For small businesses located in Chatsworth California, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the services of CISSP and CISM-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's online support services represent excellent leverage because they are equipped with the practical experience and the sophisticated technology to resolve the majority of information system issues quickly. This reduces immediate costs because service calls accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more with incidental costs by minimizing or eliminating system outages and related costs due to business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for remote support is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike many online service organizations, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing save you from situations where quick solutions manage to end up as big tabs. Progent's skill at disposing of technical issues efficiently results in your business conserving money.
Progent's Remote Support Technologies
Over time, Progent has refined a set of optimized tools and field-proven methodologies which permit the highest level of efficiency for online consulting and repair for small and midsize business computer networks. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology enables the staff of Progent's remote service group to interface to your network without violating network security.
Progent's advanced service database application includes thorough histories for all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of all help delivered to each client by every Progent consultant. This history of anomalies and solutions is structured as a conveniently exploitable proprietary knowledge base that enables Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft permit access to other vast support databases and allow priority response from manufacturers' internal support staff so Progent's remote consulting specialists are able to arrive at optimal solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Chatsworth California or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's remote technical service experts have certified skills in a comprehensive set of technologies. This breadth of technical skills allows Progent's consultants to tackle virtually any crisis likely to crop up in a small or midsize business information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help businesses with mixed-operating system environments, Progent also offers access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services provided by Progent to customers in Chatsworth include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide range of information technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified management, and migration from older systems to the latest MS Windows or Linux-powered environments. Progent's group-based methodology for resolving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency online help for analyzing problems within UNIX/Linux networks powered by popular derivatives of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for network engineers, and certifies a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most intractable issues associated with network planning, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or identifying program patches. CCIEs offer exceptional value because their deep expertise enables them to fix even the most difficult problems quickly. In common cases, less experienced engineers can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes.
Few support firms make CCIEs accessible to support small and medium sized companies. Progent can provide quick phone access to a CCIE so your company can receive urgent assistance for severe network problems that are hurting worker productivity but are beyond the scope of your regular network service providers. Progent's CCIE engineers can connect to your environment using advanced on-line troubleshooting tools to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading family of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as VPN solutions.
Certified Windows Support
Progent's Microsoft-premier remote support experts can provide network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can help you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment,
Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of remote desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISM and CISSP network security consultants offer a range of security services that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your company to recuperate quickly after a damaging breach. Security consulting services available from Progent include: in depth security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; installing firewalls; designing secure techniques for remote and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support services to help businesses of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Chatsworth California Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who don't have the resources to assemble and manage an internal Call Center but who want quick response from an efficient Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can aid you in establishing an efficient new Call Center or improving your established one, evaluating or modifying Help Desk software to meet the particular demands of your corporation, or adding temporary online personnel to work with your existing Call Center group to deal with unusually busy situations such as software migrations, major updates, or installing new business software.
Progent's Call Center staff of experienced network professionals provides your computer users in Chatsworth California instant contact with a reliable support resource with substantial experience offering telephone-based help and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a key driver of company performance, and Progent's intent is to solve instead of simply report technical issues.
Business Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Group provides remote and in-depth engineering expertise and training in special application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft business applications such as CRM, Project, MS Word, and MS Excel. For more concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac professionals can promote the creative components of Apple Mac systems by offering remote consulting services and training in imaging, sound, and video. Progent's support professionals can provide assistance in a large selection of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects like scanning or digitizing audio/video or putting together an audio/video production studio.
Remote Network Monitoring Services
Progent can provide companies in Chatsworth California online network monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so that your IT maintenance is proactive rather than reactive. By exposing looming problems before they result in network outages, remote monitoring can minimize inconvenient and expensive service crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks powered by a mix of operating systems.
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services