Fast and Affordable Online Troubleshooting for Charleston Information Networks
Immediate Online Help for Charleston NetworksFor companies located in Charleston or anywhere in the state of South Carolina, Progent provides online help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers provide excellent value due to the fact that they have the real-world experience and are equipped with the advanced technology required to resolve the majority of information system problems rapidly. This reduces direct costs because solutions use up minimal chargeable minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves even more in incidental expenses by reducing or avoiding system outages and related losses stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced online consulting experience is especially valuable for organizations that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are billed just for the support that you receive. In contrast to typical online support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where fast repairs manage to turn into major tabs. Progent's skill at handling problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized technologies and proven processes which allow the maximum degree of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to interface to your computer system without compromising network security.

Progent's powerful customer support database system maintains detailed records of the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of support delivered to each client by any consultant. This database of issues and fixes is stored as a quickly accessible support database that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft open up other extensive support databases and permit quick access to manufacturers' internal support staff so Progent's online consulting experts can come up with the most efficient resolutions quickly.

Remote services available from Progent to customers in Charleston and throughout the state of South Carolina include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology used by many of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows customers to complete major projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk or revamping your existing organization, identifying or customizing Help Desk software to meet the particular needs of your corporation, or providing temporary online staff to work with your existing Help Desk Call Center team to deal with unusually busy events like software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Call Center staff of experienced information technology professionals gives your customers in Charleston or anywhere in the state of South Carolina rapid assistance from a dependable technical support resource with years of experience providing phone consulting and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a solid enabler of business success, and Progent's intent is to resolve rather than simply record network issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply online professional consulting support and education in specific application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, programming, and education services, see Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Charleston, or anywhere in the state of South Carolina, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so that your computer maintenance is proactive and automated. By uncovering possible problems before they evolve into network outages, remote monitoring can minimize stressful and costly information system failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on multiple operating systems.
How Your Charleston Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Charleston or anywhere in the state of South Carolina, Progent's online computer support specialists can provide professional and cost-effective system support the moment your organization requires it. More than a decade of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to repair IT problems quickly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Charleston company deals with a local independent consultant or employs a full time organization that can handle typical computer issues, Progent’s Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the time or the expertise to resolve sudden system emergencies or especially tough integration projects.

Advantages of Progent's IT Support for Businesses in Charleston
Progent's remote IT consulting services allow your Charleston organization to enjoy the advantages of on-call, enterprise-grade IT support without the expense of managing a full-time IT staff. Your information system will acquire greater business worth by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site support resources
    With most companies in Charleston or anywhere in South Carolina, local computer support resources, whether consisting of independent consultants or an internal maintenance staff, can take care of typical network issues. However, IT crises sometimes strike when local resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your usual service technicians. In these situations, Progent's online support professionals give you an easy, fast, and economical way to augment your local help and to convey useful knowledge to increase your ability to deal with future problems locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller offices often depend on individual freelance consultants. Although freelance consultants carry less overhead than larger service organizations and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback help may force your business to wait for help during an emergency. As your company expands, network unavailability and problems with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of reserve service experts to make sure your network is always available.

  • Build a Solid Basis for Smooth Growth
    Businesses typically begin with an IT architecture implemented on a modest budget. Lacking a robust framework, slap-dash repairs often get thrown onto a shaky foundation. When a network grows, stability and expandability problems can hinder the success of the organization. These poorly designed environments require careful assessment, smart strategic planning, and wide technical knowledge to evolve to a system infrastructure able to deliver the solid foundation to handle vital business requirements and ease downstream expansion.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller companies require guidance and technical education to navigate through an ever more complicated array of product options available for promoting business growth and improving efficiency. Businesses hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is built around a profitable technology rather than the true needs of a business. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to match IT expertise with the best needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT knowledge, fine tuned support tools, and understanding of corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, in the trenches of network service, performing a wide variety of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This means that you get not just expert IT skills, but also a consultant with field-tested approaches for using technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help per minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be forced to permit minor problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service firms who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by every staff member to each customer. The discipline of documenting and organizing service activity results in more effective service and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.