Remote Computer Support Services

Fast Online Help for Charlotte North Carolina Computer Systems
For businesses in Charlotte North Carolina, Progent offers online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the services of CISSP-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support experts provide exceptional value because they have the practical background and are equipped with the sophisticated technology required to resolve the majority of network issues rapidly. Efficient support reduces immediate costs because solutions use up minimal chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your organization saves even more with indirect costs by reducing or avoiding network downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting know-how is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike many remote service firms, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where quick solutions manage to turn into substantial bills. Progent's skill at disposing of problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized tools and field-proven processes which ensure the maximum level of efficiency for remote consulting and repair for IT networks of all sizes. Progent's online support team can communicate with your environment remotely without compromising corporate security.

Progent's powerful customer support database system stores detailed documentation describing all support that Progent's customers have received. Progent's team service personnel have access to the details of all help provided to every Progent customer by any Progent consultant. This archive of issues and resolutions is structured as a quickly searchable internal knowledge base that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available other massive technical databases and permit quick access to vendors' in-house product engineers with the result that Progent's online service specialists can arrive at the best resolutions promptly.

Remote services provided by Progent to businesses in Charlotte North Carolina include:

• Certified Microsoft Windows Support
  Progent's Microsoft-certified online support experts can deliver computer system problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a broad variety of platform support including Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 maintenance, MS Exchange 2019 integration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams consulting, Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Project Server Online planning, Microsoft Office Access Application Development, SBS Server consulting, and Windows Essentials cloud integration.

  Progent in addition can deliver a wide range of affordable desktop services to assist you business to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include offering Windows 11 system design and migration support and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.

• Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco CCIE credential is the premier accreditation for networking consultants, and certifies an individual's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most stubborn challenges surrounding network infrastructure planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and developing workarounds or identifying software patches. Cisco CCIEs provide exceptional value because their depth of expertise enables them to fix problems rapidly. In many cases, less seasoned consultants can struggle for hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can connect to your environment by means of sophisticated remote troubleshooting technology to provide efficient, secure, and affordable diagnosis and repair.

  North Carolina State Contact Information:
  Progent offers consulting services and onsite technical support throughout North Carolina.
  

  Progent locations in North Carolina State

  City	Address	Phone	Link
  Charlotte	101 S Tryon Street Charlotte, NC 28280 United States	(704) 886-2333	Charlotte Network Support Services
  Durham	1101 Slater Rd Durham, NC 27703 United States	(919) 680-1400	Durham Network Support Services
  Greensboro	806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States	(336) 510-0330	Greensboro Network Support Services
  Raleigh	4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States	(984) 206-8441	Raleigh Network Support Services
  Winston-Salem	301 N Main St, #2400 Winston-Salem, NC 27101 United States	(336) 793-9929	Winston-Salem Network Support Services

  
  
  

  Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling family of networking devices. Cisco technology expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Access Points planning and integration help, Cisco wireless controllers integration consulting, Cisco VPN engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to guide organizations to complete the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can assist businesses to locate and isolate breached devices and guard undamaged resources from being compromised. If your Charlotte system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Recovery Help
  Progent's ransomware recovery experts can help your Charlotte organization to reconstruct an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's team of IT security specialists have the broad range of skills required to rebuild all critical components of a targeted network quickly and with little data loss. To find out more, visit Progent's ransomware cleanup and operational continuity experts.

• CISSP and ISSAP Premier Network Security Engineers
  Progent's qualified CISM and CISSP cybersecurity consultants offer a range of security services to enhance the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to recuperate rapidly following a serious penetration. Security consulting services available from Progent include: comprehensive data security assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; integrating firewalls; designing safe mechanisms for remote and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Integration Solutions
  Progent offers expert online consulting to help organizations of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine local resources as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Microsoft 365 integration with local Exchange environments, Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable runbook for recovering services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and manage a DR system powered by VMware SRM.

  Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the hardware used by the underlying IP network.

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to cover a broad array of computer technologies including network architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.

  Progent's UNIX and Linux consultants can offer emergency remote assistance resolving anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:
  — Apple Mac OS X
  — Solaris
  — IBM AIX Open UNIX
  — HP-UX (Hewlett Packard UNIX)
  — Berkeley UNIX (BSD)
  — Silicon Graphics IRIX
  

ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, subscription-based managed services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing an environment for performing common tedious jobs. These include health checking, update management, automated remediation, endpoint deployment, backup and restore, A/V defense, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alarm to your designated IT personnel and your assigned Progent technical consultant so that emerging issues can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing family of real-time reporting tools created to integrate with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and allow transparent backup and fast recovery of important files, applications, system images, and VMs. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, malicious employees, or software glitches. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured application and give your password you are asked to confirm who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized as this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. For more information about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Co-Managed Support: Outsourced and Shared IT Support Center Services
  Progent's Shared Service Desk offers a transparent supplement to your corporate IT support group. End user access to the Service Desk, provision of support, escalation, trouble ticket generation and updates, performance measurement, and management of the support database are cohesive whether incidents are taken care of by your in-house IT support resources, by Progent, or a mix of the two. Your business has complete versatility to extend or shrink your part of technical support work as required. Progent takes care of startup installation and provisioning of the professional services PSA software plus workflow documentation, validation and education. For details about ProSight Shared Help Desk, go to ProSight Co-Managed Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire threat progression including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

• Progent's Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving information network. In addition to optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Find out more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows customers to complete major projects economically and on schedule. Progent's special remote consulting solutions include:

• Help Desk Call Center Services
  Progent's Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.

  Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

  Progent's Help Desk Call Center team of veteran network consultants gives your clients in Charlotte North Carolina quick contact with a dependable technical support resource with years of experience delivering phone help and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center perception as a crucial contributor to company success, and Progent's intent is to fix rather than merely annotate network problems.

• Applications Support: Training, Custom Programming, and Troubleshooting
  Progent's Applications Experts Group offers remote advanced engineering support and training in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and training for Microsoft business applications including CRM, Microsoft Project, Office Word, and Office Excel. To find out more concerning Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Team.

• Unified and Streamlined Management of Hybrid Cloud Environments
  System Center unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

• Online Hybrid Network Monitoring Services
  Progent offers companies in Charlotte North Carolina online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to fit your business so your computer support is proactive and automated. By uncovering looming issues before they expand into full-scale emergencies, proactive monitoring can avoid stressful and costly service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments based on a mix of platforms.

Even if your Charlotte office relies on a regular independent consultant or maintains an in-house organization that know how to deal with typical network issues, Progent's Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the time or the knowledge to resolve sudden system emergencies or particularly tough integration problems.

Benefits of Progent's Network Help for Companies in Charlotte North Carolina
Progent's online support services allow your Charlotte business to enjoy the benefits of immediate, enterprise-class network support without the cost of maintaining a full-time IT organization. Your information system will acquire greater strategic worth by becoming more reliable, productive, and secure. Advantages to your company include:

• Seamless virtual extension of your on-site support resources
  For most businesses in Charlotte North Carolina, nearby network service providers, whether consisting of outside consultants or an in-house IT staff, can solve the majority of technical problems. However, serious problems may spring up when your regular support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your usual support technicians. In these situations, Progent's on-call service professionals offer a convenient, fast, and budget-friendly way to augment your regular help and to transfer useful information to increase your ability to handle downstream issues locally.

• Reduced Reliance on Individual Service Providers
  For network maintenance, smaller offices commonly depend on individual freelance consultants. While freelance service people carry less internal costs than big support firms and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the lack of fallback help may require your business to wait for help during an IT crisis. As your business grows, system downtime and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve service expertise to insure your IT system remains available.

• Create a Solid Foundation for Seamless Growth
  Companies typically begin with an information architecture created on a shoestring budget. Lacking a proper framework, slap-dash fixes often get piled on top of a shaky foundation. When a company grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly built environments need careful analysis, smart strategic planning, and extensive IT expertise to evolve to a system architecture able to offer the solid foundation to meet vital business requirements and simplify downstream expansion.

• Interact with Solution Providers Rather Than Product Resellers
  Smaller offices require guidance and technical education to negotiate an increasingly complicated maze of technology options available for accelerating business success and improving productivity. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. Network support and product selling can result in a situation where the recommended solution is built around a predetermined technology instead of the genuine needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to align IT expertise with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT knowledge, fine tuned support software, and familiarity with corporate IT allow offices to avoid the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

• Proven Methodology
  Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the forefront of IT support, executing a wide range of IT projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This ensures that you get not only expert IT capability, but also a support engineer with field-tested methods for applying technical knowledge to fix real-world IT problems quickly.

• Value Pricing
  Progent's pricing policy is to charge for online service and on-premises help by the minute. Consequently, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum fee and requires no retainer for services provided during regular business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be forced to allow simple problems to fester.

• Complete Records of IT Services
  Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide minimal documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each staff member to each customer. The discipline of detailing and archiving service records results in more effective service and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

• 24x7 Network Monitoring with Microsoft Operations Manager
  Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your IT network from painful and costly availability losses.