Expanding your at-home workforce can have a major impact on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of experience assisting SMBs to plan, configure, administer, optimize, and debug IT networks that support work-from-home employees. Progent can help your Charleston organization to pick the appropriate tools and follow best practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent offers services that go from as-needed expertise for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Charleston, South Carolina businesses to with any aspect of building a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, security and compliance, data protection solutions, and centralized management.

Network Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure needed to support an at-home workforce can be especially challenging if you must accommodate a combination of worker-owned hardware such as PCs and laptops, routers, and wireless appliances from an assortment of manufacturers and with a mix of OS software and firmware levels. Progent's experience delivering remote help for both legacy as well as modern IT products in virtual office solutions allows you to make cost-effective use of your existing infrastructure and offers ready access to top-tire consultants for implement necessary updates. Support services offered by Progent to help your company to create a productive telecommuting infrastructure include:

  • Virtual Private Network (VPN) connectivity allows you to create a safe tunnel for authenticated remote employees to use IT assets situated at your company datacenter or in the cloud. Progent's consultants can assist you to deploy and manage VPN connections between your at-home workforce and your key network resources by providing online VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can help your at-home workers to utilize Cisco's AnyConnect software to provide safe VPN connections for a broad selection of endpoint devices including Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products enable an at-home worker to view and use a data center computer's desktop. This provides network managers more control over the computing ecosystem of telecommuters and offers them a familiar experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers connect at-home networks to the Internet and typically support VPN tunnels, local wireless connectivity, and firewall services. Progent can provide top-tier remote support for configuring routers from a range of manufacturers. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, often supporting an entire household and visitors, are commonly used by at-home employees to access their router for work. This can create throughput as well as cybersecurity problems. Progent can help you to mitigate these issues by providing expertise that include Cisco Aironet configuration expertise, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti Unifi wireless AP setup help.
  • Internet connectivity solutions impact the speed and availability of connections between telecommuters and the company network. Business-critical applications may demand backup Internet access in case the primary connection fails. Progent can provide expertise for picking Internet service providers, selecting appropriate service packages, and integrating fault-tolerant Internet access. Refer to Internet connectivity solutions.

IP Voice Solutions for Telecommuters
Extending the corporate phone system to include remote users is critical to supporting an effective at-home workforce. A broad range of cloud-based digital PBX platforms are popular with small and mid-size businesses to server teleworkers. Many enterprises depend on Cisco's modern or legacy platforms for VoIP solutions. Progent can assist organizations of any size to design or tune a telecommuter VoIP environment that provides the flexibility, transparency and protection needed for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist businesses tune their current Cisco VoIP environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced telephony features to devices like IP phones, media processing products, Voice over IP gateways, and mixed media apps deployed throughout the network. CUCM manages other mixed media services such as unified messaging, video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager expertise, visit Cisco Unified Communications Manager consultants.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent can help your company to support your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other legacy VoIP platforms, visit CallManager consulting.
  • Cisco IP Gateways enable integration with public telephony networks and with users operating outside the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these solutions and deliver online deployment and troubleshooting services.

Video Conferencing for Teleworkers
A wide selection of voice/video conferencing products from major technology companies support virtual meetings, video conferencing, chat, and screen sharing for both local users and teleworkers. Many organizations utilize a mix of conferencing products to accommodate their various partners and clients. Progent can help you to manage your existing voice/video conferencing environment and optimize the productivity of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications platform that supports presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can assist you to deploy and maintain Skype for Business client software to support your remote employees. For details about Progent's consulting expertise for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's group video phone app for iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 concurrent users for voice/video sessions. For details about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference and training. For details about Progent's support services for Webex as well as for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with capabilities that include voice/video conferencing, threaded chat, plus data sharing. To learn more about Progent's support services for Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these conferencing platforms and help you to optimize your network infrastructure to host them.

Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, offering a powerful ecosystem of applications that deliver a cohesive user experience for sharing data and ideas across multiple sites and on a wide range of endpoints. Progent has delivered online consulting support for Microsoft SharePoint and Exchange Server since their first publication and can help your company to configure these critical collaboration platforms to optimize the effectiveness of your at-home workers.

SharePoint Configuration Consultants for Remote WorkersSharePoint utilizes web entities to promote collaboration and information sharing by providing policy-driven access to content, workflow, and tools for searching through enterprise-wide information silos. SharePoint permits you to create protected web portals that enables remote workforce to see and edit aggregated business intelligence by means of Wikis, Blogs, social web sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, see SharePoint configuration and application development consulting.

Exchange Integration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, go to deployment consulting for Exchange.

Microsoft Onedrive Integration Experts for At-Home WorkersOneDrive is Microsoft's collaborative cloud storage service, comparable to GoogleDrive. At-home users can store files to OneDrive, and co-workers anywhere can retrieve them securely through a web browser. Included with Office and Microsoft 365, OneDrive enables home employees to co-edit files. Edits made offline are uploaded when you go back online. For details about Progent's consulting services for Microsoft OneDrive, refer to Onedrive configuration consulting.

Cloud Integration Services for Teleworkers
Progent offers fast and affordable online support for enabling businesses to create, manage and optimize cohesive network architectures that include physical data centers, telecommuters, branches, and cloud resources. Progent can provide top-tier consultant for all types of public cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters resolve problems with cloud access, identity, and security.

Azure Integration Services for TelecommutersMicrosoft Azure is a popular platform for public cloud software and services that allows you to use IT infrastructure, servers, and key apps hosted on Microsoft's extensive cloud. Azure features more than 100 cloud-based services such as the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent can also help you create protected connections to Azure for telecommuters by setting up and debugging firewall appliances and VPN IPsec tunnels. To learn about Progent's consulting services for Microsoft Azure, see Azure consulting services.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, previously branded Office 365, is Microsoft's popular family of business productivity applications and cloud-based services offered on a subscription basis. Microsoft applications and cloud services are provided in a variety of bundles intended for customers ranging from students and households to large corporations. Progent can provide quick and easy online contact with experts knowledgeable about Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent can help you to evaluate the various subscription plans offered with Microsoft 365 and deploy 365 applications for your teleworkers in a way that delivers maximum business value. To learn about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting support.

Microsoft 365 Exchange Online Integration for At-Home WorkersExchange Online is among the most widely used cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of lower costs for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has designed Exchange Online to run seamlessly with local Exchange environments, allowing you to build hybrid cloud/onsite information systems. Progent's certified Exchange consultants are available for as-needed help to guide you past challenging IT roadblocks and also offer comprehensive project management outsourcing to make sure your at-home workers have easy and secure access to your Microsoft 365 Exchange Online environment. To find out Progent's support services for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration for At-Home WorkersAmazon AWS is a trailblazer in the public cloud arena and is the industry's biggest source of cloud-based services. Progent can provide rapid and affordable online access to cloud connectivity consultants who can help your business to plan, deploy, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms such as Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help you to create a high-uptime network model so your users have a productive computing environment whether they are working from your headquarters, a branch office, from home, or on the move. To learn about Progent's support services for Amazon AWS, go to Amazon AWS consulting expertise.

Google Cloud Platform Integration Services for Remote WorkersGoogle Cloud Platform (GCP) is a leading collection of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your business to scale your existing IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your critical applications cloud ready so your telecommuters can take full advantage of Google Cloud services. Progent can assist your business to deploy VMs on GCP Compute Engine, design an efficient storage system with GCP Storage, and simplify identity management for at-home workers with GCP Cloud Identity. Progent's consultants can also assist you to use GCP's management technology to control and track your GCP ecosystem. To find out, visit Google Cloud Platform consulting support.

Help Desk Call Center Support for Telecommuters
An emergency, organization-wide switchover to a from-home workforce, which might be driven by a pandemic or as a component of a disaster recovery plan, can overstretch even the most efficient internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of remote technical support specialists combined with world-class trouble ticketing and tracking technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from help requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or update the status of their active tickets, enter details, and append screenshots and attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Augmentation Service allows your company to supplement your existing Help Desk Call Center organization by splitting responsibilities for Call Center support seamlessly between your in-house IT support organization and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support model based on the number one professional services automation platform for handling help requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Support Desk Supplementation Services can enable your company to provide best-in-class technical support to your from-home workers, see Progent's Help Desk Call Center supplementation Services.

Security for At-Home Workers
At-home staff members commonly utilize their own computing devices and often work in an unsecured physical space. This multiplies their vulnerability to malware attacks and requires judicious deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough user training, and the creation of policies built on best practices. Progent's seasoned roster of cybersecurity support experts can assist your business to design, configure and manage a compliant security solution that protects critical IT resources in environments that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to create a network environment that can be securely utilized by local users as well as by an at-home workforce, mobile workers, vendors, customers, and the public. Modern firewall devices permit you to configure and control appropriate permissions to various groups of users and to expand your IT network and modify your cybersecurity posture as your company evolves and as cyber threats become more complex. Progent supports both new and older firewall appliances from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall support services, go to firewall configuration and support services.

Remote Security Monitoring and Management Services for TeleworkersOnline Endpoint Security Monitoring makes it possible to watch over the various devices used by an at-home workforce and either block or spot and respond to the latest threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on each protected endpoint device, watching all activity and utilizing state-of-the-art AI technology from SentinelOne to identify new threats before they can spread. When an attack is discovered, ProSight Active Security Monitoring instantly disconnects the infected endpoint from the corporate network to quarantine the malware. Because the ProSight Active Security Monitoring agent is autonomous, endpoints remain secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight Active Security Monitoring, go to remote endpoint monitoring for telecommuters.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo authentication Services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are requested to confirm who you are via a device that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this added means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You may designate several verification devices. For more information about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your information system to all types of external and internal security threats for an environment that includes an at-home workforce. Progent can run online, automated security analysis scanning for quickly and affordably detecting a wide variety of security gaps that can be found via the Internet. Progent's security audit consulting services, which can be provided by data security experts with top certifications including CISA, ISSAP, and GIAC, can help your business to audit your operations and policies and review your IT infrastructure to enable you to implement the highest level of protection for your an at-home workforce.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero PEN Testing Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home connectivity solution as well as your internal and perimeter networks so you can find, prioritize, fix, and confirm security vulnerabilities before malicious hackers can exploit them. Progent can help you to deploy NodeZero to carry out comprehensive pentests of your perimeter and your internal network so you can evaluate your current security profile. Progent's NodeZero experts can also help you to harden your network security and can assist you to design and deploy a cohesive cybersecurity ecosystem that simplifies management and delivers optimum protection for on-prem, multi-cloud, remote, and perimeter IT resources. To find out more information about Progent's vulnerability analysis solutions based on on NodeZero's PEN test platform, refer to Consulting Services for NodeZero's Penetration Test Platform.

Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper about critical things to focus on for securing an IT environment that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for Remote Workers
Data Protection covers backing up and recovering critical information in order to avoid data loss and reduce restoration time and effort in case of storage failures resulting from hardware breakdowns, programming hiccups, human mistakes, cyber attack, or any other reason. Reliable data protection solutions can be particularly difficult to architect and maintain in hybrid networks that incorporate local data centers, cloud resources, and an at-home workforce.

  • Backup/Restore solutions for an at-home workforce must address diverse types of personally owned endpoint devices. Progent offers fast online help from experts knowledgeable about a broad range of products for protection Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and smartphones. Leading backup/recovery solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up data distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery service that uses cloud-based storage and includes granular recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity plans typically anticipate circumstances that require a temporary switch to a work-at-home environment. Progent's senior disaster recovery preparedness consultants and business continuity planning consultants can help your company to create, document and test a DR/BC strategy that includes the process of switching to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager features a centralized environment for safeguarding critical information by managing on-premises, mobile, and home-based endpoint devices.

Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing off-premises devices and applications. Remote endpoint devices can be personally owned or company owned. IT admins managing the enrolled endpoint devices of telecommuters can utilize Intune to provision and authenticate apps on managed devices, push patches and certificates, set up rules for permission to access data and resources, manage passwords, establish VPN tunnels, determine how telecommuters share information, establish threat protection, verify security compliance, and delete sensitive information from lost, stolen or decommissioned endpoint devices. Microsoft Intune works with iOS, Android, Windows, and macOS computers. To learn about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint computers of your teleworkers, see Intune remote device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that allows network managers to keep off-premises endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual application delivery technology for identity control, application management, and setup management of endpoint devices. Workspace ONE runs with endpoints based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment via a perpetual license. Top capabilities of Workspace ONE include rapid over-the-air provisioning of new notebooks, quick onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated management reporting and analytics, email encryption, and integration with Microsoft apps and cloud products. To learn about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Charleston, South Carolina company, phone 1-800-993-9400 or refer to Contact Progent.