In addition to providing fast access to guidance from top-tier network consultants and subject matter experts to assist Charleston, South Carolina companies to resolve specific technical issues or longer-term projects, Progent offers short-term supplemental staffing to deliver more generalized assistance such as desktop help, network management, and Help Desk call center response. Short-term staffing can help businesses to respond to planned or unplanned peaks in demand for IT personnel, which may result from situations such as mergers and acquisitions, site moves, technology upgrades, business process changes like telecommuting, disaster response, busy seasons, or new compliance requirements. Temporary supplemental staffing can also fill gaps left by the loss of in-house IT personnel because of vacations, health issues, resignation, or other reasons.

Advantages of Progent's Temporary Staff Augmentation Services
Progent's short-term staffing services give businesses the flexibility to respond to increases in demand for network services without being saddled with the expense and delays that come with vetting and hiring appropriate IT help and without the risk of adding to your permanent staff size.

Important features of Progent's temporary staffing services include:

  • Rapid access to seasoned network pros
  • Simple engagement, cessation, and re-engagement of services
  • Seamless extension of your in-house IT team
  • Full documentation of services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
  • Close working relationship with a world-class, full-spectrum source for network expertise
Progent's Shared Help Desk Call Center Program
Progent's co-managed Call Center program is a proven flexible staff expansion option that enables IT groups to share the work of Call Center support seamlessly between their in-house network staff and Progent's nationwide pool of IT support experts. Acting as a transparent supplement of your full-time Call Center, Progent's shared Help Desk Call Center service is a collaborative service solution based on by the leading shared PSA platform for streamlining, service requests, ticketing, assigning ownership, tracking responses, and generating documentation.

Why Choose Progent?
Progent has 20 years of background delivering online and onsite IT expertise for businesses across the U.S. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's technology certifications.

Progent's Practice Areas for Charleston, South Carolina Organizations
Progent's nationwide roster of certified consultants and technical experts can deliver Charleston, South Carolina organizations a wide range of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:

Contact Progent for Temporary Staff Augmentation for Charleston, South Carolina Businesses
To find out more about Progent's short-term staff augmentation services for Charleston, South Carolina organizations, call 800-993-9400 or visit Contact Progent.