Charleston Teleworkers Solutions Support Services
System Design, Configuration, Administration and Troubleshooting Consulting and Support Services
Enlarging your remote workforce can have a significant impact on network architecture, security/compliance, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can assist your Charleston company to select the right technologies and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and returns top value. Progent offers services ranging from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can help Charleston, South Carolina companies to with any facet of building a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, security monitoring, backup/restore solutions, and unified management.
Network Infrastructure for Telecommuters
Setting up the network infrastructure needed for a remote work environment can be especially complicated if you must accommodate a mix of personal equipment such as PCs and notebooks, Internet routers, and wireless APs from various vendors and with a variety of operating systems and firmware releases. Progent's experience providing online help for both legacy as well as current technologies in virtual office solutions enables you to make cost-effective use of your existing network infrastructure and offers fast access to top-tire consultants for making essential upgrades. Services offered by Progent to assist your company to create a high-functioning telecommuting ecosystem include:
- VPN technology makes it possible to create a secure connection for authorized remote workers to access IT assets situated at your company data center or in a public cloud. Progent can assist you to deploy and maintain VPN access between your teleworkers and your various network resources by providing online VPN configuration support. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can assist your telecommuters to utilize Cisco's popular AnyConnect software for secure VPN tunneling for a wide selection of endpoint devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products allow a teleworker to see and use a remote PC's desktop. This provides IT managers substantial control over the digital ecosystem of telecommuters and ensures them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home computer networks to the Internet and support VPN tunnels, home wireless connectivity, and firewalls. Progent can provide expert remote consulting for setting up home routers from all major vendors. See router integration support from Cisco-certified experts.
- Home Wireless networks, often supporting the whole family and visitors, are frequently utilized by at-home employees to connect to their router for work. This can create performance as well as cybersecurity problems. Progent can help businesses to mitigate these problems by providing expertise that include Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti Unifi wireless AP setup help.
- Internet access solutions affect the speed and availability of connections between telecommuters and the corporate data center. Vital processes may demand backup Internet access in case the primary connection breaks. Progent offers expertise for selecting Internet service providers, choosing appropriate service packages, and setting up fault-tolerant Internet access. Refer to Internet connectivity integration services.
IP Voice Integration for Teleworkers
Extending the company PBX system to accommodate remote users is vital to maintaining an effective work-at-home solution. A broad range of cloud-based IP voice platforms are used by SMBs to server remote users. Many larger organizations depend on Cisco's modern or legacy platforms for VoIP management. Progent can help organizations of any size to design or maintain a telecommuter VoIP service that delivers the flexibility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help organizations tune their existing Cisco VoIP environments to handle a growing at-home workforce.
- Cisco Unified Communications Manager (CUCM) extends enterprise IP telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media applications deployed throughout the network. Unified Communications Manager supports additional combined media services like messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM expertise.
- CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent's consultants can help you to maintain your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, refer to CallManager consulting.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients operating beyond the corporate firewall like at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
- Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN infrastructure to support these VoIP solutions and deliver on-demand deployment and debugging services.
Voice/Video Conferencing for an At-Home Workforce
A wide range of video conferencing platforms from leading vendors support online meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite users and teleworkers. Many organizations use a mix of conferencing products to accommodate their different partners and customers. Progent's communications experts can assist your organization to maintain your existing voice/video conferencing environment and enhance the productivity of your at-home employees.
- Skype for Business is Microsoft's leading communications platform that supports presence, instant messaging, audio and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can help you to deploy and manage Skype for Business clients to support your remote workforce. For details about Progent's support services for Skype for Business, refer to Skype for Business consulting experts.
- FaceTime is Apple's multiuser video phone platform for compatible iOS and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 concurrent users for voice/video sessions. To learn more about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference and training. To learn more about Progent's support services for Webex as well as for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and content with capabilities such as IP voice and video calling, persistent chat, plus file sharing. To learn more about Progent's support expertise for Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these products and assist your business to tune your network architecture to host them.
Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, offering a powerful ecosystem of productivity apps that create a cohesive user experience for sharing data and ideas across a corporate network and on a wide selection of endpoint computers. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their first releases and can assist your company to deploy these critical collaboration products to optimize the effectiveness of your remote workers.
SharePoint utilizes web sites to promote collaboration and information sharing by providing policy-driven access to content, workflow, and utilities for searching through enterprise-wide information silos. SharePoint permits you to build secure web portals that enables remote workforce to view and edit consolidated business intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts. For details about Progent's SharePoint expertise, refer to SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, go to deployment expertise for Exchange.
OneDrive is Microsoft’s shared cloud-based storage service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and co-workers anywhere can access them safely through a web browser. Included with Microsoft 365, OneDrive enables home employees to co-edit files. Revisions created offline are synced when you go back online. To find out about Progent's expertise for Microsoft OneDrive, refer to Microsoft Onedrive configuration experts.
Cloud Integration for Teleworkers
Progent can provide fast and affordable online support for enabling businesses to create, manage and troubleshoot cohesive network architectures that include internal data centers, remote workers, branch offices, plus cloud services. Progent can provide top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters fix issues with public cloud connectivity, identity, and security.
Microsoft Azure is a popular platform for cloud services that allows you to use infrastructure, virtual servers, and critical applications hosted on Microsoft's extensive cloud. Microsoft Azure features over one hundred cloud-based services including hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help you to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan backup and restore solutions with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure services for at-home workers by setting up and debugging firewalls and VPN tunnels. For information about Progent's expertise for Microsoft Azure, refer to Microsoft Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's popular suite of client productivity software and cloud-based services offered on a subscription basis. Microsoft applications and services are provided in a variety of plans intended for customers ranging from individuals and small offices to major enterprises. Progent offers fast and affordable online access to consultants familiar with Office 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to evaluate the various subscription plans available for Office 365 and configure 365 apps for your at-home workers in a way that delivers top business value. To find out about Progent's expertise for Microsoft Office 365, visit Microsoft Office 365 consulting expertise.
Exchange Online is among the most popular cloud-based applications in the Microsoft 365 product product suite. Microsoft 365 Exchange Online provides the benefits of lower costs for physical infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits associated with cloud computing. Microsoft has engineered Office 365 Exchange Online to run seamlessly with local deployments of Exchange, allowing customers to create hybrid cloud/onsite information systems. Progent's Exchange experts can provide occasional assistance to guide you through tough technical roadblocks and can also provide comprehensive project management outsourcing to ensure your remote workers have easy and secure access to your Microsoft 365 Exchange Online environment. To learn Progent's consulting expertise for Microsoft 365 Exchange Online, visit Office 365 Exchange Online integration and support expertise.
Amazon AWS is a pioneer in the public cloud arena and is the industry's top provider of cloud-based services. Progent offers quick and affordable online access to cloud integration consultants who can help your organization to plan, deploy, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud services with local data centers and with other public clouds like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist your company to build a high-availability network architecture so your employees have a productive computing experience whether they are working from your headquarters, a branch office, at home, or on the road. For information about Progent's consulting services for Amazon AWS, see Amazon AWS consulting support.
Google Cloud Platform is a popular suite of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to extend your current IT assets with the Google Cloud Platform, and Progent's DBA experts can show you how to make your mission-critical applications cloud friendly so your teleworkers can take full advantage of Google Cloud Platform services. Progent can assist your organization to set up VMs on GCP Compute Engine, plan a cost-effective storage system with Google Cloud Storage services, and streamline identity management for remote workers with Google Cloud Identity services. Progent's experts can also assist your organization to utilize GCP's management technology to administer and track your GCP environment. For details, visit Google Cloud Platform integration services.
Help Desk Call Center Services for At-Home Workers
A fast, company-wide switchover to a from-home business model, which could be motivated by a pandemic or as part of a business continuity preparedness plan, can overstretch even the most efficient internal Support Desk. Progent's Call Center services allow organizations to outsource or augment their Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Call Center support services utilize Progent's nationwide network of remote technical support specialists combined with world-class ticketing and follow-up software to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from initial help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or revise the status of their current tickets, add information, and upload screenshots or relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service enables your company to augment your existing Help Desk Call Center team by splitting responsibilities for Call Desk support seamlessly between your in-house IT support personnel and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service uses a collaborative support solution utilizing the leading professional services automation platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Support Desk Augmentation Services can enable your business to deliver best-in-class IT support to your teleworkers, visit Progent's Call Desk augmentation Services.
Security for Remote Workers
At-home workers commonly use their own computing devices and work in a physically unsecured environment. This increases their vulnerability to cyber attacks and calls for careful deployment of firewalls, remote monitoring, and the creation of policies based on best practices. Progent's seasoned team of certified data security professionals can help your business to plan, implement and administer a modern cybersecurity solution that protects critical information in IT networks that incorporate remote workers.
- Firewalls enable companies to build a network that can be securely utilized by on-premises users as well as by telecommuters, mobile users, vendors, clients, and the public. Modern firewall appliances permit you to configure and manage different access rights to various groups of users and to scale your IT network and modify your security as your business evolves and as network attacks become more complex. Progent works with both current and legacy firewall appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall integration expertise, see firewall integration and support services.
- Remote Endpoint Monitoring makes it possible to track the disparate devices utilized by at-home workers and either block or identify and respond to the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on every protected endpoint device, monitoring all activity and using state-of-the-art machine learning and full execution context to identify zero-day attacks on arrival. When a cyberattack is spotted, ProSight ASM immediately disconnects the targeted endpoint device from the corporate network to quarantine the threat. Since the ProSight ASM agent is self-contained, endpoints stay secure even if they are disconnected from the Internet. For more information about ProSight ASM, refer to remote endpoint security monitoring for teleworkers.
- Security Audits can evaluate the vulnerability of your information system to all types of external and internal security attacks for an environment that incorporates telecommuters. Progent can deploy online, automated security inventory software for rapidly and affordably uncovering a wide variety of security holes that can be surfaced via the Internet. Progent's endpoint security assessment experts, which can be managed by security professionals with advanced credentials such as CISA, CISSP, and GIAC, can assist you to audit your procedures and policies and review your network infrastructure to allow you to implement top-level security for your an at-home workforce.
Data Protection Solutions for At-Home Workers
Data Protection involves saving and recovering critical data in order to avoid data loss and reduce recovery time in the event of storage system failures due to hardware issues, software glitches, operator mistakes, malware, or other causes. Reliable data protection solutions can be particularly difficult to architect and maintain in hybrid environments that incorporate in-house data centers, public clouds, and an at-home workforce.
- Backup/Recovery solutions for at-home workers must address diverse types of personally owned endpoint devices. Progent offers quick remote access to consultants familiar with a wide array of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as laptops, tablets and handhelds. Popular backup/restore solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect resources distributed across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud-based storage and includes fine-grained restore and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans often envision circumstances that require a quick changeover to a work-at-home environment. Progent's senior disaster recovery preparedness consultants and business continuity consultants can help your business to develop, document and validate a DR/BC strategy that addresses the logistics of switching to telecommuting.
Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager offers a unified platform for safeguarding critical data by controlling on-premises, mobile, and at-home endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and applications. Managed endpoint computers can be user owned or business owned. Network administrators managing the endpoint computers of teleworkers can use Intune to provision and authenticate applications on devices, push patches and certificates, set up policies for accessing information and resources, manage passwords, establish VPN connections, control how teleworkers share information, establish threat protection, verify compliance, and erase sensitive information from lost, stolen or deactivated endpoint devices. Intune works with iOS/iPadOS, Android, Windows, and macOS computers. To find out about Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to manage the endpoint computers of your teleworkers, refer to Intune mobile device management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management product that helps network managers to keep offsite endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management plus VMware's Horizon virtual application delivery platform for access control, app management, and configuration management of endpoint computers. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment via a one-time purchase. Key capabilities of Workspace ONE include fast over-the-air provisioning of out-of-the-box notebooks, quick onboarding of new users, policy setting and enforcement for all categories of endpoints, unifies management reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud-based services. To learn about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote device management consultants.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Charleston, South Carolina company, call
An index of content::
Private Clouds for Small Businesses Consulting
Professionals Private Cloud Hosting
Progent's Private Cloud Hosting and Management outsourcing provides comprehensive hosting of a small company's servers in an environment that gives the highest degree of dependability and scalability and is also easy to move to another host. Progent's Private Cloud Hosting and Management services are based upon mature virtualization platforms that allow small and midsize companies with multi- platform IT systems to economize dramatically on the expense of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class fault tolerance and an unmatched level of vendor independence.
Online Cisco Certified CCIE Small Office IT Outsourcing
Consulting Service Firm Cisco Planning
Progent's Cisco CCIE-certified networking experts have extensive experience helping Internet Service Providers to architect, implement, manage, optimize, and troubleshoot fault-tolerant, scalable network solutions appropriate for public networks.
ProSight Server and Desktop Management On-site Technical Support
ProSight Automatic Patch Management Remote Technical Support
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your business.
Microsoft Windows 2008 R2 Consultant Services
Windows Server 2008 Active Directory Integration
Progent's certified professionals can help you to evaluate the advantages of Windows Server 2008 for your company, develop pilot systems and rollout plans, integrate Windows Server 2008 with your network infrastructure and workload, educate your IT staff how to use new administration utilities, and provide ongoing consulting and technical support via budget-friendly options such as Help Desk service and online technical assistance.
Email Block Lists Consult
ProSight Email Guard Content Filtering Consultancy
Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's ProSight Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall.
Support Outsourcing wi-fi controller
Remote Technical Support prime infrastructure
Cisco's Catalyst Wi-Fi controllers streamline the administration of Wi-Fi networks by unifying the provisioning and management of wireless APs, tuning Wi-Fi throughput by limiting the effect of radio frequency congestion, improving Wi-Fi uptime with fast failover, and hardening data security by identifying threats and filtering network traffic based on user class and location. Progent's Wi-Fi consultants can help your business to configure Cisco wireless LAN controller appliances to manage wireless LANs of any size. Progent can assist you to administer and debug your current Cisco Wi-Fi environment or implement an efficient upgrade to Cisco's latest wireless controller solutions.
Design Dynamics GP 2015 Excel Reports
Open Now Dynamics GP 2015 R2 Integration Consult
Dynamics GP 2015 R2 introduces a new design that enhances cloud integration, supports the most popular smart phones and tablets, allows single sign-on with Azure Active Directory, and strengthens security. Dynamics 2015 R2 also streamlines reporting, incorporates new Workflows, extends the Web Client, and delivers over 100 enhancements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants have the broad technical skills and hands-on experience to address the many technical and business issues involved with deploying and managing Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will optimize the business value of your investment in this mission-critical product.
Engineers Skype for Business Front End Pool Pairing
Engineers Skype for Business PSTN Gateway
Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network calling. Microsoft Lync Server 2010 can enhance the functionality of Microsoft Exchange, SharePoint and Office desktop or Office 365 and streamlines administration through integration with Active Directory. Lync can also cut expenses by doing away with VoIP equipment and subscription services, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified IM and Presence experts offer online and onsite support to help you to manage and repair your existing Lync Server 2010 environment or assess the advantages of upgrading from Lync to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist your organization to plan and carry out a smooth Skype for Business upgrade.
Technology Consulting Firepower NGFW Firewalls
Cisco Firepower NGFW Firewalls Computer Consulting
Cisco's Firepower NGFWs Firewalls provide a significant performance improvement over Cisco's previous-generation ASA 5500-X firewalls and include unified management of advanced security capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can help you to design and execute an efficient migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's subscription-based security services to build and centrally manage IT ecosystems that include branch offices, data centers, private clouds and public clouds.
Urgent Office 365 Portal Onsite Technical Support
Microsoft Office 365 migration PowerShell Online Technical Support
Office 365 is Microsoft's extensive family of client productivity programs and cloud services available on a subscription basis. Office 365 programs and cloud-based services are offered in a variety of product bundles intended for customers from students and home offices to global enterprises. Progent can provide fast and easy online access to consultants with expertise in Microsoft, Mac, iOS, and Android technology. Progent can assist your business to understand the many subscription plans available with Office 365 and configure your information network with Office 365 in a way that delivers top business value. Progent supports multi-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help you to create and manage hybrid solutions that seamlessly combine local and cloud-based resources.
WatchGuard Firebox M370 Firewall Auditor
Cybersecurity Organization WatchGuard Firebox Firewall
Progent offers consulting expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and maintain a WatchGuard Firewall/VPN appliance that fits your network security requirements and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewalls.
Microsoft ISA 2004 Server Computer Consulting
Microsoft Proxy Server Professionals
Progent’s Microsoft certified consultants offer small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include an advanced application-layer aware firewall that can secure your IT network from attack by outside and inside threats. Forefront Threat Management Gateway and ISA Server provide thorough examination of Internet protocols such as Hypertext Transfer Protocol, which allows these products to detect many attacks that can elude traditional firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your network protection through experienced planning and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft engineers can assist you to install Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or migrate from ISA Server to Microsoft Forefront TMG.
Fault-tolerant Failover Clustered Servers Consulting
Expert Microsoft Certified Failover Clustering Windows 2008 Integration Services
The server cluster technology built into the high-end editions of Microsoft Windows Server 2008 has been dramatically re-engineered to streamline the deployment, configuration, and administration of clusters that provide greater levels of network availability, security, efficiency, and flexibility. New or enhanced features include cluster Validation, revamped configuration and installation, unified cluster management, redesigned cluster infrastructure for increased availability, better protection and quorum models, fewer failure points, more storage and RAM capacity, and improvements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help you evaluate the business benefits of Windows clustering, plan and execute a deployment, educate your network support staff to manage your cluster environment, provide continuing consulting and support services, and create and test a business continuity plan.
Microsoft Expert SQL Server 2019 Performance Tuning IT Consulting
SQL Server 2019 Reporting Services Computer Consulting
Progent's Microsoft-certified SQL Server 2019 experts can help your organization to evaluate the business case for migrating to SQL Server 2019 and can deliver fast remote or onsite access to experts in system design and deployment, application programming, SQL Server management, and network security.
Aironet 1800 Access Point Computer Consultants
Top Ranked Aironet Wireless Access Point Consultant
Progent's certified wireless consultants can assist businesses of all sizes to plan, implement, manage and troubleshoot Cisco Aironet Wi-Fi access point solutions to provide the throughput, range, density, expandability, security compliance and ease of management needed for transparent access between Wi-Fi and wired network infrastructure. Progent offers efficient remote and onsite consulting services for end-of-life and current 802.11ac Aironet access points and Progent can assist your business design and maintain wireless solutions that include indoor and outdoor Aironet Wi-Fi access points.
network piloting Lab Consultancy
Business Continuity Testing Services
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center is available for testing mission-critical applications, creating cost-effective system upgrade methodologies, evaluating and optimizing performance, planning or validating business continuity solutions, resolving compatibility issues, and establishing training environments for the latest products and technologies. For Progent clients who lack sufficient in-house resources to assemble proper pilot environments, the lab cuts capital outlay and engineering risk and helps keep critical IT initiatives on schedule.
Progent Management Team Migration Help
Progent Management Team Computer Help
Progent's management team consists of industry professionals with decades of background providing network consulting services, technical support, and strategic IT planning to businesses ranging from startups to Fortune 500 companies. Great service calls for great people, and Progent has assembled a management team that can provide businesses with the top service value in the industry.
High Availability Load Balancing Consultant
Content Delivery Networking Products Technical Support Services
Progent offers fault tolerant load balancing consulting covering network load balancing, load balanced applications, network backbone routing, and content delivery technology including F5 Networks 3DNS. fault tolerant load balancing providers for which Progent offers consulting services include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS.
Windows Server 2012 R2 Multitenancy Consultant
Microsoft Windows Server 2012R2 Online Support Services
Progent's certified consultants can assist you to assess the advantages of Windows Server 2012 R2 for your company, create test environments and rollout strategies, optimize your network infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT support, staff, develop an enterprise-wide security strategy, streamline network administration, assist with application development, and generate and validate a DR/BC plan.
Consultants Windows Server 2012 R2 Active Directory
Windows Server 2012 R2 Clustering Integration Support
Progent's certified consultants can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create test systems and rollout plans, optimize your network infrastructure for local, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT support team, create a corporate-wide security strategy, streamline network management, assist with creating applications, and build and test a DR/BC plan.
Microsoft Office 365 Webinar Specialist
Online Office Outlook Train
Progent provides live online instruction for popular client apps and environments such as Office and Office 365 Excel, Word, Access and Visio plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10. Remote training offers the benefits of conventional in-person seminars, including immediate communication between clients and trainers, but eliminates the costs of transportation and the hassle of trying to accommodate the schedules of many students. Offered to individuals or groups of all sizes, Progent's virtual instruction permits the teacher to conduct the class from an online office while the clients can be dispersed throughout an office or all over the country. Live online learning supports proven learning tools like broadcast white boards, real-time questions, and shared applications. Classes can be short and targeted to specialized subjects or longer in time and wider in scope.
Consultancy Dynamics GP System Migration Planning
Microsoft Dynamics GP System Migration Consultancy
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains ERP software for nearly 20 years and Progent has provided integration, customization, education, and troubleshooting services since the product's debut. Progent offers in-depth support for upgrading legacy Dynamics GP deployments. Progent can help your business to plan, validate, and implement an efficient migration from a a legacy version of GP to the latest version of Dynamics GP.
Consulting Email Bayesian Analysis
Consultant Services ProSight Email Content Filtering Policies
Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall.
Computer Consulting SCDPM 2012 Compliance
Remote Online Troubleshooting SCDPM 2012 and SQL Server
Progent's Microsoft-certified consultants can provide remote or onsite expertise to assist organizations of any size to design, deploy, manage, and repair a backup/restore solution based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier versions of SCDPM or from a different backup/recovery platform, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid environments. Progent offers occasional help for fixing particularly challenging issues, or full project management services. Progent can also assist you to design SCDPM 2012 into an enterprise-class disaster recovery strategy.
CRISC Certified Risk and Information Systems Control Systems Engineer Services
CRISC Certified Risk and Information Systems Control Auditor Professionals
Progent offers the services of a CRISC-certified risk management consultant to assist your company to design and deploy an enterprise risk management strategy following best practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and budgetary guidelines.
Citrix Stage Manager Professionals
Citrix StorageLink Site Recovery Consult
Progent's Citrix consultants can help you to evaluate the strategic benefits of the various versions of Citrix Essentials for Hyper-V, help you to integrate Citrix management tools in your Hyper-V environment, and show you how you can deploy Citrix Essentials for Hyper-V to enhance the performance, availability, consistency, and recoverability of your virtualized network while reducing the cost of resources and operations and streamlining management processes.
SCVMM 2012 Backup and Recovery Remote Troubleshooting
Microsoft Virtual Machine Manager Support
Progent can help businesses of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage, and library resources; plan, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help you to migrate from an older release of SCVMM or from a third-party virtualization management platform, and Progent can help you to optimize and repair your current SCVMM 2012 environment to make sure you realize the highest possible business value.
Server Management Consulting Services
Mission Critical IT Applications Integration Support
With virtual servers, businesses can run multiple virtual servers on a single physical server. Virtual server technology allows companies to enjoy all the advantages of server segmentation, while avoiding the expense associated with purchasing additional server hardware. Virtual servers are the enabling technology for private clouds, which offer major benefits including lowering the costs of capital equipment, datacenter facilities, and management while enhancing information security, system availability, and disaster recovery. Other useful server management options include server monitoring software, Microsoft WSUS, and remote system management cards. Progent's professional server management consultants can help you with all aspects of server consolidation and management to enable your company to contain costs and save time.
Microsoft Exchange Server 2007 Remote Support
Urgent Exchange Server 2016 IT Consulting
Progent's Microsoft-certified consultants have 20 years of background planning, installing, and maintaining messaging systems for companies in the and across the United States. Progent offers affordable Microsoft Exchange Servers consulting support to ensure that your email system features protection, high uptime, easy connectivity for remote and wireless users, efficient administrative tools, and seamless integration with telecommunications. Progent offers consulting and support services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013 Server, Exchange 2010 Server, Exchange 2007, Microsoft Exchange 2003 Server, and MS Exchange 2000. Progent can also assist small or mid-size businesses to upgrade to Microsoft Exchange 2016 or Exchange 2013.
IT Services for Network Service Providers Specialist
Consulting for IT Service Providers Specialists
Progent's Support Program for IT Service Firms lets you take advantage of Progent's information technology engineers while retaining your own service brand as a seamless arm of your IT services staff.
Windows Server 2016 Failover Clusters Online Technical Support
Windows Server 2016 Integration Network Consulting
Progent's Windows Server 2016 disaster recovery experts can assist you to design a disaster recovery solution built around Microsoft's most advanced Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity hardware, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for easy, economical creation of a failover cluster quorum witness.
Exchange 2007 Technology Consulting Services
Exchange Server 2007 IT Consultants
Progent's Microsoft-certified consultants have 20 years of experience planning, installing, and maintaining messaging solutions for companies in the and across the United States. Progent provides affordable Microsoft Exchange Servers consulting support to ensure that your email environment offers protection, high uptime, easy connectivity for remote and wireless users, time-saving administrative tools, and productive integration with telephony. Progent offers expertise and support services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013 Server, Microsoft Exchange 2010 Server, Microsoft Exchange 2007 Server, Microsoft Exchange 2003, and Microsoft Exchange 2K. Progent can also assist small or mid-size businesses to migrate to MS Exchange 2016 or MS Exchange 2013.
MOM 2000 Case Study
Operations Manager Case Study
Before Progent’s MOM-based solution, network problems were approached reactively, after workers complained about them. With the benefit of proactive, computer generated warnings and trend reports created by MOM, Progent can now ward off system issues before they grow to be serious enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can resolve incipient problems before customers know that the problems are there. Progent has background with Microsoft Operations Manager 2005 and MOM 2000 to provide small company IT systems enterprise-class availability, security and performance.
Integration Microsoft Exchange Cluster
Computer Engineer Clustered Windows
Progent offers Windows 2003 Cluster Server assistance to help your company utilize zero-downtime server clusters that can provide 100% uptime. Clustered Windows servers for high-availability networks include Microsoft Windows Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Cluster. By assisting you t build high availability server clustering environments powered by Microsoft Windows Server Cluster 2003, Progent’s Certified Windows experts ensure that your zero-downtime server clusters are configured to maximize the business value of your IT network.
Problem Escalation Through Teamwork Technology Consulting
24-7 Best Practices Computer Service Companies
Progent’s team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, in the trenches of IT service, performing a broad range of technical tasks for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This means that you get not only expert technical skills, but also a support engineer with proven approaches for applying computer knowledge to solve real-world network problems rapidly.
Cisco Firepower URL Filtering Support Outsourcing
Firepower Services Online Technical Support
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement compared to Cisco's popular ASA 5500-X firewalls and include unified control of modern cybersecurity features like application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can assist your organization to design and execute a smooth migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's security services to create and centrally manage network environments that span branch offices, data centers, private clouds and public clouds.
Windows 10 Configuration Technical Consultant
Installation Windows 10 Compatibility Testing
Progent's Microsoft-certified consultants can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Online and on-premises evaluation and migration support for Windows 10 available from Progent's consultants include Return on Investment estimates, project coordination, compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid solutions, mobile device management, teleworker connectivity, data and identity security, automated deployment and administration, infrastructure design, wired/wireless convergence, business continuity planning, group and personal training for IT support staff and users, and ongoing Call Center support services.
Immediate Microsoft Certified ISA 2004 Server Information Technology Consulting
Internet Security and Acceleration Server Integration Support
Progent's Microsoft-certified ISA Server consulting experts have long experience configuring ISA Server-based security solutions for IT networks with many offices, remote workers, and mission-critical eCommerce applications. Progent's ISA Firewall consultants can assist your small business in designing and deploying an installation of ISA 2000 Server or ISA 2004 Server that supports your network security needs without adversely limiting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Microsoft SQL Server 2014 Support
Network Consultant Microsoft SQL Server 2016
Progent’s Microsoft certified consultants can offer small and medium size businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the speedy creation of enterprise-class business applications that offer your business a competitive edge. SQL Server provides built-in support for XML and can query across the Internet and outside the firewall. In addition to providing consulting, maintenance and problem solving services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your IT system. Progent can also help you upgrade from earlier versions of SQL Server to SQL Server 2005.
Network Security Test Juniper SA700 SSL VPN
Juniper SSL Router Network Intrusion Penetration Testing
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
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