Immediate Online Troubleshooting for Charlotte North Carolina Information Networks
Urgent Online Consulting for Charlotte SystemsFor companies located in Charlotte North Carolina, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts provide excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools needed to resolve most information system problems quickly. This lowers direct costs since solutions require fewer billable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your company saves additionally in incidental expenses by minimizing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's pricing policy for online support is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you owe only for the support that you receive. Unlike typical remote service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid situations where fast solutions manage to end up as large bills. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and proven processes that promote the highest level of effectiveness for remote technical support and repair for information systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to connect to your company's environment without violating network security.

Progent's powerful customer support database application maintains thorough records describing the support that Progent's clients have received. Progent's staff service personnel have access to the specifics of all help provided to every customer by any Progent engineer. This history of trouble tickets and repairs is stored as a quickly exploitable proprietary database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's online service experts can find optimal solutions in the least time.

Online technical support services available from Progent to companies in Charlotte North Carolina include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. The ProSight suite of network management outsourcing services covers all key facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and enable transparent backup and fast recovery of critical files, apps, images, and VMs. ProSight DPS lets you recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business projects and activities that deliver maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured application and give your password you are requested to verify your identity via a device that only you have and that is accessed using a different network channel. A wide range of devices can be used as this second means of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register multiple validation devices. To learn more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you�re planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Call Center Support
    Progent's Call Center support programs for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progents Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progents Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center staff of veteran network experts provides your clients in Charlotte North Carolina quick communication with an efficient network service resource with years of background providing phone support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center recognition as a key driver of business performance, and Progent's policy is to resolve and not merely report technical problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply remote professional engineering support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for Microsoft business applications such as CRM, Project, Office Word, and Office Excel. To learn additional information on Progent's expertise, customization, and education services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Charlotte North Carolina online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can tune SCOM to suit your business so your network maintenance is proactive rather than reactive. By detecting looming problems before they grow into downtime, remote monitoring can avoid disruptive and expensive network crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that incorporate a combination of platforms.
How Your Charlotte Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Charlotte North Carolina, Progent's online computer support specialists can provide professional and economical IT help the moment your business has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online access tools to solve network problems rapidly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Charlotte business relies on a local independent consultant or maintains a full time organization that know how to handle common computer issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to solve unexpected network emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Companies in Charlotte North Carolina
Progent's remote technical help services allow your Charlotte company to experience the advantages of immediate, enterprise-level network support without the expense of maintaining an in-house IT organization. Your network will acquire added strategic worth by becoming more available, productive, and secure. Advantages to your company include:

  • Seamless remote expansion of your local support resources
    With most companies in Charlotte North Carolina, nearby computer support providers, whether made up of freelance consultants or an in-house IT staff, can handle typical network issues. However, serious problems may spring up when local support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your usual support technicians. In these cases, Progent's on-call support professionals offer an easy, quick, and affordable solution to augment your local help and to convey valuable information to increase your capability to deal with downstream problems in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller offices commonly rely on independent freelance service providers. Although independent consultants have less internal costs than larger consulting firms and can often charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the lack of backup help may force your company to wait for help during an IT crisis. As your business grows, network unavailability and trouble with vital applications become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of backup support experts to make sure your network stays up and running.

  • Create a Scalable Basis for Smooth Growth
    Organizations typically begin with an IT architecture created on a shoestring budget. Without a robust framework, band-aid fixes can get piled onto a weak foundation. As a network grows, stability and expandability problems can impede the success of the business. Such poorly built environments require careful assessment, intelligent long-term planning, and wide technical knowledge to upgrade to a network infrastructure that can deliver the stable foundation to meet vital business demands and ease future expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller companies require guidance and technical education to navigate through an increasingly complex array of technology alternatives capable of promoting business success and enhancing productivity. Businesses hardly need a computer consultant who is attempting to resell a certain vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align technical consulting with the real needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical background, fine tuned support software, and familiarity with corporate IT allow offices to escape the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progents staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the forefront of IT support, performing a broad range of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not just world-class IT capability, but also a consultant with field-tested approaches for using computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person visits per minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during normal working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every consultant to each customer. The discipline of detailing and organizing service records allows more efficient support and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide 24x7 network tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.

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