Immediate Online Help for Charlotte North Carolina Information Networks
For businesses in Charlotte North Carolina, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's remote support experts provide excellent value because they possess the real-world experience and have access to the advanced tools required to solve most information system problems rapidly. Efficient support lowers direct expenses since service calls use up fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more in incidental expenses by minimizing or eliminating network downtime and related losses due to business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly important for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you receive. Unlike many online support organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor repairs manage to end up as large invoices. Progent's skill at solving technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven processes that ensure the highest degree of efficiency for remote help and repair for information systems of any size. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to interface to your computer system remotely without violating corporate security.
Progent's powerful customer support reporting application keeps extensive histories for the service that Progent's clients have received. Progent's staff consultants have access to the details of services delivered to each client by every Progent engineer. This database of problems and resolutions is structured as a quickly retrievable support knowledge base that allows Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft open up other extensive support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's online service experts can arrive at the best resolutions in the least time.
Remote support provided by Progent to companies in Charlotte North Carolina include:
Certified MS Windows Experts
Progent's Microsoft-premier remote service engineers can deliver computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams migration expertise, Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop services to assist your business to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and certifies a consultant's networking skills at the master level. Cisco-qualified CCIEs know how to deal with even the most complex challenges associated with network infrastructure planning, integration, maintenance, security, and problem solving. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS Software network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs are an excellent value because their broad experience allows them to solve problems quickly. In common instances, less seasoned consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can tie into your environment using state-of-the-art on-line troubleshooting technology in order to perform fast, safe, and affordable analysis and remediation.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular family of infrastructure products by providing services that include:
CISSP and ISSAP Premier System Security Experts
Progent's certified CISM and CISSP security and compliance experts can provide a range of security services to improve the defenses of your Windows, Apple macOS and OS X, Linux network against assaults or help your company to clean up rapidly following a damaging breach. Security support services offered by Progent cover thorough data security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; configuring firewalls; designing safe techniques for off-site and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting to help organizations of any size connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a wide array of computer technologies including network infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in networks that include Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered environments. Progent's team-based approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the world's top enterprises. Progent's ProSight line of network monitoring and management services covers all key facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows customers to complete critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Charlotte Business Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Call Center service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting expertise can support you in creating an effective new Help Desk or revamping your established one, evaluating or modifying Help Desk Call Center software to meet the unique requirements of your business, or providing temporary online staff to supplement your internal Help Desk Call Center resources to handle high-demand events such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk team of veteran network experts provides your workers in Charlotte North Carolina instant contact with an efficient network service group with extensive background delivering phone help and online diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a major enabler of business success, and Progent's policy is to solve and not merely annotate technical issues.
- Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts staff offers phone-based and in-depth engineering expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers companies in Charlotte North Carolina remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your computer support is proactive and automated. By anticipating looming issues before they expand into network outages, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems based on multiple platforms.
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Charlotte North Carolina, Progent's online network support specialists are ready to provide expert and economical system support whenever your company requires it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair network problems quickly while eliminating the cost and lost time associated with in-person service visits.
Even if your Charlotte organization deals with a regular freelance consultant or maintains an in-house organization that can handle the majority of network issues, Progentís Microsoft certified engineers can offer a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to handle sudden network crises or particularly complicated integration projects.
Details of Progent's Online Network Services for Charlotte North Carolina
Progent's phone help, Internet-based troubleshooting, network security consulting, and network management services offer businesses in Charlotte North Carolina the greatest leverage for your support budget. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk support and network management, Progent's experts can deliver your business world class network support while permitting you to avoid the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Charlotte North Carolina and is also ideal for customers in more remote regions that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide array of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Minimize Costs
Progent offers online help on a minute-by-minute billing plan, so you are charged only for the services you use. Progent has no minimum charge for online support and imposes no monthly subscription fee for support services provided during normal business hours. This keeps you from facing big bills for simple fixes.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers help from authorized specialists who have skill in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to show you how to build fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, MS Exchange Server expertise, network security design, and shared Help Desk services. Progent's Experts Team can provide world-class consulting expertise for specific application areas. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Database Administration and Application Programming
Apple Mac Help
Amazon Marketplace Web Service Programming
By offering a full service one-stop resource for network generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that fit the special needs of your company.
- Sophisticated Remote Connectivity Software
Secure online connectivity permits Progent's support experts to see precisely what your users see. This makes it easier to produce quick solutions to issues that might otherwise demand a costly onsite service call. Sophisticated remote connectivity software and expert technicians combine to allow Progent to repair most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Service for Maximum Network Availability
For businesses with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-constrained organizations whose workers need immediate access to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Complete Line of Server Platforms
Progent offers world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 R2 expertise, Windows Server 2003 upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits per minute. As a result, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for support services provided during regular business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent is able to focus on providing hard-to-find services where Progent faces little competition. Businesses who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.