Fast Remote Support for Chatsworth California Networks
For businesses located in Chatsworth California, Progent offers remote support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's remote support experts offer excellent value because they have the practical experience and have access to the advanced tools needed to solve most network problems quickly. Efficient support reduces immediate costs since service calls require fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in incidental costs by minimizing or eliminating network outages and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is especially important for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are billed just for the support that you receive. In contrast to typical remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with scenarios where fast fixes somehow end up as major invoices. Progent's penchant for solving technical issues quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized tools and field-tested methodologies which ensure the maximum degree of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to interface to your company's computer system without compromising system security.
Progent's advanced service database system stores thorough records describing the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of services delivered to every customer by every Progent consultant. This archive of problems and repairs is structured as an easily exploitable internal knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's online service experts can come up with the most efficient resolutions promptly.
Remote support offered by Progent to companies in Chatsworth California include:
Authorized MS Windows Experts
Progent's Microsoft-expert online support engineers offer network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting, Skype for Business planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop services to help your business to deploy, integrate, repair, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services include providing Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure consultants, and indicates a consultant's technical knowledge at the master level. Cisco-qualified CCIEs can deal with even the most stubborn challenges surrounding network infrastructure planning, installation, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional value since their deep experience permits them to find solutions for problems rapidly. In typical cases, less qualified engineers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your computer system via advanced on-line troubleshooting technology to perform efficient, safe, and economical analysis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs offer help for all of Cisco's industry-leading family of infrastructure products by offering consulting services such as:
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux network against attacks or help you to recover rapidly following a serious breach. Security consulting services available from Progent cover comprehensive network security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm attacks; installing firewalls; building secure mechanisms for off-site and mobile access; protecting your email system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online consulting services to cover a broad range of computer technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that include Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance analyzing anomalies within UNIX/Linux networks powered by leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading corporations. Progent's ProSight series of outsourced network management services covers all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables customers to execute critical projects within budget and on time. Progent's special remote consulting services include:
How Your Chatsworth Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progent's Call Center consulting expertise can support you in building an efficient new Call Center or revamping your current organization, identifying or modifying Help Desk Call Center software products to meet the unique needs of your corporation, or adding occasional online personnel to work with your existing Help Desk group to deal with high-demand scenarios such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk staff of veteran network professionals gives your customers in Chatsworth California immediate assistance from an effective technical support resource with substantial background providing phone help and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center recognition as a major contributor to company success, and Progent's goal is to solve rather than just record technical issues.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Experts Team can supply phone-based professional consulting expertise and training in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Chatsworth California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so your IT support is proactive rather than reactive. By exposing looming issues before they grow into full-scale emergencies, proactive monitoring can avoid disruptive and expensive information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of OS platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Chatsworth California, Progent's online network support engineers can deliver expert and cost-effective system help the moment your business requires it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to solve network problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.
Even if your Chatsworth organization deals with a local independent consultant or employs a full time organization that can deal with typical computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to deal with sudden system emergencies or particularly complicated integration projects.
Details of Progent's Remote Network Services for Chatsworth California
Progent's online help, remote troubleshooting, system security expertise, and system management services offer businesses in Chatsworth California unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk services and network management, Progent's experts can provide your business enterprise-level IT support while permitting you to avoid the cost and hassle of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Chatsworth California and is also ideal for customers in more remote areas that lack consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Minimize Costs
Progent provides remote support on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum fee for online support and requires no periodic retainer for support services delivered during regular business hours. This protects you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers help from authorized professionals with skill in planning, implementing, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting offerings include technology integration, MS Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting support in critical application areas. Help offered by the Application Experts Group covers:
Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management Support and Application Development
MySQL Database Administration and Software Programming
Amazon MWS Software Design and Programming
By offering a full service centralized resource for network generalists and specialists, Progent is able to deliver fast, inexpensive, and thorough IT solutions that meet the specific requirements of your business.
- Advanced Online Connectivity Tools
Protected remote connectivity allows Progent's support experts to observe exactly what your users see. This makes it possible to find fast fixes to issues that might otherwise demand an expensive onsite visit. Sophisticated online connectivity software and expert engineers together enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Compatibility with Popular VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- Round-the-Clock Support for Maximum Network Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-conscious companies whose clients need immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical knowledge, refined support tools, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits by the minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Businesses who utilize familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from painful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.