For small companies in Charlotte North Carolina, Progent provides help for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online support engineers offer exceptional leverage because they are equipped with the real-world background and the sophisticated tools to solve most network problems rapidly. Efficient support lowers direct costs because service calls require fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally in incidental costs by reducing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many online support organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where quick repairs manage to turn into major bills. Progent's penchant for disposing of technical issues efficiently translates into your company spending less money.
Progent's Remote Service Tools
Over the years, Progent has developed a set of customized tools and field-tested processes that permit the maximum degree of effectiveness for remote help and troubleshooting for small company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the consultants of Progent's remote service group to communicate with your company's computer system without compromising network security.
Progent's powerful service database system keeps detailed records of the service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of assistance rendered to each customer by every consultant. This database of anomalies and resolutions is structured as an easily exploitable support database that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft permit access to additional extensive technical databases and permit priority response from vendors' internal support staff so Progent's online consulting experts are able to determine optimal resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Charlotte North Carolina or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's remote technical service experts have certified skills in an extensive array of technologies. This breadth of technical skills allows Progent's consultants to manage practically any crisis that may crop up in a small or midsize company network. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To help customers with mixed-OS environments, Progent also offers the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical services Offered by Progent to small businesses in Charlotte include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a wide array of information technology including network architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and simplified management, and transitioning from older systems to the latest MS Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems enables quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for resolving problems within UNIX/Linux networks powered by leading versions of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and indicates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs know how to handle the most complex problems associated with network planning, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs are an exceptional value since their deep expertise permits them to fix even the most intractable problems rapidly. In many cases, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service providers make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone contact with a CCIE so you can get immediate support for severe network problems that are lowering worker efficiency but are not within the scope of your ordinary computer support providers. Progent's CCIE consultants can tie into your network using sophisticated on-line support tools to provide quick, safe, and affordable analysis and remediation.
Progent's CCIEs can provide expertise in the entire range of Cisco's popular family of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support professionals can provide network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint 2019 design and deployment, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of online PC desktop services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified System Security Specialists
Progent's certified CISM and CISSP security engineers offer a variety of security services that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist your business to clean up rapidly following a damaging breach. Security services available from Progent cover thorough network security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; integrating firewalls; establishing safe techniques for remote and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small companies frequently request. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's background in these important areas of information technology enables clients to complete major initiatives within budget and on time. Progent's special remote engineering services include:
How Your Charlotte North Carolina Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk Call Center service offerings for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center services are well suited for small organizations who lack the resources to create an internal Help Desk Call Center but who need quick access to a reliable Help Desk with proficient telephone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top PSA tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting support can support you in building an effective new Help Desk or improving your existing organization, selecting or enhancing Help Desk application software to address the special needs of your company, or providing occasional phone support personnel to reinforce your existing Help Desk resources to deal with high-demand events such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of veteran network consultants offers your customers in Charlotte North Carolina fast communication with an effective network service group with extensive background offering telephone-based help and remote diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk recognition as a solid enabler of company performance, and Progent's intent is to fix and not just report IT problems.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting staff provides online professional consulting support and education in special business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom development, and education for Microsoft business applications including CRM, Microsoft Project, MS Office Word, and Microsoft Excel. For additional information on Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can promote the imaginative aspect of Macintosh computing by delivering remote help services and training in imaging, sound, and video. Progent's support professionals offer assistance in a large selection of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio/video or establishing an audio/video post production facility.
Remote Network Monitoring Services
Progent can provide companies in Charlotte North Carolina remote network and server monitoring services powered by MS Operations Manager network monitoring, customized by Progent for your environment so that your computer maintenance is proactive rather than reactive. By uncovering looming issues before they grow into full-scale emergencies, remote monitoring can ward off disruptive and costly service crises. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that support a variety of platforms.
To contact Progent about urgent online help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State