Fast and Affordable Remote Support for Charlotte North Carolina Computer Networks
Immediate Remote Consulting for Charlotte SystemsFor businesses in Charlotte North Carolina, Progent offers online technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the services of CISA and CISSP-qualified security experts to handle advanced security design and troubleshooting jobs.

Progent's remote support engineers provide excellent value because they possess the real-world experience and are equipped with the sophisticated tools necessary to resolve the majority of network problems rapidly. This reduces immediate expenses because solutions require fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves additionally in indirect expenses by reducing or avoiding system downtime and related costs stemming from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support expertise is especially helpful for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to typical online support companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where speedy. minor fixes somehow end up as big tabs. Progent's penchant for handling problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized technologies and proven methodologies that allow the highest degree of efficiency for online help and troubleshooting for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's remote service group to link to your company's network remotely without compromising network security.

Progent's powerful service database application includes thorough documentation for all service that Progent's customers have received. Progent's team consultants have access to the specifics of assistance provided to each Progent customer by every engineer. This archive of issues and responses is organized as an easily retrievable support database that allows Progent's remote support experts to share their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's online consulting experts can find the best resolutions in the least time.

Online services available from Progent to companies in Charlotte North Carolina include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight line of outsourced network management services covers all key areas of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and allow transparent backup and fast recovery of important files/folders, apps, system images, plus VMs. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or application bugs. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving information system. Besides optimizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured online account and give your password you are requested to verify who you are on a device that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this added form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple validation devices. To find out more about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth management reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to execute major projects within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center staff of veteran network consultants offers your computer users in Charlotte North Carolina fast contact with a dependable network service group with substantial background offering phone support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's target is to resolve instead of just annotate IT issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group provides online and in-depth engineering expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Charlotte North Carolina online IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can tune Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they evolve into crashes, automated monitoring can minimize inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or networks powered by a combination of operating systems.
How Your Charlotte Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Charlotte North Carolina, Progent's online network support specialists are ready to provide effective and economical system support whenever your company needs it. More than two decades of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to fix computer problems quickly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Charlotte organization relies on a local independent support technician or maintains an in-house organization that know how to handle the majority of network issues, Progent's Microsoft and Cisco certified consultants can still provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the experience to deal with unexpected system crises or particularly complex integration projects.

Details of Progent's Online Network Services for Charlotte North Carolina
Progent's online help, remote troubleshooting, system security consulting, and system administration services offer offices in Charlotte North Carolina the greatest leverage for your support investment. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk services and system management, Progent's experts can deliver your organization world class network support while allowing you to avoid the expense and administration overhead of carrying a large internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical background, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    Cisco's security and offsite access solutions for small to mid-size businesses offer a full array of manageable security products to help safeguard your wired and wireless information system. Cisco's VPN line includes switches, firewalls, and VPN access concentrators. Progent's professional consulting staff includes field-proven specialists with Cisco's Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security technologies that align best with your business objectives.

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    Progent's Cisco certified wireless networking experts offer affordable remote and on-premises support for legacy and modern 802.11ac Aironet wireless APs and Progent can help you to design and manage wireless solutions that incorporate indoor and outdoor/industrial Aironet APs.

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    Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for testing line-of-business applications, developing cost-effective system upgrade procedures, evaluating and optimizing performance, planning or verifying disaster recovery strategies, resolving compatibility issues, and building training systems for the latest technologies. For Progent customers who lack sufficient in-house resources to assemble proper test environments, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep critical IT initiatives on schedule.

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    Progent's Palo Alto Networks firewall consultants can show you how to choose, deploy, and manage Palo Alto Networks PA-Series firewalls to create a next-generation security environment that spans your on-premises and cloud resources and guards all users anywhere with any endpoint device.

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    Progent provides a variety of network support bundles for small organizations. These IT outsourcing and network monitoring solutions are built around the anticipatory problem handling capabilities of Microsoft System Center Operations Manager, a next-generation network and IT management software platform that monitors the availability, performance, and security of your information system and isolates potential problems before they can disrupt your network. With Progent's affordably priced network service packages, small companies can choose a basic co-sourcing service program based on Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package.

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    Progent is among the most qualified network support firms for creating email and messaging systems powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses derive all the benefits of Microsoft Exchange Server 2000 for common situations including updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 Server support.

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    Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small or mid-size company's production servers in an environment that gives the maximum degree of availability and scalability and is also simple to transfer to another host. ProSight Virtual Hosting services are built on mature virtualization technologies that enable small companies with mixed- platform IT systems to economize significantly on the costs of capital investments, infrastructure maintenance, and network administration while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor independence.

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    Progent offers the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee defines the basic capabilities and international standards of performance that IT security professionals are expected to learn. CISM provides business management the confidence that those who have qualified for their CISM certification possess the experience and knowledge to deliver efficient security management and support consulting.

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    Progent's Private Cloud Hosting service offers comprehensive hosting of a small company's production servers in an environment that delivers the maximum degree of availability and expandability and is also simple to move to another host. Progent's Private Cloud Hosting and Management services are based on mature virtualization platforms that enable small and midsize businesses with multi- platform IT systems to save dramatically on the expense of capital investments, infrastructure support, and IT management while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor independence.

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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology by SentinelOne to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small organization's servers in an environment that gives the highest degree of dependability and scalability and is in addition simple to migrate to any data center. ProSight Virtual Hosting services are built upon mature virtualization architectures that allow small and midsize companies with multi- platform environments to economize dramatically on the costs of capital investments, infrastructure maintenance, and IT management while benefiting from enterprise-class reliability and an unmatched degree of vendor independence.

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