Chatsworth At Home Workers Solutions Consultants
Help Desk Augmentation and Outsourcing Consulting
Expanding your telecommuter workforce can have a major impact on network architecture, security, and company processes. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Chatsworth organization to pick the appropriate technologies and adhere to best practices in building and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and returns top business value. Progent can provide services that go from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Chatsworth, California businesses to with any facet of building a high-functioning work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, endpoint security, data protection solutions, and streamlined management.
Help Desk Support for Remote Workers
A rapid, company-wide transition to a telecommuter workforce, which might be driven by an epidemic or as an element of a business continuity plan, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services allow businesses of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center services.
- Progent's Standard Call Desk support services leverage Progent's extensive team of remote technical support specialists along with world-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or revise their current tickets, enter information, and append screenshots and attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Augmentation Service enables you to augment your current Help Desk organization by splitting responsibilities for Help Desk Call Center services transparently between your in-house support organization and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution based on the leading professional services automation tool for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Call Desk Supplementation Services can enable your company to deliver best-in-class technical support to your at-home employees, go to Progent's Help Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing a productive work-from-home solution for your Chatsworth, California business, call
An index of content::
Microsoft Lync 2013 Help and Support
24/7 Lync Server 2013 high availability Professional
Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, and both IP-based and PSTN voice communication. Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and streamlines administration via integration with Windows AD. Lync 2010 can also reduce expenses by doing away with VoIP hardware and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications experts can provide online and onsite support to assist your company to maintain and troubleshoot your existing Lync Server 2010 deployment or assess the benefits of upgrading from Lync to Skype for Business, which is the renamed and revamped version of the product. Progent can also assist you to plan and carry out an efficient Skype for Business migration.
Computer Consultant Expertise for IT Service Providers
IT Services for Network Service Providers Technology Consulting
Progent's Support Program for IT Service Providers lets you use Progent's consulting engineers under your own service brand as a transparent arm of your IT services team.
Computer Engineer SharePoint 2019 PowerShell
Microsoft Certified Expert Computer Engineer SharePoint 2019 Hybrid Search
Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer affordable online and onsite consulting expertise, application development, and technical support services for businesses of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from older releases of SharePoint. Progent can assist you design and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines local and cloud components into a seamless intranet solution.
Specialists SBS 2008
Microsoft SBS 2008 Support and Integration
Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that provides the foundation for a feature-rich but manageable information. The integration demands of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for a network consultant with hands-on background and broad knowledge in planning and building effective end-to-end information technology solutions. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies built into SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, managing, and servicing IT solutions powered by the Microsoft SBS suite of servers and applications.
Microsoft Teams with Exchange Online Consultants
Microsoft Teams data loss protection Engineer
Progent can assist you to design an upgrade to Teams from Skype for Business and install, manage, and debug a cloud-based or hybrid implementation of Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.
MS SQL Technology Consulting Services
Upgrade Consultant SQL Server 2008
SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the rapid development of cutting-edge enterprise-class programs that can provide your business a critical competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET environment.
Operations Manager Example Application
Operations Manager Case Study
Before Progent’s MOM-based solution, system problems were approached reactively, after users were impacted by them. With the help of proactive, automated alerts and trend analyses created by Microsoft Operations Manager, Progent can now anticipate system issues before they grow to be critical enough to impact network uptime. Thanks to MOM, Progent can resolve incipient problems before customers are aware that the problems exist. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to deliver small business IT systems enterprise-class service continuity, safety and productivity.
Windows Server 2019 System Insights Consulting Services
Windows Server 2019 Cluster Operating System Rolling Upgrade Remote Consulting
Progent's certified Windows Server 2019 consultants can help your organization to design and carry out an efficient migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 offers significant improvements in capacity, speed, manageability, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and container support.
ProSight Data Protection Services Engineer
BDR and Business Continuity Solutions Technical Support Services
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's disaster recovery consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information.
Power BI Reports Developer Firms
Programmer Power BI Mobile Apps
Progent's Power BI experts can help you to plan, install, maintain, update or debug your Power BI business analytics solution. Progent can also help you to organize your source data for Power BI reports and dashboards. Progent can help you build and administer an on-premises, cloud, or hybrid environment for Power BI.
Consultant Google Cloud Linux
Google Cloud Kubernetes Engineer
Progent offers cost-effective remote and on-premises consulting to help businesses of any size to migrate any part of their core network infrastructure to Google Cloud Platform services. This can save management hassle and hardware costs and allow access to Google's cutting edge AI and machine learning tools. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery solutions, and security strategies.
On-site Technical Support Windows Server 2019 integration
Consultants Windows Server 2019 with Linux
Progent's certified Windows Server 2019 experts can assist your organization to plan and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in capacity, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, availability, and Linux support.
Microsoft Certified Windows 10 Edge Troubleshooting
24 Hour Engineer Microsoft Windows 10 Upgrade
Progent's Microsoft-certified consultants can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Windows. Online and onsite evaluation and upgrade support for Windows 10 provided by Progent's experts include Return on Investment analysis, project supervision, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile management and synchronization, telecommuter connectivity, data and identity security, streamlined deployment and management, infrastructure design, Wi-Fi support, disaster recovery planning, custom training for network management staff and end users, and ongoing consulting support.
24 Hour 64-bit Processing Specialists
64-bit Migration Consulting
Progent’s Microsoft-certified consultants can help your organization to enhance your application servers and/or desktops from 32 bits to 64 bits. Progent can assist your company to calculate the costs and benefits of upgrading to 64-bit computing, plan an efficient upgrade strategy that minimizes operational interruptions, and offer economical, expert online help to assist you to configure 64-bit software and application programs on your current hardware.
White Papers IT Outsourcing Model
IT Outsourcing and Co-sourcing White Paper
Progent’s IT outsourcing packages offer budget-friendly computer support for mid-size businesses. Whether it includes planning network architecture, creating an in-house Help Desk or using an outside one, deploying a new email system, monitoring your network, or building an on-line business application, outsourcing your IT engineering services can reduce expenses and minimize risks, allowing IT service expenses to increase in a more moderate and controlled fashion than is possible by amassing a large, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you create a secure and robust network architecture for your critical Windows-powered business software including Windows Server 2008, Exchange Server, and SQL Server 2008.
ProSight Email Zero Hour Protection Consulting
Consultant ProSight Email Spyware Protection
Progent's ProSight Email Guard uses the technology of leading data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter.
Consult OS X Remote
OS X Remote Technology Professional
Progent provides nationwide online help and troubleshooting services for businesses that operate Apple Mac OS X networks or whose IT systems feature a combination of macOS and Mac OS X with Microsoft Windows products. Progent's experts offer Apple macOS and Mac OS X users a range of IT services such as desktop support, upgrading to the latest version of OS X from earlier versions of Mac, plus expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with Apple iPhone and iPad integration and management, or migrating to Apple's iCloud. Remote technical support provides maximum leverage for your IT dollar by preserving user productivity and shortening the hours charged for network analysis and repair. Advanced online support utilities and skilled service specialists and consultants combine to enable Progent to solve most IT problems without wasting time and money by going to your location. In most of cases your IT problems can be remediated over the phone or via a mix of telephone help and remote network analysis. Progent can make available Cisco CCIE network engineers and CISSP certified security professionals to assist you with the toughest system issues.
Information Technology Outsourcing Companies Enterprise Windows
Project Planning Support and Integration
For enterprises with branches in California or any area covered by Progent's consultants, Progent's Microsoft-Premier IT support professionals and authorized Cisco system consultants offer a variety of IT consulting services such as project management, SOX compliance, office relocations, corporate security, system architecture, on-site or remote branch office support, and troubleshooting for colocation hosting environments. A Progent IT architect can show you how to design a multi-office network that makes efficient use of co-location facilities and Internet hosting sites. Progent’s Microsoft Premier engineers can help large corporations plan, integrate and maintain major rollouts of the latest versions of Microsoft technology such as Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progent’s CCIE and Cisco Certified Network Professional consultants can help you deploy Cisco technology for connectivity solutions that incorporate simple, high-performance, integrated, and remote networking.
24-7 Accounting System Contract Development
Contract Programmer Excel
Progent's application experts offer advanced support, custom development, integration assistance, and online classes for leading applications covering vital areas including ERP and MRP, financials, business reporting, web commerce application design, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with decades of experience providing advanced consulting services online, Progent can assist clients anywhere in the United States to avoid the lost productivity and fees associated with travel and on-premises visits without compromising the effectiveness of technical support.
Small Business Computer Network Consulting
Small Office Migration Company
Progent's Microsoft and Cisco certified computer engineers offer advanced support for a wide range of products and technologies and can provide that assistance by phone anywhere in the U.S. or in person in major cities throughout the United States and anywhere in . Progent provides online help for information systems based on Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that include a mix of Windows and UNIX/Linux technology. Progent also offers the help of Cisco CCIE infrastructure specialists for complex connectivity problems, as well as the the assistance of CISA and CISSP-qualified security consultants to assist with complex security design and problem solving. Progent has provided online network support to businesses in all 50 states in the United States.
Services Dynamics GP 2015 Data Extraction
Dynamics GP 2015 Power BI Designer
Microsoft Dynamics GP 2015 R2 features a revamped architecture that improves cloud integration, supports the most popular handheld devices, permits single sign-on with Azure Active Directory, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines management reporting, includes new Workflows, extends the Web Client, and adds more than 100 enhancements to its library of applications. Progent's Microsoft-certified consultants have the depth and breadth of technical skills and experience to resolve the many IT and business issues involved with upgrading to Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the return on your investment in this mission-critical product.
24 Hour Service Database Network Consultants
Information Technology Consulting Service Reporting
Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or small service organizations who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by every consultant to every customer. The practice of documenting and organizing support records results in more effective service and avoids a variety of common problems such as when a service customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.
Internet Security and Acceleration Server Consulting Services
ISA 2004 Support and Help
Progent's certified ISA Server consulting experts have extensive backgrounds creating corporate security designs for IT networks with multiple sites, remote workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small business design and deploy an installation of Microsoft ISA Server 2004 that supports your IT security requirements without limiting your productivity.
Solaris Security Audits
Best Network Intrusion Penetration Testing Solaris
If your company runs a Sun Solaris environment or a mixed-platform computer system, Progent's CISM and CISSP-premier security specialists can assist your whole enterprise in a broad range of security topics such as security administration procedures, security design and models, access control systems and techniques, applications development security, business processes security, hardware security, communications, network and Internet security, and workplace recovery planning. CISM, CISSP and ISSAP stipulate the fundamental skills and worldwide standards of knowledge that information security professionals are required to master. These certification provide IT management the confidence that consultants who have achieved their CISM or CISSP qualification have the background and knowledge to deliver effective security management and engineering services.
Email Intent Analysis Services
ProSight Email Data Leakage Prevention Consult
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall.
Specialist Exchange Upgrade
Exchange 2010 Migration Consult
Progent's Microsoft-certified consulting engineers can help you to assess the benefits of Microsoft Exchange 2010 for your company and can assist your IT staff to design and implement an efficient migration to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Exchange 2007 Server that will provide fast ROI by improving your workers' efficiency, cutting the expense of equipment and service, streamlining administration, and consolidating your key communications platforms.
VMM 2016 Management Server Integration Support
Top SCVMM 2016 and PowerShell Outsourcing
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is designed to offer a unified solution for configuring and administering virtualized datacenters across hybrid networks that can incorporate private clouds and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consulting experts can help organizations of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to upgrade efficiently from legacy versions of VMM, design workflows for creating and deploying VMs and VM hosts, design fault-tolerant compute and storage clusters, integrate your datacenter resources with public clouds, set up virtual switches and load balancers, write and refine PowerShell scripts, and help you assess the strategic business benefits of the latest technologies like Storage Spaces Direct and Host Guardian Service. Progent's virtualization professionals offer advanced Windows Hyper-V consulting and VMware vSphere expertise.
Aironet AP Management Specialist
Configuration Aironet Access Point Management
Progent's certified wireless consulting experts can assist businesses of all sizes to design, deploy, manage and repair Cisco Aironet wireless access point solutions to provide the throughput, coverage, capacity, expandability, security and ease of management needed for seamless connectivity between Wi-Fi and wired network infrastructure. Progent offers efficient remote and on-premises consulting services for both end-of-life and current 802.11ac Aironet wireless access points and Progent can assist you design and manage wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi APs.
WatchGuard Firebox Firewall Cybersecurity Tech Services
Auditing WatchGuard Firewall
Progent offers support expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and manage a WatchGuard Firewall/VPN product that fits your security requirements and budget. Progent can assist you to manage legacy WatchGuard firewalls or migrate smoothly to current WatchGuard firewall solutions.
Catalyst Wireless Access Point Remote Troubleshooting
Catalyst 9130AX Access Point Online Technical Support
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 Wireless Access Point experts offer economical remote and on-premises help for Catalyst Wi-Fi 6 wireless access points.
Cisco Network Engineer Small Business Wireless AP
Top Quality Integration Support Small Business WAP371
Cisco's Small Business family of access points are Linux-based devices designed as entry-level wireless solutions for small offices. Progent's Cisco CCIE-certified wireless network experts can provide remote or onsite configuration and troubleshooting services to assist you to plan, implement, upgrade, optimize, manage and troubleshoot Cisco Small Business wireless AP environments of any scale or topology.
Information Risk Assessment Consultants
Services Security Vulnerability Assessment
Progent offers several security packages intended to deliver larger institutions an impartial and comprehensive security audit from a team of certified security engineers. All Progent's security assessment packages incorporate a suite of services like network scans from within and from outside the corporate firewall, professional interpretation of captured data by certified security engineers, creation of a report documenting the findings, plus an interactive concise executive summary and a detailed live outbrief for in-house IT administrators.
Contact Progent
Contact Progent
For small organizations considering Progent's IT outsourcing, consulting, or technical support offerings, call 800-993-9400 or send email to information@progent.com.
24-Hour On-site Support Microsoft Windows Server 2003 Cluster
Microsoft Windows 2003 Cluster Server Integration Services
Progent provides Microsoft Windows 2003 Cluster Server assistance to help your business implement zero-downtime server clusters designed to deliver 100% uptime. Clustered Windows servers for non-stop networks include Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Server Cluster. By assisting you t design non-stop server clustering solutions around Microsoft Windows Server 2003 Cluster, Progent’s Premier Windows professionals ensure that your non-stop server clusters are configured to maximize the strategic value of your information system.
Top Remote Troubleshooting Remote Workforce Network Infrastructure
At Home Workforce Network Infrastructure Computer Consulting
Progent can help small and medium-size businesses to design, deploy and debug the network infrastructure for teleworkers.
Windows Hyper-V 2016 Private Cloud Consultants
Hyper-V 2016 Hybrid Cloud IT Consultants
Windows Hyper-V 2016 utilizes key features first designed for and refined on Microsoft Azure, among the world's biggest public clouds. This pedigree dramatically improves the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by enhancing data security, availability, expandability, manageability, dependability and recoverability. Progent’s Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your organization, set up test environments to verify the ability of Hyper-V 2016 to support your vital applications, design a cost-effective network topology for a cloud-centric or hybrid deployment, develop and execute a smooth migration plan, train your IT management and technical support staff, and provide ongoing consulting and debugging support to make sure that your Hyper-V 2016 solution gives you maximum business benefit.
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