For small and midsize companies in Chatsworth California, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world background and the sophisticated tools to resolve most information system problems rapidly. This lowers direct costs because service calls take up a smaller number of chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization benefits even more in indirect costs by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing model for remote help is structured to maximize the impact of your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the support that you receive. Unlike many remote service firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean model for billing avoid scenarios where quick fixes somehow end up as large tabs. Progent's penchant for disposing of technical issues quickly translates into your business saving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a collection of optimized tools and field-tested processes that permit the highest level of efficiency for online engineering help and troubleshooting for small and midsize company information networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to interface to your network remotely without compromising corporate security.
Progent's powerful service database system stores thorough histories describing all service that Progent's customers have received. Progent's team service personnel have the benefit of the records of services delivered to each Progent client by every engineer. This database of issues and fixes is stored as an easily exploitable proprietary knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other extensive technical databases and allow priority response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can arrive at the best solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Chatsworth California or to find out more about Progent's phone support options, contact Progent at
Phone-based Network Support Services Available from Progent
Progent's online consulting engineers offer credentials in an extensive set of technologies. This wide range of IT skills permits Progent's engineers to address almost any problem that may crop up in a small company information system. Certifications awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support customers with multi-platform networks, Progent also offers the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical services Offered by Progent to customers in Chatsworth include:
Progent's UNIX and Linux consultants can offer emergency remote assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Progent also offers a full array of online PC desktop support and troubleshooting services such as Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or revamping your existing one, identifying or customizing Call Center software products to meet the particular demands of your business, or adding occasional phone support staff to supplement your in-house Help Desk Call Center resources to handle unusually busy situations such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of veteran network professionals offers your customers in Chatsworth California immediate access to an efficient network service group with substantial background offering telephone-based help and remote repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk the reputation as a significant driver of company performance, and Progent's goal is to resolve and not merely annotate IT issues.
Progent's Mac consultants can promote the imaginative facets of Mac computing by offering remote consulting services and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production lab.
Online Network Monitoring Services
Progent offers businesses in Chatsworth California online computer system monitoring support based on MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so your IT support is proactive and automated. By anticipating emerging trouble spots before they cause downtime, remote monitoring can head off disruptive and costly network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments that support a mix of OS platforms.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
City | Address | Phone | Link |
Beverly Hills | 468 N Camden Dr, #200 Beverly Hills, CA 90210 United States |
(424) 354-0123 | Beverly Hills Network Support Services |
Chatsworth | 9410 Owensmouth Ave Chatsworth, CA 91311 United States |
(818) 707-5399 | Chatsworth Network Support Services |
Long Beach | 3780 Kilroy Airport Way, Suite 200 Long Beach, CA 90806 United States |
(562) 314-4498 | Long Beach Network Support Services |
Los Angeles | 355 S Grand Ave, Suite 2450 Los Angeles, CA 90071 United States |
(213) 784-4494 | Los Angeles Network Support Services |
Manhattan Beach | 1500 Rosecrans Ave, Suite 500 Manhattan Beach, CA 90266 United States |
(310) 421-4766 | Manhattan Beach Network Support Services |
Pasadena | 1055 E Colorado Blvd, 5th Floor Pasadena, CA 91106 United States |
(626) 243-2233 | Pasadena Network Support Services |
Santa Monica | 2425 Olympic Blvd, Suite 4000W Santa Monica, CA 90404 United States |
(424) 299-8822 | Santa Monica Network Support Services |
Sherman Oaks | 15260 Ventura Blvd, Suite 1200 Sherman Oaks, CA 91403 United States |
(818) 666-3781 | Sherman Oaks Network Support Services |
Valencia | 27240 Turnberry Lane, Suite 200 Valencia, CA 91355 United States |
(661) 483-2111 | Valencia Network Support Services |