For small businesses in Charlotte North Carolina, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to resolve most network problems quickly. Efficient support reduces direct costs because service calls take up fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your office. Your organization saves additionally in incidental costs by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for online help is structured to get the most out of your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the services that you actually get. In contrast to typical online support firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from situations where fast repairs manage to turn into large invoices. Progent's penchant for solving technical issues quickly results in your business saving money.
Progent's Remote Service Tools
Over time, Progent has refined an arsenal of customized technologies and proven processes which allow the maximum degree of efficiency for remote engineering help and repair for small and midsize business IT networks. Progent offers secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to access your network without compromising network security.
Progent's sophisticated technical support database application maintains thorough documentation for the service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of assistance rendered to every client by every engineer. This history of anomalies and resolutions is stored as a readily retrievable internal database that enables Progent's remote support experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft make available additional extensive technical support databases and permit fast access to vendors' internal product engineers so Progent's remote consulting experts can arrive at the most efficient solutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Charlotte North Carolina or to find out additional information about Progent's phone support options, contact Progent at
Phone-based Technical Services Available from Progent
Progent's remote network support professionals offer advanced credentials in an extensive set of technologies. This breadth of technical skills allows Progent's engineers to handle virtually any emergency likely to take place in a small or midsize business network. Certificates held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To support companies with multi-operating system networks, Progent also offers the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to small businesses in Charlotte include:
Progent's UNIX/Linux support engineers can provide urgent phone-based help for resolving problems within UNIX/Linux systems based on popular versions of UNIX including:
Progent also offers a full range of online desktop support such as Windows 7 integration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting services can support you in establishing an effective new Help Desk Call Center or revamping your existing one, identifying or enhancing Help Desk Call Center application software to address the particular requirements of your company, or providing occasional phone support staff to work with your existing Help Desk Call Center team to deal with unusually busy scenarios such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals provides your customers in Charlotte North Carolina immediate assistance from a dependable support group with years of background delivering telephone-based help and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk perception as a crucial contributor to business productivity, and Progent's target is to fix and not just report technical issues.
Progent's Apple Mac consultants can promote the artistic elements of Apple Mac computing by providing remote consulting services and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio or video or building an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide businesses in Charlotte North Carolina remote network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your computer maintenance is proactive and automated. By exposing looming trouble spots before they grow into crashes, proactive monitoring can minimize stressful and expensive service crises. Progent can also utilize network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that support a combination of OS platforms.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
City | Address | Phone | Link |
Charlotte | 101 S Tryon Street Charlotte, NC 28280 United States |
(704) 886-2333 | Charlotte Network Support Services |
Durham | 1101 Slater Rd Durham, NC 27703 United States |
(919) 680-1400 | Durham Network Support Services |
Greensboro | 806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States |
(336) 510-0330 | Greensboro Network Support Services |
Raleigh | 4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States |
(984) 206-8441 | Raleigh Network Support Services |
Winston-Salem | 301 N Main St, #2400 Winston-Salem, NC 27101 United States |
(336) 793-9929 | Winston-Salem Network Support Services |