Fast and Affordable Online Technical Support for Charleston South Carolina Computer Systems
Immediate Remote Consulting for Charleston NetworksFor organizations located in Charleston South Carolina, Progent offers online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic issues.

Progent's remote technical support experts offer excellent leverage because they possess the practical background and are equipped with the sophisticated technology needed to solve most information system issues quickly. This reduces direct costs since solutions use up fewer chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business disruption, upset clients, idle employees, and de-focused management. Progent's extensive remote technical support experience is especially helpful for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's billing model for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike many remote service organizations, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from situations where fast solutions manage to turn into large invoices. Progent's skill at handling technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized tools and field-tested processes which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to connect to your computer system remotely without compromising corporate security.

Progent's advanced customer support database application keeps comprehensive documentation of the support that Progent's clients have received. Progent's staff service personnel have access to the records of support rendered to every Progent client by any Progent engineer. This database of anomalies and solutions is structured as a conveniently accessible support knowledge base that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available other massive technical support databases and permit fast access to manufacturers' in-house engineering staff so Progent's remote consulting experts can arrive at optimal solutions promptly.

Remote technical services provided by Progent to companies in Charleston South Carolina include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. Progent's ProSight series of outsourced network management services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and allow transparent backup and rapid recovery of critical files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information system. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services allow your IT team to focus on more strategic initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and give your password you are requested to verify your identity on a unit that only you possess and that uses a different network channel. A wide range of devices can be used for this second form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can register several verification devices. For more information about Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk service options for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Call Center consulting services can guide you in building an efficient new Help Desk Call Center or revamping your established one, evaluating or enhancing Help Desk Call Center software to address the particular demands of your business, or adding temporary online staff to supplement your in-house Help Desk Call Center team during high-demand situations like software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran network consultants provides your workers in Charleston South Carolina fast communication with a dependable network service resource with extensive background providing phone help and online troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk perception as a crucial driver of business performance, and Progent's goal is to fix rather than merely annotate network problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts staff offers phone-based professional engineering support and training in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Charleston South Carolina remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so that your network support is proactive rather than reactive. By exposing potential issues before they cause network outages, automated monitoring can head off stressful and expensive information system crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that incorporate a variety of OS platforms.
How Your Charleston Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Charleston South Carolina, Progent's online computer support specialists are ready to deliver professional and affordable system support the instant your business requires it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to fix network problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Charleston company relies on a regular independent support technician or employs a full time organization that know how to deal with ordinary network problems, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to handle sudden system emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Offices in Charleston South Carolina
Progent's remote IT consulting services allow your Charleston company to realize the advantages of immediate, enterprise-grade network support without the cost of managing an in-house IT organization. Your information system will acquire added business worth by becoming more available, efficient, and secure. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    With most offices in Charleston South Carolina, nearby network service resources, whether made up of outside consultants or an in-house IT staff, can take care of the majority of technical issues. However, major troubles can spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your local support people. In these cases, Progent's online support professionals provide a convenient, fast, and economical way to augment your local resources and to convey useful information to increase your ability to resolve future problems in-house.

  • Less Reliance on Individual Consultants
    For IT support, smaller businesses commonly depend on individual freelance service providers. Although freelance consultants carry less overhead than larger consulting organizations and can often charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the absence of reserve personnel may force your company to wait for help during an emergency. As your network expands, system unavailability and problems with critical applications are more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of backup service expertise to insure your IT system stays up and running.

  • Create a Solid Basis for Smooth Expansion
    Organizations typically begin with an information architecture created on a shoestring budget. Lacking a strong framework, band-aid repairs can get thrown onto a weak foundation. When a network grows, reliability and expandability issues can impede the productivity of the organization. Such badly designed environments require careful assessment, intelligent strategic planning, and wide technical expertise to upgrade to a network architecture able to deliver the solid foundation to meet current business requirements and ease future growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller offices need guidance and technical training to negotiate an ever more complicated maze of product alternatives available for accelerating business growth and enhancing productivity. They do not need a computer consultant who is trying to sell a certain vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is designed around a profitable product instead of the true needs of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to align IT expertise with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical experience, refined support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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