For small and midsize businesses in Charleston South Carolina, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated technology to solve the majority of network issues rapidly. This lowers direct expenses because service calls accumulate a smaller number of billable minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits even more in incidental expenses by minimizing or avoiding network outages and related losses resulting from business disruption, upset customers and vendors, idle workers, and distracted executives.
Progent's billing policy for online support is designed to get the most out of your IT service investment. Progent charges per minute for phone assistance, so you owe only for the support that you actually get. Unlike typical online service firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and clean model for billing do away with scenarios where quick repairs somehow end up as large bills. Progent's penchant for disposing of problems efficiently translates into your company conserving cash.
Progent's Remote Service Tools
Through years of experience, Progent has developed an arsenal of customized technologies and proven processes which promote the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize business computer networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to link to your company's system remotely without breaching corporate security.
Progent's sophisticated technical support database application keeps thorough records for the support that Progent's clients have received. Progent's staff consultants have access to the records of services rendered to each Progent customer by every consultant. This history of issues and solutions is organized as a readily retrievable internal knowledge base that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to manufacturers' in-house support staff so Progent's online consulting specialists are able to determine optimal resolutions in the least time.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Charleston South Carolina or to learn more about Progent's phone support programs, call Progent at
Online Technical Services Available from Progent
Progent's phone-based network support engineers offer certified skills in a comprehensive array of products and technologies. This broad scope of capability allows Progent's consultants to handle almost any problem that may occur in a small or midsize business network. Certificates held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help clients with mixed-OS environments, Progent also offers the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services Offered by Progent to clients in Charleston include:
Progent's UNIX and Linux consultants can provide urgent phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Progent also can deliver a full array of remote PC desktop support services including Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or revamping your current organization, evaluating or modifying Help Desk Call Center software to handle the particular demands of your company, or providing occasional online personnel to supplement your existing Help Desk team to deal with high-demand situations like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk staff of seasoned network experts provides your computer users in Charleston South Carolina instant assistance from a dependable technical support group with substantial background providing phone support and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a solid driver of company productivity, and Progent's target is to resolve and not just report IT problems.
Progent's Apple Mac experts can support the creative aspect of Macintosh systems by providing phone-based consulting support and education in imaging, sound, and video. Progent's support professionals can provide expertise in a large selection of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio or video or establishing an audio/video production studio.
Remote Network Monitoring Support
Progent offers companies in Charleston South Carolina remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your IT support is proactive rather than reactive. By exposing possible trouble spots before they evolve into network outages, system monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that incorporate multiple platforms.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
City | Address | Phone | Link |
Charleston | 460 King Street, Suite 200 Charleston, SC 29403 United States |
(843) 628-5009 | Charleston Network Support Services |
Spartanburg | 2040 B South Church Street Spartanburg, SC 29306 United States |
(864) 641-6001 | Spartanburg Network Support Services |