Immediate Online Support for Chatsworth California Information Networks
For businesses in Chatsworth California, Progent offers online support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's online support experts offer excellent leverage because they possess the practical experience and have access to the advanced tools necessary to resolve most information system problems quickly. Efficient support lowers direct expenses since service calls use up fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is particularly important for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you owe exclusively for the support that you actually get. Unlike many remote service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate scenarios where quick fixes manage to end up as major tabs. Progent's penchant for dealing with technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies that permit the maximum level of efficiency for remote engineering help and troubleshooting for IT networks of any size. Progent offers safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to interface to your computer system without breaching network security.
Progent's proven technical support reporting system includes detailed histories of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the records of all help rendered to each Progent client by every Progent consultant. This archive of problems and solutions is structured as a quickly accessible support knowledge base that allows Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft open up additional massive support databases and allow priority access to vendors' in-house product engineers with the result that Progent's online consulting specialists can come up with the best resolutions quickly.
Online technical services offered by Progent to customers in Chatsworth California include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online service professionals offer computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams expertise, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable PC desktop services to help you company to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs can deal with even the most complex issues associated with network infrastructure planning, installation, management, compliance, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with IOS network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs are an excellent value since their depth of experience enables them to resolve problems rapidly. In many cases, less experienced service providers can wrestle for many hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your environment by means of state-of-the-art remote support technology in order to perform efficient, secure, and affordable diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs can provide help for all of Cisco's market leading selection of infrastructure appliances by providing services that include:
CISM and CISSP Certified System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services that can improve the safety of your Windows, macOS and OS X, or Linux network against assaults or help you to recuperate quickly following a damaging breach. Security solutions offered by Progent cover thorough network security and compliance analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after malicious assaults; integrating firewalls; building safe architectures for off-site and mobile communication; protecting your messaging system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting support to help companies of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to cover a wide range of information technologies including system infrastructure, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in environments that incorporate Linux and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Windows or Linux-based environments. Progent's team-based approach to resolving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance resolving problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Chatsworth Company Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk staff of experienced network experts gives your computer users in Chatsworth California rapid contact with an effective technical support resource with years of background providing telephone-based help and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center perception as a crucial driver of company productivity, and Progent's aim is to resolve instead of just document IT issues.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts Group can supply remote professional consulting support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, custom programming, and training services, see Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Chatsworth California remote hybrid network monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so your computer support is proactive rather than reactive. By detecting potential trouble spots before they cause crashes, system monitoring can minimize inconvenient and costly information system crises. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or networks that incorporate a combination of platforms.
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Chatsworth California, Progent's phone-based computer support specialists are ready to deliver professional and affordable system support the instant your business requires it. More than a decade of providing online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix IT problems rapidly while avoiding the expense and lost time that comes with in-person support calls.
Even if your Chatsworth company relies on a local freelance consultant or maintains a full time organization that know how to deal with the majority of computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the time or the experience to fix sudden system emergencies or particularly challenging integration problems.
Details of Progent's Online Network Services for Chatsworth California
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services give businesses in Chatsworth California the greatest leverage for your IT budget. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk call center services and network management, Progent's experts can deliver your office world class network support while allowing you to avoid the cost and hassle of running a large internal IT staff. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Chatsworth California and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad array of Microsoft support tools, technical databases, and on-going education.
- By the Minute Billing to Reduce Costs
Progent provides remote support on a per-minute basis, so you are billed only for the services you use. Progent asks for no minimum fee for phone support and imposes no monthly retainer for support services provided during normal business hours. This keeps you from facing big bills for routine repairs.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide access to authorized professionals with skill in designing, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's core support services include technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting support in critical application areas. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management and Application Development
MySQL Database Administration and Software Development
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service one-stop resource for IT generalists and application experts, Progent can tailor timely, cost-effective, and thorough IT solutions that address the specific needs of your business.
- Advanced Online Access Tools
Secure remote connectivity permits Progent's service professionals to observe exactly what your users see. This makes it easier to find fast solutions to problems that might otherwise demand an expensive personal service call. Cutting-edge online connectivity tools and experienced engineers combine to allow Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in online support and automated system tracking.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum Network Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-constrained offices whose workers require instant access to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT background, refined remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent offers world-class expertise for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 R2 migration, Microsoft Windows 2003 maintenance, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help by the minute. Consequently, you owe just for received support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services provided during normal business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you won't be forced to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support organizations who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each consultant to each customer. The practice of detailing and organizing service records allows more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.