Immediate Online Troubleshooting for Charlotte Networks
For companies in Charlotte or anywhere in North Carolina, Progent offers online help for information systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the services of CISSP-certified security experts to help with high-level security design and diagnostic issues.
Progent's online support experts offer exceptional leverage because they have the practical background and are equipped with the advanced technology required to resolve most network issues quickly. This reduces immediate costs because service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by reducing or eliminating system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's pricing policy for online help is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are billed only for the services that you receive. In contrast to typical remote service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent situations where quick repairs somehow turn into substantial tabs. Progent's penchant for solving technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven processes which promote the maximum level of effectiveness for remote help and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to interface to your network without violating network security.
Progent's powerful technical support database system keeps thorough records for all support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of services rendered to each client by every Progent consultant. This history of problems and solutions is organized as a quickly exploitable support database that allows Progent's online support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft make available other massive technical knowledge bases and allow priority access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can arrive at the most efficient solutions in the least time.
Online technical services available from Progent to companies in Charlotte and throughout the state of North Carolina include:
Authorized MS Windows Support
Progent's Microsoft-expert remote service professionals offer network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 application development, SharePoint 2016 migration consulting, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective desktop consulting and support services to assist your business to deploy, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and validates a consultant's network technology skills at the expert level. Cisco CCIEs know how to handle even the most stubborn problems encountered in network infrastructure design, installation, management, security, and repair. CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional value since their depth of expertise allows them to resolve problems rapidly. In typical instances, less qualified service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment via sophisticated on-line troubleshooting tools in order to perform quick, safe, and economical analysis and remediation.
Progent's CCIEs offer assistance with all of Cisco's popular selection of infrastructure products by delivering services that include:
CISM and CISSP Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your business to clean up rapidly after a serious penetration. Security solutions offered by Progent cover comprehensive information security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; configuring firewalls; building secure architectures for remote and mobile connectivity; guarding your email infrastructure from spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine local IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based consulting services to cover a wide range of information technologies such as network infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency remote help analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire threat progression including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables customers to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Charlotte Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk Call Center programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are intended for organizations who don't have the budget to build and maintain an internal Help Desk Call Center but who need quick communication with an efficient Call Center with proficient telephone assistance as well as the ability to escalate the most challenging tasks to high-level engineers.
Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Call Center or revamping your existing organization, selecting or modifying Help Desk software products to handle the special demands of your corporation, or adding temporary phone support personnel to reinforce your existing Help Desk Call Center group during unusually busy situations like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of experienced network experts gives your clients in Charlotte or anywhere in the state of North Carolina immediate communication with an effective network service group with years of experience delivering phone consulting and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a key contributor to business performance, and Progent's goal is to resolve instead of just record IT issues.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts staff offers remote professional consulting support and education in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, programming, and education services, visit Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Charlotte, or anywhere in the state of North Carolina, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your environment so your IT maintenance is proactive and automated. By uncovering potential trouble spots before they expand into downtime, proactive monitoring can ward off inconvenient and costly network breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems that incorporate a variety of operating systems.
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Charlotte or anywhere in the state of North Carolina, Progent's online network support specialists can deliver effective and affordable system support whenever your business has to have it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair computer problems quickly while eliminating the expense and lost time associated with on-premises service visits.
Even if your Charlotte company deals with a regular independent support technician or maintains a full time IT staff that can handle typical network issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to address unexpected system emergencies or especially complicated integration projects.
Details of Progent's Online Computer Services for Charlotte
Progent's phone help, Internet-based repair, system security expertise, and system administration services give offices in Charlotte or anywhere in the state of North Carolina the greatest leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's professionals can provide your business enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Charlotte and is also ideal for networks in geographic regions of North Carolina that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a wide array of Microsoft support tools, service information, and continuing training.
- Per Minute Rates to Reduce Costs
Progent offers remote support on a per-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum fee for online help and requires no periodic subscription fee for services delivered during normal business hours. This saves you from paying big bills for simple fixes.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco can provide help from on-staff professionals with experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's core consulting offerings consist of system integration, Microsoft Exchange expertise, network security planning, and Help Desk outsourcing services. Progent's Experts Team offers world-class consulting expertise for specific application areas. Help offered by the Application Experts Group includes:
Dynamics GP Support and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Application Development and Debugging
Oracle Management Support and Application Development
MySQL Project Management and Software Design
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service one-stop resource for network generalists and specialists, Progent can deliver fast, affordable, and thorough IT solutions that match the special requirements of your business.
- Advanced Remote Access Software
Secure online access permits Progent's service experts to see precisely what your users see. This makes it possible to produce quick solutions to problems that might otherwise require an expensive onsite visit. Cutting-edge remote access software and expert engineers together allow Progent to repair most IT problems rapidly and economically. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Support for Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Support for High System Availability
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious companies whose workers need immediate recourse to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT background, refined remote support software, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, at the front lines of IT service, executing a broad variety of technical tasks for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site help per minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for services provided during normal working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by every consultant to each customer. The discipline of documenting and archiving service activity allows more effective service and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.