Immediate Remote Troubleshooting for Chatsworth California IT Networks
For businesses in Chatsworth California, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's online support engineers offer excellent leverage because they possess the real-world background and have access to the advanced tools required to solve the majority of information system issues quickly. Efficient support lowers direct expenses since solutions accumulate fewer billable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company benefits even more in incidental expenses by minimizing or avoiding network outages and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's billing model for remote support is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the services that you actually get. In contrast to typical remote support firms, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate situations where quick repairs somehow end up as big bills. Progent's skill at dealing with technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized technologies and field-proven methodologies which permit the maximum level of effectiveness for online help and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to communicate with your environment without breaching corporate security.
Progent's proven technical support reporting system maintains thorough records describing all service that Progent's clients have received. Progent's team engineers have access to the specifics of all help delivered to each Progent client by any engineer. This database of problems and fixes is organized as a quickly searchable proprietary database that permits Progent's remote support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft make available other vast technical databases and permit priority response from vendors' internal product engineers with the result that Progent's online service experts are able to come up with the most efficient resolutions quickly.
Online technical support services available from Progent to companies in Chatsworth California include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service experts offer computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a wide range of platform support services including Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop services to help your business to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 11 planning and upgrade consulting and Windows 10 integration consulting, plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the highest accreditation for network consultants, and certifies an individual's technical skills at the expert level. Cisco-qualified CCIEs can handle the most complex challenges associated with network infrastructure planning, integration, maintenance, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs are an excellent value since their depth of experience enables them to resolve problems quickly. In many instances, less experienced service providers can struggle for hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can interface to your network using state-of-the-art on-line support tools to provide efficient, safe, and affordable analysis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of networking products. Cisco infrastructure expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch integration and support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers consulting, Cisco VPN and Network Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants offer a variety of security services that can bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your business to recover rapidly after a damaging penetration. Security solutions offered by Progent cover thorough data security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after malicious assaults; configuring firewalls; building safe techniques for off-site and mobile access; defending your messaging system from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent can provide advanced remote support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize on-premises resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring applications and services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to cover a broad array of computer technologies including network architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that include Linux and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the world's top enterprises. The ProSight series of IT management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and enable transparent backup and fast restoration of vital files, applications, images, and virtual machines. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the security and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business projects and tasks that derive maximum business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected application and give your password you are asked to confirm who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register several validation devices. To find out more about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of in-depth reporting tools created to integrate with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that all potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The interview is designed to assess your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables clients to execute critical initiatives economically and on time. Progent's special online consulting solutions include:
How Your Chatsworth Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems.
Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk staff of veteran network professionals offers your computer users in Chatsworth California immediate contact with an effective technical support group with substantial background offering telephone-based consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center recognition as a solid contributor to business productivity, and Progent's aim is to fix and not merely track network problems.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group provides remote advanced consulting support and training in key application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for Microsoft applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. For more about Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center2, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Chatsworth California remote hybrid network monitoring by providing System Center Operations Manager expertise. Progent can adapt SCOM for your environment so that your network maintenance is proactive and automated. By uncovering possible problems before they expand into crashes, remote monitoring can avoid stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate a variety of OS platforms.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Chatsworth California, Progent's online computer support engineers can deliver effective and affordable system help whenever your organization requires it. Over two decades of providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.
Even if your Chatsworth business has a regular freelance consultant or employs an in-house IT staff that can handle the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to fix unexpected network crises or particularly tough integration problems.
Advantages of Progent's Network Help for Businesses in Chatsworth California
Progent's online support services enable your Chatsworth business to have the advantages of timely, world-class IT support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic value by being more available, efficient, and secure. Advantages to your business include:
- Convenient remote extension of your on-site IT resources
With most businesses in Chatsworth California, local network service providers, whether represented by outside consultants or a full-time IT staff, can resolve typical network problems. On the other hand, serious problems might occur when your regular support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your local support technicians. In these instances, Progent's on-call support specialists provide an easy, quick, and economical way to supplement your regular resources and to transfer useful information to improve your capability to deal with downstream issues locally.
- Less Reliance on Freelance Service Providers
For IT support, smaller offices often rely on independent freelance service providers. Although independent consultants have smaller overhead than larger consulting organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your business to wait for assistance during an IT crisis. As your network expands, system downtime and problems with critical software become more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve service expertise to make sure your IT system remains up and running.
- Create a Solid Basis for Seamless Growth
Companies typically begin with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, band-aid repairs often get thrown on top of a weak foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. Such badly built environments require proper assessment, smart long-term planning, and wide technical expertise to upgrade to a system architecture that can provide the stable foundation to meet vital business demands and ease future expansion.
- Interact with Problem Solvers Instead of Product Resellers
Smaller offices need guidance and technical education to navigate through an increasingly complicated array of product options available for accelerating business success and improving productivity. These companies hardly need a network engineer who is trying to sell a specific vendor's products. IT support and product sales can lead to a scenario where the recommended
solution is built around a predetermined technology instead of the genuine requirements of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to match IT expertise with the real interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT expertise, fine tuned support tools, and understanding of corporate IT enable offices to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, at the front lines of network service, performing a broad range of technical tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This ensures that you get not just world-class IT capability, but also a consultant with field-tested methods for applying computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by every consultant to every customer. The practice of documenting and organizing service activity results in more efficient service and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.