Expanding your remote workforce may have a significant impact on network architecture, security/compliance, and company processes. Progent has 20 years of background assisting small and mid-size businesses to design, configure, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Charleston company to select the appropriate technologies and follow leading practices in building and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide services ranging from as-needed guidance for helping you over challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent can help Charleston, South Carolina companies to with any facet of building a high-performing remote work environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, data security, backup/restore solutions, and unified management.

Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure needed to support an at-home work environment can be particularly complex if you have to accommodate a mix of personal equipment such as PCs and notebooks, Internet routers, and wireless appliances from an assortment of vendors and with a variety of operating systems and firmware levels. Progent's experience providing online help for both legacy as well as current technologies in virtual office venues enables you to make cost-effective use of your existing network infrastructure and offers fast access to expertise for implement necessary upgrades. Services available from Progent to assist your company to implement a high-functioning work-at-home ecosystem include:

  • Virtual Private Network connectivity makes it possible to create a secure tunnel for authorized at-home workers to access IT resources located at your company data center or in a public cloud. Progent's consultants can help you to configure and maintain VPN connections between your at-home workforce and your various IT resources by providing remote VPN integration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can assist your remote workers to utilize Cisco's AnyConnect client software to provide secure VPN tunneling for a wide range of devices including Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms enable a telecommuter to view and interact with a remote computer's desktop. This technology provides IT managers more control over the computing environment of telecommuters and ensures them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect at-home computer networks to the Internet and typically support VPN connections, home Wi-Fi connectivity, and firewalls. Progent offers top-tier online support for integrating home routers from a range of manufacturers. See router integration services from Cisco-certified experts.
  • Home Wireless networks, often shared by the whole family and visitors, are commonly used by telecommuters to connect to their Internet router for work. This can cause throughput as well as cybersecurity problems. Progent can assist you to mitigate these problems by providing expertise that include Aironet integration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti WiFi AP setup help.
  • Internet access methods affect the performance and reliability of connections between at-home workers and the company network. Business-critical applications might require redundant Internet connections in case the primary connection breaks. Progent can provide guidance for identifying service providers, selecting appropriate bandwidth and data volume packages, and integrating fault-tolerant Internet access. See Internet connectivity solutions.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Charleston, South Carolina business, call 1-800-993-9400 or visit Contact Progent.