To get immediate remote assistance with computer security issues, businesses in Charlotte North Carolina can find world-class support from Progent's certified security engineers. Progent's remote service staff is available to provide effective and low-cost assistance with security problems that threaten the viability of your information system. Progent's accredited consultants are premier to provide help for systems based on Microsoft, Linux, Apple macOS and OS X, Sun Solaris, and popular derivatives of UNIX. Progent's wide selection of consulting services addresses firewall expertise, email filtering and encryption, secure network design, and disaster recovery planning. Progent's support staff has been awarded the world's top security credentials including CISA and Information System Security Architecture Professional.

Progent offers online security assistance on a per-minute model without minimum minutes and no extra fees for sign-up or after hours support. By billing by the minute and by delivering world-class expertise, Progent's billing model keeps costs low and eliminates scenarios where quick solutions turn into big charges.

Our System Has Been Hacked: What Should We Do Now?
Cybersecurity ConsultantsIn case your business is now experiencing a network security emergency, go to Progent's Urgent Online Network Support to learn how to receive fast assistance. Progent maintains a team of certified cybersecurity specialists who offer remote and on-premises assistance that includes containment, mitigation, restoration, forensics, and hardening of your cybersecurity profile to guard against future attacks.

For businesses that have planned beforehand for being hacked, the step-by-step incident response model outlined by GIAC is Progent's recommended method of responding to a serious security attack.

Introduction to Progent's Security Services
Managing network protection and staying ready for recovering critical information and functions after a security breach requires a continual program that entails a variety of technologies and processes. Progent's certified engineers can support your business at any level in your efforts to secure your IT network, ranging from security audits to creating a complete security plan. Key areas supported by Progent's experts include Planning and Prevention, Information Recovery and Security Failure Analysis, and Managed Filtering of Email-Borne Spam and Viruses.

Planning and Building Secure Environments
Any organization ought to have a thoroughly thought out security plan that incorporates both preventive and responsive elements. The pre-attack plan is a collection of steps that works to minimize security gaps. The post-attack plan defines procedures to assist security personnel to inventory the damage resulting from a breach, repair the damage, document the event, and revive network functions as quickly as feasible. Progent can advise you how to design security into your company processes. Progent can set up auditing software, create and execute a safe network architecture, and propose procedures and policies to optimize the protection of your information system. Progent's security professionals are available to help you to set up a firewall, deploy protected remote connectivity to e-mail and information, and configure an efficient virtual private network (VPN).

If your company is interested in an economical option for outsourcing your network security management, Progent's Round-the-clock Network Support Options feature non-stop online system monitoring and quick resolution of problems.

Hybrid Cloud Solutions
Progent can assist your IT team you to plan, deploy, administer and repair enterprise hybrid cloud solutions that combine local and cloud hosted infrastructure and that are compliant with government and industry data security standards. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud planning and integration expertise.)

Data Restoration and Security Forensics
Progent has skill in recovering systems and devices that have been compromised, are in question, or have stopped working as a result of a security attack. Progent can help evaluate the damage caused by the assault, restore normal business operations, and recover information lost as a result of the assault. Progent's security engineers can also perform a comprehensive forensic evaluation by examining activity logs and utilizing other advanced forensics techniques. Progent's background with security issues reduces your off-air time and allows Progent to recommend efficient measures to avoid or contain future assaults.

Ransomware Cleanup and Restoration Expertise
Progent can provide the services of seasoned ransomware recovery experts with the skills to restore a network compromised by a ransomware cryptoworm such as Ryuk, Dharma, Hermes, or MongoLock. For more information, visit ransomware removal and restoration expertise.

Progent's Fixed-price Managed Services for Information Assurance
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:

ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete threat progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

ProSight IT Asset Management: IT Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.

Specialized Security Services Available from Progent
Progent's seasoned consultants offer world-class expertise in key facets of computer security such as:

Information Risk Evaluation and Compliance Assessment
Progent provides experience with security auditing tools like Microsoft Baseline Security Analyzer and LANguard from GFI for conducting a set of comprehensive system tests to uncover possible security problems. Progent has extensive experience with testing tools and can help you to analyze audit reports and respond efficiently. Progent's security engineers also can perform web application testing and can conduct expert assessments of enterprise-wide security to assess your company's compliance with key worldwide security standards such as HIPAA, PCI, and ISO. Also, Progent can evaluate the strength of your wireless protection including in-place wireless appliances plus mobile handsets. Find out more details about Progent's Vulnerability Evaluation and Security Compliance Assessment.

Cisco Network Security, PIX and ASA Firewall, Virtual Private Network, Aironet and Meraki Wi-Fi Consulting
Progent's Cisco CCIE engineers and Cisco Certified Network Professionals (CCNPs) can provide world-class technical support for Cisco's complete family of protection and Virtual Private Network products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, and Catalyst switches. Read additional details concerning Cisco Protection, Virtual Private Network (VPN) and Aironet Wireless Expertise.

Other Firewall and Virtual Private Network Technologies
As well as being expert in a broad range of security technologies from Microsoft and Cisco, Progent offers organizations of any size top-level engineering services for technologies from other major firewall and Virtual Private Network vendors. Progent's engineers offer:

Stealth Intrusion Testing Consulting
Unannounced intrusion testing is a key method for helping organizations to determine how exposed their networks are to serious attacks by revealing how thoroughly corporate security processes and mechanisms hold up against planned but unannounced intrusion attempts launched by seasoned security engineers utilizing advanced intrusion techniques. Learn more information about Progent's Penetration Testing Services.

Certified Information Security Manager Security Consulting Services
CISM Consultants for Charlotte North CarolinaCertified Information Security Manager defines the core competencies and worldwide standards of performance that information technology security professionals are required to achieve. CISM provides executive management the confidence that those who have earned their accreditation have the experience and knowledge to offer efficient security administration and consulting services. Progent can provide a CISM-certified support professional to assist your organization in critical security disciplines including data protection governance, risk management, data security process control, and crisis handling support.

Get additional details concerning Progent's CISM Security Support Services.

Certified Information Systems Security Professionals (CISSP) Security Consulting Services
CISSP Premier System Security Specialists for Charlotte North CarolinaProgent's CISSP consultants are security engineers who have earned CISSP status through demonstrated experience, extensive study, and exhaustive testing. CISSP Certification indicates mastery of an international standard for information security. American National Standards Institute has granted the CISSP credential official recognition in the area of IT security under ISO/IEC 17024. Fields of expertise included under CISSP include cybersecurity administration procedures, security architecture and models, connection control systems, software development security, business processes security, physical security, cryptography, telecommunications, Internet security, and disaster recovery planning.

Read more information about Progent's CISSP Consulting Services.

CISSP-ISSAP Certified Experts for Secure System Infrastructure
CISSP CISSP-ISSAP Cybersecurity Architecture Consultants for Charlotte North CarolinaProgent's ISSAP Premier security experts are specialists who have earned ISSAP certification following thorough examination and extensive experience. field experience with network security architecture. ISSAP consultants have in-depth knowledge of access management systems and methodologies, phone system and network infrastructure protection, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security specialists can assist your business with all phases of architecture security.

Learn additional details concerning Progent's ISSAP Accredited Protected Network Architecture Engineering Support.

CISSP-ISSEP Certified Cybersecurity Engineering Experts
CISSP-ISSEP certified Cybersecurity ConsultantsNetwork Security consultants with CISSP-ISSEP (Information Systems Security Engineering Professional) certification have proven their ability to provide large organizations with the expertise expected of a senior systems engineer, information assurance systems engineer, information assurance officer, information assurance analyst, or senior security analyst. Progent offers the support of a certified CISSP-ISSEP cybersecurity consultant to assist your organization to utilize modern system security engineering principles and techniques in system development, evaluate system security designs according to security engineering leading practices, produce cohesive system designs that include compliant security features for all key system functions, develop efficient configuration strategies to deliver operational security, perform comprehensive risk analysis, and recommend practical security solutions that balance your operational requirements with your organization's tolerance for risk.

Find out the details about Progent's CISSP-ISSEP Cybersecurity Engineering Consulting Services.

CISA Security Auditor Consulting Expertise
CISA Cybersecurity Auditor Consultants for Charlotte North CarolinaThe Certified Information Systems Auditor accreditation is a prestigious achievement that represents expertise in network security auditing. Accredited by the American National Standards Institute, the CISA accreditation requires that consultants undergo an exhaustive examination administered by the ISACA professional group. Progent can provide the expertise of a CISA-Certified security audit engineer able to assist businesses in the fields of IS audit process, information technology enforcement, systems and infrastructure planned useful life, information technology service delivery, safeguarding information assets, and disaster recovery planning.

Find out additional details about Progent's Certified Information Systems Auditor Consulting Services.

CRISC-certified Risk Management Experts
CRISC-certified Network Risk Engineers for Charlotte North CarolinaThe CRISC certification program was established by ISACA in 2010 to verify a consultant's ability to plan, implement, and maintain IS controls to mitigate network risk. Progent offers the expertise of a CRISC-certified consultant to assist your company to develop and carry out a business continuity or disaster recovery plan based on leading practices promoted by CRISC and geared to align with your company's risk tolerance, business goals, and IT budget. Progent's network risk mitigation services are a good fit the services provided by Progent's CISA-Certified consultants for objectively evaluating your IT control design and also with the services of Progent's CISM-certified experts for implementing security policies.

Get more information concerning Progent's CRISC IT Risk Management Support.

GIAC (Global Information Assurance Certification) Support Services
Security Consultants with Global Information Assurance Certification for Charlotte North CarolinaGIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of information technology security professionals. GIAC's goal is to verify that an accredited security consultant has the skills necessary to deliver support in key areas of system, information, and application software security. GIAC accreditations are acknowledged by businesses and government organizations throughout the world including U.S. National Security Agency. Progent can provide the support of GIAC certified consultants for any of the security capabilities covered within GIAC accreditation topics including assessing IT infrastructure, security incident handling, intrusion detection, web-based application security, and SIEM solutions.

Learn additional information concerning Progent's GIAC Information Assurance Services.

Contact Progent for Network Security Help
If your organization is located in Charlotte North Carolina and you need cybersecurity help, telephone Progent at 800-993-9400 or visit Contact Progent.

North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
704-886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
919-680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
336-510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
984-206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
336-793-9929 Winston-Salem Network Support Services




An index of content::

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    Progent is a leading innovator in cost-effectively providing enterprise-class network support to small businesses. Progent's success in addressing the IT service needs of the historically underserved small business sector is the combined result of key technical and operational innovations that have removed a great deal of the conventional costs out of administering network support, added unmatched technical expertise into the support system, and dramatically streamlined the repair cycle.

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    Progentís Microsoft-certified experts offer companies of all sizes consulting, troubleshooting, and application development services for SharePoint Server and SharePoint Online. SharePoint is an enterprise collaboration platform that utilizes web-based technology for efficiently connecting people, teams and information. SharePoint Server offers a central spot for your employees or customers to access, manage, share and manipulate relevant information, files, and applications and to communicate with other people. Microsoft SharePoint allows faster and more intelligent decisions, more efficient access across groups and more economical business processes. Windows SharePoint Services join workers, customers, workgroups and projects with the knowledge theyíve developed in a manner that makes data easy to locate, retrieve and re-use. Progent's SharePoint experts can assist your organization to support your current SharePoint ecosystem or migrate to the current release of SharePoint.

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    Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, at the forefront of network service, executing a broad range of technical tasks for an extensive array of customers. Every Progent support professional shares a refined collection of individual best practices that are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical skills, but also a consultant with proven approaches for applying computer knowledge to solve real-world IT problems efficiently.

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    Progent has two decades of experience helping small and medium-size organizations to design, implement, optimize, manage, and troubleshoot IT networks that incorporate remote workers.

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    Progent's Sun Solaris family consulting services offer small companies and software developers help with managing and supporting Sun Solaris systems that run with Microsoft-based technology. Progent can give your business contact with Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide array of experience offers you an easy single consulting firm to show you how to build and maintain a secure and reliable cross-platform connectivity and communications solution that supports Sun Solaris and Microsoft coexistence by combining Microsoft Windows with major versions of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.

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    Progent's Standard Help Desk Services provide an end-to-end service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Support services are offered at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

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    Progent provides the help of Microsoft and Cisco-Premier IT support experts to offer customers affordable ways to help companies maximize the value of Microsoft and Cisco products. For environments that range from small offices to large enterprises, Progent's network engineers can help you improve your information system's e-mail architecture, security, reliability, performance, and IT management.

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    DoubleTake/Carbonite Software offers a selection of products designed to deliver small businesses a variety of affordable alternatives for replicating and recovering vital applications such as Exchange, Microsoft SQL, RIM Blackberry, and Microsoft SharePoint. Progentís disaster recovery planning experts have extensive backgrounds integrating DoubleTake/Carbonite technology into small business information networks to create an advanced level of availability and business continuity capability at a budget-friendly cost.

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    Progentís Technical Response Center provides nationwide extended hours remote help for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers offer after-hours phone help and online direct network connection to isolate and repair network problems quickly and affordably. The breadth of IT experience represented by Progent's staff of country-wide support professionals makes it possible to escalate even the toughest problems to appropriate specialists as needed. For urgent issues, the TRC tries to respond to your call for service in less than one hour.

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    Progent can deliver a wide array of affordable consulting and support services to help your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows, macOS and OS X, or popular versions of Linux. Progent can provide on-premises or remote help for individual computers or notebooks or work with you to plan and implement a company-wide migration to new or revised operating system platforms and business applications. Progent can also provide consultants and technicians to help your company to prepare for and implement an office relocation or merger organized to cause the least possible disruption of your business.

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    Progent's Sun Solaris family consulting services offer small businesses and developers support for administering and maintaining Solaris environments that operate with Microsoft-based networks. Progent can give your business access to Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide range of expertise offers you an easy single source to help you build and manage a protected and robust cross-platform network and communications environment that allows Solaris and Microsoft interoperability by combining MS Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux variations such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.

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    Progent can help businesses of any size to move any part of their network infrastructure to Microsoft Azure. This can simplify IT administration and reduce equipment expense. Azure offers a comprehensive library of public cloud services and Progent can assist you to understand the advantages and restrictions of various cloud computing architectures you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and network infrastructure and ensure that you sidestep the common errors small companies make when moving to a public cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN connections and also to integrate iPhones and iPads and Google Android smartphones and tablets.

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    For desktop virtualization, Progent can provide the support of a Citrix XenDesktop expert who can help you to plan a XenDesktop environment that improves the business value of your information network; configure XenDesktop software with your physical and virtual servers, end-user computers, and peripherals; migrate your older virtual desktop software to current releases of XenDesktop; and provide comprehensive online troubleshooting. Progent can also instruct your network managers to follow best practices to manage your XenDesktop solution effectively.


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