For small and midsize businesses located in Charleston South Carolina, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISSP-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's remote support services represent exceptional value due to the fact that they have the real-world background and the advanced tools to solve the majority of network problems rapidly. This lowers immediate costs since service calls require a smaller number of billable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with incidental costs by reducing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, idle employees, and distracted executives.
Progent's billing model for online support is designed to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you receive. In contrast to typical online support companies, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for billing prevent situations where fast fixes somehow turn into big invoices. Progent's skill at dealing with problems efficiently translates into your company conserving money.
Progent's Online Service Technologies
Over the years, Progent has developed an arsenal of customized technologies and field-proven processes which ensure the maximum degree of effectiveness for online technical support and repair for small company computer networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to access your system remotely without breaching network security.
Progent's powerful service database application includes comprehensive records for all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of support rendered to each Progent customer by every Progent engineer. This history of problems and responses is structured as a conveniently accessible support knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available other vast technical support databases and allow quick response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to arrive at the most efficient resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Charleston South Carolina or to learn additional information about Progent's phone support options, contact Progent at
Online Support Services Available from Progent
Progent's phone-based technical support experts possess credentials in an extensive array of products and technologies. This broad scope of technical skills allows Progent's consultants to address almost any crisis likely to take place in a small company network. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-operating system environments, Progent also offers the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support available from Progent to small businesses in Charleston include:
Progent's UNIX/Linux support engineers can offer urgent remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Progent in addition can deliver a wide range of remote PC desktop support such as Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
Progent’s Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can assist you in establishing an effective new Call Center or enhancing your existing one, identifying or modifying Help Desk Call Center application software to meet the particular requirements of your corporation, or adding occasional online staff to supplement your existing Help Desk team to handle demanding situations such as software migrations, major updates, or installing brand new business software.
Progent's Call Center team of seasoned network professionals provides your clients in Charleston South Carolina quick contact with a dependable support resource with extensive experience offering telephone-based consulting and online troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a key enabler of company performance, and Progent's aim is to fix and not merely track network issues.
Progent's Apple Mac experts can support the imaginative elements of Macintosh computing by providing phone-based consulting support and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects like scanning or digitizing audio or video or building an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Charleston South Carolina remote network monitoring services powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By detecting possible issues before they result in full-scale emergencies, automated monitoring can head off inconvenient and costly information system failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments powered by a variety of operating systems.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
City | Address | Phone | Link |
Charleston | 460 King Street, Suite 200 Charleston, SC 29403 United States |
(843) 628-5009 | Charleston Network Support Services |
Spartanburg | 2040 B South Church Street Spartanburg, SC 29306 United States |
(864) 641-6001 | Spartanburg Network Support Services |