Enlarging your telecommuter workforce may have a significant impact on IT infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Charleston company to select the right tools and adhere to leading practices in building and operating a safe virtual solution for telecommuters that facilitates teamwork and delivers maximum value. Progent offers services ranging from as-needed guidance for getting you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Charleston, South Carolina companies to succeed with any facet of building a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, security monitoring, data protection solutions, and unified management.

Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure required for an at-home workforce can be particularly challenging if you must manage a combination of worker-owned hardware such as desktop computers and notebooks, routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of OS software and firmware releases. Progent's background delivering online help for both outdated and current IT products in virtual office solutions enables you to make cost-effective use of your existing infrastructure and provides you with fast access to top-tire consultants for making necessary updates. Services offered by Progent to assist your company to implement a productive telecommuting infrastructure include:

  • Virtual Private Network connectivity makes it possible to create a secure connection for authorized at-home employees to use IT resources situated at your corporate datacenter or in the cloud. Progent can assist your company to deploy and maintain VPN access between your teleworkers and your key network resources by providing online VPN configuration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your remote workers to utilize Cisco's popular AnyConnect software to provide secure VPN tunneling for a broad range of devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow a teleworker to view and interact with a data center computer's desktop. This technology provides IT managers significant control over the computing ecosystem of telecommuters and offers them a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home computer networks to the Internet and support VPN tunnels, home wireless networks, and firewalls. Progent offers top-tier remote consulting for deploying routers from a range of vendors. See router integration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by the whole family and visitors, are commonly used by at-home employees to connect to their Internet router for work. This can create performance as well as cybersecurity issues. Progent can assist you to mitigate these problems by delivering services like Cisco Aironet configuration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti Unifi wireless access point integration assistance.
  • Internet access methods impact the performance and availability of connections between at-home workers and the company data center. Mission-critical processes may demand redundant Internet connections in the event the normal connection breaks. Progent offers expertise for selecting service providers, choosing appropriate service packages, and setting up redundant Internet access. See Internet connectivity solutions.

VoIP Integration for Remote Workers
Extending the corporate PBX system to include teleworkers is vital to supporting an effective work-at-home solution. A variety of cloud-centric digital PBX platforms are used by SMBs to server telecommuters. Many larger organizations rely on Cisco's modern or legacy platforms for IP voice management. Progent can assist businesses of any size to design or maintain a telecommuter VoIP service that provides the flexibility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help businesses optimize their existing Cisco VoIP environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps used across the network. CUCM manages additional mixed media services such as messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM expertise.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent's consultants can assist your company to maintain your current CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice products, see Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with clients working outside the corporate perimeter like at-home workers. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network architecture to work with these VoIP solutions and deliver on-demand deployment and debugging services.

Voice/Video Conferencing for At-Home Workers
A broad range of voice/video conferencing products from leading vendors support virtual meetings, video and voice conferencing, chat, and screen/content sharing for both onsite users and teleworkers. Many companies utilize multiple conferencing products to meet the needs of their various partners and customers. Progent's communications experts can assist your organization to maintain your current conferencing environment and enhance the experience of your remote employees.

  • Skype for Business is Microsoft's popular unified communications platform that supports real-time presence, IM, voice and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can assist you to set up and maintain Skype for Business clients to support your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's multiuser video phone platform for iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 simultaneous users for video sessions. For details about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference and training. To learn more about Progent's support expertise for Cisco Webex as well as for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with features such as video calling, persistent chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams and for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and help you to optimize your WAN infrastructure to run them.

Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that create a consistent user experience for sharing data and ideas across multiple sites and on a broad selection of endpoint devices. Progent has delivered remote consulting services for SharePoint and Exchange Server since their initial publication and can assist your company to tune these critical collaboration products to optimize the effectiveness of your at-home workforce.

SharePoint Configuration Experts for Remote WorkersSharePoint utilizes web entities to allow collaboration and information sharing by providing policy-based access to content, workflow, and utilities for searching through company-wide information silos. SharePoint allows you to create secure portals that allows at-home workers to see and update consolidated business intelligence via Wikis, Blogs, social networking web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, go to SharePoint configuration and development consulting.

Exchange Integration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, see planning and configuration consulting for Exchange.

Onedrive Integration Consultants for At-Home WorkersOneDrive is Microsoft's collaborative cloud-based storage service, similar to GoogleDrive. At-home workers can store files to OneDrive, and colleagues can access them securely through a web browser. Included with Office and Microsoft 365, OneDrive allows home employees to co-author files. Revisions made offline are automatically synced when you reconnect to the Internet. For details about Progent's support services for Microsoft OneDrive, visit Onedrive configuration experts.

Cloud Integration Services for At-Home Workers
Progent offers affordable remote assistance for helping businesses to build, maintain and repair cohesive hybrid network architectures that include physical data centers, teleworkers, branch offices, plus cloud resources. Progent offers top-tier consultant for all types of public cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help telecommuters resolve problems with cloud connectivity, identity, and cybersecurity.

Azure Integration for TeleworkersMicrosoft Azure is a leading platform for public cloud services that allows you to utilize infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Azure features more than 100 services services such as the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan data backup and recovery solutions with Azure Backup. Progent can also show you how to create secure access to Azure services for at-home workers by configuring and debugging firewalls and VPN IPsec tunnels. To find out about Progent's consulting services for Azure, refer to Microsoft Azure consulting.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, formerly branded Office 365, is Microsoft's popular family of business productivity software and cloud services offered on a subscription basis. Microsoft apps and services are marketed in a variety of bundles designed for users ranging from students and households to major enterprises. Progent offers quick and affordable online access to consultants familiar with Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to evaluate the various subscription bundles available for Microsoft 365 and deploy 365 apps for your at-home workers to achieve maximum business value. For details about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 integration support.

Exchange Online Integration for Remote WorkersExchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product line. Exchange Online provides the advantages of lower costs for data center infrastructure, easier management, on-demand scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate smoothly with on-premises deployments of Exchange, allowing customers to build hybrid networks. Progent's Exchange consultants are available for occasional help to get you past challenging IT bottlenecks and can also provide comprehensive project management outsourcing to make sure your telecommuters have easy and secure access to your Microsoft 365 Exchange Online deployment. To find out Progent's expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online configuration and troubleshooting expertise.

Amazon AWS Integration for TelecommutersAmazon AWS is a trailblazer in the public cloud computing arena and is the industry's leading provider of cloud services. Progent offers rapid and economical online access to cloud integration experts who can help your business to plan, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds like Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist you to create a high-uptime network model to make sure your employees have a consistent computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. For information about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS consulting expertise.

Google Cloud Integration for At-Home WorkersGoogle Cloud Platform (GCP) is a leading set of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist you to scale your current IT assets with the Google Cloud, and Progent's DBA consultants can help you make your critical applications cloud friendly so your remote workers can take full advantage of Google Cloud Platform services. Progent's consultants can help your organization to set up virtual machines on Google Cloud Compute Engine, design an efficient storage system with Google Cloud Storage, and streamline access control for at-home workers with GCP Cloud Identity services. Progent's consultants can also help you to use GCP's unified management tools to administer and monitor your Google Cloud ecosystem. To learn, go to Google Cloud Platform (GCP) consulting expertise.

Help Desk Call Center Support for Teleworkers
A sudden, enterprise-wide changeover to a from-home workforce, which might be driven by an epidemic or as part of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of remote technical support experts along with enterprise-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or update their current tickets, add details, and append screen captures or relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to augment your current Help Desk organization by sharing responsibilities for Call Desk services seamlessly between your in-house IT support staff and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a collaborative support solution utilizing the number one professional services automation (PSA) platform for handling help requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your business to provide best-in-class technical support to your at-home employees, see Progent's Help Desk supplementation Services.

Security for Remote Workers
At-home workers commonly use their own computing devices and usually work in a poorly secured physical area. This increases their susceptibility to cyber attacks and requires judicious deployment of firewalls, AV tools, MFA-based identity verification, remote monitoring, extensive user training, and the creation of security policies built on best practices. Progent's veteran team of IT security solutions experts can help you to plan, configure and maintain an effective cybersecurity solution that protects vital information resources in environments that incorporate telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to build a network that can be securely accessed by local users and by telecommuters, mobile employees, vendors, clients, and other stakeholders. Modern firewall devices allow you to configure and control different access rights to different classes of users and to scale your IT network and adjust your security as your business evolves and as network attacks grow increasingly sophisticated. Progent supports both current and legacy security devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration expertise, go to firewall integration and support expertise.

Remote Security Monitoring and Management for TelecommutersRemote Endpoint Monitoring makes it easy to watch over the disparate computers used by telecommuters and either block or spot and respond to modern threats like ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is installed on every protected endpoint device, watching all activity and using state-of-the-art machine learning and full execution context from SentinelOne to identify new attacks at inception. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the impacted device from the corporate network to quarantine the threat. Because the ProSight ASM software agent is autonomous, endpoints remain secure even when they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight ASM, see remote endpoint security monitoring for remote workers.

Two-factor Authentication (2FA) Services for TeleworkersProgent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected application and give your password you are asked to verify your identity on a device that only you have and that is accessed using a separate network channel. A broad range of devices can be used for this added form of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. To find out more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your information system to all classes of external and internal security attacks for an environment that includes at-home workers. Progent can run remote, automated cybersecurity analysis scanning for rapidly and economically detecting a broad range of security weaknesses that can be found over the Internet. Progent's security audit consulting services, which can be managed by data security experts with advanced certifications such as CISM, ISSAP, and GIAC, can help your business to audit your operations and governance policies and review your IT architecture to enable you to design top-level security for your at-home workers.

Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper describing key areas to focus on for protecting an IT environment that supports work-from-home staff, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection covers backing up and recovering vital information in order to prevent data loss and reduce recovery time and effort in the event of storage failures resulting from equipment issues, programming glitches, user error, malware, or other causes. Dependable data protection strategies can be particularly challenging to architect and manage in hybrid networks that incorporate in-house data centers, public clouds, and at-home workers.

  • Backup/Restore solutions for remote workers must address diverse kinds of user-owned endpoints. Progent can provide quick online access to consultants knowledgeable about a broad array of products for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, iPads and smartphones. Popular backup/restore products supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data spread across a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud-based storage and features fine-grained recovery and centralized management.
  • Disaster Recovery/Business Continuity strategies typically envision scenarios that call for a rapid changeover to a work-at-home environment. Progent's expert disaster recovery preparedness experts and business continuity planning specialists can help you to create, document and validate a DR/BC strategy that includes the process of switching to an at-home workforce.

Unified Management for Teleworkers
Microsoft has renamed and reshuffled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager provides a centralized environment for safeguarding critical data by controlling local, mobile, and at-home endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and protecting mobile computers and software. Remote endpoint devices can be user owned or company owned. Network administrators managing the enrolled endpoint computers of teleworkers can use Intune to deploy and validate apps on managed devices, push updates and certificates, configure rules for permission to access data and networks, manage passwords, create VPN connections, control how home-based workers share information, set up threat protection, ensure compliance, and erase corporate information from missing, stolen or decommissioned endpoint devices. Intune works with iOS/iPadOS, Google Android, Windows, and macOS/OS X computers. For details about Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the endpoint devices of your teleworkers, refer to Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM product that helps network administrators to keep remote endpoints up to date and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual software delivery platform for identity control, application management, and configuration management of endpoints. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment via a perpetual license. Top features of VMware Workspace ONE include fast remote provisioning of out-of-the-box notebooks, immediate onboarding of new employees, policy set up and enforcement for all classes of devices, unifies reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based products. For details about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management consultants.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Charleston, South Carolina business, phone 1-800-993-9400 or visit Contact Progent.