Enlarging your at-home workforce can have a significant effect on IT architecture, security, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Charleston organization to select the right tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers services that go from on demand guidance for helping you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.
Progent can assist Charleston, South Carolina organizations to with any aspect of building a high-functioning work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and unified management.
Help Desk Support for Remote Workers
A rapid, enterprise-wide changeover to a teleworker workforce, which could be the result of an epidemic or as an element of a business continuity process, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Support Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services utilize Progent's extensive network of online technical support experts along with enterprise-class ticketing and follow-up software to provide an economical, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop support from service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or edit the status of their active tickets, add information, and upload screen captures or relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Augmentation Service enables your company to augment your existing Call Center staff by splitting delivery of Help Desk support seamlessly between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a collective support solution based on the number one professional services automation tool for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For details about how Progent's Call Center Supplementation Services can enable your company to provide world-class technical support to your at-home workforce, see Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Charleston, South Carolina company, phone 1-800-993-9400 or visit Contact Progent.