Fast and Affordable Online Troubleshooting for Charlotte North Carolina IT Networks
Fast Remote Support for Charlotte SystemsFor companies in Charlotte North Carolina, Progent provides online technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex networking issues, as well as the services of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.

Progent's remote support engineers offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced tools required to solve the majority of information system problems quickly. Efficient support lowers immediate costs because solutions require fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company benefits even more in incidental expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support experience is particularly important for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the services that you actually get. In contrast to many online support firms, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with situations where fast fixes manage to turn into big invoices. Progent's penchant for dealing with technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-proven methodologies which permit the maximum degree of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's remote service group to connect to your network remotely without violating corporate security.

Progent's powerful service reporting application maintains comprehensive histories of all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of assistance rendered to every Progent customer by every Progent consultant. This history of anomalies and solutions is organized as a conveniently retrievable proprietary knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's online service experts can come up with optimal resolutions quickly.

Remote technical support services available from Progent to companies in Charlotte North Carolina include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup technology vendors to create ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable transparent backup and fast restoration of critical files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. Besides maximizing the security and functionality of your computer network, Progent's patch management services permit your in-house IT staff to concentrate on more strategic projects and activities that derive the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices. Using 2FA, when you log into a protected application and give your password you are requested to verify who you are via a device that only you have and that is accessed using a different network channel. A broad range of devices can be used as this second form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may register several validation devices. For more information about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized control and world-class security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you�re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk consulting expertise can guide you in building an effective new Help Desk or enhancing your current organization, selecting or customizing Call Center software to address the unique needs of your business, or providing temporary phone support staff to work with your existing Help Desk group during high-demand situations such as software migrations, major updates, or rolling out new applications.

    Progent's Call Center staff of seasoned network consultants gives your computer users in Charlotte North Carolina quick assistance from a large technical support resource with substantial background delivering telephone-based support and remote repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a key driver of company productivity, and Progent's policy is to fix instead of just annotate network problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group can supply online and in-depth consulting expertise and training in specific application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For more about Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, expand or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Charlotte North Carolina remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can customize Operations Manager to fit your environment so that your computer maintenance is proactive and automated. By spotting possible problems before they expand into crashes, proactive monitoring can avoid disruptive and costly information system failures. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support a combination of OS platforms.
How Your Charlotte Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Charlotte North Carolina, Progent's online network support specialists are ready to provide professional and affordable system help the instant your business needs it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Charlotte organization has a local freelance consultant or employs an in-house organization that know how to handle day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to solve sudden system crises or particularly tough integration projects.

Advantages of Progent's Network Help for Companies in Charlotte North Carolina
Progent's online technical help services allow your Charlotte business to realize the benefits of timely, enterprise-class network support without the cost of maintaining a full-time IT staff. Your information system will derive added business value by becoming increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    With most offices in Charlotte North Carolina, nearby computer support resources, whether made up of outside consultants or an internal maintenance staff, can solve typical technical issues. On the other hand, serious problems may spring up when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your onsite service people. In these instances, Progent's on-call service experts give you an easy, fast, and affordable solution to augment your regular help and to pass on valuable information to increase your ability to resolve downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller companies commonly depend on individual freelance service providers. Although independent service people carry smaller overhead than larger support organizations and can often charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the absence of fallback help may force your business to go without assistance during an IT crisis. As your network expands, network downtime and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup service expertise to insure your network remains up and running.

  • Build a Solid Foundation for Seamless Growth
    Businesses often begin with an information architecture created on a modest budget. Without a robust framework, slap-dash fixes often get thrown on top of a weak foundation. As a network grows, reliability and expandability problems can hinder the productivity of the business. Such poorly built environments require proper analysis, smart strategic planning, and broad-based technical expertise to upgrade to a network infrastructure able to provide the stable foundation to handle vital business requirements and ease downstream expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller organizations require guidance and technical training to negotiate an ever more complex maze of product options available for accelerating business success and improving productivity. They hardly need a computer engineer who is trying to resell a certain vendor's products. Network consulting and product sales can result in a situation where the proposed solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match technical consulting with the best needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, in the trenches of IT service, performing a broad variety of IT projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This guarantees that you get not just world-class technical capability, but also a consultant with proven methods for using technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you are billed only for received services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has little competition. Businesses who utilize familiar independent consultants or who maintain internal support personnel benefit when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



An index of content::

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    Microsoft ISA 2006 is a comprehensive edge gateway that offers a fully integrated application layer firewall, VPN, and web caching solution for securing the Internet-facing applications of any sized business against a broad range of attacks. Progent's certified ISA Server 2006 support professionals can help you plan, cost-justify, pilot, implement, customize and manage the any edition of ISA Server 2006 on your information system.

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    Progent provides small and mid-size organizations professional consulting for Intrusion Protection products and IPsec VPN products from major firewall and Virtual Private Network security companies such as WatchGuard, Juniper, and SonicWall. Progent can show you how to create a detailed security plan and choose the right technologies from multiple suppliers to support your security objectives while sticking within your spending limits.

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    Support Active Directory Admin Center

    Progent’s consultants can help you to design and implement a smooth migration from onsite Active Directory to cloud-based Azure AD or to a hybrid solution that deploys Azure AD DS and AD Connect to centralize identity and access services for both on-premises and cloud assets.

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    Microsoft Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Exchange Server 2010 and introduces powerful new features plus a redesigned structure. These improvements favorably impact key facets of IT such as ease of administration, high availability (HA), security, cost of ownership, collaboration, scalability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the potential business benefits of migrating to Exchange 2013, design an efficient test and rollout plan, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing online support and management services for Exchange 2013.

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    CompTIA Server+ Information Technology Consulting Group

    Progent provides customers access to engineers who have earned some of the IT industry's most prized certifications. Progent thinks that clients have the right to know that their computer support providers have formal testing plus broad practical experience so that Progent's clients can use Progent's support with confidence. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts brings privileges for significantly superior vendor assistance than is available to uncertified service providers, allowing Progent to deliver customers a higher class of computer support. In other cases, recognized certifications such as CISA or ISSAP for IT security can help enterprise customers to demonstrate compliance with regulatory demands by engaging the services of recognized industry professionals.

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    Forefront Threat Management Gateway is based on the proven security capabilities of ISA Server 2006 and provides a centrally administered Internet gateway that acts as a single-server solution for an array of security features including an application layer and network layer firewall, URL filtering, malware inspection, IPS, application proxy, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security reporting capabilities, permits custom reports generated by Microsoft SQL Server, works with Active Directory to simplify authentication, and can be operated as a virtual server to lower expenses and improve availability. Progent's Microsoft consultants can assist your company to plan and execute test and production implementations; integrate Microsoft Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent can also assist you to migrate economically to Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.

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