For small and midsize businesses in Chatsworth California, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Windows platforms. Progent has delivered online support to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote support engineers offer excellent value because they are equipped with the practical experience and the advanced tools to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls take up fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company benefits additionally in indirect costs by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing model for remote support is designed to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to typical remote support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent scenarios where speedy. minor solutions somehow end up as large invoices. Progent's penchant for disposing of technical issues efficiently results in your business spending less cash.
Progent's Online Support Technologies
Through years of experience, Progent has developed a set of customized tools and field-proven processes that permit the highest level of efficiency for online technical support and repair for small and midsize business information systems. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to access your company's network remotely without breaching corporate security.
Progent's advanced customer support database application keeps thorough histories describing the service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of assistance rendered to every Progent customer by any engineer. This archive of trouble tickets and solutions is structured as a quickly accessible support knowledge base that allows Progent's remote support professionals to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft permit access to other massive technical support databases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting experts are able to determine optimal resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Chatsworth California or to find out additional information about Progent's online support options, contact Progent at
Remote Support Services Provided by Progent
Progent's online technical service engineers have certified skills in a comprehensive set of products and technologies. This wide range of capability permits Progent's engineers to resolve virtually any emergency likely to crop up in a small or midsize company information system. Certifications held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To help customers with mixed-OS environments, Progent also provides access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote support Offered by Progent to companies in Chatsworth include:
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for analyzing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Progent also offers a full range of remote desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
Progent’s Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced support solution based on the top PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk or revamping your existing one, evaluating or modifying Help Desk software to meet the particular needs of your corporation, or providing temporary phone support staff to work with your internal Help Desk group during unusually busy situations like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of experienced network experts provides your clients in Chatsworth California fast assistance from an efficient network service resource with extensive background offering phone support and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk recognition as a significant enabler of company efficiency, and Progent's policy is to resolve rather than just record IT problems.
Progent's Apple Mac experts can promote the creative elements of Macintosh systems by delivering remote consulting services and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common procedures like scanning or digitizing audio/video or configuring an audio/video post production lab.
Online Network Monitoring Services
Progent offers companies in Chatsworth California remote network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your IT support is proactive rather than reactive. By anticipating looming trouble spots before they grow into downtime, remote monitoring can ward off inconvenient and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems powered by multiple platforms.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
City | Address | Phone | Link |
Beverly Hills | 468 N Camden Dr, #200 Beverly Hills, CA 90210 United States |
(424) 354-0123 | Beverly Hills Network Support Services |
Chatsworth | 9410 Owensmouth Ave Chatsworth, CA 91311 United States |
(818) 707-5399 | Chatsworth Network Support Services |
Long Beach | 3780 Kilroy Airport Way, Suite 200 Long Beach, CA 90806 United States |
(562) 314-4498 | Long Beach Network Support Services |
Los Angeles | 355 S Grand Ave, Suite 2450 Los Angeles, CA 90071 United States |
(213) 784-4494 | Los Angeles Network Support Services |
Manhattan Beach | 1500 Rosecrans Ave, Suite 500 Manhattan Beach, CA 90266 United States |
(310) 421-4766 | Manhattan Beach Network Support Services |
Pasadena | 1055 E Colorado Blvd, 5th Floor Pasadena, CA 91106 United States |
(626) 243-2233 | Pasadena Network Support Services |
Santa Monica | 2425 Olympic Blvd, Suite 4000W Santa Monica, CA 90404 United States |
(424) 299-8822 | Santa Monica Network Support Services |
Sherman Oaks | 15260 Ventura Blvd, Suite 1200 Sherman Oaks, CA 91403 United States |
(818) 666-3781 | Sherman Oaks Network Support Services |
Valencia | 27240 Turnberry Lane, Suite 200 Valencia, CA 91355 United States |
(661) 483-2111 | Valencia Network Support Services |