Fast and Affordable Online Technical Support for Charlotte Networks
Immediate Online Technical Support for Charlotte NetworksFor businesses located in Charlotte or anywhere in North Carolina, Progent offers online support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support experts provide exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to solve the majority of information system problems rapidly. This lowers direct expenses because service calls require fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your location. Your company benefits additionally in incidental expenses by reducing or avoiding network outages and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online technical support experience is especially valuable for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you receive. Unlike many online service firms, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid situations where quick fixes manage to turn into substantial tabs. Progent's penchant for dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and proven processes that permit the highest level of effectiveness for online engineering help and repair for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to interface to your company's computer system remotely without violating system security.

Progent's advanced customer support reporting system includes extensive documentation for all support that Progent's clients have received. Progent's staff service personnel have access to the specifics of assistance rendered to every client by every Progent engineer. This database of trouble tickets and fixes is stored as a conveniently exploitable internal knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft make available other massive support databases and allow quick response from manufacturers' in-house engineering staff so Progent's online service specialists are able to arrive at optimal solutions promptly.

Remote support services provided by Progent to companies in Charlotte and anywhere in the state of North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Services
    Progent's Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing services are intended for companies who lack the resources to assemble and manage an internal Help Desk Call Center but who require fast access to an effective Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a transparent reinforcement of your existing Helpdesk organization. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve the toughest network challenges, or be ready in overflow instances when your other resources are too busy.

    Progent's Help Desk Call Center team of seasoned information technology experts gives your customers in Charlotte or anywhere in the state of North Carolina quick assistance from an efficient support resource with extensive experience delivering telephone-based help and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a crucial enabler of company success, and Progent's intent is to resolve instead of simply report IT problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Group provides online advanced engineering support and education in specific business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Charlotte, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By detecting looming trouble spots before they result in network outages, automated monitoring can ward off stressful and expensive network crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that incorporate multiple platforms.
How Your Charlotte Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Charlotte or anywhere in the state of North Carolina, Progent's online network support specialists can provide professional and cost-effective system help the moment your business needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair network problems rapidly while eliminating the expense and lost time that comes with on-site service calls.

Even if your Charlotte company works with a regular freelance support technician or employs a full time organization that know how to handle typical network problems, Progentís Microsoft certified engineers can still provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to deal with sudden network crises or especially challenging integration projects.

Features of Progent's Online Computer Support for Charlotte
Progent's online support, remote repair, system security consulting, and network management services give offices in Charlotte or anywhere in the state of North Carolina unparalleled leverage for your support investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk Call Center services and system management, Progent's experts can provide your business world class IT support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT knowledge, refined support software, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Full Line of Servers
    Progent offers world-class support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you are charged only for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to each customer. The discipline of documenting and organizing service activity results in more efficient support and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.