Expanding your telecommuter workforce may have a significant effect on IT infrastructure, security, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Chatsworth company to pick the right technologies and adhere to best practices in building and operating a secure virtual solution for telecommuters that promotes collaboration and delivers top business value. Progent can provide support services ranging from as-needed guidance for getting you past challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.
Progent can assist Chatsworth, California businesses to with any facet of building a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, cybersecurity, data protection solutions, and centralized management.
Help Desk Call Center Services for Remote Workers
A rapid, organization-wide transition to a teleworker workforce, which could be activated by a pandemic or as an element of a disaster recovery process, can overstretch even a high-performing internal Support Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Support Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Support Desk services utilize Progent's extensive team of remote IT support experts combined with enterprise-class ticketing and follow-up software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from help requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or revise their current tickets, add details, and append screenshots or relevant files. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with advanced problems. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service allows your company to expand your existing Help Desk staff by sharing responsibilities for Call Desk services seamlessly between your in-house support personnel and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collective support model utilizing the leading professional services automation platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To learn how Progent's Call Desk Supplementation Services can enable your business to deliver world-class technical support to your from-home workers, go to Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your Chatsworth, California company, call 1-800-993-9400 or refer to Contact Progent.