Crypto-Ransomware : Your Crippling Information Technology Disaster
Crypto-Ransomware  Remediation ConsultantsCrypto-Ransomware has become a too-frequent cyber pandemic that poses an extinction-level threat for businesses unprepared for an assault. Different iterations of ransomware such as Dharma, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been out in the wild for many years and still cause havoc. More recent versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, as well as more as yet unnamed viruses, not only encrypt on-line information but also infiltrate all configured system protection. Files synchronized to off-site disaster recovery sites can also be corrupted. In a vulnerable data protection solution, it can make automatic recovery useless and basically sets the datacenter back to square one.

Recovering programs and information following a ransomware attack becomes a sprint against the clock as the victim struggles to stop lateral movement and clear the virus and to resume business-critical operations. Because ransomware takes time to move laterally, penetrations are frequently launched on weekends, when attacks tend to take longer to notice. This multiplies the difficulty of rapidly assembling and orchestrating a knowledgeable mitigation team.

Progent provides a range of services for securing Chatsworth businesses from crypto-ransomware penetrations. Among these are team training to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with installation of the latest generation security solutions with AI capabilities to automatically discover and quarantine new threats. Progent in addition can provide the assistance of seasoned ransomware recovery professionals with the track record and perseverance to re-deploy a breached system as rapidly as possible.

Progent's Crypto-Ransomware Recovery Support Services
After a crypto-ransomware event, sending the ransom in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will respond with the codes to decrypt all your files. Kaspersky ascertained that 17% of ransomware victims never restored their data after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the usual ransomware demands, which ZDNET estimated to be around $13,000 for small organizations. The other path is to piece back together the essential elements of your IT environment. Without the availability of complete information backups, this calls for a broad range of IT skills, professional team management, and the willingness to work 24x7 until the task is finished.

For decades, Progent has made available certified expert IT services for businesses throughout the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have earned high-level industry certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have earned internationally-recognized industry certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience in financial management and ERP application software. This breadth of experience provides Progent the skills to rapidly understand critical systems and integrate the surviving components of your computer network environment after a crypto-ransomware event and configure them into a functioning system.

Progent's recovery group utilizes best of breed project management applications to orchestrate the complicated recovery process. Progent appreciates the importance of acting rapidly and in unison with a client's management and Information Technology resources to prioritize tasks and to get key services back on line as soon as possible.

Case Study: A Successful Ransomware Attack Restoration
A business engaged Progent after their organization was attacked by the Ryuk crypto-ransomware. Ryuk is believed to have been deployed by Northern Korean state criminal gangs, possibly using approaches leaked from Americaís National Security Agency. Ryuk targets specific businesses with little or no ability to sustain disruption and is one of the most lucrative versions of ransomware. High publicized organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturing business headquartered in Chicago and has about 500 staff members. The Ryuk event had shut down all business operations and manufacturing capabilities. The majority of the client's backups had been directly accessible at the beginning of the attack and were eventually encrypted. The client was taking steps for paying the ransom demand (more than $200K) and praying for good luck, but ultimately brought in Progent.


"I canít tell you enough about the expertise Progent provided us during the most critical period of (our) companyís survival. We would have paid the criminal gangs if not for the confidence the Progent experts gave us. The fact that you could get our messaging and important servers back on-line sooner than five days was something I thought impossible. Every single person I worked with or messaged at Progent was totally committed on getting us back online and was working 24 by 7 on our behalf."

Progent worked together with the client to rapidly assess and prioritize the critical elements that had to be addressed to make it possible to continue company functions:

  • Microsoft Active Directory
  • Microsoft Exchange
  • Accounting/MRP
To begin, Progent adhered to AV/Malware Processes incident mitigation industry best practices by isolating and performing virus removal steps. Progent then began the work of recovering Active Directory, the key technology of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange messaging will not function without Active Directory, and the businessesí MRP applications leveraged Microsoft SQL, which requires Active Directory services for authentication to the databases.

Within 48 hours, Progent was able to restore Windows Active Directory to its pre-attack state. Progent then performed rebuilding and storage recovery of critical servers. All Exchange data and attributes were intact, which greatly helped the rebuild of Exchange. Progent was also able to locate intact OST data files (Outlook Email Offline Folder Files) on user workstations and laptops to recover email data. A recent offline backup of the client's accounting/ERP systems made it possible to recover these required programs back available to users. Although major work remained to recover completely from the Ryuk attack, core services were recovered quickly:


"For the most part, the assembly line operation ran fairly normal throughout and we made all customer sales."

During the following few weeks critical milestones in the restoration project were made through tight collaboration between Progent engineers and the client:

  • In-house web sites were brought back up with no loss of data.
  • The MailStore Microsoft Exchange Server with over 4 million archived emails was brought on-line and accessible to users.
  • CRM/Orders/Invoices/AP/AR/Inventory modules were fully operational.
  • A new Palo Alto Networks 850 security appliance was brought on-line.
  • Nearly all of the user workstations were being used by staff.

"Much of what occurred in the initial days is mostly a blur for me, but we will not forget the care each of your team put in to help get our business back. I have been working together with Progent for at least 10 years, maybe more, and every time Progent has impressed me and delivered as promised. This situation was a Herculean accomplishment."

Conclusion
A likely business-ending catastrophe was avoided by results-oriented professionals, a broad spectrum of IT skills, and tight collaboration. Although in post mortem the ransomware virus penetration described here should have been shut down with modern cyber security solutions and recognized best practices, staff education, and properly executed incident response procedures for information protection and proper patching controls, the reality is that state-sponsored criminal cyber gangs from Russia, China and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a ransomware attack, feel confident that Progent's roster of experts has a proven track record in ransomware virus defense, mitigation, and data restoration.


"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), Iím grateful for letting me get rested after we got past the initial fire. All of you did an amazing job, and if anyone is visiting the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Chatsworth
For ransomware recovery consulting in the Chatsworth metro area, call Progent at 800-462-8800 or visit Contact Progent.



An index of content::

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    If your company computer system mixes UNIX, Linux or Solaris platforms with Windows, Progent can assist you to incorporate your computers into a unified network that permits all your OS platforms to run side by side for simple management, transparent dataflow, high reliability, enhanced throughput, and strong protection. Progent's UNIX and Microsoft Windows coexistence support offerings include IT infrastructure configuration and support, support for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, online network help and repair, on-site technical support, and Helpdesk outsourcing.

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  • 24/7 Sun Solaris Network Consulting
    Sun Solaris IT Consultants

    Progent's Sun Solaris family consulting services provide small businesses and developers help with managing and supporting Sun Solaris systems that coexist with Microsoft-powered technology. Progent offers your business contact with Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad range of expertise provides you with an easy single source to show you how to create and manage a secure and robust mixed-platform connectivity and communications infrastructure that supports Solaris and Microsoft coexistence by combining MS Windows with major versions of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux derivatives such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Microsoft GP/Great Plains Configuration

    Progentís Microsoft certified experts provide a variety of support services for Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft accounting package and business management tool based, like all Microsoft accounting tools, on the scalable and popular foundation of Microsoft Windows technology. Dynamics GP 2010, the latest version of Microsoft accounting products in the Microsoft Dynamics GP/Great Plains family, provides an affordable solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is easy to install and configure, and with its segmented design you are able to purchase only the capability you currently require, with the ability to add users and increase capabilities in the future. Progentís Dynamics GP Software consulting engineers can help you install, configure and administer Microsoft Dynamics GP/Great Plains 2010 as well as earlier editions of Microsoft Dynamics GP/Great Plains.

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    Wi-Fi VoIP phone integration Network Consultant

    Progent's Cisco-certified Wi-Fi integration consultants can assist organizations to configure, administer, and troubleshoot Cisco wireless devices such as Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

  • Security Audit Services VPN Security Firewall Security Protect
  • Services MySQL DBA MySQL Enterprise Edition Outsourced Programming
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  • Small Business APs Setup and Support Small Business WAP571 On-site Technical Support

  • Largest Vermont Computer Network Consulting
    Tennessee Small Office IT Consultant

    Progentís Technical Response Center (TRC) provides affordable nationwide after-hours remote help for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals offer extended hours telephone support and online secure network access to isolate and repair network problems rapidly and economically.

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  • Technical Support Cisco Small Business series NSS3000 Best Cisco NSS3000 Consultancy

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    24/7/365 SonicWall NSA 9250 Firewall Cybersecurity Firm

    Progent's SonicWall firewall experts can help you integrate, manage, and troubleshoot SonicWall firewall devices including the newer SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into an end-to-end network protection plan and build protection into your corporate operations.

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  • UNIX Computer Service
    Linux Engineer

    Progent's UNIX platform consulting services provide small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of expertise offers you a convenient one-stop source to show you how to build and manage a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE Linux, Debian GNU/Linux and Mandrake.

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  • PST files and Outlook for Mac Professional
    Entourage and Exchange Consultant

    Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft premier experts can help you install Microsoft Entourage and Exchange so your Apple Macintosh users can collaborate with colleagues who run Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Apple Macintosh systems can coexist, allowing Mac users to receive and transmit messages, examine the Exchange global address list, copy addresses, sync up calendars, and invite people to conferences via your Microsoft Exchange account. Progent will verify that your Exchange Server is appropriately set up and that LDAP and Outlook Web Access are enabled. Progent also can provide customized onsite Entourage education.

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  • Top Microsoft 365 Exchange migration Consulting Services Microsoft 365 integration with on-premises environments Online Consulting

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    Cisco Architecture Small Business Network Consulting

    Progent can assist your organization to deploy Cisco's networking technology to build a robust foundation for your local, private cloud, or hybrid data center and streamline operations in vital areas including resource utilization, security and compliance, versatility, availability, and disaster recovery.

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  • Solaris Consulting Services
    Audit Solaris

    If your business operates a Solaris environment or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-premier security specialists can help your whole enterprise in a wide range of security areas including security administration procedures, security architecture and strategies, connection control products and techniques, software development security, operations security, physical security, communications, infrastructure and web security, and workplace recovery preparedness. CISM, CISSP and ISSAP define the core skills and worldwide standards of knowledge that information security managers are expected to possess. These certification provide executive management the assurance that those who have achieved their CISM, CISSP or ISSAP qualification have demonstrated the experience and knowledge to offer world-class security management and engineering services.

  • Top Quality Meraki Access Point Security Technology Consulting Meraki MR66 Access Point Onsite Technical Support
  • Top Ranked Fortinet 90 Series Firewalls Remote Support Services Fortinet Firewall IPS Support and Integration
  • Top Rated Sun Solaris Migration Solaris to Windows Upgrade Help
  • Top Small Business Technical Support Organizations Computer Consultancy Services Small Office

  • Windows Server 2019 Windows Time Service Network Consultants
    Computer Consulting Windows Server 2019 Kubernetes Containers

    Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to design and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers major improvements in scale, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, resilience, and container support.

  • Top Technology Consulting SQL Server 2012 AlwaysOn Availability Groups Online Help SQL Server 2012 Security
  • UNIX, Windows Consultants UNIX with Windows Online Troubleshooting
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  • Windows Server 2019 Virtual Machine Online Consulting Support Services Windows Server 2019 High Availability
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  • Ekahau Wi-Fi 6 Wireless Site Survey Network Engineer
    Online Support Services Ekahau Predictive Wi-Fi Site Design

    Progent's Ekahau-certified Wi-Fi experts can assist you to plan, deploy, enhance, manage and debug a Wi-Fi network optimized for your facilities. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF signal measurement.

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