For small companies in Charlotte or anywhere in North Carolina, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online support engineers represent exceptional value because they have the real-world background and the sophisticated technology to resolve the majority of network problems rapidly. This lowers immediate costs since service calls require a smaller number of billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for online support is structured to maximize the impact of your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical remote support companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid situations where speedy. minor repairs somehow turn into big invoices. Progent's penchant for dealing with problems efficiently results in your business conserving cash.
Progent's Remote Service Technologies
Over the years, Progent has developed a collection of optimized tools and field-proven methodologies which promote the maximum level of effectiveness for remote consulting and troubleshooting for small company information systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to access your company's network without violating network security.
Progent's highly evolved service database system stores detailed records of all support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of support delivered to each Progent customer by every Progent consultant. This history of problems and resolutions is structured as a readily retrievable support database that enables Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft permit access to other massive support knowledge bases and allow quick access to manufacturers' internal support staff so Progent's remote service specialists are able to come up with the most efficient resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Charlotte or anywhere in North Carolina or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's phone-based support professionals offer certified skills in a comprehensive set of technologies. This broad scope of technical skills enables Progent's engineers to handle practically any emergency that may occur in a small company information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Professional.
To help clients with mixed-operating system environments, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services available from Progent to companies in Charlotte and throughout the state of North Carolina include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services cover a broad array of computer technology including system architecture, messaging systems, system and operational security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and easy management, and migration from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based help for diagnosing anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the highest recognition for networking engineers, and certifies an individual's networking skills at the expert level. Cisco qualified CCIEs can handle even the most intractable problems surrounding network design, installation, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs represent an excellent value since their broad expertise enables them to find solutions for even the most complex problems quickly. In common instances, less seasoned consultants can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few service organizations make Cisco CCIEs accessible to help small and medium sized companies. Progent offers quick telephone contact with a CCIE so your company can get timely help for severe network infrastructure issues that are hurting business efficiency but are not within the scope of your ordinary network service providers. Progent's CCIE support experts can interface to your environment using advanced remote troubleshooting technology to perform quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading selection of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network products.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support experts offer network problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 design and integration,
Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of online PC desktop support services such as Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of system protection solutions to enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your company to recuperate quickly following a damaging breach. Security support services offered by Progent include: in depth network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; integrating firewalls; designing secure architectures for remote and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help businesses of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of seasoned remote consulting professionals for contract projects that small businesses often request. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows clients to complete critical projects economically and on time. Progent's special online engineering services include:
How Your Charlotte Company Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk service options for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center support services are intended for smaller companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who want fast communication with a dependable Help Desk Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or revamping your existing organization, identifying or customizing Help Desk Call Center application software to handle the special needs of your corporation, or providing temporary online staff to supplement your existing Call Center team to deal with demanding situations such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk staff of veteran information technology professionals gives your customers in Charlotte or anywhere in the state of North Carolina instant assistance from a dependable support resource with substantial experience delivering phone support and remote diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center recognition as a key enabler of company productivity, and Progent's intent is to solve rather than just track IT issues.
Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides online advanced engineering support and training in special application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To read more concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac experts can promote the creative elements of Apple Mac systems by providing remote consulting services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or putting together an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Charlotte, or anywhere in the state of North Carolina, online network monitoring support centered around Microsoft Operations Manager network monitoring, customized by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By anticipating looming problems before they evolve into network outages, system monitoring can head off stressful and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments powered by a variety of OS platforms.
To contact Progent about urgent remote support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina