For small companies in Chatsworth California, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's remote support engineers offer exceptional leverage because they are equipped with the real-world background and the advanced tools to resolve the majority of network problems quickly. Efficient support lowers direct costs because service calls take up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization saves additionally with incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives.
Progent's pricing model for online support is designed to get the most out of your network support investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you receive. Unlike typical remote service companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for billing prevent scenarios where speedy. minor solutions manage to end up as substantial bills. Progent's skill at dealing with problems efficiently translates into your company conserving money.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned a collection of optimized tools and proven processes that promote the highest degree of effectiveness for remote consulting and troubleshooting for small business information networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access enables the staff of Progent's online support team to interface to your environment remotely without compromising network security.
Progent's proprietary customer support database system maintains comprehensive documentation for all service that Progent's customers have been provided. Progent's authorized engineers have access to the history of assistance delivered to every customer by every consultant. This history of anomalies and responses is stored as a readily retrievable internal database that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft permit access to additional extensive support knowledge bases and allow fast access to vendors' in-house product engineers so Progent's online service specialists can come up with the most efficient solutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote services in Chatsworth California or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's phone-based technical service professionals have advanced credentials in a comprehensive array of products and technologies. This broad scope of IT skills permits Progent's engineers to address practically any crisis likely to crop up in a small or midsize company network. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
To help customers with multi-platform environments, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote support services available from Progent to small businesses in Chatsworth include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a broad range of information technology including network architecture, messaging solutions, network and operational security, UNIX/Linux and Windows integration, virtual server products for server economization and easy management, and migration from older systems to current Microsoft Windows or Linux environments. Progent's group-based approach to solving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent online help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and certifies a person's networking knowledge at the master level. Cisco CCIEs know how to resolve the most intractable problems encountered in network design, installation, maintenance, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with IOS network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness because their broad expertise enables them to find solutions for the most complex problems quickly. In many cases, less qualified consultants can struggle for hours or even days with the same problems that a Cisco CCIE can fix in minutes.
Few support organizations make Cisco CCIEs available to support small and mid-size businesses. Progent offers quick phone access to a Cisco-qualified CCIE so you can receive immediate assistance for serious network infrastructure problems that are hurting business productivity but are not within the scope of your ordinary IT maintenance personnel. Progent's Cisco CCIE engineers can communicate with your environment via state-of-the-art remote troubleshooting tools to provide efficient, secure, and affordable analysis and remediation.
Progent's CCIEs offer consulting for all of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Support
Progent's Microsoft-premier remote service engineers can deliver computer troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of online PC desktop services including Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of system protection services to improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your business to recover quickly following a serious penetration. Security support services offered by Progent cover comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; integrating firewalls; building secure techniques for remote and mobile access; protecting your email system against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help businesses of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of world-class online consulting professionals for special projects that small businesses often need. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to complete major projects economically and on time. Progent's special online consulting services include:
How Your Chatsworth California Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk service options for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are intended for smaller businesses who lack the money or time to create an in-house Help Desk but who need fast communication with a dependable Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex trouble tickets to advanced consultants.
Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or revamping your existing one, identifying or modifying Help Desk application software to handle the special needs of your company, or adding occasional phone support staff to reinforce your internal Call Center resources to deal with unusually busy situations like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned network experts offers your customers in Chatsworth California rapid contact with an effective support group with substantial background offering phone help and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk perception as a major driver of company performance, and Progent's aim is to fix instead of simply report IT problems.
Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group provides remote and in-depth engineering expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Excel. To read more concerning Progent's expertise, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the imaginative components of Macintosh environments by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide help in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio/video or configuring an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Chatsworth California online computer system monitoring services centered around MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your computer maintenance is proactive rather than reactive. By anticipating possible issues before they expand into crashes, remote monitoring can minimize disruptive and costly information system crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments powered by multiple platforms.
To contact Progent about emergency remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
|468 N Camden Dr, #200
Beverly Hills, CA 90210
|Beverly Hills Network Support Services
|9410 Owensmouth Ave
Chatsworth, CA 91311
|Chatsworth Network Support Services
|3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
|Long Beach Network Support Services
|355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
|Los Angeles Network Support Services
|1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
|Manhattan Beach Network Support Services
|1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
|Pasadena Network Support Services
|2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
|Santa Monica Network Support Services
|15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
|Sherman Oaks Network Support Services
|27240 Turnberry Lane, Suite 200
Valencia, CA 91355
|Valencia Network Support Services