For small and midsize businesses located in Charleston South Carolina, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISSP-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's remote support services represent exceptional value due to the fact that they have the real-world background and the advanced tools to solve the majority of network problems rapidly. This lowers immediate costs since service calls require a smaller number of billable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with incidental costs by reducing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, idle employees, and distracted executives.
Progent's billing model for online support is designed to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you receive. In contrast to typical online support companies, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for billing prevent situations where fast fixes somehow turn into big invoices. Progent's skill at dealing with problems efficiently translates into your company conserving money.
Progent's Online Service Technologies
Over the years, Progent has developed an arsenal of customized technologies and field-proven processes which ensure the maximum degree of effectiveness for online technical support and repair for small company computer networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to access your system remotely without breaching network security.
Progent's powerful service database application includes comprehensive records for all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of support rendered to each Progent customer by every Progent engineer. This history of problems and responses is structured as a conveniently accessible support knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available other vast technical support databases and allow quick response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to arrive at the most efficient resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Charleston South Carolina or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's phone-based technical support experts possess credentials in an extensive array of products and technologies. This broad scope of technical skills allows Progent's consultants to address almost any crisis likely to take place in a small company network. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-operating system environments, Progent also offers the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support available from Progent to small businesses in Charleston include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad array of information technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy administration, and transitioning from older applications to the latest Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems enables quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the premier recognition for networking engineers, and validates an individual's network technology skills at the master level. CCIEs know how to deal with even the most complex challenges encountered in network infrastructure planning, deployment, maintenance, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network administration utilities and developing alternate approaches or identifying software patches. CCIEs provide exceptional cost-effectiveness since their broad expertise allows them to fix even the most intractable problems rapidly. In common cases, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few consulting organizations make CCIEs available to support small and medium sized companies. Progent offers fast telephone contact with a CCIE so you can receive urgent assistance for serious network problems that are impacting worker efficiency but are beyond the comfort zone of your ordinary computer maintenance resources. Progent's Cisco-qualified CCIE support experts can connect to your network using the latest remote troubleshooting technology in order to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus VPN solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support professionals can provide computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can help your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of remote PC desktop support such as Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISM and CISSP security consultants offer a range of system protection services that can enhance the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your company to recuperate quickly following a serious breach. Security support services available from Progent cover thorough network security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; integrating firewalls; building safe mechanisms for off-site and mobile connectivity; guarding your email infrastructure from spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help companies of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Microsoft 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the skills of seasoned online consulting experts for contract projects that small companies frequently request. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Charleston South Carolina Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Call Center support alternatives for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are designed for small companies who lack the money or time to support an in-house Help Desk Call Center but who require fast response from an efficient Call Center with proficient phone assistance plus the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can assist you in establishing an effective new Call Center or enhancing your existing one, identifying or modifying Help Desk Call Center application software to meet the particular requirements of your corporation, or adding occasional online staff to supplement your existing Help Desk team to handle demanding situations such as software migrations, major updates, or installing brand new business software.
Progent's Call Center team of seasoned network professionals provides your clients in Charleston South Carolina quick contact with a dependable support resource with extensive experience offering telephone-based consulting and online troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a key enabler of company performance, and Progent's aim is to fix and not merely track network issues.
Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and education in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, MS Office Word, and Excel. To learn more about Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac experts can support the imaginative elements of Macintosh computing by providing phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects like scanning or digitizing audio or video or building an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Charleston South Carolina remote network monitoring services powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By detecting possible issues before they result in full-scale emergencies, automated monitoring can head off inconvenient and costly information system failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments powered by a variety of operating systems.
To get in touch with Progent about emergency online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State