Fast and Affordable Remote Technical Support for Chatsworth California IT Networks
Immediate Online Technical Support for Chatsworth SystemsFor organizations located in Chatsworth California, Progent offers online help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the assistance of CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology required to resolve most information system problems quickly. Efficient support reduces direct costs since solutions use up fewer billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization benefits even more in incidental costs by minimizing or eliminating network downtime and associated losses due to business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive online technical support know-how is especially helpful for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you receive. In contrast to many remote support firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent situations where speedy. minor repairs somehow end up as major tabs. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized tools and field-proven processes that ensure the maximum level of effectiveness for remote help and repair for IT networks of any size. Progent's online support team can access your system remotely without breaching network security.

Progent's proven service database system stores thorough records describing the service that Progent's clients have been provided. Progent's team consultants have access to the records of assistance rendered to each client by every Progent consultant. This history of trouble tickets and resolutions is organized as a quickly searchable internal database that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available other vast technical knowledge bases and allow fast response from vendors' internal product engineers with the result that Progent's remote consulting experts can arrive at optimal resolutions quickly.

Online support provided by Progent to companies in Chatsworth California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup operations and allow transparent backup and rapid recovery of vital files/folders, apps, images, and virtual machines. ProSight DPS helps you recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, human error, malicious employees, or application glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, applying, and documenting updates to your dynamic information system. In addition to maximizing the protection and functionality of your IT environment, Progent's patch management services permit your in-house IT staff to focus on line-of-business projects and activities that deliver maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and give your password you are requested to confirm who you are via a unit that only you possess and that uses a different network channel. A broad range of out-of-band devices can be used for this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For details about Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth reporting tools designed to work with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk consulting support can support you in creating an efficient new Help Desk or enhancing your established one, evaluating or enhancing Help Desk software products to meet the special demands of your business, or providing temporary online staff to work with your in-house Help Desk Call Center team during high-demand events such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Call Center team of seasoned information technology consultants provides your computer users in Chatsworth California quick contact with a dependable support resource with extensive background providing telephone-based consulting and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center perception as a crucial contributor to company performance, and Progent's target is to solve instead of simply document technical issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Team provides online professional consulting support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more about Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Chatsworth California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can configure Operations Manager to suit your business so that your computer support is proactive rather than reactive. By detecting looming problems before they grow into network outages, remote monitoring can head off disruptive and costly information system failures. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a mix of operating systems.
How Your Chatsworth Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Chatsworth California, Progent's phone-based computer support specialists are ready to deliver expert and affordable IT help the moment your organization has to have it. More than two decades of offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair network problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Chatsworth business has a regular independent support technician or employs a full time IT staff that know how to handle ordinary network problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to deal with unexpected network emergencies or particularly complex integration problems.

Details of Progent's Remote Computer Services for Chatsworth California
Progent's phone support, remote troubleshooting, system security consulting, and network management services give offices in Chatsworth California unparalleled leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the expense and hassle of running a large internal IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT expertise, refined support tools, and familiarity with enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    • Les Kent has a 35-year track record of successful technology integration, corporate management, sales, and operations. He has demonstrated a talent for creating sophisticated IT solutions in his roles as as a system architect, software developer, project manager, implementation consultant, and problem solver for small companies, start-ups, and major enterprises.

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    Our compensation structure is based on contribution, so just like being an independent contractor, your income is entirely tied to your generated revenue. Certain of our consultants focus on lifestyle issues and elect to work at an easy pace, utilizing our self-determined schedule to follow individual enthusiasms like mountain biking, motorcycle racing, snow boarding, surfing, vacations, or spending private time with family and acquaintances. Other consultants use the chance to make major dollars through hard work and extended hours. Progent completely supports either end of the spectrum plus everything in between.

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    Progent delivered a wireless networking environment that enabled a school to improve productivity and eliminate the recurring expense of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is designed for connecting remote sites as far as 2.5 miles apart and can reach even longer ranges. This wireless solution provided improved bandwidth and dependability than simply amplifying the 802.11b network, and since it uses the 5.8Ghz band it offered protection against outside interference.

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    Progent offers network services for medium size companies with 100 to 250 system clients. The mid-size business or office has traditionally been an underserved segment of the market for network consulting expertise. The cost structures and service delivery practices of large third-party service firms make them too costly for the ordinary mid-size business or small medium business (SMB), which usually relies on a modest information technology budget with which to maintain an information network whose advanced technology and sophistication are frequently similar to the information systems of far larger companies. Progent's support delivery model, which takes great advantage of online service, virtual office infrastructure and proactive server monitoring, dramatically lowers the network maintenance expenses of a small-medium business while providing the mid-size organization with big-company support from certified, IT experts with background in a wide range of small business technologies. If your medium size company or small business is searching for levels of IT help appropriate by a mid-size organization without budgeting big-company prices, contact Progent.

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