Charleston Teleworkers Solutions Consulting
Solution Planning, Setup, Management and Call Center Consulting Services
Enlarging your telecommuter workforce can have a major effect on network infrastructure, security, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Charleston company to select the appropriate tools and follow leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns top value. Progent can provide support services ranging from on demand guidance for getting you over occasional IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent can assist Charleston, South Carolina businesses to with any facet of building a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.
Infrastructure for Teleworkers
Integrating the network infrastructure needed to support an at-home work environment can be particularly complicated if you have to manage a mix of personal equipment like desktop computers and laptops, routers, and wireless APs from different vendors and with a mix of operating systems and firmware levels. Progent's experience delivering online support for both legacy as well as modern technologies in remote office venues enables you to make efficient use of your existing network infrastructure and offers fast access to expertise for implement essential updates. Support services available from Progent to help you to implement a productive telecommuting infrastructure include:
- VPN technology allows you to create a secure connection for authorized at-home employees to access IT resources located at your corporate data center or in the cloud. Progent's consultants can help your company to configure and manage VPN connections between your at-home workforce and your various network resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA experts can help your telecommuters to utilize Cisco's popular AnyConnect software for safe VPN connections for a wide selection of endpoint devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms allow a teleworker to see and interact with a data center computer's desktop. This gives IT managers substantial control over the computing environment of at-home employees and offers them a familiar work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach home networks to the Internet and support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent can provide expert remote consulting for deploying routers from a range of manufacturers. See router integration support from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by families and visitors, are frequently utilized by telecommuters to connect to their router for work. This can cause throughput as well as security problems. Progent can assist you to resolve these problems by providing services like Cisco Aironet integration consulting, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti WiFi AP setup help.
- Internet access solutions impact the speed and reliability of connections between at-home workers and the company network. Vital applications may demand redundant Internet connections in case the normal connection breaks. Progent can provide expertise for identifying Internet service providers, selecting sensible service bundles, and integrating redundant Internet access. See Internet connectivity solutions.
IP Voice Solutions for At-Home Workers
Expanding the company phone environment to accommodate telecommuters is vital to supporting a productive work-at-home solution. A variety of cloud-centric IP voice platforms are used by small and mid-size businesses to server telecommuters. Many enterprises depend on Cisco's current or legacy platforms for VoIP solutions. Progent can help organizations of any size to plan or tune a remote IP voice environment that delivers the flexibility, convenience and protection required for remote users. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to help organizations optimize their current Cisco VoIP environments to handle an expanding remote workforce.
- Cisco Unified Communications Manager (CUCM) extends enterprise telephony features to devices like IP phones, media processing products, VoIP gateways, and multimedia applications deployed across the network. Unified Communications Manager supports additional mixed media services such as unified messaging, voice/video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, visit Cisco Unified CM expertise.
- CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can help you to maintain your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other early VoIP products, refer to CallManager expertise.
- Cisco IP Gateways enable integration with PSTN networks and with users operating beyond the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to support these solutions and provide online integration and debugging services.
Video Conferencing for an At-Home Workforce
A wide range of video conferencing platforms from leading vendors enable virtual discussions, video and voice conferencing, chat, and screen sharing for both local users and telecommuters. Many companies utilize multiple conferencing products to meet the needs of their various partners and customers. Progent's communications experts can assist your organization to maintain your existing conferencing environment and optimize the productivity of your at-home workforce.
- Skype for Business is Microsoft's popular unified communications platform that supports presence, instant messaging, voice and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help your company to deploy and manage Skype for Business clients to accommodate your at-home workforce. For details about Progent's support expertise for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's multiuser video calling app for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 simultaneous users for voice/video sessions. To learn more about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference. To learn more about Progent's consulting services for Webex as well as for other video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with features such as video calling, persistent chat, plus file sharing. For details about Progent's consulting services for Teams and for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and help you to tune your WAN architecture to host them.
Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a rich environment of productivity apps that create a cohesive user interface for exchanging information across a corporate network and on a wide selection of endpoint computers. Progent has delivered online consulting support for Microsoft SharePoint and Exchange since their initial publication and can help businesses to deploy these flagship collaboration platforms to optimize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, audio/video meetings that include screen sharing, phone calls, cloud voicemail, group email, as well as file and application sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly branded Azure Active Directory) for delivering its complete range of features. For additional information about Progent's consulting services for Microsoft Teams, visit planning and deployment consulting for Microsoft Teams.
SharePoint utilizes web entities to promote collaboration and knowledge sharing by providing policy-driven delivery of content, business processes, and tools for searching through enterprise-wide business data. SharePoint enables you to create secure web portals that permits at-home workforce to view and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, go to SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, refer to integration consulting services for Microsoft Exchange.
OneDrive is Microsoft�s collaborative cloud storage service, similar to GoogleDrive. At-home workers can store files to OneDrive, and co-workers can retrieve them securely through a browser. Included with Office 365, OneDrive allows at-home employees to co-edit files. Revisions created offline are uploaded when you reconnect to the Internet. For information about Progent's expertise for OneDrive, go to Onedrive configuration consulting.
Cloud Integration for Telecommuters
Progent can provide fast and affordable remote support for helping organizations to create, manage and troubleshoot cohesive hybrid network architectures that incorporate internal data centers, telecommuters, branches, plus public cloud resources. Progent offers top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers fix issues with cloud connectivity, authentication, and cybersecurity.
Azure is a leading family of cloud software and services that allows you to use infrastructure, virtual servers, and critical apps running on Microsoft's extensive cloud. Microsoft Azure includes more than one hundred services services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can assist your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan data backup and restore solutions with Azure Backup. Progent can also show you how to establish secure access to Azure services for telecommuters by configuring and troubleshooting firewalls and VPN IPsec tunnels. For details about Progent's support services for Microsoft Azure, visit Microsoft Azure consulting services.
Microsoft 365, formerly branded Office 365, is Microsoft's growing family of client productivity software and cloud services available by subscription. Office applications and cloud services are marketed in a selection of bundles intended for users ranging from students and small offices to major corporations. Progent can provide fast and easy online access to consultants familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent can assist your business to evaluate the numerous subscription plans offered with Microsoft 365 and configure 365 applications for your at-home workers to achieve maximum business value. To find out about Progent's expertise for Microsoft 365, refer to Microsoft 365 integration services.
Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of lower spending for physical infrastructure, easier management, dynamic scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has designed Exchange Online to operate transparently with on-premises Exchange environments, enabling customers to build hybrid networks. Progent's Exchange experts can provide occasional assistance to guide you through challenging technical bottlenecks and also offer end-to-end project management services to make sure your at-home workers have convenient and secure access to your Exchange Online environment. To learn Progent's expertise for Exchange Online, see Microsoft 365 Exchange Online configuration and support expertise.
Amazon AWS is a trailblazer in the public cloud computing arena and is the world's leading source of cloud-based services. Progent offers quick and economical online access to cloud integration experts who can assist your organization to design, implement, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help your company to build a high-availability network model so your employees have a consistent computing experience whether they are working from your headquarters, a branch office, at home, or on the road. For details about Progent's consulting services for Amazon AWS, refer to Amazon AWS integration services.
Google Cloud Platform (GCP) is a popular collection of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to scale your existing IT resources with the Google Cloud, and Progent's database consultants can help you make your key applications cloud friendly so your telecommuters can benefit fully from Google Cloud Platform services. Progent's consultants can assist you to deploy virtual machines on Google Cloud Compute Engine, design an efficient storage system with Google Cloud Storage, and simplify identity management for at-home workers with Google Cloud Identity. Progent's consultants can also help you to utilize GCP's management technology to administer and track your GCP environment. For details, visit Google Cloud Platform (GCP) integration services.
Help Desk Call Center Support for Remote Workers
An emergency, organization-wide transition to a teleworker workforce, which might be driven by a pandemic or as a component of a business continuity process, can overstretch even the most efficient in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or augment their Support Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk services utilize Progent's extensive network of remote technical support specialists along with enterprise-class trouble ticketing and follow-up software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or update their active tickets, enter information, and append screen captures or attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For more information, see Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Supplemental Service allows your business to expand your existing Call Desk staff by sharing responsibilities for Support Desk services seamlessly between your in-house support organization and Progent's extensive team of PC support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution utilizing the number one PSA platform for handling help requests and ticketing, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Call Center Augmentation Services can help your company to provide best-in-class desktop support to your at-home workforce, see Progent's Support Desk supplementation Services.
Security and Compliance for Teleworkers
At-home staff members typically use their own devices and often operate in a poorly secured physical environment. This multiplies their susceptibility to cyber threats and calls for judicious configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, thorough user training, and the creation of security policies based on best practices. Progent's seasoned group of cybersecurity support consultants can help you to design, configure and manage an effective cybersecurity solution that protects vital information assets in networks that incorporate an at-home workforce.
Firewalls enable companies to build a network environment that can be safely accessed by local users and by telecommuters, mobile employees, suppliers, clients, and other stakeholders. Next-generation firewall appliances allow you to assign and manage appropriate access rights to various classes of users and to expand your network and modify your security as your business evolves and as network attacks grow more complex. Progent works with both current and legacy security devices from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall configuration services, go to firewall support expertise.
Online Endpoint Monitoring makes it possible to track the disparate computers used by teleworkers and either reject or spot and mitigate modern threats such as ransomware. With ProSight Active Security Monitoring services, a lightweight agent is put on each secured endpoint device, watching all activity and using advanced AI technology from SentinelOne to detect new attacks before they can spread. When an attack is spotted, ProSight Active Security Monitoring immediately disconnects the infected device from the corporate network to contain the threat. Since the ProSight Active Security Monitoring software agent is self-contained, endpoints remain secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight Active Security Monitoring, see remote endpoint monitoring for telecommuters.
Progent's Duo authentication Services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and enter your password you are requested to confirm your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized for this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To learn more about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can assess the exposure of your information system to all classes of outside and internal security threats for a network that incorporates at-home workers. Progent can deploy remote, automated cybersecurity inventory software for rapidly and affordably uncovering a broad range of security weaknesses that can be found via the Internet. Progent's security assessment consulting services, which can be provided by data security experts with advanced certifications including CISM, CISSP, and GIAC, can assist your company to evaluate your operations and governance policies and review your network infrastructure to allow you to design the highest level of security for your teleworkers.
Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your work-from-home environment as well as your internal and perimeter networks so you can uncover, prioritize, fix, and confirm cybersecurity weaknesses before malicious hackers can exploit them. Progent's pentest experts can help you to deploy NodeZero to perform thorough pentests of your network perimeter and your internal network in order to determine your present security posture. Progent's NodeZero experts can also assist you to harden your existing network security and can assist you to design and deploy a unified cybersecurity ecosystem that streamlines management and delivers optimum cyber defense for on-prem, multi-cloud, at-home, and perimeter IT assets. To learn additional details about Progent's vulnerability assessment solutions based on on NodeZero's PEN test products, see Consulting Support for NodeZero's Pentest Products.
Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper describing critical things to focus on for securing a network that incorporates telecommuters, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
Data Protection involves backing up and restoring vital information in order to prevent data loss and minimize recovery time in case of storage system problems resulting from hardware issues, software glitches, user mistakes, malware, or any other reason. Dependable data protection strategies can be especially difficult to design and manage in hybrid networks that combine in-house data centers, cloud resources, and an at-home workforce.
- Backup/Restore solutions for telecommuters must address multiple kinds of personally owned endpoints. Progent can provide quick online access to consultants familiar with a wide range of products for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, tablets and handhelds. Popular backup/recovery solutions maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed throughout a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery service that utilizes cloud storage and features granular restore and centralized management.
- Disaster Recovery/Business Continuity strategies typically anticipate circumstances that call for a temporary changeover to an at-home workforce. Progent's expert disaster recovery planning experts and business continuity planning consultants can assist you to create, document and test a DR/BC strategy that includes the logistics of switching to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager provides a centralized platform for safeguarding corporate information by managing local, mobile, and home-based endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and securing remote devices and applications. Remote endpoint devices can be personally owned or company owned. Network administrators managing the endpoint devices of teleworkers can utilize Intune to deploy and validate apps on managed devices, push patches and certificates, set up policies for accessing data and networks, manage passwords, create VPN tunnels, control how telecommuters share information, set up threat protection, ensure compliance, and erase sensitive data from lost, stolen or decommissioned endpoint devices. Intune works with iOS/iPadOS, Android, Windows, and macOS computers. To learn about Microsoft Intune and to find out how Progent can help your company to use this platform to administer the devices of your teleworkers, visit Intune teleworker device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that allows network administrators to keep remote endpoint devices current and secure. Workspace ONE uses VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual application delivery technology for authorization control, app management, and configuration management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product via a one-time purchase. Top capabilities of VMware Workspace ONE include fast remote deployment of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies management reporting and analytics, email encryption, and seamless integration with Microsoft applications and cloud-based products. For information about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE remote device management consultants.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Charleston, South Carolina organization, call
An index of content::
Expert Microsoft Certified Microsoft ISA 2004 Server Integration Services
Expert Microsoft Certified Microsoft ISA 2004 Server Remote Technical Support
Progent's Microsoft-certified ISA Server consulting experts have broad experience creating Microsoft-based security solutions for IT networks with many sites, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size business plan and deploy an installation of ISA Server 2004 that supports your information security requirements without limiting your productivity.
Computer Security Barracuda Networks F18B Series Firewalls
Barracuda Networks F380B Series Firewalls Technical Support
Barracuda's value-priced CloudGen Firewall appliances combine web filtering, safe remote connectivity, SSL tunnel VPN, secure SD-WAN, and Zero-Trust protection with centralized management throughout your complete enterprise including on-premises, public cloud, and hybrid deployment architectures. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform. Progent can deliver the depth of expertise to serve as your go-to resource for technical help, maintenance, education, and security consulting.
Small Office Consulting Organization
After Hours Microsoft, Cisco and Security Certified Experts Small Business Networking Consultancy Services
Progent provides the help of Microsoft and Cisco-Premier IT support experts to offer clients economical ways to help businesses maximize the benefits of Microsoft and Cisco products. For networks that range from remote offices to large enterprises, Progent's network engineers can assist you to enhance your network's e-mail architecture, protection, availability, performance, and network administration.
Barracuda Networks VPN Firewall Configuration
Barracuda Networks F900B Series Firewall Cybersecurity Firms
Barracuda's value-priced CloudGen Firewall appliances offer web filtering, safe remote access, SSL tunnel VPN, secure SD-WAN, and modern Zero-Trust support along with centralized management throughout your entire enterprise including on-premises, public cloud, and hybrid network architectures. Public clouds supported include Azure, AWS, and Google Cloud Platform. Progent has the expertise to be your go-to source for network support, maintenance, training, and security consulting.
On Demand Staff Augmentation Online Consulting
After Hours On-site Support Temporary IT Admin Staffing
Progent's short-term staff augmentation services enable you to respond to sudden increases in demand for network support personnel without dealing with the costs and delays that come with identifying and hiring reliable technical workers and without increasing your full-time head count.
Consulting Services Nexus Switch VXLAN
Cisco Nexus Switch EIGRP Online Technical Support
Nexus series switches are intended to deliver the throughput, expandability, availability, virtualization support, density, security and manageability needed to function as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and on-premises consulting services to help you to plan an optimal switch architecture, build pilot systems to confirm your switching solution, deploy Nexus switches, create and enforce appropriate policies, perform security and compliance assessments, set up advanced monitoring, fully utilize network resources by means of virtualization, troubleshoot switching and routing issues, optimize performance, perform capacity planning, and take advantage of the advanced high-availability (HA) capabilities incorporated into Cisco's Nexus family of switches. Progent can also assist you to migrate non-disruptively from outdated Nexus models or Catalyst switches to up-to-date Nexus platforms.
Help and Support Identity Verification
Duo Two-factor Authentication On-site Support
Progent's Duo services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Android, and other out-of-band devices.
Exchange Server 2003 Technical Support
Microsoft Exchange Technology Consulting Services
Progent's certified consultants provide technical help and IT consulting services for Exchange Server 2003, Windows Server 2003, and for the complete family of Microsoft server platforms. Progent's upgrade, configuration, administration, and support services for Exchange Server 2003 include planning, installation, project management, onsite and remote troubleshooting, Help Desk Call Center support, expert security consulting, and full-service IT outsourcing.
Microsoft 365 Integration Online Help
Microsoft 365 iPhone Integration On-site Technical Support
Microsoft 365, previously branded Office 365, is Microsoft's extensive family of client productivity apps and cloud-hosted services offered on a subscription basis. Microsoft 365 apps and cloud services are available in a variety of product bundles targeted at markets from students and home offices to global enterprises. Progent offers quick and easy online access to consultants with expertise in Microsoft, macOS, Apple iOS, and Android technology. Progent can help you to evaluate the many subscription plans available with Microsoft 365 and integrate your network with Microsoft 365 so you derive top business value. Progent offers expertise with multi-vendor networks that include Windows, macOS, and Linux software. Progent can also help your business to build and manage hybrid networks that transparently integrate on-premises and cloud resources.
Microsoft Partner IT Consulting Firms
After Hours Microsoft Partner Consultancy
Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who receive the highest client satisfaction and enjoy the tightest operational relationship with Microsoft. The knowledge, skills, and commitment required to earn the status of Microsoft Certified Partner benefits Progent's customers by enabling Progent to offer your company more complete solutions for your information network.
Mission Critical Environment Support and Help
Fault Tolerant Inter-Office Connection Specialists
Progent's high availability network experts offer reliability consulting, disaster recovery services, network load balancing, non-stop interoffice access, fault-tolerant Internet architecture design, 24x7 data center services, and other non-stop networking services to help your small business design a 24x7 network for mission-critical applications. Progent has the background to design economical, high-availability systems by utilizing the expanding library of Windows Cluster servers including Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco authorized consultants can help you design a high-availability mutli-location network with a fully redundant Internet connection and intelligent system load balancing.
wireless IP phone integration Information Technology Consulting
wireless VoIP phone integration Support and Setup
Cisco's wireless VoIP phones are industrial-grade wireless handsets intended for professionals who are mobile within campus, warehouse, health-care or other environments where IT management wants user endpoints that offer more control, data security and ruggedness than is achievable with the BYOD mode of workplace communications. Successful integration of Cisco's wireless IP phones usually demands that IT teams configure and fine tune many components of your Wi-Fi infrastructure including APs, routers, wireless LAN controllers, and management software. Progent's Cisco-certified experts offer online and on-premises support to help your organization build and administer a Cisco wireless VoIP phone deployment by providing services that can range from debugging the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of a campus.
CISM Security Security Services Database Development
Database Programming Computer Engineer
Progent's Microsoft-certified database developers can provide businesses of any size remote DBA and programming services for popular database products such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Consulting support available from Progent include software installation and integration, database architecture and coding, administration services, replication and synchronization solutions, storage management, performance optimization, migration, information security, backup and recovery options, problem solving, and webinar training.
Apple iPhone and Windows integration Configuration
macOS and Windows integration Online Support Services
Progent's service specialists in Mac and Windows technology can show you how to integrate Apple Macintosh and Windows computers into cohesive environments with resource sharing and workgroup support. Enabling productive cooperation among a variety of servers and workstations powered by Mac OS and Microsoft Windows requires broad knowledge of and experience with Apple Macintosh and Windows technology. Progent's experience in Microsoft and Macintosh consulting makes it possible to offer expert support to companies that rely on these platforms to maintain their strategic advantage. Progent can also assist you to interface Apple's iPhones and iPads with your Windows environment.
Office Word debugging Consultancy
Microsoft Office Word Consult
Progent's certified Office Word and Microsoft 365 Word consultants offer a broad range of affordable remote support services to assist your organization to manage and troubleshoot your existing Microsoft Word solution or help you to upgrade to a newer version of Microsoft Office Word. Services available from Progent's Word experts include VBA programming, isolating and resolving compatibility problems between different releases of Office Word, integrating Office Word with different Office applications such as Excel and Outlook or with third-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud access, security support, smart phone synchronization, and remote training classes customized for your special requirements.
Juniper NetScreen 5400 Firewall Compliance Auditor
Juniper NetScreen IPsec VPN Network Consultants
Progent's Juniper-authorized NetScreen consultants can help you to configure and integrate NetScreen 5000 series routers, migrate from previous NetScreen devices to the latest Juniper products, and repair network infrastructure issues in Juniper-only or mixed-technology environments.
24x7 Teleworker Network Infrastructure Integration Services
Support At Home Workforce Network Infrastructure
Progent can assist small and medium-size companies to plan, set up and troubleshoot the network infrastructure required for a remote workforce.
24/7 Windows Hyper-V 2016 Migration Remote Technical Support
Hyper-V 2016 Security and Compliance Computer Engineer
Hyper-V 2016 incorporates core technologies initially designed for and refined on Microsoft Azure, among the world's largest public clouds. This dramatically improves the suitability of the Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by improving security, availability, scale, manageability, dependability and disaster recovery. Progent's Microsoft-certified consultants can assist you to assess the benefits of Hyper-V 2016 for your business, configure test systems to verify the ability of Hyper-V 2016 to support your critical applications, design a cost-effective network architecture for a cloud-centric or hybrid installation, create and execute a non-disruptive migration strategy, educate your IT management and technical support staff, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 investment delivers the highest possible business benefit.
Microsoft Desktop Technical Consultant
Desktop Designer
Progent can provide a wide array of affordable online and on-premises consulting services to assist your business to configure, administer, and debug desktops and handhelds based on Microsoft Windows, macOS/OS X, iOS, Android, or Linux.
Debian Linux Specialist
Consultancy Slackware Linux
Progent's Linux consulting experts offer small and mid-size companies and software developers support for administering and supporting Linux computers that operate with Microsoft-powered networks. Progent offers your organization access to Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM certification. This wide array of expertise provides you with an easy one-stop consulting firm to help you create and manage a secure and reliable mixed-platform connectivity and communications solution that supports Linux and Microsoft interoperability by integrating Windows with major Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
ProSight Server and Desktop Management Support Services
Server Monitoring Consulting Services
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical assets.
Consultancy Skype for Business conference bridges
Skype for Business Mobility Services Specialist
Progent's Microsoft-certified consultants offer online and onsite consulting services for organizations of any size to assess the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can assist your business to design an on-premises, cloud or mixed topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Microsoft or Microsoft 365; set up high-availability mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party communication platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security experts can help you create and validate a security environment for your Skype for Business solution that is compliant with government and industry standards.
24-7 Hermes ransomware recovery Professional
24-7 Hermes ransomware recovery Consult
Progent's ransomware consultants can assist your business to assess your ransomware vulnerability, remotely monitor and protect your network, assist with settlement negotiations with a hacker, and reconstruct an information system victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Specialists ransomware cryptoworm recovery
Immediate Maze ransomware recovery Consultancy
Progent's proven ransomware recovery experts can help you to reconstruct a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Technology Consulting Data Center Colocation
Colocation Help and Support
Progent's colocation center IT services are intended for companies with hardware located at Internet Data Centers or data center colo hosting sites and in need of timely on-premises assistance at the colocation site plus remote help from Microsoft and Cisco Certified experts. Progent offers a full array of IDC and data center and colocation support services including network topology evaluation, Windows and Linux server installation and maintenance, tech support for server and telecommunications networking, design and deployment of high availability configurations, architecting and deploying layered security structures, firewall configuration and support, configuring load balancing environments, and creating high-availability server and storage clustering configurations.
Infor SyteLine CloudSuite Data Migration Specialists
Infor SyteLine CloudSuite Production Control Professionals
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that incorporates more than 25 years of experience helping manufacturing, distribution and service organizations to simplify complicated supply chains and streamline critical business processes to bring products to market quickly and adhere to customer commitments consistently. Progent can provide the expertise of an ERP specialist with more than 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite consulting that spans from occasional guidance to end-to-end solution planning and project management. Sample services available from Progent for Infor CloudSuite Industrial include installation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and database administration.
Word 2016 Information Technology Consulting Company
Expert Microsoft Certified Excel 2016 Software Recovery
Progent's certified Office and Microsoft 365 consultants can help businesses of any size to incorporate Office desktop and Microsoft 365 applications including Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a seamless solution that provides quick return on investment and promotes better business results. Progent can assist you to integrate Microsoft Office or Microsoft 365 apps with each other and with additional core Microsoft technologies including SharePoint, Microsoft Exchange Server and SQL Server running locally or in the cloud. Progent can also assist you to fix compatibility issues between different releases of Microsoft Office desktop and offers customized online instruction to individual users and groups.
Sun Solaris Upgrade Consultants
Solaris to Windows Upgrade Consultants
Progent can assist you to plan and implement an efficient migration from a Sun Solaris-based IT system to a network based on MS Windows and suited for running Microsoft's powerful office productivity products, commercial applications, and developer platforms. Progent's Solaris, Windows and Cisco consultants and application specialists can help you guard your information and minimize business disruption by developing an efficient migration plan that preserves your existing investments in Solaris application and technology. UNIX-to-Windows migration consulting expertise available from Progent include analysis of current infrastructure, transition planning and testing, MS Exchange migration support, information and application software migration, and server and storage transition and consolidation.
24x7 SentinelOne Active Security Monitoring Technology Professional
SentinelOne Singularity and Vigilance Integration Technology Professional
Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management platform that incorporates AI software and expert services to deliver cutting-edge endpoint detection and response (EDR).
Project Management Support and Integration
Enterprise Windows Professionals
For enterprises with branches in or any region covered by Progent's engineers, Progent's Microsoft-Certified network consulting experts and authorized Cisco network consultants offer a variety of IT support services including project management, SOX compliance, office relocations, corporate security, network architecture, local or remote branch office support, and troubleshooting for co-location hosting environments. A Progent IT consultant can show you how to plan a multi-site network that makes efficient use of colocation services and Internet hosting sites. Progent's Microsoft Certified consultants can help major enterprises plan, deploy and maintain massive rollouts of updated releases of Microsoft products such as Active Directory, Microsoft Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progent's Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can assist you to configure Cisco technology for connectivity solutions that combine simple, high-speed, integrated, and remote networking.
Consulting Windows 11 Upgrade
Consultants Windows 11 Training
Progent's Windows 11 consultants can provide a range of services for Windows 11 such as cloud and hybrid integration, mobile device management and synchronization, at-home workforce connectivity, data and identity security, streamlined deployment, and Help Desk support services.
Microsoft Teams video conferencing Specialists
Microsoft Teams session border controller Services
Progent can help your organization to design an upgrade to Microsoft Teams from Skype for Business Online and install, administer, and troubleshoot a cloud-based or hybrid deployment of Microsoft Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.
Top Ranked MOM 2007 Support and Integration
Technical Consultant System Center Operations Manager
Progent's Microsoft-certified consultants have more than a decade of experience designing, implementing, enhancing and repairing System Center Operations Manager environments and can provide companies of any size advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience required to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network infrastructure as well as Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast remote or onsite technical support to assist you to fix serious issues detected by System Center 2012 Operations Manager.
Sun Solaris Protecting
Security Evaluation Sun Solaris
If your business has a Solaris network or a multi-OS IT environment, Progent's CISM, CISSP and ISSAP-premier security specialists can help your entire organization in a wide range of security topics such as security administration practices, security architecture and strategies, access management products and methodology, applications development security, operations security, physical security, communications, network and Internet security, and disaster recovery preparedness. CISM and ISSAP define the fundamental competencies and international standards of knowledge that information security managers are expected to master. These certification give executive management the confidence that consultants who have achieved their CISM, CISSP or ISSAP qualification have demonstrated the background and knowledge to deliver world-class security support and consulting help.
Juniper SRX240 Router Intrusion Detection
Juniper SRX Series Router Security Auditor
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Dynamics GP SmartList Designer Engineers
Dynamics GP SmartList Builder Consulting
Dynamics GP/Great Plains software includes analytics and reporting features that let you monitor all operations, revenues and expenses, and sales trends with integrated drill-down, query, and reporting functions. Progent's Microsoft Dynamics GP reporting support expertise can help you create reports that let you understand your business more thoroughly, turning uncooked data into useful business information. Progent is able to enhance your reporting and business analysis by offering Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and application experience with VBasic, XML and other development environments in order to offer specialized line-of-business application development and eCommerce applications that work seamlessly with Dynamics GP.
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