Consulting Support Services for BlackBerry Technology
BlackBerry mobile smartphones were once among the most popular products for maintaining location-independent connectivity to email, scheduling, web-based applications, and other vital business information. Progent can provide Chattanooga, Tennessee companies support from BlackBerry-certified experts who can assist organizations to maintain their BlackBerry deployments or migrate smoothly to a current smartphone solution.
As the complexity of small business IT technology has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has become the standard for companies of any size, effective deployment and maintenance of BlackBerry technology has become increasingly difficult. To deal with areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse messaging systems and shared databases, small organizations often resort to external consulting firms who specialize in BlackBerry integration and maintenance.
Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to plan, administer, and repair BlackBerry environments affordably and efficiently, doing away with the need for an internal BlackBerry solutions specialist and lowering the expense and stress of supporting wireless work groups. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's efficient remote support capabilities, provides small businesses an affordable alternative for incorporating RIM BlackBerry products productively into their business information system.
Progent's experts can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and email systems operate optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you track and control BlackBerry devices across your business, define security policies that are right for your business, develop custom mobile software, and ensure that your network architecture is properly configured to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be restored rapidly and thoroughly.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Technical Help for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of RIM BlackBerry smartphones, offering a centralized platform for controlling key jobs such as smartphone installation, upgrades, and deactivation while also offering a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless integration between Microsoft Exchange Server, Groupwise, or Domino email platforms and BlackBerry handsets and allows over-the-air synchronization.
BlackBerry BES Server offers a variety of data protection capabilities beginning with automatic encryption of information transmitted between a BlackBerry smartphone and BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also allows great flexibility in adjusting levels of protection to match the specific requirements of your network. Progent's BlackBerry certified engineers can assist your company to select advanced security functions and enable them remotely. Samples of these over-the-air selectable security settings include:
- Lock down a smartphone
- Erase data from a missing smartphone
- Lock out Bluetooth
- Activate internal defenses against malware
BES Server also offers flexibility in selecting ways to keep BlackBerry users from installing or executing unsafe or prohibited applications. Progent can assist you to choose protective processes like:
- List exactly what programs are permitted on the device
- Block third-party applications from allocating persistent storage on the device
- Select which functions third-party applications can use on the device
- Restrict the kinds of connections third-party applications running on the device can initialize
- Block all third-party applications from being installed or run on the BlackBerry smartphone
Professional BlackBerry Consulting and Technical Support Available Remotely from Progent
Progent's certified BlackBerry support specialists are available by phone to provide prompt assistance to businesses in the Chattanooga area or anywhere in Tennessee. Progent's seasoned online technical support experts have helped businesses resolve network issues and reduce support expenses in each state in the United States and built a large base of satisfied customers. (Refer to Progent's customer testimonials.)
Progent offers remote assistance for a wide selection of technologies associated with RIM BlackBerry software and devices such as wireless synchronization, integration with Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Major BlackBerry certifications awarded to Progent's consulting experts include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to perform basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, editing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company email solution. Progent's seasoned service professionals can in addition assist your business to troubleshoot a wide range of issues associated with synchronization, handset recognition, email reconciliation, web access, wireless connectivity, IM, workstation application configuration, and Desktop Redirector.
As a top innovator in delivering nationwide remote help for small company IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile technical support expenses low and, by resolving issues promptly, maximizes the productivity of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can show you how to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation issues, adding and removing BlackBerry device clients, setting activation passwords, configuring over-the-air program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.
Progent's BlackBerry engineers can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and help you to select and install sensible security configurations.
Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified consultant has support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone clients on Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, manage Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP results.
Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, troubleshoot, and produce documentation for a mobile wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry technology include business and technology needs analysis, solution architecture, installation strategy and implementation, performance tuning, design of a high-availability architecture, data backup and disaster recovery consulting, and system-wide security engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to design a mobile wireless environment that fits within your IT budget and supports your business strategy. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which administration approach and physical components match your needs, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed decisions about options for software editions, server hardware and storage, network design, and application set up.
To optimize system security, Progent's BlackBerry-certified expert can assist you to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to perform company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry solution.
Call or Email Progent to Get Help from a BlackBerry-Certified Specialist
To contact Progent about technical help for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.