Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when support staff are likely to take longer to become aware of a penetration and are least able to mount a quick and coordinated defense. The more lateral movement ransomware can achieve inside a target's network, the more time it takes to recover core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to complete the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineers can help businesses in the Charlotte metro area to identify and isolate infected devices and guard clean resources from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Charlotte
Current variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online data and invade any accessible system restores. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system restoration nearly impossible and basically sets the IT system back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a ransom fee in exchange for the decryption tools needed to unlock encrypted files. Ransomware assaults also try to exfiltrate information and hackers demand an extra ransom in exchange for not publishing this information or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can be a major issue according to the sensitivity of the stolen data.

The restoration work subsequent to ransomware breach involves a number of crucial phases, the majority of which can be performed in parallel if the recovery workgroup has enough people with the required experience.

  • Containment: This urgent initial step requires arresting the sideways spread of ransomware within your network. The longer a ransomware assault is permitted to go unrestricted, the more complex and more costly the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Containment processes include isolating affected endpoint devices from the rest of network to minimize the contagion, documenting the environment, and securing entry points.
  • System continuity: This covers restoring the network to a minimal acceptable degree of capability with the shortest possible downtime. This effort is usually at the highest level of urgency for the victims of the ransomware attack, who often see it as an existential issue for their company. This activity also demands the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and mission-critical apps, network topology, and protected remote access. Progent's recovery experts use state-of-the-art workgroup platforms to coordinate the multi-faceted restoration process. Progent appreciates the importance of working rapidly, tirelessly, and in concert with a customer's managers and network support group to prioritize activity and to get critical services on line again as quickly as feasible.
  • Data restoration: The effort necessary to restore files impacted by a ransomware assault varies according to the state of the systems, the number of files that are affected, and which recovery methods are required. Ransomware attacks can destroy pivotal databases which, if not gracefully shut down, might have to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many ERP and other business-critical applications are powered by Microsoft SQL Server. Often some detective work may be needed to locate undamaged data. For instance, undamaged OST files may have survived on employees' desktop computers and notebooks that were not connected during the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including root users.
  • Implementing advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and medium-sized businesses the benefits of the identical anti-virus tools implemented by some of the world's largest corporations such as Netflix, Citi, and Salesforce. By delivering in-line malware filtering, identification, mitigation, restoration and forensics in a single integrated platform, ProSight ASM lowers TCO, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance carrier, if any. Services consist of determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement amount and timeline with the TA; checking adherence to anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; receiving, learning, and operating the decryptor utility; debugging decryption problems; building a pristine environment; mapping and reconnecting datastores to reflect precisely their pre-attack condition; and reprovisioning computers and services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's storyline throughout the network from beginning to end. This audit trail of how a ransomware attack travelled through the network helps your IT staff to assess the impact and brings to light weaknesses in rules or work habits that need to be corrected to avoid later breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for changes. Forensics is typically given a high priority by the cyber insurance carrier. Since forensic analysis can take time, it is vital that other key activities such as operational resumption are pursued concurrently. Progent has a large team of information technology and cybersecurity professionals with the knowledge and experience needed to perform activities for containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided online and onsite network services across the United States for more than two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes consultants who have been awarded high-level certifications in core technologies including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning applications. This scope of skills allows Progent to salvage and consolidate the undamaged parts of your network following a ransomware attack and rebuild them quickly into a functioning system. Progent has collaborated with top cyber insurance carriers like Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in Charlotte
For ransomware system recovery consulting in the Charlotte area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent can help your business to plan an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and install, manage, and troubleshoot a cloud-based or hybrid deployment of Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your phone system.

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  • Specialists CRISC Certified Risk and Information Systems Control Manager
    CRISC Certified Risk and Information Systems Control Auditor Professional

    Progent offers the services of a CRISC-certified risk management expert to help you to design and implement an enterprise risk management solution following best practices promoted by CRISC and crafted to align with your organization's risk tolerance, business objectives, and IT budget.

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  • Specialists Windows Server 2016 and System Center After Hours Expert Microsoft Certified Windows Server 2016 Hybrid Cloud Integration Online Technical Support
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  • Fault Tolerant Colo Consulting Services
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    Progent's Data Center engineers can show you how to identify high availability data centers that match the particular needs of your business. Fault tolerant Internet Data Centers are especially appealing to small organizations due to of their low cost and simplified logistics in comparison to taking a do-it-yourself approach. Attempting to create an on-site data center with even a basic level of fault tolerance is financially prohibitive for most small businesses. Progent is ready to help you reap all the advantages of high availability data centers and 24x7 colo sites by offering a full array of consulting and support services.

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    Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 Access Point experts can provide economical online and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).

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  • Top System Center 2016 Migration On-site Support Online Consulting System Center 2016 and Windows 10 Integration

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    Our Experts Team provides support in important areas that include Macintosh integration and applications; Support for Linux, UNIX-based, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Line-of-business and specialized program help; Chief Information Officer, business analyst, and project management services; Custom applications design and integration; Web, eCommerce, Electronic Data Interchange, and client information portal development and deployment; Database support and performance consulting; Management intelligence expertise; and Telecom systems consulting.

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    Progent's Microsoft-certified experts have two decades of experience providing electronic messaging and unified telecommunications/email solutions for businesses. Progent provides affordable Microsoft Exchange Server consulting services to enhance email security and virus defense, provide high availability email, and implement remote and wireless email access. Progent's Microsoft Exchange help and support offerings can aid you in planning and deploying a Microsoft Exchange update or a move from a legacy SMPT server or older Microsoft Exchange product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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  • Remote Troubleshooting System Center 2016 Hybrid Cloud Integration
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    Progent's Microsoft-certified consulting experts have over a decade of background designing, implementing, enhancing and repairing Microsoft SCOM solutions and can provide companies of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that provides the performance and resilience required to monitor your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs based on best practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. Also, Progent can provide responsive online or on-premises technical support to help you to fix serious problems detected by SCOM 2012.

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