Immediate Online Technical Support for Charlotte North Carolina UNIX, Linux, or Solaris NetworksFor small companies located in Charlotte North Carolina, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery planning.

Progent's remote technical support services offer excellent value due to the fact that they are equipped with the practical background and the advanced tools to solve most information system issues quickly. Efficient support reduces immediate expenses since service calls take up a smaller number of billable minutes. Online help also avoids the expense of sending an engineer to your office. Your organization benefits even more in indirect expenses by minimizing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's billing model for online support is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you pay exclusively for the support that you actually get. Unlike many online support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent situations where fast repairs manage to end up as substantial invoices. Progent's penchant for disposing of problems efficiently translates into your company spending less money.

Progent's Online Technical Support Tools
Over the years, Progent has refined a collection of optimized technologies and field-tested methodologies that promote the maximum level of efficiency for remote consulting and troubleshooting for small and midsize company IT systems. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's remote service group to link to your company's network without violating corporate security.

Progent's proprietary service database application keeps detailed records for the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of services delivered to each customer by any Progent consultant. This database of issues and fixes is organized as an easily exploitable internal database that permits Progent's online support experts to share their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other massive technical databases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to arrive at the most efficient solutions quickly.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Charlotte North Carolina or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, visit Immediate Emergency Support.

Phone-based Network Support Services Provided by Progent
Progent's phone-based consulting experts possess certified skills in an extensive array of technologies. This breadth of capability enables Progent's engineers to manage almost any crisis likely to occur in a small or midsize company information system. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To support customers with mixed-OS environments, Progent also provides the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.

Online support available from Progent to customers in Charlotte include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide array of computer technology including network architecture, email systems, system and operational security, UNIX and Windows integration, VMware products for server economization and easy administration, and migration from legacy systems to the latest Windows or Linux-powered environments. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX/Linux consultants can offer urgent phone-based assistance for diagnosing anomalies within UNIX/Linux systems powered by leading variants of UNIX including:

    Important Linux variants for which Progent offers expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Charlotte North CarolinaThe Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and certifies an individual's technical knowledge at the master level. Cisco CCIEs can handle even the most complex problems occurring in network design, deployment, administration, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software patches. CCIEs represent an exceptional value since their deep expertise allows them to solve the most difficult problems quickly. In many cases, less seasoned consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Few support providers make Cisco CCIEs available to help small and medium sized companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can receive timely assistance for complex network infrastructure issues that are hurting worker productivity but are beyond the comfort zone of your local IT service personnel. Progent's CCIE consultants can interface to your computer system using sophisticated remote support tools in order to provide efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network technology.

  • Authorized Windows Experts
    MS Windows Experts for Charlotte North CarolinaProgent's Microsoft-premier online service engineers offer computer repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a wide range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2016 migration consulting services, SharePoint 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a full array of online desktop support and troubleshooting services including Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Premier System Security Engineers
    CISSP Premier System Security Experts for Charlotte North CarolinaProgent's qualified CISM and CISSP network security consultants can provide a range of system protection services to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist you to recover rapidly after a serious breach. Security solutions offered by Progent cover thorough security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; installing firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging infrastructure against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine physical resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies often request. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based remote consulting services include:
  • Call Center Expertise
    Progent's Help Desk service options for small companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are ideal for small companies who don't have the money or time to support an internal Call Center but who need quick response from an efficient Call Center with proficient phone support as well as the available expertise to escalate the most challenging problems to advanced consultants.

    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the top professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk consulting services can assist you in creating an effective new Call Center or enhancing your existing one, identifying or enhancing Call Center software products to address the particular requirements of your corporation, or adding temporary phone support personnel to reinforce your existing Help Desk Call Center group during demanding situations like software migrations, major upgrades, or installing new business software.

    Progent's Help Desk staff of seasoned network professionals gives your clients in Charlotte North Carolina instant access to a dependable technical support resource with substantial experience offering telephone-based consulting and remote troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a crucial enabler of business performance, and Progent's intent is to solve instead of merely track network issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply remote advanced engineering support and education in special application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Word, and MS Excel. To find out more concerning Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac consultants can support the artistic aspect of Macintosh environments by delivering phone-based consulting services and education in graphics, sound, and video. Progent's consultants can provide assistance in a large selection of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects like capturing or digitizing audio or video or putting together an audio/video post production studio.

    Remote Network Monitoring Services
    Progent offers companies in Charlotte North Carolina remote network and server monitoring services based on MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so that your network maintenance is proactive and automated. By detecting looming problems before they evolve into downtime, proactive monitoring can ward off stressful and expensive service crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks based on multiple operating systems.

How Your Charlotte North Carolina Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services




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