Fast Remote Technical Support for Charleston South Carolina Information Networks
Fast Phone Help for Charleston NetworksFor organizations located in Charleston South Carolina, Progent provides remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts provide excellent leverage because they possess the practical background and have access to the advanced technology needed to solve most network issues quickly. This lowers direct expenses since service calls accumulate fewer billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with indirect expenses by reducing or avoiding network outages and associated losses due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting experience is particularly important in environments that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical remote service organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent scenarios where speedy. minor repairs manage to turn into substantial invoices. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-tested processes which promote the highest degree of efficiency for online engineering help and repair for IT networks of all sizes. Progent provides protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to connect to your company's environment without violating corporate security.

Progent's proven customer support database application keeps detailed records describing all service that Progent's clients have received. Progent's team engineers have access to the records of services rendered to every client by any Progent engineer. This archive of problems and solutions is stored as a readily accessible support database that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft make available other massive technical support databases and permit quick response from vendors' in-house support staff so Progent's online consulting experts are able to come up with the best solutions promptly.

Online support available from Progent to businesses in Charleston South Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Progent's rates for longer-term consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center team of experienced information technology professionals gives your workers in Charleston South Carolina fast communication with an effective support resource with years of experience offering telephone-based help and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center perception as a significant contributor to business success, and Progent's policy is to resolve instead of just annotate IT problems.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Team offers remote professional engineering support and training in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Charleston South Carolina remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so that your IT support is proactive rather than reactive. By spotting emerging trouble spots before they expand into crashes, proactive monitoring can head off stressful and costly information system crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that support a variety of platforms.
How Your Charleston Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Charleston South Carolina, Progent's online computer support engineers can provide expert and affordable IT support whenever your company needs it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve network problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Charleston business has a local independent consultant or maintains an in-house IT staff that can handle common network problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to solve unexpected network crises or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in Charleston South Carolina
Progent's online technical help services enable your Charleston business to have the benefits of timely, enterprise-class network support without the cost of managing an in-house IT staff. Your information system will acquire added strategic worth by being increasingly available, efficient, and secure. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    With most businesses in Charleston South Carolina, nearby network service resources, whether made up of outside consultants or a full-time IT staff, can resolve the majority of technical issues. On the other hand, serious problems may occur when local resources are too busy or absent, and some problems may stem from technology that is beyond the scope of your onsite support people. In these situations, Progent's on-call service specialists provide a convenient, quick, and affordable solution to augment your regular help and to convey useful information to increase your ability to deal with downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller companies commonly depend on independent freelance consultants. While freelance service people carry smaller internal costs than big service firms and can afford to charge lower rates, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of backup help may force your business to wait for assistance during an emergency. As your company expands, network downtime and trouble with critical applications become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of backup service expertise to insure your IT system remains up and running.

  • Create a Solid Foundation for Seamless Expansion
    Companies often begin with an IT system created on a modest budget. Without a robust infrastructure, band-aid repairs can get thrown onto a shaky foundation. As a network grows, reliability and expandability problems can hinder the productivity of the organization. These badly built systems require proper analysis, smart strategic planning, and extensive IT expertise to upgrade to a system infrastructure able to offer the solid foundation to meet current business requirements and ease future expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller businesses need advice and technical training to negotiate an increasingly complicated maze of product alternatives capable of accelerating business growth and improving productivity. These companies do not need a computer consultant who is motivated to earn a commission on a certain vendor's technology. IT consulting and product selling can result in a scenario where the recommended solution is built around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to match IT consulting with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical background, fine tuned support tools, and familiarity with corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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    Progent's Microsoft-certified consulting engineers can help your organization to determine the benefits of Microsoft Exchange 2010 for your business and can assist you to plan and carry out an efficient upgrade to Exchange 2010 from Microsoft Exchange Server 2003 or Exchange Server 2007 that will offer quick ROI by increasing your productivity, lowering the expense of hardware and support, simplifying administration, and consolidating your key communications technologies.

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    To see answers to common questions about becoming employed by Progent, see Consulting at Progent FAQs.

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    Progent's Microsoft Exchange Hosting Support Services provide a world-class data center that features backed-up power and environmental control systems, round-the-clock site security and operations center, plus fault-tolerant connections to tier-1 Internet service providers. Hosted Exchange servers are configured as virtualized servers for high availability, smooth expandability, and rapid recovery. Services feature integration with your network, connectivity with mobile computing products, continual monitoring of performance and network security, spam and virus protection, patch and revision management, Help Desk Call Center services, per-day data backup, and comprehensive messaging administration services.

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    Microsoft System Center 2016 provides major improvements in the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

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    Microsoft Communications Server provides IM and Real Presence as part of an extensible, world-class solution featuring enhanced security, seamless compatibility with additional Microsoft products, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers lower costs and elevated business efficiencies, increased individual output, and better IP security. MS Communications Server 2007 has been superseded by Lync Server, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence consultants can provide online and onsite support and troubleshooting help for your Office Communications Server environment and can help you to assess the advantages of migrating to Skype for Business. Progent can also help you to design and implement an efficient upgrade that will add significant strategic value to your information network

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    Progent can help small and mid-size businesses to design, set up and troubleshoot the network infrastructure needed to support teleworkers.

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    Progent's CCIE-certified networking experts can help you to maintain legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, administer, update and debug Cisco ASA 5500-X security appliances with Firepower Services.

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    Progent's ProSight Virtual Hosting offers advanced virtual server technology, a state-of-the-art data center, and the technical expertise of Progent's Microsoft-certified engineering team to provide small companies with a comprehensive information technology outsourcing solution that enhances network dependability and security, reduces management distraction, and lowers expenses. With Progent's Private Cloud Hosting, a smaller business can have all of its software platforms and key application servers supported within a safe and reliable facility on a high-performance, high-availability virtual machine configured and maintained by Progent's network support professionals.

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    Progent can provide enterprise clients the services of a certified NetApp consultant to deliver online or on-premises expertise for NetApp's entire portfolio of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Areas of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, storage management, security and compliance, disaster recovery, and remediation. Progent offers Level 3 support to help you to resolve issues with NetApp SAN storage deployments quickly and affordably following best practices.

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  • Apple Mac, Entourage, Exchange On-site Support
    24/7 OS X and Exchange Computer Consultant

    Microsoft Exchange and Macintosh workstations can work together efficiently. Progent's Mac and Microsoft certified experts can help you set up Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to collaborate with colleagues who use Microsoft Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can collaborate, allowing Mac users to receive and send email, examine the Exchange global address list, import addresses, sync up appointments, and invite fellow workers to meetings via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that LDAP and Outlook Web Access are working. Progent also can provide customized one-on-one Entourage training.

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  • Cisco ASDM Firewall Management Consulting
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    Progentís Cisco-Premier technology experts provide professional PIX Firewall consulting services covering design, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector threat protection, and secure connectivity services. Ranging from compact, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls offer a sensible level of security, speed and availability for business networks of all sizes. PIX firewalls are based on a proven, specially designed platform, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and connectivity services, including advanced application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and flexible administrative solutions. Progentís Cisco consultants can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progentís Co-managed Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top shared professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

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  • Networking Firms Microsoft Office 2000
    Microsoft Office 2003 Technology Consulting

    Progentís IT outsourcing services for small businesses include designing Server 2003, .NET Server, and BackOffice systems, coordinating upgrades to XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and on-premises troubleshooting, fixing chronic integration issues, and producing a comprehensive security plan. Progent can help you enhance system availability and throughput with zero-downtime technologies, redundant network architecture, and proactive network monitoring. Progent also provides special project help for major migrations and can assist with needs definition, resource identification, bill of materials production, vendor selection, purchasing coordination, and full documentation. Progentís computer outsourcing help also includes training for office productivity programs such as Office XP.

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  • Exchange 2013 Configuration Integration
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    Microsoft Exchange 2013 includes major improvements to the capabilities of its predecessor Exchange Server 2010 and delivers powerful new features plus a redesigned architecture. These improvements affect key IT areas including manageability, availability, security, cost of ownership, collaboration, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the potential business benefits of upgrading to Exchange 2013, design an efficient validation and rollout strategy, and educate your IT staff to manage your Microsoft Exchange 2013 environment. Progent can also provide ongoing remote consulting and support and management for Exchange Server 2013.

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    Fault Tolerant Inter-Office Connection IT Services

    Progentís high availability network experts offer non-stop computing support, disaster recovery services, system load balancing, non-stop interoffice connectivity, 24x7 Internet connection design, high-availability data center support, and other non-stop networking support to show your small business configure a non-stop environment for line-of-business applications. Progent possesses the background to design affordable, fault-tolerant systems by deploying the evolving library of Windows Cluster servers such as Windows Cluster Server 2003, SQL Server Cluster, and Exchange Cluster Server. Progentís Microsoft and Cisco certified consultants can show you how to you design a fault tolerant mutli-site network with a completely mirrored Internet interface and intelligent system load balancing.

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