For small businesses located in Charlotte or anywhere in North Carolina, Progent provides support for information systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE engineers for complex connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support services offer exceptional value because they have the practical background and the advanced tools to resolve most network issues quickly. Efficient support lowers immediate expenses because service calls require a smaller number of chargeable minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization benefits even more in indirect expenses by reducing or eliminating system outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you pay only for the support that you actually get. In contrast to many online service companies, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for pricing prevent scenarios where fast fixes somehow end up as substantial invoices. Progent's skill at solving technical issues quickly translates into your company spending less money.
Progent's Online Service Technologies
Over time, Progent has developed an array of optimized technologies and proven methodologies which permit the highest level of effectiveness for online engineering help and repair for small and midsize company information networks. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to connect to your computer system remotely without violating corporate security.
Progent's highly evolved customer support database system includes extensive histories for the support that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of assistance rendered to every client by every Progent engineer. This archive of problems and repairs is structured as a quickly exploitable internal knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft make available additional extensive technical support databases and permit fast access to vendors' internal support staff so Progent's remote consulting specialists can determine optimal solutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Charlotte or anywhere in North Carolina or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's remote technical support experts offer certified skills in a comprehensive set of disciplines. This broad scope of capability permits Progent's consultants to tackle practically any emergency likely to crop up in a small company network. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To help businesses with mixed-OS environments, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services provided by Progent to small businesses in Charlotte and throughout the state of North Carolina include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide range of information technology including system architecture, messaging solutions, system and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy applications to current Windows or Linux-based solutions. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency online help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network consultants, and validates a person's networking skills at the master level. Cisco qualified CCIEs know how to resolve even the most difficult problems encountered in network infrastructure planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an exceptional value because their depth of experience allows them to find solutions for the most complex problems rapidly. In many instances, less seasoned service providers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get immediate assistance for severe network infrastructure problems that are hurting worker efficiency but are not within the scope of your ordinary network maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your network by means of state-of-the-art remote support tools in order to provide efficient, safe, and economical analysis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized Windows Expertise
Progent's Microsoft-expert online support professionals can deliver computer troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server design,
Skype for Business migration consulting, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of remote PC desktop support such as Windows 7 migration, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions to improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your company to recover rapidly following a serious breach. Security services offered by Progent include: comprehensive network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; integrating firewalls; designing secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help companies of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine local resources along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses frequently request. Billing charges for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important fields of information technology enables clients to complete major projects economically and on schedule. Progent's project-based online consulting services include:
How Your Charlotte Company Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk service options for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are designed for smaller businesses who don't have the resources to support an internal Help Desk Call Center but who need fast communication with a dependable Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Call Center is designed for larger companies and serves as a seamless supplement to your existing Helpdesk team. Progent's Virtual Help Desk can operate as an escalation alternative to handle complex technical problems, or be ready in hectic instances when your regular resources are too busy.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk or revamping your current organization, identifying or enhancing Help Desk Call Center software products to meet the special demands of your corporation, or providing occasional online personnel to supplement your existing Call Center team during demanding events such as software transitions, major updates, or rolling out new applications.
Progent's Call Center staff of veteran network experts provides your clients in Charlotte or anywhere in the state of North Carolina fast communication with a reliable technical support resource with years of experience providing phone consulting and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a major enabler of company success, and Progent's goal is to fix instead of just record technical issues.
Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Team can supply remote advanced engineering expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, MS Project, Word, and MS Excel. For additional information concerning Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac consultants can promote the imaginative components of Mac systems by providing phone-based help support and training in graphics, audio, and video. Progent's consultants can provide assistance in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio/video or putting together an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers companies in Charlotte, or anywhere in the state of North Carolina, online computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your network support is proactive rather than reactive. By detecting emerging problems before they evolve into full-scale emergencies, system monitoring can head off disruptive and costly network breakdowns. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that support a variety of platforms.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.