Fast Online Support for Chatsworth California Computer Systems
Urgent Phone Consulting for Chatsworth NetworksFor companies in Chatsworth California, Progent provides online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's online technical support engineers offer excellent value due to the fact that they possess the practical background and have access to the advanced technology required to resolve most information system problems quickly. This lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by minimizing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting expertise is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical online service firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor repairs somehow turn into large tabs. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized tools and proven processes which promote the maximum level of effectiveness for remote consulting and repair for computer systems of any size. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's online support team to link to your company's environment remotely without breaching network security.

Progent's sophisticated service database application maintains thorough records of all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of services provided to each Progent customer by every engineer. This history of trouble tickets and responses is organized as an easily accessible proprietary knowledge base that enables Progent's online support professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's online consulting experts can determine optimal resolutions promptly.

Remote support offered by Progent to clients in Chatsworth California include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's top enterprises. The ProSight series of IT management outsourcing services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow transparent backup and rapid recovery of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, human error, malicious employees, or software bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to maximizing the security and functionality of your computer network, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured online account and enter your password you are asked to verify who you are via a unit that only you possess and that is accessed using a separate network channel. A wide selection of devices can be used for this added means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register several verification devices. To learn more about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time management reporting tools created to work with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver web-based control and world-class security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or improving your current one, selecting or enhancing Help Desk software products to address the unique needs of your business, or providing temporary online staff to work with your existing Call Center group to deal with high-demand situations such as software migrations, major updates, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned network experts provides your computer users in Chatsworth California immediate assistance from an efficient network service group with substantial experience delivering telephone-based consulting and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a crucial contributor to business efficiency, and Progent's intent is to solve and not just track IT issues.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group provides remote professional engineering expertise and education in key application fields such as ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To learn more information about Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Chatsworth California online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to fit your environment so your computer maintenance is proactive and automated. By spotting emerging trouble spots before they expand into crashes, proactive monitoring can head off stressful and costly service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that support a variety of operating systems.
How Your Chatsworth Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Chatsworth California, Progent's phone-based network support engineers are ready to provide professional and economical IT help the moment your company requires it. Over two decades of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online access technology to repair computer problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Chatsworth business relies on a regular freelance support technician or employs a full time IT staff that know how to deal with typical network issues, Progent's Microsoft certified engineers can still offer an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to resolve unexpected network emergencies or particularly challenging integration problems.

Features of Progent's Online Computer Support for Chatsworth California
Progent's online help, Internet-based troubleshooting, system security expertise, and system administration services give companies in Chatsworth California unparalleled leverage for your IT budget. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk call center support and network administration, Progent's experts can deliver your organization enterprise-level IT support while allowing you to eliminate the cost and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT experience, refined remote support software, and familiarity with corporate IT allow companies to escape the limitations of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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    • Microsoft 365 Exchange Online and on-premises Exchange Technical Support Services
    Emergency Microsoft 365 and iOS Outsourcing

    Microsoft 365 Exchange Online lets you use cloud-resident virtual machines, mailboxes and other email components to reduce hardware costs and administrative hassle. You can use Microsoft 365 Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid solution that incorporates both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide affordable online support to help your organizations to assess the potential advantages of Microsoft 365 Exchange Online, design a network topology that aligns with your business needs and IT budget, implement an efficient migration from your existing Exchange system to one that includes Microsoft 365 Exchange Online, train your management team and end users, and deliver ongoing consulting and troubleshooting.

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