For small companies in Charlotte North Carolina, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP-certified security consultants to help with high-level security architecture and business continuity planning.
Progent's remote technical support engineers offer exceptional leverage because they have the practical experience and the advanced tools to resolve most network issues rapidly. This reduces direct expenses because solutions require fewer chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally with incidental expenses by reducing or avoiding system downtime and associated losses resulting from business disruption, upset clients, idle workers, and de-focused management.
Progent's billing model for online help is structured to maximize the impact of your network support dollar. Progent charges per minute for phone consulting, so you are invoiced just for the support that you actually get. In contrast to typical remote support companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for billing avoid situations where quick solutions manage to end up as large bills. Progent's penchant for dealing with technical issues quickly translates into your company conserving money.
Progent's Online Support Tools
Through years of experience, Progent has developed a set of optimized tools and field-tested processes which ensure the maximum degree of efficiency for online help and repair for small and midsize company information networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's online support team to link to your company's computer system remotely without breaching network security.
Progent's advanced service database system keeps detailed histories for all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of services delivered to every client by any Progent consultant. This history of trouble tickets and fixes is structured as a conveniently retrievable internal database that permits Progent's remote support experts to communicate their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft make available other vast technical support databases and allow fast access to vendors' internal product engineers so Progent's online service experts are able to determine the most efficient resolutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in Charlotte North Carolina or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's phone-based consulting professionals offer certified skills in an extensive set of technologies. This breadth of capability allows Progent's engineers to address almost any emergency that may occur in a small or midsize business network. Certifications held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support clients with mixed-OS networks, Progent also provides the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support available from Progent to companies in Charlotte include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a broad array of computer technology including network infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and simplified administration, and transitioning from older systems to the latest MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent remote help for troubleshooting anomalies within UNIX/Linux networks powered by popular derivatives of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and certifies an individual's technical skills at the master level. Cisco CCIEs can deal with even the most stubborn problems associated with network infrastructure planning, deployment, management, security, and repair. CCIEs work closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer exceptional value because their deep experience allows them to find solutions for the most intractable problems rapidly. In many cases, less experienced engineers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few support organizations make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent can provide fast telephone contact with a CCIE so you can receive timely support for serious network issues that are impacting business productivity but are outside the comfort zone of your local IT maintenance resources. Progent's Cisco-qualified CCIE consultants can connect to your network using state-of-the-art on-line support tools to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's popular selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified MS Windows Expertise
Progent's Microsoft-certified online service professionals offer computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help you with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of online PC desktop support services such as Windows 7 integration, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISM and CISSP security consultants offer a range of system protection services that can improve the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help you to recuperate rapidly following a damaging breach. Security solutions available from Progent include: thorough security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast cleanup after malicious attacks; installing firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your messaging system against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies frequently request. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Charlotte North Carolina Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Call Center support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are designed for small organizations who don't have the budget to create an internal Call Center but who require quick access to a dependable Call Center with professional telephone support as well as the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk or revamping your existing organization, evaluating or modifying Call Center application software to handle the particular requirements of your corporation, or adding occasional online staff to reinforce your in-house Help Desk Call Center resources to handle demanding events like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran information technology experts gives your customers in Charlotte North Carolina rapid assistance from a dependable technical support resource with years of experience delivering telephone-based help and online diagnostics for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center perception as a crucial driver of business productivity, and Progent's goal is to resolve rather than simply track IT problems.
Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply online and in-depth consulting expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and Excel. To read more information about Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac consultants can support the imaginative facets of Macintosh computing by offering phone-based consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide help in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio/video or putting together an audio/video post production studio.
Online Network Monitoring Services
Progent offers companies in Charlotte North Carolina remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your environment so your network maintenance is proactive and automated. By detecting looming problems before they result in network outages, automated monitoring can avoid inconvenient and costly network breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that incorporate multiple operating systems.
To contact Progent about emergency online help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina