Charleston Remote Workforce Configuration Advisor
Help Desk Solutions Consulting Services
Enlarging your at-home workforce may have a major impact on network architecture, security/compliance, and company processes. Progent has 20 years of background assisting SMBs to design, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Charleston company to select the appropriate technologies and adhere to leading practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers top business value. Progent offers services that go from on demand expertise for getting you past occasional technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist Charleston, South Carolina companies to succeed with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, data security, backup/restore solutions, and unified management.
Help Desk Call Center Support for Teleworkers
A rapid, organization-wide switchover to a teleworker workforce, which could be activated by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Center support services leverage Progent's extensive team of remote technical support experts along with enterprise-class ticketing and follow-up software to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to track or update their current tickets, enter information, and append screen captures or relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to deal with complex issues. For details, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Supplemental Service enables your company to augment your existing Help Desk Call Center organization by sharing responsibilities for Call Desk support services seamlessly between your regular IT support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Call Center service uses a collective support solution based on the leading PSA tool for handling service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. For information about how Progent's Call Center Augmentation Services can enable your company to deliver best-in-class desktop support to your from-home workers, go to Progent's Support Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing a productive work-from-home solution for your Charleston, South Carolina organization, call
An index of content::
Microsoft Desktop Information Technology Outsourcing Company
Microsoft and Apple Mac Desktop On-site Support
Progent can deliver a broad range of cost-effective services to assist your company to deploy, configure, repair, and administer workstations and notebooks powered by Microsoft Windows, macOS and OS X, or various editions of Linux. Progent can offer on-premises or remote help for single machines or notebooks or help your business to design and carry out a company-wide migration to new or updated operating system platforms and business applications. Progent can also provide engineers and technicians to assist your company to plan for and complete an office relocation or merger designed to produce the least possible disruption of your productivity.
After Hours wi-fi controller Technical Support
Consulting Services 9800-80 wireless controller
Cisco's Catalyst family of wireless controllers simplify the administration of Wi-Fi LANs by unifying the configuration and control of wireless APs, optimizing Wi-Fi throughput by limiting the impact of RF congestion, enhancing wireless uptime with fast auto-failover, and strengthening data security by detecting cyber threats and analyzing network traffic according to user type and locale. Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of all sizes. Progent can help you to maintain and troubleshoot your current Cisco-based Wi-Fi environment or carry out an efficient transition to Cisco's latest Wi-Fi controller technology.
Remote Support Co-Location
Data Center Colo Support and Help
Progent’s colocation center support services are intended for businesses with hardware located at IDCs or data center colocation hosting sites and requiring timely on-site service at the collocation site as well as remote support from Microsoft and Cisco Premier Certified experts. Progent provides a complete array of IDC and IDC and co-location support services such as system topology evaluation, Windows and Linux server integration and support, tech support for server and communications infrastructure, design and deployment of fault tolerant configurations, defining and implementing layered security defenses, firewall configuration and support, designing load balancing environments, and planning high-availability server clustering configurations.
VMware Cross vCenter NSX Consult
Specialists VMware vSphere Hypervisor
Progent offers the assistance of a certified VMware VCDX consultant to help your organization plan, configure, manage and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for on-premises networks, private and public clouds, or hybrid systems. Progent can provide world-class knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and business continuity. Progent offers in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum uptime, fault tolerance, and application mobility.
Specialists Wi-Fi
Wireless Bridge Specialist
Progent's Wireless Consulting Services provide a fast, affordable option for businesses of all sizes to deploy, manage and troubleshoot the latest wireless connectivity technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
SMS Server 2003 Migration Support and Help
SMS Upgrade On-site Technical Support
Progent’s Microsoft certified consultants offer small and medium size companies enterprise-grade consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to install important software rapidly and reliably to appropriate workers, lower product costs and adhere to licensing agreements by understanding patterns of usage, enhance Windows protection by increasing your awareness of vulnerability and by delivering critical patches, manage your external workforce through accepted standards independent of connection or geography, and reduce operational expenses by efficiently utilizing the management capabilities incorporated into Windows. Progent’s SMS consulting professionals can help you use SMS effectively for automated software and application deployment, security patch control, and resource monitoring management including software and appliance inventory.
FAQ about Cisco Engineers Subcontractor Jobs
FAQ about Network Consultants Employment Opportunities
To see replies to frequent questions about being employed by Progent, refer to Working with Progent Frequently Asked Questions.
Microsoft Amazon Marketplace Web Service integration Design Firms
Amazon MWS Contract Programmer
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales activities including listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can expand their reach, reduce their operating costs, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and speed up your return on investment.
SMS Server Migration Support and Integration
Systems Management Server 2003 Remote Consulting
Systems Management Server provides added capability for change and configuration management of Windows-based networks via SMS Feature Packs. Feature Packs reduce the net administrative costs of managing and configuring software by making it easier to install system images, control mobile computers, and operate management tools. In addition to alerting you about ways to save management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you plan and implement IT tasks involving processes that Feature Packs are designed to make more efficient. Progent's migration and update services can minimize cost and eliminate business disruption as you move to new operating systems and applications. Progent's wireless consulting experts can help you define sensible processes and policies to manage handheld computers and smart portable phones so your mobile workforce stays productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you design a security strategy that includes standards, processes and technologies to keep your IT computer system safe.
Microsoft Windows Design Firm
Network Documentation Microsoft Office System
Progent’s computer outsourcing services for small companies feature planning Server 2003, Microsoft .NET Server, and Microsoft BackOffice systems, managing migrations XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, remote and on-site repair, fixing stubborn IT problems, and creating a comprehensive security strategy. Progent can help you maximize network availability and performance with fault-tolerant configuration, resilient network topology, and proactive server monitoring. Progent also offers project management help for major upgrades and can assist with needs assessment, resource identification, bill of materials production, sourcing qualification, purchasing logistics, and full documentation. Progent’s IT outsourcing service also includes training for office productivity packages such as Office XP.
Office 365 Outlook Integration IT Services
Microsoft 365 Training Outsourcing
Microsoft 365, formerly called Office 365, is Microsoft's growing family of client productivity apps and cloud-hosted services available on a monthly or annual subscription basis. Microsoft 365 apps and cloud services are offered in an array of product bundles intended for markets from students and home offices to enterprises. Progent can provide quick and easy online access to specialists with expertise in Microsoft, Mac, iOS, and Google Android platforms. Progent can help you to evaluate the wealth of subscription plans available with Microsoft 365 and integrate your information network with Microsoft 365 in a way that delivers top business value. Progent supports cross-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also help your business to create and manage hybrid networks that transparently integrate local and cloud-based products and services.
Ubiquiti XG Security Gateway Services
Ubiquiti UniFi WLAN Consulting Services
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and switches. Ubiquiti UniFi appliances running across multiple venues with any number of access points can be remotely provisioned and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, tuning, troubleshooting, monitoring, and analytics. Progent can provide the skills of veteran Wi-Fi consultants who can help your organization to determine the value of Ubiquiti’s UniFi products for your business and assist you to plan, deploy, manage, and maintain your UniFi ecosystem.
SQL Server 2012 Performance Tuning Consulting Services
SQL Server 2012 Performance Tuning Setup and Support
Progent offers the expertise of certified engineers as well as experienced database application developers, DBAs, project management experts, network infrastructure architects, disaster recovery specialists, and certified security consultants to assist your business to evaluate the potential advantages of Microsoft SQL Server 2012 for your business, install pilot systems at your datacenter or at Progent's test lab, plan and carry out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and configure an efficient and secure IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012.
Google Cloud Identity Services
24-7 Google Cloud GKE Engineers
Progent can provide cost-effective online and on-premises consulting to assist companies of any size to move any portion of their critical IT resources to Google Cloud Platform (GCP). This can save management hassle and hardware costs and allow the use of Google's state-of-the-art AI and machine learning tools. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, architectural design, pilot testing, deployment, administration, performance tuning, software license management, disaster recovery solutions, and security strategies.
Security patch management Professionals
Android patch management Consultants
Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking updates to your servers, such as printers and scanners, network appliances such as routers and Wi-Fi access points, and Internet-of-Things devices such as alarms and health monitors.
Project Server 2010 Support Services
MS Project Server Development Firm
Progent's Microsoft-certified consultants offer in-depth support in implementing, managing and troubleshooting any edition of Project Server and can provide a wide variety of cost-effective online consulting services based on industry best practices to help organizations of all sizes to receive all the advantages of this powerful platform. Services available from Progent include solution planning, software configuration and migration, strategies for safe collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized online training.
Ryuk ransomware cleanup Services
LockBit ransomware recovery Services
Progent's ransomware consultants can help your business to evaluate your ransomware defenses, monitor and guard your IT environment, assist with negotiating a settlement with a hacker, and restore an information system damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
ISA 2004 Server Consulting Services
Professionals ISA 2000 Server
Progent's certified ISA Server 2004 consultants have long experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with many offices, remote workers, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can help your small business in planning and implementing a configuration of ISA 2000 Server or ISA Server 2004 that meets your information protection needs without overly restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later editions of ISA Server.
Windows Server 2019 Network Consultants
Windows 2008 Server Computer Engineer
The sophistication and connectivity requirements of Microsoft Windows Servers requires an IT consulting firm with practical experience and in-depth knowledge in planning and integrating seamless, comprehensive business technology systems. The background of Progent's Microsoft-certified experts, which averages over 10 years supporting Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to match closely with your strategic objectives. Progent’s IT support can help you with designing, deploying, managing, and troubleshooting Windows Server systems that maximize the business value of your IT system. Progent’s consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other clients.
Top Rated System Center 2016 and Windows 10 Integration Support Outsourcing
System Center 2016 Amazon AWS Integration IT Consultants
Microsoft System Center 2016 provides important improvements in the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
Help Desk Services Setup and Support
Network Consulting Help Desk Services
Progent’s Co-managed Call Center service allows your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution built around the leading shared professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Technical Support Services Failover Clusters Windows Server 2012
Integration Support Cluster Server Windows 2012 R2
Progent's Microsoft-certified failover clustering consultants can assist companies of all sizes to evaluate the benefits of utilizing Microsoft Windows Server 2012 failover clustering to create an advanced high-availability/disaster recovery solution, help your organization to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting services and engineering support for clusters that include physical servers or virtual machines, and show you how to automate the administration of clustered servers.
Solaris-Windows Upgrade Consultants
Migration Consultants Solaris
Progent can assist you to design and execute a smooth transition from a Sun Solaris-based IT system to a network based on MS Windows and suited for supporting Microsoft's powerful office productivity suites, commercial applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco engineers and software development experts can help you preserve your information and reduce business discontinuity by designing an effective migration strategy that preserves your existing assets in Solaris application and infrastructure. UNIX-to-Windows transition support expertise available from Progent include analysis of current infrastructure, transition strategy and validation, MS Exchange migration services, data and application software migration, and server and media transition and consolidation.
Largest Forefront Threat Management Gateway 2010 Technical Consultant
Forefront TMG Firewall Troubleshooting
Microsoft Forefront Threat Management Gateway builds on the proven security technologies of Microsoft Internet Security and Acceleration Server 2006 and provides a easily managed web gateway that delivers a single-server solution for a variety of security functions including an application layer and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN management, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security reporting features, allows custom reporting generated by Microsoft SQL Server, integrates with Active Directory to simplify authentication, and can be deployed as a virtual server to cut expenses and improve recoverability. Progent's Microsoft consultants can assist you to plan and execute pilot and production deployments; interface Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, Microsoft SQL Server, Exchange Server, and SharePoint; set up Forefront TMG 2010 to run on a virtual machine with Windows Hyper-V; and deliver continuing support and troubleshooting. Progent's consultants can also help your organization to upgrade economically to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.
Migration Consulting Solaris-Windows
Upgrade Consultants Sun Solaris
Progent can help your company to plan and implement an efficient migration from a Sun Solaris-powered IT system to a network powered by Microsoft Windows and capable of supporting Microsoft's familiar office productivity software, business applications, and software development platforms. Progent's Solaris, Windows and Cisco consultants and software development specialists can help you guard your data and reduce productivity discontinuity by developing an efficient transition strategy that preserves your existing investments in Sun Solaris software and infrastructure. UNIX-to-Windows transition support services available from Progent include evaluation of existing infrastructure, transition planning and testing, Exchange migration support, information and application software migration, and processor and storage system transition and consolidation.
Cisco Certified Expert Small Office Management
Small Business Computer Tech
Progent's Microsoft and Cisco certified network consultants offer expert help with a wide array of products and technologies and can provide that assistance by phone nationwide or onsite in select cities across the United States and anywhere in . Progent offers online support for networks based on Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that include a mix of Microsoft Windows and UNIX/Linux technology. Progent also offers the help of Cisco CCIE infrastructure specialists for complex connectivity issues, as well as the the assistance of CISSP and CISM-qualified security consultants to handle complex security design and problem solving. Progent has delivered online network support to businesses in all 50 states in the United States.
Top Windows Server 2012 R2 Live Migration Information Technology Consulting
Windows Server 2012 R2 Configuration Manager Professionals
Progent's certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your company, create pilot systems and migration plans, optimize your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT support staff, create a corporate-wide security plan, automate network management, help with application development, and build and validate a disaster recovery/business continuity plan.
Specialists CRISC Risk and Information Systems Control
CRISC Certified Information Risk and Information Systems Control Officer Consultants
Progent offers the services of a CRISC-certified risk management consultant to help your company to design and implement an enterprise risk management (ERM) solution following leading practices identified by CRISC and crafted to align with your company's risk tolerance, business objectives, and budgetary guidelines.
CheckPoint FireWalls Security Certification
24x7 Check Point 3000 Firewalls Compliance Audit
Progent's Check Point Software experts can help you select and deploy Check Point Firewall and VPN software and hardware based on Check Point Software's security platform to provide an affordable and efficient security defense for your information network. Progent can also show you how to integrate other Check Point products including Check Point ZoneAlarm and Check Point Power-1 appliances with security solutions from other suppliers and offer a single source for on-going network support, administration, education, and design expertise.
Enterprise Services Project Methodology Repair
Outsourcing IT Support Enterprise Services Project Methodology
In performing consulting tasks for corporate clients, Progent follows a structured methodology driven by specified milestones so as to achieve budgetary, scheduling and technical goals while reducing business disruption. Progent's Enterprise Services Project Methodology follows industry project management standards based on the best practices defined by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, pilots, design adjustments, and professional implementation. All phases are recorded to provide a detailed description of IT services performed and to assist in downstream network maintenance.
Microsoft Skype for Business 2019 Online Technical Support
24 Hour Skype for Business and Cisco UC Engineers
Progent's Microsoft-certified consultants can provide remote and onsite consulting services for organizations of all sizes to evaluate the costs/benefits of upgrading to Microsoft Skype for Business from any version of Lync Server or Office Communications Server. Progent can help you to design an on-premises, cloud-based or mixed deployment; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Microsoft 365; configure high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party collaboration systems like Cisco UC. Progent's certified network security consultants can assist you create and validate a security environment for your Skype for Business deployment that is compliant with government and industry standards.
Meraki MR53 Access Point IT Consulting
IT Consulting Meraki MR42 Access Point
Progent's Cisco Meraki Wi-Fi access point experts provide remote and onsite support services to assist businesses of all sizes to plan, install, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help your business to set up and support Cisco's Meraki-based wireless infrastructure for environments that can range from a teleworker's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as Catalyst and Nexus switches, ASR routers and ASA firewalls to build a cohesive network infrastructure that provides the same access, performance, security, ease of management and uptime for wired and Wi-Fi users regardless of their location or device.
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