Fast Remote Support for Charlotte North Carolina Computer Networks
Fast Online Support for Charlotte SystemsFor businesses located in Charlotte North Carolina, Progent provides remote support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's online technical support experts offer exceptional value because they have the real-world experience and have access to the advanced tools required to resolve most network issues rapidly. This lowers direct costs because solutions require fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization saves additionally with indirect costs by reducing or avoiding system outages and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you receive. In contrast to many online support organizations, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple model for billing do away with situations where speedy. minor repairs somehow end up as large invoices. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized technologies and field-proven processes that promote the highest degree of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent's Technical Response Center can interface to your network without compromising network security.

Progent's advanced service database application includes comprehensive documentation describing all support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of services rendered to each Progent client by every Progent engineer. This archive of trouble tickets and fixes is structured as a conveniently retrievable internal knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft open up additional massive technical support databases and allow fast response from vendors' in-house product engineers so Progent's remote consulting experts can determine the most efficient resolutions promptly.

Online technical support services available from Progent to businesses in Charlotte North Carolina include:

ProSight Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, subscription-based managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by offering tools for streamlining common time-consuming tasks. These can include health checking, patch management, automated remediation, endpoint setup, backup and restore, anti-virus protection, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alert to your specified IT management staff and your assigned Progent technical consultant so potential issues can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time management reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and allow transparent backup and fast recovery of vital files, apps, system images, plus virtual machines. ProSight DPS lets you protect against data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, user error, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and give your password you are requested to verify who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized as this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For details about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Shared Call Desk Services
    Progent's Shared Service Desk provides a transparent extension of your core support resources. Client interaction with the Service Desk, provision of support, issue escalation, trouble ticket creation and tracking, efficiency measurement, and management of the service database are cohesive regardless of whether issues are taken care of by your corporate network support staff, by Progent, or a mix of the two. You have complete versatility to extend or shrink your part of technical support work as needed. Progent provides startup installation and onboarding of the professional services automation software plus workflow documentation, validation and education. For more information about ProSight Co-Managed Call Desk, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information system. Besides optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of information technology allows clients to execute major projects economically and on schedule. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Help Desk programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting expertise can assist you in creating an effective new Call Center or enhancing your current organization, selecting or enhancing Call Center software to handle the unique demands of your company, or providing temporary phone support staff to reinforce your in-house Help Desk team during unusually busy events such as software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk team of seasoned network professionals offers your customers in Charlotte North Carolina instant access to an efficient support resource with years of experience providing phone help and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center recognition as a key driver of business productivity, and Progent's target is to solve instead of just document technical problems.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group provides remote professional consulting expertise and education in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications including CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information on Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center2, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Charlotte North Carolina remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to fit your business so that your network support is proactive rather than reactive. By exposing emerging issues before they cause crashes, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a variety of operating systems.
How Your Charlotte Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Charlotte North Carolina, Progent's online network support specialists are ready to provide expert and affordable IT support whenever your business requires it. More than 20 years of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Charlotte office works with a regular freelance support technician or maintains an in-house organization that can deal with typical network issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to address sudden network crises or particularly challenging integration problems.

Advantages of Progent's IT Support for Organizations in Charlotte North Carolina
Progent's online technical help services allow your Charlotte company to have the advantages of timely, world-class IT support without the expense of managing a full-time IT staff. Your information system will acquire added strategic worth by becoming more available, productive, and protected. Benefits to your business include:

  • Seamless remote extension of your on-site IT resources
    For most businesses in Charlotte North Carolina, nearby computer support resources, whether represented by independent consultants or an internal maintenance staff, can resolve the majority of technical issues. On the other hand, IT crises sometimes occur when local resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your local service people. In these instances, Progent's online service experts give you an easy, fast, and budget-friendly way to supplement your local resources and to convey valuable knowledge to increase your capability to deal with downstream issues locally.

  • Less Dependence on Individual Service Providers
    For network support, smaller businesses often rely on independent freelance consultants. Although independent service people carry smaller overhead than larger support companies and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of fallback help may require your business to wait for assistance during an emergency. As your network grows, system unavailability and trouble with vital software become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup support expertise to make sure your network stays up and running.

  • Create a Solid Basis for Smooth Growth
    Businesses often start with an information system created on a shoestring budget. Lacking a robust framework, slap-dash fixes can get piled onto a shaky foundation. When a network grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed environments require careful analysis, intelligent strategic planning, and extensive IT expertise to evolve to a system architecture that can provide the solid foundation to handle vital business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller offices require guidance and technical training to negotiate an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing productivity. They hardly need a computer consultant who is trying to sell a specific vendor's technology. IT support and product selling can lead to a situation where the proposed solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical expertise with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical experience, refined remote support software, and understanding of enterprise networking allow businesses to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average more than ten years of hands-on professional background, at the forefront of IT support, performing a wide variety of technical projects for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT skills, but also a consultant with proven methods for using computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits by the minute. Consequently, you pay only for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each consultant to every customer. The practice of documenting and organizing support records allows more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and costly service losses.
How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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    Progent offers national remote phone support and consulting services for companies who operate Sun Solaris networks or whose information systems include a combination of Sun Solaris and Microsoft products. Remote technical support provides optimum leverage for your information technology dollar by protecting user efficiency and shortening the time billed for computer analysis and repair. Sophisticated online access technology and skilled technicians and consultants allow Progent to handle most network issues without wasting time and expense by going to your location. In most of cases your IT problems can be remediated by telephone or through a mix of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security specialists to help you with the toughest network problems.

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    Remote management cards give network administrators full control of a server without the need for a personal presence. Through remote server management cards, all console screen information plus keyboard and mouse functionality are exported to a remote session to a support expert who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to plan, implement, and support a high-availability business network that includes remote management cards and Progent can use these remote server management cards to provide efficient remote technical support. Progent is familiar with a number of remote management cards including Aten remote server management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote server management cards.

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    Progent offers a broad array of affordable services to assist your business to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows, macOS and OS X, or various versions of Linux. Progent can provide onsite or remote assistance for individual computers or notebooks or help your business to design and implement a company-wide rollout of new or updated operating system platforms and applications. Progent can also supply engineers and technicians to assist your company to prepare for and complete a site move or merger organized to produce the least possible interruption to your productivity.

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    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of critical assets that power your IT network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your business.

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    Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who receive the highest customer endorsement and are afforded the closest working relationship with Microsoft. The knowledge, skills, and dedication required to achieve the status of Microsoft Certified Partner benefits Progent's clients by allowing Progent to offer your business more complete solutions for your IT system.

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    For mid-size businesses looking for IT support, Progent can deliver a variety of alternatives such as on-site help, on-line assistance, off-site Help Desk, round-the-clock support with automatic network monitoring, emergency staff augmentation, site relocation support, software programming, and expert consultation. For midsize companies in California or other areas covered by Progent's onsite consultants, Progent provides expert on-premises support for solving technical problems rapidly and affordably.

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    Cisco's PIX firewalls have reached end of life and Cisco might not offer support these legacy devices. Progent still offers technical support for Cisco's PIX Series firewalls to help you with maintenance and Progent can also help you assess if you should adopt next generation firewall technology from Cisco. Progent's Cisco technology specialists can help your company design and carry out an efficient migration to Cisco ASA 5500-X firewalls following industry best practices.

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