Enlarging your telecommuter workforce can have a major impact on network infrastructure, security, and company processes. Progent has 20 years of experience assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Chatsworth company to pick the right tools and follow best practices in building and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers services ranging from on demand guidance for helping you past occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can help Chatsworth, California organizations to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk services, cybersecurity, data protection solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
An emergency, organization-wide changeover to a teleworker business model, which could be activated by an epidemic or as a component of a business continuity process, can overwhelm even the most efficient internal Support Desk. Progent's Call Center services allow businesses to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online IT support specialists combined with enterprise-class ticketing and tracking technology to offer an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or edit their active tickets, enter details, and append screenshots and attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service enables your company to expand your current Call Desk organization by splitting delivery of Call Desk support transparently between your regular support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support model utilizing the number one professional services automation platform for handling help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. For details about how Progent's Call Center Augmentation Services can help your company to provide best-in-class desktop support to your teleworkers, see Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Chatsworth, California business, phone 1-800-993-9400 or go to Contact Progent.