For small businesses in Charlotte North Carolina, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional value because they have the practical experience and the sophisticated technology to solve the majority of information system issues rapidly. Efficient support lowers direct expenses because solutions take up fewer billable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization benefits even more in indirect expenses by minimizing or avoiding system outages and associated costs resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's billing model for remote support is structured to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to many remote service organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple model for billing eliminate scenarios where fast repairs manage to turn into large invoices. Progent's penchant for handling problems efficiently results in your business spending less money.
Progent's Online Support Tools
Through years of experience, Progent has developed a collection of optimized tools and field-proven processes which promote the maximum degree of efficiency for online consulting and repair for small and midsize business IT networks. Progent provides secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology allows the staff of Progent's remote service group to access your environment without compromising corporate security.
Progent's powerful technical support database system stores thorough histories describing all support that Progent's clients have been provided. Progent's authorized consultants have access to the history of services delivered to each Progent customer by any Progent engineer. This database of issues and repairs is structured as a quickly searchable proprietary database that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft make available additional massive support knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's remote consulting experts are able to find optimal resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Charlotte North Carolina or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's online technical support professionals have certified skills in an extensive set of technologies. This broad range of capability enables Progent's engineers to manage almost any emergency likely to crop up in a small or midsize business information system. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.
To support businesses with multi-OS environments, Progent also provides access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote support available from Progent to customers in Charlotte include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide range of information technology including system infrastructure, email solutions, system and operational security, UNIX and Windows coexistence, virtual server technologies for server economization and easy management, and transitioning from older applications to the latest Windows or Linux environments. Progent's group-based methodology for solving network problems enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure consultants, and certifies a person's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve the most stubborn issues encountered in network planning, integration, management, security, and problem solving. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of expertise allows them to find solutions for even the most difficult problems quickly. In common instances, less seasoned consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few support providers make CCIEs accessible to support small and mid-size businesses. Progent can provide quick phone contact with a Cisco CCIE so you can get timely assistance for serious network problems that are impacting worker productivity but are not within the scope of your local network support resources. Progent's Cisco CCIE support experts can interface to your environment via advanced on-line troubleshooting technology in order to provide fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, plus VPN solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service engineers offer network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help you with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a full array of online desktop services such as Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a variety of security services to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to recuperate quickly after a damaging breach. Security support services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from malicious attacks; configuring firewalls; building secure mechanisms for remote and mobile connectivity; defending your email system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of world-class remote consulting professionals for special IT projects that small companies often need. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Charlotte North Carolina Company Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Help Desk service offerings for small organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller companies who lack the money or time to create an in-house Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center consulting expertise can support you in creating an effective new Help Desk or improving your established one, selecting or modifying Call Center software products to handle the special needs of your company, or adding temporary online personnel to supplement your internal Help Desk group during unusually busy events such as software migrations, major updates, or rolling out new business software.
Progent's Call Center staff of veteran network professionals gives your workers in Charlotte North Carolina quick communication with an efficient network service group with extensive background offering telephone-based help and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk the reputation as a major enabler of business efficiency, and Progent's policy is to resolve instead of simply record network issues.
Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Group offers online advanced consulting expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and Office Excel. To learn additional information about Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac professionals can promote the creative aspect of Apple Mac environments by delivering remote consulting support and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a large selection of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or setting up an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Charlotte North Carolina online computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By uncovering possible issues before they evolve into crashes, remote monitoring can head off inconvenient and costly service crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems based on multiple OS platforms.
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State