Fast and Affordable Remote Support for Charleston South Carolina Networks
Immediate Remote Help for Charleston SystemsFor organizations located in Charleston South Carolina, Progent provides online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle complex infrastructure issues, as well as the assistance of CISSP-accredited security consultants to handle advanced security design and troubleshooting issues.

Progent's online support engineers provide excellent leverage because they have the real-world experience and have access to the sophisticated tools needed to solve the majority of information system problems quickly. This lowers direct costs because solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online consulting experience is especially valuable for businesses that rely on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you receive. In contrast to typical online service companies, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with situations where speedy. minor repairs somehow end up as major invoices. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized tools and field-proven processes which ensure the maximum degree of efficiency for remote technical support and troubleshooting for information systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to link to your network without breaching network security.

Progent's powerful service database system keeps thorough histories of all support that Progent's customers have been provided. Progent's team consultants have access to the specifics of all help rendered to each Progent client by any consultant. This database of anomalies and responses is organized as a conveniently exploitable proprietary knowledge base that enables Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft open up additional massive technical databases and permit priority access to vendors' internal engineering staff so Progent's remote consulting experts are able to arrive at optimal resolutions in the least time.

Remote services available from Progent to customers in Charleston South Carolina include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all critical areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and allow transparent backup and rapid restoration of vital files, apps, system images, and VMs. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, user mistakes, malicious insiders, or application bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic IT network. Besides optimizing the security and functionality of your computer environment, Progent's patch management services free up time for your in-house IT team to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are requested to confirm who you are on a device that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be used for this added means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. To learn more about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time management reporting plug-ins created to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to complete critical projects within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center team of veteran information technology experts offers your clients in Charleston South Carolina instant contact with a reliable network service group with substantial background offering telephone-based consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a crucial driver of company performance, and Progent's aim is to resolve instead of simply document network issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts staff can supply online and in-depth consulting expertise and training in specific business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. To read more on Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center2, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Charleston South Carolina online hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can customize SCOM to suit your environment so that your IT support is proactive and automated. By spotting looming issues before they cause crashes, remote monitoring can avoid stressful and expensive information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that support a mix of operating systems.
How Your Charleston Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Charleston South Carolina, Progent's phone-based computer support engineers are ready to deliver expert and affordable IT support whenever your business needs it. More than two decades of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix network problems rapidly while eliminating the cost and lost productivity associated with in-person service calls.

Even if your Charleston office relies on a regular independent support technician or maintains a full time IT staff that know how to handle day-to-day computer issues, Progent's Microsoft certified engineers can provide a convenient and transparent remote extension of your local resources in cases when your regular service personnel either lack the time or the expertise to fix unexpected network emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Businesses in Charleston South Carolina
Progent's remote network troubleshooting services enable your Charleston business to realize the benefits of immediate, enterprise-grade network support without the cost of managing a full-time IT organization. Your information system will derive added strategic value by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site support resources
    With most businesses in Charleston South Carolina, nearby network support providers, whether made up of freelance consultants or an internal maintenance staff, can take care of the majority of network issues. However, IT crises may spring up when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service people. In these instances, Progent's on-call service specialists offer a convenient, quick, and affordable way to supplement your local resources and to convey valuable information to improve your capability to handle downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller organizations often depend on individual freelance consultants. While freelance consultants carry less overhead than big support organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of backup help may force your company to go without help during an emergency. As your network grows, system unavailability and trouble with critical software are more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve service expertise to insure your network stays available.

  • Create a Scalable Basis for Smooth Expansion
    Organizations typically begin with an IT system created on a modest budget. Without a robust infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. As a network grows, stability and expandability problems can hinder the success of the business. Such badly built environments need proper analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a network architecture that can deliver the solid foundation to meet current business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller companies require guidance and technical training to navigate through an ever more complex array of technology options available for promoting business success and improving efficiency. Businesses do not need a network engineer who is motivated to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is built around a profitable product rather than the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT expertise with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT knowledge, refined support tools, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, in the trenches of network service, performing a wide range of technical tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not just world-class technical capability, but also a support engineer with field-tested approaches for using computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. As a result, you owe exclusively for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you will not be forced to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every consultant to each customer. The discipline of documenting and archiving support activity allows more efficient service and eliminates a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can save your IT network from painful and costly service losses.
How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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