Fast and Affordable Online Troubleshooting for Chatsworth California Information Networks
For organizations located in Chatsworth California, Progent provides remote help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to help with advanced security design and diagnostic jobs.
Progent's remote support engineers provide exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced tools required to solve the majority of network problems quickly. This reduces immediate expenses because service calls use up minimal chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your company saves even more with incidental costs by minimizing or eliminating network outages and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support expertise is especially important in environments that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to many remote service organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate scenarios where quick fixes manage to end up as big bills. Progent's skill at handling problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested processes which permit the maximum level of efficiency for remote engineering help and repair for IT networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's remote service group to link to your computer system without violating corporate security.
Progent's advanced customer support database system stores comprehensive histories describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the details of services delivered to every Progent customer by every engineer. This history of problems and solutions is structured as a readily retrievable support database that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft open up additional massive support databases and permit quick access to vendors' in-house engineering staff so Progent's remote consulting experts are able to arrive at the most efficient resolutions quickly.
Online support provided by Progent to businesses in Chatsworth California include:
Authorized Windows Support
Progent's Microsoft-certified remote support professionals can provide computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Teams planning and integration, Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop services to help you company to install, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and certifies a consultant's technical knowledge at the master level. CCIEs can deal with even the most stubborn challenges surrounding network planning, installation, management, security, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs offer excellent value since their depth of expertise allows them to find solutions for problems rapidly. In typical instances, less seasoned consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your network via advanced remote troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity devices by offering consulting services such as:
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISM and CISSP security and compliance experts offer a variety of security solutions to strengthen the safety of your Windows, macOS and OS X, or Linux environment against attacks or help your company to clean up quickly after a damaging breach. Security support services available from Progent cover comprehensive information security and compliance analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; integrating firewalls; establishing safe architectures for off-site and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Progent offers advanced online consulting support to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for restoring applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote support services to address a wide range of computer technologies such as system architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help analyzing problems affecting UNIX/Linux networks based on popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical facets of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Chatsworth Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center team of seasoned information technology experts gives your workers in Chatsworth California quick access to an efficient support resource with extensive background providing phone support and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a key enabler of business performance, and Progent's aim is to resolve rather than simply document technical problems.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting staff provides online advanced engineering expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Chatsworth California remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so your network support is proactive rather than reactive. By anticipating possible problems before they result in full-scale emergencies, system monitoring can minimize inconvenient and costly information system failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments based on a combination of operating systems.
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Chatsworth California, Progent's phone-based computer support specialists are ready to provide expert and cost-effective system support the moment your business has to have it. More than 15 years of delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix network problems quickly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Chatsworth organization works with a regular independent support technician or employs a full time organization that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the time or the knowledge to fix unexpected system crises or especially challenging integration problems.
Advantages of Progent's Network Help for Companies in Chatsworth California
Progent's remote technical help services enable your Chatsworth business to experience the advantages of on-call, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will acquire greater business value by becoming more available, efficient, and secure. Benefits to your business include:
- Convenient remote extension of your on-site support resources
With most companies in Chatsworth California, nearby computer service providers, whether represented by outside consultants or an internal maintenance staff, can take care of the majority of network issues. On the other hand, serious problems might occur when local support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call support experts provide an easy, fast, and budget-friendly solution to supplement your local help and to pass on useful knowledge to increase your capability to deal with future issues in-house.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller businesses often rely on independent freelance service providers. Although freelance consultants carry smaller overhead than larger service companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the lack of reserve personnel may require your company to wait for assistance during an emergency. As your company expands, system downtime and trouble with critical applications are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of reserve support expertise to make sure your IT system is always up and running.
- Create a Solid Basis for Seamless Growth
Organizations typically begin with an IT architecture created on a shoestring budget. Lacking a scalable framework, slap-dash fixes can get thrown on top of an unstable foundation. As a company grows, reliability and scalability issues can impede the success of the business. Such poorly designed systems need proper assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a system infrastructure able to provide the stable foundation to handle vital business requirements and facilitate downstream expansion.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller businesses require advice and technical training to negotiate an ever more complicated maze of technology alternatives available for promoting business success and enhancing efficiency. They hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. Network support and product selling can lead to a scenario where the proposed
solution is built around a profitable technology instead of the genuine needs of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align technical consulting with the best interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical background, refined support tools, and familiarity with corporate IT enable companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, in the trenches of IT service, performing a broad range of IT tasks for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not just expert IT skills, but also a support engineer with proven approaches for using computer knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup charge and requires no retainer for support services provided during regular working hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small support organizations who offer minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by every staff member to each client. The practice of detailing and organizing support records results in more efficient service and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.