For small and midsize businesses in Chatsworth California, Progent offers support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with high-level security design and business continuity planning.
Progent's online technical support engineers offer exceptional value because they have the practical background and the advanced technology to solve the majority of information system issues quickly. This reduces direct expenses because service calls take up fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization benefits even more in incidental costs by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the support that you receive. Unlike many online service organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent situations where speedy. minor solutions somehow turn into big bills. Progent's skill at handling technical issues efficiently translates into your business spending less cash.
Progent's Online Service Tools
Through years of experience, Progent has developed a collection of optimized tools and field-proven methodologies which ensure the highest level of effectiveness for online consulting and repair for small company information networks. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to connect to your company's system remotely without breaching network security.
Progent's powerful technical support reporting application keeps thorough records for all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of services delivered to every client by any Progent engineer. This database of problems and solutions is structured as a conveniently retrievable proprietary database that permits Progent's online support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft permit access to additional vast support knowledge bases and permit priority response from vendors' in-house product engineers with the result that Progent's remote consulting specialists can determine the best solutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Chatsworth California or to find out more about Progent's phone support options, contact Progent at
Online Technical Services Available from Progent
Progent's phone-based support engineers offer advanced credentials in an extensive set of technologies. This breadth of capability allows Progent's consultants to tackle virtually any emergency that may take place in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.
To help customers with mixed-operating system environments, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services available from Progent to companies in Chatsworth include:
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for diagnosing problems affecting UNIX/Linux networks powered by popular variants of UNIX including:
Progent also can deliver a full array of remote PC desktop services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or revamping your current organization, selecting or enhancing Call Center application software to handle the unique demands of your business, or adding occasional online staff to supplement your internal Help Desk resources during unusually busy situations like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced information technology consultants provides your computer users in Chatsworth California rapid assistance from a large technical support resource with extensive background delivering phone help and online diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a major driver of business efficiency, and Progent's target is to solve instead of merely report technical problems.
Progent's Mac experts can nurture the imaginative elements of Apple Mac systems by providing remote help support and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio or video or establishing an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in Chatsworth California remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your network support is proactive rather than reactive. By exposing looming trouble spots before they result in downtime, proactive monitoring can avoid stressful and costly service crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks that support a mix of OS platforms.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
|Beverly Hills||468 N Camden Dr, #200
Beverly Hills, CA 90210
|(424) 354-0123||Beverly Hills Network Support Services|
|Chatsworth||9410 Owensmouth Ave
Chatsworth, CA 91311
|(818) 707-5399||Chatsworth Network Support Services|
|Long Beach||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
|(562) 314-4498||Long Beach Network Support Services|
|Los Angeles||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
|(213) 784-4494||Los Angeles Network Support Services|
|Manhattan Beach||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
|(310) 421-4766||Manhattan Beach Network Support Services|
|Pasadena||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
|(626) 243-2233||Pasadena Network Support Services|
|Santa Monica||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
|(424) 299-8822||Santa Monica Network Support Services|
|Sherman Oaks||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
|(818) 666-3781||Sherman Oaks Network Support Services|
|Valencia||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
|(661) 483-2111||Valencia Network Support Services|