Fast Online Technical Support for Charlotte North Carolina Computer Networks
Urgent Remote Technical Support for Charlotte NetworksFor businesses located in Charlotte North Carolina, Progent offers online help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers offer excellent value because they possess the practical experience and have access to the sophisticated tools needed to solve the majority of information system issues quickly. This reduces immediate costs since solutions use up minimal chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company saves additionally with indirect expenses by minimizing or eliminating system outages and related losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting experience is especially valuable for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to typical remote support firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing prevent scenarios where quick solutions manage to end up as large bills. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized tools and field-tested methodologies that promote the highest degree of effectiveness for remote technical support and repair for information systems of any size. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's online support team to link to your company's network without breaching network security.

Progent's proven technical support database application keeps comprehensive documentation describing all support that Progent's clients have been provided. Progent's team service personnel have access to the records of support provided to each customer by every Progent consultant. This database of anomalies and fixes is organized as an easily accessible proprietary knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft make available other massive technical support knowledge bases and permit priority access to vendors' in-house product engineers with the result that Progent's online consulting experts can determine the most efficient solutions promptly.

Online technical support services available from Progent to clients in Charlotte North Carolina include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight suite of outsourced network management services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and enable transparent backup and fast restoration of critical files, applications, system images, plus VMs. ProSight DPS lets your business recover from data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, malicious insiders, or application bugs. Managed backup services available in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic IT network. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business projects and activities that derive maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and give your password you are asked to confirm your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this second means of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so that all looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows clients to execute major projects economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center service options for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Call Center or revamping your current one, evaluating or modifying Call Center application software to meet the particular needs of your company, or adding occasional phone support staff to work with your internal Help Desk group to handle high-demand situations like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of experienced information technology experts gives your workers in Charlotte North Carolina immediate contact with an effective network service resource with substantial experience delivering telephone-based consulting and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk perception as a crucial contributor to business productivity, and Progent's policy is to solve and not simply annotate network problems.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply online professional engineering support and training in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more about Progent's consulting, customization, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Charlotte North Carolina remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your business so your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into crashes, remote monitoring can minimize inconvenient and expensive service breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks based on a variety of OS platforms.
How Your Charlotte Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Charlotte North Carolina, Progent's online computer support engineers are ready to provide expert and economical IT help the moment your business has to have it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to fix computer problems quickly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Charlotte company deals with a local independent support technician or employs a full time organization that can handle typical network problems, Progent�s Microsoft and Cisco certified engineers can offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the expertise to resolve sudden system emergencies or particularly challenging integration projects.

Details of Progent's Remote Computer Services for Charlotte North Carolina
Progent's phone help, remote troubleshooting, network security consulting, and network administration services offer businesses in Charlotte North Carolina unparalleled leverage for your IT budget. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's professionals can deliver your company enterprise-level network support while allowing you to eliminate the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT knowledge, fine tuned support tools, and understanding of corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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    Progent's Cisco-authorized network consultants can help you design an affordable, fault tolerant Internet connection solution that can deliver 24x7 Internet access via a wide array of fault tolerant Internet access products and services including non-stop BGP, automatic fail-over, and multiple Internet Service Providers. Progent offers CCIE consultants to help you apply the most current techniques for high availability Internet access to create a cost-effective, fully redundant Internet interface with automatic failover and other features to create zero-downtime Internet access.

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    Progent's Microsoft-certified SQL Server programmers and database administrators can provide online expertise to assist businesses of all sizes to create, manage, and maintain applications based on Microsoft's SQL Server RDBMS platform and Microsoft's .NET framework. Progent's SQL Server consultants can provide support for any element of application development in environments that can include small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.

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    Progent's Solaris family support experts provide small companies and developers assistance with managing and supporting Solaris systems that operate with Microsoft-powered networks. Progent offers your business access to Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad array of experience provides you with an easy one-stop source to show you how to create and manage a secure and robust mixed-platform connectivity and communications environment that allows Sun Solaris and Microsoft interoperability by combining Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Progent can provide the support of certified engineers and experienced software programmers, DBAs, project managers, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and certified security professionals to assist your business to evaluate the potential advantages of Microsoft SQL Server 2012 for your business, set up pilot systems at your datacenter or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and configure a cost-effective and safe network infrastructure that lets you maximize the strategic benefit of SQL Server 2012.

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    The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center is available for testing line-of-business applications, creating cost-effective migration methodologies, assessing and tuning performance, planning or verifying disaster recovery solutions, mitigating compatibility problems, and establishing training systems for the latest technologies. For Progent clients who lack adequate in-house resources to configure proper pilot systems, the lab reduces capital outlay and technical risk while keeping vital IT initiatives on schedule.

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    Progent can provide affordable online and onsite support to assist businesses of any size to migrate any portion of their core IT resources to Google Cloud Platform services. This can save time and hardware costs and enable access to Google's state-of-the-art AI and machine learning technology. Progent can help your IT team with every phase of Google Cloud Platform integration including needs analysis, readiness evaluation, system design, pilot testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security strategies.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions such as listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales processes, vendors can expand their reach, reduce their cost of sales, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and get to market quickly.

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    Progent's experts offer Apple macOS and OS X users a variety of services including desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and email help, security services, and custom training. Progent can help businesses to migrate to macOS from Mac OS X or earlier versions of OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with iPhone support and Apple iPad management, or moving to Apple's iCloud services. For computer networks based exclusively on macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of planning, integrating and supporting a network environment that is reliable, safe, efficient and able to achieve your organization's objectives.

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    Progent's Microsoft-certified consultants can assist businesses of any size to follow best practices to set up SCVMM 2012 hosts, networking, storage, and libraries; plan, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist you to migrate from an earlier edition of System Center Virtual Machine Manager or from a third-party management platform, and Progent can assist you to enhance and repair your current SCVMM 2012 ecosystem so you get the highest possible business value.

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    • Barracuda Backup Cloud Management Help and Support
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    Barracuda Backup is an affordable, subscription-based backup/restore platform for small and mid-size organizations. A Barracuda Backup solution can include a custom-designed physical storage device manufactured by Barracuda or a virtual appliance with similar functionality but which utilizes your existing storage infrastructure. Barracuda Backup safeguards critical business data generated on-premises, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting support services to assist your business to design, configure, manage and troubleshoot a backup and disaster recovery solution built on Barracuda technology.

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    • SQL Server 2016 Standard Technical Support Services
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    Microsoft SQL Server 2016 offers major enhancements in speed, capacity, security, high-availability, mobile computing support, plus integrated business intelligence. Innovations include PolyBase for processing SQL and NoSQ databases in one appliance for big data applications, Hadoop integration, Row-level Security, Mobile Reports, and centralized management of on-premises and cloud resources. Progent's Microsoft-certified consultants can provide remote and onsite support to assist organizations of any size to implement, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).

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