Fast Remote Technical Support for Charlotte North Carolina Computer Networks
Immediate Remote Consulting for Charlotte SystemsFor organizations in Charlotte North Carolina, Progent offers remote help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging networking problems, as well as the services of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional value because they have the practical experience and have access to the sophisticated tools necessary to solve the majority of information system issues rapidly. This lowers direct costs since solutions use up minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support know-how is especially helpful in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike typical online service companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for billing prevent scenarios where speedy. minor solutions somehow turn into large tabs. Progent's skill at dealing with problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized tools and field-tested methodologies that ensure the maximum level of efficiency for online help and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's online support team to connect to your network without breaching corporate security.

Progent's sophisticated technical support database system keeps extensive records of the service that Progent's clients have received. Progent's team engineers have access to the history of all help rendered to each client by any engineer. This archive of problems and responses is structured as a quickly searchable support database that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft open up additional extensive support databases and permit fast response from vendors' in-house support staff with the result that Progent's online consulting experts can determine optimal solutions promptly.

Remote support services provided by Progent to companies in Charlotte North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all critical aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete major projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk consulting services can assist you in building an effective new Help Desk Call Center or improving your existing one, selecting or customizing Call Center software products to meet the unique demands of your corporation, or providing temporary online personnel to work with your existing Help Desk resources to deal with unusually busy scenarios like software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of experienced information technology experts gives your customers in Charlotte North Carolina fast access to a dependable technical support resource with years of experience offering telephone-based consulting and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a significant driver of business success, and Progent's intent is to fix and not merely document technical problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers remote professional consulting expertise and training in special application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, customization, and education services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Charlotte North Carolina remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your environment so that your network support is proactive and automated. By anticipating possible trouble spots before they cause full-scale emergencies, remote monitoring can head off inconvenient and expensive service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that support a combination of platforms.
How Your Charlotte Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Charlotte North Carolina, Progent's online computer support engineers are ready to deliver effective and economical IT help the instant your company requires it. More than 15 years of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Charlotte office relies on a local independent support technician or employs a full time IT staff that can deal with common network problems, Progentís Microsoft certified engineers can offer an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to address sudden system emergencies or especially tough integration projects.

Details of Progent's Online Computer Services for Charlotte North Carolina
Progent's phone help, remote troubleshooting, system security expertise, and system administration services give businesses in Charlotte North Carolina the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's experts can provide your office world class IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT background, refined support tools, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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    Progent's pricing policy is to charge for remote support and on-site help by the minute. As a result, you owe only for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services provided during regular working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's small granularity avoids large invoices for fast repairs so you won't be tempted to allow simple problems to stay unaddressed.

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    Progentís IT outsourcing services provide affordable computer support for mid-size corporations. Whether it involves planning network infrastructure, setting up an internal Help Desk or outsourcing a one, deploying a new email system, monitoring your network, or building an on-line business solution, outsourcing your IT technical services can smooth out costs and minimize uncertainties, allowing IT service expenses to grow in a more moderate and manageable fashion than is feasible by amassing a large, knowledgeable in-house network support organization. Progentís Outsourcing White Paper and flyers explain how Progent can help you create a protected and highly available network architecture for your critical Windows-powered applications such as Windows 2008, Exchange Server 2007, and SQL Server 2008.

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    Progent can provide the services of a CRISC-certified risk management expert to assist you to plan and implement an enterprise risk management solution based on best practices promoted by CRISC and crafted to align with your company's risk appetite, business objectives, and IT budget.

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    Configuration Manager 2016 automates application and device provisioning and updating, streamlines security and compliance settings control, keeps track of network assets, protects against corporate data leakage, provides health reporting, allows secure self service, and offers a single point of control for managing multi-operating system ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can help your organization with any facet of planning, implementing, using and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.

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    Microsoft Office Communications Server delivers IM and presence as part of an extensible, enterprise-grade package offering advanced security, seamless integration with additional Microsoft products, an expandable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Communications Server offers lower costs and improved business efficiencies, enhanced worker productivity, and stronger IP security. Microsoft Office Communications Server 2007 has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications consultants can provide remote and onsite configuration support and troubleshooting help for your Office Communications Server 2007 deployment and can assist you to assess the advantages of migrating to Microsoft's Skype for Business. Progent can also assist you to design and implement a smooth upgrade that will add significant strategic value to your information network

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