Enlarging your telecommuter workforce may have a major impact on network infrastructure, security/compliance, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Chatsworth organization to select the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers services that go from on demand guidance for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Chatsworth, California businesses to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Teleworkers
A fast, organization-wide switchover to a from-home workforce, which could be driven by a pandemic or as an element of a disaster recovery plan, can overwhelm even the most efficient internal Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote IT support experts combined with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from help requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit their active tickets, enter information, and upload screenshots or attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Supplemental Service allows your business to expand your existing Support Desk staff by splitting delivery of Help Desk Call Center support services transparently between your regular support organization and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Support Desk service uses a collaborative support solution utilizing the leading professional services automation (PSA) tool for managing service requests and ticketing, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can enable your business to provide world-class technical support to your teleworkers, refer to Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Chatsworth, California organization, call 1-800-993-9400 or refer to Contact Progent.