Expanding your remote workforce can have a significant impact on network infrastructure, security, and corporate workflows. Progent has two decades of background assisting SMBs to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Chatsworth organization to select the right technologies and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers services ranging from as-needed guidance for helping you over occasional technical bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can help Chatsworth, California businesses to with any facet of building a high-functioning work-from-home environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, data security, data protection solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
An emergency, organization-wide switchover to a teleworker business model, which could be driven by a pandemic or as an element of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online technical support specialists along with enterprise-class ticketing and tracking technology to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC support from service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or update the status of their active tickets, enter details, and upload screenshots and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Supplemental Service enables your company to expand your current Help Desk organization by splitting responsibilities for Help Desk support services transparently between your in-house IT support personnel and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's shared Help Desk service is based on a co-sourcing support solution based on the leading professional services automation tool for handling service requests and ticketing, establishing ownership, tracking progress, and producing reports. To find out how Progent's Call Center Supplementation Services can help your company to deliver best-in-class technical support to your from-home workers, go to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive work-from-home environment for your Chatsworth, California business, call 1-800-993-9400 or go to Contact Progent.