Expanding your at-home workforce may have a major effect on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, manage, tune, and debug IT environments that support at-home workers. Progent can help your Charleston company to select the right tools and follow leading practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates collaboration and delivers top business value. Progent can provide support services that go from as-needed guidance for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Charleston, South Carolina organizations to with any aspect of building a high-performing telecommuting environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, data protection solutions, and unified management.

Help Desk Call Center Support for Teleworkers
An emergency, company-wide transition to a from-home business model, which might be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of remote IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or revise their active tickets, enter details, and append screenshots or relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to deal with complex problems. For details, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Supplemental Service enables you to expand your existing Help Desk Call Center staff by splitting responsibilities for Help Desk Call Center support seamlessly between your in-house IT support staff and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the leading professional services automation platform for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating reports. For details about how Progent's Call Center Supplementation Services can enable your business to deliver world-class IT support to your from-home workers, go to Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home environment for your Charleston, South Carolina company, phone 1-800-993-9400 or refer to Contact Progent.

An index of content::

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    Microsoft Lync Server 2010 provides IM, Real Presence, audio and video conferencing, desktop sharing, as well as IP-based and traditional public switched telephone network (PSTN) telephony. Lync Server 2010 can enhance the capability of Exchange, SharePoint Server and Office desktop or cloud-based Office 365 and simplify management through integration with Active Directory. Lync 2010 can also cut capital and operational costs by eliminating Voice-over-IP hardware and subscription services, PBX gear, or conventional video conferencing technology. Progent's certified unified communications consultants can provide online and onsite support to help you to maintain and repair your current Lync 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new version of the product. Progent can also assist your organization to plan and execute an efficient Skype for Business migration.

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    Progent's Mac support consultants can assist you with a broad range of network infrastructure areas such as network architecture, remote and mobile access, internetwork compatibility, security, and emerging technologies such as Voice over IP and fast wireless connectivity. For business networks based exclusively on Apple Mac OS X or for systems that use a mix of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the experience and size to deal with the complexity of planning, integrating, and supporting a network architecture that is reliable, safe, efficient and supportive of your corporate goals. Progent can show you how to configure Appleís Xserve enterprise servers, Xserve RAID zero-downtime storage systems, and Xsan storage area network systems. Progent can also give you access to skilled experts to support Cisco routers and switches.

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    Lync 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network voice communication. Microsoft Lync Server 2010 can enhance the functionality of Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and simplify administration via integration with Windows AD. Lync can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications experts offer remote and on-premises support services to assist you to maintain and repair your existing Lync 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help you to design and carry out an efficient Skype for Business migration.

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    Progent's Microsoft-certified consultants have 20 years of experience planning, integrating, and maintaining email solutions for clients in the and across the United States. Progent offers economical Microsoft Exchange Servers consulting support to make sure that your email environment offers compliance, high uptime, easy connectivity for off-site and mobile users, efficient management tools, and productive integration with telecommunications. Progent provides expertise and integration services for Exchange 2016 Server, Microsoft Exchange 2013, Microsoft Exchange 2010 Server, Exchange 2007, Exchange 2003 Server, and MS Exchange 2000. Progent can also help small or mid-size businesses to upgrade to Exchange 2016 or Microsoft Exchange 2013.

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    Microsoft Exchange Server 2013 includes major enhancements to the functionality of Exchange Server 2010 and introduces important innovations as well as a revamped architecture. These improvements favorably impact key IT areas including ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible business benefits of upgrading to Exchange 2013, create a cost-effective test and rollout strategy, and train your IT staff to maintain your Exchange 2013 environment. Progent can also provide ongoing online support and management for Microsoft Exchange 2013.

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    Progent can give you access to experts who can customize your Microsoft Business Solutions ERP, MRP, and financial system applications to suit your unique business requirements. Progentís Microsoft consultants provide expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Retail Management System. Progent also offers custom e-Commerce consulting services for secure, corporate-wide information sharing as well as integration with CRM applications.

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