Fast Remote Troubleshooting for Charleston South Carolina Information Networks
For companies located in Charleston South Carolina, Progent provides remote technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.
Progent's online support engineers provide excellent value due to the fact that they have the practical background and have access to the sophisticated tools needed to solve the majority of network problems rapidly. This lowers direct costs since solutions require minimal chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in incidental expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support expertise is especially important for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical online service firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple model for billing save you from situations where fast repairs manage to end up as big invoices. Progent's skill at solving problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized technologies and proven methodologies which allow the maximum degree of effectiveness for remote help and repair for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's Technical Response Center to communicate with your company's environment without violating network security.
Progent's proven technical support database system stores extensive records describing all support that Progent's customers have been provided. Progent's authorized engineers have access to the details of services delivered to each client by any consultant. This database of issues and repairs is structured as an easily searchable internal database that enables Progent's online support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft open up additional massive technical knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's online consulting experts can come up with the best solutions quickly.
Online technical services provided by Progent to businesses in Charleston South Carolina include:
Authorized MS Windows Experts
Progent's Microsoft-expert online service experts can deliver computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a wide range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable desktop consulting and support services to help your company to install, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and indicates a consultant's technical skills at the master level. Cisco-qualified CCIEs can handle the most stubborn challenges associated with network design, integration, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or locating software patches. Cisco CCIEs are an excellent value because their deep expertise allows them to resolve problems quickly. In typical instances, less experienced service providers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system using sophisticated on-line support tools in order to provide efficient, safe, and economical analysis and repair.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's market leading selection of infrastructure devices. Cisco technology expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless APs deployment help, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions to enhance the safety of your Windows, macOS and OS X, or Linux network against internal or external threats or help you to recover rapidly after a damaging breach. Security services offered by Progent include: comprehensive information security and compliance audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; setting up firewalls; building secure architectures for remote and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help organizations of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize physical IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for recovering services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a broad range of computer technologies including network infrastructure, messaging systems, network and operational security, plus UNIX and Windows integration. For server economization and easy administration in environments that combine Linux and Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.
Major Linux versions for which Progent offers expertise include:
ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's top corporations. Progent's ProSight series of outsourced network management services covers all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to execute critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Charleston Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progent's Call Center consulting expertise can support you in creating an efficient new Call Center or revamping your current organization, identifying or customizing Help Desk Call Center software to address the special requirements of your company, or providing occasional phone support personnel to work with your in-house Help Desk group during demanding situations such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of seasoned information technology professionals gives your clients in Charleston South Carolina immediate communication with a large support group with substantial background providing telephone-based help and online repair service for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk perception as a key enabler of company productivity, and Progent's policy is to resolve instead of just record IT issues.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides phone-based and in-depth consulting support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, programming, and education services, refer to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Charleston South Carolina remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so that your IT maintenance is proactive and automated. By exposing possible trouble spots before they evolve into full-scale emergencies, proactive monitoring can ward off inconvenient and costly information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by multiple platforms.
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Charleston South Carolina, Progent's phone-based network support engineers are ready to provide professional and affordable system support the moment your business has to have it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to repair computer problems quickly while avoiding the cost and lost productivity associated with in-person support visits.
Even if your Charleston office works with a local independent support technician or employs an in-house organization that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the expertise to address sudden network emergencies or particularly tough integration projects.
Features of Progent's Remote Computer Services for Charleston South Carolina
Progent's online support, remote repair, system security expertise, and network administration services offer businesses in Charleston South Carolina unparalleled leverage for your IT budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk services and system administration, Progent's professionals can provide your office enterprise-level network support while permitting you to avoid the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to companies in Charleston South Carolina and is also ideal for customers in more remote areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a wide array of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Rates to Reduce Costs
Progent provides online support on a per-minute billing plan, so you are billed only for the support you use. Progent has no minimum charge for phone service and asks for no monthly retainer for services delivered during normal business hours. This protects you from facing big invoices for quick fixes.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers access to authorized specialists with skill in designing, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's core support services consist of technology integration, MS Exchange Server expertise, network security planning, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting support for critical application areas. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management Support and Application Programming
Apple Macintosh Support
Amazon MWS Application Development
By providing a full service one-stop source for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that fit the special requirements of your company.
- State of the Art Remote Connectivity Software
Secure remote access permits Progent's service experts to observe exactly what your customers see. This makes it easier to find quick solutions to problems that might otherwise require a costly onsite service call. Sophisticated remote connectivity tools and experienced technicians combine to allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network analysis.
- Compatibility with Mainstream VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Service for Maximum System Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-constrained offices whose workers need instant access to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT experience, refined remote support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, in the trenches of IT support, performing a wide variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested methods for using computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help per minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer scant documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by every consultant to every customer. The discipline of detailing and archiving support records results in more efficient support and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.