Immediate Remote Help for Charleston South Carolina IT Networks
Fast Online Consulting for Charleston SystemsFor organizations located in Charleston South Carolina, Progent provides online help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer excellent leverage because they possess the practical experience and have access to the sophisticated tools necessary to resolve the majority of information system problems quickly. Efficient support lowers direct costs since solutions use up minimal billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves additionally in indirect expenses by reducing or avoiding system downtime and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is especially important for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the support that you actually get. Unlike typical online support companies, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and simple model for billing save you from situations where quick fixes somehow turn into major invoices. Progent's skill at solving problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized technologies and proven processes which ensure the maximum level of efficiency for remote engineering help and repair for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to interface to your environment remotely without breaching system security.

Progent's advanced technical support database application includes comprehensive records describing all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of all help delivered to each Progent client by every engineer. This archive of issues and responses is stored as an easily accessible support knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other massive support databases and permit priority access to vendors' internal product engineers so Progent's remote service experts are able to come up with the best resolutions quickly.

Online support services available from Progent to clients in Charleston South Carolina include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow non-disruptive backup and fast recovery of vital files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. Besides maximizing the security and reliability of your computer environment, Progent's patch management services allow your IT team to concentrate on line-of-business initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected online account and enter your password you are requested to confirm who you are via a device that only you have and that uses a separate network channel. A wide range of devices can be used for this added form of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You can register several validation devices. To find out more about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology enables customers to execute major projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk service options for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or revamping your current one, identifying or customizing Call Center software to handle the special requirements of your corporation, or providing occasional phone support personnel to supplement your internal Help Desk Call Center group to deal with high-demand situations such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran network experts offers your clients in Charleston South Carolina instant contact with a large support resource with years of experience delivering telephone-based consulting and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a significant driver of business efficiency, and Progent's aim is to fix instead of merely report network problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides online and in-depth engineering expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more on Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Charleston South Carolina remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to suit your business so your computer maintenance is proactive rather than reactive. By exposing possible issues before they cause full-scale emergencies, automated monitoring can avoid stressful and costly network failures. Progent can also assist with network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support a mix of platforms.
How Your Charleston Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Charleston South Carolina, Progent's phone-based computer support specialists can deliver professional and cost-effective system help the instant your company has to have it. Over two decades of offering online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix IT problems rapidly while eliminating the expense and lost time that comes with on-site support visits.

Even if your Charleston office works with a local freelance consultant or maintains a full time IT staff that know how to deal with the majority of computer issues, Progent's Microsoft certified engineers are available to provide a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to resolve unexpected network crises or especially complicated integration projects.

Features of Progent's Online Computer Services for Charleston South Carolina
Progent's online support, Internet-based repair, system security expertise, and system administration services offer companies in Charleston South Carolina unparalleled leverage for your IT budget. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk call center services and system administration, Progent's professionals can deliver your company world class network support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, refined remote support tools, and understanding of corporate IT enable offices to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    Cisco's Meraki family of access and distribution switches are designed for environments ranging from small branches to large campuses. Progent's Cisco-certified consultants can provide affordable online consulting expertise to assist your company to design and implement an efficient network solution that incorporates Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-based management tools, define policies to ensure compliance, create and validate a disaster preparedness strategy, and troubleshoot issues related to any facet of your Meraki ecosystem. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to create a cohesive networking infrastructure.

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  • Windows Server 2008 Failover Clustering Remote Support Services
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    The cluster technology incorporated into the high-end versions of Windows Server 2008 is radically re-engineered to streamline the installation, configuration, and maintenance of server clusters that provide improved levels of system dependability, security, performance, and versatility. New or improved capabilities include cluster Validation, revamped configuration and installation, improved cluster management, redesigned cluster infrastructure for increased availability, hardened protection and quorum structure, minimization of failure points, greater disk and memory capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can assist your company assess the business benefits of Windows clustering, plan and execute a deployment, train your IT personnel to administer your cluster environment, provide ongoing consulting and support services, and create and test a business continuity procedure.

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    Progent provides nationwide remote phone support and consulting services for companies who run Apple Mac networks or whose information systems feature a combination of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's experts can provide Apple macOS and Mac OS X users a variety of IT services including desktop support, migration to the most recent version of Mac OS X from other earlier editions of macOS and Mac OS X, plus help with macOS and Mac OS X application software. Progent can also assist you with Apple iPhone and Apple iPad integration and management, or migrating to iCloud services. Remote IT help offers maximum leverage for your information technology budget by protecting user productivity and limiting the hours charged for computer analysis and repair. Advanced online support technology and experienced technicians and engineers allow Progent to solve the majority of IT problems without squandering time and money by traveling to your location. In most of situations your IT issues can be dealt with by telephone or via a mix of phone support and online connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISSP and ISSAP certified security specialists to help you with the most challenging system problems.

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  • Top Quality IoT device patch management Consultancy
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    Progent's support services for software and firmware patch management offer businesses of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your servers, endpoints printers, infrastructure appliances such as routers and Wi-Fi APs, and Internet-of-Things (IoT) devices such as sensors and health monitors.

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    For custom application creation, Progent can supply programming consultants to write line-of-business applications in areas such as eCommerce, web site design, Microsoft Business Solutions packages including Great Plains Software accounting system, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Microsoft IIS to create company-specific eCommerce solutions based on Microsoft ASP.NET. In addition, Progent can provide experts in a broad array of custom software development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.

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  • After Hours Information Transfer Computer Consultants
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    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Small companies who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.

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    Progent's Windows 11 consulting experts offer a variety of services for Windows 11 including Microsoft 365 solutions, mobile management, telecommuter connectivity, security and compliance, automated provisioning, and Call Center support services.

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    Progent's Wi-Fi site survey services make it easy to plan, implement and troubleshoot a Wi-Fi LAN optimized for your facilities, offering your business a WLAN that delivers the coverage, performance, capacity, security, and hand-off capability your business requires.

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  • Microsoft Exchange Online Troubleshooting
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    Progent is one of the most experienced IT consulting companies for integrating email and messaging solutions based on Exchange 2000 Server. Progent specializes in helping small companies receive the full benefits of Exchange 2000 under typical situations including updating from Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 support.

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