Immediate Online Help for Chatsworth Computer Systems
For companies located in Chatsworth or anywhere in the state of California, Progent provides remote technical support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to solve most network problems quickly. Efficient support lowers direct costs because solutions accumulate minimal billable consulting minutes. Online help also avoids the cost of sending an engineer to your site. Your company saves even more with indirect costs by reducing or avoiding system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting expertise is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many remote support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with situations where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at dealing with problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and field-proven processes which promote the maximum level of effectiveness for online consulting and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's online support team to interface to your company's network remotely without compromising corporate security.
Progent's sophisticated customer support reporting system keeps extensive records of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of support rendered to each customer by every Progent engineer. This history of issues and fixes is organized as an easily searchable proprietary knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft open up additional vast technical support databases and allow fast response from vendors' in-house product engineers with the result that Progent's remote service experts are able to arrive at optimal resolutions in the least time.
Remote support services offered by Progent to clients in Chatsworth and anywhere in the state of California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support experts can provide computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop support services to help you company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network engineers, and indicates an individual's technical skills at the master level. Cisco CCIEs can deal with even the most challenging problems surrounding network planning, integration, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their depth of expertise allows them to fix problems rapidly. In typical instances, less experienced consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can interface to your computer system by means of sophisticated on-line troubleshooting tools in order to perform quick, secure, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's popular family of networking devices. Cisco infrastructure support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support services, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers support Services, Cisco VPN and Network Security Consulting expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of system protection services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your company to recuperate rapidly following a damaging penetration. Security services available from Progent include: in depth network security and compliance analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; setting up firewalls; building safe techniques for remote and mobile connectivity; defending your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online support services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a broad array of information technologies including system infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from older systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Chatsworth Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center service options for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk team of seasoned information technology experts offers your computer users in Chatsworth or anywhere in the state of California rapid access to an efficient technical support resource with years of experience providing phone support and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center perception as a major driver of company efficiency, and Progent's aim is to fix and not simply record technical issues.
- Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Team provides online advanced consulting support and training in special application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom development, and training services, see Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Chatsworth, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so your IT support is proactive rather than reactive. By anticipating possible trouble spots before they evolve into network outages, proactive monitoring can minimize inconvenient and expensive network breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems based on a combination of OS platforms.
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Chatsworth or throughout the state of California, Progent's online computer support engineers can deliver expert and economical IT support the moment your business requires it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-premises service calls.
Even if your Chatsworth office works with a local freelance support technician or maintains a full time IT staff that know how to handle ordinary computer problems, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to resolve sudden network emergencies or particularly complex integration problems.
Details of Progent's Remote Network Support for Chatsworth
Progent's online help, Internet-based troubleshooting, network security expertise, and network administration services offer businesses in Chatsworth or anywhere in the state of California unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your organization world class network support while allowing you to avoid the expense and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Chatsworth and is also ideal for networks in more remote areas of California that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and on-going training.
- By the Minute Rates to Reduce Costs
Progent provides remote support on a per-minute basis, so you are charged only for the support you use. Progent requires no minimum charge for online support and requires no ongoing subscription fee for services delivered during regular business hours. This keeps you from paying big bills for routine fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide access to authorized professionals who have skill in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support offerings consist of system integration, Microsoft Exchange Server expertise, network security design, and Help Desk sharing services. Progent's Experts group offers in-depth consulting expertise in specific business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Software Programming
MySQL Project Management and Application Development
Apple Macintosh Integration
Amazon MWS Application Development
By providing a convenient centralized source for IT generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive IT solutions that match the unique needs of your business.
- Sophisticated Remote Access Tools
Secure remote access permits Progent's service experts to see exactly what your customers see. This makes it easier to produce fast fixes to issues that could otherwise demand a costly personal visit. Effective remote connectivity software and experienced technicians together enable Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in offsite support and automated network tracking.
- Support for Leading VPN Products
Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Support for High Network Uptime
For companies with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed specifically for budget-constrained businesses whose workers need immediate access to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, fine tuned remote support software, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Range of Servers
Progent can provide in-depth expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 R2 support, Windows Server 2003 upgrades, MS Exchange 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits by the minute. As a result, you owe exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for support services delivered during normal working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each consultant to each customer. The discipline of documenting and organizing support records results in more efficient support and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote tracking services based on MS Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.