Charlotte Remote Workforce Integration Support Services
Solution Planning, Setup, Management and Call Center Consulting Experts
Enlarging your remote workforce may have a significant effect on IT architecture, security, and corporate processes. Progent has two decades of experience assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Charlotte organization to pick the appropriate tools and adhere to leading practices in creating and operating a secure virtual office solution for teleworkers that facilitates teamwork and delivers maximum value. Progent offers services that go from on demand expertise for helping you over challenging IT roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Charlotte, North Caroline businesses to with any aspect of building a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk services, data security, data protection solutions, and streamlined management.
Network Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure required to support an at-home workforce can be particularly complex if you have to accommodate a mix of worker-owned equipment like desktop computers and laptops, routers, and wireless appliances from an assortment of vendors and with a variety of OS software and firmware releases. Progent's background providing remote help for both legacy and current technologies in virtual office solutions enables you to make cost-effective use of your available infrastructure and provides you with fast access to expertise for making necessary upgrades. Support services offered by Progent to assist your company to implement a high-functioning work-at-home ecosystem include:
- Virtual Private Network (VPN) connectivity makes it possible to create a safe tunnel for authenticated remote workers to use IT assets located at your company data center or in the cloud. Progent's consultants can help your company to deploy and maintain VPN connections between your at-home workforce and your key network resources by providing online VPN integration support. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your telecommuters to utilize Cisco's AnyConnect software to provide secure VPN connections for a wide range of endpoint devices such as Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable an at-home worker to view and interact with a remote PC's desktop. This provides IT managers substantial control over the computing ecosystem of at-home employees and offers remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home computer networks to the Internet and typically support VPN connections, local wireless connectivity, and firewall services. Progent can provide top-tier online support for deploying home routers from a variety of vendors. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, typically supporting an entire household and visitors, are frequently utilized by telecommuters to access their router for work. This can create throughput as well as cybersecurity problems. Progent can help businesses to mitigate these problems by providing expertise like Cisco Aironet integration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti wireless access point setup help.
- Internet access methods affect the speed and availability of connections between at-home workers and the corporate network. Vital applications may demand redundant Internet access in the event the primary connection breaks. Progent can provide expertise for selecting Internet service providers, picking sensible bandwidth and data volume offerings, and setting up high-availability Internet connections. Refer to Internet access solutions.
IP Voice Solutions for an At-Home Workforce
Extending the corporate PBX system to accommodate remote users is critical to supporting a productive work-at-home solution. A broad range of cloud-centric VoIP platforms are used by small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's modern or legacy products for IP voice management. Progent can help organizations of all sizes to design or tune a remote VoIP service that delivers the versatility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist businesses optimize their current Cisco VoIP environments to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (CUCM) extends advanced telephony capabilities to devices such as IP phones, media processing platforms, VoIP gateways, and mixed media apps used throughout the network. CUCM supports other combined media services such as messaging, video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager expertise, see Cisco Unified CM consulting services.
- CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can help your company to maintain your existing CallManager deployment or migrate smoothly to Cisco's modern IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, visit Cisco CallManager consulting services.
- Cisco IP Gateways enable connectivity with public telephony networks and with users working beyond the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN infrastructure to support these solutions and provide on-demand deployment and troubleshooting expertise.
Voice/Video Conferencing for Telecommuters
A broad range of voice/video conferencing products from leading vendors enable virtual meetings, video conferencing, chat, and screen/content sharing for both onsite users and telecommuters. Many companies use a mix of products to meet the needs of their various partners and customers. Progent's communications experts can assist your organization to manage your existing conferencing environment and optimize the productivity of your at-home workforce.
- Skype for Business is Microsoft's leading communications platform that enables real-time presence, IM, audio and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to deploy and manage Skype for Business client software to accommodate your remote employees. For details about Progent's support expertise for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's multiuser video phone app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 simultaneous users for voice/video sessions. For details about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference. To learn more about Progent's consulting expertise for Cisco Webex as well as for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conversations, contacts, and information with features such as video calling, persistent threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these products and assist you to tune your network infrastructure to host them.
Microsoft Integrated Collaboration Platforms for Remote Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that deliver a cohesive user interface for sharing data and ideas throughout a corporate network and on a wide range of endpoints. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their first releases and can help businesses to configure these critical collaboration products to maximize the productivity of your remote workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration. Designed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, video meetings that include screen sharing, phone calls, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for supporting its complete range of features. For details about Progent's support services for Microsoft Teams, visit solution design and deployment consulting for Microsoft Teams and Teams Premium.
SharePoint uses web sites to enable collaboration and knowledge delivery by providing policy-based access to data, business processes, and utilities for looking through enterprise-wide business data. SharePoint allows you to build secure web portals that permits at-home workforce to view and edit aggregated business intelligence by means of Wikis, Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, visit SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, see deployment consulting services for Exchange.
OneDrive is Microsoft�s shared cloud-based storage service, similar to GoogleDrive. At-home users can store files to OneDrive, and colleagues can access them safely via a web browser. Included with Office 365, OneDrive allows remote employees to co-author documents. Revisions made offline are automatically synced when you go back online. To learn about Progent's expertise for Microsoft OneDrive, refer to Microsoft Onedrive integration experts.
Public Cloud Integration for Telecommuters
Progent can provide advanced online support for helping organizations to build, manage and optimize cohesive network architectures that include internal data centers, telecommuters, branches, plus public cloud services. Progent offers top-tier consultant for all modes of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help remote workers resolve problems with cloud connectivity, authentication, and cybersecurity.
Microsoft Azure is a popular family of cloud services that allows you to use infrastructure, servers, and key apps hosted on Microsoft's extensive cloud. Azure features over one hundred cloud-based services including the ability to host Windows and Linux-powered VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and recovery systems with Azure Backup. Progent can also help you establish protected connections to Azure services for at-home workers by configuring and debugging firewalls and VPN IPsec tunnels. For details about Progent's consulting expertise for Azure, go to Microsoft Azure expertise.
Microsoft 365, previously branded Office 365, is Microsoft's popular family of client productivity software and cloud-based services available by subscription. Microsoft applications and services are provided in a selection of bundles designed for users ranging from students and households to major enterprises. Progent offers quick and easy remote access to consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to assess the various subscription plans available for Microsoft 365 and deploy 365 apps for your teleworkers in a way that delivers top business value. To learn about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting support.
Exchange Online is among the most popular cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of reduced spending for physical infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate smoothly with on-premises deployments of Exchange, enabling customers to build hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide occasional help to guide you through tough IT bottlenecks and also offer end-to-end project management services to ensure your remote workers have easy and safe access to your Microsoft 365 Exchange Online deployment. To find out Progent's consulting services for Exchange Online, refer to Exchange Online configuration and troubleshooting expertise.
Amazon AWS is a pioneer in the public cloud computing market and is the world's leading source of cloud-based services. Progent can provide rapid and economical online contact with cloud connectivity consultants who can assist your organization to design, deploy, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to build a high-uptime network model so your users have a consistent computing experience whether they are working from your headquarters, a branch office, at home, or on the road. For details about Progent's consulting expertise for Amazon AWS, visit Amazon AWS integration support.
Google Cloud is a leading suite of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your organization to extend your existing IT assets with the Google Cloud, and Progent's database consultants can help you make your critical apps cloud friendly so your remote workers can take full advantage of Google Cloud services. Progent's consultants can assist your organization to set up virtual machines on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage services, and streamline access management for remote workers with GCP Cloud Identity. Progent's consultants can also assist your organization to utilize GCP's unified management technology to control and track your GCP environment. To find out, go to Google Cloud Platform (GCP) integration expertise.
Help Desk Services for At-Home Workers
A rapid, enterprise-wide switchover to a telecommuter workforce, which might be activated by a pandemic or as a component of a business continuity process, can overwhelm even a high-performing internal Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services leverage Progent's nationwide team of online IT support experts combined with enterprise-class ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or update the status of their current tickets, enter information, and append screen captures and relevant files. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Supplemental Service enables your business to supplement your existing Call Desk team by splitting delivery of Help Desk support seamlessly between your in-house support staff and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing ownership, monitoring progress, and producing reports. To learn how Progent's Help Desk Supplementation Services can enable your business to provide best-in-class desktop support to your at-home workforce, refer to Progent's Support Desk augmentation Services.
Security for At-Home Workers
Work-from-Home (WFH) staff members commonly utilize their personal devices and usually work in a poorly secured physical space. This situation increases their vulnerability to cyber attacks and requires careful deployment of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, intensive end-user education, and the development of policies based on best practices. Progent's seasoned group of data security solutions consultants can help you to plan, deploy and maintain a compliant security solution that guards vital IT assets in networks that include telecommuters.
Firewalls enable companies to create a network environment that can be securely utilized by local users as well as by telecommuters, mobile users, suppliers, clients, and the public. Next-generation firewall appliances allow you to configure and manage appropriate access rights to various groups of users and to expand your network and modify your cybersecurity posture as your business evolves and as network attacks grow more sophisticated. Progent supports both new and legacy security appliances from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall integration services, visit firewall integration and support expertise.
Remote Endpoint Security Monitoring makes it easy to watch over the various devices utilized by at-home workers and either reject or identify and mitigate modern threats like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on each secured endpoint device, watching all activity and utilizing state-of-the-art machine learning from SentinelOne to detect zero-day attacks at inception. When an attack is spotted, ProSight ASM instantly isolates the infected device from the network to contain the malware. Since the ProSight ASM software agent is self-contained, endpoints stay protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight ASM, see remote endpoint security monitoring for remote workers.
Progent's Duo authentication Services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other personal devices. With 2FA, whenever you log into a secured online account and give your password you are asked to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized for this second form of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register several verification devices. For more information about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.
Security Audits can evaluate the vulnerability of your network to all classes of external and local security threats for an environment that incorporates telecommuters. Progent can deploy online, automated cybersecurity analysis software for rapidly and economically detecting a wide variety of security gaps that can be surfaced over the Internet. Progent's security audit experts, which can be managed by network security experts with top certifications including CISA, ISSAP, and GIAC, can assist your company to audit your operations and policies and review your network architecture to enable you to design top-level security for your remote workers.
Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your at-home environment and your internal and perimeter networks to help you expose, prioritize, fix, and confirm security vulnerabilities before threat actors can take advantage of them. Progent can help you to deploy NodeZero to carry out thorough pentests of your perimeter and your internal IT infrastructure in order to evaluate your current security posture. Progent can also assist you to harden your existing network security and can help you to design and deploy a cohesive cybersecurity strategy that simplifies management and provides maximum cyber defense for on-prem, cloud-based, at-home, and perimeter IT resources. To learn more information about Progent's vulnerability assessment services powered by on NodeZero's PEN test platform, visit Consulting Support for NodeZero's Penetration Test Products.
Download White Paper: Securing a Work-From-Home (WFH) Network
To read or download a white paper about key things to concentrate on for securing an IT environment that supports work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
The field of Data Protection covers backing up and restoring vital data so as to avoid data loss and minimize restoration time in case of storage failures due to equipment breakdowns, software hiccups, human mistakes, cyber attack, or other causes. Dependable data protection solutions can be especially challenging to architect and manage in hybrid environments that incorporate local data centers, cloud resources, and an at-home workforce.
- Backup/Recovery strategies for remote workers must cover multiple types of user-owned endpoints. Progent offers quick online access to consultants knowledgeable about a broad range of products for protection Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and handhelds. Leading backup/recovery products supported by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up data distributed throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that uses cloud-based storage and includes fine-grained recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) strategies often anticipate circumstances that call for a quick changeover to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity planning specialists can assist your business to produce, document and validate a DR/BC plan that addresses the logistics of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager features a unified solution for protecting critical information by controlling local, mobile, and at-home endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Managed endpoint computers can be user owned or company owned. Network administrators managing the enrolled endpoint computers of telecommuters can use Intune to deploy and authenticate applications on managed devices, push updates and certificates, set up policies for permission to access information and networks, manage passwords, establish VPN tunnels, determine how teleworkers share information, establish threat protection, ensure security compliance, and wipe sensitive information from missing, stolen or deactivated devices. Intune runs with iOS, Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and how Progent can assist you to use this platform to administer the endpoint devices of your teleworkers, refer to Intune teleworker endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) product that allows network administrators to keep off-premises endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint management plus VMware's Horizon virtual application delivery technology for identity control, application management, and configuration management of endpoint computers. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment via a perpetual license. Key capabilities of Workspace ONE include fast remote provisioning of new notebooks, quick onboarding of new users, policy set up and enforcement for all classes of endpoints, aggregated reporting and performance analytics, email encryption, and integration with Microsoft applications and cloud products. To find out about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE remote device management expertise.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Charlotte, North Caroline business, call
An index of content::
Herakles Colocation Center Test Lab Engineers
Consultants network evaluation Lab
Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for piloting line-of-business applications, creating cost-effective system upgrade methodologies, assessing and optimizing performance, designing or verifying business continuity strategies, mitigating compatibility problems, and establishing training systems for new products and technologies. For Progent clients who lack sufficient in-house resources to configure effective test systems, the lab reduces capital costs and engineering risk and helps keep critical IT initiatives on schedule.
Juniper Junos CLI Network Security Auditor
Emergency Security Audits Juniper Junos Configuration
Progent's Juniper Networks-authorized network consultants can help your company to design and implement Juniper Firewall and VPN technology, enhance and troubleshoot your network infrastructure, and migrate efficiently from discontinued devices to the latest releases. Progent's Junos OS engineers can provide expertise with Juniper's flagship network operating system to help you to streamline the administration and improve the protection of your Juniper VPN appliances firewalls, and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations maintain environments that incorporate a mix of Juniper's software platforms.
24/7/365 Certified Microsoft Partner Migration Help
Microsoft Partner Computer Support Firms
Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who earn the top client endorsement and are afforded the tightest working relationship with Microsoft. The knowledge, skills, and dedication required to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to provide your company more complete technical solutions for your information network.
Engineers Phobos ransomware hot line
ransomware cleanup and recovery Consult
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help your business to halt the spread of an active ransomware breach. Call 800-462-8800
CRISC Certified Risk and Information Systems Control Analyst Consultancy
CRISC Security Audit Services
Progent offers the guidance of a CRISC-certified risk management expert to assist your company to plan and deploy an enterprise risk management strategy following leading practices promoted by CRISC and crafted to match your company's risk tolerance, business objectives, and budgetary guidelines.
Apple Final Cut Pro Learn
Digidesign Pro Tools Trainer
Progent's Mac experts can promote the creative facets of Mac computing by offering consulting services and education in imaging, sound, and video. Progent's consultants offer expertise in a range of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or setting up an audio/video post production studio.
Top Network Consultant Exchange Online Archiving
Microsoft 365 Gmail migration Technical Support
Microsoft supports seamless hybrid ecosystems that integrate Microsoft 365 and on-premises Exchange deployments. This permits you to have certain mailboxes hosted on your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist you with any phase of planning, integrating and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can provide occasional support to help you through challenging technical issues and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange solution is carried out on time and on budget.
Technology Consulting Antispam
Postini Support and Setup
E-Mail Guard from Postini provides constantly upgraded spam and virus blocking, content filtering, and protection from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini partner and service specialist. If your organization is too small to purchase for a standard Postini license, you can still have the use of Postini's Perimeter Manager services via Progent's E-Mail Guard spam filtering and virus defense aggregation offering. Progent's expert email security professionals can show you how to develop an email defense plan that incorporates antispam and antivirus technologies and processes.
SMS Migration Help and Support
Consultant Services Systems Management Server 2003
Progent's Microsoft certified consultants offer small and mid-size businesses enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to install critical software rapidly and automatically to appropriate users, lower software costs and adhere to licensing agreements by understanding usage profiles, improve Windows security by increasing your knowledge of weak points and by delivering targeted updates, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational costs by efficiently utilizing the administrative capabilities incorporated into Windows. Progent's SMS engineers can show you how to use SMS effectively for automated software and application deployment, security patch control, and resource tracking management including software and hardware inventory.
Integration Firm .NET Web Application
24x7 .NET macOS Developer Firm
Progent's software experts have worked for two decades with .NET tools and the Visual Studio development system and are able to build or enhance .NET apps quickly and at low cost.
SQL Server Configuration Manager Online Help
Microsoft SQL Server 2012 Support and Setup
Progent can provide the expertise of Microsoft-certified engineers as well as experienced database application developers, DBAs, project managers, network infrastructure architects, disaster recovery/business continuity planning specialists, and certified security professionals to assist you to evaluate the potential advantages of SQL Server 2012 for your business, install pilot environments at your datacenter or at Progent's test lab, design and carry out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from legacy database platforms, and define a cost-effective and secure network infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.
Remote Server Management Cards Consulting
Aten IP9001 Consult
Remote management cards give IT managers complete control of a server without the requirement for an on-site presence. Through these management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to an IT professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to plan, implement, and manage a fault-tolerant company network that incorporates remote management cards and Progent can utilize these remote management cards to provide low-cost remote technical support. Progent is familiar with a number of remote server management cards such as Aten remote management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote management cards.
Microsoft Expert Specialists Relocation
Colocation Information Technology Consulting
For large organizations, Progent can supplement in-house IT staffs by offering extensive background in supporting critical Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server consulting. For the nationwide or worldwide businesses with branch offices, Progent can act as a seamless local extension of enterprise IT management. Progent's enterprise support services include company-wide security, online branch office support, system architecture, Sarbanes Oxley conformance, project management, and top-level support for multi-site office environments based on Enterprise Windows 2003. Progent can offer on-site consultants and technicians to assist with a campus relocation or branch move, or a network architect to help with building or using an Internet Data Center or Hosting Facility.
Top Quality Services QTS/Heracles Colocation Center
QTS/Herakles Data Center Professionals
The QTS Colocation Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your company is currently using the QTS Sacramento data center as a colocation facility or if you are considering moving your main or disaster recovery system to Herakles/QTS, Progent offers a variety of budget-friendly consulting services such as colocation migration, equipment installation and updates, network optimization, project management services, virtual server configuration, remote network monitoring, centralized network administration, application programming, disaster recovery planning, data security evaluation, and the use of the Progent Test Lab.
Service Reporting Remote Support
Service Reporting Technology Consulting
Progent uses an enterprise-class service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small support organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by every consultant to each customer. The discipline of documenting and organizing service activity allows more efficient service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who won't let go of vital service information.
Engineer Cisco Telepresence
Largest Video Conferencing Computer Consultant
Progent can provide the expertise of a senior consultant with years of experience configuring, maintaining, and upgrading immersive telepresence platforms from leading vendors such as Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your in-house IT management team, your Internet Service Provider, and your telepresence platform vendor to assist your organization maximize the business value of your telepresence solution.
Remote Support Network Consultant
24x7 Support Network Consultants
For mid-size companies looking for network support, Progent offers an array of alternatives including on-site service, on-line assistance, off-site Call Center, 24x7 support with automatic network monitoring, temporary staffing, site relocation services, application programming, and professional consulting. For midsize companies in California or other areas serviced by Progent's field engineers, Progent provides professional in-person support for solving technical issues quickly and economically.
24-Hour LockBit ransomware recovery Professionals
Egregor ransomware recovery Technology Professional
Progent's seasoned ransomware recovery experts can assist your business to rebuild a network damaged by a ransomware cryptoworm such as Ryuk, WannaCry, NotPetya, or MongoLock.
Microsoft Project Server 2013 Consultants
Project Server Time Reporting Applications Consultant
Progent's Microsoft consultants offer in-depth expertise in deploying, operating and debugging all versions of Microsoft Project Server and can provide a wide variety of cost-effective online consulting services based on proven best practices to help organizations of all sizes to receive all the benefits of this powerful project management solution. Services offered by Progent include system planning, software configuration and upgrades, setting up secure collaboration among local and remote or mobile users, network optimization, and specialized online training classes.
Wi-Fi Site Survey Configuration
Wi-Fi RF Spectrum Analysis for Wi-Fi Support and Setup
Progent's Wi-Fi site survey and predictive modeling help you to design, install and troubleshoot a Wi-Fi network adapted to your environment, offering you a WLAN that delivers the reception, speed, density, QoS, data protection, and roaming ability your business requires. Wireless survey services from Progent include online predictive modeling for designing a Wi-Fi network and onsite survey services for validating, tuning, and troubleshooting an operational Wi-Fi LAN.
24 Hour Solaris-Windows Migration Consulting
UNIX Upgrade Consulting
Progent can assist your company to design and implement a smooth transition from a Solaris-powered information system to a network based on MS Windows and suited for running Microsoft's powerful office productivity software, business applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and application experts can help you preserve your information and reduce productivity disruption by designing an efficient migration plan that protects your current investments in Solaris software and technology. UNIX-to-Windows migration support services offered by Progent include evaluation of current infrastructure, transition planning and testing, MS Exchange migration services, data and application porting, and processor and media transition and consolidation.
Microsoft Skype for Business IM On-site Technical Support
Skype for Business and iPhone Technology Professional
Progent's consultants offer remote and on-premises expertise for organizations of any size to assess the benefits of migrating to Microsoft Skype for Business from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design a local, cloud or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Microsoft or Microsoft 365; set up high-availability solutions; interface Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can help you design and validate a security environment for your Skype for Business solution that meets regulatory requirements.
Cisco ASA Firewall URL Filtering Outsourcing
Cisco ASA Firewall integration IT Consultants
The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more value than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-certified CCIE network consultants can assist you to manage your existing PIX or ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, deploy, optimize, administer and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
Palo Alto Networks App-ID Information Technology Consulting
Auditor Palo Alto Networks PA-3000 Series Firewalls
Progent's Palo Alto Networks firewall experts can help you select, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a modern cybersecurity environment that extends across your data center and cloud resources and guards any user anywhere with any endpoint device.
Apple OS X Tiger Consultants
Macintosh OSX Remote Support Services
Progent's consultants can provide Apple macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Apple Mac integration with Windows networks, Entourage and Exchange Server help, security services, and custom training. Progent can assist businesses to upgrade to macOS from Mac OS X or earlier versions of Apple Mac OS X and Progent can provide expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with iPhone support and iPad synchronization, or migrating to Apple's iCloud services. For computer networks built exclusively on Apple macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of planning, integrating and supporting a network environment that is reliable, safe, fast and able to achieve your company's objectives.
Help Desk Outsourcing Network Admin Companies
Help Desk Outsourcing Network Support Technician
Progent's IT outsourcing services provide economical computer consulting for small organizations. Whether it involves designing system architecture, creating an in-house Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your network, or building a web-based eCommerce application, outsourcing your network engineering services can reduce expenses and minimize risks, allowing IT support budgets to grow in a more moderate and manageable manner than is possible by assembling a bulky, knowledgeable in-house network support staff. Progent's Outsourcing White Paper and flyers show how Progent can help you create a secure and robust system foundation for your critical business software powered by Microsoft Windows.
Microsoft Exchange 2016 Migration Planning Outsourcing
Microsoft Certified Exchange Server 2016 Upgrade Technology Consulting Services
Progent can assist you in any and all phases of your upgrade to Microsoft Exchange 2016 including designing HA infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; determining mass storage requirements for your virtual machines (VMs), databases and logs; configuring hardware load balancing for high-availability client access services; designing, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Exchange 2007 Server Technology Professional
Microsoft Exchange Specialists
Progent's expert consultants can help you design and implement an efficient in-place Microsoft Exchange 2007 migration strategy that avoids network disruption, reduces ongoing service demands, and makes your Exchange Server 2007 easy to manage. For complicated multiple server or multi-location upgrades, Progent has the background to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and consulting offerings include assistance with the integration of third-party add-ons to Exchange 2007 Server and the design of unified messaging solutions based on Microsoft Exchange 2007 Server.
Juniper SRX240 Router Security Evaluation
Juniper SRX100 Router Firewall Audit
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
MCSE Expert Certified .NET Visual Studio Design Firms
.NET Android Contract Programming
If you want to update your corporate web site, build internal webs for applications such as human resources or employee training, establish a high-impact web presence for a new business, or generate enterprise-class, data-driven specialized web applications, Progent can supply talented and experienced web designers. Progent's experts can also show you how to design and maintain a secure, fault-tolerant server and communications infrastructure, including off-site and wireless access, to run your web tools.
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