Fast and Affordable Remote Troubleshooting for Charlotte North Carolina Information Networks
For companies in Charlotte North Carolina, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.
Progent's remote support engineers provide exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools necessary to resolve the majority of information system problems rapidly. This reduces immediate expenses since solutions accumulate minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your company saves even more with indirect costs by reducing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support experience is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing model for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you receive. In contrast to many online support firms, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with situations where fast solutions manage to turn into major bills. Progent's penchant for handling problems efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested processes which allow the maximum degree of efficiency for remote technical support and repair for computer networks of all sizes. Progent's remote service group can interface to your computer system remotely without compromising network security.
Progent's advanced technical support database application stores comprehensive documentation describing the service that Progent's customers have received. Progent's team consultants have access to the details of all help delivered to every customer by any Progent consultant. This archive of anomalies and fixes is organized as an easily retrievable internal database that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft open up other massive technical support databases and permit priority access to vendors' internal support staff with the result that Progent's remote service specialists are able to determine optimal resolutions quickly.
Online technical support services provided by Progent to companies in Charlotte North Carolina include:
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Authorized Windows Experts
Progent's Microsoft-certified remote support experts can provide network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide range of platform support services such as Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Teams configuration help, Skype for Business planning and deployment support, Lync Server integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop consulting and support services to help you company to deploy, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 planning and migration support and Windows 10 configuration support, plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and certifies an individual's network technology skills at the expert level. Cisco CCIEs can handle even the most stubborn problems surrounding network infrastructure planning, integration, management, security, and problem solving. CCIEs work closely with Cisco's internal engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of experience enables them to fix problems rapidly. In many cases, less experienced service providers can wrestle for many hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can connect to your computer system by means of the latest on-line support technology to perform efficient, secure, and affordable diagnosis and repair.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's Cisco CCIEs offer help for the entire range of Cisco's market leading family of networking devices by delivering consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide you to complete the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware expert can help businesses to identify and isolate infected servers and endpoints and guard clean resources from being penetrated. If your Charlotte network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Help
Progent's ransomware recovery consultants can assist your Charlotte company to restore an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's group of cybersecurity specialists have the wide range of skills required to reconstruct all vital components of a compromised system rapidly and with little data loss. To learn more, visit Progent's ransomware cleanup and business continuity expertise.
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CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants can provide a variety of system protection services that can bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or help your business to recuperate rapidly after a damaging penetration. Security support services available from Progent cover in depth data security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; setting up firewalls; designing safe architectures for remote and mobile connectivity; protecting your messaging infrastructure against spam and DHA attacks; and initiating 24x7 proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent offers advanced online consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Microsoft 365 integration solutions with local Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for recovering applications and services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying IP network.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online support services to cover a broad range of information technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with transitioning from legacy systems to MS Windows or Linux environments. Progent's team-based methodology for resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.
Important Linux versions for which Progent offers expertise include:
RedHat
SUSE
Debian-GNU
Slackware Linux
Ubuntu
Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, subscription-based managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight line of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your client-server infrastructure by offering tools for streamlining common time-consuming jobs. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alert to your specified IT personnel and your assigned Progent consultant so that emerging problems can be taken care of before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time and in-depth management reporting tools designed to work with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and allow transparent backup and fast restoration of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, user error, ill-intentioned employees, or application glitches. Managed services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected application and give your password you are asked to verify your identity via a unit that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used for this added means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. To find out more about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Shared Help Desk: Outsourced and Co-managed Call Center Services
Progent's Co-managed Help Desk Service offers a seamless supplement to your core IT support resources. Client interaction with the Help Desk, delivery of support services, escalation, trouble ticket generation and tracking, efficiency measurement, and management of the service database are cohesive whether issues are resolved by your internal support group, by Progent, or a mix of the two. You have complete versatility to expand or shrink your share of technical support activity as required. Progent provides initial deployment and provisioning of the professional services automation software as well as workflow documentation, validation and training.
To learn more about ProSight Co-Managed Call Desk, see ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information system. In addition to optimizing the security and functionality of your IT network, Progent's patch management services allow your in-house IT team to focus on more strategic initiatives and activities that derive the highest business value from your information network. Learn more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing charges for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:
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Call Center Expertise
Progent's Call Center programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Call Center consulting support can aid you in building an efficient new Help Desk or revamping your existing organization, evaluating or modifying Call Center software products to handle the special needs of your company, or providing temporary online staff to supplement your existing Help Desk Call Center team to handle high-demand scenarios such as software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants offers your clients in Charlotte North Carolina rapid assistance from an effective technical support resource with extensive background offering phone support and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a major driver of business performance, and Progent's goal is to resolve rather than just document IT problems.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff offers remote professional consulting support and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For more on Progent's consulting, customization, and training services, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center2, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Charlotte North Carolina remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to suit your business so that your network maintenance is proactive and automated. By uncovering possible issues before they cause network outages, automated monitoring can avoid disruptive and expensive information system failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems that incorporate a combination of operating systems.
How Your Charlotte Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Charlotte North Carolina, Progent's online network support specialists can provide expert and affordable system support whenever your organization has to have it. More than two decades of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix network problems rapidly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Charlotte business has a local freelance support technician or employs an in-house IT staff that can handle day-to-day computer problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to resolve unexpected network crises or particularly complex integration problems.
Features of Progent's Remote Computer Services for Charlotte North Carolina
Progent's phone help, remote repair, system security expertise, and system management services offer businesses in Charlotte North Carolina the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can provide your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Charlotte North Carolina and is also ideal for customers in more remote areas that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide range of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent provides remote help on a minute-by-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for phone service and imposes no monthly subscription fee for support services delivered during regular working hours. This protects you from paying big invoices for quick repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco offers help from on-staff professionals with experience in designing, deploying, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core support services consist of system integration, MS Exchange expertise, network security planning, and Help Desk sharing services. Progent's Experts group can provide world-class consulting expertise for critical application areas. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle DBA Services and Application Programming
MySQL Management Support and Software Design
Apple Mac Support
Amazon MWS Software Integration
By providing a convenient one-stop source for network generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that match the specific requirements of your business.
- Sophisticated Online Connectivity Software
Secure remote access allows Progent's support professionals to observe exactly what your customers see. This makes it possible to find fast solutions to issues that might otherwise require an expensive onsite visit. Effective remote connectivity software and experienced technicians together enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite support and automated network tracking.
- Compatibility with Popular VPN Products
Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Support for Maximum Network Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-conscious companies whose clients require instant access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT experience, refined support tools, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
- Best Practices
Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, at the front lines of network service, executing a broad range of technical tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not just expert IT skills, but also a consultant with field-tested methods for applying technical knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be tempted to allow simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by each staff member to every customer. The discipline of documenting and organizing support records allows more efficient support and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who won't let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.