Fast Remote Help for Charlotte North Carolina Information Networks
Immediate Online Consulting for Charlotte SystemsFor companies in Charlotte North Carolina, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, plus the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and troubleshooting issues.

Progent's online support experts offer excellent leverage due to the fact that they possess the practical experience and have access to the advanced technology required to resolve most network problems rapidly. Efficient support reduces immediate expenses since service calls accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company saves additionally in incidental costs by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support expertise is especially helpful for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to many remote support firms, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and simple model for billing prevent scenarios where speedy. minor repairs somehow turn into major tabs. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized tools and proven processes that ensure the highest level of effectiveness for online help and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to interface to your company's computer system without breaching system security.

Progent's sophisticated customer support reporting application stores extensive documentation describing all service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of services rendered to each client by any Progent engineer. This database of problems and repairs is stored as a readily searchable support knowledge base that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to find the best solutions quickly.

Remote support services offered by Progent to clients in Charlotte North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight suite of network management outsourcing services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable transparent backup and fast recovery of critical files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting updates to your dynamic information network. Besides optimizing the protection and reliability of your computer network, Progent's patch management services permit your in-house IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are requested to confirm your identity on a unit that only you have and that uses a separate network channel. A wide range of devices can be used for this added form of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. To learn more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute major projects within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk service offerings for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center staff of veteran information technology experts offers your customers in Charlotte North Carolina immediate communication with a dependable support resource with extensive experience delivering telephone-based consulting and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center perception as a major contributor to company productivity, and Progent's goal is to resolve rather than just record technical problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts staff offers remote professional consulting support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To read more information on Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Charlotte North Carolina remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize Operations Manager to fit your business so that your network maintenance is proactive and automated. By uncovering looming trouble spots before they grow into downtime, remote monitoring can minimize inconvenient and costly network crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems based on a combination of OS platforms.
How Your Charlotte Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Charlotte North Carolina, Progent's phone-based computer support specialists are ready to provide expert and economical IT support whenever your company requires it. More than two decades of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to solve network problems quickly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Charlotte organization works with a regular freelance consultant or maintains a full time IT staff that can handle typical network problems, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to handle sudden network crises or particularly complicated integration problems.

Details of Progent's Remote Computer Services for Charlotte North Carolina
Progent's phone help, Internet-based troubleshooting, system security consulting, and network administration services give companies in Charlotte North Carolina unparalleled leverage for your IT budget. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's experts can provide your business enterprise-level IT support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical expertise, refined remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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    Microsoft supports seamless hybrid environments that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This allows you to have some mailboxes hosted on your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can assist your organization with any facet of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange network. Progent's Exchange consultants can provide occasional expertise to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is completed on schedule and within budget.

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    Microsoft SQL Server 2005 delivers powerful, standardized tools to IT experts and information workers, reducing the difficulty of designing, integrating, administering, and using enterprise information and database applications on platforms ranging from mobile devices to corporate data systems. The sophistication and integration requirements of Microsoft SQL Server 2005 call for a network consulting firm with hands-on expertise and wide knowledge in planning and deploying information-based, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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    Progent practices information transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent can focus on delivering high-value services where Progent faces little competition. Small businesses who work with trusted freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and efficient.

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    Microsoft Lync 2013, rebranded Skype for Business, allows organizations of all sizes to create a manageable and secure communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging, presence, web meetings with application sharing and whiteboard, as well as IP and PSTN telephony across a wide assortment of stationary PCs and mobile devices. Progent's certified Lync 2013 consultants and network architects can help your company to assess the advantages of Lync Server 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid model suitable for your present and long-term plans, deploy Lync 2013 so as to speed up your return on investment, and provide custom online and onsite training to your management staff and users. Progent has in-depth expertise in key pieces of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync 2013 with popular Microsoft 365 apps such as Outlook clients and PowerPoint.

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    Progent's Microsoft-certified consultants can provide economical online and onsite expertise, software development, and technical support support for businesses of all sizes who want to migrate to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.

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    Network monitoring ordinarily involves observing a network's resource utilization to help identify data traffic bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that work under Linux or UNIX and can be deployed to monitor mixed-platform networks where Linux and Windows coexist. Progent's system support engineers can show you how to use both these tools to optimize and repair your network. Progent's Linux support professionals provide small businesses and developers help with administering and supporting UNIX and Linux networks that coexist with Windows-based products.

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    E-Mail Guard by Postini provides constantly upgraded spam and virus blocking, data filtering, and security from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini aggregator and support specialist. If your business is too small to purchase for a regular Postini license, you can still have access to Postini's Perimeter Manager services via Progent's E-Mail Guard anti-spam and virus protection service program. Progent's expert e-mail protection professionals can show you how to create an email security strategy that features antispam and virus defense technologies and policies.

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    Ubiquiti's UniFi line of Wi-Fi network appliances includes a wide selection of Wave 2 Wi-Fi APs, security gateways, and managed switches. UniFi devices running on multiple venues with thousands of APs can be remotely configured and administered with Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, tuning, troubleshooting, monitoring, and analytics. Progent offers the expertise of seasoned Wi-Fi professionals who can assist your organization to assess the value of Ubiquiti's UniFi technology for your environment and assist you to design, deploy, administer, and maintain your UniFi solution.

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    Progent's ProSight Virtual Hosting offers advanced virtual server architecture, a state-of-the-art data center, and the technical support expertise of Progent's Microsoft-certified consulting group to provide small businesses with a complete IT outsourcing alternative that enhances network availability and security, reduces management hassle, and lowers expenses. With Progent's Private Cloud Hosting, a smaller company can have each of its operating system platforms and critical application servers supported within a safe and fault tolerant data center on a fast, high-availability virtual machine configured and maintained by Progent's computer support professionals.

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    Progent makes use of the Flexential Tampa data center primarily to deliver private cloud hosting. Progent maintains a team of IT experts located in the Tampa area, and Progent also offers remote support from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran disaster recovery/business continuity planning experts. Progent can also assist you to design and carry out a move to the Flexential facility by providing services like designing solution architecture, specifying hardware, system setup and validation, troubleshooting, streamling online management, and educating your IT support team.

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    Progent can assist your organization in any phase of your upgrade to Exchange 2019 such as configuring Windows Server 2019 for hosting Exchange; designing HA infrastructure for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and implementing Hyper-V; configuring hardware load balancing (HLB); setting up Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook.

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