In addition to offering rapid access to high-level IT consultants and subject matter experts (SMEs) to help Charlotte, North Caroline companies with discrete IT problems or strategic initiatives, Progent offers short-term staff augmentation to deal with more generalized assistance like desktop help, IT management, and Call Center services. Short-term staffing makes it possible for businesses to deal with expected or unplanned surges in demand for IT personnel, which may result from situations like mergers and acquisitions, data center relocation, technology migration, paradigm shifts like telecommuting, disaster response, busy seasons, or new compliance requirements. Temporary supplemental staffing can also fill voids resulting from the loss of in-house staff members because of scheduled vacations, illness, termination, etc.

Benefits of Progent's Temporary Staffing Services
Progent's short-term staff augmentation services give organizations the versatility to react to surges in requirements for IT personnel without dealing with the expense and delays associated with identifying and hiring reliable technical personnel and without the risk of adding to your in-house staff size.

Important features of Progent's temporary supplemental staffing services include:

  • Fast access to seasoned IT professionals
  • Easy initiation, cessation, and re-engagement of services
  • Transparent extension of your in-house network support team
  • Comprehensive reporting of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
  • Close relationship with a top-level, full-service source for network expertise
Progent's Co-managed Help Desk Program
Progent's shared Help Desk service is a proven flexible staff augmentation option that enables IT groups to share the responsibilities of Help Desk support transparently between their in-house network staff and Progent's nationwide pool of IT support experts. Working as a transparent supplement of your in-house Call Center, Progent's shared Help Desk program is a joint support solution based on by the industry's leading group professional services platform for managing, service calls, ticketing, assigning ownership, tracking responses, and producing documentation.

Why Choose Progent?
Progent has two decades of background delivering remote and on-premises IT expertise for organizations of all sizes throughout the United States. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's industry certifications.

Progent's Practice Areas for Charlotte, North Caroline Organizations
Progent's nationwide team of certified engineers can provide Charlotte, North Caroline organizations a wide array of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:

Contact Progent for Short-Term Staffing Services for Charlotte, North Caroline Businesses
To learn more details about Progent's temporary staffing services for Charlotte, North Caroline organizations, call 800-993-9400 or visit Contact Progent.