Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware attacks are typically launched on weekends and at night, when IT personnel may be slower to become aware of a breach and are least able to mount a rapid and coordinated response. The more lateral progress ransomware is able to make inside a target's system, the more time it takes to recover core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to take the time-critical first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can assist organizations in the Charlotte area to locate and isolate infected devices and guard undamaged assets from being penetrated.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Charlotte
Modern variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and invade any available backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery nearly impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors, the hackers responsible for ransomware assault, demand a ransom fee in exchange for the decryption tools required to recover scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs demand an extra payment in exchange for not publishing this information on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can be a major problem depending on the nature of the stolen information.

The recovery work after a ransomware attack involves a number of distinct stages, the majority of which can be performed in parallel if the response team has enough people with the necessary experience.

  • Containment: This urgent initial step requires blocking the sideways spread of ransomware across your network. The more time a ransomware assault is permitted to go unrestricted, the longer and more expensive the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Quarantine processes include isolating infected endpoints from the rest of network to minimize the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the network to a basic acceptable degree of capability with the shortest possible downtime. This process is typically at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This activity also demands the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and mission-critical applications, network architecture, and safe endpoint access. Progent's recovery experts use state-of-the-art collaboration tools to coordinate the complex restoration process. Progent understands the importance of working quickly, tirelessly, and in concert with a client's managers and IT group to prioritize activity and to put critical resources on line again as fast as feasible.
  • Data restoration: The work necessary to recover data damaged by a ransomware assault varies according to the state of the systems, the number of files that are affected, and which recovery techniques are needed. Ransomware attacks can take down key databases which, if not gracefully shut down, may have to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many manufacturing and other mission-critical platforms depend on Microsoft SQL Server. Some detective work may be required to locate clean data. For instance, undamaged OST files may have survived on employees' PCs and notebooks that were off line at the time of the ransomware assault. Progent's Altaro VM Backup consultants can assist you to deploy immutability for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be erased or modified by anyone including root users. Immutable storage provides another level of security and restoration ability in case of a ransomware breach.
  • Setting up advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to give small and mid-sized businesses the advantages of the same AV tools used by some of the world's largest enterprises including Netflix, Citi, and Salesforce. By providing in-line malware filtering, identification, mitigation, recovery and forensics in a single integrated platform, Progent's ProSight ASM lowers TCO, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the victim and the insurance carrier, if any. Services include determining the type of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement with the ransomware victim and the insurance provider; establishing a settlement and timeline with the TA; checking adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryption utility; debugging failed files; creating a clean environment; mapping and reconnecting drives to reflect exactly their pre-encryption state; and reprovisioning computers and services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's progress throughout the network from start to finish. This history of the way a ransomware assault progressed through the network helps your IT staff to assess the impact and highlights gaps in security policies or processes that need to be rectified to avoid future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for anomalies. Forensics is typically given a top priority by the cyber insurance provider. Since forensics can be time consuming, it is essential that other key activities such as operational continuity are performed in parallel. Progent has an extensive team of IT and security professionals with the knowledge and experience required to carry out activities for containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite network services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have been awarded high-level certifications in core technology platforms including Cisco networking, VMware, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISM, CISSP, and GIAC. (See Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This breadth of skills gives Progent the ability to identify and consolidate the undamaged parts of your IT environment after a ransomware intrusion and rebuild them rapidly into an operational system. Progent has worked with leading insurance providers including Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting in Charlotte
For ransomware cleanup consulting services in the Charlotte area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Meraki Wi-Fi AP consultants provide online and on-premises support to help organizations of any size to design, deploy, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can help your business to set up and manage Meraki-based wireless networks for environments that range from a telecommuter's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco products such as switches, ASR routers and firewalls to create a cohesive network infrastructure that delivers the same access, responsiveness, security compliance, ease of management and availability for wired and wireless clients irrespective of their mobility or device.

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    Progent offers clients the services of consultants who have been awarded some of the IT industry's most prestigious certifications. Progent thinks that clients have the right to be sure that their IT support professionals have accredited testing plus broad practical backgrounds so that Progent's customers can engage Progent's support with confidence. Often, vendor certifications such as the Cisco Certified Internetwork Experts (CCIE) confers priority for significantly superior vendor help than is available to uncertified consultants, enabling Progent to offer clients a higher class of IT service. In addition, major credentials such as CISA or ISSAP for network security can aid enterprise customers to demonstrate compliance with regulatory requirements by engaging the assistance of accredited industry experts.

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    Progent's Windows Server 2019 disaster recovery planning experts can assist your business to design a DR/BC system built around Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Microsoft 365, previously called Office 365, is Microsoft's extensive suite of client productivity apps and cloud-hosted services offered on a subscription basis. Microsoft 365 applications and cloud services are offered in a variety of subscription plans targeted at customers from individuals and households to global enterprises. Progent offers fast and affordable online access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Google Android technology. Progent can assist you to understand the wealth of subscription options available with Microsoft 365 and configure your information network with Microsoft 365 so you derive maximum business value. Progent supports multi-vendor environments that include Windows, macOS, and Linux software. Progent can also assist your business to create and maintain hybrid networks that seamlessly combine local and cloud resources.

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    Progent provided a wireless integration solution that allowed a school to increase productivity and eliminate the recurring costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is intended for connecting separate locations as far as 2.5 miles apart and can reach even longer distances. This wireless alternative offered improved bandwidth and dependability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it provided protection against local interference.

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    This page includes current updates on cybersecurity threats, patches, and best practices. Contact Progent if your organization needs help securing your system against the latest IT security threats.

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    If your company computer system mixes Linux technology technology with MS Windows, Progent can show you how to integrate your IT resources into a unified network that allows all your operating systems to coexist for easy administration, seamless information exchange, high dependability, enhanced performance, and strong protection. Progent's Linux and Microsoft Windows integration support services feature IT architecture configuration and support, support for Windows services for UNIX, remote network monitoring and administration, online technical support and repair, in-person technical support, and Help Desk Call Center services.

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    Progent's Microsoft-authorized consultants can show you how to evaluate the business justification for implementing Microsoft SharePoint Server 2007, advise you on the appropriate version of SharePoint for your application, offer setup and deployment services, assist you to install Microsoft SQL Server as a back-end database, improve your network integrity, integrate your standard and customized application software to work with Microsoft SharePoint 2007, design a comprehensive security strategy that incorporates portal technology, and deliver troubleshooting and Help Desk services.

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    Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management platform that incorporates machine learning technology and expert services to provide comprehensive endpoint detection and response (EDR).

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    Microsoft Lync 2013, rebranded Skype for Business, enables organizations of any size to build a manageable and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing model with IM, presence, web conferencing with application sharing and whiteboard, as well as IP and PSTN telephony enabled for a broad assortment of desktop and mobile endpoints. Progent's certified Lync Server 2013 consultants and system architects can help your company to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (with Microsoft Lync Online) or hybrid model suitable for your current and long-term goals, implement Lync 2013 in a way that expedites your ROI, and provide custom webinar and on-premises training to your IT team and end users. Progent offers expertise in critical components of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with key Microsoft Office and Microsoft 365 applications including Outlook and PowerPoint.

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    Progent's Citrix-authorized consultants can help you to understand the business advantages of XenServer as well as additional Citrix platforms, and can assist your IT organization to plan, test, execute, troubleshoot, and support a XenServer installation. Progent can also analyze your existing Citrix technology environment and show you how to optimize resource utilization, performance, protection, availability, and recoverability.

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