Enlarging your at-home workforce can have a major impact on network architecture, security/compliance, and company workflows. Progent has two decades of experience assisting SMBs to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Chatsworth organization to pick the right tools and follow leading practices in building and operating a safe virtual solution for teleworkers that promotes collaboration and delivers maximum value. Progent can provide support services ranging from on demand guidance for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Chatsworth, California organizations to with any facet of creating a high-functioning work-from-home environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A rapid, organization-wide changeover to a from-home workforce, which might be activated by a pandemic or as an element of a disaster recovery plan, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services allow organizations to outsource or augment their Call Desk with Progent's online Technical Response Center services.

  • Progent's Standard Call Desk support services leverage Progent's nationwide team of remote IT support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from initial service requests to ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update the status of their active tickets, add information, and append screen captures or attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Supplemental Service enables your business to supplement your current Call Desk staff by sharing delivery of Call Desk services transparently between your in-house IT support organization and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collective support model based on the number one professional services automation platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing reports. For details about how Progent's Help Desk Augmentation Services can enable your business to provide world-class technical support to your at-home workforce, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Chatsworth, California business, call 1-800-993-9400 or refer to Contact Progent.