Fast Online Help for Charleston South Carolina Information Networks
For organizations located in Charleston South Carolina, Progent provides remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic issues.
Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology required to solve most network problems rapidly. This reduces direct costs because service calls use up minimal chargeable minutes. Remote support also avoids the cost of sending a consultant to your site. Your company benefits additionally with incidental expenses by reducing or eliminating system downtime and associated losses stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is especially important for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.
Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you receive. Unlike typical remote service companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent situations where fast fixes manage to end up as substantial invoices. Progent's skill at handling technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies that ensure the highest level of effectiveness for online help and repair for information networks of all sizes. Progent provides secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's online support team to communicate with your environment without compromising network security.
Progent's advanced customer support reporting application includes detailed histories for all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of support rendered to each Progent client by every Progent consultant. This history of problems and resolutions is organized as an easily searchable internal knowledge base that permits Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level certifications and working associations with key vendors including Cisco and Microsoft open up other extensive support databases and permit fast access to vendors' in-house support staff so Progent's online consulting experts are able to arrive at optimal resolutions in the least time.
Online support provided by Progent to clients in Charleston South Carolina include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support professionals can deliver computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to assist you business to deploy, configure, repair, and manage workstations and notebooks powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and indicates a person's technical skills at the expert level. Cisco-qualified CCIEs can handle the most difficult issues surrounding network planning, deployment, maintenance, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software updates. CCIEs provide exceptional value because their broad experience permits them to find solutions for problems rapidly. In many cases, less seasoned service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your computer system by means of advanced on-line support tools to perform efficient, safe, and economical analysis and remediation.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling selection of networking appliances by delivering consulting services such as:
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM and CISSP security and compliance consultants offer a variety of system protection services to bolster the defenses of your Windows, macOS and OS X, or Linux network against assaults or assist your company to clean up rapidly following a serious penetration. Security consulting services available from Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm attacks; setting up firewalls; building secure architectures for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online support services to address a wide spectrum of information technologies including network architecture, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server economization and simplified management in environments that incorporate Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from legacy applications to MS Windows or Linux solutions. Progent's group-based methodology for solving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.
Major Linux variants for which Progent can provide expert support include:
ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced technology used by many of the industry's top corporations. The ProSight line of network management outsourcing services addresses all key areas of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their networking appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Charleston Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex issues.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk team of seasoned network experts offers your workers in Charleston South Carolina instant access to a large network service resource with substantial background offering telephone-based consulting and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a key driver of company productivity, and Progent's target is to resolve instead of simply record technical issues.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides online advanced engineering expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Charleston South Carolina remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your environment so your network support is proactive and automated. By uncovering looming issues before they grow into crashes, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks based on a mix of operating systems.
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Charleston South Carolina, Progent's phone-based computer support engineers are ready to provide expert and cost-effective system help the moment your organization has to have it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Charleston office relies on a regular independent support technician or maintains a full time organization that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to fix unexpected system emergencies or especially complicated integration projects.
Benefits of Progent's IT Support for Offices in Charleston South Carolina
Progent's remote support services enable your Charleston business to have the advantages of timely, expert network support without the cost of managing a full-time IT staff. Your network will acquire added business value by being increasingly available, productive, and secure. Benefits to your business include:
- Convenient remote expansion of your on-site IT resources
With most businesses in Charleston South Carolina, local computer support providers, whether consisting of independent consultants or an in-house maintenance staff, can deal with typical network problems. On the other hand, IT crises may spring up when local support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your onsite service technicians. In these cases, Progent's online support professionals offer an easy, fast, and affordable solution to augment your regular help and to pass on useful knowledge to improve your ability to resolve future issues locally.
- Reduced Dependence on Freelance Consultants
For network support, smaller organizations commonly depend on individual freelance consultants. While freelance service people have smaller internal costs than larger consulting firms and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may force your company to go without help during an IT crisis. As your company grows, network downtime and problems with vital software become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup service expertise to insure your network stays up and running.
- Create a Scalable Basis for Smooth Expansion
Companies often start with an IT system implemented on a modest budget. Without a strong framework, slap-dash repairs can get thrown onto an unstable foundation. As a company grows, stability and scalability issues can hinder the productivity of the business. These poorly designed systems require proper assessment, smart long-term planning, and extensive IT knowledge to evolve to a network architecture able to deliver the solid foundation to handle critical business requirements and simplify future expansion.
- Work with Solution Providers Instead of Technology Sellers
Smaller offices require advice and technical training to navigate through an increasingly complicated maze of product options available for accelerating business success and improving productivity. These companies do not need a network consultant who is trying to resell a specific vendor's technology. Network support and product selling can lead to a situation where the proposed
solution is designed around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to align IT expertise with the best interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical experience, refined remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Family of Server Platforms
Progent can provide world-class support for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 R2 migration, Windows 2003 upgrades, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits by the minute. Consequently, you pay only for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Businesses who utilize familiar independent service providers or who employ in-house IT personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.