Fast and Affordable Remote Technical Support for Chatsworth California IT Networks
Urgent Phone Technical Support for Chatsworth NetworksFor businesses in Chatsworth California, Progent offers remote support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISSP-qualified security experts to handle high-level security design and troubleshooting jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the practical background and have access to the sophisticated tools necessary to resolve the majority of network problems quickly. This reduces immediate costs since solutions accumulate minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits even more in indirect expenses by reducing or eliminating network downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the services that you actually get. Unlike many remote service firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing save you from situations where fast solutions somehow end up as substantial invoices. Progent's skill at dealing with technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested methodologies which allow the highest degree of efficiency for remote technical support and troubleshooting for information systems of any size. Progent's Technical Response Center can communicate with your computer system remotely without breaching system security.

Progent's powerful technical support database system keeps detailed histories describing all service that Progent's customers have been provided. Progent's authorized consultants have access to the records of assistance provided to each customer by every engineer. This database of anomalies and repairs is stored as a quickly searchable proprietary knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft open up additional extensive support databases and permit priority response from manufacturers' internal product engineers so Progent's online service specialists can come up with optimal resolutions promptly.

Remote services provided by Progent to businesses in Chatsworth California include:

Progent's ProSight Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, subscription-based services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's top enterprises. The ProSight suite of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for managing your network, server, and desktop devices by providing an environment for performing common tedious tasks. These include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, A/V response, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alarm to your specified IT management personnel and your Progent technical consultant so potential problems can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time management reporting tools created to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and fast restoration of vital files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a protected application and enter your password you are requested to confirm your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used for this added means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several validation devices. To find out more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Help Center Services
    Progent's Shared Service Desk offers a transparent supplement to your corporate IT support group. End user access to the Service Desk, delivery of support, issue escalation, ticket creation and tracking, performance metrics, and management of the service database are cohesive regardless of whether issues are resolved by your core IT support organization, by Progent's team, or both. You have unrestricted versatility to expand or reduce your part of support work as needed. Progent provides initial installation and onboarding of the professional services automation software plus workflow documentation, testing and training. For more information about ProSight Shared Support, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving information system. Besides optimizing the protection and functionality of your computer network, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business initiatives and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the top PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran network professionals gives your computer users in Chatsworth California instant assistance from a reliable network service group with substantial background offering telephone-based consulting and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk the reputation as a key contributor to business success, and Progent's policy is to fix rather than simply track IT problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts staff can supply online advanced consulting support and training in key application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more concerning Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Chatsworth California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to suit your environment so that your network support is proactive and automated. By exposing potential trouble spots before they cause downtime, automated monitoring can avoid disruptive and costly service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems powered by a combination of operating systems.
How Your Chatsworth Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Chatsworth California, Progent's phone-based computer support engineers can provide professional and cost-effective IT support the moment your organization has to have it. More than 20 years of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to solve computer problems rapidly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Chatsworth business relies on a regular freelance consultant or employs a full time organization that can deal with common computer issues, Progent's Microsoft certified consultants can still offer a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the experience to fix sudden system emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Companies in Chatsworth California
Progent's remote IT consulting services allow your Chatsworth organization to have the advantages of immediate, enterprise-level IT support without the expense of managing a full-time IT organization. Your information system will derive greater business value by being more available, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    With most offices in Chatsworth California, nearby computer support resources, whether made up of independent consultants or an in-house maintenance staff, can resolve the majority of network issues. However, IT crises sometimes strike when local resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your local service people. In these situations, Progent's online support specialists provide a convenient, fast, and economical way to supplement your local resources and to convey useful knowledge to increase your capability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller businesses often depend on independent freelance consultants. While independent service people have less overhead than big support firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the lack of reserve help may require your company to go without help during an emergency. As your business expands, network unavailability and trouble with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of backup support experts to make sure your network is always available.

  • Create a Solid Foundation for Smooth Expansion
    Organizations often begin with an information system implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs can get piled onto a shaky foundation. When a network grows, reliability and expandability problems can hinder the productivity of the organization. Such badly designed systems require proper assessment, intelligent long-term planning, and extensive IT knowledge to evolve to a system infrastructure that can provide the stable foundation to meet vital business requirements and facilitate future growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller businesses need guidance and technical training to negotiate an ever more complex array of technology alternatives capable of promoting business success and improving productivity. Businesses hardly need a network consultant who is motivated to earn a commission on a certain vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to match IT expertise with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical background, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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    Progent's Microsoft-certified consultants offer computer help and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's consulting team can show you how to design, deploy, maintain and manage the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Lync Server, Project Server, and System Center Operations Manager (SCOM).

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    Cisco's Small Business series of APs are Linux-based units engineered as entry-level wireless solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants offer remote or on-premises integration and troubleshooting support to assist you to design, configure, upgrade, optimize, administer and debug Cisco Small Business wireless access point deployments of any size or architecture.

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    Progent's Cisco CCIE-certified SIP infrastructure consultants can help organizations of any size to design, deploy, maintain, troubleshoot and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and offer affordable online or on-premises expertise to assist businesses to migrate efficiently to an advanced unified communications ecosystem that delivers accelerated ROI. Progent's certified Microsoft unified communications experts can help you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business Server or Lync Server for connectivity to a SIP PSTN trunk.

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    Microsoft Small Business Server is an affordable collection of essential servers that offers the basis for a feature-rich but easy-to-manage IT network. The integration requirements of the Microsoft .NET components bundled with Small Business Server 2011 requires an IT expert with hands-on expertise and broad experience in planning and implementing effective and comprehensive information technology systems. Progent's Microsoft-certified consultants have broad backgrounds with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This experience assures you success in installing, managing, and troubleshooting IT environments based on the SBS line of servers and applications.

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