Fast and Affordable Online Help for Charleston South Carolina Computer Systems
Urgent Remote Help for Charleston SystemsFor organizations in Charleston South Carolina, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's remote support engineers offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to solve the majority of information system problems quickly. This lowers immediate costs because solutions use up minimal billable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more in indirect costs by minimizing or avoiding system outages and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you are charged just for the services that you actually get. Unlike typical remote service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent situations where quick solutions somehow turn into major invoices. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized tools and proven methodologies that ensure the highest degree of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to connect to your company's network remotely without breaching corporate security.

Progent's advanced service database system stores thorough histories for all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of all help delivered to each Progent customer by any Progent engineer. This history of anomalies and responses is structured as a conveniently searchable internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with important vendors such as Cisco and Microsoft open up additional massive technical support databases and permit quick response from manufacturers' in-house engineering staff so Progent's remote service experts are able to come up with the most efficient resolutions promptly.

Remote technical support services provided by Progent to businesses in Charleston South Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent's Help Desk consulting expertise can support you in creating an effective new Call Center or enhancing your current organization, identifying or customizing Help Desk Call Center application software to handle the particular requirements of your corporation, or providing occasional phone support staff to work with your in-house Help Desk group to handle unusually busy scenarios such as software migrations, major upgrades, or rolling out new applications.

    Progent's Call Center staff of veteran information technology experts gives your workers in Charleston South Carolina immediate access to a dependable network service group with substantial experience delivering telephone-based help and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk perception as a key driver of company efficiency, and Progent's goal is to fix rather than merely document technical issues.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group provides remote professional engineering support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Charleston South Carolina online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so that your IT support is proactive rather than reactive. By uncovering possible issues before they grow into crashes, system monitoring can minimize inconvenient and expensive service crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that incorporate a combination of OS platforms.
How Your Charleston Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Charleston South Carolina, Progent's online network support engineers are ready to provide effective and affordable system help the moment your business has to have it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Charleston office has a regular freelance consultant or employs a full time IT staff that know how to handle the majority of network problems, Progent’s Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to resolve unexpected network crises or especially tough integration problems.

Benefits of Progent's IT Support for Companies in Charleston South Carolina
Progent's online network troubleshooting services enable your Charleston company to realize the advantages of on-call, expert IT support without the expense of managing an in-house IT staff. Your information system will derive added strategic worth by becoming more available, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most companies in Charleston South Carolina, local computer support providers, whether represented by independent consultants or an in-house maintenance staff, can deal with the majority of technical issues. However, IT crises might strike when your regular support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your onsite support personnel. In these instances, Progent's on-call support experts give you an easy, quick, and economical solution to supplement your local resources and to convey valuable knowledge to improve your capability to resolve future problems locally.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller companies often depend on independent freelance consultants. While freelance service people have less overhead than big service firms and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the lack of backup personnel may force your business to wait for help during an emergency. As your network expands, system downtime and problems with vital software become more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of backup support experts to make sure your IT system stays available.

  • Build a Solid Basis for Smooth Expansion
    Companies typically start with an IT system implemented on a modest budget. Without a proper infrastructure, band-aid fixes can get piled onto a weak foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. Such poorly built environments require proper assessment, smart strategic planning, and extensive IT knowledge to evolve to a system architecture that can deliver the solid foundation to handle critical business demands and simplify future growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller businesses require guidance and technical training to negotiate an increasingly complex array of product options available for accelerating business success and enhancing efficiency. These companies do not need a computer consultant who is trying to earn a commission on a specific vendor's products. Network support and product selling can result in a situation where the recommended solution is designed around a predetermined technology rather than the genuine needs of a client. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align IT consulting with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical background, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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    Nagios and MRTG are powerful, license-free monitoring tools that operate under the Linux OS and can be deployed to analyze UNIX/Linux environments, Windows networks, or multi-platform situations where Linux and MS Windows coexist. The Nagios monitor allows network managers to track system services including SMTP, HTTP, FTP, and NNTP. Multi Router Traffic Grapher permits you to track the bandwidth through SNMP-enabled network appliances including servers, routers, and switches. Progent's system monitoring engineers can show you how to use both these utilities to streamline and troubleshoot your system.

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