For small businesses in Charlotte North Carolina, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online technical support services offer excellent value due to the fact that they have the real-world background and the advanced tools to resolve most information system problems quickly. Efficient support reduces direct costs since service calls take up fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's pricing model for online help is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you actually get. Unlike typical remote service companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where fast fixes manage to end up as substantial tabs. Progent's skill at handling technical issues quickly results in your company spending less cash.
Progent's Remote Support Tools
Over time, Progent has refined a collection of optimized tools and field-tested methodologies that ensure the highest level of efficiency for remote technical support and troubleshooting for small business IT networks. Progent offers secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to connect to your company's environment without breaching network security.
Progent's advanced technical support database application maintains extensive histories for the support that Progent's customers have received. Progent's team engineers have the benefit of the records of support provided to every Progent client by every consultant. This history of trouble tickets and solutions is structured as an easily exploitable internal database that permits Progent's online support experts to share their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available other vast support knowledge bases and permit fast access to vendors' internal support staff so Progent's online consulting experts are able to determine the best resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Charlotte North Carolina or to learn more about Progent's phone support programs, contact Progent at
Phone-based Technical Support Services Offered Progent
Progent's online network support experts possess advanced credentials in a comprehensive array of technologies. This breadth of IT skills allows Progent's consultants to tackle virtually any crisis that may take place in a small company network. Credentials held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to customers with multi-OS networks, Progent also offers the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based support provided by Progent to clients in Charlotte include:
Progent's UNIX and Linux consultants can provide emergency online assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by leading versions of UNIX including:
Progent also offers a wide array of remote PC desktop services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.
Progent's shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk Call Center or enhancing your current one, evaluating or customizing Help Desk Call Center software to meet the special demands of your company, or adding temporary phone support personnel to work with your existing Call Center group to handle high-demand situations like software migrations, major upgrades, or installing brand new business software.
Progent's Call Center staff of veteran information technology professionals gives your workers in Charlotte North Carolina quick assistance from a dependable technical support group with years of background providing phone support and online troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's policy is to resolve instead of just track IT problems.
Progent's Mac consultants can support the artistic aspect of Macintosh environments by delivering remote help services and training in graphics, audio, and motion video. Progent's consultants offer assistance in a range of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio/video or putting together an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Charlotte North Carolina online network and server monitoring support centered around Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your IT maintenance is proactive and automated. By anticipating possible trouble spots before they evolve into downtime, automated monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments powered by a mix of platforms.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
|Charlotte||101 S Tryon Street
Charlotte, NC 28280
|(704) 886-2333||Charlotte Network Support Services|
|Durham||1101 Slater Rd
Durham, NC 27703
|(919) 680-1400||Durham Network Support Services|
|Greensboro||806 Green Valley Road, Suite 200
Greensboro, NC 27408
|(336) 510-0330||Greensboro Network Support Services|
|Raleigh||4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
|(984) 206-8441||Raleigh Network Support Services|
|Winston-Salem||301 N Main St, #2400
Winston-Salem, NC 27101
|(336) 793-9929||Winston-Salem Network Support Services|