Fast Online Support for Charlotte North Carolina Information Networks
Immediate Remote Help for Charlotte SystemsFor businesses located in Charlotte North Carolina, Progent provides remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers offer excellent value due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve most information system issues rapidly. Efficient support reduces immediate expenses since solutions accumulate minimal chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in incidental expenses by reducing or eliminating network outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support experience is particularly valuable in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.

Progent's pricing model for online support is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you owe only for the support that you actually get. Unlike typical online support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor solutions manage to end up as major invoices. Progent's penchant for disposing of problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized tools and field-proven methodologies that ensure the highest degree of efficiency for online technical support and repair for information networks of all sizes. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's remote service group to link to your network without violating system security.

Progent's proven service database system stores comprehensive documentation for the service that Progent's clients have been provided. Progent's staff service personnel have access to the records of all help rendered to every Progent client by any Progent engineer. This archive of issues and resolutions is organized as a quickly searchable internal database that allows Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts can arrive at the best solutions quickly.

Online services offered by Progent to businesses in Charlotte North Carolina include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and fast recovery of important files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information network. Besides optimizing the security and reliability of your IT network, Progent's software/firmware update management services allow your IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a protected online account and enter your password you are asked to verify your identity on a device that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be used as this added means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. For details about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth reporting tools designed to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so any potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows clients to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, selecting or enhancing Call Center application software to meet the unique demands of your company, or adding occasional phone support personnel to reinforce your internal Call Center resources to deal with unusually busy events like software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center team of veteran network consultants gives your workers in Charlotte North Carolina quick communication with a large support resource with extensive experience delivering phone consulting and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a solid contributor to company performance, and Progent's intent is to fix rather than just annotate network problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based and in-depth engineering support and education in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn more information concerning Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Charlotte North Carolina remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By exposing potential problems before they evolve into downtime, proactive monitoring can minimize disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that support a variety of OS platforms.
How Your Charlotte Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Charlotte North Carolina, Progent's online computer support specialists are ready to deliver professional and economical system support the instant your company requires it. More than 20 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve IT problems quickly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Charlotte business relies on a regular freelance consultant or employs an in-house organization that know how to deal with day-to-day network problems, Progent's Microsoft certified engineers can still offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to solve sudden system emergencies or particularly complex integration problems.

Features of Progent's Remote Network Services for Charlotte North Carolina
Progent's phone help, Internet-based repair, network security consulting, and network administration services give offices in Charlotte North Carolina unparalleled leverage for your support investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's experts can deliver your business world class IT support while permitting you to avoid the expense and administration overhead of running a large internal IT staff. Key features of Progent's online help services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical experience, refined support tools, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, in the trenches of IT service, performing a broad range of IT projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested methods for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you are charged only for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces little competition. Businesses who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide 24x7 network tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your information network from stressful and costly service losses.
How Does Our Company Start Getting Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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