Immediate Online Technical Support for Charlotte North Carolina Computer Networks
For businesses in Charlotte North Carolina, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced tools required to solve most network issues rapidly. This lowers immediate costs since solutions use up fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits even more with incidental expenses by reducing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting know-how is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing model for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. Unlike many remote service companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid scenarios where quick fixes manage to turn into big invoices. Progent's skill at disposing of technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and proven processes that promote the maximum degree of efficiency for online help and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's Technical Response Center to access your computer system without breaching system security.
Progent's sophisticated customer support reporting application includes comprehensive histories for the service that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of services rendered to each Progent client by any Progent engineer. This history of issues and resolutions is structured as an easily exploitable internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and close associations with important technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can determine the most efficient resolutions promptly.
Online support services available from Progent to companies in Charlotte North Carolina include:
Certified Windows Experts
Progent's Microsoft-certified remote service experts offer computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a wide range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Skype for Business Server migration support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to help your company to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network infrastructure consultants, and validates an individual's network technology skills at the master level. Cisco-qualified CCIEs can deal with the most stubborn challenges occurring in network infrastructure planning, installation, management, compliance, and repair. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness because their broad experience permits them to solve problems rapidly. In typical cases, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can interface to your environment using sophisticated on-line support tools to perform quick, secure, and economical analysis and remediation.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking products by delivering services that include:
CISM and CISSP Premier System Security Consultants
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of system protection services that can bolster the safety of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to clean up rapidly following a damaging breach. Security support services available from Progent cover thorough data security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; installing firewalls; establishing secure architectures for off-site and mobile access; protecting your email system against spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help businesses of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering applications and services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a wide range of information technologies including system architecture, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in environments that include Linux and Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency online help analyzing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Charlotte Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center staff of experienced information technology experts provides your clients in Charlotte North Carolina quick communication with a large support resource with substantial experience offering phone support and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center the reputation as a key driver of company success, and Progent's policy is to resolve instead of simply record network problems.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff offers remote and in-depth consulting support and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Charlotte North Carolina online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so that your network maintenance is proactive and automated. By exposing potential issues before they expand into crashes, remote monitoring can minimize disruptive and expensive service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate a variety of OS platforms.
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Charlotte North Carolina, Progent's online computer support engineers can deliver effective and economical system help the moment your company requires it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve computer problems quickly while eliminating the cost and lost time associated with on-site support calls.
Even if your Charlotte company has a local independent support technician or employs an in-house organization that can deal with ordinary network issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to address unexpected network crises or especially tough integration problems.
Advantages of Progent's Network Help for Companies in Charlotte North Carolina
Progent's remote technical help services enable your Charlotte company to enjoy the benefits of timely, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your information system will acquire greater business worth by being increasingly reliable, productive, and secure. Advantages to your company include:
- Convenient remote expansion of your local IT resources
For most organizations in Charlotte North Carolina, local network service resources, whether made up of freelance consultants or an in-house maintenance staff, can take care of the majority of technical problems. However, serious problems can strike when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online service professionals give you a convenient, quick, and affordable way to supplement your regular help and to convey valuable knowledge to increase your ability to deal with future problems in-house.
- Less Dependence on Freelance Consultants
For IT support, smaller organizations often depend on independent freelance service providers. While freelance service people carry less internal costs than big support firms and can often charge lower rates, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of fallback help may force your business to go without assistance during an emergency. As your network grows, system downtime and problems with critical software become more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup service experts to insure your network stays up and running.
- Build a Solid Foundation for Seamless Expansion
Companies often start with an IT architecture implemented on a modest budget. Lacking a proper framework, band-aid fixes often get piled onto a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. Such poorly designed environments need careful analysis, smart long-term planning, and wide technical expertise to evolve to a system architecture able to deliver the stable foundation to handle current business demands and simplify future growth.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller offices require advice and technical training to negotiate an increasingly complex maze of technology alternatives capable of accelerating business growth and improving productivity. Businesses do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product selling can result in a scenario where the recommended
solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match IT expertise with the real needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, in the trenches of network service, performing a broad variety of technical tasks for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert IT skills, but also a support engineer with proven approaches for applying computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits by the minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be forced to allow minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by each consultant to each client. The discipline of detailing and archiving service records allows more efficient support and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.