Fast and Affordable Remote Troubleshooting for Charleston South Carolina Computer Systems
Immediate Remote Consulting for Charleston NetworksFor businesses located in Charleston South Carolina, Progent provides online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's remote technical support experts provide excellent value because they possess the practical experience and are equipped with the sophisticated tools required to resolve most network issues rapidly. Efficient support reduces direct costs because service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting experience is particularly important for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's pricing model for remote help is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical remote support firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from situations where quick repairs manage to end up as large bills. Progent's penchant for disposing of technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized technologies and proven processes which permit the highest level of efficiency for online technical support and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to access your company's system remotely without compromising system security.

Progent's sophisticated technical support database system stores extensive documentation describing all service that Progent's customers have been provided. Progent's authorized engineers have access to the history of all help delivered to each Progent client by every Progent engineer. This archive of problems and resolutions is structured as an easily searchable support database that allows Progent's online support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and close associations with key technology companies including Cisco and Microsoft open up other vast technical databases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's online service experts can come up with the best resolutions quickly.

Online technical support services offered by Progent to companies in Charleston South Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading corporations. The ProSight series of IT management outsourcing services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so that any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progent’s Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk team of veteran network consultants gives your workers in Charleston South Carolina fast assistance from an efficient support resource with years of experience offering phone support and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to company productivity, and Progent's aim is to fix instead of merely document technical problems.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group offers online advanced engineering support and education in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Charleston South Carolina online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so your computer support is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into full-scale emergencies, remote monitoring can head off disruptive and costly service breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on a mix of operating systems.
How Your Charleston Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Charleston South Carolina, Progent's online computer support specialists are ready to deliver expert and affordable IT support the instant your business needs it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Charleston office works with a regular freelance consultant or maintains an in-house organization that know how to handle the majority of computer problems, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to address unexpected network crises or especially tough integration problems.

Advantages of Progent's Network Help for Companies in Charleston South Carolina
Progent's online network troubleshooting services allow your Charleston company to experience the advantages of timely, enterprise-class network support without the expense of managing an in-house IT organization. Your information system will derive added strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    With most offices in Charleston South Carolina, local network service providers, whether made up of freelance consultants or a full-time maintenance staff, can resolve the majority of technical issues. On the other hand, serious problems can spring up when your regular support personnel are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local support personnel. In these cases, Progent's on-call service professionals offer a convenient, quick, and affordable solution to augment your regular resources and to pass on useful knowledge to increase your ability to deal with downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller offices commonly depend on individual freelance consultants. While independent service people have less overhead than big support companies and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the absence of reserve personnel may require your company to wait for help during an IT crisis. As your company expands, system unavailability and trouble with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your IT system remains up and running.

  • Create a Solid Foundation for Smooth Expansion
    Businesses often start with an IT architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash repairs can get piled onto a shaky foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. These badly designed environments require proper assessment, smart long-term planning, and extensive IT expertise to evolve to a network architecture that can offer the stable foundation to meet critical business demands and ease downstream growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller companies require advice and technical training to navigate through an increasingly complex array of product options available for promoting business success and improving efficiency. These companies do not need a computer engineer who is attempting to sell a specific vendor's technology. Network support and product selling can result in a situation where the proposed solution is designed around a predetermined technology rather than the genuine needs of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match technical consulting with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical background, refined support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the forefront of IT support, performing a broad variety of technical projects for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This means that you get not only expert IT capability, but also a support engineer with field-tested approaches for using technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises visits per minute. As a result, you are billed only for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local support firms who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by each staff member to each customer. The discipline of documenting and organizing service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    At Home Employees VoIP Integration

    Progent can help small and medium-size businesses to configure VoIP platforms to provide their at-home workforce the advantage of seamless extensions of the corporate phone network.

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    • LifeSize Video Conferencing Consultancy
    Best Engineer Cisco TelePresence System 3210

    Progent offers the expertise of a senior specialist with years of experience configuring, maintaining, and upgrading video conferencing systems from leading suppliers including Cisco/TANDBERG, Polycom, and LifeSize. Progent can coordinate with your in-house IT support team, your ISP, and your video conferencing platform supplier to assist your company maximize the strategic value of your video conferencing ecosystem.

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    Progent's proven ransomware recovery experts can assist you to reconstruct an IT network victimized by a ransomware cryptoworm like Ryuk, WannaCry, NotPetya, or Locky.

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    Progent provides small organizations a pair of low-cost network security evaluation scanning packages that provide, at a set price, remotely managed inventory scans of your security profile which are analyzed by professional information security engineers who interpret the data collected by the scan, present objective summaries of your current network security, and offer recommendations for enhancements. Progent has developed two non-overlapping network security inventory scanning packages for external and internal scanning that are priced to fit the budgets of small companies while providing enterprise-quality evaluations of your network's vulnerability to attack.

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    If you are developing UNIX or Linux software on a network that has Microsoft Windows-based servers, PCs, and office applications, Progent can provide comprehensive network support outsourcing that frees you to focus on your field of strategic expertise while avoiding the constant hassle of managing your company information system. Through the use of automated server monitoring and by delivering online and on-site support as your company needs it, Progent represents an economical way for managing an information system that provides high availability, protection, and performance. Progent's developer support services feature comprehensive it outsourcing, virtual infrastructure, remote and on-site support and repair, network monitoring, and Help Desk outsourcing.

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  • Palo Alto Networks User-ID Cybersecurity Consultancy 24x7 Palo Alto Networks PA-3000 Series Firewalls Cybersecurity Consultancy
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    Progent has two decades of background assisting small and mid-size businesses to design, implement, optimize, manage, and troubleshoot computer networks that incorporate an at-home workforce.

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    E-Mail Guard is Progent's affordable spam filtering and antivirus service that gives small companies world-class defense against spam, viruses, directory harvesting, and other types of e-mail-based attacks on computer systems. E-Mail Guard is based on Postini's perimeter management technology, a comprehensive suite of web-based spam filtering and virus protection services that ward off email attacks before they are able to penetrate the corporate firewall. Perimeter Manager also allows administrators track and control their email systems, irrespective of server platform, hardware type, or geographic location.

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    Progent's certified consultants can help you to evaluate the benefits of Windows Server 2008 for your company, create pilot programs and rollout strategies, integrate Windows Server 2008 with your IT environment and applications, educate your IT staff how to run new management utilities, and deliver ongoing consulting and support via low-cost alternatives including Help Desk support and online technical assistance.

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    • Biggest Business Portal for Dynamics GP Engineer
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    Progent's expertise providing Microsoft .NET services and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms make it possible to create custom line-of-business applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you design reports that let you analyze your business more effectively, transforming uncooked information into useful insights into your company and customers.

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    • Aironet Ruggedized APs IT Consultants
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    Progent's certified wireless networking experts can help businesses of any size to plan, deploy, administer and repair Cisco Aironet Wi-Fi access point solutions to achieve the performance, range, capacity, scale, security and manageability needed for transparent access between wireless and wired network infrastructure. Progent offers efficient remote and onsite support for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can help your business design and manage deployments of indoor and outdoor Aironet APs.

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    • Stealth Penetration Testing Network Intrusion Penetration Testing
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    Stealth penetration checking is an important component of any comprehensive network security strategy. Progent’s security professionals can run extensive penetration checks without the knowledge of your company's internal IT resources. Unannounced penetration testing shows whether current security monitoring tools such as intrusion detection warnings and event log analysis are properly configured and actively monitored.

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