Fast Online Help for Charlotte North Carolina Information Networks
Fast Phone Technical Support for Charlotte SystemsFor organizations located in Charlotte North Carolina, Progent provides remote help for networks powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer exceptional value because they have the practical experience and are equipped with the advanced technology necessary to resolve the majority of network problems rapidly. This lowers immediate costs because solutions require fewer billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company benefits even more with incidental costs by reducing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful in environments that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical online service organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent scenarios where fast repairs somehow end up as large invoices. Progent's penchant for disposing of problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which promote the maximum degree of effectiveness for online consulting and repair for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to interface to your computer system remotely without violating system security.

Progent's sophisticated customer support database application stores comprehensive histories for the service that Progent's clients have received. Progent's staff engineers have the benefit of the records of services rendered to every Progent customer by any Progent consultant. This archive of trouble tickets and repairs is stored as a readily accessible proprietary database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional massive support databases and allow priority response from manufacturers' in-house product engineers so Progent's online consulting specialists can determine optimal solutions in the least time.

Online support services available from Progent to customers in Charlotte North Carolina include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and fast restoration of critical files, apps, system images, plus VMs. ProSight DPS lets you protect against data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your IT network, Progent's patch management services allow your IT staff to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are requested to verify who you are on a device that only you have and that uses a separate network channel. A broad range of devices can be used for this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To learn more about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth reporting tools created to integrate with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's special online consulting services include:

  • Call Center Services
    Progent's Call Center service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk or enhancing your existing organization, identifying or customizing Call Center software products to handle the unique requirements of your business, or providing temporary online personnel to work with your in-house Call Center team during high-demand situations such as software migrations, major updates, or installing new applications.

    Progent's Help Desk team of veteran information technology professionals provides your workers in Charlotte North Carolina immediate access to a reliable support resource with years of experience offering telephone-based support and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a crucial enabler of company efficiency, and Progent's target is to solve instead of simply document IT issues.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides online and in-depth consulting expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft business applications including CRM, Project, Microsoft 365 Word, and Office Excel. For more information concerning Progent's consulting, customization, and education offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center2, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Charlotte North Carolina online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can customize SCOM to accommodate your business so your network support is proactive rather than reactive. By exposing emerging problems before they expand into network outages, proactive monitoring can head off stressful and expensive network crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments based on a mix of operating systems.
How Your Charlotte Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Charlotte North Carolina, Progent's online computer support specialists are ready to provide effective and cost-effective IT support the instant your organization requires it. Over 20 years of offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to solve IT problems quickly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Charlotte company has a local freelance support technician or maintains a full time IT staff that know how to handle the majority of network issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the knowledge to deal with unexpected network emergencies or particularly complex integration projects.

Features of Progent's Remote Computer Services for Charlotte North Carolina
Progent's online help, Internet-based repair, network security consulting, and network management services give offices in Charlotte North Carolina the greatest leverage for your IT budget. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can provide your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT background, refined support software, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Progent's application experts offer in-depth consulting, software programming, integration assistance, and online classes for popular business applications that address key areas including ERP and MRP, general accounting, management reporting, web application design, and the MS Office suite of business productivity solutions. As a Microsoft Partner with decades of experience delivering advanced consulting and troubleshooting services online, Progent can assist small businesses anywhere in the United States to save the lost productivity and fees associated with travel and on-site visits without sacrificing the high quality of consulting services.

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    Progent offers cost-effective remote support to help companies to access Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, system design, testing, configuration, administration, performance tuning, software license management, backup/restore solutions, and security.

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    Cisco Cisco Unified Communications Manager (CUCM), originally known as CallManager, functions as the heart of Cisco's collaboration portfolio. Unified CM and Cisco Unified Communications Manager Express (CME) provide a location-independent IP-PBX by integrating with unified messaging apps such as Unified CM IM and Presence Service, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's CCIE-certified consultants offer effective and affordable online and onsite expertise to assist organizations of any size to create and administer Unified CM deployments by providing Unified Communications Manager configuration and troubleshooting consulting services that add maximum productivity. Progent's consultants can assist with any facet of CUCM configuration and troubleshooting in areas that include integrating VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP connections and PSTN calling, deploying Cisco ISR routers with CUBE support, designing UCS server failover solutions for survivability, capacity planning, and integration with Exchange Server and Skype for Business.

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    Progent's Windows consulting experts can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Remote and on-premises evaluation and upgrade support for Windows 10 provided by Progent's consultants include Return on Investment analysis, project coordination, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud solutions, mobile management and synchronization, telecommuter access, data and identity security, streamlined deployment and management, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, custom training for IT support staff and end users, and ongoing Call Center support services.

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    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Small companies who utilize trusted independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.

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    The QTS Internet Data Center facility is located in the seismically-stable Natomas area of Sacramento, CA. If your business is currently using the QTS data center as a colocation facility or if you are considering moving your primary or disaster recovery equipment to the Herakles data center, Progent offers a variety of cost-effective consulting services including data center migration, equipment deployment and updates, network optimization, project management, virtual server configuration, remote monitoring, centralized network administration, application programming, disaster recovery/business continuity solutions, data security evaluation, and the support of the Progent Test Lab.

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    Microsoft SQL Server 2014 incorporates major improvements in key areas including speed, uptime, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that operates transparently with all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and onsite consulting services that include planning, deployment, management, troubleshooting, and application development expertise to enable businesses of any size to achieve maximum business value from their SQL Server 2014 deployment.

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    For enterprises with branches in or any area served by Progent's consultants, Progent's Microsoft-Certified IT consulting professionals and authorized Cisco system consultants can provide a variety of IT support services such as project management, SOX compliance, office relocations, corporate security, network architecture, on-site or phone-based emergency support, and technical support for data center hosting facilities. A Progent network consultant can help you plan a multi-site information system that makes efficient use of colocation services and Internet data centers. Progent's Microsoft Premier consultants can help large corporations plan, integrate and support massive rollouts of the latest releases of Microsoft products including Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progent's CCIE and CCNP consultants can assist you to configure Cisco products for connectivity solutions that combine simple, high-speed, integrated, and wireless networking.

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    Progent's Cisco-certified Catalyst 802.11ax Access Point consultants can provide affordable remote and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points.

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    Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, optimizing and repairing SCOM solutions and offer companies of any size advanced remote or onsite consulting support for SCOM 2012. Progent can help you to design an architecture for SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent can also help you to import and set up System Center 2012 Operations Manager management packs based on leading practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast online or onsite technical support to help you to remediate serious issues uncovered by SCOM 2012.

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    Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Microsoft 365 and local Exchange systems. This allows you to have some mailboxes hosted at your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can help you with any facet of planning, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can deliver occasional expertise to help you resolve challenging technical issues and also can provide extensive project management outsourcing to ensure your hybrid Exchange solution is completed on time and on budget.

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    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis tools by SentinelOne to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks.

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    Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to defend against ransomware or recover quickly from a ransomware incident. Progent will work with you personally to gather information concerning your current security profile and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery system that reduces your vulnerability to a ransomware attack and meets your business requirements.

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    Progent provides a selection of network support bundles for small companies. These IT outsourcing and network monitoring solutions are based on the proactive problem handling capabilities of Microsoft Operations Manager 2007, a next-generation network and system management product that tracks the reliability, performance, and safety of your network and identifies potential problems before they can disrupt your network. With Progent's economically priced IT service packages, small organizations can select a basic co-sourcing service program based on Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution.

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    Progent's Microsoft-certified consulting experts can help businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Microsoft Windows. Online and on-premises evaluation and migration support for Microsoft Windows 10 offered by Progent's experts include Return on Investment estimates, project supervision, compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile management and synchronization, telecommuter access, data and identity security, streamlined deployment and administration, network infrastructure design, wired/wireless convergence, business continuity planning, webinar training for IT support staff and users, and ongoing technical help.

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    Progent can assist you to plan a migration to Teams from Skype for Business or Lync Server and install, administer, and troubleshoot a cloud or hybrid implementation of Teams. Progent can help you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your phone system.

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    • Altaro VM Backup Deduplication Computer Engineer
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    Altaro VM Backup from Hornetsecurity offers small organizations a reliable and affordable platform for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, offsite, distributed, and cloud architectures and also supports cost-effective backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or onsite consulting services to assist you to plan, install, optimize and debug a comprehensive backup and disaster recovery system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup.

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    Progent's Microsoft-certified experts offer small and medium sized companies computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, teams and information. SharePoint Portal Server offers a common location for your workers or customers to connect to, organize, share and manipulate relevant information, files, and applications and to communicate with one another. It allows quicker and more intelligent decisions, more effective access across groups and more streamlined business practices. The primary objective of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge available within and without a business network. Windows SharePoint Services connect employees, customers, teams and projects with the data they've created in a manner that makes data easy to locate, retrieve and re-use.

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    Even if your company has a small computer services staff and a limited IT budget, your information network can still have the same high availability and performance that once needed a large internal support group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-premier IT consultants, the latest system management products for proactive monitoring and threshold alarms, and cost-effective service programs such as a help desk service to keep your mission-critical business applications and servers operating.

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    • Barracuda Backup Troubleshooting Network Engineer
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    Barracuda Backup is an affordable, subscription backup/restore platform for small and mid-size organizations. A Barracuda Backup solution can include a custom-designed physical storage device manufactured by Barracuda or a virtual appliance with similar functionality but which utilizes your existing storage infrastructure. Barracuda Backup safeguards critical business data generated locally, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide range of consulting support services to assist your business to plan, integrate, operate and troubleshoot a backup and disaster recovery solution based on Barracuda Backup.
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