Immediate Remote Technical Support for Charlotte Information Networks
Immediate Remote Help for Charlotte SystemsFor organizations in Charlotte or anywhere in the state of North Carolina, Progent offers online help for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and troubleshooting issues.

Progent's remote support engineers offer excellent leverage because they have the real-world experience and have access to the sophisticated technology required to solve most network problems rapidly. Efficient support reduces immediate costs since solutions use up minimal billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your company benefits even more in incidental costs by reducing or avoiding network downtime and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online consulting know-how is particularly important for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the services that you receive. Unlike many online support companies, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for billing do away with scenarios where quick repairs manage to end up as major bills. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized technologies and field-tested methodologies which ensure the highest degree of effectiveness for remote technical support and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's Technical Response Center to interface to your company's network without compromising system security.

Progent's powerful customer support reporting system maintains thorough histories describing the service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of support provided to each Progent client by every Progent consultant. This archive of issues and fixes is stored as an easily retrievable internal database that permits Progent's remote support experts to share their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft open up other massive support databases and permit quick access to manufacturers' internal product engineers with the result that Progent's online service experts are able to find optimal resolutions promptly.

Online support services provided by Progent to businesses in Charlotte and throughout the state of North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's top corporations. The ProSight series of outsourced network management services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute major projects economically and on time. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Call Center programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Help Desk or enhancing your current organization, evaluating or customizing Help Desk Call Center software to address the unique requirements of your corporation, or adding occasional phone support personnel to work with your existing Help Desk Call Center team to deal with demanding events like software transitions, major upgrades, or installing new applications.

    Progent's Call Center staff of experienced network professionals provides your computer users in Charlotte or anywhere in the state of North Carolina instant communication with a large technical support group with extensive experience providing telephone-based consulting and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk perception as a solid enabler of company success, and Progent's goal is to resolve rather than simply document IT issues.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Team offers remote and in-depth consulting support and training in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Charlotte, or anywhere in the state of North Carolina, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your business so that your computer support is proactive and automated. By spotting looming problems before they result in crashes, proactive monitoring can ward off inconvenient and expensive information system failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that support a mix of operating systems.
How Your Charlotte Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Charlotte or throughout the state of North Carolina, Progent's online network support engineers are ready to deliver effective and cost-effective system support whenever your company needs it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to solve IT problems rapidly while avoiding the cost and lost time associated with in-person service visits.

Even if your Charlotte company has a regular independent support technician or employs a full time organization that can handle ordinary network problems, Progent’s Microsoft certified consultants can offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to fix unexpected system emergencies or especially tough integration projects.

Features of Progent's Online Network Support for Charlotte
Progent's phone help, Internet-based troubleshooting, network security expertise, and system administration services give offices in Charlotte or anywhere in the state of North Carolina unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the expense and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical knowledge, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, at the front lines of network service, executing a wide range of IT projects for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not only expert technical help, but also a support engineer with proven methods for applying technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises visits by the minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for support services delivered during regular working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you won't be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent has little competition. Companies who work with familiar freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, protected, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network tracking services based on Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.