Fast and Affordable Online Troubleshooting for Charleston South Carolina Networks
Fast Remote Support for Charleston SystemsFor organizations located in Charleston South Carolina, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-qualified security experts to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers offer exceptional value because they have the practical experience and have access to the advanced tools necessary to solve the majority of network problems rapidly. Efficient support reduces direct expenses because service calls require minimal chargeable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization saves even more with indirect expenses by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced remote consulting expertise is especially important for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's billing policy for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay just for the support that you actually get. Unlike typical remote support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent situations where speedy. minor fixes manage to end up as substantial tabs. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of customized tools and field-tested processes that allow the highest level of effectiveness for online technical support and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's online support team to interface to your system without compromising system security.

Progent's proven technical support reporting application stores extensive records for the service that Progent's customers have received. Progent's staff consultants have the benefit of the records of support provided to each customer by any Progent engineer. This database of trouble tickets and solutions is organized as a conveniently accessible proprietary knowledge base that allows Progent's online support experts to share their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft make available additional vast technical databases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can arrive at the best resolutions promptly.

Online support services offered by Progent to customers in Charleston South Carolina include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size organizations to benefit from the same advanced technology used by some of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk service options for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progent’s shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Call Center team of seasoned information technology professionals provides your workers in Charleston South Carolina quick communication with a large network service group with substantial experience offering phone support and online troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a solid driver of business success, and Progent's policy is to solve rather than merely annotate technical issues.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts staff can supply phone-based professional consulting expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom development, and training services, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Charleston South Carolina online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By exposing possible problems before they evolve into crashes, remote monitoring can ward off stressful and expensive network breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate multiple OS platforms.
How Your Charleston Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Charleston South Carolina, Progent's online computer support engineers are ready to provide expert and economical IT support the moment your organization needs it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine remote access technology to repair network problems rapidly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Charleston business has a regular freelance support technician or maintains a full time organization that can handle typical computer problems, Progent’s Microsoft certified engineers can provide an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the availability or the expertise to deal with unexpected system emergencies or particularly complex integration projects.

Advantages of Progent's IT Support for Companies in Charleston South Carolina
Progent's online IT consulting services allow your Charleston company to have the benefits of on-call, enterprise-grade IT support without the expense of managing an in-house IT organization. Your information system will derive added strategic value by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    For most organizations in Charleston South Carolina, local computer service providers, whether consisting of freelance consultants or a full-time IT staff, can deal with the majority of network problems. On the other hand, serious problems might strike when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service people. In these instances, Progent's on-call service specialists give you an easy, fast, and budget-friendly solution to supplement your regular help and to convey useful knowledge to increase your capability to handle downstream issues locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller organizations often rely on individual freelance consultants. While independent consultants have less internal costs than larger support companies and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the absence of fallback help may force your company to go without assistance during an IT crisis. As your business grows, network downtime and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup service experts to insure your network stays available.

  • Create a Solid Basis for Smooth Expansion
    Organizations often begin with an information system created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get thrown onto a shaky foundation. As a network grows, stability and scalability problems can hinder the success of the business. These poorly designed environments need careful assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a network architecture that can provide the solid foundation to meet vital business requirements and simplify future expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller organizations need guidance and technical education to navigate through an ever more complicated maze of product options capable of promoting business success and enhancing productivity. They hardly need a computer engineer who is attempting to sell a certain vendor's products. Network support and product sales can result in a situation where the recommended solution is built around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match technical expertise with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT expertise, refined remote support software, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, at the front lines of network service, executing a broad variety of technical tasks for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This means that you get not only expert technical capability, but also a support engineer with field-tested methods for using technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits per minute. Consequently, you are charged just for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you won't be forced to allow less critical problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports transmitted by each consultant to every customer. The practice of documenting and organizing support records allows more efficient support and eliminates a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide 24x7 remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Start Getting Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



An index of content::

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    Progent’s IT outsourcing services provide budget-friendly computer consulting for mid-size corporations. Whether it includes designing system infrastructure, creating an internal Help Desk or using an outside one, rolling out an updated email platform, monitoring your system, or creating an on-line business application, outsourcing your network technical services can reduce costs and eliminate risks, permitting network service budgets to increase in a more linear and controlled fashion than is possible by amassing a large, all-purpose in-house network support staff. Progent’s Outsourcing White Paper and flyers show how Progent can enable you to create a secure and robust network architecture for your critical Windows-based applications such as Windows 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server.

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    Progent's productive atmosphere will allow you to become a better consultant by improving your information technology skills and increasing the satisfaction of your customers. Progent delivers this promise by attracting the top professional talent for you to work with, offering an advanced system architecture, running custom application utilities to enable the maximum quality of support, and by streamlining proven business models for attracting and retaining clients.

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    The knowledge and experience of Progent's certified Windows Server consulting team, with an average of over 11 years of work in Microsoft technology, ensures you success in selecting the version and set up of Windows 2003 Server that aligns best with your business strategy. Progent can also assist you with designing, installing, managing and supporting powerful IT solutions based on Windows Server, and can assist your migration from Windows 2000 or Windows NT.

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    Progent offers affordable online and onsite support to assist companies to migrate all or part of their critical network resources to Google Cloud Platform services. This can save management hassle and equipment expense and enable the use of Google's cutting edge machine learning tools. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, system design and review, pilot testing, configuration, centralized administration, performance tuning, software license management, disaster recovery solutions, and security and compliance.

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    If you are developing Linux-based software in an environment that includes Windows-based processors, PCs, and office applications, Progent offers full-service information technology outsourcing that frees you to focus on your field of strategic know-how while avoiding the continual hassle of managing your business network. Through the use of smart network monitoring and by providing online and on-site assistance as your company needs it, Progent represents an economical solution for maintaining an information system that features excellent availability, security, and efficiency. Progent's UNIX/Linux developer assistance services include comprehensive network support outsourcing, virtual server infrastructure, remote and in-person service and repair, network monitoring, and Contact Center support.

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