Immediate Online Help for Charlotte North Carolina Information Networks
Fast Remote Technical Support for Charlotte SystemsFor businesses in Charlotte North Carolina, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent value because they possess the real-world experience and have access to the advanced tools required to solve most information system problems rapidly. Efficient support lowers direct expenses since service calls use up fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more in incidental expenses by minimizing or eliminating network downtime and related losses due to business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly important for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you receive. Unlike many online support organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor repairs manage to end up as large invoices. Progent's skill at solving technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven processes that ensure the highest degree of efficiency for remote help and repair for information systems of any size. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to interface to your computer system remotely without violating corporate security.

Progent's powerful customer support reporting application keeps extensive histories for the service that Progent's clients have received. Progent's staff consultants have access to the details of services delivered to each client by every Progent engineer. This database of problems and resolutions is structured as a quickly retrievable support knowledge base that allows Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft open up other extensive support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's online service experts can arrive at the best resolutions in the least time.

Remote support provided by Progent to companies in Charlotte North Carolina include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the world's top enterprises. Progent's ProSight line of network monitoring and management services covers all key facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows customers to complete critical initiatives economically and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Call Center consulting expertise can support you in creating an effective new Help Desk or revamping your established one, evaluating or modifying Help Desk Call Center software to meet the unique requirements of your business, or providing temporary online staff to supplement your internal Help Desk Call Center resources to handle high-demand events such as software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk team of veteran network experts provides your workers in Charlotte North Carolina instant contact with an efficient network service group with extensive background delivering phone help and online diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a major enabler of business success, and Progent's policy is to solve and not merely annotate technical issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts staff offers phone-based and in-depth engineering expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Charlotte North Carolina remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your computer support is proactive and automated. By anticipating looming issues before they expand into network outages, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems based on multiple platforms.
How Your Charlotte Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Charlotte North Carolina, Progent's online network support specialists are ready to provide expert and economical system support whenever your company requires it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair network problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Charlotte organization deals with a regular freelance consultant or maintains an in-house organization that can handle the majority of network issues, Progentís Microsoft certified engineers can offer a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to handle sudden network crises or particularly complicated integration projects.

Details of Progent's Online Network Services for Charlotte North Carolina
Progent's phone help, Internet-based troubleshooting, network security consulting, and network management services offer businesses in Charlotte North Carolina the greatest leverage for your support budget. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk support and network management, Progent's experts can deliver your business world class network support while permitting you to avoid the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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    Progentís data center IT services are intended for companies with hardware housed at Internet Data Centers or data center collocation hosting facilities and in need of on-demand on-site service at the collocation facility as well as off-site help from Microsoft and Cisco Certified experts. Progent offers a full array of Internet Data Centers and IDC and colo support services including network topology analysis, Windows and UNIX server installation and maintenance, troubleshooting for server and communications infrastructure, design and deployment of zero-downtime configurations, architecting and implementing layered security defenses, firewall integration and support, designing load balancing environments, and planning fault tolerant server cluster configurations.

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    Progentís computer outsourcing services for small businesses feature designing Server 2003, .NET Server, and BackOffice environments, managing migrations XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, online and in-person repair, resolving stubborn integration problems, and producing a comprehensive security plan. Progent can help you maximize system availability and performance via non-stop configuration, resilient network architecture, and proactive server monitoring. Progent also provides project management assistance for major upgrades and can assist with requirements definition, product inventory, bill of materials production, sourcing selection, procurement coordination, and complete documentation. Progentís computer outsourcing service also includes education for office productivity programs such as Microsoft Office XP.

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    Progent's seasoned group of network consultants and subject matter experts have extensive background delivering remote and onsite assistance for businesses of any size who need to integrate Android phones and tablets into their information networks so that users can communicate and collaborate from anywhere. Progent has the range of know-how to solve technical issues that involve numerous vendors and that entail a combination of legacy and up-to-date technology. Progent offers cost-effective remote consulting to help you with any stage of planning, deploying, managing and maintaining your BYOD environment. Progent can deliver occasional technical support to help you to resolve particularly challenging IT issues, or Progent can provide comprehensive project management support to ensure that you finish major IT initiatives on time and on budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and can provide support for all major operating systems, apps, management utilities and network infrastructure. Progent also offers customized group or individual training sessions to show you how to manage and use Android phones and tablets securely and productively.

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    Progent offers businesses of any size enterprise-class IT online or in-person consulting for networks based on Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also can provide security expertise for companies varying in size from the small office to the worldwide enterprise.

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    If your company is producing Linux-based software in an environment that has Windows-based processors, PCs, and office productivity products, Progent offers full-service information technology outsourcing that allows you to concentrate on your area of high-value know-how without the continual hassle of managing your business network. Through the use of smart network monitoring and by delivering online and on-site assistance as your business needs it, Progent offers an affordable solution for maintaining an IT network that features high reliability, protection, and performance. Progent's Linux developer assistance services include comprehensive it outsourcing, virtual infrastructure, remote and on-site support and troubleshooting, proactive network monitoring services, and Help Desk support.

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    If your business does not need emergency remote support but expects to need technical services with your network in the near future, you can save time and money and ensure that the appropriate expertise will be available when you require it by contacting a Progent sales specialist and signing up as a customer. For more information, phone 800-993-9400 or email information@progent.com.

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  • Specialists SMS Upgrade Microsoft Certified Expert Remote Support SMS Server Migration

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    Progent offers several basic types of Helpdesk services : Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft professionals offers your customers convenient access to a reliable support resource with extensive experience delivering phone support and online repair for IT systems powered by Microsoft technology. Progent's focus is on giving the support Call Center a positive image as a key contributor to company performance. Progent's goal is to resolve and not simply report problems.

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  • Consulting Services iPhone and Power BI integration
    iPhone and Skype for Business integration Integration

    Progent can provide cost-effective online consulting to assist you to plan, deploy, and fix any facet of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you through specific technical bottlenecks or major engagements to help you finish large-scale projects on time and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you build or maintain a highly available, protected and scalable infrastructure that is best suited to your mode of computing. Progent also offers remote and on-premises training for individuals or groups to help manage and use your iPhones and iPads in a safe, collaborative ecosystem that optimizes the strategic value of your information network.

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    Progent can assist small and mid-size businesses to plan, install, validate and manage backup/recovery solutions needed to support telecommuters.

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    Progent's Microsoft-certified consultants can provide low-cost remote and on-premises help to carry out your upgrade to Exchange Server 2010, produce extensive documentation of your new email environment, educate your network support staff and users to get them ramped up rapidly on Microsoft Exchange 2010, and provide continuing administrative consulting and engineering help. Progent can also help you migrate from Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.

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  • ISA 2004 Standard Edition Server Support and Setup
    ISA 2004 Standard Edition Server Troubleshooting

    Progentís Microsoft certified professionals provide small and midsize companies expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers contain an advanced application-layer aware firewall that can protect your business system from attack by external and internal sources. Forefront TMG and ISA Server perform thorough examination of Internet protocols such as Hypertext Transfer Protocol, which enables these security platforms to uncover many threats that can get by ordinary firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your IT security through expert design and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified consultants can help you to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or migrate smoothly from ISA Server environments to Microsoft Forefront TMG.

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  • CRISC Certified Risk and Information Systems Control Consulting Services
    Consulting CRISC Certified Network Risk and Information Systems Control Architect

    Progent offers the services of a CRISC-certified risk management consultant to help your company to plan and implement an enterprise risk management strategy following leading practices identified by CRISC and geared to match your organization's risk appetite, business objectives, and budgetary guidelines.

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