Besides offering rapid contact with high-level IT professionals and subject matter experts (SMEs) to assist Charlotte, North Caroline organizations to resolve specific technical issues or longer-term initiatives, Progent offers temporary staffing to deal with more broadly defined services like PC support, network administration, and Call Center services. Temporary staffing can help organizations to respond to expected or unplanned peaks in demand for network personnel, which may be caused by scenarios such as company mergers, data center relocation, platform migration, business process changes like telecommuting, disaster response, busy seasons, or new regulations. Temporary IT staff augmentation can also fill gaps left by the loss of full-time staff members due to scheduled vacations, health issues, resignation, or other reasons.

Advantages of Progent's Short-Term Staffing Services
Progent's short-term staffing services offer organizations the ability to respond to surges in demand for IT services without being saddled with the expense and delays associated with reviewing and hiring reliable technical help and without the burden of increasing your full-time head count.

Important aspects of Progent's temporary supplemental staffing services include:

  • Rapid availability of proven IT pros
  • Simple engagement, cessation, and resumption of services
  • Transparent extension of your full-time IT team
  • Full reporting of services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
  • Close relationship with a world-class, full-spectrum resource for IT expertise
Progent's Shared Help Desk Call Center Service
Progent's shared Call Center service is a specialized on-going staff augmentation option that enables IT groups to share the work of Help Desk support seamlessly between their full-time IT personnel and Progent's extensive pool of technical support specialists. Working as a transparent supplement of your full-time Call Center, Progent's co-managed Call Center service is a collaborative support alternative based on by the industry's leading shared professional services (PSA) platform for streamlining, service calls, ticketing, assigning responsibility, monitoring responses, and producing management reports.

Why Choose Progent?
Progent has 20 years of background delivering remote and onsite IT expertise for organizations throughout the U.S. Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Charlotte, North Caroline Companies
Progent's veteran team of certified consultants and technical experts offers Charlotte, North Caroline businesses a wide array of remote consulting and debugging expertise. Practice areas covered under Progent's consulting program for IT service firms include:

Contact Progent for Short-Term Staffing Services for Charlotte, North Caroline Organizations
To find out more details about Progent's short-term supplemental staffing services for Charlotte, North Caroline organizations, call 800-993-9400 or visit Contact Progent.