Immediate Phone Technical Support for Charleston South Carolina UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Charleston South Carolina, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and business continuity preparedness.

Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated technology to solve the majority of network issues rapidly. This lowers direct expenses because service calls accumulate a smaller number of billable minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits even more in incidental expenses by minimizing or avoiding network outages and related losses resulting from business disruption, upset customers and vendors, idle workers, and distracted executives.

Progent's billing policy for online support is designed to get the most out of your IT service investment. Progent charges per minute for phone assistance, so you owe only for the support that you actually get. Unlike typical online service firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and clean model for billing do away with scenarios where quick repairs somehow end up as large bills. Progent's penchant for disposing of problems efficiently translates into your company conserving cash.

Progent's Remote Service Tools
Through years of experience, Progent has developed an arsenal of customized technologies and proven processes which promote the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize business computer networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to link to your company's system remotely without breaching corporate security.

Progent's sophisticated technical support database application keeps thorough records for the support that Progent's clients have received. Progent's staff consultants have access to the records of services rendered to each Progent customer by every consultant. This history of issues and solutions is organized as a readily retrievable internal knowledge base that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to manufacturers' in-house support staff so Progent's online consulting specialists are able to determine optimal resolutions in the least time.

Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Charleston South Carolina or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's phone-based network support engineers offer certified skills in a comprehensive array of products and technologies. This broad scope of capability allows Progent's consultants to handle almost any problem that may occur in a small or midsize business network. Certificates held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help clients with mixed-OS environments, Progent also offers the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical services Offered by Progent to clients in Charleston include:

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects that small companies frequently need. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to complete major initiatives within budget and on time. Progent's special online consulting services include:
  • Call Center Services
    Progent's Help Desk Call Center support alternatives for small and midsize companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk services are designed for smaller organizations who lack the resources to build and maintain an internal Help Desk Call Center but who require quick communication with a reliable Call Center with proficient telephone support plus the available expertise to escalate complex tasks to advanced engineers.

    Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or revamping your current organization, evaluating or modifying Help Desk Call Center software to handle the particular demands of your company, or providing occasional online personnel to supplement your existing Help Desk team to deal with high-demand situations like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk staff of seasoned network experts provides your computer users in Charleston South Carolina instant assistance from a dependable technical support group with substantial background providing phone support and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a solid driver of company productivity, and Progent's target is to resolve and not just report IT problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced consulting expertise and education in specific business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Word, and MS Office Excel. To read additional information about Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac experts can support the creative aspect of Macintosh systems by providing phone-based consulting support and education in imaging, sound, and video. Progent's support professionals can provide expertise in a large selection of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio or video or establishing an audio/video production studio.

    Remote Network Monitoring Support
    Progent offers companies in Charleston South Carolina remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your IT support is proactive rather than reactive. By exposing possible trouble spots before they evolve into network outages, system monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that incorporate multiple platforms.

How Your Charleston South Carolina Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.

South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.

Onsite IT Consulting
Progent locations in South Carolina State

City Address Phone Link
Charleston 460 King Street, Suite 200
Charleston, SC 29403
United States
(843) 628-5009 Charleston Network Support Services
Spartanburg 2040 B South Church Street
Spartanburg, SC 29306
United States
(864) 641-6001 Spartanburg Network Support Services




An index of content::

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  • BES Express Technology Professional BES Express Professionals

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    Progent offers fast access to the skills of veteran Wi-Fi specialists who can help organizations to determine the advantages of Ubiquiti UniFi Wi-Fi APs for your company and assist you to design, install, maintain, and debug your UniFi wireless network. Progent can also carry out a wireless site survey to help you to choose, provision, and place Ubiquiti UniFi Wi-Fi APs for your required signal coverage and performance.

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    Microsoft Dynamics GP ERP Support and Setup

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