Fast Remote Troubleshooting for Chatsworth California IT Networks
For businesses located in Chatsworth California, Progent offers online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, as well as the assistance of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.
Progent's online technical support experts provide exceptional value because they possess the practical background and have access to the sophisticated technology needed to resolve most network problems rapidly. Efficient support lowers direct expenses because solutions accumulate fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by reducing or avoiding network outages and related costs due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive online technical support know-how is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing model for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to typical online service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where fast solutions somehow turn into big bills. Progent's penchant for solving technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized tools and proven methodologies that permit the highest level of efficiency for remote technical support and repair for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's remote service group to connect to your computer system remotely without compromising corporate security.
Progent's powerful technical support database application maintains thorough records for all service that Progent's clients have been provided. Progent's staff service personnel have access to the details of services provided to each client by every Progent engineer. This history of anomalies and repairs is organized as an easily exploitable internal database that allows Progent's online technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft open up other massive technical support databases and permit fast access to vendors' in-house support staff with the result that Progent's online service experts are able to find the best resolutions in the least time.
Remote technical support services available from Progent to businesses in Chatsworth California include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online service professionals offer network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a wide range of technology support services such as Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration consulting, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to help you business to install, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 planning and upgrade consulting and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for network professionals, and certifies an individual's network technology skills at the expert level. CCIEs can deal with even the most complex issues associated with network planning, integration, maintenance, compliance, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs are an exceptional value because their deep experience enables them to fix problems quickly. In common cases, less experienced service providers can struggle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your environment using advanced on-line troubleshooting technology in order to perform fast, safe, and economical diagnosis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity products. Cisco networking expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers integration consulting, Cisco VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services to enhance the safety of your Windows, Apple macOS and OS X, Linux environment against assaults or help you to recover quickly following a damaging penetration. Security solutions offered by Progent include: in depth data security and compliance audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent process for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online consulting services to address a broad array of computer technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving network issues enables fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency remote help diagnosing anomalies within UNIX/Linux networks powered by leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions used by some of the world's top enterprises. The ProSight suite of network monitoring and management services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable transparent backup and rapid restoration of critical files, apps, system images, plus virtual machines. ProSight DPS lets you recover from data loss caused by equipment failures, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information system. In addition to maximizing the security and reliability of your IT environment, Progent's patch management services permit your in-house IT staff to focus on more strategic initiatives and activities that derive the highest business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and enter your password you are asked to confirm your identity via a unit that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate several verification devices. For details about Duo identity validation services, see Cisco Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Billing charges for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute major projects economically and on time. Progent's project-based online engineering services include:
How Your Chatsworth Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Help Desk or enhancing your established one, selecting or customizing Help Desk application software to handle the special needs of your company, or adding occasional phone support personnel to reinforce your in-house Help Desk Call Center team to deal with demanding events like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of veteran information technology experts gives your computer users in Chatsworth California immediate communication with a reliable network service group with years of experience offering phone help and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a significant enabler of business performance, and Progent's target is to resolve rather than just report IT problems.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff offers remote professional engineering expertise and training in specific application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To find out more about Progent's expertise, programming, and training services, see Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Chatsworth California online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can adapt SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By exposing emerging problems before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and costly information system crises. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support multiple OS platforms.
To contact Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Chatsworth California, Progent's online computer support specialists are ready to deliver professional and cost-effective system support whenever your organization needs it. Over 20 years of providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to solve network problems rapidly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Chatsworth office deals with a regular independent consultant or maintains a full time IT staff that can handle day-to-day computer problems, Progent's Microsoft certified consultants can provide an easy and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the time or the knowledge to handle unexpected network crises or especially challenging integration problems.
Advantages of Progent's Network Help for Offices in Chatsworth California
Progent's online support services allow your Chatsworth business to enjoy the advantages of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater business value by being increasingly reliable, productive, and secure. Benefits to your company include:
- Seamless virtual expansion of your on-site IT resources
For most organizations in Chatsworth California, local computer service resources, whether consisting of outside consultants or an internal IT staff, can take care of typical network problems. On the other hand, major troubles sometimes strike when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite service personnel. In these instances, Progent's online support professionals give you a convenient, fast, and affordable solution to augment your regular help and to convey useful knowledge to improve your capability to deal with future problems in-house.
- Less Dependence on Freelance Service Providers
For network support, smaller organizations often rely on individual freelance service providers. Although independent service people carry less overhead than big service organizations and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the lack of backup help may require your company to go without help during an emergency. As your business expands, network unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of reserve support experts to make sure your IT system remains available.
- Build a Scalable Basis for Smooth Growth
Companies often begin with an information system implemented on a modest budget. Lacking a strong infrastructure, band-aid fixes often get thrown onto a weak foundation. When a network grows, reliability and expandability issues can impede the productivity of the organization. These badly built systems need careful assessment, smart strategic planning, and broad-based IT expertise to evolve to a network infrastructure able to offer the solid foundation to meet current business requirements and facilitate downstream expansion.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller offices require guidance and technical education to negotiate an ever more complex maze of technology options capable of promoting business growth and enhancing productivity. These companies hardly need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT support and product selling can result in a situation where the proposed
solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to align IT expertise with the real needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical expertise, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, at the front lines of IT support, executing a wide variety of IT tasks for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for using technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises visits per minute. As a result, you pay just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by each consultant to every customer. The discipline of documenting and archiving service activity results in more efficient service and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote monitoring services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible problems before they cause downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.