Expanding your remote workforce may have a major effect on IT infrastructure, security, and company processes. Progent has 20 years of background assisting SMBs to design, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Chatsworth company to pick the right technologies and adhere to leading practices in building and operating a safe virtual solution for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services ranging from as-needed expertise for getting you past challenging IT bottlenecks to comprehensive project management to help you carry out business-critical tasks.
Progent can help Chatsworth, California organizations to succeed with any facet of creating a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk services, security and compliance, backup/restore solutions, and centralized management.
Help Desk Call Center Services for At-Home Workers
A fast, company-wide transition to a from-home workforce, which could be driven by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk services allow organizations to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk services utilize Progent's extensive network of online technical support specialists along with enterprise-class ticketing and tracking software to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from initial service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update their active tickets, add information, and upload screen captures or relevant files. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with complex problems. To find out more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Augmentation Service allows your company to supplement your current Help Desk Call Center staff by splitting responsibilities for Call Center support services transparently between your in-house support organization and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Support Desk service uses a collaborative support solution based on the number one professional services automation tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Support Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your from-home workers, see Progent's Help Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive work-from-home environment for your Chatsworth, California organization, phone 1-800-993-9400 or go to Contact Progent.