Immediate Online Help for Charlotte North Carolina IT Networks
Urgent Remote Help for Charlotte SystemsFor businesses located in Charlotte North Carolina, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to solve most information system problems rapidly. This lowers immediate costs since solutions require fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with incidental costs by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced online technical support know-how is especially helpful for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike typical online service organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from situations where speedy. minor repairs manage to end up as major invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and proven processes which promote the highest level of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to communicate with your company's computer system without violating system security.

Progent's sophisticated customer support database application stores extensive documentation of all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of support rendered to every customer by any Progent engineer. This archive of trouble tickets and repairs is stored as a conveniently exploitable proprietary knowledge base that allows Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and permit priority response from manufacturers' internal support staff with the result that Progent's online consulting specialists can arrive at the most efficient solutions in the least time.

Remote services available from Progent to businesses in Charlotte North Carolina include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk staff of experienced information technology professionals provides your computer users in Charlotte North Carolina immediate contact with a reliable support group with extensive background offering phone support and online diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a crucial contributor to business performance, and Progent's goal is to solve rather than just track IT issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Team can supply remote advanced engineering expertise and education in special business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Charlotte North Carolina remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so your IT maintenance is proactive rather than reactive. By spotting looming problems before they result in full-scale emergencies, remote monitoring can ward off disruptive and costly network crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by a variety of OS platforms.
How Your Charlotte Company Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent. For offices and startups in Charlotte North Carolina, Progent's phone-based computer support specialists are ready to provide professional and affordable IT help the moment your company has to have it. More than 15 years of delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve network problems rapidly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Charlotte office works with a regular freelance consultant or maintains an in-house IT staff that can handle typical computer problems, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote extension of your local resources for situations when your usual service personnel either lack the time or the expertise to deal with unexpected system emergencies or especially complex integration problems.

Features of Progent's Online Network Services for Charlotte North Carolina
Progent's online support, remote troubleshooting, network security consulting, and system management services give companies in Charlotte North Carolina unparalleled leverage for your support investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT experience, fine tuned remote support tools, and understanding of corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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    Progent's Microsoft certified engineers offers remote and on-premises support expertise to assist your company to administer, maintain, and repair PCs based on Microsoft Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, data and identity protection, disaster recovery, online connectivity, smartphone and tablet management, Wi-Fi network design, and remote system monitoring.

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    • ISA Server Consult
    Microsoft ISA Server Network Engineer

    Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds creating Microsoft-based security designs for IT networks with many sites, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size company design and deploy a configuration of ISA Server 2004 that supports your IT protection requirements without limiting your network.

  • Signature-matching Virus Protection Consulting Services ProSight Phishing Defense Consultants

    • Dynamics GP Analytical Accounting Consultants
    Design Firms Dynamics GP Enterprise Reporting

    Dynamics GP/Great Plains software includes analytics and reporting capabilities that allow you to track all business processes, revenues and expenses, and sales patterns with integrated drill-down, query, and reporting functions. Progent's Dynamics GP reporting consulting expertise can help you create reports that allow you to analyze your business more thoroughly, converting uncooked data into valuable business information. Progent is able to enhance your reporting and business analysis by providing Crystal Reports consulting, FRx support, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and programming experience with VBasic, XML and other development environments in order to offer specialized line-of-business application development and eCommerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains.

  • SonicWall TZ500 Firewall Security Firms SonicWall TZ Firewall Network Consultants
  • Symantec VPN Technology Consulting Services Security Certification Symantec Firewall

    • Integration wireless IP phones and CUCM
    24/7 CCNP Expert Certified Wi-Fi VoIP phone integration Technical Support

    Progent's Cisco Wi-Fi IP phone configuration experts can provide remote and onsite support to help your organization build and maintain a Cisco Wi-Fi VoIP phone deployment by providing services that can range from debugging the set up of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.

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    • Consulting GIAC Security and Compliance Test
    Engineer GIAC Security and Compliance Test

    GIAC (Global Information Assurance Certification) was established in 1999 to certify the skill of computer security professionals. GIAC accreditations are recognized by businesses and government organizations all over the world including and the United States NSA. Progent's GIAC-certified information assurance consultants offer expertise with any of the security disciplines covered within GIAC accreditation including auditing infrastructure vulnerability, security incident management and response, intrusion detection, web-based services security and security information and event management (SIEM) solutions.

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    • Automatic Fail-over Consulting
    CCIE Certified Automatic Failover Engineer

    Progent’s high availability interoffice connectivity and 24x7 system infrastructure consultants can help small organizations create non-stop Interoffice connectivity via fully redundant networks with automatic failover. Progent’s Cisco Certified Internetwork Experts can plan and deploy fault tolerant Inter-office networks based on zero-downtime EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over can provide affordable non-stop interoffice networking.

  • Top Ranked Microsoft Certified Partner Azure hybrid cloud solutions Specialists Urgent Microsoft Azure hybrid cloud solutions Consult
  • Top Rated Consultant ProSight Managed IT Services for Small Businesses Technology Professional Network Management Outsourcing for Small Businesses
  • UNIX Consultants UNIX Consultant

    • VPN Security Protect
    24-7 Network Intrusion Penetration Testing Fortinet

    Progent provides small and mid-size organizations expert support for Intrusion Protection products and IPsec VPN solutions from leading firewall and Virtual Private Network security companies including WatchGuard, Juniper Networks, and Symantec. Progent can help you create a detailed security plan and select appropriate products from multiple suppliers to support your security objectives while staying within your spending restraints.

  • Urgent Microsoft Expert Microsoft Windows 10 Consult Urgent Microsoft Windows 10 Migration Configuration
  • Urgent Technology Consulting iPhone macOS and OS X Setup and Support
  • Virtual Server Private Cloud Hosting Professional After Hours Private Cloud Integration Engineers
  • Virtual Windows Application Delivery Consulting Services 24x7 Citrix XenApp Windows Application Delivery Consulting

    • NetApp Disaster Recovery Consultants
    NetApp MetroCluster Troubleshooting Specialist

    NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering with replication to deliver fast, zero RPO disaster recovery between datacenters located up to 185 miles (300km) away from one another. Progent's roster of seasoned IT consultants can help you to plan, deploy, manage, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that meets your functional needs and IT budget. Progent can make sure you follow leading practices for configuring your MetroCluster solution by delivering help with procedures like assigning disk pools, determining aggregate layout, setting up volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your peered clusters, and verifying your disaster recovery solution to verify compliance with industry standards and government requirements.

  • Walnut Creek, CA Immediate Network Engineer Telecommuter Job Contract Job Microsoft Consulting Concord California
  • Wi-Fi Security Consultant Immediate Network Engineer Small Business WiFi
  • Windows 2003 Computer Consulting Microsoft Certified Partner Windows 2003 Server Network Consultants
  • Windows SBS Support and Setup 24-7 Setup and Support Microsoft Small Business Server
  • Charlotte, North Carolina Small Business Specialist
  • Windows and UNIX Consultancy Windows and Solaris Technical Support Services
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