Expanding your telecommuter workforce may have a major impact on network infrastructure, cybersecurity, and company culture. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Chatsworth company to pick the appropriate technologies and adhere to leading practices in creating and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent offers support services that go from on demand guidance for helping you past challenging IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.
Progent's consultants can help Chatsworth, California organizations to with any facet of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk services, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Services for Teleworkers
A rapid, company-wide switchover to a telecommuter workforce, which might be activated by a pandemic or as a component of a business continuity process, can overstretch even a high-performing internal Call Center. Progent's Help Desk services make it possible for organizations to outsource or supplement their Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Call Desk support services leverage Progent's nationwide team of online IT support experts along with world-class ticketing and follow-up technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from service requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or update their current trouble tickets, add information, and append screenshots and relevant files. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Call Center Supplemental Service enables your company to expand your current Help Desk organization by sharing responsibilities for Help Desk services seamlessly between your in-house support organization and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service uses a collective support model utilizing the leading PSA platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can enable your company to deliver world-class IT support to your from-home workers, go to Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Chatsworth, California company, phone 1-800-993-9400 or refer to Contact Progent.