Immediate Online Help for Charleston South Carolina IT Networks
For businesses located in Charleston South Carolina, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the services of CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's online technical support engineers offer excellent value due to the fact that they have the real-world background and have access to the advanced technology needed to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs since solutions use up minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with indirect costs by minimizing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting know-how is especially important for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you owe only for the support that you actually get. Unlike typical online service firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean model for billing prevent situations where quick solutions manage to end up as big tabs. Progent's penchant for disposing of problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized technologies and field-tested processes that ensure the maximum degree of effectiveness for remote engineering help and repair for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's online support team to connect to your computer system without violating network security.
Progent's sophisticated technical support reporting system stores extensive records of all service that Progent's customers have been provided. Progent's team consultants have access to the history of assistance provided to every client by any engineer. This archive of trouble tickets and fixes is organized as a quickly exploitable internal database that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with key industry leaders such as Cisco and Microsoft open up other extensive technical databases and permit priority access to vendors' internal support staff with the result that Progent's online consulting specialists are able to arrive at the most efficient solutions in the least time.
Remote support provided by Progent to customers in Charleston South Carolina include:
Certified Windows Support
Progent's Microsoft-premier online service engineers can provide computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a broad range of technology support services including Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop consulting and support services to assist your business to install, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 11 planning and migration support and Windows 10 configuration support, plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for networking engineers, and indicates a consultant's networking skills at the master level. CCIEs can handle the most difficult problems occurring in network planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying software patches. CCIEs provide excellent value because their deep expertise allows them to solve problems rapidly. In common instances, less experienced consultants can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can connect to your computer system via advanced remote support technology in order to perform fast, secure, and economical diagnosis and repair.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Progent's CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure devices by delivering consulting services that include:
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions to strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recuperate rapidly following a damaging penetration. Security services available from Progent include: comprehensive network security assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; integrating firewalls; establishing safe mechanisms for remote and mobile connectivity; protecting your email system against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting support to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine local resources along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration with on-prem Exchange environments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for restoring services rapidly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a wide range of information technologies such as network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in environments that include Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent remote help analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight line of IT management outsourcing services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and rapid restoration of critical files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, human error, malicious insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are best suited for your network.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, when you log into a protected application and enter your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To learn more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Charleston Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology professionals gives your workers in Charleston South Carolina rapid contact with an efficient technical support resource with years of background delivering telephone-based consulting and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center the reputation as a crucial contributor to business efficiency, and Progent's goal is to fix and not merely track technical issues.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Group offers remote professional consulting support and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for Microsoft applications including CRM, Microsoft Office Project, Office Word, and Office Excel. To learn additional information concerning Progent's consulting, programming, and training offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center2, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Charleston South Carolina online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM for your business so your network maintenance is proactive and automated. By detecting emerging problems before they evolve into crashes, remote monitoring can head off disruptive and expensive network crises. Progent can also use network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate a mix of operating systems.
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Charleston South Carolina, Progent's phone-based computer support specialists can deliver professional and affordable system help whenever your company needs it. Over two decades of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix network problems quickly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Charleston organization works with a local freelance consultant or maintains a full time IT staff that know how to handle common network issues, Progent's Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either lack the time or the experience to fix sudden network emergencies or especially challenging integration projects.
Details of Progent's Remote Computer Services for Charleston South Carolina
Progent's online support, remote repair, system security expertise, and system management services give companies in Charleston South Carolina unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk services and system administration, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the cost and hassle of running a large internal IT organization. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Charleston South Carolina and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a wide range of Microsoft support utilities, service information, and on-going training.
- Per Minute Billing to Minimize Costs
Progent provides remote help on a per-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for phone support and imposes no ongoing retainer for services delivered during regular business hours. This protects you from facing big invoices for routine fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide the services of authorized professionals who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to help you create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings include technology integration, MS Exchange Server consulting, network security design, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting support in specific business applications. Support available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Expertise
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Programming
MySQL DBA Services and Application Development
Apple Macintosh Consulting
Amazon Marketplace Web Service Software Integration
By offering a convenient centralized source for IT generalists and specialists, Progent is able to deliver timely, affordable, and thorough IT solutions that align with the unique needs of your business.
- State of the Art Online Access Software
Secure remote access allows Progent's service professionals to see precisely what your users see. This makes it possible to find quick fixes to issues that could otherwise require an expensive onsite service call. State-of-the-art online access software and expert technicians combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated system monitoring.
- Compatibility with Popular VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Support for Maximum Network Availability
For offices with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-constrained businesses whose workers require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide world-class expertise for Microsoft's powerful server platforms with services that include Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 Server integration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be forced to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by every staff member to every customer. The discipline of documenting and archiving support records results in more efficient support and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.