Besides providing fast access to high-level IT professionals and subject matter experts to help Charleston, South Carolina organizations to resolve discrete technical issues or longer-term initiatives, Progent offers short-term staffing to deal with more generalized assistance such as desktop help, IT management, and Help Desk call center services. Short-term staffing makes it possible for organizations to respond to expected or surprise increases in the need for network personnel, which may result from situations like mergers and acquisitions, data center relocation, technology upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Short-term staffing can also fill gaps resulting from the loss of in-house staff members because of vacations, illness, termination, etc.
Benefits of Progent's Temporary Staffing Program
Progent's short-term supplemental staffing services offer organizations the versatility to respond to surges in requirements for network personnel without dealing with the expense and hassle associated with vetting and recruiting reliable IT help and without the burden of adding to your full-time head count.
Important features of Progent's short-term staffing services include:
Progent's Shared Help Desk Service
- Fast access to reliable network pros
- Simple initiation, termination, and resumption of services
- Transparent augmentation of your full-time network support team
- Full documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved fast
- Strong working relationship with a top-level, full-spectrum resource for network expertise
Progent's co-managed Call Center service is a proven flexible staff augmentation alternative that allows IT groups to share the responsibilities of Help Desk Call Center support seamlessly between their full-time network staff and Progent's extensive pool of IT support specialists. Acting as a seamless supplement of your full-time Call Center, Progent's co-managed Help Desk Call Center program is a joint support alternative powered by the leading shared professional services (PSA) tool for streamlining, service requests, generating tickets, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has two decades of experience delivering remote and onsite network expertise for organizations across the U.S. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and GIAC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Charleston, South Carolina Companies
Progent's veteran roster of certified consultants and technical experts can provide Charleston, South Carolina organizations a broad array of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term IT Staffing for Charleston, South Carolina Organizations
To learn more details about Progent's short-term staffing services for Charleston, South Carolina organizations, call 800-993-9400 or visit Contact Progent.