Enlarging your remote workforce may have a major impact on network infrastructure, security/compliance, and corporate culture. Progent has 20 years of experience assisting SMBs to plan, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can assist your Chatsworth company to pick the right technologies and follow leading practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide support services ranging from on demand guidance for helping you over challenging IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Chatsworth, California businesses to succeed with any aspect of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and unified management.

Help Desk Services for Telecommuters
A fast, enterprise-wide transition to a teleworker business model, which might be activated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide network of online IT support specialists combined with enterprise-class ticketing and follow-up software to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC support from initial service requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to check or edit their active trouble tickets, enter information, and append screen captures or attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service enables you to expand your existing Call Center staff by sharing responsibilities for Call Center support transparently between your regular IT support personnel and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support solution utilizing the leading professional services automation tool for handling help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can enable your business to provide best-in-class technical support to your telecommuters, refer to Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home environment for your Chatsworth, California organization, phone 1-800-993-9400 or refer to Contact Progent.