Immediate Online Support for Chatsworth California Computer Systems
For businesses located in Chatsworth California, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, plus the services of CISSP-certified cybersecurity experts to help with high-level security design and diagnostic jobs.
Progent's remote technical support engineers provide exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated tools needed to resolve the majority of network issues quickly. Efficient support lowers immediate expenses because solutions use up minimal billable minutes. Online help also avoids the cost of sending an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting know-how is especially helpful in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing policy for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe just for the services that you actually get. Unlike typical online service companies, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and simple model for pricing do away with scenarios where speedy. minor repairs manage to turn into big invoices. Progent's skill at disposing of technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-proven methodologies which permit the maximum degree of effectiveness for remote help and troubleshooting for information networks of all sizes. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your network without violating network security.
Progent's sophisticated technical support database application includes comprehensive histories for the service that Progent's customers have been provided. Progent's authorized engineers have access to the records of all help delivered to every client by every Progent engineer. This history of anomalies and resolutions is structured as a readily retrievable internal knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft open up other vast technical databases and permit priority response from vendors' in-house engineering staff so Progent's online consulting experts are able to determine the most efficient resolutions quickly.
Remote technical support services provided by Progent to customers in Chatsworth California include:
Certified Windows Support
Progent's Microsoft-certified online support experts can provide network repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a wide variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop services to assist your business to install, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn challenges occurring in network infrastructure planning, integration, management, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS network management tools and developing workarounds or locating software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad expertise permits them to resolve problems rapidly. In many instances, less qualified engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can tie into your network via state-of-the-art remote troubleshooting tools in order to provide quick, safe, and economical analysis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of networking products. Cisco infrastructure consulting available from Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs planning and integration help, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection services that can improve the safety of your Microsoft Windows, macOS and OS X, Linux network against attacks or help your business to recuperate quickly after a damaging breach. Security support services offered by Progent cover in depth information security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; establishing safe techniques for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Progent offers advanced remote consulting support to help businesses of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to cover a wide array of information technologies such as network architecture, email solutions, system and operational security, plus UNIX and Windows integration. For server economization and simplified management in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency online assistance diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight line of network monitoring and management services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Chatsworth Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Call Center support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of experienced network professionals offers your clients in Chatsworth California fast access to a dependable technical support group with years of background delivering phone help and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center recognition as a major contributor to business productivity, and Progent's aim is to solve instead of simply document technical problems.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team provides remote advanced engineering support and training in key application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Chatsworth California online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your business so your network support is proactive and automated. By exposing emerging issues before they grow into crashes, remote monitoring can head off stressful and expensive network crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems that support a mix of OS platforms.
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Chatsworth California, Progent's phone-based computer support engineers can deliver professional and affordable IT support the moment your organization needs it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair IT problems quickly while eliminating the expense and lost time that comes with in-person support calls.
Even if your Chatsworth company deals with a regular freelance support technician or employs a full time organization that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the expertise to resolve sudden network crises or especially tough integration projects.
Details of Progent's Online Computer Support for Chatsworth California
Progent's online support, remote repair, network security consulting, and system administration services offer offices in Chatsworth California the greatest leverage for your support investment. Whether you need one-time phone support and remote network repair or full-time Help Desk support and system administration, Progent's experts can provide your business world class network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Chatsworth California and is also ideal for networks in more remote areas that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support tools, service information, and on-going education.
- Per Minute Billing to Reduce Costs
Progent provides online support on a by-the-minute basis, so you are billed only for the services you use. Progent asks for no minimum fee for phone support and imposes no periodic subscription fee for services provided during normal working hours. This saves you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of authorized professionals who have skill in planning, deploying, and supporting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting offerings consist of system integration, MS Exchange Server consulting, corporate security planning, and shared Help Desk services. Progent's Experts group can provide in-depth consulting support for critical business applications. Support offered by the Application Experts Group includes:
Dynamics GP Support and Customization
Microsoft Project Support
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Project Management and Application Development
Apple Macintosh Help
Amazon Marketplace Web Service Application Development
By offering a full service centralized source for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough information technology solutions that address the unique needs of your business.
- Sophisticated Online Connectivity Tools
Protected remote access allows Progent's support professionals to see precisely what your users see. This makes it possible to find quick fixes to problems that could otherwise demand a costly personal visit. State-of-the-art online access software and experienced technicians combine to enable Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in offsite support and automated network analysis.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Support for High Network Uptime
For offices with vital applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-conscious offices whose clients require immediate access to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, fine tuned support software, and understanding of corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry experience, at the forefront of IT support, performing a wide range of IT tasks for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This means that you get not just world-class technical help, but also a consultant with proven methods for applying technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises visits by the minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for services provided during normal business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be forced to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Companies who work with trusted freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support firms to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.