Besides offering fast contact with high-level IT consultants and subject matter experts to assist Charleston, South Carolina businesses to resolve discrete IT problems or longer-term projects, Progent can provide temporary supplemental staffing to deal with more generalized assistance like desktop support, network administration, and Call Center services. Short-term staffing can help organizations to deal with expected or unexpected peaks in demand for network services, which may result from scenarios like mergers and acquisitions, data center relocation, technology upgrades, business process changes like telecommuting, disaster response, busy seasons, or new compliance requirements. Short-term IT staff augmentation can also cover voids resulting from the absence of full-time IT personnel due to scheduled vacations, illness, resignation, etc.
Benefits of Progent's Short-Term Staffing Program
Progent's short-term supplemental staffing services offer businesses the ability to respond to increases in demand for network services without being saddled with the costs and hassle associated with identifying and recruiting appropriate IT personnel and without the burden of adding to your full-time head count.
Important features of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Service
- Fast availability of reliable network professionals
- Simple initiation, termination, and re-engagement of services
- Seamless augmentation of your full-time network support team
- Comprehensive documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled promptly
- Close working relationship with a world-class, full-service source for network expertise
Progent's shared Call Center service is a proven flexible staff expansion alternative that enables IT groups to divide the work of Help Desk Call Center support seamlessly between their in-house network staff and Progent's nationwide pool of technical support specialists. Working as a transparent extension of your full-time Call Center, Progent's shared Help Desk Call Center program is a collaborative support alternative based on by the leading shared PSA platform for managing, service requests, generating tickets, assigning responsibility, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises network expertise for organizations of all sizes throughout the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Charleston, South Carolina Businesses
Progent's seasoned team of certified consultants can provide Charleston, South Carolina organizations a wide array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term IT Staffing for Charleston, South Carolina Companies
To learn more details about Progent's short-term supplemental staffing services for Charleston, South Carolina organizations, call 800-993-9400 or visit Contact Progent.