Charleston At Home Workers Solutions Advisor
Help Desk Call Center Augmentation and Outsourcing Consulting Services
Expanding your remote workforce may have a significant effect on network infrastructure, security, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Charleston organization to select the appropriate technologies and follow leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services that go from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent can assist Charleston, South Carolina organizations to with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, endpoint security, backup/restore solutions, and unified management.
Help Desk Support for At-Home Workers
A rapid, enterprise-wide transition to a teleworker business model, which might be the result of a pandemic or as an element of a disaster recovery process, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services allow organizations to outsource or supplement their Call Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's extensive team of online technical support experts combined with world-class ticketing and follow-up technology to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise the status of their active trouble tickets, enter information, and append screen captures or relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Supplemental Service enables your business to expand your current Call Center organization by sharing responsibilities for Call Center services transparently between your regular support staff and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support model utilizing the leading professional services automation (PSA) platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Call Desk Augmentation Services can enable your company to provide world-class technical support to your at-home workforce, go to Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Charleston, South Carolina company, call
An index of content::
Engineer Internal Network Security Scan
Professionals Internal Network Security Scan
Progent has put together two low-cost service packages designed to enable small companies to get an independent network security evaluation from a premier security consultant. With Progent's External Security Inventory Scan, an engineer runs a comprehensive test of your IT infrastructure from outside your company firewall to determine potential weaknesses in the security posture you present to the public. With Progent's Internal Security Inventory Checkup, a security expert executes a network scan from a secure computer inside your company firewall to evaluate the risk to internal threats. Both security inventory services are configured and executed from a protected external location.
Offsite Workers Network Infrastructure Specialist
Remote Workforce Network Infrastructure IT Consulting
Progent can help small and medium-size companies to plan, deploy and troubleshoot the network infrastructure for telecommuters.
ASP Design Firms
Consultant web application development
If you need assistance creating, enhancing, or repairing applications for Windows, any version of Linux, or the Web, Progent’s team of programmers, database designers, and software project managers can help make sure you get the job done on time and within budget. Progent's experienced software programmers offer cost-effective and efficient remote consulting for projects as small as writing VBA macros for Office Excel or as challenging as rolling out line-of-business database applications based on Microsoft SQL Server ,Oracle, or MySQL.
Help Desk Call Center Professional
Outsourcing Help Desk
The Help Desk service model used by Progent's Technical Response Center offers small and midsize businesses an effective alternative to dependence on freelance consultants by offering extensive expertise accessible to multiple engineering groups, optional round-the-clock availability of emergency assistance, escalation capability to world-class experts for handling even the most intractable issues, support consistency and reliability, quick follow through enforced by seasoned IT service managers, a selection of convenient mechanisms for requesting support jobs, plus excellent progress visibility enabled by ticket tracking and accessible through a web-based portal.
Support and Help Microsoft System Center Operations Manager
Monitoring and Reporting Technology Consulting Services
Progent offers a selection of network service bundles for small companies. These IT outsourcing and server monitoring solutions are built around the anticipatory problem handling capabilities of Operations Manager, a state-of-the-art server and IT management software platform that tracks the reliability, performance, and safety of your information system and isolates incipient troubles before they can disrupt your system. With Progent's economically priced network support programs, small businesses can select a simple co-sourcing service program built around Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution.
Internet Access Consulting Services
WiMax Consultant Services
Progent offers access to the affordable support of online Internet connectivity experts to assist your company to assess or enhance your ISP services so your Internet access solution meets your business requirements. Services provided by Progent's engineers include assessment of your current bandwidth use, vendor and service plan analysis and selection, network provisioning, and overseeing a seamless switchover to a new ISP and/or service plan. Provisioning can include optimizing current routers and switches and deploying new ones, setting up firewalls, and upgrading dependable BGP architectures.
8500 Wireless Controller On-site Technical Support
wireless VoIP phone and Aironet APs IT Consultants
Progent's Cisco-certified wireless integration experts can help organizations to configure, manage, and troubleshoot Cisco wireless products including Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
ProSight Email Security Gateway Consultant Services
Consultant Email White Lists
Progent's ProSight Email Guard uses the technology of leading data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter.
After Hours Consulting Services Private Cloud Hosting for Virtual Data Centers
Virtual Machine Hosting Consulting Services
Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size company's production servers in an environment that delivers the highest level of dependability and expandability and is also easy to migrate to another host. ProSight Virtual Hosting and management services are built on mature virtualization platforms that allow small and midsize businesses with multi- platform IT systems to save significantly on the costs of capital equipment, system maintenance, and network administration while benefiting from enterprise-class reliability and an unmatched degree of vendor independence.
Immediate Repair Installation Progent Management
Progent Management Team Service
Progent's management team includes seasoned veterans with decades of background delivering computer consulting services, technical support, and strategic information system planning to organizations ranging from small offices to Fortune 500 companies. Great support requires great people, and Progent stands out by having assembled a management staff able to provide businesses with the top service value available anywhere.
Lync Server 2013 security Consult
Lync Server 2013 Reverse Proxy Server Consult
Progent's Microsoft consultants can help your company to evaluate the value of Microsoft Lync Server for your environment and can help you to plan and execute a rollout of Microsoft Lync Server 2010 that unifies the control of IM and Presence and increases the output of your office staff, at-home workers, and mobile workforce. Progent's consultant's can also assist your company to carry out an efficient upgrade to Microsoft Lync Server from Office Communications Server or Live Communications Server, interface Microsoft Lync Server with Exchange, SharePoint, and Microsoft SQL Server, show you how you can run Lync Server 2010 to enhance the team-computing functions of Microsoft Office programs, and provide online seminars and continuing technical support for Microsoft Lync Server and other Microsoft platforms.
Consulting Internet Data Center
Internet Data Center Configuration
Colocation sites make it possible for businesses to share enterprise-class facilities for hosting computer equipment that supports vital applications. Progent's Microsoft and Cisco certified IT experts can assist your small business with all aspects of your colocation strategy including selecting and moving to a colo site, designing network topology, specifying hardware, on-site and on-line troubleshooting, establishing online network administration, and training your IT staff.
MCSE Expert Certified SCCM 2007 Software Inventory Online Support
SCCM 2007 Windows Server Deployment Consultants
Progent's Microsoft-certified consultants can assist your business to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, enhance security and compliance, and increase worker output by making sure that operating systems and applications are always current, managing product licenses, and monitoring usage patterns so you can make informed buying choices. Once your organization is ready to upgrade your SCCM 2007 device management solution, Progent can assist you to prepare for and carry out an efficient move to SCCM 2012.
MSP360 Ultimate Backup Professionals
Information Technology Consulting MSP360 Ultimate Backup
Progent's data protection experts can help your company to create, implement and debug a backup/restore solution built around MSP360 software. MSP360 enables file or image-based backup/restore for VMs and physical machines, works with all popular public clouds, and permits you to create a data protection solution with a minimum Recovery Time Objective (RTO) and a granular RPO. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and management of your backup environment to protect against data loss caused by user mistakes, computer glitches, ill-intentioned users, and external assaults such as ransomware. For more information, see ProSight Data Protection Services 360 Backup solutions.
Best Microsoft Office System Online Help
Microsoft Office 2003 Server Installation
To deliver cost-effective network services for small companies, Progent offers full-service computer outsourcing packages that offer small organizations fast access to technical expertise without requiring you to recruit, train, and maintain a large full-time computer support staff. Progent’s IT outsourcing services offer you an economical way for building a protected and robust system for your favorite Windows office productivity suites including Microsoft Office XP and Office 2003.
iPad patch management Engineer
Patch management services Consulting Services
Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, implementing, and tracking updates to your virtual and physical; servers, such as scanners, network appliances such as routers and wireless APs, and Internet-of-Things (IoT) devices like sensors and robotics.
Catalyst 4500 Switch Technology Consulting
Catalyst Switch Upgrade Network Engineer
With Cisco Catalyst switches for small and mid-size businesses, Cisco enables organizations to gain the full benefits of adding intelligent services to their networks. Cisco's switching technology makes it possible to deploy capabilities that make your network infrastructure sufficiently robust to handle real-time requirements, expandable to support future growth, secure enough to guard restricted data, and capable of prioritizing and managing all traffic to streamline system performance. Progent's CCIE certified engineers can show you how to select and integrate Cisco Catalyst switches appropriate for your company. In addition, Progent's CISM and CISSP certified security consultants can help you create a strategic protection policy and configure Catalyst switches so they powerfully support your security policies. Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2950 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 switches.
SCDPM 2012 Deduplication Network Consulting
SCDPM 2012 and Exchange Specialists
Progent's Microsoft-certified consultants offer remote or onsite expertise to help businesses of any size to plan, deploy, administer, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from older releases of Data Protection Manager or from another backup/recovery system, and Progent can optimize your Data Protection Manager deployment for onsite, cloud-based, or hybrid environments. Progent offers as-needed support for resolving particularly stubborn problems, or comprehensive project management services. Progent can also assist your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.
IT Consultant Virtual Server Hyper-V
MS Virtual Server Administration Website IT Consultant
Progent's Microsoft-certified professionals can assist you to analyze the possible benefits of Hyper-V-powered virtualization for your business, conduct test installations to validate Hyper-V's operation with your line-of-business software, assess your network architecture for optimal operation with virtual server solutions, assist you in moving to Microsoft Windows Server 2008 and setting up Windows Hyper-V, educate your IT personnel to track and manage Hyper-V, provide world-class consulting help for enhancing the security of your virtual servers, design and test business continuity processes that maximize system availability, and deliver continuing consulting and technical support including low-cost online troubleshooting and turn-key Help Desk services.
Microsoft, Cisco and Security Certified Experts On-site Support Support and Help
Top Remote Network Support Professional
For mid-size businesses looking for network support, Progent can deliver a variety of options such as local help, remote assistance, off-site Call Center, 24x7 support with automatic network monitoring, emergency staff augmentation, business relocation support, software programming, and expert consulting. For medium-size businesses in California or other areas serviced by Progent's field engineers, Progent provides expert on-premises support for solving technical problems quickly and economically.
Remote Troubleshooting Risk Monitoring
Microsoft Risk Response Technical Support Services
Progent's disaster recovery support and business continuity engineers can help you create a disaster recovery strategy in case of an IT network catastrophe. Progent can help you develop a comprehensive disaster recovery strategy that includes periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified professionals can also show you how to create an affordable, fault-tolerant system architecture that addresses availability issues involving a wide array of infrastructure technologies and procedures.
Linux Help and Support
Slackware Linux Specialist
If your company is developing Linux-based software in an environment that has Microsoft Windows-based servers, PCs, and office productivity products, Progent offers comprehensive network support outsourcing that allows you to focus on your area of strategic expertise while avoiding the continual distraction of managing your business network. By using smart server monitoring and by delivering online and on-site assistance as your company needs it, Progent offers an economical solution for managing an IT network that provides excellent dependability, protection, and efficiency. Progent's Linux developer assistance offerings feature comprehensive information technology outsourcing, virtual server infrastructure, online and on-premises service and repair, 24x7 monitoring, and Contact Center services.
Small Business Consultancy Services Group
24/7 Microsoft Experts Small Office Integration Consultant
Progent is a leader in economically delivering world-class IT support to small companies. Progent's success in handling the IT support needs of the historically underserviced small business market is the cumulative result of major technical and operational innovations that have eliminated much of the conventional costs out of administering network support, added unmatched technical skill into the IT service mechanism, and dramatically streamlined the repair cycle.
ASA 5580 Firewall Remote Support
Remote Support Cisco ASA 5500 Firewalls
Progent's Cisco certified network infrastructure consultants can assist you to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, manage, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Dynamics GP Development Consultancy
24 Hour Microsoft Dynamics Programming Firms
Progent's expert application designers and programmers can help your business to create enhancements to Microsoft GP that support the unique needs of your organization while retaining the benefits of seamless Windows integration and connectivity. Progent can also provide expertise with a variety of software development technologies that can be used to build integrations with Microsoft Dynamics GP. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
Emergency Windows Emulation for macOS Online Support
VirtualPC for macOS Online Support Services
For businesses that have a combination of Apple Mac and Microsoft Windows computers, there are two basic solutions for using Windows-dependent software on a Mac: an external connection to an actual Windows PC or local emulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Mac allows you to connect a Mac to a networked Windows-powered PC to use Windows software and share network resources. Microsoft's Virtual PC for Apple Mac simulates Microsoft Windows on an Apple Mac system so that you are able to use Microsoft Windows applications directly. Progent's macOS and Mac OS X technology support experts can assist your business to maintain these solutions for running Microsoft Windows programs on your Apple Macs and can in addition assist your business to assess and configure other products for Windows PC emulation.
Information Technology Outsourcing Companies Remote Support
Arkansas Security Consulting Companies
Progent’s Technical Response Center provides nationwide remote help for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Premier support experts provide phone support and online direct computer access to troubleshoot and resolve network problems quickly and economically. The breadth of IT experience available from Progent's staff of nationwide service engineers allows Progent to escalate even the toughest network issues to appropriate specialists as needed.
Edge Routers Specialists
7600 Edge Router IT Consultants
Cisco has designed a full product line of routers that includes appliances built to deliver the protection, performance, and reliability required by customers ranging from branch offices to global enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and redundant power for improved fault tolerance and system uptime. Progent can help you select and integrate Cisco routers to establish a solid infrastructure for your IT system and to make it economical to grow as you support new users, start new offices, deploy new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS operating system, including Cisco's 800 series of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Routers.
Dynamics GP VBA Professionals
Dynamics GP Customization Consulting
Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer platforms make it possible to design specialized mission-critical programs and eCommerce environments that operate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting consultants can help you design reports that allow you to track your business more thoroughly, turning raw data into useful understanding of your business.
IT Consultant Altaro O365 Backup
Altaro Office 365 OneDrive Backup Network Consultants
Progent is an Altaro partner and can plan and manage a deployment of Altaro Office 365 Backup to back up and restore your Office 365 user and group mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, plus user and group Teams Chats.
ISA 2006 Firewall Services
ISA Server 2006 Support Services
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides greater control over intranet applications while enabling increased productivity by making these resources available to authorized remote or mobile users. ISA Server can guard business applications, services, and data across all network components with stateful packet inspection and powerful publishing wizards. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 experts can show you how to design, deploy, configure, and support ISA Server 2006 on your system so your company achieves a highly functional and economical combination of security, convenience, and speed.
Consulting Solaris
UNIX Professional
Progent's Sun Solaris family consulting services provide small companies and software developers assistance with managing and maintaining Sun Solaris systems that operate with Microsoft-powered technology. Progent offers your organization contact with Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide array of experience provides you with an easy single source to help you create and manage a protected and reliable mixed-platform connectivity and communications solution that allows Sun Solaris and Microsoft coexistence by integrating MS Windows with major versions of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.
Monitoring and Reporting Online Consulting
Monitoring and Reporting Technical Consultant
Remote continuous monitoring, automated alarms, and actionable analytical reporting are crucial to maintaining the health of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) solutions have progressed so far that businesses of all sizes can afford a degree of network stability that was once limited to enterprises. Progent offers several Remote Monitoring and Management solutions available as low-cost services designed to help your company to identify and resolve a an array of network issues before they get big enough to hurt your business.
Hybrid Configuration Wizard Online Troubleshooting
Office 365 and iPhones Technical Consultant
Progent can assist your business to understand the wealth of subscription plans offered with Office 365 and integrate your network with Office 365 so you realize top business value. Progent offers expertise with multi-platform environments that incorporate Windows, macOS, and Linux software. Progent can also assist your business to build and manage hybrid solutions that transparently combine on-premises and cloud products and services.
24/7 Temporary Help Desk Call Center Staffing Consultant Services
Short Term Staff Augmentation Specialists
Progent's short-term staff augmentation services enable businesses to meet sudden increases in demand for IT professionals without incurring the expense and delays associated with vetting and recruiting experienced technical workers and without adding to your permanent head count.
Maze ransomware recovery Consulting Services
NotPetya ransomware recovery Services
Progent's experienced ransomware recovery experts can assist you to restore a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Exchange Server 2016 Upgrade Remote Support
Exchange 2016 Upgrade IT Consultants
Progent can help you in any and all phases of your migration to Exchange Server 2016 including designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining storage requirements for your virtual machines (VMs), databases and logs; configuring HLB for high-availability client access services; planning, setting up and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web.
Cybersecurity Tech Services Spam Filtering
Firewall Configuration Juniper Netscreen
For smaller organizations, computer security and information assurance and compliance is too complicated to master yet too dangerous to overlook. The world's biggest enterprises have been breached, and the top cloud services have on occasion been taken down. It seems like there's no place to run. Progent has made it affordable for smaller organizations to implement vital IT security projects effectively by providing the advantage of billed time to the nearest minute with no minimum billing for online support. You have the help of a seasoned information expert to provide precisely the knowledge you need whenever you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist your business with any aspect of system security including vulnerability audits, virus screening and recovery, spam and email content filtering, email data loss protection, compliance reporting, and creating a complete security plan.
MCSE Expert Certified Technical Consultant Windows 2012R2
IT Consulting Windows Server 2012R2 Multitenancy
Progent's Microsoft-certified consultants can assist you to assess the advantages of Windows Server 2012 R2 for your organization, develop test environments and rollout strategies, optimize your network infrastructure for local, multi-site, cloud-based, and hybrid datacenters, educate your IT support, team, create a corporate-wide security plan, automate network management, assist with application development, and generate and test a DR/BC plan.
24x7 Windows Server 2008 BranchCache Consultants
Microsoft Windows 2008 R2 Information Technology Consulting
Windows Server 2008 R2 offers high levels of speed, protection, availability, scalability, and flexibility that accelerate output of on-site, branch office, and mobile workers. Progent's Microsoft-certified professionals can provide affordable remote engineering, troubleshooting, and training services to assist you to plan, execute, and manage Microsoft Windows Server 2008 R2 in order to add significant strategic value to your information system.
Solomon Technology Consulting Services
ERP Design
In addition to providing access to Microsoft Dynamics GP specialists, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, administration help, upgrade support, and 1-on-1 or group online training tailored to address your particular needs. Progent's experts also can show you how to integrate and support a protected, reliable server and communications infrastructure to run your ERP, MRP and accounting applications.
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