Enlarging your at-home workforce can have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Charleston organization to pick the right technologies and follow leading practices in creating and maintaining a secure virtual office solution for teleworkers that promotes teamwork and returns top business value. Progent offers services that go from as-needed guidance for helping you past challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Charleston, South Carolina companies to succeed with any facet of creating a high-functioning telecommuting environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk services, security and compliance, backup/restore solutions, and unified management.

Infrastructure for an At-Home Workforce
Integrating the network infrastructure required for an at-home workforce can be particularly complex if you must accommodate a mix of worker-owned hardware like PCs and notebooks, routers, and Wi-Fi appliances from an assortment of vendors and with a mix of operating systems and firmware levels. Progent's background delivering remote help for both legacy and current IT products in virtual office solutions enables you to make efficient use of your available network infrastructure and offers ready access to expertise for making essential updates. Services available from Progent to help you to create a productive work-at-home ecosystem include:

  • VPN technology allows you to create a safe connection for authorized remote workers to access IT resources located at your company datacenter or in the cloud. Progent can help your company to deploy and maintain VPN connections between your teleworkers and your key IT resources by providing remote VPN configuration support. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can help your remote workers to utilize Cisco's popular AnyConnect software for secure VPN connections for a broad selection of devices such as Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable an at-home worker to see and use a remote computer's desktop. This provides network managers significant control over the computing environment of telecommuters and offers remote users a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home networks to the Internet and typically support VPN connections, home wireless networks, and firewall services. Progent can provide expert online support for deploying home routers from all major vendors. See router configuration support from Cisco-certified experts.
  • Home Wi-Fi networks, often supporting an entire household and guests, are frequently used by telecommuters to access their router for work. This can cause performance and security issues. Progent can help you to mitigate these issues by providing expertise like Aironet configuration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi wireless access point integration help.
  • Internet connectivity solutions affect the performance and reliability of connections between at-home workers and the corporate network. Vital applications may require backup Internet connections in case the normal connection fails. Progent can provide guidance for identifying Internet service providers, choosing sensible bandwidth and data volume offerings, and integrating high-availability Internet connections. Refer to Internet connectivity solutions.

IP Voice Solutions for Teleworkers
Extending the corporate PBX system to include teleworkers is critical to supporting an effective work-at-home solution. A variety of cloud-based IP voice platforms are used by small and mid-size businesses to server remote users. Many enterprises rely on Cisco's current or older platforms for VoIP management. Progent can assist organizations of any size to plan or maintain a telecommuter IP voice service that provides the versatility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help organizations tune their current Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony features to devices like IP phones, media processing products, Voice over IP gateways, and mixed media software deployed across the network. CUCM manages additional combined media services like messaging, video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager expertise, see Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to support your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. For details about Progent's support services for CallManager and Cisco's other older IP voice products, refer to Cisco CallManager consulting.
  • Cisco IP Gateways provide integration with public telephony networks and with users operating outside the corporate firewall like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN infrastructure to support these solutions and deliver as-needed integration and troubleshooting services.

Video Conferencing for an At-Home Workforce
A wide range of video conferencing products from major vendors enable virtual meetings, video and voice conferencing, chat sessions, and content sharing for both local users and teleworkers. Many organizations utilize a mix of conferencing products to meet the needs of their different partners and clients. Progent can assist your organization to maintain your current voice/video conferencing environment and optimize the experience of your at-home workforce.

  • Skype for Business is Microsoft's leading unified communications platform that supports presence, IM, audio and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help your company to deploy and maintain Skype for Business client software to support your remote employees. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's multiuser video calling app for iOS and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 simultaneous users for voice/video sessions. For details about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for training. To learn more about Progent's support services for Cisco Webex as well as for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with features such as video calling, persistent threaded chat, plus file sharing. To learn more about Progent's support expertise for Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and assist you to optimize your network architecture to host them.

Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 families, providing a powerful environment of productivity apps that deliver a consistent user interface for exchanging information throughout multiple sites and on a broad range of endpoint computers. Progent has provided online consulting support for SharePoint and Exchange since their original publication and can help your company to configure these flagship collaboration products to optimize the productivity of your at-home workforce.

SharePoint Deployment Consultants for Remote WorkersSharePoint utilizes web entities to enable collaboration and information sharing by providing policy-based delivery of content, workflow, and tools for searching through enterprise-wide business data. SharePoint enables you to build protected portals that allows at-home workers to see and edit consolidated corporate intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting expertise, visit SharePoint configuration and application development expertise.

Exchange Deployment Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, refer to planning and configuration expertise for Exchange.

Microsoft Onedrive Integration Experts for At-Home WorkersOneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to OneDrive, and colleagues anywhere can retrieve them safely through a browser. Included with Office and Microsoft 365, OneDrive enables home workers to jointly author documents. Revisions made offline are automatically uploaded when you go back online. To find out about Progent's support services for OneDrive, go to Onedrive configuration consulting.

Public Cloud Integration for Telecommuters
Progent can provide affordable remote assistance for enabling organizations to build, manage and troubleshoot integrated network architectures that incorporate internal data centers, remote workers, branch offices, and public cloud services. Progent can provide expertise for all types of public cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers fix issues with public cloud connectivity, identity, and cybersecurity.

Microsoft Azure Integration Services for TeleworkersAzure is a leading family of public cloud software and services that enables you to use IT infrastructure, servers, and critical applications running on Microsoft's massive cloud. Azure includes more than 100 cloud-based services such as the ability to host Windows and Linux-powered VMs, scalable cloud storage, messaging, application development with Visual Studio, and data protection. Progent can assist your organization to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and design backup and restore systems with Azure Backup. Progent can also help you create secure access to Azure services for at-home workers by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's consulting expertise for Azure, refer to Microsoft Azure consulting services.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, previously called Office 365, is Microsoft's popular suite of client productivity software and cloud-based services available by subscription. Office applications and cloud services are marketed in a selection of bundles designed for customers ranging from students and households to large enterprises. Progent can provide fast and easy online access to experts knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the numerous subscription plans available for Microsoft 365 and configure 365 applications for your remote workers in a way that delivers maximum business value. For information about Progent's expertise for Microsoft 365, refer to Microsoft 365 integration expertise.

Exchange Online Integration for At-Home WorkersExchange Online is among the most widely used applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the advantages of lower costs for physical infrastructure, simplified management, on-demand scaling, high availability, and other benefits associated with public clouds. Microsoft has engineered Exchange Online to run smoothly with local Exchange environments, allowing you to build hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide as-needed assistance to guide you past tough technical bottlenecks and can also provide end-to-end project management services to make sure your remote workers have convenient and secure access to your Exchange Online environment. To learn Progent's expertise for Exchange Online, go to Microsoft 365 Exchange Online configuration and support consulting.

Amazon AWS Integration for Remote WorkersAmazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the industry's biggest source of cloud services. Progent can provide fast and affordable online contact with cloud integration consultants who can assist your business to design, deploy, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with local resources and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to build a high-uptime network model so your employees have a consistent computing experience regardless of whether they are working from your headquarters, a remote branch, from home, or on the move. For information about Progent's consulting services for Amazon AWS, visit Amazon AWS consulting services.

Google Cloud Platform Integration for TelecommutersGoogle Cloud is a popular suite of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help your business to expand your existing IT resources with the Google Cloud, and Progent's DBA consultants can show you how to make your key applications cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can assist you to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage, and simplify identity control for remote workers with Google Cloud Identity. Progent's experts can also assist your business to utilize GCP's unified management technology to administer and monitor your Google Cloud environment. To find out, visit Google Cloud Platform consulting expertise.

Help Desk Call Center Support for Remote Workers
A fast, organization-wide changeover to a telecommuter workforce, which could be activated by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of online technical support specialists combined with enterprise-class trouble ticketing and tracking software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from initial service requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or revise their active trouble tickets, enter information, and upload screen captures and relevant files. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Supplemental Service enables your company to expand your current Help Desk Call Center organization by splitting responsibilities for Call Desk support transparently between your regular IT support staff and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a collective support model utilizing the leading professional services automation platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can help your company to provide world-class desktop support to your from-home workers, visit Progent's Call Center augmentation Services.

Security and Compliance for Remote Workers
Work-from-Home workers typically utilize their own devices and often operate in an unsecured physical space. This increases their vulnerability to malware threats and calls for judicious deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough user education, and the creation of policies built on best practices. Progent's veteran team of cybersecurity support consultants can help you to plan, deploy and manage a compliant cybersecurity solution that protects vital information assets in environments that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network environment that can be safely accessed by local users and by an at-home workforce, mobile workers, vendors, customers, and other stakeholders. Next-generation firewall devices permit you to configure and manage different access rights to various groups of users and to expand your network and modify your security profile as your business evolves and as cyber threats grow increasingly sophisticated. Progent supports both current and older firewall devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall support expertise, go to firewall support expertise.

Remote Endpoint Monitoring and Management for At-Home WorkersRemote Endpoint Monitoring makes it easy to watch over the disparate devices utilized by teleworkers and either block or spot and mitigate the latest threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on each secured endpoint device, watching all activity and utilizing advanced machine learning from SentinelOne to detect zero-day threats at inception. When an attack is discovered, ProSight Active Security Monitoring instantly disconnects the impacted endpoint from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring software agent is self-contained, endpoint devices stay secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight Active Security Monitoring, refer to remote endpoint monitoring for remote workers.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo authentication services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected application and give your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be utilized as this added form of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. For details about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all types of external and local security attacks for an environment that incorporates an at-home workforce. Progent can deploy online, automated cybersecurity inventory scanning for rapidly and economically uncovering a wide variety of security holes that can be found over the Internet. Progent's security assessment consulting services, which can be provided by data security professionals with advanced credentials including CISM, ISSAP, and GIAC, can assist your business to evaluate your procedures and governance policies and review your IT infrastructure to enable you to implement top-level security for your remote workers.

Download White Paper: Protecting a Work-From-Home Network
To view or download a white paper about critical areas to focus on for protecting a network that supports work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
Data Protection covers saving and recovering critical data in order to prevent data loss and reduce restoration time and effort in the event of storage problems resulting from hardware issues, software hiccups, user error, malware, or any other reason. Reliable data protection solutions can be especially challenging to design and maintain in hybrid networks that incorporate local data centers, cloud resources, and at-home workers.

  • Backup/Restore solutions for remote workers must address diverse types of user-owned endpoint devices. Progent offers quick online help from experts knowledgeable about a wide range of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iPads and handhelds. Popular backup/restore products maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up data distributed across a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery service that utilizes cloud storage and includes granular restore and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically envision circumstances that call for a rapid switch to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity specialists can help your company to develop, document and test a DR/BC strategy that includes the logistics of switching to telecommuting.

Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager features a centralized environment for protecting critical data by managing onsite, mobile, and at-home endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and securing off-premises devices and software. Managed endpoint devices can be user owned or company owned. IT admins managing the endpoint computers of telecommuters can use Intune to deploy and authenticate apps on managed devices, push updates and certificates, set up rules for accessing data and networks, manage passwords, establish VPN connections, control how teleworkers share data, establish threat protection, ensure compliance, and wipe corporate data from missing, stolen or decommissioned devices. Intune runs with Apple iOS, Google Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workers, go to Intune teleworker device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that allows network managers to keep remote endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint administration combined with VMware's Horizon virtual software delivery technology for access control, application management, and configuration management of endpoint computers. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site deployment through a perpetual license. Key capabilities of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box notebooks, quick onboarding of new employees, policy setting and enforcement for all categories of endpoints, aggregated reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud-based products. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Charleston, South Carolina business, phone 1-800-993-9400 or visit Contact Progent.