Fast and Affordable Remote Help for Chatsworth California Networks
For organizations located in Chatsworth California, Progent offers remote technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, as well as the assistance of CISSP-qualified security consultants to help with high-level security design and diagnostic issues.
Progent's remote support experts provide exceptional value because they have the practical background and are equipped with the advanced tools necessary to resolve the majority of information system issues rapidly. This lowers immediate costs because solutions use up minimal billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect costs by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting know-how is especially important for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing policy for online support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe just for the services that you receive. In contrast to many online support companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent situations where speedy. minor fixes manage to turn into large tabs. Progent's skill at handling problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized technologies and proven processes that allow the maximum level of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to interface to your environment remotely without breaching system security.
Progent's proven customer support database system includes thorough documentation describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the records of all help delivered to every Progent customer by every Progent consultant. This history of issues and repairs is organized as a conveniently retrievable internal database that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft open up other extensive support databases and allow quick response from vendors' in-house support staff with the result that Progent's remote consulting specialists can arrive at optimal solutions promptly.
Remote support services available from Progent to businesses in Chatsworth California include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier online service engineers can provide computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop services to help your business to deploy, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 integration help plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and validates a person's networking knowledge at the expert level. CCIEs can resolve even the most difficult issues surrounding network infrastructure planning, integration, management, compliance, and repair. CCIEs work closely with Cisco's in-house support staff in isolating problems with IOS Software network administration utilities and developing workarounds or identifying software updates. Cisco CCIEs represent an excellent value since their depth of expertise permits them to find solutions for problems rapidly. In typical instances, less qualified engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your computer system via advanced on-line troubleshooting tools to perform quick, secure, and affordable diagnosis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco CCIEs can provide help for the entire range of Cisco's top-selling family of networking products by providing services that include:
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security services that can bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recover quickly following a damaging breach. Security consulting services offered by Progent include: comprehensive data security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; installing firewalls; building safe mechanisms for remote and mobile communication; guarding your email infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Progent offers advanced online consulting support to help organizations of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for recovering applications and services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can produce reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote support services to address a wide range of information technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in networks that include Linux and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency remote assistance resolving problems affecting UNIX/Linux systems based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's top corporations. The ProSight series of network management outsourcing services addresses all key areas of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized management and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Chatsworth Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network professionals offers your customers in Chatsworth California immediate assistance from an efficient support group with extensive background offering telephone-based help and remote troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to business success, and Progent's policy is to fix instead of simply report technical issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Group offers phone-based advanced engineering expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom development, and education services, visit Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Chatsworth California online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so that your network support is proactive rather than reactive. By exposing possible problems before they evolve into full-scale emergencies, remote monitoring can ward off stressful and expensive information system failures. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by multiple OS platforms.
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Chatsworth California, Progent's phone-based computer support engineers are ready to deliver expert and affordable system help the moment your business needs it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to fix computer problems quickly while eliminating the cost and lost time that comes with on-site service calls.
Even if your Chatsworth office works with a regular independent consultant or maintains a full time IT staff that can handle the majority of network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to handle unexpected network emergencies or particularly complicated integration projects.
Details of Progent's Remote Computer Support for Chatsworth California
Progent's online support, remote troubleshooting, system security consulting, and system management services give offices in Chatsworth California the greatest leverage for your IT budget. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and system management, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to companies in Chatsworth California and is also ideal for networks in more remote regions that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad array of Microsoft support utilities, technical information, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent offers online support on a per-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for online support and requires no monthly retainer for support services delivered during normal working hours. This keeps you from paying big bills for routine fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to on-staff professionals who have skill in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings consist of technology integration, MS Exchange consulting, network security planning, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting support for critical business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Expertise
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Application Development
MySQL Project Management and Software Development
Apple Macintosh Support
Amazon MWS Software Design and Programming
By offering a convenient centralized source for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that align with the special needs of your business.
- State of the Art Online Access Tools
Secure remote connectivity allows Progent's support experts to see precisely what your users see. This makes it easier to produce fast solutions to issues that could otherwise demand a costly personal service call. Effective online access software and experienced technicians together allow Progent to resolve most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Support for Maximum System Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-conscious organizations whose clients require immediate recourse to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT expertise, fine tuned support software, and familiarity with enterprise networking enable offices to escape the pitfalls of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, in the trenches of network service, performing a broad range of technical tasks for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just world-class IT help, but also a support engineer with field-tested methods for applying computer knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises help per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for support services provided during normal working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every consultant to each client. The practice of detailing and archiving service records results in more efficient service and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.