Immediate Online Help for Charlotte Information Networks
Immediate Online Help for Charlotte NetworksFor companies in Charlotte or anywhere in North Carolina, Progent offers online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, plus the assistance of CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to solve the majority of information system issues rapidly. Efficient support reduces immediate costs since service calls accumulate minimal chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your organization saves additionally with incidental costs by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote technical support know-how is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the support that you receive. In contrast to many remote support companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate situations where fast repairs manage to turn into large invoices. Progent's penchant for handling problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of optimized tools and field-tested processes that ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to access your company's network without compromising corporate security.

Progent's powerful service database application keeps comprehensive histories describing all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of all help delivered to every Progent customer by every engineer. This history of issues and repairs is organized as a conveniently exploitable proprietary knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with key technology companies including Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's online consulting experts can find the most efficient solutions in the least time.

Remote support services offered by Progent to companies in Charlotte and anywhere in the state of North Carolina include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent’s Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center team of experienced information technology experts offers your customers in Charlotte or anywhere in the state of North Carolina immediate access to a large network service resource with extensive background providing phone consulting and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a crucial driver of company efficiency, and Progent's policy is to fix instead of simply track IT issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply remote advanced engineering support and training in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and training for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, customization, and education services, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Charlotte, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so your IT maintenance is proactive and automated. By uncovering emerging problems before they expand into full-scale emergencies, automated monitoring can head off stressful and expensive service crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments that support a combination of platforms.
How Your Charlotte Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Charlotte or anywhere in the state of North Carolina, Progent's online network support specialists are ready to provide effective and cost-effective system support the instant your company needs it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix IT problems quickly while eliminating the expense and lost time associated with in-person support visits.

Even if your Charlotte company deals with a regular independent consultant or employs a full time organization that can handle common network problems, Progent’s Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to deal with unexpected network crises or especially complicated integration projects.

Advantages of Progent's Network Help for Businesses in Charlotte
Progent's online network troubleshooting services enable your Charlotte organization to experience the advantages of on-call, enterprise-level network support without the expense of managing a full-time IT staff. Your information system will derive greater business worth by becoming increasingly reliable, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site support resources
    For most offices in Charlotte and throughout North Carolina, nearby computer support providers, whether made up of freelance consultants or an internal maintenance staff, can deal with typical network issues. However, major troubles may spring up when your regular resources are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your local support technicians. In these instances, Progent's online support experts provide a convenient, quick, and budget-friendly way to augment your local help and to convey useful information to increase your ability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller offices often depend on independent freelance service providers. While freelance consultants carry smaller internal costs than big consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of fallback help may force your company to go without assistance during an IT crisis. As your network expands, system downtime and problems with critical software become more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve support expertise to insure your IT system remains available.

  • Create a Scalable Foundation for Seamless Growth
    Businesses often begin with an IT system created on a shoestring budget. Without a scalable infrastructure, band-aid fixes often get thrown on top of an unstable foundation. When a company grows, stability and expandability problems can impede the productivity of the organization. These badly designed environments require proper assessment, smart strategic planning, and extensive technical expertise to upgrade to a network infrastructure able to provide the stable foundation to meet current business demands and facilitate future growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller businesses require advice and technical training to navigate through an ever more complex array of technology alternatives capable of accelerating business success and improving efficiency. These companies hardly need a network engineer who is motivated to earn a commission on a certain vendor's products. Network consulting and product sales can result in a scenario where the proposed solution is built around a predetermined product rather than the genuine needs of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match IT consulting with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, at the forefront of IT support, performing a broad range of technical projects for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person help per minute. Consequently, you are billed just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during normal working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Companies who work with trusted independent consultants or who employ in-house IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential issues before they result in downtime, system monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.