Fast and Affordable Remote Support for Charlotte Networks
Immediate Online Help for Charlotte SystemsFor companies in Charlotte or anywhere in North Carolina, Progent offers remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have delivered online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, plus the services of CISSP-qualified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online support experts provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology required to resolve the majority of information system issues quickly. This reduces direct costs since service calls require minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your company benefits even more with incidental costs by reducing or avoiding network downtime and associated losses stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote consulting expertise is especially important in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills per minute for phone consulting, so you pay only for the support that you actually get. In contrast to many remote support organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from situations where quick fixes somehow end up as major bills. Progent's skill at dealing with technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized technologies and field-proven processes that ensure the highest degree of efficiency for remote help and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's Technical Response Center to interface to your environment remotely without breaching corporate security.

Progent's advanced service reporting application stores extensive records of the service that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of support rendered to every client by any consultant. This archive of trouble tickets and fixes is stored as an easily retrievable support knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft open up other extensive technical databases and permit priority access to vendors' in-house product engineers with the result that Progent's online service specialists are able to come up with the best resolutions quickly.

Remote technical services available from Progent to businesses in Charlotte and anywhere in the state of North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same advanced technology used by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Call Center programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who lack the resources to support an internal Call Center but who want fast access to an effective Help Desk with professional phone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk Call Center or enhancing your current one, selecting or modifying Call Center application software to meet the unique requirements of your business, or adding temporary online personnel to work with your in-house Help Desk resources during high-demand events like software migrations, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your computer users in Charlotte or anywhere in the state of North Carolina instant access to a dependable network service group with years of experience delivering phone help and remote diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center perception as a significant contributor to business performance, and Progent's target is to solve rather than simply track IT problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team offers online and in-depth consulting support and education in key business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Charlotte, or anywhere in the state of North Carolina, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so your IT maintenance is proactive rather than reactive. By spotting possible trouble spots before they grow into crashes, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a combination of operating systems.
How Your Charlotte Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Charlotte or throughout the state of North Carolina, Progent's phone-based network support specialists are ready to deliver expert and cost-effective IT support the instant your business needs it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to repair IT problems rapidly while avoiding the cost and lost time associated with on-site service calls.

Even if your Charlotte business works with a local freelance support technician or maintains an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to fix sudden network crises or particularly challenging integration problems.

Benefits of Progent's Network Help for Companies in Charlotte
Progent's online IT consulting services enable your Charlotte company to experience the benefits of immediate, expert network support without the cost of managing an in-house IT staff. Your network will acquire greater business worth by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Convenient virtual expansion of your on-site IT resources
    For most businesses in Charlotte or anywhere in North Carolina, local computer service resources, whether made up of outside consultants or an in-house IT staff, can deal with the majority of technical issues. On the other hand, serious problems can spring up when local resources are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your onsite service people. In these cases, Progent's online service specialists give you a convenient, quick, and economical solution to augment your regular help and to convey valuable information to improve your ability to deal with downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller offices often rely on individual freelance service providers. Although freelance consultants have smaller internal costs than big service firms and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of backup help may require your company to wait for assistance during an emergency. As your company grows, network downtime and trouble with critical software become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of backup support expertise to make sure your network stays up and running.

  • Create a Solid Foundation for Smooth Growth
    Organizations often start with an IT system created on a modest budget. Lacking a proper framework, band-aid repairs often get thrown onto a shaky foundation. As a company grows, reliability and expandability issues can impede the success of the organization. Such badly built environments require careful assessment, smart strategic planning, and wide IT knowledge to upgrade to a system architecture that can deliver the stable foundation to meet current business requirements and facilitate downstream growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller offices require advice and technical education to navigate through an increasingly complicated array of technology options available for accelerating business success and enhancing efficiency. They hardly need a computer engineer who is attempting to resell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the real interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical background, refined remote support tools, and familiarity with corporate IT enable offices to avoid the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















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