Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless smartphones were at one time one of the most successful solutions for achieving anytime-anywhere access to messaging, scheduling, web-based programs, and other critical business data. Progent offers Charlotte, North Carolina companies the expertise of BlackBerry-premier professionals who can help businesses to maintain their BlackBerry environments or migrate efficiently to a current smartphone platform.

As the sophistication of small business IT technology has increased, and as the need for world-class security, dependability, and disaster recovery has grown to be the standard for companies regardless of size, successful integration and maintenance of BlackBerry technology has become more challenging. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small businesses frequently resort to external support professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-premier engineers who can assist small businesses to design, manage, and repair BlackBerry environments economically and effectively, dispensing with the necessity for an internal BlackBerry solutions specialist and reducing the cost and stress of supporting wireless workers. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This range of knowledge, coupled with Progent's proven online service delivery model, gives small companies a budget-friendly solution for incorporating BlackBerry products seamlessly into their business information network.

Progent's experts can help your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and email systems function efficiently with BlackBerry BES Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, set up easy-to-use management utilities to help you monitor and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, customize wireless software, and make sure that your IT network infrastructure is properly configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your regular backup procedures so that it can be recovered quickly and thoroughly.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services


Consulting and Technical Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of BlackBerry smartphones, offering a single platform for handling critical jobs such as smartphone installation, updates, and deactivation and also providing a solid infrastructure for data protection and fault tolerance. BlackBerry BES Server supports transparent integration between Microsoft Exchange, Novell GroupWise, or Lotus Domino email servers and BlackBerry users and allows wireless synchronization.

RIM BlackBerry BES Server Troubleshooting Assistance

BlackBerry BES Server features a variety of data protection capabilities starting with advanced encryption of information sent between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple DES. BlackBerry BES Server also allows excellent flexibility in selecting levels of security to match the special requirements of your network. Progent's BlackBerry authorized consultants can assist you to select advanced security features and activate them remotely. Examples of these over-the-air configurable security features include:

  • Disable a device
  • Wipe data from a lost or stolen BlackBerry device
  • Disable Bluetooth
  • Activate built-in defenses against malicious attacks

BlackBerry BES Server also provides flexibility in determining how to keep mobile users from installing or running unsecure or unauthorized code. Progent can help you to select protective techniques like:

  • List precisely what applications are permitted on the device
  • Prevent external applications from using persistent memory on the BlackBerry smartphone
  • Select which resources third-party programs can use on the BlackBerry device
  • Limit the types of access external applications running on the BlackBerry smartphone can initialize
  • Prevent all third-party programs from being loaded or executed on the BlackBerry device

Professional BlackBerry Technical Services Offered Remotely from Progent
Progent's certified BlackBerry engineers are accessible remotely to deliver prompt technical help to businesses in the Charlotte region or anywhere in North Carolina. Progent's seasoned online technical support experts have helped IT organizations solve network problems and reduce support expenses in every state in the U.S. and established a large base of satisfied customers. (See Progent's customer testimonials.)

Progent can provide remote consulting support for a wide array of issues associated with RIM BlackBerry software and devices such as wireless synchronization, integration with Exchange, managing BlackBerry Enterprise Server, and strengthening mobile security. Major RIM BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to perform common support functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters and auto-signature, editing user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified service professionals can also assist your business to troubleshoot a broad range of problems associated with synchronization, handset recognition, messaging reconciliation, web access, wireless connectivity, Instant Messaging, workstation application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote consulting services for small office networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry support expenses low and, by handling issues quickly, improves the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can assist you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks such as resolving enterprise activation issues, adding and removing BlackBerry smartphone users, activating passwords, implementing wireless program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified consultants can also assist you to use management tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using WiFi for activation. Also, Progent can explain the role of IT policies in the BlackBerry BES system and assist you to define and implement sensible security options.

Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry-certified consultant offers support skills in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to add and delete BlackBerry device clients on Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class engineering services for BlackBerry technology include business and network requirements analysis, solution design, roll-out planning and implementation, performance optimization, design of a fault-tolerant environment, data backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to design a wireless solution that fits within your information technology budget and supports your business strategy. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to accommodate a BlackBerry BES Server, assist your organization to determine which administration approach and physical components meet your requirements, and evaluate your messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions about alternatives for software editions, server hardware and storage, network design, and application configuration.

To optimize network protection, Progent's BlackBerry consultant can help you to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security specialists to run company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry environment.

Contact Progent to Get Assistance from a RIM BlackBerry-Qualified Consultant
If you wish to get in touch with Progent about consulting expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or visit Contact Progent.



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    Progent's Microsoft-certified IT experts can provide Windows Server 2016 integration consulting to help businesses of all sizes to plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can help your company to assess the value of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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    Progent's Microsoft-Premier SQL consultants offer a range of services to assist small and midsize companies to design, configure, administer, and repair MS SQL Server 2008 systems so that they get the maximum competitive benefit from this advanced information management platform. Also, Progent can provide consulting expertise for network architecture, enterprise-wide security, and custom software programming to increase the business benefit of your SQL Server investment.

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    Progent's UNIX platform support experts provide small companies and software developers support for managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your business contact with UNIX experts, support professionals premier by Microsoft and Cisco, and security experts with CISA credentials. This wide range of experience offers you a convenient one-stop source to help you build and maintain a protected and robust mixed-platform connectivity and communications solution that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    Progent's Ekahau-certified Wi-Fi network design experts can help you to design, deploy, enhance, manage and troubleshoot a Wi-Fi network adapted to your facilities. Progent can provide online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF analysis, Ekahau Analyzer for debugging RF signal issues, and Ekahau Insights for tracking the health of multiple Wi-Fi networks.

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    Progent has put together two ultra-affordable service bundles intended to allow small companies to get an independent security evaluation from a certified security consultant. With Progent's External Security Inventory Checkup, an engineer administers a comprehensive test of your IT infrastructure from outside your firewall to determine potential risks in the security profile you present to the public. With Progent's Internal Network Security Inventory Checkup, a security expert executes a network scan from an authorized machine within your company firewall to determine your exposure to internal attacks. Both security inventory services are set up and run from a secured external location.

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    Progent's Microsoft-certified consultants average more than 10 years of experience delivering messaging support for companies that range from small businesses to global enterprises. Progent provides affordable support for all editions of Exchange Server to strengthen email and virus security, configure fault tolerant email systems, and implement off-site and wireless email access. Progent's Microsoft Exchange consulting services can help you in designing and carrying out a migration from an outdated SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Exchange Server 2019. In addition offers support for Windows 10 and Windows 11 desktops using Office Outlook and can help you integrate Outlook Web App for popular browsers. For e-mail virus protection, spam blocking and outbound data leak prevention, Progent offers Email Guard security services.

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    For Windows desktop and application virtualization, Progent offers the support of a Citrix XenDesktop expert who can help you to plan a XenDesktop solution that improves the strategic impact of your IT system; integrate XenDesktop software with your servers, end-user computers, and printers; upgrade your older desktop virtualization software to current versions of XenDesktop; and deliver advanced remote troubleshooting. Progent can also instruct your network managers to follow best practices to maintain XenDesktop effectively.

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    Progent offers affordable remote assistance to help your business to design, deploy, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you complete business-critical initiatives on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you build or support a highly available, secure and efficient network infrastructure that aligns with your computing model. Progent can also provide online or onsite training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, collaborative environment that optimizes the strategic value of your IT system.

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    Progent delivered a wireless integration solution that enabled a school to increase productivity and avoid the recurring expense of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is intended for interfacing remote locations up to 2.5 miles apart and can reach even longer distances. This wireless solution offered better bandwidth and reliability than simply amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it offered protection against outside interference.

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    Progent's Microsoft and Cisco authorized experts provide three ways to help medium-size and large companies develop an efficient and successful in-house Network Support Help Desk. Progent's consulting services include Return on Investment evaluation, process study and enhancement, executive reporting, training of in-house personnel, and documentation of processes. Progent's Software Selection and Integration Services help businesses sift through the numerous high-quality Help Desk application programs available and determine what packages may be too expensive, miss critical functions, or align poorly with your organization's business goals. Progent also offers short-term staffing for companies who need to reinforce their in-house Help Desk team for occasional projects or to substitute for absent or indisposed workers.

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    Before Progent's MOM-based solution, network problems were handled reactively, after users were impacted by them. With the help of proactive, automated warnings and trend reports sent by MOM, Progent is now able to ward off system issues before they grow to be serious enough to impact network uptime. Because of Microsoft Operations Manager, Progent can deal with looming problems before customers are aware that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small business networks enterprise-class service continuity, safety and performance.

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    Microsoft Windows Server 2008 R2 features outstanding levels of performance, protection, availability, scalability, and flexibility that improve output of local, remote, and mobile users. Progent's network professionals can deliver cost-effective remote consulting, technical support, and training services to assist your company to plan, implement, and maintain Windows Server 2008 R2 in order to add substantial strategic value to your information system.

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    Progent's high availability inter-site connectivity and 24x7 network infrastructure consultants can help small companies create non-stop Interoffice connectivity through redundant networks with automatic failover. Progent's CCIE engineers can plan and implement high-availability Inter-office networks supported by fault tolerant EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and transparent fail-over can provide affordable non-stop interoffice connectivity.

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    Cisco's Meraki MS family of access and aggregation switches are designed for environments ranging from branch offices to campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote consulting to help your company to design and deploy a productive network architecture based on Meraki switches, simplify network monitoring and administration with Meraki's cloud-based management tools, set up policies to ensure security and compliance, develop and validate a disaster preparedness plan, and resolve technical issues associated with any aspect of your Meraki ecosystem. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to create a unified networking infrastructure.

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    Progent's Microsoft-certified Windows Server 2003 engineers can provide network help and IT consulting services for the complete line of Microsoft .NET Servers, Windows 2003 Server, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, integration, update, and maintenance services include network planning, deployment, project management, on-premises and remote technical support and troubleshooting, Help Desk services, CISM-certified security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent's high availability interoffice connectivity and fault tolerant system connection professionals can help small organizations achieve fault tolerant Interoffice connectivity by means of redundant networks with automatic failover. Progent's Cisco Certified Internetwork Experts can design and deploy ultra-reliable Inter-office connections supported by zero-downtime EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and transparent fail-over offers affordable 24x7 interoffice networking.

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    Small to mid-sized businesses can now enjoy all the benefits of Operations Manager 2007 and also have quick access to Progent's Microsoft Premier IT consulting professionals. With Progent's economically priced network support programs, small and midsize organizations can select a simple Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Operations Manager 2007 to provide small business networks world-class reliability, security, and performance.

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