For small companies located in Charlotte North Carolina, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISA and CISM-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's remote support services represent excellent value due to the fact that they have the real-world background and the sophisticated tools to resolve most information system problems quickly. Efficient support reduces direct expenses since solutions require fewer billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization saves additionally in indirect expenses by minimizing or avoiding system downtime and related costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's billing policy for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the support that you receive. In contrast to many remote support organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing do away with situations where quick fixes somehow end up as major invoices. Progent's skill at dealing with problems efficiently translates into your business conserving money.
Progent's Remote Support Tools
Through years of experience, Progent has refined an arsenal of optimized tools and proven methodologies that ensure the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize company information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology allows the staff of Progent's Technical Response Center to access your system without compromising system security.
Progent's proprietary service reporting application maintains detailed histories describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the history of assistance provided to every Progent client by every consultant. This database of anomalies and repairs is stored as a conveniently accessible proprietary database that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and permit fast response from vendors' internal support staff with the result that Progent's remote service experts are able to determine optimal solutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Charlotte North Carolina or to learn more about Progent's phone support programs, call Progent at
Phone-based Technical Services Available from Progent
Progent's online technical service engineers offer advanced credentials in a comprehensive array of technologies. This breadth of IT skills allows Progent's consultants to manage virtually any emergency likely to occur in a small company network. Credentials held by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To support clients with multi-platform networks, Progent also offers the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote technical support services Offered by Progent to companies in Charlotte include:
Progent's UNIX/Linux consultants can offer urgent phone-based help for diagnosing problems affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Progent also offers a wide range of online desktop support including Microsoft Windows 11 migration help and designing and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Call Center or improving your established organization, evaluating or modifying Call Center application software to handle the special needs of your company, or adding temporary online staff to supplement your existing Help Desk Call Center resources to handle high-demand scenarios like software transitions, major upgrades, or installing new applications.
Progent's Call Center team of experienced network experts gives your computer users in Charlotte North Carolina immediate access to a large network service group with years of background delivering telephone-based help and online diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center recognition as a solid enabler of business success, and Progent's intent is to solve instead of just report technical problems.
Progent's Apple Mac professionals can promote the imaginative aspect of Apple Mac environments by offering remote help support and education in imaging, sound, and video. Progent's support professionals offer expertise in a large selection of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects such as scanning or digitizing audio/video or setting up an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Charlotte North Carolina remote computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your network maintenance is proactive rather than reactive. By exposing potential issues before they evolve into downtime, remote monitoring can avoid disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on a mix of OS platforms.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
City | Address | Phone | Link |
Charlotte | 101 S Tryon Street Charlotte, NC 28280 United States |
(704) 886-2333 | Charlotte Network Support Services |
Durham | 1101 Slater Rd Durham, NC 27703 United States |
(919) 680-1400 | Durham Network Support Services |
Greensboro | 806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States |
(336) 510-0330 | Greensboro Network Support Services |
Raleigh | 4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States |
(984) 206-8441 | Raleigh Network Support Services |
Winston-Salem | 301 N Main St, #2400 Winston-Salem, NC 27101 United States |
(336) 793-9929 | Winston-Salem Network Support Services |