Fast Online Troubleshooting for Charlotte North Carolina Information Networks
Immediate Online Consulting for Charlotte SystemsFor organizations in Charlotte North Carolina, Progent provides remote support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's online support engineers provide exceptional leverage due to the fact that they possess the real-world background and have access to the advanced tools needed to resolve the majority of information system problems quickly. This reduces direct costs since service calls accumulate fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally with indirect costs by minimizing or avoiding system outages and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable in environments that rely on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are billed just for the services that you receive. In contrast to typical online service companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing avoid situations where speedy. minor fixes somehow turn into large tabs. Progent's skill at handling technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and proven processes that allow the highest degree of efficiency for remote help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to communicate with your network without violating corporate security.

Progent's sophisticated technical support reporting application includes extensive documentation of the service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of services delivered to every Progent client by every engineer. This archive of trouble tickets and fixes is stored as a quickly accessible internal database that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and close associations with key industry leaders including Cisco and Microsoft open up additional massive technical support databases and allow quick response from manufacturers' in-house support staff so Progent's online consulting experts can come up with the best resolutions quickly.

Online technical services provided by Progent to customers in Charlotte North Carolina include:

ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading enterprises. The ProSight series of network monitoring and management services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable transparent backup and fast recovery of vital files, applications, system images, and VMs. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables customers to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues.

    Progent’s Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network professionals offers your customers in Charlotte North Carolina immediate access to a large network service group with substantial background delivering telephone-based consulting and online repair service for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a significant enabler of company productivity, and Progent's target is to fix instead of merely document network issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based professional consulting support and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom programming, and training services, see Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Charlotte North Carolina remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your environment so that your IT support is proactive and automated. By spotting potential issues before they expand into full-scale emergencies, system monitoring can avoid inconvenient and costly information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems powered by a variety of operating systems.
How Your Charlotte Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Charlotte North Carolina, Progent's online network support engineers can deliver expert and economical system support the instant your company requires it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Charlotte office deals with a regular freelance support technician or maintains a full time organization that can deal with typical network issues, Progent’s Microsoft certified consultants can provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to handle sudden network emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in Charlotte North Carolina
Progent's remote technical help services allow your Charlotte organization to experience the advantages of on-call, enterprise-class network support without the cost of managing an in-house IT organization. Your information system will derive added business value by becoming more reliable, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your local IT resources
    With most offices in Charlotte North Carolina, nearby computer service providers, whether consisting of freelance consultants or a full-time IT staff, can resolve the majority of network issues. However, serious problems might spring up when your regular resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite service personnel. In these situations, Progent's on-call support experts provide an easy, fast, and economical way to augment your local resources and to transfer useful knowledge to improve your ability to resolve future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller organizations commonly rely on individual freelance service providers. While independent consultants have smaller overhead than big service organizations and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the lack of fallback help may require your business to go without help during an emergency. As your business grows, network unavailability and problems with critical software are more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of backup service expertise to insure your network stays up and running.

  • Create a Solid Foundation for Seamless Growth
    Companies often begin with an information system created on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get piled on top of an unstable foundation. When a company grows, stability and scalability issues can impede the success of the business. Such badly designed systems require proper assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network infrastructure able to deliver the solid foundation to handle critical business requirements and ease future expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller businesses need guidance and technical training to navigate through an increasingly complicated maze of product options available for promoting business success and enhancing productivity. They do not need a computer engineer who is attempting to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match IT expertise with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical experience, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, at the forefront of IT service, executing a wide range of IT projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This means that you get not just expert technical capability, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help by the minute. Consequently, you pay only for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent can focus on providing high-value services where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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    Progent's Solaris family consulting experts offer small and mid-size businesses and developers help with managing and supporting Solaris systems that operate with Microsoft-based networks. Progent offers your organization access to Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of experience provides you with a convenient single consulting firm to help you build and maintain a protected and reliable mixed-platform network and communications infrastructure that allows Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with major variants of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux platforms including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.

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    • 64-bit Computing Engineers
    Technical Support 64-bit Server

    Progent’s Microsoft-expert consultants can help you to enhance your servers and/or desktops from 32 bits to 64 bits. Progent can help you to calculate the costs and advantages of migrating to 64-bit processing, design an efficient upgrade process that reduces operational interruptions, and deliver economical, expert online support to aid your organization to configure 64-bit operating systems and applications on your existing computers.

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    • Windows 8.1 Wireless Technology Consulting
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    Microsoft Windows 8.1 is designed to run on devices ranging from smart phones and slates to power-user desktops. A wealth of new and improved features, including touch screen interface and signature tile GUI, offer a broad selection of advantages for companies who understand how to put them to work. Progent's Microsoft-certified consultants can help get your business up the learning curve with Microsoft Windows 8.1 and show you how to derive maximum business advantage from the operating system's various new and enhanced technologies.

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    • Google Cloud integration Engineer
    Google Cloud Access Management Services

    Progent offers cost-effective remote and onsite consulting to assist businesses to move any part of their critical IT resources to Google Cloud Platform services. This can save time and hardware costs and allow the use of Google's cutting edge machine learning tools. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, system design, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery solutions, and security strategies.

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    • SCCM Central Administration Site On-site Support
    SCCM and SQL Server IT Consultant

    System Center Configuration Manager automates software provisioning and updating, streamlines security and compliance settings control, keeps track of network assets, protects against corporate data leakage, provides health reporting, enables safe end-user self service, and delivers a common point of control for managing mixed-operating system ecosystems based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud specialists can assist businesses of any size with any aspect of planning, installing, operating and troubleshooting a SCCM deployment for local, cloud, or hybrid networks.

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    • Immediate Apple Time Machine Backup Consultant Services
    Technology Professional VMware Data Recovery

    Progent offers economical online access to engineers skilled in a wide array of utilities and technologies that provide solutions for backing up Windows, Apple Mac, and Linux physical and virtual servers and workstations as well as notebooks and smartphones. Progent can provide consulting support for leading data protection platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, Mozy, Retrospect, Time Machine, VMware Data Recovery (VDR), and FLARs. Progent can assist your company to deploy, enhance, or troubleshoot backup solutions for a variety of topologies including local, edge to datacenter, cloud, or a mix.

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  • SCCM 2016 Online Troubleshooting System Center 2016 and Windows 10 Integration Support and Help
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    Progent is convinced that a carefully architected and executed network is a crucial piece for enabling a company's growth, and we apply this philosophy in our corporate network environment. We have built a non-stop virtual office infrastructure that allows Progent's in-house consultants and certified contractors to deliver rapid and effective service, collaborate easily on challenging projects, and gain from career and private maturity from being part of a dynamic business ethos of personal drive and independence.

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    • Top Ranked SQL 2008 Reporting Services Reporting
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    SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the fast development of cutting-edge high-end programs that can give your company a critical competitive advantage. SQL Server provides core support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft technology, assures you success in designing, deploying and administering Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET platform.

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    • Outsourcing ProSight ECHO Hybrid Cloud Data Backup Services
    Offsite BDR Services Specialists

    ProSight Data Protection Services ECHO from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data.

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    • Colocation Online Technical Support
    IT Consultants Data Center

    Progent’s data center support services are designed for companies with equipment located at Internet Data Centers or data center colo hosting facilities and requiring on-demand on-premises service at the colocation site plus off-site support from Microsoft and Cisco Certified professionals. Progent provides a complete range of data center and IDC and colocation support services such as system architecture analysis, Windows and Linux server installation and maintenance, troubleshooting for server and communications infrastructure, development and installation of non-stop configurations, architecting and implementing layered security structures, firewall configuration and support, configuring load balancing solutions, and creating fault tolerant server and storage clustering systems.

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    • Jabber and Webex Meeting Server Network Consulting
    Jabber Voicemail On-site Support

    Progent's Jabber consultants can provide remote or onsite expertise to help organizations of all sizes to design, implement, maintain, update or debug Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers advanced expertise for all the technologies that make up creating a cohesive Jabber solution such as Cisco network devices and management tools, Microsoft Office applications, Windows and Mac computers, iOS and Android smartphones, SIP trunking, WiFi systems, security and compliance, cloud computing, telepresence systems, PBX products, business continuity, and other pieces of a cohesive collaboration solution.

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    Progent's Microsoft-certified failover clustering experts can help you to assess the advantages of utilizing Microsoft Windows Server 2012 clustering technology to build a powerful high-availability/disaster recovery strategy, assist your organization to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual ones, and show you how to streamline the management of clustered servers.

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  • Windows 2016 Support and Integration Microsoft Windows 2019 Online Support Services
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  • Windows Server 2012R2 Configuration Manager Information Technology Consulting Windows Server 2012 R2 Clustering IT Consultant
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    • Internet Security and Acceleration Server Remote Support
    Internet Security and Acceleration Server Professionals

    Progent's Microsoft-certified ISA Server 2004 consultants have long backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security solutions for IT networks with multiple offices, mobile workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts are available to assist your small business in designing and deploying a configuration of ISA Server 2000 or ISA Server 2004 that supports your network protection requirements without overly restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later versions of Internet Security and Acceleration Server.

  • Windows and Linux Onsite Technical Support Remote Support Services Windows, Linux, UNIX, Solaris
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    • SCCM 2016 and Windows Server 2016 On-site Support
    SCCM 2016 Mobile Device Management Technology Consulting

    System Center Configuration Manager 2016 automates software deployment across multiple sites, simplifies compliance settings management, inventories network assets, guards against corporate data leakage, performs health reporting, allows safe self service, and offers a single point of control for managing multi-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud integration specialists can help you with any facet of planning, implementing, operating and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.
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