Enlarging your telecommuter workforce can have a major effect on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Charlotte company to pick the right technologies and follow best practices in creating and operating a secure virtual solution for telecommuters that facilitates teamwork and delivers top business value. Progent offers services that go from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Charlotte, North Caroline businesses to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, data security, backup/restore solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Setting up the physical and software infrastructure required to support a remote workforce can be especially challenging if you have to manage a combination of personal equipment like PCs and notebooks, Internet routers, and wireless APs from an assortment of vendors and with a mix of OS software and firmware levels. Progent's background delivering remote help for both legacy and modern IT products in remote office venues enables you to make cost-effective use of your existing infrastructure and offers fast access to expertise for implement necessary updates. Support services offered by Progent to help your company to implement a high-functioning telecommuting ecosystem include:

  • Virtual Private Network (VPN) technology allows you to establish a secure tunnel for authorized remote workers to access IT resources situated at your company data center or in the cloud. Progent's consultants can help you to configure and maintain VPN connections between your teleworkers and your various IT resources by providing online VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your remote workers to utilize Cisco's AnyConnect software to provide secure VPN connections for a broad range of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products enable a telecommuter to view and use a data center PC's desktop. This provides network managers significant control over the computing ecosystem of at-home employees and offers remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent offers expert remote support for configuring routers from all major vendors. See router integration services from Cisco-certified consultants.
  • Home Wireless networks, typically shared by an entire household and visitors, are frequently utilized by telecommuters to access their router for work. This can create performance and cybersecurity issues. Progent can help you to resolve these problems by providing services like Cisco Aironet integration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti Unifi wireless access point integration assistance.
  • Internet connectivity solutions impact the speed and reliability of connections between at-home workers and the company network. Line-of-business applications may require backup Internet access in case the primary connection breaks. Progent offers guidance for picking service providers, picking appropriate service bundles, and setting up fault-tolerant Internet access. Refer to Internet connectivity solutions.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Charlotte, North Caroline business, phone 1-800-993-9400 or visit Contact Progent.