Fast Online Help for Charleston South Carolina IT Networks
Urgent Remote Technical Support for Charleston NetworksFor organizations located in Charleston South Carolina, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's online support engineers provide excellent value because they have the real-world background and have access to the advanced tools needed to resolve most information system issues quickly. This lowers immediate expenses because solutions accumulate minimal billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization benefits additionally in incidental expenses by reducing or eliminating network outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support experience is especially important for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's billing model for remote help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you receive. Unlike many online service organizations, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where fast solutions somehow turn into substantial tabs. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized tools and field-tested methodologies which permit the maximum level of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent's online support team can access your company's environment without compromising network security.

Progent's sophisticated technical support reporting system keeps comprehensive histories describing the support that Progent's clients have received. Progent's staff engineers have access to the records of all help delivered to every Progent customer by every Progent consultant. This history of problems and resolutions is structured as an easily accessible proprietary database that permits Progent's remote support experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's remote service specialists are able to find the most efficient solutions quickly.

Remote technical services provided by Progent to companies in Charleston South Carolina include:

Progent's ProSight Subscription-based Services for Small and Medium Size Organizations
Progent offers a family of affordable, subscription-based managed services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's leading corporations. The ProSight series of IT management outsourcing services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your client-server infrastructure by offering an environment for performing common time-consuming tasks. These can include health monitoring, patch management, automated remediation, endpoint deployment, backup and recovery, A/V response, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alert to your designated IT staff and your assigned Progent consultant so emerging issues can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth reporting plug-ins created to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup operations and enable non-disruptive backup and rapid recovery of vital files, apps, system images, and VMs. ProSight DPS helps your business protect against data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a protected application and give your password you are requested to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used for this added form of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For details about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Co-managed Help Center Services
    Progent's Shared Help Desk Service offers a transparent extension of your in-house IT support resources. End user access to the Help Desk, provision of technical assistance, escalation, ticket creation and updates, performance metrics, and management of the support database are consistent whether incidents are resolved by your core IT support group, by Progent's team, or both. Your business has complete flexibility to expand or reduce your share of support work as needed. Progent takes care of initial installation and onboarding of the professional services automation (PSA) software plus workflow documentation, testing and training. To find out more about ProSight Shared Call Desk, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your computer environment, Progent's patch management services free up time for your IT team to focus on line-of-business projects and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the leading PSA tool for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk staff of seasoned information technology consultants provides your workers in Charleston South Carolina rapid assistance from an effective network service group with years of experience offering telephone-based support and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a significant contributor to business efficiency, and Progent's intent is to solve rather than just track technical problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Team provides remote professional engineering support and education in specific application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. For more information concerning Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center2, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Charleston South Carolina online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By anticipating looming problems before they result in network outages, remote monitoring can minimize inconvenient and costly network failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that incorporate a combination of platforms.
How Your Charleston Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Charleston South Carolina, Progent's online network support specialists can deliver effective and cost-effective IT help the moment your business has to have it. More than 20 years of delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix IT problems quickly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Charleston office has a local freelance support technician or maintains an in-house IT staff that can deal with ordinary network problems, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to address unexpected network crises or especially tough integration problems.

Advantages of Progent's IT Support for Organizations in Charleston South Carolina
Progent's remote technical help services enable your Charleston business to realize the advantages of timely, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your network will acquire greater business worth by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Convenient virtual expansion of your local support resources
    For most offices in Charleston South Carolina, nearby network service providers, whether represented by outside consultants or a full-time maintenance staff, can handle typical technical issues. On the other hand, serious problems can strike when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your local support personnel. In these cases, Progent's on-call support specialists offer an easy, fast, and economical solution to supplement your local help and to transfer valuable knowledge to improve your capability to deal with downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller offices commonly depend on independent freelance service providers. Although independent service people carry less internal costs than big support organizations and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the lack of fallback personnel may force your business to go without help during an emergency. As your network grows, network unavailability and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve support expertise to insure your IT system is always available.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations often start with an IT architecture created on a modest budget. Without a robust framework, slap-dash repairs can get thrown onto a weak foundation. As a company grows, stability and scalability problems can impede the success of the business. Such badly designed environments need proper assessment, smart strategic planning, and wide IT knowledge to evolve to a network architecture able to deliver the stable foundation to meet critical business requirements and simplify future expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller organizations require guidance and technical education to navigate through an ever more complex maze of product alternatives available for accelerating business success and enhancing productivity. They hardly need a network engineer who is attempting to sell a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is built around a profitable technology rather than the true needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to match technical expertise with the real needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical background, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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