Fast and Affordable Remote Help for Charleston South Carolina IT Networks
Immediate Online Help for Charleston SystemsFor companies located in Charleston South Carolina, Progent offers online support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to resolve the majority of network problems quickly. Efficient support reduces immediate costs since solutions accumulate fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company benefits additionally with indirect costs by minimizing or avoiding network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly important in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. Unlike many online support companies, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid situations where quick repairs manage to turn into big tabs. Progent's skill at disposing of problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized tools and field-tested methodologies that allow the maximum level of effectiveness for remote engineering help and repair for computer systems of any size. Progent's remote service group can access your company's system without compromising network security.

Progent's sophisticated technical support database application maintains comprehensive documentation for the support that Progent's clients have been provided. Progent's authorized consultants have access to the details of assistance provided to every Progent customer by any Progent consultant. This history of problems and fixes is structured as an easily exploitable internal database that permits Progent's online technical engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and permit quick response from vendors' in-house product engineers with the result that Progent's online service specialists are able to arrive at the best resolutions in the least time.

Remote technical support services available from Progent to businesses in Charleston South Carolina include:

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, subscription-based managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by offering an environment for performing common time-consuming jobs. These can include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, anti-virus response, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alarm to your specified IT management personnel and your assigned Progent technical consultant so that potential issues can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting tools designed to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and fast recovery of critical files/folders, applications, images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, user error, malicious insiders, or application bugs. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity on a unit that only you have and that is accessed using a separate network channel. A broad range of devices can be used as this second means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. To find out more about Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Service Desk offers a transparent supplement to your in-house IT support team. User access to the Service Desk, provision of support services, problem escalation, ticket generation and updates, performance measurement, and maintenance of the service database are cohesive whether issues are taken care of by your internal IT support organization, by Progent's team, or by a combination. You have complete flexibility to extend or reduce your part of technical support work as needed. Progent provides startup deployment and provisioning of the professional services automation software plus workflow documentation, validation and training. To find out more about ProSight Shared Help Desk, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. Besides optimizing the security and functionality of your IT network, Progent's software/firmware update management services permit your IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk or enhancing your established one, identifying or customizing Help Desk Call Center software products to address the unique requirements of your corporation, or adding temporary online personnel to work with your in-house Help Desk group to handle unusually busy situations like software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk team of experienced information technology professionals gives your computer users in Charleston South Carolina rapid assistance from an effective network service resource with years of background delivering phone support and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a major contributor to company success, and Progent's goal is to fix rather than just track IT problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting staff can supply remote advanced engineering expertise and training in key business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center2, extend or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Charleston South Carolina online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM for your environment so that your IT maintenance is proactive and automated. By uncovering potential problems before they grow into downtime, proactive monitoring can avoid stressful and costly network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks powered by a mix of platforms.
How Your Charleston Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Charleston South Carolina, Progent's online network support engineers are ready to deliver effective and cost-effective IT support the instant your business has to have it. More than two decades of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve network problems rapidly while avoiding the cost and lost time associated with on-premises support visits.

Even if your Charleston organization has a local independent consultant or employs a full time IT staff that know how to deal with the majority of network problems, Progent's Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the experience to handle sudden network emergencies or particularly tough integration problems.

Advantages of Progent's IT Support for Companies in Charleston South Carolina
Progent's online IT consulting services allow your Charleston organization to have the benefits of on-call, expert IT support without the cost of managing an in-house IT staff. Your information system will derive added strategic worth by being increasingly available, efficient, and secure. Benefits to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Charleston South Carolina, local computer support resources, whether consisting of freelance consultants or a full-time maintenance staff, can take care of the majority of technical problems. On the other hand, serious problems may strike when your regular resources are too busy or absent, and some problems may stem from IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's online support professionals provide an easy, quick, and economical way to supplement your local help and to transfer valuable information to improve your capability to handle future issues locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller companies often depend on independent freelance service providers. Although freelance consultants have less internal costs than big service firms and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the lack of reserve personnel may force your company to wait for assistance during an emergency. As your business grows, system unavailability and problems with vital applications become more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of reserve support expertise to make sure your IT system is always up and running.

  • Build a Solid Basis for Smooth Expansion
    Companies typically begin with an IT system implemented on a modest budget. Lacking a scalable framework, slap-dash repairs often get thrown on top of an unstable foundation. As a company grows, reliability and scalability issues can impede the success of the organization. Such poorly designed systems require proper assessment, intelligent long-term planning, and wide IT knowledge to evolve to a system architecture able to offer the stable foundation to handle current business demands and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller organizations require guidance and technical training to navigate through an increasingly complex maze of technology alternatives available for accelerating business growth and improving efficiency. They hardly need a network engineer who is trying to resell a specific vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined product rather than the true needs of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align IT consulting with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT expertise, refined support tools, and understanding of corporate IT enable offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, at the forefront of IT service, executing a broad variety of IT tasks for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not just world-class IT skills, but also a consultant with proven approaches for using technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits per minute. Consequently, you owe only for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be tempted to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent can focus on offering hard-to-find services where Progent faces few competitors. Businesses who work with familiar freelance service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



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    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance bottlenecks.

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    Cisco offers a full product line of routers that includes appliances designed to provide the protection, performance, and reliability demanded by customers from small offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved fault tolerance and system availability. Progent can show you how to choose and integrate Cisco routers to build a solid infrastructure for your IT system and to make it easy to grow as you support new users, open new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent can provide expertise in a variety of routers powered by the Cisco IOS platform, including the Cisco 800 series of small business VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Series Routers.

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    Progent's certified professionals can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop test environments and rollout plans, optimize your network for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT management team, develop a corporate-wide security plan, streamline network management, help with application development, and generate and test a disaster recovery/business continuity plan.

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    Progent provides the services of Microsoft and Cisco-Premier IT support professionals to show customers affordable ways to help organizations optimize the benefits of Microsoft and Cisco technology. For environments that range from remote offices to large enterprises, Progent's network consultants can help you enhance your information system's e-mail infrastructure, security, reliability, performance, and IT management.

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    Application Publishing with Internet Security and Acceleration Server 2006 allows greater control over intranet applications while enabling enhanced efficiency by making these applications accessible to authorized remote users. Internet Security and Acceleration Server 2006 can guard business applications, services, and information throughout all network components with application-layer filtering and powerful publishing tools. Progent's Microsoft-premier Internet Security and Acceleration Server 2006 experts can show you how to design, install, configure, and maintain ISA Server 2006 on your network so that your company benefits from a smart and affordable combination of security, convenience, and performance.

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    Progent's Microsoft-certified consultants can provide economical remote and onsite expertise, software development, and debugging support for organizations of any size who intend to migrate to SharePoint Server 2016 or SharePoint Online from prior releases of SharePoint.

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    Progent's Microsoft certified experts offer a range of consulting services for Dynamics GP. Microsoft Dynamics GP is a Microsoft financial platform and business management tool based, like all Microsoft financial solutions, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft accounting products in the Microsoft Dynamics GP/Great Plains family, offers a cost-effective tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Microsoft Dynamics GP is easy to install and integrate, and with its segmented approach you can license only the functions you currently require, with the ability to add clients and enlarge capabilities in the future. Progent's Dynamics GP Software consulting engineers can help you install, customize and manage Microsoft Dynamics GP/Great Plains 2010 and also earlier editions of Dynamics GP/Great Plains.

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    Progent has extensive experience delivering a broad range of online IT support and urgent repair services to local governments and school districts across the United States. Progent is one of the pioneers in delivering expert remote network support and has provided IT solutions to organizations in every state. Remote support saves travel expenses and solves issues more quickly than onsite support.

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    Progent's certified consultants can assist you to evaluate the potential benefits of Hyper-V-powered server virtualization for your business, conduct pilot installations to validate Hyper-V's compatibility with your line-of-business applications, evaluate your network infrastructure for optimal operation with virtual server solutions, assist you in moving to Microsoft Windows Server 2008 and configuring Hyper-V, train your network management personnel to track and administer Hyper-V, provide world-class consulting support for enhancing the security of your virtual machines, design and test disaster recovery processes that maximize network availability, and deliver ongoing consulting and technical support including affordable remote repair and turn-key Help Desk outsourcing.

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    Exchange Servers and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft certified consultants can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can work closely with teammates who run Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to get and transmit messages, search the GAL, import addresses, synchronize appointments, and invite fellow workers to meetings via your Exchange account. Progent will make sure that your Microsoft Server is properly configured and that LDAP and Outlook Web connectivity are working. Progent also offers customized one-on-one Entourage education.

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    Progent provides nationwide urgent technical support and consulting services for businesses that run Sun Solaris environments or whose information systems feature a mix of Sun Solaris and Microsoft Windows products. Remote technical support offers maximum return for your information technology budget by preserving user efficiency and shortening the time charged for network repair services. Sophisticated online access utilities and experienced service specialists and engineers combine to enable Progent to solve the majority of network problems without wasting time and expense by traveling to your location. In most of situations your network problems can be remediated over the phone or through a mix of phone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISSP premier security specialists to help with the toughest system problems.

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    Progent can provide small and medium-size companies supplemental or fully outsourced Help Desk services for at-home employees.

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    Progent's certified Office Word and Microsoft 365 Word consultants offer a wide range of economical online support services to help you to manage and troubleshoot your legacy Microsoft Word environment or help you to move to a newer version of Microsoft Office Word. Services available from Progent's Word experts include VBA software development, identifying and resolving compatibility problems between various releases of Word, interfacing Word with different Office applications such as Office Excel and Outlook or with 3rd-party data sources and plug-ins,network optimization for dependable. reliable cloud connectivity, security consulting, smart phone integration, and remote training sessions tailored for individuals or groups.

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    BSD Configure

    Progent's UNIX platform consulting services provide small companies and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of experience provides you with a convenient one-stop consulting firm to show you how to create and maintain a protected and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Mandrake.

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    Progent offers fast and affordable online access to a certified Oracle database administration consultant or an Oracle application programmer. Progent can provide comprehensive database administration services for any version of Oracle including 10g and 11g and can also help design, create, update, or troubleshoot Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also can provide support for Data Guard replication technologies and ASM file/volume manager.

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    Progent's Jabber consultants can provide online or on-premises expertise to assist organizations of any size to plan, implement, maintain, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide advanced support for all the products, technologies and services that make up building an end-to-end Cisco Jabber solution such as Cisco network appliances and management software, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi systems, security and compliance, cloud integration, immersive telepresence systems, PBX products, business continuity, and other pieces of a cohesive collaboration ecosystem.

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    Progent can help you in any phase of your upgrade to Exchange 2019 such as deploying Windows Server 2019 Core for hosting Exchange; planning HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and implementing Hyper-V virtualization; configuring hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook.

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    Progent's proven ransomware recovery consultants can assist your business to reconstruct an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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    Progent's Network Helpdesk Outsourcing Services for desktop support are designed especially for small businesses who require immediate availability of a Help Desk Call Center with expert phone support and full escalation options but who have to work within a modest IT budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Phone Support, Optional Remote Access Provisioning, System Evaluation, Problem Prioritization, Virtual Help Desk Support, By-the-Minute Billing, and Helpdesk Applications Selection and Integration.

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    Configuration Manager 2016 automates application and device provisioning and updating, centralizes security and compliance settings control, keeps track of network resources, guards against corporate data leakage, performs health reporting, allows secure end-user self service, and delivers a single control mechanism for managing mixed-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud integration experts can help your organization with any aspect of planning, implementing, using and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.

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    Progent's certified SharePoint 2019 and SharePoint Online experts can provide affordable remote and onsite expertise, application development, and technical support services for organizations of all sizes who intend to migrate to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help customers plan and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud-based components into a cohesive intranet system.

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    Stealth penetration checking is a key component of any comprehensive network security strategy. Progent's security professionals can perform thorough intrusion tests without the awareness of your organization's internal network support resources. Unannounced penetration checking shows whether current security monitoring systems such as intrusion detection warnings and event log monitoring are properly set up and consistently observed. Progent can implement ongoing autonomous penetration testing to define your internal/external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, skipped patches, and ill-advised IT product defaults can be combined by threat actors into the multi-vector attacks typical of modern variants of ransomware.

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