Fast Online Help for Charlotte North Carolina Computer Networks
Fast Online Consulting for Charlotte SystemsFor companies located in Charlotte North Carolina, Progent offers online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's online support experts offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of information system issues quickly. This lowers direct expenses since solutions require fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your company saves even more with incidental costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly helpful for businesses that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you receive. In contrast to typical remote service organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast repairs somehow end up as large bills. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized technologies and field-proven methodologies which allow the maximum level of effectiveness for online technical support and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to interface to your computer system without breaching network security.

Progent's powerful customer support database system stores extensive documentation of all service that Progent's clients have been provided. Progent's authorized consultants have access to the history of support delivered to each client by any Progent consultant. This history of issues and solutions is stored as a conveniently retrievable internal database that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft open up additional massive technical knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote consulting experts can find the best solutions quickly.

Remote services available from Progent to businesses in Charlotte North Carolina include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's leading corporations. The ProSight line of outsourced network management services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and fast restoration of vital files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT network. Besides optimizing the security and functionality of your computer network, Progent's software/firmware update management services free up time for your in-house IT team to focus on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used for this added means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To find out more about Duo identity authentication services, refer to Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk Call Center or enhancing your current one, identifying or customizing Call Center software products to meet the unique requirements of your company, or providing temporary phone support staff to supplement your in-house Help Desk resources to deal with high-demand events like software migrations, mass updates, or rolling out new applications.

    Progent's Call Center staff of seasoned information technology professionals provides your clients in Charlotte North Carolina immediate communication with an efficient technical support group with substantial background providing phone support and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a crucial contributor to company productivity, and Progent's target is to solve rather than just record network problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Group provides phone-based and in-depth consulting support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for Microsoft business applications such as CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more concerning Progent's expertise, customization, and training services, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center2, extend or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Charlotte North Carolina remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager for your business so that your IT maintenance is proactive rather than reactive. By detecting potential problems before they expand into network outages, system monitoring can head off disruptive and costly network breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on a variety of platforms.
How Your Charlotte Business Can Contact Progent's Online Support Experts
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Charlotte North Carolina, Progent's phone-based computer support specialists are ready to provide professional and cost-effective system support the moment your organization needs it. Over 20 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve IT problems quickly while avoiding the cost and lost time associated with on-site support calls.

Even if your Charlotte office has a local independent consultant or maintains an in-house organization that know how to deal with ordinary network problems, Progent's Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to fix sudden network crises or especially complex integration projects.

Details of Progent's Remote Computer Support for Charlotte North Carolina
Progent's online help, remote repair, network security expertise, and system administration services give offices in Charlotte North Carolina unparalleled leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk services and network management, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT knowledge, refined remote support software, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the front lines of IT support, performing a broad variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical capability, but also a support engineer with field-tested approaches for using technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be tempted to permit minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to every customer. The discipline of detailing and archiving support activity allows more efficient service and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who won't release the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



An index of content::

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    Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner and more secure Active Directory implementation. Both options also offer the long-term benefits of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include easier management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability.

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    24 Hour Windows Server 2012 R2 Virtual Fibre Channel Technology Consulting

    Progent's Microsoft-certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support team, create an enterprise-wide security strategy, streamline IT administration, help with application development, and generate and test a disaster recovery/business continuity plan.

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  • Exchange 2016 Mailbox Server Consultant
    Exchange 2016 Office integration Computer Engineer

    Progent can assist your business in all facets of your migration to Exchange 2016 such as designing high availability system topology for an on-premises, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V design; determining storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Private Cloud Hosting for Virtual Data Centers Consultancy

    Progent's private cloud hosting service enables small and midsize businesses to run mission-critical applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center on fault-tolerant hardware with offsite backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup and restore. You can take advantage of Progent's private cloud hosting service to eliminate major investments in the acquisition, maintenance, and management of network equipment and facilities while achieving the highest levels of system availability and physical security.

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  • Immediate Microsoft Office 2000 Computer Consultancy Services
    Microsoft Office Information Technology Consulting Firm

    Progent's IT outsourcing packages offer economical computer consulting for small organizations. Whether it involves designing system architecture, creating an internal Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your network, or developing an on-line eCommerce solution, outsourcing your IT engineering services can contain expenses and eliminate uncertainties, allowing network support budgets to increase in a more linear and manageable fashion than is possible by assembling a bulky, all-purpose in-house IT staff. Progent's Outsourcing White Paper and flyers show how Progent can enable you to create a secure and robust network foundation for your vital applications based on Windows including Office XP, Office 2003, and Office 2000.

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  • Microsoft Windows Cluster IT Consulting
    Non-stop Clustered Servers Remote Consulting

    Progent provides Microsoft Windows Cluster Server expertise to help your business deploy high availability clustered servers that can provide 100% uptime. Clustered Windows servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Cluster. By showing you how too build fault-tolerant clustered server solutions around Microsoft Windows Server 2003 Cluster, Progent's Certified Windows engineers make sure that your non-stop clustered servers are configured to maximize the competitive advantage of your information network.

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