In addition to providing fast access to guidance from high-level network professionals and subject matter experts to assist Charlotte, North Caroline businesses with discrete technical problems or strategic projects, Progent can provide short-term staff augmentation to deliver more generalized assistance such as desktop help, network management, and Call Center response. Short-term staffing can help organizations to deal with expected or unplanned increases in the need for IT personnel, which may result from scenarios such as company mergers, site moves, technology upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Short-term supplemental staffing can also cover gaps resulting from the loss of in-house staff members because of vacations, illness, resignation, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Services
Progent's short-term staff augmentation services offer businesses the ability to respond to increases in demand for network personnel without dealing with the costs and delays associated with identifying and hiring appropriate IT help and without the risk of increasing your permanent head count.
Key aspects of Progent's short-term staff augmentation services include:
Progent's Co-managed Center Program
- Fast access to reliable network professionals
- Easy engagement, termination, and resumption of services
- Transparent extension of your in-house network support team
- Comprehensive documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
- Strong working relationship with a world-class, full-service source for network support
Progent's shared Help Desk service is a proven on-going staff augmentation alternative that enables IT organizations to share the responsibilities of Help Desk Call Center support transparently between their in-house IT personnel and Progent's nationwide team of IT support experts. Acting as a transparent extension of your full-time Call Center, Progent's shared Help Desk Call Center service is a collaborative service alternative powered by the leading shared professional services tool for managing, service calls, generating tickets, assigning ownership, tracking progress, and generating documentation.
Why Choose Progent?
Progent has two decades of experience delivering remote and onsite network services for organizations of all sizes throughout the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Charlotte, North Caroline Organizations
Progent's seasoned roster of certified engineers can deliver Charlotte, North Caroline companies a broad range of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary Staff Augmentation for Charlotte, North Caroline Companies
To find out more about Progent's temporary staff augmentation services for Charlotte, North Caroline organizations, call 800-993-9400 or visit Contact Progent.