Charlotte Remote Workers Configuration Consultants
System Planning, Integration, Management and Call Center Consulting
Enlarging your at-home workforce can have a significant impact on network architecture, security/compliance, and corporate processes. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Charlotte company to select the right technologies and adhere to best practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns top business value. Progent offers support services that go from on demand guidance for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can assist Charlotte, North Caroline companies to with any facet of building a high-performing telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, data security, data protection solutions, and unified management.
Infrastructure for Teleworkers
Integrating the physical and software infrastructure required to support a remote workforce can be especially challenging if you have to manage a mix of personal hardware such as desktop computers and notebooks, Internet routers, and Wi-Fi appliances from various vendors and with a variety of OS software and firmware releases. Progent's background providing remote help for both outdated as well as modern technologies in virtual office solutions allows you to make efficient use of your available network infrastructure and provides you with fast access to expertise for implement necessary upgrades. Services available from Progent to assist your company to create a high-functioning work-at-home ecosystem include:
- VPN connectivity makes it possible to create a safe tunnel for authorized remote workers to use IT assets situated at your company data center or in a public cloud. Progent can assist your company to deploy and manage VPN access between your teleworkers and your key IT resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your at-home workers to set up Cisco's AnyConnect software for safe VPN tunneling for a broad range of devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to view and use a data center PC's desktop. This technology provides IT managers more control over the digital ecosystem of at-home employees and offers remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach home computer networks to the Internet and support VPN tunnels, home wireless connectivity, and firewalls. Progent can provide top-tier remote support for integrating routers from all major vendors. See router integration services from Cisco-certified experts.
- Home Wireless networks, often supporting an entire household and visitors, are frequently utilized by at-home employees to connect to their router for work. This can cause throughput and cybersecurity issues. Progent can help businesses to resolve these issues by providing services like Aironet integration expertise, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti WiFi AP integration assistance.
- Internet access methods impact the performance and reliability of connections between at-home workers and the corporate data center. Vital processes may demand redundant Internet access in case the normal connection breaks. Progent can provide expertise for selecting Internet service providers, selecting sensible bandwidth and data volume bundles, and configuring redundant Internet connections. See Internet access integration services.
VoIP Solutions for an At-Home Workforce
Expanding the company phone system to accommodate telecommuters is vital to maintaining a productive work-at-home solution. A variety of cloud-centric VoIP platforms are used by SMBs to support teleworkers. Many larger organizations rely on Cisco's modern or legacy products for VoIP management. Progent can assist organizations of any size to plan or maintain a telecommuter IP voice environment that delivers the versatility, convenience and security needed for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help organizations optimize their existing Cisco VoIP environments to handle a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia applications used across the network. Unified Communications Manager supports additional combined media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager expertise, visit Cisco Unified Communications Manager expertise.
- CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent can help your company to support your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other early IP voice platforms, see CallManager consulting services.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients operating beyond the corporate firewall such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to support these VoIP solutions and deliver as-needed integration and troubleshooting services.
Voice/Video Conferencing for Teleworkers
A wide selection of voice/video conferencing products from leading technology companies enable online meetings, video and voice conferencing, chat sessions, and screen sharing for both onsite workers and telecommuters. Many companies use multiple products to meet the needs of their different partners and clients. Progent's communications experts can assist your organization to maintain your existing conferencing ecosystem and enhance the experience of your at-home employees.
- Skype for Business is Microsoft's popular unified communications product that enables real-time presence, IM, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist you to deploy and maintain Skype for Business clients to support your at-home employees. For details about Progent's consulting services for Skype for Business, refer to Skype for Business consulting experts.
- FaceTime is Apple's multiuser video phone platform for compatible iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 concurrent users for video sessions. To learn more about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference. To learn more about Progent's support expertise for Webex as well as for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with capabilities such as voice/video conferencing, persistent threaded chat, plus data sharing. For details about Progent's support services for Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and assist your business to tune your WAN architecture to run them.
Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, providing a rich environment of applications that deliver a cohesive user experience for exchanging data and ideas throughout a corporate network and on a wide selection of endpoints. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange since their first publication and can assist businesses to tune these flagship collaboration products to optimize the effectiveness of your remote workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, video meetings with screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly called Azure Active Directory) for supporting its full range of capabilities. To learn more about Progent's support services for Microsoft Teams and Teams Premium, see solution design and configuration consulting for Microsoft Teams and Teams Premium.
SharePoint uses web sites to enable collaboration and information sharing by offering policy-based access to content, business processes, and utilities for searching through company-wide information silos. SharePoint permits you to create secure web portals that allows at-home workers to see and edit aggregated business intelligence by means of Wikis, Blogs, social sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting expertise, see SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, go to planning and configuration consulting services for Microsoft Exchange Server.
OneDrive is Microsoft�s shared cloud storage service, similar to GoogleDrive. At-home workers can save files to the OneDrive service, and co-workers anywhere can access them securely through a web browser. Included with Microsoft 365, OneDrive enables at-home workers to co-edit documents. Revisions made offline are synced when you reconnect to the Internet. To learn about Progent's support services for Microsoft OneDrive, refer to Microsoft Onedrive configuration experts.
Cloud Integration Services for At-Home Workers
Progent offers fast and affordable online support for enabling businesses to create, maintain and troubleshoot cohesive hybrid network architectures that incorporate internal data centers, telecommuters, branch offices, and public cloud resources. Progent offers top-tier consultant for all modes of public cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters fix problems with cloud connectivity, authentication, and security.
Microsoft Azure is a popular platform for public cloud services that allows you to use infrastructure, servers, and critical applications running on Microsoft's extensive cloud. Azure offers over 100 cloud-based services such as hosting for Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist your organization to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure AD, and design data backup and recovery systems with Azure Backup. Progent can also show you how to establish secure connections to Azure for remote workers by configuring and troubleshooting firewalls and VPN tunnels. For information about Progent's consulting services for Microsoft Azure, see Microsoft Azure expertise.
Microsoft 365, formerly called Office 365, is Microsoft's growing family of client productivity applications and cloud services offered on a subscription basis. Office apps and services are marketed in a selection of plans designed for users ranging from individuals and households to major enterprises. Progent can provide fast and easy remote access to consultants knowledgeable about Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to evaluate the various subscription bundles available for Microsoft 365 and deploy 365 applications for your telecommuters to achieve top business value. To find out about Progent's expertise for Microsoft 365, see Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is among the most popular cloud-based applications in the Microsoft 365 product line. Exchange Online provides the advantages of reduced spending for data center infrastructure, easier management, dynamic scaling, high availability, and additional benefits inherent with public clouds. Microsoft has designed Exchange Online to run seamlessly with local deployments of Exchange, enabling you to create hybrid cloud/onsite information systems. Progent's Exchange consultants are available for as-needed assistance to get you through tough technical roadblocks and can also provide comprehensive project management outsourcing to make sure your teleworkers have easy and secure access to your Exchange Online environment. To learn Progent's expertise for Exchange Online, go to Exchange Online configuration and support consulting.
Amazon AWS is a trailblazer in the public cloud arena and is the industry's biggest provider of cloud-based services. Progent can provide fast and affordable online access to cloud connectivity experts who can assist your organization to design, implement, manage, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms such as Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help your company to build a high-availability network model so your users have a productive computing environment whether they are working from your main office, a branch office, at home, or on the move. For information about Progent's expertise for Amazon AWS, refer to Amazon AWS consulting services.
Google Cloud Platform is a leading collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to expand your current IT resources with the Google Cloud Platform, and Progent's database experts can show you how to make your mission-critical applications cloud friendly so your teleworkers can benefit fully from Google Cloud services. Progent can help your business to deploy VMs on GCP Compute Engine, plan a cost-effective storage solution with GCP Storage services, and streamline access control for remote workers with GCP Cloud Identity services. Progent's consultants can also help your organization to utilize GCP's management technology to administer and track your GCP environment. For details, go to Google Cloud Platform consulting support.
Help Desk Call Center Services for Telecommuters
A sudden, organization-wide switchover to a teleworker workforce, which might be activated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk services allow organizations to outsource or augment their Support Desk with Progent's online Technical Response Center team.
- Progent's Standard Call Center services utilize Progent's extensive network of online IT support experts along with enterprise-class ticketing and tracking software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests to ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or revise the status of their current tickets, add details, and upload screen captures and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Supplemental Service enables you to augment your existing Help Desk Call Center staff by sharing delivery of Support Desk support services transparently between your in-house support staff and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Help Desk service uses a collaborative support solution utilizing the number one professional services automation platform for handling help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can help your business to provide world-class IT support to your telecommuters, see Progent's Call Desk augmentation Services.
Cybersecurity for Remote Workers
Work-from-Home (WFH) workers commonly use their own computing devices and usually operate in an unsecured physical space. This situation increases their susceptibility to malware attacks and requires careful configuration of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, thorough end-user education, and the creation of security policies based on leading practices. Progent's seasoned team of data security solutions consultants can assist you to design, configure and manage an effective cybersecurity solution that guards vital IT resources in environments that include remote workers.
Firewalls allow you to build a network environment that can be securely utilized by on-premises users as well as by telecommuters, mobile users, suppliers, clients, and other stakeholders. Next-generation firewall devices permit you to assign and control appropriate access rights to different groups of users and to expand your network and modify your security as your company evolves and as network attacks grow increasingly complex. Progent works with both current and legacy firewall devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration services, visit firewall support services.
Online Endpoint Security Monitoring makes it possible to track the various devices utilized by teleworkers and either block or spot and mitigate modern threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on each protected endpoint device, watching all activity and using advanced AI technology from SentinelOne to identify zero-day attacks on arrival. When a cyberattack is discovered, ProSight ASM immediately disconnects the targeted endpoint device from the network to contain the malware. Since the ProSight ASM software agent is autonomous, endpoints stay protected even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight Active Security Monitoring, visit remote endpoint monitoring for at-home workers.
Progent's Duo MFA Services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other personal devices. With 2FA, whenever you log into a protected online account and enter your password you are asked to verify who you are via a unit that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized for this second form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may register several verification devices. For more information about Duo identity validation services, refer to Duo MFA two-factor authentication services for remote workers.
Security Audits can evaluate the vulnerability of your information system to all classes of external and internal security attacks for a network that includes telecommuters. Progent can run online, automated cybersecurity inventory scanning for quickly and affordably detecting a wide variety of security gaps that can be surfaced via the Internet. Progent's endpoint security audit consulting services, which can be provided by security professionals with top certifications such as CISM, ISSAP, and GIAC, can assist your business to audit your procedures and governance policies and assess your WAN infrastructure to enable you to design the highest level of security for your remote workers.
Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous testing of your at-home environment and your internal and perimeter networks to help you uncover, rank, fix, and confirm security weaknesses before threat actors can take advantage of them. Progent can help you to use NodeZero to carry out thorough penetration tests of your perimeter and your internal IT infrastructure so you can evaluate your current security posture. Progent's NodeZero experts can also assist you to strengthen your existing network security and can help you to plan and implement a unified cybersecurity strategy that simplifies management and provides maximum cyber defense for on-prem, multi-cloud, at-home, and perimeter IT assets. To find out additional information about Progent's threat analysis services powered by on NodeZero's PEN test products, see Consulting Support for NodeZero's PEN Test Platform.
Download White Paper: Securing a Work-From-Home Network
To view or download a white paper describing key things to concentrate on for protecting a network that includes telecommuters, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for Remote Workers
The field of Data Protection involves backing up and restoring vital data in order to prevent data loss and minimize recovery time and effort in case of storage system failures resulting from hardware breakdowns, programming hiccups, operator error, malware, or other causes. Reliable data protection strategies can be especially challenging to architect and manage in hybrid networks that combine private data centers, public clouds, and at-home workers.
- Backup/Recovery strategies for at-home workers must address diverse kinds of user-owned endpoints. Progent offers quick online access to experts knowledgeable about a broad range of products for protection Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, tablets and smartphones. Leading backup/recovery solutions supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up resources spread throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud-based storage and includes fine-grained recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans typically anticipate circumstances that require a quick changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity consultants can assist your business to create, document and validate a DR/BC strategy that includes the process of moving to telecommuting.
Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager offers a centralized solution for protecting critical information by controlling onsite, mobile, and at-home endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and protecting off-premises devices and applications. Remote endpoint devices can be personally owned or company owned. IT administrators managing the enrolled endpoint devices of telecommuters can utilize Intune to deploy and validate applications on devices, push patches and certificates, set up rules for permission to access data and networks, set passwords, establish VPN tunnels, determine how telecommuters share data, establish threat protection, verify security compliance, and erase corporate information from lost, stolen or deactivated devices. Microsoft Intune runs with iOS/iPadOS, Google Android, Windows, and macOS devices. For details about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to manage the endpoint computers of your telecommuters, refer to Intune teleworker endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that helps network administrators to keep remote endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual application delivery platform for authorization control, app management, and configuration management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product through a one-time purchase. Key features of Workspace ONE include fast remote deployment of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all categories of devices, aggregated management reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud products. To find out about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Charlotte, North Caroline business, phone
An index of content::
Online Help Offsite Employees Endpoint Management
Teleworker Endpoint Management Support
Progent can help small and mid-size companies to configure unified endpoint management platforms for administering devices used by teleworkers.
Microsoft Windows Server 2008 Hyper-VI Troubleshooting
Professionals Windows 2008 R2
Progent's Microsoft-certified professionals can help you to evaluate the advantages of Windows Server 2008 for your business, create pilot systems and migration strategies, install Windows Server 2008 with your IT infrastructure and applications, train your IT personnel how to run new management utilities, and deliver ongoing consulting and troubleshooting via affordable alternatives such as Help Desk support and remote technical support.
Computer Network Support Firms Value Pricing
Consultant Prices Computer Network Consultants
Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for support services provided during regular business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be forced to permit simple problems to fester.
24-7 SQL Server 2014 Capacity Planning Support and Integration
Consultant Services SQL Server 2014 and Hyper-V
Microsoft SQL Server 2014 includes significant enhancements in critical areas including performance, uptime, compliance, and cloud integration. SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that operates seamlessly across all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and onsite services such as planning, deployment, administration, troubleshooting, and software development expertise to enable organizations of any size to achieve maximum business value from their SQL Server 2014 investment.
MySQL DBA Professional
MySQL Standard Edition Consultant
Progent can provide affordable online access to an Oracle-certified MySQL DBA or application programmer and can assist businesses of all sizes to configure and maintain MySQL in a dependable network infrastructure that provides advanced performance, scalability, and protection. Progent also has experience helping businesses migrate applications from an Oracle environment to MySQL.
Engineers SentinelOne Singularity XDR
SentinelOne Endpoint Protection Technology Professional
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management platform that incorporates AI software and expert services to deliver cutting-edge endpoint detection and response (EDR).
Consultancy Cloud-managed Email Security
Email Encryption Key Management Engineer
Progent's ProSight Email Guard solution uses the technology of top data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.
24-Hour Windows Server 2019 Windows Defender ATP Online Support Services
Windows Server 2019 USB Drive Witness Online Support
Progent's Microsoft-certified Windows Server 2019 experts can help your company to design and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers major improvements in scale, speed, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and Linux support.
Cybersecurity Penetration Testing Security Firms
Cybersecurity Penetration Testing Security Organizations
Stealth intrusion checking is a key part of any overall IT system security strategy. Progent's security professionals can run extensive intrusion checks without the awareness of your company's internal network support staff. Stealth penetration checking shows whether current security monitoring tools such as intrusion detection alerts and event log monitoring are properly configured and consistently monitored. Progent can implement continuous automatic PEN testing to define your internal/external attack surface and to identify ways that vulnerabilities, improper configurations, stolen credentials, uninstalled patches, and unsound IT product defaults can be combined by hackers into the multi-front attacks common to the latest versions of ransomware.
Symantec Backup Exec Engineer
Apple Time Machine Backup Services
Progent can provide economical online access to consultants skilled in a broad range of products and services that deliver solutions for protecting Microsoft Windows, Mac, and Linux servers and workstations as well as notebooks and smartphones. Progent offers consulting support for leading data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan, Double-Take Backup, Mozy, Retrospect, Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent's consultants can assist your company to implement, upgrade, or troubleshoot backup/restore solutions for a variety of architectures including local, edge to datacenter, cloud, or a mix.
Locky ransomware hot line Consultancy
Avaddon ransomware hot line Engineers
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help your business to contain the spread of an ongoing ransomware attack. Call 800-462-8800
Consultant Services Solaris with Windows
UNIX with Windows Integration Services
If you are producing UNIX or Linux applications in an environment that includes Windows-based processors, desktops, and office productivity products, Progent offers full-service network support outsourcing that allows you to focus on your area of high-value know-how while avoiding the continual distraction of maintaining your company information system. By using automated network monitoring and by delivering remote and on-site support as your business needs it, Progent offers an economical solution for managing an IT system that provides excellent dependability, protection, and performance. Progent's developer assistance offerings feature comprehensive it outsourcing, virtual server infrastructure, remote and on-premises service and repair, 24x7 monitoring, and Help Desk outsourcing.
Microsoft Exchange Cluster Information Technology Consulting
Network Load Balancing Specialist
Progent's fault tolerant network consultants offer non-stop computing support, disaster recovery services, system load balancing, non-stop interoffice connectivity, non-stop Internet connection design, non-stop data center services, and other non-stop networking services to show your small business integrate a non-stop network for line-of-business applications. Progent has the background to develop affordable, fault-tolerant networks by deploying the expanding library of Microsoft Windows Cluster servers including Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster. Progent's Microsoft and Cisco authorized consultants can help you design a fault tolerant mutli-location network with a completely mirrored Internet connection and intelligent system load balancing.
ASA Firewall with Firepower Network Engineer
Cisco firewall IPS Support Outsourcing
Progent's certified Cisco IT security consultants offer high-level PIX and ASA Firewall consulting support covering infrastructure design, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from compact, easy-to-install desktop devices for small and home offices to scalable enterprise-level products, Cisco PIX and ASA Firewalls offer a high level of security, high throughput, and high availability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform, minimizing possible OS-specific security holes.
Configuration Meraki WiFi Management
Immediate Meraki 802.11ac AP Migration Configuration
Progent's Cisco-certified wireless networking experts can provide remote and onsite consulting and support services to help you to plan, install, administer, tune, and repair wireless deployments that incorporate Cisco's Meraki access points. Progent's experts can also help your organization to design and deploy hybrid environments that combine local and cloud-hosted services and that provide seamless connectivity, enhanced protection, unified management, and consistent operation for all your mobile and desktop endpoints.
ProSight Managed Cloud Backup Services Configuration
ProSight DPS Backup and Recovery Services Online Consulting
ProSight Data Protection Services ECHO offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data.
Biggest Cisco RADIUS Security Network Consultants
Top Rated Support and Help Cisco RADIUS Security
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company integrate and maintain Cisco's security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to manage and provide the flexibility to expand with your growing business needs. Progent's Cisco-Premier network experts are familiar with Cisco's comprehensive family of hardware and software targeted at eliminating data pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your information system. Progent can help you deploy Cisco products to get secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control framework for user authentication, authorization, and accounting from a graphical Web interface.
Herakles Data Center Test Lab Engineer
Herakles Colocation Center Test Lab Consultants
Progent's Test and Training Lab at the QTS Colocation Center is available for testing line-of-business applications, developing efficient migration methodologies, evaluating and optimizing performance, planning or validating disaster recovery strategies, mitigating compatibility problems, and building training systems for new products and technologies. For Progent customers who lack adequate internal resources to assemble proper test environments, the lab cuts capital outlay and technical risk while keeping critical network projects on schedule.
24 Hour Engineers Windows and UNIX
UNIX, Windows Consult
Progent can help your company to plan and implement a smooth transition from a UNIX-based IT system to a network powered by MS Windows and capable of running Microsoft's popular office productivity suites, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and software development specialists can assist you to preserve your information and minimize productivity disruption by designing an effective transition plan that protects your existing investments in UNIX software and technology. UNIX-to-Windows transition consulting services available from Progent include evaluation of current environment, transition planning and validation, Microsoft Exchange migration services, information and application transition, and processor and media transition and economization.
Fault Tolerant Data Center Remote Support
Technology Consulting Services Microsoft Exchange Cluster
Progent's Disaster Recovery/Business Continuity (DR/BC) specialists have in-depth experience assisting small and mid-size businesses to minimize system downtime by offering affordable remote consulting for disaster recovery/business continuity (DR/BC) planning, high-availability network design, backup/restore systems, and transparent maintenance. Progent's business continuity consultants can assist you to develop and test an efficient business continuity plan that aligns with your business needs and IT budget. Progent's disaster recovery specialists can assist you to architect, deploy, and maintain fault-tolerant technologies such as redundant Internet connectivity, virtualization, fail-over clustering, network load balancing, continual off-site backup, and multi-location data centers.
After Hours Microsoft Certified Remote Troubleshooting VMM 2016 Console
SCVMM 2016 and PowerShell Consultant Services
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is designed to provide a unified mechanism for deploying and managing virtualized datacenters across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud services. Progent's SCVMM 2016 consultants can help organizations of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, help you upgrade smoothly from older versions of Virtual Machine Manager, develop workflows for building and installing VMs and VM hosts, design fault-tolerant compute and storage clusters, integrate your private cloud infrastructure with public cloud services, set up virtual switches and load balancers, develop and debug PowerShell scripts, and assist you to evaluate the strategic advantages of the latest technologies such as Storage Spaces Direct and Shielded VMs. Progent's certified hypervisor experts offer world-class Hyper-V consulting and VMware vSphere support.
Configuration Meraki MS Switch
Meraki Switch Deployment Support and Setup
Cisco's Meraki MS line of access and aggregation switches are intended for sites that go from branch offices to large campuses. Progent's Cisco-certified consultants can provide affordable remote consulting expertise to help your company to plan and implement an efficient network architecture that incorporates Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-centric management tools, set up policies to maintain compliance, create and test a disaster recovery strategy, and troubleshoot technical issues related to any facet of your Meraki deployment. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to create a cohesive networking solution.
WatchGuard Firebox M4800 Firewall Protect
24/7/365 WatchGuard SSL VPN Security Contractors
Progent offers support expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and maintain a WatchGuard Firewall/VPN appliance that fits your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewalls.
Microsoft Exchange 2003 Computer Engineer
Onsite Technical Support Exchange 2013
Progent's Microsoft-certified consultants have 20 years of experience planning, installing, and maintaining messaging solutions for businesses in the and across the United States. Progent offers affordable Microsoft Exchange Servers consulting support to make sure that your email environment offers protection, high availability, easy connectivity for remote and wireless users, efficient administrative tools, and productive integration with telephony. Progent offers expertise and support services for Microsoft Exchange 2016, Microsoft Exchange 2013, Exchange 2010 Server, MS Exchange 2007, Microsoft Exchange 2003 Server, and MS Exchange 2K Server. Progent can also help small or medium companies to migrate to MS Exchange 2016 or MS Exchange 2013.
Windows 10 Pilot Testing Outsourcing
Windows 10 Edge Online Help
Progent's Microsoft-certified consultants can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Online and onsite assessment and upgrade support for Microsoft Windows 10 provided by Progent's consultants include ROI estimates, project management, compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile management, telecommuter connectivity, security and compliance, automated deployment and management, network infrastructure design, Wi-Fi support, business continuity planning, webinar training for network management personnel and users, and ongoing Call Center support services.
Computer Consultants Microsoft 365 IDFix
Microsoft Certified Microsoft 365 and Apple iOS On-site Support
Microsoft supports transparent hybrid environments that integrate Microsoft 365 and on-premises Exchange deployments. This allows you to have certain mailboxes hosted on your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consultants can help your organization with any phase of designing, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can provide as-needed support to help you through challenging technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange initiative is carried out on schedule and on budget.
WLAN Site Survey Computer Consultants
Remote WLAN Site Survey Consulting
Progent's Wi-Fi site survey services make it easy to design, implement and debug a Wi-Fi network customized for your environment, providing your business a wireless solution that has the coverage, performance, capacity, data protection, and hand-off ability your company requires.
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