Fast and Affordable Online Troubleshooting for Charlotte Computer Systems
Fast Remote Consulting for Charlotte NetworksFor companies in Charlotte or anywhere in the state of North Carolina, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISSP-accredited security experts to help with advanced security design and troubleshooting jobs.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the practical background and have access to the advanced technology necessary to resolve the majority of network issues quickly. This lowers immediate expenses since service calls require fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization saves even more with incidental costs by reducing or avoiding network outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to many remote support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid scenarios where fast fixes manage to end up as major tabs. Progent's penchant for dealing with problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized technologies and field-tested methodologies that promote the maximum level of efficiency for remote consulting and repair for IT networks of any size. Progent provides secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to access your network remotely without compromising corporate security.

Progent's advanced service reporting application keeps extensive records for the support that Progent's clients have received. Progent's staff engineers have the benefit of the records of all help provided to every customer by any Progent engineer. This database of issues and repairs is organized as an easily searchable internal knowledge base that permits Progent's online support engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with major technology companies such as Cisco and Microsoft open up other vast technical support knowledge bases and permit quick response from manufacturers' in-house engineering staff so Progent's remote service specialists are able to find the most efficient solutions promptly.

Online technical support services offered by Progent to clients in Charlotte and anywhere in the state of North Carolina include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced technology used by some of the world's leading enterprises. The ProSight line of IT management outsourcing services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows customers to complete major projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who don't have the budget to assemble and manage an internal Help Desk but who require quick access to a dependable Help Desk with professional phone support as well as the ability to escalate complex tasks to high-level engineers.

    Progent’s Virtual Call Center is intended for bigger companies and acts as a seamless extension of your existing Call Center team. Progent's Virtual Call Center can operate as a an escalation alternative for the toughest computer system problems, or be ready in overflow situations when your regular support engineers are swamped.

    Progent's Help Desk Call Center team of veteran network professionals offers your customers in Charlotte or anywhere in the state of North Carolina fast contact with a dependable support resource with extensive background offering phone support and remote troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a key enabler of company performance, and Progent's aim is to solve and not merely track IT problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting staff can supply phone-based advanced consulting support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Charlotte, or anywhere in the state of North Carolina, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so your IT support is proactive rather than reactive. By anticipating possible trouble spots before they evolve into crashes, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments that support a combination of platforms.
How Your Charlotte Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Charlotte or anywhere in the state of North Carolina, Progent's phone-based computer support specialists are ready to provide expert and economical system support the moment your company needs it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to solve computer problems rapidly while avoiding the expense and lost time associated with on-site support calls.

Even if your Charlotte office relies on a regular independent consultant or maintains a full time IT staff that know how to handle ordinary network issues, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected network emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Companies in Charlotte
Progent's remote support services allow your Charlotte organization to enjoy the benefits of immediate, world-class IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic value by becoming more reliable, productive, and secure. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    For most businesses in Charlotte or anywhere in North Carolina, local network support resources, whether represented by independent consultants or an internal IT staff, can handle typical network problems. However, serious problems can strike when local resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your local service technicians. In these cases, Progent's on-call service experts give you an easy, fast, and budget-friendly solution to supplement your local help and to pass on valuable knowledge to increase your capability to resolve future problems in-house.

  • Less Dependence on Freelance Consultants
    For IT support, smaller businesses commonly depend on individual freelance service providers. Although independent service people carry smaller overhead than larger support organizations and can afford to charge lower rates, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the lack of reserve personnel may require your company to go without assistance during an emergency. As your business grows, system downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup service expertise to insure your IT system remains up and running.

  • Build a Solid Basis for Seamless Growth
    Businesses often start with an information architecture created on a modest budget. Lacking a proper framework, band-aid repairs often get piled on top of a shaky foundation. When a network grows, reliability and scalability issues can impede the success of the organization. These poorly designed environments need careful assessment, smart long-term planning, and extensive IT knowledge to upgrade to a network infrastructure able to provide the solid foundation to handle critical business demands and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller organizations need guidance and technical training to navigate through an ever more complicated maze of technology alternatives available for promoting business success and enhancing efficiency. These companies do not need a network engineer who is motivated to sell a certain vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match IT consulting with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT experience, refined support tools, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, at the forefront of IT service, performing a broad variety of IT projects for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This means that you get not only world-class technical help, but also a support engineer with proven approaches for applying computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits per minute. Consequently, you are charged only for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Companies who utilize trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, secure, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.