For small and midsize businesses in Chatsworth California, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Windows platforms. Progent has delivered online support to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote support engineers offer excellent value because they are equipped with the practical experience and the advanced tools to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls take up fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company benefits additionally in indirect costs by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing model for remote support is designed to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to typical remote support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent scenarios where speedy. minor solutions somehow end up as large invoices. Progent's penchant for disposing of technical issues efficiently results in your business spending less cash.
Progent's Online Support Technologies
Through years of experience, Progent has developed a set of customized tools and field-proven processes that permit the highest level of efficiency for online technical support and repair for small and midsize business information systems. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to access your company's network remotely without breaching corporate security.
Progent's advanced customer support database application keeps thorough histories describing the service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of assistance rendered to every Progent customer by any engineer. This archive of trouble tickets and solutions is structured as a quickly accessible support knowledge base that allows Progent's remote support professionals to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft permit access to other massive technical support databases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting experts are able to determine optimal resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Chatsworth California or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, visit Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's online technical service engineers have certified skills in a comprehensive set of products and technologies. This wide range of capability permits Progent's engineers to resolve virtually any emergency likely to crop up in a small or midsize company information system. Certifications held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To help customers with mixed-OS environments, Progent also provides access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote support Offered by Progent to companies in Chatsworth include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of information technology including network architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware economization and easy management, and migration from older applications to the latest Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems enables fast escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for analyzing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network consultants, and indicates a person's networking skills at the expert level. Cisco CCIEs can deal with the most complex issues surrounding network design, integration, management, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or locating program patches. CCIEs provide excellent value because their broad experience permits them to resolve even the most complex problems rapidly. In common instances, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone access to a CCIE so you can receive urgent assistance for severe network problems that are hurting business efficiency but are not within the scope of your ordinary IT support group or consultant. Progent's CCIE consultants can interface to your computer system by means of the latest remote support tools to perform efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service professionals can deliver network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of remote desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Professionals
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of security services to enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to clean up rapidly following a damaging breach. Security consulting services offered by Progent include: in depth network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; establishing safe architectures for off-site and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize local resources as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned online consulting experts for special projects that small companies frequently need. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Chatsworth California Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center programs for small businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center services are well suited for smaller businesses who don't have the money or time to support an in-house Help Desk but who require quick response from an efficient Help Desk with professional phone assistance as well as the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk or revamping your existing one, evaluating or modifying Help Desk software to meet the particular needs of your corporation, or providing temporary phone support staff to work with your internal Help Desk group during unusually busy situations like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of experienced network experts provides your clients in Chatsworth California fast assistance from an efficient network service resource with extensive background offering phone support and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk recognition as a significant enabler of company efficiency, and Progent's policy is to resolve rather than just record IT problems.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting staff offers phone-based and in-depth consulting expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, MS Project, MS Word, and Microsoft Excel. To find out more information about Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the creative elements of Macintosh systems by delivering remote consulting services and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common procedures like scanning or digitizing audio/video or configuring an audio/video post production lab.
Online Network Monitoring Services
Progent offers companies in Chatsworth California remote network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your IT support is proactive rather than reactive. By anticipating looming trouble spots before they grow into downtime, remote monitoring can ward off inconvenient and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems powered by multiple platforms.
To get in touch with Progent about emergency online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services