Expanding your telecommuter workforce may have a significant impact on network infrastructure, security/compliance, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Charlotte company to select the right tools and adhere to leading practices in creating and operating a safe virtual solution for teleworkers that facilitates teamwork and returns maximum value. Progent can provide support services ranging from on demand expertise for helping you over challenging IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Charlotte, North Caroline organizations to with any aspect of creating a high-functioning telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and centralized management.

Infrastructure for Telecommuters
Configuring the network infrastructure required for an at-home work environment can be particularly complex if you have to accommodate a mix of personal hardware like PCs and notebooks, Internet routers, and wireless appliances from different vendors and with a mix of operating systems and firmware levels. Progent's background providing online support for both outdated and modern technologies in virtual office solutions enables you to make efficient use of your existing network infrastructure and provides you with ready access to top-tire consultants for implement necessary updates. Support services offered by Progent to help you to implement a high-functioning telecommuting ecosystem include:

  • Virtual Private Network technology allows you to establish a secure tunnel for authorized remote workers to use IT assets situated at your company datacenter or in the cloud. Progent can assist you to deploy and manage VPN access between your teleworkers and your key network resources by providing remote VPN integration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA consultants can help your remote workers to set up Cisco's popular AnyConnect client software for safe VPN tunneling for a broad selection of devices including Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow a teleworker to see and use a data center computer's desktop. This gives IT managers more control over the computing ecosystem of telecommuters and ensures remote users a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home computer networks to the Internet and support VPN tunnels, home wireless connectivity, and firewalls. Progent offers top-tier online consulting for deploying home routers from a variety of manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, often shared by the whole family and guests, are frequently used by telecommuters to connect to their Internet router for work. This can create throughput and security problems. Progent can help you to mitigate these issues by providing services that include Aironet integration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti Unifi WiFi AP integration assistance.
  • Internet access methods affect the speed and reliability of connections between at-home workers and the corporate network. Vital applications may require backup Internet access in the event the normal connection fails. Progent offers expertise for identifying Internet service providers, selecting appropriate service bundles, and integrating high-availability Internet connections. See Internet access integration services.

IP Voice Solutions for Teleworkers
Extending the corporate phone environment to accommodate teleworkers is critical to maintaining an effective at-home workforce. A broad range of cloud-based digital PBX platforms are popular with small and mid-size businesses to support teleworkers. Many enterprises depend on Cisco's current or older products for VoIP management. Progent can assist businesses of any size to design or tune a remote IP voice service that provides the flexibility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist businesses optimize their current Cisco VoIP environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end IP telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed throughout the network. Unified Communications Manager manages other mixed media services like messaging, video conferencing, and customer interaction networks. For details about Progent's CUCM support, refer to Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent's consultants can help you to maintain your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. For details about Progent's support services for CallManager and Cisco's other older VoIP platforms, visit CallManager consulting services.
  • Cisco IP Gateways provide integration with public telephony networks and with clients working outside the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your WAN infrastructure to support these solutions and provide on-demand configuration and debugging expertise.

Video Conferencing for At-Home Workers
A broad selection of video conferencing platforms from major vendors support virtual discussions, video and voice conferencing, chat sessions, and screen/content sharing for both local workers and telecommuters. Many companies utilize a mix of products to accommodate their different partners and customers. Progent's communications experts can help you to manage your existing voice/video conferencing ecosystem and optimize the experience of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications product that enables presence, IM, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can assist you to deploy and maintain Skype for Business client software to accommodate your at-home workforce. For details about Progent's consulting services for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's multiuser video phone app for compatible iOS and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow as many as 32 simultaneous users for voice/video sessions. To learn more about Progent's consulting services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session recording, plus editing and playback for training. For details about Progent's support expertise for Cisco Webex as well as for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities that include IP voice and video conferencing, persistent threaded chat, plus file sharing. To learn more about Progent's support services for Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these products and assist your business to optimize your network infrastructure to host them.

Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful ecosystem of applications that create a consistent user interface for exchanging information across a corporate network and on a broad selection of endpoint computers. Progent has provided remote consulting support for SharePoint and Exchange Server since their first publication and can help businesses to tune these flagship collaboration platforms to optimize the productivity of your at-home workers.

SharePoint Server Configuration Consultants for Remote WorkersSharePoint uses web sites to allow collaboration and information sharing by offering policy-driven access to content, business processes, and tools for searching through company-wide business data. SharePoint permits you to create secure portals that permits at-home workforce to view and update aggregated corporate intelligence by means of Wikis, Blogs, social networking sites, and Web Parts. To learn about Progent's SharePoint consulting expertise, see SharePoint configuration and development consulting.

Exchange Deployment Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, see planning and configuration expertise for Exchange Server.

Microsoft Onedrive Integration Consultants for Remote WorkersOneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home users can store files to the OneDrive service, and co-workers can share them securely via a web browser. Included with Office and Microsoft 365, OneDrive enables home workers to co-edit files. Revisions made offline are automatically synced when you go back online. To learn about Progent's consulting expertise for Microsoft OneDrive, see Onedrive integration experts.

Cloud Integration for At-Home Workers
Progent offers affordable online assistance for helping businesses to build, manage and optimize integrated network models that include physical data centers, telecommuters, branches, plus cloud services. Progent can provide top-tier consultant for all modes of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help teleworkers resolve issues with cloud connectivity, authentication, and cybersecurity.

Microsoft Azure Integration Services for Remote WorkersAzure is a popular family of public cloud services that enables you to utilize infrastructure, virtual servers, and key applications hosted on Microsoft's massive cloud. Microsoft Azure features over one hundred services services including hosting for Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can assist you to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure AD, and design data backup and recovery systems with Azure Backup. Progent can also help you establish secure connections to Azure services for remote workers by setting up and troubleshooting firewall appliances and VPN tunnels. For information about Progent's support services for Azure, refer to Azure consulting.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, formerly called Office 365, is Microsoft's popular family of client productivity applications and cloud-based services available by subscription. Office apps and cloud services are marketed in a variety of bundles intended for customers ranging from individuals and households to large enterprises. Progent can provide fast and easy online access to experts familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to assess the various subscription plans offered with Microsoft 365 and configure 365 apps for your telecommuters in a way that delivers top business value. To find out about Progent's expertise for Microsoft 365, go to Microsoft 365 integration services.

Exchange Online Integration Services for TelecommutersExchange Online is among the most widely used applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of lower costs for physical infrastructure, simplified management, dynamic scaling, high reliability, and other advantages inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with on-premises Exchange environments, enabling customers to build hybrid cloud/onsite networks. Progent's Exchange experts can provide occasional assistance to get you past challenging IT bottlenecks and also offer end-to-end project management services to ensure your remote workers have convenient and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's support services for Exchange Online, refer to Exchange Online configuration and support expertise.

Amazon AWS Integration for TeleworkersAmazon AWS is a pioneer in the public cloud computing arena and is the world's leading provider of cloud-based services. Progent can provide quick and affordable online access to cloud integration consultants who can assist your organization to plan, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with local resources and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to help your company to build a high-availability network model to make sure your employees have a consistent computing environment whether they are working from your main office, a branch office, at home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS integration support.

Google Cloud Integration Services for TelecommutersGoogle Cloud Platform (GCP) is a popular collection of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to scale your existing IT resources with the Google Cloud Platform, and Progent's database experts can show you how to make your mission-critical apps cloud friendly so your remote workers can take full advantage of Google Cloud services. Progent can help your organization to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and streamline access control for teleworkers with Google Cloud Identity services. Progent's consultants can also help you to utilize GCP's management tools to administer and monitor your Google Cloud environment. To find out, visit Google Cloud Platform integration services.

Help Desk Services for Teleworkers
A sudden, company-wide changeover to a teleworker business model, which might be activated by a pandemic or as part of a disaster recovery process, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of remote technical support experts along with world-class trouble ticketing and follow-up technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop technical support from help requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or revise the status of their current trouble tickets, enter information, and append screenshots or attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your business to expand your existing Support Desk organization by sharing delivery of Help Desk Call Center services seamlessly between your in-house IT support organization and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service uses a collective support model utilizing the leading PSA tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your business to provide best-in-class technical support to your from-home workers, refer to Progent's Help Desk augmentation Services.

Security and Compliance for At-Home Workers
Work-from-Home (WFH) staff members typically use their own devices and often operate in a poorly secured physical area. This multiplies their vulnerability to cyber attacks and requires judicious deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive end-user education, and the creation of security policies based on leading practices. Progent's veteran team of cybersecurity support experts can help you to design, implement and manage a compliant cybersecurity solution that guards critical IT assets in networks that include an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to create a network that can be securely accessed by local users as well as by teleworkers, mobile workers, suppliers, clients, and the public. Next-generation firewall devices permit you to assign and control different access rights to different groups of users and to expand your IT network and modify your cybersecurity posture as your business evolves and as cyber threats become more sophisticated. Progent works with both current and legacy firewall devices from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall support expertise, see firewall configuration and support services.

Remote Security Monitoring and Management for TeleworkersOnline Endpoint Monitoring makes it easy to watch over the disparate computers used by remote workers and either reject or spot and respond to modern cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on every secured endpoint device, watching all activity and utilizing advanced machine learning and full execution context from SentinelOne to detect new threats before they can spread. When an attack is spotted, ProSight Active Security Monitoring instantly isolates the targeted endpoint from the network to quarantine the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoints stay protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight Active Security Monitoring, visit remote endpoint security monitoring for teleworkers.

Two-factor Authentication (2FA) Services for TeleworkersProgent's Duo authentication Services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected online account and give your password you are requested to verify your identity on a device that only you have and that is accessed using a different network channel. A wide range of devices can be utilized for this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register multiple verification devices. For more information about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all types of external and internal security threats for an environment that includes teleworkers. Progent can deploy remote, automated cybersecurity analysis scanning for quickly and affordably detecting a wide variety of security gaps that can be found over the Internet. Progent's security audit consulting services, which can be managed by security experts with advanced certifications including CISM, CISSP, and GIAC, can assist your business to evaluate your processes and policies and assess your WAN architecture to allow you to implement the highest level of security for your remote workers.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that supports autonomous threat assessment of your at-home connectivity solution as well as your internal and perimeter networks so you can identify, prioritize, remediate, and confirm cybersecurity weaknesses before malicious hackers can exploit them. Progent's pentest experts can help you to use NodeZero to carry out thorough pentests of your network perimeter and your internal network in order to determine your present security posture. Progent's NodeZero experts can also assist you to strengthen your network security and can help you to design and implement a cohesive cybersecurity strategy that simplifies management and delivers optimum protection for on-prem, cloud-based, at-home, and perimeter IT resources. To find out additional details about Progent's threat analysis solutions based on on NodeZero's PEN test products, see Consulting Services for NodeZero's Pentest Platform.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To read or download a white paper about key areas to concentrate on for securing a network that supports telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
The field of Data Protection involves backing up and recovering vital information in order to avoid data loss and reduce recovery time and effort in case of storage system problems resulting from hardware issues, programming hiccups, human error, cyber attack, or other causes. Reliable data protection solutions can be particularly challenging to architect and manage in hybrid environments that incorporate private data centers, public clouds, and an at-home workforce.

  • Backup/Restore strategies for remote workers must cover diverse types of personally owned endpoint devices. Progent can provide fast online access to experts familiar with a broad range of products for backing up Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, tablets and smartphones. Leading backup/recovery solutions supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data spread across a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud storage and includes fine-grained recovery and unified management.
  • Disaster Recovery/Business Continuity plans commonly envision circumstances that call for a temporary changeover to a work-at-home environment. Progent's expert disaster recovery preparedness consultants and business continuity planning specialists can help your business to create, document and test a DR/BC strategy that includes the process of switching to telecommuting.

Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing local computers. Endpoint Manager provides a unified platform for protecting critical data by controlling on-premises, mobile, and home-based endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and software. Managed endpoint computers can be user owned or business owned. Network administrators managing the endpoint computers of at-home workers can use Intune to provision and authenticate applications on managed devices, push patches and certificates, set up policies for accessing information and networks, manage passwords, establish VPN connections, control how telecommuters share information, set up threat defense, verify security compliance, and delete corporate information from lost, stolen or decommissioned devices. Intune runs with Apple iOS, Google Android, Windows, and macOS endpoints. For details about Microsoft Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to administer the devices of your teleworkers, see Intune telecommuter endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) platform that allows network administrators to keep remote endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management plus VMware's Horizon virtual application delivery platform for identity control, app management, and setup management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment via a one-time purchase. Top capabilities of VMware Workspace ONE include rapid over-the-air deployment of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, aggregated reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud services. For information about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote device management consultants.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Charlotte, North Caroline business, call 1-800-993-9400 or go to Contact Progent.