Besides providing fast contact with high-level network consultants and subject matter experts to help Charlotte, North Caroline companies to resolve discrete IT issues or longer-term initiatives, Progent offers short-term staff augmentation to deliver more broadly defined services such as PC support, IT management, and Call Center response. Short-term staffing makes it possible for businesses to deal with expected or unplanned surges in the need for network services, which may be caused by situations such as mergers and acquisitions, site moves, platform migration, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Short-term supplemental staffing can also fill gaps left by the loss of in-house staff members because of vacations, illness, resignation, etc.
Benefits of Progent's Temporary IT Staffing Program
Progent's temporary staff augmentation services offer businesses the ability to respond to surges in requirements for IT services without being saddled with the expense and hassle associated with identifying and recruiting appropriate IT personnel and without the risk of adding to your full-time head count.
Important features of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Call Center Service
- Fast access to seasoned IT pros
- Easy engagement, termination, and re-engagement of services
- Transparent augmentation of your full-time network support staff
- Full documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
- Strong relationship with a world-class, full-spectrum source for network support
Progent's shared Call Center program is a proven flexible staff expansion alternative that enables IT organizations to share the work of Help Desk Call Center support transparently between their full-time network staff and Progent's extensive team of IT support experts. Acting as a seamless extension of your in-house Help Desk, Progent's shared Help Desk Call Center service is a joint support alternative powered by the industry's leading group PSA tool for streamlining, service calls, generating tickets, assigning responsibility, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and on-premises IT expertise for organizations of all sizes throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Charlotte, North Caroline Organizations
Progent's seasoned team of certified engineers can deliver Charlotte, North Caroline organizations a broad range of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term Staff Augmentation for Charlotte, North Caroline Companies
To learn more about Progent's temporary staff augmentation services for Charlotte, North Caroline organizations, call 800-993-9400 or visit Contact Progent.