For small and midsize businesses in Charlotte or anywhere in the state of North Carolina, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and business continuity preparedness.
Progent's online technical support engineers offer excellent value due to the fact that they have the practical experience and the advanced tools to solve most network issues quickly. Efficient support lowers immediate costs because service calls require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company saves additionally with incidental costs by minimizing or avoiding system downtime and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's pricing policy for remote help is designed to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to many online service companies, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where quick repairs somehow turn into major tabs. Progent's penchant for dealing with problems quickly translates into your company spending less money.
Progent's Remote Service Technologies
Over time, Progent has developed an arsenal of optimized tools and proven processes that ensure the highest degree of effectiveness for remote consulting and troubleshooting for small company information networks. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the engineers of Progent's remote service group to communicate with your environment remotely without breaching network security.
Progent's powerful service database system includes thorough documentation for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of support rendered to every customer by any Progent engineer. This history of issues and responses is structured as a conveniently retrievable internal knowledge base that allows Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft make available other massive technical knowledge bases and allow quick access to vendors' in-house support staff so Progent's remote consulting experts are able to arrive at the best resolutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Charlotte or anywhere in North Carolina or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's online network support experts have advanced credentials in a comprehensive array of products and technologies. This broad range of technical skills permits Progent's engineers to resolve virtually any problem likely to take place in a small company information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with mixed-operating system networks, Progent also offers access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services available from Progent to clients in Charlotte and anywhere in the state of North Carolina include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a broad range of computer technology including network architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for diagnosing problems within UNIX/Linux systems powered by leading versions of UNIX such as:
Important Linux versions for which Progent offers expertise include:
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for networking engineers, and validates a person's technical skills at the master level. Cisco qualified CCIEs can resolve even the most stubborn issues encountered in network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network management utilities and developing workarounds or locating program updates. Cisco CCIEs are an excellent value because their broad expertise enables them to resolve the most complex problems quickly. In typical cases, less experienced service providers can struggle for hours or even days with identical problems that a CCIE can dispose of in minutes.
Few support organizations make Cisco CCIEs accessible to help small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can get timely assistance for severe network issues that are impacting worker productivity but are outside the scope of your regular computer maintenance personnel. Progent's Cisco CCIE support experts can connect to your network using sophisticated on-line troubleshooting tools in order to perform quick, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's industry-leading family of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified remote service engineers offer network repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can assist your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 design,
Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote desktop support services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISSP and ISSAP security consultants offer a variety of system protection services to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recover rapidly following a serious breach. Security support services offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm attacks; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; defending your messaging system against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses often need. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Charlotte Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk service options for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are designed for small organizations who lack the budget to build and maintain an in-house Help Desk Call Center but who require quick response from an effective Help Desk with professional telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk is designed for larger companies and serves as a transparent addition to your existing Helpdesk team. Progent's Virtual Help Desk can serve as an escalation alternative to resolve the toughest technical challenges, or be available in hectic instances when your ordinary service providers are overwhelmed.
Progent's Call Center consulting support can aid you in establishing an efficient new Call Center or revamping your existing organization, identifying or customizing Call Center software products to address the unique requirements of your corporation, or providing temporary online personnel to reinforce your existing Help Desk team during demanding events such as software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran network professionals provides your workers in Charlotte or anywhere in the state of North Carolina rapid access to a reliable network service resource with years of background delivering telephone-based help and remote diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a solid contributor to company productivity, and Progent's intent is to solve and not simply report network problems.
Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff can supply online and in-depth consulting support and education in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for Microsoft business applications including CRM, MS Project, MS Word, and MS Office Excel. To read additional information on Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can support the imaginative components of Macintosh environments by offering remote consulting support and training in graphics, audio, and video. Progent's consultants can provide expertise in a variety of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs like scanning or digitizing audio/video or configuring an audio/video post production lab.
Remote Network Monitoring Services
Progent offers companies in Charlotte, or anywhere in the state of North Carolina, online network monitoring support powered by MS Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so your IT support is proactive and automated. By uncovering possible issues before they grow into network outages, remote monitoring can minimize stressful and costly service failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that incorporate multiple operating systems.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.