For small and midsize businesses in Charlotte North Carolina, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the services of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online support engineers offer exceptional value because they are equipped with the real-world experience and the sophisticated technology to solve most information system issues rapidly. Efficient support lowers immediate costs because solutions accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits even more in indirect costs by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing model for online help is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical online support organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for billing avoid situations where quick fixes somehow end up as major tabs. Progent's skill at solving problems quickly translates into your business saving money.
Progent's Remote Support Technologies
Over the years, Progent has refined an arsenal of customized tools and proven methodologies that ensure the maximum degree of efficiency for remote help and repair for small and midsize business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to link to your company's computer system remotely without compromising corporate security.
Progent's proprietary service reporting application stores detailed histories for the support that Progent's clients have been provided. Progent's authorized service personnel have access to the details of assistance delivered to every Progent customer by any consultant. This history of anomalies and resolutions is stored as an easily accessible internal database that permits Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft permit access to additional massive support knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's online consulting specialists can determine the best solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Charlotte North Carolina or to find out more about Progent's phone support programs, call Progent at
Online Network Support Services Available from Progent
Progent's phone-based technical support engineers offer advanced credentials in an extensive array of products and technologies. This broad scope of IT skills allows Progent's engineers to tackle almost any problem likely to take place in a small company network. Certifications held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To support clients with multi-platform environments, Progent also provides access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services Offered by Progent to customers in Charlotte include:
Progent's UNIX and Linux support engineers can provide urgent online assistance for analyzing anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Progent in addition can deliver a full array of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or revamping your established one, evaluating or modifying Help Desk Call Center software products to meet the unique needs of your company, or providing temporary online personnel to supplement your internal Help Desk group to handle unusually busy scenarios like software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk team of experienced network consultants provides your clients in Charlotte North Carolina immediate communication with an efficient support group with years of background offering telephone-based support and remote troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a significant driver of company success, and Progent's intent is to solve and not merely record technical problems.
Progent's Mac experts can nurture the creative components of Macintosh systems by providing phone-based help support and education in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio/video or configuring an audio/video post production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Charlotte North Carolina remote network monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so your computer support is proactive rather than reactive. By anticipating possible problems before they grow into full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks based on a variety of OS platforms.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
City | Address | Phone | Link |
Charlotte | 101 S Tryon Street Charlotte, NC 28280 United States |
(704) 886-2333 | Charlotte Network Support Services |
Durham | 1101 Slater Rd Durham, NC 27703 United States |
(919) 680-1400 | Durham Network Support Services |
Greensboro | 806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States |
(336) 510-0330 | Greensboro Network Support Services |
Raleigh | 4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States |
(984) 206-8441 | Raleigh Network Support Services |
Winston-Salem | 301 N Main St, #2400 Winston-Salem, NC 27101 United States |
(336) 793-9929 | Winston-Salem Network Support Services |