Expanding your remote workforce may have a significant effect on IT architecture, security/compliance, and company processes. Progent has 20 years of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can assist your Charlotte organization to select the right technologies and follow leading practices in building and maintaining a secure virtual office solution for teleworkers that promotes collaboration and returns top business value. Progent offers services that go from on demand expertise for getting you past occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Charlotte, North Caroline businesses to succeed with any aspect of creating a high-performing remote work ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, data security, backup/restore solutions, and unified management.

Infrastructure for Telecommuters
Integrating the physical and software infrastructure needed for an at-home work environment can be especially complex if you must accommodate a mix of worker-owned hardware like PCs and notebooks, Internet routers, and wireless appliances from various vendors and with a variety of OS software and firmware releases. Progent's background delivering remote help for both legacy as well as modern technologies in remote office venues enables you to make efficient use of your available network infrastructure and offers fast access to expertise for implement necessary upgrades. Services offered by Progent to help your company to implement a productive telecommuting ecosystem include:

  • VPN connectivity allows you to establish a secure connection for authorized at-home employees to use IT assets located at your corporate data center or in the cloud. Progent's consultants can assist your company to configure and maintain VPN connections between your at-home workforce and your various network resources by providing online VPN integration support. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can help your at-home workers to set up Cisco's AnyConnect client software to provide secure VPN connections for a wide selection of devices such as Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products enable an at-home worker to see and use a remote computer's desktop. This technology gives IT managers more control over the computing environment of at-home employees and offers them a familiar experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home computer networks to the Internet and typically support VPN tunnels, local wireless networks, and firewalls. Progent can provide expert online support for configuring routers from all major manufacturers. See router integration services from Cisco-certified experts.
  • Home Wireless networks, often shared by an entire household and guests, are commonly used by telecommuters to connect to their Internet router for work. This can create throughput as well as security problems. Progent can help you to mitigate these problems by delivering expertise like Aironet integration consulting, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi wireless AP integration assistance.
  • Internet connectivity methods impact the performance and reliability of connections between telecommuters and the company data center. Business-critical processes may demand backup Internet connections in the event the normal connection breaks. Progent can provide expertise for picking service providers, selecting sensible bandwidth and data volume packages, and setting up redundant Internet access. See Internet connectivity solutions.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Charlotte, North Caroline company, phone 1-800-993-9400 or visit Contact Progent.