Immediate Online Support for Charlotte Computer Systems
Immediate Remote Consulting for Charlotte NetworksFor companies located in Charlotte or anywhere in North Carolina, Progent provides remote technical support for networks based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, plus the assistance of CISSP-qualified security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers offer excellent leverage because they have the real-world experience and are equipped with the sophisticated tools required to resolve most information system problems rapidly. Efficient support reduces direct costs since service calls use up minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with indirect costs by minimizing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support experience is especially valuable for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to typical online support firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where fast repairs manage to end up as major invoices. Progent's skill at solving problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized tools and field-proven processes that ensure the highest degree of effectiveness for online engineering help and repair for computer systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to access your system without breaching system security.

Progent's sophisticated service database system stores thorough histories describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of assistance rendered to every Progent client by any Progent engineer. This database of issues and repairs is organized as a quickly retrievable proprietary database that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft open up other massive technical databases and permit fast access to vendors' in-house product engineers with the result that Progent's online consulting experts can determine optimal solutions in the least time.

Online technical support services available from Progent to clients in Charlotte and throughout the state of North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all key facets of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete threat progression including protection, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology enables clients to complete critical projects within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Call Center service options for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk Call Center or enhancing your established one, selecting or customizing Call Center software to handle the particular requirements of your corporation, or providing temporary online personnel to reinforce your in-house Help Desk Call Center resources to handle high-demand events like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran information technology experts offers your computer users in Charlotte or anywhere in the state of North Carolina instant communication with an effective support resource with extensive background delivering telephone-based support and online troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a major driver of business success, and Progent's policy is to fix instead of merely annotate IT problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group provides remote and in-depth consulting expertise and education in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Charlotte, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so that your computer maintenance is proactive and automated. By uncovering potential trouble spots before they grow into downtime, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems based on a mix of platforms.
How Your Charlotte Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Charlotte or throughout the state of North Carolina, Progent's phone-based computer support specialists are ready to provide effective and affordable system help the moment your business needs it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Charlotte company has a regular freelance consultant or maintains a full time organization that can deal with typical computer problems, Progent’s Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to fix sudden system crises or particularly complex integration projects.

Advantages of Progent's IT Support for Organizations in Charlotte
Progent's remote network troubleshooting services allow your Charlotte organization to enjoy the benefits of on-call, enterprise-class network support without the cost of managing a full-time IT staff. Your network will derive added business value by being increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    With most organizations in Charlotte and throughout North Carolina, nearby computer service resources, whether represented by independent consultants or an in-house IT staff, can take care of the majority of technical issues. On the other hand, serious problems might strike when your regular resources are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local service personnel. In these cases, Progent's on-call support experts offer a convenient, quick, and affordable solution to augment your local resources and to convey useful information to improve your ability to handle downstream issues locally.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller offices often rely on independent freelance service providers. While freelance service people have smaller internal costs than big consulting organizations and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the lack of reserve help may require your business to go without help during an emergency. As your business expands, system unavailability and problems with vital software are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of backup service experts to insure your network is always available.

  • Create a Solid Foundation for Seamless Growth
    Companies typically begin with an information architecture created on a modest budget. Lacking a strong framework, slap-dash repairs often get piled onto a weak foundation. As a company grows, stability and expandability issues can impede the success of the organization. Such badly designed systems require proper assessment, smart long-term planning, and extensive IT knowledge to evolve to a system architecture able to provide the stable foundation to meet critical business demands and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices require guidance and technical education to negotiate an ever more complex array of product options available for promoting business growth and improving productivity. These companies hardly need a network consultant who is attempting to earn a commission on a certain vendor's technology. IT support and product sales can result in a scenario where the recommended solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to match technical expertise with the best needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT experience, refined support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.