Immediate Online Help for Charleston South Carolina IT Networks
Fast Online Support for Charleston NetworksFor businesses located in Charleston South Carolina, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the services of CISSP-qualified cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent value due to the fact that they have the real-world background and have access to the advanced technology needed to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs since solutions use up minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with indirect costs by minimizing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting know-how is especially important for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you owe only for the support that you actually get. Unlike typical online service firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean model for billing prevent situations where quick solutions manage to end up as big tabs. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized technologies and field-tested processes that ensure the maximum degree of effectiveness for remote engineering help and repair for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's online support team to connect to your computer system without violating network security.

Progent's sophisticated technical support reporting system stores extensive records of all service that Progent's customers have been provided. Progent's team consultants have access to the history of assistance provided to every client by any engineer. This archive of trouble tickets and fixes is organized as a quickly exploitable internal database that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with key industry leaders such as Cisco and Microsoft open up other extensive technical databases and permit priority access to vendors' internal support staff with the result that Progent's online consulting specialists are able to arrive at the most efficient solutions in the least time.

Remote support provided by Progent to customers in Charleston South Carolina include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight line of IT management outsourcing services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and rapid restoration of critical files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, human error, malicious insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, when you log into a protected application and enter your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To learn more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology professionals gives your workers in Charleston South Carolina rapid contact with an efficient technical support resource with years of background delivering telephone-based consulting and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center the reputation as a crucial contributor to business efficiency, and Progent's goal is to fix and not merely track technical issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group offers remote professional consulting support and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for Microsoft applications including CRM, Microsoft Office Project, Office Word, and Office Excel. To learn additional information concerning Progent's consulting, programming, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center2, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Charleston South Carolina online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM for your business so your network maintenance is proactive and automated. By detecting emerging problems before they evolve into crashes, remote monitoring can head off disruptive and expensive network crises. Progent can also use network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate a mix of operating systems.
How Your Charleston Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Charleston South Carolina, Progent's phone-based computer support specialists can deliver professional and affordable system help whenever your company needs it. Over two decades of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix network problems quickly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Charleston organization works with a local freelance consultant or maintains a full time IT staff that know how to handle common network issues, Progent's Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either lack the time or the experience to fix sudden network emergencies or especially challenging integration projects.

Details of Progent's Remote Computer Services for Charleston South Carolina
Progent's online support, remote repair, system security expertise, and system management services give companies in Charleston South Carolina unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk services and system administration, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the cost and hassle of running a large internal IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



An index of content::

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    Cisco's Meraki MS line of access and distribution switches are intended for environments that go from branch offices to campuses. Progent's Cisco-certified consultants offer cost-effective remote expertise to assist your company to design and deploy a productive network architecture that incorporates Meraki MS switches, streamline network administration with Meraki's cloud-centric management architecture, define policies to ensure compliance, create and validate a disaster preparedness plan, and troubleshoot technical issues related to any aspect of your Meraki ecosystem. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to create a cohesive networking solution.

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    Progent's ProSight Email Guard uses the technology of top information security vendors to deliver web-based management and world-class security for all your email traffic. The powerful architecture of ProSight Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall.

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    Cisco's security and offsite access technology for small to mid-size businesses represent a full array of easy-to-administer security products to help protect your entire network infrastructure. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection systems, and VPN solutions. Progent's expert consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert and CCNP qualifications who can help your company to select Cisco VPN, Cisco RADIUS Security, and other Cisco protection solutions that fit best with your business objectives.

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