Crypto-Ransomware : Your Feared IT Disaster
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become an escalating cyber pandemic that represents an enterprise-level danger for businesses unprepared for an attack. Versions of ransomware such as Dharma, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been around for many years and still inflict damage. More recent versions of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, as well as frequent as yet unnamed newcomers, not only encrypt online critical data but also infect many available system protection. Data synched to off-site disaster recovery sites can also be rendered useless. In a poorly architected data protection solution, this can render any recovery impossible and effectively sets the datacenter back to zero.

Restoring applications and data following a crypto-ransomware outage becomes a race against time as the targeted organization tries its best to contain and remove the ransomware and to resume enterprise-critical activity. Because ransomware needs time to move laterally, attacks are usually launched at night, when attacks typically take longer to uncover. This multiplies the difficulty of promptly mobilizing and orchestrating a qualified response team.

Progent offers an assortment of support services for securing Chatsworth businesses from ransomware attacks. Among these are team education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based threat protection to identify and disable day-zero modern malware attacks. Progent also can provide the services of veteran crypto-ransomware recovery engineers with the skills and perseverance to restore a compromised network as quickly as possible.

Progent's Ransomware Recovery Services
Soon after a ransomware event, paying the ransom demands in cryptocurrency does not provide any assurance that criminal gangs will provide the keys to unencrypt any of your information. Kaspersky determined that seventeen percent of ransomware victims never restored their data after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the average crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The alternative is to re-install the essential components of your IT environment. Absent access to full data backups, this requires a broad complement of skill sets, professional team management, and the ability to work continuously until the job is done.

For two decades, Progent has made available expert Information Technology services for businesses throughout the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have earned advanced certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have garnered internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience with accounting and ERP software solutions. This breadth of expertise gives Progent the skills to quickly understand critical systems and organize the remaining components of your computer network system following a crypto-ransomware event and assemble them into an operational network.

Progent's recovery team of experts uses state-of-the-art project management tools to orchestrate the complex restoration process. Progent appreciates the urgency of working swiftly and in unison with a customer's management and IT resources to prioritize tasks and to get essential services back on-line as fast as humanly possible.

Customer Case Study: A Successful Crypto-Ransomware Intrusion Response
A client contacted Progent after their network system was penetrated by the Ryuk ransomware virus. Ryuk is thought to have been created by North Korean state cybercriminals, possibly using techniques leaked from the U.S. NSA organization. Ryuk goes after specific businesses with little ability to sustain operational disruption and is among the most profitable examples of ransomware malware. Well Known victims include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing company based in Chicago with about 500 workers. The Ryuk attack had disabled all business operations and manufacturing capabilities. Most of the client's backups had been directly accessible at the start of the intrusion and were destroyed. The client considered paying the ransom demand (more than $200K) and wishfully thinking for the best, but in the end made the decision to use Progent.

"I can't say enough in regards to the support Progent provided us throughout the most critical time of (our) businesses survival. We had little choice but to pay the Hackers if not for the confidence the Progent group provided us. That you were able to get our messaging and key applications back faster than 1 week was beyond my wildest dreams. Each consultant I worked with or messaged at Progent was absolutely committed on getting our system up and was working 24 by 7 on our behalf."

Progent worked hand in hand the customer to rapidly determine and prioritize the mission critical areas that had to be restored to make it possible to resume business functions:

  • Active Directory
  • Email
  • Accounting and Manufacturing Software
To get going, Progent followed AV/Malware Processes incident response industry best practices by stopping lateral movement and cleaning up infected systems. Progent then started the process of rebuilding Windows Active Directory, the foundation of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange Server email will not operate without AD, and the customer's financials and MRP applications utilized Microsoft SQL, which requires Windows AD for security authorization to the database.

In less than 2 days, Progent was able to restore Active Directory services to its pre-intrusion state. Progent then initiated setup and hard drive recovery on critical applications. All Exchange schema and attributes were usable, which accelerated the rebuild of Exchange. Progent was able to locate local OST files (Microsoft Outlook Off-Line Folder Files) on user PCs and laptops in order to recover mail information. A not too old off-line backup of the businesses manufacturing systems made it possible to restore these required programs back servicing users. Although major work needed to be completed to recover fully from the Ryuk event, critical services were returned to operations quickly:

"For the most part, the production line operation survived unscathed and we did not miss any customer sales."

During the next couple of weeks important milestones in the recovery project were achieved through close collaboration between Progent consultants and the customer:

  • In-house web applications were returned to operation without losing any information.
  • The MailStore Exchange Server with over four million historical messages was spun up and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control functions were 100% restored.
  • A new Palo Alto 850 security appliance was brought online.
  • Nearly all of the user desktops and notebooks were operational.

"A lot of what was accomplished in the initial days is nearly entirely a haze for me, but our team will not forget the countless hours each and every one of you put in to help get our company back. I have utilized Progent for the past ten years, possibly more, and every time Progent has impressed me and delivered. This event was the most impressive ever."

A probable business disaster was evaded due to hard-working experts, a broad range of subject matter expertise, and close teamwork. Although upon completion of forensics the ransomware virus incident described here should have been blocked with current cyber security systems and best practices, staff training, and well thought out security procedures for backup and applying software patches, the fact is that government-sponsored cyber criminals from China, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a crypto-ransomware virus, feel confident that Progent's roster of professionals has extensive experience in ransomware virus blocking, cleanup, and information systems recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), thanks very much for allowing me to get rested after we got through the initial push. All of you did an amazing effort, and if any of your guys is in the Chicago area, dinner is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Chatsworth
For ransomware cleanup expertise in the Chatsworth area, phone Progent at 800-462-8800 or go to Contact Progent.

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    For medium-size businesses looking for IT consulting services, Progent offers a variety of alternatives including local service, remote support, off-site Help Desk, 24x7 support with remote system monitoring, temporary staffing, business relocation services, software development, and expert consultation. For midsize companies in California or other areas covered by Progent's onsite consultants, Progent offers professional onsite help for fixing network issues rapidly and affordably.

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  • Specialist CISM Certified Security Management
    Security Management Consultancy

    Progent can provide the expertise of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee describes the core competencies and worldwide standards of skill that IT security professionals are required to master. It gives executive management the confidence that consultants who have qualified for their CISM certification have the experience and capability to deliver efficient security administration and support consulting.

  • Remote Data Protection Manager 2016 Storage Spaces Direct Remote Support Support and Help Data Protection Manager 2016 Storage Spaces Direct
  • Remote Support Windows Server 2012R2 Hyper-V Virtual Switch Windows Server 2012 R2 IT Consultant
  • SCCM 2016 Central Administration Site Setup and Support Online Support Services SCCM 2016
  • SCOM Infrastructure Monitoring Professionals Microsoft SCOM Technical Support

  • VirtualPC for macOS Technology Consulting Services
    VirtualPC for Apple Mac Technical Consultant

    For businesses with a mix of Apple Mac and Windows computers, there exist two basic solutions for using Windows-dependent software on an Apple Mac: an external connection to an actual Windows computer or local simulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac allows you to connect a Mac to a remote Microsoft Windows-based computer to use Windows programs and access network resources. Microsoft's Virtual PC for Mac simulates Windows on an Apple Mac computer so you can run Windows applications directly. Progent's macOS and Mac OS X technology consultants can assist you to maintain these solutions for running Microsoft Windows software on your Apple Macs and can in addition assist your organization to assess and configure other solutions for Windows PC simulation.

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  • Security Consultancies Juniper J Series Router Biggest Juniper J6350 Router Security Consultancy
  • Services Documentation Consulting On-site Technical Support Services Documentation

  • Dynamics GP Excel Cubes Consultants
    Microsoft Dynamics GP Support and Setup

    Progent's expertise delivering Microsoft .NET support and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms make it possible to create specialized mission-critical programs and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP reporting services can help you design reports that allow you to track your business more thoroughly, transforming uncooked information into useful understanding of your company and customers.

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    Progent's software developers have worked for two decades with .NET technologies and the Visual Studio development environment and are able to build or enhance .NET apps quickly and at low cost.

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    Progent's temporary staff augmentation services allow businesses to respond to the need for IT support personnel without dealing with the costs and delays that come with vetting and hiring reliable technical help and without increasing your permanent workforce.

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  • Specialists Azure Disaster Recovery Azure migration Developer Firms
  • Specialists Ekahau Sidekick Wi-Fi Network Design Ekahau Wi-Fi RF Coverage Maps Setup and Support
  • Specialists SharePoint 2019 Modern Search SharePoint 2019 Technical Consultant
  • Sun Solaris Remote Engineers Linux Remote Professionals
  • Support Exchange 2010 Microsoft Exchange 2010 Upgrade Remote Consulting
  • Support Services Microsoft 365 AD FS Network Consultant Microsoft 365 integration with on-premises environments
  • System Pilot Testing Lab Consultancy Top Engineers Herakles/QTS Test Lab

  • Remote Troubleshooting 8540 wireless controller
    Network Consultants wi-fi controller

    Catalyst family of Wi-Fi controllers simplify the management of wireless networks by unifying the provisioning and control of Wi-Fi APs, optimizing wireless performance by limiting the impact of radio frequency congestion, improving wireless uptime with fast auto-failover, and strengthening security by detecting threats and filtering network traffic according to user class and location. Progent can assist you to configure Cisco wireless LAN controllers to manage and monitor wireless LANs of any size. Progent can help you to administer and debug your current Cisco Wi-Fi environment or carry out a smooth upgrade to Cisco's modern wireless controller technology.

  • Systems Management Server Integration Support Top Quality Professionals Systems Management Server
  • Technical Consultant Dynamics GP Software Microsoft Dynamics GP ERP IT Consultants

  • Intune SCCM Integration Remote Support
    Microsoft Security Patch Management Support Services

    Progent's Microsoft-certified Intune consultants can help you to assess the strategic value of utilizing Intune for administering your portable computers including notebooks, phones, and tablets based on Windows, iOS, and Android. Progent can help your company to configure security and compliance policies, plan and deploy test systems to evaluate the appropriateness of Microsoft Intune for your network, deploy Intune throughout your IT ecosystem, integrate Intune with SCCM for single-console change management, and troubleshoot your Microsoft Intune deployment.

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  • Microsoft Expert Skype for Business and Cloud Voicemail Consulting Services
    Skype for Business and Android Services

    Progent's Microsoft-certified consultants can provide remote and onsite expertise for companies of all sizes to evaluate the costs/benefits of migrating to Microsoft Skype for Business from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to design an on-premises, cloud or hybrid topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint Server and Microsoft or Microsoft 365; configure high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and interface with other communication systems such as Cisco UC. Progent's certified network security experts can assist you create and validate a security strategy for your Skype for Business solution that is compliant with government and industry requirements.

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  • Top Ranked Microsoft Experts Windows Server 2022 Azure Arc Professional Windows Server 2022 Live Migration Consultant
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  • Specialists Solaris
    After Hours Solaris Consultant Services

    Progent's Solaris platform support experts offer small businesses and developers assistance with managing and maintaining Sun Solaris systems that run with Microsoft-based networks. Progent can give your business access to Sun Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This wide array of experience provides you with an easy one-stop consulting firm to help you create and maintain a secure and reliable cross-platform connectivity and communications environment that supports Sun Solaris and Microsoft interoperability by combining MS Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.

  • UNIX Migration Top Solaris to Windows Migration Consultant
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  • Emergency Small Business WAP361 Network Consulting
    Small Business WAP581 Onsite Technical Support

    Cisco's Small Business series of access points are Linux-powered units engineered as value-priced wireless APs for light workloads. Progent's Cisco CCIE wireless network infrastructure consultants can provide remote or onsite integration and troubleshooting services to help you to plan, configure, update, tune, administer and troubleshoot Cisco Small Business Wi-Fi AP environments of any size or topology.

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  • Consultant Linux Network Monitoring, Nagios and MRTG
    Specialists MRTG for Linux

    Nagios and MRTG are useful, Open Source monitoring tools that operate with the Linux OS and can be used to monitor UNIX/Linux networks, Microsoft Windows systems, or multi-platform systems where Linux and MS Windows run side by side. The Nagios monitor allows system managers to track system services including SMTP, HTTP, SSH, and NNTP. Multi Router Traffic Grapher lets you track the traffic in and out of SNMP network appliances such as servers, routers, and switches. Progent's system monitoring engineers can help you utilize both these programs to tune and troubleshoot your network.

  • Urgent Windows Server 2022 Windows Admin Center Setup and Support Windows Server 2022 Kubernetes Containers Computer Consulting
  • Voice over IP Engineers Microsoft Instant Messaging Consult
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  • Windows 7 Integration Network Consultant Windows 7 Migration IT Consultants
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  • Windows Server 2008 BranchCache Technology Professional Windows Server 2008 R2 Technical Support
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  • Windows Server 2022 with Linux Technical Support Services Onsite Technical Support Windows Server 2022 and SCVMM
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