Expanding your remote workforce may have a major impact on network infrastructure, security, and company processes. Progent has two decades of background helping small and mid-size businesses to design, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can assist your Charlotte company to pick the right tools and adhere to best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers services ranging from on demand guidance for helping you over challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Charlotte, North Caroline companies to with any aspect of creating a high-performing telecommuting environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.

Video Conferencing for Telecommuters
A broad range of video conferencing products from leading vendors support online meetings, video and voice conferencing, chat, and screen/content sharing for both onsite workers and at-home workers. Many organizations use multiple conferencing products to meet the needs of their various partners and customers. Progent's communications experts can assist you to manage your current conferencing ecosystem and optimize the productivity of your remote employees.

  • Skype for Business is Microsoft's popular unified communications product that supports real-time presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can assist your company to configure and manage Skype for Business clients to accommodate your remote employees. For details about Progent's consulting services for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's group video calling app for compatible iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 concurrent users for voice/video sessions. For details about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session recording, plus editing and playback for future reference and training. For details about Progent's support expertise for Cisco Webex and for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with features that include video conferencing, persistent threaded chat, plus data sharing. For details about Progent's support services for Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these products and assist your business to tune your network infrastructure to host them.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Charlotte, North Caroline company, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::



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    Juniper Networks NetScreen Security Firm

    Progent's Juniper Networks-certified NetScreen consultants can assist your company to configure and optimize NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to the latest Juniper technologies, and troubleshoot infrastructure issues in all-Juniper or mixed-technology environments.

  • 24-7 Windows 2019 Network Consulting Windows Server 2012 R2 Technical Support Services

  • Project Design Specialists
    Project Design Technology Professional

    For enterprise project management assistance, Progent can provide access to senior information technology professionals with years of experience in technology management, application development, and business process design for organizations ranging from Big 4 firms to dot-com startups to government agencies. These high-level IT managers offer project management skills to help enterprise clients follow best practices to make sure major projects are successfully completed on time and within budget.

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  • On-site Technical Support Microsoft SMS
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    Microsoft Systems Management Server 2003 offers added capability for change and configuration management of Windows-based networks through SMS Feature Packs. Feature Packs reduce the overall administrative expense of managing and configuring software products by making it easier to install system images, manage mobile devices, and operate management tools. In addition to alerting you about techniques to cut management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and implement IT tasks involving areas that Feature Packs are intended to streamline. Progent's adoption and update services can lower spending and eliminate business disruption as you move to the latest operating systems and applications. Progent's wireless engineers can help you develop sensible procedures and policies to manage PDAs and smart portable phones so your field force stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security plan that incorporates policies, processes and IT products to keep your IT computer system safe.

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    Progent's Microsoft-certified IT consultants can provide Windows Server 2016 migration consulting services to help businesses of any size to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can assist your company to assess the business value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain failover clusters.

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    If you want to revamp your corporate web site, create internal webs for purposes such as HR or employee training, establish a powerful web presence for a new business, or generate line-of-business, data-driven custom web applications, Progent can supply talented and proven web designers. Progent's consultants can also show you how to design and maintain a safe, fault-tolerant server and communications network, including remote and wireless access, to run your web solutions.

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    Expert Microsoft Certified SQL Server Replication Consultant

    SQL Server 2005 delivers indispensable, familiar tools to IT professionals and information workers, reducing the difficulty of designing, deploying, administering, and using company information and analytical programs on platforms ranging from handheld devices to enterprise information systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and broad knowledge in planning and deploying data-driven, end-to-end business technology applications. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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    Progent's Power BI experts can help your business to design, install, manage, enhance or debug your Power BI business analytics solution. Progent can also assist you to prepare your source data for Power BI reports and dashboards. Progent can show you how to build and manage a local, cloud based, or hybrid network model to run Power BI.

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    Urgent macOS Troubleshooting Engineers

    Progent provides national remote help and consulting services for companies that run Apple Mac OS X environments or whose IT systems include a mix of Apple macOS and Mac OS X with Microsoft products. Progent's experts offer Apple macOS and OS X clients a variety of services such as desktop support, upgrading to the latest version of Mac OS X from earlier versions of macOS and Mac OS X, plus expertise with Mac application software. Progent can also help your business with iPhone and Apple iPad integration and management, or moving to iCloud services. Online technical support provides optimum return for your IT budget by protecting client efficiency and shortening the time billed for network analysis and repair. Advanced remote support tools and experienced service specialists and consultants allow Progent to handle most IT issues without wasting time and money by going to your site. In the vast majority of cases your network problems can be remediated over the phone or via a mix of phone support and remote access. Progent can offer the services of Cisco certified CCIE network engineers and CISSP and ISSAP certified security professionals to help with the most difficult network problems.

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    CCIE Expert Certified Online Troubleshooting Chief Information Officer

    Progent can supply small businesses with an information management professional who can act as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you integrate appropriate IT products to enhance business processes so they align better with your corporate objectives. Your company can create and implement a well thought out information technology plan without incurring the expense of a full-time Chief Information Officer.

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    Progent's Palo Alto Networks firewall experts can show you how to select, deploy, and manage Palo Alto Networks firewalls to create a next-generation cybersecurity ecosystem that extends across your on-premises and cloud-based resources and protects any user anywhere with any device.

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    24-7 Integration ProSight Automatic Patch Management

    ProSight LAN Watch is Progent's server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of critical devices that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they can disrupt productivity.

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    Microsoft SQL Server 2016 offers significant enhancements in speed, capacity, security, high-availability, mobile computing integration, plus built-in BI. Innovations include PolyBase for handling SQL and NoSQ files simultaneously for data warehousing, Hadoop support, Always Encrypted mode, Mobile Report Publisher, and seamless management of local and cloud resources. Progent's Microsoft-certified consultants can deliver online and onsite support to help organizations of all sizes to configure, manage or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft products such as Windows Server, Exchange, SharePoint Server, Dynamics CRM, Skype for Business, and System Center Operations Manager.

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  • Lync Server 2013 Mirrored Back End Servers Consulting Services 24x7x365 Specialist Lync Server 2013 and Cisco UC
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  • Open Now Helpdesk for at Home Workforce Online Support
    Helpdesk for Remote Workers Onsite Technical Support

    Progent has two decades of background assisting small and medium-size organizations to plan, deploy, tune, administer, and debug information networks that incorporate a remote workforce.

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  • Emergency Network Engineer Exchange 2003
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    Progent's Microsoft Premier engineers offer world-class consulting for major deployments of Microsoft Exchange. Progent's consultants can help you plan multi-site Exchange Server 2007 rollouts or updates and can supply local personnel to assist enterprises with installations of Exchange Server 2007 in the or any area covered by Progent's engineers.

  • Midsize Office Small Business IT Consultants Mid-sized Business Configuration Services

  • Microsoft ISA 2004 Specialist
    Microsoft ISA Server Online Help

    Progent's Microsoft-certified Forefront Threat Management Server 2010 and ISA Server 2006 consultants can assist you to design, install, and manage a configuration of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your network that delivers the firewall protection, speed and manageability that your business requires.

  • Network Consulting Wireless AP wireless VoIP phone integration Professional

  • Information Systems Security Engineering Professional (ISSEP) Upgrading
    CompTIA A+ Providers

    Progent offers clients the services of engineers who have earned some of the computer industry's most prized certifications. Progent thinks that customers have the right to be sure that their IT support providers have accredited testing as well as extensive practical experience so that Progent's customers can engage Progent's support with confidence. In many cases, vendor credentials like the Cisco Certified Internetwork Experts confers priority for substantially superior vendor assistance than is offered to uncertified consultants, allowing Progent to offer customers a higher level of IT support. In other cases, major certifications such as CISA or ISSAP for network security can help enterprise clients to demonstrate compliance with regulatory requirements by engaging the services of accredited IT experts.

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  • Offsite Workers Collaboration Software Technical Support Integration Remote Workers Collaboration
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  • Online Technical Support Telepresence SCOPIA Video Conferencing Specialist

  • Linux with Windows Consultancy
    Windows, Linux, UNIX, Solaris IT Consultant

    If your business network combines Linux-based products technology with Microsoft Windows, Progent can assist you to incorporate your computers into a unified network that permits all your OS platforms to coexist for simple administration, seamless information exchange, high reliability, superior throughput, and strong protection. Progent's UNIX/Linux and MS Windows coexistence assistance offerings feature network architecture integration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, online technical help and repair, on-site technical support, and Help Desk Call Center services.

  • Onsite Technical Support Mission Critical IT Applications Support and Integration Server Consolidation

  • Android and Power BI integration Online Consulting
    Consulting Services Android and Dynamics CRM integration

    Progent's veteran group of IT consultants and subject matter specialists have years of experience delivering remote and onsite support for businesses of any size who want to incorporate Android phones and tablets into their information systems so that mobile clients can work together from anywhere. Progent offers the breadth of know-how to solve technical problems that involve multiple manufacturers and that represent a mix of older and up-to-date information technology. Progent provides budget-friendly remote consulting to assist you with any stage of planning, deploying, managing and maintaining your BYOD environment. Progent can provide as-needed technical support to help you to handle especially challenging IT issues, or Progent can provide comprehensive project management support to help you finish major network initiatives on time and within budget. Progent can assist with local, cloud-based, or hybrid networks and can provide expertise with operating systems, applications, management tools and hardware infrastructure. Progent also offers specialized group or individual training to show you how to manage and operate Android phones efficiently.

  • Operations Manager Technology Consulting Integration Support System Center Operations Manager
  • Power View IT Consultant SQL Server 2012 Performance Tuning Onsite Technical Support
  • Private Cloud Hosting Services Specialists Virtual Server Private Cloud Hosting Technology Professional
  • ProSight DPS ECHO Hybrid Cloud Backup Services Configuration ProSight DPS ECHO Hybrid Cloud Backup/Recovery Engineers

  • Ekahau Wi-Fi RF Spectrum Analysis Consultant
    Ekahau Insights Wi-Fi Network Troubleshooting Specialists

    Progent's Ekahau-certified Wi-Fi site design experts can assist your business to plan, deploy, optimize, manage and debug a Wi-Fi network optimized for your environment. Progent offers online or onsite support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF analysis, Ekahau Analyzer for resolving RF problems, and Ekahau Insights for managing the health of multiple Wi-Fi networks.

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    ProSight Data Protection Services ECHO offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical information.

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    Lync Server 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop collaboration, as well as IP-based and public switched telephone network calling. Lync 2010 can extend the functionality of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Microsoft 365 and simplify management via integration with Active Directory. Lync can also cut expenses by eliminating Voice-over-IP equipment and subscription services, PBX systems, or legacy teleconferencing technology. Progent's certified unified communications consultants offer remote and on-premises support services to help your company to manage and repair your existing Lync Server 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also assist you to design and carry out an efficient Skype for Business upgrade or a migration to Microsoft Teams.

  • Remote Mac Network Consultants 24/7/365 Mac Technical Consultant

  • Microsoft System Center 2016 Virtual Machine Manager Remote Support Services
    Microsoft Virtual Machine Manager 2016 Integration Support

    System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network management products and is intended to offer a centralized solution for deploying and managing virtualized datacenters across hybrid networks that can incorporate private clouds and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consultants can assist businesses of all sizes with all facets of designing, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to migrate smoothly from older versions of Virtual Machine Manager, design processes for creating and deploying virtual machines and VM hosts, implement fault-tolerant scale-out clusters, integrate your private cloud infrastructure with public cloud services, configure virtual switches, develop and refine PowerShell scripts, and help you assess the strategic business benefits of the latest capabilities like Storage Spaces Direct and Host Guardian Service. Progent's hypervisor experts offer advanced Hyper-V consulting and VMware ESXi support.

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    Progent has 20 years of experience assisting small and mid-size companies to plan, implement, optimize, administer, and troubleshoot computer networks that support teleworkers.

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    Progent's Cisco-premier CCIE network engineers can assist your company to manage your existing PIX or Cisco ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, integrate, tune, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services

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    Progent is a Microsoft Certified Partner and has earned accredited competencies that include Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the highest customer endorsement and are afforded the tightest working relationship with Microsoft. The understanding, capabilities, and dedication required to achieve the status of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to provide your company more complete technical solutions for your information network.

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  • NetApp MetroCluster Technology Professional
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    Progent offers enterprise clients the services of a NetApp-certified consultant to deliver online or onsite support for NetApp's complete portfolio of SAN storage software and hardware products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, transparent patching, system management, security and compliance, high availability, and remediation. Progent offers Tier 3 support to help you to resolve problems with NetApp SAN storage environments quickly and affordably following leading practices.

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    Progent can help small businesses to move any part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and lower hardware investments. Azure offers a wealth of public cloud services and Progent can help you to understand the benefits and limitations of different cloud networking models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and resources and ensure that you sidestep the typical errors small companies make when migrating to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN tunnels and also to integrate Apple iOS devices and Google Android handhelds.

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    Progent delivered a wireless networking solution that enabled a school to improve efficiency and eliminate the recurring expense of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for connecting remote locations as far as 2.5 miles apart and can reach even longer distances. This wireless solution offered improved bandwidth and reliability than simply amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz spectrum it provided protection against local interference.

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    The QTS (formerly Herakles) Colocation Center is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is now using the QTS data center as a colocation site or if your company is planning on moving your main or disaster recovery equipment to the Herakles data center, Progent offers a range of affordable consulting services including data center relocation, equipment installation and upgrades, infrastructure improvements, project management services, virtual server expertise, remote network monitoring, centralized system administration, software development, disaster recovery planning, data security evaluation, and the support of the Progent Test Lab.

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