Fast and Affordable Remote Troubleshooting for Chatsworth California Computer Networks
For businesses located in Chatsworth California, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.
Progent's online support experts offer excellent leverage due to the fact that they have the practical experience and have access to the sophisticated tools necessary to solve most information system issues quickly. Efficient support lowers direct costs because solutions require fewer billable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization benefits additionally in indirect costs by reducing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online consulting expertise is especially helpful for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's billing model for online help is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you are billed just for the services that you actually get. Unlike typical remote support firms, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for pricing do away with scenarios where quick fixes manage to end up as large tabs. Progent's penchant for disposing of technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of customized technologies and field-tested methodologies that allow the maximum level of effectiveness for online help and repair for information systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to connect to your company's network without breaching system security.
Progent's sophisticated customer support reporting application maintains thorough records for the service that Progent's customers have been provided. Progent's team consultants have access to the history of services delivered to each Progent client by every Progent engineer. This database of trouble tickets and fixes is structured as an easily searchable internal database that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and permit fast response from manufacturers' in-house support staff so Progent's online consulting specialists can determine the best resolutions quickly.
Online services offered by Progent to clients in Chatsworth California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service experts can deliver computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration expertise, Microsoft Teams integration, Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to help you company to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and indicates a person's network technology skills at the master level. CCIEs know how to deal with the most complex problems surrounding network planning, integration, maintenance, compliance, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or locating program patches. CCIEs represent an exceptional value because their depth of experience allows them to resolve problems quickly. In typical instances, less seasoned service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your computer system using advanced remote support technology to perform efficient, safe, and affordable analysis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure products. Cisco technology expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch integration and support, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP planning and set up, Aironet Access Points engineering expertise, Cisco wireless controllers integration consulting, Cisco Security and VPN Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your business to recuperate rapidly after a damaging penetration. Security services offered by Progent cover in depth data security and compliance audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from malicious assaults; setting up firewalls; designing safe architectures for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent can provide expert remote consulting services to help companies of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize local resources as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent workflow for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to cover a wide range of computer technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in networks that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux-based environments. Progent's group-based methodology for solving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top enterprises. The ProSight suite of network monitoring and management services covers all key facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology projects. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to complete major projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Chatsworth Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting services can assist you in building an efficient new Help Desk Call Center or improving your current one, identifying or customizing Help Desk Call Center application software to handle the particular requirements of your company, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center team to handle unusually busy situations such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of experienced network experts provides your workers in Chatsworth California quick assistance from an efficient network service group with substantial background delivering telephone-based consulting and online troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a significant driver of company productivity, and Progent's target is to resolve and not just track technical issues.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth consulting expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers companies in Chatsworth California remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so that your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they result in full-scale emergencies, system monitoring can head off stressful and expensive network breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a combination of operating systems.
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Chatsworth California, Progent's online computer support specialists are ready to provide professional and cost-effective IT help whenever your business requires it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to solve network problems rapidly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Chatsworth company relies on a local freelance consultant or employs an in-house IT staff that can deal with common computer problems, Progentís Microsoft certified engineers can offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to deal with sudden network emergencies or especially complicated integration problems.
Details of Progent's Online Computer Support for Chatsworth California
Progent's phone help, remote repair, network security expertise, and system administration services offer businesses in Chatsworth California unparalleled leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center support and system administration, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the expense and hassle of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to offices in Chatsworth California and is also ideal for networks in more remote regions that lack technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a per-minute billing plan, so you pay only for the services you use. Progent requires no minimum charge for phone help and imposes no ongoing subscription fee for services delivered during regular working hours. This saves you from facing big bills for routine repairs.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco offers help from on-staff specialists who have skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support offerings consist of technology integration, MS Exchange expertise, system security design, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting expertise in critical application areas. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Training
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Software Development
MySQL Management and Software Design
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive IT solutions that match the special needs of your business.
- Advanced Online Connectivity Tools
Secure online access permits Progent's service professionals to see precisely what your users see. This makes it easier to find fast fixes to problems that might otherwise demand an expensive personal service call. Sophisticated remote connectivity software and experienced engineers together enable Progent to repair most IT problems quickly and affordably. Progent is a pioneer in offsite support and automated network analysis.
- Compatibility with Popular VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Support for Maximum System Availability
For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-conscious offices whose clients require instant recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical knowledge, fine tuned remote support software, and understanding of corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Network Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Servers
Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 support, Microsoft Windows 2003 maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises visits by the minute. Consequently, you pay only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.