Fast Online Help for Charlotte North Carolina Information Networks
For organizations located in Charlotte North Carolina, Progent provides remote help for networks powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote support engineers offer exceptional value because they have the practical experience and are equipped with the advanced technology necessary to resolve the majority of network problems rapidly. This lowers immediate costs because solutions require fewer billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company benefits even more with incidental costs by reducing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful in environments that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical online service organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent scenarios where fast repairs somehow end up as large invoices. Progent's penchant for disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which promote the maximum degree of effectiveness for online consulting and repair for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to interface to your computer system remotely without violating system security.
Progent's sophisticated customer support database application stores comprehensive histories for the service that Progent's clients have received. Progent's staff engineers have the benefit of the records of services rendered to every Progent customer by any Progent consultant. This archive of trouble tickets and repairs is stored as a readily accessible proprietary database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional massive support databases and allow priority response from manufacturers' in-house product engineers so Progent's online consulting specialists can determine optimal solutions in the least time.
Online support services available from Progent to customers in Charlotte North Carolina include:
Certified MS Windows Experts
Progent's Microsoft-expert remote service engineers offer computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a wide variety of technology support including Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to help you company to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and migration support and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and indicates a person's network technology skills at the master level. CCIEs know how to deal with even the most stubborn challenges associated with network infrastructure design, integration, management, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of experience enables them to fix problems rapidly. In many cases, less qualified engineers can wrestle for many hours or days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can connect to your environment via state-of-the-art on-line troubleshooting tools to perform efficient, safe, and affordable analysis and remediation.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's industry-leading selection of connectivity devices. Cisco infrastructure expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Access Points engineering support, Cisco wireless controllers consulting, Cisco VPN and Security engineering services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to carry out the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware expert can help you to identify and quarantine infected devices and protect clean assets from being penetrated. If your Charlotte network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery consultants can help your Charlotte organization to rebuild a system breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's team of IT security specialists have the wide range of knowledge required to rebuild all critical components of a compromised network rapidly and with minimal loss of data. To find out more, see Progent's ransomware removal and business restoration experts.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of system protection solutions to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or assist you to clean up rapidly after a serious penetration. Security support services available from Progent include: comprehensive information security and compliance audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from malicious attacks; installing firewalls; building secure mechanisms for off-site and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Progent can provide expert online support services to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a broad array of information technologies including system infrastructure, email systems, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in networks that incorporate Linux with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux solutions. Progent's team-based approach to solving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Major Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and fast restoration of critical files, apps, system images, plus VMs. ProSight DPS lets you protect against data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your IT network, Progent's patch management services allow your IT staff to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are requested to verify who you are on a device that only you have and that uses a separate network channel. A broad range of devices can be used for this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To learn more about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of in-depth reporting tools created to integrate with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's special online consulting services include:
How Your Charlotte Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Call Center service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk or enhancing your existing organization, identifying or customizing Call Center software products to handle the unique requirements of your business, or providing temporary online personnel to work with your in-house Call Center team during high-demand situations such as software migrations, major updates, or installing new applications.
Progent's Help Desk team of veteran information technology professionals provides your workers in Charlotte North Carolina immediate access to a reliable support resource with years of experience offering telephone-based support and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a crucial enabler of company efficiency, and Progent's target is to solve instead of simply document IT issues.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth consulting expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft business applications including CRM, Project, Microsoft 365 Word, and Office Excel. For more information concerning Progent's consulting, customization, and education offerings, see Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center2, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Charlotte North Carolina online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can customize SCOM to accommodate your business so your network support is proactive rather than reactive. By exposing emerging problems before they expand into network outages, proactive monitoring can head off stressful and expensive network crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments based on a mix of operating systems.
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Charlotte North Carolina, Progent's online computer support specialists are ready to provide effective and cost-effective IT support the instant your organization requires it. Over 20 years of offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to solve IT problems quickly while avoiding the cost and lost time that comes with in-person support calls.
Even if your Charlotte company has a local freelance support technician or maintains a full time IT staff that know how to handle the majority of network issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the knowledge to deal with unexpected network emergencies or particularly complex integration projects.
Features of Progent's Remote Computer Services for Charlotte North Carolina
Progent's online help, Internet-based repair, network security consulting, and network management services give offices in Charlotte North Carolina the greatest leverage for your IT budget. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can provide your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Charlotte North Carolina and is also ideal for customers in more remote areas that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a wide selection of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent offers online support on a per-minute billing plan, so you are charged only for the services you use. Progent has no minimum fee for phone help and requires no monthly subscription fee for support services delivered during regular working hours. This saves you from paying big invoices for quick fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to on-staff professionals with skill in planning, deploying, and managing networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core support offerings consist of system integration, MS Exchange consulting, system security planning, and shared Help Desk services. Progent's Experts group offers world-class consulting support in critical application areas. Support offered by the Application Experts Group covers:
Dynamics GP Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Database Administration and Application Programming
MySQL Project Management and Application Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient one-stop source for network generalists and specialists, Progent can tailor timely, inexpensive, and thorough information technology solutions that fit the specific requirements of your company.
- Sophisticated Remote Access Tools
Protected remote access allows Progent's service professionals to see exactly what your users see. This makes it easier to produce fast fixes to issues that might otherwise require an expensive personal service call. Cutting-edge remote access software and experienced engineers together allow Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in online troubleshooting and automated network tracking.
- Support for Leading VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Support for Maximum System Uptime
For companies with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-constrained organizations whose clients need instant access to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT background, refined support software, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent offers in-depth expertise for Microsoft's leading server platforms with services that include Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 support, Microsoft Windows 2003 upgrades, MS Exchange 2019 Server integration, MS Exchange 2016 migration, Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for services provided during regular business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be tempted to permit simple problems to fester.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by every consultant to every client. The discipline of detailing and archiving service activity results in more effective support and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer 24x7 network tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.