Fast Remote Troubleshooting for Charlotte North Carolina Networks
For companies in Charlotte North Carolina, Progent offers online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the services of CISA and CISSP-qualified security experts to help with high-level security design and troubleshooting jobs.
Progent's online support experts provide exceptional value due to the fact that they have the real-world background and have access to the sophisticated tools needed to solve most network problems rapidly. This reduces immediate expenses because solutions use up minimal chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company benefits even more in indirect costs by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced online consulting experience is especially valuable in environments that are dependent on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. In contrast to typical remote support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and clean model for billing do away with situations where quick fixes somehow turn into substantial invoices. Progent's penchant for disposing of technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized tools and field-proven processes that ensure the maximum degree of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's remote service group to access your company's computer system remotely without compromising network security.
Progent's powerful service database system includes detailed records describing the support that Progent's customers have been provided. Progent's authorized consultants have access to the records of services rendered to every Progent client by every consultant. This archive of trouble tickets and solutions is stored as a conveniently exploitable internal knowledge base that permits Progent's remote support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft open up additional massive technical databases and permit priority access to vendors' in-house product engineers with the result that Progent's online service experts can find the most efficient resolutions in the least time.
Remote technical services offered by Progent to customers in Charlotte North Carolina include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service professionals can deliver computer system repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective desktop consulting and support services to help your business to install, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network consultants, and validates a person's technical knowledge at the expert level. CCIEs can handle the most difficult problems encountered in network design, deployment, management, compliance, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or locating software patches. Cisco CCIEs provide excellent value since their broad expertise enables them to resolve problems quickly. In typical instances, less qualified engineers can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your computer system via advanced on-line support tools in order to provide efficient, secure, and affordable diagnosis and remediation.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's CCIEs offer expertise in all of Cisco's popular selection of infrastructure products. Cisco technology support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless AP layout and set up, Cisco Aironet APs consulting support, Cisco WiFi controllers consulting, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can improve the safety of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist your business to recover rapidly following a damaging breach. Security services available from Progent cover in depth information security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious assaults; installing firewalls; establishing safe architectures for remote and mobile connectivity; defending your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Progent can provide advanced remote consulting to help companies of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can generate reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to address a wide spectrum of computer technologies including network architecture, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in networks that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from older systems to Windows or Linux-powered solutions. Progent's group-based methodology for resolving network issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent online help diagnosing problems within UNIX/Linux systems based on leading derivatives of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced technology deployed by many of the industry's leading enterprises. The ProSight series of network monitoring and management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so that all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to execute major projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Charlotte Company Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or improving your established one, identifying or enhancing Help Desk application software to address the particular needs of your business, or providing temporary phone support staff to reinforce your existing Call Center group to handle demanding scenarios such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals gives your workers in Charlotte North Carolina instant assistance from a dependable network service resource with years of background offering phone support and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a key enabler of company efficiency, and Progent's intent is to resolve and not just report network issues.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff offers online and in-depth engineering expertise and education in key application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and education for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, programming, and training services, go to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Charlotte North Carolina remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so your IT maintenance is proactive and automated. By spotting potential trouble spots before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and costly information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that support a variety of OS platforms.
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Charlotte North Carolina, Progent's online network support specialists can provide effective and cost-effective system help the instant your business needs it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Charlotte business works with a local independent consultant or employs a full time organization that know how to deal with common computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the time or the experience to address unexpected network crises or especially complex integration problems.
Advantages of Progent's Network Help for Companies in Charlotte North Carolina
Progent's remote network troubleshooting services enable your Charlotte business to enjoy the advantages of timely, enterprise-level IT support without the cost of managing a full-time IT organization. Your information system will derive greater business value by becoming increasingly available, productive, and protected. Advantages to your company include:
- Convenient remote expansion of your local support resources
With most companies in Charlotte North Carolina, local computer support resources, whether represented by freelance consultants or a full-time IT staff, can deal with the majority of network problems. On the other hand, major troubles may spring up when your regular resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your local service personnel. In these instances, Progent's on-call support professionals offer an easy, quick, and affordable way to supplement your regular help and to convey valuable knowledge to increase your ability to resolve future problems locally.
- Less Reliance on Individual Consultants
For network maintenance, smaller offices commonly rely on individual freelance consultants. Although freelance consultants have less internal costs than big service firms and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of fallback personnel may force your business to go without assistance during an IT crisis. As your company expands, network unavailability and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of backup service experts to make sure your IT system is always up and running.
- Create a Solid Foundation for Smooth Expansion
Companies often begin with an information system implemented on a modest budget. Lacking a robust infrastructure, band-aid fixes often get thrown on top of a shaky foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. Such poorly designed systems need careful assessment, intelligent long-term planning, and extensive IT expertise to evolve to a system infrastructure that can provide the solid foundation to meet current business demands and simplify downstream expansion.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller organizations need advice and technical education to navigate through an increasingly complex array of product options capable of accelerating business growth and enhancing efficiency. These companies hardly need a network consultant who is trying to sell a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended
solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align IT consulting with the real interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical background, refined support tools, and understanding of enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry background, at the front lines of IT service, performing a broad variety of IT projects for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not only expert technical help, but also a consultant with field-tested methods for using technical knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits per minute. Consequently, you owe just for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by every consultant to each customer. The practice of detailing and archiving service records allows more efficient support and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.