Fast and Affordable Remote Troubleshooting for Charlotte Computer Networks
Urgent Online Help for Charlotte SystemsFor organizations in Charlotte or anywhere in North Carolina, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, plus the assistance of CISSP-certified security experts to help with high-level security design and diagnostic jobs.

Progent's online support experts offer exceptional leverage because they possess the real-world background and have access to the sophisticated technology needed to resolve the majority of network issues rapidly. This lowers immediate costs because solutions use up fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally in incidental expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online consulting experience is especially important in environments that rely on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.

Progent's billing model for online help is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are billed only for the support that you receive. In contrast to typical remote support organizations, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate scenarios where speedy. minor repairs somehow turn into big invoices. Progent's penchant for handling technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of optimized technologies and proven methodologies which permit the highest level of efficiency for online technical support and repair for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's online support team to interface to your environment without breaching corporate security.

Progent's proven technical support database system keeps thorough records describing all support that Progent's customers have been provided. Progent's staff service personnel have access to the records of all help rendered to each customer by any consultant. This history of problems and repairs is organized as a readily retrievable internal database that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft make available other extensive support databases and permit fast access to vendors' internal product engineers so Progent's remote consulting specialists can come up with the best resolutions promptly.

Remote services provided by Progent to businesses in Charlotte and anywhere in the state of North Carolina include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent’s Co-managed Help Desk services allow your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your clients in Charlotte or anywhere in the state of North Carolina rapid communication with an efficient technical support resource with extensive experience delivering telephone-based consulting and remote troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk perception as a solid contributor to business productivity, and Progent's target is to solve rather than just document technical problems.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group provides online advanced engineering support and training in specific business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for familiar Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Charlotte, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By detecting looming problems before they cause crashes, proactive monitoring can avoid disruptive and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that incorporate a mix of platforms.
How Your Charlotte Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Charlotte or throughout the state of North Carolina, Progent's phone-based network support engineers are ready to deliver effective and cost-effective system help the moment your organization has to have it. More than a decade of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair network problems quickly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Charlotte office relies on a local independent support technician or employs an in-house IT staff that can deal with common computer problems, Progent’s Microsoft and Cisco certified consultants can provide a convenient and transparent remote extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to handle sudden system emergencies or especially complex integration problems.

Features of Progent's Online Network Support for Charlotte
Progent's phone support, remote troubleshooting, system security expertise, and network management services give offices in Charlotte or anywhere in the state of North Carolina the greatest leverage for your IT investment. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical expertise, refined remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, at the front lines of network support, executing a broad range of IT projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This ensures that you get not only world-class technical skills, but also a consultant with field-tested methods for applying technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for support services provided during regular working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small service firms who provide scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to every customer. The discipline of documenting and organizing support activity allows more effective support and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.