Fast and Affordable Remote Support for Charlotte IT Networks
For businesses located in Charlotte or anywhere in the state of North Carolina, Progent provides online help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the services of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's online technical support engineers offer excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology required to solve the majority of information system issues rapidly. This reduces immediate costs since service calls accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company benefits even more in indirect expenses by minimizing or avoiding system outages and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is particularly important in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where speedy. minor repairs somehow turn into large invoices. Progent's skill at solving problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven methodologies that ensure the highest degree of effectiveness for online consulting and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to link to your system without compromising network security.
Progent's advanced service reporting system keeps thorough documentation describing all service that Progent's customers have received. Progent's authorized consultants have access to the records of assistance provided to every Progent customer by every consultant. This archive of issues and resolutions is organized as a conveniently searchable internal knowledge base that allows Progent's remote support experts to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft make available additional vast support databases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting experts are able to find the most efficient resolutions quickly.
Remote technical services provided by Progent to businesses in Charlotte and throughout the state of North Carolina include:
Authorized MS Windows Support
Progent's Microsoft-certified remote service experts can provide computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 design,
Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to help you business to deploy, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure professionals, and indicates a consultant's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most complex issues encountered in network infrastructure design, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network management tools and developing workarounds or identifying program updates. CCIEs offer excellent cost-effectiveness since their broad experience permits them to solve problems quickly. In typical instances, less experienced consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can communicate with your network using advanced on-line troubleshooting technology to provide fast, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling family of connectivity products. Cisco infrastructure consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet APs planning and integration expertise, Cisco wireless controllers integration consulting, Cisco VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services to improve the safety of your Windows, macOS and OS X, Linux, or UNIX network against assaults or assist you to clean up quickly after a damaging penetration. Security consulting services offered by Progent cover in depth data security and compliance evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious assaults; integrating firewalls; building secure mechanisms for remote and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine local resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can produce reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online consulting services to cover a wide array of information technologies such as network infrastructure, messaging systems, system and process security, plus UNIX and Windows integration. For server consolidation and simplified management in networks that incorporate Linux with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from legacy systems to Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service costs.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Charlotte Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who don't have the resources to support an internal Help Desk Call Center but who need fast response from a reliable Help Desk with professional phone support as well as the ability to escalate complex problems to advanced engineers.
Progentís Virtual Call Center is intended for larger businesses and operates as a seamless supplement to your current Call Center organization. Progent's Virtual Call Center can act as a an escalation resource for complex computer system challenges, or be available in overflow circumstances when your ordinary support engineers are overwhelmed.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your clients in Charlotte or anywhere in the state of North Carolina quick communication with a dependable technical support group with years of background offering phone help and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a solid contributor to company success, and Progent's intent is to solve instead of simply report network problems.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based and in-depth engineering expertise and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Charlotte, or anywhere in the state of North Carolina, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your business so your computer maintenance is proactive and automated. By detecting looming issues before they grow into crashes, automated monitoring can ward off stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by multiple OS platforms.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Charlotte or throughout the state of North Carolina, Progent's phone-based network support engineers are ready to deliver effective and cost-effective system help the moment your organization needs it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve network problems quickly while eliminating the expense and lost productivity that comes with on-premises service calls.
Even if your Charlotte company has a local freelance support technician or maintains an in-house organization that can handle common computer problems, Progentís Microsoft certified consultants can still provide an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to fix unexpected system emergencies or especially complicated integration problems.
Benefits of Progent's Network Help for Organizations in Charlotte
Progent's online network troubleshooting services enable your Charlotte business to have the benefits of immediate, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your network will acquire greater strategic value by becoming more available, productive, and secure. Benefits to your company include:
- Convenient virtual extension of your on-site IT resources
For most offices in Charlotte or anywhere in North Carolina, nearby network service resources, whether made up of freelance consultants or an internal maintenance staff, can take care of the majority of technical issues. However, IT crises might spring up when local support personnel are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your local service personnel. In these cases, Progent's on-call service experts offer an easy, fast, and budget-friendly solution to augment your local resources and to pass on valuable information to increase your ability to deal with downstream issues locally.
- Reduced Dependence on Freelance Service Providers
For network support, smaller organizations commonly depend on independent freelance consultants. While independent consultants carry less overhead than larger consulting companies and can often charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of backup help may require your company to go without help during an emergency. As your company grows, system downtime and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve support experts to make sure your IT system remains available.
- Build a Scalable Foundation for Seamless Expansion
Organizations often start with an information architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes can get piled on top of a shaky foundation. As a network grows, stability and expandability issues can impede the productivity of the organization. These poorly designed systems require proper analysis, intelligent long-term planning, and extensive IT expertise to upgrade to a system architecture able to offer the stable foundation to handle vital business requirements and facilitate future growth.
- Work with Solution Providers Instead of Product Vendors
Smaller companies require guidance and technical training to navigate through an increasingly complex array of technology options available for promoting business success and improving productivity. These companies do not need a network engineer who is attempting to earn a commission on a certain vendor's products. Network support and product selling can result in a situation where the recommended
solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to match technical consulting with the real needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical experience, refined support tools, and understanding of corporate IT allow offices to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, at the forefront of network service, executing a broad range of IT tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits per minute. Consequently, you pay just for received support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be forced to permit less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by every consultant to each customer. The discipline of detailing and archiving support records allows more efficient support and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.