to inside attacks. Both security inventory services are set up and run from a protected external location.

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    Progent offers a variety of network service packages for small businesses. These IT outsourcing and network monitoring solutions are built around the proactive problem solving capabilities of Microsoft Operations Manager, a next-generation server and IT support product that tracks the reliability, throughput, and security of your network and identifies incipient problems before they can disrupt your system. With Progent's affordably priced IT service programs, small companies can select a basic co-sourcing package based on Operations Manager with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution.

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    Microsoft Communications Server delivers IM and Real Presence as part of an extensible, world-class solution offering advanced protection, transparent compatibility with popular Microsoft software, an expandable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can benefit from lower costs and elevated business efficiencies, enhanced individual productivity, and stronger IP security with this easy-to-manage, fault-tolerant solution. Effective deployments of Microsoft Office Communications Server call for careful planning and thought prior to roll out. Progent's Microsoft-authorized professionals can provide the skill needed to realize all the benefits of Microsoft Office Communications Server throughout your whole organization.

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    The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to block ransomware or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that minimizes your exposure to ransomware and meets your company's needs.

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    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has few competitors. Small companies who utilize familiar independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.

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    Progent's Intune consultants can assist your organization to assess the strategic case for adopting Microsoft Intune for configuring and managing your web-facing mobile computers including laptops, smartphones, and tablets based on Windows, iOS, and Google Android. Progent's Intune consultants can assist you to configure policies, set up pilot systems to confirm the benefits of Intune for your network, install Intune across your enterprise, combine Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Intune solution.

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