UNIX and Linux Online Support for

For small and midsize companies located in Charlotte North Carolina, Progent offers help for information systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISSP-certified security consultants to handle advanced security design and business continuity preparedness.

Progent's remote support services offer exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve the majority of network issues rapidly. This lowers immediate costs because solutions take up a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves even more in indirect expenses by reducing or eliminating network outages and associated losses due to business discontinuity, upset clients, idle workers, and distracted executives.

Progent's billing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the support that you receive. Unlike many online support firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with scenarios where speedy. minor repairs manage to turn into large bills. Progent's skill at handling technical issues efficiently translates into your company conserving cash.

Progent's Remote Support Technologies
Over the years, Progent has developed a set of customized tools and field-tested processes that allow the highest level of effectiveness for online help and repair for small company IT systems. Progent offers safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access enables the consultants of Progent's remote service group to link to your environment remotely without violating system security.

Progent's highly evolved customer support reporting application stores extensive histories for the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of all help delivered to every Progent customer by every Progent consultant. This archive of anomalies and resolutions is structured as a conveniently exploitable internal database that enables Progent's online support experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's remote consulting experts are able to find optimal solutions in the least time.

Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Charlotte North Carolina or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's online consulting professionals offer certified skills in an extensive set of products and technologies. This broad scope of IT skills enables Progent's engineers to tackle practically any emergency that may occur in a small or midsize company information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with mixed-OS networks, Progent also provides the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote services available from Progent to customers in Charlotte include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a wide range of computer technology such as network infrastructure, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from legacy systems to current Windows or Linux solutions. Progent's team-based methodology for solving network issues promotes fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.

  Progent's UNIX/Linux support engineers can provide emergency remote assistance for analyzing problems affecting UNIX/Linux networks based on leading variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux versions for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and validates an individual's technical knowledge at the master level. Cisco qualified CCIEs know how to handle even the most complex problems encountered in network infrastructure planning, installation, maintenance, protection, and repair. CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs represent an exceptional value because their deep expertise allows them to resolve even the most complex problems quickly. In many instances, less seasoned service providers can struggle for hours or days with the same problems that a CCIE can fix in a few minutes. Few support providers make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast phone access to a Cisco authorized CCIE so you can receive immediate assistance for severe network issues that are hurting worker productivity but are outside the comfort zone of your regular IT maintenance resources. Progent's Cisco-qualified CCIE engineers can connect to your network via advanced remote troubleshooting tools in order to perform quick, safe, and economical analysis and repair. Progent's CCIEs can provide expertise in the entire range of Cisco's popular family of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

• Certified Microsoft Windows Expertise
  Progent's Microsoft-certified remote support professionals can deliver computer system troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a broad variety of platform support services including Microsoft Windows Server 2022 planning and integration consulting, Windows Server 2019 expertise, Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, MS Exchange Server 2019 integration, MS Exchange 2016 Server migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 planning and deployment, Microsoft Teams planning and integration, Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a full array of online desktop consulting and support services including Windows 11 migration and designing and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISM and CISSP Certified System Security Professionals
  Progent's certified CISSP and ISSAP network security consultants can provide a variety of system protection solutions to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist your company to clean up rapidly following a damaging penetration. Security support services available from Progent include: in depth security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; installing firewalls; establishing secure mechanisms for off-site and mobile communication; defending your messaging system against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote support services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that utilize physical resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

• Help Desk Call Center Expertise
  Progent's Help Desk service offerings for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller businesses who lack the resources to support an in-house Help Desk but who want quick communication with an efficient Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.

  Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting support can guide you in creating an effective new Call Center or enhancing your established organization, selecting or customizing Help Desk software to address the particular needs of your corporation, or providing occasional phone support personnel to supplement your in-house Help Desk group to handle unusually busy scenarios like software transitions, mass updates, or installing new business software.

  Progent's Call Center team of veteran network consultants provides your computer users in Charlotte North Carolina immediate assistance from a dependable network service resource with extensive experience delivering phone consulting and remote diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a crucial contributor to company performance, and Progent's aim is to solve and not simply report IT problems.

• Applications Services: Education, Customization, and Integration
  Progent's Applications Consulting Group provides remote professional engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Mac consultants can support the artistic elements of Mac systems by offering remote consulting services and education in graphics, audio, and video. Progent's consultants offer help in a variety of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio or video or configuring an audio/video production studio.

  Online Network and Server Monitoring Services
  Progent offers companies in Charlotte North Carolina online network monitoring services powered by Microsoft Operations Manager network monitoring, customized by Progent for your business so your computer maintenance is proactive rather than reactive. By spotting emerging issues before they evolve into crashes, proactive monitoring can head off disruptive and costly service crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments based on a variety of platforms.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.