Enlarging your telecommuter workforce can have a major effect on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, manage, tune, and debug IT networks that incorporate work-from-home employees. Progent can help your Charleston company to pick the appropriate technologies and adhere to best practices in creating and operating a safe virtual office solution for teleworkers that promotes collaboration and returns maximum value. Progent can provide services ranging from as-needed expertise for getting you past occasional technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Charleston, South Carolina companies to succeed with any facet of building a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.

Video Conferencing for an At-Home Workforce
A broad range of video conferencing products from leading vendors enable online meetings, video conferencing, chat sessions, and screen sharing for both local workers and teleworkers. Many organizations use a mix of conferencing products to accommodate their various partners and clients. Progent can assist you to manage your current voice/video conferencing ecosystem and optimize the experience of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications product that enables real-time presence, IM, audio and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can assist you to deploy and maintain Skype for Business client software to accommodate your remote workforce. To learn more about Progent's support expertise for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's group video calling app for compatible iOS and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow as many as 32 simultaneous users for video sessions. For details about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus editing and playback for training. To learn more about Progent's consulting services for Cisco Webex as well as for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and content with capabilities that include video calling, threaded chat, plus data sharing. For details about Progent's consulting services for Microsoft Teams as well as for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and assist you to optimize your network architecture to run them.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Charleston, South Carolina business, phone 1-800-993-9400 or refer to Contact Progent.

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    System Center Configuration Manager automates application and device provisioning and updating, simplifies security and compliance settings control, inventories network assets, guards against company data leakage, performs health reporting, allows secure end-user self service, and offers a common point of control for administering mixed-operating system networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud integration experts can help businesses of any size with any aspect of planning, implementing, operating and troubleshooting a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

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  • Identity Verification Integration
    Identity Verification Support and Setup

    Progent's Duo service plans incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Android, and other personal devices.

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  • macOS Computer Network Consulting company
    Emergency OS X Small Business Outsourcing

    Progent provides nationwide online help and troubleshooting services for companies that run Apple macOS and OS X networks or whose information systems include a mix of Mac and Microsoft Windows products. Progent's experts offer Mac clients a variety of IT services including desktop assistance, upgrading to the most recent version of macOS from other earlier versions of Apple macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help you with iPhone and iPad synchronization and troubleshooting, or moving to iCloud services. Remote technical support offers optimum leverage for your information technology budget by protecting client efficiency and shortening the time charged for network analysis and repair. Sophisticated online support technology and experienced service specialists and consultants combine to enable Progent to handle most network problems without wasting time and expense by going to your site. In the vast majority of situations your IT issues can be remediated by telephone or through a mix of phone help and remote access. Progent can make available Cisco certified CCIE infrastructure experts and CISA certified security professionals to help you with the toughest network issues.

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  • Cisco Certified Experts Computer Consulting PIX Firewall Migration
    Cisco PIX Firewall Upgrade Professionals

    Cisco's PIX firewalls have reached end of life and Cisco may no longer offer support these devices. Progent continues to offer consulting assistance for Cisco's PIX 500 firewalls to help you with maintenance and management and Progent can in addition help you assess if you should move up to next generation firewall technology from Cisco. Progent's Cisco-certified specialists can help you design and implement an efficient migration to Cisco ASA 5500-X firewalls based on industry best practices.

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  • Ubiquiti's U6 Enterprise WiFi 6E AP Specialist
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    Ubiquiti's UniFi family of Wi-Fi network appliances includes a wide selection of Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. Ubiquiti UniFi devices installed across multiple venues with thousands of APs can be remotely provisioned and administered using free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, optimization, debugging, monitoring, and reporting. Progent can provide the skills of seasoned wireless professionals who can help you to assess the value of Ubiquiti's UniFi products for your environment and assist you to design, deploy, administer, and maintain your UniFi solution.

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  • UNIX, Windows Consulting
    Windows and UNIX Technology Professional

    If your business has a UNIX, Linux, or Solaris environment or a mixed-platform IT environment, Progent's CISA and CISSP-certified consultants can assist your entire organization in a wide array of security topics such as security management procedures, security design and models, connection control systems and methodology, software development security, business processes security, hardware security, telecommunications, network and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP stipulate the fundamental competencies and international standards of knowledge that network security managers are required to master. These accreditations provide executive management the assurance that consultants who have earned their CISA or CISM certification have the background and knowledge to offer world-class security management and consulting services.

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  • Amazon AWS cloud services integration Developer
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    Progent offers cost-effective online support to assist businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, preparedness assessment, system design, testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security.

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  • Windows Server 2019 Storage Spaces Direct Network Engineer Immediate Microsoft Certified Windows Server 2019 Windows Time Service Online Consulting
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    Progent's Microsoft-certified experts have two decades of background providing electronic messaging and integrated email/telephony solutions for companies. Progent provides affordable Microsoft Exchange 2007 Server support services to enhance email security and virus defense, provide high availability email, and facilitate remote and mobile email connectivity. Progent's Microsoft Exchange help and support services can aid you in planning and implementing a Microsoft Exchange update or a move from a legacy SMPT system or older Microsoft Exchange software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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