Fast and Affordable Remote Troubleshooting for Charleston South Carolina Computer Networks
For companies in Charleston South Carolina, Progent provides remote technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online support engineers offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools required to resolve most network problems rapidly. This lowers direct expenses because service calls use up minimal chargeable minutes. Online support also eliminates the expense of sending a consultant to your office. Your company saves even more in indirect costs by reducing or eliminating network downtime and related costs due to business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting know-how is especially valuable in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the support that you receive. In contrast to many online service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from situations where quick solutions manage to turn into large tabs. Progent's penchant for solving problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes that promote the maximum level of efficiency for online consulting and repair for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's online support team to communicate with your company's system without breaching network security.
Progent's proven customer support database system stores comprehensive documentation describing all service that Progent's clients have been provided. Progent's team service personnel have access to the history of support provided to each Progent customer by any Progent engineer. This database of issues and resolutions is structured as a conveniently retrievable support knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft open up other vast support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to determine the best resolutions quickly.
Online support services available from Progent to customers in Charleston South Carolina include:
Authorized Windows Experts
Progent's Microsoft-certified remote service engineers offer network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop services to assist you company to install, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network consultants, and validates a person's network technology knowledge at the expert level. CCIEs can deal with even the most challenging issues encountered in network infrastructure design, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness since their broad experience allows them to resolve problems rapidly. In typical instances, less seasoned engineers can struggle for hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can connect to your network via state-of-the-art on-line support technology to perform efficient, safe, and affordable diagnosis and remediation.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Progent's CCIEs can provide help for the entire range of Cisco's top-selling selection of connectivity products by offering consulting services such as:
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services that can improve the safety of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to clean up rapidly after a serious penetration. Security consulting services available from Progent include: in depth data security assessment using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; setting up firewalls; building safe architectures for remote and mobile connectivity; guarding your email infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize on-premises resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable process for restoring services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online support services to cover a broad range of information technologies such as system architecture, email solutions, network and operational security, plus UNIX and Windows integration. For server economization and simplified management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux solutions. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency online help resolving problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Charleston Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center team of veteran network professionals gives your customers in Charleston South Carolina fast assistance from a reliable support group with substantial experience offering telephone-based support and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk recognition as a crucial driver of business productivity, and Progent's intent is to resolve rather than just report network issues.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply online advanced engineering support and training in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for popular Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Charleston South Carolina remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By spotting looming issues before they grow into network outages, system monitoring can avoid disruptive and expensive network crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments based on a combination of OS platforms.
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Charleston South Carolina, Progent's online computer support engineers are ready to deliver expert and economical system help the moment your organization needs it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve network problems quickly while eliminating the cost and lost productivity associated with in-person service visits.
Even if your Charleston office has a regular independent support technician or maintains a full time organization that can deal with common network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to resolve unexpected system emergencies or especially tough integration projects.
Advantages of Progent's Network Help for Offices in Charleston South Carolina
Progent's remote IT consulting services allow your Charleston company to experience the benefits of on-call, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic value by becoming more reliable, productive, and protected. Advantages to your business include:
- Seamless remote expansion of your on-site support resources
With most organizations in Charleston South Carolina, nearby computer support resources, whether consisting of independent consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, serious problems can spring up when local support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your local support personnel. In these situations, Progent's online support professionals offer an easy, fast, and affordable solution to augment your regular resources and to transfer valuable knowledge to increase your ability to handle future issues locally.
- Less Reliance on Freelance Consultants
For IT maintenance, smaller organizations commonly rely on individual freelance service providers. Although independent consultants carry smaller overhead than big service companies and can often charge lower rates, they are often overextended, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the lack of fallback help may require your company to go without help during an IT crisis. As your network grows, system downtime and problems with vital applications become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve service expertise to insure your network is always up and running.
- Build a Solid Foundation for Seamless Expansion
Organizations typically begin with an IT architecture created on a shoestring budget. Lacking a strong framework, band-aid fixes often get piled on top of a shaky foundation. When a network grows, stability and expandability problems can impede the productivity of the business. These poorly built environments require careful analysis, smart strategic planning, and extensive IT expertise to evolve to a network infrastructure that can offer the stable foundation to meet critical business demands and simplify future growth.
- Interact with Problem Solvers Instead of Product Resellers
Smaller offices require advice and technical education to navigate through an increasingly complex array of product alternatives available for accelerating business growth and enhancing efficiency. Businesses hardly need a network engineer who is attempting to resell a certain vendor's technology. Network consulting and product selling can result in a scenario where the recommended
solution is designed around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align IT expertise with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT expertise, fine tuned support software, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help by the minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for services delivered during normal working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be forced to permit less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local service firms who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation transmitted by every staff member to every customer. The practice of documenting and organizing support activity allows more effective service and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system tracking services based on MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your information network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.