Fast and Affordable Remote Help for Charlotte Information Networks
Fast Remote Support for Charlotte SystemsFor companies located in Charlotte or anywhere in North Carolina, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex networking issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value because they have the real-world background and have access to the sophisticated tools required to solve most information system problems quickly. This lowers immediate costs because solutions accumulate fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your company saves even more in incidental costs by minimizing or avoiding system downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online technical support expertise is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for online support is structured to leverage your network support investment. Progent bills by the minute for phone assistance, so you owe only for the services that you receive. Unlike typical remote service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid scenarios where fast solutions manage to turn into substantial tabs. Progent's penchant for solving technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized technologies and proven methodologies that permit the maximum degree of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's online support team to link to your network without violating system security.

Progent's advanced service reporting application stores comprehensive records of the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of support provided to each Progent client by every Progent engineer. This archive of anomalies and solutions is stored as a quickly exploitable support database that permits Progent's online technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and working associations with key technology companies such as Cisco and Microsoft open up additional massive technical support knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's online service experts can arrive at optimal resolutions promptly.

Online support provided by Progent to businesses in Charlotte and anywhere in the state of North Carolina include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight portfolio of outsourced network management services addresses all key facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who don't have the money or time to create an internal Help Desk but who need fast access to a reliable Help Desk Call Center with professional telephone assistance plus the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Call Center consulting services can assist you in building an efficient new Help Desk or enhancing your established organization, selecting or modifying Call Center software products to handle the particular requirements of your corporation, or providing occasional online staff to work with your existing Call Center group to handle demanding situations like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk staff of veteran information technology professionals gives your computer users in Charlotte or anywhere in the state of North Carolina quick communication with an effective network service resource with substantial experience delivering telephone-based support and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center perception as a solid driver of business performance, and Progent's intent is to solve instead of just track technical issues.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Team offers online advanced consulting support and training in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Charlotte, or anywhere in the state of North Carolina, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your network maintenance is proactive rather than reactive. By uncovering looming trouble spots before they expand into full-scale emergencies, automated monitoring can head off disruptive and costly service failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks that incorporate a combination of platforms.
How Your Charlotte Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Charlotte or throughout the state of North Carolina, Progent's online network support engineers are ready to provide professional and affordable system help the moment your company requires it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair network problems quickly while avoiding the expense and lost time associated with on-site support calls.

Even if your Charlotte company deals with a regular freelance consultant or maintains an in-house organization that can deal with ordinary network issues, Progent’s Microsoft certified engineers can still offer an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to solve sudden network crises or especially tough integration problems.

Details of Progent's Online Computer Services for Charlotte
Progent's phone help, remote troubleshooting, network security consulting, and system administration services offer offices in Charlotte or throughout the state of North Carolina the greatest leverage for your IT investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's experts can provide your business world class network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.