For small and midsize businesses located in Charleston South Carolina, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to handle advanced security design and business continuity preparedness.
Progent's online support engineers represent excellent leverage because they are equipped with the real-world background and the sophisticated tools to resolve most information system problems rapidly. This lowers immediate costs since service calls require fewer billable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally with indirect costs by minimizing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the services that you actually get. Unlike typical online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing save you from situations where quick solutions somehow end up as major invoices. Progent's penchant for dealing with problems quickly results in your business conserving money.
Progent's Remote Support Tools
Over the years, Progent has fine tuned an array of customized technologies and field-proven processes that allow the highest degree of efficiency for remote help and repair for small business computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access allows the staff of Progent's Technical Response Center to access your company's environment remotely without breaching network security.
Progent's proprietary customer support database system includes detailed documentation describing the service that Progent's customers have received. Progent's staff service personnel have access to the specifics of support delivered to every client by any engineer. This database of problems and repairs is structured as a conveniently retrievable proprietary database that permits Progent's remote support engineers to communicate their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft make available additional massive support knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's online service specialists can determine the most efficient resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Charleston South Carolina or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's phone-based network support professionals offer advanced credentials in an extensive array of technologies. This wide range of technical skills enables Progent's consultants to address virtually any problem likely to take place in a small company network. Credentials awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Professional.
To support businesses with multi-OS networks, Progent also provides the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based support available from Progent to clients in Charleston include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide array of computer technology such as system architecture, messaging systems, system and operational security, UNIX and Windows coexistence, virtual server technologies for server economization and simplified administration, and transitioning from legacy applications to current MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency remote help for troubleshooting anomalies affecting UNIX/Linux networks based on popular variants of UNIX including:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for networking engineers, and certifies an individual's network technology knowledge at the master level. Cisco qualified CCIEs know how to resolve the most stubborn problems surrounding network planning, integration, maintenance, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network management tools and coming up with alternate approaches or locating software updates. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of experience permits them to solve the most complex problems rapidly. In many instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a CCIE can fix in minutes.
Few support organizations make CCIEs available to help small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can receive immediate assistance for complex network infrastructure problems that are lowering business productivity but are not within the scope of your local IT service resources. Progent's Cisco CCIE support experts can connect to your computer system using sophisticated on-line troubleshooting tools in order to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling selection of networking devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as VPN technology.
Certified MS Windows Experts
Progent's Microsoft-premier online support professionals can provide computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can assist your company with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of remote desktop consulting and support services including Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of security services to improve the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist you to recover quickly after a damaging penetration. Security consulting services available from Progent include: thorough security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; installing firewalls; establishing safe techniques for off-site and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for special projects that small companies frequently request. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows clients to complete major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Charleston South Carolina Business Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center support services are intended for smaller businesses who lack the budget to support an internal Help Desk Call Center but who need fast response from an efficient Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can support you in creating an effective new Help Desk Call Center or revamping your existing organization, selecting or modifying Help Desk software to handle the special needs of your corporation, or providing occasional online staff to reinforce your existing Call Center group to handle unusually busy events like software migrations, major updates, or installing new business software.
Progent's Help Desk team of veteran information technology experts gives your computer users in Charleston South Carolina fast contact with an effective network service group with years of background delivering telephone-based help and online repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk the reputation as a key enabler of business efficiency, and Progent's intent is to resolve instead of merely report network problems.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Team offers online and in-depth consulting support and training in special business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, programming, and education for familiar Microsoft business applications including CRM, MS Project, MS Office Word, and MS Excel. To learn more information about Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac professionals can support the artistic components of Macintosh environments by providing phone-based consulting services and training in imaging, sound, and video. Progent's consultants can provide help in a variety of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures such as capturing or digitizing audio or video or integrating an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Charleston South Carolina online network and server monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so that your network support is proactive and automated. By uncovering possible trouble spots before they cause downtime, proactive monitoring can head off stressful and costly information system breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a combination of OS platforms.
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State