Enlarging your remote workforce may have a significant effect on network infrastructure, security, and corporate culture. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Charleston organization to pick the appropriate tools and follow leading practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and delivers top business value. Progent can provide support services that go from on demand guidance for getting you over challenging technical bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Charleston, South Carolina businesses to succeed with any aspect of building a high-functioning work-at-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, endpoint security, data protection solutions, and centralized management.

Help Desk Support for At-Home Workers
A rapid, enterprise-wide transition to a from-home workforce, which might be the result of a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services utilize Progent's extensive network of remote technical support specialists along with world-class ticketing and follow-up technology to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from service requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to monitor or edit the status of their active tickets, enter information, and append screenshots or attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables your business to supplement your existing Call Center team by splitting delivery of Help Desk services seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support solution utilizing the number one professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To learn how Progent's Call Desk Augmentation Services can help your company to deliver world-class IT support to your from-home workers, see Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Charleston, South Carolina company, call 1-800-993-9400 or go to Contact Progent.