For small companies located in Charlotte North Carolina, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the services of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical background and the sophisticated technology to resolve most information system issues quickly. This lowers immediate expenses because service calls take up fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for remote help is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the services that you actually get. In contrast to many online service firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at dealing with problems efficiently translates into your business spending less cash.
Progent's Remote Support Tools
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies which permit the maximum level of efficiency for remote engineering help and repair for small company IT systems. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to access your environment remotely without compromising system security.
Progent's powerful service reporting application stores thorough records for the support that Progent's customers have received. Progent's team engineers have access to the specifics of assistance provided to each Progent client by any Progent engineer. This archive of trouble tickets and resolutions is stored as an easily accessible support knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft permit access to other massive technical knowledge bases and permit fast response from manufacturers' internal support staff so Progent's online service specialists can arrive at the most efficient resolutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in Charlotte North Carolina or to learn additional information about Progent's online support options, contact Progent at
Phone-based Support Services Provided by Progent
Progent's phone-based consulting engineers have credentials in an extensive array of products and technologies. This broad range of technical skills allows Progent's engineers to resolve almost any emergency likely to take place in a small or midsize business network. Certificates awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Associate.
To help customers with multi-OS environments, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online services provided by Progent to customers in Charlotte include:
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for resolving anomalies within UNIX/Linux networks powered by leading derivatives of UNIX including:
Progent in addition offers a broad range of remote PC desktop consulting and support services such as Microsoft Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting support can support you in creating an effective new Help Desk or revamping your established one, evaluating or customizing Help Desk software to address the special requirements of your business, or providing occasional phone support staff to reinforce your in-house Help Desk team during demanding events like software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of experienced network professionals gives your clients in Charlotte North Carolina quick contact with a reliable network service group with substantial experience offering telephone-based help and remote repair service for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a solid driver of business productivity, and Progent's policy is to fix instead of merely annotate IT problems.
Progent's Mac consultants can promote the creative aspect of Macintosh computing by delivering remote consulting support and education in imaging, sound, and video. Progent's support professionals offer help in a large selection of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific jobs like capturing or digitizing audio/video or building an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Charlotte North Carolina online network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so your computer maintenance is proactive rather than reactive. By uncovering emerging issues before they result in downtime, proactive monitoring can head off inconvenient and costly network crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate a mix of operating systems.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
City | Address | Phone | Link |
Charlotte | 101 S Tryon Street Charlotte, NC 28280 United States |
(704) 886-2333 | Charlotte Network Support Services |
Durham | 1101 Slater Rd Durham, NC 27703 United States |
(919) 680-1400 | Durham Network Support Services |
Greensboro | 806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States |
(336) 510-0330 | Greensboro Network Support Services |
Raleigh | 4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States |
(984) 206-8441 | Raleigh Network Support Services |
Winston-Salem | 301 N Main St, #2400 Winston-Salem, NC 27101 United States |
(336) 793-9929 | Winston-Salem Network Support Services |