For small and midsize businesses in Chatsworth California, Progent offers help for networks based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided online support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's remote technical support services represent exceptional leverage due to the fact that they have the practical background and the advanced technology to solve most information system issues rapidly. This reduces immediate costs since solutions take up a smaller number of billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with indirect costs by minimizing or avoiding network outages and related losses resulting from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's billing model for remote support is designed to get the most out of your network support dollar. Progent bills per minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to many remote service companies, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean policy for pricing do away with scenarios where quick repairs somehow end up as substantial tabs. Progent's skill at dealing with technical issues efficiently translates into your company conserving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes that promote the highest degree of efficiency for online technical support and troubleshooting for small and midsize company information systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your system without breaching corporate security.
Progent's highly evolved customer support database system keeps thorough records for the service that Progent's clients have received. Progent's team engineers have access to the specifics of services delivered to each customer by every consultant. This archive of trouble tickets and resolutions is stored as a readily accessible support knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft permit access to additional vast technical knowledge bases and permit quick response from manufacturers' in-house engineering staff so Progent's remote service specialists can determine the most efficient resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Chatsworth California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's phone-based technical support engineers offer certified skills in an extensive set of disciplines. This broad scope of capability permits Progent's engineers to address practically any crisis likely to take place in a small or midsize business network. Certifications earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with mixed-OS networks, Progent also offers the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services available from Progent to customers in Chatsworth include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad range of information technology including network architecture, email solutions, network and process security, UNIX and Windows coexistence, virtual server products for server economization and easy management, and migration from legacy systems to the latest Windows or Linux-based solutions. Progent's group-based approach to solving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency online assistance for resolving problems affecting UNIX/Linux networks based on leading versions of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs can resolve the most intractable challenges associated with network planning, installation, maintenance, protection, and repair. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or identifying software patches. CCIEs offer exceptional value because their deep expertise allows them to find solutions for even the most intractable problems quickly. In common instances, less qualified service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting providers make Cisco CCIEs accessible to support small and mid-size companies. Progent offers fast phone access to a CCIE so you can receive urgent help for serious network issues that are lowering business productivity but are outside the experience of your ordinary network support group or consultant. Progent's Cisco CCIE consultants can connect to your network by means of state-of-the-art on-line troubleshooting tools to provide efficient, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling selection of connectivity products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network products.
Authorized Windows Expertise
Progent's Microsoft-expert remote support professionals can deliver computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and integration, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of remote desktop support services including Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified Network Security Consultants
Progent's certified CISM and CISSP network security engineers offer a range of system protection solutions to improve the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or assist you to recover quickly following a serious breach. Security services offered by Progent include: thorough security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm attacks; setting up firewalls; building secure mechanisms for remote and mobile connectivity; guarding your messaging infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help organizations of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of world-class online consulting experts for contract projects that small businesses frequently need. Billing charges for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Chatsworth California Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk service options for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk services are designed for smaller organizations who lack the resources to build and maintain an in-house Help Desk but who require quick access to an effective Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting support can aid you in creating an effective new Call Center or improving your established one, selecting or modifying Help Desk Call Center software to meet the particular requirements of your corporation, or adding temporary online staff to supplement your internal Help Desk resources to deal with high-demand events such as software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk team of seasoned network professionals gives your clients in Chatsworth California rapid contact with an effective technical support group with extensive background delivering phone consulting and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk the reputation as a significant enabler of company success, and Progent's aim is to solve rather than just document network problems.
Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online and in-depth engineering support and training in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Office Word, and MS Excel. To learn more concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac professionals can nurture the creative facets of Apple Mac systems by providing phone-based consulting support and training in graphics, sound, and motion video. Progent's consultants offer help in a large selection of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio or video or setting up an audio/video post production studio.
Remote Network Monitoring Support
Progent offers businesses in Chatsworth California online network monitoring services based on MS Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they cause crashes, proactive monitoring can avoid stressful and costly information system crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by a combination of operating systems.
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services