For small and midsize companies located in Charlotte or anywhere in the state of North Carolina, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote support engineers represent exceptional value because they are equipped with the real-world experience and the advanced tools to resolve the majority of network issues quickly. Efficient support lowers immediate costs because service calls take up a smaller number of billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with indirect costs by minimizing or eliminating network outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing model for remote help is structured to maximize the impact of your network support investment. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike typical remote service companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with situations where speedy. minor solutions somehow turn into big bills. Progent's skill at dealing with problems efficiently translates into your business conserving cash.
Progent's Online Technical Support Tools
Over time, Progent has developed an arsenal of customized technologies and proven methodologies that ensure the maximum level of effectiveness for online engineering help and troubleshooting for small company computer systems. Progent provides protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to access your environment without violating network security.
Progent's powerful customer support reporting application keeps thorough records describing the support that Progent's clients have received. Progent's team service personnel have the benefit of the records of all help rendered to each Progent customer by every Progent consultant. This database of problems and repairs is structured as a quickly exploitable proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft permit access to other extensive technical support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the most efficient solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Charlotte or anywhere in North Carolina or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's online technical support experts possess advanced credentials in a comprehensive set of products and technologies. This broad scope of capability enables Progent's engineers to handle virtually any crisis that may take place in a small company information system. Credentials awarded to Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To help customers with multi-platform networks, Progent also provides the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Online technical services Offered by Progent to customers in Charlotte and throughout the state of North Carolina include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a wide spectrum of computer technology such as system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and transitioning from legacy systems to current Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving network issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for resolving problems within UNIX/Linux networks powered by popular variants of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure consultants, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs know how to handle even the most stubborn issues surrounding network infrastructure planning, integration, management, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their deep expertise enables them to solve even the most difficult problems quickly. In common cases, less seasoned service providers can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes.
Few service providers make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can get urgent assistance for severe network infrastructure issues that are hurting business efficiency but are outside the experience of your regular network service group or consultant. Progent's CCIE consultants can communicate with your network by means of state-of-the-art remote troubleshooting technology in order to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading family of networking appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-expert remote support professionals offer computer repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can help your company with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server development,
Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full array of online desktop services such as Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM and CISSP network security consultants can provide a range of system protection services to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to clean up quickly following a damaging penetration. Security solutions available from Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help businesses of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small businesses often need. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Charlotte Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Call Center service options for small companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for smaller businesses who lack the budget to build and maintain an in-house Help Desk but who need quick access to an effective Help Desk with proficient phone support as well as the in-depth expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a transparent addition to your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to resolve the toughest technical problems, or be ready in those circumstances when your ordinary resources are too busy.
Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk or enhancing your established organization, identifying or modifying Help Desk application software to address the unique needs of your corporation, or adding occasional online personnel to supplement your internal Help Desk team to handle unusually busy situations such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of veteran network experts provides your workers in Charlotte or anywhere in the state of North Carolina immediate communication with an efficient support resource with extensive experience delivering phone consulting and remote repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a key contributor to company success, and Progent's aim is to resolve instead of merely document IT problems.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team provides online advanced engineering support and training in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft Excel. To learn more information concerning Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can nurture the imaginative elements of Mac systems by delivering phone-based help support and education in graphics, sound, and video. Progent's support professionals offer help in a large selection of Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio/video or establishing an audio/video production lab.
Online Network Monitoring Support
Progent can provide companies in Charlotte, or anywhere in the state of North Carolina, remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent for your environment so your IT support is proactive rather than reactive. By anticipating emerging trouble spots before they cause network outages, system monitoring can head off stressful and costly service breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support a variety of operating systems.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.