Besides providing rapid contact with top-tier IT professionals and subject matter experts to help Charlotte, North Caroline organizations with discrete IT problems or strategic projects, Progent can provide temporary supplemental staffing to deal with more generalized assistance such as desktop help, network administration, and Call Center services. Temporary staffing can help businesses to respond to expected or surprise increases in the need for network personnel, which may be caused by scenarios such as mergers and acquisitions, data center relocation, technology upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Short-term staffing can also cover gaps caused by the loss of full-time IT personnel due to scheduled vacations, health issues, termination, etc.

Benefits of Progent's Short-Term IT Staffing Services
Progent's temporary staff augmentation services give businesses the flexibility to react to surges in requirements for network personnel without being saddled with the expense and hassle associated with identifying and recruiting appropriate IT help and without the burden of adding to your in-house staff size.

Key aspects of Progent's short-term staffing services include:

  • Rapid access to proven IT professionals
  • Simple initiation, termination, and re-engagement of services
  • Transparent augmentation of your in-house network support staff
  • Comprehensive reporting of services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled fast
  • Strong relationship with a world-class, full-spectrum resource for network expertise
Progent's Co-managed Help Desk Service
Progent's shared Help Desk Call Center program is a proven flexible staff augmentation alternative that enables IT groups to divide the work of Help Desk Call Center support transparently between their internal network staff and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house Help Desk, Progent's co-managed Help Desk service is a collaborative support solution powered by the leading group professional services tool for streamlining, service calls, generating tickets, assigning ownership, monitoring responses, and generating documentation.

Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT expertise for organizations of all sizes throughout the United States. Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and GIAC. Find out more about Progent's certifications.

Progent's Areas of Expertise for Charlotte, North Caroline Businesses
Progent's veteran team of certified consultants offers Charlotte, North Caroline businesses a broad array of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service organizations include:

Contact Progent for Temporary Staffing Services for Charlotte, North Caroline Businesses
To find out more about Progent's short-term staffing services for Charlotte, North Caroline organizations, call 800-993-9400 or visit Contact Progent.