For small businesses in Charleston South Carolina, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, plus the services of CISSP and CISM-certified security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most information system issues quickly. This reduces direct expenses because solutions accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally in incidental expenses by reducing or eliminating network downtime and related losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives.
Progent's billing model for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. Unlike many remote support firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean model for pricing do away with scenarios where quick fixes somehow end up as major invoices. Progent's penchant for dealing with technical issues quickly translates into your company spending less cash.
Progent's Remote Service Technologies
Over the years, Progent has refined an array of optimized tools and field-proven methodologies that ensure the highest degree of effectiveness for remote help and repair for small company information systems. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to interface to your environment without breaching system security.
Progent's proprietary service database application includes extensive histories for the service that Progent's customers have received. Progent's staff service personnel have access to the records of all help delivered to each Progent client by any consultant. This history of issues and fixes is structured as a quickly retrievable internal database that allows Progent's online support experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote service specialists can determine the best solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Charleston South Carolina or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's online technical support engineers possess advanced credentials in a comprehensive set of products and technologies. This broad range of capability allows Progent's consultants to manage virtually any problem likely to crop up in a small business information system. Certifications earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support businesses with mixed-operating system environments, Progent also provides the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services provided by Progent to customers in Charleston include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad spectrum of information technology including network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and easy administration, and transitioning from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving network issues enables quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance for resolving problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and validates an individual's networking skills at the master level. CCIEs know how to resolve the most stubborn problems surrounding network design, integration, administration, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and coming up with alternate approaches or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of expertise enables them to solve the most complex problems quickly. In typical instances, less qualified service providers can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes.
Few service firms make CCIEs accessible to help small and mid-size companies. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can receive immediate support for serious network issues that are crippling business efficiency but are not within the experience of your ordinary IT support providers. Progent's Cisco-qualified CCIE engineers can interface to your computer system via advanced on-line troubleshooting tools to perform efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling family of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified MS Windows Support
Progent's Microsoft-expert remote support experts can provide network problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and configuration, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISM and CISSP security engineers can provide a range of security solutions that can enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to recover rapidly following a damaging breach. Security support services available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; integrating firewalls; designing safe architectures for remote and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine local IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting experts for special projects that small businesses frequently need. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows clients to execute critical projects within budget and on time. Progent's special remote engineering solutions include:
How Your Charleston South Carolina Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Call Center support alternatives for small and midsize businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are designed for smaller businesses who don't have the money or time to create an internal Help Desk but who need fast response from an efficient Help Desk with professional telephone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading PSA tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or revamping your current organization, identifying or modifying Help Desk Call Center software products to meet the particular needs of your corporation, or adding occasional online personnel to supplement your in-house Call Center team to deal with unusually busy scenarios like software transitions, major updates, or installing new applications.
Progent's Help Desk staff of veteran network professionals offers your computer users in Charleston South Carolina immediate communication with an effective support resource with years of background delivering phone support and online diagnostics for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center the reputation as a major contributor to company success, and Progent's target is to fix instead of simply report IT problems.
Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts staff can supply remote professional consulting expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Excel. For additional information on Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac consultants can support the imaginative aspect of Macintosh environments by delivering phone-based help support and training in imaging, sound, and motion video. Progent's consultants offer expertise in a large selection of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio/video or establishing an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Charleston South Carolina online network monitoring services based on Microsoft System Center Operations Manager network monitoring, adapted by Progent for your environment so your IT maintenance is proactive and automated. By detecting looming problems before they cause network outages, proactive monitoring can ward off stressful and costly information system failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that incorporate a mix of operating systems.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State