Expanding your telecommuter workforce may have a major effect on network architecture, security/compliance, and company workflows. Progent has two decades of experience helping businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Charleston organization to select the appropriate technologies and follow best practices in building and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and returns maximum business value. Progent offers support services ranging from on demand guidance for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Charleston, South Carolina companies to with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Services for Remote Workers
A rapid, enterprise-wide changeover to a teleworker business model, which could be driven by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Call Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk support services leverage Progent's nationwide team of online IT support experts along with world-class ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or update the status of their active tickets, add information, and upload screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Augmentation Service enables you to supplement your current Help Desk Call Center organization by splitting delivery of Support Desk support transparently between your in-house IT support staff and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collective support model based on the number one PSA platform for handling help requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class desktop support to your telecommuters, go to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive telecommuter solution for your Charleston, South Carolina company, phone 1-800-993-9400 or go to Contact Progent.