Immediate Remote Support for Charlotte North Carolina UNIX or Linux NetworksFor small businesses in Charlotte North Carolina, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.

Progent's online technical support services offer excellent value due to the fact that they have the real-world background and the advanced tools to resolve most information system problems quickly. Efficient support reduces direct costs since service calls take up fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.

Progent's pricing model for online help is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you actually get. Unlike typical remote service companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where fast fixes manage to end up as substantial tabs. Progent's skill at handling technical issues quickly results in your company spending less cash.

Progent's Remote Support Tools
Over time, Progent has refined a collection of optimized tools and field-tested methodologies that ensure the highest level of efficiency for remote technical support and troubleshooting for small business IT networks. Progent offers secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to connect to your company's environment without breaching network security.

Progent's advanced technical support database application maintains extensive histories for the support that Progent's customers have received. Progent's team engineers have the benefit of the records of support provided to every Progent client by every consultant. This history of trouble tickets and solutions is structured as an easily exploitable internal database that permits Progent's online support experts to share their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available other vast support knowledge bases and permit fast access to vendors' internal support staff so Progent's online consulting experts are able to determine the best resolutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Charlotte North Carolina or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.

Phone-based Technical Support Services Offered Progent
Progent's online network support experts possess advanced credentials in a comprehensive array of technologies. This breadth of IT skills allows Progent's consultants to tackle virtually any crisis that may take place in a small company network. Credentials held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.

To provide assistance to customers with multi-OS networks, Progent also offers the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Phone-based support provided by Progent to clients in Charlotte include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad range of information technology including network architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX and Linux consultants can provide emergency online assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by leading versions of UNIX including:

    Important Linux variants for which Progent can provide expert support include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Charlotte North CarolinaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and certifies a person's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most stubborn challenges associated with network infrastructure planning, deployment, administration, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or identifying software updates. CCIEs offer exceptional value since their broad experience allows them to resolve even the most intractable problems quickly. In many cases, less experienced engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Few support providers make Cisco CCIEs available to help small and medium sized businesses. Progent offers fast phone contact with a Cisco authorized CCIE so you can get timely support for serious network problems that are lowering business efficiency but are outside the scope of your local IT support providers. Progent's CCIE engineers can interface to your network by means of the latest on-line troubleshooting technology to perform fast, safe, and affordable analysis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's top-selling selection of connectivity products including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN solutions.

  • Authorized MS Windows Support
    Microsoft Windows Experts for Charlotte North CarolinaProgent's Microsoft-certified online support professionals can deliver network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a broad variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration expertise, SharePoint Server 2019 planning and deployment, Microsoft Teams consulting, Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a wide array of remote PC desktop services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified System Security Engineers
    CISSP Premier Network Security Specialists for Charlotte North CarolinaProgent's certified CISM and CISSP security consultants offer a variety of system protection services to enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to recuperate quickly after a serious breach. Security solutions offered by Progent cover thorough security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious attacks; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote support services to help organizations of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize local resources along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration services that include Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract projects that small companies frequently need. Billing charges for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Expertise
    Progent's Help Desk service offerings for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are designed for small businesses who lack the budget to support an in-house Call Center but who need quick response from an effective Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk Call Center or enhancing your current one, evaluating or customizing Help Desk Call Center software to meet the special demands of your company, or adding temporary phone support personnel to work with your existing Call Center group to handle high-demand situations like software migrations, major upgrades, or installing brand new business software.

    Progent's Call Center staff of veteran information technology professionals gives your workers in Charlotte North Carolina quick assistance from a dependable technical support group with years of background providing phone support and online troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's policy is to resolve instead of just track IT problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Team provides online professional engineering expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft Office Excel. To find out more on Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Mac consultants can support the artistic aspect of Macintosh environments by delivering remote help services and training in graphics, audio, and motion video. Progent's consultants offer assistance in a range of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio/video or putting together an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent offers businesses in Charlotte North Carolina online network and server monitoring support centered around Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your IT maintenance is proactive and automated. By anticipating possible trouble spots before they evolve into downtime, automated monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments powered by a mix of platforms.

How Your Charlotte North Carolina Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology by SentinelOne to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats.

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  • Network Consulting Shared Service Desk 24 Hour Supplemental Support Desk Online Help

  • Emergency Windows Server 2012 R2 Configuration Manager Consultant
    Top Windows Server 2012 R2 Active Directory Consulting

    Progent's Microsoft-certified consultants can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create test environments and migration strategies, optimize your network for local, multi-site, private or public cloud-based, and hybrid environments, train your IT support staff, create a corporate-wide security plan, automate IT administration, help with creating applications, and build and test a disaster recovery/business continuity plan.

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    Progent's data protection experts can assist you to design, implement and troubleshoot a backup/restore solution based on MSP360 software. MSP360 enables file or image-based backup/restore for VMs and physical machines, works with all popular public clouds, and allows businesses to create a data protection solution with a low RTO and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and management of your backup system to protect against data loss resulting from user mistakes, system errors, malicious insiders, and external attacks such as ransomware.

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    Progent's computer outsourcing support offerings for small companies include planning Windows XP, .NET, and BackOffice systems, coordinating upgrades to XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and on-premises repair, resolving chronic integration problems, and creating a company-wide security strategy. Progent can help you maximize system availability and performance with fault-tolerant configuration, redundant network architecture, and proactive server monitoring. Progent also provides special project help for large-scale migrations and can help with needs assessment, product inventory, BOM production, vendor selection, purchasing coordination, and full documentation. Progent's IT outsourcing help also includes education for office productivity software such as Office XP.

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  • ProSight Next Generation Endpoint Protection Technology Consulting WannaCry ransomware protection and recovery Consultant
  • ProSight Reporting Infrastructure Monitoring Onsite Technical Support Remote Technical Support ProSight Reporting Remote Network Infrastructure Management
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  • Professionals Microsoft Windows 10 ADK Windows 10 Compatibility Testing Outsourcing Technical Support
  • Remote Information Technology Consulting Dynamics GP/Great Plains Dynamics GP Great Plains Software On-site Technical Support
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  • wireless IP phone integration Consulting Services
    Support Services Wi-Fi IP phone integration

    Cisco's wireless VoIP phones are hardened wireless devices designed for workers who are mobile within campus, hospitality, health-care or other environments where IT management requires user endpoints that provide more administrative control, data security and ruggedness than is achievable with the Bring-Your-Own-Device style of workplace communications. Integration of Cisco's wireless VoIP phones usually demands that IT teams configure and optimize numerous key pieces of your wireless infrastructure including wireless access points, routers, Cisco wireless LAN controllers, and management tools. Progent's Cisco-certified consultants offer online and on-premises support to help your organization create and administer a Cisco wireless VoIP phone solution by providing integration services that can range from troubleshooting the configuration of a wireless IP phone or access point to providing project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.

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  • SQL Server 2016 Standard Technology Consulting 24-Hour SQL Server 2016 Application Migration Online Troubleshooting

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    Progent's expert software programmers, relational database architects, and program managers can help enterprise clients to carry out development programs for Microsoft Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include access to veteran program managers for advanced planning and program co-ordination or Progent can help customers plug expertise gaps by offering database designers and software programmers experienced in building RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist clients to integrate SharePoint with additional applications such as Microsoft SQL and Excel to build data-driven intranets and portal sites. Progent also offers expertise with multiple web development technologies and can assist clients to create, enhance, repair, or port web applications to take advantage of the latest advances in web technology.

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  • UNIX Information Technology Consulting
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    If your business runs a Solaris network or a multi-OS IT environment, Progent's CISM and CISSP-premier security specialists can assist your entire enterprise in a wide array of security topics such as security administration procedures, security architecture and models, access control systems and methodology, applications development security, operations security, physical security, telecommunications, infrastructure and Internet security, and disaster recovery preparedness. CISM and ISSAP define the fundamental skills and international standards of performance that information security professionals are required to possess. These accreditations give executive management the assurance that those who have achieved their CISM or CISSP qualification have demonstrated the background and theory to deliver world-class security support and consulting services.

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  • Symantec VPN Cybersecurity Team information Systems Audit Symantec Firewall
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  • Technical Consultant ProSight ECHO Managed Cloud Backup Services ProSight DPS ECHO Cloud Backup Services Specialists
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  • Technology Professional MS Virtual Server Administration Website Microsoft Virtual Server Administration Consultant Services

  • Urgent MSP360 Backup Integration
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    Progent's data protection experts can assist you to design, implement and debug a backup/restore plan based on MSP360 technology. MSP360 enables file/folder or image-based backup/recovery for VMs and physical computers, works with all popular public clouds, and allows you to create a backup solution with a low Recovery Time Objective (RTO) and a granular Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and management of your backup environment to protect against data loss caused by human mistakes, computer glitches, malicious users, and external assaults like ransomware.

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  • Top Microsoft ISA Server Troubleshooting Consultancy ISA Server

  • Microsoft 365 and on-premises Exchange Support Outsourcing
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    Microsoft has made a strong effort to enable seamless hybrid environments that integrate Microsoft 365 and local Exchange systems. This allows you to have certain mailboxes located at your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can assist you with any phase of designing, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver occasional support to help you through stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is successfully completed on time and on budget.

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  • SQL Server Configuration Manager Remote Technical Support
    Microsoft Denali Online Technical Support

    Progent can provide the support of Microsoft-certified engineers as well as seasoned database application developers, database administrators, project managers, network infrastructure engineers, business continuity planning specialists, and security professionals to assist your business to assess the likely benefits of Microsoft SQL Server 2012 for your business, set up pilot systems at your datacenter or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from legacy database solutions, and configure an efficient and safe network infrastructure that helps you realize the full business benefit of SQL Server 2012.

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  • Urgent Expert Microsoft Certified Technical Consultant SCDPM Backup and Restore SCDPM and Windows Server 2012 Integration

  • Integration Firm Power BI and SSRS
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    Progent's Power BI experts can assist your business to design, install, maintain, enhance or troubleshoot your Power BI business analytics solution. Progent's database experts can assist you to prep your source data for Power BI reports and dashboards. Progent can assist you implement and manage an on-premises, cloud, or hybrid network model for Power BI.

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  • VMware VCDX-NV certified Consulting Services Engineer VMware vCloud Suite
  • Voice Over IP Technical Support 24-7 Computer Consultant Cisco VoIP Phones and IM
  • Onsite Technical Support Ubuntu Linux, Solaris, UNIX Mecklenburg County North Carolina, U.S.A.
  • Web Apps for Mac On-site Support After Hours Outsourcing Visual Basic for Applications for Mac
  • Windows 2008 R2 Computer Consulting Windows 2008 R2 IT Consultants
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  • Windows Server 2022 Windows Defender ATP Remote Consulting Windows Server 2022 Clusters Sets IT Consultant
  • Windows, UNIX, Solaris Information Technology Consulting UNIX with Windows Engineer
  • Wireless Technical Support Services Wireless Bridge Onsite Technical Support

  • Microsoft Exchange Server 2010 Upgrade Services
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    Progent can provide comprehensive help for each phase of your Microsoft Exchange Server 2010 upgrade including end-to-end project management, site analysis, project planning, cost estimates of all new software licenses and hardware needed, suggested sourcing, pilot testing at customer location or at Progent's test lab, setting up transitional coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the previous system, and webinar training for customer's IT group and end users.

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