Fast and Affordable Remote Support for Charlotte IT Networks
Immediate Online Technical Support for Charlotte SystemsFor businesses located in Charlotte or anywhere in the state of North Carolina, Progent provides online help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the services of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's online technical support engineers offer excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology required to solve the majority of information system issues rapidly. This reduces immediate costs since service calls accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company benefits even more in indirect expenses by minimizing or avoiding system outages and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is particularly important in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where speedy. minor repairs somehow turn into large invoices. Progent's skill at solving problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven methodologies that ensure the highest degree of effectiveness for online consulting and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to link to your system without compromising network security.

Progent's advanced service reporting system keeps thorough documentation describing all service that Progent's customers have received. Progent's authorized consultants have access to the records of assistance provided to every Progent customer by every consultant. This archive of issues and resolutions is organized as a conveniently searchable internal knowledge base that allows Progent's remote support experts to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft make available additional vast support databases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting experts are able to find the most efficient resolutions quickly.

Remote technical services provided by Progent to businesses in Charlotte and throughout the state of North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who don't have the resources to support an internal Help Desk Call Center but who need fast response from a reliable Help Desk with professional phone support as well as the ability to escalate complex problems to advanced engineers.

    Progentís Virtual Call Center is intended for larger businesses and operates as a seamless supplement to your current Call Center organization. Progent's Virtual Call Center can act as a an escalation resource for complex computer system challenges, or be available in overflow circumstances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your clients in Charlotte or anywhere in the state of North Carolina quick communication with a dependable technical support group with years of background offering phone help and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a solid contributor to company success, and Progent's intent is to solve instead of simply report network problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based and in-depth engineering expertise and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Charlotte, or anywhere in the state of North Carolina, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your business so your computer maintenance is proactive and automated. By detecting looming issues before they grow into crashes, automated monitoring can ward off stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by multiple OS platforms.
How Your Charlotte Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Charlotte or throughout the state of North Carolina, Progent's phone-based network support engineers are ready to deliver effective and cost-effective system help the moment your organization needs it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve network problems quickly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Charlotte company has a local freelance support technician or maintains an in-house organization that can handle common computer problems, Progentís Microsoft certified consultants can still provide an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to fix unexpected system emergencies or especially complicated integration problems.

Benefits of Progent's Network Help for Organizations in Charlotte
Progent's online network troubleshooting services enable your Charlotte business to have the benefits of immediate, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your network will acquire greater strategic value by becoming more available, productive, and secure. Benefits to your company include:

  • Convenient virtual extension of your on-site IT resources
    For most offices in Charlotte or anywhere in North Carolina, nearby network service resources, whether made up of freelance consultants or an internal maintenance staff, can take care of the majority of technical issues. However, IT crises might spring up when local support personnel are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your local service personnel. In these cases, Progent's on-call service experts offer an easy, fast, and budget-friendly solution to augment your local resources and to pass on valuable information to increase your ability to deal with downstream issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller organizations commonly depend on independent freelance consultants. While independent consultants carry less overhead than larger consulting companies and can often charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of backup help may require your company to go without help during an emergency. As your company grows, system downtime and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve support experts to make sure your IT system remains available.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations often start with an information architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes can get piled on top of a shaky foundation. As a network grows, stability and expandability issues can impede the productivity of the organization. These poorly designed systems require proper analysis, intelligent long-term planning, and extensive IT expertise to upgrade to a system architecture able to offer the stable foundation to handle vital business requirements and facilitate future growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller companies require guidance and technical training to navigate through an increasingly complex array of technology options available for promoting business success and improving productivity. These companies do not need a network engineer who is attempting to earn a commission on a certain vendor's products. Network support and product selling can result in a situation where the recommended solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to match technical consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical experience, refined support tools, and understanding of corporate IT allow offices to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, at the forefront of network service, executing a broad range of IT tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits per minute. Consequently, you pay just for received support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be forced to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by every consultant to each customer. The discipline of detailing and archiving support records allows more efficient support and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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