For small businesses in Charlotte or anywhere in the state of North Carolina, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's online support engineers represent excellent value because they have the real-world background and the advanced tools to resolve the majority of information system issues quickly. Efficient support lowers immediate expenses since service calls require a smaller number of billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves even more in incidental expenses by minimizing or eliminating system downtime and related costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe only for the support that you actually get. In contrast to many remote service firms, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent scenarios where fast solutions manage to turn into large bills. Progent's penchant for disposing of problems efficiently results in your company saving cash.
Progent's Online Technical Support Tools
Over the years, Progent has refined an array of optimized tools and field-tested methodologies that promote the highest level of effectiveness for remote consulting and troubleshooting for small and midsize company computer networks. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's remote service group to access your environment without compromising system security.
Progent's proprietary customer support reporting application maintains extensive records describing the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of assistance rendered to each customer by every Progent engineer. This archive of trouble tickets and responses is structured as an easily accessible support knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft make available other vast support databases and allow quick response from vendors' internal support staff with the result that Progent's remote service experts can find optimal resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Charlotte or anywhere in North Carolina or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's phone-based network support experts possess advanced credentials in a comprehensive set of products and technologies. This breadth of technical skills allows Progent's consultants to tackle almost any problem likely to crop up in a small or midsize company network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.
To support companies with multi-OS networks, Progent also offers the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services available from Progent to small businesses in Charlotte and anywhere in the state of North Carolina include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide spectrum of information technology including system architecture, email systems, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency remote help for diagnosing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking professionals, and validates a person's technical skills at the expert level. Cisco qualified CCIEs know how to handle even the most difficult issues encountered in network planning, integration, maintenance, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs are an exceptional value since their depth of expertise enables them to find solutions for even the most intractable problems rapidly. In common instances, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support organizations make CCIEs accessible to help small and mid-size companies. Progent offers quick telephone access to a Cisco-qualified CCIE so you can get immediate assistance for serious network infrastructure problems that are hurting business productivity but are outside the experience of your regular network service providers. Progent's Cisco CCIE support experts can connect to your computer system by means of the latest remote troubleshooting technology in order to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Support
Progent's Microsoft-certified remote service engineers can deliver computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help you with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server design,
Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full range of remote PC desktop support and troubleshooting services including Windows 7 migration support, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Qualified System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recover rapidly after a serious breach. Security solutions offered by Progent cover thorough security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm assaults; setting up firewalls; designing safe mechanisms for remote and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help organizations of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned online consulting experts for special IT projects that small companies often request. Billing rates for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these important areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Charlotte Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are ideal for small businesses who don't have the money or time to assemble and manage an internal Call Center but who require quick response from a reliable Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Call Center is designed for larger businesses and operates as a seamless supplement to your current Helpdesk resources. Progent's Virtual Call Center can act as an escalation option to handle complex computer system issues, or be available in overflow circumstances when your other resources are swamped.
Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk Call Center or improving your established organization, evaluating or enhancing Help Desk Call Center software products to meet the particular needs of your company, or adding temporary phone support personnel to work with your internal Help Desk Call Center group to deal with high-demand events such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center team of experienced information technology experts gives your customers in Charlotte or anywhere in the state of North Carolina quick assistance from a reliable network service group with extensive experience delivering telephone-based help and online troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center the reputation as a key driver of business performance, and Progent's goal is to fix and not simply document IT issues.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts staff offers remote and in-depth consulting expertise and education in specific business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for familiar Microsoft applications such as CRM, Project, Microsoft Office Word, and Microsoft Excel. To learn more information on Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac experts can support the creative elements of Apple Mac systems by providing phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a variety of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific jobs like capturing or digitizing audio/video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Charlotte, or anywhere in the state of North Carolina, remote network monitoring support based on MS System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your computer maintenance is proactive and automated. By detecting possible issues before they grow into crashes, proactive monitoring can avoid inconvenient and expensive network failures. Progent can also use system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that incorporate multiple OS platforms.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.