Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless PDAs were at one time one of the most successful products for achieving anytime-anywhere connectivity to email, calendars, web-based applications, and other critical business data. Progent can provide Charlotte, North Carolina companies the expertise of BlackBerry-premier experts who can help organizations to maintain their BlackBerry environments or transition smoothly to a modern smartphone solution.

As the sophistication of small business IT technology has increased, and as the need for world-class protection, reliability, and disaster recovery has grown to be the norm for organizations regardless of size, successful deployment and support of RIM BlackBerry solutions has become increasingly challenging. To deal with issues like security, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and shared databases, small organizations often turn to external consulting firms who specialize in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can assist small organizations to plan, administer, and repair BlackBerry solutions affordably and efficiently, doing away with the necessity for an in-house BlackBerry solutions specialist and lowering the expense and stress of supporting wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This breadth of knowledge, coupled with Progent's efficient online support capabilities, gives small companies an economical solution for incorporating RIM BlackBerry technology seamlessly into their IT system.

Progent's engineers can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and email infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from older editions of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to enable you to track and support BlackBerry smartphones across your business, define security policies that are right for your business, customize mobile software, and ensure that your network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be restored quickly and thoroughly.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services


Consulting and Technical Help for BlackBerry BES Server
RIM's advanced solution for managing big groups of BlackBerry smartphones is the BlackBerry BES Server. This powerful tool enables Exchange, IBM Lotus Domino, or Novell GroupWise clients to send and receive emails that are encrypted during transit to ensure optimum security. BlackBerry BES Server also simplifies a broad variety of vital administrative jobs ranging from smartphone configuration and updates to wireless security and fault tolerance.

RIM BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-certified engineers can help you use BlackBerry BES Server to perform routine tasks such as:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Update BlackBerry smartphone firmware wirelessly
  • Control user configurations with BES Server's vast library of IT policies

Progent's BlackBerry-certified consultants can also help you to utilize BlackBerry Enterprise Server to perform key tasks not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Set up and support BES Server's high-availability architecture using virtual servers
  • Deploy BlackBerry smartphones wirelessly
  • Set specialized management roles
  • Monitor and report on the overall health of your solution

Progent's Online BlackBerry-premier Technical Support is Quick and Affordable
For businesses in Charlotte, North Carolina who need fast and affordable help from a qualified BlackBerry support professional, Progent offers effective remote help from a seasoned support staff who have delivered network solutions to organizations in every state in the U.S. (Refer to Progent's client testimonials.)

Online consulting services avoids travel expense and allows consultants to fix problems rapidly, so you minimize lost productivity. Progent's BlackBerry specialists have earned accreditations in all BlackBerry technologies and offer professional help in fields such as fixing synchronization issues, deploying BlackBerry Enterprise Server (BES), and creating a secure, high-availability system infrastructure for RIM BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can help you to carry out common technical functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up e-mail filters, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified service professionals can in addition assist you to troubleshoot a wide range of problems concerning synchronization, device detection, messaging reconciliation, web access, mobile connectivity, IM, desktop application installation, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online support for small office IT networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry support expenses low and, by solving problems quickly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures such as troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone users, activating passwords, configuring over-the-air program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified engineers can also help you to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise system and assist your company to select and install sensible security configurations.

Progent's certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry-certified consultant has support skills in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, install access control lists, manage Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent for Help from a RIM BlackBerry-Qualified Professional
To ask Progent about consulting expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or refer to Contact Progent.



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