In addition to offering fast contact with high-level network consultants and subject matter experts to assist Charlotte, North Caroline companies with specific technical issues or strategic initiatives, Progent can provide short-term staffing to deliver more broadly defined assistance such as PC help, IT management, and Call Center response. Temporary staffing can help organizations to deal with planned or surprise peaks in demand for IT services, which may be caused by scenarios such as mergers and acquisitions, data center moves, platform upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also fill voids resulting from the loss of in-house staff members because of vacations, illness, termination, or other reasons.

Benefits of Progent's Temporary Staff Augmentation Services
Progent's short-term staffing services offer businesses the ability to respond to increases in demand for network services without being saddled with the expense and delays that come with vetting and recruiting reliable IT personnel and without the risk of increasing your full-time head count.

Key aspects of Progent's short-term supplemental staffing services include:

  • Rapid access to seasoned IT pros
  • Easy initiation, cessation, and re-engagement of services
  • Seamless extension of your in-house IT staff
  • Comprehensive reporting of all services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
  • Close relationship with a world-class, full-service source for network expertise
Progent's Co-managed Help Desk Call Center Service
Progent's shared Help Desk Call Center service is a specialized flexible staff expansion option that enables IT organizations to share the work of Help Desk Call Center support transparently between their in-house IT staff and Progent's extensive team of IT support experts. Acting as a transparent extension of your full-time Help Desk, Progent's shared Call Center program is a collaborative support solution powered by the leading shared PSA platform for managing, service calls, ticketing, assigning ownership, tracking responses, and producing documentation.

Why Choose Progent?
Progent has 20 years of background delivering online and onsite IT services for businesses throughout the U.S. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.

Progent's Practice Areas for Charlotte, North Caroline Businesses
Progent's veteran team of certified engineers can provide Charlotte, North Caroline businesses a wide array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:

Contact Progent for Short-Term Staff Augmentation for Charlotte, North Caroline Businesses
To find out more details about Progent's temporary staffing services for Charlotte, North Caroline organizations, call 800-993-9400 or visit Contact Progent.