Expanding your remote workforce may have a significant effect on network infrastructure, security, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Charleston organization to select the appropriate technologies and follow leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services that go from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Charleston, South Carolina organizations to with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, endpoint security, backup/restore solutions, and unified management.

Help Desk Support for At-Home Workers
A rapid, enterprise-wide transition to a teleworker business model, which might be the result of a pandemic or as an element of a disaster recovery process, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services allow organizations to outsource or supplement their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of online technical support experts combined with world-class ticketing and follow-up technology to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise the status of their active trouble tickets, enter information, and append screen captures or relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Supplemental Service enables your business to expand your current Call Center organization by sharing responsibilities for Call Center services transparently between your regular support staff and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support model utilizing the leading professional services automation (PSA) platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Call Desk Augmentation Services can enable your company to provide world-class technical support to your at-home workforce, go to Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Charleston, South Carolina company, call 1-800-993-9400 or go to Contact Progent.