Immediate Online Help for Charlotte North Carolina IT Networks
For businesses located in Charlotte North Carolina, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote support experts provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to solve most information system problems rapidly. This lowers immediate costs since solutions require fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with incidental costs by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced online technical support know-how is especially helpful for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike typical online service organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from situations where speedy. minor repairs manage to end up as major invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and proven processes which promote the highest level of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to communicate with your company's computer system without violating system security.
Progent's sophisticated customer support database application stores extensive documentation of all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of support rendered to every customer by any Progent engineer. This archive of trouble tickets and repairs is stored as a conveniently exploitable proprietary knowledge base that allows Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and permit priority response from manufacturers' internal support staff with the result that Progent's online consulting specialists can arrive at the most efficient solutions in the least time.
Remote services available from Progent to businesses in Charlotte North Carolina include:
Authorized MS Windows Support
Progent's Microsoft-premier remote support experts offer computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop services to assist your business to deploy, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network engineers, and indicates a person's technical skills at the expert level. CCIEs know how to resolve even the most stubborn issues occurring in network planning, deployment, management, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs provide exceptional value since their depth of expertise permits them to fix problems rapidly. In typical instances, less seasoned consultants can wrestle for hours or days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system by means of the latest on-line troubleshooting technology to perform efficient, secure, and affordable analysis and repair.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of networking appliances by delivering consulting services that include:
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security services to improve the safety of your Windows, Apple macOS and OS X, or Linux environment against assaults or help you to clean up quickly after a serious penetration. Security support services offered by Progent include: comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; integrating firewalls; establishing safe architectures for remote and mobile communication; defending your email system against spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help businesses of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine local resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a wide array of computer technologies such as system infrastructure, email solutions, network and process security, plus UNIX and Windows integration. For server hardware economization and easy administration in networks that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Charlotte Company Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most issues.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk staff of experienced information technology professionals provides your computer users in Charlotte North Carolina immediate contact with a reliable support group with extensive background offering phone support and online diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a crucial contributor to business performance, and Progent's goal is to solve rather than just track IT issues.
- Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Team can supply remote advanced engineering expertise and education in special business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Charlotte North Carolina remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so your IT maintenance is proactive rather than reactive. By spotting looming problems before they result in full-scale emergencies, remote monitoring can ward off disruptive and costly network crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by a variety of OS platforms.
To contact Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For offices and startups in Charlotte North Carolina, Progent's phone-based computer support specialists are ready to provide professional and affordable IT help the moment your company has to have it. More than 15 years of delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve network problems rapidly while avoiding the cost and lost time that comes with in-person support calls.
Even if your Charlotte office works with a regular freelance consultant or maintains an in-house IT staff that can handle typical computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote extension of your local resources for situations when your usual service personnel either lack the time or the expertise to deal with unexpected system emergencies or especially complex integration problems.
Features of Progent's Online Network Services for Charlotte North Carolina
Progent's online support, remote troubleshooting, network security consulting, and system management services give companies in Charlotte North Carolina unparalleled leverage for your support investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Charlotte North Carolina and is also ideal for networks in geographic areas that lack consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad selection of Microsoft support tools, service databases, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a minute-by-minute basis, so you are billed only for the services you receive. Progent requires no minimum fee for online service and requires no monthly subscription fee for support services provided during regular working hours. This saves you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers the services of on-staff professionals who have experience in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support offerings include system integration, Microsoft Exchange Server expertise, network security planning, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting support for critical application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Training
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Software Programming
MySQL Management and Software Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to deliver fast, affordable, and thorough IT solutions that address the unique needs of your company.
- Sophisticated Online Connectivity Tools
Protected online access permits Progent's support experts to see precisely what your users see. This makes it easier to produce fast fixes to issues that could otherwise demand a costly onsite visit. Cutting-edge remote connectivity software and experienced engineers combine to enable Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite support and remote system analysis.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Service for High Network Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-constrained organizations whose workers need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT experience, fine tuned remote support tools, and understanding of corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 migration, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits by the minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be forced to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service firms who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation sent by every staff member to each customer. The practice of detailing and archiving support records allows more effective support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.