Enlarging your at-home workforce may have a significant effect on network infrastructure, security/compliance, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that incorporate at-home workers. Progent can help your Charlotte organization to select the right tools and adhere to best practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates collaboration and returns top value. Progent can provide services ranging from as-needed guidance for helping you past occasional IT bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent can help Charlotte, North Caroline organizations to with any facet of creating a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and unified management.

Infrastructure for Teleworkers
Configuring the physical and software infrastructure required for an at-home workforce can be especially complex if you have to accommodate a mix of personal hardware like desktop computers and notebooks, routers, and wireless appliances from different vendors and with a mix of operating systems and firmware levels. Progent's experience providing remote support for both outdated and modern technologies in remote office solutions allows you to make cost-effective use of your available infrastructure and offers fast access to expertise for making necessary updates. Services offered by Progent to assist your company to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network technology allows you to establish a secure tunnel for authorized at-home workers to access IT resources located at your corporate datacenter or in the cloud. Progent's consultants can assist you to deploy and maintain VPN access between your at-home workforce and your key network resources by providing online VPN integration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can help your remote workers to utilize Cisco's popular AnyConnect client software to provide secure VPN connections for a wide range of endpoint devices including Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable a telecommuter to view and interact with a remote computer's desktop. This technology gives network managers more control over the computing ecosystem of at-home employees and ensures remote users a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach at-home networks to the Internet and support VPN connections, local wireless connectivity, and firewall services. Progent can provide top-tier online support for configuring routers from a range of vendors. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, often shared by the whole family and guests, are frequently utilized by at-home employees to connect to their Internet router for work. This can cause throughput as well as security issues. Progent can assist you to mitigate these problems by providing services like Cisco Aironet integration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi wireless access point setup help.
  • Internet connectivity methods impact the speed and availability of connections between telecommuters and the company data center. Vital processes might demand redundant Internet access in case the normal connection breaks. Progent can provide expertise for picking ISPs, picking sensible service offerings, and configuring fault-tolerant Internet access. Refer to Internet access integration services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your Charlotte, North Caroline company, call 1-800-993-9400 or go to Contact Progent.