For small businesses in Charlotte North Carolina, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to resolve most network problems quickly. Efficient support reduces direct costs because service calls take up fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your office. Your organization saves additionally in incidental costs by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for online help is structured to get the most out of your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the services that you actually get. In contrast to typical online support firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from situations where fast repairs manage to turn into large invoices. Progent's penchant for solving technical issues quickly results in your business saving money.
Progent's Remote Service Tools
Over time, Progent has refined an arsenal of customized technologies and proven processes which allow the maximum degree of efficiency for remote engineering help and repair for small and midsize business IT networks. Progent offers secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to access your network without compromising network security.
Progent's sophisticated technical support database application maintains thorough documentation for the service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of assistance rendered to every client by every engineer. This history of anomalies and resolutions is stored as a readily retrievable internal database that enables Progent's remote support experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft make available additional extensive technical support databases and permit fast access to vendors' internal product engineers so Progent's remote consulting experts can arrive at the most efficient solutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Charlotte North Carolina or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's remote network support professionals offer advanced credentials in an extensive set of technologies. This breadth of technical skills allows Progent's engineers to handle virtually any emergency likely to take place in a small or midsize business network. Certificates held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To support companies with multi-operating system networks, Progent also offers the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to small businesses in Charlotte include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a wide spectrum of computer technology including network infrastructure, messaging systems, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from older systems to current Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help for resolving problems within UNIX/Linux systems based on popular versions of UNIX including:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network engineers, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs can deal with the most intractable problems encountered in network planning, deployment, management, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network management utilities and developing alternate approaches or locating program patches. CCIEs offer excellent cost-effectiveness since their depth of expertise permits them to fix even the most difficult problems rapidly. In many instances, less seasoned engineers can struggle for many hours or even days with the same problems that a CCIE can fix in minutes.
Few service providers make CCIEs available to assist small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can get immediate support for severe network issues that are impacting worker efficiency but are not within the experience of your regular network support resources. Progent's Cisco CCIE consultants can interface to your network by means of state-of-the-art on-line support tools in order to perform fast, secure, and economical analysis and repair.
Progent's CCIEs offer assistance with all of Cisco's industry-leading family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN solutions.
Authorized Windows Support
Progent's Microsoft-expert remote support professionals can provide computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can assist your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of online desktop support such as Windows 7 integration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISSP and ISSAP security consultants offer a range of system protection solutions that can improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist your business to clean up rapidly following a damaging penetration. Security services offered by Progent include: in depth network security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help businesses of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine local resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the services of world-class online consulting experts for contract IT projects that small businesses frequently need. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables clients to execute major initiatives economically and on time. Progent's special remote consulting services include:
How Your Charlotte North Carolina Company Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for small businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small organizations who don't have the resources to create an internal Help Desk Call Center but who want fast communication with a reliable Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting services can support you in establishing an effective new Help Desk Call Center or revamping your existing one, identifying or enhancing Help Desk Call Center application software to address the particular requirements of your company, or providing occasional phone support staff to work with your existing Help Desk Call Center team to deal with unusually busy scenarios such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals provides your customers in Charlotte North Carolina immediate assistance from a dependable support group with years of background delivering telephone-based help and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk perception as a crucial contributor to business productivity, and Progent's target is to fix and not just report technical issues.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting staff can supply remote and in-depth consulting support and training in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications such as CRM, MS Office Project, Word, and Microsoft Office Excel. For more about Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the artistic elements of Apple Mac computing by providing remote consulting services and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio or video or building an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide businesses in Charlotte North Carolina remote network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your computer maintenance is proactive and automated. By exposing looming trouble spots before they grow into crashes, proactive monitoring can minimize stressful and expensive service crises. Progent can also utilize network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that support a combination of OS platforms.
To contact Progent about emergency remote assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State