Cisco Technology Onsite and Remote Network Support
Charlotte Business Information Networks
For companies of any size in Charlotte North Carolina, Progent offers easy, quick, and economical communication with Cisco CCIE-certified engineers. Cisco CCIEs are top-level networking professionals who achieve this elite recognition only after rigorous testing by Cisco. CCIE-qualified engineers can handle the most complex problems surrounding network deployment, troubleshooting, and configuration. Progent's CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with IOS or Cisco NX-OS utilities and coming up with workarounds or receiving program patches to fix problems. A Cisco-qualified CCIE knows how to detect the origin of network problems whether from network appliances or applications.
Progent offers fast remote access to a CCIE expert so that you can obtain timely assistance for complex network issues that are impacting business productivity but are outside the scope of your ordinary network maintenance resources. Progent's Cisco CCIE-certified support professionals can connect to your system via advanced remote support utilities that allow them to perform fast and efficient diagnosis and remediation of serious network issues.
Progent's CCIE Support Services
Most CCIEs are employed by big enterprises or national Internet providers, and consequently their services are not easily available to smaller organizations. Progent is among the rare consulting organizations to make CCIEs available to support small and mid-size companies. In addition, Progent can provide quick access to a CCIE remotely so you can get timely help for complex network issues that are hurting worker productivity. To learn how to contact a Progent CCIE for immediate assistance with your network, go to Progent's remote network support.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
| City | Address | Phone | Link |
| Charlotte | 101 S Tryon Street Charlotte, NC 28280 United States |
(704) 886-2333 | Charlotte Network Support Services |
| Durham | 1101 Slater Rd Durham, NC 27703 United States |
(919) 680-1400 | Durham Network Support Services |
| Greensboro | 806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States |
(336) 510-0330 | Greensboro Network Support Services |
| Raleigh | 4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States |
(984) 206-8441 | Raleigh Network Support Services |
| Winston-Salem | 301 N Main St, #2400 Winston-Salem, NC 27101 United States |
(336) 793-9929 | Winston-Salem Network Support Services |
Cisco's extensive selection of both new and vintage connectivity devices supported by Progent includes ASA 5500 Firewalls and PIX 500 Firewalls, Catalyst FWSM, secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points and switches, Voice over IP (VoIP) phones and systems, Catalyst and Nexus family switches, as well as data protection and VPN technology. Maintaining one of the largest groups of Cisco-certified CCIE consultants of any independent consulting firm, Progent has privileged access to Cisco's engineering support specialists and Cisco's latest learning programs to stay at the vanguard of network technology.
Patch Management for Cisco Network Infrastructure Appliances
Software update management is a critical and complex task. Prompt and properly managed patching optimizes security, regulatory compliance, uptime, and capability. Sporadic software update management can result in security vulnerabilities, compatibility problems, slow or erratic responsiveness, needless offline stretches, or loss of important functions. Patching entails more than periodic updates of an OS and apps for servers and endpoints. Firmware patches can be as vital for network appliances like routers, firewalls, and wireless APs.
Progent has delivered top-level support for Cisco networking products for more than twenty years and Progent's managed services for patch management offer businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. To find out about Progent's services for patch management, see Progent's software update management solutions.
In order to find out more about Progent's online and on-premises support services for Cisco technology, select a subject:
- Overview of Progent's Cisco Engineering Services
- Timely Remote Support from a Cisco CCIE Network Engineer
- Cisco Firepower Series Firewalls: Integration and Troubleshooting Services
- Cisco ASA 5500-X Firewalls with Cisco Firepower: Consulting and Management Services
- Cisco ASA 5500 Series Firewall Engineering Support
- Cisco PIX 500 Series Firewall Troubleshooting Services
- Cisco Routers Consulting Services
- Cisco Wireless Deployment Expertise
- Cisco Aironet Wireless Access Points Engineering Services
- Cisco Small Business 100, 300 and 500 WiFi APs System Design Support
- Cisco Catalyst Wi-Fi 6/6E Access Points Planning, Deployment and Troubleshooting Consulting
- Cisco Wireless Controllers Experts
- Meraki Access Points Deployment Services
- Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager Consulting and Technical Support
- Cisco Voice over IP (VoIP) Phones and IP Video Phones Expertise and Wireless IP Phone Integration
- Cisco Jabber Deployment Services
- Cisco Catalyst Switches Deployment Services
- Cisco Nexus Switches Consulting and Support Expertise
- Cisco Meraki MS Switches Configuration and Maintenance Expertise
- Cisco VPN and Security Engineering Support
- SIP and CUBE Integration Solutions: SIP PSTN Trunks and Cisco CUBE Integration Consulting
- Cisco Duo MFA Two-factor Authentication (2FA) Services for an At-Home Workforce
- Design Expertise for Cisco-based Datacenters and Colocation Centers
- Data Center Design Consulting for ISPs
- Unified Cloud-based and Hybrid Management Strategies for Cisco-based Infrastructure
- NetApp and Cisco FlexPod Cloud Platform Consulting Services
In addition to Cisco products and technology, Progent's consulting professionals can provide support for other important facets of information system technology, enabling Progent's experts to provide complete IT solutions for companies of all sizes. A sampling core fields where Progent can deliver world-class expertise include:
- Windows Server 2022 Planning and Migration Services
- Windows Server 2019 Migration Services
- Windows 2016 Hybrid Cloud/On-premises Solutions
- Windows Server 2012 R2 Migration
- ProSight WAN Watch Infrastructure Management Consulting
- Microsoft Exchange Server 2010 Integration
- Pentesting with NodeZero from Horizon3.ai
- Data Security Vulnerability Testing and Problem Remediation
- Business Continuity Planning
- SQL Server 2019 Solution Design, SQL Server 2017 Migration and Microsoft SQL Server 2016 Integration and Troubleshooting
- SharePoint Application Development
- Oracle Software Development and MySQL Software Design and Development
- Windows Hyper-V Integration
- Windows Hyper-V System Design
- VMware vSphere Configuration and Troubleshooting
- VMware Site Recovery Manager (SRM) Business Continuity Consulting
- VMware NSX Network Virtualization Architecture and Integration
- Citrix XenApp and XenDesktop Virtualization Consulting and Support
- Project Management Outsourcing
- Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud solutions, and Google Cloud Platform Integration Expertise
An index of content::
SharePoint Professionals
SharePoint Support Services
Progent's Microsoft-authorized consultants can show you how to evaluate the business case for deploying SharePoint 2007, advise you on the most appropriate version of SharePoint Server for your application, provide setup and integration services, help you to set up Microsoft SQL Server as a supporting database, optimize your network integrity, integrate your standard and customized application software to work with SharePoint Server 2007, design a comprehensive security plan that includes portal solutions, and deliver troubleshooting and Help Desk support.
Microsoft Teams and Android Engineers
Microsoft Teams PBX integration Consulting Services
Progent can assist you to design a migration to Teams from Skype for Business Online and install, manage, and debug a cloud-based or mixed deployment of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
Consulting ProSight Private Cloud Hosting Services
Private Cloud Solutions Consult
Progent's ProSight Virtual Hosting combines advanced virtual server architecture, a world-class data center, and the support services of Progent's Microsoft-certified engineering team to provide small and midsize businesses with a complete information technology outsourcing solution that enhances network availability and protection, reduces management distraction, and lowers expenses. With Private Cloud Hosting, a smaller business can have all of its operating system platforms and key application servers hosted in a safe and reliable facility on a fast, high-availability virtual machine set up and maintained by Progent's network support experts.
Online Support Services Office 365
Urgent Configuration Microsoft 365 SharePoint Online Integration
Progent can help your business to understand the wealth of subscription options available with Microsoft 365, formerly called Office 365, and integrate your information network with Microsoft 365 so you realize maximum business value. Progent offers expertise with multi-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also help your business to build and manage hybrid ecosystems that transparently combine on-premises and cloud products and services.
Time Machine and Outlook for Mac IT Consultants
Spotlight and Outlook for Mac Consulting Services
Exchange Servers and Macintosh workstations can co-exist efficiently. Progent's Mac and Microsoft premier consultants can show you how to install Microsoft Entourage and Exchange so your Apple Macintosh users are able to collaborate with colleagues who run Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac software can collaborate, allowing Mac users to receive and send messages, examine the Exchange global address list, import addresses, synchronize calendars, and alert fellow workers to conferences with your Microsoft Exchange account. Progent will verify that your Microsoft Server is appropriately configured and that LDAP and Outlook Web connectivity are enabled. Progent also can provide customized one-on-one Entourage training.
Award Winning Consultants ransomware removal and file restore
ransomware removal and file recovery Specialist
Progent's proven ransomware recovery consultants can assist your business to restore an IT network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
ProSight Reporting ConnectWise Manage Ticketing Computer Consulting
ProSight Reporting Network Infrastructure Monitoring Information Technology Consulting
ProSight Reporting is a growing line of in-depth reporting tools designed to integrate with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
UNIX Online Design Companies
Solaris Remote Specialists
Progent offers national urgent phone support and consulting services for companies that operate UNIX, Linux, or Sun Solaris networks or whose information systems feature a combination of UNIX and Microsoft Windows products. Online IT help provides maximum return for your IT dollar by preserving client productivity and shortening the time charged for computer repair services. Advanced remote support technology and experienced service specialists and consultants allow Progent to solve the majority of IT issues without wasting time and money by going to your location. In most of cases your IT issues can be dealt with over the phone or via a combination of telephone help and online connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISSP certified security professionals to assist you with the most challenging network issues.
WatchGuard Fireware Firewall Audit
WatchGuard Firebox Firewall Network Intrusion Penetration Testing
Progent offers consulting expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and maintain a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can help you to maintain legacy WatchGuard firewalls or migrate smoothly to modern WatchGuard firewall solutions.
Catalyst 8500 Consulting Services
IT Consulting Meraki MX75 router
Cisco offers a full product line of routers that includes routers built to deliver the protection, performance, and reliability required by organizations from small businesses to global enterprises. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved fault tolerance and system uptime. Progent can show you how to select and configure Cisco routers to build a solid foundation for your IT system and to make it economical to expand as you add new users, start new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent offers help with a variety of routers powered by Cisco's IOS operating system, including the Cisco 800 series of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Series Routers.
Computer Consulting Citrix Receiver
Citrix HDX Online Support
Citrix offers a powerful line of products that deliver enterprise-level manageability, expandability, and performance for virtualizing servers and for server-based distribution of Windows desktops and applications. For managing virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix offers Citrix XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can assist you to evaluate the strategic advantages of Citrix technology and can help you plan, test, implement, optimize, and maintain Citrix solutions.
Private Cloud Services Engineers
Private Cloud Solutions Consultant
Progent's private cloud hosting service allows small and midsize organizations to run mission-critical applications like Microsoft SQL and Exchange from a secure Tier III data center on fully redundant equipment with geographically separate backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restore. Smaller organizations can take advantage of Progent's private cloud hosting service to avoid large investments in the acquisition, upkeep, and operation of computer hardware and data center facilities while benefiting world-class levels of network reliability and security.
Open Now Amazon AWS hybrid cloud integration Integration Firm
Microsoft, Cisco and Security Certified Experts Microsoft Azure enterprise hybrid cloud solutions Engineers
Progent can help your IT team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local resources along with one or more cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Training Professional Adobe After Effects
Photoshop Learn
Progent's Mac experts can promote the creative aspect of Mac environments by offering help services and education in imaging, audio, and motion video. Progent's support professionals offer help in a range of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video post production studio.
Juniper Junos Configuration Security Tech Services
Security Auditing Juniper Junos CLI
Progent's Juniper-authorized network engineer can help you to design and implement Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and migrate efficiently from outdated equipment to the latest versions. Progent's Junos OS consultants can also offer support for Juniper's premier network operating system to help your business to simplify the management and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can help organizations manage environments that incorporate a combination of Juniper's OS platforms.
Microsoft Firewall Specialists
ISA 2000 Server Support
Progent's certified ISA Server consulting experts have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security solutions for IT networks with many offices, mobile workers, and mission-critical web applications. Progent's ISA Firewall consultants can help your small business in planning and implementing an installation of ISA Server 2000 or ISA 2004 Server that meets your information security needs without adversely restricting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later versions of ISA Server.
Expert Microsoft Certified Support and Help SQL Server 2017 and VMWare
SQL Server 2017 Database Migration Professional
Progent's Microsoft-certified SQL Server 2017 consultants can help you to assess the business benefits of migrating to SQL Server 2017 and can assist your organization to plan and implement an efficient migration of your databases and applications to any deployment model including onsite, cloud-based, or hybrid. Progent's consultants can provide remote or on-premises support services ranging from on-demand design review or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 initiative is carried out on schedule and on budget.
Contract Programming Firm Amazon cloud integration
Amazon AWS hybrid cloud integration Programming
Progent can provide cost-effective remote support to help businesses to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for low-cost long-term archiving. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, readiness assessment, system design, testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security. Progent offers advanced expertise with firewall configuration and VPN technology and can show you how to create all-cloud or hybrid cloud environments that efficiently integrate Amazon AWS services. Progent offers occasional support to assist you to overcome complex technical issues or Progent can deliver project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS platform on schedule and on budget.
Microsoft SMS Server Remote Consulting
On-site Technical Support SMS Upgrade
Progent's Microsoft-certified experts offer small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for change and deployment automation. Configuration Manager 2007 is the new title for the change management platform previously called Systems Management Server. System Center Configuration Manager provides a range of new features to SMS Server 2003 including full automation, built-in Vista Windows Server 2008 awareness, NAP security support, and boot image management. Progent's Microsoft certified engineers can help you use Systems Management Server or Configuration Manager effectively for automated OS and application deployment, security patch control, application metering, and licensing reconciliation. Progent's consultants can also assist you to move efficiently from Systems Management Server 2003 to System Center Configuration Manager 2007.
Microsoft Entra Connect Online Troubleshooting
Microsoft Azure AD Connect Consult
Progent can assist you to plan and carry out a smooth move from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity management for both onsite and cloud assets.
24/7 ISA 2000 Server Online Support Services
ISA 2004 Enterprise Edition Server Online Troubleshooting
Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds creating Microsoft-based security designs for IT networks with multiple sites, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small company design and implement a configuration of Microsoft ISA Server 2004 that supports your information security requirements without limiting your productivity.
Microsoft Networking Companies
Emergency Microsoft Office 2003 Repair Installation
Progent's IT outsourcing support offerings for small companies feature planning Server 2003, .NET, and BackOffice environments, managing migrations XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and on-premises troubleshooting, fixing chronic IT issues, and producing a company-wide security plan. Progent can help you enhance network availability and throughput via non-stop configuration, redundant network topology, and proactive network monitoring. Progent also offers project management assistance for major migrations and can help with requirements definition, resource identification, BOM production, vendor qualification, procurement coordination, and complete documentation. Progent's IT outsourcing help also features training for office productivity products such as Office XP.
On-site Technical Support Automated Desktop Monitoring
ProSight Windows Desktop Management Computer Consultant
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that uses advanced 24x7 remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of critical devices.
Dynamics GP Excel Cubes Engineers
Immediate Consultant Services Business Portal for Dynamics GP
Progent's seasoned application designers and software developers can assist your company to create customizations to Microsoft GP that support the special needs of your business while retaining the advantages of seamless Windows integration. Progent can also provide help with a variety of software development technologies that can be utilized to create user-interface and data integrations with Microsoft GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio for Dynamics, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Emergency Specialists Flexential Tampa Colocation Center
Flexential Data Center Tampa Engineer
Progent makes use of the Flexential Tampa colocation center primarily to deliver private cloud hosting services. Progent maintains a group of IT experts based in the vicinity of Tampa, and Progent also offers remote support from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware specialists, and senior disaster recover planning experts. Progent can also assist you to plan and implement a move to the Flexential data center by providing services like planning system architecture, specifying hardware components, system configuration and testing, debugging, streamlining online management, and training your IT staff.
Windows and Solaris Technology Consulting Services
Microsoft Windows and UNIX Engineer
Progent's UNIX family consulting experts provide small companies and software developers support for managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your organization contact with UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad range of experience provides you with a convenient one-stop consulting firm to show you how to create and manage a secure and robust cross-platform connectivity and communications solution that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux platforms including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware.
Hornetsecurity Altaro M365 SharePoint Backup Professionals
Hornetsecurity Altaro 365 Total OneDrive Backup Specialists
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows laptops and desktops.
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