Fast Online Help for Charlotte North Carolina Computer Systems
For businesses in Charlotte North Carolina, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve complex networking issues, plus the services of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's online technical support experts provide excellent value because they possess the real-world experience and have access to the sophisticated technology necessary to solve most information system issues rapidly. This lowers direct expenses because service calls accumulate minimal billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization saves even more with incidental expenses by minimizing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting expertise is particularly valuable in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced only for the support that you receive. In contrast to many online service firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid situations where fast fixes somehow end up as major tabs. Progent's skill at handling problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized technologies and field-tested processes which promote the maximum level of efficiency for online engineering help and repair for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to link to your computer system remotely without breaching corporate security.
Progent's proven customer support reporting application keeps extensive documentation of the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of support delivered to each customer by any engineer. This history of problems and fixes is structured as a conveniently accessible internal knowledge base that enables Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional massive technical support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to arrive at the most efficient resolutions in the least time.
Online support services available from Progent to clients in Charlotte North Carolina include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote support experts offer network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop services to help you company to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 10 integration assistance plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and certifies a person's networking knowledge at the expert level. CCIEs know how to resolve even the most complex problems associated with network infrastructure design, integration, administration, compliance, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or locating program updates. CCIEs represent an excellent cost-effectiveness because their deep expertise permits them to find solutions for problems quickly. In common instances, less seasoned consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your computer system using state-of-the-art remote troubleshooting tools in order to provide efficient, secure, and economical analysis and remediation.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina
Progent's CCIEs offer assistance with the complete line of Cisco's popular selection of connectivity products by providing consulting services that include:
CISM and CISSP Premier System Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your company to clean up rapidly after a serious breach. Security consulting services offered by Progent include: thorough data security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; designing secure architectures for remote and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that utilize on-premises resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent workflow for restoring services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to cover a broad range of computer technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux and Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux-based solutions. Progent's group-based approach to resolving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top corporations. The ProSight line of network management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Charlotte Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your computer users in Charlotte North Carolina instant assistance from a reliable support group with years of background offering phone support and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a key enabler of company productivity, and Progent's intent is to solve and not simply track IT issues.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group can supply remote and in-depth engineering expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Charlotte North Carolina online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your computer support is proactive and automated. By detecting looming trouble spots before they cause crashes, remote monitoring can minimize inconvenient and expensive network failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by a variety of OS platforms.
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Charlotte North Carolina, Progent's online computer support engineers are ready to provide effective and affordable system help whenever your organization needs it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair IT problems quickly while avoiding the cost and lost time that comes with on-premises service visits.
Even if your Charlotte organization deals with a local independent consultant or maintains an in-house organization that can handle common network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to deal with unexpected system crises or particularly complex integration problems.
Advantages of Progent's Network Help for Companies in Charlotte North Carolina
Progent's online network troubleshooting services enable your Charlotte business to enjoy the benefits of immediate, world-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive added strategic value by becoming increasingly reliable, productive, and secure. Benefits to your company include:
- Seamless virtual expansion of your on-site IT resources
With most offices in Charlotte North Carolina, nearby computer support resources, whether made up of freelance consultants or an internal IT staff, can take care of the majority of network issues. On the other hand, IT crises may strike when local resources are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your local support technicians. In these cases, Progent's online service professionals give you an easy, fast, and economical way to supplement your local resources and to pass on valuable knowledge to improve your ability to deal with future problems locally.
- Reduced Reliance on Individual Service Providers
For IT support, smaller offices often rely on individual freelance consultants. While independent consultants carry smaller overhead than big support firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the absence of backup help may force your business to wait for assistance during an IT crisis. As your company expands, system unavailability and problems with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service expertise to make sure your IT system stays up and running.
- Build a Scalable Basis for Smooth Growth
Businesses typically begin with an information architecture created on a shoestring budget. Lacking a strong framework, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, stability and scalability problems can impede the productivity of the business. Such badly designed environments need careful assessment, intelligent strategic planning, and wide IT expertise to evolve to a network architecture that can offer the stable foundation to handle vital business requirements and simplify future expansion.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller businesses require advice and technical education to negotiate an ever more complicated maze of product alternatives available for promoting business growth and improving efficiency. These companies do not need a computer engineer who is attempting to resell a certain vendor's products. IT consulting and product selling can result in a situation where the recommended
solution is built around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical consulting with the best needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 expertise, Windows 2003 maintenance, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help per minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for support services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent has little competition. Businesses who utilize familiar freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.