Expanding your telecommuter workforce may have a significant impact on IT architecture, security, and company culture. Progent has 20 years of background helping businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Charleston company to pick the right technologies and adhere to leading practices in creating and maintaining a secure virtual solution for teleworkers that promotes collaboration and delivers maximum business value. Progent offers support services that go from as-needed guidance for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Charleston, South Carolina businesses to with any facet of building a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and centralized management.

Help Desk Services for Remote Workers
A sudden, company-wide changeover to a from-home workforce, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of remote technical support experts along with enterprise-class trouble ticketing and follow-up software to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or revise the status of their active tickets, enter information, and upload screenshots and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service allows you to expand your existing Support Desk organization by sharing responsibilities for Call Desk services seamlessly between your regular support organization and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support model utilizing the leading professional services automation tool for handling help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Support Desk Supplementation Services can enable your company to provide best-in-class IT support to your at-home workforce, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive telecommuter environment for your Charleston, South Carolina business, phone 1-800-993-9400 or visit Contact Progent.