Fast Online Support for Charlotte North Carolina Information Networks
For businesses located in Charlotte North Carolina, Progent provides remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.
Progent's online technical support engineers offer excellent value due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve most information system issues rapidly. Efficient support reduces immediate expenses since solutions accumulate minimal chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in incidental expenses by reducing or eliminating network outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support experience is particularly valuable in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's pricing model for online support is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you owe only for the support that you actually get. Unlike typical online support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor solutions manage to end up as major invoices. Progent's penchant for disposing of problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized tools and field-proven methodologies that ensure the highest degree of efficiency for online technical support and repair for information networks of all sizes. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's remote service group to link to your network without violating system security.
Progent's proven service database system stores comprehensive documentation for the service that Progent's clients have been provided. Progent's staff service personnel have access to the records of all help rendered to every Progent client by any Progent engineer. This archive of issues and resolutions is organized as a quickly searchable internal database that allows Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts can arrive at the best solutions quickly.
Online services offered by Progent to businesses in Charlotte North Carolina include:
Authorized Windows Experts
Progent's Microsoft-certified online support experts can provide computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a wide range of platform support services including Microsoft Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting services, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable PC desktop services to assist your company to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and upgrade consulting and Windows 10 integration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and validates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve the most challenging challenges surrounding network infrastructure design, integration, administration, protection, and troubleshooting. CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or locating program updates. Cisco CCIEs provide exceptional value since their depth of experience allows them to resolve problems rapidly. In many instances, less seasoned consultants can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network by means of the latest remote troubleshooting tools in order to provide quick, secure, and affordable analysis and remediation.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity devices by providing consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions that can strengthen the safety of your Windows, Apple macOS and OS X, or Linux environment against attacks or help you to clean up rapidly following a serious breach. Security solutions available from Progent cover in depth information security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile communication; guarding your email infrastructure from spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine physical IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Microsoft 365 integration solutions with on-prem installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can generate reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online support services to cover a wide spectrum of computer technologies including system architecture, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and fast recovery of important files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information network. Besides optimizing the security and reliability of your IT network, Progent's software/firmware update management services allow your IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a protected online account and enter your password you are asked to verify your identity on a device that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be used as this added means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. For details about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time and in-depth reporting tools designed to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so any potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows clients to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Charlotte Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, selecting or enhancing Call Center application software to meet the unique demands of your company, or adding occasional phone support personnel to reinforce your internal Call Center resources to deal with unusually busy events like software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center team of veteran network consultants gives your workers in Charlotte North Carolina quick communication with a large support resource with extensive experience delivering phone consulting and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a solid contributor to company performance, and Progent's intent is to fix rather than just annotate network problems.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply phone-based and in-depth engineering support and education in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn more information concerning Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Charlotte North Carolina remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By exposing potential problems before they evolve into downtime, proactive monitoring can minimize disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that support a variety of OS platforms.
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Charlotte North Carolina, Progent's online computer support specialists are ready to deliver professional and economical system support the instant your company requires it. More than 20 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve IT problems quickly while avoiding the expense and lost time that comes with in-person support calls.
Even if your Charlotte business relies on a regular freelance consultant or employs an in-house organization that know how to deal with day-to-day network problems, Progent's Microsoft certified engineers can still offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to solve sudden system emergencies or particularly complex integration problems.
Features of Progent's Remote Network Services for Charlotte North Carolina
Progent's phone help, Internet-based repair, network security consulting, and network administration services give offices in Charlotte North Carolina unparalleled leverage for your support investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's experts can deliver your business world class IT support while permitting you to avoid the expense and administration overhead of running a large internal IT staff. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Charlotte North Carolina and is also ideal for networks in more remote areas that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide range of Microsoft support tools, service databases, and on-going training.
- By the Minute Billing to Reduce Costs
Progent provides online support on a by-the-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for online support and imposes no periodic subscription fee for support services delivered during normal business hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to on-staff professionals who have experience in designing, implementing, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting services include system integration, Microsoft Exchange Server consulting, system security design, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting support in specific application areas. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Development
MySQL Database Administration and Application Programming
Apple Mac Support
Amazon Marketplace Web Service Software Integration
By providing a full service centralized resource for IT generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that match the special needs of your company.
- Advanced Remote Connectivity Tools
Protected online connectivity allows Progent's support professionals to observe precisely what your users see. This makes it easier to produce quick fixes to issues that might otherwise require an expensive onsite visit. Cutting-edge online access software and experienced technicians combine to allow Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite support and remote system analysis.
- Support for Mainstream VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Service for High Network Uptime
For offices with vital applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained organizations whose workers need immediate recourse to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical experience, refined support tools, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Network Help from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, in the trenches of IT service, performing a broad range of IT projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested methods for using computer knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you are charged only for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be forced to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces little competition. Businesses who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide 24x7 network tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your information network from stressful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.