Immediate Remote Support for Charleston South Carolina Computer Systems
Fast Phone Consulting for Charleston SystemsFor businesses located in Charleston South Carolina, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's online support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools required to resolve most network issues quickly. This lowers direct expenses because solutions accumulate minimal chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves even more with indirect expenses by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online technical support know-how is especially important for organizations that depend on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to many remote service companies, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with scenarios where quick solutions manage to turn into substantial bills. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized technologies and field-tested methodologies that ensure the maximum level of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to communicate with your system without compromising system security.

Progent's sophisticated technical support reporting application keeps extensive documentation for the support that Progent's customers have been provided. Progent's staff service personnel have access to the history of services provided to each Progent customer by any consultant. This archive of problems and fixes is stored as a quickly accessible proprietary database that allows Progent's online technical engineers to share their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft open up other extensive technical databases and allow priority response from manufacturers' in-house support staff with the result that Progent's online consulting experts are able to come up with optimal resolutions quickly.

Online support services provided by Progent to companies in Charleston South Carolina include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup processes and enable non-disruptive backup and rapid recovery of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services allow your IT team to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are asked to confirm who you are on a device that only you have and that uses a different network channel. A broad range of out-of-band devices can be used as this added means of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. For more information about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth reporting utilities created to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows customers to complete major projects economically and on time. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Help Desk service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting services can aid you in creating an efficient new Call Center or improving your current organization, identifying or customizing Help Desk software to meet the particular needs of your business, or providing temporary online personnel to reinforce your internal Help Desk Call Center team to deal with unusually busy situations such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of experienced network consultants offers your customers in Charleston South Carolina immediate communication with a dependable network service group with extensive experience offering phone consulting and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center perception as a crucial contributor to company efficiency, and Progent's target is to resolve rather than just report technical issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers phone-based advanced consulting support and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for Microsoft applications including Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. For additional information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Charleston South Carolina remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By exposing looming trouble spots before they grow into full-scale emergencies, automated monitoring can ward off inconvenient and expensive network crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks based on a variety of operating systems.
How Your Charleston Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Charleston South Carolina, Progent's online computer support specialists can deliver professional and affordable system help the instant your company needs it. Over two decades of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix computer problems rapidly while avoiding the cost and lost time associated with on-site service visits.

Even if your Charleston organization deals with a regular independent consultant or maintains an in-house organization that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the time or the experience to address sudden network crises or particularly complicated integration problems.

Details of Progent's Online Computer Support for Charleston South Carolina
Progent's online support, remote repair, system security consulting, and system administration services offer companies in Charleston South Carolina the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT experience, fine tuned support software, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, at the forefront of network support, executing a broad range of IT projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This ensures that you get not only expert technical help, but also a consultant with field-tested methods for applying computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person visits per minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you won't be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on providing high-value skills where Progent has little competition. Companies who work with trusted freelance service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and costly availability losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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