Fast Online Troubleshooting for Charlotte North Carolina Information Networks
For organizations in Charlotte North Carolina, Progent provides remote support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.
Progent's online support engineers provide exceptional leverage due to the fact that they possess the real-world background and have access to the advanced tools needed to resolve the majority of information system problems quickly. This reduces direct costs since service calls accumulate fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally with indirect costs by minimizing or avoiding system outages and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable in environments that rely on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are billed just for the services that you receive. In contrast to typical online service companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing avoid situations where speedy. minor fixes somehow turn into large tabs. Progent's skill at handling technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized technologies and proven processes that allow the highest degree of efficiency for remote help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to communicate with your network without violating corporate security.
Progent's sophisticated technical support reporting application includes extensive documentation of the service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of services delivered to every Progent client by every engineer. This archive of trouble tickets and fixes is stored as a quickly accessible internal database that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and close associations with key industry leaders including Cisco and Microsoft open up additional massive technical support databases and allow quick response from manufacturers' in-house support staff so Progent's online consulting experts can come up with the best resolutions quickly.
Online technical services provided by Progent to customers in Charlotte North Carolina include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support professionals can deliver computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable desktop support services to assist you company to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and validates an individual's technical skills at the master level. Cisco-qualified CCIEs know how to handle the most challenging challenges associated with network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network management utilities and developing workarounds or identifying program patches. Cisco CCIEs represent an excellent value since their broad experience enables them to resolve problems rapidly. In common cases, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can tie into your environment by means of the latest on-line support tools to provide efficient, safe, and economical diagnosis and remediation.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's CCIEs can provide help for all of Cisco's industry-leading family of networking products by delivering services that include:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of security solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your business to recuperate rapidly following a serious breach. Security consulting services offered by Progent cover in depth information security and compliance analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; installing firewalls; building secure architectures for off-site and mobile connectivity; protecting your email system from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting services to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can produce reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a wide array of information technologies such as network infrastructure, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance analyzing problems within UNIX/Linux networks based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX
ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading enterprises. The ProSight series of network monitoring and management services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable transparent backup and fast recovery of vital files, applications, system images, and VMs. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables customers to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Charlotte Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center team of veteran network professionals offers your customers in Charlotte North Carolina immediate access to a large network service group with substantial background delivering telephone-based consulting and online repair service for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a significant enabler of company productivity, and Progent's target is to fix instead of merely document network issues.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based professional consulting support and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom programming, and training services, see Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Charlotte North Carolina remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your environment so that your IT support is proactive and automated. By spotting potential issues before they expand into full-scale emergencies, system monitoring can avoid inconvenient and costly information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems powered by a variety of operating systems.
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Charlotte North Carolina, Progent's online network support engineers can deliver expert and economical system support the instant your company requires it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Charlotte office deals with a regular freelance support technician or maintains a full time organization that can deal with typical network issues, Progentís Microsoft certified consultants can provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to handle sudden network emergencies or especially challenging integration projects.
Benefits of Progent's Network Help for Companies in Charlotte North Carolina
Progent's remote technical help services allow your Charlotte organization to experience the advantages of on-call, enterprise-class network support without the cost of managing an in-house IT organization. Your information system will derive added business value by becoming more reliable, productive, and secure. Advantages to your company include:
- Convenient remote extension of your local IT resources
With most offices in Charlotte North Carolina, nearby computer service providers, whether consisting of freelance consultants or a full-time IT staff, can resolve the majority of network issues. However, serious problems might spring up when your regular resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite service personnel. In these situations, Progent's on-call support experts provide an easy, fast, and economical way to augment your local resources and to transfer useful knowledge to improve your ability to resolve future issues in-house.
- Reduced Dependence on Freelance Consultants
For network support, smaller organizations commonly rely on individual freelance service providers. While independent consultants have smaller overhead than big service organizations and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the lack of fallback help may require your business to go without help during an emergency. As your business grows, network unavailability and problems with critical software are more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of backup service expertise to insure your network stays up and running.
- Create a Solid Foundation for Seamless Growth
Companies often begin with an information system created on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get piled on top of an unstable foundation. When a company grows, stability and scalability issues can impede the success of the business. Such badly designed systems require proper assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network infrastructure able to deliver the solid foundation to handle critical business requirements and ease future expansion.
- Work with Problem Solvers Instead of Product Sellers
Smaller businesses need guidance and technical training to navigate through an increasingly complicated maze of product options available for promoting business success and enhancing productivity. They do not need a computer engineer who is attempting to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed
solution is designed around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match IT expertise with the best interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical experience, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, at the forefront of IT service, executing a wide range of IT projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This means that you get not just expert technical capability, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site help by the minute. Consequently, you pay only for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be forced to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent can focus on providing high-value services where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.