For small and midsize businesses in Charleston South Carolina, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online support engineers offer excellent value because they have the real-world experience and the sophisticated technology to resolve most information system problems quickly. Efficient support reduces immediate expenses because solutions take up a smaller number of chargeable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves additionally with indirect costs by reducing or avoiding system outages and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's billing model for online support is designed to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to typical remote service companies, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing prevent scenarios where fast repairs manage to turn into substantial bills. Progent's skill at handling technical issues quickly results in your company saving cash.
Progent's Online Service Technologies
Through years of experience, Progent has refined a set of customized tools and field-tested processes which ensure the highest degree of effectiveness for online help and troubleshooting for small and midsize company computer systems. Progent provides safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to communicate with your company's network remotely without compromising system security.
Progent's proprietary technical support database application stores thorough documentation of the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of all help rendered to every Progent customer by every Progent engineer. This database of problems and repairs is organized as an easily exploitable internal database that allows Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft permit access to additional massive technical support databases and permit priority response from manufacturers' in-house engineering staff so Progent's online consulting experts can determine the most efficient solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Charleston South Carolina or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's online network support experts have credentials in an extensive array of disciplines. This broad range of technical skills enables Progent's engineers to tackle almost any emergency likely to occur in a small or midsize company network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To provide assistance to customers with mixed-OS networks, Progent also offers the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support provided by Progent to companies in Charleston include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology including network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and easy administration, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's team-oriented approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and validates an individual's networking skills at the master level. CCIEs can handle the most complex challenges encountered in network design, integration, management, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs represent an excellent value since their broad expertise enables them to resolve the most intractable problems quickly. In typical cases, less seasoned consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few support providers make CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get immediate support for complex network infrastructure problems that are lowering worker productivity but are outside the comfort zone of your local computer service providers. Progent's Cisco CCIE engineers can interface to your computer system via state-of-the-art on-line support tools in order to perform quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN technology.
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support experts can provide computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can assist your company with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of online desktop support including Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a range of system protection services to bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist your business to recover quickly after a serious breach. Security consulting services available from Progent cover comprehensive security analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast cleanup after malicious assaults; setting up firewalls; designing safe mechanisms for off-site and mobile connectivity; protecting your messaging system from spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small businesses frequently request. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Charleston South Carolina Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Call Center service offerings for small organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk services are intended for smaller businesses who lack the budget to create an in-house Call Center but who require fast access to a reliable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progent's Help Desk sharing services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in building an efficient new Call Center or improving your established organization, identifying or modifying Help Desk software to address the special requirements of your company, or adding temporary online staff to work with your existing Help Desk resources to deal with demanding scenarios such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk staff of seasoned network experts gives your workers in Charleston South Carolina immediate communication with an effective network service resource with extensive experience offering phone consulting and online troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a solid contributor to business efficiency, and Progent's intent is to fix and not just annotate technical issues.
Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides online professional engineering support and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and Office Excel. To read additional information about Progent's expertise, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac experts can promote the imaginative elements of Mac environments by providing remote consulting support and education in graphics, audio, and video. Progent's consultants offer assistance in a range of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special projects such as scanning or digitizing audio or video or setting up an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Charleston South Carolina online network monitoring support centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your business so your IT support is proactive rather than reactive. By uncovering possible problems before they cause crashes, remote monitoring can minimize disruptive and costly network breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems powered by multiple platforms.
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State