Immediate Remote Technical Support for Charlotte Information Networks
For organizations located in Charlotte or anywhere in North Carolina, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's remote support experts provide excellent value due to the fact that they have the practical experience and have access to the advanced tools needed to solve most information system problems rapidly. This reduces direct expenses because solutions require minimal billable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company benefits additionally in incidental costs by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting experience is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced only for the services that you actually get. Unlike typical remote support firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from scenarios where speedy. minor repairs manage to turn into big tabs. Progent's skill at dealing with problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which promote the highest level of efficiency for online technical support and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to communicate with your company's network without breaching network security.
Progent's sophisticated service reporting application stores thorough records for all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of support delivered to every customer by every engineer. This database of trouble tickets and resolutions is stored as a quickly exploitable internal database that allows Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and permit quick response from vendors' internal product engineers so Progent's remote service experts can find the most efficient solutions quickly.
Remote services available from Progent to clients in Charlotte and throughout the state of North Carolina include:
Authorized Windows Experts
Progent's Microsoft-premier remote support professionals offer network repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting services, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop consulting and support services to assist you company to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and indicates an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve even the most stubborn problems occurring in network planning, installation, administration, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional value because their depth of expertise permits them to fix problems rapidly. In common cases, less experienced consultants can wrestle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system using state-of-the-art on-line support technology in order to provide efficient, safe, and affordable diagnosis and remediation.
Charlotte Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Charlotte Metro Area.
Progent location in the Charlotte Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular family of infrastructure appliances by delivering consulting services such as:
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services that can enhance the safety of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist you to recover quickly following a damaging breach. Security solutions offered by Progent include: in depth data security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious attacks; integrating firewalls; establishing secure mechanisms for remote and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering applications and services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online consulting services to cover a broad spectrum of information technologies such as network infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux and Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency remote assistance resolving anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Charlotte Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk service offerings for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk consulting support can aid you in creating an effective new Help Desk Call Center or enhancing your current one, evaluating or modifying Help Desk Call Center application software to address the special needs of your company, or providing occasional online staff to reinforce your in-house Call Center resources to handle demanding scenarios such as software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology experts gives your computer users in Charlotte or anywhere in the state of North Carolina rapid access to a dependable technical support group with extensive background offering phone support and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a major driver of company productivity, and Progent's intent is to solve and not just annotate network problems.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply phone-based professional consulting support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Charlotte, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so your network support is proactive and automated. By anticipating possible problems before they result in crashes, remote monitoring can avoid disruptive and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments powered by a variety of operating systems.
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Charlotte or throughout the state of North Carolina, Progent's online computer support specialists are ready to provide professional and affordable system help whenever your organization requires it. Long experience providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix network problems rapidly while avoiding the expense and lost time that comes with on-premises service visits.
Even if your Charlotte business has a regular independent consultant or maintains a full time organization that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to deal with unexpected system emergencies or especially challenging integration projects.
Details of Progent's Remote Network Support for Charlotte
Progent's online support, remote repair, system security consulting, and network management services give offices in Charlotte or anywhere in the state of North Carolina the greatest leverage for your support investment. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk support and system management, Progent's experts can provide your office enterprise-level IT support while allowing you to avoid the expense and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Charlotte and is also ideal for customers in more remote areas of North Carolina that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent provides remote support on a per-minute basis, so you are charged only for the services you use. Progent has no minimum charge for online support and requires no ongoing retainer for services provided during normal working hours. This saves you from paying big bills for simple repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco offers access to on-staff specialists who have skill in planning, deploying, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core support offerings include technology integration, MS Exchange Server expertise, network security planning, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting support in critical business applications. Help offered by the Application Experts Group covers:
Dynamics GP Support and Programming
Microsoft Office Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management Support and Software Design
Amazon MWS Application Development
By offering a full service centralized resource for IT generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive IT solutions that address the special needs of your business.
- Advanced Online Connectivity Software
Secure online access allows Progent's service experts to observe precisely what your users see. This makes it possible to find fast fixes to issues that could otherwise demand a costly personal service call. Cutting-edge online access tools and expert engineers together enable Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite support and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Service for High Network Availability
For companies with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-conscious businesses whose workers require immediate recourse to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical expertise, refined remote support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, at the forefront of IT service, performing a broad range of IT projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This guarantees that you get not only expert technical skills, but also a consultant with proven methods for using technical knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits per minute. As a result, you are charged only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for support services delivered during normal working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be forced to permit less critical problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to every client. The discipline of detailing and archiving service records results in more effective support and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential issues before they cause downtime, network monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.