Expanding your at-home workforce may have a major effect on network architecture, security, and company processes. Progent has two decades of background assisting SMBs to design, deploy, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Charleston company to select the appropriate tools and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum value. Progent offers support services ranging from as-needed guidance for helping you over occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can help Charleston, South Carolina businesses to with any aspect of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, data security, data protection solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
A sudden, enterprise-wide switchover to a from-home business model, which could be activated by an epidemic or as an element of a business continuity plan, can overwhelm even the most efficient internal Call Center. Progent's Call Center services allow businesses of any size to outsource or augment their Call Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk support services leverage Progent's extensive network of remote IT support experts combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop support from help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or edit their current tickets, enter information, and upload screenshots or attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows your business to augment your current Help Desk organization by sharing responsibilities for Help Desk services seamlessly between your in-house IT support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a co-sourcing support model based on the number one professional services automation tool for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class technical support to your telecommuters, go to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient telecommuter environment for your Charleston, South Carolina organization, phone 1-800-993-9400 or refer to Contact Progent.