Crypto-Ransomware : Your Feared IT Nightmare
Crypto-Ransomware  Recovery ConsultantsRansomware has become a modern cyberplague that poses an enterprise-level threat for organizations unprepared for an assault. Different versions of ransomware like the Reveton, WannaCry, Locky, SamSam and MongoLock cryptoworms have been out in the wild for a long time and still cause destruction. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Lockbit and Nephilim, as well as daily unnamed malware, not only encrypt on-line files but also infiltrate most accessible system protection mechanisms. Files synchronized to cloud environments can also be corrupted. In a vulnerable environment, this can render automatic restore operations useless and basically sets the network back to zero.

Getting back on-line applications and data following a crypto-ransomware intrusion becomes a sprint against time as the targeted organization struggles to contain the damage and eradicate the ransomware and to restore enterprise-critical activity. Because crypto-ransomware takes time to replicate, penetrations are often sprung during nights and weekends, when successful attacks are likely to take longer to discover. This compounds the difficulty of quickly assembling and coordinating a qualified response team.

Progent makes available a range of support services for protecting Chatsworth businesses from ransomware attacks. Among these are staff training to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, plus installation of next-generation security gateways with artificial intelligence capabilities to quickly identify and disable new cyber threats. Progent also provides the assistance of veteran ransomware recovery engineers with the skills and perseverance to reconstruct a compromised system as soon as possible.

Progent's Ransomware Restoration Support Services
Soon after a crypto-ransomware penetration, paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that criminal gangs will respond with the needed keys to unencrypt all your data. Kaspersky determined that 17% of ransomware victims never restored their files after having paid the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the usual crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The fallback is to piece back together the key components of your Information Technology environment. Without the availability of essential system backups, this requires a broad range of IT skills, well-coordinated team management, and the ability to work continuously until the recovery project is finished.

For twenty years, Progent has offered expert IT services for businesses throughout the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have attained top industry certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have earned internationally-recognized industry certifications including CISA, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience with financial management and ERP software solutions. This breadth of expertise gives Progent the capability to rapidly ascertain critical systems and integrate the remaining components of your network system following a ransomware attack and configure them into a functioning system.

Progent's security group utilizes powerful project management tools to coordinate the complex restoration process. Progent knows the urgency of acting quickly and in concert with a customerís management and IT team members to assign priority to tasks and to get essential services back on-line as soon as humanly possible.

Customer Case Study: A Successful Ransomware Virus Response
A small business escalated to Progent after their network was brought down by the Ryuk crypto-ransomware. Ryuk is thought to have been developed by Northern Korean state hackers, possibly using strategies leaked from the United States NSA organization. Ryuk targets specific organizations with limited room for disruption and is among the most lucrative versions of crypto-ransomware. Headline targets include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing company headquartered in the Chicago metro area with around 500 staff members. The Ryuk penetration had paralyzed all company operations and manufacturing capabilities. The majority of the client's system backups had been online at the time of the attack and were eventually encrypted. The client was taking steps for paying the ransom demand (in excess of $200,000) and hoping for the best, but in the end utilized Progent.


"I canít thank you enough in regards to the care Progent gave us during the most critical period of (our) businesses existence. We may have had to pay the cybercriminals if not for the confidence the Progent group gave us. That you could get our e-mail system and important servers back on-line quicker than 1 week was beyond my wildest dreams. Every single expert I worked with or communicated with at Progent was urgently focused on getting my company operational and was working all day and night on our behalf."

Progent worked together with the client to rapidly assess and assign priority to the key applications that needed to be restored to make it possible to resume departmental operations:

  • Windows Active Directory
  • E-Mail
  • Accounting and Manufacturing Software
To begin, Progent followed ransomware event response best practices by stopping the spread and disinfecting systems. Progent then began the work of rebuilding Active Directory, the foundation of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange messaging will not work without Active Directory, and the client's financials and MRP system utilized Microsoft SQL Server, which needs Windows AD for authentication to the database.

Within two days, Progent was able to restore Active Directory to its pre-intrusion state. Progent then charged ahead with setup and hard drive recovery on needed servers. All Exchange Server schema and attributes were usable, which accelerated the rebuild of Exchange. Progent was also able to collect non-encrypted OST files (Microsoft Outlook Off-Line Folder Files) on staff desktop computers in order to recover email messages. A recent off-line backup of the customerís financials/MRP software made them able to restore these essential programs back available to users. Although significant work remained to recover fully from the Ryuk event, essential systems were restored rapidly:


"For the most part, the manufacturing operation did not miss a beat and we made all customer sales."

Over the next couple of weeks key milestones in the restoration project were completed through tight collaboration between Progent consultants and the customer:

  • Self-hosted web applications were brought back up with no loss of information.
  • The MailStore Server containing more than 4 million archived emails was restored to operations and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory functions were fully restored.
  • A new Palo Alto Networks 850 firewall was installed.
  • Most of the user workstations were back into operation.

"A lot of what was accomplished in the early hours is mostly a fog for me, but my management will not soon forget the urgency all of you accomplished to give us our company back. Iíve been working with Progent for the past ten years, possibly more, and every time I needed help Progent has impressed me and delivered as promised. This event was a testament to your capabilities."

Conclusion
A likely business-killing disaster was averted through the efforts of hard-working professionals, a broad array of subject matter expertise, and close collaboration. Although in post mortem the ransomware incident detailed here would have been disabled with modern security technology and recognized best practices, user and IT administrator education, and appropriate security procedures for data backup and proper patching controls, the reality is that state-sponsored hackers from Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware attack, feel confident that Progent's team of experts has substantial experience in ransomware virus defense, mitigation, and file recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were contributing), thanks very much for allowing me to get rested after we got past the first week. All of you did an impressive job, and if any of your team is around the Chicago area, a great meal is on me!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Forefront Threat Management Gateway is based on the proven security capabilities of Internet Security and Acceleration Server 2006 and offers a easily managed Internet gateway that acts as a one-server solution for a variety of security features including an application layer and network layer firewall, URL filtering, antimalware, IPS, application proxy, VPN management, plus HTTP/HTTPS inspection. Forefront TMG 2010 provides comprehensive web security logging and reporting features, permits customized reports generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual server to cut costs and enhance recoverability. Progent's Microsoft-certified consultants can assist your company to design and execute test and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent's consultants can also assist you to migrate smoothly to Forefront Threat Management Gateway from ISA Server.

  • SIEM Security Auditor GIAC Security and Compliance Test Consult
  • SQL Server 2019 On-site Support Chatsworth-Calabasas, CA, United States Software Security Consultant Microsoft SQL 2008 Chatsworth-Chatsworth, California, U.S.A.
  • SQL Server 2019 Web Troubleshooting SQL Server 2019 Always Encrypted Support and Integration
  • SQL Server Consulting Open Now SQL 2008 Reporting Services Coder
  • Chatsworth Egregor Ransomware Cleanup
  • Security Audit Consultancy Consultancy Security
  • Small Business Network Consulting Company NetBSD NetBSD Small Business Network Consulting Group
  • Small Business Private Clouds Consult 24-Hour Professional Private Clouds for Small Businesses
  • Small Business Small Office Network Consultant Small Offices Networking Company
  • Specialist Hybrid Exchange Online and Exchange on-premises Exchange admin center Information Technology Consulting
  • Specialists MS Windows Small Business Server Microsoft SBS On-site Technical Support
  • Specialists Windows Server 2012R2 Hyper-V Virtual Switch Windows Server 2012 R2 Private Cloud Network Engineer
  • Support Services Extended Call Center Shared Call Center Professional
  • System Engineers Chatsworth, California Largest MCSE Expert Certified Chatsworth Consulting
  • Technical Support Services Meraki MR52 Access Point Meraki Wireless Access Point Technical Consultant
  • Technology Consulting Services CentOS Linux, Solaris, UNIX Chatsworth CA Slackware Linux, Solaris, UNIX Remote Consulting Chatsworth, California
  • Temporary Staffing Services Support Outsourcing Temporary Desktop Support Staffing Support and Help
  • Temporary Staffing Support Services Consulting Expertise Chatsworth-Thousand Oaks, US Short-Term IT Staffing Support Consulting Support
  • Top Locky Ransomware Hot Line Chatsworth-Canoga Park, California Hermes Ransomware Hot Line Chatsworth CA
  • Top Quality Chatsworth At Home Workforce Collaboration Solutions Consulting Chatsworth-Northridge, CA Top Chatsworth At Home Workforce Collaboration Technology Consulting Services
  • Top Quality Microsoft Windows Server 2019 Configuration Consultant Services Windows 2019
  • Top Ranked Cybersecurity Team Cybersecurity Pen Testing Penetration Testing Security Contractor
  • Top Ranked Exchange 2007 Edge Server Network Engineer Microsoft Exchange Support and Setup
  • Urgent Microsoft Certified Partner 64-bit Server Support and Setup 64-bit Server Integration Support
  • Urgent Small Business Network Management Services Consulting Services ProSight Managed IT Services for Small Businesses Services
  • WannaCry ransomware protection and recovery Engineers ProSight Ransomware Security Monitoring Technology Professional
  • White Papers IT Outsourcing and Co-sourcing IT Outsourcing Advantages Whitepaper
  • Windows 10 Installation Online Support Services Windows 10 Consultants
  • Windows 10 Training Computer Engineer Microsoft Windows 10 Evaluation Network Consulting

  • Computer Consultant Cisco VoIP
    24-7 VoIP Phone System Online Help

    Progent's Cisco certified networking consultants can provide high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

  • Chatsworth Egregor Crypto-Ransomware Repair Chatsworth-Simi Valley, California
  • Windows 7 Evaluation Technology Consulting 24x7 Consulting Windows 7 Evaluation
  • Windows 7 Training Support and Help Windows 7 Help Desk Technology Consulting Services

  • Security Audits Juniper SRX220 Router
    Juniper SRX210 Router Security Consultancies

    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

  • Windows Server 2016 Server Administration Windows Server 2012 R2 Migration Chatsworth, California, United States
  • Work from Home Employees Consultants near me in Chatsworth - Endpoint Security Systems Consulting Experts Chatsworth-Northridge Chatsworth, California Work from Home Employees Consulting and Support Services near Chatsworth - Security Systems Consulting
  • Work from Home Employees Consultants near me in Chatsworth - Set up Consulting Services Chatsworth-Canoga Park Chatsworth Work at Home Employees Solutions Consulting Experts

  • Microsoft Teams and Cisco Unified Communications Services
    Microsoft Teams and AAD Sync Consulting Services

    Progent can help your business to plan an upgrade to Microsoft Teams from Skype for Business or Lync Server and install, manage, and debug a cloud or hybrid deployment of Teams. Progent can help you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.

  • Work from Home Endpoint Management Engineer Work at Home Endpoint Management On-site Support
  • prime infrastructure Consulting Services After Hours WLAN controller Integration Support

  • Cisco Certified IOS XR Software Help and Support
    ISR Routers Consulting Services

    Cisco has developed a full product line of routers including routers built to deliver the protection, performance, and availability demanded by organizations ranging from small businesses to global enterprises. Cisco routers feature support for redundancy, automatic failover, and backup power for improved reliability and system availability. Progent can show you how to select and configure Cisco routers to build a solid foundation for your IT system and to make it easy to grow as you add new users, open new offices, install new services, extend your network to clients and partners, and support a more mobile workforce. Progent offers help with a variety of routers powered by Cisco's IOS operating system, such as the Cisco 800 family of small office routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, plus legacy 2500 and 2700 Series Routers.

  • wireless IP phones and Aironet APs Remote Consulting Top wireless IP phone integration Online Troubleshooting

  • Citrix Xen Hypervisor Consultants
    Citrix Live Migration Engineers

    Progent's Citrix-authorized consultants can assist your company to evaluate the strategic benefits of XenServer and additional Citrix platforms, and can help your IT organization to plan, validate, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can in addition analyze your current Citrix technology environment and show you how to optimize consolidation, performance, security and compliance, uptime, and disaster recovery.


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