Fast and Affordable Remote Troubleshooting for Charlotte North Carolina Information Networks
Immediate Online Support for Charlotte NetworksFor companies in Charlotte North Carolina, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools necessary to resolve the majority of information system problems rapidly. This reduces immediate expenses since solutions accumulate minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your company saves even more with indirect costs by reducing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support experience is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you receive. In contrast to many online support firms, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with situations where fast solutions manage to turn into major bills. Progent's penchant for handling problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested processes which allow the maximum degree of efficiency for remote technical support and repair for computer networks of all sizes. Progent's remote service group can interface to your computer system remotely without compromising network security.

Progent's advanced technical support database application stores comprehensive documentation describing the service that Progent's customers have received. Progent's team consultants have access to the details of all help delivered to every customer by any Progent consultant. This archive of anomalies and fixes is organized as an easily retrievable internal database that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft open up other massive technical support databases and permit priority access to vendors' internal support staff with the result that Progent's remote service specialists are able to determine optimal resolutions quickly.

Online technical support services provided by Progent to companies in Charlotte North Carolina include:

Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, subscription-based managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight line of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your client-server infrastructure by offering tools for streamlining common time-consuming jobs. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alert to your specified IT personnel and your assigned Progent consultant so that emerging problems can be taken care of before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth management reporting tools designed to work with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and allow transparent backup and fast restoration of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, user error, ill-intentioned employees, or application glitches. Managed services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected application and give your password you are asked to verify your identity via a unit that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used for this added means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. To find out more about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Help Desk Service offers a seamless supplement to your core IT support resources. Client interaction with the Help Desk, delivery of support services, escalation, trouble ticket generation and tracking, efficiency measurement, and management of the service database are cohesive whether issues are resolved by your internal support group, by Progent, or a mix of the two. You have complete versatility to expand or shrink your share of technical support activity as required. Progent provides initial deployment and provisioning of the professional services automation software as well as workflow documentation, validation and training. To learn more about ProSight Co-Managed Call Desk, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information system. In addition to optimizing the security and functionality of your IT network, Progent's patch management services allow your in-house IT team to focus on more strategic initiatives and activities that derive the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing charges for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Call Center programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Call Center consulting support can aid you in building an efficient new Help Desk or revamping your existing organization, evaluating or modifying Call Center software products to handle the special needs of your company, or providing temporary online staff to supplement your existing Help Desk Call Center team to handle high-demand scenarios such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your clients in Charlotte North Carolina rapid assistance from an effective technical support resource with extensive background offering phone support and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a major driver of business performance, and Progent's goal is to resolve rather than just document IT problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers remote professional consulting support and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For more on Progent's consulting, customization, and training services, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center2, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Charlotte North Carolina remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to suit your business so that your network maintenance is proactive and automated. By uncovering possible issues before they cause network outages, automated monitoring can avoid disruptive and expensive information system failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems that incorporate a combination of operating systems.
How Your Charlotte Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Charlotte North Carolina, Progent's online network support specialists can provide expert and affordable system support whenever your organization has to have it. More than two decades of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix network problems rapidly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Charlotte business has a local freelance support technician or employs an in-house IT staff that can handle day-to-day computer problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to resolve unexpected network crises or particularly complex integration problems.

Features of Progent's Remote Computer Services for Charlotte North Carolina
Progent's phone help, remote repair, system security expertise, and system management services offer businesses in Charlotte North Carolina the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can provide your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT experience, refined support tools, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, at the front lines of network service, executing a broad range of technical tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not just expert IT skills, but also a consultant with field-tested methods for applying technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be tempted to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by each staff member to every customer. The discipline of documenting and organizing support records allows more efficient support and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who won't let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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    Microsoft Exchange 2013 includes major enhancements to the functionality of its predecessor Microsoft Exchange 2010 and delivers powerful new features as well as a redesigned architecture. These enhancements favorably impact key areas including manageability, availability, security and compliance, cost of ownership, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible advantages of migrating to Microsoft Exchange 2013, design a cost-effective test and deployment plan, and educate your IT staff to manage your Exchange Server 2013 solution. Progent also offers affordable online consulting and support and management services for Microsoft Exchange 2013.

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    Progent can help businesses of all sizes to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; design, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist your company to move from an older release of System Center Virtual Machine Manager or from another management system, and Progent can help you to optimize and repair your existing SCVMM 2012 ecosystem to make sure you realize maximum return on investment.

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    Progent's certified security consultants can perform NodeZero-based threat assessments to make sure your security monitoring and protection systems and policies are properly configured and effective.

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    Progent's Microsoft-certified SharePoint consultants can provide affordable remote and on-premises consulting expertise, application development, and troubleshooting services for organizations of any size who intend to upgrade to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.

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    • Catalyst 8500 Network Engineer
    ISR 900 router Remote Technical Support

    Cisco offers an extensive array of routers that includes appliances built to provide the protection, performance, and reliability demanded by customers from small businesses to global enterprises. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved reliability and system uptime. Progent can show you how to choose and configure Cisco routers to establish a solid foundation for your IT system and to make it economical to grow as you add new users, open new offices, deploy new services, extend your network to customers and partners, and manage a more mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS platform, including Cisco's 800 family of small business routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Routers.

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    Progent has two decades of experience assisting small and medium-size businesses to plan, deploy, tune, administer, and troubleshoot computer networks that incorporate telecommuters.

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    • Windows 2012 Professional
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    The sophistication and integration demands of Microsoft Windows Servers requires an IT consulting firm with hands-on expertise and broad knowledge in planning and building cohesive, end-to-end network technology solutions. The experience of Progent's Microsoft-certified experts, which averages over 10 years supporting Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your strategic objectives. Progent's consulting support can assist you with planning, installing, managing, and troubleshooting Windows Server solutions that increase the business value of your IT network. Progent's consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.

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    Progent has two decades of experience helping small and medium-size businesses to design, implement, tune, manage, and troubleshoot IT networks that support a remote workforce.

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  • Microsoft Dynamics GP ERP Integration Support and Help Dynamics GP Great Plains Accounting
  • Microsoft Experts SCSM 2016 Troubleshooting 24/7 Microsoft Certified Expert System Center 2016 Amazon AWS Integration IT Services
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  • Microsoft Intune Network Consulting Company Network Consulting VMware Workspace ONE Endpoint Management
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    Progent can show you how to plan and execute a smooth migration to Dynamics GP/Great Plains so that you retain your data, improve your protection, enhance your analytics, take full advantage of Microsoft Office integration, and reduce business interruption by creating and executing a smart migration plan. Progent can also help educate new Microsoft Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can improve your financial reports and management analytics by providing Crystal Reports consulting, FRx assistance, and Microsoft Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to produce specialized line-of-business applications and eCommerce programs that work seamlessly with Microsoft Dynamics GP.

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    • Cisco Router Networking Companies
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    Progent's Cisco certified networking consultants have extensive experience assisting Internet Service Providers to architect, deploy, administer, optimize, and troubleshoot high-availability, extensible connectivity solutions appropriate for shared public networks.

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  • Microsoft Outlook for Mac Remote Support Services Microsoft VBA for Mac Technology Consulting Services
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  • Microsoft Proxy Server On-site Technical Support Microsoft Proxy Server Computer Consultants
  • Microsoft SharePoint 2013 Network Consultants Charlotte, Mecklenburg County SharePoint Integration Charlotte North Carolina
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  • Online Help Altaro VM Backup Boot from Backup IT Consultants Altaro VM Backup Cloud Management

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    24/7/365 ProSight VM Hosting Technology Professional

    Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size organization's production servers in an environment that delivers the highest level of dependability and scalability and is also easy to migrate to any data center. ProSight Virtual Hosting services are built on mature virtualization architectures that allow small businesses with mixed- platform environments to economize significantly on the costs of capital investments, infrastructure support, and network management while achieving enterprise-class fault tolerance and an unmatched degree of vendor flexibility.

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    • Dynamics GP/Great Plains Information Technology Consulting
    Great Plains IT Consultants

    Dynamics GP 2010 accounting software is a full-featured business management and analytics solution that integrates information and operations throughout your company, communicates easily with other solutions, and connects employees, clients and vendors regardless of time or place. Designed for small to mid-size businesses, Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide functionality for financials, analytics and reporting, project management, inventory and order control, eCommerce, human resource management, customer relationship management, field force automation, manufacturing, retail, and web-based business services. Progent can help you install and manage a robust, protected server and network infrastructure to support Microsoft Great Plains, and can provide experienced Great Plains professionals to help your business benefit from the full power of Dynamics GP/Great Plains 2010.

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    Duo Identity Verification Support

    Progent's Duo services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices.

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    24-Hour ProSight certificate expiration management Consultant

    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it.

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  • Router Training Immediate Windows One-On-One Training
  • SCCM 2016 Intune Integration Integration Support 24x7x365 Network Engineer SCCM 2016 Planning

    • SCCM 2007 Asset Inventory Remote Support Services
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    Progent can assist your business to maintain Microsoft System Center 2007 Configuration Manager to streamline operations, improve security and compliance, and increase productivity by ensuring that critical applications stay up to date, tracking product licenses, and reporting usage patterns to help you make informed purchasing choices. Once your organization is ready to upgrade your SCCM 2007 change management ecosystem, Progent can help you to plan and implement an efficient migration to System Center 2012 Configuration Manager.

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    Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's consulting experts under your own service brand as a transparent extension of your network services team.

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    • Server patch management Technology Professional
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    Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your servers, peripherals {like printers and scanners, network appliances such as routers and Wi-Fi access points, and Internet-of-Things devices like alarms and health monitors.

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    Progent's Duo services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other personal devices.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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  • Top Rated Microsoft Denali Support Outsourcing 24 Hour Remote Support Services SQL Server 2012 AlwaysOn
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    • Lync Server 2013 and Active Directory Professional
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    Lync 2013, rebranded Skype for Business, allows businesses of all sizes to build a centrally managed and protected communications ecosystem that permits a BYOD computing style with instant messaging, presence, web meetings with application sharing and whiteboard, as well as IP and PSTN calling enabled for a wide range of desktop and mobile clients. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can help you to assess the advantages of Lync 2013, create an in-house, cloud-based (with Microsoft Lync Online) or mixed topology suitable for your present and future plans, deploy Lync Server 2013 in a way that expedites your return on investment, and provide live webinar and onsite training to your IT staff and users. Progent offers expertise in key components of a Lync 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync Server 2013 with key Microsoft Office and Microsoft 365 applications including Outlook clients and PowerPoint.

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  • Windows Server 2016 Cloud Witness Specialist Microsoft Certified Partner Windows Server 2016 upgrade Consultants
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    Progent's ransomware consultants can help you to evaluate your ransomware vulnerability, monitor and guard your network, assist with negotiating a settlement with a threat actor, and rebuild an information system damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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    • Small Business Server Troubleshoot Expert
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    Progent's Microsoft and Cisco premier network engineers offer advanced help with a wide range of technologies and can deliver that expertise remotely anywhere in the U.S. or onsite in select cities across the country and anywhere in California. Progent provides online help for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that incorporate a combination of Microsoft and UNIX-based platforms. Progent also can provide access to the expertise of Cisco CCIE infrastructure specialists for the toughest network problems, as well as the the support of CISA and CISSP-qualified security consultants to assist with complex security planning and problem solving. Progent has provided online troubleshooting to companies in all 50 states in the U.S.
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