For small businesses located in Chatsworth California, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online support services offer exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to solve most network problems rapidly. Efficient support reduces direct costs since service calls require a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally with indirect costs by reducing or avoiding network downtime and related costs resulting from business discontinuity, upset clients, idle employees, and distracted executives.
Progent's billing model for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the services that you receive. Unlike typical remote service companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent scenarios where speedy. minor solutions somehow turn into substantial tabs. Progent's skill at disposing of problems quickly results in your business conserving cash.
Progent's Online Service Tools
Through years of experience, Progent has refined a set of optimized tools and field-tested processes that allow the highest level of efficiency for online technical support and repair for small and midsize business information networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology permits the staff of Progent's online support team to link to your network remotely without breaching system security.
Progent's proprietary customer support reporting system maintains detailed records for the support that Progent's customers have received. Progent's staff engineers have the benefit of the records of services provided to every client by every Progent engineer. This database of problems and fixes is structured as an easily accessible internal knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available other vast support knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote service experts are able to come up with the best resolutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Chatsworth California or to find out more about Progent's online support options, call Progent at
Phone-based Technical Support Services Offered Progent
Progent's online technical service experts have certified skills in an extensive set of disciplines. This breadth of capability permits Progent's consultants to tackle almost any problem that may take place in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with multi-OS environments, Progent also offers the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services provided by Progent to small businesses in Chatsworth include:
Progent's UNIX and Linux support engineers can provide urgent online assistance for resolving problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Progent in addition can deliver a broad range of online PC desktop support services including Windows 7 integration, upgrading to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
Progent’s Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution built around the leading PSA platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk Call Center or revamping your existing organization, identifying or modifying Call Center software to address the unique demands of your corporation, or adding occasional online staff to work with your internal Call Center team to handle high-demand situations such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned network professionals gives your workers in Chatsworth California fast assistance from a dependable technical support resource with years of background offering phone support and online repair service for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk recognition as a key enabler of company success, and Progent's policy is to fix instead of just annotate IT problems.
Progent's Apple Mac professionals can nurture the creative aspect of Macintosh computing by offering remote consulting support and training in graphics, audio, and video. Progent's consultants offer help in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio/video or building an audio/video post production studio.
Online Network Monitoring Support
Progent offers businesses in Chatsworth California remote network and server monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent for your environment so your computer maintenance is proactive rather than reactive. By spotting emerging trouble spots before they evolve into network outages, proactive monitoring can head off inconvenient and expensive service breakdowns. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments that incorporate a variety of OS platforms.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
City | Address | Phone | Link |
Beverly Hills | 468 N Camden Dr, #200 Beverly Hills, CA 90210 United States |
(424) 354-0123 | Beverly Hills Network Support Services |
Chatsworth | 9410 Owensmouth Ave Chatsworth, CA 91311 United States |
(818) 707-5399 | Chatsworth Network Support Services |
Long Beach | 3780 Kilroy Airport Way, Suite 200 Long Beach, CA 90806 United States |
(562) 314-4498 | Long Beach Network Support Services |
Los Angeles | 355 S Grand Ave, Suite 2450 Los Angeles, CA 90071 United States |
(213) 784-4494 | Los Angeles Network Support Services |
Manhattan Beach | 1500 Rosecrans Ave, Suite 500 Manhattan Beach, CA 90266 United States |
(310) 421-4766 | Manhattan Beach Network Support Services |
Pasadena | 1055 E Colorado Blvd, 5th Floor Pasadena, CA 91106 United States |
(626) 243-2233 | Pasadena Network Support Services |
Santa Monica | 2425 Olympic Blvd, Suite 4000W Santa Monica, CA 90404 United States |
(424) 299-8822 | Santa Monica Network Support Services |
Sherman Oaks | 15260 Ventura Blvd, Suite 1200 Sherman Oaks, CA 91403 United States |
(818) 666-3781 | Sherman Oaks Network Support Services |
Valencia | 27240 Turnberry Lane, Suite 200 Valencia, CA 91355 United States |
(661) 483-2111 | Valencia Network Support Services |