Expanding your at-home workforce may have a major effect on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, manage, tune, and debug IT environments that support at-home workers. Progent can help your Charleston company to select the right tools and follow leading practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates collaboration and delivers top business value. Progent can provide support services that go from as-needed guidance for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent's consultants can help Charleston, South Carolina organizations to with any aspect of building a high-performing telecommuting environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, data protection solutions, and unified management.
Help Desk Call Center Support for Teleworkers
An emergency, company-wide transition to a from-home business model, which might be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of remote IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or revise their active tickets, enter details, and append screenshots or relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to deal with complex problems. For details, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Supplemental Service enables you to expand your existing Help Desk Call Center staff by splitting responsibilities for Help Desk Call Center support seamlessly between your in-house IT support staff and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the leading professional services automation platform for managing help requests and trouble tickets, establishing ownership, tracking progress, and generating reports. For details about how Progent's Call Center Supplementation Services can enable your business to deliver world-class IT support to your from-home workers, go to Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home environment for your Charleston, South Carolina company, phone 1-800-993-9400 or refer to Contact Progent.