Immediate Online Support for Charleston South Carolina Networks
Fast Phone Support for Charleston NetworksFor organizations in Charleston South Carolina, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support experts provide excellent value because they possess the practical background and are equipped with the sophisticated tools necessary to resolve the majority of network problems quickly. Efficient support lowers immediate expenses since solutions accumulate fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by minimizing or avoiding network outages and associated costs stemming from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced online technical support expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are charged only for the support that you receive. In contrast to typical remote service firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from scenarios where fast fixes somehow end up as major tabs. Progent's skill at dealing with problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and field-tested processes that allow the maximum level of effectiveness for remote engineering help and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to connect to your network without violating network security.

Progent's sophisticated service database system includes detailed records for the service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of support rendered to each Progent customer by every Progent engineer. This archive of anomalies and responses is structured as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's extensive list of certifications and working associations with important vendors such as Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to determine optimal resolutions promptly.

Remote technical support services available from Progent to customers in Charleston South Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Billing rates for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important areas of information technology enables clients to execute major projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk or improving your established one, identifying or customizing Call Center software to meet the unique demands of your business, or adding occasional phone support staff to supplement your internal Call Center resources to deal with high-demand scenarios such as software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk team of seasoned network consultants gives your computer users in Charleston South Carolina fast access to a large technical support group with years of background offering telephone-based consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a solid enabler of business success, and Progent's policy is to resolve and not simply record technical problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides remote advanced consulting support and education in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Charleston South Carolina online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so your IT support is proactive and automated. By spotting looming trouble spots before they evolve into downtime, automated monitoring can avoid stressful and costly service breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems powered by a combination of OS platforms.
How Your Charleston Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Charleston South Carolina, Progent's phone-based network support specialists are ready to deliver effective and economical IT support whenever your business needs it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to solve network problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Charleston business works with a regular independent support technician or maintains a full time IT staff that can handle ordinary network problems, Progent’s Microsoft certified consultants can still offer a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the experience to deal with unexpected network emergencies or especially complicated integration projects.

Advantages of Progent's IT Support for Companies in Charleston South Carolina
Progent's remote network troubleshooting services allow your Charleston company to enjoy the benefits of on-call, enterprise-grade network support without the expense of managing an in-house IT staff. Your network will acquire added strategic value by becoming more available, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    With most businesses in Charleston South Carolina, nearby network service resources, whether represented by outside consultants or an in-house maintenance staff, can solve the majority of network problems. However, serious problems can strike when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your usual support technicians. In these cases, Progent's on-call service experts give you an easy, quick, and economical way to supplement your regular resources and to pass on valuable information to improve your capability to resolve future problems in-house.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller businesses often depend on independent freelance consultants. While independent service people have less internal costs than larger service companies and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of backup personnel may force your company to wait for assistance during an emergency. As your company grows, system downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of backup support expertise to make sure your IT system stays available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses typically begin with an IT architecture created on a modest budget. Lacking a proper infrastructure, band-aid fixes can get thrown on top of a shaky foundation. As a network grows, stability and scalability problems can impede the success of the business. These badly designed environments require careful assessment, smart long-term planning, and extensive IT expertise to evolve to a system architecture that can provide the stable foundation to handle vital business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller businesses require guidance and technical education to navigate through an increasingly complicated maze of technology alternatives capable of accelerating business success and enhancing productivity. They hardly need a computer consultant who is attempting to resell a specific vendor's products. IT support and product sales can lead to a scenario where the proposed solution is designed around a predetermined product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical expertise, refined remote support software, and understanding of enterprise networking allow companies to escape the limitations of excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, in the trenches of IT service, executing a wide variety of technical tasks for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This means that you get not just world-class IT help, but also a consultant with proven approaches for using technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits by the minute. Consequently, you owe only for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces little competition. Companies who utilize familiar independent consultants or who employ in-house support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and expensive service disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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    Progent’s Microsoft certified consultants offer a range of support services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is a financial and ERP solution built, like all Microsoft financial tools, on the expandable and popular platform of Windows technology. Microsoft Dynamics GP offers an affordable tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to install and integrate, and with its modular design you can license only the functions you currently require, with the option to expand clients and enlarge capabilities when necessary. Progent’s Dynamics GP/Great Plains consulting experts can show you how to install, configure and manage the latest version of Dynamics GP or upgrade smoothly from an older edition.

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    Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized company integrate and support Cisco’s security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the versatility to expand with your changing business requirements. Progent’s Cisco-Certified network consultants are familiar with Cisco’s complete family of hardware and software targeted at eliminating information theft, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can show you how to deploy Cisco products to achieve secure access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a central client access control framework for user certification, authorization, and accounting from an easy-to-use Web interface.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can expand their market, lower their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and costs and expedite your ROI.

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    Progent is among the most qualified network consulting companies for integrating email and messaging solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small companies get all the benefits of Microsoft Exchange Server 2000 under common scenarios such as updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.

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    Progent’s Microsoft certified experts offer small and mid-size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to deliver critical software quickly and automatically to specified workers, reduce product expense and stay compliant by determining usage profiles, enhance Windows security by improving your knowledge of vulnerability and by delivering targeted updates, manage your mobile workforce through accepted standards independent of connection or geography, and reduce operational costs by efficiently exploiting the administrative capabilities incorporated into Windows. Progent’s SMS consulting professionals can help you use SMS economically for automated software and application installation, security patch control, and resource tracking management including program and hardware inventory.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall.

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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates over 25 years of background helping manufacturing and service organizations to manage complex supply chains and improve the efficiency of critical processes to get products to market quickly and meet customer commitments dependably. Progent offers the skills of an ERP specialist with more than two decades of background working with the SyteLine/CloudSuite Industrial platform. Progent can provide online or on-premises services that spans from occasional guidance to solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, application development, CPQ, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and DBA services.

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    Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists have extensive backgrounds helping small and mid-size businesses to reduce network downtime by offering affordable online consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT design, backup/restore solutions, and transparent system maintenance. Progent’s business continuity experts can assist your company to plan and test a sensible business continuity strategy that matches your business needs and budget. Progent’s disaster recovery specialists can assist you to architect, implement, and maintain fault-tolerant technologies including non-stop Internet access, virtualization, clustering, load balancing, continual off-site backup, and geographically dispersed hot backup centers.

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    Progent's Cisco CCIE-certified SIP infrastructure consultants can assist you to plan, integrate, manage, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-connected SIP trunks and can provide cost-effective online or on-premises support to assist businesses to move smoothly to a modern communications network that delivers accelerated return on investment. Progent's certified Microsoft collaboration consultants can help you to configure interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms such as Skype for Business and Lync Server for connectivity to a SIP PSTN trunk.

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