Fast Remote Troubleshooting for Charlotte Information Networks
For businesses located in Charlotte or anywhere in North Carolina, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's remote support engineers offer exceptional leverage because they have the practical background and have access to the advanced tools necessary to resolve the majority of information system issues rapidly. This reduces direct costs since service calls accumulate minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits even more in indirect expenses by reducing or eliminating system outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting experience is particularly important in environments that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing model for online help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with scenarios where speedy. minor fixes somehow turn into big tabs. Progent's skill at solving technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-tested processes which ensure the maximum level of effectiveness for online technical support and repair for computer networks of any size. Progent provides secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to link to your company's computer system without violating network security.
Progent's sophisticated technical support reporting application includes extensive histories of all support that Progent's customers have been provided. Progent's authorized service personnel have access to the records of assistance delivered to every client by any engineer. This archive of anomalies and fixes is structured as an easily accessible internal database that permits Progent's online technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft open up additional extensive support knowledge bases and permit quick access to vendors' internal product engineers so Progent's online service experts are able to come up with the best resolutions in the least time.
Online support services provided by Progent to companies in Charlotte and anywhere in the state of North Carolina include:
Authorized Windows Expertise
Progent's Microsoft-certified remote support engineers offer computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop support services to help you company to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and validates a consultant's technical knowledge at the expert level. CCIEs can handle the most difficult challenges encountered in network design, deployment, management, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs provide exceptional value because their depth of experience permits them to fix problems quickly. In typical cases, less experienced consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system via state-of-the-art on-line troubleshooting tools in order to perform efficient, safe, and economical analysis and remediation.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of infrastructure appliances by delivering consulting services such as:
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services to strengthen the defenses of your Windows, macOS and OS X, or Linux environment against attacks or assist you to recover quickly following a damaging breach. Security services available from Progent cover thorough data security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious assaults; configuring firewalls; establishing safe architectures for off-site and mobile communication; defending your messaging system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Progent offers advanced remote support services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for restoring services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online consulting services to cover a broad array of computer technologies including network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in networks that include Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving technical issues enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent remote help diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Apple Mac OS X
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to utilize the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight series of outsourced network management services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Charlotte Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Call Center service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center staff of seasoned network professionals offers your workers in Charlotte or anywhere in the state of North Carolina immediate contact with an effective support resource with extensive background offering telephone-based support and online repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a significant driver of business efficiency, and Progent's target is to fix and not merely record IT problems.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Team provides online advanced consulting expertise and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Charlotte, or anywhere in the state of North Carolina, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so that your network maintenance is proactive rather than reactive. By exposing emerging issues before they cause crashes, system monitoring can avoid disruptive and costly service crises. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or environments that incorporate multiple OS platforms.
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Charlotte or throughout the state of North Carolina, Progent's online network support engineers are ready to deliver effective and cost-effective IT help whenever your business needs it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to solve network problems rapidly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Charlotte business relies on a regular freelance support technician or employs an in-house organization that can deal with typical computer issues, Progentís Microsoft certified engineers can still provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to deal with unexpected system emergencies or especially complex integration projects.
Advantages of Progent's IT Support for Offices in Charlotte
Progent's remote network troubleshooting services allow your Charlotte organization to realize the benefits of on-call, enterprise-level network support without the expense of managing an in-house IT staff. Your network will derive added business value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:
- Seamless virtual expansion of your on-site support resources
For most organizations in Charlotte and throughout North Carolina, nearby network service providers, whether consisting of independent consultants or an in-house maintenance staff, can resolve the majority of technical issues. On the other hand, serious problems sometimes spring up when your regular support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your usual support technicians. In these cases, Progent's on-call support professionals give you a convenient, quick, and economical way to augment your local help and to transfer valuable knowledge to improve your ability to resolve future problems in-house.
- Reduced Reliance on Freelance Consultants
For network maintenance, smaller companies often depend on individual freelance service providers. While independent service people have less internal costs than larger consulting companies and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the absence of reserve help may force your company to wait for assistance during an IT crisis. As your network grows, system unavailability and trouble with critical software become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of backup support expertise to insure your network stays up and running.
- Build a Solid Basis for Seamless Growth
Organizations often start with an IT system created on a shoestring budget. Lacking a proper framework, slap-dash repairs often get piled on top of a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the organization. Such badly designed systems require careful assessment, intelligent strategic planning, and broad-based technical expertise to upgrade to a system infrastructure that can offer the stable foundation to meet critical business requirements and simplify downstream expansion.
- Interact with Problem Solvers Instead of Product Resellers
Smaller companies need guidance and technical training to navigate through an ever more complicated array of technology options capable of accelerating business growth and improving productivity. These companies do not need a computer engineer who is trying to sell a certain vendor's technology. IT support and product sales can result in a situation where the recommended
solution is built around a predetermined product rather than the true requirements of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match technical expertise with the real needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT background, fine tuned remote support software, and understanding of corporate IT allow companies to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, at the front lines of network support, executing a broad variety of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support team. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested methods for using technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during normal business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by every consultant to each customer. The practice of documenting and organizing service activity results in more effective service and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system tracking services powered by MS Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.