Charlotte Teleworkers Integration Support and Consulting
Voice/Video Conferencing Solutions Consultants
Enlarging your remote workforce may have a major impact on IT architecture, security, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Charlotte company to pick the appropriate technologies and follow best practices in building and operating a secure virtual office solution for teleworkers that facilitates collaboration and returns top business value. Progent offers services ranging from as-needed expertise for helping you past challenging IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.
Progent's consultants can help Charlotte, North Caroline businesses to succeed with any facet of creating a high-performing work-at-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, endpoint security, backup/restore solutions, and unified management.
Voice/Video Conferencing for Telecommuters
A broad selection of video conferencing platforms from leading technology companies enable online meetings, video conferencing, chat sessions, and screen/content sharing for both onsite users and telecommuters. Many organizations utilize a mix of conferencing products to meet the needs of their different partners and clients. Progent can help you to manage your existing conferencing environment and enhance the experience of your remote employees.
- Skype for Business is Microsoft's popular communications platform that enables presence, instant messaging, voice and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can assist your company to set up and maintain Skype for Business clients to accommodate your at-home workforce. For details about Progent's support services for Skype for Business, see Skype for Business integration services.
- FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 simultaneous users for video sessions. For details about Progent's consulting services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference. To learn more about Progent's support services for Webex and for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with features such as IP voice and video conferencing, persistent threaded chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams and for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these products and assist you to tune your WAN infrastructure to run them.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Charlotte, North Caroline business, phone
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Local Government Consultant
Small Government Consulting
Progent has extensive experience delivering a full-spectrum of online network consulting and emergency repair services to local governments and school districts throughout the United States. Progent is one of the pioneers in delivering advanced online IT support and has provided network solutions to clients in every state. Online support eliminates travel costs and resolves problems faster than onsite service calls.
Microsoft Access desktop Coding
24 Hour Microsoft Access application programming Specialist
Progent can provide cost-effective online consulting services for all editions of Microsoft Access including Access desktop and Access Web App and can provide advanced help for Access application programming, database migration, performance tuning, report design, and troubleshooting. Progent also can provide custom online training for Access application development and DBA services.
SQL Server 2019 Backup Network Consultants
SQL Server 2019 Big Data Cluster Configuration
Progent's certified SQL Server 2019 experts can assist you to assess the business case for migrating to SQL Server 2019 and can provide fast remote or onsite access to consulting experts in system design and integration, software development, database administration, and network security.
Outsourcing At Home Employees Cloud Integration
Teleworkers Cloud Integration Technical Consultant
Progent can assist small and mid-size organizations to provide their home-based workforce with seamless access to public cloud services.
Office for Mac Professionals
Office for Mac Support and Help
Microsoft Mac Office allows Mac users to run the world's most popular office productivity applications. Progent's Apple-certified Mac experts can show you how to configure Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows-powered platforms so that Macintosh users can access the new capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who use Microsoft Windows. Progent's engineers have experience with both Mac and Windows platforms and can provide service for networks that combine Apple Macintosh with Windows computers with extensive resource sharing, or environments which carefully limit collaboration between Mac and Windows users.
Microsoft Exchange 2003 Upgrade Specialists
Exchange 2003 Upgrade Online Support
Progent's expert consultants can help you define and deploy a smooth in-place Microsoft Exchange 2003 migration plan that avoids productivity downtime, simplifies ongoing service requirements, and makes your Exchange Server 2003 easy to administer. For complex multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your move quickly and economically. Progent's Exchange 2003 help, troubleshooting, and design services include expertise with the configuration of third-party enhancements of Exchange 2003 Server that are in keeping with your business needs.
Remote Technical Support SQL Server 2019 Development
SQL Server 2019 and VMWare Network Engineer
Progent's Microsoft-certified SQL Server 2019 experts can assist you to assess the business case for migrating to SQL Server 2019 and can deliver fast remote or onsite contact with experts in solution planning and deployment, application development, database administration, and network security.
MSP360 GSuite Backup Consultant
MSP360 Server Backup IT Consulting
Progent's data protection experts can assist your company to design, implement and debug a backup solution built around MSP360 software. MSP360 offers file/folder or image-based backup/restore for virtual machines and physical computers, supports all leading public clouds, and permits businesses to create a backup solution with a minimum RTO and a granular RPO. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup environment to prevent data loss resulting from human mistakes, system glitches, ill-intentioned insiders, and malware assaults such as ransomware.
Apple Mac Troubleshooting
iCloud Specialist
Progent's experts can provide macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server expertise, security services, and one-on-one training. Progent can assist clients to upgrade to macOS from OS X or other earlier versions of Mac OS X and Progent can provide help with macOS and Mac OS X application software. Progent can also assist you with Apple iPhone support and Apple iPad synchronization, or moving to iCloud. For business networks built exclusively on Mac OS X or for systems with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, configuring and maintaining a network infrastructure that is reliable, safe, efficient and aligned with your company's objectives.
Cisco CCIE Online Design Consultants
Implementation Services Cisco Certified CCIE
Progent's Cisco CCIE network experts can assist your business to configure, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone expertise, and CUCM/CallManager software support.
Automatic Fail-over Remote Support Services
Computer Consulting Fault Tolerant EIGRP Network
Progent's non-stop inter-site connectivity and fault tolerant network infrastructure professionals can help small businesses create fault tolerant Interoffice connectivity via redundant system architectures featuring automatic failover. Progent's Cisco Certified Internetwork Experts can design and implement ultra-reliable Inter-office connections based on non-stop EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how redundant connections and transparent fail-over can provide economical non-stop interoffice networking.
Lync Server 2013 and iPad Services
Microsoft Lync Server 2013 Consulting Services
Microsoft Lync Server 2010 provides IM, Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional PSTN voice communication. Lync Server 2010 can enhance the capability of Exchange Server, SharePoint Server and Office or Microsoft 365 and simplify administration through integration with Windows AD. Lync 2010 can also cut capital and operational costs by eliminating VoIP equipment and subscription services, PBX gear, or legacy video conferencing solutions. Progent's certified unified communications experts can provide remote and on-premises support services to assist your company to manage and repair your current Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist you to design and carry out an efficient Skype for Business upgrade.
SQL Expert Development
SQL 2008 Reporting Services Programming Firm
SQL Server 2005 delivers indispensable, familiar tools to computer experts and network users, lessening the complexity of creating, deploying, managing, and accessing enterprise information and database programs in environments ranging from handheld devices to enterprise information systems. The complexity and integration requirements of Microsoft SQL Server 2005 call for an IT consultant with real-world expertise and broad knowledge in designing and building data-driven, end-to-end business technology applications. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft integration, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Consulting Macintosh and Exchange
OS X and Exchange Network Consulting
Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Mac and Microsoft certified experts can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with colleagues who use Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Mac systems can coexist, enabling Mac users to receive and send email, search the Exchange global address list, import addresses, sync up calendars, and invite fellow workers to conferences with your Exchange account. Progent will verify that your Exchange Server is properly configured and that WebDAV and Outlook Web connectivity are working. Progent also can provide specialized onsite Entourage training.
Network Engineer Exchange admin center
Professionals Microsoft 365 Exchange Online and on-premises Exchange
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Microsoft 365 Exchange Online and local Exchange systems. This permits you to have specific mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can assist your organization with any phase of designing, implementing and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can deliver as-needed expertise to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Exchange solution is carried out on time and on budget.
Troubleshooting Extended Support Desk Cost Savings
Supplemental Helpdesk Cost Savings Support Services
Progent's Help Desk Call Center management and co-management services help organizations to save money and enhance productivity.
Professional Microsoft 365 Exchange Online Integration
Microsoft 365 Planning Support
Progent can assist your business to understand the wealth of subscription options available with Microsoft 365, previously branded Office 365, and integrate your information network with Microsoft 365 so you realize maximum business value. Progent supports cross-platform environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to create and manage hybrid networks that transparently combine on-premises and cloud-based resources.
Service Reporting Online Troubleshooting
Service Reports Computer Engineer
Progent uses an enterprise-class service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every staff member to every customer. The practice of documenting and organizing service activity allows more efficient service and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
3504 wireless controller Network Consultant
CCNP Certified Wi-Fi 6 wireless controller Integration
Cisco's Catalyst family of wireless controllers simplify the management of wireless LANs by unifying the configuration and control of wireless APs, optimizing wireless performance by limiting the impact of RF congestion, improving wireless uptime with rapid failover, and strengthening data security by identifying threats and filtering network traffic based on user class and locale. Progent can help your business to configure Cisco wireless LAN controller appliances to manage and monitor wireless networks of any size. Progent can assist you to administer and debug your existing Cisco Wi-Fi solution or carry out an efficient transition to Cisco's latest wireless controller solutions.
Progent Contact
Progent Phone Numbers
For small companies interested in Progent's network support outsourcing, consulting, or troubleshooting offerings, call 800-993-9400 or send email to information@progent.com.
ProSight Virtual Server Private Cloud Hosting Consultancy
24x7x365 Technology Professional Private Cloud Hosting for Virtual Data Centers
Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small company's servers in an environment that delivers the highest level of availability and expandability and is in addition easy to move to any data center. ProSight Virtual Hosting services are built on proven virtualization platforms that allow small and midsize companies with multi- platform IT systems to save significantly on the costs of capital investments, infrastructure support, and IT management while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence.
Outsourcing Extended Call Center
Extended Help Desk Support
Progent's Co-managed Help Desk service allows your IT organization to split the load for Help Desk support transparently between your IT team and Progent's pool of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the top shared professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Award Winning Outsourcing Forefront TMG 2010
Forefront TMG 2010 Support Services
Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Microsoft Internet Security and Acceleration Server and provides a easily administered Internet gateway that acts as a one-server platform for an array of security functions such as an application and network layer firewall, URL filtering, malware inspection, IPS, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security logging and reporting features, permits customized reports powered by SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual machine to cut costs and enhance availability. Progent's Microsoft engineers can help your company to design and execute test and production deployments; integrate Microsoft Forefront Threat Management Gateway with Windows 2008, Active Directory, SQL Server, Exchange Server, and SharePoint 2010; set up Forefront Threat Management Gateway to run on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent's consultants can also assist you to migrate smoothly to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
Exchange Upgrade Specialists
Top Rated Microsoft Exchange Server 2010 Migration Consulting Services
Progent's Microsoft-certified consultants can provide affordable remote and onsite help to implement your upgrade to Microsoft Exchange Server 2010, produce thorough documentation of your new messaging environment, educate your network support team and end users to get them up to speed quickly on Microsoft Exchange Server 2010, and offer ongoing management services and engineering help. Progent can also help you upgrade from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.
Integrated Services Routers Information Technology Consulting
Carrier Routing System Consultant Services
Cisco has designed an extensive product line of routers including appliances built to deliver the security, bandwidth, and reliability required by customers from branch offices to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and system availability. Progent can show you how to select and integrate Cisco routers to establish a reliable foundation for your IT system and to make it economical to grow as you add new users, start new offices, install new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a variety of routers based on Cisco's IOS operating system, including the Cisco 800 family of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Routers.
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