For small and midsize businesses located in Charlotte North Carolina, Progent provides technical support for networks powered by UNIX or Linux or for environments that include a mix of UNIX and Windows platforms. Progent has provided online support to companies in every state in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online technical support services offer exceptional value because they are equipped with the practical background and the sophisticated tools to resolve the majority of network issues rapidly. This lowers direct expenses because service calls take up fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization saves additionally in incidental expenses by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote help is structured to get the most out of your IT service investment. Progent bills per minute for telephone-based consulting, so you owe just for the support that you actually get. Unlike typical online service companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate situations where speedy. minor repairs manage to end up as major invoices. Progent's skill at handling technical issues efficiently results in your business saving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed a set of optimized tools and field-proven methodologies that ensure the maximum level of efficiency for remote technical support and troubleshooting for small business information networks. Progent provides safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology permits the consultants of Progent's Technical Response Center to access your computer system without violating corporate security.
Progent's powerful customer support database application maintains comprehensive records of the support that Progent's clients have been provided. Progent's staff service personnel have access to the records of support delivered to every Progent client by any consultant. This archive of anomalies and solutions is structured as a quickly searchable support database that enables Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft make available other massive support knowledge bases and allow fast response from vendors' in-house product engineers so Progent's online consulting experts are able to determine optimal solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Charlotte North Carolina or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's remote technical service professionals possess advanced credentials in an extensive set of products and technologies. This broad range of capability enables Progent's consultants to address practically any problem that may crop up in a small company network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help clients with mixed-OS environments, Progent also offers access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based technical support services available from Progent to customers in Charlotte include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a broad array of information technology including network architecture, email systems, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and simplified management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure engineers, and certifies a person's technical knowledge at the expert level. Cisco CCIEs can handle the most stubborn challenges associated with network infrastructure design, installation, management, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and developing workarounds or locating software updates. CCIEs provide excellent cost-effectiveness since their broad expertise permits them to resolve even the most difficult problems quickly. In typical instances, less experienced consultants can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service organizations make CCIEs accessible to help small and medium sized businesses. Progent offers quick telephone contact with a CCIE so you can receive timely support for severe network infrastructure issues that are lowering worker productivity but are not within the comfort zone of your regular computer maintenance resources. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via sophisticated on-line troubleshooting technology to provide quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN technology.
Authorized Windows Experts
Progent's Microsoft-expert online service professionals offer computer system repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of online PC desktop consulting and support services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to recover quickly after a serious penetration. Security support services available from Progent cover in depth security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; installing firewalls; building secure techniques for off-site and mobile connectivity; protecting your email system against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help businesses of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine physical resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract projects that small businesses frequently request. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables clients to complete critical projects economically and on time. Progent's project-based remote consulting services include:
How Your Charlotte North Carolina Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Call Center service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are ideal for smaller businesses who don't have the budget to support an in-house Help Desk but who need quick access to a reliable Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Call Center or revamping your existing organization, selecting or modifying Call Center software to meet the unique requirements of your company, or adding occasional online staff to supplement your in-house Help Desk resources to deal with unusually busy events like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced information technology experts gives your computer users in Charlotte North Carolina immediate assistance from a dependable technical support resource with substantial background providing telephone-based consulting and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a key driver of company productivity, and Progent's intent is to fix instead of just annotate technical problems.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts staff can supply remote and in-depth consulting expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft business applications including Microsoft CRM, MS Office Project, MS Office Word, and Excel. To read more information about Progent's consulting, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can promote the imaginative elements of Macintosh environments by providing remote help support and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a range of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Charlotte North Carolina remote network monitoring support powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your business so that your IT maintenance is proactive and automated. By uncovering potential problems before they cause downtime, proactive monitoring can ward off disruptive and costly information system failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that support multiple OS platforms.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State