Expanding your at-home workforce can have a significant effect on IT infrastructure, security, and company culture. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Charlotte organization to pick the right tools and follow best practices in creating and maintaining a safe virtual solution for telecommuters that facilitates teamwork and returns maximum value. Progent can provide services that go from as-needed guidance for helping you past occasional technical roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Charlotte, North Caroline businesses to with any aspect of creating a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.

Video Conferencing for an At-Home Workforce
A wide range of video conferencing products from major vendors support virtual discussions, video conferencing, chat sessions, and screen/content sharing for both onsite workers and telecommuters. Many organizations utilize multiple products to meet the needs of their various partners and clients. Progent can assist your organization to maintain your current conferencing ecosystem and optimize the engagement of your remote workforce.

  • Skype for Business is Microsoft's popular communications platform that enables presence, IM, audio and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help you to deploy and maintain Skype for Business clients to support your at-home employees. To learn more about Progent's support services for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's multiuser video phone app for iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 concurrent users for video calls. For details about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint, session recording, plus editing and playback for future reference. To learn more about Progent's consulting expertise for Cisco Webex and for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities such as voice/video calling, threaded chat, plus data sharing. For details about Progent's support services for Microsoft Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and assist you to optimize your WAN infrastructure to run them.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Charlotte, North Caroline company, call 1-800-993-9400 or visit Contact Progent.



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