Crypto-Ransomware : Your Worst Information Technology Catastrophe
Ransomware  Remediation ProfessionalsRansomware has become a modern cyber pandemic that poses an existential threat for organizations unprepared for an assault. Versions of ransomware such as Dharma, Fusob, Locky, SamSam and MongoLock cryptoworms have been running rampant for a long time and still cause havoc. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, along with additional as yet unnamed malware, not only do encryption of online critical data but also infiltrate most available system restores and backups. Data synchronized to off-site disaster recovery sites can also be ransomed. In a poorly architected environment, it can make any recovery impossible and basically knocks the entire system back to square one.

Restoring services and data after a ransomware intrusion becomes a sprint against time as the victim struggles to stop the spread and clear the ransomware and to restore business-critical operations. Because ransomware needs time to move laterally, assaults are often launched on weekends and holidays, when successful penetrations are likely to take more time to identify. This multiplies the difficulty of quickly mobilizing and orchestrating a capable response team.

Progent has a variety of help services for protecting Chatsworth organizations from ransomware events. Among these are team training to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based cyberthreat defense to discover and suppress day-zero malware assaults. Progent also offers the assistance of veteran ransomware recovery engineers with the talent and commitment to rebuild a breached network as quickly as possible.

Progent's Ransomware Restoration Support Services
Following a ransomware event, sending the ransom in Bitcoin cryptocurrency does not guarantee that merciless criminals will respond with the codes to decrypt any of your information. Kaspersky Labs determined that 17% of ransomware victims never recovered their data after having paid the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The other path is to setup from scratch the key parts of your Information Technology environment. Without access to full system backups, this calls for a wide range of skills, professional team management, and the ability to work non-stop until the recovery project is finished.

For two decades, Progent has provided certified expert Information Technology services for businesses throughout the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has experience in accounting and ERP software solutions. This breadth of experience gives Progent the ability to quickly understand necessary systems and re-organize the surviving parts of your IT system following a crypto-ransomware penetration and configure them into an operational system.

Progent's ransomware team utilizes top notch project management systems to orchestrate the complicated recovery process. Progent understands the importance of working quickly and in concert with a customer's management and Information Technology team members to assign priority to tasks and to put key services back online as soon as humanly possible.

Case Study: A Successful Crypto-Ransomware Incident Response
A business sought out Progent after their network was penetrated by the Ryuk ransomware virus. Ryuk is generally considered to have been developed by Northern Korean government sponsored cybercriminals, suspected of adopting algorithms leaked from America's National Security Agency. Ryuk seeks specific businesses with limited room for disruption and is one of the most profitable instances of ransomware. Major victims include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a small manufacturing company based in the Chicago metro area with about 500 workers. The Ryuk intrusion had shut down all essential operations and manufacturing processes. Most of the client's information backups had been directly accessible at the beginning of the attack and were destroyed. The client was pursuing financing for paying the ransom demand (exceeding $200,000) and hoping for the best, but in the end brought in Progent.


"I cannot say enough in regards to the support Progent provided us during the most fearful time of (our) businesses life. We may have had to pay the cyber criminals behind the attack except for the confidence the Progent team provided us. That you could get our e-mail system and key applications back into operation faster than one week was something I thought impossible. Every single staff member I worked with or texted at Progent was laser focused on getting us operational and was working non-stop to bail us out."

Progent worked with the client to rapidly identify and prioritize the essential systems that needed to be restored to make it possible to restart departmental functions:

  • Active Directory
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To start, Progent adhered to Anti-virus penetration response industry best practices by halting lateral movement and removing active viruses. Progent then started the work of rebuilding Microsoft AD, the heart of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange email will not function without AD, and the businesses' accounting and MRP applications utilized Microsoft SQL, which needs Active Directory services for security authorization to the information.

Within 2 days, Progent was able to rebuild Active Directory to its pre-intrusion state. Progent then assisted with reinstallations and hard drive recovery of essential systems. All Microsoft Exchange Server data and configuration information were usable, which accelerated the rebuild of Exchange. Progent was also able to collect intact OST data files (Outlook Email Off-Line Data Files) on various PCs to recover email data. A not too old off-line backup of the client's manufacturing software made it possible to recover these vital applications back on-line. Although significant work remained to recover completely from the Ryuk attack, critical systems were returned to operations quickly:


"For the most part, the production manufacturing operation ran fairly normal throughout and we delivered all customer orders."

During the following month critical milestones in the restoration process were accomplished through close cooperation between Progent team members and the customer:

  • Internal web sites were returned to operation without losing any data.
  • The MailStore Exchange Server exceeding four million archived messages was brought on-line and accessible to users.
  • CRM/Orders/Invoices/AP/Accounts Receivables/Inventory Control modules were 100 percent recovered.
  • A new Palo Alto 850 firewall was installed.
  • Ninety percent of the user desktops and notebooks were being used by staff.

"A huge amount of what happened those first few days is nearly entirely a haze for me, but our team will not soon forget the urgency all of your team accomplished to help get our company back. I've trusted Progent for the past 10 years, possibly more, and every time Progent has come through and delivered as promised. This situation was a Herculean accomplishment."

Conclusion
A potential business-killing catastrophe was evaded by top-tier professionals, a broad spectrum of knowledge, and tight collaboration. Although in post mortem the crypto-ransomware virus penetration described here could have been identified and disabled with modern security technology and security best practices, staff training, and appropriate incident response procedures for data protection and keeping systems up to date with security patches, the fact remains that state-sponsored hackers from China, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware incursion, remember that Progent's team of experts has substantial experience in ransomware virus defense, cleanup, and information systems recovery.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thank you for letting me get rested after we got over the first week. All of you did an impressive effort, and if any of your guys is visiting the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Chatsworth
For ransomware cleanup services in the Chatsworth metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Microsoft certified experts provide small and mid-size businesses world-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to deliver important software quickly and reliably to appropriate workers, reduce product costs and stay compliant by determining usage profiles, enhance Windows security by improving your knowledge of vulnerability and by installing critical updates, manage your external workforce through accepted standards independent of connection or location, and lower operational expenses by efficiently exploiting the administrative capabilities incorporated into Windows. Progent's SMS consulting professionals can help you use SMS effectively for automated software and application deployment, security patch administration, and resource monitoring management including program and hardware inventory.

  • Technology Consulting Fedora Linux, Solaris, UNIX Chatsworth CA Best Redhat Linux, Solaris, UNIX Support and Help Chatsworth-Chatsworth, CA, United States
  • Technology Consulting Services SQL Server 2019 Analysis Services SQL Server 2019 and Hyper-V Consultant
  • Telecommuters Consulting Experts in Chatsworth - Connectivity Solutions Expertise Chatsworth-Simi Valley Chatsworth Work from Home Employees Support Consulting Chatsworth-Thousand Oaks, CA, USA
  • Telecommuters Consulting Services - Chatsworth - Endpoint Security Systems Consultants Chatsworth-Chatsworth, California 24/7 Remote Workers Chatsworth Consulting Experts - Security Solutions Assistance Chatsworth-Calabasas, California

  • Microsoft Office XP IT Specialist
    Open Now Information Technology Support Microsoft Office 2003

    Progent applies no service activation charge and requires no monthly commitment for services provided during regular working hours. Progent's one-minute granularity eliminates big bills for fast solutions so you will not be tempted to permit minor problems to fester.

  • Teleworkers Chatsworth Consulting and Support Services - IP Voice Technology Expertise Chatsworth-Chatsworth Chatsworth-Woodland Hills, California Remote Workforce Chatsworth Consulting Experts - VoIP Technology Consulting Services
  • Top Rated ProSight VM Hosting Consultant Immediate ProSight VM Hosting Specialist
  • Top Rated Windows 11 Pilot Testing Engineer Windows 11 Upgrade Services
  • Training Office Excel for Mac Training Professional Office Excel for Mac
  • Troubleshooting Short Term IT Staff Augmentation Supplemental Staffing Configuration
  • Unity Connection Specialists Unified Communications Manager IM and Presence Service Integration Services
  • Urgent Macintosh Applications Train MOTU Digital Performer Learn
  • VPN Security Computer Security Specialist After Hours Protect Firewall Security

  • Consultancy Microsoft Azure AD Connect
    Consulting Microsoft Azure AD Connect

    Progent can help you to plan and carry out an efficient move from on-premises Active Directory to cloud-based Azure AD or to a hybrid system that deploys Azure AD DS and AD Connect to centralize identity and access management across onsite and Azure resources.

  • Wi-Fi Site Survey Network Consulting Immediate Wi-Fi RF Coverage Maps Technical Support Services
  • Chatsworth Dharma Crypto-Ransomware Cleanup Chatsworth-Simi Valley, California
  • WiFi 6/6E migration Onsite Technical Support WLAN Integration
  • Windows 2000 Server Computer Consultants 24/7 Windows 2000 Server Computer Engineer
  • Windows 2008 R2 Integration Support Windows Server 2008 Active Directory Support Services
  • Windows Server 2019 Windows Admin Center Support and Setup Windows Server 2019 Clusters Sets Engineer
  • Wireless Integration Example Application School Wireless Case Studies
  • application Testing Lab Consulting Services Engineer NLB Test Lab

  • Aironet 2800 Access Point Consultant
    After Hours Aironet 1700 Access Point Network Consulting

    Progent's Cisco CCIE wireless network infrastructure experts offer online or on-premises configuration and debugging support to help you to plan, configure, update, tune, manage and debug Aironet Wi-Fi access point environments of any scale or topology. Progent's Cisco wireless controller experts can also assist you to combine your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to build a seamless enterprise-wide connectivity solution that is simple to administer and expand. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most appropriate selection, location and configuration of Aironet wireless APs to accommodate your unique workplace design, construction, and expected network traffic.

  • iOS patch management Consultants 24x7 Software patch management Engineers
  • password management Consultancy 24/7 ProSight infrastructure documentation management Consultancy
  • ransomware cryptoworm recovery Consultants Specialist Ryuk ransomware hot line
  • Chatsworth Netwalker Ransomware Removal Chatsworth-Canoga Park, CA
  • ransomware data recovery Consultancy Biggest LockBit ransomware hot line Consulting

  • Work from Home Microsoft Consultant Telecommuting Jobs
    Immediate Telecommute Job Work from Cisco Certified

    Progent is convinced that a carefully designed and executed information system can be a vital factor for accelerating any firm's growth, and Progent applies this belief in our corporate system infrastructure. We have built a non-stop virtual office infrastructure that allows our staff consultants and authorized contractors to deliver fast and effective support, cooperate easily on complex projects, and gain from professional and private growth by being part of an exciting business ethos of personal drive and freedom.

  • scom 2016 OMS integration Support Outsourcing scom 2016 SQL Server integration Remote Support Services

  • Cisco Security Consultant Services
    Online Cisco Certified CCIE Computer Network Support Companies

    Progent offers rapid remote support from Cisco-certified CCIE network infrastructure experts. Progent's CCIE consultants can link to your network via advanced remote diagnostic utilities to deliver quick and economical analysis and repair of critical network problems.

  • system center 2016 operations manager Professional Microsoft Certified Partner scom 2016 Integration
  • wireless IP phone integration Online Technical Support wireless IP phones and Meraki APs Technology Consulting
  • wireless IP phones and CUCM Professionals wireless IP phones and CUCM Consultant

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