Expanding your at-home workforce may have a major effect on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, manage, tune, and debug IT environments that support at-home workers. Progent can help your Charleston company to select the right tools and follow leading practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates collaboration and delivers top business value. Progent can provide support services that go from as-needed guidance for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Charleston, South Carolina organizations to with any aspect of building a high-performing telecommuting environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Support for Teleworkers
An emergency, company-wide transition to a from-home business model, which might be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of remote IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or revise their active tickets, enter details, and append screenshots or relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to deal with complex problems. For details, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Supplemental Service enables you to expand your existing Help Desk Call Center staff by splitting responsibilities for Help Desk Call Center support seamlessly between your in-house IT support staff and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the leading professional services automation platform for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating reports. For details about how Progent's Call Center Supplementation Services can enable your business to deliver world-class IT support to your from-home workers, go to Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home environment for your Charleston, South Carolina company, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::



  • Exchange 2013 Server Setup and Support
    Best Exchange 2013 EAC Technical Support

    Exchange Server 2013 includes major enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces powerful new features plus a redesigned architecture. These improvements affect vital areas including manageability, availability, compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consultants can help you understand the possible business benefits of migrating to Microsoft Exchange 2013, design a cost-effective validation and deployment plan, and educate your IT staff to manage your Microsoft Exchange 2013 solution. Progent also offers ongoing remote consulting and support and management for Microsoft Exchange 2013.

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    The Certified Information Systems Auditor (CISA) credential is a globally recognized achievement that represents mastery in information system security audit and control. Certified by ANSI, the CISA accreditation has consultants pass a comprehensive examination administered by the ISACA professional group. Progent can provide the expertise of a CISA-Premier network security audit professional trained to help businesses in the fields of IS audit services, IT administration, network assets and infrastructure ROI, information technology support, safeguarding of data assets, and business continuity planning.

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    Progent's Citrix-certified experts can help you to evaluate the potential business value of the various editions of Citrix Essentials for Hyper-V, assist you to use Citrix administration utilities with your Hyper-V network, and demonstrate to you how to deploy Citrix Essentials for Hyper-V to enhance the performance, uptime, consistency, and fault tolerance of your virtual environment while lowering the cost of equipment and support and streamlining management tasks.

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    Progent can assist small and mid-size businesses to install endpoint device security defense solutions and provide response services to support at-home workers.

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    Progent's Cisco CCIE-certified networking experts offer high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.

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    Progent's Linux support services offer small and mid-size companies and developers help with managing and maintaining Linux computers that operate with Microsoft-powered networks. Progent offers your organization access to Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide range of experience offers you an easy single consulting firm to help you create and maintain a secure and reliable mixed-platform network and communications infrastructure that allows Linux and Microsoft coexistence by integrating Windows with leading Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    For enterprise project management assistance, Progent can provide access to senior IT experts with decades of experience in IT management, application development, and business process engineering for organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer project management skills to assist enterprise clients follow leading practices to make sure development or deployment projects are completed on schedule and within budget.

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    Progent's Microsoft certified engineers can help your company to evaluate Windows 7 to confirm application and driver compatibility and to check its speed and reliability running with your applications. Progent's consultants can also help you to assess the potential business advantages of moving to Windows 7. If Microsoft Windows 7 fits your business strategy, Progent can help your IT organization to design and execute a smooth deployment of Windows 7 from a an older release of Windows.

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    Progent can provide affordable online and onsite support to help businesses to migrate any portion of their critical IT infrastructure to Google Cloud Platform services. This can save management hassle and equipment expense and allow access to Google's state-of-the-art AI and machine learning technology. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, architectural design, testing, deployment, administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies.

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    Progent's certified SQL Server 2017 consultants can assist your organization to design and implement a smooth migration from your current SQL Server environment to SQL Server 2017.

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    Progent's CCIE-certified network infrastructure consultants have extensive experience helping Internet Service Providers to architect, deploy, administer, optimize, and debug fault-tolerant, scalable connectivity environments appropriate for public networks.

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    Progent's Microsoft-certified SQL Server 2017 consultants can help your business to evaluate the business advantages of migrating to SQL Server 2017 and can assist your organization to design and implement a smooth migration of your current SQL Server environment to any network architecture including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts can provide remote or on-premises support ranging from as-needed architecture assessment or debugging to comprehensive project management to ensure your SQL Server 2017 project is carried out on schedule and within budget.

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    Altaro VM Backup software provides small businesses a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, multi-site, and cloud architectures and also enables low-cost backup to Microsoft Azure storage. Headline capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup intervals as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, granular recovery options for specific files and emails, support for Windows Cluster Shared Volumes (CSV) and for vCenter for managing large-scale deployments, and the ability to leverage Microsoft VSS technology to back up online virtual machines without downtime. Progent is an Altaro partner and offers a wide array of services to help you to plan, install, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.

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    Progent is structured to deliver in-depth remote support for all major technologies associated with todayís small business IT systems and allows you to outsource an array of strategic, on-demand support services such as a part-time CIO to provide advanced planning and negotiating capability, a Call Center for help desk support, 24x7 server monitoring, spam and email-borne virus protection as a managed service, best-practices project management for critical projects such as site relocations oroperating system migrations, connectivity experts for building and maintaining high-performance and robust network infrastructure, certified security engineers to ensure data safety and compliance, disaster recovery specialists to design and document business continuity strategies, and software programmers to write, customize, or troubleshoot business application programs.

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    Progentís IT outsourcing packages offer economical network support for small organizations. Whether it includes designing network infrastructure, creating an internal Help Desk or using an outside one, deploying an updated email platform, monitoring your network, or building an on-line eCommerce application, outsourcing your network engineering services can contain costs and minimize risks, allowing IT service budgets to increase in a more linear and manageable manner than is possible by building up a large, all-purpose in-house IT staff. Progentís Outsourcing White Paper and flyers show how Progent can enable you to create a protected and robust network foundation for your critical business software based on Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent's ProSight Email Guard uses the technology of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.

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  • Technical Support Services Windows 2008 R2
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    Microsoft Windows Server 2008 is a major step forward in making IT networks more secure and available, easier to virtualize and administer, higher performing, and able to provide a better environment for web hosting and development. Progent can help your company benefit fully from the enhancements built into Windows Server 2008 by delivering Microsoft-certified consulting, technical support, training, staffing, network monitoring, and security expertise.

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    Progent's certified security staff can help you secure your Mac network through expert services such as running security tests, recovery from virus and denial of service attacks, setting up firewalls, integrating safe off-site and mobile access, installing automated programs for protection against viruses, spam, and directory harvest attacks, and creating a comprehensive security plan appropriate for the particular objectives of your business network.

  • Microsoft SQL Server Network Security Consultants Developer Firms SQL Server Capacity Planning

  • Skype for Business and SQL Server Engineer
    Skype for Business Edge Server Pool Consultant

    Microsoft Lync Server 2010 provides IM, Real Presence, audio and video conferencing, desktop sharing, as well as IP-based and traditional public switched telephone network (PSTN) telephony. Lync Server 2010 can enhance the capability of Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and simplify management through integration with Active Directory. Lync 2010 can also cut capital and operational costs by eliminating Voice-over-IP hardware and subscription services, PBX gear, or conventional video conferencing technology. Progent's certified unified communications consultants can provide online and onsite support to help you to maintain and repair your current Lync 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also assist your organization to plan and execute an efficient Skype for Business migration.

  • Microsoft VoIP Remote Consulting Microsoft Instant Messaging Engineers
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  • NetApp MetroCluster Synchronous Replication Technology Professional Specialists NetApp MetroCluster and FlexPod

  • Engineer Virtual Server
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    Server proliferation puts pressure on network budgets and administrative resources. Server reduction via a virtual architecture promises lower TCO of hardware and quicker ROI, more efficient utilization of physical computers, simplified operations, increased system uptime, and easier manageability. Common uses for virtual servers include hardware consolidation, low-cost platforms for line-of-business legacy software based on outdated operating systems, and affordable isolation of software development or pilot testing environments from on-line systems.

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    Progent offers consulting services for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and manage a WatchGuard Firewall/VPN appliance that fits your security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewalls.

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    Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 platform and based on software first developed by Connectix, delivers the power needed to accomplish server consolidation, application upgrade, and server isolation projects via virtualization techniques in an enterprise-ready IT environment with high scalability, manageability, and fault tolerance. Microsoft has targeted Virtual Server at companies who want to improve operational efficiency in software development and piloting, upgrading from outdated mission-critical applications, and server consolidation. Progent's skilled Virtual Server consultants can help your IT staff to evaluate and integrate Microsoft Virtual Server 2005.

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    If your company computer system combines Solaris technology with Windows, Progent can assist you to incorporate your computers into a unified environment that allows all your OS platforms to run side by side for easy management, seamless dataflow, high dependability, superior performance, and strong security. Progent's Sun Solaris and Windows integration support offerings feature network architecture configuration and service, support for Windows services for UNIX, remote server monitoring and management, online technical help and troubleshooting, on-site technical support, and Contact Center outsourcing.

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    SQL Server 2016 introduces significant enhancements in performance, capacity, security and compliance, high-availability, mobile computing support, plus built-in analytics and reporting. Innovations include PolyBase for processing SQL and NoSQ files simultaneously for big data applications, Hadoop integration, Dynamic Data Masking, Mobile Reports, and centralized management of on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can provide remote and on-premises support to help organizations of any size to configure, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.

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    The sophistication and integration demands of Microsoft Windows Servers requires a network consulting firm with practical experience and broad familiarity with designing and building cohesive, end-to-end business technology solutions. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your strategic objectives. Progentís IT services can help you with designing, installing, administering, and troubleshooting Windows Server solutions that increase the productivity of your IT network. Progentís consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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    Progent's Mac support consultants can assist you with a broad range of network infrastructure areas such as network architecture, remote and mobile access, internetwork compatibility, security, and emerging technologies such as Voice over IP and fast wireless connectivity. For business networks based exclusively on Apple Mac OS X or for systems that use a mix of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the experience and size to deal with the complexity of planning, integrating, and supporting a network architecture that is reliable, safe, efficient and supportive of your corporate goals. Progent can show you how to configure Appleís Xserve enterprise servers, Xserve RAID zero-downtime storage systems, and Xsan storage area network systems. Progent can also give you access to skilled experts to support Cisco routers and switches.

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    Lync 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network voice communication. Microsoft Lync Server 2010 can enhance the functionality of Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and simplify administration via integration with Windows AD. Lync can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications experts offer remote and on-premises support services to assist you to maintain and repair your existing Lync 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help you to design and carry out an efficient Skype for Business migration.

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    Progent's Microsoft-certified consultants have 20 years of experience planning, integrating, and maintaining email solutions for clients in the and across the United States. Progent offers economical Microsoft Exchange Servers consulting support to make sure that your email environment offers compliance, high uptime, easy connectivity for off-site and mobile users, efficient management tools, and productive integration with telecommunications. Progent provides expertise and integration services for Exchange 2016 Server, Microsoft Exchange 2013, Microsoft Exchange 2010 Server, Exchange 2007, Exchange 2003 Server, and MS Exchange 2000. Progent can also help small or mid-size businesses to upgrade to Exchange 2016 or Microsoft Exchange 2013.

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    Microsoft Exchange Server 2013 includes major enhancements to the functionality of Exchange Server 2010 and introduces important innovations as well as a revamped architecture. These improvements favorably impact key IT areas including ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible business benefits of upgrading to Exchange 2013, create a cost-effective test and rollout strategy, and train your IT staff to maintain your Exchange 2013 environment. Progent can also provide ongoing online support and management for Microsoft Exchange 2013.

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    Exchange 2013 includes significant enhancements to the functionality of Exchange 2010 and delivers important new features plus a revamped structure. These improvements affect vital IT areas including ease of administration, availability, compliance, operational costs, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can help you understand the potential advantages of upgrading to Exchange Server 2013, create a cost-effective validation and rollout strategy, and educate your IT staff to maintain your Microsoft Exchange 2013 environment. Progent also offers ongoing remote support and management for Exchange 2013.

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    Progent's Microsoft-certified consultants can help you to support System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, enhance compliance, and boost worker output by ensuring that critical applications are always up to date, tracking product licenses, and monitoring usage patterns to help you make informed buying decisions. When you are ready to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to plan and carry out an efficient move to SCCM 2012.

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    With virtual servers, companies can operate many virtual servers on one physical server. Virtualization technology enables businesses to enjoy all the advantages of server isolation, but without the costs associated with purchasing extra server hardware. Virtual servers are also the enabling technology for private clouds, which provide important benefits including lowering the costs of capital equipment, datacenter facilities, and management while enhancing information protection, system availability, and recoverability. Other key server management technologies are server monitoring software, Windows Server Update Services, and remote system management hardware. Progent's certified server management specialists can assist you in all aspects of server virtualization and administration to allow your company to contain costs and conserve time.

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    Progent can give you access to experts who can customize your Microsoft Business Solutions ERP, MRP, and financial system applications to suit your unique business requirements. Progentís Microsoft consultants provide expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Retail Management System. Progent also offers custom e-Commerce consulting services for secure, corporate-wide information sharing as well as integration with CRM applications.

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