Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when support staff may take longer to become aware of a penetration and are less able to mount a rapid and forceful defense. The more lateral movement ransomware is able to make within a target's network, the longer it takes to restore core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can assist organizations in the Charlotte area to locate and quarantine breached servers and endpoints and guard undamaged resources from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Charlotte
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and invade any accessible backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated recovery almost impossible and effectively throws the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a settlement payment for the decryption tools required to recover encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs demand an additional payment for not posting this data on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a major issue depending on the nature of the stolen data.

The restoration process subsequent to ransomware attack involves a number of crucial stages, the majority of which can proceed in parallel if the response workgroup has enough people with the necessary skill sets.

  • Quarantine: This time-critical first step requires arresting the sideways spread of ransomware across your IT system. The more time a ransomware assault is permitted to run unrestricted, the longer and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine processes include cutting off affected endpoints from the network to restrict the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves restoring the network to a basic acceptable level of functionality with the shortest possible downtime. This effort is usually the highest priority for the targets of the ransomware attack, who often see it as an existential issue for their business. This activity also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and line-of-business apps, network architecture, and secure remote access. Progent's ransomware recovery team uses advanced workgroup tools to organize the multi-faceted restoration process. Progent understands the urgency of working quickly, tirelessly, and in unison with a customer's managers and IT group to prioritize activity and to put critical resources back online as fast as feasible.
  • Data recovery: The work necessary to recover files damaged by a ransomware assault varies according to the condition of the network, how many files are encrypted, and which restore methods are needed. Ransomware attacks can take down key databases which, if not carefully closed, may have to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many financial and other business-critical platforms depend on Microsoft SQL Server. Some detective work may be required to find clean data. For example, undamaged OST files may have survived on staff desktop computers and laptops that were not connected during the ransomware attack.
  • Deploying modern AV/ransomware defense: ProSight ASM gives small and mid-sized businesses the advantages of the identical anti-virus technology used by some of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By delivering real-time malware filtering, classification, mitigation, recovery and forensics in one integrated platform, Progent's Active Security Monitoring cuts total cost of ownership, simplifies management, and expedites operational continuity. The next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with hackers. This requires working closely with the victim and the insurance carrier, if any. Services include determining the type of ransomware involved in the attack; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement with the ransomware victim and the insurance carrier; negotiating a settlement amount and timeline with the TA; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryption tool; debugging decryption problems; building a clean environment; mapping and reconnecting drives to match precisely their pre-attack condition; and recovering computers and software services.
  • Forensic analysis: This process involves uncovering the ransomware attack's storyline across the network from beginning to end. This audit trail of how a ransomware attack progressed within the network assists you to assess the damage and brings to light weaknesses in rules or processes that need to be corrected to prevent later break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensics is usually assigned a top priority by the insurance provider. Since forensic analysis can be time consuming, it is critical that other important activities like business resumption are executed in parallel. Progent has an extensive roster of IT and cybersecurity professionals with the skills required to carry out activities for containment, business continuity, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered remote and onsite network services across the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SBEs includes professionals who have been awarded high-level certifications in core technology platforms such as Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications such as CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This breadth of expertise allows Progent to identify and consolidate the surviving parts of your information system after a ransomware intrusion and reconstruct them rapidly into a viable system. Progent has collaborated with top cyber insurance providers including Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Charlotte
For ransomware recovery consulting in the Charlotte area, phone Progent at 800-462-8800 or visit Contact Progent.



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