Fast and Affordable Remote Troubleshooting for Chatsworth California Networks
Fast Phone Technical Support for Chatsworth SystemsFor businesses in Chatsworth California, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support experts offer excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to solve the majority of network problems rapidly. Efficient support reduces immediate costs because service calls accumulate fewer billable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits even more in incidental costs by reducing or avoiding network downtime and associated costs due to business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced online technical support expertise is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing model for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical remote service companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where fast solutions somehow end up as large bills. Progent's skill at disposing of problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized technologies and field-proven processes which allow the highest level of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to link to your environment without breaching corporate security.

Progent's proven customer support reporting system includes comprehensive records describing the service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of assistance delivered to each customer by every Progent engineer. This archive of problems and solutions is organized as a conveniently retrievable internal database that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and working associations with important technology companies such as Cisco and Microsoft open up other vast support databases and allow quick access to manufacturers' internal product engineers with the result that Progent's online service experts can arrive at the best resolutions promptly.

Online technical support services provided by Progent to customers in Chatsworth California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services covers all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues.

    Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk staff of seasoned network experts offers your customers in Chatsworth California immediate contact with an efficient support resource with extensive background offering telephone-based help and online troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a major driver of company efficiency, and Progent's target is to resolve rather than just document technical issues.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply online and in-depth consulting expertise and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Chatsworth California online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so your computer support is proactive rather than reactive. By exposing potential problems before they result in downtime, proactive monitoring can ward off stressful and expensive service failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments that incorporate a mix of operating systems.
How Your Chatsworth Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Chatsworth California, Progent's phone-based computer support engineers can provide expert and affordable IT support the instant your company needs it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve network problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Chatsworth office works with a regular independent consultant or maintains an in-house IT staff that know how to deal with typical computer issues, Progentís Microsoft certified engineers can offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to handle sudden network crises or especially tough integration projects.

Benefits of Progent's IT Support for Organizations in Chatsworth California
Progent's remote network troubleshooting services allow your Chatsworth organization to experience the advantages of timely, enterprise-class network support without the cost of maintaining a full-time IT organization. Your information system will derive added business worth by being more available, productive, and protected. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    With most organizations in Chatsworth California, nearby computer service resources, whether represented by independent consultants or a full-time IT staff, can resolve the majority of technical problems. However, major troubles can strike when your regular resources are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call support specialists provide an easy, fast, and affordable solution to supplement your regular resources and to pass on useful information to increase your ability to handle future issues locally.

  • Less Reliance on Freelance Consultants
    For network support, smaller organizations commonly rely on individual freelance service providers. While independent consultants carry smaller overhead than larger service firms and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in training, the absence of backup help may force your company to wait for help during an IT crisis. As your company expands, system unavailability and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your network remains up and running.

  • Create a Scalable Basis for Seamless Expansion
    Organizations typically begin with an IT system implemented on a modest budget. Lacking a strong framework, slap-dash fixes often get piled on top of an unstable foundation. As a network grows, stability and expandability problems can impede the success of the business. Such badly designed systems need careful assessment, smart long-term planning, and wide technical expertise to evolve to a network infrastructure able to deliver the solid foundation to handle vital business requirements and facilitate future expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations require guidance and technical training to negotiate an increasingly complex array of technology alternatives capable of promoting business success and enhancing efficiency. These companies do not need a computer consultant who is trying to sell a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is built around a profitable technology instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match IT consulting with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT background, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

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