Expanding your at-home workforce may have a significant effect on network architecture, security/compliance, and company culture. Progent has 20 years of experience helping businesses of all sizes to plan, configure, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Charleston organization to select the appropriate tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers top business value. Progent can provide support services ranging from as-needed expertise for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent can assist Charleston, South Carolina organizations to with any facet of building a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk services, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A fast, enterprise-wide switchover to a telecommuter business model, which might be driven by a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center services leverage Progent's nationwide team of online technical support specialists along with enterprise-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from initial help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or revise the status of their current tickets, enter details, and append screen captures or relevant files. Support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service enables your company to augment your current Help Desk team by splitting responsibilities for Help Desk support services seamlessly between your regular IT support organization and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collective support model utilizing the leading professional services automation (PSA) platform for handling help requests and ticketing, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Call Desk Augmentation Services can help your company to provide world-class IT support to your from-home workers, see Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Charleston, South Carolina company, phone 1-800-993-9400 or go to Contact Progent.