Immediate Remote Consulting for Charlotte North Carolina UNIX, Linux, or Solaris SystemsFor small businesses located in Charlotte North Carolina, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the services of CISSP and CISM-certified security engineers to handle high-level security architecture and business continuity planning.

Progent's remote support engineers offer excellent leverage due to the fact that they have the practical background and the sophisticated technology to resolve most network issues rapidly. This lowers direct costs since solutions require a smaller number of chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company saves even more in incidental costs by reducing or eliminating network outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused management.

Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the services that you receive. In contrast to typical remote support organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid scenarios where fast fixes somehow turn into large tabs. Progent's skill at dealing with technical issues efficiently results in your company conserving cash.

Progent's Remote Service Tools
Over time, Progent has fine tuned a set of customized tools and field-proven methodologies that allow the maximum level of effectiveness for remote consulting and troubleshooting for small and midsize business computer systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to connect to your computer system remotely without compromising network security.

Progent's sophisticated technical support database system includes comprehensive records describing all service that Progent's customers have received. Progent's team consultants have the benefit of the details of support delivered to each Progent customer by any Progent engineer. This archive of issues and repairs is stored as a quickly retrievable proprietary knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's advanced certifications and close associations with important industry leaders including Cisco and Microsoft make available additional massive support databases and permit quick access to manufacturers' in-house support staff with the result that Progent's online consulting specialists can arrive at the most efficient solutions in the least time.

Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Charlotte North Carolina or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.

Online Technical Support Services Offered Progent
Progent's phone-based technical support professionals possess credentials in a comprehensive set of products and technologies. This breadth of capability enables Progent's consultants to handle virtually any crisis that may crop up in a small or midsize business information system. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To help businesses with mixed-platform networks, Progent also offers the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical support services available from Progent to small businesses in Charlotte include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide range of information technology including system infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy management, and migration from legacy applications to current MS Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers service expense.

    Progent's UNIX and Linux consultants can provide urgent remote assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Charlotte North CarolinaThe Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and indicates a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve the most complex problems encountered in network infrastructure planning, integration, management, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs offer exceptional value because their deep experience allows them to fix the most intractable problems quickly. In typical instances, less experienced engineers can struggle for hours or days with identical problems that a CCIE can dispose of in minutes. Few support providers make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent offers fast telephone access to a Cisco authorized CCIE so your company can receive immediate help for complex network infrastructure issues that are lowering business efficiency but are outside the experience of your regular network maintenance personnel. Progent's CCIE consultants can interface to your network via sophisticated on-line troubleshooting technology in order to provide efficient, safe, and affordable analysis and remediation. Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network technology.

  • Certified MS Windows Experts
    Windows Expertise for Charlotte North CarolinaProgent's Microsoft-expert online service experts can provide network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration consulting, SharePoint 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition offers a broad array of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Specialists
    CISSP Certified Network Security Professionals for Charlotte North CarolinaProgent's accredited CISSP and ISSAP network security consultants offer a range of system protection services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your business to recuperate quickly following a serious penetration. Security solutions available from Progent cover thorough network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; installing firewalls; establishing safe architectures for off-site and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote support services to help companies of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine local resources along with public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract projects that small companies frequently request. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:
  • Call Center Services
    Progent's Help Desk Call Center programs for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller businesses who lack the resources to support an internal Help Desk but who require fast response from an effective Help Desk with professional phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk consulting expertise can guide you in building an efficient new Call Center or revamping your existing organization, identifying or modifying Call Center software to handle the unique demands of your company, or providing temporary phone support personnel to work with your existing Help Desk group to deal with high-demand situations like software transitions, mass upgrades, or rolling out new business software.

    Progent's Call Center team of experienced network experts offers your workers in Charlotte North Carolina rapid contact with an effective network service group with substantial experience delivering telephone-based support and remote repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center perception as a solid driver of company success, and Progent's target is to fix and not merely document IT issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group offers remote professional consulting support and training in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Office Excel. To read additional information on Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac professionals can nurture the creative components of Mac systems by offering remote consulting services and education in imaging, sound, and video. Progent's support professionals offer expertise in a range of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as scanning or digitizing audio/video or building an audio/video production facility.

    Online Network Monitoring Services
    Progent offers companies in Charlotte North Carolina online network and server monitoring services based on MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your business so your network support is proactive and automated. By detecting emerging issues before they result in full-scale emergencies, system monitoring can minimize stressful and costly service breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that support a mix of operating systems.

How Your Charlotte North Carolina Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services

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    Progentís IT outsourcing services offer affordable network consulting for medium-size organizations. Whether it involves designing system infrastructure, creating an in-house Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your network, or creating a web-based business application, outsourcing your network technical services can smooth out expenses and eliminate uncertainties, allowing IT support expenses to increase in a more moderate and manageable fashion than is feasible by amassing a bulky, all-purpose in-house IT organization. Progentís Outsourcing White Paper and flyers tell you how Progent can help you create a protected and highly available system foundation for your vital Windows-powered applications including Windows 2008, Exchange Server 2007, and SQL Server 2008.

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    Dynamics Business Central (previously, formerly} called Dynamics NAV and Navision) offers small and midsize businesses a unified soultions for financial management, inventory control, operations control, capacity planning, purchasing, sales, supply chain, and business analytics. Progent's Dynamics 365 Business Central/NAV consultants can assist company to manage your legacy Dynamics NAV environment or upgrade smoothly to a cloud-based, local, or hybrid deployment.

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    Progent's Microsoft-certified consultants can help your organization to maintain System Center 2007 Configuration Manager (SCCM 2007) to simplify administration, improve security, and increase productivity by ensuring that operating systems and applications are always current, tracking licensing, and monitoring usage patterns so you can make smart purchasing decisions. When you are ready to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to plan and implement an efficient migration to System Center 2012 Configuration Manager.

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    Cisco's Catalyst line of wireless controllers streamline the management of Wi-Fi networks by unifying the configuration and control of Wi-Fi APs, optimizing wireless performance by limiting the impact of RF congestion, enhancing wireless availability with rapid failover, and hardening security by detecting cyber threats and filtering traffic content according to user type and locale. Progent can help you to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi environment or implement a smooth transition to Cisco's latest wireless controller solutions.

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    Progentís Microsoft-certified consultants offer small and medium sized companies IT consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and information. SharePoint Portal Server provides a common spot for your employees or clients to access, manage, distribute and interact with useful information, documents, and software and to communicate with one another. It enables faster and better decisions, more efficient access across teams and more economical business processes. The main objective of SharePoint Server is to gather together, in a relevant way, all of the many sources of information available inside and outside an organization. Windows SharePoint Services connect employees, customers, teams and major tasks with the data theyíve developed in a way that makes data easy to locate, download and re-use.

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    Cisco's Catalyst Wi-Fi controllers simplify the administration of wireless networks by unifying the configuration and control of Wi-Fi access points, tuning Wi-Fi performance by limiting the impact of radio frequency congestion, enhancing wireless uptime with fast failover, and strengthening security by detecting cyber threats and analyzing traffic content based on user class and location. Progent can help you to configure Cisco wireless LAN controllers to manage and monitor wireless networks of all sizes. Progent can help you to maintain and troubleshoot your current Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller solutions.

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    Progent's application experts can provide in-depth consulting, custom programming, deployment help, and webinar classes for popular applications covering key areas including ERP, financials, management analytics, web application design, and the MS Office family of business productivity software. As a Microsoft Partner with years of background delivering high-level consulting services online, Progent can help small businesses anywhere in the U.S. to avoid the time and fees associated with travel and on-premises visits without sacrificing the effectiveness of consulting support.

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    Progent's Cisco Meraki Wi-Fi AP consultants provide online and on-premises support to assist businesses of all sizes to plan, install, maintain, expand or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist your business to set up and manage Meraki-based wireless networks for environments that can range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology such as switches, ASR routers and firewalls to build a cohesive ecosystem that delivers the same connectivity, responsiveness, security, manageability and uptime for wired and Wi-Fi clients regardless of their location or device.

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    Progent's Cisco-certified wireless networking consultants can assist organizations of all sizes to plan, implement, administer and troubleshoot Cisco Aironet wireless access point solutions to achieve the performance, range, density, expandability, security compliance and manageability required for seamless connectivity between Wi-Fi and wired network infrastructure. Progent can provide efficient remote and onsite support for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can assist you plan and manage wireless solutions that include indoor and outdoor Aironet Wi-Fi access points.

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    If your business operates a Sun Solaris environment or a multi-OS IT environment, Progent's CISM, CISSP and ISSAP-premier consultants can help your whole enterprise in a wide array of security topics such as security administration practices, security design and models, connection control products and methodology, applications development security, operations security, physical security, communications, network and Internet security, and disaster recovery planning. CISM and CISSP stipulate the fundamental competencies and international standards of performance that network security managers are required to master. These accreditations give executive management the assurance that consultants who have earned their CISM or CISSP qualification have the background and theory to deliver effective security management and consulting help.

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    Microsoft Dynamics GP 2015 R2 introduces a revamped design that enhances cloud integration, supports popular handheld devices, allows one-time sign-on with Microsoft Azure AD, and strengthens security and compliance. Dynamics 2015 R2 also simplifies management reporting, includes nine new Workflows, expands the Web Client, and delivers over 100 enhancements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the broad technical skills and hands-on experience to address the many technical and business challenges associated with upgrading to Microsoft Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will maximize the return on your investment in this powerful product.

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