Charlotte Specialists
Supplemetary IT Staffing for Computer Support Organizations
Besides providing fast contact with high-level network consultants and subject matter experts to help Charlotte, North Caroline companies to resolve discrete IT issues or longer-term initiatives, Progent offers short-term staff augmentation to deliver more broadly defined services such as PC support, IT management, and Call Center response. Short-term staffing makes it possible for businesses to deal with expected or unplanned surges in the need for network services, which may be caused by situations such as mergers and acquisitions, site moves, platform migration, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Short-term supplemental staffing can also fill gaps left by the loss of in-house staff members because of vacations, illness, resignation, etc.
Benefits of Progent's Temporary IT Staffing Program Progent's temporary staff augmentation services offer businesses the ability to respond to surges in requirements for IT services without being saddled with the expense and hassle associated with identifying and recruiting appropriate IT personnel and without the risk of adding to your full-time head count.
Important features of Progent's temporary staff augmentation services include:
- Fast access to seasoned IT pros
- Easy engagement, termination, and re-engagement of services
- Transparent augmentation of your full-time network support staff
- Full documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
- Strong relationship with a world-class, full-spectrum source for network support
Progent's shared Call Center program is a proven flexible staff expansion alternative that enables IT organizations to share the work of Help Desk Call Center support transparently between their full-time network staff and Progent's extensive team of IT support experts. Acting as a seamless extension of your in-house Help Desk, Progent's shared Help Desk Call Center service is a joint support alternative powered by the industry's leading group PSA tool for streamlining, service calls, generating tickets, assigning responsibility, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and on-premises IT expertise for organizations of all sizes throughout the U.S. Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Charlotte, North Caroline Organizations
Progent's seasoned team of certified engineers can deliver Charlotte, North Caroline organizations a broad range of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure AD Design
- Office 365 Integration
- Microsoft Dynamics GP (Great Plains) Reporting
- Azure, AWS, Google Cloud Platform
- Remote Network Technical Support
- Telecommuter Integration
- Cisco Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Consultants
- Security and Compliance Monitoring
- Disaster Recovery Planning
- Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Support Services
- Colocation Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Expertise
- Virtualization Automation
- Windows Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- iPhone and Android Integration
- Apple iPhone Integration
- Android Smartphone Support
- Ransomware Defense and Recovery
- Backup/Restore Consulting
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Setup
- Wi-Fi Site Surveys
Contact Progent for Short-Term Staff Augmentation for Charlotte, North Caroline Companies
To learn more about Progent's temporary staff augmentation services for Charlotte, North Caroline organizations, call
An index of content::
Emergency Wireless Technical Support Services
Proxim Consulting Services
Progent’s wireless consultants can help small companies plan, select, test, configure and maintain protected building-to-building wireless bridges that integrate seamlessly into your IT network while offering a degree of protection that equals or excels wired connections. Progent provides experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can help you select and install the wireless link solutions that fit best with your business requirements.
Cloud Protection for Email Engineers
Cloud-managed Email Security Engineers
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.
Fault Tolerant Inter-office Network Professionals
Consultant Automatic Failover
Progent’s high availability interoffice connectivity and 24x7 network connection consultants can help small businesses create fault tolerant Interoffice connectivity via redundant system architectures featuring transparent failover. Progent’s CCIE engineers can plan and deploy fault tolerant Inter-office networks based on zero-downtime EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over can provide affordable non-stop interoffice networking.
Microsoft CRM Support
Microsoft Dynamics CRM IT Consultants
Microsoft Dynamics Customer Relationship Management helps mid-market companies build profitable client relationships. Integrated Sales and Customer Service components allow employees to share information to help improve selling success and offer consistent, efficient customer service. Progent can set up the optimal server and communications environment, including mobile wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MS CRM professional who can help you integrate Microsoft Dynamics CRM with your sales or customer service databases.
After Hours IT Outsourcing Model White Papers
IT Outsourcing Advantages Whitepaper
Progent’s IT outsourcing packages provide economical network support for medium-size corporations. Whether it includes planning network infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your network, or building a web-based eCommerce solution, outsourcing your IT technical services can reduce expenses and minimize risks, permitting IT support expenses to increase in a more moderate and manageable fashion than is possible by assembling a bulky, knowledgeable internal network support staff. Progent’s Outsourcing White Paper and flyers tell you how Progent can help you create a secure and highly available system architecture for your vital Windows-powered business software such as Windows 2008, Exchange Server, and Microsoft SQL Server 2008.
Engineer CRISC Risk and Information Systems Control
CRISC Certified Risk and Information Systems Control Consulting
Progent can provide the services of a CRISC-certified risk management expert to assist your company to design and deploy an enterprise risk management strategy based on leading practices identified by CRISC and crafted to match your organization's risk appetite, business goals, and budgetary guidelines.
Top Internet Data Center Integration
Collocation Migration Technical Support
Colocation data centers allow companies to share enterprise-class facilities for housing network hardware that supports mission-critical applications and services. Progent's Microsoft and Cisco premier consultants can assist your company with all facets of your colocation program including selecting and moving to a colo site, designing system topology, specifying required equipment, on-premises and on-line troubleshooting, establishing remote network management, and education your IT personnel.
Urgent Technology Consulting Services Windows 2012 Cluster Server
Windows Server 2012 Failover Cluster Consulting
Progent's certified failover clustering experts can assist you to assess the benefits of utilizing Microsoft Windows Server 2012 failover clustering technology to create a powerful high-availability/disaster recovery solution, assist you to plan and install a Windows Server 2012 system, provide online and on-premises consulting services and engineering support for failover clusters that include physical servers or virtual machines, and help you to streamline the administration of failover clusters.
SCCM Azure Integration Technology Consulting Services
SCCM Boundary Groups Remote Consulting
Configuration Manager automates software deployment at scale, streamlines security and compliance settings control, keeps track of network assets, guards against company data leakage, performs network health reporting, allows secure self service, and delivers a common control mechanism for administering mixed-operating system networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Azure cloud integration experts can help you with any facet of planning, installing, operating and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid networks.
Help and Support SCCM 2016 and Exchange 2016
Top SCCM 2016 Hybrid Integration Technology Consulting Services
Configuration Manager 2016 automates application and device provisioning and updating, centralizes compliance settings management, keeps track of network assets, guards against company data leakage, performs network health reporting, allows secure end-user self service, and delivers a common control mechanism for administering multi-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud integration experts can assist your organization with any facet of designing, implementing, using and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid networks.
Telecommuter Solutions Technical Consultant
Online Support Teleworker Integration
Progent has 20 years of background helping small and mid-size businesses to design, implement, tune, administer, and troubleshoot IT networks that incorporate an at-home workforce.
SCCM 2016 Hybrid Integration Support and Setup
SCCM 2016 MAM On-site Support
System Center Configuration Manager 2016 automates application and device provisioning at scale, simplifies compliance settings management, keeps track of network resources, guards against company data leakage, performs network health reporting, allows safe self service, and offers a common control mechanism for managing multi-OS networks running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration specialists can assist your organization with any facet of planning, implementing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.
FRx Report Integration Firm
Custom Software Design Firms
For custom application creation, Progent can supply software design consultants to write business applications in areas such as eCommerce, web development, Microsoft Dynamics products including Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progent’s consultants can use Microsoft IIS to create custom eCommerce applications powered by Microsoft ASP.NET. Also, Progent can provide experts in a wide range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
SharePoint Server and Mac Configuration
Office for Mac Outsourcing
Microsoft Office for Mac allows Apple Macintosh users to run the world's most familiar business programs. Progent's Apple-certified Mac consultants can help you set up Mac Office on a mixed-platform network combining Apple OS X and Windows-powered computers so that Mac users can access the new features in Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with colleagues who use Windows. Progent's engineers have expertise with both Apple Macintosh and Windows platforms and can support networks that mix Apple Macintosh with Windows computers with complete resource sharing, or networks which intentionally limit collaboration between Apple Mac and Windows systems.
Expert Microsoft Certified Exchange 2007 Professional
Exchange 2007 Server Specialist
Progent's expert consultants can show you how to design and implement an efficient in-place Exchange Server 2007 upgrade plan that minimizes productivity downtime, simplifies ongoing support requirements, and makes your Exchange Server 2007 easy to administer. For complicated multi-server or multi-location migrations, Progent has the experience to complete your project quickly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the configuration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging implementations based on Exchange Server 2007.
Phone Support Missouri
Rhode Island Small Office Computer Consulting
Progent’s Technical Response Center provides low-cost nationwide after-hours remote help for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service experts provide extended hours phone help and remote secure computer access to isolate and repair technical problems rapidly and economically.
Remote Employees VoIP Computer Consulting
Work at Home IP Voice Support and Setup
Progent can help small and medium-size organizations to deploy IP voice solutions to provide their at-home workers the advantage of transparent extensions of the corporate phone system.
Herakles/QTS Test Lab Consultants
After Hours network evaluation Lab Engineer
The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for testing mission-critical applications, developing cost-effective migration methodologies, evaluating and tuning performance, designing or verifying disaster recovery solutions, mitigating compatibility problems, and building training systems for new products and technologies. For Progent clients who lack sufficient internal resources to configure proper test systems, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep vital IT initiatives on schedule.
Les Kent has a 35-year track record of successful technology integration, executive management, sales, and operations. He has demonstrated a knack for creating elegant IT solutions while working as a network architect, software developer, project manager, deployment expert, and troubleshooter for small businesses, new ventures, and major corporations.
County Government Cisco Professional
Expert Microsoft Certified City Government Exchange Engineer
Progent has extensive experience providing a broad range of remote IT consulting and urgent troubleshooting services to local governments and schools throughout the U.S. Progent is one of the industry’s pioneers in providing expert online IT support and has delivered network support to organizations in every state. Online support saves travel costs and resolves issues more quickly than onsite service calls.
Great Plains Professionals
Dynamics GP Accounting Support Outsourcing
Key features of Dynamics GP/Great Plains accounting include a modular design that allows you to buy only the functionality you require, a standards-based foundation based on Microsoft technologies to secure your investment and provide a highly integrated environment, advanced reporting capabilities that allow you to monitor all activities, income and expenses and sales trends, integration with Microsoft Office to speed access to corporate information, the ability to process data from almost any db software or workstation software into Microsoft Dynamics GP, plus an open design that makes it easy to develop custom applications. Progent can help you set up and maintain a reliable, secure server and communications network to support Dynamics GP, and can provide expert GP/Great Plains support professionals to help you convert the powerful features of Microsoft Dynamics GP/Great Plains accounting into a productive business management solution.
Microsoft Exchange 2016 Upgrade Planning Consulting
Exchange Server 2016 Migration Remote Support Services
Progent can assist your business in any and all phases of your migration to Microsoft Exchange 2016 such as designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; specifying storage capacity required for your VMs, mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.
