Besides offering rapid contact with high-level IT professionals and subject matter experts to help Charlotte, North Caroline businesses to resolve specific IT issues or longer-term projects, Progent offers temporary staffing to deal with more broadly defined assistance like desktop support, IT management, and Help Desk call center services. Short-term staffing can help businesses to deal with anticipated or unexpected peaks in demand for network services, which may result from situations such as mergers and acquisitions, site relocation, platform upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or regulatory mandates. Short-term IT staff augmentation can also cover gaps left by the loss of in-house staff members due to vacations, health issues, resignation, or other reasons.
Advantages of Progent's Short-Term Staffing Services
Progent's temporary staffing services offer businesses the versatility to react to surges in demand for IT services without dealing with the expense and hassle that come with vetting and recruiting professional IT help and without the risk of adding to your permanent head count.
Key features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Center Service
- Fast availability of proven IT pros
- Easy initiation, cessation, and resumption of services
- Transparent extension of your full-time IT staff
- Comprehensive reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled fast
- Strong working relationship with a world-class, full-service resource for network expertise
Progent's co-managed Call Center service is a specialized on-going staff expansion option that allows IT groups to share the responsibilities of Help Desk support seamlessly between their internal network staff and Progent's extensive pool of IT support experts. Working as a seamless extension of your full-time Help Desk, Progent's co-managed Help Desk program is a collaborative support alternative based on by the leading group PSA tool for streamlining, service requests, ticketing, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and onsite network services for businesses throughout the U.S. Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Charlotte, North Caroline Organizations
Progent's nationwide team of certified consultants and technical experts can provide Charlotte, North Caroline companies a broad array of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service organizations include:
Contact Progent for Temporary Staffing Services for Charlotte, North Caroline Companies
To find out more about Progent's short-term supplemental staffing services for Charlotte, North Caroline companies, call 800-993-9400 or visit Contact Progent.