Charleston At Home Workforce Solutions Support Partner
System Design, Implementation, Management and Help Desk Consulting Experts
Enlarging your at-home workforce can have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has two decades of background helping businesses of all sizes to design, deploy, manage, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Charleston company to select the right technologies and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers support services that go from as-needed guidance for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Charleston, South Carolina organizations to succeed with any facet of creating a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security and compliance, backup/restore solutions, and centralized management.
Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure required for an at-home workforce can be especially complicated if you must manage a combination of personal equipment such as PCs and notebooks, Internet routers, and wireless appliances from an assortment of manufacturers and with a mix of operating systems and firmware levels. Progent's background delivering online help for both legacy as well as modern technologies in remote office solutions allows you to make efficient use of your available infrastructure and provides you with fast access to top-tire consultants for making essential updates. Services available from Progent to help your company to create a high-functioning work-at-home infrastructure include:
- Virtual Private Network (VPN) technology allows you to establish a safe connection for authorized at-home employees to access IT resources located at your company data center or in the cloud. Progent can help your company to deploy and manage VPN access between your at-home workforce and your key network resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can help your at-home workers to utilize Cisco's popular AnyConnect software for secure VPN tunneling for a broad selection of devices such as Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products allow an at-home worker to view and use a data center computer's desktop. This technology gives network managers significant control over the computing environment of telecommuters and offers remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect home computer networks to the Internet and typically support VPN connections, local Wi-Fi connectivity, and firewalls. Progent offers expert online support for configuring routers from a range of manufacturers. See router configuration services from Cisco-certified experts.
- Home Wi-Fi networks, often shared by families and guests, are commonly utilized by telecommuters to connect to their router for work. This can create performance as well as security issues. Progent can help businesses to mitigate these issues by providing expertise that include Aironet integration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi wireless access point integration help.
- Internet access methods impact the speed and reliability of connections between at-home workers and the company network. Line-of-business applications may demand redundant Internet access in the event the normal connection fails. Progent can provide guidance for identifying ISPs, selecting appropriate bandwidth and data volume packages, and configuring fault-tolerant Internet connections. Refer to Internet access solutions.
IP Voice Integration for At-Home Workers
Extending the business phone environment to accommodate telecommuters is critical to maintaining a productive at-home workforce. A broad range of cloud-based digital PBX platforms are popular with SMBs to server remote users. Many larger organizations depend on Cisco's current or older products for VoIP solutions. Progent can help businesses of all sizes to plan or maintain a remote VoIP service that provides the versatility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to assist organizations tune their current Cisco VoIP systems to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end IP telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia apps deployed throughout the network. CUCM manages other combined media services like messaging, voice/video conferencing, and customer interaction networks. For details about Progent's CUCM support, see Cisco Unified CM consulting services.
- CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist you to maintain your current CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other older IP voice products, refer to Cisco CallManager consulting.
- Cisco IP Gateways provide integration with public telephony networks and with clients operating outside the corporate firewall such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
- Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to work with these solutions and provide as-needed configuration and debugging services.
Video Conferencing for Teleworkers
A broad selection of video conferencing products from leading technology companies enable online meetings, video conferencing, chat, and screen sharing for both local users and telecommuters. Many companies use multiple products to accommodate their various partners and clients. Progent's communications experts can assist you to maintain your existing conferencing ecosystem and enhance the productivity of your at-home employees.
- Skype for Business is Microsoft's leading communications product that supports real-time presence, instant messaging, voice and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can assist your company to deploy and manage Skype for Business client software to support your remote employees. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business consulting experts.
- FaceTime is Apple's group video phone platform for iOS and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 concurrent users for video calls. To learn more about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference. For details about Progent's support expertise for Cisco Webex as well as for additional video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities that include voice/video calling, persistent chat, plus file sharing. For details about Progent's consulting expertise for Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these conferencing platforms and help your business to optimize your network architecture to run them.
Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, offering a powerful ecosystem of productivity apps that deliver a cohesive user experience for sharing information throughout multiple sites and on a wide range of endpoint computers. Progent has provided remote consulting support for Microsoft SharePoint and Exchange since their original publication and can assist businesses to tune these flagship collaboration products to maximize the productivity of your at-home workforce.
SharePoint uses web entities to facilitate collaboration and knowledge sharing by providing policy-based access to content, workflow, and tools for searching through company-wide information silos. SharePoint allows you to build secure portals that allows at-home workforce to see and edit consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting expertise, visit SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, see planning and configuration consulting services for Exchange.
OneDrive is Microsoft�s collaborative cloud file hosting and synchronization service, similar to GoogleDrive. At-home workers can store files to the OneDrive service, and colleagues can access them safely via a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables remote employees to jointly author documents. Edits created offline are uploaded when you go back online. To learn about Progent's support services for OneDrive, see Onedrive configuration consulting.
Public Cloud Integration for Telecommuters
Progent can provide affordable remote support for helping organizations to build, manage and optimize integrated network architectures that incorporate physical data centers, at-home workers, branches, plus cloud services. Progent offers expertise for all modes of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers resolve issues with cloud access, identity, and security.
Microsoft Azure is a popular family of cloud services that allows you to utilize IT infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Azure offers over 100 services services including the ability to host Windows and Linux-based VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent's cloud experts can also help you create protected connections to Azure for at-home workers by setting up and troubleshooting firewalls and VPN tunnels. For information about Progent's consulting expertise for Azure, go to Azure consulting.
Microsoft 365, previously called Office 365, is Microsoft's popular suite of business productivity software and cloud services available by subscription. Office applications and services are marketed in a variety of plans designed for users ranging from students and small offices to large enterprises. Progent offers quick and affordable remote contact with consultants knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the various subscription plans offered with Microsoft 365 and configure 365 apps for your telecommuters in a way that delivers top business value. For information about Progent's consulting services for Microsoft 365, refer to Microsoft 365 consulting expertise.
Exchange Online is one of the most popular applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the benefits of reduced costs for physical infrastructure, easier management, on-demand scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has engineered Exchange Online to run transparently with on-premises deployments of Exchange, allowing customers to build hybrid networks. Progent's Exchange experts are available for as-needed help to get you past challenging technical bottlenecks and also offer comprehensive project management services to ensure your teleworkers have convenient and secure access to your Exchange Online environment. For details Progent's consulting services for Exchange Online, see Microsoft 365 Exchange Online integration and support consulting.
Amazon AWS is a trailblazer in the public cloud computing market and is the industry's leading provider of cloud-based services. Progent offers rapid and economical online contact with cloud connectivity consultants who can assist your business to design, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms such as Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist your company to build a high-uptime network model to make sure your users have a productive computing environment regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. For details about Progent's expertise for Amazon AWS, refer to Amazon AWS integration expertise.
Google Cloud Platform is a popular collection of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help you to extend your current IT assets with the Google Cloud, and Progent's DBA experts can help you make your key apps cloud friendly so your at-home workers can benefit fully from Google Cloud services. Progent's consultants can assist your business to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage, and simplify identity control for remote workers with GCP Cloud Identity. Progent can also assist you to use GCP's unified management tools to control and track your GCP environment. For information, refer to Google Cloud Platform integration support.
Help Desk Call Center Services for Telecommuters
A fast, enterprise-wide switchover to a from-home workforce, which could be motivated by an epidemic or as part of a disaster recovery/business continuity process, can overstretch even the most efficient internal Help Desk. Progent's Help Desk services allow organizations to outsource or supplement their Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Call Desk support services leverage Progent's extensive team of remote IT support experts along with world-class ticketing and tracking software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC support from initial service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or edit their current trouble tickets, enter information, and upload screenshots or attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Augmentation Service enables you to augment your existing Help Desk Call Center team by sharing delivery of Help Desk Call Center support seamlessly between your regular IT support staff and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Call Desk service uses a collaborative support solution utilizing the leading professional services automation tool for handling help requests and ticketing, assigning responsibility, tracking progress, and producing reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your business to deliver best-in-class technical support to your teleworkers, go to Progent's Call Center augmentation Services.
Cybersecurity for Teleworkers
Work-from-Home staff members typically use their personal computing devices and often work in an unsecured physical area. This increases their vulnerability to cyber threats and requires careful configuration of firewalls, AV tools, MFA-based identity verification, remote monitoring, thorough user education, and the development of security policies built on best practices. Progent's seasoned group of cybersecurity support experts can assist your business to design, deploy and maintain an effective cybersecurity solution that guards critical information resources in networks that include an at-home workforce.
Firewalls enable you to build a network that can be safely utilized by local users as well as by telecommuters, mobile employees, vendors, customers, and the public. Modern firewall appliances allow you to assign and manage different permissions to various classes of users and to scale your IT network and modify your security as your company evolves and as cyber threats grow more complex. Progent works with both current and older firewall appliances from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration services, refer to firewall support services.
Online Endpoint Security Monitoring makes it easy to watch over the disparate devices used by remote workers and either reject or identify and respond to modern cyber attacks like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on every protected endpoint device, watching all activity and utilizing advanced AI technology from SentinelOne to detect new threats before they can spread. When an attack is spotted, ProSight Active Security Monitoring instantly disconnects the infected device from the corporate network to contain the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoint devices stay secure even when they are not connected to the Internet. To find out more about ProSight ASM, see remote endpoint security monitoring for at-home workers.
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a protected application and give your password you are asked to verify who you are via a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized for this added form of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can evaluate the vulnerability of your network to all classes of outside and local security threats for an environment that incorporates telecommuters. Progent can deploy online, automated security inventory software for quickly and economically detecting a broad range of security gaps that can be found over the Internet. Progent's endpoint security audit consulting services, which can be provided by data security experts with advanced certifications such as CISA, CISSP, and GIAC, can assist your company to audit your procedures and governance policies and review your WAN architecture to allow you to design top-level protection for your an at-home workforce.
Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper describing key things to focus on for securing a network that supports work-from-home staff, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
Data Protection covers backing up and recovering critical information in order to avoid data loss and reduce restoration time and effort in the event of storage system failures resulting from equipment issues, software hiccups, user error, malware, or any other reason. Dependable data protection solutions can be especially challenging to design and manage in hybrid networks that combine private data centers, cloud resources, and at-home workers.
- Backup/Restore strategies for teleworkers must cover multiple kinds of user-owned endpoint devices. Progent can provide quick remote access to consultants familiar with a broad range of products for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, iPads and smartphones. Popular backup/restore solutions supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources spread throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud-based storage and includes granular recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity plans often envision scenarios that require a quick switch to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity specialists can assist your business to produce, document and test a DR/BC plan that addresses the logistics of moving to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager offers a centralized solution for safeguarding critical information by managing onsite, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and software. Remote endpoint computers can be personally owned or company owned. Network admins managing the enrolled endpoint devices of at-home workers can use Intune to provision and validate applications on managed devices, push updates and certificates, configure rules for accessing information and resources, set passwords, establish VPN tunnels, determine how telecommuters share information, establish threat protection, verify security compliance, and delete sensitive data from missing, stolen or deactivated endpoint devices. Microsoft Intune runs with iOS/iPadOS, Google Android, Windows, and macOS/OS X computers. To learn about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint computers of your telecommuters, refer to Intune teleworker endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that allows network managers to keep off-premises endpoints current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint management along with VMware's Horizon virtual application delivery platform for authorization control, app management, and configuration management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment through a perpetual license. Top capabilities of Workspace ONE include rapid remote provisioning of new notebooks, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies reporting and analytics, email encryption, and integration with Microsoft apps and cloud services. For details about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive work-from-home environment for your Charleston, South Carolina organization, call
An index of content::
Cisco and Microsoft Certified Supplemental Service Desk Computer Consultant
24-Hour Shared Network Support Help Desk Technology Consulting Services
Progent’s Shared Call Center service makes it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Citrix FlexCast Remote Support Services
Windows desktop virtualization Consultant Services
Citrix has developed a comprehensive line of products that provide enterprise-level manageability, scalability, and responsiveness for virtualizing servers and for server-based delivery of Windows desktops and Windows applications. For managing virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix has developed Citrix XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help your company to evaluate the business advantages of Citrix virtualization products and help you plan, validate, implement, optimize, and support Citrix solutions.
Amazon Marketplace Web Service integration Contract Programming
Amazon MWS integration Integration Companies
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales processes, merchants can expand their market, reduce their operating costs, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.
Meraki and Catalyst Switch Help and Support
Meraki Management Technical Support
Cisco's Meraki family of access and distribution switches are designed for sites that go from branch offices to campuses. Progent's Cisco-certified consultants can provide affordable remote consulting to help you to plan and deploy a productive network architecture that incorporates Meraki MS switches, streamline network administration with Meraki's cloud-based management architecture, define policies to maintain compliance, develop and test a disaster recovery plan, and troubleshoot issues related to any aspect of your Meraki ecosystem. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to create a cohesive networking infrastructure.
Expert Microsoft Certified SCCMM 2016 IT Services
System Center 2016 and SQL Server Online Troubleshooting
Progent's Microsoft-certified consulting experts have over 10 years of experience planning, implementing, optimizing and troubleshooting SCOM environments and offer companies of all sizes expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that provides the responsiveness and availability needed to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to leading practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can provide fast remote or onsite troubleshooting to help you to remediate serious problems uncovered by SCOM 2012.
System Center 2012 R2 Virtual Machine Manager Technical Consultant
MCSE Expert Certified SCVMM 2012 XenServer Computer Engineer
Progent can help businesses of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and library resources; plan, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help your business to migrate from an earlier edition of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can show you how you to optimize and repair your existing SCVMM ecosystem to make sure you realize the highest possible return on investment.
SCDPM 2012 Disaster Recovery Integration Services
Technical Consultant SCDPM 2012
Progent's Microsoft-certified consultants can provide online or in-person expertise to help companies of all sizes to plan, deploy, manage, and troubleshoot a backup/restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from older releases of SCDPM or from a different backup system, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid datacenters. Progent can provide occasional help for resolving particularly stubborn problems, or full project management support. Progent can also assist you to design SCDPM 2012 into a comprehensive disaster recovery plan.
scom 2016 management packs On-site Support
scom 2016 Linux monitoring Onsite Technical Support
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and dependable availability for critical applications by offering centralized, mixed-platform monitoring of IT infrastructure installed across local datacenters and private and public clouds. Progent's SCOM consulting group offers world-class remote and onsite support to assist businesses of all sizes to plan, implement, tune, enhance and troubleshoot Operations Manager 2016 deployments. Progent can assist you to move to SCOM 2016 from older versions of Operations Manager or from different IT infrastructure monitoring platforms, or combine a variety of monitoring tools into a unified IT management solution. Progent can also help you expand your SCOM 2016 environment to incorporate infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
Linux Network Monitoring, Nagios and MRTG Consulting Services
Specialists MRTG for Linux
Network monitoring typically involves tracking a network’s resource usage in order to identify data traffic backups or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring tools that work under Linux and can be used to monitor multi-OS networks where UNIX and Windows coexist. Progent's network support consultants can help you use both these tools to optimize and repair your network. Progent's UNIX consulting professionals offer small businesses and developers assistance with administering and supporting UNIX/Linux and Solaris systems that coexist with Microsoft-based products.
Automated Desktop Inventory Computer Consultant
On-site Technical Support ProSight Remote Desktop Management
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical assets that drive your network environment. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact productivity.
CISM Security Security Support Services Chief Information Officer
Part-Time CIO Technical Consultant
Progent can provide the temporary services of a veteran Chief Information Officer to offer a broad perspective to assist you select and support network technology to meet your current situation and that can be a solid foundation for your growth. Progent's temporary Chief Information Officer consulting services provide economic leverage to companies trying to maximize the benefits from their network expenditures but who are without the budget or hesitant to take on another high-level manager to their full-time staff. Since Progent is vendor-neutral, with a sizable team of consultants certified to support all leading OS platforms and connectivity technologies plus a wide range and business software, Progent is in an ideal situation to offer objective advice along with advanced technical help for creating information systems that fit the particular requirements of your business.
Engineer CIO Outsourcing
IT Outsourcing Specialists
Progent can provide in-depth online support for all technologies associated with small business information systems and allows you to outsource a variety of strategic, as-needed support services including a temporary CIO to offer senior-level IT design and budgeting capability, a Call Center for help desk services, proactive remote monitoring, spam/virus filtering as a managed service, project management help for critical initiatives like site relocations orOS upgrades, connectivity experts for designing high-performance and robust infrastructure, security specialists to ensure data safety and compliance, disaster recovery specialists to help design business continuity strategies, and software programmers to write, enhance, or troubleshoot business application programs.
Support and Integration Clustering Windows Server 2008
Fault-tolerant Failover Clustered Servers Network Engineer
The cluster technology built into the high-end versions of Windows Server 2008 is radically redesigned to simplify the installation, setup, and administration of server clusters that offer improved levels of system availability, security, efficiency, and flexibility. New or improved features include cluster verification, revamped setup and installation, unified cluster management, redesigned cluster architecture for increased availability, better protection and quorum models, elimination of failure points, more disk and RAM capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist you assess the business benefits of failover clusters, design and execute a deployment, educate your network support personnel to administer your cluster environment, provide ongoing consulting and technical help services, and create and test a workplace recovery procedure.
SMS Server 2003 Upgrade Setup and Support
SMS 2003 Upgrade Computer Consulting
Progent’s Microsoft-certified consultants provide small and medium size companies enterprise-level consulting support for Microsoft Systems Management Server and Configuration Manager, Microsoft's standard tools for update and deployment automation. System Center Configuration Manager 2007 is Microsoft's new title for the change management platform formerly known as SMS Server. System Center Configuration Manager 2007 offers a range of enhancements to Systems Management Server such as comprehensive automation, built-in Vista Microsoft Windows Server 2008 support, NAP security support, and device driver management. Progent’s Microsoft certified engineers can show you how to use SMS 2003 or Configuration Manager 2007 economically for automated operating system and application installation, security patch control, application tracking, and software license compliance. Progent's engineers can also help your company to move smoothly from SMS Server 2003 to System Center Configuration Manager 2007.
Cisco Access Point Information Technology Outsourcing Firms
Cisco Security Small Business Computer Consulting Company
Progent can assist your organization to utilize Cisco's networking products to build a robust foundation for your local, private cloud, or hybrid data center and improve operations in vital areas such as resource utilization, security and compliance, versatility, availability, and recoverability.
Network Engineer Microsoft Exchange
Specialist Exchange Server 2007
Progent's expert support team can help you design and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that avoids productivity downtime, simplifies long-term service demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multiple server or multi-site upgrades, Progent offers the experience to finish your move rapidly and economically. Progent's Microsoft Exchange 2007 help, repair, and consulting services include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 that are best aligned to your business goals.
24 Hour Catalyst Switch IOS-XR Information Technology Consulting
Catalyst MPLS Support Services
Progent's Cisco-certified CCIE consultants can help organization to set up, manage, update, optimize and debug Catalyst switches. Progent can also assist your business to harden the security of Catalyst switches and migrate efficiently from legacy switches to modern devices.
Les Kent has a 35-year track record of effective technology integration, executive management, sales, and operations. He has shown a knack for developing elegant IT solutions in his roles as as a system architect, software developer, project manager, implementation expert, and problem solver for small companies, start-ups, and major enterprises.
24/7 SQL Server Analysis Services Remote Technical Support
SQL Server 2012 AlwaysOn Remote Consulting
Progent can provide the support of Microsoft-certified engineers and experienced software developers, database administrators, project managers, network infrastructure engineers, disaster recovery planning specialists, and certified security professionals to help you to assess the likely advantages of SQL Server 2012 for your organization, set up pilot systems at your site or at Progent's lab, plan and execute out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from other database platforms, and configure an efficient and safe IT infrastructure that lets you realize the full business benefit of SQL Server 2012.
VMware VDR Backup Consulting
Backup and Restore Software Engineers
Progent can provide affordable online access to engineers skilled in a wide array of utilities and services that provide solutions for backing up Windows, Apple Mac, and Linux/UNIX servers and workstations plus laptops and smartphones. Progent can provide expertise for leading data protection platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent's consultants can assist you to design, upgrade, or maintain backup solutions for a range of architectures including on-premises, edge to datacenter, cloud, or a mix.
Windows Server 2012 R2 upgrade Services
Open Now Remote Support Services Windows Server 2012 R2 Data Deduplication
Progent's Microsoft-certified professionals can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create pilot systems and migration strategies, tune your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, train your IT support team, develop a corporate-wide security strategy, streamline network management, assist with creating applications, and build and validate a disaster recovery/business continuity plan.
Largest Remote Troubleshooting System Center Operations Manager
Operations Manager Online Support
Progent's Microsoft-certified consultants have more than 10 years of experience planning, deploying, optimizing and repairing SCOM environments and offer organizations of any size advanced online or onsite consulting support for SCOM 2012. Progent can help your company to design an architecture for SCOM 2012 servers that provides the responsiveness and availability required to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent can also assist you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or on-premises technical support to help you to remediate critical issues uncovered by Microsoft SCOM 2012.
SharePoint 2016 Excel Online Computer Consultant
SharePoint 2016 Information Rights Management Online Technical Support
Progent's Microsoft-certified consultants offer affordable online and on-premises expertise, software development, and troubleshooting services for organizations of all sizes who want to migrate to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.
Dynamics GP Web Services Services
Microsoft Dynamics GP Integration
Progent's expertise providing Microsoft .NET services and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to create custom mission-critical applications and eCommerce solutions that operate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can show you how to design reports that allow you to track your business more thoroughly, turning uncooked data into useful insights into your business.
Configuration Work from Home Network Infrastructure
Offsite Employees Infrastructure Setup and Support
Progent can help small and medium-size companies to design, configure and troubleshoot the network infrastructure required for at-home workers.
Program Engineer
SharePoint programming Consultants
If you need assistance creating, improving, or repairing business aplications for Microsoft Windows, Linux, or the Web, Progent’s team of programmers, relational database architects, and software project managers can help ensure you get the project completed on time and within your budget. Progent's experienced application programmers offer cost-effective and expert online help for jobs as simple as creating Vidual Basic macros for Office Excel or as challenging as developing line-of-business database applications built on SQL Server or Oracle.
Windows 2000 Support and Setup
Specialists Microsoft Windows 2000
Progent's Microsoft-certified Windows 2000 Server experts offer computer support and IT consulting services for the complete family of .NET Servers, Windows 2000 Server, and Windows Server 2003. Progent's Microsoft Windows Server 2000 configuration, update, and support services include system design, deployment, project management, on-site and remote support, Call Center outsourcing, professional security analysis, turn-key outsourcing, and economical co-sourcing.
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