Besides providing fast contact with top-tier network consultants and subject matter experts (SBEs) to help Charlotte, North Caroline organizations to resolve discrete IT issues or longer-term initiatives, Progent offers temporary staffing to deal with more broadly defined assistance like PC help, IT management, and Help Desk call center services. On-demand staffing can help businesses to deal with expected or unexpected increases in demand for network services, which may result from scenarios like mergers and acquisitions, data center relocation, platform migration, paradigm shifts like telecommuting, disaster response, busy seasons, or regulatory mandates. Short-term IT staff augmentation can also cover gaps caused by the loss of in-house staff members because of scheduled vacations, illness, termination, etc.
Advantages of Progent's Temporary Staff Augmentation Program
Progent's short-term supplemental staffing services give businesses the ability to respond to surges in requirements for network services without dealing with the costs and delays associated with vetting and recruiting professional IT help and without the risk of adding to your full-time staff size.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Fast availability of seasoned IT pros
- Easy engagement, termination, and resumption of services
- Transparent augmentation of your in-house network support staff
- Comprehensive reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved promptly
- Strong working relationship with a world-class, full-service resource for IT support
Progent's shared Call Center service is a proven on-going staff augmentation option that enables IT groups to divide the responsibilities of Call Center support seamlessly between their full-time IT staff and Progent's nationwide pool of technical support experts. Acting as a seamless supplement of your in-house Help Desk, Progent's co-managed Call Center service is a joint service solution powered by the industry's leading shared professional services tool for streamlining, service calls, ticketing, assigning ownership, tracking responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of background delivering online and onsite IT services for organizations throughout the United States. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.
Progent's Practice Areas for Charlotte, North Caroline Organizations
Progent's seasoned team of certified consultants offers Charlotte, North Caroline companies a broad range of online consulting and debugging services. Practice areas offered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term IT Staffing for Charlotte, North Caroline Companies
To learn more about Progent's short-term staffing services for Charlotte, North Caroline companies, call 800-993-9400 or visit Contact Progent.