Fast and Affordable Remote Troubleshooting for Charleston South Carolina Computer Systems
For businesses located in Charleston South Carolina, Progent provides online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's remote technical support experts provide excellent value because they possess the practical experience and are equipped with the sophisticated tools required to resolve most network issues rapidly. Efficient support reduces direct costs because service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting experience is particularly important for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical remote support firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from situations where quick repairs manage to end up as large bills. Progent's penchant for disposing of technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized technologies and proven processes which permit the highest level of efficiency for online technical support and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to access your company's system remotely without compromising system security.
Progent's sophisticated technical support database system stores extensive documentation describing all service that Progent's customers have been provided. Progent's authorized engineers have access to the history of all help delivered to each Progent client by every Progent engineer. This archive of problems and resolutions is structured as an easily searchable support database that allows Progent's online support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and close associations with key technology companies including Cisco and Microsoft open up other vast technical databases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's online service experts can come up with the best resolutions quickly.
Online technical support services offered by Progent to companies in Charleston South Carolina include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier online service professionals can provide network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop consulting and support services to assist your company to install, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to resolve the most challenging challenges associated with network infrastructure design, integration, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating software updates. CCIEs represent an excellent value since their depth of experience allows them to solve problems rapidly. In common instances, less qualified engineers can struggle for many hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can connect to your computer system using the latest remote troubleshooting technology in order to perform fast, secure, and economical diagnosis and repair.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure products by offering consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or assist your business to recover quickly after a damaging breach. Security support services offered by Progent include: in depth network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; setting up firewalls; designing safe mechanisms for off-site and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online support services to help companies of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can generate reports to confirm full service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to address a broad array of information technologies such as network architecture, messaging systems, network and process security, plus UNIX and Windows integration. For server economization and easy management in environments that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux-powered solutions. Progent's team-based approach to solving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading corporations. The ProSight series of IT management outsourcing services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so that any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Charleston Company Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk team of veteran network consultants gives your workers in Charleston South Carolina fast assistance from an efficient support resource with years of experience offering phone support and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to company productivity, and Progent's aim is to fix instead of merely document technical problems.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Group offers online advanced engineering support and education in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Charleston South Carolina online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so your computer support is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into full-scale emergencies, remote monitoring can head off disruptive and costly service breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on a mix of operating systems.
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Charleston South Carolina, Progent's online computer support specialists are ready to deliver expert and affordable IT support the instant your business needs it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while eliminating the cost and lost time associated with on-premises support visits.
Even if your Charleston office works with a regular freelance consultant or maintains an in-house organization that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to address unexpected network crises or especially tough integration problems.
Advantages of Progent's Network Help for Companies in Charleston South Carolina
Progent's online network troubleshooting services allow your Charleston company to experience the advantages of timely, enterprise-class network support without the expense of managing an in-house IT organization. Your information system will derive added strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:
- Seamless virtual extension of your local IT resources
With most offices in Charleston South Carolina, local network service providers, whether made up of freelance consultants or a full-time maintenance staff, can resolve the majority of technical issues. On the other hand, serious problems can spring up when your regular support personnel are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local support personnel. In these cases, Progent's on-call service professionals offer a convenient, quick, and affordable solution to augment your regular resources and to pass on useful knowledge to increase your ability to deal with downstream problems in-house.
- Less Dependence on Individual Service Providers
For IT support, smaller offices commonly depend on individual freelance consultants. While independent service people have less overhead than big support companies and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the absence of reserve personnel may require your company to wait for help during an IT crisis. As your company expands, system unavailability and trouble with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your IT system remains up and running.
- Create a Solid Foundation for Smooth Expansion
Businesses often start with an IT architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash repairs can get piled onto a shaky foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. These badly designed environments require proper assessment, smart long-term planning, and extensive IT expertise to evolve to a network architecture that can offer the stable foundation to meet critical business demands and ease downstream growth.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller companies require advice and technical training to navigate through an increasingly complex array of product options available for promoting business success and improving efficiency. These companies do not need a computer engineer who is attempting to sell a specific vendor's technology. Network support and product selling can result in a situation where the proposed
solution is designed around a predetermined technology rather than the genuine needs of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match technical consulting with the best needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical background, refined support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the forefront of IT support, performing a broad variety of technical projects for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This means that you get not only expert IT capability, but also a support engineer with field-tested approaches for using technical knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits per minute. As a result, you are billed only for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local support firms who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by each staff member to each customer. The discipline of documenting and organizing service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.