Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were once one of the most successful solutions for achieving anytime-anywhere access to messaging, scheduling, web applications, and other vital business data. Progent can provide Charlotte, North Carolina companies the services of BlackBerry-qualified professionals who can help businesses to maintain their BlackBerry environments or migrate efficiently to a more popular smartphone solution.

As the sophistication of small business IT technology has increased, and as the need for world-class security, reliability, and recoverability has grown to be the norm for organizations regardless of size, successful deployment and maintenance of BlackBerry technology has become increasingly challenging. To deal with areas like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and corporate databases, small businesses frequently resort to external support professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-qualified engineers who can help small businesses to plan, manage, and troubleshoot BlackBerry environments economically and efficiently, doing away with the necessity for an internal BlackBerry solutions specialist and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This range of knowledge, combined with Progent's proven online support model, gives small businesses an economical solution for integrating BlackBerry technology seamlessly into their IT system.

Progent's engineers can help your business with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange setup so that your database and email systems function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft software, configure streamlined management utilities so you can track and support BlackBerry devices throughout your company, recommend security policies that make sense for your company, develop custom mobile applications, and make sure that your network infrastructure is appropriately designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your regular backup processes so that it can be recovered quickly and thoroughly.

Consulting and Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and support of BlackBerry devices, offering a single solution for controlling key jobs such as smartphone installation, upgrades, and retirement and also providing a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange, Novell GroupWise, or Domino email servers and BlackBerry users and allows over-the-air synchronization.

BlackBerry BES Server Troubleshooting Assistance

BlackBerry Enterprise Server includes a variety of data protection capabilities starting with automatic data encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent versatility in selecting levels of protection to match the specific needs of your network. Progent's BlackBerry authorized engineers can assist you to choose powerful security features and enable them wirelessly. Examples of these over-the-air selectable security settings are:

  • Disable a BlackBerry device
  • Erase data from a lost device
  • Lock out Bluetooth functionality
  • Activate built-in defenses against malware

BlackBerry Enterprise Server also offers versatility in determining how to keep mobile users from loading or running unsecure or prohibited software. Progent can assist you to select blocking processes like:

  • Specify precisely which programs are permitted on the device
  • Prevent third-party software from using persistent storage on the smartphone
  • Select what functions third-party programs can access on the device
  • Limit the types of access external programs running on the device can establish
  • Prevent all third-party software from being loaded or run on the smartphone

Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced engineer who has earned certifications from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry support skills range from troubleshooting synchronization issues to architecting wireless productivity solutions built around BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist you to perform common support functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters and auto-signature, modifying user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned experts can also help your company to resolve a broad range of issues associated with synchronization, device detection, email reconciliation, web browsing, mobile connectivity, Instant Messaging, desktop software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online technical assistance for small office IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry support expenses low and, by dealing with problems quickly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important tasks such as troubleshooting enterprise activation problems, adding and deleting BlackBerry device clients, setting activation passwords, configuring over-the-air software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry engineers can also assist you to use administration software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise system and help you to select and implement sensible security options.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to add and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, deploy push and pull access control lists, control Exchange data flow, generate, edit, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and technology requirements assessment, system design, deployment planning and execution, performance optimization, design of a high-availability architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to create a wireless system that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to support a BlackBerry BES Server, help your organization to decide which management model and physical components match your needs, and evaluate your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make smart choices concerning alternatives for software editions, processors and storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry expert can help you to select and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-qualified security specialists to run network-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry environment.

Contact Progent for Help from a RIM BlackBerry-Certified Professional
In order to ask Progent about professional expertise for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

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