UNIX, Linux, Solaris, and Apple Mac OS X Online Support for

For small and midsize companies in Chatsworth California, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.

Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world background and the sophisticated tools to resolve most information system problems rapidly. This lowers direct costs because service calls take up a smaller number of chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization benefits even more in indirect costs by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management.

Progent's pricing model for remote help is structured to maximize the impact of your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the support that you receive. Unlike many remote service firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean model for billing avoid scenarios where quick fixes somehow end up as large tabs. Progent's penchant for disposing of technical issues quickly translates into your business saving money.

Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a collection of optimized tools and field-tested processes that permit the highest level of efficiency for online engineering help and troubleshooting for small and midsize company information networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to interface to your network remotely without compromising corporate security.

Progent's powerful service database system stores thorough histories describing all service that Progent's customers have received. Progent's team service personnel have the benefit of the records of services delivered to each Progent client by every engineer. This database of issues and fixes is stored as an easily exploitable proprietary knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other extensive technical databases and allow priority response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can arrive at the best solutions quickly.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Chatsworth California or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's online consulting engineers offer credentials in an extensive set of technologies. This wide range of IT skills permits Progent's engineers to address almost any problem that may crop up in a small company information system. Certifications awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support customers with multi-platform networks, Progent also offers the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Online technical services Offered by Progent to customers in Chatsworth include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services cover a wide spectrum of information technology including system infrastructure, messaging systems, system and operational security, UNIX and Windows integration, virtual server products for server hardware consolidation and simplified administration, and transitioning from legacy systems to current MS Windows or Linux solutions. Progent's team-oriented methodology for resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.

  Progent's UNIX and Linux consultants can offer emergency remote assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and certifies a person's technical skills at the expert level. Cisco CCIEs can resolve even the most complex challenges occurring in network planning, deployment, administration, security, and repair. CCIEs work closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep experience enables them to solve the most complex problems quickly. In many cases, less experienced engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Few service providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can receive immediate assistance for serious network infrastructure issues that are hurting worker productivity but are outside the comfort zone of your ordinary network maintenance providers. Progent's CCIE consultants can tie into your environment via the latest on-line support technology to perform fast, secure, and affordable analysis and repair. Progent's CCIEs offer assistance with all of Cisco's industry-leading family of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

• Certified MS Windows Experts
  Progent's Microsoft-premier online support engineers can deliver computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad range of technology support such as Microsoft Windows Server 2022 solution design and migration consulting, Windows Server 2019 expertise, Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 design and integration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also offers a full array of online PC desktop support and troubleshooting services such as Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Premier Network Security Professionals
  Progent's accredited CISSP and ISSAP network security engineers can provide a range of system protection services to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist you to clean up rapidly after a serious breach. Security consulting services offered by Progent cover thorough security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; installing firewalls; building secure architectures for off-site and mobile access; defending your email infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced online consulting to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Help Desk Expertise
  Progent's Help Desk service options for small businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are a convenient solution for smaller businesses who don't have the money or time to create an in-house Help Desk but who require fast response from a dependable Help Desk with professional telephone support as well as the available expertise to escalate complex trouble tickets to advanced consultants.

  Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or revamping your existing one, identifying or customizing Call Center software products to meet the particular demands of your business, or adding occasional phone support staff to supplement your in-house Help Desk Call Center resources to handle unusually busy situations such as software migrations, major updates, or rolling out new applications.

  Progent's Help Desk Call Center team of veteran network professionals offers your customers in Chatsworth California immediate access to an efficient network service group with substantial background offering telephone-based help and remote repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk the reputation as a significant driver of company performance, and Progent's goal is to resolve and not merely annotate IT issues.

• Business Applications Support: Education, Customization, and Problem Solving
  Progent's Applications Consulting Team provides phone-based professional consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office Word, and Microsoft Excel. To find out additional information about Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

  Progent's Mac consultants can promote the imaginative facets of Mac computing by offering remote consulting services and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production lab.

  Online Network Monitoring Services
  Progent offers businesses in Chatsworth California online computer system monitoring support based on MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so your IT support is proactive and automated. By anticipating emerging trouble spots before they cause downtime, remote monitoring can head off disruptive and costly network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments that support a mix of OS platforms.

Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.