Fast and Affordable Online Troubleshooting for Charleston South Carolina Computer Networks
Urgent Remote Technical Support for Charleston NetworksFor businesses in Charleston South Carolina, Progent provides online support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage because they possess the practical experience and are equipped with the sophisticated tools necessary to resolve the majority of network issues rapidly. Efficient support lowers direct expenses since service calls require fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company benefits even more in indirect expenses by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online technical support know-how is especially valuable in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent bills per minute for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike many online support companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent scenarios where speedy. minor fixes somehow end up as big bills. Progent's skill at handling problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of optimized technologies and proven processes which allow the maximum degree of effectiveness for remote technical support and troubleshooting for IT systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's Technical Response Center to interface to your company's computer system without violating network security.

Progent's proven technical support database application includes extensive records for all service that Progent's clients have received. Progent's team consultants have access to the records of all help delivered to every customer by every consultant. This database of trouble tickets and solutions is organized as an easily exploitable support knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available other extensive support databases and permit priority response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to come up with the best solutions in the least time.

Online technical support services provided by Progent to clients in Charleston South Carolina include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight series of outsourced network management services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup technology companies to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your data backup operations and allow non-disruptive backup and fast recovery of vital files, applications, system images, and VMs. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to optimizing the security and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and give your password you are requested to verify who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized as this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several validation devices. For details about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time reporting plug-ins created to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's ability either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk sharing services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network consultants gives your computer users in Charleston South Carolina immediate communication with an effective support resource with years of background delivering phone support and remote troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a solid driver of company success, and Progent's policy is to solve and not just annotate IT problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Group offers phone-based advanced consulting support and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for Microsoft applications including Microsoft CRM, Office Project, Office Word, and Office Excel. For more information about Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center2, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Charleston South Carolina remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure Operations Manager to suit your business so your network support is proactive rather than reactive. By spotting possible trouble spots before they cause downtime, proactive monitoring can ward off inconvenient and costly network crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support a combination of platforms.
How Your Charleston Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Charleston South Carolina, Progent's online computer support specialists can deliver effective and economical system help the moment your company needs it. Over 20 years of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to solve computer problems rapidly while avoiding the expense and lost time that comes with on-site service calls.

Even if your Charleston office has a regular independent support technician or maintains a full time IT staff that know how to handle common network problems, Progent's Microsoft certified engineers can still offer a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the time or the experience to fix unexpected system emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Offices in Charleston South Carolina
Progent's online network troubleshooting services enable your Charleston organization to have the benefits of immediate, enterprise-level network support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business value by being increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    With most companies in Charleston South Carolina, local network service resources, whether represented by outside consultants or an internal IT staff, can take care of the majority of technical problems. However, major troubles can spring up when local support personnel are too busy or absent, and some problems may involve IT products that is beyond the scope of your usual service people. In these cases, Progent's on-call support experts offer a convenient, quick, and affordable way to augment your local resources and to convey valuable information to increase your ability to deal with future issues locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller organizations often depend on independent freelance service providers. Although freelance service people have less overhead than big support firms and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the lack of backup personnel may force your company to wait for help during an IT crisis. As your company expands, system downtime and trouble with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of backup support experts to make sure your IT system remains available.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses typically begin with an IT system implemented on a shoestring budget. Without a proper framework, band-aid fixes often get thrown on top of a weak foundation. When a company grows, reliability and expandability issues can impede the success of the organization. These poorly built environments require careful analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a network architecture able to deliver the solid foundation to handle vital business requirements and simplify downstream growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller companies need advice and technical training to negotiate an increasingly complex array of technology options available for accelerating business success and enhancing productivity. Businesses hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can result in a situation where the recommended solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match IT expertise with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT background, refined support software, and understanding of corporate IT enable companies to avoid the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

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