UNIX, Linux, Sun Solaris, Mac OS X Remote Support for

For small and midsize businesses in Chatsworth or anywhere in California, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the services of CISA and CISSP-certified security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's remote support engineers represent exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to solve the majority of network issues rapidly. Efficient support reduces immediate costs since service calls take up fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally with indirect expenses by minimizing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.

Progent's pricing policy for online help is structured to get the most out of your network support investment. Progent charges per minute for phone assistance, so you owe only for the support that you receive. Unlike many remote service organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from scenarios where quick repairs manage to end up as major bills. Progent's penchant for dealing with technical issues quickly translates into your company saving money.

Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested methodologies that permit the maximum level of effectiveness for online consulting and repair for small and midsize company computer systems. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your company's computer system without breaching network security.

Progent's powerful service reporting application keeps comprehensive histories describing the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of all help delivered to each Progent customer by every engineer. This archive of trouble tickets and repairs is structured as an easily searchable proprietary knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft permit access to other vast support databases and allow priority response from vendors' internal engineering staff so Progent's remote service experts can come up with the best resolutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Chatsworth or anywhere in California or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's online support experts have credentials in an extensive set of disciplines. This breadth of IT skills permits Progent's consultants to handle almost any crisis likely to occur in a small company information system. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To support companies with multi-OS networks, Progent also offers the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Online technical services available from Progent to clients in Chatsworth and throughout the state of California include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide range of information technology including network infrastructure, email solutions, network and operational security, UNIX and Windows coexistence, VMware products for server economization and simplified administration, and migration from older systems to current Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.

  Progent's UNIX and Linux support engineers can provide emergency online help for troubleshooting problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux platforms for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure engineers, and indicates an individual's technical skills at the expert level. Cisco CCIEs can handle the most intractable challenges surrounding network infrastructure design, installation, administration, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional value because their deep expertise enables them to fix the most difficult problems quickly. In typical instances, less seasoned engineers can wrestle for hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few support providers make CCIEs available to support small and mid-size businesses. Progent can provide fast phone access to a Cisco CCIE so your company can get urgent help for serious network infrastructure issues that are lowering business productivity but are outside the scope of your local computer support resources. Progent's Cisco-qualified CCIE support experts can interface to your network using sophisticated remote support technology in order to perform fast, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular selection of connectivity devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

• Certified MS Windows Support
  Progent's Microsoft-certified online support professionals offer computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can assist you with a broad variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 management, SharePoint 2016 migration support, SharePoint 2019 design and configuration, Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent in addition offers a full array of remote desktop support and troubleshooting services such as Windows 7 migration support, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.

• CISM and CISSP Premier Network Security Engineers
  Progent's accredited CISM and CISSP network security consultants can provide a range of security solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help you to clean up quickly after a damaging penetration. Security consulting services available from Progent include: in depth security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting to help companies of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine physical resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.

• Call Center Support
  Progent's Call Center support programs for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller organizations who lack the resources to support an internal Call Center but who require quick communication with a dependable Help Desk with proficient phone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.

  Progent’s Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution built around the top PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Help Desk consulting expertise can aid you in building an efficient new Call Center or revamping your existing one, identifying or enhancing Help Desk Call Center software to handle the unique needs of your business, or providing temporary online staff to supplement your in-house Call Center group to deal with unusually busy situations like software migrations, major updates, or rolling out brand new business software.

  Progent's Call Center team of veteran information technology experts offers your computer users in Chatsworth or anywhere in the state of California quick access to an effective technical support group with years of experience delivering telephone-based support and remote diagnostics for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a crucial driver of business efficiency, and Progent's policy is to solve rather than merely report network problems.

• Business Applications Support: Training, Custom Development, and Troubleshooting
  Progent's Applications Consulting Team provides online and in-depth consulting expertise and education in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Excel. To find out more about Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

  Progent's Mac professionals can nurture the artistic aspect of Apple Mac environments by providing phone-based help support and education in graphics, audio, and motion video. Progent's consultants offer help in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific jobs like scanning or digitizing audio/video or configuring an audio/video post production lab.

  Online Network Monitoring Support
  Progent can provide companies in Chatsworth, or anywhere in the state of California, remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so that your IT maintenance is proactive rather than reactive. By uncovering potential trouble spots before they evolve into full-scale emergencies, remote monitoring can minimize inconvenient and costly service failures. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by multiple operating systems.