Immediate Remote Help for Chatsworth California Computer Systems
For organizations located in Chatsworth California, Progent provides online technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.
Progent's online support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools required to resolve most information system problems rapidly. This lowers direct costs since solutions accumulate fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves even more in indirect costs by minimizing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive online consulting experience is especially valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you receive. In contrast to many remote service firms, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor repairs manage to turn into large tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized tools and field-proven methodologies that allow the maximum degree of efficiency for online technical support and repair for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to access your environment remotely without compromising system security.
Progent's sophisticated technical support reporting application maintains detailed documentation for all support that Progent's clients have been provided. Progent's staff consultants have access to the specifics of all help delivered to each Progent client by every Progent consultant. This archive of issues and fixes is structured as a quickly accessible internal database that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft open up other extensive technical databases and permit fast response from vendors' internal product engineers so Progent's remote service specialists are able to find the most efficient resolutions quickly.
Remote support services available from Progent to businesses in Chatsworth California include:
Authorized Windows Expertise
Progent's Microsoft-premier online support experts can deliver computer troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a wide range of technology support including Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop services to help your business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as providing Windows 11 system design and upgrade consulting and Windows 10 integration assistance, as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure consultants, and validates an individual's technical knowledge at the expert level. Cisco CCIEs can resolve the most challenging challenges occurring in network planning, integration, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of expertise allows them to fix problems quickly. In typical instances, less seasoned service providers can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment using sophisticated remote troubleshooting tools in order to provide quick, secure, and affordable analysis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure devices. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet APs engineering services, Cisco WiFi controllers consulting, Cisco Security and VPN Integration services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security solutions to strengthen the immunity of your Windows, macOS and OS X, or Linux environment against assaults or help your business to clean up rapidly following a damaging penetration. Security services offered by Progent include: comprehensive network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; building secure architectures for off-site and mobile communication; defending your email system from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
Progent can provide advanced remote consulting to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Microsoft 365 integration with on-premises Exchange environments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent process for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can generate reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote support services to address a wide array of information technologies such as system architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux solutions. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Important Linux versions for which Progent offers expertise include:
ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's top enterprises. The ProSight series of outsourced network management services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product companies to create ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow transparent backup and rapid restoration of important files/folders, applications, images, plus virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information system. In addition to optimizing the security and functionality of your computer environment, Progent's software/firmware update management services allow your IT team to concentrate on line-of-business initiatives and activities that deliver the highest business value from your network. Find out more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a protected application and give your password you are requested to verify your identity via a device that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used as this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple validation devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so any looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Chatsworth Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center staff of seasoned network consultants provides your clients in Chatsworth California immediate assistance from a large network service resource with years of experience delivering telephone-based help and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a key contributor to company productivity, and Progent's policy is to solve and not just annotate IT problems.
- Applications Services: Education, Customization, and Integration
Progent's Applications Experts Group can supply online professional consulting expertise and training in special application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Office Excel. To learn more about Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center2, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Chatsworth California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to accommodate your business so that your network support is proactive rather than reactive. By exposing potential problems before they evolve into downtime, proactive monitoring can ward off inconvenient and costly information system failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments powered by a variety of platforms.
To contact Progent about emergency phone-based help with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Chatsworth California, Progent's online computer support engineers can provide professional and affordable system support the moment your company requires it. Over 20 years of offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to fix IT problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.
Even if your Chatsworth office works with a local freelance support technician or employs an in-house organization that can deal with day-to-day computer issues, Progent's Microsoft certified consultants are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to solve sudden system crises or particularly tough integration problems.
Benefits of Progent's IT Support for Organizations in Chatsworth California
Progent's online support services allow your Chatsworth organization to experience the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your network will acquire added strategic worth by becoming more available, productive, and secure. Advantages to your business include:
- Seamless remote expansion of your on-site support resources
With most companies in Chatsworth California, nearby computer service resources, whether consisting of freelance consultants or a full-time maintenance staff, can resolve typical technical problems. However, major troubles may strike when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual service technicians. In these instances, Progent's on-call service specialists offer a convenient, quick, and affordable way to supplement your regular help and to convey useful information to increase your ability to deal with future issues locally.
- Reduced Dependence on Individual Consultants
For network support, smaller companies commonly depend on individual freelance consultants. Although freelance consultants carry smaller internal costs than big consulting firms and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of reserve personnel may require your business to go without help during an emergency. As your business expands, network downtime and problems with critical applications are more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of backup support expertise to make sure your network stays up and running.
- Create a Scalable Basis for Smooth Expansion
Companies often begin with an information system implemented on a shoestring budget. Lacking a proper framework, slap-dash fixes can get thrown on top of a shaky foundation. As a network grows, reliability and expandability issues can hinder the success of the business. Such poorly designed systems require proper analysis, smart strategic planning, and broad-based technical expertise to upgrade to a network architecture that can provide the solid foundation to meet current business requirements and simplify downstream growth.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller offices require advice and technical training to negotiate an ever more complex array of technology alternatives capable of promoting business growth and improving productivity. They hardly need a network engineer who is trying to resell a certain vendor's technology. IT support and product sales can lead to a situation where the recommended
solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts by offering only services rather than products. This enables Progent to match technical consulting with the best interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical expertise, fine tuned support software, and familiarity with corporate IT allow offices to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent offers in-depth support for Microsoft's powerful server platforms with services that include Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 migration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits by the minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for services delivered during normal business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you will not be forced to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who provide minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by each staff member to every customer. The practice of detailing and archiving service records allows more effective service and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your information network from painful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.