In addition to providing rapid access to top-tier IT professionals and subject matter experts (SMEs) to assist Charlotte, North Caroline companies to resolve specific technical issues or strategic projects, Progent can provide short-term supplemental staffing to deliver more broadly defined services such as desktop help, network administration, and Help Desk call center services. Temporary staffing can help businesses to deal with expected or surprise surges in demand for IT personnel, which may be caused by scenarios such as company mergers, site moves, platform migration, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Temporary IT staff augmentation can also fill gaps left by the absence of full-time staff members because of scheduled vacations, illness, termination, etc.
Benefits of Progent's Short-Term IT Staffing Services
Progent's temporary supplemental staffing services give organizations the flexibility to respond to increases in requirements for IT services without being saddled with the expense and delays that come with identifying and hiring professional IT personnel and without the burden of adding to your permanent staff size.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Service
- Rapid access to proven IT pros
- Simple initiation, cessation, and resumption of services
- Transparent extension of your full-time IT staff
- Full reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
- Close working relationship with a top-level, full-spectrum resource for network expertise
Progent's shared Help Desk service is a specialized flexible staff augmentation option that enables IT organizations to divide the work of Call Center support seamlessly between their full-time IT personnel and Progent's nationwide pool of IT support specialists. Acting as a seamless extension of your full-time Call Center, Progent's shared Call Center service is a joint support solution powered by the leading shared professional services (PSA) tool for managing, service calls, ticketing, assigning ownership, tracking progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience providing remote and onsite network expertise for organizations of all sizes throughout the U.S. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Charlotte, North Caroline Companies
Progent's seasoned team of certified engineers offers Charlotte, North Caroline businesses a wide array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service providers include:
Contact Progent for Temporary Staff Augmentation for Charlotte, North Caroline Businesses
To learn more about Progent's temporary supplemental staffing services for Charlotte, North Caroline businesses, call 800-993-9400 or visit Contact Progent.