Expanding your remote workforce can have a major impact on network architecture, security, and corporate workflows. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Charleston company to select the appropriate tools and follow leading practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent offers services ranging from on demand expertise for getting you past occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help Charleston, South Carolina businesses to with any facet of creating a high-functioning remote work environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, security and compliance, data protection solutions, and streamlined management.

Voice/Video Conferencing for Telecommuters
A wide range of video conferencing platforms from major vendors enable virtual meetings, video conferencing, chat sessions, and screen sharing for both local users and at-home workers. Many companies use multiple conferencing products to accommodate their different partners and customers. Progent's communications experts can help you to maintain your current conferencing ecosystem and optimize the productivity of your remote workforce.

  • Skype for Business is Microsoft's popular communications platform that supports real-time presence, IM, audio and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can assist you to set up and manage Skype for Business client software to accommodate your at-home workforce. For details about Progent's support expertise for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's multiuser video phone app for compatible iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 simultaneous users for voice/video calls. To learn more about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based recording, plus editing and playback for training. To learn more about Progent's consulting expertise for Cisco Webex as well as for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and content with features such as IP voice and video conferencing, persistent threaded chat, plus data sharing. For details about Progent's support services for Microsoft Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these products and assist you to optimize your network architecture to host them.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Charleston, South Carolina organization, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent's certified Windows Server 2019 experts can help your organization to plan and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid model. Windows Server 2019 delivers major improvements in capacity, speed, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and Linux support.

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    With the Catalyst line of switches for small and medium-sized businesses, Cisco enables organizations to realize all the benefits of bringing smart traffic control to their IT infrastructures. Cisco's switch technology allows you to enable features that make your network infrastructure highly robust to handle time-critical needs, scalable to support future growth, safe enough to guard confidential data, and designed for prioritizing and controlling all traffic to optimize system operations. Progent's CCIE and CCNP certified engineers can help you select and integrate Catalyst switches that make sense for your business. In addition, Progent's CISM and CISA certified security specialists can show you how to create a strategic security policy and set up Cisco switches so they help enforce your security policies. Cisco Catalyst switching products that Progent supports include Cisco's Catalyst 2960 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 Series Switches.

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    Progent's National Support Center offers nationwide remote help for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier support professionals offer phone support and online direct network connection to troubleshoot and repair network problems rapidly and economically. The scope of technical expertise represented by Progent's staff of nationwide service professionals makes it possible to escalate even the toughest network issues to qualified experts as needed.

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    Progent provides three basic types of Call Center services : Microsoft and Cisco Call Center Outsourcing Services, Virtual Helpdesk Support, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco experts offers your clients instant access to a dependable support resource with extensive experience delivering phone support and remote access troubleshooting for networks powered by Microsoft technology. Progent's focus is on earning the support Call Center a respected reputation as a solid contributor to company productivity. Progent's target is to resolve rather than merely report problems.


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