Charleston Specialists
IT Staff Augmentation for Network Support Teams
In addition to providing fast access to top-tier IT professionals and subject matter experts (SMEs) to help Charleston, South Carolina organizations to resolve discrete technical issues or longer-term initiatives, Progent can provide temporary staffing to deliver more broadly defined services like PC help, network management, and Help Desk call center response. Temporary staffing can help organizations to deal with anticipated or unplanned surges in the need for IT personnel, which may be caused by situations such as mergers and acquisitions, site relocation, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or new compliance requirements. Short-term supplemental staffing can also fill gaps left by the loss of full-time staff members due to vacations, illness, resignation, etc.
Advantages of Progent's Temporary IT Staffing Services Progent's temporary staffing services give businesses the versatility to react to increases in requirements for IT personnel without dealing with the costs and hassle associated with identifying and recruiting reliable IT help and without the burden of adding to your full-time head count.
Important aspects of Progent's short-term staff augmentation services include:
- Fast access to proven IT professionals
- Easy initiation, termination, and resumption of services
- Transparent augmentation of your in-house IT staff
- Full documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
- Strong relationship with a top-level, full-spectrum resource for IT support
Progent's shared Help Desk program is a proven flexible staff expansion alternative that enables IT groups to share the responsibilities of Call Center support transparently between their internal network personnel and Progent's nationwide team of IT support experts. Acting as a transparent supplement of your full-time Help Desk, Progent's shared Call Center program is a collaborative service solution powered by the leading group PSA platform for managing, service requests, ticketing, assigning responsibility, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has two decades of background providing online and onsite network services for businesses across the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Charleston, South Carolina Businesses
Progent's veteran roster of certified consultants and technical experts offers Charleston, South Carolina organizations a wide range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Consulting
- Windows 10 Configuration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure AD Planning
- Microsoft 365 Configuration
- Microsoft Dynamics GP Customization
- Azure, AWS, Google Cloud Platform
- Online IT Troubleshooting
- Teleworker Integration
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Integration
- Security and Compliance Consultants
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Support
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtual Server Management
- Rapid, Affordable .NET Software Development.
- Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- Smartphone Management
- iPhone Integration
- Google Android Phone Integration
- Ransomware Defense/Recovery
- Backup/Recovery Solutions
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- Wi-Fi Site Surveys
Contact Progent for Short-Term IT Staffing for Charleston, South Carolina Organizations
To learn more about Progent's temporary staffing services for Charleston, South Carolina companies, call
An index of content::
SCCM 2016 and Windows Server 2016 Online Troubleshooting
Online Troubleshooting SCCM 2016 Planning
System Center Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes compliance settings control, keeps track of network assets, protects against company data leakage, provides network health monitoring, allows safe end-user self service, and offers a single control mechanism for administering mixed-OS networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration experts can assist your organization with any facet of planning, installing, operating and repairing a SCCM 2016 solution for on-premises, cloud-based, or hybrid environments.
Polycom OTX Telepresence Consultant Services
Engineer Tandberg Telepresence
Progent offers the support of an accredited engineer with an extensive background deploying technology from the major telepresence vendors such as Cisco/Tandberg, Polycom, and LifeSize and can help you to plan, install, upgrade, or troubleshoot a video conferencing environment that protects your current investment and maximizes the business value of your IT network. Progent also offers the services of network infrastructure consultants who can assist companies of any size to build and troubleshoot a network that provides the performance, dependability, security, and scalability required to support your telepresence environment.
Emergency ProSight Reporting Network Infrastructure Management Consulting Services
ProSight Reporting SentinelOne Remote Network Monitoring Specialist
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Urgent Macola Integration
Navision Troubleshooting
Besides providing the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent can provide consultants experienced in Dynamics AX (Axapta), Dynamics NAV, Dynamics SL (Solomon), Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, administration help, migration assistance, and one-on-one or group online training classes tailored to address your particular needs. Progent's experts also can help you build and support a protected, reliable server and communications infrastructure to run your ERP, MRP and accounting solutions.
Cisco SIP and CUBE IT Consultant
Consultant Services SIP Trunk Migration
Progent's Cisco-certified SIP integration consultants can help your business to design, deploy, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-connected IP PSTN trunks and offer affordable remote or onsite support to help businesses to migrate efficiently to a modern communications ecosystem that offers fast ROI. Progent's certified Microsoft unified communications consultants can help you to set up connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms like Skype for Business Server and Lync for access to a SIP PSTN trunk.
Exchange 2007 Specialist
Microsoft Exchange IT Consulting
Progent's Microsoft certified consultants can help you design and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids network disruption, simplifies long-term service demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multiple server or multi-location migrations, Progent has the experience to finish your project rapidly and affordably. Progent's Exchange 2007 help, troubleshooting, and design services include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 that are in keeping with your business needs.
SQL Server 2017 R Services Technical Support
Configuration SQL Server 2017 Security and Compliance
Progent's Microsoft-certified SQL Server 2017 experts can assist you to plan and carry out a smooth migration from your current SQL Server environment to SQL Server 2017.
Windows, Linux, UNIX, Solaris Online Help
Technical Consultant Windows and Linux
If your office network mixes Linux platforms with MS Windows, Progent can show you how to integrate your computers into a unified network that allows all your operating systems to coexist for simple management, seamless information exchange, high availability, superior performance, and tight protection. Progent's UNIX/Linux and Windows coexistence assistance offerings feature network architecture configuration and support, support for Windows services for UNIX, online network monitoring and administration, online technical help and repair, on-site technical support, and Helpdesk services.
Consulting Services Dynamics GP/Great Plains Features
Microsoft Dynamics GP ERP Computer Consulting
Progent's Microsoft certified experts offer a variety of consulting services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a Microsoft financial package and corporate management solution based, like all Microsoft financial solutions, on the scalable and familiar foundation of Microsoft Windows technology. Dynamics GP 2010, the latest edition of Microsoft accounting software in the Dynamics GP family, offers an affordable solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Dynamics GP/Great Plains is easy to install and integrate, and with its segmented approach you are able to license only the capability you currently require, with the ability to expand users and enlarge capabilities when necessary. Progent's Microsoft Dynamics GP Software support engineers can help you deploy, configure and administer Dynamics GP 2010 and also older versions of Dynamics GP/Great Plains.
WannaCry ransomware hot line Engineer
Conti ransomware hot line Professional
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist your business to halt the spread of an ongoing ransomware attack. Call 800-462-8800
After Hours Professionals ProSight Spam Filtering
ProSight Email Guard Content Filtering Service Consult
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall.
Ubuntu Linux Consultant
Immediate Red Hat Linux Support Outsourcing
If your company is developing UNIX or Linux software in an environment that has Windows-based processors, desktops, and office applications, Progent offers full-service information technology outsourcing that allows you to focus on your field of high-value know-how without the constant hassle of managing your company information system. Through the use of smart server monitoring and by providing online and on-site assistance as your business needs it, Progent offers an affordable solution for maintaining an information system that features excellent dependability, security, and performance. Progent's Linux developer support offerings feature full-service it outsourcing, virtual server infrastructure, remote and in-person support and repair, 24x7 monitoring, and Helpdesk services.
Computer Consulting ASA 5500-X Firewall with Firepower
CCIE Expert Certified Firepower IT Consultant
Progent's Cisco-Premier network consultants provide experienced PIX Firewall support services encompassing design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat protection, and secure access services. Ranging from small, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy level of security, speed and availability for business environments of all sizes. PIX firewalls are based on a proven, purpose-built operating system, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible administrative solutions. Progent's network experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Teleworker Outsourcing
Remote Working Professional
Progent has two decades of background assisting small and medium-size organizations to plan, implement, optimize, manage, and debug computer networks that incorporate remote workers.
CCIE Expert Certified Amazon MWS programming Coder
Microsoft, Cisco and Security Certified Experts Amazon MWS programming Programming Company
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can expand their market, reduce their cost of sales, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training to help you shorten development time and get to market quickly.
Emergency VMware VCDX certified Engineer
VMware NSX Hybrid Cloud Specialists
VMware's NSX virtual network platform enables you to build entire networks in software. NSX allows virtual networks to be deployed in minutes and managed with a high degree of automation regardless of the physical components making up the underlying IP network. VMware Site Recovery Manager allows programmatic recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also permits transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly restore the entire logical network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist you to design, deploy, test and administer a disaster recovery solution based on VMware SRM and VMware NSX.
Meraki Switch Deployment Computer Engineer
Meraki MS 400 Series Switch Integration Support
Cisco's Meraki MS line of access and aggregation switches are designed for environments ranging from branch offices to campuses. Progent's Cisco-certified consultants can provide cost-effective online consulting expertise to assist you to plan and deploy a productive network architecture that incorporates Meraki switches, simplify network administration with Meraki's cloud-based management tools, configure policies to maintain security and compliance, develop and test a disaster recovery plan, and troubleshoot issues associated with any facet of your Meraki ecosystem. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to create a cohesive networking solution.
NetApp MetroCluster Disaster Recovery Engineer
NetApp Clustered Data ONTAP Professionals
Progent can provide enterprise clients the help of a certified NetApp consultant for online or onsite support for NetApp's complete family of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, transparent patching, system management, information assurance, high availability, and troubleshooting. Progent can provide Level 3 support to help you to take care of issues with NetApp SAN deployments quickly and affordably following leading practices.
Windows Server Essentials Compliance Specialist
Microsoft Expert Windows Server Essentials Backup Technology Professional
Progent's consultants can provide budget-friendly online consulting and technical support services for Microsoft Windows Server Essentials. Progent can provide full-service project management so you can design and carry out a smooth move from Microsoft Windows Server Essentials to Microsoft 365 and other Azure Cloud applications and services.
24x7 On-site Technical Support ISA 2004 Standard Edition Server
Top Quality Remote Support ISA 2004 Server
Progent's Microsoft-certified ISA Server consulting experts have long backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for IT networks with multiple offices, remote workers, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can assist your company in designing and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your network protection requirements without overly limiting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of ISA Server.
Software patch management Consulting Services
Android patch management Specialists
Progent's managed services for software/firmware update management provide businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and tracking updates to your virtual and physical; servers, endpoints printers, network infrastructure appliances such as routers and Wi-Fi access points, and IoT devices such as alarms and health monitors.
Exchange 2016 Mailbox migration Specialists
Help and Support Exchange 2016 eDiscovery
Progent can assist you in any and all facets of your migration to Microsoft Exchange 2016 including designing high availability (HA) architecture for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
prime infrastructure Specialists
After Hours Wave 2 Wi-Fi controller IT Consultants
Cisco's Catalyst wireless controllers simplify the management of Wi-Fi networks by unifying the provisioning and management of wireless access points, optimizing Wi-Fi performance by limiting the effect of RF congestion, enhancing wireless uptime with fast failover, and strengthening data security by detecting threats and analyzing traffic content based on user class and location. Progent can help your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's modern wireless controller solutions.
System Consulting Services Illinois
Oregon IT Outsourcing Company
Progent's Technical Response Center (TRC) provides national extended hours remote support for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers offer after-hours telephone help and remote secure computer connection to isolate and repair technical problems quickly and economically. The scope of technical experience represented by Progent's staff of nationwide service engineers allows Progent to escalate even the most difficult problems to appropriate experts as needed. For critical problems, the TRC endeavors to respond to your request for service within one hour.
Onsite Technical Support Wi-Fi
Wireless Link Consultant Services
Progent's Wireless Consulting Services offer a convenient, economical way for companies of any size to configure, manage, monitor and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and deploy hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Top Consultant 802.11 Wireless LAN
Services WiFi 6/6E Troubleshooting
Progent can show you how to design, deploy, manage, and repair a viable Wireless network infrastructure, select sensible components, and configure access points, wireless bridges, antennas, wireless controllers, and other wireless products. Progent can also help you put together a complete 802.11ac wireless system security strategy that is well aligned with the security strategy for your overall business network.
Offsite Workforce Endpoint Security IT Consultants
Offsite Workforce Endpoint Security Support
Progent can help small and mid-size businesses to configure network security defense systems and deliver mitigation services for teleworkers.
Consultancy Internet Connection
WiMax Engineers
Progent offers access to the cost-effective support of online Internet connectivity consultants to help your company to assess or enhance your ISP services so your Internet access solution aligns with your business needs. Services provided by Progent include assessment of your existing bandwidth utilization, carrier and service plan analysis and ordering, network provisioning, and overseeing a seamless switchover to a different ISP and/or service arrangement. Network provisioning can include optimizing existing routers and switches and configuring new ones, implementing firewalls, and upgrading dependable Border Gateway Protocol configurations.
Microsoft 365 Management IT Consultant
Microsoft 365 Outlook Integration Configuration
Microsoft 365, formerly called Office 365, is Microsoft's growing family of productivity applications and cloud-hosted services offered on a monthly or annual subscription basis. Microsoft 365 apps and cloud services are offered in a variety of subscription plans intended for markets from students and home offices to global enterprises. Progent offers fast and affordable remote access to specialists with expertise in Microsoft, macOS, iOS, and Android platforms. Progent can assist you to evaluate the many subscription options offered with Microsoft 365 and configure your information network with Microsoft 365 so you derive maximum business value. Progent supports multi-platform environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to build and manage hybrid solutions that seamlessly combine local and cloud resources.
Microsoft Exchange 2013 Support and Help
IT Consultant Exchange Server 2007
Progent's Microsoft-certified professionals have 20 years of background designing, installing, and maintaining email systems for businesses in the and across the U.S. Progent provides affordable Microsoft Exchange Servers consulting services to ensure that your email system features security, high availability, easy connectivity for remote and mobile users, efficient administrative tools, and seamless integration with telecommunications. Progent offers expertise and support services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013, Exchange 2010, Exchange 2007 Server, Microsoft Exchange 2003 Server, and MS Exchange 2K. Progent can also assist small or mid-size companies to upgrade to Exchange 2016 or Exchange 2013.
SentinelOne Endpoint Virus Immunization Consult
Largest Professionals SentinelOne Singularity Control Reseller
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that includes AI software and expert services to provide comprehensive endpoint detection and response.
Microsoft Operations Manager Outsourcing
Remote Monitoring and Reporting Support and Integration
Remote continuous network monitoring, proactive alarms, and actionable reports are crucial to preserving the proper operation of your network and avoiding preventable and expensive downtime. Remote Monitoring and Management (RMM) technology has progressed to the point that businesses of any size can get a degree of protection that was previously limited to large enterprises. Progent can provide a variety Remote Monitoring and Management options delivered as economical services designed to assist your company to identify and fix a most network issues before they can hurt productivity.
Database Application Development Professionals
RDBMS Remote Consulting
Progent's Microsoft-certified relational database consultants can provide small and midsize businesses remote support for leading database platforms such as MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Services offered by Progent include software installation and configuration, application architecture and coding, management services, synchronization solutions, capacity planning, performance optimization, migration, information security, backup and recovery options, troubleshooting, and training.
Small Business Network Online Support
Small Business Computer Consulting
If you have a small business network with 10 to 50 network clients, Progent's network outsourcing services free your organization from over-reliance on single freelance consultant while giving you cost-effective and reliable access to high-quality technical expertise. By providing IT consulting service when you require it, offering specialized expertise for key applications, delivering unique support such as 24x7 network monitoring, and charging only for services you receive, Progent gives you an economical way for maximizing the productivity and profitability of your small office network. Progent is the smart way for small organizations to create and maintain a robust and safe information system and to benefit from fast access to the experienced support ordinarily available only to enterprises who are able to afford a large internal IT group.
Juniper J2350 Router Evaluation
Juniper J Series Firewall Compliance Audit
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Hornetsecurity Altaro VM Backup and VMware ESXi Technology Consulting Services
Altaro VM Backup Testing Network Consultant
Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a reliable and affordable solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted architectures and also enables cost-effective backup to Microsoft Azure Block Blob storage. Top features include industry-leading inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as short as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, granular restore options for individual files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and vCenter for handling large-scale environments, and support for Microsoft VSS technology to back up live VMs with zero downtime. Progent is a certified Altaro partner and offers a wide range of services to assist you to design, install, manage and troubleshoot a backup/restore system based on Altaro VM Backup.
Support and Setup SCCM 2016 Asset Management
SCCM 2016 MAM Technology Consulting
System Center Configuration Manager 2016 automates application and device provisioning and updating, simplifies security and compliance settings management, inventories network resources, protects against corporate data leakage, performs health monitoring, enables safe end-user self service, and offers a common control mechanism for administering mixed-OS networks running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration experts can help businesses of any size with any facet of designing, installing, using and troubleshooting a SCCM 2016 solution for on-premises, cloud-based, or hybrid networks.
Online Support Microsoft Windows 2003
Professional Microsoft Windows 2003
The service background of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 11 years of support in Microsoft technology, ensures you success in identifying the version and configuration of Windows 2003 Server that aligns best with your business strategy. Progent can also help you with planning, deploying, administering and troubleshooting sophisticated information technology applications based on Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 Server or Microsoft Windows NT.
Virtual Call Desk Specialists
Support Extended Help Desk
Progent's Shared Help Desk service makes it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the top shared professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Virtual Support Desk Professionals
Technical Consultant Co-managed Service Desk
Progent's Co-managed Help Desk service allows your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Co-managed Help Desk Remote Consulting
Extended Call Center Remote Technical Support
Progent's Computer Call Center Outsourcing Services for PC desktop technical support are designed especially for small organizations who require fast availability of a Help Desk Service Center with professional telephone support and effective escalation capability but who must operate within a restricted network support budget. Key components of Progent's Help Desk Outsourcing Services include: Helpdesk Phone Support, Optional Remote Access Support, Initial System Assessment, Expert Escalation, Virtual Help Desk Support, Per Minute Billing, and Helpdesk Software Selection and Integration.
