UNIX and Linux Remote Technical Support for

For small and midsize companies located in Chatsworth California, Progent provides help for information systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security engineers to handle advanced security design and business continuity planning.

Progent's online support services represent excellent value due to the fact that they have the practical background and the sophisticated tools to solve the majority of information system problems quickly. This lowers direct costs because solutions accumulate a smaller number of billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves even more in indirect expenses by reducing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives.

Progent's billing policy for online help is structured to maximize the impact of your IT service investment. Progent charges per minute for telephone-based assistance, so you pay only for the support that you receive. Unlike typical online support firms, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where speedy. minor repairs manage to end up as major tabs. Progent's skill at dealing with problems quickly translates into your business conserving cash.

Progent's Remote Service Tools
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies that permit the maximum level of effectiveness for online engineering help and troubleshooting for small and midsize business information networks. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's online support team to connect to your environment remotely without breaching system security.

Progent's powerful customer support database system includes comprehensive records describing all support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of support provided to each Progent client by any Progent engineer. This history of trouble tickets and fixes is structured as an easily accessible support database that allows Progent's online technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft permit access to additional massive support knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's online service specialists are able to arrive at the most efficient solutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in Chatsworth California or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's remote network support experts possess certified skills in an extensive array of products and technologies. This breadth of technical skills permits Progent's consultants to tackle virtually any emergency likely to take place in a small business network. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To provide assistance to customers with mixed-OS networks, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Remote services provided by Progent to small businesses in Chatsworth include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a wide spectrum of information technology including network infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.

  Progent's UNIX/Linux support engineers can provide urgent phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux versions for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco CCIE for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network professionals, and indicates an individual's networking knowledge at the master level. Cisco qualified CCIEs know how to handle the most stubborn problems occurring in network design, integration, management, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software updates. CCIEs are an exceptional value since their deep experience permits them to resolve even the most difficult problems rapidly. In typical instances, less seasoned service providers can wrestle for many hours or even days with identical problems that a CCIE can resolve in minutes. Few consulting firms make CCIEs accessible to support small and medium sized businesses. Progent offers fast phone contact with a CCIE so your company can receive urgent support for severe network infrastructure issues that are lowering business efficiency but are not within the scope of your local network service group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your computer system via advanced remote support technology in order to perform quick, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular family of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network products.

• Certified Windows Expertise
  Progent's Microsoft-certified remote support professionals offer computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist your company with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2016 migration consulting, SharePoint 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a full array of remote PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.

• CISSP and ISSAP Certified System Security Consultants
  Progent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of security solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help you to recuperate rapidly following a serious penetration. Security services available from Progent include: in depth network security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; installing firewalls; designing safe techniques for off-site and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting to help businesses of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

• Help Desk Call Center Support
  Progent's Help Desk support alternatives for small and midsize companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are designed for small companies who lack the budget to create an in-house Help Desk but who need fast response from a reliable Help Desk with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.

  Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.

  Progent's Call Center consulting support can aid you in creating an effective new Call Center or improving your current one, selecting or enhancing Help Desk application software to meet the special needs of your company, or providing temporary phone support staff to work with your internal Help Desk Call Center team to deal with demanding situations like software transitions, major upgrades, or rolling out brand new applications.

  Progent's Help Desk staff of seasoned information technology consultants offers your workers in Chatsworth California instant communication with an efficient technical support group with years of experience delivering phone support and online diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a solid contributor to company success, and Progent's target is to fix and not merely track technical issues.

• Business Applications Support: Education, Programming, and Troubleshooting
  Progent's Applications Consulting staff offers phone-based professional engineering support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and MS Office Excel. For additional information about Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

  Progent's Mac experts can nurture the creative components of Macintosh environments by offering phone-based help services and training in imaging, audio, and motion video. Progent's consultants offer expertise in a variety of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio/video or configuring an audio/video production lab.

  Online Network Monitoring Support
  Progent offers companies in Chatsworth California remote network monitoring services powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your IT support is proactive rather than reactive. By spotting emerging problems before they grow into network outages, automated monitoring can head off inconvenient and expensive network breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that incorporate multiple operating systems.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.