Immediate Online Help for Chatsworth California Networks
Fast Remote Support for Chatsworth SystemsFor organizations located in Chatsworth California, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, plus the assistance of CISSP-qualified security experts to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value due to the fact that they possess the practical background and have access to the advanced tools needed to solve most information system problems quickly. This reduces immediate costs because service calls accumulate fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits even more with indirect expenses by minimizing or avoiding network downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to many remote service companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor solutions somehow end up as big invoices. Progent's penchant for handling problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized tools and field-proven processes which allow the highest level of efficiency for online technical support and repair for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's online support team to connect to your computer system without compromising corporate security.

Progent's proven service database application stores detailed histories for the support that Progent's clients have received. Progent's team service personnel have access to the specifics of services provided to every Progent client by every consultant. This history of problems and responses is structured as an easily retrievable support knowledge base that enables Progent's remote support experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft make available other vast technical knowledge bases and permit fast response from manufacturers' in-house support staff with the result that Progent's online service experts are able to arrive at the most efficient resolutions promptly.

Online support offered by Progent to businesses in Chatsworth California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all key aspects of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and allow transparent backup and fast restoration of critical files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT team to concentrate on more strategic initiatives and activities that deliver maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. Using 2FA, when you log into a protected online account and give your password you are requested to confirm who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you�re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to assess your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Expertise
    Progent's Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progents shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progents Co-managed Help Desk service is an advanced service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center staff of veteran network experts provides your clients in Chatsworth California quick access to a dependable network service resource with extensive experience delivering phone support and remote repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant enabler of company performance, and Progent's target is to resolve and not merely annotate network issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based advanced consulting expertise and education in special application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information about Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, expand or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Chatsworth California online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can tune SCOM for your environment so your network support is proactive rather than reactive. By anticipating potential issues before they evolve into crashes, automated monitoring can avoid disruptive and costly information system failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate a combination of OS platforms.
How Your Chatsworth Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Chatsworth California, Progent's online network support specialists can provide professional and cost-effective IT help the moment your company needs it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix computer problems rapidly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Chatsworth office relies on a regular freelance consultant or employs a full time organization that know how to handle common network issues, Progent's Microsoft certified consultants can offer an easy and transparent remote expansion of your local resources for situations when your regular service personnel either lack the time or the knowledge to address sudden network emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Businesses in Chatsworth California
Progent's remote support services enable your Chatsworth company to experience the benefits of on-call, enterprise-level network support without the expense of maintaining an in-house IT organization. Your information system will derive added business worth by being increasingly available, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your local support resources
    With most companies in Chatsworth California, local computer support resources, whether consisting of outside consultants or a full-time IT staff, can handle the majority of technical issues. On the other hand, serious problems sometimes spring up when local resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your local service people. In these situations, Progent's online service experts give you an easy, quick, and economical solution to augment your local resources and to pass on valuable knowledge to increase your capability to handle future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller offices commonly depend on individual freelance service providers. Although independent consultants have smaller overhead than larger support organizations and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may require your business to go without assistance during an emergency. As your company expands, system unavailability and problems with vital applications become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a ready source of reserve support experts to make sure your network is always up and running.

  • Build a Scalable Basis for Smooth Growth
    Businesses typically begin with an information architecture implemented on a modest budget. Lacking a scalable framework, band-aid repairs can get piled onto a shaky foundation. As a network grows, stability and expandability problems can impede the success of the organization. Such poorly built systems need proper analysis, smart long-term planning, and wide IT expertise to evolve to a network infrastructure that can offer the solid foundation to handle current business requirements and simplify future growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller businesses require guidance and technical training to negotiate an ever more complex maze of technology alternatives available for accelerating business growth and enhancing efficiency. They do not need a computer consultant who is motivated to resell a certain vendor's technology. Network consulting and product selling can result in a scenario where the proposed solution is built around a predetermined product instead of the true needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align IT consulting with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical expertise, fine tuned remote support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.

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    Progent's Microsoft-certified consultants have more than 10 years of background planning, deploying, enhancing and troubleshooting SCOM environments and can provide organizations of any size expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience required to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also help you to import and set up System Center 2012 Operations Manager management packs according to best practices for monitoring network infrastructure and Microsoft and third-party apps and services. In addition, Progent can provide responsive online or on-premises troubleshooting to assist you to fix critical problems detected by System Center 2012 Operations Manager.

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