Expanding your telecommuter workforce can have a major impact on network architecture, security, and company processes. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Chatsworth organization to pick the appropriate technologies and adhere to best practices in building and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and returns top business value. Progent can provide services that go from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Chatsworth, California businesses to with any facet of building a high-functioning work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, endpoint security, data protection solutions, and streamlined management.

Help Desk Support for Remote Workers
A rapid, company-wide transition to a telecommuter workforce, which might be driven by an epidemic or as an element of a business continuity plan, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services allow businesses of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Desk support services leverage Progent's extensive team of remote technical support specialists along with world-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or revise their current tickets, enter information, and append screenshots and attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service enables you to augment your current Help Desk organization by splitting responsibilities for Help Desk Call Center services transparently between your in-house support organization and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution based on the leading professional services automation tool for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class technical support to your at-home employees, go to Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing a productive work-from-home solution for your Chatsworth, California business, call 1-800-993-9400 or visit Contact Progent.