Besides offering rapid access to high-level IT professionals and subject matter experts (SMEs) to help Charleston, South Carolina companies to resolve discrete IT issues or strategic initiatives, Progent can provide temporary staffing to deliver more generalized services like PC help, IT administration, and Help Desk call center services. Temporary staffing makes it possible for organizations to respond to anticipated or unexpected peaks in the need for network services, which may result from situations such as company mergers, data center relocation, platform upgrades, business process changes like work-from-home, disaster response, seasonal variations, or regulatory mandates. Short-term IT staff augmentation can also fill voids caused by the absence of full-time staff members because of scheduled vacations, illness, termination, etc.

Benefits of Progent's Temporary Staffing Services
Progent's short-term supplemental staffing services give organizations the ability to respond to increases in requirements for IT personnel without dealing with the expense and delays that come with identifying and recruiting reliable technical personnel and without the burden of increasing your in-house head count.

Key aspects of Progent's temporary supplemental staffing services include:

  • Fast access to proven network professionals
  • Easy initiation, cessation, and resumption of services
  • Seamless extension of your full-time IT team
  • Comprehensive reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
  • Strong relationship with a world-class, full-spectrum source for network support
Progent's Shared Help Desk Call Center Service
Progent's shared Call Center program is a proven on-going staff expansion option that enables IT organizations to share the work of Help Desk support seamlessly between their in-house network personnel and Progent's nationwide pool of technical support specialists. Working as a transparent supplement of your full-time Call Center, Progent's shared Help Desk service is a collaborative support alternative based on by the leading shared professional services tool for managing, service calls, generating tickets, assigning ownership, tracking responses, and producing documentation.

Why Choose Progent?
Progent has 20 years of background delivering remote and onsite IT services for organizations of all sizes throughout the U.S. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Charleston, South Carolina Companies
Progent's veteran roster of certified consultants and technical experts can provide Charleston, South Carolina businesses a wide range of remote technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service providers include:

Contact Progent for Short-Term Staff Augmentation for Charleston, South Carolina Businesses
To find out more details about Progent's temporary supplemental staffing services for Charleston, South Carolina organizations, call 800-993-9400 or visit Contact Progent.