Fast Online Help for Charlotte North Carolina Computer Networks
For companies located in Charlotte North Carolina, Progent offers online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's online support experts offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of information system issues quickly. This lowers direct expenses since solutions require fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your company saves even more with incidental costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly helpful for businesses that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you receive. In contrast to typical remote service organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast repairs somehow end up as large bills. Progent's penchant for disposing of problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized technologies and field-proven methodologies which allow the maximum level of effectiveness for online technical support and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to interface to your computer system without breaching network security.
Progent's powerful customer support database system stores extensive documentation of all service that Progent's clients have been provided. Progent's authorized consultants have access to the history of support delivered to each client by any Progent consultant. This history of issues and solutions is stored as a conveniently retrievable internal database that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft open up additional massive technical knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote consulting experts can find the best solutions quickly.
Remote services available from Progent to businesses in Charlotte North Carolina include:
Authorized MS Windows Experts
Progent's Microsoft-certified online support engineers offer computer system repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad variety of technology support such as Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop services to help you business to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 11 system design and migration consulting and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure consultants, and validates a consultant's technical skills at the master level. Cisco-qualified CCIEs know how to resolve the most stubborn problems encountered in network infrastructure design, integration, maintenance, security, and problem solving. CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software updates. CCIEs are an exceptional value since their broad expertise allows them to fix problems quickly. In typical cases, less qualified consultants can struggle for many hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can interface to your environment by means of sophisticated on-line troubleshooting technology in order to provide fast, safe, and affordable analysis and remediation.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure appliances. Cisco infrastructure expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point planning and set up, Aironet Wireless Access Points deployment expertise, Cisco wireless controllers support Services, Cisco VPN and Security Consulting help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your company to recuperate quickly after a serious breach. Security solutions offered by Progent include: in depth data security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious assaults; setting up firewalls; designing safe architectures for remote and mobile connectivity; guarding your email system against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting services to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to cover a wide array of information technologies including network infrastructure, email systems, network and process security, plus UNIX and Windows integration. For server consolidation and easy management in environments that incorporate Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's group-based approach to solving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent online assistance resolving problems affecting UNIX/Linux networks powered by leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's leading corporations. The ProSight line of outsourced network management services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and fast restoration of vital files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT network. Besides optimizing the security and functionality of your computer network, Progent's software/firmware update management services free up time for your in-house IT team to focus on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used for this added means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To find out more about Duo identity authentication services, refer to Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Charlotte Business Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk service options for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk Call Center or enhancing your current one, identifying or customizing Call Center software products to meet the unique requirements of your company, or providing temporary phone support staff to supplement your in-house Help Desk resources to deal with high-demand events like software migrations, mass updates, or rolling out new applications.
Progent's Call Center staff of seasoned information technology professionals provides your clients in Charlotte North Carolina immediate communication with an efficient technical support group with substantial background providing phone support and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a crucial contributor to company productivity, and Progent's target is to solve rather than just record network problems.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Group provides phone-based and in-depth consulting support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for Microsoft business applications such as CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more concerning Progent's expertise, customization, and training services, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center2, extend or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Charlotte North Carolina remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager for your business so that your IT maintenance is proactive rather than reactive. By detecting potential problems before they expand into network outages, system monitoring can head off disruptive and costly network breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on a variety of platforms.
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Charlotte North Carolina, Progent's phone-based computer support specialists are ready to provide professional and cost-effective system support the moment your organization needs it. Over 20 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve IT problems quickly while avoiding the cost and lost time associated with on-site support calls.
Even if your Charlotte office has a local independent consultant or maintains an in-house organization that know how to deal with ordinary network problems, Progent's Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to fix sudden network crises or especially complex integration projects.
Details of Progent's Remote Computer Support for Charlotte North Carolina
Progent's online help, remote repair, network security expertise, and system administration services give offices in Charlotte North Carolina unparalleled leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk services and network management, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Charlotte North Carolina and is also ideal for customers in geographic areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad range of Microsoft support utilities, technical information, and continuing training.
- Per Minute Billing to Reduce Costs
Progent offers online support on a by-the-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for online service and imposes no monthly subscription fee for support services delivered during regular working hours. This saves you from facing big invoices for routine fixes.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco offers access to authorized professionals with experience in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's core support services include system integration, MS Exchange Server expertise, network security planning, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting expertise in critical application areas. Help available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Training
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL Project Management and Software Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service centralized resource for IT generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive information technology solutions that match the unique requirements of your company.
- Sophisticated Remote Access Software
Secure online connectivity allows Progent's support professionals to observe exactly what your users see. This makes it possible to find fast fixes to problems that might otherwise demand a costly onsite service call. State-of-the-art remote connectivity software and experienced engineers together allow Progent to repair most network issues quickly and economically. Progent is a pioneer in offsite troubleshooting and remote system tracking.
- Support for Popular VPN Products
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Support for High System Availability
For companies with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-constrained companies whose clients need immediate recourse to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT knowledge, refined remote support software, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the front lines of IT support, performing a broad variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical capability, but also a support engineer with field-tested approaches for using technical knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be tempted to permit minor problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to every customer. The discipline of detailing and archiving support activity allows more efficient service and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who won't release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.