For small businesses located in Charleston South Carolina, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity preparedness.
Progent's remote technical support services offer excellent value due to the fact that they have the real-world background and the sophisticated technology to resolve most information system problems rapidly. Efficient support lowers immediate costs since service calls accumulate fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company benefits even more in indirect costs by minimizing or avoiding system outages and related costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you receive. Unlike typical online support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor fixes somehow turn into large bills. Progent's penchant for handling problems efficiently translates into your company conserving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned a set of optimized tools and proven methodologies which allow the maximum level of effectiveness for remote engineering help and troubleshooting for small and midsize company IT systems. Progent offers secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity permits the engineers of Progent's online support team to link to your network without breaching system security.
Progent's advanced service reporting application keeps extensive documentation of all service that Progent's clients have been provided. Progent's team consultants have access to the specifics of support delivered to every Progent customer by every Progent engineer. This history of problems and fixes is structured as a readily retrievable proprietary database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick response from manufacturers' internal product engineers with the result that Progent's online service specialists are able to arrive at the most efficient solutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Charleston South Carolina or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's phone-based network support engineers offer advanced credentials in an extensive array of technologies. This broad range of technical skills permits Progent's engineers to handle practically any emergency likely to crop up in a small or midsize business information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To help customers with multi-platform networks, Progent also offers access to engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services Offered by Progent to small businesses in Charleston include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide range of computer technology such as system architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from older systems to current Windows or Linux-based environments. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for diagnosing problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the premier recognition for networking consultants, and certifies a person's network technology skills at the master level. Cisco qualified CCIEs know how to handle the most stubborn problems surrounding network planning, integration, management, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying program patches. CCIEs are an exceptional cost-effectiveness because their broad expertise enables them to find solutions for even the most intractable problems quickly. In common cases, less experienced engineers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes.
Few consulting organizations make CCIEs available to assist small and medium sized businesses. Progent offers quick phone access to a Cisco-qualified CCIE so your company can receive urgent assistance for severe network issues that are hurting worker productivity but are beyond the scope of your regular network support providers. Progent's CCIE support experts can communicate with your network via state-of-the-art on-line support tools in order to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's popular selection of infrastructure products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus VPN solutions.
Certified Microsoft Windows Support
Progent's Microsoft-certified online service professionals offer computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can assist you with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 integration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of online desktop support services such as Windows 7 migration, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of security solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up quickly after a serious breach. Security services offered by Progent include: comprehensive security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious attacks; setting up firewalls; building safe techniques for remote and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help companies of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize local IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small businesses often need. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables customers to execute major projects economically and on time. Progent's special online consulting services include:
How Your Charleston South Carolina Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk programs for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center support services are designed for smaller businesses who lack the money or time to assemble and manage an in-house Call Center but who want fast response from an efficient Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting support can support you in establishing an effective new Help Desk or revamping your current organization, selecting or enhancing Call Center software to address the unique demands of your business, or adding occasional phone support staff to reinforce your existing Call Center team to handle demanding events like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran network consultants offers your computer users in Charleston South Carolina immediate communication with an efficient network service group with extensive background offering telephone-based help and online repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center recognition as a significant driver of business productivity, and Progent's target is to fix rather than just document IT issues.
Applications Support: Training, Development, and Integration
Progent's Applications Consulting Team can supply phone-based professional engineering expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. To learn more information about Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the imaginative elements of Macintosh computing by providing remote help support and education in imaging, sound, and video. Progent's support professionals can provide help in a large selection of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio or video or setting up an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Charleston South Carolina online computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so that your IT support is proactive rather than reactive. By exposing looming trouble spots before they cause full-scale emergencies, remote monitoring can head off stressful and costly network failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems powered by a variety of platforms.
To get in touch with Progent about urgent remote help with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State