Enlarging your at-home workforce can have a significant impact on network architecture, security/compliance, and corporate processes. Progent has two decades of background helping businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Charleston organization to select the right tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services that go from as-needed guidance for helping you over challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can help Charleston, South Carolina companies to succeed with any aspect of building a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide switchover to a telecommuter workforce, which could be activated by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even a high-performing internal Call Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of remote technical support specialists combined with enterprise-class ticketing and follow-up software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from help requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or revise the status of their current tickets, add information, and append screen captures or relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service enables your business to supplement your existing Support Desk team by sharing delivery of Support Desk support seamlessly between your in-house IT support staff and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Help Desk service is based on a co-sourcing support solution based on the number one professional services automation (PSA) tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Support Desk Supplementation Services can enable your business to provide world-class technical support to your telecommuters, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Charleston, South Carolina organization, phone 1-800-993-9400 or go to Contact Progent.

An index of content::

  • 24 Hour Consultancy Windows Server Essentials and Exchange Windows Server Essentials Storage Spaces Professionals

  • Engineer macOS Configuration
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    Progent provides nationwide remote help and troubleshooting services for companies that run macOS and OS X networks or whose IT systems include a combination of Apple Mac and Microsoft products. Progent's experts can provide Mac users a range of IT services including desktop support, migration to the most recent version of macOS from earlier editions of Apple macOS or OS X, plus expertise with Mac applications. Progent can also assist you with iPhone and iPad integration and management, or moving to iCloud. Online technical support offers optimum return for your information technology budget by protecting user productivity and limiting the hours billed for computer repair services. Sophisticated remote support technology and skilled technicians and engineers combine to enable Progent to handle the majority of network issues without squandering time and money by going to your site. In most of cases your network problems can be dealt with by telephone or through a mix of telephone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM certified security professionals to assist with the most challenging network issues.

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    System Center 2016 Security IT Consultants

    Small to mid-sized businesses can now get all the advantages of System Center Operations Manager and in addition have fast access to Progentís Microsoft Certified network support professionals. With Progent's economically priced network support programs, small organizations can choose a simple System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent offers expertise in Operations Manager 2007 to provide small business information systems enterprise-class availability, security, and performance.

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    Nagios and MRTG are useful, free monitoring tools that run on Linux and can be used to analyze UNIX environments, MS Windows systems, or multi-OS systems where Linux and Windows run side by side. Nagios allows system support engineers to track network services including POP3, HTTP, SSH, and NNTP. MRTG permits you to graph the bandwidth in and out of SNMP-enabled network devices including servers, routers, and switches. Progent's system monitoring consultants can assist you to utilize both these programs to tune and repair your computer network.

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    Progent's network professionals can help you analyze the possible advantages of Hyper-V-powered virtualization for your business, perform pilot implementations to verify Hyper-V's operation with your line-of-business applications, evaluate your network architecture for optimal performance with virtualization technology, help you in migrating to Microsoft Windows Server 2008 and setting up Windows Hyper-V, train your IT staff to track and administer Hyper-V, offer expert consulting help for improving the security of your virtual machines, establish and test business continuity procedures that maximize system uptime, and provide ongoing consulting and maintenance including affordable remote repair and turn-key Help Desk services.

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    Progent offers affordable remote and onsite support to help companies of any size to migrate all or part of their critical IT resources to Google Cloud Platform (GCP). This can save time and hardware expense and enable access to Google's state-of-the-art AI and machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, system design and review, testing, deployment, administration, performance tuning, licensing management, disaster recovery mechanisms, and security strategies.

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    Progent's certified SQL Server 2017 experts can help you to design and carry out a cost-effective migration from your current SQL Server deployment to SQL Server 2017.

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    Cisco's network security and remote connection products for small businesses provide a full line of manageable security solutions to help protect your wired and wireless information system. Cisco's VPN product family features routers, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's expert consulting staff includes experienced specialists with Cisco's Certified Internetwork Expert and CCNP certifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security technologies that fit most closely with your company goals.

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    Microsoft Systems Management Server 2003 provides added functionality for change and configuration management of Windows-powered systems via SMS Feature Packs. Feature Packs reduce the net operational costs of managing and configuring software by making it simpler to install system images, manage mobile computers, and run management utilities. In addition to alerting you about techniques to save management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and perform IT tasks that cover processes that Feature Packs are intended to streamline. Progent's migration and upgrade services can minimize cost and reduce business disruption as you transition to new operating systems and programs. Progent's wireless engineers can show you how to define efficient procedures and standards to manage PDAs and smart portable phones so your field force stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you develop a security strategy that includes policies, procedures and IT products to keep your IT network safe.

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    SQL Server 2005 offers indispensable, standardized tools to IT professionals and network users, reducing the complexity of designing, deploying, administering, and accessing enterprise data and database applications in environments ranging from mobile devices to enterprise data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and wide knowledge in planning and deploying data-driven, end-to-end business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft technology, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.

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    Microsoft allows you to create seamless hybrid environments that integrate Office 365 and on-premises Exchange systems. This allows you to have certain Exchange mailboxes hosted on your physical datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consultants can assist your organization with any facet of designing, integrating and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can provide occasional support to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is carried out on time and on budget.

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    Cisco VPN Remote Troubleshooting

    Cisco's network security and offsite access products for small organizations offer a full line of manageable security products to help protect your wired and wireless information system. Cisco's VPN product family features routers, firewalls, intrusion detection devices and VPN appliances. Progent's professional consulting staff includes experienced specialists with Cisco's CCIE and CCNP certifications who can assist your business to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security technologies that align most closely with your company objectives.

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    Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can help your business to plan and deploy a disaster recovery system based on Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds developing Microsoft-based security solutions for IT networks with multiple sites, remote users, and mission-critical eCommerce applications. A Progent ISA Server engineer can help your small or mid-size company plan and implement an installation of Microsoft ISA Server 2004 that supports your information protection requirements without limiting your productivity.

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  • Amazon Marketplace Web Service Development Company
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    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions such as listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can expand their market, lower their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and get to market quickly.

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  • Firepower Firewalls Help and Support Cisco Firepower 4000 Series Firewalls Support and Integration
  • Google Cloud AI Building Blocks Engineers Google Cloud Docker Consultant
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  • Exchange Online and on-premises Exchange Support Services
    Troubleshooting Exchange admin center

    Progent can assist you to understand the many subscription options available with Office 365 and integrate your network with Office 365 so you derive top business value. Progent supports cross-vendor networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to create and manage hybrid networks that transparently combine local and cloud resources.

  • ISA Server Technology Professional Microsoft ISA Server Configuration

  • Consulting Linux RedHat Remote
    Linux Phone-based Computer Support

    Progent provides national remote phone support and troubleshooting services for companies who operate environments powered by variants of Linux or whose IT systems include a combination of Linux platforms/Linux and Microsoft Windows technology. Remote network consulting offers optimum leverage for your information technology budget by preserving user efficiency and limiting the hours charged for computer repair services. Advanced online support tools and experienced technicians and consultants allow Progent to handle most network issues without squandering time and money by traveling to your location. In the vast majority of situations your network issues can be remediated by telephone or through a combination of telephone help and online network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP certified security professionals to assist with the most challenging network issues.

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  • IT Consultants BlackBerry Wireless RIM Blackberry Technology Consulting
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  • Integration Support ISR G2 Routers IOS XR Software Network Consulting

  • On-site Technical Support Exchange Server 2000 Upgrade
    Microsoft Exchange Online Help

    Progent is one of the most expert network support companies for integrating email and messaging solutions based on Microsoft Exchange 2000 Server. Progent specializes in helping small businesses derive the full benefits of Microsoft Exchange 2000 under common situations including upgrading from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 administration.

  • Internet Security and Acceleration Server 2006 Specialist Consulting Services ISA Server 2006
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  • Juniper J2320 Router Consulting Emergency Juniper J4350 Router Security Consulting
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  • Skype for Business Web Apps Server Consulting
    Immediate Microsoft Skype for Business Consulting Services

    Progent's Microsoft-certified consultants offer online and on-premises consulting services for companies of all sizes to evaluate the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or mixed deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; set up HA mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication platforms such as Cisco Video Interop Server. Progent's certified information security consultants can help you create and verify a security strategy for your Skype for Business solution that meets government and industry standards.

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  • Meraki MR18 Access Point Network Engineer Remote Troubleshooting Meraki MR52 Access Point
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    Small Business WAP371 Support

    Progent's Cisco-certified wireless technology consulting experts can help you to configure, manage, and troubleshoot Cisco Small Business Wi-Fi Access Points.

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  • Microsoft Dynamics GP 2015 Custom Programming Consulting Services
    Dynamics GP 2015 Workflows Services

    Dynamics GP 2015 R2 features a revamped architecture that enhances cloud integration, works with the most popular handheld devices, permits one-time login with Microsoft Azure Active Directory, and strengthens security and compliance. Dynamics 2015 R2 also streamlines management reporting, incorporates new Workflows, expands the Web Client, and adds more than 100 improvements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the broad knowledge and hands-on experience to resolve the critical IT and business issues involved with upgrading to Dynamics GP 2015 R2 and can assist you to carry out an efficient migration that will optimize the business value of your investment in this mission-critical product.

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    Progent can help small and medium-size companies to configure and debug video conferencing platforms to allow their at-home employees to collaborate effectively with teammates and customers.

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    Microsoft Dynamics Customer Relationship Management helps small companies build profitable customer relationships. Integrated Sales and Customer Service modules allow employees to share information to help improve selling success and offer consistent, efficient customer service. Progent can set up the most sensible network environment, including local and offsite wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MS CRM consultant who can show you how to integrate Microsoft CRM with your marketing or customer support databases.

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    System Center 2016 Data Protection Manager provides automatic backup and simplified restore capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-sensitive protection for critical platforms like SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, works with virtual machines hosted by Windows Hyper-V and VMware, and can use Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified consultants can help organizations of any size to plan, deploy, manage, and repair an enterprise-wide backup/restore solution built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from a previous release of Data Protection Manager or from an outdated solution, and Progent can optimize your DPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployments. Progent offers remote or onsite consulting expertise and can deliver as-needed expertise to resolve challenging issues or deliver comprehensive project management or co-management services to make sure you finish your Data Protection Manager 2016 deployment on schedule and within your budget.

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    Progent has two decades of background helping small and medium-size companies to design, install, optimize, administer, and debug IT networks that incorporate telecommuters.

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  • Network Consultant Unified CM SIP trunk
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    Cisco Unified Communications Manager, formerly named CallManager, acts as the center of Cisco's collaboration platform. CUCM and Cisco Unified Communications Manager Express (CME) provide a modern IP-PBX by integrating with unified messaging applications that include Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's CCIE-certified network consultants can deliver effective and affordable remote and on-premises expertise to help businesses of any size to create and maintain CUCM ecosystems by providing Unified Communications Manager configuration and troubleshooting services that deliver maximum productivity. Progent's consultants can help with any facet of Unified Communications Manager support and debugging in areas such as integrating VoIP phones and Video phones, designing dial plans, configuring SIP connections and PSTN calling, installing ISR routers with CUBE VoIP networking support, designing Cisco UCS server failover systems for survivability, performance tuning, and integration with Microsoft Exchange Server.

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    Microsoft Windows Server 2012 R2 Hyper-V advances the power of server virtualization in key areas including secure multitenancy, agile infrastructure, cloud readiness, expandability and performance, and high availability. Progent's Microsoft-certified consultants can assist your company to benefit from Hyper-V to install and maintain virtual servers to cut IT expenses and improve availability.

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    Progent offers fast access to the skills of veteran Wi-Fi consultants who can help organizations to determine the advantages of Ubiquiti UniFi Wi-Fi APs for your business and help you to plan, install, manage, and debug your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to help you to select, provision, and position Ubiquiti UniFi wireless access points for optimal coverage and throughput.

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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification as a result of thorough testing and significant experience with network security architecture. ISSAP consultants possess in-depth understanding of access management mechanisms and methodologies, phone system and network protection, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security integration. Progent's ISSAP-certified security consultants can help your company with all phases of architecture security.

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    Progent's Microsoft-certified consulting experts can help organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Microsoft Windows. Remote and onsite assessment and upgrade services for Microsoft Windows 10 provided by Progent's experts include Return on Investment estimates, project coordination, application compatibility testing, test lab systems, virtualization strategies, Cloud solutions, mobile device management, teleworker connectivity, data and identity security, streamlined deployment and administration, infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for network management personnel and users, and post-migration consulting support.

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    Progentís Microsoft certified experts offer a variety of consulting services for Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft financial platform and business management solution built, like all Microsoft accounting solutions, on the scalable and familiar foundation of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the most recent version of Microsoft financial software in the Dynamics GP family, provides a cost-effective solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP/Great Plains is easy to install and integrate, and with its modular approach you are able to purchase only the functions you currently require, with the option to expand clients and increase functionality in the future. Progentís Microsoft Dynamics GP Software consulting experts can show you how to deploy, customize and administer Microsoft Dynamics GP 2010 as well as older versions of Dynamics GP/Great Plains.

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