Immediate Remote Help for Charleston South Carolina Networks
Fast Remote Help for Charleston NetworksFor companies located in Charleston South Carolina, Progent offers online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's remote support experts provide excellent value due to the fact that they possess the practical background and have access to the advanced tools needed to resolve most network problems quickly. Efficient support lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves even more with incidental costs by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially important for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many remote service organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast repairs manage to end up as major bills. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized tools and field-tested processes which permit the highest level of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to communicate with your company's environment remotely without breaching corporate security.

Progent's powerful service reporting application includes thorough documentation for all support that Progent's clients have been provided. Progent's staff engineers have access to the specifics of services provided to every client by every engineer. This history of issues and solutions is structured as a quickly accessible support knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with important industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's remote consulting experts can find optimal resolutions in the least time.

Remote services provided by Progent to companies in Charleston South Carolina include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Call Center service options for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or improving your current one, selecting or enhancing Help Desk Call Center application software to meet the particular demands of your business, or adding temporary phone support personnel to supplement your in-house Call Center team during demanding situations like software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center staff of experienced information technology experts gives your workers in Charleston South Carolina instant assistance from a dependable technical support group with substantial experience delivering telephone-based support and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a major driver of company efficiency, and Progent's goal is to solve rather than simply report technical issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Team can supply online and in-depth engineering expertise and training in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for popular Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, customization, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Charleston South Carolina remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your business so that your network support is proactive rather than reactive. By spotting possible problems before they cause full-scale emergencies, system monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support a combination of operating systems.
How Your Charleston Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Charleston South Carolina, Progent's online computer support specialists are ready to provide effective and affordable IT support whenever your company has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair network problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Charleston business deals with a local freelance consultant or employs an in-house organization that know how to handle typical network issues, Progentís Microsoft certified consultants can offer an easy and transparent remote extension of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to solve unexpected network crises or especially complex integration projects.

Features of Progent's Online Network Support for Charleston South Carolina
Progent's online help, remote repair, network security consulting, and system administration services offer companies in Charleston South Carolina the greatest leverage for your support investment. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can provide your office enterprise-level network support while allowing you to eliminate the cost and hassle of running a large in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT background, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, in the trenches of IT service, performing a broad range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This ensures that you get not just expert technical skills, but also a support engineer with field-tested methods for using technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no retainer for services delivered during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be forced to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who provide minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation transmitted by each consultant to every customer. The practice of documenting and archiving service activity results in more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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    Progent's Microsoft-certified consultants can provide online and on-premises consulting services for companies of any size to assess the costs/benefits of migrating to Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can assist you to design a local, cloud-based or hybrid topology; interface Skype for Business with SQL Server,Exchange, SharePoint and Office; configure HA mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration systems such as Cisco UC. Progent's certified data security experts can assist you create and validate a security environment for your Skype for Business deployment that meets government and industry standards.

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    Microsoft Dynamics GP/Great Plains accounting offers analysis and reporting capabilities that allow you to monitor all operations, sales and spending, and market trends with integrated drill-down, inquiry, and reporting functions. Progent's Dynamics GP reporting consulting services can help you create reports that allow you to understand your business more completely, turning raw data into useful business information. Progent is able to enhance your reporting and analytics by offering Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to delivering reporting help, Progent can provide Microsoft .NET support, Microsoft SQL Server expertise, and programming design with VBasic, XML and other tools in order to deliver custom business application development and eCommerce applications that work transparently with Dynamics GP.

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    Progent's certified IT experts offer Windows Server 2016 migration consulting to assist businesses of all sizes to plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid architecture. Progent can help your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain failover clusters.

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    SQL Server 2005 offers powerful, familiar tools to computer professionals as well as to network users, lessening the difficulty of designing, deploying, managing, and using company data and analytical programs in environments ranging from mobile devices to enterprise data networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for an IT consultant with hands-on expertise and wide knowledge in planning and building information-based, comprehensive business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Progent's Microsoft-certified SQL Server 2017 experts can help your organization to design and implement an efficient upgrade from your existing SQL Server databases and applications to SQL Server 2017.

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    Progent's Windows consulting experts can assist businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Remote and onsite assessment and migration services for Windows 10 offered by Progent's consultants include Return on Investment estimates, project supervision, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud solutions, mobile management and synchronization, telecommuter access, security and compliance, automated provisioning and administration, network design, wired/wireless convergence, business continuity planning, custom training for network management staff and end users, and ongoing consulting support.

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    Progent's Microsoft-certified engineers can provide affordable remote and on-premises support to carry out your upgrade to Microsoft Exchange 2010, produce thorough documentation of your upgraded email environment, educate your network support team and users to get them ramped up rapidly on Exchange Server 2010, and offer ongoing management services and technical help. Progent can also assist you to upgrade from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange 2016.

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    Progent provided a wireless networking solution that allowed a school to increase productivity and eliminate the recurring expense of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is intended for interfacing remote sites up to 2.5 miles apart and can reach even greater ranges. This wireless solution offered better performance and reliability than recourse to amplifying the 802.11b network, and because it uses the 5.8Ghz band it offered protection against outside interference.

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    Progent offers enterprise clients the services of a NetApp-certified consultant for remote or onsite support for NetApp's complete portfolio of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, hybrid-cloud integration, virtualization, migrations, transparent patching, system management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to help you to take care of problems with NetApp SAN environments efficiently following best practices.

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    For answers to frequent questions concerning being a consultant at Progent, refer to Working with Progent Frequently Asked Questions.

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    Progent can help your business to design and execute an efficient migration from a UNIX-based information system to a network powered by Microsoft Windows and suited for running Microsoft's familiar office productivity suites, business applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application specialists can assist you to guard your information and reduce productivity disruption by developing an effective migration strategy that preserves your existing investments in UNIX application and infrastructure. UNIX-to-Windows migration support services offered by Progent include evaluation of current environment, migration strategy and testing, Exchange migration services, data and application software transition, and server and storage migration and consolidation.

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    Microsoft Office for Mac allows Mac users to run the world's most familiar business applications. Progent's Apple-certified Macintosh experts can help you set up Mac Office on a multi-vendor environment that incorporates Apple OS X and Windows-powered platforms so that Macintosh users can access the new capabilities of Word, Excel, PowerPoint and Entourage in order to share data and network resources with co-workers who run Microsoft Windows. Progent's engineers have expertise with both Apple Macintosh and Windows platforms and can provide service for environments that combine Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or environments which carefully restrict sharing between Apple Mac and Windows systems.

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