Consulting Support Services for BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile smartphones were once among the most popular products for maintaining location-independent connectivity to email, scheduling, web-based applications, and other vital business information. Progent can provide Chattanooga, Tennessee companies support from BlackBerry-certified experts who can assist organizations to maintain their BlackBerry deployments or migrate smoothly to a current smartphone solution.

As the complexity of small business IT technology has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has become the standard for companies of any size, effective deployment and maintenance of BlackBerry technology has become increasingly difficult. To deal with areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse messaging systems and shared databases, small organizations often resort to external consulting firms who specialize in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to plan, administer, and repair BlackBerry environments affordably and efficiently, doing away with the need for an internal BlackBerry solutions specialist and lowering the expense and stress of supporting wireless work groups. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's efficient remote support capabilities, provides small businesses an affordable alternative for incorporating RIM BlackBerry products productively into their business information system.

Progent's experts can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and email systems operate optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you track and control BlackBerry devices across your business, define security policies that are right for your business, develop custom mobile software, and ensure that your network architecture is properly configured to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be restored rapidly and thoroughly.

Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.

Onsite IT Consulting
Progent locations in Tennessee State

City Address Phone Link
Chattanooga 633 Chestnut St, #600
Chattanooga, TN 37449
United States
(423) 933-2112 Chattanooga Network Support Services
Knoxville 9111 Cross Park Drive, Suite D200
Knoxville, TN 37923
United States
(865) 364-1222 Knoxville Network Support Services
Memphis 119 S. Main Street, Suite 500
Memphis, TN 38103
United States
(901) 425-0300 Memphis Network Support Services
Nashville 4235 Hillsboro Pike
Nashville, TN 37215
United States
(615) 800-2024 Nashville Network Support Services

Technical Help for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of RIM BlackBerry smartphones, offering a centralized platform for controlling key jobs such as smartphone installation, upgrades, and deactivation while also offering a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless integration between Microsoft Exchange Server, Groupwise, or Domino email platforms and BlackBerry handsets and allows over-the-air synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BlackBerry BES Server offers a variety of data protection capabilities beginning with automatic encryption of information transmitted between a BlackBerry smartphone and BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also allows great flexibility in adjusting levels of protection to match the specific requirements of your network. Progent's BlackBerry certified engineers can assist your company to select advanced security functions and enable them remotely. Samples of these over-the-air selectable security settings include:

  • Lock down a smartphone
  • Erase data from a missing smartphone
  • Lock out Bluetooth
  • Activate internal defenses against malware

BES Server also offers flexibility in selecting ways to keep BlackBerry users from installing or executing unsafe or prohibited applications. Progent can assist you to choose protective processes like:

  • List exactly what programs are permitted on the device
  • Block third-party applications from allocating persistent storage on the device
  • Select which functions third-party applications can use on the device
  • Restrict the kinds of connections third-party applications running on the device can initialize
  • Block all third-party applications from being installed or run on the BlackBerry smartphone

Professional BlackBerry Consulting and Technical Support Available Remotely from Progent
Progent's certified BlackBerry support specialists are available by phone to provide prompt assistance to businesses in the Chattanooga area or anywhere in Tennessee. Progent's seasoned online technical support experts have helped businesses resolve network issues and reduce support expenses in each state in the United States and built a large base of satisfied customers. (Refer to Progent's customer testimonials.)

Progent offers remote assistance for a wide selection of technologies associated with RIM BlackBerry software and devices such as wireless synchronization, integration with Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Major BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist you to perform basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, editing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company email solution. Progent's seasoned service professionals can in addition assist your business to troubleshoot a wide range of issues associated with synchronization, handset recognition, email reconciliation, web access, wireless connectivity, IM, workstation application configuration, and Desktop Redirector.

As a top innovator in delivering nationwide remote help for small company IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile technical support expenses low and, by resolving issues promptly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can show you how to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation issues, adding and removing BlackBerry device clients, setting activation passwords, configuring over-the-air program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry engineers can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and help you to select and install sensible security configurations.

Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified consultant has support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone clients on Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, manage Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, troubleshoot, and produce documentation for a mobile wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry technology include business and technology needs analysis, solution architecture, installation strategy and implementation, performance tuning, design of a high-availability architecture, data backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to design a mobile wireless environment that fits within your IT budget and supports your business strategy. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which administration approach and physical components match your needs, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed decisions about options for software editions, server hardware and storage, network design, and application set up.

To optimize system security, Progent's BlackBerry-certified expert can assist you to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to perform company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Certified Specialist
To contact Progent about technical help for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.

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    important characteristics of Dynamics GP/Great Plains software include a modular design that lets you buy just the components you require, a standards-based foundation based on Microsoft technologies to secure your investment and provide a highly interconnected environment, enhanced reporting capabilities that allow you to track all operations, revenues and expenses and sales patterns, compatibility with Microsoft Office to speed access to corporate data, the capability to process data from almost any db software or workstation application into Microsoft Dynamics GP/Great Plains, and an open design that makes it possible to create custom programs. Progent can help you configure and support a reliable, protected server and communications infrastructure to support Dynamics GP/Great Plains, and can offer expert GP support professionals to help you turn the advanced features of Dynamics GP/Great Plains accounting into a high-value business solution.

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized business deploy and maintain Ciscoís security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the flexibility to expand with your growing business requirements. Progentís Cisco-Premier network consultants are familiar with Ciscoís comprehensive line of hardware and software targeted at preventing data pilfering, virus and worm outbreaks, DDoS attacks, and other threats to your network. Progent can show you how to integrate Cisco technology to get secure access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central user access control framework for user authentication, permissions, and tracking from a graphical Web interface.

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    Exchange 2013 includes significant improvements to the capabilities of Microsoft Exchange 2010 and delivers important new features plus a redesigned architecture. These improvements affect vital IT areas including manageability, availability, security, operational costs, teamwork, extensibility, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting experts can help you evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, create a cost-effective test and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide ongoing online consulting and support and management for Microsoft Exchange Server 2013.

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    Microsoft Small Business Server is an affordable suite of essential servers that provides the foundation for a powerful but manageable IT network. The IT demands of the Microsoft .NET products included with Small Business Server 2011 calls for a computer consultant with hands-on background planning and building cohesive, end-to-end business network environments. Progent's Microsoft SBS Server professionals have an average of over a decade of experience integrating business systems based on Microsoft platforms. This experience ensures you results in deploying, managing, and troubleshooting network solutions that include the Small Business Server package of servers and productivity software.

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    Progent has created special security packages designed to deliver larger enterprises an impartial and comprehensive security assessment from a group of premier security engineers. All Progent's security assessment bundles incorporate a collection of procedures including automated scans from inside and from beyond your company security perimeter, professional interpretation of captured data by accredited security engineers, production of a report explaining the findings, plus a live high-level executive summary and an in-depth interactive outbrief for in-house IT engineers.

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    Cisco's security and offsite access solutions for small to medium sized companies represent a complete range of easy-to-administer protection products to help protect your entire network infrastructure. Cisco's Virtual Private Network product family includes routers and switches, firewalls, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco Certified Internetwork Expert (CCIE) and CCNP qualifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection technologies that align best with your corporate goals.

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    Progent can provide the affordable support of online Internet connectivity experts to assist your company to evaluate or update your Internet services so your Internet connectivity solution matches your business requirements. Services available from Progent include evaluation of your current bandwidth utilization, carrier and plan analysis and selection, network provisioning, and managing a seamless move to a new ISP and/or service arrangement. Network provisioning can include optimizing existing routers and switches and deploying new ones, setting up firewalls, and designing dependable Border Gateway Protocol configurations.

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    If your company does not need emergency remote help but you think you will require technical services with your information system in the near future, you can conserve time and expenses and guarantee that the appropriate expertise will be ready when you need it by contacting a Progent sales specialist and registering as a client. For more information, phone 800-993-9400 or send email to

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    Progent can provide cost-effective remote and onsite support to help companies of any size to migrate all or part of their critical IT infrastructure to Google Cloud Platform (GCP). This can save time and hardware expense and enable the use of Google's state-of-the-art machine learning tools. Progent can help you with every aspect of Google Cloud Platform integration including requirements analysis, preparedness assessment, architectural design, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.

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    Microsoft Dynamics Customer Relationship Management helps small companies nurture positive client relationships. Built-in Sales and Customer Service modules enable employees to share data to help promote selling success and offer consistent, efficient customer service. Progent can configure the optimal network environment, including mobile wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can provide your company with a certified MSCRM professional who can show you how to integrate Microsoft CRM with your marketing or customer service data.

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    Progent's Microsoft-certified consulting experts have over 10 years of background planning, implementing, optimizing and troubleshooting SCOM solutions and offer organizations of any size expert remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs according to industry best practices for monitoring network fabric and both Microsoft and third-party applications and services. In addition, Progent can provide responsive online or onsite troubleshooting to assist you to fix critical problems detected by Microsoft SCOM 2012.

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    Colocation data centers allow businesses to share world-class facilities for hosting computer equipment that supports vital applications and services. Progent's Microsoft and Cisco premier IT experts can assist your small business with all aspects of your colocation strategy including choosing and moving to a colo site, creating network architecture, specifying required equipment, on-premises and remote maintenance, setting up remote system administration, and training your support personnel.

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    Progent can help small and mid-size organizations to set up their remote employees with transparent access to cloud resources.

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    Progent can assist small and medium-size businesses to configure efficient endpoint management systems for maintaining endpoints operated by telecommuters.

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    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems.

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    Progent can help your organization in any facet of your migration to Microsoft Exchange 2019 such as deploying Windows Server 2019 for hosting Exchange; planning high availability (HA) system topology for a local, cloud-based or hybrid environment; moving mailboxes; designing and implementing Windows Hyper-V; configuring HLB; setting up DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; updating firewalls; integration with O365; and setting up Outlook clients.

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