Immediate Remote Support for Charleston South Carolina Computer Systems
Urgent Phone Consulting for Charleston SystemsFor organizations located in Charleston South Carolina, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support experts offer excellent leverage because they possess the practical experience and have access to the sophisticated technology needed to resolve most information system issues quickly. Efficient support reduces immediate expenses because solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more in incidental costs by reducing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote consulting know-how is particularly helpful for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's billing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike many remote service organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing avoid situations where speedy. minor repairs somehow turn into big tabs. Progent's skill at handling technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized tools and field-proven processes which allow the highest level of effectiveness for online technical support and repair for IT systems of all sizes. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to connect to your system remotely without compromising corporate security.

Progent's sophisticated customer support database system maintains comprehensive records for all service that Progent's clients have been provided. Progent's authorized service personnel have access to the history of support rendered to every customer by any Progent consultant. This archive of issues and resolutions is structured as a conveniently searchable internal database that enables Progent's remote technical experts to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft open up other massive support knowledge bases and allow priority response from manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to come up with the best resolutions promptly.

Online support services provided by Progent to customers in Charleston South Carolina include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all critical areas of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid recovery of critical files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. In addition to optimizing the security and reliability of your IT network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on line-of-business projects and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a protected application and give your password you are asked to verify who you are on a unit that only you have and that uses a different network channel. A broad range of out-of-band devices can be utilized as this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For more information about Duo identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting tools designed to integrate with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables customers to complete major projects economically and on schedule. Progent's special online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center team of seasoned information technology consultants provides your clients in Charleston South Carolina fast contact with an effective support group with extensive experience delivering phone help and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk perception as a major driver of business success, and Progent's aim is to solve instead of simply document network problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff can supply phone-based professional engineering support and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information concerning Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center2, expand or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Charleston South Carolina online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to suit your environment so that your IT maintenance is proactive and automated. By exposing possible trouble spots before they expand into crashes, proactive monitoring can head off stressful and costly service breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that support multiple platforms.
How Your Charleston Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Charleston South Carolina, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective IT help the moment your business requires it. Over two decades of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Charleston office deals with a regular freelance support technician or maintains an in-house IT staff that can handle day-to-day network issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to address unexpected system emergencies or especially tough integration problems.

Features of Progent's Online Network Support for Charleston South Carolina
Progent's phone help, Internet-based troubleshooting, network security expertise, and network management services offer businesses in Charleston South Carolina unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT experience, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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