Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile PDAs were once among the most popular solutions for achieving mobile access to messaging, scheduling, web applications, and other vital business information. Progent can provide Chatsworth, California companies the expertise of BlackBerry-certified consultants who can help businesses to maintain their BlackBerry environments or transition efficiently to a current mobile platform.

As the complexity of small company networks has increased, and as the demand for world-class protection, reliability, and recoverability has become the norm for businesses regardless of size, successful integration and support of RIM BlackBerry solutions has become increasingly challenging. To handle areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small organizations often resort to outside support professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can help small organizations to design, administer, and repair BlackBerry environments economically and effectively, eliminating the necessity for an internal BlackBerry technology expert and lowering the expense and hassle of maintaining wireless workers. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This range of experience, coupled with Progent's proven remote support model, provides small businesses a budget-friendly solution for incorporating RIM BlackBerry products seamlessly into their IT network.

Progent's engineers can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and email systems operate optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft software, configure streamlined administration utilities to help you track and control BlackBerry smartphones throughout your business, recommend security policies that make sense for your business, develop custom mobile software, and ensure that your IT network infrastructure is properly configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be restored rapidly and thoroughly.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.

Onsite IT Consulting
Progent locations in Los Angeles Metro Area

City Address Phone Link
Beverly Hills 468 N Camden Dr, #200
Beverly Hills, CA 90210
United States
(424) 354-0123 Beverly Hills Network Support Services
Chatsworth 9410 Owensmouth Ave
Chatsworth, CA 91311
United States
(818) 707-5399 Chatsworth Network Support Services
Long Beach 3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
United States
(562) 314-4498 Long Beach Network Support Services
Los Angeles 355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
United States
(213) 784-4494 Los Angeles Network Support Services
Manhattan Beach 1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
United States
(310) 421-4766 Manhattan Beach Network Support Services
Pasadena 1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
United States
(626) 243-2233 Pasadena Network Support Services
Santa Monica 2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
United States
(424) 299-8822 Santa Monica Network Support Services
Sherman Oaks 15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
United States
(818) 666-3781 Sherman Oaks Network Support Services
Valencia 27240 Turnberry Lane, Suite 200
Valencia, CA 91355
United States
(661) 483-2111 Valencia Network Support Services


Consulting Help for BlackBerry Enterprise Server (BES)
RIM's high-end platform for administering big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful software enables Microsoft Exchange Server, Lotus, or Groupwise clients to send and receive emails that stay encrypted in transit to ensure optimum security. BES Server also simplifies a broad variety of crucial administrative tasks that span from smartphone configuration and updates to mobile security and high availability.

BlackBerry BES Server Troubleshooting Support

Progent's BlackBerry-certified consultants can help you utilize RIM BlackBerry BES Server to perform routine tasks like:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Upgrade BlackBerry device software wirelessly
  • Control user and group settings with BlackBerry's extensive selection of policies

Progent's BlackBerry-certified engineers can also help your company to use BlackBerry Enterprise Server to perform key tasks not supported by the less advanced BES Server Express. These tasks include:

  • Configure and manage BES Server's high-availability architecture using virtualization
  • Deploy BlackBerry smartphones remotely
  • Establish specialized management roles
  • Automatically track and analyze the overall health of your BlackBerry system

Progent's Remote BlackBerry-certified Support is Quick and Affordable
For businesses in Chatsworth, California who want quick and affordable access to a qualified RIM BlackBerry support professional, Progent provides effective remote assistance from a veteran network support staff who have delivered network solutions to companies in every state in the U.S. (Refer to Progent's client testimonials.)

Online consulting services eliminates travel costs and allows consultants to solve technical issues rapidly, so you reduce wasted productivity. Progent's BlackBerry specialists have earned accreditations in all BlackBerry solutions and can provide professional support in areas including fixing synchronization problems, setting up BlackBerry Enterprise Server, and creating a secure, fault-tolerant system infrastructure for BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist your business to perform common support operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters, editing user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email solution. Progent's seasoned experts can also assist your business to resolve a wide range of problems associated with synchronization, handset recognition, email consistency, web access, mobile connectivity, IM, desktop application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online support for small business IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless support costs at a minimum and, by solving issues promptly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, troubleshoot, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology requirements assessment, solution design, roll-out strategy and implementation, performance tuning, design of a high-availability environment, information backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to design a wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, help your organization to determine which management approach and hardware products match your needs, and analyze your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed choices concerning alternatives for software versions, server hardware and mass storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry consultant can help you to choose and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-premier security engineers to perform network-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Support from a BlackBerry-Certified Expert
If you wish to ask Progent about consulting support for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.



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    Microsoft Windows Server 2008 represents an important step forward in making IT networks more secure and available, simpler to virtualize and administer, faster, and able to provide an improved environment for web publishing. Progent can help your business benefit fully from the enhancements built into Windows Server 2008 by providing consulting, tech support, training, temporary staffing, monitoring, and security expertise.

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    Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of thorough examination and extensive work with information security design. ISSAP security experts have in-depth understanding of access control mechanisms and methodologies, phone system and network protection, cryptography, needs evaluation, BCP and DRP, and physical security. Progent's ISSAP-premier security consultants can assist your business with all phases of architecture security.

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    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification as a result of thorough examination and significant experience with network security design. ISSAP security experts possess in-depth understanding of access control systems and methodologies, telecommunications and network security, cryptography, needs evaluation, business continuity planning (BCP) and DRP, and physical security integration. Progent's ISSAP-certified security experts can help your business with all phases of secure network architecture.

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    Progent believes that a well designed and executed network is a vital factor for enabling any company's success, and we apply this belief in our corporate system infrastructure. Progent has built a zero-downtime virtual office infrastructure that enables Progent's in-house consultants and authorized contractors to deliver fast and efficient service, cooperate closely on challenging jobs, and gain from career and private growth from acting as part of a dynamic business ethos of personal drive and independence.

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    Progent's certified Windows Server 2000 consultants can provide network help and IT consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Windows 2003 Server. Progent's Microsoft Windows 2000 Server configuration, update, and support services include system planning, deployment, project management, on-site and off-site technical support, Help Desk outsourcing, professional security analysis, turn-key outsourcing, and economical co-sourcing.

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    Progentís Cisco-Premier network experts provide experienced PIX Firewall consulting services encompassing design, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack security, and secure connectivity services. Ranging from small, plug-and-play desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible level of protection, performance and availability for business networks of all sizes. PIX firewalls are build around a hardened, purpose-built platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible management tools. Progentís Cisco consultants can help you choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's ProSight portfolio of managed IT services are intended to provide businesses who have small internal IT support teams with affordable help from world-class management tools and consulting experts. Advantages of the ProSight catalog of managed services include predictable IT management costs, automation of routine management processes, continual absorption of new information technology, smooth transition from older technology to current solutions, close alignment of computer technology with strategic objectives, guidance from seasoned IT consultants, and allowing management to focus on business issues instead of fast-evolving computer technology.

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    Progentís Microsoft-certified consultants can provide businesses of any size consulting, technical support, and development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web technology for intelligently coordinating people, groups and data. SharePoint Server offers a common spot for your employees or customers to access, manage, distribute and interact with relevant information, documents, and applications and to communicate with one another. SharePoint enables faster and more intelligent decisions, more efficient sharing across groups and more economical business practices. Windows SharePoint Services connect employees, customers, workgroups and projects with the knowledge theyíve developed in a way that makes data convenient to locate, retrieve and apply. Progent's certified SharePoint consultants can assist you to support your existing SharePoint solution or migrate to the current version of SharePoint.

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    Progent offers access to a veteran consultant with years of hands-on experience installing, managing, and enhancing telepresence systems from top-tier vendors such as Cisco/TANDBERG, Polycom, and LifeSize. Progent's consultants can work with your internal network management group, your ISP, and your video conferencing technology supplier to assist your company increase the business value of your video conferencing ecosystem.

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    Progent's Cisco-certified wireless technology experts can assist you to configure, manage, and debug Cisco Wi-Fi devices such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

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    Top Quality Microsoft Certified Online Help Desk Consulting

    The Help Desk Call Center support delivery structure adopted by Progent offers small companies an affordable alternative to dependence on independent consultants by offering extensive technical knowledge accessible to multiple engineering teams, optional round-the-clock availability of emergency help, escalation capability to top-level experts for solving the most complex problems, service consistency and dependability, prompt follow through enforced by seasoned support managers, a choice of convenient techniques for initiating support jobs, and a high level of progress visibility enabled by ticket updates and available through a web portal.

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    Microsoft supports seamless hybrid environments that combine Office 365 and local Exchange systems. This allows you to have specific Exchange mailboxes located at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can help you with any phase of planning, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can provide as-needed expertise to help you through stubborn technical issues and also can provide extensive project management outsourcing to make sure your hybrid Office 365 solution is completed on schedule and within budget.

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    Microsoft Windows Server 2012 R2 Hyper-V improves server virtualization in key areas including secure multitenancy, agile infrastructure, cloud support, expandability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your company to take advantage of Hyper-V to deploy and maintain virtual servers to cut IT costs and improve availability.

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    Progentís Technical Response Center offers low-cost nationwide extended hours remote help for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts provide 24x7 telephone help and remote direct computer access to troubleshoot and resolve network problems quickly and economically.

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    Progent can assist small and medium-size companies to set up endpoint device security protection systems and provide mitigation services to support remote workers.

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    Citrix offers a powerful family of products that deliver enterprise-level manageability, scalability, and performance for virtualizing servers and for centralized distribution of Windows desktops and Windows applications. For delivering virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and managing virtual servers, Citrix has developed XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified consultants can help your company to assess the strategic advantages of Citrix technology and help you plan, test, deploy, troubleshoot, and support Citrix solutions.

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    Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size company's servers in a solution that delivers the highest level of dependability and scalability and is in addition simple to transfer to any data center. ProSight Virtual Hosting services are built on proven virtualization platforms that allow small and midsize businesses with mixed- platform IT systems to economize significantly on the costs of capital investments, infrastructure support, and network administration while achieving world-class fault tolerance and an unmatched degree of vendor flexibility.

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    Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the forefront of network support, executing a wide variety of technical projects for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not only world-class technical capability, but also a support engineer with proven methods for applying computer knowledge to repair real-world IT problems rapidly.


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