Ransomware : Your Crippling IT Nightmare
Crypto-Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a modern cyber pandemic that presents an existential danger for organizations poorly prepared for an assault. Multiple generations of crypto-ransomware like the Reveton, WannaCry, Locky, Syskey and MongoLock cryptoworms have been around for many years and still inflict havoc. More recent variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, along with daily as yet unnamed malware, not only do encryption of online critical data but also infiltrate any configured system protection mechanisms. Files replicated to cloud environments can also be rendered useless. In a poorly designed environment, it can render automated restoration impossible and basically knocks the entire system back to zero.

Getting back online applications and data following a ransomware event becomes a race against the clock as the targeted business tries its best to stop lateral movement and remove the ransomware and to resume business-critical operations. Due to the fact that ransomware takes time to move laterally, penetrations are often launched on weekends, when attacks in many cases take longer to uncover. This multiplies the difficulty of rapidly mobilizing and organizing a knowledgeable response team.

Progent offers an assortment of services for securing Chatsworth organizations from crypto-ransomware attacks. Among these are staff training to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based threat protection to identify and suppress zero-day malware attacks. Progent also can provide the services of veteran ransomware recovery professionals with the track record and commitment to reconstruct a compromised environment as urgently as possible.

Progent's Ransomware Restoration Services
Subsequent to a crypto-ransomware attack, sending the ransom in Bitcoin cryptocurrency does not ensure that cyber criminals will return the needed keys to decrypt all your files. Kaspersky Labs estimated that seventeen percent of ransomware victims never recovered their information after having paid the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the usual crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller businesses. The alternative is to setup from scratch the critical parts of your Information Technology environment. Without access to complete data backups, this requires a broad range of IT skills, well-coordinated team management, and the capability to work non-stop until the job is finished.

For decades, Progent has provided certified expert IT services for companies across the US and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have been awarded advanced certifications in leading technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally-renowned certifications including CISA, CISSP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise with financial systems and ERP applications. This breadth of experience gives Progent the skills to knowledgably understand necessary systems and integrate the remaining parts of your network system after a ransomware penetration and configure them into a functioning system.

Progent's security group utilizes state-of-the-art project management tools to orchestrate the complex recovery process. Progent knows the urgency of acting swiftly and in concert with a customer's management and IT staff to prioritize tasks and to get the most important systems back online as soon as humanly possible.

Customer Case Study: A Successful Crypto-Ransomware Virus Recovery
A customer escalated to Progent after their organization was attacked by the Ryuk ransomware. Ryuk is generally considered to have been created by Northern Korean state criminal gangs, suspected of adopting strategies leaked from the U.S. National Security Agency. Ryuk seeks specific businesses with limited room for operational disruption and is one of the most profitable incarnations of crypto-ransomware. Major victims include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing business headquartered in the Chicago metro area with about 500 employees. The Ryuk event had paralyzed all company operations and manufacturing processes. The majority of the client's data backups had been on-line at the start of the attack and were eventually encrypted. The client was evaluating paying the ransom demand (more than two hundred thousand dollars) and hoping for good luck, but ultimately engaged Progent.

"I can't thank you enough about the care Progent gave us during the most critical time of (our) businesses life. We most likely would have paid the cyber criminals behind the attack except for the confidence the Progent group gave us. That you could get our e-mail and key servers back into operation sooner than 1 week was incredible. Each expert I interacted with or e-mailed at Progent was hell bent on getting us back online and was working at all hours to bail us out."

Progent worked hand in hand the client to quickly identify and prioritize the key applications that had to be recovered to make it possible to restart departmental operations:

  • Active Directory
  • Microsoft Exchange Server
  • Accounting/MRP
To start, Progent adhered to Anti-virus penetration response industry best practices by stopping the spread and cleaning systems of viruses. Progent then began the work of bringing back online Active Directory, the heart of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange email will not work without Windows AD, and the businesses' MRP software leveraged Microsoft SQL Server, which requires Active Directory for security authorization to the data.

In less than 48 hours, Progent was able to re-build Active Directory to its pre-virus state. Progent then assisted with setup and storage recovery on needed applications. All Exchange data and configuration information were usable, which accelerated the restore of Exchange. Progent was also able to locate local OST files (Microsoft Outlook Offline Folder Files) on various PCs to recover mail messages. A recent offline backup of the businesses accounting/ERP systems made them able to restore these vital services back on-line. Although major work still had to be done to recover totally from the Ryuk event, critical services were restored quickly:

"For the most part, the production line operation never missed a beat and we did not miss any customer sales."

Over the next few weeks important milestones in the restoration project were made through close collaboration between Progent engineers and the client:

  • In-house web applications were restored with no loss of data.
  • The MailStore Server exceeding four million historical emails was brought online and accessible to users.
  • CRM/Customer Orders/Invoicing/AP/Accounts Receivables/Inventory capabilities were completely restored.
  • A new Palo Alto 850 firewall was brought on-line.
  • 90% of the user PCs were back into operation.

"Much of what occurred during the initial response is mostly a haze for me, but our team will not soon forget the care all of you put in to help get our business back. I have been working together with Progent for at least 10 years, possibly more, and each time I needed help Progent has come through and delivered. This situation was a testament to your capabilities."

A possible business disaster was dodged through the efforts of top-tier experts, a broad range of technical expertise, and close teamwork. Although in hindsight the crypto-ransomware attack detailed here could have been stopped with modern security solutions and NIST Cybersecurity Framework best practices, staff training, and appropriate security procedures for data protection and keeping systems up to date with security patches, the reality is that government-sponsored hackers from China, North Korea and elsewhere are relentless and will continue. If you do fall victim to a ransomware incursion, feel confident that Progent's team of professionals has proven experience in ransomware virus blocking, cleanup, and file recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), thanks very much for allowing me to get some sleep after we got through the most critical parts. Everyone did an fabulous job, and if anyone is visiting the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Chatsworth
For ransomware system recovery consulting services in the Chatsworth area, phone Progent at 800-462-8800 or go to Contact Progent.

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    NetDocuments (NetDocs) is a cloud-based document management system (DMS) built for legal workflows. Progent offers online access to NetDocuments experts to assist your law firm to plan, deploy, administer, optimize, or debug a document management system environment based on NetDocs.

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    Progent can help your business in all phases of your migration to Microsoft Exchange Server 2016 including planning high availability (HA) system topology for an on-premises, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; specifying mass storage capacity required for your virtual machines, mailbox databases and logs; configuring hardware load balancing for fault-tolerant client access services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.

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    Microsoft Lync 2013, now called Skype for Business, allows businesses of any size to build a centrally managed and secure communications ecosystem that permits a BYOD computing style with instant messaging, real-time presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP-based and PSTN calling enabled for a wide assortment of stationary PCs and handheld devices. Progent's Microsoft-certified Lync Server 2013 consultants and system integrators can assist you to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-based (via Lync Online) or hybrid model appropriate for your present and long-term goals, implement Lync Server 2013 in a way that expedites your ROI, and provide live online and on-premises training to your management staff and users. Progent offers in-depth expertise in critical components of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with popular Office and Microsoft 365 applications including Outlook clients and PowerPoint.

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    Progent can help you in any phase of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 Core as a host for Exchange; planning HA system topology for a local, cloud-based or hybrid deployment; moving mailboxes; designing and configuring Hyper-V; configuring hardware load balancing; configuring DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook.

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    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that incorporates over a quarter century of background assisting manufacturing and service companies to manage complicated supply chains and improve the efficiency of critical business processes in order to get products to market fast and meet customer schedules consistently. Progent offers the expertise of an ERP specialist with more than two decades of background with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or onsite services that spans from occasional guidance to end-to-end solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, debugging, ETL, Microsoft 365 integration, training, and DBA services.

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    Progent's Sun Solaris platform support experts provide small and mid-size businesses and software developers support for managing and supporting Sun Solaris systems that coexist with Microsoft-powered networks. Progent can give your organization access to Solaris experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of expertise offers you an easy one-stop source to help you create and maintain a secure and reliable mixed-platform network and communications environment that allows Solaris and Microsoft coexistence by integrating MS Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Microsoft Windows Server 2012 R2 Hyper-V improves virtualization in key areas including secure multitenancy, flexible network infrastructure, cloud support, expandability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your company to benefit from Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to cut IT costs and improve availability.

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    Progent's high availability interoffice connectivity and 24x7 network connection engineers can help small businesses create zero-downtime Interoffice connectivity by means of fully redundant networks with transparent failover. Progent's Cisco Certified Internetwork Experts can plan and deploy high-availability Inter-office connections based on non-stop EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can show you how multi-path connections and transparent fail-over can provide economical 24x7 interoffice networking.

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    Progent makes use of the Flexential Tampa colocation center mainly to deliver private cloud hosting. Progent maintains a group of IT consultants located in the vicinity of Tampa, and Progent also offers online expertise from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware professionals, and veteran disaster recovery/business continuity planning experts. Progent can also assist your business to plan and implement a migration to the Flexential facility with services like designing system architecture, specifying hardware components, system configuration and validation, debugging, streamlining online network management, and training your IT support team.

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    Exchange Server 2013 includes major improvements to the functionality of its predecessor Exchange Server 2010 and introduces powerful innovations plus a revamped structure. These improvements favorably impact vital facets of IT like ease of administration, availability, compliance, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can help you understand the potential business benefits of migrating to Exchange 2013, design a cost-effective test and deployment strategy, and train your IT staff to manage your Exchange 2013 solution. Progent also offers ongoing remote consulting and management for Microsoft Exchange Server 2013.

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    Progent's Technical Response Center provides national extended hours remote support for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service experts offer after-hours phone help and online secure network access to isolate and repair network problems quickly and economically. The breadth of IT experience represented by Progent's team of country-wide service engineers makes it possible to escalate even the toughest problems to appropriate experts as required. For critical problems, the Technical Response Center tries to answer your call for support within one hour.

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    If your company does not require emergency remote help but you think you will require assistance with your network soon, you can conserve time and money and ensure that the right IT skill will be ready when you need it by contacting a Progent sales agent and signing up as a customer. For more information, phone 800-993-9400 or send email to information@progent.com.

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    Progent provides high availability load balancing support that addresses network load balancing, load balanced program, network backbone routing, and content dispatching products such as F5 Networks 3DNS. non-stop load balancing providers for which Progent can provide consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.

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    The latest generation of ASA 5500-X Family of firewalls with Firepower Services provide significantly more value than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-certified CCIE network consultants can help you to maintain your existing PIX or Cisco ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, configure, tune, administer and debug firewall environments built on Cisco ASA firewalls with Firepower Services.

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    Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.

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  • SQL Server 2016 Development Consultant Services
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    SQL Server 2016 offers major enhancements in speed, capacity, security and compliance, uptime, mobile computing integration, plus integrated business intelligence. Innovations include PolyBase for handling structured and unstructured databases simultaneously for big data applications, R language integration, Always Encrypted mode, Mobile Report Publisher, and seamless management of on-premises and cloud resources. Progent's Microsoft-certified consulting team can provide online and on-premises expertise to assist businesses of any size to configure, administer or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager.

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    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital assets that drive your IT network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact your business.

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