Expanding your telecommuter workforce can have a significant impact on network infrastructure, cybersecurity, and corporate culture. Progent has two decades of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Chatsworth organization to select the right technologies and adhere to leading practices in creating and maintaining a secure virtual solution for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services ranging from on demand guidance for getting you over challenging technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Chatsworth, California businesses to with any facet of creating a high-functioning work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk services, security and compliance, backup/restore solutions, and centralized management.

Help Desk Support for Telecommuters
A sudden, company-wide switchover to a teleworker workforce, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Call Center support services utilize Progent's extensive team of remote technical support experts along with enterprise-class trouble ticketing and tracking technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or update their current tickets, add information, and upload screenshots or relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows your business to augment your current Help Desk Call Center staff by sharing responsibilities for Support Desk support services seamlessly between your regular support staff and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Support Desk service uses a co-sourcing support solution based on the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Call Center Supplementation Services can enable your business to provide best-in-class technical support to your from-home workers, refer to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Chatsworth, California company, phone 1-800-993-9400 or visit Contact Progent.