Enlarging your remote workforce can have a significant impact on network infrastructure, security, and corporate culture. Progent has 20 years of background assisting SMBs to design, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Charleston company to pick the appropriate tools and adhere to best practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide services that go from as-needed expertise for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Charleston, South Carolina companies to with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, security monitoring, data protection solutions, and unified management.

Help Desk Services for Remote Workers
A rapid, enterprise-wide switchover to a from-home business model, which might be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center services leverage Progent's extensive network of remote IT support experts along with world-class ticketing and tracking technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to check or revise the status of their active tickets, enter details, and upload screen captures or attachments. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service enables your business to supplement your existing Call Desk organization by splitting responsibilities for Help Desk Call Center services transparently between your regular support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Help Desk Call Center service uses a co-sourcing support model utilizing the leading professional services automation (PSA) tool for managing help requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To find out how Progent's Support Desk Augmentation Services can help your company to provide best-in-class desktop support to your telecommuters, visit Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Charleston, South Carolina business, phone 1-800-993-9400 or visit Contact Progent.