Immediate Online Help for Chatsworth California Computer Networks
Fast Phone Support for Chatsworth NetworksFor organizations located in Chatsworth California, Progent provides online help for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the services of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support experts offer exceptional leverage because they possess the real-world background and are equipped with the sophisticated technology needed to resolve most information system problems quickly. Efficient support reduces immediate costs since solutions accumulate minimal chargeable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company saves additionally in incidental costs by minimizing or eliminating system outages and related losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is especially important for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay just for the services that you actually get. Unlike typical remote service organizations, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with scenarios where fast fixes somehow end up as large invoices. Progent's skill at dealing with problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of customized tools and field-proven methodologies which allow the maximum level of efficiency for remote technical support and troubleshooting for IT systems of any size. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to communicate with your company's system remotely without breaching system security.

Progent's sophisticated service database system maintains comprehensive histories describing all service that Progent's customers have been provided. Progent's staff consultants have access to the records of assistance rendered to every customer by any consultant. This archive of problems and responses is structured as a readily retrievable proprietary database that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and working associations with important industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast response from vendors' internal support staff with the result that Progent's remote service experts are able to determine the best solutions in the least time.

Remote services offered by Progent to businesses in Chatsworth California include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to allow small and mid-size organizations to benefit from the same advanced technology used by some of the world's leading corporations. The ProSight line of network management outsourcing services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow transparent backup and fast restoration of critical files, apps, system images, and virtual machines. ProSight DPS helps you recover from data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and affordable solution for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT system. In addition to maximizing the security and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to focus on line-of-business projects and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a secured online account and give your password you are requested to verify who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register several validation devices. To find out more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you�re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk Call Center or revamping your current organization, selecting or enhancing Help Desk Call Center software products to meet the special demands of your business, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center resources during unusually busy events like software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk team of experienced network experts offers your workers in Chatsworth California quick assistance from an effective support resource with substantial experience offering phone help and online troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk perception as a major enabler of company success, and Progent's goal is to solve instead of just record network issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team provides phone-based professional consulting expertise and training in specific application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for popular Microsoft applications including CRM, MS Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Chatsworth California remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can tune SCOM to fit your environment so that your computer support is proactive and automated. By uncovering looming issues before they expand into downtime, proactive monitoring can avoid stressful and costly information system failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks powered by a mix of operating systems.
How Your Chatsworth Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Chatsworth California, Progent's phone-based network support specialists can deliver effective and affordable IT support the moment your company requires it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Chatsworth organization deals with a local freelance consultant or maintains a full time organization that know how to handle common computer issues, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to fix unexpected network emergencies or particularly challenging integration projects.

Features of Progent's Remote Computer Services for Chatsworth California
Progent's phone support, remote troubleshooting, network security consulting, and system management services give businesses in Chatsworth California the greatest leverage for your IT investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can provide your business world class IT support while allowing you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical expertise, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Begin Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



An index of content::

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    The Progent Test and Training Lab at the QTS Internet Data Center can be used for piloting mission-critical applications, creating efficient migration procedures, evaluating and optimizing performance, designing or verifying business continuity solutions, resolving compatibility problems, and building training environments for new technologies. For Progent customers without sufficient in-house resources to assemble effective test systems, Progent's Test and Training Lab cuts capital costs and engineering risk and helps keep critical IT projects on schedule.

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    Progent's UNIX platform support services provide small companies and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of expertise offers you a convenient single source to help you create and manage a protected and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent offers fault tolerant load balancing consulting that addresses network load balancing, load balanced program, network infrastructure routing, and content dispatching technology such as F5 Networks 3DNS. High availability load balancing technologies for which Progent offers consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.

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    If you are a network engineer with system support experience, teaming with Progent and assisting our customers will expand your abilities through interaction with Progent's staff of mutually supportive, high-output consulting experts. Progent's concentration on offering IT expertise and technical help to small businesses will offer you the opportunity to consult closely with decision makers and contribute significantly to the success of exciting companies. In addition, Progent's virtual office environment provides the most advanced technology for off-site service and wireless connectivity to help you to come up with fast fixes when you take on mission-critical issues.

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