Expanding your at-home workforce may have a major impact on network architecture, security/compliance, and company processes. Progent has two decades of experience helping SMBs to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Charlotte organization to pick the right tools and adhere to leading practices in building and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and returns top value. Progent can provide services ranging from as-needed guidance for getting you over occasional technical roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent can assist Charlotte, North Caroline organizations to succeed with any facet of building a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, endpoint security, data protection solutions, and streamlined management.

Infrastructure for a Remote Workforce
Configuring the network infrastructure required for an at-home work environment can be especially complex if you have to accommodate a combination of worker-owned hardware like desktop computers and laptops, routers, and Wi-Fi appliances from various vendors and with a variety of operating systems and firmware releases. Progent's background providing online help for both legacy and current IT products in virtual office venues enables you to make cost-effective use of your available network infrastructure and provides you with fast access to expertise for making essential updates. Services available from Progent to help your company to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network technology allows you to create a secure connection for authorized at-home employees to access IT resources situated at your corporate data center or in a public cloud. Progent can help your company to configure and manage VPN connections between your teleworkers and your key IT resources by providing online VPN configuration support. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can help your telecommuters to set up Cisco's AnyConnect software for safe VPN tunneling for a broad range of devices such as Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms enable a teleworker to view and use a remote PC's desktop. This gives IT managers more control over the digital ecosystem of at-home employees and ensures them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach at-home networks to the Internet and support VPN connections, local Wi-Fi networks, and firewall services. Progent offers expert remote support for configuring home routers from all major manufacturers. See router configuration support from Cisco-certified experts.
  • Home Wireless networks, often supporting the whole family and guests, are commonly utilized by at-home employees to connect to their router for work. This can cause throughput as well as cybersecurity issues. Progent can assist businesses to mitigate these issues by delivering services that include Aironet integration consulting, Cisco Meraki wireless deployment consulting, and Ubiquiti Unifi WiFi AP integration assistance.
  • Internet access solutions impact the speed and reliability of connections between at-home workers and the corporate data center. Mission-critical applications may demand redundant Internet access in the event the primary connection fails. Progent offers expertise for identifying ISPs, selecting sensible bandwidth and data volume packages, and integrating high-availability Internet connections. See Internet connectivity solutions.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home environment for your Charlotte, North Caroline business, phone 1-800-993-9400 or visit Contact Progent.