Consulting Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile PDAs were at one time among the most successful solutions for maintaining anytime-anywhere connectivity to email, scheduling, web programs, and other critical business data. Progent can provide Charlotte, North Carolina businesses support from BlackBerry-premier professionals who can help organizations to maintain existing BlackBerry environments or migrate efficiently to a current smartphone solution.

As the complexity of small company networks has expanded, and as the demand for world-class security, reliability, and recoverability has become the standard for companies of all sizes, successful integration and support of BlackBerry technology has become increasingly challenging. To address issues such as security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and corporate databases, small organizations frequently resort to outside consulting firms who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can assist small organizations to plan, administer, and repair BlackBerry solutions economically and efficiently, dispensing with the requirement for an in-house BlackBerry solutions expert and lowering the cost and hassle of maintaining mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of experience, coupled with Progent's proven remote service delivery capabilities, gives small companies a budget-friendly alternative for incorporating BlackBerry technology seamlessly into their IT network.

Progent's consultants can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft technology, set up easy-to-use administration tools to help you monitor and support BlackBerry smartphones across your company, recommend security policies that make sense for your business, develop custom mobile software, and make sure that your network architecture is properly configured to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your regular backup procedures in order that it can be recovered quickly and thoroughly.

Consulting and Technical Services for BlackBerry Enterprise Server
BlackBerry BES Server streamlines management and maintenance of BlackBerry wireless handsets, offering a single solution for handling critical jobs like smartphone deployment, updates, and deactivation and also providing a solid foundation for data protection and fault tolerance. BlackBerry BES Server supports transparent communication between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging platforms and BlackBerry users and allows over-the-air synchronization.

RIM BlackBerry BES Server Integration Support

BES Server offers a variety of data protection options starting with automatic data encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple DES. BES Server also permits great versatility in selecting levels of protection to match the specific needs of your mobile network. Progent's BlackBerry authorized engineers can assist you to choose powerful security functions and activate them wirelessly. Examples of these over-the-air configurable security features are:

  • Lock down a smartphone
  • Erase data from a lost device
  • Lock out Bluetooth
  • Enable built-in protection against malware

BlackBerry BES Server also provides versatility in determining mechanisms to prevent BlackBerry users from loading or executing unsecure or prohibited applications. Progent can help you to choose protective processes such as:

  • List exactly which applications are allowed on the device
  • Block external programs from using persistent memory on the smartphone
  • Determine what resources external applications can access on the device
  • Limit the kinds of connections external applications running on the BlackBerry smartphone can establish
  • Block all external applications from being installed or executed on the device

Some Ways That Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry consulting services range from resolving synchronization problems to designing wireless workforce solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and produce documentation for a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and technology requirements assessment, system design, installation planning and implementation, performance optimization, design of a fault-tolerant architecture, data backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to create a mobile wireless system that meets your information technology budget and supports your business plans. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, help you to determine which administration approach and equipment meet your needs, and evaluate your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices concerning options for software versions, server hardware and storage, network topology, and application set up.

To optimize network protection, Progent's BlackBerry consultant can help you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security engineers to perform network-wide security assessment and compliance validation and recommend improvements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, tracking, and maintaining one or several BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry consultant offers support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, control Exchange data flow, create, update, and assign WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Professional
If you wish to contact Progent about professional assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.