Fast and Affordable Remote Troubleshooting for Chatsworth California Networks
For businesses in Chatsworth California, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.
Progent's remote support experts offer excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to solve the majority of network problems rapidly. Efficient support reduces immediate costs because service calls accumulate fewer billable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits even more in incidental costs by reducing or avoiding network downtime and associated costs due to business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced online technical support expertise is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing model for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical remote service companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where fast solutions somehow end up as large bills. Progent's skill at disposing of problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized technologies and field-proven processes which allow the highest level of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to link to your environment without breaching corporate security.
Progent's proven customer support reporting system includes comprehensive records describing the service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of assistance delivered to each customer by every Progent engineer. This archive of problems and solutions is organized as a conveniently retrievable internal database that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and working associations with important technology companies such as Cisco and Microsoft open up other vast support databases and allow quick access to manufacturers' internal product engineers with the result that Progent's online service experts can arrive at the best resolutions promptly.
Online technical support services provided by Progent to customers in Chatsworth California include:
Authorized Windows Support
Progent's Microsoft-expert online support professionals offer computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to assist you company to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and validates an individual's technical skills at the expert level. CCIEs can handle the most challenging problems associated with network infrastructure planning, integration, administration, compliance, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs offer exceptional value because their broad expertise enables them to solve problems rapidly. In many instances, less seasoned service providers can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can connect to your network using advanced on-line support tools in order to perform quick, secure, and economical analysis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs offer consulting for all of Cisco's popular family of networking appliances. Cisco technology support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless APs engineering services, Cisco WiFi controllers consulting, Cisco VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security services to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to clean up quickly after a damaging breach. Security support services offered by Progent include: thorough information security assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm assaults; integrating firewalls; building safe mechanisms for off-site and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help companies of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online support services to address a broad range of information technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX and Windows coexistence. For server consolidation and easy management in networks that include Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network issues enables quick escalation, if necessary, to consultants with appropriate experience to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services covers all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Chatsworth Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk staff of seasoned network experts offers your customers in Chatsworth California immediate contact with an efficient support resource with extensive background offering telephone-based help and online troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a major driver of company efficiency, and Progent's target is to resolve rather than just document technical issues.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply online and in-depth consulting expertise and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in Chatsworth California online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so your computer support is proactive rather than reactive. By exposing potential problems before they result in downtime, proactive monitoring can ward off stressful and expensive service failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments that incorporate a mix of operating systems.
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Chatsworth California, Progent's phone-based computer support engineers can provide expert and affordable IT support the instant your company needs it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve network problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.
Even if your Chatsworth office works with a regular independent consultant or maintains an in-house IT staff that know how to deal with typical computer issues, Progentís Microsoft certified engineers can offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to handle sudden network crises or especially tough integration projects.
Benefits of Progent's IT Support for Organizations in Chatsworth California
Progent's remote network troubleshooting services allow your Chatsworth organization to experience the advantages of timely, enterprise-class network support without the cost of maintaining a full-time IT organization. Your information system will derive added business worth by being more available, productive, and protected. Advantages to your business include:
- Convenient virtual expansion of your local support resources
With most organizations in Chatsworth California, nearby computer service resources, whether represented by independent consultants or a full-time IT staff, can resolve the majority of technical problems. However, major troubles can strike when your regular resources are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call support specialists provide an easy, fast, and affordable solution to supplement your regular resources and to pass on useful information to increase your ability to handle future issues locally.
- Less Reliance on Freelance Consultants
For network support, smaller organizations commonly rely on individual freelance service providers. While independent consultants carry smaller overhead than larger service firms and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in training, the absence of backup help may force your company to wait for help during an IT crisis. As your company expands, system unavailability and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your network remains up and running.
- Create a Scalable Basis for Seamless Expansion
Organizations typically begin with an IT system implemented on a modest budget. Lacking a strong framework, slap-dash fixes often get piled on top of an unstable foundation. As a network grows, stability and expandability problems can impede the success of the business. Such badly designed systems need careful assessment, smart long-term planning, and wide technical expertise to evolve to a network infrastructure able to deliver the solid foundation to handle vital business requirements and facilitate future expansion.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller organizations require guidance and technical training to negotiate an increasingly complex array of technology alternatives capable of promoting business success and enhancing efficiency. These companies do not need a computer consultant who is trying to sell a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended
solution is built around a profitable technology instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match IT consulting with the real needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT background, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 upgrades, MS Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help by the minute. Consequently, you are billed only for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for services provided during regular business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or small service firms who offer minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports sent by every staff member to every customer. The discipline of documenting and organizing service activity results in more effective service and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from painful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.