Expanding your telecommuter workforce can have a significant effect on network architecture, cybersecurity, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Charlotte organization to pick the appropriate tools and follow leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers top value. Progent offers support services that go from as-needed guidance for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Charlotte, North Caroline companies to succeed with any facet of building a high-performing remote work environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and streamlined management.

Video Conferencing for Teleworkers
A wide range of voice/video conferencing platforms from major vendors support virtual meetings, video conferencing, chat, and screen sharing for both local workers and at-home workers. Many companies use multiple conferencing products to meet the needs of their various partners and clients. Progent can assist you to maintain your current voice/video conferencing environment and enhance the engagement of your at-home employees.

  • Skype for Business is Microsoft's popular communications platform that supports presence, IM, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can assist you to set up and maintain Skype for Business client software to accommodate your remote workforce. To learn more about Progent's consulting services for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's multiuser video calling app for iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 concurrent users for video calls. For details about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for future reference and training. For details about Progent's support expertise for Webex and for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with capabilities such as voice/video conferencing, persistent threaded chat, plus file sharing. To learn more about Progent's support services for Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and assist your business to optimize your network infrastructure to run them.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Charlotte, North Caroline company, call 1-800-993-9400 or refer to Contact Progent.



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    Server proliferation puts pressure on IT budgets and administrative resources. Server consolidation via a virtual architecture offers lower total cost of ownership of servers and quicker ROI, more efficient utilization of servers, streamlined operations, enhanced system availability, and easier management. Common uses for virtual machines include hardware consolidation, economical hosts for line-of-business legacy software based on outdated operating systems, and affordable quarantine of software development or pilot testing environments from on-line systems.

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    Microsoft Exchange Server 2013 includes significant enhancements to the functionality of its predecessor Exchange Server 2010 and delivers important new features plus a redesigned architecture. These improvements affect key facets of IT like manageability, high availability (HA), security and compliance, operational costs, collaboration, extensibility, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can help you evaluate the potential business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective validation and deployment strategy, and train your IT staff to manage your Microsoft Exchange 2013 environment. Progent can also provide ongoing remote consulting and management for Exchange 2013.

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