Immediate Online Technical Support for Charlotte North Carolina Computer Networks
Urgent Online Support for Charlotte NetworksFor businesses in Charlotte North Carolina, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced tools required to solve most network issues rapidly. This lowers immediate costs since solutions use up fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits even more with incidental expenses by reducing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting know-how is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing model for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. Unlike many remote service companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid scenarios where quick fixes manage to turn into big invoices. Progent's skill at disposing of technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and proven processes that promote the maximum degree of efficiency for online help and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's Technical Response Center to access your computer system without breaching system security.

Progent's sophisticated customer support reporting application includes comprehensive histories for the service that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of services rendered to each Progent client by any Progent engineer. This history of issues and resolutions is structured as an easily exploitable internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and close associations with important technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can determine the most efficient resolutions promptly.

Online support services available from Progent to companies in Charlotte North Carolina include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent’s Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center staff of experienced information technology experts provides your clients in Charlotte North Carolina quick communication with a large support resource with substantial experience offering phone support and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center the reputation as a key driver of company success, and Progent's policy is to resolve instead of simply record network problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers remote and in-depth consulting support and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Charlotte North Carolina online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so that your network maintenance is proactive and automated. By exposing potential issues before they expand into crashes, remote monitoring can minimize disruptive and expensive service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate a variety of OS platforms.
How Your Charlotte Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Charlotte North Carolina, Progent's online computer support engineers can deliver effective and economical system help the moment your company requires it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve computer problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Charlotte company has a local independent support technician or employs an in-house organization that can deal with ordinary network issues, Progent’s Microsoft certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to address unexpected network crises or especially tough integration problems.

Advantages of Progent's Network Help for Companies in Charlotte North Carolina
Progent's remote technical help services enable your Charlotte company to enjoy the benefits of timely, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your information system will acquire greater business worth by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    For most organizations in Charlotte North Carolina, local network service resources, whether made up of freelance consultants or an in-house maintenance staff, can take care of the majority of technical problems. However, serious problems can strike when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online service professionals give you a convenient, quick, and affordable way to supplement your regular help and to convey valuable knowledge to increase your ability to deal with future problems in-house.

  • Less Dependence on Freelance Consultants
    For IT support, smaller organizations often depend on independent freelance service providers. While freelance service people carry less internal costs than big support firms and can often charge lower rates, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of fallback help may force your business to go without assistance during an emergency. As your network grows, system downtime and problems with critical software become more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup service experts to insure your network stays up and running.

  • Build a Solid Foundation for Seamless Expansion
    Companies often start with an IT architecture implemented on a modest budget. Lacking a proper framework, band-aid fixes often get piled onto a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. Such poorly designed environments need careful analysis, smart long-term planning, and wide technical expertise to evolve to a system architecture able to deliver the stable foundation to handle current business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller offices require advice and technical training to negotiate an increasingly complex maze of technology alternatives capable of accelerating business growth and improving productivity. Businesses do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product selling can result in a scenario where the recommended solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match IT expertise with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, in the trenches of network service, performing a broad variety of technical tasks for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert IT skills, but also a support engineer with proven approaches for applying computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises visits by the minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be forced to allow minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by each consultant to each client. The discipline of detailing and archiving service records allows more efficient support and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who won’t release vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your IT network from painful and costly service losses.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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    Progent offers Windows 2003 Cluster Server expertise to help your company implement fault-tolerant server clusters that can provide 100% uptime. Clustered Windows servers for zero-downtime systems include Windows Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster Server. By assisting you t build zero-downtime server clustering solutions around Windows Server Cluster 2003, Progent’s Certified Windows professionals ensure that your fault-tolerant server clusters are configured to maximize the strategic value of your computer network.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, vendors can broaden their reach, reduce their cost of sales, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and get to market quickly.

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    Progent can help you plan and execute a smooth migration to Microsoft Dynamics GP so that you preserve your information, strengthen your security, enhance your analytics, take complete advantage of Microsoft Office integration, and minimize productivity interruption by designing and executing a sensible migration plan. Progent can also help train new Dynamics GP/Great Plains users so you don't lose productivity. Progent can enhance your company reports and business analytics by providing Crystal Reports consulting, FRx programming, and Microsoft Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to produce specialized line-of-business applications and eCommerce programs that work transparently with Microsoft Dynamics GP/Great Plains.

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    Progent’s experienced Cisco IT security consulting professionals provide high-level PIX Firewall and ASA Firewall consulting support including architecture, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack defense, and secure connectivity services. Ranging from compact, plug-and-play desktop devices for small and home businesses to modular gigabit appliances, Cisco PIX and ASA Firewalls offer advanced protection, high throughput, and excellent availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed operating system, eliminating possible OS-specific security holes.

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    Progent's Palo Alto Networks firewall experts can show you how to select, deploy, and manage Palo Alto Networks PA-Series firewalls to create a next-generation security environment that spans your on-premises and cloud assets and protects all users at any location with any device.

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    Progent can provide you with experts who can modify your Microsoft Business Solutions ERP, MRP, and financial system applications to meet your unique business requirements. Progent’s Microsoft consultants offer expertise in Microsoft Dynamics Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also offers custom e-Commerce integration services for safe, company-wide information sharing plus integration with CRM programs.

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    Microsoft Windows Enterprise Directory requires significant practical experience to integrate efficiently across an enterprise. Progent’s Microsoft Premier engineers are skilled in designing, integrating, and troubleshooting complex Enterprise AD projects. Progent’s fields of expertise with Microsoft Windows Active Directory include replication issues, multi-domain partition design, correcting corrupted Active Directory objects, cleaning up legacy legacy software configuration objects in online AD systems, and repair of unsuccessful installations of AD and Active Directory-integrated applications.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    With the Catalyst line of switches for small and mid-size companies, Cisco enables companies to realize all the benefits of adding intelligence into their IT infrastructures. Cisco's switch product line makes it possible to enable features to make your network infrastructure sufficiently robust to handle time-critical requirements, expandable to facilitate growth, secure enough to protect confidential data, and designed for differentiating and controlling all traffic to streamline system operations. Progent's Cisco certified consultants can help you pick out and integrate Cisco Catalyst switches appropriate for your business. Also, Progent's CISM certified security consultants can help you develop a strategic security plan and configure Catalyst switches so they help support your security strategy. Cisco Catalyst switches that Progent supports include Cisco's Catalyst 2960 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 Series Switches.

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    Progent can help small and medium-size businesses to implement collaborative platforms to make it easy for their telecommuters to engage in positive interaction with colleagues and clients.

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    Progent's Microsoft and Cisco-certified consulting engineers can help you to determine the benefits of Exchange 2010 for your business and can assist your IT staff to design and carry out a smooth migration to Microsoft Exchange 2010 from Exchange 2003 or Microsoft Exchange Server 2007 that will provide quick payback by improving your productivity, cutting the cost of hardware and service, simplifying management, and consolidating your key communications technologies.

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    Progent's certified Microsoft Windows 2000 consulting staff can show you how to enhance the functionality of your existing Windows 2000 Servers and can streamline network management, offer tech support and troubleshooting, and strengthen security. Progent can also help you create, rationalize, and implement a strategy to migrate from Microsoft Windows Server 2K to Microsoft Windows 2003 Server. Progent is expert in designing pilot installations to eliminate the obstacles involved with migrating to Windows Server 2003 by uncovering potential hardware and application compatibility issues.

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    E-Mail Guard represents a comprehensive service for blocking spam and viruses. E-Mail Guard handles the protection and administration of company email by providing continually updated spam and virus filtering, policy management, content filtering, and protection against email-based DHA and Distributed Denial of Service attacks. E-Mail Guard also includes tracking, management and analysis utilities as well as outgoing email filtering to let you troubleshoot your email system and specify and enforce corporate security policy.

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    Exchange 2003 Server Upgrade Help

    Progent's Microsoft certified support team can help you define and deploy a smooth in-place Exchange Server 2003 upgrade plan that minimizes productivity disruption, reduces ongoing service demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the knowledge and experience to finish your project rapidly and affordably. Progent's Microsoft Exchange 2003 help, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor add-ons to Exchange 2003 Server that are in keeping with your business goals.

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    Progent offers expert help for each step of your Microsoft Exchange Server 2010 upgrade with services that include end-to-end project management services, site prep, project planning, cost estimates of all new software licenses and equipment needed, recommended vendor sourcing, pilot testing at customer site or at Progent's test facility, setting up transitional coexistence between Exchange 2010 and Exchange Server 2003 or 2007, deployment of the solution, decommissioning the old system, and training for client's IT group and users.

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    • Immediate SQL Server 2017 Always On On-site Support
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    Progent's Microsoft-certified SQL Server 2017 consultants can help your business to evaluate the business benefits of migrating to SQL Server 2017 and can assist you to design and implement an efficient migration of your databases and applications to any deployment architecture including onsite, cloud-based, or hybrid. Progent's consultants offer remote or onsite support services ranging from on-demand architecture assessment or troubleshooting to comprehensive project management to ensure your SQL Server 2017 project is carried out on time and on budget.

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    Microsoft Exchange Server 2013 includes major improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful new features as well as a revamped architecture. These enhancements favorably impact key areas including ease of administration, high availability (HA), compliance, operational costs, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible business benefits of upgrading to Exchange Server 2013, create an efficient test and deployment plan, and train your IT team to manage your Microsoft Exchange 2013 solution. Progent can also provide ongoing online support and management for Microsoft Exchange Server 2013.

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    Microsoft Dynamics Customer Relationship Management helps small businesses build profitable customer interactions. Built-in Sales and Customer Service components enable employees to share data to help improve selling success and deliver steady, efficient customer service. Progent can configure the optimal server and communications infrastructure, including mobile wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can show you how to integrate Microsoft Dynamics CRM with your sales or customer service databases.

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    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through thorough testing and extensive experience with network security architecture. ISSAP security experts have comprehensive knowledge of access management mechanisms and methodologies, phone system and network infrastructure protection, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery, and physical security integration. Progent's ISSAP-premier security specialists can help your business with all phases of architecture security.

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