Consulting Support for BlackBerry Solutions
BlackBerry SupportBlackBerry mobile PDAs were once among the most successful products for achieving location-independent connectivity to messaging, calendars, web-based programs, and other critical business data. Progent can provide Charlotte, North Carolina businesses the expertise of BlackBerry-premier professionals who can help companies to manage existing BlackBerry deployments or migrate smoothly to a modern mobile solution.

As the complexity of small business networks has expanded, and as the demand for world-class protection, dependability, and disaster recovery has become the standard for businesses regardless of size, successful integration and maintenance of BlackBerry technology has grown increasingly difficult. To address issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging systems and corporate databases, small businesses often turn to outside support firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can assist small businesses to plan, administer, and repair BlackBerry-based environments affordably and effectively, eliminating the necessity for an in-house BlackBerry technology specialist and lowering the cost and stress of maintaining mobile workers. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of knowledge, combined with Progent's efficient online service delivery capabilities, provides small companies an affordable solution for integrating RIM BlackBerry products productively into their business information system.

Progent's engineers can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server setup so that your database and email systems work optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, set up easy-to-use management tools so you can monitor and support BlackBerry devices throughout your company, recommend security policies that are right for your company, customize wireless software, and ensure that your network architecture is properly configured to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your regular backup processes in order that it can be recovered quickly and thoroughly.

North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
(336) 793-9929 Winston-Salem Network Support Services


Consulting Support Services for BlackBerry BES Server
RIM's high-end solution for administering big groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful tool enables Exchange, IBM Lotus Domino, or Novell GroupWise users to transmit and receive emails that are encrypted in wireless transit to provide optimum security. BES Server also streamlines a wide selection of key management jobs that span from BlackBerry setup and updates to wireless security and high availability.

BlackBerry Enterprise Server Integration Support

Progent's BlackBerry-premier engineers can assist you to utilize RIM BlackBerry Enterprise Server to do routine tasks like:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Upgrade BlackBerry device firmware wirelessly
  • Manage client settings with BlackBerry's extensive library of IT policies

Progent's BlackBerry-certified consultants can also assist you to utilize BlackBerry BES Server to perform important tasks not supported by the less advanced BES Server Express. These tasks include:

  • Install and manage BlackBerry's fault-tolerant infrastructure based on virtualization
  • Deploy BlackBerry smartphones remotely
  • Set specialized management roles
  • Monitor and analyze the health of your solution

Expert RIM BlackBerry Technical Support Services Offered Online from Progent
Progent's certified BlackBerry engineers are available online to provide expert technical help to companies in the Charlotte area or anywhere in North Carolina. Progent's experienced online consulting team has helped IT organizations resolve computer problems and reduce support expenses in each state in the United States and built a large following of loyal clients. (See Progent's customer testimonials.)

Progent can provide online consulting support for a wide selection of technologies related to RIM BlackBerry products including synchronization, configuration with Microsoft Exchange, managing BlackBerry BES Server, and strengthening mobile security. Important BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, repair, and document a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and technology requirements analysis, solution architecture, deployment strategy and implementation, performance optimization, design of a fault-tolerant environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to design a wireless system that meets your IT budget and aligns with your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to support a BlackBerry BES Server, help your organization to decide which management approach and equipment match your requirements, and analyze your messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about options for software editions, server hardware and storage, network topology, and application configuration.

To optimize system security, Progent's BlackBerry expert can assist your company to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security engineers to run company-wide security vulnerability and compliance validation and recommend improvements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and remove BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, apply permissions, install the Mobile Data System and IM, implement access control lists, control Exchange Server data flow, create, update, and apply WLAN and VPN configurations, set up SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent to Get Help from a RIM BlackBerry-Certified Professional
In order to get in touch with Progent about professional support for BlackBerry wireless solutions, phone 1-800-993-9400 or visit Contact Progent.



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