For small companies located in Chatsworth California, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the services of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers offer exceptional value because they are equipped with the real-world background and the sophisticated technology to resolve most information system problems rapidly. This lowers immediate expenses because service calls require a smaller number of billable minutes. Remote support also avoids the expense of sending an engineer to your site. Your company benefits additionally in incidental costs by reducing or eliminating network outages and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many remote support companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing do away with scenarios where speedy. minor solutions manage to end up as substantial tabs. Progent's skill at disposing of technical issues quickly results in your company spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed an array of customized technologies and proven processes which permit the highest level of effectiveness for online help and troubleshooting for small business IT systems. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's remote service group to link to your system without violating corporate security.
Progent's sophisticated customer support reporting system stores detailed records describing all service that Progent's customers have received. Progent's team engineers have the benefit of the history of assistance delivered to every Progent client by every consultant. This database of problems and fixes is organized as an easily searchable internal database that enables Progent's online support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working associations with key industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's online consulting specialists are able to come up with the most efficient resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote services in Chatsworth California or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's phone-based support professionals possess advanced credentials in a comprehensive set of technologies. This wide range of capability allows Progent's engineers to address almost any problem that may take place in a small or midsize company network. Certifications held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with multi-platform networks, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services Offered by Progent to clients in Chatsworth include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of computer technology including system architecture, email systems, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified administration, and transitioning from older systems to the latest MS Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and indicates an individual's technical skills at the master level. CCIEs know how to resolve the most intractable problems encountered in network planning, deployment, management, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS network administration utilities and developing workarounds or locating software updates. Cisco CCIEs offer excellent value since their deep experience allows them to resolve the most intractable problems quickly. In typical instances, less experienced consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting organizations make CCIEs accessible to support small and mid-size companies. Progent offers fast telephone contact with a Cisco CCIE so your company can get urgent help for severe network infrastructure problems that are lowering business productivity but are not within the scope of your local network support group or consultant. Progent's Cisco CCIE support experts can communicate with your network by means of state-of-the-art remote troubleshooting tools in order to provide fast, safe, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Certified Windows Experts
Progent's Microsoft-certified remote service experts offer computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can help you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of online PC desktop services including Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions to strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or assist your company to recuperate rapidly following a serious breach. Security consulting services offered by Progent cover comprehensive security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; building safe architectures for off-site and mobile communication; defending your email infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help companies of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small businesses frequently need. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Chatsworth California Business Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk support services are ideal for smaller organizations who lack the resources to assemble and manage an internal Help Desk but who want fast response from an effective Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or revamping your current organization, selecting or modifying Call Center application software to handle the unique demands of your corporation, or adding occasional online personnel to supplement your existing Call Center team during high-demand events like software transitions, mass updates, or installing new applications.
Progent's Help Desk team of experienced network experts offers your customers in Chatsworth California rapid assistance from a large technical support resource with extensive background providing telephone-based help and remote troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a solid contributor to company efficiency, and Progent's aim is to fix instead of just document IT problems.
Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Group provides phone-based professional engineering support and education in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Word, and MS Office Excel. To learn additional information on Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac professionals can support the imaginative elements of Macintosh computing by delivering remote help services and education in imaging, sound, and motion video. Progent's consultants offer expertise in a large selection of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs like scanning or digitizing audio/video or configuring an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Chatsworth California remote computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By exposing possible problems before they expand into crashes, proactive monitoring can head off inconvenient and expensive service failures. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems powered by multiple platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services