Fast Remote Help for Charlotte North Carolina Information Networks
For companies in Charlotte North Carolina, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, plus the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and troubleshooting issues.
Progent's online support experts offer excellent leverage due to the fact that they possess the practical experience and have access to the advanced technology required to resolve most network problems rapidly. Efficient support reduces immediate expenses since service calls accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company saves additionally in incidental costs by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support expertise is especially helpful for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to many remote support firms, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and simple model for billing prevent scenarios where speedy. minor repairs somehow turn into major tabs. Progent's skill at disposing of technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized tools and proven processes that ensure the highest level of effectiveness for online help and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to interface to your company's computer system without breaching system security.
Progent's sophisticated customer support reporting application stores extensive documentation describing all service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of services rendered to each client by any Progent engineer. This database of problems and repairs is stored as a readily searchable support knowledge base that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to find the best solutions quickly.
Remote support services offered by Progent to clients in Charlotte North Carolina include:
Authorized MS Windows Experts
Progent's Microsoft-premier online support engineers offer computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a broad range of platform support such as Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop support services to help your business to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop support services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and validates a consultant's network technology knowledge at the expert level. CCIEs can resolve even the most complex problems associated with network infrastructure planning, installation, administration, security, and repair. CCIEs work closely with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or identifying program patches. CCIEs provide exceptional cost-effectiveness because their depth of expertise permits them to fix problems rapidly. In common instances, less experienced service providers can struggle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your environment by means of sophisticated on-line support tools to perform efficient, secure, and affordable diagnosis and repair.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of infrastructure devices by providing consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection services to improve the immunity of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist your company to recuperate quickly after a damaging breach. Security services offered by Progent cover thorough data security and compliance evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after malicious attacks; installing firewalls; designing secure techniques for remote and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-prem Exchange environments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a broad range of computer technologies including network infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux solutions. Progent's team-based methodology for resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight suite of network management outsourcing services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable transparent backup and fast recovery of critical files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting updates to your dynamic information network. Besides optimizing the protection and reliability of your computer network, Progent's patch management services permit your in-house IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are requested to confirm your identity on a unit that only you have and that uses a separate network channel. A wide range of devices can be used for this added form of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. To learn more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute major projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Charlotte Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk service offerings for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center staff of veteran information technology experts offers your customers in Charlotte North Carolina immediate communication with a dependable support resource with extensive experience delivering telephone-based consulting and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center perception as a major contributor to company productivity, and Progent's goal is to resolve rather than just record technical problems.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Experts staff offers remote professional consulting support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To read more information on Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Charlotte North Carolina remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize Operations Manager to fit your business so that your network maintenance is proactive and automated. By uncovering looming trouble spots before they grow into downtime, remote monitoring can minimize inconvenient and costly network crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems based on a combination of OS platforms.
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Charlotte North Carolina, Progent's phone-based computer support specialists are ready to provide expert and economical IT support whenever your company requires it. More than two decades of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to solve network problems quickly while avoiding the cost and lost time that comes with on-site service calls.
Even if your Charlotte organization works with a regular freelance consultant or maintains a full time IT staff that can handle typical network problems, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to handle sudden network crises or particularly complicated integration problems.
Details of Progent's Remote Computer Services for Charlotte North Carolina
Progent's phone help, Internet-based troubleshooting, system security consulting, and network administration services give companies in Charlotte North Carolina unparalleled leverage for your IT budget. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's experts can provide your business enterprise-level IT support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Charlotte North Carolina and is also ideal for customers in more remote regions that lack technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a broad range of Microsoft support utilities, service databases, and continuing training.
- By the Minute Rates to Minimize Costs
Progent provides remote help on a per-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for online service and asks for no periodic subscription fee for support services provided during normal working hours. This protects you from paying big bills for quick fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers access to on-staff specialists with experience in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's basic support services consist of system integration, Microsoft Exchange expertise, corporate security design, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting support for specific business applications. Help offered by the Application Experts Group covers:
Dynamics GP Consulting and Customization
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle Project Management and Software Programming
MySQL Database Administration and Software Design
Apple Macintosh Integration
Amazon Marketplace Web Service Programming
By providing a full service one-stop resource for network generalists and specialists, Progent can tailor fast, inexpensive, and thorough IT solutions that match the special needs of your business.
- State of the Art Online Connectivity Tools
Secure remote connectivity allows Progent's support professionals to see exactly what your users see. This makes it possible to find quick fixes to issues that could otherwise demand a costly onsite service call. State-of-the-art remote connectivity tools and expert technicians combine to allow Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote system tracking.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Support for High Network Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained companies whose clients require instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical expertise, refined remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth expertise for Microsoft's popular server platforms with services that include Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help by the minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent can concentrate on offering high-value skills where Progent has little competition. Companies who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, network monitoring can save your information network from painful and expensive service losses.
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.