Fast and Affordable Remote Troubleshooting for Chatsworth California Networks
For organizations in Chatsworth California, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-certified security experts to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support experts offer excellent leverage due to the fact that they have the practical experience and have access to the advanced tools needed to resolve most network problems quickly. This reduces immediate expenses because service calls use up minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your location. Your company saves even more with indirect costs by minimizing or eliminating network downtime and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote technical support know-how is especially helpful in environments that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.
Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many remote support companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean model for billing prevent scenarios where fast fixes manage to turn into major invoices. Progent's skill at handling problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized tools and proven methodologies which permit the highest level of effectiveness for online technical support and repair for information networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's remote service group to interface to your environment without compromising corporate security.
Progent's advanced service database application maintains thorough histories of the support that Progent's customers have received. Progent's team service personnel have the benefit of the details of support delivered to every Progent customer by every Progent consultant. This database of anomalies and repairs is organized as a conveniently accessible support knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online service experts can come up with optimal solutions quickly.
Remote support available from Progent to customers in Chatsworth California include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service experts can provide computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to help your business to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking consultants, and indicates an individual's technical knowledge at the master level. Cisco CCIEs know how to deal with the most complex issues occurring in network planning, deployment, management, compliance, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or locating program updates. CCIEs offer exceptional value because their deep expertise enables them to fix problems rapidly. In many instances, less seasoned engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system by means of sophisticated on-line troubleshooting technology in order to provide quick, safe, and affordable diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of infrastructure appliances. Cisco technology support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless APs planning and integration help, Cisco wireless controllers integration consulting, Cisco VPN engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can improve the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help your company to recuperate rapidly after a serious penetration. Security support services available from Progent include: thorough information security and compliance audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from malicious attacks; setting up firewalls; establishing safe techniques for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help organizations of any size connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine physical resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based consulting services to cover a wide range of information technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent remote help resolving anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables clients to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Chatsworth Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk Call Center or improving your current one, selecting or customizing Call Center application software to meet the unique requirements of your company, or adding occasional online personnel to work with your internal Help Desk Call Center team during high-demand events such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of seasoned information technology experts gives your workers in Chatsworth California immediate access to a large technical support group with years of experience offering telephone-based help and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a major enabler of company performance, and Progent's aim is to fix and not merely track network problems.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting staff offers phone-based advanced engineering support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, customization, and education services, refer to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Chatsworth California remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By detecting looming issues before they grow into network outages, remote monitoring can minimize inconvenient and costly information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on multiple operating systems.
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Chatsworth California, Progent's online computer support specialists are ready to deliver expert and economical IT support the moment your company needs it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Chatsworth business works with a local independent support technician or maintains an in-house IT staff that can deal with day-to-day computer problems, Progentís Microsoft certified engineers can provide a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to handle unexpected network emergencies or particularly complicated integration projects.
Benefits of Progent's IT Support for Businesses in Chatsworth California
Progent's remote support services enable your Chatsworth company to realize the advantages of immediate, world-class network support without the expense of maintaining a full-time IT organization. Your network will derive greater strategic worth by being increasingly available, efficient, and protected. Benefits to your company include:
- Seamless virtual extension of your local IT resources
For most offices in Chatsworth California, nearby network service providers, whether made up of independent consultants or an in-house IT staff, can resolve typical technical issues. On the other hand, IT crises might spring up when your regular support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your usual service personnel. In these situations, Progent's online service experts provide an easy, quick, and affordable solution to augment your regular resources and to pass on useful information to increase your ability to deal with future problems in-house.
- Less Dependence on Individual Service Providers
For IT support, smaller businesses commonly rely on individual freelance service providers. While independent service people have less internal costs than larger service companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the absence of backup help may force your business to wait for assistance during an emergency. As your business expands, network unavailability and trouble with critical software are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of reserve service experts to make sure your network is always up and running.
- Create a Scalable Basis for Seamless Expansion
Organizations often start with an information system implemented on a shoestring budget. Without a robust framework, band-aid fixes often get piled on top of a weak foundation. As a network grows, stability and expandability issues can hinder the productivity of the organization. Such poorly built environments need proper analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system architecture that can offer the stable foundation to handle vital business demands and facilitate downstream expansion.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller companies require guidance and technical education to negotiate an ever more complicated array of product options capable of accelerating business success and enhancing productivity. Businesses hardly need a network consultant who is motivated to resell a certain vendor's technology. IT support and product selling can lead to a situation where the recommended
solution is designed around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align IT consulting with the best needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical experience, fine tuned support software, and understanding of corporate IT allow companies to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, at the forefront of network service, performing a broad variety of technical tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not only expert technical capability, but also a consultant with field-tested methods for applying technical knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during normal working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Companies who utilize trusted independent service providers or who employ internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.