Besides offering fast access to top-tier network consultants and subject matter experts to help Charleston, South Carolina companies to resolve discrete IT problems or strategic initiatives, Progent offers short-term supplemental staffing to deliver more broadly defined assistance like desktop support, network management, and Call Center services. Short-term staffing can help businesses to deal with planned or unplanned surges in the need for network services, which may result from situations such as company mergers, data center relocation, technology migration, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory changes. Temporary supplemental staffing can also fill voids caused by the loss of full-time staff members because of scheduled vacations, illness, resignation, etc.
Advantages of Progent's Short-Term IT Staffing Services
Progent's short-term staffing services offer businesses the versatility to respond to increases in requirements for network services without dealing with the costs and delays associated with vetting and hiring professional IT help and without the burden of increasing your full-time head count.
Important aspects of Progent's temporary staffing services include:
Progent's Shared Help Desk Service
- Rapid access to proven network professionals
- Easy engagement, cessation, and resumption of services
- Seamless augmentation of your full-time IT team
- Full documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved promptly
- Close working relationship with a world-class, full-spectrum resource for IT expertise
Progent's shared Help Desk program is a specialized on-going staff expansion option that allows IT organizations to share the work of Call Center support transparently between their internal network staff and Progent's nationwide team of technical support specialists. Working as a transparent extension of your full-time Call Center, Progent's shared Help Desk Call Center program is a collaborative service solution powered by the leading group professional services (PSA) tool for streamlining, service calls, ticketing, assigning responsibility, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and onsite IT expertise for businesses throughout the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Charleston, South Carolina Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Charleston, South Carolina companies a broad array of remote consulting and debugging expertise. Practice areas covered under Progent's reseller program for IT service organizations include:
Contact Progent for Temporary IT Staffing for Charleston, South Carolina Organizations
To find out more details about Progent's short-term staff augmentation services for Charleston, South Carolina organizations, call 800-993-9400 or visit Contact Progent.