For small and midsize companies in Charleston South Carolina, Progent provides technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging connectivity problems, plus the services of CISSP-certified security engineers to handle high-level security design and business continuity planning.
Progent's remote technical support engineers represent exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve the majority of network issues quickly. Efficient support reduces immediate costs since solutions take up a smaller number of chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your company benefits even more in indirect expenses by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you pay only for the support that you receive. Unlike many remote support organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with situations where fast repairs manage to end up as large bills. Progent's skill at dealing with technical issues quickly translates into your company saving cash.
Progent's Online Support Technologies
Through years of experience, Progent has developed a collection of optimized tools and proven processes which permit the highest degree of efficiency for remote technical support and repair for small and midsize company information systems. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access enables the consultants of Progent's online support team to access your system remotely without violating network security.
Progent's powerful customer support reporting system includes thorough histories for the support that Progent's clients have received. Progent's staff engineers have access to the details of all help rendered to each client by every Progent consultant. This history of anomalies and responses is structured as a readily searchable proprietary knowledge base that allows Progent's online technical engineers to share their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and allow fast response from vendors' in-house support staff so Progent's online service experts are able to determine the best resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Charleston South Carolina or to find out more about Progent's phone support programs, call Progent at
Remote Support Services Provided by Progent
Progent's phone-based support engineers offer advanced credentials in a comprehensive array of technologies. This wide range of capability allows Progent's consultants to handle practically any crisis that may occur in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To support businesses with multi-OS networks, Progent also offers the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote technical support services provided by Progent to small businesses in Charleston include:
Progent's UNIX/Linux consultants can offer emergency remote help for resolving problems within UNIX/Linux systems powered by leading versions of UNIX including:
Progent in addition can deliver a broad array of online PC desktop services including Microsoft Windows 7 integration, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
Progent's shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting support can guide you in building an effective new Help Desk Call Center or improving your existing organization, identifying or modifying Help Desk Call Center application software to handle the special requirements of your business, or providing temporary online personnel to work with your internal Call Center group to deal with demanding scenarios such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk team of veteran information technology experts provides your workers in Charleston South Carolina fast assistance from an efficient support group with substantial background offering telephone-based help and online troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a major contributor to business success, and Progent's goal is to resolve rather than just annotate IT issues.
Progent's Mac experts can promote the artistic aspect of Apple Mac computing by providing phone-based help services and education in graphics, sound, and video. Progent's consultants offer assistance in a large selection of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special procedures like capturing or digitizing audio or video or establishing an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Charleston South Carolina online network and server monitoring support based on MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your network support is proactive and automated. By uncovering potential problems before they evolve into full-scale emergencies, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments based on a variety of operating systems.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
|Charleston||460 King Street, Suite 200
Charleston, SC 29403
|(843) 628-5009||Charleston Network Support Services|
|Spartanburg||2040 B South Church Street
Spartanburg, SC 29306
|(864) 641-6001||Spartanburg Network Support Services|