For small companies in Charleston South Carolina, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's online support engineers represent excellent value due to the fact that they have the practical background and the advanced tools to resolve the majority of information system issues rapidly. Efficient support lowers immediate costs because service calls take up fewer billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company benefits even more with incidental costs by reducing or eliminating system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for online help is designed to maximize the impact of your network support dollar. Progent bills by the minute for phone assistance, so you are charged only for the support that you actually get. In contrast to many remote service companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate situations where quick solutions manage to turn into major tabs. Progent's penchant for dealing with problems efficiently translates into your company spending less cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed an array of optimized technologies and field-tested methodologies that promote the maximum degree of effectiveness for remote technical support and repair for small and midsize business information systems. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to connect to your environment remotely without breaching network security.
Progent's proprietary technical support reporting application keeps thorough documentation of the support that Progent's customers have received. Progent's staff consultants have the benefit of the records of assistance provided to each client by any Progent consultant. This history of issues and resolutions is organized as an easily exploitable proprietary knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft permit access to other massive technical support knowledge bases and permit fast access to manufacturers' in-house product engineers with the result that Progent's online service experts can determine the most efficient resolutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in Charleston South Carolina or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's phone-based technical support engineers offer advanced credentials in an extensive set of disciplines. This breadth of technical skills permits Progent's consultants to handle almost any problem likely to take place in a small or midsize business information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To help businesses with mixed-operating system environments, Progent also offers access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Online technical support services Offered by Progent to customers in Charleston include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a wide array of computer technology such as network infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server economization and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux solutions. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent remote help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure consultants, and certifies an individual's technical knowledge at the expert level. Cisco qualified CCIEs can deal with the most stubborn challenges encountered in network infrastructure design, deployment, management, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and developing workarounds or locating program updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their deep experience allows them to find solutions for the most difficult problems rapidly. In common cases, less qualified engineers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support providers make Cisco CCIEs available to support small and medium sized companies. Progent offers quick phone contact with a Cisco-qualified CCIE so you can get timely support for serious network infrastructure problems that are lowering business productivity but are beyond the scope of your ordinary network support group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your computer system by means of advanced on-line troubleshooting technology in order to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading family of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Support
Progent's Microsoft-expert online service engineers can deliver network problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 design and configuration, Microsoft Teams expertise, Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of online PC desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Experts
Progent's qualified CISSP and ISSAP network security consultants offer a variety of system protection solutions to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist your company to recuperate rapidly following a serious penetration. Security services offered by Progent include: comprehensive security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; building safe architectures for remote and mobile access; guarding your messaging infrastructure from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize local resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small businesses frequently request. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Charleston South Carolina Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center service options for small and midsize businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Call Center support services are a convenient solution for small businesses who lack the resources to build and maintain an in-house Help Desk but who require quick access to a dependable Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the leading PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting services can guide you in building an efficient new Call Center or revamping your current one, selecting or enhancing Help Desk software products to address the unique requirements of your business, or adding occasional phone support staff to reinforce your existing Call Center group to deal with high-demand scenarios such as software migrations, major upgrades, or rolling out new applications.
Progent's Call Center staff of seasoned information technology consultants offers your workers in Charleston South Carolina rapid communication with an effective technical support resource with extensive background delivering telephone-based support and remote repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a major contributor to business productivity, and Progent's intent is to resolve and not just record IT problems.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Group provides remote advanced consulting expertise and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, MS Office Word, and Excel. To find out additional information concerning Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the artistic facets of Macintosh systems by providing phone-based consulting services and training in graphics, audio, and motion video. Progent's consultants offer help in a variety of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio or video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Charleston South Carolina remote network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your IT maintenance is proactive rather than reactive. By detecting possible problems before they evolve into downtime, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks powered by multiple operating systems.
To contact Progent about emergency remote help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State