For small and midsize companies in Chatsworth California, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISA and CISM-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's online support services represent exceptional leverage because they have the practical experience and the sophisticated technology to solve most information system problems rapidly. Efficient support lowers direct expenses because service calls take up a smaller number of billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with indirect costs by minimizing or avoiding system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing model for remote help is structured to get the most out of your network support investment. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike typical remote service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid scenarios where fast solutions somehow turn into major tabs. Progent's penchant for disposing of problems efficiently results in your company conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has developed an array of optimized technologies and field-tested processes that allow the highest level of efficiency for remote engineering help and troubleshooting for small and midsize company IT networks. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your network remotely without compromising corporate security.
Progent's highly evolved customer support database application includes detailed records for the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of assistance provided to each Progent client by any Progent consultant. This history of problems and solutions is stored as an easily accessible support database that permits Progent's remote technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft permit access to additional massive technical knowledge bases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote service specialists can find optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Chatsworth California or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's remote technical service professionals possess advanced credentials in a comprehensive array of disciplines. This broad range of IT skills allows Progent's consultants to manage virtually any emergency that may take place in a small or midsize company information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.
To provide assistance to customers with mixed-OS networks, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based support provided by Progent to companies in Chatsworth include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide array of computer technology including network infrastructure, messaging solutions, system and operational security, UNIX and Windows integration, virtual server products for server hardware consolidation and simplified management, and transitioning from older systems to the latest MS Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems enables quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for resolving problems affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network engineers, and validates an individual's network technology skills at the expert level. Cisco qualified CCIEs can handle even the most intractable issues occurring in network design, integration, management, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep expertise allows them to fix the most complex problems rapidly. In many instances, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support providers make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can get urgent support for severe network problems that are lowering worker efficiency but are not within the scope of your regular computer maintenance resources. Progent's CCIE consultants can tie into your network by means of advanced remote support technology to provide quick, safe, and economical analysis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's popular family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, plus VPN technology.
Certified Microsoft Windows Support
Progent's Microsoft-expert online support engineers can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration support,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote desktop support such as Windows 7 migration, upgrading to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISM and CISSP security engineers offer a variety of system protection services to bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your company to recover rapidly after a damaging breach. Security support services offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; designing secure architectures for remote and mobile access; guarding your email system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned remote consulting professionals for special projects that small businesses often request. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to complete major projects economically and on time. Progent's special remote engineering services include:
How Your Chatsworth California Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center support services are ideal for small organizations who don't have the budget to build and maintain an in-house Help Desk Call Center but who require quick communication with a reliable Call Center with professional phone support plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or improving your established organization, identifying or modifying Call Center software to meet the particular demands of your corporation, or adding occasional phone support staff to supplement your existing Call Center team to deal with high-demand situations such as software migrations, major upgrades, or installing brand new applications.
Progent's Call Center staff of seasoned network experts gives your workers in Chatsworth California rapid communication with a dependable network service resource with substantial background offering telephone-based support and remote repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a significant driver of business performance, and Progent's policy is to solve rather than merely report technical problems.
Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Team provides phone-based and in-depth consulting expertise and education in special application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Word, and Microsoft Office Excel. To learn more information about Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the creative facets of Mac computing by delivering phone-based help support and training in graphics, audio, and motion video. Progent's support professionals offer help in a range of Macintosh applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio or video or setting up an audio/video production facility.
Remote Network Monitoring Services
Progent offers companies in Chatsworth California remote network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so that your computer support is proactive and automated. By anticipating potential trouble spots before they result in crashes, system monitoring can minimize disruptive and expensive service failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks based on a combination of OS platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services