Immediate Remote Troubleshooting for Charlotte North Carolina Computer Systems
Urgent Phone Consulting for Charlotte NetworksFor businesses located in Charlotte North Carolina, Progent provides remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-qualified security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced technology required to solve the majority of information system problems rapidly. Efficient support lowers direct expenses because service calls require minimal billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves even more in indirect costs by reducing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online consulting expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.

Progent's billing model for remote help is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you receive. Unlike many online support companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick solutions somehow end up as substantial tabs. Progent's penchant for handling problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized technologies and field-proven processes that ensure the highest level of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to communicate with your company's environment without violating system security.

Progent's advanced technical support reporting system includes detailed documentation describing all support that Progent's customers have received. Progent's team consultants have access to the specifics of all help rendered to each customer by every Progent consultant. This database of anomalies and repairs is stored as a conveniently exploitable internal database that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote service specialists can determine the most efficient solutions promptly.

Remote support services provided by Progent to businesses in Charlotte North Carolina include:

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's top enterprises. The ProSight suite of IT management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable transparent backup and rapid restoration of important files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or software glitches. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information network. Besides maximizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected application and give your password you are requested to confirm who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be used for this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. For more information about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time reporting utilities designed to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with data security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Progent's rates for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Help Desk or enhancing your current one, selecting or modifying Help Desk Call Center application software to meet the unique demands of your corporation, or adding temporary phone support personnel to reinforce your existing Call Center resources during unusually busy events such as software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center staff of experienced network experts provides your clients in Charlotte North Carolina instant communication with an efficient technical support resource with years of background offering telephone-based support and online troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a crucial enabler of company efficiency, and Progent's intent is to fix rather than just annotate technical issues.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group provides phone-based advanced engineering support and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Charlotte North Carolina online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can customize SCOM to accommodate your environment so that your network maintenance is proactive and automated. By uncovering looming trouble spots before they cause network outages, proactive monitoring can head off inconvenient and costly information system crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks powered by a variety of OS platforms.
How Your Charlotte Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Charlotte North Carolina, Progent's online network support specialists are ready to deliver professional and economical IT support whenever your organization has to have it. More than 20 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support visits.

Even if your Charlotte business deals with a regular independent support technician or employs an in-house IT staff that can handle typical network issues, Progent's Microsoft certified engineers can still provide an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the availability or the experience to deal with unexpected network crises or particularly complex integration projects.

Advantages of Progent's Network Help for Offices in Charlotte North Carolina
Progent's remote support services enable your Charlotte organization to experience the advantages of immediate, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your information system will acquire added business value by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    With most offices in Charlotte North Carolina, nearby computer support providers, whether represented by independent consultants or an internal IT staff, can handle typical technical issues. On the other hand, major troubles sometimes spring up when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite service people. In these situations, Progent's online support experts provide a convenient, fast, and affordable way to augment your local resources and to convey valuable knowledge to improve your ability to deal with future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller organizations commonly depend on independent freelance consultants. Although independent consultants have smaller internal costs than larger support companies and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of reserve help may force your company to wait for help during an IT crisis. As your business grows, network unavailability and trouble with critical applications are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of backup support experts to insure your network is always available.

  • Build a Scalable Foundation for Smooth Expansion
    Companies typically begin with an IT architecture implemented on a modest budget. Without a proper framework, band-aid fixes often get thrown on top of an unstable foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. These badly designed systems require proper assessment, smart strategic planning, and extensive IT knowledge to upgrade to a system architecture able to provide the solid foundation to handle current business demands and simplify downstream growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller companies need advice and technical education to negotiate an increasingly complicated array of technology alternatives capable of promoting business growth and enhancing productivity. These companies do not need a computer engineer who is trying to resell a certain vendor's technology. Network support and product sales can result in a situation where the recommended solution is designed around a predetermined technology instead of the genuine needs of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT knowledge, refined support software, and familiarity with corporate IT enable businesses to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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