Fast Online Help for Charlotte North Carolina Computer Systems
Immediate Phone Consulting for Charlotte NetworksFor businesses in Charlotte North Carolina, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve complex networking issues, plus the services of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic issues.

Progent's online technical support experts provide excellent value because they possess the real-world experience and have access to the sophisticated technology necessary to solve most information system issues rapidly. This lowers direct expenses because service calls accumulate minimal billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization saves even more with incidental expenses by minimizing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting expertise is particularly valuable in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced only for the support that you receive. In contrast to many online service firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid situations where fast fixes somehow end up as major tabs. Progent's skill at handling problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized technologies and field-tested processes which promote the maximum level of efficiency for online engineering help and repair for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to link to your computer system remotely without breaching corporate security.

Progent's proven customer support reporting application keeps extensive documentation of the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of support delivered to each customer by any engineer. This history of problems and fixes is structured as a conveniently accessible internal knowledge base that enables Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional massive technical support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to arrive at the most efficient resolutions in the least time.

Online support services available from Progent to clients in Charlotte North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top corporations. The ProSight line of network management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent’s Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your computer users in Charlotte North Carolina instant assistance from a reliable support group with years of background offering phone support and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a key enabler of company productivity, and Progent's intent is to solve and not simply track IT issues.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group can supply remote and in-depth engineering expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Charlotte North Carolina online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your computer support is proactive and automated. By detecting looming trouble spots before they cause crashes, remote monitoring can minimize inconvenient and expensive network failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by a variety of OS platforms.
How Your Charlotte Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Charlotte North Carolina, Progent's online computer support engineers are ready to provide effective and affordable system help whenever your organization needs it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair IT problems quickly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Charlotte organization deals with a local independent consultant or maintains an in-house organization that can handle common network problems, Progent’s Microsoft and Cisco certified engineers can still provide a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to deal with unexpected system crises or particularly complex integration problems.

Advantages of Progent's Network Help for Companies in Charlotte North Carolina
Progent's online network troubleshooting services enable your Charlotte business to enjoy the benefits of immediate, world-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive added strategic value by becoming increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    With most offices in Charlotte North Carolina, nearby computer support resources, whether made up of freelance consultants or an internal IT staff, can take care of the majority of network issues. On the other hand, IT crises may strike when local resources are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your local support technicians. In these cases, Progent's online service professionals give you an easy, fast, and economical way to supplement your local resources and to pass on valuable knowledge to improve your ability to deal with future problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller offices often rely on individual freelance consultants. While independent consultants carry smaller overhead than big support firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the absence of backup help may force your business to wait for assistance during an IT crisis. As your company expands, system unavailability and problems with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service expertise to make sure your IT system stays up and running.

  • Build a Scalable Basis for Smooth Growth
    Businesses typically begin with an information architecture created on a shoestring budget. Lacking a strong framework, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, stability and scalability problems can impede the productivity of the business. Such badly designed environments need careful assessment, intelligent strategic planning, and wide IT expertise to evolve to a network architecture that can offer the stable foundation to handle vital business requirements and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller businesses require advice and technical education to negotiate an ever more complicated maze of product alternatives available for promoting business growth and improving efficiency. These companies do not need a computer engineer who is attempting to resell a certain vendor's products. IT consulting and product selling can result in a situation where the recommended solution is built around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical consulting with the best needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



An index of content::

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    MOM 2000 Case Studies

    Before Progent’s MOM-based solution, network problems were handled reactively, once users were impacted by them. With the benefit of proactive, automated alerts and trend reports sent by MOM, Progent is now able to ward off system troubles before they grow to be serious enough to disrupt network uptime. Thanks to MOM, Progent can resolve potential problems before clients are aware that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to deliver small business IT systems enterprise-class service continuity, security and productivity.

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    Support Services Co-managed Help Desk

    Progent's Microsoft certified experts offer several ways to help mid-size and large companies develop an efficient and successful in-house Network Support Helpdesk. Progent's consulting services include ROI evaluation, process study and improvement, management reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Integration Services help companies analyze the numerous high-quality Help Desk application programs on the market and decide what products may be excessively expensive, lack key functions, or align badly with your organization's corporate culture. Progent also offers short-term staffing for companies who want to reinforce their internal Help Desk staff for occasional tasks or to substitute for absent or indisposed personnel.

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    Windows Server 2016 Multi-domain clusters Remote Consulting

    Progent's Windows Server 2016 disaster recovery experts can assist you to plan and deploy a DR solution built around Microsoft's cloud-tested Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using low-cost equipment, Virtual Machine Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for fast, affordable deployment of a failover cluster quorum arbitration point.

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    CRISC Risk and Information Systems Control Specialist

    Progent can provide the guidance of a CRISC-certified risk management consultant to help you to design and deploy an enterprise risk management strategy based on leading practices promoted by CRISC and geared to align with your organization's risk tolerance, business goals, and IT budget.

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    E-Mail Guard is a complete service for defending against spam and viruses. E-Mail Guard addresses the security and administration of corporate email by providing constantly updated spam and virus blocking, policy management, content filtering, and protection against email-borne DHA and DDoS attacks. E-Mail Guard also features monitoring, administration and reporting utilities as well as outgoing email testing to help you fix your email environment and define and enforce company email policy.

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    Office 365 Exchange Online allows you to use cloud-resident servers, mailboxes and associated email infrastructure to reduce capital expense and administrative overhead. You can deploy Exchange Online to host all your Exchange mailboxes, or you can run a hybrid architecture that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly online technical support to help your organizations to assess the benefits of Exchange Online, plan a solution that aligns with your business needs and budget, implement an efficient migration from your current Exchange organization to one that includes Exchange Online, train your management staff and users, and deliver as-needed consulting and troubleshooting.

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    Progent's Wi-Fi consultants can help your business to configure Cisco wireless LAN controllers to manage Wi-Fi networks of any size. Progent can assist you to administer and troubleshoot your current Cisco Wi-Fi environment or implement a smooth upgrade to Cisco's modern Wi-Fi controller products. Progent offers support for hardware-based and software-based wireless controllers and can help you to determine which type is appropriare for your wireless environment. For 802.11ac Wave 2 wireless controllers, Progent can provide Cisco 3504 Wi-Fi controller support, Cisco 5520 wireless controller expertise, and Cisco 8540 wireless controller support.

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    Progent can show you how to prepare and implement a smooth move to Dynamics GP/Great Plains so that you preserve your data, improve your security, enhance your management reporting, take complete advantage of Microsoft Office support, and reduce productivity interruption by designing and following a smart migration plan. Progent can also help train new Microsoft Dynamics GP users so you don't waste productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports consulting, FRx assistance, and Microsoft Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to produce specialized business applications and eCommerce programs that work seamlessly with Microsoft Dynamics GP.

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    The Certified Information Systems Auditor credential is a prestigious qualification that indicates mastery in IS security auditing. Accredited by ANSI, the CISA credential has candidates pass a comprehensive test given by the ISACA professional group. Progent offers the services of a CISA-Certified Cybersecurity audit professional trained to help companies in the fields of IS audit process, IT governance, systems and infrastructure lifecycle, IT service delivery, safeguarding of information assets, and disaster recovery planning.

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    Before Progent’s Microsoft Operations Manager solution, system issues were handled reactively, once users were impacted by them. With the help of proactive, automated warnings and trend reports sent by MOM, Progent is now able to address network problems before they becomes critical enough to impact network availability. Thanks to MOM, Progent can resolve potential problems before customers know that the problems exist. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to deliver small company IT systems enterprise-class reliability, safety and performance.

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    For small organizations considering Progent's network support outsourcing, design expertise, or technical support services, phone 800-993-9400 or send email to information@progent.com.

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    Progent's certified Office Word and Office 365 Word experts can provide a wide selection of economical remote support services to help your organization to maintain your current Microsoft Office Word solution or help you to migrate to a current release of Office Word. Services available from Progent's experts include VBA software development, identifying and resolving compatibility issues between various releases of Office Word, interfacing Office Word with other Office applications like Office Excel and Microsoft Outlook or with 3rd-party platforms and plug-ins,network enhancements for dependable. reliable cloud connectivity, security consulting, smart phone and tablet synchronization, and remote training tailored for your special requirements.

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    Progent's Microsoft-certified IT consultants can provide Windows Server 2016 migration consulting to help businesses of any size to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can help your company to assess the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to benefit from the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica, plus multi-domain failover clusters.

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    If your office computer system mixes UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can assist you to integrate your servers into a unified environment that allows all your OS platforms to coexist for easy administration, seamless information exchange, high reliability, superior performance, and strong protection. Progent's UNIX/Linux/Solaris and Windows coexistence assistance services include IT infrastructure configuration and service, support for Windows services for UNIX, online network monitoring and management, online technical support and troubleshooting, in-person technical support, and Help Desk Call Center services.

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    Progent’s Technical Response Center (TRC) offers national extended hours remote support for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service professionals offer after-hours telephone support and online secure computer access to troubleshoot and repair network problems quickly and economically. The breadth of technical expertise represented by Progent's staff of country-wide service engineers makes it possible to escalate even the toughest problems to qualified experts as required. For urgent problems, the TRC tries to respond to your call for support within one hour.

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    • Onsite Technical Support High Availability Networks
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    Progent’s high availability system experts provide reliability support, disaster recovery services, network load balancing, high-availability interoffice access, high-availability Internet architecture design, high-availability data center consulting, and other non-stop networking consulting to show your small business configure a 24x7 network for line-of-business applications. Progent has the experience to design affordable, fault-tolerant networks by utilizing the expanding suite of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster Server. Progent’s Microsoft and Cisco certified consultants can show you how to you design a high-availability mutli-location network with a fully redundant Internet connection and efficient network load balancing.

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    Progent’s Wireless Site Survey helps you to plan and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network adapted to your facilities, providing your business a WLAN that has the reception, speed, capacity, QoS, data protection, and roaming ability your business needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive onsite service.

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    Computer Security Evaluation Consultant

    Progent offers several network security packages designed to provide larger corporations an impartial and thorough network security audit from a team of premier security consultants. All Progent's network security assessment packages feature a suite of procedures including network scans from inside and from beyond your company firewall, professional interpretation of scan results by certified security consultants, creation of a report explaining the findings, plus a live high-level executive outbrief and an extensive interactive outbrief for in-house IT engineers.

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    Global Information Assurance Certification was established in 1999 to certify the knowledge of network security experts. GIAC certifications are recognized by businesses and government organizations throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants offer support for any of the network security capabilities covered within GIAC certification including auditing infrastructure vulnerability, incident management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions.

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    Progent's Microsoft-certified professionals can help you to assess the business value of Windows Server 2012 R2 for your organization, create test systems and rollout strategies, optimize your network infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT support team, develop a corporate-wide security plan, streamline network management, help with creating applications, and generate and test a DR/BC plan.

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    • Fault-tolerant system Computer Consultant
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    Progent’s Disaster Recovery/Business Continuity consultants have in-depth experience assisting small and mid-size businesses to minimize network downtime by offering affordable online consulting support for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT architecture, data backup and restore solutions, and transparent system maintenance. Progent’s business continuity consultants can assist you to develop and test a sensible business continuity strategy that aligns with your business needs and IT budget. Progent’s disaster recovery engineers can help you to architect, implement, and maintain resilient technologies including redundant Internet access, virtualization, fail-over clustering, network load balancing, continual online backup, and multi-location hot backup centers.

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    • 24x7 Juniper Junos Cybersecurity Firm
    Juniper Junos Network and Security Manager Firewall Configuration

    Progent's Juniper Networks-authorized network consultants can assist your company to design and implement Juniper Firewall/VPN platforms, enhance and support your infrastructure, and migrate smoothly from discontinued equipment to the latest versions. Progent's Junos OS engineers can offer expertise with Juniper's flagship network operating system to help your business to simplify the management and improve the protection of your Juniper VPN appliances and firewalls. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations manage networks that incorporate a combination of Juniper's software platforms.

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