Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support staff may be slower to become aware of a penetration and are less able to organize a rapid and coordinated response. The more lateral movement ransomware is able to make within a victim's system, the more time it takes to recover basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the urgent first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware experts can assist organizations in the Charlotte metro area to locate and quarantine infected devices and protect undamaged assets from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Charlotte
Modern variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and infiltrate any accessible backups. Files synched to the cloud can also be impacted. For a poorly defended network, this can make automated restoration almost impossible and effectively knocks the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a ransom payment for the decryptors required to unlock scrambled data. Ransomware assaults also try to steal (or "exfiltrate") files and TAs demand an extra ransom for not publishing this data on the dark web. Even if you can rollback your system to a tolerable date in time, exfiltration can be a big problem depending on the sensitivity of the stolen data.

The restoration process subsequent to ransomware penetration has a number of crucial stages, most of which can be performed in parallel if the response workgroup has enough people with the necessary experience.

  • Quarantine: This time-critical first step involves arresting the sideways progress of the attack across your IT system. The more time a ransomware attack is permitted to go unchecked, the more complex and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response experts. Containment processes consist of cutting off infected endpoints from the network to minimize the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers bringing back the IT system to a basic useful level of functionality with the least delay. This process is usually the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also demands the widest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, productivity and line-of-business applications, network topology, and safe remote access. Progent's recovery experts use state-of-the-art collaboration tools to organize the complex restoration effort. Progent appreciates the importance of working quickly, continuously, and in concert with a customer's management and IT staff to prioritize activity and to put critical resources back online as fast as possible.
  • Data restoration: The work necessary to restore files impacted by a ransomware assault varies according to the state of the systems, the number of files that are encrypted, and which recovery methods are needed. Ransomware attacks can destroy key databases which, if not gracefully closed, may need to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Some detective work could be required to find undamaged data. For example, non-encrypted OST files may exist on employees' desktop computers and laptops that were not connected at the time of the ransomware assault. Progent's Altaro VM Backup experts can help you to utilize immutability for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including administrators or root users. This adds an extra level of protection and recoverability in case of a ransomware breach.
  • Deploying modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the identical anti-virus tools deployed by many of the world's largest corporations such as Netflix, Citi, and Salesforce. By providing real-time malware blocking, detection, mitigation, recovery and forensics in one integrated platform, ProSight Active Security Monitoring cuts TCO, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the victim and the insurance carrier, if there is one. Activities include establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement amount and timeline with the TA; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the hacker; acquiring, learning, and using the decryptor tool; debugging failed files; building a clean environment; mapping and reconnecting drives to match precisely their pre-encryption condition; and recovering computers and software services.
  • Forensic analysis: This process is aimed at discovering the ransomware assault's progress across the network from beginning to end. This audit trail of the way a ransomware attack progressed within the network helps your IT staff to assess the damage and highlights shortcomings in security policies or work habits that need to be rectified to prevent future breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensics is commonly given a high priority by the insurance carrier. Because forensic analysis can be time consuming, it is critical that other important recovery processes like operational resumption are performed in parallel. Progent maintains a large roster of information technology and data security professionals with the skills needed to carry out the work of containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and onsite IT services across the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned high-level certifications in foundation technologies such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications including CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning applications. This breadth of expertise gives Progent the ability to identify and consolidate the undamaged pieces of your information system after a ransomware attack and reconstruct them rapidly into an operational network. Progent has collaborated with top insurance providers like Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Expertise in Charlotte
For ransomware cleanup consulting in the Charlotte area, call Progent at 800-462-8800 or see Contact Progent.



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  • Non-stop Interoffice Connectivity Integration Support
    Fault Tolerant Inter-office Network Specialist

    Progent's non-stop interoffice connectivity and fault tolerant network infrastructure engineers can help small organizations create non-stop Interoffice connectivity by means of fully redundant networks with automatic failover. Progent's Cisco Certified Internetwork Experts can design and deploy high-availability Inter-office networks supported by fault tolerant EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over offers economical 24x7 interoffice networking.

  • Top Offsite Employees Data Protection Help and Support Work from Home Data Protection Professionals
  • Charlotte Sodinokibi Crypto-Ransomware System-Rebuild Charlotte, NC, America
  • Top Rated Small Business Ransomware Recovery Engineers Emergency Computer Companies Small Business WiFi Site Surveys
  • Mecklenburg County North Carolina Charlotte Spora Ransomware Rollback
  • Two-factor Authentication (2FA) Remote Troubleshooting MFA and Single Sign-on Remote Technical Support

  • Juniper SRX650 Router Cybersecurity Consultancy
    Technical Support Juniper SRX220 Router

    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

  • Urgent IP Address Management Computer Engineer Technology Consulting IP Address Management

  • 24 Hour Meraki CMX Technology Consulting
    Meraki Wi-Fi 6/6E AP Management Technical Support Services

    Progent's Meraki Wi-Fi AP consultants offer remote and on-premises support services to help organizations of any size to plan, deploy, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can help you to configure and manage Cisco's Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology such as Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive ecosystem that delivers the same access, performance, security, ease of management and availability for wired and wireless clients regardless of their mobility or device.

  • Virtual Call Desk Computer Engineer Co-managed Support Desk On-site Support
  • Windows Network Specialists Charlotte, Mecklenburg County Urgent Windows Server 2016 Support Organization

  • Flexential Tampa Internet Data Center Consultancy
    Specialists Flexential Tampa Internet Data Center

    Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting. Progent maintains a team of network consultants based in the Tampa area, and Progent can also provide online support from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness consultants. Progent can also help you to plan and carry out a move to the Flexential data center with services such as designing system configuration, recommending hardware components, system configuration and validation, debugging, streamlining online management, and educating your IT staff.

  • Windows Server 2016 and SCOM Remote Support Services Windows Server 2016 Fault Domains Computer Consulting
  • Windows Server 2022 Hotpatching Integration Windows Server 2022 and SCOM Online Support
  • Windows Server Essentials Dashboard Outsourcing Consultants Windows Server Essentials Remote Web Access

  • Firewall patch management Professional
    Consultants Wi-Fi controllers patch management

    Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your servers, such as printers, network infrastructure appliances such as switches and wireless access points, and IoT devices like sensors and robotics.

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  • VMware vCloud Director vCD Professionals
    VMware Consult

    Progent offers the support of a certified VMware VCDX expert to help your organization plan, configure, manage and troubleshoot VMware vSphere and vCloud-powered virtualization solution for local datacenters, private and public clouds, or hybrid deployments. Progent offers world-class expertise for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery. Progent has in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, fault tolerance, and disaster recovery.


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