UNIX and Linux Remote Technical Support for

For small and midsize businesses in Charleston South Carolina, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and business continuity preparedness.

Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated technology to solve the majority of network issues rapidly. This lowers direct expenses because service calls accumulate a smaller number of billable minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits even more in incidental expenses by minimizing or avoiding network outages and related losses resulting from business disruption, upset customers and vendors, idle workers, and distracted executives.

Progent's billing policy for online support is designed to get the most out of your IT service investment. Progent charges per minute for phone assistance, so you owe only for the support that you actually get. Unlike typical online service firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and clean model for billing do away with scenarios where quick repairs somehow end up as large bills. Progent's penchant for disposing of problems efficiently translates into your company conserving cash.

Progent's Remote Service Tools
Through years of experience, Progent has developed an arsenal of customized technologies and proven processes which promote the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize business computer networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to link to your company's system remotely without breaching corporate security.

Progent's sophisticated technical support database application keeps thorough records for the support that Progent's clients have received. Progent's staff consultants have access to the records of services rendered to each Progent customer by every consultant. This history of issues and solutions is organized as a readily retrievable internal knowledge base that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to manufacturers' in-house support staff so Progent's online consulting specialists are able to determine optimal resolutions in the least time.

Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Charleston South Carolina or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's phone-based network support engineers offer certified skills in a comprehensive array of products and technologies. This broad scope of capability allows Progent's consultants to handle almost any problem that may occur in a small or midsize business network. Certificates held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help clients with mixed-OS environments, Progent also offers the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical services Offered by Progent to clients in Charleston include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a broad range of computer technology such as system infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux environments. Progent's group-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.

  Progent's UNIX and Linux consultants can provide urgent phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most stubborn issues surrounding network infrastructure design, deployment, administration, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs provide exceptional cost-effectiveness because their broad expertise allows them to fix the most intractable problems rapidly. In many instances, less seasoned service providers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few consulting providers make CCIEs available to help small and mid-size businesses. Progent offers quick telephone access to a CCIE so you can receive immediate help for complex network infrastructure problems that are impacting business efficiency but are not within the scope of your ordinary network service resources. Progent's Cisco-qualified CCIE support experts can connect to your computer system using sophisticated on-line troubleshooting tools in order to provide fast, safe, and economical analysis and repair. Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network solutions.

• Certified Microsoft Windows Support
  Progent's Microsoft-certified online service engineers can provide network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can assist your company with a wide range of platform support services such as Microsoft Windows Server 2022 solution design and integration support, Windows Server 2019 expertise, Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2016 migration support, SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business migration support, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a full array of remote PC desktop support services including Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Certified System Security Experts
  Progent's certified CISM and CISSP network security consultants can provide a range of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help you to recuperate quickly following a serious penetration. Security consulting services available from Progent cover in depth security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after malicious attacks; configuring firewalls; building secure architectures for off-site and mobile communication; guarding your messaging infrastructure against spam and directory harvest attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online consulting support to help companies of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.

• Call Center Services
  Progent's Help Desk Call Center support alternatives for small and midsize companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk services are designed for smaller organizations who lack the resources to build and maintain an internal Help Desk Call Center but who require quick communication with a reliable Call Center with proficient telephone support plus the available expertise to escalate complex tasks to advanced engineers.

  Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or revamping your current organization, evaluating or modifying Help Desk Call Center software to handle the particular demands of your company, or providing occasional online personnel to supplement your existing Help Desk team to deal with high-demand situations like software transitions, mass updates, or rolling out new business software.

  Progent's Help Desk staff of seasoned network experts provides your computer users in Charleston South Carolina instant assistance from a dependable technical support group with substantial background providing phone support and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a solid driver of company productivity, and Progent's target is to resolve and not just report IT problems.

• Applications Support: Training, Development, and Troubleshooting
  Progent's Applications Consulting Group offers remote advanced consulting expertise and education in specific business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Word, and MS Office Excel. To read additional information about Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Apple Mac experts can support the creative aspect of Macintosh systems by providing phone-based consulting support and education in imaging, sound, and video. Progent's support professionals can provide expertise in a large selection of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio or video or establishing an audio/video production studio.

  Remote Network Monitoring Support
  Progent offers companies in Charleston South Carolina remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your IT support is proactive rather than reactive. By exposing possible trouble spots before they evolve into network outages, system monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that incorporate multiple platforms.

South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.