Enlarging your at-home workforce can have a significant impact on network architecture, security/compliance, and corporate processes. Progent has two decades of background helping businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Charleston organization to select the right tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services that go from as-needed guidance for helping you over challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.
Progent can help Charleston, South Carolina companies to succeed with any aspect of building a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and unified management.
Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide switchover to a telecommuter workforce, which could be activated by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even a high-performing internal Call Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of remote technical support specialists combined with enterprise-class ticketing and follow-up software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from help requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or revise the status of their current tickets, add information, and append screen captures or relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service enables your business to supplement your existing Support Desk team by sharing delivery of Support Desk support seamlessly between your in-house IT support staff and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Help Desk service is based on a co-sourcing support solution based on the number one professional services automation (PSA) tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Support Desk Supplementation Services can enable your business to provide world-class technical support to your telecommuters, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Charleston, South Carolina organization, phone 1-800-993-9400 or go to Contact Progent.