Enlarging your remote workforce may have a significant effect on network architecture, security/compliance, and corporate workflows. Progent has 20 years of background helping SMBs to design, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Charlotte company to select the right technologies and follow best practices in creating and maintaining a safe virtual solution for teleworkers that facilitates teamwork and returns top business value. Progent can provide support services that go from on demand guidance for helping you over occasional IT roadblocks to full project management to help you carry out mission-critical tasks.

Progent's consultants can assist Charlotte, North Caroline organizations to with any facet of creating a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, security and compliance, backup/restore solutions, and centralized management.

Infrastructure for an At-Home Workforce
Configuring the network infrastructure needed for an at-home work environment can be especially complicated if you must manage a combination of personal hardware such as desktop computers and laptops, Internet routers, and Wi-Fi appliances from different vendors and with a mix of operating systems and firmware levels. Progent's background providing remote help for both legacy and current IT products in remote office venues allows you to make cost-effective use of your existing network infrastructure and offers fast access to expertise for implement necessary upgrades. Services available from Progent to help your company to implement a productive telecommuting infrastructure include:

  • VPN connectivity makes it possible to establish a safe tunnel for authorized remote workers to access IT resources situated at your corporate data center or in a public cloud. Progent can help you to configure and manage VPN connections between your at-home workforce and your key IT resources by providing online VPN integration support. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your telecommuters to utilize Cisco's popular AnyConnect software for secure VPN tunneling for a broad selection of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to view and interact with a remote computer's desktop. This technology provides IT managers substantial control over the digital ecosystem of telecommuters and offers them a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers connect home networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewall services. Progent offers top-tier online support for integrating routers from all major vendors. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, often shared by families and guests, are commonly utilized by at-home employees to access their Internet router for work. This can cause performance and cybersecurity problems. Progent can assist you to mitigate these problems by providing services like Cisco Aironet configuration expertise, Cisco Meraki wireless installation expertise, and Ubiquiti WiFi access point setup assistance.
  • Internet connectivity solutions impact the speed and reliability of connections between at-home workers and the corporate data center. Business-critical processes may require redundant Internet access in the event the normal connection fails. Progent offers expertise for selecting ISPs, choosing sensible service offerings, and setting up fault-tolerant Internet connections. See Internet connectivity solutions.

VoIP Integration for At-Home Workers
Expanding the business phone environment to accommodate remote users is vital to supporting an effective work-at-home solution. A variety of cloud-centric VoIP products are used by SMBs to server remote users. Many larger organizations depend on Cisco's current or legacy platforms for VoIP solutions. Progent can help organizations of all sizes to plan or tune a remote VoIP environment that provides the flexibility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations tune their current Cisco VoIP systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced IP telephony capabilities to devices such as VoIP phones, media processing platforms, VoIP gateways, and mixed media apps used across the network. CUCM manages additional combined media services like messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager expertise, see Cisco Unified Communications Manager consulting services.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can assist you to maintain your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, refer to CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with clients working outside the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network architecture to support these VoIP solutions and deliver on-demand integration and debugging expertise.

Video Conferencing for At-Home Workers
A wide range of video conferencing products from leading vendors support online meetings, video and voice conferencing, chat sessions, and screen/content sharing for both local users and teleworkers. Many organizations use a mix of conferencing products to accommodate their different partners and customers. Progent can help your organization to manage your current conferencing environment and enhance the productivity of your remote workforce.

  • Skype for Business is Microsoft's popular communications product that enables real-time presence, instant messaging, voice and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist you to set up and manage Skype for Business client software to accommodate your remote employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's group video calling platform for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 simultaneous users for voice/video sessions. For details about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for training. For details about Progent's support expertise for Webex as well as for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and content with features such as voice/video conferencing, threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these conferencing platforms and help your business to optimize your network architecture to run them.

Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, offering a powerful environment of applications that deliver a cohesive user interface for sharing information across a corporate network and on a wide selection of endpoint computers. Progent has provided online consulting support for SharePoint and Exchange since their initial publication and can assist businesses to configure these critical collaboration platforms to maximize the effectiveness of your at-home workforce.

SharePoint Server Configuration Experts for Remote WorkersSharePoint uses web entities to allow collaboration and knowledge delivery by providing policy-based access to content, workflow, and utilities for searching through company-wide information silos. SharePoint allows you to build secure web portals that permits remote workforce to view and edit aggregated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For information about Progent's SharePoint expertise, see SharePoint configuration and application development consulting.

Exchange Configuration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, visit integration consulting services for Microsoft Exchange Server.

Onedrive Configuration Consultants for At-Home WorkersOneDrive is Microsoft�s shared cloud file hosting and synchronization service, comparable to GoogleDrive. At-home workers can save files to the OneDrive service, and colleagues anywhere can share them safely via a browser. Included with Microsoft Office and Microsoft 365, OneDrive allows at-home employees to jointly author documents. Revisions made offline are automatically synced when you go back online. For information about Progent's expertise for OneDrive, go to Onedrive integration consulting.

Public Cloud Integration Services for Teleworkers
Progent offers affordable online support for helping organizations to create, manage and troubleshoot cohesive hybrid network models that combine physical data centers, teleworkers, branch offices, and public cloud services. Progent offers expertise for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help remote workers resolve issues with cloud access, authentication, and cybersecurity.

Azure Integration Services for TelecommutersMicrosoft Azure is a leading platform for public cloud services that enables you to utilize infrastructure, servers, and key apps running on Microsoft's massive cloud. Microsoft Azure includes over 100 cloud-based services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and restore systems with Azure Backup. Progent can also show you how to establish secure connections to Azure services for remote workers by configuring and debugging firewalls and VPN tunnels. To find out about Progent's consulting expertise for Microsoft Azure, see Azure expertise.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, formerly branded Office 365, is Microsoft's growing family of client productivity applications and cloud-based services available by subscription. Microsoft applications and cloud services are provided in a variety of plans intended for customers ranging from individuals and households to major corporations. Progent offers fast and easy remote contact with experts familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the numerous subscription plans offered with Microsoft 365 and deploy 365 apps for your remote workers in a way that delivers top business value. For information about Progent's support services for Microsoft 365, see Microsoft 365 consulting support.

Exchange Online Integration for Remote WorkersMicrosoft 365 Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of reduced spending for data center infrastructure, easier management, on-demand scaling, high reliability, and other benefits associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate transparently with on-premises deployments of Exchange, enabling you to build hybrid information systems. Progent's Exchange consultants are available for as-needed help to guide you past challenging technical roadblocks and can also provide end-to-end project management outsourcing to make sure your at-home workers have convenient and secure access to your Microsoft 365 Exchange Online environment. For details Progent's support services for Exchange Online, go to Exchange Online integration and support expertise.

Amazon AWS Integration Services for At-Home WorkersAmazon AWS is a trailblazer in the public cloud computing arena and is the world's top provider of cloud-based services. Progent offers fast and economical online access to cloud connectivity consultants who can assist your business to plan, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist you to build a high-availability network architecture to make sure your employees have a productive computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the road. For details about Progent's consulting services for Amazon AWS, refer to Amazon AWS integration services.

Google Cloud Integration Services for TelecommutersGoogle Cloud is a leading set of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your organization to scale your existing IT resources with the Google Cloud Platform, and Progent's DBA consultants can help you make your critical applications cloud ready so your remote workers can benefit fully from Google Cloud services. Progent can assist you to deploy virtual machines on Google Cloud Compute Engine, plan an efficient storage solution with GCP Storage services, and streamline access control for teleworkers with GCP Cloud Identity. Progent's consultants can also help your organization to use GCP's management tools to administer and monitor your Google Cloud ecosystem. To find out, go to Google Cloud Platform integration expertise.

Help Desk Call Center Services for Teleworkers
An emergency, company-wide changeover to a telecommuter workforce, which might be motivated by an epidemic or as a component of a disaster recovery process, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services utilize Progent's extensive network of remote IT support specialists along with enterprise-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC support from service requests through ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or revise their active tickets, enter details, and upload screen captures and attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Supplemental Service enables you to expand your current Call Center team by sharing delivery of Help Desk Call Center services seamlessly between your in-house IT support personnel and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Call Center service uses a co-sourcing support solution based on the number one PSA tool for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Desk Augmentation Services can help your business to provide world-class IT support to your telecommuters, see Progent's Help Desk augmentation Services.

Cybersecurity for Telecommuters
Work-from-Home (WFH) workers typically use their own computers and usually operate in a poorly secured physical space. This situation multiplies their vulnerability to malware threats and calls for careful configuration of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, intensive end-user education, and the creation of policies based on best practices. Progent's seasoned roster of cybersecurity solutions experts can assist your business to plan, deploy and manage an effective cybersecurity solution that protects critical information resources in networks that incorporate an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network environment that can be safely utilized by on-premises users and by an at-home workforce, mobile users, suppliers, customers, and other stakeholders. Modern firewall appliances permit you to assign and manage appropriate access rights to different groups of users and to scale your IT network and adjust your security profile as your company evolves and as network attacks grow more complex. Progent works with both current and older firewall appliances from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration expertise, refer to firewall support services.

Remote Security Monitoring and Management for TeleworkersRemote Endpoint Monitoring makes it easy to watch over the disparate computers used by teleworkers and either block or identify and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring services, a lightweight agent is put on every secured endpoint device, watching all activity and using advanced behavioral threat analysis from SentinelOne to detect zero-day attacks before they can spread. When an attack is discovered, ProSight Active Security Monitoring instantly disconnects the infected device from the network to contain the malware. Since the ProSight Active Security Monitoring agent is self-contained, endpoints remain protected even if they are not connected to the Internet. For details about ProSight Active Security Monitoring, visit remote endpoint monitoring for an at-home workforce.

Two-factor Authentication Services for TeleworkersProgent's Duo MFA service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are requested to verify your identity on a device that only you have and that uses a separate network channel. A wide range of devices can be used as this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. For more information about Duo identity authentication services, see Duo MFA two-factor authentication services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all types of outside and local security attacks for an environment that includes teleworkers. Progent can run online, automated security analysis scanning for quickly and affordably uncovering a wide variety of security weaknesses that can be found via the Internet. Progent's endpoint security audit experts, which can be provided by security experts with advanced certifications including CISM, CISSP, and GIAC, can assist you to evaluate your processes and governance policies and assess your network infrastructure to enable you to implement top-level security for your an at-home workforce.

Download White Paper: Protecting a Work-From-Home Network
To view or download a white paper about critical things to concentrate on for securing a network that supports work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection involves saving and recovering vital data in order to prevent data loss and minimize restoration time in case of storage failures resulting from hardware breakdowns, software hiccups, operator mistakes, cyber attack, or any other reason. Reliable data protection strategies can be especially difficult to architect and manage in hybrid networks that incorporate local data centers, public clouds, and at-home workers.

  • Backup/Recovery solutions for at-home workers must cover multiple kinds of user-owned endpoint devices. Progent offers fast online help from experts knowledgeable about a broad range of platforms for backing up Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iPads and handhelds. Popular backup/restore solutions maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up data distributed across a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that uses cloud storage and features granular restore and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) plans often anticipate circumstances that require a rapid switch to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity planning consultants can assist your business to develop, document and validate a DR/BC strategy that addresses the logistics of moving to telecommuting.

Unified Management for Remote Workers
Microsoft has renamed and reshuffled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager features a centralized solution for protecting corporate information by managing onsite, mobile, and at-home endpoint devices.

Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and software. Managed endpoint devices can be user owned or company owned. Network admins managing the endpoint devices of teleworkers can utilize Intune to deploy and validate apps on managed devices, push patches and certificates, configure policies for permission to access data and networks, set passwords, create VPN connections, determine how telecommuters share information, establish threat defense, verify compliance, and erase corporate data from lost, stolen or deactivated endpoint devices. Intune works with iOS/iPadOS, Google Android, Windows, and macOS computers. To find out about Intune and how Progent can assist you to use this platform to manage the endpoint devices of your at-home workers, see Intune mobile endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) platform that helps network administrators to keep offsite endpoints up to date and secure. Workspace ONE uses VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual software delivery technology for access control, application management, and setup management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product via a one-time purchase. Top capabilities of VMware Workspace ONE include fast over-the-air deployment of out-of-the-box laptops, quick onboarding of new employees, policy set up and enforcement for all classes of endpoints, unifies management reporting and performance analytics, email encryption, and integration with Microsoft applications and cloud services. For information about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE remote device management expertise.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Charlotte, North Caroline company, call 1-800-993-9400 or refer to Contact Progent.