Fast Remote Troubleshooting for Charlotte North Carolina Information Networks
Immediate Remote Technical Support for Charlotte NetworksFor organizations in Charlotte North Carolina, Progent provides online help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, plus the assistance of CISSP-accredited security experts to handle high-level security design and diagnostic jobs.

Progent's online support engineers offer excellent value due to the fact that they have the practical background and have access to the advanced tools required to solve the majority of information system problems quickly. Efficient support reduces direct costs because service calls accumulate minimal billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is particularly valuable for organizations that depend on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's billing model for online support is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike many remote service firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and simple model for pricing save you from scenarios where fast repairs manage to turn into big invoices. Progent's penchant for solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized tools and proven methodologies that permit the maximum level of efficiency for online help and troubleshooting for information networks of all sizes. Progent's online support team can communicate with your environment remotely without compromising network security.

Progent's sophisticated service reporting application stores detailed histories describing the service that Progent's customers have been provided. Progent's team engineers have access to the details of assistance rendered to each client by every engineer. This history of issues and responses is organized as a quickly exploitable support knowledge base that permits Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft make available other massive technical support databases and allow priority access to manufacturers' internal engineering staff so Progent's remote service specialists can determine optimal resolutions quickly.

Remote services offered by Progent to clients in Charlotte North Carolina include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge technology used by some of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and allow non-disruptive backup and fast recovery of vital files, applications, images, plus VMs. ProSight DPS lets you protect against data loss caused by equipment failures, natural disasters, fire, malware like ransomware, user error, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of all sizes a flexible and affordable solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and enter your password you are asked to verify your identity via a unit that only you possess and that uses a different network channel. A broad selection of devices can be used for this second means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. To learn more about Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time reporting utilities designed to work with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important fields of information technology allows customers to execute major projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center staff of experienced network professionals gives your customers in Charlotte North Carolina instant contact with an effective support group with extensive background offering phone support and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center perception as a solid contributor to business performance, and Progent's intent is to fix and not simply track technical issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based and in-depth engineering expertise and education in key business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and education for Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center2, expand or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Charlotte North Carolina online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By uncovering emerging problems before they expand into full-scale emergencies, system monitoring can minimize inconvenient and expensive service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on multiple platforms.
How Your Charlotte Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Charlotte North Carolina, Progent's online computer support specialists can provide expert and economical IT help whenever your organization requires it. More than 20 years of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve network problems rapidly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Charlotte office deals with a local independent support technician or maintains a full time IT staff that can deal with common network problems, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to handle sudden network crises or especially tough integration problems.

Features of Progent's Online Network Support for Charlotte North Carolina
Progent's online help, Internet-based troubleshooting, network security consulting, and network administration services offer offices in Charlotte North Carolina the greatest leverage for your support budget. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk call center support and network administration, Progent's professionals can provide your organization world class network support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT background, refined support tools, and understanding of enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    Microsoft Communications Server provides Instant Messaging and Real Presence in an extensible, enterprise-grade package featuring enhanced security, transparent compatibility with other Microsoft products, an expandable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. The product offers lower costs and elevated operational efficiencies, enhanced worker productivity, and stronger IP security. Microsoft Office Communications Server has been replaced by Lync, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence experts can provide online and onsite configuration support and troubleshooting help for your Office Communications Server deployment and can assist you to assess the advantages of upgrading to Microsoft's Skype for Business. Progent can also help you to design and implement a smooth migration that will add significant strategic value to your IT system

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter.

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    Progent can provide enterprise customers the services of a certified NetApp consultant to deliver online or on-premises support for NetApp's complete portfolio of SAN storage products including ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV continuous backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN technology supported by Progent include system dsign, cloud deployment, virtualization, migrations, non-disruptive updates, system management, security and compliance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to assist you to resolve problems with NetApp SAN environments efficiently based on best practices.

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    Microsoft allows you to create seamless hybrid environments that combine Microsoft 365 and on-premises Exchange deployments. This permits you to have specific mailboxes located at your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of planning, integrating and debugging your hybrid Microsoft 365 Exchange solution. Progent's Exchange consultants can deliver occasional support to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange initiative is completed on schedule and on budget.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can broaden their reach, reduce their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and expedite your ROI.

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    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces few competitors. Small businesses who work with familiar freelance service providers or who employ in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and efficient.

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    Progent offers affordable online assistance to help your business to plan, deploy, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you through occasional technical bottlenecks or major engagements to help you complete large-scale initiatives on schedule and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you build or support a highly available, protected and efficient infrastructure that is best suited to your mode of computing. Progent also offers online or on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, team-oriented environment that maximizes the business value of your information system.

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    MS Communications Server provides Instant Messaging and presence as part of a scalable, world-class package featuring enhanced protection, seamless compatibility with additional Microsoft software, an expandable, industry-standard development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can benefit from lower costs and elevated business efficiencies, enhanced individual productivity, and stronger intellectual property security with this simple-to-manage, fault-tolerant IM platform. Successful deployments of Microsoft Office Communications Server call for careful planning and thought prior to installation. Progent's Microsoft-authorized professionals can provide the skill necessary to realize all the benefits of Microsoft Office Communications Server throughout your entire organization.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it.

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    Progent offers affordable online consulting to assist businesses to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, architectural design and review, pilot testing, configuration, centralized administration, performance tuning, software license management, disaster recovery solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN access and can show you how to create cloud-based or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS cloud services. Progent can provide occasional expertise to assist you to overcome technical roadblocks or Progent can provide project management outsourcing to help you migrate to the Amazon AWS platform on schedule and on budget.

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    Progent's ProSight Email Guard solution uses the technology of top information security companies to provide centralized management and world-class security for all your email traffic. The hybrid structure of ProSight Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall.

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    Progent's Wireless Consulting Services offer a fast, affordable option for businesses of any size to configure, manage and troubleshoot the latest wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and deploy hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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    SQL Server 2014 includes significant improvements in key areas such as speed, availability, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that operates seamlessly across all types of applications including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and on-premises services including planning, deployment, management, remediation, and software development services to enable businesses of all sizes to realize fast return from their SQL Server 2014 deployment.

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    Progent's Network Call Center Outsourcing Support Services for PC desktop technical support are intended especially for small businesses who need fast availability of a Help Desk Call Center with expert phone support and full escalation options but who must operate within a limited IT budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Support, Optional Remote Access Support, System Evaluation, Problem Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.

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    Progent's Intune consultants can help your organization to assess the business case for utilizing Microsoft Intune for configuring and managing your mobile devices including laptops, smartphones, and tablets based on Windows, iOS, and Android. Progent can assist your company to define security policies, set up test environments to confirm the appropriateness of Intune for your environment, install Intune throughout your enterprise, integrate Intune with SCCM for unified change management, and troubleshoot your Intune deployment.

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    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can broaden their reach, lower their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and costs and speed up your return on investment.

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    Progent's seasoned ransomware recovery consultants can assist your business to reconstruct an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

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    Progent's Cisco Jabber consultants can provide online or on-premises support to assist organizations of any size to plan, deploy, manage, upgrade or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide advanced expertise for the technologies that go into building an end-to-end Cisco Jabber collaboration solution such as Cisco network devices and management tools, Microsoft 365 applications, Windows and Mac desktops, iOS and Google Android smartphones and tablets, SIP trunking, Wi-Fi systems, security and compliance, cloud integration, telepresence systems, PBX products, business continuity, and the many other components of a modern collaboration ecosystem.

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    Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small company's servers in an environment that gives the maximum degree of availability and expandability and is also simple to transfer to another host. ProSight Virtual Hosting and management options are built upon mature virtualization architectures that allow small businesses with multi- platform IT systems to economize dramatically on the costs of capital investments, infrastructure maintenance, and network management while benefiting from enterprise-class reliability and an unmatched degree of vendor flexibility.

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    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces little competition. Small businesses who work with familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and productive.

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