Fast Remote Support for Charlotte North Carolina Computer Networks
For businesses located in Charlotte North Carolina, Progent provides remote support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's online technical support experts offer exceptional value because they have the real-world experience and have access to the advanced tools required to resolve most network issues rapidly. This lowers direct costs because solutions require fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization saves additionally with indirect costs by reducing or avoiding system outages and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's billing model for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you receive. In contrast to many online support organizations, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple model for billing do away with situations where speedy. minor repairs somehow end up as large invoices. Progent's skill at handling technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized technologies and field-proven processes that promote the highest degree of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent's Technical Response Center can interface to your network without compromising network security.
Progent's advanced service database application includes comprehensive documentation describing all support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of services rendered to each Progent client by every Progent engineer. This archive of trouble tickets and fixes is structured as a conveniently retrievable internal knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft open up additional massive technical support databases and allow fast response from vendors' in-house product engineers so Progent's remote consulting experts can determine the most efficient resolutions promptly.
Online technical support services available from Progent to businesses in Charlotte North Carolina include:
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Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers can deliver network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad variety of technology support including Microsoft Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable PC desktop support services to assist you company to install, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services include providing Windows 11 system design and upgrade support and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs and cloud-connected mobile devices.
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Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking engineers, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with the most challenging challenges occurring in network planning, integration, maintenance, compliance, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness since their deep experience permits them to fix problems rapidly. In typical instances, less seasoned engineers can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system by means of advanced on-line support tools to provide efficient, secure, and affordable analysis and repair.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's Cisco CCIEs can provide help for all of Cisco's industry-leading family of networking devices by delivering services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to complete the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware expert can assist businesses to identify and isolate breached servers and endpoints and protect undamaged resources from being penetrated. If your Charlotte network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Help
Progent's ransomware recovery consultants can assist your Charlotte company to restore an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's group of IT security specialists bring the wide selection of skills necessary to rebuild all critical facets of a compromised system quickly and with little loss of data. To learn more, visit Progent's ransomware removal and business continuity services.
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CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions that can bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your company to recover rapidly after a serious breach. Security solutions offered by Progent include: comprehensive information security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious attacks; integrating firewalls; designing secure techniques for off-site and mobile communication; protecting your messaging system against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
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Cloud Integration

Progent offers expert online consulting services to help businesses of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration services that include Microsoft 365 Exchange Online integration with local Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for restoring applications and services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a broad range of information technologies such as system infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.
Important Linux platforms for which Progent offers expertise include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, subscription-based managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by offering tools for streamlining common time-consuming tasks. These can include health checking, patch management, automated remediation, endpoint setup, backup and restore, anti-virus protection, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alert to your specified IT management staff and your assigned Progent technical consultant so potential issues can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time management reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and allow transparent backup and fast recovery of vital files, apps, system images, plus virtual machines. ProSight DPS lets you protect against data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, user error, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and give your password you are requested to verify who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized as this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For details about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Shared Help Desk: Outsourced and Shared Call Desk Services
Progent's Shared Service Desk provides a transparent extension of your core support resources. Client interaction with the Service Desk, provision of support, issue escalation, trouble ticket creation and tracking, efficiency measurement, and management of the service database are cohesive regardless of whether issues are taken care of by your corporate network support staff, by Progent, or a mix of the two. You have complete versatility to extend or shrink your part of technical support work as needed. Progent provides startup installation and onboarding of the professional services automation software plus workflow documentation, validation and education.
For more information about ProSight Co-Managed Call Desk, go to ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information system. Besides optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of information technology allows clients to execute major projects economically and on schedule. Progent's project-based online engineering services include:
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Call Center Support
Progent's Help Desk programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk consulting expertise can assist you in creating an effective new Call Center or enhancing your current organization, selecting or enhancing Call Center software to handle the unique demands of your company, or providing temporary phone support staff to reinforce your in-house Help Desk team during unusually busy events such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk team of seasoned network professionals offers your customers in Charlotte North Carolina instant access to an efficient support resource with years of experience providing phone help and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center recognition as a key driver of business productivity, and Progent's target is to solve instead of just document technical problems.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group provides remote professional consulting expertise and education in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications including CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information on Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center2, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Charlotte North Carolina remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to fit your business so that your network support is proactive rather than reactive. By exposing emerging issues before they cause crashes, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a variety of operating systems.
How Your Charlotte Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Charlotte North Carolina, Progent's online network support specialists are ready to provide expert and affordable IT support whenever your business requires it. More than 20 years of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Charlotte office works with a regular freelance support technician or maintains an in-house organization that can deal with typical network issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to address sudden network crises or particularly challenging integration problems.
Advantages of Progent's IT Support for Organizations in Charlotte North Carolina
Progent's online technical help services allow your Charlotte company to have the advantages of timely, world-class IT support without the expense of managing a full-time IT staff. Your information system will acquire added strategic worth by becoming more available, productive, and protected. Benefits to your business include:
- Seamless remote extension of your on-site IT resources
For most businesses in Charlotte North Carolina, nearby computer support resources, whether represented by independent consultants or an internal maintenance staff, can resolve the majority of technical issues. On the other hand, IT crises sometimes occur when local resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your local service people. In these instances, Progent's online service experts give you an easy, fast, and budget-friendly way to supplement your local resources and to convey valuable knowledge to increase your capability to deal with downstream issues locally.
- Less Dependence on Individual Service Providers
For network support, smaller businesses often rely on independent freelance consultants. Although independent service people carry smaller overhead than larger support companies and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of fallback help may require your business to wait for assistance during an emergency. As your network grows, system unavailability and trouble with vital software become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup support expertise to make sure your network stays up and running.
- Create a Solid Basis for Smooth Growth
Businesses often start with an information system created on a shoestring budget. Lacking a robust framework, slap-dash fixes can get piled onto a shaky foundation. When a network grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed environments require careful analysis, intelligent strategic planning, and extensive IT expertise to evolve to a system architecture that can provide the solid foundation to handle vital business requirements and ease downstream expansion.
- Interact with Problem Solvers Instead of Product Vendors
Smaller offices require guidance and technical training to negotiate an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing productivity. They hardly need a computer consultant who is trying to sell a specific vendor's technology. IT support and product selling can lead to a situation where the proposed
solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical expertise with the real needs of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical experience, refined remote support software, and understanding of enterprise networking allow businesses to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
- Proven Methodology
Progent's staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional background, at the forefront of IT support, performing a wide variety of technical projects for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT skills, but also a consultant with proven methods for using computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits by the minute. Consequently, you pay only for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be forced to permit minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each consultant to every customer. The practice of documenting and organizing support records allows more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only support firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and costly service losses.
How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.