Fast and Affordable Remote Support for Charlotte Computer Systems
Urgent Phone Help for Charlotte SystemsFor companies in Charlotte or anywhere in the state of North Carolina, Progent offers remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's online support engineers provide excellent leverage due to the fact that they have the practical background and have access to the advanced tools required to solve the majority of information system problems rapidly. This reduces direct expenses because service calls require fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization benefits even more in incidental costs by minimizing or eliminating system downtime and related losses stemming from business disruption, upset clients, idle workers, and distracted management. Progent's advanced online consulting know-how is especially valuable in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are charged only for the services that you receive. Unlike typical online support organizations, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and simple model for billing prevent scenarios where speedy. minor repairs manage to end up as major bills. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies that permit the maximum level of effectiveness for online engineering help and repair for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to communicate with your company's network remotely without breaching corporate security.

Progent's proven service reporting application keeps detailed documentation describing all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services provided to each Progent customer by any Progent consultant. This archive of problems and solutions is stored as a conveniently exploitable support database that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available other extensive support databases and allow fast response from vendors' internal support staff with the result that Progent's online consulting experts are able to arrive at optimal resolutions in the least time.

Online technical support services available from Progent to businesses in Charlotte and anywhere in the state of North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services covers all key facets of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Call Center programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who don't have the budget to build and maintain an internal Help Desk but who need fast response from a reliable Call Center with professional phone assistance plus the technical depth to escalate complex tasks to high-level consultants.

    Progent's Help Desk consulting support can support you in building an effective new Help Desk or enhancing your existing one, evaluating or enhancing Help Desk Call Center software to handle the special requirements of your company, or providing occasional online personnel to reinforce your existing Help Desk Call Center team to deal with unusually busy events such as software transitions, mass updates, or rolling out new business software.

    Progent's Call Center team of experienced information technology professionals offers your workers in Charlotte or anywhere in the state of North Carolina immediate contact with a large network service group with extensive experience delivering phone consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center the reputation as a major driver of company efficiency, and Progent's intent is to fix instead of just report network issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides phone-based professional engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, customization, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Charlotte, or anywhere in the state of North Carolina, online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so your computer support is proactive rather than reactive. By uncovering emerging trouble spots before they cause crashes, remote monitoring can avoid inconvenient and costly service crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments that incorporate a mix of operating systems.
How Your Charlotte Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Charlotte or anywhere in the state of North Carolina, Progent's online computer support engineers can deliver professional and economical IT support whenever your business requires it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair IT problems rapidly while eliminating the cost and lost productivity that comes with in-person service calls.

Even if your Charlotte office works with a regular independent support technician or employs an in-house organization that can handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to address unexpected network emergencies or particularly tough integration problems.

Benefits of Progent's IT Support for Businesses in Charlotte
Progent's online technical help services allow your Charlotte business to enjoy the advantages of timely, world-class IT support without the expense of managing an in-house IT organization. Your network will derive greater business worth by becoming more available, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    For most offices in Charlotte or anywhere in North Carolina, nearby network support resources, whether consisting of outside consultants or a full-time IT staff, can solve typical technical issues. On the other hand, IT crises sometimes occur when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your onsite support people. In these cases, Progent's online service experts give you an easy, quick, and budget-friendly way to augment your regular resources and to pass on useful information to increase your ability to deal with downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For network support, smaller businesses often rely on independent freelance service providers. Although freelance consultants carry smaller overhead than big consulting organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the lack of backup personnel may require your business to go without help during an emergency. As your network expands, network unavailability and trouble with critical software become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup service experts to make sure your network remains available.

  • Build a Scalable Foundation for Seamless Growth
    Businesses typically begin with an information system created on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs often get thrown on top of an unstable foundation. When a company grows, reliability and scalability problems can impede the productivity of the organization. These poorly designed environments need careful assessment, intelligent long-term planning, and wide IT knowledge to evolve to a network architecture able to deliver the stable foundation to handle critical business demands and ease future growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller companies need guidance and technical training to negotiate an ever more complex maze of technology alternatives available for promoting business growth and enhancing productivity. Businesses do not need a network consultant who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can result in a situation where the proposed solution is built around a predetermined product rather than the true needs of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to align technical expertise with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical background, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional experience, at the front lines of network support, performing a broad range of IT projects for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support team. This guarantees that you get not just expert IT skills, but also a consultant with proven approaches for using computer knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for services delivered during normal business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be tempted to permit minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation transmitted by every consultant to each client. The discipline of documenting and archiving support activity allows more effective service and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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