Immediate Online Troubleshooting for Charlotte North Carolina Networks
Fast Remote Support for Charlotte NetworksFor organizations located in Charlotte North Carolina, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the services of CISSP-accredited security experts to help with high-level security design and diagnostic jobs.

Progent's online support engineers provide exceptional leverage because they possess the real-world background and have access to the advanced technology necessary to solve the majority of information system issues rapidly. Efficient support reduces direct costs because solutions accumulate minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization benefits even more with incidental costs by minimizing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online consulting know-how is especially valuable for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you receive. In contrast to many online service firms, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean model for billing eliminate situations where quick repairs manage to turn into large invoices. Progent's skill at handling problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of customized technologies and field-proven methodologies which permit the maximum level of efficiency for online consulting and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's environment without breaching network security.

Progent's powerful customer support reporting application keeps comprehensive documentation for all support that Progent's clients have been provided. Progent's authorized consultants have access to the history of support provided to each Progent client by any consultant. This archive of trouble tickets and solutions is stored as an easily accessible support knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's remote service experts can determine the best solutions in the least time.

Remote support offered by Progent to companies in Charlotte North Carolina include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight suite of outsourced network management services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup operations and enable non-disruptive backup and rapid recovery of critical files, applications, system images, and VMs. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application bugs. Managed backup services available in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special areas of information technology allows clients to complete critical projects economically and on time. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or enhancing your existing one, identifying or modifying Help Desk software products to handle the particular demands of your business, or adding temporary phone support personnel to work with your internal Help Desk Call Center team to deal with unusually busy situations like software migrations, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology experts gives your customers in Charlotte North Carolina rapid assistance from a large network service resource with extensive experience providing telephone-based help and online repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a key contributor to business efficiency, and Progent's target is to fix rather than just annotate network problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff can supply online and in-depth engineering support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Charlotte North Carolina online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your IT support is proactive rather than reactive. By exposing potential issues before they grow into network outages, automated monitoring can minimize disruptive and costly network breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems that support multiple platforms.
How Your Charlotte Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Charlotte North Carolina, Progent's phone-based network support specialists are ready to provide effective and economical IT support whenever your company needs it. Long experience delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to repair IT problems quickly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Charlotte office has a local independent support technician or maintains a full time IT staff that can deal with the majority of network problems, Progent’s Microsoft certified engineers can still provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to handle unexpected system crises or especially complicated integration problems.

Advantages of Progent's Network Help for Organizations in Charlotte North Carolina
Progent's online technical help services enable your Charlotte company to realize the benefits of timely, enterprise-level IT support without the cost of managing a full-time IT staff. Your network will acquire added strategic value by being more available, productive, and secure. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    For most businesses in Charlotte North Carolina, nearby network service resources, whether represented by outside consultants or a full-time IT staff, can solve the majority of network problems. However, major troubles sometimes strike when your regular resources are too busy or absent, and some trouble may involve IT products that is unfamiliar to your local support personnel. In these situations, Progent's on-call support experts give you a convenient, quick, and budget-friendly way to augment your regular resources and to transfer useful knowledge to increase your capability to deal with future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller organizations often rely on independent freelance consultants. While independent service people carry smaller internal costs than larger service firms and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the absence of fallback help may require your company to go without assistance during an IT crisis. As your company expands, network unavailability and problems with critical software are more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your IT system remains up and running.

  • Create a Solid Foundation for Seamless Expansion
    Organizations often begin with an IT architecture created on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get piled onto a shaky foundation. As a company grows, stability and expandability issues can impede the success of the organization. Such poorly designed environments require proper analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a system architecture able to offer the solid foundation to handle vital business requirements and simplify downstream growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller businesses need guidance and technical training to negotiate an increasingly complicated array of product options available for promoting business growth and improving efficiency. Businesses hardly need a computer consultant who is motivated to sell a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is designed around a profitable product instead of the true requirements of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to align IT consulting with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the front lines of IT support, executing a broad range of technical tasks for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not only expert technical capability, but also a consultant with field-tested methods for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent can focus on delivering high-value services where Progent faces few competitors. Companies who utilize trusted independent service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Exchange Server 2013 includes major enhancements to the capabilities of Microsoft Exchange 2010 and introduces important innovations plus a revamped architecture. These improvements affect key IT areas including ease of administration, high availability (HA), compliance, operational costs, teamwork, extensibility, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you understand the possible business benefits of migrating to Exchange Server 2013, design a cost-effective validation and rollout strategy, and train your IT staff to maintain your Microsoft Exchange 2013 environment. Progent also offers affordable remote consulting and support and management services for Microsoft Exchange 2013.

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    Progent’s Wireless Consulting Services provide a fast, economical way for businesses of any size to deploy, manage, monitor and troubleshoot advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to design and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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    Altaro VM Backup software provides small businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, multi-site, and cloud-hosted environments and also enables cost-effective backup to Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your Recovery Point Objective, military-grade encryption, granular recovery capability for specific files and emails, extensive support for Windows Server CSV and for VMware vCenter for managing large-scale deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a broad range of consulting services to help you to design, install, optimize and troubleshoot a backup/restore solution based on Altaro VM Backup.

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    Progent's Microsoft certified consultants can show you how to design and implement an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes productivity disruption, simplifies ongoing service demands, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the background to finish your move rapidly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the integration of outside vendor enhancements of Exchange Server 2007 and the creation of unified messaging solutions powered by Exchange 2007 Server.

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