For small companies in Charlotte North Carolina, Progent provides help for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online support engineers offer exceptional leverage because they are equipped with the real-world background and the sophisticated tools to solve most network problems rapidly. Efficient support lowers direct costs because service calls require fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally in incidental costs by reducing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many online support organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where quick repairs manage to turn into major bills. Progent's penchant for disposing of technical issues efficiently translates into your company spending less money.
Progent's Remote Service Tools
Over the years, Progent has developed a set of customized tools and field-tested processes that permit the maximum degree of effectiveness for remote help and troubleshooting for small company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the consultants of Progent's remote service group to communicate with your company's computer system without compromising network security.
Progent's powerful service database system keeps detailed records of the service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of assistance rendered to each customer by every consultant. This database of anomalies and resolutions is structured as an easily exploitable support database that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft permit access to additional extensive technical databases and permit priority response from vendors' internal support staff so Progent's online consulting experts are able to determine optimal resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Charlotte North Carolina or to learn more about Progent's online support programs, call Progent at
Phone-based Support Services Offered Progent
Progent's remote technical service experts have certified skills in an extensive array of technologies. This breadth of technical skills allows Progent's consultants to manage practically any crisis that may crop up in a small or midsize company network. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To help customers with mixed-OS environments, Progent also offers the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical services Offered by Progent to small businesses in Charlotte include:
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for resolving problems within UNIX/Linux networks powered by leading versions of UNIX including:
Progent also offers a wide range of online PC desktop services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
Progent’s Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution based on the top PSA tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting support can support you in building an effective new Help Desk or improving your existing organization, selecting or enhancing Help Desk application software to address the special needs of your company, or providing occasional phone support personnel to reinforce your existing Help Desk resources to deal with high-demand events such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of veteran network consultants offers your customers in Charlotte North Carolina fast communication with an effective network service group with extensive background offering telephone-based help and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk recognition as a solid enabler of company performance, and Progent's intent is to fix and not just report IT problems.
Progent's Mac consultants can promote the imaginative aspect of Macintosh computing by delivering remote help services and training in imaging, sound, and video. Progent's support professionals offer assistance in a large selection of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio/video or establishing an audio/video post production facility.
Remote Network Monitoring Services
Progent can provide companies in Charlotte North Carolina remote network and server monitoring services powered by MS Operations Manager network monitoring, customized by Progent for your environment so that your computer maintenance is proactive rather than reactive. By uncovering looming issues before they grow into full-scale emergencies, remote monitoring can ward off disruptive and costly service crises. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that support a variety of platforms.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
City | Address | Phone | Link |
Charlotte | 101 S Tryon Street Charlotte, NC 28280 United States |
(704) 886-2333 | Charlotte Network Support Services |
Durham | 1101 Slater Rd Durham, NC 27703 United States |
(919) 680-1400 | Durham Network Support Services |
Greensboro | 806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States |
(336) 510-0330 | Greensboro Network Support Services |
Raleigh | 4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States |
(984) 206-8441 | Raleigh Network Support Services |
Winston-Salem | 301 N Main St, #2400 Winston-Salem, NC 27101 United States |
(336) 793-9929 | Winston-Salem Network Support Services |