For small and midsize businesses in Charlotte North Carolina, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the services of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online support engineers offer exceptional value because they are equipped with the real-world experience and the sophisticated technology to solve most information system issues rapidly. Efficient support lowers immediate costs because solutions accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits even more in indirect costs by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing model for online help is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical online support organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for billing avoid situations where quick fixes somehow end up as major tabs. Progent's skill at solving problems quickly translates into your business saving money.
Progent's Remote Support Technologies
Over the years, Progent has refined an arsenal of customized tools and proven methodologies that ensure the maximum degree of efficiency for remote help and repair for small and midsize business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to link to your company's computer system remotely without compromising corporate security.
Progent's proprietary service reporting application stores detailed histories for the support that Progent's clients have been provided. Progent's authorized service personnel have access to the details of assistance delivered to every Progent customer by any consultant. This history of anomalies and resolutions is stored as an easily accessible internal database that permits Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft permit access to additional massive support knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's online consulting specialists can determine the best solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Charlotte North Carolina or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's phone-based technical support engineers offer advanced credentials in an extensive array of products and technologies. This broad scope of IT skills allows Progent's engineers to tackle almost any problem likely to take place in a small company network. Certifications held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To support clients with multi-platform environments, Progent also provides access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services Offered by Progent to customers in Charlotte include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide spectrum of information technology such as system architecture, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from legacy applications to the latest MS Windows or Linux-based solutions. Progent's team-based methodology for solving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance for analyzing anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network engineers, and validates a person's technical knowledge at the master level. Cisco CCIEs can resolve even the most stubborn issues associated with network design, deployment, management, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of expertise allows them to solve the most difficult problems rapidly. In typical instances, less qualified service providers can struggle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone contact with a CCIE so you can receive timely support for serious network infrastructure problems that are crippling worker efficiency but are outside the experience of your regular network support personnel. Progent's CCIE consultants can connect to your computer system by means of the latest on-line troubleshooting tools to provide fast, safe, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading family of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service experts offer network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration expertise,
SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of security services to improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recuperate quickly following a serious breach. Security consulting services available from Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile access; guarding your messaging system from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the skills of world-class online consulting experts for special projects that small companies frequently need. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to execute major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Charlotte North Carolina Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk service options for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small companies who lack the resources to support an in-house Help Desk Call Center but who need quick response from a reliable Help Desk with professional phone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or revamping your established one, evaluating or modifying Help Desk Call Center software products to meet the unique needs of your company, or providing temporary online personnel to supplement your internal Help Desk group to handle unusually busy scenarios like software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk team of experienced network consultants provides your clients in Charlotte North Carolina immediate communication with an efficient support group with years of background offering telephone-based support and remote troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a significant driver of company success, and Progent's intent is to solve and not merely record technical problems.
Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Group provides remote and in-depth engineering support and training in special application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Project, MS Word, and Microsoft Excel. To read additional information about Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac experts can nurture the creative components of Macintosh systems by providing phone-based help support and education in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio/video or configuring an audio/video post production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Charlotte North Carolina remote network monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so your computer support is proactive rather than reactive. By anticipating possible problems before they grow into full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks based on a variety of OS platforms.
To contact Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State