Fast Phone Technical Support for Charlotte North Carolina UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses in Charlotte North Carolina, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the services of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.

Progent's online support engineers offer exceptional value because they are equipped with the real-world experience and the sophisticated technology to solve most information system issues rapidly. Efficient support lowers immediate costs because solutions accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits even more in indirect costs by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management.

Progent's billing model for online help is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical online support organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for billing avoid situations where quick fixes somehow end up as major tabs. Progent's skill at solving problems quickly translates into your business saving money.

Progent's Remote Support Technologies
Over the years, Progent has refined an arsenal of customized tools and proven methodologies that ensure the maximum degree of efficiency for remote help and repair for small and midsize business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to link to your company's computer system remotely without compromising corporate security.

Progent's proprietary service reporting application stores detailed histories for the support that Progent's clients have been provided. Progent's authorized service personnel have access to the details of assistance delivered to every Progent customer by any consultant. This history of anomalies and resolutions is stored as an easily accessible internal database that permits Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft permit access to additional massive support knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's online consulting specialists can determine the best solutions promptly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Charlotte North Carolina or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.

Online Network Support Services Available from Progent
Progent's phone-based technical support engineers offer advanced credentials in an extensive array of products and technologies. This broad scope of IT skills allows Progent's engineers to tackle almost any problem likely to take place in a small company network. Certifications held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.

To support clients with multi-platform environments, Progent also provides access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support services Offered by Progent to customers in Charlotte include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide spectrum of information technology such as system architecture, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from legacy applications to the latest MS Windows or Linux-based solutions. Progent's team-based methodology for solving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX and Linux support engineers can provide urgent online assistance for analyzing anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX
    Major Linux versions for which Progent offers expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Charlotte North CarolinaThe Cisco CCIE certification is the top recognition for network engineers, and validates a person's technical knowledge at the master level. Cisco CCIEs can resolve even the most stubborn issues associated with network design, deployment, management, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of expertise allows them to solve the most difficult problems rapidly. In typical instances, less qualified service providers can struggle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Few consulting organizations make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone contact with a CCIE so you can receive timely support for serious network infrastructure problems that are crippling worker efficiency but are outside the experience of your regular network support personnel. Progent's CCIE consultants can connect to your computer system by means of the latest on-line troubleshooting tools to provide fast, safe, and economical analysis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading family of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

  • Certified Microsoft Windows Expertise
    Microsoft Windows Support for Charlotte North CarolinaProgent's Microsoft-certified remote service experts offer network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a wide variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2016 migration expertise, SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a full array of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Premier System Security Specialists
    CISSP Certified Network Security Specialists for Charlotte North CarolinaProgent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of security services to improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recuperate quickly following a serious breach. Security consulting services available from Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile access; guarding your messaging system from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special projects that small companies frequently need. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to execute major projects economically and on schedule. Progent's project-based online engineering services include:
  • Help Desk Expertise
    Progent's Help Desk service options for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small companies who lack the resources to support an in-house Help Desk Call Center but who need quick response from a reliable Help Desk with professional phone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or revamping your established one, evaluating or modifying Help Desk Call Center software products to meet the unique needs of your company, or providing temporary online personnel to supplement your internal Help Desk group to handle unusually busy scenarios like software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk team of experienced network consultants provides your clients in Charlotte North Carolina immediate communication with an efficient support group with years of background offering telephone-based support and remote troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a significant driver of company success, and Progent's intent is to solve and not merely record technical problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group provides remote and in-depth engineering support and training in special application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Project, MS Word, and Microsoft Excel. To read additional information about Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Mac experts can nurture the creative components of Macintosh systems by providing phone-based help support and education in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio/video or configuring an audio/video post production lab.

    Online Network and Server Monitoring Services
    Progent can provide companies in Charlotte North Carolina remote network monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so your computer support is proactive rather than reactive. By anticipating possible problems before they grow into full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks based on a variety of OS platforms.

How Your Charlotte North Carolina Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services

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    Progent can provide affordable online support from consultants skilled in a wide array of utilities and services that deliver solutions for backing up Windows, Mac, and Linux servers and desktops as well as laptops and handhelds. Progent offers consulting support for all major data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent can assist your company to implement, enhance, or maintain backup/restore solutions for a variety of architectures including local, remote, cloud, or a mix.

  • Microsoft Expert SQL Server 2014 Delayed Durability Remote Technical Support Expert Microsoft Certified SQL Server 2014 Reporting Services Network Consultant
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    Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's consulting experts under your own brand as a seamless extension of your network services team.

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    For small companies interested in Progent's network support outsourcing, consulting, or troubleshooting offerings, call 800-993-9400 or e-mail

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    Shared Help Desk Network Consultant

    Progent offers three essential types of Help Desk services : Microsoft and Cisco Call Center Outsourcing Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals gives your clients convenient access to a reliable technical resource with years of experience delivering phone support and online troubleshooting for IT systems based on Microsoft technology. Progent's focus is on earning the support Help Desk a respected image as a solid contributor to company productivity. Progent's target is to fix rather than merely report problems.

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    SQL Server 2012 Monitoring Support

    Progent offers the support of certified consultants as well as experienced database application developers, DBAs, project managers, Cisco-certified network engineers, disaster recovery/business continuity specialists, and data security professionals to assist your business to assess the likely advantages of SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from other database platforms, and define a cost-effective and secure IT infrastructure that lets you realize the full business benefit of SQL Server 2012.

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    Progent's Cisco CCIE-certified network infrastructure consultants can provide advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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    Ubiquiti Security Gateway Consultancy

    Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi devices running throughout multiple sites with any number of APs can be remotely configured and managed with free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, optimization, debugging, monitoring, and reporting. Progent offers the expertise of seasoned Wi-Fi consultants who can help your organization to assess the benefits of Ubiquiti's UniFi technology for your business and help you to plan, deploy, administer, and troubleshoot your UniFi ecosystem.

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    Juniper Junos os Cybersecurity Team

    Progent's Juniper Networks-certified network engineer can assist you to design and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and migrate smoothly from discontinued devices to current releases. Progent's Junos OS consultants can also offer expertise with Juniper's flagship network control software to help your business to simplify the management and improve the security of your Juniper VPN devices and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist you manage environments that incorporate a combination of Juniper's software platforms.

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  • Immediate Windows 10 Configuration Configuration
    On-site Support Windows 10 Edge

    Progent's Microsoft-certified consulting experts can assist organizations of any size to assess Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Online and onsite evaluation and upgrade support for Microsoft Windows 10 provided by Progent include Return on Investment analysis, project coordination, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile device management, teleworker connectivity, data and identity security, streamlined deployment and management, infrastructure design, Wi-Fi support, business continuity planning, custom training for network management personnel and end users, and ongoing Call Center support services.

  • Setup and Support Comprehensive Event Management Remote Monitoring and Reporting Network Engineer
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    Progent offers comprehensive support for each phase of your Microsoft Exchange Server 2010 upgrade with services that include end-to-end project management, site readiness preparation, project planning, cost estimates of all new software and equipment required, suggested vendor sourcing, pilot testing at customer location or at Progent's testing lab, managing transitional coexistence of Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, decommissioning the old system, and webinar training for client's IT staff and end users.

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    Progent can provide a wide array of affordable online and onsite support services to assist your business to deploy, manage, and debug desktops and mobile devices based on Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.

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  • Microsoft Windows 7 Migration Computer Consultant
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    Progent's certified consultants offers offsite and onsite support services to help you to manage, maintain, and repair computers based on Microsoft Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, security and compliance, disaster recovery, online connectivity, smartphone and tablet integration, Wi-Fi network design, and remote network monitoring.

  • Top Ranked Red Hat Linux, Sun Solaris, UNIX Remote Technical Support Charlotte, Mecklenburg County
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  • System Center MOM Consultants Remote Network Monitoring Computer Engineer
  • Technical Consultant Ekahau Wi-Fi RF Spectrum Analysis Ekahau Wi-Fi Network Management Information Technology Consulting

  • Juniper NetScreen 5400 Firewall Technology Consulting Services
    Juniper Firewall/VPN information Systems Audit

    Progent's Juniper Networks-certified NetScreen engineer can help you to install and integrate NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to more current Juniper products, and repair network infrastructure problems in Juniper-only or mixed-vendor environments.

  • Technical Support Microsoft Dynamics GP ERP 24-7 Computer Consulting Microsoft GP/Great Plains
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  • Telecommuters Consulting Experts nearby Charlotte - Backup/Restore Systems Assistance Charlotte, Mecklenburg County Mecklenburg County North Carolina At Home Workers Charlotte Consulting - Backup/Recovery Solutions Assistance
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  • Top Ranked Remote Support Services Microsoft Exchange 2003 Network Consultant Exchange 2003 Upgrade
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    Progent's managed services for software/firmware update management offer businesses of all sizes a versatile and affordable solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your servers, endpoints scanners, network infrastructure appliances such as routers and wireless APs, and Internet-of-Things devices like alarms and health monitors.

  • Top Rated CCIE Certified IT Consultants Cisco Virtual Private Network Cisco RADIUS Security Engineer
  • Top Rated NetScreen Compliance Auditor Auditor Juniper Networks NetScreen
  • Ubiquiti UniFi XG Security Gateway Consultants Ubiquiti XG Security Gateway Consultant

  • NetDocs Solution Design Specialists
    NetDocs Planning Engineers

    NetDocuments (NetDocs) is a leading cloud-based document management system designed for the legal profession. Progent can provide online access to NetDocuments consultants who can help legal departments and law firms to plan, deploy, manage, tune, or troubleshoot a document management system environment powered by NetDocs.

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  • Windows 2019 Configuration Top Rated Microsoft Windows Server 2019 Support and Help
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  • Top Quality Help and Support Fedora Linux, Sun Solaris, UNIX
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    Online Consulting Small and Midsize Business

    Progent provide businesses of all sizes enterprise-class network online or on-premises consulting for networks based on Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consultants also offer security consulting for businesses varying in size from the small office to the global enterprise.

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  • Microsoft Office 2000 Network Outsource
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    Progent's IT outsourcing support offerings for small businesses feature designing Windows XP, Microsoft .NET Server, and Microsoft BackOffice environments, managing migrations Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, online and in-person troubleshooting, fixing chronic IT problems, and producing a comprehensive security plan. Progent can help you maximize network reliability and throughput via fault-tolerant configuration, redundant network topology, and proactive network monitoring. Progent also offers project management help for large-scale migrations and can help with needs assessment, product identification, bill of materials production, sourcing selection, purchasing logistics, and complete documentation. Progent's IT outsourcing help also includes education for office productivity products such as Microsoft Office XP.

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  • IT Consulting Unity
    Specialists Unified Attendant Console

    Cisco Unified Communications Manager (Unified CM), previously named CallManager, operates as the foundation of Cisco's communications and collaboration portfolio. Cisco Unified CM and Unified Communications Manager Express (CME) offer a location-independent IP-PBX by integrating tightly with applications that include Unified CM IM and Presence Service, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's CCIE-certified consultants can deliver efficient and budget-friendly remote and onsite support to assist businesses of any size to create and maintain CUCM environments by providing Unified Communications Manager configuration and technical support consulting services that deliver maximum productivity. Progent's consultants can help with any aspect of CUCM support and debugging in areas that include integrating Cisco Voice over IP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN support, deploying Cisco ISR routers with CUBE support, creating Cisco UCS server failover systems for survivability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.

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