Enlarging your telecommuter workforce may have a major impact on IT infrastructure, cybersecurity, and company processes. Progent has two decades of background helping businesses of all sizes to plan, deploy, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Chatsworth organization to select the appropriate tools and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers top business value. Progent offers services that go from on demand expertise for helping you past challenging technical roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Chatsworth, California businesses to succeed with any aspect of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Support for Teleworkers
A sudden, organization-wide switchover to a telecommuter business model, which might be motivated by a pandemic or as a component of a disaster recovery/business continuity plan, can overstretch even a well-staffed internal Call Center. Progent's Call Center services make it possible for businesses to outsource or augment their Call Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of remote IT support specialists along with enterprise-class trouble ticketing and follow-up technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from initial service requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or update the status of their current trouble tickets, enter information, and append screenshots and relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service enables your business to augment your existing Help Desk staff by splitting delivery of Call Desk services transparently between your regular IT support staff and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Help Desk service is based on a co-sourcing support solution utilizing the leading PSA platform for managing help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your business to deliver world-class desktop support to your at-home workforce, visit Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Chatsworth, California company, phone 1-800-993-9400 or go to Contact Progent.