Expanding your remote workforce may have a significant effect on network architecture, security, and corporate processes. Progent has two decades of experience helping SMBs to design, deploy, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Charleston organization to pick the right tools and follow leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes collaboration and returns top value. Progent offers services ranging from on demand guidance for helping you past challenging technical roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Charleston, South Carolina organizations to succeed with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk augmentation, security monitoring, data protection solutions, and streamlined management.

Network Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure needed for a remote workforce can be particularly complex if you have to manage a combination of worker-owned equipment like PCs and laptops, Internet routers, and Wi-Fi APs from various vendors and with a mix of OS software and firmware releases. Progent's experience delivering online help for both outdated as well as modern IT products in remote office solutions enables you to make cost-effective use of your existing infrastructure and offers ready access to expertise for making necessary updates. Services available from Progent to help you to implement a high-functioning work-at-home infrastructure include:

  • Virtual Private Network (VPN) connectivity makes it possible to create a safe tunnel for authorized remote workers to use IT assets situated at your corporate data center or in the cloud. Progent can assist your company to configure and maintain VPN connections between your teleworkers and your various IT resources by providing online VPN configuration support. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can help your remote workers to utilize Cisco's AnyConnect client software for safe VPN connections for a wide range of endpoint devices including Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow a telecommuter to see and interact with a data center computer's desktop. This gives network managers substantial control over the computing ecosystem of at-home employees and ensures remote users a familiar work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home networks to the Internet and support VPN tunnels, local wireless connectivity, and firewall services. Progent can provide expert remote consulting for configuring home routers from a range of vendors. See router integration services from Cisco-certified experts.
  • Home Wireless networks, often shared by families and guests, are frequently used by at-home employees to connect to their Internet router for work. This can cause throughput and cybersecurity issues. Progent can help you to mitigate these problems by providing expertise that include Cisco Aironet integration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti Unifi wireless AP setup assistance.
  • Internet access solutions affect the speed and reliability of connections between telecommuters and the corporate network. Line-of-business processes may demand redundant Internet connections in the event the primary connection fails. Progent offers guidance for picking ISPs, choosing appropriate bandwidth and data volume packages, and setting up fault-tolerant Internet connections. Refer to Internet connectivity integration services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Charleston, South Carolina business, call 1-800-993-9400 or go to Contact Progent.