Besides providing rapid access to top-tier network professionals and subject matter experts (SMEs) to assist Charlotte, North Caroline companies to resolve discrete IT problems or strategic projects, Progent can provide short-term supplemental staffing to deal with more broadly defined assistance like PC help, IT administration, and Call Center services. On-demand staffing can help businesses to deal with expected or unexpected peaks in the need for IT personnel, which may result from scenarios such as mergers and acquisitions, site moves, platform upgrades, business process changes like work-from-home, disaster response, seasonal variations, or new regulations. Short-term IT staff augmentation can also cover gaps resulting from the absence of in-house staff members because of vacations, illness, termination, or other reasons.

Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term staff augmentation services offer organizations the versatility to react to surges in demand for IT services without dealing with the costs and hassle that come with reviewing and recruiting reliable IT help and without the risk of adding to your in-house staff size.

Important aspects of Progent's short-term supplemental staffing services include:

  • Fast availability of reliable network professionals
  • Easy initiation, cessation, and resumption of services
  • Transparent extension of your in-house IT team
  • Comprehensive reporting of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled promptly
  • Strong working relationship with a top-level, full-spectrum source for network expertise
Progent's Co-managed Help Desk Program
Progent's shared Call Center service is a specialized on-going staff expansion option that allows IT groups to share the responsibilities of Help Desk Call Center support seamlessly between their in-house IT personnel and Progent's nationwide pool of IT support specialists. Acting as a transparent extension of your in-house Help Desk, Progent's co-managed Call Center service is a joint support alternative powered by the leading shared professional services (PSA) platform for streamlining, service requests, generating tickets, assigning responsibility, monitoring responses, and generating management reports.

Why Choose Progent?
Progent has 20 years of experience delivering online and on-premises network expertise for organizations throughout the United States. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.

Progent's Areas of Expertise for Charlotte, North Caroline Companies
Progent's veteran roster of certified engineers can provide Charlotte, North Caroline businesses a wide range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service firms include:

Contact Progent for Short-Term IT Staffing for Charlotte, North Caroline Businesses
To learn more about Progent's temporary supplemental staffing services for Charlotte, North Caroline organizations, call 800-993-9400 or visit Contact Progent.