Immediate Online Help for Charleston South Carolina UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies located in Charleston South Carolina, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and disaster recovery preparedness.

Progent's online support services offer exceptional leverage due to the fact that they have the real-world background and the sophisticated technology to resolve the majority of information system issues rapidly. Efficient support lowers direct costs because service calls accumulate a smaller number of chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves even more with incidental costs by reducing or avoiding system outages and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management.

Progent's pricing policy for remote support is structured to maximize the impact of your network support dollar. Progent charges by the minute for phone consulting, so you pay only for the support that you actually get. Unlike many online support organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing avoid situations where fast repairs somehow turn into large invoices. Progent's penchant for dealing with problems quickly translates into your company spending less cash.

Progent's Remote Support Tools
Through years of experience, Progent has developed an arsenal of optimized technologies and field-tested methodologies that ensure the highest degree of efficiency for online technical support and troubleshooting for small and midsize company information systems. Progent provides safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to communicate with your environment without violating corporate security.

Progent's advanced customer support database system maintains thorough records for all service that Progent's clients have received. Progent's authorized service personnel have access to the details of services delivered to each customer by any Progent consultant. This database of anomalies and responses is structured as a quickly accessible internal knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's remote service specialists can find the best resolutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Charleston South Carolina or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, go to Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's online technical support engineers possess credentials in a comprehensive array of products and technologies. This broad range of capability enables Progent's engineers to manage practically any emergency that may crop up in a small or midsize company network. Certifications awarded to Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.

To provide assistance to businesses with multi-OS networks, Progent also provides access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Online technical support services Offered by Progent to companies in Charleston include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad range of computer technology including system infrastructure, email systems, network and process security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and simplified management, and migration from legacy systems to current Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX and Linux consultants can provide urgent online help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco CCIE for Complex Network Troubleshooting
    Cisco CCIE Consultants for Charleston South CarolinaThe Cisco Certified Internetwork Expert credential is the premier accreditation for network consultants, and validates an individual's technical knowledge at the expert level. CCIEs can resolve the most difficult challenges associated with network planning, deployment, administration, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or identifying software updates. CCIEs represent an exceptional value since their depth of expertise permits them to fix even the most intractable problems rapidly. In many instances, less experienced service providers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few support providers make Cisco CCIEs available to assist small and medium sized businesses. Progent offers fast telephone access to a Cisco CCIE so your company can receive timely assistance for complex network problems that are crippling worker efficiency but are not within the comfort zone of your local computer support personnel. Progent's Cisco CCIE consultants can interface to your network via sophisticated on-line support tools to perform fast, secure, and affordable analysis and repair. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as VPN solutions.

  • Authorized Windows Experts
    Windows Experts for Charleston South CarolinaProgent's Microsoft-certified remote service professionals can provide network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help your company with a broad variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2019 Server integration, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of remote PC desktop consulting and support services such as Windows 7 integration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Certified Network Security Specialists
    CISSP Premier System Security Experts for Charleston South CarolinaProgent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of system protection services to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your company to recover quickly after a damaging breach. Security support services available from Progent cover comprehensive network security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after malicious assaults; integrating firewalls; designing safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine physical resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT projects that small businesses often request. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's project-based online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who don't have the resources to support an in-house Help Desk but who want quick communication with an efficient Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk consulting support can assist you in creating an effective new Help Desk Call Center or enhancing your existing organization, selecting or customizing Call Center application software to meet the special requirements of your business, or providing occasional online staff to work with your in-house Call Center team during unusually busy situations like software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center team of seasoned network consultants offers your clients in Charleston South Carolina fast communication with an effective technical support group with extensive experience delivering telephone-based consulting and remote troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a significant enabler of business performance, and Progent's intent is to solve rather than merely record technical issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts staff can supply remote and in-depth engineering support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Office Excel. For more information concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Mac professionals can support the creative components of Apple Mac environments by delivering remote help services and education in graphics, audio, and motion video. Progent's consultants offer help in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs such as capturing or digitizing audio/video or establishing an audio/video production studio.

    Online Network Monitoring Services
    Progent can provide businesses in Charleston South Carolina online computer system monitoring services powered by MS Operations Manager network monitoring, customized by Progent to fit your business so that your computer maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into network outages, proactive monitoring can head off stressful and expensive information system breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that incorporate multiple operating systems.

How Your Charleston South Carolina Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.

South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.

Onsite IT Consulting
Progent locations in South Carolina State

City Address Phone Link
Charleston 460 King Street, Suite 200
Charleston, SC 29403
United States
(843) 628-5009 Charleston Network Support Services
Spartanburg 2040 B South Church Street
Spartanburg, SC 29306
United States
(864) 641-6001 Spartanburg Network Support Services




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