In addition to providing fast access to top-tier IT professionals and subject matter experts (SMEs) to help Charleston, South Carolina organizations to resolve discrete technical issues or longer-term initiatives, Progent can provide temporary staffing to deliver more broadly defined services like PC help, network management, and Help Desk call center response. Temporary staffing can help organizations to deal with anticipated or unplanned surges in the need for IT personnel, which may be caused by situations such as mergers and acquisitions, site relocation, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or new compliance requirements. Short-term supplemental staffing can also fill gaps left by the loss of full-time staff members due to vacations, illness, resignation, etc.
Advantages of Progent's Temporary IT Staffing Services
Progent's temporary staffing services give businesses the versatility to react to increases in requirements for IT personnel without dealing with the costs and hassle associated with identifying and recruiting reliable IT help and without the burden of adding to your full-time head count.
Important aspects of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Call Center Service
- Fast access to proven IT professionals
- Easy initiation, termination, and resumption of services
- Transparent augmentation of your in-house IT staff
- Full documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
- Strong relationship with a top-level, full-spectrum resource for IT support
Progent's shared Help Desk program is a proven flexible staff expansion alternative that enables IT groups to share the responsibilities of Call Center support transparently between their internal network personnel and Progent's nationwide team of IT support experts. Acting as a transparent supplement of your full-time Help Desk, Progent's shared Call Center program is a collaborative service solution powered by the leading group PSA platform for managing, service requests, ticketing, assigning responsibility, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has two decades of background providing online and onsite network services for businesses across the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Charleston, South Carolina Businesses
Progent's veteran roster of certified consultants and technical experts offers Charleston, South Carolina organizations a wide range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:
Contact Progent for Short-Term IT Staffing for Charleston, South Carolina Organizations
To learn more about Progent's temporary staffing services for Charleston, South Carolina companies, call 800-993-9400 or visit Contact Progent.