UNIX and Linux Remote Technical Support for

For small and midsize companies in Chatsworth California, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's online support services offer excellent leverage due to the fact that they have the practical background and the advanced technology to resolve the majority of network problems quickly. This lowers immediate expenses since solutions take up fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.

Progent's pricing policy for online help is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many online support organizations, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and simple model for billing avoid situations where fast solutions manage to end up as big tabs. Progent's skill at dealing with problems efficiently translates into your business saving cash.

Progent's Online Service Technologies
Over the years, Progent has refined an array of customized technologies and field-proven processes which permit the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize business information networks. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to access your company's network without violating corporate security.

Progent's powerful technical support reporting system keeps extensive histories of all support that Progent's clients have received. Progent's team service personnel have access to the records of assistance rendered to every customer by every engineer. This database of trouble tickets and solutions is structured as a readily accessible support database that permits Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft make available other vast technical support databases and permit quick response from vendors' internal engineering staff so Progent's online service experts can come up with optimal solutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Chatsworth California or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's phone-based consulting engineers possess advanced credentials in an extensive set of products and technologies. This broad scope of technical skills allows Progent's engineers to tackle almost any crisis likely to take place in a small or midsize business information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.

To provide assistance to companies with multi-OS environments, Progent also provides the services of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.

Remote services available from Progent to companies in Chatsworth include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad array of information technology including system infrastructure, email solutions, network and operational security, UNIX and Windows integration, VMware technologies for server economization and easy management, and migration from older systems to the latest MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.

  Progent's UNIX/Linux support engineers can provide urgent remote assistance for resolving problems affecting UNIX/Linux networks powered by popular versions of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux variants for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure professionals, and validates a consultant's network technology knowledge at the master level. CCIEs can deal with the most stubborn challenges encountered in network planning, integration, maintenance, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or locating software patches. CCIEs are an excellent cost-effectiveness since their deep experience enables them to fix the most difficult problems quickly. In typical instances, less qualified engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few service firms make Cisco CCIEs available to assist small and medium sized companies. Progent offers fast phone contact with a Cisco-qualified CCIE so you can get urgent help for severe network issues that are impacting worker efficiency but are beyond the experience of your ordinary computer maintenance personnel. Progent's Cisco CCIE engineers can tie into your computer system by means of advanced remote troubleshooting technology in order to provide fast, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN technology.

• Authorized Windows Support
  Progent's Microsoft-premier remote support experts can deliver computer system problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist you with a wide variety of platform support such as Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration consulting services, SharePoint 2019 design and configuration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a full range of online PC desktop support and troubleshooting services including Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Premier System Security Consultants
  Progent's qualified CISSP and ISSAP security consultants offer a range of security solutions to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or assist your company to recover rapidly following a serious penetration. Security consulting services offered by Progent include: in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm attacks; configuring firewalls; establishing safe techniques for off-site and mobile communication; guarding your email system against spam and DHA attacks; and setting up 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote support services to help businesses of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that combine local IT assets along with public clouds. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.

• Help Desk Support
  Progent's Help Desk support alternatives for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center services are designed for smaller companies who lack the budget to build and maintain an internal Help Desk but who need fast communication with a reliable Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

  Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

  Progent's Help Desk consulting services can assist you in building an efficient new Help Desk Call Center or revamping your established organization, evaluating or customizing Call Center software products to handle the special requirements of your business, or adding temporary online staff to work with your internal Help Desk Call Center resources during demanding scenarios like software migrations, mass upgrades, or installing brand new applications.

  Progent's Call Center staff of experienced information technology consultants provides your customers in Chatsworth California instant access to an effective technical support group with years of background delivering telephone-based help and remote diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a major enabler of company performance, and Progent's intent is to resolve and not merely document technical problems.

• Applications Support: Training, Custom Development, and Integration
  Progent's Applications Consulting staff can supply remote professional consulting expertise and education in specific application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Word, and MS Excel. To find out more concerning Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

  Progent's Mac professionals can nurture the creative components of Apple Mac environments by delivering phone-based consulting services and training in imaging, sound, and video. Progent's support professionals can provide help in a variety of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio/video or putting together an audio/video post production lab.

  Online Network and Server Monitoring Services
  Progent can provide businesses in Chatsworth California remote network monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so your IT maintenance is proactive and automated. By anticipating looming issues before they evolve into network outages, remote monitoring can minimize inconvenient and costly network failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support multiple OS platforms.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.