Enlarging your at-home workforce may have a major impact on network architecture, security/compliance, and company processes. Progent has 20 years of background assisting SMBs to design, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Charleston company to select the appropriate technologies and adhere to leading practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers top business value. Progent offers services that go from on demand expertise for getting you past occasional technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Charleston, South Carolina companies to succeed with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, data security, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A rapid, organization-wide switchover to a teleworker workforce, which could be activated by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's extensive team of remote technical support experts along with enterprise-class ticketing and follow-up software to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to track or update their current tickets, enter information, and append screen captures or relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to deal with complex issues. For details, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables your company to augment your existing Help Desk Call Center organization by sharing responsibilities for Call Desk support services seamlessly between your regular IT support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Call Center service uses a collective support solution based on the leading PSA tool for handling service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. For information about how Progent's Call Center Augmentation Services can enable your company to deliver best-in-class desktop support to your from-home workers, go to Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing a productive work-from-home solution for your Charleston, South Carolina organization, call 1-800-993-9400 or visit Contact Progent.