In addition to offering fast access to top-tier IT consultants and subject matter experts (SBEs) to assist Charlotte, North Caroline businesses to resolve discrete IT problems or longer-term initiatives, Progent offers temporary staff augmentation to deliver more broadly defined services like PC help, network administration, and Help Desk services. On-demand staffing can help businesses to deal with anticipated or unexpected surges in the need for network services, which may be caused by situations like mergers and acquisitions, data center moves, technology upgrades, business process changes like telecommuting, disaster response, seasonal variations, or new regulations. Temporary IT staff augmentation can also cover gaps resulting from the absence of in-house IT personnel due to vacations, health issues, termination, etc.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's temporary supplemental staffing services give organizations the flexibility to respond to surges in requirements for IT services without dealing with the costs and hassle associated with vetting and hiring reliable technical personnel and without the risk of adding to your permanent head count.
Important features of Progent's temporary staff augmentation services include:
Progent's Shared Center Program
- Fast availability of proven network professionals
- Simple engagement, cessation, and re-engagement of services
- Seamless augmentation of your full-time IT team
- Full documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
- Close relationship with a top-level, full-service source for network expertise
Progent's co-managed Help Desk service is a specialized on-going staff expansion option that enables IT organizations to share the responsibilities of Call Center support seamlessly between their internal network staff and Progent's extensive pool of IT support specialists. Working as a seamless extension of your in-house Call Center, Progent's shared Help Desk program is a joint support alternative based on by the leading group PSA platform for streamlining, service calls, generating tickets, assigning ownership, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and on-premises network expertise for organizations throughout the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Charlotte, North Caroline Businesses
Progent's seasoned team of certified engineers can provide Charlotte, North Caroline businesses a broad array of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:
Contact Progent for Short-Term Staff Augmentation for Charlotte, North Caroline Organizations
To find out more about Progent's short-term staffing services for Charlotte, North Caroline companies, call 800-993-9400 or visit Contact Progent.