Fast Online Help for Chatsworth California Information Networks
For organizations located in Chatsworth California, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex networking issues, plus the services of CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's remote support experts provide exceptional leverage due to the fact that they possess the practical background and have access to the advanced technology necessary to resolve the majority of network issues quickly. This lowers immediate expenses because service calls require minimal chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves even more in indirect expenses by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote consulting experience is especially important in environments that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing policy for online help is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to many online service organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with scenarios where speedy. minor repairs somehow end up as substantial tabs. Progent's penchant for disposing of problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of optimized tools and proven methodologies which permit the highest degree of effectiveness for remote consulting and troubleshooting for IT networks of any size. Progent's remote service group can communicate with your company's environment remotely without compromising corporate security.
Progent's powerful technical support reporting application keeps extensive documentation describing all service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of assistance provided to every customer by any Progent engineer. This database of issues and fixes is stored as a quickly accessible support database that allows Progent's remote support experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft open up additional extensive support knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's remote consulting experts are able to come up with optimal solutions quickly.
Remote support provided by Progent to customers in Chatsworth California include:
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Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support professionals offer computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a wide range of technology support services including Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop services to help your company to install, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 11 system design and upgrade consulting and Windows 10 configuration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your PCs and web-facing mobile devices.
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Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and validates a person's technical skills at the master level. Cisco CCIEs can deal with the most challenging issues encountered in network design, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs offer excellent value since their depth of experience permits them to find solutions for problems quickly. In many instances, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your network via sophisticated remote support technology to perform efficient, safe, and economical diagnosis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
City |
Address |
Phone |
Link |
Beverly Hills |
468 N Camden Dr, #200 Beverly Hills, CA 90210 United States |
(424) 354-0123 |
Beverly Hills Network Support Services |
Chatsworth |
9410 Owensmouth Ave Chatsworth, CA 91311 United States |
(818) 707-5399 |
Chatsworth Network Support Services |
Long Beach |
3780 Kilroy Airport Way, Suite 200 Long Beach, CA 90806 United States |
(562) 314-4498 |
Long Beach Network Support Services |
Los Angeles |
355 S Grand Ave, Suite 2450 Los Angeles, CA 90071 United States |
(213) 784-4494 |
Los Angeles Network Support Services |
Manhattan Beach |
1500 Rosecrans Ave, Suite 500 Manhattan Beach, CA 90266 United States |
(310) 421-4766 |
Manhattan Beach Network Support Services |
Pasadena |
1055 E Colorado Blvd, 5th Floor Pasadena, CA 91106 United States |
(626) 243-2233 |
Pasadena Network Support Services |
Santa Monica |
2425 Olympic Blvd, Suite 4000W Santa Monica, CA 90404 United States |
(424) 299-8822 |
Santa Monica Network Support Services |
Sherman Oaks |
15260 Ventura Blvd, Suite 1200 Sherman Oaks, CA 91403 United States |
(818) 666-3781 |
Sherman Oaks Network Support Services |
Valencia |
27240 Turnberry Lane, Suite 200 Valencia, CA 91355 United States |
(661) 483-2111 |
Valencia Network Support Services |
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of infrastructure products by providing consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to take the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware expert can assist you to identify and isolate breached servers and endpoints and guard undamaged assets from being compromised. If your Chatsworth network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can assist your Chatsworth business to restore a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's team of cybersecurity experts have the broad range of knowledge necessary to reconstruct all vital components of a compromised network rapidly and with minimal loss of data. To learn more, visit Progent's ransomware removal and operational restoration experts.
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CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security services that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help you to clean up quickly after a damaging penetration. Security services offered by Progent cover thorough information security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious attacks; installing firewalls; designing safe techniques for off-site and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
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Cloud Integration Solutions

Progent can provide expert online support services to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange environments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering applications and services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
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UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to address a broad spectrum of computer technologies including system architecture, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical issues enables quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.
Major Linux versions for which Progent offers expertise include:
RedHat
SUSE Linux
Debian GNU/Linux
Slackware
Ubuntu
Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, subscription-based services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight series of outsourced network management services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by providing an environment for streamlining common time-consuming tasks. These include health monitoring, update management, automated remediation, endpoint setup, backup and recovery, A/V response, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your designated IT personnel and your assigned Progent technical consultant so that emerging issues can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time and in-depth management reporting tools designed to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and allow transparent backup and fast restoration of vital files/folders, apps, images, and VMs. ProSight DPS helps you avoid data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, user error, malicious employees, or software glitches. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are requested to verify your identity on a device that only you possess and that uses a separate network channel. A wide range of devices can be utilized as this added means of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. For details about Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Co-Managed Support: Outsourced and Co-managed IT Support Center Services
Progent's Co-managed Service Desk offers a transparent supplement to your corporate IT support team. End user interaction with the Help Desk, provision of support services, problem escalation, ticket generation and tracking, performance metrics, and maintenance of the service database are cohesive whether incidents are taken care of by your core support staff, by Progent's team, or a mix of the two. Your business has unrestricted versatility to expand or shrink your part of IT support work as needed. Progent provides initial installation and provisioning of the professional services automation (PSA) software plus workflow documentation, testing and training.
For more information about ProSight Shared Call Desk, go to ProSight Shared Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your computer environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic projects and activities that derive the highest business value from your information network. Find out more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows clients to complete major projects within budget and on time. Progent's special online engineering services include:
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Call Center Expertise
Progent's Call Center programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting services can aid you in establishing an effective new Help Desk or revamping your current one, identifying or enhancing Help Desk software products to meet the particular needs of your company, or adding temporary online staff to reinforce your internal Help Desk resources to handle demanding events like software transitions, major upgrades, or installing brand new business software.
Progent's Call Center team of experienced information technology consultants gives your customers in Chatsworth California quick communication with a reliable network service resource with years of experience offering phone help and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a key driver of company performance, and Progent's aim is to resolve rather than simply document network problems.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Group offers phone-based professional consulting support and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information on Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center2, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Chatsworth California remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to suit your business so your network maintenance is proactive and automated. By uncovering emerging issues before they evolve into crashes, remote monitoring can minimize disruptive and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support multiple OS platforms.
How Your Chatsworth Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Chatsworth California, Progent's online computer support engineers are ready to deliver expert and economical system help the moment your company requires it. Over two decades of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix network problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Chatsworth business works with a regular independent consultant or maintains a full time organization that can handle day-to-day network problems, Progent's Microsoft certified consultants can still provide an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the experience to fix unexpected system crises or particularly tough integration problems.
Features of Progent's Remote Network Support for Chatsworth California
Progent's online help, remote troubleshooting, network security consulting, and network administration services offer offices in Chatsworth California the greatest leverage for your support investment. Whether you require one-time phone help and remote network repair or full-time Help Desk services and system management, Progent's professionals can deliver your business world class network support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to companies in Chatsworth California and is also ideal for networks in more remote areas that lack technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a wide selection of Microsoft support utilities, service information, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent offers online support on a by-the-minute basis, so you are charged only for the services you use. Progent requires no minimum fee for phone service and requires no periodic retainer for services provided during normal business hours. This saves you from paying big invoices for simple fixes.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco offers access to authorized specialists with experience in planning, implementing, and managing networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting services include technology integration, Microsoft Exchange consulting, system security design, and shared Help Desk services. Progent's Experts group offers world-class consulting support in critical application areas. Support available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Development
MySQL Project Management and Application Design
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service centralized source for IT generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that fit the specific requirements of your company.
- Sophisticated Online Access Tools
Protected remote access allows Progent's support professionals to observe exactly what your customers see. This makes it easier to find fast fixes to problems that could otherwise demand an expensive personal service call. State-of-the-art remote connectivity tools and expert engineers combine to enable Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online support and automated system tracking.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Service for Maximum System Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-constrained organizations whose clients need immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT experience, refined support software, and familiarity with corporate IT enable companies to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
- Best Practices
Progent's team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional experience, in the trenches of IT support, executing a wide range of IT projects for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This means that you get not only world-class IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be forced to permit simple problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to every customer. The practice of documenting and archiving support records results in more efficient support and avoids a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can save your IT network from painful and costly service losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.