Fast and Affordable Remote Troubleshooting for Chatsworth California Networks
Immediate Remote Help for Chatsworth NetworksFor organizations in Chatsworth California, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-certified security experts to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support experts offer excellent leverage due to the fact that they have the practical experience and have access to the advanced tools needed to resolve most network problems quickly. This reduces immediate expenses because service calls use up minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your location. Your company saves even more with indirect costs by minimizing or eliminating network downtime and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote technical support know-how is especially helpful in environments that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many remote support companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean model for billing prevent scenarios where fast fixes manage to turn into major invoices. Progent's skill at handling problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized tools and proven methodologies which permit the highest level of effectiveness for online technical support and repair for information networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's remote service group to interface to your environment without compromising corporate security.

Progent's advanced service database application maintains thorough histories of the support that Progent's customers have received. Progent's team service personnel have the benefit of the details of support delivered to every Progent customer by every Progent consultant. This database of anomalies and repairs is organized as a conveniently accessible support knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service experts can come up with optimal solutions quickly.

Remote support available from Progent to customers in Chatsworth California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables clients to complete critical projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk Call Center or improving your current one, selecting or customizing Call Center application software to meet the unique requirements of your company, or adding occasional online personnel to work with your internal Help Desk Call Center team during high-demand events such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of seasoned information technology experts gives your workers in Chatsworth California immediate access to a large technical support group with years of experience offering telephone-based help and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a major enabler of company performance, and Progent's aim is to fix and not merely track network problems.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff offers phone-based advanced engineering support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, customization, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Chatsworth California remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By detecting looming issues before they grow into network outages, remote monitoring can minimize inconvenient and costly information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on multiple operating systems.
How Your Chatsworth Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Chatsworth California, Progent's online computer support specialists are ready to deliver expert and economical IT support the moment your company needs it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Chatsworth business works with a local independent support technician or maintains an in-house IT staff that can deal with day-to-day computer problems, Progentís Microsoft certified engineers can provide a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to handle unexpected network emergencies or particularly complicated integration projects.

Benefits of Progent's IT Support for Businesses in Chatsworth California
Progent's remote support services enable your Chatsworth company to realize the advantages of immediate, world-class network support without the expense of maintaining a full-time IT organization. Your network will derive greater strategic worth by being increasingly available, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your local IT resources
    For most offices in Chatsworth California, nearby network service providers, whether made up of independent consultants or an in-house IT staff, can resolve typical technical issues. On the other hand, IT crises might spring up when your regular support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your usual service personnel. In these situations, Progent's online service experts provide an easy, quick, and affordable solution to augment your regular resources and to pass on useful information to increase your ability to deal with future problems in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller businesses commonly rely on individual freelance service providers. While independent service people have less internal costs than larger service companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the absence of backup help may force your business to wait for assistance during an emergency. As your business expands, network unavailability and trouble with critical software are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of reserve service experts to make sure your network is always up and running.

  • Create a Scalable Basis for Seamless Expansion
    Organizations often start with an information system implemented on a shoestring budget. Without a robust framework, band-aid fixes often get piled on top of a weak foundation. As a network grows, stability and expandability issues can hinder the productivity of the organization. Such poorly built environments need proper analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system architecture that can offer the stable foundation to handle vital business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller companies require guidance and technical education to negotiate an ever more complicated array of product options capable of accelerating business success and enhancing productivity. Businesses hardly need a network consultant who is motivated to resell a certain vendor's technology. IT support and product selling can lead to a situation where the recommended solution is designed around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align IT consulting with the best needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical experience, fine tuned support software, and understanding of corporate IT allow companies to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, at the forefront of network service, performing a broad variety of technical tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not only expert technical capability, but also a consultant with field-tested methods for applying technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during normal working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Companies who utilize trusted independent service providers or who employ internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



An index of content::

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    Progent can help you design, configure, manage, monitor, and troubleshoot a viable Wi-Fi network architecture, select sensible products, and integrate wireless access points, wireless bridges, radio antennas, wireless controllers, and various wireless products. Progent can also help you put together a thorough 802.11ac wireless system security plan that is well integrated with the security strategy for your entire business network.

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    Progent's Microsoft-certified consultants have more than a decade of experience designing, implementing, enhancing and fixing Microsoft SCOM solutions and offer organizations of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also help you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for tracking network fabric and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or onsite technical support to assist you to fix critical problems detected by SCOM 2012.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of the time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it.

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    Progentís Microsoft certified consultants provide small and medium size companies enterprise-grade consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to deliver critical applications rapidly and automatically to appropriate users, reduce software expense and stay compliant by determining usage profiles, improve Windows protection by improving your knowledge of vulnerability and by installing critical patches, manage your external workforce through industry standards independent of connection or location, and lower operational expenses by fully utilizing the management capabilities built into Windows. Progentís SMS engineers can help you use SMS economically for automated software and application deployment, security patch administration, and resource tracking management including software and hardware inventory.

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    By using virtual servers, companies are able to operate many virtual machines on a single physical server. Virtualization technology enables IT organizations to enjoy all the benefits of server isolation, while avoiding the costs associated with purchasing extra server equipment. Virtual servers are also the enabling technology for building private clouds, which offer major advantages such as reducing the costs of capital equipment, datacenter facilities, and management while improving data security, network reliability, and disaster recovery. Other key server management options are server monitoring software, Windows Server Update Services, and remote system management cards. Progent's professional server management consultants can help you with all areas of server virtualization and management to allow your company to cut expenses and save time.

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    Windows 8.1 is designed to power devices ranging from smartphones and tablets to power-user desktops. A wealth of innovative capabilities, including its touchscreen support and iconic tile user interface, offer a broad selection of benefits for organizations who know how to put them to work. Progent's Microsoft-certified consultants can help get your business up the learning curve with Windows 8.1 and show you how to gain maximum business advantage from the product's many new and enhanced technologies.

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    Progentís Microsoft certified experts provide small and mid-size businesses enterprise-grade consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to install critical applications quickly and reliably to appropriate workers, reduce product expense and stay compliant by understanding patterns of usage, improve Windows protection by increasing your awareness of weak points and by installing critical updates, manage your mobile workforce through accepted standards independent of connection or geography, and lower operational expenses by efficiently utilizing the administrative functions incorporated into Windows. Progentís SMS consulting professionals can help you use SMS economically for automated software and application deployment, security patch control, and asset tracking management including program and appliance inventory.

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    E-Mail Guard is Progent's affordable anti-spam and virus protection solution that offers small companies world-class defense from spam, viruses, directory harvesting, and other types of email-borne assaults on IT networks. E-Mail Guard is powered by Postini's Perimeter Manager, a comprehensive suite of web-based antispam and virus defense services that defuse email assaults before they are able to penetrate the network firewall. Perimeter Manager also allows administrators track and control their e-mail systems, regardless of server vendor, hardware technology, or geographic location.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience designing, deploying, enhancing and troubleshooting SCOM environments and offer organizations of any size advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to plan a topology for SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs according to best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or onsite troubleshooting to assist you to remediate critical problems detected by SCOM 2012.

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    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack progression including protection, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks.

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    SQL Server 2014 includes significant enhancements in key areas including performance, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that operates transparently across all types of applications including OLTP, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and on-premises consulting services that include planning, deployment, administration, remediation, and application development services to help businesses of all sizes to realize fast return from their SQL Server 2014 deployment.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security designs for IT networks with many locations, remote users, and mission-critical eCommerce applications. A Progent ISA Server consultant can help your small or mid-size business plan and implement an installation of Microsoft ISA Server 2004 that meets your IT protection needs without restricting your network.

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    Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that avoids productivity disruption, simplifies ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-site upgrades, Progent offers the experience to complete your project quickly and economically. Progent's Microsoft Exchange 2007 support, repair, and consulting offerings include expertise with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the design of unified messaging implementations powered by Exchange Server 2007.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can help you to design, set up, administer and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a campus or a multi-site enterprise. Progent can also help clients to integrate other Cisco devices for unified management.

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    Progent offers customized online training for an array of client applications and environments including Microsoft Office Excel, Word, Access and Outlook plus Adobe Acrobat, Photoshop, Crystal Reports, and Windows 10. Remote instruction provides the advantages of traditional in-person instruction, such as immediate interaction between students and teachers, but avoids the expenses of travel and the challenge of attempting to synchronize the schedules of multiple trainees. Available to single students or classes of all sizes, Progent's live online training allows the instructor to conduct the seminar from an online office and the students can be spread across a campus or all over the the U.S. Virtual learning deploys powerful learning mechanisms such as virtual white boards, real-time questions, and collaborative applications. Sessions can be brief and personalized to specific topics or longer in time and wider in coverage.

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    Remote 24x7 monitoring, automated alerts, and actionable reports are crucial to maintaining the health of your IT system and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced so far that businesses of any size can afford a level of network stability that was previously limited to enterprises. Progent offers a variety RMM solutions delivered as low-cost service packages created to assist your company to identify and fix a most network problems before they get big enough to hurt your business.

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    Progent's Microsoft and Cisco-certified consulting experts can help you to determine the value of Microsoft Exchange Server 2010 for your company and can assist you to design and implement a smooth upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Exchange 2007 that will provide fast return on investment by increasing your workers' efficiency, lowering the cost of equipment and support, simplifying management, and integrating your key communications technologies.

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    Progent's Microsoft-certified ISA Server 2004 consultants have long backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for IT networks with many sites, remote workers, and line-of-business web applications. Progent's ISA Firewall consultants are available to assist your small business in planning and implementing a configuration of ISA 2000 Server or ISA 2004 Server that supports your information protection needs without adversely restricting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date editions of ISA Server.

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    Progent's CISSP-certified cybersecurity experts can assist businesses of any size with any aspect of IT security. Progent can help create cost-effective cybersecurity systems that protect a small office from modern threats or Progent can plan, deploy, and monitor an end-to-end security strategy for hybrid enterprise networks that support onsite, remote, and mobile users sharing IT resources spread across multiple physical sites and various clouds.

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    Progent offers fault tolerant load balancing support that addresses network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching technology including F5 Networks 3DNS. fault tolerant load balancing vendors for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and LocalDirector 400 series, and F5 Networks 3-DNS.

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    Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by every consultant to each client. The discipline of documenting and archiving service records allows more efficient service and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

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    Progent can assist companies of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and reduce hardware expense. Microsoft Azure includes a comprehensive library of public cloud services and Progent can assist you to understand the benefits and restrictions of various cloud computing models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local applications and resources and ensure that you sidestep the typical errors small companies make when moving to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN connections and also to manage iPhones and iPads and Google Android smartphones and tablets.

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    Progent believes that a well designed and implemented information system is a crucial piece for enabling a firm's growth, and Progent follows this philosophy in our corporate network infrastructure. Progent has built a fault-tolerant virtual office infrastructure that allows Progent's in-house engineers and authorized contractors to offer rapid and efficient support, cooperate closely on challenging projects, and gain from professional and private growth from acting as a member of an exciting business ethos of personal drive and independence.


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