Fast and Affordable Remote Technical Support for Chatsworth California Information Networks
For companies in Chatsworth California, Progent offers online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts offer exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools required to solve the majority of information system problems rapidly. Efficient support lowers direct costs since service calls use up fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and associated losses stemming from business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is particularly valuable in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing policy for online help is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you owe only for the support that you actually get. In contrast to many remote support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing avoid scenarios where fast solutions somehow end up as large invoices. Progent's penchant for dealing with technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven methodologies that permit the highest degree of efficiency for remote consulting and repair for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your network without compromising system security.
Progent's advanced service database system includes comprehensive histories of the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of services provided to each client by any consultant. This history of anomalies and fixes is structured as a quickly searchable proprietary knowledge base that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft make available other vast support databases and allow priority response from manufacturers' in-house engineering staff so Progent's remote consulting experts are able to come up with optimal solutions quickly.
Online services provided by Progent to businesses in Chatsworth California include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service experts can provide computer system troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a broad variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to help you business to install, configure, repair, and administer workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and validates a consultant's technical skills at the master level. CCIEs know how to handle the most challenging problems occurring in network infrastructure planning, integration, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of expertise allows them to solve problems rapidly. In typical instances, less experienced consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can interface to your network by means of the latest on-line troubleshooting technology in order to perform quick, safe, and economical diagnosis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling family of connectivity devices by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISM and CISSP cybersecurity experts offer a variety of security services that can improve the immunity of your Windows, macOS and OS X, Linux environment against attacks or help your company to recover quickly after a damaging breach. Security consulting services available from Progent include: thorough information security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious assaults; configuring firewalls; building secure architectures for remote and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert online support services to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote consulting services to address a wide array of computer technologies such as system architecture, email solutions, system and process security, plus UNIX and Windows integration. For server hardware economization and easy management in environments that include Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's team-based methodology for solving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the world's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's special online engineering services include:
How Your Chatsworth Company Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk or enhancing your existing organization, evaluating or customizing Help Desk Call Center application software to handle the unique demands of your company, or providing occasional online personnel to supplement your existing Help Desk team to deal with unusually busy situations such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology professionals gives your customers in Chatsworth California fast access to a large technical support group with extensive background delivering phone consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a major driver of business efficiency, and Progent's policy is to resolve rather than merely document technical issues.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff provides phone-based advanced engineering support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Chatsworth California online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your environment so that your IT support is proactive and automated. By uncovering emerging problems before they result in downtime, proactive monitoring can ward off disruptive and expensive information system failures. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a mix of OS platforms.
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Chatsworth California, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective system support whenever your company needs it. More than a decade of delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to solve network problems rapidly while avoiding the expense and lost time that comes with in-person support calls.
Even if your Chatsworth organization deals with a regular freelance support technician or maintains an in-house IT staff that can deal with common network problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to fix sudden system emergencies or particularly tough integration projects.
Advantages of Progent's IT Support for Organizations in Chatsworth California
Progent's remote technical help services allow your Chatsworth organization to enjoy the benefits of timely, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater business value by being increasingly reliable, productive, and secure. Advantages to your company include:
- Seamless remote extension of your on-site support resources
With most organizations in Chatsworth California, nearby computer service resources, whether represented by freelance consultants or an internal IT staff, can solve the majority of technical problems. On the other hand, IT crises might occur when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these cases, Progent's online service professionals offer an easy, quick, and budget-friendly solution to augment your local help and to transfer useful information to increase your capability to deal with downstream problems locally.
- Less Reliance on Individual Consultants
For network maintenance, smaller offices often depend on individual freelance service providers. Although independent consultants have smaller internal costs than larger consulting companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of reserve personnel may force your company to go without help during an emergency. As your network grows, system unavailability and trouble with critical applications are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of backup support experts to insure your IT system remains available.
- Build a Scalable Basis for Seamless Expansion
Businesses often start with an information system created on a modest budget. Without a proper framework, band-aid repairs can get piled on top of an unstable foundation. As a network grows, stability and scalability problems can impede the success of the business. Such badly designed systems require careful analysis, intelligent strategic planning, and wide IT expertise to evolve to a network architecture that can offer the stable foundation to meet critical business demands and simplify future growth.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller offices require guidance and technical education to navigate through an increasingly complicated maze of technology options capable of promoting business growth and improving productivity. These companies do not need a network engineer who is attempting to earn a commission on a specific vendor's products. Network support and product sales can lead to a situation where the proposed
solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align IT consulting with the real interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT background, refined support tools, and understanding of corporate IT allow businesses to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Technical Support from Progent?
- Certified Expertise in Microsoft's Complete Range of Servers
Progent offers world-class support for Microsoftís powerful server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits by the minute. Consequently, you owe just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you will not be forced to permit simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by every consultant to each client. The discipline of documenting and organizing support records allows more efficient support and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.