Immediate Online Support for Charleston South Carolina Networks
For organizations in Charleston South Carolina, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support experts provide excellent value because they possess the practical background and are equipped with the sophisticated tools necessary to resolve the majority of network problems quickly. Efficient support lowers immediate expenses since solutions accumulate fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by minimizing or avoiding network outages and associated costs stemming from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced online technical support expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are charged only for the support that you receive. In contrast to typical remote service firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from scenarios where fast fixes somehow end up as major tabs. Progent's skill at dealing with problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and field-tested processes that allow the maximum level of effectiveness for remote engineering help and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to connect to your network without violating network security.
Progent's sophisticated service database system includes detailed records for the service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of support rendered to each Progent customer by every Progent engineer. This archive of anomalies and responses is structured as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's extensive list of certifications and working associations with important vendors such as Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to determine optimal resolutions promptly.
Remote technical support services available from Progent to customers in Charleston South Carolina include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support professionals can provide computer system problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting services, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop support services to help your business to install, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for networking engineers, and indicates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most difficult challenges encountered in network planning, integration, administration, compliance, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and developing workarounds or locating program updates. Cisco CCIEs offer exceptional value since their broad experience permits them to fix problems quickly. In typical cases, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your environment via state-of-the-art remote support technology to perform efficient, safe, and economical diagnosis and remediation.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading family of infrastructure products by offering consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISM and CISSP security and compliance consultants can provide a range of security solutions that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recuperate quickly after a serious breach. Security solutions available from Progent include: in depth information security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after malicious assaults; setting up firewalls; building secure architectures for remote and mobile connectivity; defending your email system from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote consulting services to address a wide array of computer technologies including system architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux-based solutions. Progent's team-based approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Billing rates for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important areas of information technology enables clients to execute major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Charleston Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk or improving your established one, identifying or customizing Call Center software to meet the unique demands of your business, or adding occasional phone support staff to supplement your internal Call Center resources to deal with high-demand scenarios such as software transitions, mass updates, or installing brand new business software.
Progent's Help Desk team of seasoned network consultants gives your computer users in Charleston South Carolina fast access to a large technical support group with years of background offering telephone-based consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a solid enabler of business success, and Progent's policy is to resolve and not simply record technical problems.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team provides remote advanced consulting support and education in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Charleston South Carolina online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so your IT support is proactive and automated. By spotting looming trouble spots before they evolve into downtime, automated monitoring can avoid stressful and costly service breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems powered by a combination of OS platforms.
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Charleston South Carolina, Progent's phone-based network support specialists are ready to deliver effective and economical IT support whenever your business needs it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to solve network problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.
Even if your Charleston business works with a regular independent support technician or maintains a full time IT staff that can handle ordinary network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the experience to deal with unexpected network emergencies or especially complicated integration projects.
Advantages of Progent's IT Support for Companies in Charleston South Carolina
Progent's remote network troubleshooting services allow your Charleston company to enjoy the benefits of on-call, enterprise-grade network support without the expense of managing an in-house IT staff. Your network will acquire added strategic value by becoming more available, efficient, and secure. Advantages to your business include:
- Seamless remote extension of your on-site support resources
With most businesses in Charleston South Carolina, nearby network service resources, whether represented by outside consultants or an in-house maintenance staff, can solve the majority of network problems. However, serious problems can strike when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your usual support technicians. In these cases, Progent's on-call service experts give you an easy, quick, and economical way to supplement your regular resources and to pass on valuable information to improve your capability to resolve future problems in-house.
- Less Dependence on Freelance Consultants
For network maintenance, smaller businesses often depend on independent freelance consultants. While independent service people have less internal costs than larger service companies and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of backup personnel may force your company to wait for assistance during an emergency. As your company grows, system downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of backup support expertise to make sure your IT system stays available.
- Build a Solid Foundation for Seamless Expansion
Businesses typically begin with an IT architecture created on a modest budget. Lacking a proper infrastructure, band-aid fixes can get thrown on top of a shaky foundation. As a network grows, stability and scalability problems can impede the success of the business. These badly designed environments require careful assessment, smart long-term planning, and extensive IT expertise to evolve to a system architecture that can provide the stable foundation to handle vital business demands and facilitate future growth.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller businesses require guidance and technical education to navigate through an increasingly complicated maze of technology alternatives capable of accelerating business success and enhancing productivity. They hardly need a computer consultant who is attempting to resell a specific vendor's products. IT support and product sales can lead to a scenario where the proposed
solution is designed around a predetermined product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align IT expertise with the real interests of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical expertise, refined remote support software, and understanding of enterprise networking allow companies to escape the limitations of excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does My Business Begin Getting Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, in the trenches of IT service, executing a wide variety of technical tasks for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This means that you get not just world-class IT help, but also a consultant with proven approaches for using technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits by the minute. Consequently, you owe only for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces little competition. Companies who utilize familiar independent consultants or who employ in-house support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.