Enlarging your remote workforce may have a significant impact on IT architecture, security, and company workflows. Progent has 20 years of background helping small and mid-size businesses to design, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Charleston company to pick the appropriate tools and adhere to best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent can provide services that go from on demand guidance for helping you over occasional IT bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent can help Charleston, South Carolina organizations to succeed with any facet of building a high-performing remote work ecosystem by providing network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, security monitoring, data protection solutions, and unified management.

Help Desk Support for Telecommuters
A rapid, enterprise-wide switchover to a telecommuter workforce, which could be motivated by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's extensive team of remote technical support specialists along with world-class trouble ticketing and tracking technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from service requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to track or revise the status of their current tickets, add details, and upload screenshots or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service enables your company to supplement your existing Support Desk team by splitting responsibilities for Help Desk support transparently between your regular support organization and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collective support model based on the number one professional services automation (PSA) tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your company to provide best-in-class IT support to your telecommuters, refer to Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Charleston, South Carolina company, call 1-800-993-9400 or visit Contact Progent.