Ransomware : Your Crippling IT Disaster
Ransomware  Remediation ExpertsRansomware has become an escalating cyber pandemic that represents an enterprise-level danger for businesses vulnerable to an assault. Different iterations of ransomware such as CryptoLocker, WannaCry, Locky, Syskey and MongoLock cryptoworms have been replicating for years and continue to cause havoc. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as additional unnamed malware, not only do encryption of online data but also infect most configured system protection mechanisms. Data synched to off-site disaster recovery sites can also be encrypted. In a vulnerable data protection solution, this can render automatic restore operations hopeless and effectively knocks the entire system back to zero.

Retrieving programs and information after a crypto-ransomware outage becomes a race against time as the targeted business fights to stop the spread and remove the virus and to restore enterprise-critical operations. Since ransomware takes time to spread, assaults are usually launched at night, when successful penetrations tend to take longer to recognize. This compounds the difficulty of quickly marshalling and coordinating an experienced response team.

Progent has a variety of support services for protecting Chatsworth enterprises from crypto-ransomware penetrations. Among these are user education to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, along with installation of the latest generation security solutions with artificial intelligence technology to rapidly detect and extinguish zero-day threats. Progent also offers the services of expert ransomware recovery professionals with the track record and commitment to reconstruct a breached network as quickly as possible.

Progent's Ransomware Recovery Help
Soon after a ransomware event, even paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that cyber hackers will respond with the needed codes to decrypt all your files. Kaspersky Labs determined that seventeen percent of crypto-ransomware victims never recovered their information even after having sent off the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the usual crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The other path is to piece back together the essential parts of your IT environment. Absent the availability of essential data backups, this calls for a wide complement of skill sets, professional team management, and the capability to work 24x7 until the task is finished.

For two decades, Progent has made available certified expert IT services for companies across the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have earned top industry certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have earned internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has experience with financial management and ERP applications. This breadth of experience provides Progent the ability to quickly identify critical systems and re-organize the surviving pieces of your computer network system after a ransomware penetration and configure them into an operational system.

Progent's security group uses best of breed project management tools to coordinate the sophisticated recovery process. Progent understands the importance of acting quickly and in concert with a client's management and IT staff to assign priority to tasks and to put critical systems back on-line as fast as humanly possible.

Case Study: A Successful Crypto-Ransomware Incident Recovery
A customer contacted Progent after their network system was penetrated by Ryuk ransomware virus. Ryuk is generally considered to have been developed by North Korean state sponsored hackers, possibly adopting approaches leaked from the United States NSA organization. Ryuk seeks specific companies with little or no tolerance for disruption and is among the most profitable instances of ransomware. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing business headquartered in the Chicago metro area and has around 500 employees. The Ryuk event had brought down all business operations and manufacturing processes. Most of the client's data backups had been online at the beginning of the attack and were destroyed. The client was evaluating paying the ransom demand (exceeding $200,000) and praying for the best, but in the end made the decision to use Progent.


"I cannot thank you enough about the help Progent gave us during the most critical period of (our) businesses life. We had little choice but to pay the cybercriminals if not for the confidence the Progent team provided us. That you could get our messaging and essential servers back into operation quicker than seven days was incredible. Every single consultant I interacted with or e-mailed at Progent was absolutely committed on getting my company operational and was working breakneck pace on our behalf."

Progent worked hand in hand the client to rapidly determine and prioritize the critical services that had to be recovered in order to restart company operations:

  • Active Directory
  • Electronic Mail
  • Financials/MRP
To begin, Progent adhered to ransomware penetration mitigation industry best practices by isolating and cleaning up infected systems. Progent then initiated the work of bringing back online Microsoft AD, the core of enterprise environments built upon Microsoft technology. Microsoft Exchange email will not operate without Active Directory, and the businesses' financials and MRP software used Microsoft SQL, which depends on Windows AD for authentication to the databases.

In less than 2 days, Progent was able to restore Active Directory services to its pre-virus state. Progent then helped perform rebuilding and storage recovery of essential applications. All Microsoft Exchange Server schema and attributes were intact, which greatly helped the rebuild of Exchange. Progent was also able to assemble intact OST files (Outlook Email Offline Data Files) on various workstations and laptops to recover mail messages. A recent off-line backup of the businesses financials/MRP systems made them able to restore these vital programs back online. Although a large amount of work needed to be completed to recover fully from the Ryuk event, the most important services were returned to operations quickly:


"For the most part, the production manufacturing operation survived unscathed and we delivered all customer sales."

Over the following few weeks important milestones in the restoration project were made through close cooperation between Progent consultants and the client:

  • Internal web sites were brought back up with no loss of information.
  • The MailStore Microsoft Exchange Server with over four million archived emails was restored to operations and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory Control functions were fully functional.
  • A new Palo Alto Networks 850 firewall was set up and programmed.
  • Most of the user desktops and notebooks were being used by staff.

"A lot of what happened that first week is mostly a fog for me, but I will not forget the urgency all of the team put in to help get our business back. I've entrusted Progent for the past ten years, possibly more, and each time I needed help Progent has outperformed my expectations and delivered. This event was the most impressive ever."

Conclusion
A likely business-killing disaster was dodged by hard-working experts, a broad range of technical expertise, and tight collaboration. Although in analyzing the event afterwards the crypto-ransomware incident detailed here could have been disabled with up-to-date security technology solutions and NIST Cybersecurity Framework best practices, user and IT administrator training, and properly executed security procedures for data protection and proper patching controls, the fact remains that state-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and are not going away. If you do get hit by a ransomware incursion, feel confident that Progent's team of experts has extensive experience in ransomware virus defense, cleanup, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were helping), thank you for letting me get some sleep after we made it through the initial push. Everyone did an amazing job, and if any of your guys is around the Chicago area, dinner is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Chatsworth
For ransomware cleanup consulting in the Chatsworth metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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  • Microsoft Windows 7 Upgrade Network Consultants Microsoft Windows 7 Professionals
  • Microsoft Windows Server 2008 R2 Professionals Remote Support Windows Server 2008 Hyper-VI
  • Microsoft Windows Small Business IT Consultant Microsoft Office XP Technology Consulting
  • Microsoft and Mac Desktop Integration Companies Network Support Desktop Technology

  • Solaris to Windows Upgrading
    Solaris Migration Consulting

    Progent can help your business to plan and implement an efficient transition from a Sun Solaris-powered information environment to a network powered by Microsoft Windows and capable of supporting Microsoft's popular office productivity software, commercial applications, and developer tools. Progent's Sun Solaris, Windows and Cisco consultants and software development specialists can show you how to guard your information and minimize business discontinuity by designing an efficient migration plan that protects your existing assets in Solaris software and technology. UNIX-to-Windows migration support expertise offered by Progent include analysis of current environment, migration planning and validation, Exchange migration support, data and application software transition, and server and storage system migration and economization.

  • Midsized Business Network System Support Consultant Emergency Midsized Company Specialists

  • Application Monitoring Support and Help
    Microsoft Operations Manager Online Help

    Even if your business has a minimal computer support group and a modest technology budget, your information system can still have the same high availability and responsiveness that once required a large in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-certified IT consultants, the most recent network management products for proactive monitoring and alerts, and economical support programs such as a help desk call center to keep your vital network applications and servers up and running.

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  • Enterprise Project Management Consult
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    For advanced project management assistance, Progent offers access to senior IT experts with years of background in IT management, application development, and business process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level IT managers can provide project management expertise to assist enterprise clients follow leading practices to ensure that strategic projects are completed on schedule and within budget.

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  • MySQL and Windows Specialists MySQL Clustering Consultants
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  • Network Load Balancing Remote Support Services 24/7 Technical Support Network Load Balancing
  • Network Management Software Outsourcing Consultant Emergency Network Management System Consulting Services

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    Computer Consultants scom 2016 alerts

    Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure top performance and maximum availability for critical applications by offering unified, cross-platform tracking of IT infrastructure installed throughout on-premises systems and cloud environments. Progent's consulting group offers advanced online and onsite expertise to assist organizations of any size to plan, implement, tune, update and troubleshoot Operations Manager 2016 solutions. Progent can help your company to migrate to SCOM 2016 from earlier releases of Operations Manager or from other IT infrastructure monitoring platforms, or integrate multiple monitoring systems into a unified IT management ecosystem. Progent can also help you extend your Operations Manager 2016 scope to include infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.

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  • CCIE Certified Meraki Switch Topology Remote Troubleshooting
    Support Services Meraki Switch Deployment

    Cisco's Meraki family of access and distribution switches are designed for environments that go from branch offices to campuses. Progent's Cisco-certified consultants offer cost-effective online consulting expertise to assist your company to plan and implement a productive network architecture that incorporates Meraki switches, streamline network administration with Meraki's cloud-based management architecture, set up policies to maintain security and compliance, create and validate a disaster preparedness strategy, and resolve technical issues related to any aspect of your Meraki ecosystem. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to build a cohesive networking infrastructure.

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  • Networking Support Progent's Management Progent's Management System Recovery
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  • Offsite Workforce Chatsworth Consulting - Video Conferencing Technology Consulting and Support Services Chatsworth-Northridge Remote Workers Chatsworth Consulting - Video Conferencing Solutions Consultants Chatsworth-Van Nuys, CA, USA
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    Microsoft Dynamics AX Support Services

    In addition to providing the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent has consultants experienced in Dynamics AX, Dynamics NAV (Navision), Microsoft Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro. Progent can provide programming, troubleshooting, administration help, migration assistance, and one-on-one or group online training classes tailored to meet your particular requirements. Progent's experts also can help you build and maintain a protected, robust server and communications infrastructure to run your ERP, MRP and accounting applications.

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  • SMS 2003 Upgrade Technical Support
    Microsoft SMS Professional

    Progent's Microsoft-certified consultants provide small and mid-size companies enterprise-class consulting services for SMS Server and System Center Configuration Manager, Microsoft's solutions for update and deployment automation. System Center Configuration Manager 2007 is the new name for the update management platform previously called SMS Server. Configuration Manager offers a variety of new features to SMS Server including comprehensive automation, integrated Vista Windows Server 2008 support, NAP security support, and device driver management. Progent's Microsoft certified consulting professionals can show you how to use SMS or Configuration Manager 2007 effectively for automated OS and application software deployment, security patch control, software metering, and licensing reconciliation. Progent's engineers can also help your company to migrate smoothly from Microsoft Systems Management Server 2003 to Configuration Manager.

  • Power View Technical Consultant SQL Server Configuration Manager IT Consulting
  • Private Cloud Integration Professionals ProSight Private Cloud Hosting Services Consultant
  • ProSight Server and Endpoint Management Information Technology Consulting ProSight Patch Management Automation Technical Support

  • SQL Server 2016 Enterprise Remote Technical Support
    Remote Support SQL Server 2016 SSRS

    Microsoft SQL Server 2016 offers significant enhancements in performance, scale, data security, uptime, BOYD integration, plus built-in business intelligence. Innovations include PolyBase for processing SQL and NoSQ files in one appliance for big data applications, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and centralized management of on-premises and cloud operations and services. Progent's Microsoft-certified consultants can deliver online and on-premises expertise to help organizations of all sizes to configure, administer or debug any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft platforms including Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

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    Cisco CCIE Online Information Technology Manager

    Progent's Cisco CCIE-certified network infrastructure consultants have extensive experience assisting ISPs to design, implement, manage, optimize, and debug high-availability, scalable connectivity environments suitable for public networks.

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  • Red Hat Linux, Sun Solaris, UNIX Consultant Chatsworth-Canoga Park, CA Urgent Slackware Linux, Sun Solaris, UNIX Computer Consultants Chatsworth-Calabasas, California, America
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  • Tandberg Telepresence Consultancy
    Cisco Telepresence Consulting

    Progent can provide the services of a certified engineer with expertise deploying technology from the leading telepresence providers such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can help you to design, configure, upgrade, or maintain a video conferencing solution that protects your investment and optimizes the business value of your information system. Progent also offers the expertise of network infrastructure consultants who can assist companies of any size to build and troubleshoot a communications network that provides the performance, dependability, security, and scalability you need to accommodate your video conferencing/telepresence solution.

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  • IT Outsourcing and Co-sourcing Whitepapers
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    Progent's IT outsourcing services provide economical computer support for mid-size corporations. Whether it involves planning network architecture, creating an in-house Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your network, or developing a web-based eCommerce solution, outsourcing your IT technical services can reduce costs and eliminate risks, permitting network service budgets to increase in a more moderate and controlled fashion than is possible by amassing a bulky, all-purpose in-house IT organization. Progent's Outsourcing White Paper and datasheets show how Progent can help you build a protected and robust network architecture for your critical Windows-based applications including Windows 2008, Exchange Server 2007, and SQL Server.

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  • SQL 2008 Reporting Services Contract Programming Network Design Microsoft SQL Server
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  • MySQL Expert Development
    Oracle database administration Professionals

    Progent offers affordable online access to an Oracle MySQL RDBMS DBA or application developer and can help businesses of all sizes to configure and support MySQL within a reliable network infrastructure that provides high levels of speed, expandability, and protection. Progent also has experience helping businesses migrate applications from Oracle to MySQL.

  • SQL Server 2014 AlwaysOn Availability Groups Integration Support Remote Support Services SQL Server 2014 Reporting Services
  • Security Companies SonicWall NSA 9450 Firewall SonicWall NSA 5650 Firewall Secure
  • Security Consultants SonicWall TZ400 Firewall 24-7 Protection SonicWall TZ600 Firewall
  • SharePoint Online Migration Remote Technical Support Technical Support SharePoint 2016 Federated Search
  • SharePoint Server 2010 Technical Support SharePoint Foundation Support and Integration
  • SharePoint Server 2016 Professional Support Services SharePoint Server 2019




  • Les Kent has a 35-year history of effective technology integration, business management, sales, and operations. He has demonstrated a talent for developing sophisticated information technology solutions while working as a system designer, programmer, project manager, implementation consultant, and troubleshooter for small businesses, new ventures, and major corporations.

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  • Small Office Outsourcing CISA Certified Security Expert Small Business Migrations
  • Solaris Online Problem Resolution Consultants Solaris Remote
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  • Support SharePoint Workspace 2010 Engineer SharePoint 2010
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  • Technology Consulting Microsoft Windows 10 Migration 24-Hour Professionals Microsoft Windows 10 Configuration Manager

  • ProSight VM Hosting Consult
    Private Cloud Virtual Datacenter Hosting Consultancy

    Progent's ProSight Virtual Hosting combines proven virtualization technology, a world-class data center, and the support expertise of Progent's Microsoft-certified engineering group to provide small companies with a complete IT outsourcing alternative that enhances network dependability and security, eliminates management distraction, and cuts costs. With Private Cloud Hosting, a small or midsize company can have all of its operating system platforms and key application servers supported within a safe and fault tolerant data center on a high-performance, non-stop virtual machine configured and supported by Progent's computer service professionals.

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    Progent's ProSight Email Guard solution uses the technology of leading data security companies to provide web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter.

  • Top Microsoft Certified Partner Windows Server 2012R2 Storage Spaces Support and Setup Windows Server 2012 R2 Cloud Consulting
  • Top Quality Microsoft Windows Technology Consulting Microsoft Office 2000 Onsite Support
  • Top Ranked Duo MFA and Single Sign-on Computer Engineer Duo Two-factor Authentication Network Consultants
  • Top Ranked IM Infrastructure Consulting Services Microsoft Voice over IP Consultancy
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  • Troubleshooting Exchange 2003 Microsoft Exchange 2003 Support Outsourcing
  • UNIX Migration Consultants UNIX Migration
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  • VMware Workspace ONE Security Consulting Companies Microsoft Configuration Manager Computer Services
  • VPN Network Consultant VPN Remote Support Services
  • WLAN Site Survey Computer Engineer Online Wireless Site Survey Remote Support
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  • Windows Server 2016 Health Service Outsourcing
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    Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to design a disaster recovery solution built around Microsoft's latest Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity hardware, Virtual Machine Load Balancing for improving the performance and fault-tolerance of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for easy, affordable creation of a stretch cluster quorum arbitration point.

  • Wi-Fi Support and Integration Wireless LAN Services
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  • Windows 7 Integration Support Windows 7 Migration Specialist
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  • Windows Server 2008 R2 Remote Troubleshooting Open Now Integration Support Windows Server 2008 Active Directory
  • Windows Server 2012R2 Multitenancy Network Consultant Windows Server 2012 R2 Hyper-V Integration Services
  • Windows Server 2016 Load Balancing Support and Setup Windows Server 2016 Storage Spaces Direct Professional
  • Windows Server Essentials Client Computer Backup Consultant Windows Server Essentials Remote Web Access Consultant Services
  • Windows and Solaris Computer Consultant Engineers Solaris with Windows
  • Windows and UNIX Consulting Services Windows, UNIX, Solaris Integration
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  • Work from Home Solutions Technical Support Telecommuter Integration Technical Support Services
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