Fast Remote Technical Support for Charlotte North Carolina Computer Networks
For organizations in Charlotte North Carolina, Progent offers remote help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve challenging networking problems, as well as the services of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.
Progent's online technical support experts provide exceptional value because they have the practical experience and have access to the sophisticated tools necessary to solve the majority of information system issues rapidly. This lowers direct costs since solutions use up minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support know-how is especially helpful in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike typical online service companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for billing prevent scenarios where speedy. minor solutions somehow turn into large tabs. Progent's skill at dealing with problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized tools and field-tested methodologies that ensure the maximum level of efficiency for online help and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's online support team to connect to your network without breaching corporate security.
Progent's sophisticated technical support database system keeps extensive records of the service that Progent's clients have received. Progent's team engineers have access to the history of all help rendered to each client by any engineer. This archive of problems and responses is structured as a quickly searchable support database that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft open up additional extensive support databases and permit fast response from vendors' in-house support staff with the result that Progent's online consulting experts can determine optimal solutions promptly.
Remote support services provided by Progent to companies in Charlotte North Carolina include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service professionals offer computer system repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration expertise, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable PC desktop support services to assist your business to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for networking consultants, and certifies a person's networking skills at the expert level. CCIEs know how to deal with the most difficult challenges encountered in network infrastructure planning, installation, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or locating software patches. CCIEs provide exceptional value since their broad expertise permits them to fix problems rapidly. In many instances, less qualified service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE engineers can tie into your computer system by means of state-of-the-art remote troubleshooting tools to provide fast, safe, and economical diagnosis and repair.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina
Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of networking products by delivering consulting services that include:
CISM and CISSP Premier System Security Professionals
Progent's accredited CISM and CISSP security and compliance consultants offer a range of security solutions to strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recuperate rapidly after a serious penetration. Security services available from Progent include: comprehensive information security and compliance audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious attacks; configuring firewalls; designing secure mechanisms for off-site and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support services to help organizations of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent runbook for recovering services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to cover a broad spectrum of computer technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that incorporate Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's group-based approach to solving technical problems enables quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency online assistance resolving problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all critical aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete major projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Charlotte Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progent's Help Desk consulting services can assist you in building an effective new Help Desk Call Center or improving your existing one, selecting or customizing Call Center software products to meet the unique demands of your corporation, or providing temporary online personnel to work with your existing Help Desk resources to deal with unusually busy scenarios like software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced information technology experts gives your customers in Charlotte North Carolina fast access to a dependable technical support resource with years of experience offering telephone-based consulting and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a significant driver of business success, and Progent's intent is to fix and not merely document technical problems.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers remote professional consulting expertise and training in special application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, customization, and education services, go to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Charlotte North Carolina remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your environment so that your network support is proactive and automated. By anticipating possible trouble spots before they cause full-scale emergencies, remote monitoring can head off inconvenient and expensive service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that support a combination of platforms.
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Charlotte North Carolina, Progent's online computer support engineers are ready to deliver effective and economical IT help the instant your company requires it. More than 15 years of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Charlotte office relies on a local independent support technician or employs a full time IT staff that can deal with common network problems, Progentís Microsoft certified engineers can offer an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to address sudden system emergencies or especially tough integration projects.
Details of Progent's Online Computer Services for Charlotte North Carolina
Progent's phone help, remote troubleshooting, system security expertise, and system administration services give businesses in Charlotte North Carolina the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's experts can provide your office world class IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to companies in Charlotte North Carolina and is also ideal for customers in geographic areas that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide array of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides online support on a by-the-minute basis, so you are charged only for the support you receive. Progent asks for no minimum charge for phone help and requires no ongoing subscription fee for support services provided during normal working hours. This keeps you from facing big bills for routine fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco offers access to authorized professionals who have skill in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting offerings include technology integration, MS Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting support for critical business applications. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
MS Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management Support and Application Design
Apple Mac Support
Amazon Marketplace Web Service Application Development
By offering a full service one-stop resource for network generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive IT solutions that align with the special needs of your business.
- Sophisticated Online Connectivity Software
Protected online connectivity permits Progent's service experts to see exactly what your users see. This makes it possible to produce fast fixes to issues that might otherwise demand an expensive personal visit. Effective online access tools and expert engineers together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online support and remote system tracking.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-conscious businesses whose workers need immediate access to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT background, refined support tools, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 R2 expertise, Windows 2003 maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and in-person visits by the minute. Consequently, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during regular business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by every staff member to every client. The discipline of documenting and organizing service records allows more effective service and avoids a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 system tracking services based on MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.