Fast Online Support for Chatsworth California Computer Systems
For companies in Chatsworth California, Progent provides online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer excellent value due to the fact that they possess the practical background and have access to the advanced technology required to resolve most information system problems quickly. This lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by minimizing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting expertise is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's billing model for remote help is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical online service firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor repairs somehow turn into large tabs. Progent's penchant for dealing with problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized tools and proven processes which promote the maximum level of effectiveness for remote consulting and repair for computer systems of any size. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's online support team to link to your company's environment remotely without breaching network security.
Progent's sophisticated service database application maintains thorough records of all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of services provided to each Progent customer by every engineer. This history of trouble tickets and responses is organized as an easily accessible proprietary knowledge base that enables Progent's online support professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's online consulting experts can determine optimal resolutions promptly.
Remote support offered by Progent to clients in Chatsworth California include:
Authorized Windows Support
Progent's Microsoft-expert remote service experts can deliver network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad range of technology support services such as Microsoft Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams integration, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop consulting and support services to help your company to deploy, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking consultants, and certifies a person's network technology skills at the master level. CCIEs know how to resolve even the most complex issues surrounding network planning, deployment, administration, compliance, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or locating program updates. Cisco CCIEs represent an exceptional value because their depth of expertise allows them to find solutions for problems rapidly. In many cases, less qualified consultants can struggle for hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can communicate with your network via sophisticated on-line troubleshooting tools in order to perform efficient, safe, and affordable analysis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading family of networking products. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet APs deployment expertise, Cisco wireless controllers support Services, Cisco VPN and Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of security services to strengthen the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recover quickly following a damaging penetration. Security support services offered by Progent include: thorough data security and compliance analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; integrating firewalls; building safe architectures for remote and mobile communication; guarding your email system from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Microsoft 365 Exchange Online integration with local installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to cover a broad spectrum of information technologies such as network architecture, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from older applications to Windows or Linux-based solutions. Progent's team-based approach to resolving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's top enterprises. The ProSight series of IT management outsourcing services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow transparent backup and rapid recovery of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, human error, malicious employees, or software bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed services are best suited for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide businesses of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to maximizing the security and functionality of your computer network, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured online account and enter your password you are asked to verify who you are via a unit that only you possess and that is accessed using a separate network channel. A wide selection of devices can be used for this added means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register several verification devices. To learn more about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of real-time management reporting tools created to work with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver web-based control and world-class security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Chatsworth Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or improving your current one, selecting or enhancing Help Desk software products to address the unique needs of your business, or providing temporary online staff to work with your existing Call Center group to deal with high-demand situations such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned network experts provides your computer users in Chatsworth California immediate assistance from an efficient network service group with substantial experience delivering telephone-based consulting and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a crucial contributor to business efficiency, and Progent's intent is to solve and not just track IT issues.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides remote professional engineering expertise and education in key application fields such as ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To learn more information about Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Chatsworth California online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to fit your environment so your computer maintenance is proactive and automated. By spotting emerging trouble spots before they expand into crashes, proactive monitoring can head off stressful and costly service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that support a variety of operating systems.
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Chatsworth California, Progent's phone-based network support engineers are ready to provide professional and economical IT help the moment your company requires it. Over two decades of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online access technology to repair computer problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Chatsworth business relies on a regular freelance support technician or employs a full time IT staff that know how to deal with typical network issues, Progent's Microsoft certified engineers can still offer an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to resolve unexpected network emergencies or particularly challenging integration problems.
Features of Progent's Online Computer Support for Chatsworth California
Progent's online help, Internet-based troubleshooting, system security expertise, and system administration services give companies in Chatsworth California unparalleled leverage for your IT budget. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk call center support and network administration, Progent's experts can deliver your organization enterprise-level IT support while allowing you to eliminate the cost and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to companies in Chatsworth California and is also ideal for customers in more remote areas that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides remote support on a by-the-minute billing plan, so you are charged only for the support you receive. Progent has no minimum fee for online support and asks for no ongoing subscription fee for services provided during normal business hours. This protects you from facing big invoices for quick repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to on-staff professionals who have experience in planning, deploying, and managing networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's basic support services include technology integration, MS Exchange Server consulting, network security planning, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise for specific business applications. Help offered by the Application Experts Team includes:
Dynamics GP Consulting and Customization
MS Project and Project Online Support
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
BI Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL Project Management and Software Design
Apple Mac Help
Amazon MWS Programming and Debugging
By providing a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that address the special requirements of your business.
- Sophisticated Online Connectivity Tools
Protected remote access allows Progent's support professionals to see precisely what your customers see. This makes it easier to find fast solutions to problems that might otherwise require a costly personal service call. State-of-the-art remote access software and experienced technicians together enable Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Compatibility with Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum Network Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-conscious businesses whose workers need instant access to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT experience, refined remote support software, and familiarity with corporate IT allow companies to escape the limitations of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoft's powerful server platforms with services that include Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 migration, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits by the minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for support services delivered during normal working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast solutions so you won't be forced to allow minor problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each consultant to each client. The practice of detailing and archiving support activity allows more effective service and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.