For small and midsize businesses located in Charlotte or anywhere in the state of North Carolina, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's remote technical support services offer exceptional value because they are equipped with the practical experience and the sophisticated technology to resolve most information system issues rapidly. Efficient support reduces direct expenses since solutions take up a smaller number of billable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization benefits additionally in indirect expenses by minimizing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing model for remote help is designed to get the most out of your network support dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you actually get. In contrast to many online service firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for billing eliminate situations where speedy. minor repairs somehow turn into large tabs. Progent's skill at dealing with problems quickly results in your business conserving money.
Progent's Online Service Technologies
Over time, Progent has developed a set of customized technologies and field-proven methodologies that allow the highest level of efficiency for online help and repair for small and midsize company IT networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the experts of Progent's remote service group to connect to your network without violating system security.
Progent's proprietary technical support reporting system keeps extensive records for all service that Progent's customers have been provided. Progent's staff service personnel have access to the details of support rendered to every Progent client by every Progent engineer. This archive of problems and repairs is stored as an easily exploitable support knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available other vast support databases and allow fast access to manufacturers' internal product engineers with the result that Progent's online consulting experts can find optimal resolutions quickly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Charlotte or anywhere in North Carolina or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's remote support engineers offer certified skills in a comprehensive array of technologies. This broad range of IT skills allows Progent's engineers to resolve almost any crisis likely to take place in a small or midsize business network. Certifications held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with multi-operating system environments, Progent also provides the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based technical support services provided by Progent to companies in Charlotte and anywhere in the state of North Carolina include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a broad spectrum of information technology such as network architecture, messaging systems, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent online help for troubleshooting problems within UNIX/Linux systems powered by leading versions of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and certifies a person's networking skills at the master level. Cisco CCIEs know how to resolve the most complex issues occurring in network infrastructure planning, deployment, administration, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or identifying program updates. Cisco CCIEs are an exceptional cost-effectiveness because their broad experience permits them to find solutions for the most difficult problems rapidly. In common cases, less experienced service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes.
Few service providers make Cisco CCIEs accessible to help small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get immediate support for complex network infrastructure issues that are impacting worker efficiency but are not within the experience of your local computer support group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your computer system via the latest remote troubleshooting tools in order to provide quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular selection of networking devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN products.
Certified MS Windows Support
Progent's Microsoft-certified online support experts offer computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 design and integration,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of online desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP and ISSAP network security consultants offer a range of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to recuperate rapidly after a damaging penetration. Security support services offered by Progent cover thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; installing firewalls; building safe techniques for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help organizations of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small businesses often request. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables clients to complete major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Charlotte Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk Call Center support programs for small companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are intended for small businesses who don't have the resources to assemble and manage an in-house Help Desk Call Center but who need fast response from an effective Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging problems to high-level consultants.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting expertise can assist you in creating an efficient new Call Center or enhancing your existing one, identifying or enhancing Help Desk software products to handle the particular demands of your business, or providing occasional online staff to reinforce your existing Help Desk team during demanding situations like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk team of veteran information technology professionals offers your customers in Charlotte or anywhere in the state of North Carolina fast contact with a large network service group with extensive background providing phone support and online diagnostics for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a significant contributor to business efficiency, and Progent's target is to fix and not simply document technical problems.
Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting staff can supply remote advanced consulting expertise and training in special business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft applications such as CRM, Microsoft Office Project, Word, and Microsoft Excel. For additional information about Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can promote the creative facets of Apple Mac systems by providing phone-based help support and education in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects such as scanning or digitizing audio/video or configuring an audio/video production facility.
Remote Network Monitoring Services
Progent can provide companies in Charlotte, or anywhere in the state of North Carolina, remote computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so that your computer maintenance is proactive rather than reactive. By detecting looming problems before they cause network outages, proactive monitoring can head off disruptive and costly service breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that incorporate multiple OS platforms.
To contact Progent about emergency phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
Charlotte Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Charlotte Metro Area.
Progent location in the Charlotte Metro Area