Charleston Work from Home Employees Solutions Support Partner
Call Desk Solutions Consulting and Support Services
Expanding your at-home workforce may have a major effect on network architecture, security, and company processes. Progent has two decades of background assisting SMBs to design, deploy, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Charleston company to select the appropriate tools and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum value. Progent offers support services ranging from as-needed guidance for helping you over occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.
Progent's consultants can help Charleston, South Carolina businesses to with any aspect of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, data security, data protection solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
A sudden, enterprise-wide switchover to a from-home business model, which could be activated by an epidemic or as an element of a business continuity plan, can overwhelm even the most efficient internal Call Center. Progent's Call Center services allow businesses of any size to outsource or augment their Call Desk with Progent's online Technical Response Center services.
- Progent's Standard Help Desk support services leverage Progent's extensive network of remote IT support experts combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop support from help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or edit their current tickets, enter information, and upload screenshots or attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Support Desk Augmentation Service allows your business to augment your current Help Desk organization by sharing responsibilities for Help Desk services seamlessly between your in-house IT support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a co-sourcing support model based on the number one professional services automation tool for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class technical support to your telecommuters, go to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient telecommuter environment for your Charleston, South Carolina organization, phone
An index of content::
5500 Wireless Controller Support Services
wi-fi controller Computer Engineer
Cisco's Catalyst line of wireless controllers simplify the management of wireless networks by unifying the configuration and management of wireless access points, optimizing wireless performance by limiting the effect of radio frequency congestion, enhancing wireless availability with fast failover, and strengthening security by identifying cyber threats and filtering network traffic based on user type and location. Progent can assist your business to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi solution or carry out a smooth transition to Cisco's modern Wi-Fi controller technology.
Cisco EWC for Catalyst 9100 AP Specialists
On-site Support Catalyst Wi-Fi 6 and Wi-Fi 6E AP Security
Progent's Cisco-certified Catalyst 9100 Series 802.11ax WAP experts can provide affordable online and onsite help for Catalyst Wi-Fi 6 wireless access points.
ransomware removal and recovery Consultant
ransomware removal and recovery Professional
Progent's experienced ransomware recovery experts can assist you to rebuild a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
SharePoint Online Migration Help and Support
SharePoint Deployment Architecture Network Consulting
Progent's Microsoft-certified consultants can provide economical remote and onsite expertise, application development, and troubleshooting services for businesses of any size who intend to migrate to SharePoint Server 2016 or SharePoint Online from earlier versions of SharePoint.
Proxim Online Support
Office Wireless IT Consulting
Progent's wireless engineers can help small companies plan, choose, test, deploy and support protected building-to-building wireless bridging products that integrate transparently into your IT network while providing a level of security that equals or exceeds wired connections. Progent provides expertise in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can help you identify and deploy the wireless connectivity technology that fit best with your business needs.
Remote Consulting Microsoft Exchange
Microsoft Exchange Upgrade IT Consultant
Progent is one of the most expert network support firms for creating email and messaging systems powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size businesses derive all the benefits of Exchange 2000 for typical situations such as upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server administration.
Microsoft Azure cloud integration Developer
Azure Disaster Recovery Consulting Services
Progent can assist small businesses to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline network management and lower equipment investments. Azure offers a wealth of cloud services and Progent can assist you to understand the advantages and limitations of various cloud computing models supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local applications and network infrastructure and make sure you avoid the common mistakes small companies make when migrating to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to configure perimeter firewalls and VPN tunnels and also to integrate iPhones and iPads and Android handhelds.
Small Business IT Support Firm Arkansas
Wisconsin Server Support
Progent's Technical Response Center (TRC) provides nationwide extended hours remote help for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service engineers provide after-hours phone help and remote direct computer access to troubleshoot and repair network problems quickly and economically. The scope of IT experience represented by Progent's team of nationwide service professionals allows Progent to escalate even the most difficult problems to qualified experts as required. For urgent problems, the TRC tries to answer your call for support within one hour.
Co-Location Computer Consulting
Co-Location Support Outsourcing
Colocation sites allow businesses to share enterprise-class data centers for housing computer hardware that runs critical applications and services. Progent's Microsoft and Cisco premier IT experts can help your business with all aspects of your colocation program such as selecting and migrating to a colo facility, creating network topology, specifying required equipment, on-site and on-line maintenance, setting up remote network management, and training your support personnel.
Lync Server 2013 Instant Messaging Engineers
Microsoft Lync 2013 Integration
Microsoft Lync Server 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional PSTN voice communication. Microsoft Lync 2010 can enhance the capability of Exchange, SharePoint and Office desktop or Microsoft 365 and simplify management via integration with Active Directory. Lync can also cut capital and operational costs by eliminating VoIP equipment and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified IM and Presence experts offer online and on-premises support to assist you to maintain and repair your existing Lync 2010 environment or assess the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product family. Progent can also help your organization to design and execute an efficient Skype for Business migration.
Windows Server 2008 Active Directory Remote Support
Microsoft Expert Windows Server 2008 BranchCache Consulting
Microsoft Windows Server 2008 is an important step forward in making IT networks more secure and available, easier to virtualize and administer, faster, and able to provide an improved environment for web hosting and development. Progent can help your business get the most from the improvements built into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, troubleshooting, education, staffing, network monitoring, and security engineering services.
Cisco Management Network Consulting Service
Award Winning Cisco Remote Access IT Consulting Services
Progent's Cisco CCIE network infrastructure experts can help your business to set up, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.
Meraki MR42 Access Point Remote Support Services
Consulting Services Meraki MR84 Access Point
Progent's Cisco-certified Wi-Fi networking experts can provide online and onsite consulting and troubleshooting services to assist you to plan, configure, manage, optimize, and repair Wi-Fi networks that utilize Cisco's Meraki APs. Progent's experts can also assist your organization to design and deploy hybrid networks that combine local and cloud-based resources and that provide seamless connectivity, enhanced protection, unified management, and dependable performance for all your wired and wireless endpoints.
Microsoft Expert Windows 7 Specialist
Emergency Microsoft Windows 7 Upgrade Contractor
Progent's Microsoft certified engineers can assist you to assess
Help and Support Exchange 2019 DLP
Exchange 2019 Microsoft 365 Integration Remote Support Services
Progent can help you in any facet of your upgrade to Exchange 2019 such as deploying Windows Server 2019 as a host for Exchange; planning high availability architecture for a local, cloud-based or hybrid environment; moving mailboxes; designing and implementing Hyper-V virtualization; setting up hardware load balancing (HLB); building DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft 365 and setting up Outlook clients.
Lync Server 2013 and Cisco Unified Communications Professional
Lync Server 2013 Edge Server Pool Consult
Progent's Microsoft consultants can help you to assess the value of Lync Server for your environment and can assist you to design and execute an installation of Lync Server 2010 that unifies the management of IM and Presence and increases the output of your in-house employees, telecommuters, and smartphone users. Progent's consultant's can also help you to carry out an efficient migration to Lync Server from Microsoft Office Communications Server or Live Communications Server, interface Lync Server with Exchange Server, SharePoint, and Microsoft SQL Server, show you how to run Microsoft Lync Server 2010 to improve the collaborative functions of Microsoft Office applications, and provide online seminars and continuing support for Microsoft Lync Server 2010 and other Microsoft products.
Amazon MWS integration Outsourced Programming
CISSP Certified Expert Integration Amazon Marketplace Web Service programming
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, payments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can broaden their market, lower their cost of sales, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and training to help you shorten development time and expedite your ROI.
Consulting Services Meraki Switchies
Meraki Switch Redundancy Support and Integration
Cisco's Meraki MS line of switches are designed for environments that go from small branches to campuses. Progent's Cisco-certified consultants can provide cost-effective remote consulting expertise to help your company to plan and implement a productive network solution based on Meraki MS switches, streamline network administration with Meraki's cloud-centric management tools, define policies to maintain compliance, develop and test a disaster recovery strategy, and troubleshoot technical issues associated with any facet of your Meraki ecosystem. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to create a unified networking solution.
SQL 2008 Analysis Services Professional
Microsoft Certified Partner SQL 2008 Reporting Services Consultants
SQL Server 2008 offers indispensable, familiar tools to IT experts and information workers, reducing the difficulty of designing, integrating, managing, and using enterprise information and database programs on platforms ranging from mobile devices to corporate data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 require a network consultant with real-world expertise and wide knowledge in designing and building information-based, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, ensures you success in designing, deploying and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.
Lync Server 2013 Web Apps Server Consultant
Microsoft Lync Server 2013 Specialist
Microsoft Lync Server 2013, renamed Skype for Business, allows businesses of all sizes to create a manageable and protected communications ecosystem that supports the modern BYOD computing style with IM, presence, web meetings with app sharing and whiteboard, and both IP and PSTN calling across a broad range of desktop and mobile clients. Progent's Microsoft-certified Lync 2013 consultants and network architects can help you to assess the advantages of Lync Server 2013, create an on-premises, cloud-based (with Lync Online) or mixed model suitable for your current and long-term plans, implement Lync Server 2013 so as to speed up your ROI, and deliver live webinar and on-premises training to your IT staff and users. Progent has expertise in critical components of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to integrate Lync Server 2013 with popular Microsoft 365 applications such as Outlook and PowerPoint.
Top Ranked SharePoint 2019 PowerApps Remote Support
After Hours Microsoft Certified Expert SharePoint 2019 Power BI Gateway Computer Consulting
Progent's certified SharePoint 2019 and SharePoint Online consultants offer economical remote and on-premises expertise, application development, and technical support services for businesses of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can help you design and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud resources into a cohesive information management solution.
Small Office Network Consultant Microsoft Office 2003
Network Management Microsoft Office 2000
Progent's computer outsourcing services for small companies feature designing 2003 Server, .NET, and BackOffice systems, managing upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and in-person repair, resolving chronic IT problems, and producing a comprehensive security strategy. Progent can show you how to enhance network availability and throughput via zero-downtime technologies, redundant network architecture, and proactive network monitoring. Progent also provides special project assistance for major upgrades and can assist with needs assessment, resource inventory, bill of materials production, sourcing qualification, procurement logistics, and full documentation. Progent's IT outsourcing help also features training for office productivity programs such as Office XP.
Emergency SCCM 2016 Endpoint Protection Setup and Support
SCCM 2016 Troubleshooting IT Consultants
System Center Configuration Manager 2016 automates software provisioning at scale, streamlines security and compliance settings management, keeps track of network resources, protects against corporate data leakage, provides health monitoring, allows secure end-user self service, and offers a single control mechanism for administering mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can help businesses of any size with any facet of designing, implementing, using and repairing a SCCM 2016 solution for local, cloud-based, or hybrid environments.
Google Cloud hybrid cloud solutions Engineers
Google Cloud Anthos Consulting Services
Progent can provide cost-effective online and onsite consulting to help businesses of any size to move all or part of their critical network resources to Google Cloud Platform (GCP). This can save management hassle and equipment expense and allow access to Google's state-of-the-art AI and machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness evaluation, architectural design and review, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security.
ProSight IT Management Outsourcing Specialist
Managed IT Services Consulting Remote Troubleshooting
Progent's ProSight family of managed services are geared to offer organizations who maintain minimal in-house IT support teams with affordable access to enterprise-class management tools and technical expertise. Benefits of the ProSight catalog of managed IT services include fixed IT maintenance expenses, smart automation of common administrative processes, continual adoption of the latest technology, graceful transition from older systems to current solutions, improved fit between information technology with strategic objectives, access to seasoned network experts, and allowing management to focus on business rather than fast-evolving computer technology.
Microsoft Teams dial plans Professional
Specialist Microsoft Teams session border controller
Progent can assist your business to plan a migration to Teams from Skype for Business Online or Lync Server and configure, manage, and troubleshoot a cloud-based or mixed deployment of Microsoft Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.
VPN Support Services
Cisco RADIUS Security Integration
Cisco's security and remote connectivity solutions for small to mid-size companies represent a complete range of manageable security products to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes routers and switches, firewalls, and VPN solutions. Progent's expert consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can assist your organization to select Cisco VPN, Cisco RADIUS Security, and additional Cisco security technologies that align most closely with your corporate goals.
Shared Computer Support Help Desk Costs Configuration
Remote Virtual Call Desk Economics Consultant
Progent's Help Desk management and co-management service programs enable companies to reduce costs, increase productivity, and adjust quickly to sudden changes in economic conditions.
Consult Enterprise hybrid cloud integration
Enterprise hybrid cloud integration Consultants
Progent can provide expert remote consulting support to help organizations integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration services that include Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over two decades of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
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