Besides providing rapid access to guidance from top-tier IT consultants and subject matter experts to assist Charleston, South Carolina companies to resolve discrete technical problems or strategic initiatives, Progent can provide temporary staffing to deal with more generalized assistance like PC help, IT administration, and Call Center response. Temporary staffing makes it possible for organizations to deal with expected or surprise surges in demand for IT services, which may result from scenarios such as mergers and acquisitions, data center relocation, technology upgrades, business process changes like work-from-home, disaster response, busy seasons, or regulatory mandates. Short-term supplemental staffing can also cover voids resulting from the loss of full-time staff members due to scheduled vacations, illness, termination, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's short-term supplemental staffing services give organizations the flexibility to react to increases in requirements for network services without dealing with the costs and delays that come with identifying and recruiting reliable technical personnel and without the burden of adding to your permanent staff size.
Important aspects of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Program
- Rapid availability of seasoned IT professionals
- Easy engagement, termination, and resumption of services
- Seamless extension of your in-house network support staff
- Full documentation of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
- Strong relationship with a world-class, full-service source for network support
Progent's shared Help Desk Call Center service is a specialized on-going staff augmentation alternative that enables IT organizations to share the responsibilities of Help Desk Call Center support seamlessly between their in-house network personnel and Progent's extensive team of IT support specialists. Acting as a transparent supplement of your full-time Help Desk, Progent's co-managed Call Center program is a joint service solution powered by the leading shared professional services platform for managing, service calls, generating tickets, assigning ownership, tracking progress, and generating documentation.
Why Choose Progent?
Progent has two decades of background providing remote and on-premises IT expertise for businesses of all sizes throughout the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Charleston, South Carolina Businesses
Progent's veteran roster of certified consultants offers Charleston, South Carolina organizations a broad array of remote consulting and debugging services. Practice areas offered under Progent's reseller program for IT service organizations include:
Contact Progent for Temporary Staffing Services for Charleston, South Carolina Businesses
To find out more about Progent's short-term supplemental staffing services for Charleston, South Carolina businesses, call 800-993-9400 or visit Contact Progent.