For small and midsize businesses in Charleston South Carolina, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISSP and CISM-accredited security engineers to handle high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to solve most network problems rapidly. This reduces immediate costs since service calls require fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and related losses stemming from business discontinuity, upset clients, idle workers, and distracted management.
Progent's billing model for online support is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many remote support firms, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where speedy. minor repairs manage to end up as major bills. Progent's penchant for disposing of problems efficiently translates into your business spending less money.
Progent's Remote Technical Support Technologies
Over time, Progent has developed a set of optimized tools and proven methodologies which ensure the maximum level of efficiency for online technical support and troubleshooting for small business information systems. Progent offers secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to connect to your system without violating network security.
Progent's advanced technical support database application stores extensive histories for all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of all help rendered to every Progent client by every Progent engineer. This history of problems and repairs is organized as a readily accessible support database that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft permit access to other massive technical knowledge bases and permit priority response from manufacturers' internal support staff with the result that Progent's remote service specialists can arrive at the most efficient resolutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone support in Charleston South Carolina or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's online support engineers have credentials in an extensive set of technologies. This wide range of technical skills permits Progent's consultants to tackle practically any emergency that may crop up in a small company information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To support clients with mixed-operating system networks, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical services provided by Progent to small businesses in Charleston include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad range of computer technology such as network architecture, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified management, and migration from legacy systems to the latest MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online assistance for resolving problems within UNIX/Linux systems powered by popular versions of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most intractable issues surrounding network planning, deployment, administration, security, and problem solving. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or identifying program patches. CCIEs represent an exceptional cost-effectiveness since their depth of expertise allows them to find solutions for even the most intractable problems quickly. In many instances, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few consulting providers make CCIEs accessible to support small and medium sized businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can get timely support for complex network problems that are impacting business productivity but are beyond the comfort zone of your regular network service personnel. Progent's Cisco-qualified CCIE support experts can communicate with your network using advanced remote troubleshooting tools in order to provide quick, safe, and economical analysis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist you with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of online PC desktop support and troubleshooting services such as Windows 7 migration support, moving to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISSP and ISSAP security engineers can provide a variety of security services to improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your business to clean up rapidly after a damaging breach. Security consulting services available from Progent cover in depth network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm assaults; installing firewalls; designing secure architectures for off-site and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help organizations of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises resources along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the services of seasoned online consulting experts for contract IT projects that small companies frequently request. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows customers to complete critical projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Charleston South Carolina Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center service options for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk support services are a convenient solution for small businesses who don't have the resources to create an internal Help Desk Call Center but who require fast access to an effective Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting services can support you in building an effective new Help Desk Call Center or enhancing your existing organization, selecting or modifying Help Desk Call Center software to meet the unique demands of your corporation, or adding temporary online staff to supplement your in-house Help Desk Call Center team to handle unusually busy events like software transitions, major updates, or rolling out new applications.
Progent's Help Desk team of seasoned information technology professionals provides your computer users in Charleston South Carolina fast assistance from a reliable support group with substantial experience providing telephone-based consulting and online troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a major contributor to business productivity, and Progent's goal is to solve instead of just track IT issues.
Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group provides remote professional consulting support and training in special business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Word, and MS Excel. To learn additional information about Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac experts can nurture the imaginative elements of Macintosh systems by providing phone-based consulting services and education in imaging, audio, and video. Progent's consultants offer assistance in a variety of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio/video or establishing an audio/video post production facility.
Remote Network Monitoring Services
Progent can provide businesses in Charleston South Carolina online computer system monitoring support centered around Microsoft Operations Manager network monitoring, customized by Progent to fit your business so that your network support is proactive and automated. By exposing possible issues before they expand into full-scale emergencies, system monitoring can avoid disruptive and costly service crises. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that support a variety of operating systems.
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State