Charlotte Work at Home Employees Configuration Support and Consulting
System Planning, Integration, Management and Help Desk Consulting and Support Services
Expanding your remote workforce can have a major impact on IT infrastructure, cybersecurity, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that support work-from-home employees. Progent can help your Charlotte company to pick the right technologies and follow leading practices in creating and operating a secure virtual solution for telecommuters that promotes teamwork and delivers maximum value. Progent can provide services that go from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent can help Charlotte, North Caroline companies to with any facet of creating a high-functioning remote work environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, data security, data protection solutions, and unified management.
Network Infrastructure for an At-Home Workforce
Configuring the network infrastructure required to support a remote work environment can be particularly complex if you have to accommodate a combination of worker-owned equipment such as PCs and notebooks, Internet routers, and Wi-Fi APs from an assortment of vendors and with a variety of operating systems and firmware releases. Progent's background providing online help for both legacy as well as current technologies in remote office venues allows you to make efficient use of your existing infrastructure and provides you with ready access to expertise for making necessary updates. Services offered by Progent to assist you to create a productive telecommuting infrastructure include:
- Virtual Private Network technology allows you to create a secure tunnel for authenticated remote workers to use IT resources situated at your corporate datacenter or in a public cloud. Progent's consultants can assist your company to deploy and manage VPN access between your teleworkers and your key network resources by providing online VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your telecommuters to set up Cisco's popular AnyConnect software for secure VPN tunneling for a broad selection of devices including Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products enable a telecommuter to see and use a data center PC's desktop. This gives network managers significant control over the computing environment of telecommuters and offers them a familiar experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home networks to the Internet and support VPN tunnels, home wireless networks, and firewalls. Progent can provide top-tier remote consulting for setting up home routers from all major vendors. See router configuration services from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by the whole family and visitors, are frequently utilized by telecommuters to access their router for work. This can cause throughput and cybersecurity problems. Progent can assist you to resolve these issues by delivering services that include Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti Unifi WiFi AP setup help.
- Internet connectivity solutions impact the speed and reliability of connections between at-home workers and the corporate network. Mission-critical processes might require redundant Internet connections in case the primary connection fails. Progent can provide guidance for identifying service providers, choosing sensible bandwidth and data volume bundles, and setting up redundant Internet connections. See Internet connectivity solutions.
VoIP Solutions for Telecommuters
Expanding the business PBX environment to include teleworkers is vital to supporting an effective work-at-home solution. A broad range of cloud-based digital PBX platforms are used by small and mid-size businesses to server telecommuters. Many enterprises rely on Cisco's current or older products for VoIP management. Progent can assist organizations of any size to design or tune a telecommuter VoIP environment that provides the flexibility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help businesses optimize their existing Cisco VoIP systems to handle an expanding remote workforce.
- Cisco Unified Communications Manager (CUCM) extends advanced telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and mixed media software deployed across the network. Unified Communications Manager manages additional mixed media services such as messaging, voice/video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, refer to Cisco Unified Communications Manager expertise.
- CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help you to maintain your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. For details about Progent's support services for CallManager and Cisco's other legacy IP voice products, refer to CallManager expertise.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients operating outside the corporate firewall like at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network architecture to work with these solutions and provide as-needed deployment and troubleshooting services.
Voice/Video Conferencing for an At-Home Workforce
A broad selection of voice/video conferencing products from leading technology companies enable virtual discussions, video conferencing, chat, and screen sharing for both onsite workers and at-home workers. Many organizations utilize multiple products to meet the needs of their various partners and customers. Progent can assist your organization to maintain your existing voice/video conferencing environment and optimize the engagement of your at-home workforce.
- Skype for Business is Microsoft's leading communications product that enables presence, instant messaging, audio and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help your company to deploy and maintain Skype for Business client software to accommodate your at-home employees. For details about Progent's consulting expertise for Skype for Business, see Skype for Business integration services.
- FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 simultaneous users for video calls. To learn more about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference and training. For details about Progent's consulting expertise for Webex as well as for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conversations, contacts, and content with capabilities such as video calling, persistent threaded chat, plus data sharing. For details about Progent's support services for Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these products and help you to tune your network infrastructure to run them.
Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, providing a powerful ecosystem of applications that deliver a cohesive user experience for sharing data and ideas across multiple sites and on a broad range of endpoints. Progent has provided remote consulting services for SharePoint and Exchange Server since their original publication and can assist businesses to tune these critical collaboration platforms to optimize the effectiveness of your at-home workforce.
SharePoint utilizes web sites to promote collaboration and information delivery by providing policy-driven delivery of content, workflow, and utilities for looking through company-wide information silos. SharePoint permits you to create protected portals that permits remote workers to view and update consolidated corporate intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts. For information about Progent's SharePoint support services, see SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, refer to deployment consulting for Exchange.
OneDrive is Microsoft's shared cloud file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and co-workers anywhere can share them safely through a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables remote employees to co-author files. Edits created offline are automatically synced when you go back online. To learn about Progent's consulting expertise for OneDrive, visit Onedrive integration experts.
Cloud Integration for Teleworkers
Progent can provide affordable online assistance for helping businesses to build, maintain and troubleshoot cohesive hybrid network models that include physical data centers, telecommuters, branches, and cloud services. Progent can provide expertise for all modes of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters resolve problems with public cloud access, authentication, and security.
Microsoft Azure is a leading family of public cloud software and services that allows you to utilize infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Microsoft Azure includes more than 100 cloud-based services including hosting for Windows and Linux-powered virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can help your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan data backup and restore solutions with Azure Backup. Progent can also show you how to establish protected connections to Azure for at-home workers by configuring and debugging firewalls and VPN tunnels. For details about Progent's consulting services for Azure, go to Microsoft Azure consulting.
Microsoft 365, previously called Office 365, is Microsoft's popular family of client productivity applications and cloud services available by subscription. Office applications and services are marketed in a variety of plans intended for users ranging from individuals and households to large corporations. Progent can provide fast and easy online contact with consultants knowledgeable about Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to evaluate the various subscription plans available for Microsoft 365 and configure 365 apps for your remote workers to achieve top business value. For information about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 consulting expertise.
Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of reduced spending for physical infrastructure, easier management, dynamic scaling, high reliability, and other benefits inherent with public clouds. Microsoft has engineered Exchange Online to operate smoothly with local deployments of Exchange, enabling you to build hybrid information systems. Progent's certified Exchange consultants can provide as-needed help to get you through challenging IT roadblocks and also offer end-to-end project management outsourcing to make sure your telecommuters have easy and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting expertise for Exchange Online, see Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud market and is the world's top source of cloud services. Progent offers quick and economical online access to cloud integration consultants who can help your business to design, implement, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with local resources and with other popular cloud platforms like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist your company to create a high-uptime network model to make sure your employees have a consistent computing environment regardless of whether they are working from your main office, a remote branch, at home, or on the road. For information about Progent's expertise for Amazon AWS, see Amazon AWS integration services.
Google Cloud Platform (GCP) is a popular set of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to scale your current IT assets with the Google Cloud Platform, and Progent's database consultants can help you make your critical apps cloud friendly so your remote workers can take full advantage of Google Cloud Platform services. Progent's consultants can help you to set up VMs on GCP Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and simplify identity management for teleworkers with Google Cloud Identity services. Progent can also assist your organization to utilize GCP's unified management technology to control and monitor your Google Cloud environment. For information, refer to Google Cloud Platform integration expertise.
Help Desk Support for Telecommuters
An emergency, enterprise-wide switchover to a telecommuter business model, which could be driven by a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even a well-staffed internal Call Center. Progent's Help Desk services allow organizations of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of remote technical support specialists along with world-class trouble ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from help requests to ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or revise the status of their active tickets, enter information, and append screenshots and relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Center Supplemental Service enables you to augment your current Call Center team by splitting responsibilities for Support Desk support transparently between your regular IT support organization and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collective support model based on the leading professional services automation platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. To learn how Progent's Help Desk Supplementation Services can enable your company to provide world-class IT support to your telecommuters, visit Progent's Support Desk augmentation Services.
Security and Compliance for Teleworkers
At-home employees typically use their personal computing devices and often operate in an unsecured physical environment. This situation multiplies their vulnerability to malware threats and calls for judicious configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, intensive user education, and the development of security policies built on best practices. Progent's veteran roster of IT security solutions consultants can assist you to design, implement and manage a compliant cybersecurity solution that protects vital IT resources in networks that include at-home workers.
Firewalls enable companies to build a network that can be securely utilized by local users and by an at-home workforce, mobile workers, vendors, clients, and the public. Next-generation firewall appliances allow you to assign and control different permissions to various classes of users and to scale your network and modify your cybersecurity posture as your company evolves and as cyber threats become more complex. Progent works with both current and legacy firewall devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall integration expertise, refer to firewall support services.
Online Endpoint Monitoring makes it easy to watch over the disparate devices used by an at-home workforce and either reject or identify and mitigate modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on every secured endpoint, monitoring all activity and using advanced behavioral threat analysis from SentinelOne to detect new threats on arrival. When an attack is spotted, ProSight ASM immediately isolates the impacted endpoint device from the corporate network to contain the threat. Since the ProSight ASM agent is self-contained, endpoints stay protected even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight Active Security Monitoring, go to remote endpoint monitoring for at-home workers.
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a secured online account and enter your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a separate network channel. A broad range of devices can be utilized for this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple verification devices. For details about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for an at-home workforce.
Security Audits can evaluate the exposure of your network to all classes of external and local security threats for an environment that includes at-home workers. Progent can deploy remote, automated cybersecurity analysis software for quickly and affordably uncovering a broad range of security gaps that can be found over the Internet. Progent's security assessment experts, which can be managed by security professionals with top credentials such as CISM, ISSAP, and GIAC, can assist you to evaluate your procedures and policies and assess your network architecture to allow you to implement top-level protection for your teleworkers.
Download White Paper: Securing a Work-From-Home Network
To view or download a white paper describing key things to focus on for protecting an IT environment that supports work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
The field of Data Protection covers saving and recovering critical information so as to avoid data loss and minimize recovery time in the event of storage system failures due to equipment breakdowns, software glitches, user error, malware, or any other reason. Dependable data protection strategies can be especially challenging to architect and maintain in hybrid environments that combine in-house data centers, public clouds, and at-home workers.
- Backup/Restore solutions for an at-home workforce must cover diverse kinds of personally owned endpoint devices. Progent can provide quick remote access to experts familiar with a wide array of products for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iPads and smartphones. Popular backup/restore products supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect data distributed across a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud-based storage and includes fine-grained recovery and unified management.
- Disaster Recovery/Business Continuity (DR/BC) strategies often envision scenarios that call for a quick changeover to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity planning specialists can assist you to develop, document and test a DR/BC plan that includes the process of switching to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a unified environment for safeguarding corporate data by managing on-premises, mobile, and at-home endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and applications. Remote endpoint computers can be user owned or company owned. Network administrators managing the endpoint devices of at-home workers can utilize Intune to deploy and validate apps on managed devices, push updates and certificates, set up rules for permission to access information and networks, manage passwords, establish VPN tunnels, determine how telecommuters share information, set up threat protection, ensure security compliance, and wipe sensitive data from lost, stolen or decommissioned endpoint devices. Intune runs with Apple iOS, Google Android, Windows, and macOS devices. For information about Intune and how Progent can assist you to use this platform to administer the endpoint computers of your at-home workforce, see Intune telecommuter device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that helps network administrators to keep off-premises endpoints up to date and secure. Workspace ONE uses VMware AirWatch for centralized endpoint management plus VMware's Horizon virtual application delivery platform for authorization control, app management, and configuration management of endpoints. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment through a perpetual license. Key capabilities of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated management reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud services. For details about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote device management consultants.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Charlotte, North Caroline organization, call
An index of content::
Award Winning Exchange 2007 Edge Server Professionals
Exchange 2007 Edge Server On-site Technical Support
Progent's expert consultants can help you define and implement an efficient in-place Exchange Server 2007 migration plan that minimizes productivity downtime, simplifies long-term support requirements, and makes your Exchange Server 2007 easy to administer. For complex multi-server or multi-location upgrades, Progent offers the knowledge and experience to complete your move rapidly and economically. Progent's Exchange Server 2007 help, troubleshooting, and design offerings include assistance with the configuration of outside vendor enhancements of Microsoft Exchange 2007 Server and the creation of unified messaging solutions powered by Microsoft Exchange Server 2007.
Cybersecurity Penetration Testing Secure
Cisco and Microsoft Certified Experts Stealth Penetration Testing Security Consultancies
Stealth intrusion checking is an important component of any overall IT system security strategy. Progent's security experts can perform thorough penetration tests without the awareness of your company's in-house network support staff. Stealth penetration testing uncovers whether current security defense systems such as intrusion incident warnings and event log analysis are correctly configured and consistently observed. Progent can implement ongoing automatic PEN testing to map your internal/external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, overlooked patches, and ill-advised product defaults can be chained together by threat actors into the multi-vector attacks typical of modern strains of ransomware.
Fortinet 3000 Series Firewalls Support and Help
24-7 Fortinet Firewall Management Specialist
Fortinet next-generation firewalls are industry leaders in offering best-in-class throughput for SSL inspection. Progent's Fortinet FortiGate firewall consultants can help your business to deploy your Fortinet FortiGate firewalls to safeguard all your digital resources at the network edge, within the data center, at branch locations, and at the cloud edge.
Microsoft Windows 7 Engineers
Windows 7 64-bit Upgrade System Consultant
Progent's certified engineers can help your company to assess
Outsourcing 802.11ax Planning
Mobile Connectivity Network Consulting
Progent's Wireless Consulting Services provide a convenient, affordable way for companies of all sizes to integrate, manage and repair cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and install hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Award Winning Microsoft ISA 2004 Server Computer Engineer
Computer Engineer Microsoft ISA 2004 Server
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have long experience configuring ISA Server-based security installations for IT networks with multiple offices, remote workers, and line-of-business eCommerce applications. Progent's ISA Firewall experts can assist your company in designing and implementing an installation of ISA 2000 Server or ISA Server 2004 that supports your network protection needs without adversely limiting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Windows Server 2003 Consultancy
Support and Setup Windows 2003
Progent's certified Windows 2003 Server consultants can provide computer help and IT consulting services for the entire line of Microsoft .NET Servers, Microsoft Windows Server 2003, and Windows Server 2000. Progent's Windows 2003 migration, integration, administration, and support offerings include system design, deployment, project management, in-person and remote network support and repair, Help Desk outsourcing, expert security consulting, turn-key outsourcing, and expert co-sourcing.
Biggest Services Microsoft Virtual Server 2005
Award Winning Microsoft Virtual Server Administration Consultant
Microsoft Virtual Server 2005, run on the Microsoft Windows Server 2003 platform and based on technology first developed by Connectix, provides the power needed to carry out hardware reduction, software migration, and server quarantine projects via virtualization techniques in an enterprise-ready IT network with advanced scalability, manageability, and availability. Microsoft has aimed Virtual Server at companies who want to improve operational efficiency in application development and testing, migration from outdated mission-critical applications, and server consolidation. Progent's professional Virtual Server experts can assist your business to evaluate and integrate Microsoft Virtual Server.
ProSight Email Data Leakage Prevention Consultancy
ProSight Email Encryption Consultancy
Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter.
Apple iCloud Online Support Services
iPhone Consultants
Progent's experts can provide Mac users a range of services including workstation support, Apple macOS and OS X consulting, Mac integration with Windows networks, Entourage and email expertise, network protection services, and one-on-one training. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can provide help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with iPhone integration and iPad synchronization, or moving to iCloud services. For business networks built solely on Mac OS X or for systems with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of planning, configuring and maintaining a network infrastructure that is reliable, safe, efficient and aligned with your organization's business goals.
7600 Edge Router Remote Consulting
1800 ISR Router Professional
Cisco offers an extensive array of routers including appliances designed to provide the security, performance, and availability required by customers ranging from small offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and backup power for improved reliability and system availability. Progent can show you how to select and configure Cisco routers to establish a reliable foundation for your IT system and to make it easy to expand as you support new users, start new offices, deploy new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS operating system, such as the Cisco 800 family of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Routers.
Engineer Comcast Business Class Cable Internet
Metro Ethernet Professionals
Progent can provide the affordable services of remote Internet connectivity experts to help your organization to evaluate or enhance your Internet services so your Internet connectivity solution aligns with your business needs. Services available from Progent's engineers include evaluation of your existing bandwidth utilization, vendor and plan comparison and selection, network provisioning, and managing a seamless move to a new ISP and/or service arrangement. Provisioning can include enhancing existing routers and switches and deploying additional ones, setting up firewalls, and upgrading dependable BGP configurations.
Professionals Microsoft Lync Server Instant Messaging
Top Quality Lync Server 2013 Reverse Proxy Server Services
Microsoft Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network telephony. Microsoft Lync 2010 can extend the capability of Microsoft Exchange, SharePoint and Office or cloud-based Microsoft 365 and streamlines management via integration with Windows AD. Lync 2010 can also cut expenses by doing away with Voice-over-IP hardware and subscription fees, PBX systems, or conventional video conferencing technology. Progent's certified unified communications experts can provide online and on-premises support to assist your company to maintain and repair your current Lync 2010 environment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also help your organization to plan and carry out a smooth Skype for Business migration.
Consulting Services Retrospect for Mac
HP Data Protector Consulting Services
Progent can provide affordable online support from engineers with expertise in a broad array of products and technologies that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations as well as laptops and smartphones. Progent offers consulting support for leading backup platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Solaris FLARs. Progent's consultants can help you to implement, enhance, or maintain backup solutions for a range of environments such as local, edge to datacenter, cloud, or a mix.
Hosting Facility IT Consultant
Network Architecture Networking Help
For large organizations, Progent can leverage in-house network support groups by providing extensive background in supporting critical Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branches, Progent can act as a seamless nearby extension of enterprise network management. Progent's enterprise consulting services include company-wide security, online branch office support, network design, Sarbanes Oxley compliance, project management, and top-level service for multiple location office environments powered by Enterprise Windows 2003. Progent can provide on-site consultants and technicians to assist with a site move or branch move, or a network designer to help with setting up or utilizing an Internet Data Center or Hosting Facility.
IT Services Windows and Linux
Linux, Windows Consultant
If your company computer system combines Linux-based products technology with Windows, Progent can help you to incorporate your IT resources into a cohesive network that permits all your operating systems to coexist for easy administration, transparent dataflow, high availability, enhanced performance, and tight protection. Progent's Linux and MS Windows integration assistance offerings include network infrastructure integration and support, support for Windows services for UNIX, online server monitoring and management, remote network support and troubleshooting, in-person technical support, and Contact Center support.
Windows 8.1 Help Desk Outsourcing
Windows 8 Specialists
Windows 8.1 is designed to run on computers from smartphones and slates to engineering workstations. A wealth of innovative capabilities, including touch screen support and signature live tiles GUI, provide a broad selection of advantages for companies who know how to exploit them. Progent's Microsoft-certified consultants can help bring your organization up to speed with Microsoft Windows 8.1 and make sure you derive significant business advantage from the operating system's various new and enhanced technologies.
Consulting Virtual Server Technology
Server Management IT Consultant
Server growth puts pressure on IT budgets and administrative resources. Server consolidation through a virtual architecture promises lower total cost of ownership of servers and quicker return on investment, more efficient use of physical computers, simplified operations, increased system availability, and easier management. Common usage scenarios for virtual machines include hardware consolidation, low-cost platforms for line-of-business legacy software based on obsolete operating systems, and affordable isolation of program development or pilot testing environments from production systems.
Amazon MWS integration training Development Companies
Design Amazon MWS integration training
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales, merchants can expand their market, lower their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development team and provide application programming, workflow integration, project management support, and training so you can cut development time and costs and get to market quickly.
Desktop Help Desk Outsourcing Services Network Consulting
Help Desk Outsourcing Services Specialists
Progent's Co-managed Call Center service allows your business to split the load for Help Desk services transparently between your IT staff and Progent's pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the top shared PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
On-site Support ProSight Infrastructure Management
Automatic Network Infrastructure Mapping Online Help
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance issues.
Training Macintosh Applications
Adobe Illustrator Training
Progent's Mac consultants can support the creative facets of Mac environments by offering consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post production studio.
Sun Solaris Remote Consultant
Consultancy Linux Online
Progent provides national urgent technical support and consulting services for companies who run Solaris networks or whose IT systems include a mix of Sun Solaris and Microsoft Windows products. Remote technical support provides maximum return for your IT dollar by preserving client productivity and limiting the time charged for computer repair services. Sophisticated remote access utilities and skilled service specialists and engineers combine to enable Progent to solve most network issues without wasting time and expense by going to your location. In the vast majority of situations your network issues can be dealt with over the phone or through a mix of telephone help and remote connectivity. Progent can offer the services of Cisco CCIE network experts and CISSP premier security specialists to help with the most difficult system issues.
Lync Server 2013 and Cisco Unified Communications Consultant Services
Lync Server 2013 and SQL Server Engineer
Progent's consultants can help your company to assess the benefits of Microsoft Lync Server 2010 for your environment and can help you to plan and carry out a rollout of Lync Server that centralizes the management of Instant Messaging and Presence and increases the productivity of your in-house staff, telecommuters, and mobile workforce. Progent can in addition assist your company to perform an efficient migration to Lync Server 2010 from Office Communications Server or Live Communications Server, interface Microsoft Lync Server with Exchange, SharePoint Server, and SQL Server, show you how to run Microsoft Lync Server 2010 to improve the collaborative capabilities of MS Office programs, and provide training and continuing technical support for Microsoft Lync and other Microsoft technologies.
Q and A about Microsoft MCP Full-Time Job
Q and A about Recruiter Cisco Consultant Remote Support Job
To see replies to frequent questions concerning being employed by Progent, see Employment at Progent Q&A.
Microsoft Microsoft 365 Gmail migration Online Troubleshooting
Consultant Services Hybrid Microsoft 365 and Exchange
Microsoft supports seamless hybrid networks that combine Microsoft 365 and on-premises Exchange deployments. This allows you to have some mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can help you with any facet of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can deliver as-needed support to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is carried out on schedule and within budget.
Operations Manager Online Troubleshooting
Network Consulting Microsoft Operations Manager
Progent's Microsoft-certified consulting experts have over a decade of background planning, deploying, optimizing and fixing SCOM solutions and can provide organizations of all sizes advanced remote or on-premises consulting services for SCOM 2012. Progent can assist your company to design a topology for SCOM 2012 servers that provides the performance and availability needed to monitor your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs based on best practices for tracking network fabric as well as Microsoft and third-party applications and services. Also, Progent can deliver responsive remote or onsite technical support to assist you to fix serious problems detected by Microsoft SCOM 2012.
24-Hour Microsoft Expert Professionals SCCM 2012 Site Hierarchy Design
SCCM 2012 Reporting Setup and Support
Progent's Microsoft-certified consultants can assist your organization to plan for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to SCCM 2012 from a legacy device management platform or help you to enhance your existing SCCM 2012 ecosystem to accommodate your changing IT needs. Also, Progent can help you to create an infrastructure that takes full advantage of SCCM by delivering advanced consulting support for associated Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL SSRS, and Internet Information Services (IIS).
Top Rated Database Administration Consultant Services
Consultants Oracle Enterprise Manager
Progent's expert programmers, relational database architects, and program management consultants can assist large businesses to carry out development programs for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to seasoned program managers for advanced planning and project co-ordination or Progent can help customers fill in expertise gaps by providing relational database architects and software programmers skilled in building line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help clients to integrate SharePoint with additional applications such as Microsoft SQL and Excel to build data-driven intranets and portal sites. Progent also can provide experience with multiple web development tools and can help businesses to create, enhance, repair, or migrate web-based applications to utilize the most current web technology.
Microsoft Azure Active Directory Integration Companies
Microsoft Azure integration Engineer
Progent can assist companies of all sizes to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce hardware investments. Azure includes a comprehensive library of cloud services and Progent can assist you to understand the advantages and limitations of various cloud computing models supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and network infrastructure and ensure you avoid the typical mistakes small organizations make when moving to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN connections and to integrate iPhones and iPads and Android handhelds.
Reports Amazon S3 backup
Amazon EC2 security Integration
Progent can provide affordable online support to help companies of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for low-cost archival storage. Progent can help your IT team with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, pilot testing, configuration, centralized administration, performance tuning, software license management, backup/restore solutions, and security. Progent offers advanced expertise with firewall configuration and VPN technology and can show you how to create cloud-based or hybrid cloud ecosystems that efficiently incorporate Amazon AWS resources. Progent can provide as-needed consulting to help you to resolve complex technical issues or Progent can provide comprehensive project management outsourcing to help you move to the Amazon AWS cloud on schedule and within budget.
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