Online Computer Network Support Services

Fast and Affordable Online Support for Charleston South Carolina IT Networks
For businesses located in Charleston South Carolina, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified security experts to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers provide excellent leverage because they have the practical experience and have access to the advanced tools required to resolve most network problems rapidly. This reduces immediate costs because service calls accumulate minimal chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves even more in incidental costs by reducing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful in environments that rely on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the services that you receive. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from scenarios where fast repairs somehow end up as big invoices. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized technologies and proven methodologies which promote the highest degree of effectiveness for remote help and repair for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's remote service group to connect to your computer system remotely without breaching network security.

Progent's proven customer support database application stores detailed records describing the support that Progent's customers have received. Progent's staff consultants have the benefit of the history of services delivered to each Progent client by every Progent consultant. This history of anomalies and responses is organized as an easily accessible proprietary knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and permit fast response from manufacturers' internal support staff so Progent's online consulting experts can find optimal resolutions promptly.

Remote services available from Progent to customers in Charleston South Carolina include:

• Authorized Windows Expertise
  Progent's Microsoft-expert remote support experts offer computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide variety of technology support such as Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration, Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 maintenance, Microsoft Exchange 2019 Server integration, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint 2019 design and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, Microsoft Access Application Development, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to help you company to deploy, configure, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services include providing Windows 11 planning and upgrade consulting and Windows 10 integration support, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing mobile devices.

• Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco CCIE credential is the premier recognition for networking engineers, and certifies a person's technical knowledge at the master level. CCIEs can handle the most challenging challenges associated with network infrastructure design, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or locating program updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their depth of expertise enables them to fix problems quickly. In many instances, less qualified consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can communicate with your network using state-of-the-art remote troubleshooting technology to provide efficient, secure, and affordable analysis and repair.

  South Carolina State Contact Information:
  Progent offers consulting services and onsite technical support throughout South Carolina.
  

  Progent locations in South Carolina State

  City	Address	Phone	Link
  Charleston	460 King Street, Suite 200 Charleston, SC 29403 United States	(843) 628-5009	Charleston Network Support Services
  Spartanburg	2040 B South Church Street Spartanburg, SC 29306 United States	(864) 641-6001	Spartanburg Network Support Services

  
  
  

  Progent's Cisco CCIEs offer consulting for all of Cisco's popular selection of connectivity devices. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs engineering expertise, Cisco WiFi controllers consulting, Cisco VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.

• CISSP and ISSAP Certified Network Security Engineers
  Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux network against attacks or help your company to recover rapidly after a serious penetration. Security services offered by Progent include: thorough information security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; building safe mechanisms for off-site and mobile access; defending your email system against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange environments, Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a DR system powered by VMware SRM.

  Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components making up the underlying IP network.

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online support services to address a broad spectrum of information technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.

  Important Linux platforms for which Progent offers expertise include:
  — RedHat Linux
  — SUSE
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced technology used by some of the world's top enterprises. The ProSight suite of outsourced network management services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has worked with advanced backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and enable transparent backup and fast recovery of critical files, applications, system images, and VMs. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or application bugs. Managed services in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your network.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management offer businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to optimizing the security and reliability of your IT environment, Progent's patch management services free up time for your IT team to concentrate on line-of-business initiatives and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.

• ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
  Progent's Duo authentication services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other personal devices. With 2FA, when you sign into a secured application and enter your password you are requested to verify who you are on a unit that only you have and that uses a separate network channel. A broad range of out-of-band devices can be used for this added form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. For more information about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you�re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:

• Help Desk Call Center Expertise
  Progent's Help Desk support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

  Progent’s Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution built around the leading PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Help Desk staff of seasoned information technology professionals gives your clients in Charleston South Carolina rapid communication with an efficient support group with extensive background providing phone support and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a crucial driver of company efficiency, and Progent's aim is to fix instead of merely document IT issues.

• Business Applications Support: Education, Customization, and Problem Solving
  Progent's Applications Experts staff provides remote advanced consulting support and training in special business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. To learn additional information about Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Group.

• Centralized and Automated Administration of Hybrid Cloud Environments
  System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center2, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

• Online IT Infrastructure Monitoring and Reporting Services
  Progent can deliver companies in Charleston South Carolina online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to suit your environment so that your network support is proactive and automated. By anticipating looming trouble spots before they result in network outages, remote monitoring can minimize stressful and expensive service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on multiple operating systems.

Even if your Charleston company deals with a regular freelance support technician or maintains an in-house IT staff that know how to handle day-to-day network problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to solve unexpected system crises or particularly challenging integration projects.

Advantages of Progent's Network Help for Organizations in Charleston South Carolina
Progent's online technical help services allow your Charleston organization to experience the benefits of timely, expert IT support without the cost of managing a full-time IT staff. Your network will acquire added business worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:

• Convenient remote extension of your local support resources
  For most businesses in Charleston South Carolina, nearby network support resources, whether represented by freelance consultants or an internal maintenance staff, can handle the majority of network issues. On the other hand, major troubles may strike when local support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your local support personnel. In these cases, Progent's online service experts offer a convenient, fast, and economical solution to augment your regular resources and to pass on useful information to improve your ability to deal with downstream problems in-house.

• Reduced Reliance on Freelance Service Providers
  For IT support, smaller offices commonly rely on independent freelance consultants. While freelance service people carry less overhead than big consulting firms and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the absence of reserve personnel may require your business to wait for assistance during an IT crisis. As your network grows, network unavailability and problems with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your IT system stays up and running.

• Create a Scalable Foundation for Smooth Growth
  Organizations typically start with an IT system implemented on a modest budget. Lacking a scalable framework, band-aid fixes often get piled onto a shaky foundation. When a network grows, stability and expandability issues can impede the success of the organization. These badly designed environments require proper analysis, intelligent long-term planning, and wide IT expertise to evolve to a network architecture that can provide the solid foundation to handle critical business demands and simplify future growth.

• Work with Problem Solvers Instead of Product Vendors
  Smaller companies need advice and technical training to negotiate an ever more complicated maze of product options capable of promoting business success and improving productivity. Businesses do not need a network engineer who is trying to sell a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is built around a profitable technology instead of the true needs of a business. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to match IT expertise with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT expertise, refined remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

• In-depth Expertise in Microsoft's Full Range of Server Platforms
  Progent offers in-depth support for Microsoft’s leading server platforms with services such as Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.

• Value Pricing
  Progent's pricing model is to bill for phone service and on-premises help per minute. Consequently, you pay only for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for services provided during regular working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be forced to permit less critical problems to fester.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain internal IT staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and efficient.

• 24x7 Server Monitoring with Microsoft Operations Manager
  Progent is one of the only IT service firms to offer round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.