Fast Remote Support for Chatsworth California Networks
Immediate Online Help for Chatsworth NetworksFor businesses located in Chatsworth California, Progent offers remote support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer excellent value because they have the practical experience and have access to the advanced tools needed to solve most network problems quickly. Efficient support reduces immediate costs since service calls require fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in incidental costs by minimizing or eliminating network outages and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is especially important for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are billed just for the support that you receive. In contrast to typical remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with scenarios where fast fixes somehow end up as major invoices. Progent's penchant for solving technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized tools and field-tested methodologies which ensure the maximum degree of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to interface to your company's computer system without compromising system security.

Progent's advanced service database system stores thorough records describing the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of services delivered to every customer by every Progent consultant. This archive of problems and repairs is structured as an easily exploitable internal knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's online service experts can come up with the most efficient resolutions promptly.

Remote support offered by Progent to companies in Chatsworth California include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading corporations. Progent's ProSight series of outsourced network management services covers all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables customers to execute critical projects within budget and on time. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Call Center consulting expertise can support you in building an efficient new Call Center or revamping your current organization, identifying or modifying Help Desk Call Center software products to meet the unique needs of your corporation, or adding occasional online personnel to work with your existing Help Desk group to deal with high-demand scenarios such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of veteran network professionals gives your customers in Chatsworth California immediate assistance from an effective technical support resource with substantial background providing phone help and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center recognition as a major contributor to company success, and Progent's goal is to solve rather than just record technical issues.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts Team can supply phone-based professional consulting expertise and training in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Chatsworth California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so your IT support is proactive rather than reactive. By exposing looming issues before they grow into full-scale emergencies, proactive monitoring can avoid disruptive and expensive information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of OS platforms.
How Your Chatsworth Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Chatsworth California, Progent's online network support engineers can deliver expert and cost-effective system help the moment your business requires it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to solve network problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Chatsworth organization deals with a local independent consultant or employs a full time organization that can deal with typical computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to deal with sudden system emergencies or particularly complicated integration projects.

Details of Progent's Remote Network Services for Chatsworth California
Progent's online help, remote troubleshooting, system security expertise, and system management services offer businesses in Chatsworth California unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk services and network management, Progent's experts can provide your business enterprise-level IT support while permitting you to avoid the cost and hassle of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical knowledge, refined support tools, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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    Progent offers cost-effective remote access to an Oracle MySQL administrator or software programmer and can help businesses of any size to integrate and manage MySQL within a reliable IT environment that provides high levels of performance, expandability, and protection. Progent also has experience helping companies migrate applications from Oracle to MySQL.

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    Progent's Solaris platform consulting services provide small and mid-size companies and developers support for managing and supporting Solaris systems that operate with Microsoft-powered networks. Progent offers your organization contact with Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad range of expertise provides you with an easy single consulting firm to show you how to create and maintain a protected and robust mixed-platform network and communications infrastructure that supports Solaris and Microsoft interoperability by integrating Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    Forefront TMG 2010 builds on the proven security capabilities of Microsoft Internet Security and Acceleration Server and offers a easily managed web gateway that acts as a one-server platform for a variety of security functions such as an application and network layer firewall, URL filtering, malware inspection, IPS, reputation services, Virtual Private Network management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting capabilities, permits custom reporting generated by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be installed as a virtual server to lower expenses and enhance recoverability. Progent's Microsoft-certified engineers can help you to plan and carry out test and production deployments; integrate Forefront TMG 2010 with Windows 2008, AD, SQL Server, Microsoft Exchange Server, and SharePoint; set up Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing consulting and repair services. Progent's consultants can also help you to migrate economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.

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    Integration Services Shared Service Desk

    Progent's Network Help Desk Call Center Outsourcing Support Services for PC desktop technical support are intended especially for small businesses who need immediate availability of a Help Desk Call Center with expert telephone support and effective escalation capability but who must operate within a modest network support budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Support, Secure Remote Access Provisioning, System Evaluation, Expert Escalation, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Call Center Software Selection and Integration.

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    Progent's pricing model is to bill for remote support and on-site visits by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for services delivered during regular working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be forced to permit simple problems to stay unaddressed.

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    Progent is among the most qualified network support firms for creating email and messaging systems powered by Exchange 2000. Progent specializes in helping small companies derive all the advantages of Microsoft Exchange 2000 for typical situations such as updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 administration.

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    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of rigorous examination and extensive work with network security architecture. ISSAP consultants possess in-depth knowledge of access control mechanisms and techniques, phone system and network infrastructure security, cryptography, requirements analysis, business continuity and DRP, and physical security. Progent's ISSAP-premier security specialists can help your company with all aspects of secure network architecture.

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    Progent's Microsoft authorized Consultants provide three service programs to help mid-size and large businesses develop an efficient and successful internal Network Support Help Desk. Progent's help desk consulting services include Return on Investment analysis, process analysis and improvement, management reporting, education of in-house staff, and documentation of processes. Progent's Software Selection and Integration Support Services help companies analyze the various high-quality Help Desk software packages on the market and determine which products might be too costly, miss critical capabilities, or align poorly with your company's business goals. Progent also provides temporary staffing for companies who want to reinforce their internal Help Desk team for special tasks or to substitute for vacationing or indisposed personnel.

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    Microsoft SQL Server 2008 delivers powerful, familiar tools to computer experts and information workers, reducing the complexity of designing, deploying, managing, and using enterprise information and analytical programs in environments ranging from mobile devices to corporate data systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for a network consultant with real-world experience and broad knowledge in designing and building information-based, end-to-end business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in planning, configuring and supporting Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.

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    Office 365 is Microsoft's growing suite of productivity apps and cloud services available on a monthly or annual subscription basis. Office 365 programs and cloud-based services are available in a variety of product bundles targeted at markets from students and home offices to enterprises. Progent can provide fast and easy remote access to specialists with expertise in Microsoft, macOS, iOS, and Android technology. Progent can help you to evaluate the many subscription options offered with Office 365 and integrate your network with Office 365 so you derive top business value. Progent supports cross-vendor environments that include Windows, macOS, and Linux software. Progent can also help you to build and manage hybrid networks that transparently combine local and cloud-based resources.


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