Expanding your telecommuter workforce may have a major effect on network architecture, security/compliance, and company culture. Progent has 20 years of experience helping businesses of all sizes to design, configure, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Charlotte company to pick the appropriate technologies and adhere to best practices in building and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent can provide support services ranging from on demand expertise for getting you past occasional technical roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Charlotte, North Caroline businesses to succeed with any facet of creating a high-functioning work-at-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security monitoring, data protection solutions, and unified management.

Video Conferencing for Remote Workers
A broad range of video conferencing products from major technology companies support online meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite users and teleworkers. Many companies utilize multiple products to accommodate their various partners and customers. Progent's communications experts can assist you to manage your current conferencing environment and optimize the experience of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications product that enables real-time presence, IM, audio and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to configure and maintain Skype for Business client software to support your remote workforce. To learn more about Progent's support services for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling app for compatible iOS and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 simultaneous users for voice/video calls. To learn more about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus revision and playback for future reference and training. To learn more about Progent's support expertise for Cisco Webex and for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with features that include IP voice and video calling, persistent threaded chat, plus file sharing. To learn more about Progent's support expertise for Teams and for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these conferencing platforms and assist your business to optimize your WAN infrastructure to host them.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Charlotte, North Caroline business, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent's pricing policy is to charge for remote service and on-site help per minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for support services delivered during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.

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    Progent's Windows consulting experts can help businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older version of Microsoft Windows. Online and onsite assessment and upgrade services for Microsoft Windows 10 offered by Progent's experts include Return on Investment estimates, project management, application compatibility testing, test lab systems, virtualization architecture, Cloud solutions, mobile management and synchronization, telecommuter access, security and compliance, streamlined provisioning and management, network infrastructure optimization, Wi-Fi support, disaster recovery planning, custom training for IT support staff and end users, and post-migration consulting support.

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    Solaris Help and Support

    Progent's Solaris platform consulting experts offer small companies and software developers help with administering and maintaining Sun Solaris environments that operate with Microsoft-based networks. Progent offers your business contact with Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA certification. This wide array of experience offers you an easy one-stop consulting firm to help you create and maintain a protected and robust mixed-platform network and communications infrastructure that supports Sun Solaris and Microsoft coexistence by combining Microsoft Windows with major versions of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Immediate IT Services for Service Providers Remote Consulting

    Progent's Support for IT Service Organizations lets you use Progent's consulting experts under your own brand as a seamless extension of your network services staff.

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