Immediate Remote Help for Charleston South Carolina UNIX or Linux NetworksFor small and midsize businesses located in Charleston South Carolina, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISSP-accredited security engineers to handle high-level security design and disaster recovery planning.

Progent's online support engineers represent exceptional leverage because they are equipped with the practical experience and the sophisticated tools to solve most network issues rapidly. Efficient support lowers direct costs because solutions require fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company saves additionally in indirect costs by minimizing or eliminating system outages and associated losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to many remote service companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and simple model for billing prevent situations where quick fixes manage to end up as big bills. Progent's penchant for dealing with technical issues efficiently results in your company spending less money.

Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned an array of optimized technologies and field-proven processes which promote the highest degree of efficiency for online engineering help and troubleshooting for small and midsize business information systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity permits the consultants of Progent's online support team to connect to your company's environment remotely without breaching network security.

Progent's proprietary service reporting system maintains comprehensive documentation describing all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of assistance provided to each Progent client by every engineer. This archive of trouble tickets and resolutions is stored as an easily retrievable internal knowledge base that permits Progent's online technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's online service experts can determine the most efficient solutions quickly.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Charleston South Carolina or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.

Remote Technical Services Offered Progent
Progent's online support engineers have advanced credentials in an extensive set of technologies. This breadth of IT skills enables Progent's consultants to manage practically any crisis that may occur in a small or midsize business information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.

To provide assistance to customers with multi-platform environments, Progent also offers the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote technical services Offered by Progent to small businesses in Charleston include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of computer technology including network architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and simplified management, and transitioning from legacy systems to current MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving network issues promotes fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX/Linux support engineers can offer urgent remote help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Charleston South CarolinaThe Cisco CCIE certification is the top accreditation for network infrastructure consultants, and indicates a person's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve the most difficult problems surrounding network planning, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management utilities and coming up with workarounds or locating program patches. CCIEs are an exceptional cost-effectiveness since their broad experience permits them to find solutions for the most intractable problems rapidly. In many cases, less experienced engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few consulting firms make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can get urgent support for severe network problems that are hurting worker efficiency but are outside the scope of your regular IT support group or consultant. Progent's Cisco CCIE engineers can interface to your environment by means of advanced on-line support tools to provide efficient, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.

  • Certified Microsoft Windows Experts
    Microsoft Windows Support for Charleston South CarolinaProgent's Microsoft-expert online service experts offer network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a wide variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration support, SharePoint 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a wide range of remote PC desktop support services including Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified System Security Engineers
    CISSP Premier Network Security Engineers for Charleston South CarolinaProgent's accredited CISM and CISSP network security consultants offer a variety of system protection solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your company to recover quickly following a damaging breach. Security support services offered by Progent include: thorough network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; designing safe techniques for remote and mobile connectivity; protecting your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting services to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize physical resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects that small companies frequently request. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special fields of information technology enables clients to complete major projects economically and on time. Progent's special remote engineering solutions include:
  • Call Center Services
    Progent's Help Desk Call Center service offerings for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are well suited for small organizations who lack the money or time to assemble and manage an internal Help Desk Call Center but who want fast access to a reliable Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced consultants.

    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk consulting support can assist you in building an effective new Help Desk Call Center or improving your established one, identifying or enhancing Call Center application software to meet the unique needs of your corporation, or adding temporary online personnel to supplement your existing Help Desk team during demanding events such as software migrations, mass updates, or installing new applications.

    Progent's Help Desk team of seasoned information technology experts provides your workers in Charleston South Carolina immediate contact with an effective technical support group with extensive background delivering phone consulting and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk recognition as a crucial contributor to company success, and Progent's target is to resolve and not just document IT issues.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply online advanced engineering expertise and education in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and MS Office Excel. For additional information about Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Apple Mac consultants can nurture the artistic aspect of Mac systems by delivering phone-based consulting support and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio/video or setting up an audio/video production lab.

    Online Network Monitoring Support
    Progent can provide businesses in Charleston South Carolina online computer system monitoring support based on MS Operations Manager network monitoring, enhanced by Progent for your environment so that your IT maintenance is proactive and automated. By spotting looming trouble spots before they expand into downtime, system monitoring can avoid disruptive and costly service failures. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate a variety of OS platforms.

How Your Charleston South Carolina Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent.

South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.

Onsite IT Consulting
Progent locations in South Carolina State

City Address Phone Link
Charleston 460 King Street, Suite 200
Charleston, SC 29403
United States
(843) 628-5009 Charleston Network Support Services
Spartanburg 2040 B South Church Street
Spartanburg, SC 29306
United States
(864) 641-6001 Spartanburg Network Support Services




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    Small to mid-sized businesses can now enjoy all the benefits of Microsoft Operations Manager and also have fast access to Progent's Microsoft and Cisco certified IT support professionals. With Progent's economically priced network service programs, mid-size organizations can select a simple co-sourcing package built around Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide small business information systems enterprise-class availability, protection and productivity.

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    Progent's ProSight Email Guard uses the technology of leading data security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter.

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    Progent's Microsoft certified consultants offer a range of consulting services for Microsoft Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft financial platform and business management tool built, like all Microsoft accounting solutions, on the scalable and popular foundation of Microsoft Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting products in the Dynamics GP/Great Plains line, provides an affordable solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Dynamics GP is easy to deploy and integrate, and with its segmented approach you can purchase only the functions you currently require, with the option to add users and enlarge capabilities when necessary. Progent's Dynamics GP Software support engineers can show you how to deploy, customize and manage Dynamics GP 2010 as well as older versions of Microsoft Dynamics GP/Great Plains.

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