Fast and Affordable Online Support for Charleston South Carolina Computer Systems
For businesses located in Charleston South Carolina, Progent offers online help for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support experts provide exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology required to resolve most network issues quickly. Efficient support reduces direct costs because service calls require minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits even more with incidental costs by reducing or eliminating network outages and associated losses due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially helpful in environments that rely on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced only for the services that you actually get. Unlike typical online support organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where quick repairs somehow turn into big invoices. Progent's skill at disposing of technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and proven methodologies that allow the maximum level of effectiveness for online help and repair for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to access your network remotely without breaching corporate security.
Progent's advanced customer support database application keeps comprehensive records of the support that Progent's clients have received. Progent's team consultants have the benefit of the records of all help rendered to every Progent client by every Progent engineer. This database of problems and resolutions is organized as a conveniently searchable support database that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft open up additional extensive support knowledge bases and permit fast access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to determine the most efficient resolutions promptly.
Online technical support services provided by Progent to businesses in Charleston South Carolina include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support professionals offer network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a broad range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to assist your business to deploy, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services include offering Windows 10 integration support plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the highest recognition for network engineers, and indicates a consultant's networking knowledge at the expert level. CCIEs can resolve even the most challenging challenges encountered in network design, installation, administration, compliance, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad experience permits them to find solutions for problems quickly. In common instances, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can interface to your network by means of state-of-the-art remote support tools to perform quick, safe, and affordable diagnosis and repair.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Progent's Cisco-qualified CCIEs offer help for all of Cisco's popular selection of networking devices by providing services that include:
CISM and CISSP Certified Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help you to recuperate quickly following a serious breach. Security solutions available from Progent include: in depth information security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; setting up firewalls; building safe techniques for off-site and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support to help businesses of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize physical resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to cover a broad array of information technologies such as system architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems enables quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge technology used by many of the industry's leading corporations. The ProSight suite of outsourced network management services addresses all key facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Charleston Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk or revamping your established one, evaluating or modifying Call Center software to meet the particular requirements of your company, or adding temporary online personnel to reinforce your internal Help Desk resources to handle demanding situations like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk staff of veteran information technology consultants gives your computer users in Charleston South Carolina immediate access to a dependable support group with substantial background providing phone consulting and online diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a solid driver of business efficiency, and Progent's intent is to solve rather than merely report network problems.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting staff provides phone-based advanced consulting expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Charleston South Carolina online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so that your computer maintenance is proactive and automated. By detecting emerging issues before they evolve into network outages, remote monitoring can avoid stressful and costly service breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate multiple operating systems.
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Charleston South Carolina, Progent's phone-based computer support specialists can provide effective and affordable system support the moment your company needs it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Charleston business relies on a local freelance support technician or maintains an in-house organization that can deal with ordinary computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the knowledge to resolve sudden system emergencies or especially challenging integration projects.
Benefits of Progent's Network Help for Businesses in Charleston South Carolina
Progent's remote network troubleshooting services allow your Charleston business to realize the advantages of immediate, enterprise-level network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:
- Convenient remote extension of your local IT resources
With most offices in Charleston South Carolina, nearby network service providers, whether made up of freelance consultants or an internal IT staff, can take care of typical network issues. However, IT crises might spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your usual service technicians. In these situations, Progent's online service experts provide an easy, fast, and economical way to augment your regular resources and to convey useful knowledge to improve your capability to deal with downstream problems in-house.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller organizations often rely on individual freelance consultants. Although freelance consultants have less internal costs than big support companies and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the absence of fallback personnel may require your company to wait for assistance during an IT crisis. As your company expands, system downtime and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup service experts to insure your IT system is always available.
- Create a Scalable Foundation for Seamless Expansion
Companies often begin with an information architecture created on a shoestring budget. Without a strong infrastructure, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, reliability and scalability issues can hinder the productivity of the business. These badly designed environments require proper assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a system architecture able to provide the stable foundation to meet critical business requirements and simplify future expansion.
- Work with Problem Solvers Rather Than Product Vendors
Smaller offices require guidance and technical training to navigate through an ever more complex maze of product options available for accelerating business growth and enhancing efficiency. Businesses hardly need a computer engineer who is trying to sell a certain vendor's technology. IT consulting and product selling can result in a situation where the recommended
solution is designed around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align IT expertise with the best interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical background, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent can provide in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 support, Windows Server 2003 upgrades, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person visits per minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can focus on offering high-value services where Progent has few competitors. Companies who utilize trusted freelance service providers or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.