Ransomware Hot Line: 800-993-9400

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware assaults are commonly launched on weekends and at night, when support personnel may take longer to recognize a breach and are less able to mount a rapid and forceful defense. The more lateral progress ransomware is able to make within a victim's system, the more time it will require to restore core IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can help organizations in the Charlotte metro area to locate and quarantine breached servers and endpoints and protect clean resources from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Response Services Available in Charlotte
Modern strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any available backups. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery nearly impossible and basically throws the datacenter back to square one. Threat Actors, the cybercriminals responsible for ransomware attack, demand a ransom payment for the decryption tools required to unlock encrypted files. Ransomware attacks also attempt to exfiltrate information and hackers require an extra settlement for not publishing this information or selling it. Even if you are able to rollback your system to an acceptable date in time, exfiltration can be a major problem depending on the nature of the downloaded information.

The recovery work after a ransomware attack involves a number of crucial stages, most of which can proceed concurrently if the recovery workgroup has a sufficient number of members with the necessary skill sets.

  • Quarantine: This urgent initial response requires blocking the sideways spread of the attack across your IT system. The longer a ransomware attack is permitted to run unchecked, the longer and more costly the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment processes consist of isolating infected endpoints from the network to restrict the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the IT system to a minimal acceptable level of functionality with the shortest possible downtime. This process is usually the highest priority for the victims of the ransomware attack, who often see it as an existential issue for their business. This activity also demands the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and mission-critical applications, network topology, and protected remote access. Progent's ransomware recovery experts use advanced workgroup platforms to coordinate the multi-faceted restoration effort. Progent understands the urgency of working quickly, tirelessly, and in concert with a client's managers and IT group to prioritize activity and to get vital resources on line again as quickly as possible.
  • Data restoration: The effort necessary to restore files damaged by a ransomware attack depends on the state of the network, how many files are affected, and which recovery methods are needed. Ransomware assaults can destroy pivotal databases which, if not gracefully shut down, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical applications depend on SQL Server. Often some detective work may be required to find undamaged data. For example, undamaged Outlook Email Offline Folder Files may exist on employees' PCs and laptops that were not connected at the time of the assault.
  • Deploying advanced antivirus/ransomware defense: ProSight ASM gives small and mid-sized businesses the advantages of the identical AV tools deployed by some of the world's biggest enterprises including Walmart, Visa, and NASDAQ. By providing real-time malware filtering, identification, containment, repair and forensics in a single integrated platform, Progent's ProSight ASM lowers TCO, simplifies administration, and expedites operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance carrier, if there is one. Services include determining the kind of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, learning, and operating the decryptor tool; troubleshooting decryption problems; building a clean environment; mapping and reconnecting drives to match exactly their pre-encryption condition; and restoring computers and software services.
  • Forensic analysis: This process involves discovering the ransomware attack's progress across the targeted network from beginning to end. This audit trail of the way a ransomware attack travelled within the network assists you to assess the impact and uncovers vulnerabilities in security policies or processes that need to be rectified to prevent later break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for changes. Forensics is commonly given a top priority by the cyber insurance carrier. Because forensic analysis can be time consuming, it is vital that other important recovery processes such as business continuity are performed in parallel. Progent maintains a large roster of information technology and cybersecurity professionals with the knowledge and experience needed to perform activities for containment, business continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered remote and onsite IT services across the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SBEs includes professionals who have earned high-level certifications in foundation technologies including Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned prestigious certifications such as CISM, CISSP, and CRISC. (See Progent's certifications). Progent also has guidance in financial and ERP application software. This broad array of skills gives Progent the ability to salvage and integrate the surviving pieces of your network after a ransomware assault and rebuild them quickly into a functioning system. Progent has worked with leading cyber insurance carriers like Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting in Charlotte
For ransomware system restoration expertise in the Charlotte metro area, call Progent at 800-993-9400 or visit Contact Progent.



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