Immediate Remote Help for Charleston South Carolina Networks
For companies located in Charleston South Carolina, Progent offers online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's remote support experts provide excellent value due to the fact that they possess the practical background and have access to the advanced tools needed to resolve most network problems quickly. Efficient support lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves even more with incidental costs by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially important for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing model for remote help is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many remote service organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast repairs manage to end up as major bills. Progent's skill at disposing of technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized tools and field-tested processes which permit the highest level of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to communicate with your company's environment remotely without breaching corporate security.
Progent's powerful service reporting application includes thorough documentation for all support that Progent's clients have been provided. Progent's staff engineers have access to the specifics of services provided to every client by every engineer. This history of issues and solutions is structured as a quickly accessible support knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with important industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's remote consulting experts can find optimal resolutions in the least time.
Remote services provided by Progent to companies in Charleston South Carolina include:
Certified MS Windows Experts
Progent's Microsoft-premier online support professionals can deliver computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration consulting, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop support services to help your business to install, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and indicates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve the most complex issues occurring in network planning, deployment, administration, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or locating software updates. CCIEs provide exceptional cost-effectiveness since their deep expertise allows them to resolve problems quickly. In common cases, less experienced engineers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system using advanced on-line support tools to perform efficient, safe, and affordable diagnosis and remediation.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading family of infrastructure products. Cisco networking support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless Access Points planning and integration help, Cisco wireless controllers support Services, Cisco Security and VPN engineering help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security solutions to bolster the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist your business to clean up rapidly after a serious penetration. Security solutions offered by Progent cover thorough information security and compliance assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious assaults; installing firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent offers expert online consulting services to help organizations of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online support services to address a broad spectrum of computer technologies such as network infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from legacy applications to Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Important Linux versions for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Charleston Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Call Center service options for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or improving your current one, selecting or enhancing Help Desk Call Center application software to meet the particular demands of your business, or adding temporary phone support personnel to supplement your in-house Call Center team during demanding situations like software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center staff of experienced information technology experts gives your workers in Charleston South Carolina instant assistance from a dependable technical support group with substantial experience delivering telephone-based support and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a major driver of company efficiency, and Progent's goal is to solve rather than simply report technical issues.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Team can supply online and in-depth engineering expertise and training in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for popular Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, customization, and education offerings, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Charleston South Carolina remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your business so that your network support is proactive rather than reactive. By spotting possible problems before they cause full-scale emergencies, system monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support a combination of operating systems.
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Charleston South Carolina, Progent's online computer support specialists are ready to provide effective and affordable IT support whenever your company has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair network problems quickly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Charleston business deals with a local freelance consultant or employs an in-house organization that know how to handle typical network issues, Progentís Microsoft certified consultants can offer an easy and transparent remote extension of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to solve unexpected network crises or especially complex integration projects.
Features of Progent's Online Network Support for Charleston South Carolina
Progent's online help, remote repair, network security consulting, and system administration services offer companies in Charleston South Carolina the greatest leverage for your support investment. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can provide your office enterprise-level network support while allowing you to eliminate the cost and hassle of running a large in-house IT staff. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Charleston South Carolina and is also ideal for customers in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad array of Microsoft support tools, technical databases, and continuing training.
- By the Minute Billing to Reduce Costs
Progent offers online help on a by-the-minute basis, so you are billed only for the services you receive. Progent requires no minimum charge for online support and imposes no ongoing subscription fee for support services delivered during regular business hours. This saves you from facing big bills for routine fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers the services of authorized specialists who have experience in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's basic support services consist of technology integration, MS Exchange expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting expertise in specific business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Software Development
MySQL Database Administration and Software Design
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service centralized resource for network generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive IT solutions that meet the unique needs of your company.
- Advanced Remote Access Software
Protected remote access allows Progent's service experts to see precisely what your users see. This makes it possible to produce fast fixes to issues that could otherwise require an expensive onsite visit. Effective online connectivity tools and experienced technicians together enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and automated network analysis.
- Compatibility with Popular VPN Gateways
Progent supports secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Service for Maximum System Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious companies whose clients require immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT background, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, in the trenches of IT service, performing a broad range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This ensures that you get not just expert technical skills, but also a support engineer with field-tested methods for using technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no retainer for services delivered during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be forced to allow simple problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who provide minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation transmitted by each consultant to every customer. The practice of documenting and archiving service activity results in more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.