Besides offering fast access to high-level network professionals and subject matter experts to assist Charleston, South Carolina organizations to resolve discrete technical issues or strategic initiatives, Progent offers short-term staffing to deal with more generalized services such as PC help, IT management, and Call Center services. Short-term staffing can help businesses to deal with planned or surprise increases in demand for network services, which may be caused by situations like mergers and acquisitions, site moves, technology migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or new compliance requirements. Short-term IT staff augmentation can also fill voids resulting from the absence of full-time staff members due to scheduled vacations, health issues, termination, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Program
Progent's temporary staff augmentation services offer businesses the flexibility to react to increases in requirements for IT services without dealing with the costs and hassle that come with vetting and hiring appropriate IT help and without the risk of adding to your full-time staff size.
Important aspects of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Service
- Fast availability of seasoned IT pros
- Easy initiation, termination, and re-engagement of services
- Transparent augmentation of your in-house network support staff
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled promptly
- Close working relationship with a world-class, full-service resource for network expertise
Progent's shared Call Center service is a specialized on-going staff expansion alternative that allows IT organizations to divide the responsibilities of Call Center support transparently between their in-house IT personnel and Progent's extensive team of IT support experts. Acting as a seamless extension of your full-time Call Center, Progent's co-managed Call Center program is a joint support solution powered by the leading group PSA tool for streamlining, service requests, ticketing, assigning responsibility, tracking responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience delivering remote and onsite network services for organizations of all sizes throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Charleston, South Carolina Companies
Progent's nationwide team of certified engineers offers Charleston, South Carolina organizations a wide array of remote consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service providers include:
Contact Progent for Temporary IT Staffing for Charleston, South Carolina Organizations
To find out more details about Progent's temporary staff augmentation services for Charleston, South Carolina companies, call 800-993-9400 or visit Contact Progent.