Fast Phone Technical Support for Charlotte North Carolina UNIX, Linux, or Solaris SystemsFor small companies in Charlotte North Carolina, Progent offers support for networks based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity planning.

Progent's online support services offer exceptional value because they are equipped with the practical experience and the advanced tools to solve the majority of network problems rapidly. This reduces immediate expenses because service calls take up fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves even more in indirect costs by reducing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.

Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike many remote service firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at dealing with problems efficiently results in your company conserving money.

Progent's Remote Support Tools
Over the years, Progent has refined an arsenal of optimized tools and field-proven methodologies that allow the highest level of efficiency for remote help and troubleshooting for small business IT networks. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's online support team to interface to your company's network without compromising corporate security.

Progent's advanced customer support database system maintains thorough records of all service that Progent's customers have been provided. Progent's staff consultants have access to the details of all help provided to every Progent client by any engineer. This archive of trouble tickets and responses is structured as an easily retrievable internal database that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft permit access to other extensive technical knowledge bases and permit quick access to manufacturers' in-house support staff so Progent's online service specialists can determine the best resolutions in the least time.

Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Charlotte North Carolina or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.

Phone-based Network Support Services Provided by Progent
Progent's phone-based technical support engineers possess credentials in an extensive set of products and technologies. This broad scope of IT skills permits Progent's consultants to manage almost any problem likely to take place in a small or midsize company network. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To support businesses with multi-OS networks, Progent also offers the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical support services provided by Progent to small businesses in Charlotte include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a broad array of computer technology including network infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's group-oriented approach to solving technical issues enables quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can offer urgent online assistance for diagnosing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX
    • HP-UX
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX
    Important Linux variants for which Progent offers expertise include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Charlotte North CarolinaThe Cisco CCIE credential is the premier recognition for network professionals, and indicates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs can deal with even the most difficult problems occurring in network infrastructure design, installation, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs are an exceptional cost-effectiveness because their depth of expertise permits them to resolve the most difficult problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Few service firms make CCIEs available to support small and medium sized companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can receive urgent help for serious network infrastructure issues that are crippling business productivity but are not within the scope of your ordinary IT support providers. Progent's Cisco-qualified CCIE support experts can communicate with your computer system using advanced on-line troubleshooting technology to perform quick, secure, and economical analysis and repair. Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network technology.

  • Certified MS Windows Expertise
    MS Windows Experts for Charlotte North CarolinaProgent's Microsoft-expert online service experts offer computer system repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help your company with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2016 migration consulting, SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a full array of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Certified System Security Experts for Charlotte North CarolinaProgent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to clean up rapidly following a serious breach. Security solutions offered by Progent cover thorough network security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast cleanup after malicious attacks; configuring firewalls; establishing secure architectures for remote and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special projects that small businesses frequently need. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center programs for small and midsize businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are ideal for smaller organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who need fast access to a dependable Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk or revamping your existing organization, evaluating or enhancing Call Center application software to meet the special needs of your corporation, or providing occasional online personnel to supplement your existing Help Desk team during demanding scenarios like software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of veteran network experts offers your customers in Charlotte North Carolina rapid communication with an effective support group with substantial background offering telephone-based support and online repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a key driver of business productivity, and Progent's aim is to fix rather than merely track IT problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting staff offers remote and in-depth engineering support and training in key business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft business applications including Microsoft CRM, Project, MS Office Word, and Microsoft Excel. To read more information on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac consultants can support the artistic elements of Apple Mac computing by delivering phone-based help services and training in imaging, audio, and motion video. Progent's consultants can provide help in a range of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs like scanning or digitizing audio or video or putting together an audio/video production studio.

    Online Network Monitoring Services
    Progent offers businesses in Charlotte North Carolina remote network and server monitoring services powered by Microsoft Operations Manager network monitoring, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By detecting potential trouble spots before they evolve into downtime, system monitoring can head off stressful and expensive information system breakdowns. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks that incorporate a variety of OS platforms.

How Your Charlotte North Carolina Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services

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    Progent has over a decade of background deploying, and supporting the core platforms that make up Microsoft System Center and can help you to design, deploy, support, and repair your Microsoft System Center ecosystem to optimize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-based datacenters. Progent can help your organization to upgrade to the latest edition of System Center from an earlier release or from another IT management solution to deliver the benefits of enterprise-class deployment, automation, security, plus datacenter and application availability and performance monitoring.

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    Progent's Cisco Jabber consultants offer remote or on-premises expertise to assist organizations of all sizes to design, implement, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers in-depth support for the products, technologies and services that make up building a cohesive Cisco Jabber collaboration solution including Cisco network appliances and management software, Microsoft Office apps, Windows and Mac computers, iOS and Android smartphones, SIP interfaces, Wi-Fi systems, security and compliance, cloud integration, telepresence systems, PBX products, business continuity, and the many other pieces of a modern collaboration ecosystem.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can expand their market, reduce their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and get to market quickly.

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    Progent can help you in any and all facets of your migration to Exchange 2016 such as designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines (VMs), databases and log files; configuring hardware load balancing (HLB) for fault-tolerant CAS services; planning, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and configuring Outlook on the web.

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    Progent's Wireless Consulting Services offer a fast, economical way for companies of all sizes to configure, manage, monitor and repair the latest wireless network solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you design and install appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Progentís IT outsourcing services offer budget-friendly network support for medium-size companies. Whether it includes planning network architecture, setting up an internal Help Desk or outsourcing a one, deploying an updated email system, monitoring your network, or developing an on-line business solution, outsourcing your IT engineering services can reduce expenses and eliminate uncertainties, permitting IT service budgets to grow in a more linear and manageable manner than is possible by amassing a large, all-purpose in-house IT organization. Progentís Outsourcing White Paper and flyers show how Progent can help you create a protected and robust network architecture for your critical Windows-powered business software such as Windows 2008, Exchange Server 2007, and SQL Server 2008.

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    Progent's SonicWall firewall consultants can show you how to integrate, maintain, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa Series of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified cybersecurity consultants can help you incorporate SonicWall firewalls into a complete network protection solution and build security into your business operations.

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    Progent's Cisco IP phone and video IP phone consultants can assist you to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Unified Communications Manager Express (CME) to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM applications such as Cisco Unified CM IM and Presence Jabber, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, installing Cisco ISR routers with CUBE internetworking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.

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    If you need assistance creating, improving, or troubleshooting applications for Windows, Linux, or the Web, Progentís expert team of program developers, database designers, and project managers can make sure you get the project done on schedule and within your budget. Progent's seasoned application developers offer affordable and expert remote consulting for jobs as simple as writing Vidual Basic macros for Excel or as challenging as rolling out mission-critical database applications based on SQL Server or Oracle.

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    Progent's Microsoft-certified consulting experts have over a decade of experience designing, deploying, optimizing and fixing Microsoft SCOM environments and can provide organizations of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to watch over your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs according to leading practices for tracking network infrastructure as well as both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive remote or onsite troubleshooting to help you to fix serious problems detected by System Center 2012 Operations Manager.

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    Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration support services that include Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has two decades of experience providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.

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