Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were once one of the most popular products for maintaining location-independent connectivity to email, calendars, web-based applications, and other critical business information. Progent can provide Charlotte, North Carolina businesses the services of BlackBerry-premier consultants who can help companies to manage their BlackBerry deployments or migrate efficiently to a more popular smartphone platform.

As the sophistication of small company networks has increased, and as the demand for world-class security, dependability, and disaster recovery has become the standard for companies of any size, successful integration and support of RIM BlackBerry solutions has become more difficult. To handle areas such as security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and corporate databases, small businesses often turn to outside consulting professionals who specialize in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry environments economically and efficiently, dispensing with the requirement for an in-house BlackBerry technology expert and lowering the cost and stress of supporting mobile work groups. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This breadth of experience, coupled with Progent's efficient remote support capabilities, provides small companies an economical alternative for integrating RIM BlackBerry technology seamlessly into their business information system.

Progent's engineers can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange Server setup so that your data and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, set up easy-to-use administration tools to help you monitor and control BlackBerry devices across your business, define security policies that make sense for your company, customize wireless applications, and make sure that your IT network architecture is properly configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be restored rapidly and thoroughly.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services


Integration Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies management and support of BlackBerry wireless handsets, providing a centralized platform for controlling critical jobs such as smartphone installation, updates, and deactivation while also providing a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless integration between Exchange, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry users and allows over-the-air synchronization.

RIM BlackBerry Enterprise Server Integration Assistance

BlackBerry Enterprise Server features a variety of data protection capabilities beginning with advanced data encryption of information sent between a BlackBerry smartphone and BlackBerry Enterprise Server based on AES or Triple DES. BES Server also permits excellent flexibility in selecting degrees of protection to match the special requirements of your mobile environment. Progent's BlackBerry certified consultants can assist your company to choose powerful security functions and activate them wirelessly. Examples of these over-the-air selectable security settings are:

  • Lock down a device
  • Wipe data from a lost or stolen smartphone
  • Lock out Bluetooth functionality
  • Enable internal defenses against malicious attacks

BlackBerry BES Server also offers versatility in selecting ways to keep mobile users from loading or executing unsecure or unauthorized applications. Progent can help you to select blocking techniques like:

  • Specify exactly what programs are permitted on the device
  • Block third-party programs from using persistent storage on the BlackBerry device
  • Select which resources external software can use on the BlackBerry device
  • Restrict the types of connections third-party programs running on the BlackBerry device can initialize
  • Prevent all third-party applications from being installed or run on the smartphone

How Progent Can Help You to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has earned accreditations from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization problems to designing mobile workforce solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can help your company to perform common support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters and auto-signature, editing user profiles, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned experts can in addition help your company to troubleshoot a wide array of problems associated with synchronization, device detection, email reconciliation, web access, wireless connectivity, Instant Messaging, desktop application installation, and Desktop Redirector.

As a leader in delivering countrywide remote technical assistance for small company IT networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile technical support expenses at a minimum and, by resolving issues promptly, optimizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform important procedures including troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone users, activating passwords, configuring wireless program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry consultants can also show you how to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES system and assist you to select and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Microsoft Exchange.

Call or Email Progent to Get Assistance from a BlackBerry-Qualified Professional
In order to contact Progent about professional expertise for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.



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    Progent's certified ISA Server consulting experts have extensive experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with many offices, mobile users, and line-of-business web applications. Progent's Microsoft Firewall experts can assist your company in designing and deploying a configuration of ISA 2000 Server or ISA 2004 Server that meets your information protection needs without overly restricting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later editions of ISA Server.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, remote, multi-site, and cloud architectures and also supports low-cost backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises services to help you to design, deploy, manage and troubleshoot a comprehensive backup/restore solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup software.

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    Progent's wireless VoIP phone configuration consultants offer online and on-premises support to help your organization build and manage a Cisco wireless IP phone deployment by providing services that range from troubleshooting the set up of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.

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    Progent's ProSight Virtual Hosting service offers advanced virtualization architecture, a state-of-the-art data center facility, and the support expertise of Progent's Microsoft-certified engineering group to provide small companies with a complete information technology outsourcing alternative that improves network availability and security, reduces management distraction, and saves money. With Private Cloud Hosting, a smaller business can have each of its operating system platforms and key business application servers hosted in a safe and fault tolerant facility on a high-performance, high-availability virtual machine set up and maintained by Progent's network service experts.


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