Fast and Affordable Online Help for Chatsworth California Computer Systems
For businesses located in Chatsworth California, Progent offers remote support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's remote support engineers provide excellent leverage due to the fact that they have the practical experience and are equipped with the advanced tools needed to resolve most information system problems quickly. This lowers immediate expenses since service calls require fewer chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization benefits even more in incidental expenses by reducing or eliminating network outages and associated costs due to business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's extensive remote technical support know-how is especially important for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the support that you receive. In contrast to many remote support companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing prevent scenarios where quick solutions manage to turn into major tabs. Progent's skill at dealing with technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized technologies and proven methodologies that promote the highest level of effectiveness for remote help and troubleshooting for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's online support team to access your network without compromising corporate security.
Progent's proven technical support database application includes detailed histories of the support that Progent's customers have received. Progent's team service personnel have access to the specifics of services delivered to every client by any Progent consultant. This history of trouble tickets and responses is organized as an easily exploitable proprietary database that enables Progent's remote support experts to share their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to arrive at the most efficient solutions quickly.
Remote technical services provided by Progent to customers in Chatsworth California include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online service experts offer computer system repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a wide variety of technology support services including Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop support services to help you company to install, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and upgrade support and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and validates a consultant's networking skills at the expert level. Cisco-qualified CCIEs can resolve the most difficult challenges associated with network infrastructure design, integration, management, protection, and repair. CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program updates. CCIEs provide excellent cost-effectiveness because their broad expertise enables them to solve problems quickly. In many cases, less experienced service providers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your computer system by means of advanced on-line support tools to perform efficient, secure, and affordable diagnosis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco CCIEs can provide help for the entire range of Cisco's top-selling family of connectivity appliances by offering services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist you to carry out the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineer can help businesses to identify and isolate breached devices and protect clean assets from being penetrated. If your Chatsworth system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery experts can help your Chatsworth business to restore a system victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's team of cybersecurity specialists bring the wide range of skills necessary to rebuild all critical components of a targeted system rapidly and with little loss of data. To find out more, see Progent's ransomware cleanup and business continuity expertise.
CISM and CISSP Premier System Security Experts
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of security services that can bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist you to recuperate quickly following a damaging breach. Security services available from Progent cover in depth information security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm assaults; installing firewalls; designing safe techniques for remote and mobile communication; guarding your messaging system from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help businesses of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine local resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for restoring services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to cover a wide spectrum of information technologies including system infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete threat progression including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup operations and enable non-disruptive backup and rapid recovery of critical files, apps, images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, human error, ill-intentioned insiders, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and reliability of your IT network, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured online account and enter your password you are asked to confirm who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To learn more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of in-depth reporting tools designed to work with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so that all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important fields of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Chatsworth Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk team of experienced network experts provides your customers in Chatsworth California rapid contact with a dependable technical support group with extensive experience providing telephone-based help and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a crucial driver of business productivity, and Progent's goal is to fix instead of just report technical issues.
- Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Group offers remote advanced engineering expertise and training in key application fields that include ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For additional information on Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Chatsworth California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to suit your environment so that your network maintenance is proactive rather than reactive. By spotting potential issues before they expand into full-scale emergencies, remote monitoring can ward off stressful and costly information system failures. Progent can also use system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments based on a variety of OS platforms.
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Chatsworth California, Progent's online computer support engineers can deliver effective and affordable IT help whenever your organization needs it. More than 20 years of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve computer problems quickly while eliminating the cost and lost productivity associated with in-person support visits.
Even if your Chatsworth company relies on a local independent consultant or maintains a full time organization that know how to handle typical computer problems, Progent's Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to deal with unexpected system emergencies or particularly tough integration projects.
Benefits of Progent's IT Support for Businesses in Chatsworth California
Progent's online network troubleshooting services allow your Chatsworth business to experience the benefits of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your network will derive added business value by becoming increasingly available, productive, and secure. Advantages to your business include:
- Convenient remote extension of your on-site IT resources
With most offices in Chatsworth California, local computer service providers, whether made up of independent consultants or an internal maintenance staff, can resolve the majority of network problems. On the other hand, IT crises can strike when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your usual support people. In these instances, Progent's on-call support experts provide an easy, fast, and affordable solution to augment your regular help and to pass on useful information to increase your ability to deal with future problems locally.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller offices often rely on independent freelance consultants. While independent service people carry smaller internal costs than larger support organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the lack of backup help may force your company to wait for help during an emergency. As your network expands, network downtime and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of backup service expertise to make sure your network remains available.
- Create a Scalable Foundation for Smooth Expansion
Businesses often begin with an IT architecture created on a modest budget. Lacking a proper infrastructure, slap-dash repairs can get thrown onto a shaky foundation. As a network grows, reliability and scalability problems can hinder the success of the organization. These badly built environments require careful analysis, intelligent long-term planning, and wide IT expertise to evolve to a network architecture that can provide the stable foundation to handle vital business demands and ease future growth.
- Work with Solution Providers Instead of Product Resellers
Smaller offices need guidance and technical education to negotiate an ever more complex array of product options available for accelerating business growth and enhancing productivity. These companies hardly need a network consultant who is attempting to resell a specific vendor's technology. Network support and product selling can result in a situation where the proposed
solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match IT consulting with the best needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT expertise, refined remote support software, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, at the forefront of network service, performing a wide variety of technical tasks for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This ensures that you get not just expert IT help, but also a support engineer with proven methods for applying computer knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you are billed just for received support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services provided during regular business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be forced to permit less critical problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation transmitted by every consultant to every client. The practice of documenting and archiving service activity allows more efficient support and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 remote tracking services based on MS Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can save your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.