Fast Remote Technical Support for Charleston South Carolina Information Networks
For organizations located in Charleston South Carolina, Progent provides remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's remote technical support experts provide excellent leverage because they possess the practical background and have access to the advanced technology needed to solve most network issues quickly. This lowers direct expenses since service calls accumulate fewer billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with indirect expenses by reducing or avoiding network outages and associated losses due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting experience is particularly important in environments that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical remote service organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent scenarios where speedy. minor repairs manage to turn into substantial invoices. Progent's penchant for solving problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-tested processes which promote the highest degree of efficiency for online engineering help and repair for IT networks of all sizes. Progent provides protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to connect to your company's environment without violating corporate security.
Progent's proven customer support database application keeps detailed records describing all service that Progent's clients have received. Progent's team engineers have access to the records of services rendered to every client by any Progent engineer. This archive of problems and solutions is stored as a readily accessible support database that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft make available other massive technical support databases and permit quick response from vendors' in-house support staff so Progent's online consulting experts are able to come up with the best solutions promptly.
Online support available from Progent to businesses in Charleston South Carolina include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online support engineers can provide computer system problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration support, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to help you business to deploy, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure consultants, and certifies an individual's networking skills at the master level. CCIEs know how to resolve the most difficult challenges associated with network design, deployment, maintenance, protection, and problem solving. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco CCIEs represent an exceptional cost-effectiveness because their broad expertise allows them to fix problems quickly. In common cases, less qualified service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can connect to your environment using sophisticated on-line support technology in order to provide fast, safe, and economical diagnosis and remediation.
South Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout South Carolina.
Progent locations in South Carolina State
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity appliances by offering consulting services that include:
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM and CISSP cybersecurity experts offer a variety of system protection services that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your business to clean up rapidly after a serious penetration. Security consulting services offered by Progent include: thorough information security and compliance evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious assaults; configuring firewalls; designing safe architectures for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent can provide advanced remote consulting support to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize local IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable runbook for recovering applications and services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote support services to address a broad range of computer technologies such as network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux environments. Progent's team-based approach to resolving network issues enables fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Progent's rates for longer-term consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special online consulting services include:
How Your Charleston Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of experienced information technology professionals gives your workers in Charleston South Carolina fast communication with an effective support resource with years of experience offering telephone-based help and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center perception as a significant contributor to business success, and Progent's policy is to resolve instead of just annotate IT problems.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Team offers remote professional engineering support and training in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Charleston South Carolina remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so that your IT support is proactive rather than reactive. By spotting emerging trouble spots before they expand into crashes, proactive monitoring can head off stressful and costly information system crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that support a variety of platforms.
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Charleston South Carolina, Progent's online computer support engineers can provide expert and affordable IT support whenever your company needs it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve network problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Charleston business has a local independent consultant or maintains an in-house IT staff that can handle common network problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to solve unexpected network crises or especially challenging integration projects.
Benefits of Progent's Network Help for Companies in Charleston South Carolina
Progent's online technical help services enable your Charleston business to have the benefits of timely, enterprise-class network support without the cost of managing an in-house IT staff. Your information system will acquire added strategic worth by being increasingly available, efficient, and secure. Benefits to your company include:
- Convenient remote expansion of your local support resources
With most businesses in Charleston South Carolina, nearby network service resources, whether made up of outside consultants or a full-time IT staff, can resolve the majority of technical issues. On the other hand, serious problems may occur when local resources are too busy or absent, and some problems may stem from technology that is beyond the scope of your onsite support people. In these situations, Progent's on-call service specialists provide a convenient, quick, and affordable solution to augment your regular help and to convey useful information to increase your ability to deal with downstream problems in-house.
- Reduced Reliance on Freelance Consultants
For network support, smaller companies commonly depend on independent freelance consultants. While freelance service people carry smaller internal costs than big service firms and can afford to charge lower rates, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of backup help may force your business to wait for assistance during an emergency. As your company expands, network downtime and trouble with critical applications become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of backup service expertise to insure your IT system remains up and running.
- Create a Solid Foundation for Seamless Expansion
Companies often begin with an IT system created on a modest budget. Without a robust infrastructure, band-aid repairs can get thrown onto a shaky foundation. As a network grows, reliability and expandability problems can hinder the productivity of the organization. These badly built systems require proper analysis, smart strategic planning, and extensive IT expertise to upgrade to a system infrastructure able to offer the solid foundation to meet current business requirements and ease future expansion.
- Work with Solution Providers Instead of Product Vendors
Smaller businesses need advice and technical training to negotiate an increasingly complicated maze of product alternatives capable of accelerating business growth and improving productivity. These companies do not need a computer consultant who is motivated to earn a commission on a certain vendor's technology. IT consulting and product selling can result in a scenario where the recommended
solution is built around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to match IT consulting with the real interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical background, fine tuned support tools, and familiarity with corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 support, Windows 2003 maintenance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for services delivered during normal working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by every consultant to every client. The discipline of detailing and archiving service activity allows more effective service and eliminates a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only support firms to offer 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.