Consulting and Technical Support Services for BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry wireless PDAs were at one time among the most popular solutions for achieving anytime-anywhere connectivity to email, calendars, web programs, and other critical business information. Progent can provide Charlotte, North Carolina businesses support from BlackBerry-certified experts who can assist companies to manage existing BlackBerry deployments or migrate efficiently to a modern mobile platform.

As the complexity of small company networks has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has grown to be the norm for businesses regardless of size, effective deployment and maintenance of RIM BlackBerry technology has become more difficult. To handle areas like security, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging servers and company databases, small businesses often resort to external consulting professionals who specialize in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can help small organizations to plan, administer, and repair BlackBerry-based solutions affordably and efficiently, eliminating the need for an in-house BlackBerry solutions specialist and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This breadth of knowledge, coupled with Progent's proven remote support model, gives small companies a budget-friendly alternative for incorporating BlackBerry technology productively into their information system.

Progent's engineers can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your database and messaging infrastructure operate efficiently with BlackBerry BES Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, configure streamlined management utilities to help you track and support BlackBerry smartphones across your company, recommend security policies that are right for your company, customize mobile software, and ensure that your network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored quickly and safely.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services


Consulting and Technical Help for BlackBerry Enterprise Server
RIM's high-end platform for managing big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated tool enables Microsoft Exchange Server, Lotus Domino, or Novell GroupWise clients to send and receive emails that stay encrypted in wireless transit to provide maximum data protection. BES Server also simplifies a broad selection of key administrative jobs ranging from BlackBerry configuration and updates to wireless security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-premier engineers can show you how to use BlackBerry BES Server to do routine tasks like:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Control user settings with BlackBerry's vast selection of policies

Progent's BlackBerry-premier consultants can also help you to use BlackBerry Enterprise Server to implement important tasks not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Configure and support BlackBerry's high-availability infrastructure using virtualization
  • Deploy BlackBerry devices wirelessly
  • Establish specialized administration roles
  • Automatically track and report on the health of your system

How Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has earned accreditations from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry consulting services span areas from resolving synchronization problems to architecting mobile productivity solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can help your company to perform basic support operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, changing user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned experts can in addition help your company to troubleshoot a wide array of problems associated with synchronization, handset detection, messaging consistency, web browsing, mobile connectivity, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online support for small office networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry support costs low and, by handling issues quickly, optimizes the output of your BlackBerry users.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and document a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and technology needs assessment, solution architecture, deployment strategy and implementation, performance tuning, configuration of a high-availability architecture, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to design a wireless environment that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to support a BlackBerry Enterprise Server, assist you to determine which management model and equipment meet your requirements, and analyze your messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make informed choices about options for software versions, processors and mass storage, network topology, and application set up.

To optimize network protection, Progent's BlackBerry consultant can help your company to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security specialists to run company-wide security assessment and compliance validation and recommend enhancements to account for your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Expert
In order to ask Progent about professional help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.



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