Immediate Remote Support for Chatsworth California IT Networks
Immediate Phone Help for Chatsworth SystemsFor companies in Chatsworth California, Progent provides online help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's online support experts provide exceptional value because they have the real-world background and are equipped with the sophisticated tools required to resolve the majority of network issues rapidly. Efficient support reduces direct expenses since solutions use up minimal billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by reducing or avoiding network downtime and related costs resulting from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive remote consulting experience is especially important for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical remote service companies, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and clean model for pricing prevent scenarios where quick repairs manage to end up as big invoices. Progent's skill at dealing with technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven processes which promote the highest level of effectiveness for remote technical support and repair for computer systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to communicate with your network remotely without breaching system security.

Progent's powerful technical support database application keeps extensive records of the service that Progent's clients have received. Progent's authorized consultants have the benefit of the details of services rendered to each Progent customer by every consultant. This archive of issues and responses is organized as an easily accessible proprietary database that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft open up additional massive support knowledge bases and permit quick access to manufacturers' in-house support staff so Progent's remote consulting experts can arrive at the most efficient solutions promptly.

Remote support available from Progent to businesses in Chatsworth California include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's top enterprises. The ProSight suite of outsourced network management services addresses all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and allow non-disruptive backup and rapid restoration of important files/folders, applications, images, and virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human error, malicious employees, or software glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. Besides maximizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT team to concentrate on line-of-business projects and activities that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a protected online account and enter your password you are requested to verify who you are on a device that only you possess and that uses a separate network channel. A broad selection of devices can be utilized for this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register multiple validation devices. To learn more about ProSight Duo identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time management reporting utilities created to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your Progent consultant so all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center staff of veteran network professionals gives your computer users in Chatsworth California fast assistance from a reliable technical support resource with substantial experience offering telephone-based help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a solid enabler of company productivity, and Progent's aim is to resolve rather than simply report IT issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply remote advanced engineering support and training in special application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information concerning Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Chatsworth California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can customize SCOM to accommodate your business so that your IT maintenance is proactive and automated. By spotting potential problems before they expand into crashes, automated monitoring can avoid disruptive and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments based on a variety of operating systems.
How Your Chatsworth Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Chatsworth California, Progent's phone-based network support engineers can deliver professional and economical IT support the instant your company requires it. Over two decades of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair computer problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Chatsworth business relies on a regular independent support technician or maintains a full time IT staff that can deal with typical computer issues, Progent's Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources in cases when your usual service personnel either don't have the availability or the expertise to address sudden network emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Companies in Chatsworth California
Progent's online network troubleshooting services enable your Chatsworth company to enjoy the advantages of timely, expert IT support without the expense of maintaining a full-time IT organization. Your information system will derive added business worth by being more available, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    For most businesses in Chatsworth California, nearby network service resources, whether represented by outside consultants or a full-time maintenance staff, can deal with typical technical issues. However, major troubles can occur when your regular support personnel are too busy or absent, and some problems may involve IT products that is unfamiliar to your local support people. In these situations, Progent's online support experts provide an easy, fast, and economical solution to supplement your regular help and to transfer useful knowledge to improve your ability to deal with downstream issues locally.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller businesses often depend on independent freelance consultants. While independent service people have less overhead than big support companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the absence of reserve help may force your company to go without assistance during an emergency. As your company expands, network downtime and problems with vital applications become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of backup support expertise to insure your network remains available.

  • Build a Scalable Basis for Seamless Growth
    Businesses often start with an IT system created on a shoestring budget. Without a scalable infrastructure, slap-dash repairs often get piled on top of a weak foundation. As a company grows, reliability and expandability issues can hinder the productivity of the business. These poorly designed environments require careful analysis, smart long-term planning, and broad-based technical expertise to evolve to a network architecture that can offer the solid foundation to meet vital business demands and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller organizations need guidance and technical education to navigate through an increasingly complex maze of product alternatives capable of promoting business growth and improving efficiency. Businesses hardly need a computer engineer who is attempting to earn a commission on a certain vendor's products. Network support and product selling can result in a situation where the recommended solution is designed around a profitable product rather than the true needs of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match IT consulting with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical experience, refined support tools, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, at the front lines of IT support, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This ensures that you get not just expert IT capability, but also a consultant with field-tested methods for applying technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services provided during normal business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Companies who work with familiar freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, protected, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 remote tracking services powered by MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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