For small and midsize companies in Chatsworth California, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISSP-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's online support engineers represent exceptional value due to the fact that they have the practical background and the sophisticated technology to solve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions take up a smaller number of billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company benefits even more with indirect expenses by minimizing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for remote help is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. In contrast to many online service firms, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and simple model for billing save you from scenarios where speedy. minor repairs manage to turn into major invoices. Progent's skill at disposing of problems quickly translates into your business spending less cash.
Progent's Online Support Tools
Over the years, Progent has fine tuned a collection of customized technologies and proven methodologies that ensure the highest level of efficiency for online consulting and troubleshooting for small company IT networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access permits the staff of Progent's Technical Response Center to communicate with your network remotely without violating network security.
Progent's highly evolved customer support database system maintains extensive documentation for all support that Progent's clients have been provided. Progent's staff consultants have access to the history of services rendered to every Progent customer by any engineer. This archive of anomalies and fixes is structured as a conveniently retrievable internal knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft permit access to additional extensive support databases and permit fast response from vendors' internal support staff with the result that Progent's remote service experts can come up with the best resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Chatsworth California or to learn additional information about Progent's online support programs, call Progent at
Phone-based Technical Support Services Offered Progent
Progent's online network support professionals offer certified skills in a comprehensive set of disciplines. This wide range of IT skills permits Progent's engineers to manage practically any problem that may occur in a small or midsize business network. Credentials held by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help clients with multi-OS networks, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote support Offered by Progent to companies in Chatsworth include:
Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Progent in addition can deliver a wide array of online desktop services including Windows 11 integration and designing and deploying Microsoft 365 cloud environments for Windows desktops.
Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Call Center or revamping your established one, selecting or customizing Help Desk Call Center software to handle the unique needs of your company, or providing occasional online staff to work with your in-house Call Center team during unusually busy situations such as software transitions, major upgrades, or rolling out new business software.
Progent's Call Center team of experienced information technology experts offers your customers in Chatsworth California immediate communication with an efficient support group with extensive experience offering telephone-based help and online repair service for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a significant contributor to company efficiency, and Progent's policy is to resolve instead of simply annotate IT issues.
Progent's Mac consultants can support the artistic components of Apple Mac systems by providing remote consulting support and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a range of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio or video or integrating an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Chatsworth California online network and server monitoring support centered around Microsoft Operations Manager network monitoring, adapted by Progent to suit your business so your IT maintenance is proactive and automated. By uncovering potential trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive service crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or networks that incorporate a combination of operating systems.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
City | Address | Phone | Link |
Beverly Hills | 468 N Camden Dr, #200 Beverly Hills, CA 90210 United States |
(424) 354-0123 | Beverly Hills Network Support Services |
Chatsworth | 9410 Owensmouth Ave Chatsworth, CA 91311 United States |
(818) 707-5399 | Chatsworth Network Support Services |
Long Beach | 3780 Kilroy Airport Way, Suite 200 Long Beach, CA 90806 United States |
(562) 314-4498 | Long Beach Network Support Services |
Los Angeles | 355 S Grand Ave, Suite 2450 Los Angeles, CA 90071 United States |
(213) 784-4494 | Los Angeles Network Support Services |
Manhattan Beach | 1500 Rosecrans Ave, Suite 500 Manhattan Beach, CA 90266 United States |
(310) 421-4766 | Manhattan Beach Network Support Services |
Pasadena | 1055 E Colorado Blvd, 5th Floor Pasadena, CA 91106 United States |
(626) 243-2233 | Pasadena Network Support Services |
Santa Monica | 2425 Olympic Blvd, Suite 4000W Santa Monica, CA 90404 United States |
(424) 299-8822 | Santa Monica Network Support Services |
Sherman Oaks | 15260 Ventura Blvd, Suite 1200 Sherman Oaks, CA 91403 United States |
(818) 666-3781 | Sherman Oaks Network Support Services |
Valencia | 27240 Turnberry Lane, Suite 200 Valencia, CA 91355 United States |
(661) 483-2111 | Valencia Network Support Services |