Fast Online Technical Support for Chatsworth California IT Networks
Fast Online Help for Chatsworth NetworksFor businesses in Chatsworth California, Progent offers online support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, plus the assistance of CISA and CISSP-accredited security experts to handle advanced security design and troubleshooting issues.

Progent's online support experts offer excellent leverage due to the fact that they possess the practical background and have access to the sophisticated technology needed to resolve most network problems quickly. This reduces immediate expenses since solutions accumulate minimal chargeable minutes. Online help also avoids the expense of sending an engineer to your site. Your company saves even more with indirect costs by minimizing or eliminating network outages and related losses due to business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support know-how is especially helpful for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing model for online help is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are charged just for the support that you receive. Unlike typical remote support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where fast solutions somehow end up as big invoices. Progent's skill at dealing with technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and proven processes that permit the highest level of efficiency for remote engineering help and troubleshooting for computer systems of any size. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your environment remotely without breaching network security.

Progent's powerful service reporting application stores detailed histories of the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of all help delivered to every customer by any consultant. This history of problems and solutions is organized as a conveniently searchable internal database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft open up other massive support databases and permit priority access to manufacturers' in-house support staff so Progent's remote service specialists can come up with the most efficient resolutions quickly.

Online support services available from Progent to businesses in Chatsworth California include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. The ProSight series of IT management outsourcing services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and allow transparent backup and rapid restoration of vital files, applications, system images, plus virtual machines. ProSight DPS helps your business recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your computer environment, Progent's patch management services allow your IT team to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and give your password you are asked to confirm your identity on a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be used as this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To learn more about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth reporting tools created to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables clients to execute critical projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting expertise can support you in creating an effective new Call Center or improving your current organization, identifying or modifying Help Desk application software to handle the particular needs of your corporation, or providing occasional phone support personnel to supplement your in-house Help Desk team to handle high-demand scenarios like software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced network consultants provides your workers in Chatsworth California quick assistance from an efficient technical support group with years of experience delivering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk recognition as a significant enabler of company success, and Progent's intent is to fix rather than simply report IT problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Team can supply phone-based and in-depth engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Office Word, and Office Excel. To read more about Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center2, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Chatsworth California remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune SCOM to suit your environment so that your computer support is proactive rather than reactive. By exposing possible problems before they cause crashes, proactive monitoring can head off stressful and expensive information system breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments based on a mix of OS platforms.
How Your Chatsworth Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent. For offices and startups in Chatsworth California, Progent's online network support engineers can provide expert and affordable IT support the moment your business needs it. Over 20 years of offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair IT problems quickly while eliminating the cost and lost time associated with on-site service calls.

Even if your Chatsworth organization relies on a regular freelance consultant or employs a full time IT staff that know how to handle typical network issues, Progent's Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either lack the availability or the expertise to address sudden system emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Companies in Chatsworth California
Progent's online IT consulting services allow your Chatsworth organization to have the benefits of on-call, world-class IT support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by being more available, efficient, and secure. Benefits to your business include:

  • Convenient remote extension of your local support resources
    For most organizations in Chatsworth California, nearby network support providers, whether represented by freelance consultants or an internal maintenance staff, can deal with the majority of network issues. On the other hand, serious problems sometimes occur when local resources are too busy or absent, and some trouble may involve technology that is unfamiliar to your local support personnel. In these cases, Progent's online service experts provide a convenient, fast, and budget-friendly way to supplement your regular help and to transfer useful information to improve your capability to deal with future problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller businesses commonly rely on individual freelance consultants. Although independent consultants carry smaller internal costs than larger support companies and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the lack of backup personnel may force your company to wait for help during an IT crisis. As your network grows, system unavailability and trouble with critical applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve service experts to insure your IT system remains up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Companies typically start with an information system implemented on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. When a network grows, stability and expandability issues can hinder the success of the business. These poorly designed systems need careful analysis, smart long-term planning, and wide IT knowledge to evolve to a network infrastructure that can provide the stable foundation to handle vital business requirements and ease future growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller businesses need advice and technical training to navigate through an ever more complex maze of technology options available for accelerating business success and enhancing efficiency. Businesses hardly need a network engineer who is attempting to sell a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined technology instead of the genuine needs of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align technical consulting with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned support software, and understanding of corporate IT allow companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.



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    Microsoft Exchange 2013 incorporates significant enhancements to the functionality of Exchange Server 2010 and introduces powerful new features as well as a revamped architecture. These enhancements affect key facets of IT such as ease of administration, high availability (HA), security and compliance, operational costs, teamwork, expandability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to understand the potential business benefits of upgrading to Exchange 2013, design an efficient validation and rollout strategy, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent also offers ongoing online consulting and management for Microsoft Exchange 2013.

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  • Les Kent has a 35-year history of successful technology integration, business administration, marketing, and operations. He has demonstrated a knack for creating sophisticated information technology solutions while working as a system architect, software developer, project manager, implementation consultant, and troubleshooter for small companies, start-ups, and global enterprises.

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    Progent's Microsoft and Cisco authorized experts provide three ways to help medium-size and large organizations develop an efficient and productive in-house Computer Support Help Desk. Progent's consulting services include Return on Investment analysis, process analysis and improvement, management reporting, training of in-house personnel, and documentation of procedures. Progent's Software Selection and Deployment Services help organizations analyze the numerous top level Help Desk application programs on the market and determine what products might be excessively expensive, miss key features, or align poorly with your organization's corporate culture. Progent also provides short-term staffing for organizations who want to augment their internal Help Desk team for special tasks or to fill in for absent or incapacitated personnel.

  • Chatsworth-Canoga Park Software Recovery
  • iPhone patch management Consult Patch management services Engineers
  • ransomware cryptoworm recovery Consultancy Conti ransomware hot line Services

  • At Home Workforce Endpoint Security On-site Technical Support
    Teleworker Endpoint Security Online Support

    Progent can help small and mid-size companies to set up security protection systems and provide mitigation services to support offsite workers.

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  • Management Chatsworth, California

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