For small companies in Charlotte North Carolina, Progent offers support for networks based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity planning.
Progent's online support services offer exceptional value because they are equipped with the practical experience and the advanced tools to solve the majority of network problems rapidly. This reduces immediate expenses because service calls take up fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves even more in indirect costs by reducing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike many remote service firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at dealing with problems efficiently results in your company conserving money.
Progent's Remote Support Tools
Over the years, Progent has refined an arsenal of optimized tools and field-proven methodologies that allow the highest level of efficiency for remote help and troubleshooting for small business IT networks. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's online support team to interface to your company's network without compromising corporate security.
Progent's advanced customer support database system maintains thorough records of all service that Progent's customers have been provided. Progent's staff consultants have access to the details of all help provided to every Progent client by any engineer. This archive of trouble tickets and responses is structured as an easily retrievable internal database that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft permit access to other extensive technical knowledge bases and permit quick access to manufacturers' in-house support staff so Progent's online service specialists can determine the best resolutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Charlotte North Carolina or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's phone-based technical support engineers possess credentials in an extensive set of products and technologies. This broad scope of IT skills permits Progent's consultants to manage almost any problem likely to take place in a small or midsize company network. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To support businesses with multi-OS networks, Progent also offers the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services provided by Progent to small businesses in Charlotte include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a broad array of computer technology including network infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's group-oriented approach to solving technical issues enables quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent online assistance for diagnosing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for network professionals, and indicates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs can deal with even the most difficult problems occurring in network infrastructure design, installation, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs are an exceptional cost-effectiveness because their depth of expertise permits them to resolve the most difficult problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service firms make CCIEs available to support small and medium sized companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can receive urgent help for serious network infrastructure issues that are crippling business productivity but are not within the scope of your ordinary IT support providers. Progent's Cisco-qualified CCIE support experts can communicate with your computer system using advanced on-line troubleshooting technology to perform quick, secure, and economical analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Certified MS Windows Expertise
Progent's Microsoft-expert online service experts offer computer system repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to clean up rapidly following a serious breach. Security solutions offered by Progent cover thorough network security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast cleanup after malicious attacks; configuring firewalls; establishing secure architectures for remote and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent can provide the skills of seasoned online consulting professionals for special projects that small businesses frequently need. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Charlotte North Carolina Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center programs for small and midsize businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are ideal for smaller organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who need fast access to a dependable Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk or revamping your existing organization, evaluating or enhancing Call Center application software to meet the special needs of your corporation, or providing occasional online personnel to supplement your existing Help Desk team during demanding scenarios like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk staff of veteran network experts offers your customers in Charlotte North Carolina rapid communication with an effective support group with substantial background offering telephone-based support and online repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a key driver of business productivity, and Progent's aim is to fix rather than merely track IT problems.
Applications Services: Education, Development, and Integration
Progent's Applications Consulting staff offers remote and in-depth engineering support and training in key business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft business applications including Microsoft CRM, Project, MS Office Word, and Microsoft Excel. To read more information on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac consultants can support the artistic elements of Apple Mac computing by delivering phone-based help services and training in imaging, audio, and motion video. Progent's consultants can provide help in a range of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs like scanning or digitizing audio or video or putting together an audio/video production studio.
Online Network Monitoring Services
Progent offers businesses in Charlotte North Carolina remote network and server monitoring services powered by Microsoft Operations Manager network monitoring, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By detecting potential trouble spots before they evolve into downtime, system monitoring can head off stressful and expensive information system breakdowns. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks that incorporate a variety of OS platforms.
To get in touch with Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State